Introduction

Volunteer Fairfax (VF) is the regional volunteer center serving Fairfax County and the National Capital Region. We serve a population of nearly 1.5 million people and we partner with leading regional public agencies, non-profits and corporations. Established as a private nonprofit in 1974, we have been the heart of volunteerism in the region for 45 years.

Volunteer Fairfax mobilizes people and resources to meet regional community needs.  Our mission is to amplify community impact through targeted matching of volunteer resources to community needs in Fairfax County and beyond.  We are dedicated to promoting volunteerism to all ages, and carrying the ethic of volunteerism to future generations through our programs and public awareness activities.

Purpose:               

The Special Events & Corporate Volunteer Services Coordinator (SECVS) is responsible for managing or supporting major annual events or smaller ad hoc events for managing a portion of the center’s Businesslink portfolio which engages corporations in service. This position is a part of the VF Corporate Services/Events Team and works together with staff to implement the various planned events.

Special Events (50%)

• Plan and manage a cadre of annual special events for VF. 


• Current special events.
  
  
  • The Fairfax County Volunteer Service Awards Ceremony (April)
  
  
  • Give Together – A Family Volunteer Day (January)
  
  
  • VolunteerFest® (October)
  
  
  
  


• Management of events include:
  
  
  • Follow provided budget for event and keep expenses at or below given parameters
  
  
  • Work with internal team to develop and implement creative themes
  
  
  • Locate and secure venue
  
  
  • Work with venue events management staff to negotiate prices, plan menu and all venue logistics, audio visual needs, timeline and supply drop off
  
  
  • Determine and coordinate programmatic aspects of event to include registration, volunteer coordination, and post evaluation.
  
  
  • Work with Communications Director to plan and implement events’ outreach plan
  
  
  • Work with vendors to and select and order supplies for event
  
  
  • Update website with accurate information
  
  
  • Work with and solicit event partners including Board of Supervisors, Sponsors and Board of Directors
  
  
  • Work with staff to develop and finalize creative collateral for event (i.e. invitation, program, etc.)
  
  
  • Hire and manage interns to assist with events
  
  
  • Coordinate and manage registration
  
  
  • Develop audio visual program
  
  
  • Plan for and lead staff and board in their assistance of special event
  
  
  
  


• The opportunity to propose and create new special events based on VF needs.

Corporate Volunteer Service Management (45%)

Through Businesslink, VF pairs corporate clients with nonprofits and arranges days of community service for the corporate client’s staff.   In coordination with other Corporate Volunteer Services/Events staff members, you will manage a portion of the Businesslink portfolio of corporate days of service and serve as liaison between partner nonprofits and corporate client to include all aspects from project proposals to day of project management. 

This includes initial meeting with corporate client to scope services required for day of service, creation of project proposal, coordination of project sites, ongoing communication with corporate lead and specific Site Leads, placement and training of staff, day-of coordination, and creation of final report.

• Create proposal of projects to corporations for selection


• Ongoing communication with Corporation Lead and specific Site Leads


• Coordinate and attend all site visits between VF, corporations and nonprofits


• Organize project logistics, supplies, research transportation, and work with site leads


• Coordinate projects at all selected locations


• Create master plans that contain all necessary information for corporations and VF site leads


• Place and train staff for day of event


• Provide program details, such as mission of agency and brief description of volunteer work to corporations to populate the volunteer registration database


• Provide information to site leads to give to registered volunteers
  • Includes: time, location, directions, needed resources, appropriate dress and mission statement and information of nonprofit
  
  


• Serve as a VF site lead day of event


• Create survey to be sent to Volunteers for post evaluation of event


• Compile results of evaluation as well as event details and suggestions for following year for corporation leadership into final report


• Works with Development Director and other Corporate Services/Events staff to identify and contact potential corporate clients.
   

Other Program Support (5%)

• Provides support to all program staff as needed.


• Supervise in-house volunteers as needed.


• Performs other duties as needed.

Requirements

• Some VF events and activities require physical effort such as lifting and moving project supplies (up to 50 lbs) and standing for long periods of time.


• As some VF activities require offsite attendance, must have a valid driver’s license and access to an automobile for local travel; may also need to be able to drive a cargo van or 10-14” truck.


• On occasion this position will require out of the area travel for training and corporate activations

 Qualifications

• Superior oral and written communication skills


• Self-starter with the ability to work independently on projects with minimum supervision


• Ability to work as part of a small team in a fast-paced environment


• Strong attention to detail and ability to manage multiple projects simultaneously


• Ability to work effectively with volunteers


• Ability to foster client relationships (corporate and nonprofit partners)


• Ability to work collaboratively with internal staff and corporate and nonprofit clients


• Excellent analytical and problem-solving skills


• Proven experience (two to five years) of event planning/volunteer management and/or related experience; volunteer experience is also desirable


• Solid competency in Microsoft Office products, Web research & mass Email software


• Previous experience working or volunteering in a non-profit organization preferable


• Project management experience a plus


• College degree preferred

Compensation

Salary, which is dependent on experience, ranges from $32,000 to $37,000.  Volunteer Fairfax offers a comprehensive benefits package which includes medical (including dental and vision) short term disability, long term disability and life insurance; Simple IRA with up to 3% match; vacation and sick leave; paid time-off to volunteer in the community each quarter; flexible scheduling; and professional development opportunities.

How to apply

Please submit a cover letter explaining why you think this is a match for you and for Volunteer Fairfax, resume and salary requirement to: Emily Swenson, Chief Administrative Officer, (eswenson@volunteerfairfax.org).  In the subject line of your email, please include "SECVS --your last name."  Review of applications will begin immediately and continue until the position is filled. 

Volunteer Fairfax (VF) is the regional volunteer center serving Fairfax County and the National Capital Region. We serve a population of nearly 1.5 million people and we partner with leading regional public agencies, non-profits and corporations. Established as a private nonprofit in 1975, we have been the heart of volunteerism in the region for more than 40 years.

Volunteer Fairfax mobilizes people and resources to meet regional community needs. Our mission is to amplify community impact through targeted matching of volunteer resources to community needs in Fairfax County and beyond. We are dedicated to promoting volunteerism to all ages and demographics, while championing volunteerism to future generations through our programs and public awareness activities.

