Technical Support Representative 1
Days: Monday – Friday
Shift: 6am-3pm or 7am-4pm
Pay: $18.00-19.00/hr DOE
Technical Support Representative 1 is responsible for providing outstanding customer support to product end-users, partners, distributors and resellers. The Technical Support Representative 1 utilizes troubleshooting techniques, processes, escalation points and other problem solving techniques to troubleshoot customer challenges and provide effective & timely solutions.
Specific Job Skills:
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We offer a comprehensive benefits package including Medical/Dental/Vision insurance, Short Term Disability and Life insurance policies, a 401(k) retirement savings plan, Referral Bonuses, Direct Deposit with weekly pay and much more!!
Associate Technical Support Specialist, Fusion 360
Location: Portland, OR- United States
Job ID: 20WD37945
We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their usage of Autodesk Fusion 360.
Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you technology savvy?
Our specialists collaborate closely with their peers to analyze trends in customer activity to enable the AKN as an effective tool for achieving business objectives and have a direct influence to make the necessary changes needed to increase customer happiness and dedication.
Using research, troubleshooting and communication skills, you will focus on solving issues our customers are encountering while using Fusion 360. You will properly analyze, troubleshoot, document, and resolve issues, creating an outstanding customer experience and enhancing the team's knowledge. You will report to a Support Manager and use good judgment, critical thinking and independent decision making when managing caseload.
To be successful in this role, you will convey an urgency to resolve customers problems; reflect a positive, friendly and professional disposition during support calls and in writing; and will follow up to ensure that your suggestions are understood and applied by the customer.
Provide timely, friendly and efficient assistance to Autodesk customers on a variety of issues and questions
Document problems and solutions in concise and clear articles for our knowledge base
Research, verify, and document product issues
Advance unresolved issues to senior staff as needed
Manage customer expectations by providing timely updates on progress
Actively handle personal backlog of support requests
Participate in team efforts to improve support delivery processes and strategies
Engineering, Manufacturing, or Industrial Design related industry experience
Strong customer service, troubleshooting, and analytical skills
Strong written and verbal communication skills
Team player who thrives working in collaborative environments
Knowledge of computer and network systems
Experience with CAD tools a plus (Example: Fusion 360, Inventor, AutoCAD, Solidworks)
The Ideal Candidate
You empathize with, respond to, and problem-solve customer issues
You make timely decisions based on sound logic and consideration of the consequences
You're motivated and have a keen sense of ownership with a bias for action and a willingness to role-up your sleeves
You're organized and are great at clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality manner
You offer articulate recommendations and rationale and build support with key decision makers
You're attentive and actively listen to others to communicate technical information clearly and concisely
You're intellectually curious
You learn from mistakes, adapting to change, and seek out ways to develop new skills
You're influential and you are a role model, inspiring others and effecting a positive impact
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.
Job: *Customer & Product Support
Title: Associate Technical Support Specialist, Fusion 360
Requisition ID: 20WD37945
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Title: Support Technician
Employment Type: Full-Time Employee Position
Department: Client Support
Reporting to: Client Support Manager
Pay: Depending on Experience
Start Date: Now
Triton Technical is an IT and Audio/Video integration firm that designs and deploys complex integrated systems for the private yacht industry. We have a high energy, fast paced, fun and collaborative environment and we are looking to add a qualified individual to our team.
The purpose of this position is to help assist in the efforts of our helpdesk support team. The team responsibilities include remote and on-site troubleshooting, maintaining, testing, building and documenting IT & AV systems for various mega yachts around the world. We provide support to our clients 7x24x365. This position requires attention to detail, unique client needs, and a passion for resolving issues in an effective and efficient manner.
Essential Duties and Responsibilities
Issue management and escalation per defined procedures
Assist clients with software and hardware issues
Assist with server management and maintenance tasks
Assist with software implementation and systems configuration
We are looking to add an experienced member to our support team to provide issue resolution for desktop, server, data, telecommunications, satellite, and A/V systems
Tests and performs system upgrades to maintain maximum system reliability
Writes and maintains documentation to include monthly reports, site information spreadsheets, user guides, etc.
Performs other duties as assigned by management
Attend client sites and assist with on-site project work as needed
Preferred Experience and Skills
Excellent troubleshooting and research skills
Ability to handle new and unknown issues
Remote client support
Cisco and HP switch configuration and management experience
Experience configuring and administering WLCs and WAPS
Microsoft SBS 2003-Current
Windows 7, 8, 10 and OS X in an AD environment
Computer hardware building, imaging, testing, troubleshooting, and repair
Network technology to include DHCP, switches, routers, firewalls, NAT, wireless protocols, and TCP/IP
Advanced knowledge of antivirus software, common web browsers and MS Office 2010 to current
Configuration, maintenance and repair of network printers
Ticketing/Client Issue Management – Software, Procedures, documentation, escalation
The position also requires excellent verbal and written communication skills, independence, the ability and willingness to travel internationally, and a desire to learn.
