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We welcome applications from Professional and Management Retirees returning to the workplace

We welcome applications from SAHMs with prior managerial experience, returning to the workplace

Our Store: (What we offer/Benefits)

• Salary $50-65,000 + Incentive, based on Level of Experience and Qualifications


• The satisfaction of teaching, leading, and inspiring a strong team of professionals


• Flexible Scheduling.  No Nights.


• Medical


• Working for an independent retailer, you have the opportunity to participate in all aspects of the business, including planning, buying and merchandising.


• Working for an independent, you have the opportunity to build continuing relationships with customers, and get to know them on a more personal level, and in a more intimate setting.


• The satisfaction of helping people find solutions for their foot problems.


• We offer extensive hands on training, to ensure you become a foot solution professional.

About Us

• Four generations in the shoe business http://walkshop.com/history/default.asp
  


• In business at the same location since 1978


• Family owned and operated independent retailer


• Located in the heart of North Berkeley’s charming “Gourmet Ghetto” neighborhood.


• Many of our employees have been with us over twenty years.


• We are well respected in our industry, for being innovative pioneers in introducing European comfort footwear to the American Market


• We offer old fashioned “Sit and fit” service http://walkshop.com/expertise/default.asp
  


• We offer better grade, upscale footwear, from the best manufacturers from around the world.

We are looking for someone:

• With strong managerial skills


• Great at coaching and teaching


• Articulate


• Warm


• Energetic


• Enthusiastic


• Mature


• Patient


• Good Listener


• Good Problem solver


• Enjoys helping people


• Assertive (in a good way)


• Physically active and fit, able to bend, stoop, and move quickly, some light lifting.

Our Customers are:

• Well-traveled


• Great to meet and talk to, and share experiences with


• Pragmatic / practical


• Interesting, and fascinating to get to know


• Often well educated


• Progressive


• Mature

POSITION SUMMARY STATEMENT

The Store Manager is responsible for overseeing sales, human resources, inventory control, merchandising, providing outstanding client service, and maximizing profits by controlling expenses. Store Managers are held directly accountable for their individual store’s financial results and are responsible for recruiting, staffing, and developing all employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team

• Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)

• Communicates effectively and with a global perspective; develops and maintains professional relationships

• Effectively teaches, demonstrates and implements training programs to ensure staff is trained in product knowledge, clienteling and relationship selling skills

• Promotes and supports the St. John customer loyalty programs

• Create and maintain positive employee relations by leading and developing a professional store team

• Ensure on-going, specific and immediate coaching and feedback delivery of all performance documentation in a timely manner; Monthly Touch Base, store meetings, Performance Review, Employee Notices and Performance Improvement Plan

• Coaches, develops, and motivates the sales team on a daily, weekly and monthly basis to meet sales goals utilizing the following:

o Monthly Touch Base

o Regularly scheduled Store Meetings

o Product Knowledge materials

o Scheduled Selling Floor time to observe, coach, support and to lead by example

• Effectively teaches, demonstrates and ensures all store staff complies with all Company initiatives

• Recruit, hire and develop top sales and management professionals; maintain an active networking group

• Maintain staffing levels in accordance to store headcount

• Develop staff for internal succession planning

• Resolve client issues and requests in a efficient and quick manner

• Demonstrates high level of quality in work, attendance and appearance

• Solves problems/issues methodically and with a sense of urgency

• Takes appropriate partnerships with Supervisor, Human Resources and other corporate partners

• Develops a strategic plan to achieve store business goals

• Sets daily, weekly and monthly sales goals for the store and the sales team and ensure sales goals are achieved

• Coach and develop staff to exceed individual and store goals

• Communicate and successfully promote programs, marketing tools and events aimed at increasing business

• Utilize and maintain client database for phone calls, appointments, and events

• Is involved in the community and outreach projects in the local marketplace

• Understands the company’s business strategies and direction

• Follows through and accomplishes multiple projects / priorities in a timely manner

• Achieve/exceed all financial and operational objectives with regards to expense control, loss prevention, audits, payroll and weekly reports

• Maximize store profits through inventory management

• Prepare, coordinate and ensure complete and accurate physical inventory per Company guidelines

• Identify and communicate merchandise assortment opportunities and issues to merchant team

• Execute and maintain visual merchandising standards consistent with the Company brand standards and directiv • Ensure accuracy of Company in store promotions and merchandise markdowns

• Promptly and accurately complete New Hire Paperwork and separation paperwork per Company procedures

• Maintains efficient and accurate back room operations to include stockroom organization and shipping/receiving