Taliesin Preservation of Spring Green, WI is looking for volunteers to work alongside our Visitor Experience team to serve as the first point of guest contact for visitors from around the world. Would you love the opportunity to work in a beautiful and historic setting? Enjoy the beautiful summer weather in Wisconsin? Work with a passionate guest experience team? If so, please read on!

This volunteer position offers a lot of flexibility. The Visitor Center is the gateway for tours of the Taliesin estate, a major revenue generator for the maintenance of the historic buildings. Tours operate seasonally with the center open daily from 9 am - 6 pm from April - November. Volunteers can work agreed upon shifts within this window. We would love to tell you more about how you can help us achieve our mission of preserving this incredible estate for the enjoyment of all. If this opportunity sounds right for you, apply now!

ABOUT TALIESIN PRESERVATION

As stewards of the Frank Lloyd Wright Visitor Center, our dual mission is to preserve the cultural, built, and natural environments that comprise the Taliesin property and to conduct educational and cultural programs that provide a greater understanding of his architecture and ideas. We are different from other historic sites because we are not satisfied with just being a museum. We want the estate to stay filled with life.

There is an energy here that captures and engages people. And the staff, without exception, are creative people who care passionately about their work and are full of ideas. We are a small organization and, as such, we offer a lot of flexibility and opportunity for people to develop within their areas of interest--and we are invested in their success!

VOLUNTEERING AS A GUEST SERVICES AMBASSADOR

As a Guest Services Ambassador, you will be part of a team that serves as the first point of contact for visitors from around the world as they enter the Frank Lloyd Wright Visitor Center.

It is an opportunity to work in a community that embraces the principles of Frank Lloyd Wright's vision through the integration of farming, gardening, and cooking as a celebration of a beautiful way of living.

QUALIFICATIONS FOR A GUEST SERVICES AMBASSADOR

• Interest in working with people in a customer service role


• Willingness to work cooperatively with staff, interns and other volunteers


• Ability to follow directions and work with minimal supervision

Experience is a bonus but we are happy to train willing hands. Do you love people? Does the sight of a happy guest set your heart aflutter? If so, you might just be the perfect volunteer for these Guest Services Ambassador positions!

ARE YOU READY?

Please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Job Posted by ApplicantPro

PURPOSE: The Membership Volunteer at the Phillip and Patricia Frost Museum of Science (Frost Science) will work alongside the Membership team to assist with clerical duties including in-house mailings, fielding incoming calls for general information, and assisting the membership team with updating information in our database program, Tessitura. 

 RATE: Unpaid 

 KEY RESPONSIBILITIES:  

• Assist with fulfillment of regular membership mailings 


• Answer callers’ questions related to directions, shows and general information to help ensure guests have a positive experience. 


• Assist with member record management including updating contact information, scanning and uploading documents to members individual records.  


• Assist staff with evaluations to collect visitor feedback. 


• Perform all assigned tasks. 

 QUALIFICATIONS:   

• Interest in science and Frost Science’s mission. 


• Strong computer and data entry skills. 


• Reliable and punctual, with good attendance. 


• Must demonstrate an enthusiastic and friendly attitude at all times. 


• Ability to problem-solve and be resourceful. 


• Ability to work independently or as part of a team.  


• Bilingual (English/Spanish) or (English/Creole) preferred. 


• Experience in customer service and call-management a plus. 


• Must be 16 years or older. 

 WORKING CONDITIONS AND PHYSICAL EFFORT:   

• Work generally involves sitting indoors in an open office environment. 


• Work is performed both indoors and outdoors, with potentially some office work. 

 CLEARANCE REQUIREMENTS:   

• This position requires Level 2 background clearance as defined by Miami-Dade County Public Schools. 


• Drug screening as part of the Drug Free Workplace Program. 

 SCHEDULE REQUIREMENTS:   

• Must be able to commit to a minimum of 8 hours per week and 100 hours in total. 

Taliesin Preservation of Spring Green, WI is looking for volunteers to work alongside our Administrative Services team to assist with a variety of administrative tasks. Would you love the opportunity to work in a beautiful and historic setting? Work with a passionate team? If so, please read on!

This volunteer position offers a lot of flexibility. The Visitor Center is the gateway for tours of the Taliesin estate, a major revenue generator for the maintenance of the historic buildings. Tours operate seasonally with the center open daily from 9 am 6 pm from April November and our core team works year round. Volunteers can work agreed upon shifts within this window. We would love to tell you more about how you can help us achieve our mission of preserving this incredible estate for the enjoyment of all. If this opportunity sounds right for you, apply now!

ABOUT TALIESIN PRESERVATION

As stewards of the Frank Lloyd Wright Visitor Center, our dual mission is to preserve the cultural, built, and natural environments that comprise the Taliesin property and to conduct educational and cultural programs that provide a greater understanding of his architecture and ideas. We are different from other historic sites because we are not satisfied with just being a museum. We want the estate to stay filled with life.

There is an energy here that captures and engages people. And the staff, without exception, are creative people who care passionately about their work and are full of ideas. We are a small organization and, as such, we offer a lot of flexibility and opportunity for people to develop within their areas of interest--and we are invested in their success!

VOLUNTEERING AS AN OFFICE ASSISTANT

As an Office Assistant you will perform a variety of tasks depending on project deadlines in the Taliesin Preservation office. This includes administrative tasks as assigned and helps extend the resources of Taliesin Preservation to better meet the goals of our mission.

It is an opportunity to work in a community that embraces the principles of Frank Lloyd Wright's vision through the integration of farming, gardening, and cooking as a celebration of a beautiful way of living.

QUALIFICATIONS FOR AN OFFICE ASSISTANT

• Basic to intermediate computer skills


• Willingness to work cooperatively with staff, interns and other volunteers


• Ability to follow directions and work with minimal supervision

Experience is a bonus but we are happy to train willing hands. Do you love people? Does the sight of a happy guest set your heart aflutter? If so, you might just be the perfect volunteer for these Office Assistant positions!

ARE YOU READY?

