We are seeking a Customer Service Associate to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Bilingual abilities in Spanish are a major plus for the role but are not necessary to apply.
Innoteq’s principles make us powerful and one of the leading marketing firms in our industry. These values include integrity, morale, and culture.
Integrity: We put our team in front of our own personal gain, we make sure their success is acquired before we look at our own needs.
Morale: Morale and attitude are fundamentals to success.
Culture: Our team camaraderie is the backbone of what makes our company successful. Our innovative culture has always been our competitive advantage and is what makes us the industry’s best.
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
***This role is set to start within the next two weeks, therefore local candidates are preferred who can begin the interview process as soon as possible***