• Understands and uses all reports and reporting procedures including Profit and Loss statements

• Ensures accuracy of all POS procedures and conducts training of POS System to staff

• Opens and closes the store performing all tasks to Company standard

• Prepare, schedule and facilitate required Store Meetings

• Maintains standards of cleanliness and organization

• Maintain store and staff safety

• Monitors and maintains compliance to all Company Policies & Procedures

• Adhere to Timekeeping procedures

• Adhere to local, state and federal laws

ADDITIONAL RESPONSIBILITIES:

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management

• Demonstrates high level of quality work, attendance and appearance

• Adheres to all Company Policies & Procedures and Safety Regulations

• Adheres to local, state and federal laws

• Additional responsibilities assigned by supervisor related to your position/department

• Less than 20% travel may be required as necessary

• Ability to be flexible and willing to work extended hours when necessary

• Model the “St. John Way”

SUPERVISORY RESPONSIBILITIES

• Directly manages the Store staff.

• Provides coaching, direction, develops and empowers direct reports.

• Ensures work flow and processes are to maximum efficiencies for business necessity.

MINIMUM QUALIFICATIONS:

COMPETENCIES:

• Leadership

• Motivator

• Results Orientated

• Communication

• Client Focus

• Teamwork

• Optimistic

• Honest and Integrity

• Professionalism

• Adaptability

• Embraces Change

• Solutions Orientated

• Thoroughnesses

• Organization

Education/Experience:

• 7+ years retail management experience

• Luxury experience preferred

• Retail operations knowledge including: sales, customer service, merchandising, inventory control, store Profit and Loss statements and inventory control

• Fundamental Human Resources experience: staffing, coaching, counseling, training and development

• Good computer skills: Word, Excel, Microsoft Outlook and POS systems

• Ability to work varied hours: nights, days and weekends to support the business needs

ABOUT US 

Oaktown Spice Shop opened in December 2011 in the Lake Merritt neighborhood of Oakland. Every day since then, we have been dedicated to selling only the freshest and highest quality spices. We help people with everyday cooking and baking needs while also catering to some of the Bay Area's top chefs and bartenders. Whether you're cooking at work or making cocktails for a dinner party at your home, we aim to enhance your experience through our expertise and service. We opened our second retail shop location at 1224 Solano Ave. in Albany in November 2017. We are opening our Castro Valley location in the spring of 2020.

ABOUT YOU

We are looking for a warm, creative and hard working person committed to our mission of delivering the best quality with the highest level of hospitality. We believe teamwork and a natural desire to be of service are two of the cornerstones of our success. Passion about food and spices is a must. With an expanding brick-and- mortar presence and a growing online shop, a job at Oaktown offers an opportunity to grow with a prominent Bay Area-favorite local shop. The ideal candidate is looking for a position with longevity. This position will be located at our Castro Valley location.

DUTIES/RESPONSIBILITIES

• Assume general responsibility for the store


• Hire, train, manage and schedule leads and staff. Schedule monthly check-ins and annual reviews to address any staff issues and to encourage their growth within the company


• Ensure that the shop is clean, well-organized, and that products are attractively displayed


• Manage accurate inventory for all products, place orders as necessary, and be responsible for keeping the store well-stocked at all times


• Ensure that customers feel cared for and receive excellent customer service – they are greeted, assisted, get their questions answered and their complaints addressed


• Open and close the store as needed; maintain controls over cash


• Ensure that all staff are following regulatory systems and are abiding by health and safety procedures

REQUIRED SKILLS/QUALIFICATIONS

• Experience in retail management preferred


• Passion for food and cooking required; food-related work experience preferred


• Strong understanding of sales and customer service techniques


• Excellent organization and time-management skills


• Able to handle critical customer situations with ease


• Ability to thrive in a fast-paced environment


• Availability to work weekends, evenings and holidays and adhere to a blackout period from the day after Thanksgiving until Christmas Eve


• Seeks out feedback and is excited about self-growth and improvement within the context of the job


• Resourceful problem-solver and strong ability to resolve issues in the moment

ADDITIONAL PHYSICAL REQUIREMENTS

• Occasionally requires the ability to move, lift, carry, pull or push heavy objects or materials


• Lift up to 50 pounds unassisted


• Must be able to stand for 8+ hours

COMPENSATION 

This is a full-time, salaried position. Salary based on experience. We offer benefits including paid time off, sick time, health insurance, dental, vision, life insurance, matching retirement savings, an end-of-year bonus and an employee discount.

TO APPLY 

Please reply with a cover letter and resume. We are an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state, or local laws.