Please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Job Posted by ApplicantPro

About Us:

VOALA
 Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

DMH Drop-In Center

DMH Drop-In Center, provides access to emergency shelter or safe and stable housing on a 24-hours-a-day basis, and provides transportation to shelters, as needed.  Our program will use a Comprehensive Youth-Centered Service Model. Services provided through the drop in center  are linkage to government and other benefits for long-term support. Emergency shelter and long-term housing (through VOALA and others). Life skills training. Substance abuse treatment (through VOALA and others) and Peer support groups and mentoring. In addition, we will provide the following additional services through referrals: mental health screening and therapy; employment assistance and placement; legal advocacy and services; literacy education; GED assistance; dental care; health screening; and medical care. 

JOB SUMMARY AND PURPOSE

The Case Manager (Generalist) provides intensive case management services to clients classified as low acuity. The Case Manager is the primary point of contact to coordinate services and care for assigned clients.   Each Case Manager handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available, as described below:

DUTIES AND RESPONSIBILITIES

• Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
  
  
  • Assess barriers facing the clients and develop a case plan.
  
  
  • Coordinate individualized planning with clients to meet short- and long-term needs.
  
  
  • Provide service linkages and support systems to ensure identified needs are met.
  
  
  
  


• Coordinates case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.


• Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation as appropriate.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


• Valid California driver’s license, acceptable proof of automobile insurance, and/or reliable mode of transportation

EDUCATION:

• Bachelor’s Degree in Social Services or related discipline OR Associate’s Degree


• OR a combination of education and relevant work experience (2 years total)

EXPERIENCE:

• No prior experience required with a relevant Bachelor’s degree


• Otherwise, a minimum of 1 year of general experience in case management in addition to the education requirement

KNOWLEDGE:

• Case Management ethics


• HIPAA


• Programmatic Standards of Operation and Clinical Engagement


• Clinical Documentation Methods


• Client Focused Ideology

TECHNOLOGY SKILLS:

• Database


• Microsoft Office (Outlook, Word, Excel)

SKILLS AND ABILITIES:

• Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.


• Ability to work a regular schedule provided by your direct supervisor.


• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.


• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.

INTERPERSONAL CHARACTERISTICS:

• Dependable, have regular/dependable attendance, be prompt, positive mindset, flexible, organized, client focused, team player.

COMPETENCIES:

• Build rapport with those encountered in all aspects the work day


• Build trust, act trustworthy


• Active listening (reflective listening)


• Follow instructions and VOALA procedures


• Apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)


• Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients


• Apply principles of professional boundaries and ethics to on the job situations


• Able to de-escalate threatening/volatile situations with clients, or in the workplace

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree in Social Services, Public Administration, Public Health or related field


• 1 year of experience working with target population


• Familiar working with HMIS database

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

AmeriCorps VISTA Volunteer Coordination Member

The Mission of the St. Louis Area Foodbank is to build stronger communities by empowering people with food and hope. As the region's largest food distribution charity dedicated to feeding those in need, we are working to create a stronger, healthier bi-state region where no one goes to be hungry. The Volunteer Coordination VISTA works under the direction of the VP of Community Programs & Partnerships, and the support of the Programs Team, to grow the foundation of our volunteer program and recruit new regular volunteers in order to best meet the needs of the 26 counties we serve. The service year is meant to be a rewarding experience where the individual gains transferable skillsets essential to every nonprofit.

This position requires someone who:

• Can work well with a team of people

• Is organized & able to manage time effectively

• Can work efficiently & independently

• Has excellent interpersonal skills

• Is open to new ideas & welcome feedback

• Can analyze and compile data reports

• Has experience as a volunteer or managing volunteers

• Enjoys writing processes, documenting procedures and compiling recommendations

• Has experience working with online databases Volunteer Hub is a plus!

• Strong computer skills and ability to create Word templates

• Is comfortable working with volunteers, other foodbanks and program partners

• Has evaluation experience, preferred

The Volunteer Assignment Description (VISTA's job description format) is found on page 2.

Main responsibilities include:

1. Review and understand the current volunteer process.


2. Create and implement templates and standard operating procedures for the volunteer program based on review of the current process and make recommendations for improvement.


3. Become fluent with the Volunteer Hub management system & train others on features


4. Expand our methods of collecting volunteer satisfaction surveys and tracking of volunteer efforts including years of service, unique volunteers and hours/shifts completed


5. Maintain newly developed models and tracking methods, research the need for volunteers in partner agencies, implement findings and continually improve tracking as needed.


6. Work throughout departments to review volunteer needs and create job descriptions.


7. Actively recruit volunteers for all open job descriptions outside of traditional repacking positions by researching & developing new recruiting sources and partnerships throughout the SLAFB 26 county region.


8. Assist with onboarding interns & volunteers, utilizing developed SOPS, PowerPoints, & tools


9. If needed, assist Foodbank staff in training volunteers and document the training process


10. Research, recommend, implement Volunteer Recognition projects.


11. Attend program deployments as needed to support volunteers


12. Assist with COVID-19 response as needed

The above list is not exhaustive; there will be times where you will be asked to help participate and potentially lead out other projects on an as needed basis. This can include areas outside of your immediate area of responsibility. These projects can come from the VP of Community Programs & Partnerships or other staff.

Other Details: See servethelou.org for more detailed information.

• 35 hours per week with the flexibility to work more as needed; One-year commitment


• Allowed to have secondary employment with prior approval from supervisor; VISTA responsibilities must always be the first priority


• Pay: Approximately $13,400/year stipend; end-of-service educational award of approximately $6,000 or a cash stipend of approximately $1,800 is available *All dependent upon service year completion


• Professional development opportunities related to position available


• Other benefits may include: a relocation allowance for moving for service, childcare assistance, mileage reimbursement for service-related travel and health care options


• Join a community! In St. Louis, there is a VISTA umbrella with other like-minded individuals living and working in the community. Events take place monthly.