Explain technical issues and resolutions in an empathetic, patient, non-technical manner
Effectively prioritize tasks and client issues in accordance to defined standards
Have a detail-oriented working style
Share knowledge with team members, superiors, and users
Apply knowledge to new situations
A tenacity for solving problems both for the short and long term
Valid Driver License
Our business requirements dictate that certain system updates take place late at night and/or weekends. As such, the individual must maintain flexibility to work around user needs to complete tasks such as system maintenance, testing, software upgrades, and troubleshooting.
Weekends and time-shifted shifts are expected on a rotating basis.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to lift more than 50 pounds. The vision requirement includes: the ability to adjust focus; depth perception; peripheral vision; distance vision; and close vision.
How to Apply
Triton Technical job applications are processed through an online test center. You will need to fill out an online job application and upload your resume through a web portal. You will be required to take some brief online tests in order to qualify for this position. The job application and tests are administered through the following link:
The job application process takes about 30 minutes. You may contact careers @tritontechnical.com only if you are experiencing technical difficulties with the online application.
Are you looking for an opportunity to join and grow with a small company with a great future? We have a Technical Support, Computer Networking, Engineering, Technician position that can turn into a great career for the right person.
This position offers lots of potential for advancement. We are looking for a very personable, highly motivated individual that is detail oriented, likes a challenge, enjoys working with people, and willing to learn our systems.
Stor-Guard, LLC is located in Vancouver Washington. We are an OEM that manufactures Access Control & Door Alarm Monitoring Systems for the Self-Storage Industry Nationwide. We are a small shop that is also working on several new Wireless Security Products.
Because of the size of our company, we need someone who is a definite team player would fit well at our fast-paced work environment. This position is primarily in-house technical support for our existing customers, Installation software support, and new product development.
Installation support on PC & IP based Access Control and CCTV systems.
Engineering support on Electro-Mechanical prototyping designs, PCB Board Layouts, Programming Embedded systems, Bench testing, Drafting, Data Capture, and evaluation of other systems.
Other Duties Include: Light Assembly of our products, inventory control, final testing of the systems before shipping, Instruction document preparation, Soldering, Cable Assembly, Small Power Tools, and Serial Number Tracking.
Boutique Financial Services, Software and Training firm specializing in Retirement and College Financial Planning has a full-time position available. This person would support the operations of MoneyTrax North America, Westface College Planning, and Westface Financial and Insurance Services. The ability to work a consistent schedule is required during business hours 8 AM - 5 PM, Monday-Friday.
Provide excellent service to the advisor team and our clients by supporting the daily functions of the business office in a manner that promotes efficiency, accuracy, and professionalism, maintaining and servicing existing and new clients.
Responsibilities and Tasks
· Helping our MoneyTrax members with software support including subscription payments, logins, account set up, use and navigation of our system and resources.
· Work with financial planning clients on the phone and in-person to address questions and complete their service requests.
· Ensure new account paperwork is complete and accurate before being submitted
· Proactively manage all client service activities to include tracking in the customer relationship management system; monitor and follow-through to completion
· Communicate clearly with clients, advisors, and vendors using e-mail or telephone and chat
· Manage various documents and reports; administer client data filing system(s)
· Other projects and tasks as assigned.
Knowledge and Skills
· Superior communication skills both verbal and written
· Excellent customer service skills
· Must have strong computer skills.
· Expert proficiency in MS Office and Google Suite
· Proficient using Salesforce, Ontraport, Zendesk, Ring Central, and Zoom preferred
· Strong organizational skills
Characteristics and Traits
· Must have great attention to detail
· Personable, with excellent relationship building skills.
· Ability to be self-directed and recognize priorities
· Ability to work well under pressure and meet deadlines
· Flexible with the ability to re prioritize tasks in the moment to meet changing business demands
· Demonstrated ownership and accountability of job responsibilities
· Detail oriented
· Team player
· Ability to problem solve and identify process improvements
Experience and Qualifications
· Work experience in financial services customer service (Bank, Broker-Dealer, Financial Plannerm Insurance Agency, Mortgage Lender...)
· Knowledge of college financial aid process preferred.
· Must be comfortable working alone in a small office environment
· 3 years minimum office work experience and 2 years minimum experience in financial services
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