Volunteer Assignment Description - AmeriCorps VISTA Volunteer Coordination Member

Title: AmeriCorps VISTA Volunteer Coordination Member

Sponsoring Organization: St. Louis Area Foodbank

Project Name: St. Louis Area Foodbank

Project Period: February 16, 2021 to February 17, 2022

Goal of the Project:

The goal of the St. Louis Area Foodbank VISTA Program is to increase the number of meals the Foodbank provides to the community each year. During this term, we plan to distribute at least 41 million meals. To do this, the Volunteer Coordinator VISTA will alleviate poverty by increasing the number of regular volunteers that support the work of the Foodbank. Currently, the Foodbank is projected to have over 10,000 episodic volunteers support our mission this fiscal year through our traditional repackaging positions. In addition to continuing to build the foundation of the volunteer program, the VISTA would recruit 10 new regular volunteers during their term. This will allow the Foodbank to build a volunteer workforce beyond our traditional repacking positions, track the work of those volunteers, and recognize them for their efforts. These volunteers will increase access to food throughout out our 26-county jurisdiction which will enable the one in six families who face hunger to save precious dollars that they can then use on health care costs, utilities, unexpected costs such as repairs, etc.

Objective of the Assignment (Period of Performance February 16 March 30, 2021): Understand the current state of the volunteer program at the St. Louis Area Foodbank and make recommendations.

Member Activities:

1. Become fluent with current volunteer program including usage of volunteer database (Volunteer Hub), recruitment of volunteers outside of traditional repacking positions, recognition program, data collection methods to determine the success of the volunteer program, etc.


2. Research best practices and provide recommendations


3. Attend program deployments as needed to learn and support volunteers


4. Assist agencies and partners through the recruitment and placement of episodic volunteers

Objective of the Assignment (Period of Performance April 1 July 31, 2021): Revise, update and, if necessary, create and implement templates and standard operating procedures for the volunteer program based on research findings.

Member Activities:

1. Update Standard Operating Procedures (SOPs) that outline procedures for recruiting, onboarding, recognizing, and growing volunteers. Create and implement new SOPs as needed.


2. Expand data collection methods to determine the success of the volunteer program to include, but not limited to, volunteer satisfaction and tracking of volunteer efforts including years of service, unique number of volunteers and hours/shifts completed


3. Update and create necessary templates and forms (job descriptions, application process, feedback, etc.) that support SOPs and continue implementation throughout the Foodbank


4. Continue update to Volunteer Hub to fit new model (ongoing)


5. Continue recruiting volunteers for newly developed positions


6. Create process to identify, train and grow volunteer leaders


7. Attend program deployments as needed to learn and support volunteers


8. Assist agencies and partners through the recruitment and placement of episodic volunteers

Objective of the Assignment (Period of Performance August 1, 2021 February 17, 2022): Maintain and grow models and tracking methods, research the need for volunteers in partner agencies, implement findings and continually improve tracking as needed.

Member Activities:

1. Regularly evaluate and update existing models, tools, and resources


2. Provide ongoing training as need on the tools created


3. Actively recruit volunteers for all open job descriptions outside of traditional repacking positions


4. Research the need for volunteers in partner agencies and implement findings and continue tracking and documenting


5. Work throughout departments to review volunteer needs and create job descriptions to recruit and aid in the sustainment of programs


6. Actively recruit volunteers for all open job descriptions outside of traditional repacking positions by researching & developing new recruiting sources and partnerships throughout the SLAFB 26 county region.


7. Continually assess data collection methods to determine volunteer satisfaction and adjust program as needed based on results


8. If needed, assist Foodbank staff in training volunteers and document the training process


9. Implement process to identify, train and grow volunteer leaders


10. Research, recommend, implement Volunteer Recognition projects.


11. Attend program deployments as needed to learn and support volunteers


12. Assist agencies and partners through the recruitment and placement of episodic volunteers

Apply at:

https://stlfoodbank.aaimtrack.com/jobs/

Contact Person:

Nicole Hawkins

VP of Community Programs & Partnerships

nhawkins@stlfoodbank.org

314-292-5392

The Outreach Assistant and Volunteer Coordinator supports the agency mission of providing hope and healing to those impacted by domestic violence and sexual assault by coordinating with community partners to establish and implement a communication plan to ensure success of the Family Justice Center.

Responsibilities/Accountabilities

Client Care

Using a trauma-informed, client-centered approach:

• Assist client with completing DVPO paperwork.


• Provide courtroom support, accompaniment, outreach, and crisis intervention for victims of intimate partner violence, sexual violence, and child maltreatment.


• Provide intake, assessment, crisis intervention and safety planning.


• Provide case management services to include making referrals to community resources, accessing victim's compensation, and assist with address confidentiality.


• Ensure coordinated client care with key community partners.


• Provide telephone and hotline crisis intervention as needed.


• Act with client in mind and work to meet client's needs and expectations to the extent possible.

Using trauma-informed, client-centered approach through the volunteer program:

• Develop, implement and manage strategies for Victim Assistance Court Program recruitment, screening, training, management appreciation and retention of volunteers and interns.


• Ensure Victim Assistance Court Program volunteers and interns receive quality training based on best practices and meeting state and grant funding guidelines.


• Work with others responsible for managing volunteers and to ensure comprehensive, integrated volunteer training program needs are met and co-establish the modular training program.


• Manage the volunteer calendar.


• Provide regular communication, inspiration and appreciation of Victim Assistance Court Program volunteers on a regular basis.

Administration

• Maintain accurate, up to date client, program and agency records, including statistics and case tracking.


• Record and report program statistics accurately and in a timely fashion.


• Research, write and manage grant reporting and grantor relationships, as assigned by supervisor.


• Adhere to agency procedures concerning Documentation, Critical Incident Reports and Client Satisfaction surveys and participate in the Quality Assurance process.


• Manage all volunteer paperwork, including reference checks and timesheets.


• Provide regular, quality supervision of Victim Assistance Court Program volunteers and interns.


• Work with supervisor to identify program development opportunities, and to implement new program services.


• Record and report program statistics accurately and in a timely fashion.

Stewardship

• Increase community awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor.


• Support agency mission by participating in agency and community meetings and committees as requested by supervisor especially those directly focused on the implementation of a Family Justice Center.


• Work to ensure goals and outcomes for program are met.


• Promote and maintain professional relationships with agency staff, volunteers, and community partners.


• Build and maintain relationships with community partners and experts involved in the Family Justice Center.


• Manage and execute the communication plan for community partners.


• Facilitate volunteers through training, scheduling and support as needed.

Professional Development

• Contribute to quality services by staying informed of developments and trends in the area of trauma and victimization, especially as it relates to intimate partner violence, sexual violence, and child maltreatment.


• Maintain and develop skills and knowledge by attending training, especially as it relates to victimization and trauma; ensure licensure and certifications are up to date as needed for the job.

MINIMUM REQUIREMENTS

Education; Associate's Degree

Experience; 1 year administrative or customer service related experience

Experience working with victims preferred

Experience in human services preferred

Spanish speaking preferred; If hired as a Spanish speaking employee, employee must be fluent in understanding, speaking, reading, and writing in Spanish.

No calls, emails, or visits please. For immediate consideration, please formally apply online and provide a resume and cover letter.

The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned.

The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.

About Us:

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

JOB SUMMARY AND PURPOSE

The Case Manager (Generalist) provides intensive case management services to clients classified as low acuity. The Case Manager is the primary point of contact to coordinate services and care for assigned clients.  Each Case Manager handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.

DUTIES AND RESPONSIBILITIES

• Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
  
  
  • Assess barriers facing the clients and develop a case plan.
  
  
  • Coordinate individualized planning with clients to meet short- and long-term needs.
  
  
  • Provide service linkages and support systems to ensure identified needs are met.
  
  
  
  


• Coordinates case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.


• Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation as appropriate

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


• Valid California driver’s license, acceptable proof of automobile insurance, and/or reliable mode of transportation

EDUCATION:

• 
  Bachelor’s Degree, or Associate’s Degree, (in a Social Services related discipline) OR A combination of education and relevant experience (2 years total)

EXPERIENCE:

• No prior experience required with a relevant Bachelor’s degree



• 
  Otherwise, a Minimum 1-year general experience in case management in addition to the education requirement – ie: a candidate without a degree would require two years of experience in the field plus one year as a case manager or similar job experience

KNOWLEDGE:

• Case Management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology.

TECHNOLOGY SKILLS:

• Basic Microsoft operating system navigation, outlook, word, excel, and power-point

SKILLS AND ABILITIES:

• Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients


• Ability to develop a strong working relationship with service providers


• Effective written and oral communications skills


• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards


• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards

COMPETENCIES:

• Build rapport with those encountered in all aspects the work day


• Build trust, act trustworthy


• Active listening (reflective listening)


• Follow instructions and VOALA procedures


• Apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)


• Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients


• Apply principles of professional boundaries and ethics to on the job situations


• Able to de-escalate threatening/volatile situations with clients, or in the workplace

PREFERRED QUALIFICATIONS:

• 
  Bachelor’s Degree (Social Work, Social Services, public administration, public health or related field


• 1 year of experience working with target population


• HMIS navigation

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

About Us:

VOALA
 Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

JOB SUMMARY AND PURPOSE

The Administrative Assistant I provides general office support, and acts as the office receptionist and telephone screener.   Establishes and maintains cooperative and harmonious working relationships with program staff, workers, families of clients, business agencies, office vendors, and general public.

DUTIES AND RESPONSIBILITIES

• Filing and assisting other office staff when required.


• Prepares client and worker folders, record files, and general filing of records and documents.


• Coordinates staff training and administrative events.


• Participate and assist in organizational functions and events.


• Database entry as directed.


• Orders office supplies, type, create, and mail correspondence.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• High School Diploma or GED

EXPERIENCE:

• 2 years of office and/or clerical experience


• Coursework or a formal degree or certification in Business Administration or related discipline (2 years)

KNOWLEDGE:

• English grammar, spelling, and punctuation


• Understands and follows oral and written direction as directed

TECHNOLOGY SKILLS:

• Microsoft Office (Outlook, Word, Excel)


• Familiar working with database

SKILLS AND ABILITIES:

• Ability to communicate clearly and professionally.


• Ability to accurately and effectively compose correspondence and reports.


• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.


• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.

INTERPERSONAL CHARACTERISTICS:

• Mission - focused, Prompt, collaborative/team player, regular attendance, adaptable.

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree in Business Administration, Business Management, or related field


• Access or Service Point software


• Bilingual in English and Spanish (written and verbal)


• Valid California driver’s license, acceptable proof of automobile insurance, and/or reliable mode of transportation

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

Homeless Female Veterans and Veterans with Families (HFVVWF)

The HFVVWF program provides eligible Veterans the employment and training services they need to get good jobs.  HFVVWF offers job counseling, resume preparation, job placement, and follow–up.   We serve male and female Veterans by offering supportive services as well as job counseling and training through various community partnerships. Program staff ensures that participants receive essential supportive services such as clothing, shelter, referral to medical or substance use disorder treatments, and transportation assistance — either within VOALA or at another agency in the community.

JOB SUMMARY AND PURPOSE

The Lead Job Developer/Case Manager will arrange, coordinate, monitor, mentor, and assure all delivered services by the Job Development team meet the needs of HVRP clients.  This includes assisting Job Developers in: assessing and reassessing client needs, educating HVRP clients on Program and community resource opportunities, developing employment and service plans, scheduling appointments, and providing necessary follow-up to ensure plans are progressing on schedule and needs are adequately being addressed.  The Lead Job Developer assists efforts to establish and maintain working relationships with employers, industry organizations, and public agencies to source job openings and secure employment and vocational training opportunities for veteran participants.  The position requires a combination of administrative/office duties and field/outreach work.

DUTIES AND RESPONSIBILITIES 

• Assign and monitor case load of team:
  
  
  • Review daily referrals and screenings of Veterans
  
  
  • Designates participants to Job Developer for intake and ensures all supporting documents are verified
  
  
  • Provides information and referrals for callers and walk-in Veterans
  
  
  
  


• Monitors Job Developers on a regular basis to determine quality and effectiveness of services provided
  
  
  1. Review cases with Program Coordinator and Team
  
  
  2. Audit case file on a regular basis for completeness and accuracy
  
  
  3. Conducts crisis intervention as necessary
  
  
  
  


• Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for HVRP services eligibility purposes
  1. Assure all HPRV assets and file documents are maintained and secure for all Veteran participants.
  
  


• Develops an individualized employment plan witheach participant
  
  
  • Conduct employability assessments of potential participants, this includes, but is not limited to assessing level of ability, readiness for work, physical and mental capabilities of participants, educational background, skills and identification of challenges and barriers to employment
  
  
  • Write complete and detailed individualized employment plans outlining activities and community referrals, with concise and clear goals to be tracked
  
  
  
  


• Develops a service plan foreach participant
  
  
  • Conduct comprehensive screenings and assessments with veterans to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate
  
  
  • Draft a Service Plan that complements the Employment Plan
  
  
  
  


• Provide career counseling and job coaching, including labor market trends to job seekers, coordinating job skills training, as outlined in participant employment plan, 
  
  
  • Provide job readiness skills training (soft skills) in areas of resume preparation, interviewing and job search techniques
  
  
  • Arrange interviews with employers and working with participants on job retention issues
  
  
  
  


• Develop and maintain working relationships with local employers, creating long-term permanent placement opportunities for program participants
  
  
  • Develop a resource base of employers committed to giving priority hiring attention to HVRP
  
  
  • Represent the interests of the agency, (Volunteers of America Greater Los Angeles) the program and its participants in outreach events, networking, and public relations opportunities, as assigned.
  
  
  
  


• Develop and coordinate linkages with job skills training resources in high-demand fields
  • Coordinate with outside resources such as: EDD Worksource Centers, Department of Rehabilitation, Local School Districts and Community Colleges, various community and faith based providers, Veterans Administration, and other Veteran social service and employment resources to ensure participants have access to available services to ensure success (this list is an example, not a restriction, any other resource that is available should be investigated).
  
  


• Meet regularly with program participants, aiding their job search by scheduling interviews, referring job leads and community services to ensure participant success


• Monitor and track job placement activities on a regular basis to ensure accurate and timely reporting of progress and completed milestones as required by funder.


• Develops, performs, and assists with workshops pertaining to Veteran Employment needs


• Participates and assists with outreach events


• Other duties as assigned

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• Bachelor's degree or equivalent education and experience (4 years) in employment placement and vocational counseling activities.

EXPERIENCE:

• 2 year of experience in case management or as a job developer.


• 2 years of experience working with a homeless population/clientele 
  

KNOWLEDGE:

• Skills in sourcing jobs, and cold calling potential employers


• Knowledge of local employment market


• Current California driver's license and clean driving record

TECHNOLOGY SKILLS:

• Microsoft operating system MS Office, Outlook, Word, Excel, Power-Point, internet browser.

SKILLS AND ABILITIES:

• Excellent interpersonal skills including relationship building


• Excellent oral and written communication skills


• Ability to conduct presentations to groups


• Negotiation skills,


• Ability to work independently in the community and make sound, timely decisions

INTERPERSONAL CHARACTERISTICS:

• Client- focused, Prompt, collaborative/team player

PREFERRED QUALIFICATIONS:

• US Armed Forces veteran strongly preferred not required


• Prior experience as a supervisor or team leader managing 2 or more individuals with diverse backgrounds 
  


• Bilingual in English and Spanish

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

 

About Us:

VOALA
 Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

JOB SUMMARY AND PURPOSE

The Maintenance Assistant, Entry (Driver) provides maintenance support for the assigned facility, and will provide secure and timely driving services to transport employees to and from assigned locations. Performs scheduled delivery and pick-up routes, transports Program participants and staff as required.

DUTIES AND RESPONSIBILITIES 

• Pick up and drop off employees for various inter-agency locations and parking lots in a timely manner;


• Perform scheduled routes for pick up and drop off


• Transports individual program participants to and from various locations such as human service locations, work sites, and medical facilities
  
  
  • Assists passengers in securing wheelchairs, car seats and other mobility devices
  
  
  • Ensures safety of passengers, operates vehicle in safe manner at all times
  
  
  
  


• Maintains trip records as well as mileage and gasoline usage records


• Maintain program vehicle in good operating condition, clean vehicle and equipment after each pick-up and delivery, and takes vehicle for routine maintenance and repairs


• Maintains the interior and exterior of assigned buildings, parking lots and grounds in good condition


• Performs or assists in execution of minor repairs that might include the following: Carpentry, Plumbing, Interior painting, Refurbishing and cleaning, Landscape and irrigation systems.


• Follows daily maintenance checklist provided by supervisor; Assures tools and supplies are stocked and appropriately secured in maintenance store rooms; maintains cleanliness and order of store rooms


• Checks buildings for any safety concerns; understands and carries out VOALA, federal and other governmental regulations


• Performs other related duties as assigned

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


• Must have a clean driving record to be insurable by VOALA insurance

EDUCATION:

• High School Diploma or GED


• Must have a valid California Driver’s License

EXPERIENCE:

• General experience in groundskeeping, building maintenance or construction. 
  

KNOWLEDGE:

• Basic Automotive knowledge


• Knowledge of CA driving laws.


• Ability to operate a van 
  

TECHNOLOGY SKILLS:

• Basic Microsoft Office suite: Word, and Outlook

SKILLS AND ABILITIES:

• Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.


• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.


• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.


• Must be able to work effectively with a minimum amount of supervision.


• Must be able to stand for long periods of time and lift a minimum of 25lbs on a regular basis and up to 50lbs as necessary.

 INTERPERSONAL CHARACTERISTICS:

• Dependable, collaborative, have regular/dependable attendance, be prompt, positive mindset, flexible, organized

PREFERRED QUALIFICATIONS:

• Commercial driver’s license


• Bilingual in Spanish

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

JOB SUMMARY AND PURPOSE

The Program Manger I supervises all efforts to fulfill the goals and objectives of the Program, designing plans and operations according to contract and budget guidelines.  This includes overseeing resources and coordinating the efforts of community partners, and conducting ongoing outreach to serve participants and leverage VOALA and community assets.

DUTIES AND RESPONSIBILITIES 

• Intake, assessments, service planning, service delivery, and goal attainment


• Training and supervision of staff, and acting as problem-solving resource for difficult cases


• Meeting grant objectives, adhering to grant guidelines


• Provides information to Division Director highlighting progress towards reaching set goals


• Ensures quality service to program clients.


• Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program services delivered to participants.


• Measures and assess impact of services; supports and participates in key elements to the program's success


• Effectively communicates project expectations to team members


• Coordinate outreach and collaboration efforts with community partners


• Other Duties as directed to accomplish program goals.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years).

EXPERIENCE:

• 3 years of experience in Social Services Program Management, Coordination or Supervision


• Minimum of 2 years of direct experience in Staff Management 
  

KNOWLEDGE:

• Strong knowledge of case management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology.

TECHNOLOGY SKILLS:

• Proficient Microsoft Office Suite: Outlook, MS Word, PowerPoint, Excel.  Familiarity with Database and report generation.

SKILLS AND ABILITIES:

• Excellent written and oral communication skills


• Must be flexible and willing to work weekends/evenings as necessary


• Proven Expertise in relevant subject matter


• Strong public speaking ability


• Able to provide valuable expertise to senior management while mentoring junior staff


• Able to organize and schedule team’s caseload, support efforts of subordinates towards program goals


• Ability to coach and mentor staff


• Demonstrated ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.


• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.


• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.

COMPETENCIES:

• Build rapport with those encountered in all aspects the work day.


• Build trust, act trustworthy


• Active listening (reflective listening)


• Follow instructions and VOALA procedures


• Apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)


• Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients.


• Apply principles of professional boundaries and ethics to on the job situations


• Able to de-escalate threatening/volatile situations with clients, or in the workplace

PREFERRED QUALIFICATIONS:

• Master of Social Work or discipline related to Program services.


• Experience connecting clients to community and government resources


• Experience serving the target community (veterans, homeless, at-risk youth, et cetera)


• Knowledge about community resources


• Experience with HMIS and other relevant databases used by partner service providers


• Ability to work with people from various backgrounds and/or limited English capabilities

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

 

 

About Us:

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

HOUSING AND URBAN DEVELOPMENT - VA SUPPORTIVE HOUSING 

The Department of Housing and Urban Development - VA Supportive Housing (HUD-VASH) Program is an effort between VOALA, HUD and the VA to move Veterans and their families out of homelessness and into permanent housing.  The program provides long–term case management, clinical/supportive services, and permanent housing assistance for chronically homeless Veterans. Combines Housing Choice Voucher assistance for homeless Veterans with case management and clinical services provided by the Department of Veterans Affairs.

JOB SUMMARY AND PURPOSE

The Clinical Case Management Team provides clients with the highest levels of acuity and co-morbidities individualized care through access to service linkages, counseling, treatment planning, and various crisis intervention methods in order to prepare individuals for further success.  The Clinical Case Manager I provides Intensive Case Management Services to clients who have several psychological co-morbidities that must be managed appropriately for a successful re-entry into society.

DUTIES AND RESPONSIBILITIES

Under supervision of licensed Program Supervisor or Manager, the Clinical Case Manager I:

• Conducts comprehensive screenings and assessments with individuals (and families as appropriate) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
  
  
  • Assess barriers facing the clients and develop a case plan.
  
  
  • Coordinate individualized planning with clients to meet short- and long-term needs.
  
  
  • Provide service linkages and support systems to ensure identified needs are met.
  
  
  
  


• Coordinates case conferences with clients, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.


• Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation


• Network and communicate with referral agencies and community resources, as well as family members and natural supports


• Participates and assists with outreach events


• Other tasks as may be required to meet the program goals, and goals of program participants

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


• Valid California driver’s license, acceptable proof of automobile insurance, and/or reliable mode of transportation

EDUCATION:

• Master's degree in social work, psychology, or counseling from fully-accredited college or university


• Registered with the Board of Behavioral Sciences as an Associate Clinical Social Worker (ASW) or Associate Marriage and Family Therapist (AMFT)

EXPERIENCE:

• Minimum of 1 year of experience providing human services to a special needs’ population

KNOWLEDGE:

• Strong knowledge of case management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology.


• Knowledge of psychosocial treatment modalities, especially cognitive behavioral therapy (CBT), dialectical behavior therapy skills training (DBT), motivational interviewing (MI), relapse prevention (RP), Seeking Safety


• Strong knowledge of and ability to work with issues related to homelessness, aging in place, substance abuse, mental health diagnosis, and history of trauma

TECHNOLOGY SKILLS:

• Strong Microsoft operating system use, including Outlook, Office, Word, Excel, PowerPoint; familiar with Database entry and use

SKILLS AND ABILITIES:

• Case management skills in social services delivery


• Demonstrated ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients


• Strong Communication Skills in oral and written English language


• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards


• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards

INTERPERSONAL CHARACTERISTICS:

• Client- focused, with leadership qualities: Dependable, collaborative, prompt, positive mindset, flexible, organized, and comfortable with conflict resolution/mediation
  

PREFERRED QUALIFICATIONS:

• 2 years of complex clinical experience in program(s) serving homelessness, addictions, under-served populations or prison re-entry/diversion

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

Human Resources - Corporate

Serving those who serve others.  The HR Department of VOALA is dedicated to providing the highest quality of service to those who aid our communities’ most vulnerable.

JOB SUMMARY AND PURPOSE

The Human Resources Compliance / Employee Relations Specialist directly supports the Senior Manager of Employee Relations and the Senior Director for HR to create and maintain a compliance program that provides HR legal/regulatory/contract compliance oversight, ensuring risk prevention as well as risk mitigation for VOALA, SCADP and other affiliates.  Concurrently the position supports the Senior Manager for Employee Relations in performing employee relations tasks.  The HR Employee Compliance / Employee Relations Specialist shall devote 70% of work efforts to Compliance requirements, and 30% work effort towards Employee Relations tasks.  This is a hands-on position that will be primarily involved in front-line interaction with program managers and staff – in communications, coaching and relationship building. This is an individual contributor role.

DUTIES AND RESPONSIBILITIES

Compliance tasks include:

• Creating systems and processes to ensure continuous contractual and grant HR requirements compliance, including reviewing grants with Senior Director for HR, and coordinating program audits
  
  
  1. updating systems, policy, procedures, and postings to ensure compliance and audit readiness,
  
  
  2. recording notes from audits for future improvements and creating action plans (with accountability) for implementation with the responsibility to ensure the improvements occur for VOALA, SCADP, and affiliates
  
  
  3. ensures systems for compliant employee records and timely responses for legal actions, such as record requests
  
  
  4. ensures compliance with all grants and contracts for employment related requirements
  
  
  5. Leads and oversees the volunteer orientation and program
  
  
  
  


• Creates, manages, reviews and monitors all employment and workplace policies, procedures, handbook, documents, and practices working with ER team, Senior Director, and external legal counsel to ensure all are legally compliant with federal, state, and local laws and regulations for VOALA, SCADP, and affiliates


• Follows procedure and process to have all policies approved prior to dissemination


• Assesses gaps and opportunities for improvement of policies and processes relating to HR compliance and recommend practical solutions for VOALA, SCADP, and affiliates.  


• Under the direction of the Senior Director or Senior Manager, ensures timely communication and dissemination of policy and/or legal/regulatory changes or updates to leadership, management, and supervisory staff; partners with Orientation and On-boarding team to ensure quality dissemination of policy information to all employees, interns, and volunteers for VOALA, SCADP, and affiliates

Employee Relations tasks include:

• Interacting with employees and managers in assigned programs to assist with questions and policy clarification; makes on-site visits to program sites to provide face-to-face HR availability to employees in the work environment


• Working with program managers to facilitate recruiting and staffing needs


• Conducting workplace investigations and fielding employee concerns


• Coaching leaders, managers, and supervisors in policy implementation, performance management, and other HR initiatives


• Becoming a key part of positioning the HR department as a strategic partner to continuing program and corporate growth and change.


• Providing training and facilitated workshops in HR Policy, compliance, and best practices in leadership development


• Is a resource for HR Service team and/or recruitment team

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


• Valid California driver license and access to dependable transportation with adequate insurance

EDUCATION:

• Bachelor’s Degree or equivalent combination of education and work experience (4 years of relevant experience / coursework)

EXPERIENCE:

• Minimum three years of hands-on experience in an HR employee relations position


• Experience must include a minimum of one year of Employee Relations experience in a large (500+ employees) organization


• One year of direct hands-on experience in compliance/audit

KNOWLEDGE:

• Comprehensive knowledge of California and Federal employment laws and requirements


• Strong knowledge of evaluation procedures, progressive discipline, and conflict resolution.


• Strong knowledge of investigation techniques and due process requirements


• Understanding of VOALA mission, and ethos as a “second-chance” employer.

TECHNOLOGY SKILLS:

• Strong knowledge of Word, Excel, Outlook, and PowerPoint.


• Working skill with Web-based applications and databases, specifically HRIS and Timekeeping programs 
  

SKILLS AND ABILITIES:

• Ability to maintain balance and objectivity in stressful situations.


• Ability to manage time efficiently and close assigned cases within established timeframes.


• Demonstrated strong oral and written communication skills


• Demonstrated strong interpersonal skills; relationship building skills


• Systematic and organized approach to projects and day-to-day responsibilities


• Proven ability to work independently and productively


• Proven experience communicating change initiatives to highly-diverse employee populations


• Proven ability to conduct presentations in front of small and large groups on a variety of topics (training, benefits, etc.)


• Excellent investigative and research skills


• Dedication to HR compliance and regulatory matters, stays current with regulations, laws, standards, and regulations for federal, state (California), and local areas.


• Excellent interpersonal, verbal, and written communication skills including clear and concise articulation of recommendations and conclusions; organizes ideas clearly and logically


• Ability to listen attentively to people's ideas and concerns with the ability to build effective, trusting relationships; ability to defer judgment on what someone is saying and, instead, focuses on finding out more; focuses on individual circumstances that are driving someone's behavior and adapts responses accordingly


• Is methodical, diligent, detail oriented, and accurate with outstanding project management and planning abilities.


• Has ability to effectively set priorities, organization and management of work including time management skills, handle multiple tasks, and make decisions to ensure work is completed under time constraints while meeting and/or exceeding all deadlines and expected outcomes


• An analytic mind that is able to determine the complexity of procedures and regulations and to accurately interpret data and reports


• Keeps matters confidential and uses ordinary tact and courtesy while safeguarding confidentiality


• Problem solving: Ability to think beyond the immediate issue to look at root cause of behavior/issue; uses good judgment in sharing information and maintaining confidentiality. Resolves problems in a systematic, step-by-step way


• Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative employees in a service oriented, second-chance non-profit organization.


• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.


• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.

PREFERRED QUALIFICATIONS:

• PHR, SPHR, SHRM – SCP, or SHRM-CP


• Experience with NOVATime and Ulti-Pro a plus


• Ability to speak and understand Spanish

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

 

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

Hacienda Heights – HomeKey

Due to COVID-19, a need arose to quickly serve our at risk homeless neighbors. The Project HomeKey program provides housing for individuals and families experiencing homelessness or at risk of experiencing homelessness and who are impacted by the COVID-19 pandemic. This program will interact with previous Project Roomkey clients.

JOB SUMMARY AND PURPOSE

The Admin Asst I provides general office support, and acts as the office receptionist and telephone screener.   Establishes and maintains cooperative and harmonious working relationships with program staff, workers, families of clients, business agencies, office vendors, and general public.

DUTIES AND RESPONSIBILITIES 

General office duties

• Filing and assisting other office staff when required.


• Prepares client and worker folders, record files, and general filing of records and documents.


• Coordinates staff training and administrative events.


• Participate and assist in organizational functions and events.


• Database entry as directed.


• Orders office supplies, type, create, and mail correspondence.

 

Receptionist duties

• Answers telephone, e-mails, and replies to questions accordingly.


• Maintains informational and/or operational documents.


• Establishes and maintains cooperative and harmonious working relationships with program staff, workers, families of clients, business agencies, office vendors, and general public.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• High School Diploma or GED

EXPERIENCE:

• 2 years of office and/or clerical experience; coursework or a formal degree or certification in Business Administration or related discipline can be combined with relevant experience to meet the time requirement.

KNOWLEDGE:

• Working knowledge of correct English grammar, spelling, and punctuation.


• Understands and follows oral and written directions as directed.

TECHNOLOGY SKILLS:

• Proficient Computer skills and working knowledge of Microsoft Office, specifically Word, Excel, and Outlook.  Familiar with Database operation/entry

SKILLS AND ABILITIES:

• Ability to communicate clearly and professionally.


• Ability to accurately and effectively compose correspondence and reports.


• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.


• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.

INTERPERSONAL CHARACTERISTICS:

• Prompt, team player, and regular attendance.

PREFERRED QUALIFICATIONS:

• Working towards a Bachelor’s Degree in Business Administration, Management, or related field.


• Access or Service Point software.


• Bilingual in English and Spanish (written and verbal).

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.