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Jobs near Phoenix, AZ “All Jobs” Phoenix, AZ

Job Description


We are currently looking for a Technical Support Specialist I to join our Corporate Office located in the Biltmore area of Central Phoenix.


JOB SUMMARY:


This position requires a self-motivated team member to support Arizona Digestive Health’s laptops, desktop computers, and user applications. A High School diploma or GED is required. The ideal candidate will possess a Bachelor’s Degree* in computer science or related field or related experience. The candidate should possess advanced knowledge of Microsoft Windows, desktop and laptop computers, printers, scanners, and other peripheral devices. The candidate should have excellent customer service skills and possess the ability to work independently or as a team.


PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:


The Technical Support Specialist I will work closely with the Director of IT and other IT department personnel to:



  • Provide end-user technical support for all IT related issues.


  • Respond to telephone calls, emails, and tickets.


  • Troubleshoot and resolve hardware and software issues.


  • Install, upgrade, and maintain hardware and software.


  • Create and maintain knowledgebased and reference documentation.




  • Create user accounts and maintain end-user security in various systems.


  • Provide end-user training on hardware and software, as required.


  • Provide excellent customer service.



JOB KNOWLEDGE AND SKILLS



  • Solid understanding of Microsoft Windows 7-10, minimum of 1-year experience


  • Solid understanding of Microsoft Office Suite, minimum of 1-year experience


  • Solid understanding of desktop security practices, minimum of 1-year experience


  • Solid understanding of desktop printers, minimum of 1-year experience


  • Solid understanding of anti-virus technologies, minimum of 1-year experience


  • Basic understanding of multifunction printers and copiers


  • Basic understanding of Microsoft Networking


  • Excellent customer service skills


  • Strong analytical and problem-solving skills


  • Strong oral and written communication skills


  • Highly motivated and able to work independently or as a member of a team



Arizona Digestive Health offers competitive pay and an array of benefits (for full-time employees) including medical, dental, vision, 401(k) and a Health Savings Account both with company contribution, and Paid Time Off. Corporate Discounts through a variety of vendors, including Verizon, Sprint, Best Buy, Lowes, Kohl's, Cinemark, Avis, etc. and Paid Sick Time offered to ALL employees.


Company Description

Powered by GI Alliance, Arizona Digestive Health, P.C. (ADH) is committed to providing quality, expert care to our patients in the fields of gastroenterology and hepatology. Our group of physicians was formed in 2007 in an effort to bring the talents and abilities of some of the most respected names in the Arizona gastroenterology community together to set a new standard of care for patients with digestive diseases. In October 2019, we partnered with the nationwide group GI Alliance to broaden our impact in the Western United States.


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Job Description


We are seeking a Technical Support Specialist to join our team! You will resolve computer/machine-related issues for your clients. Clients will be calling in, and it will be your responsibility to troubleshoot, and handle their issues with ease. Customer satisfaction is the number one priority.


Responsibilities:



  • Provide technical assistance with computer hardware and software

  • Resolve issues for clients via phone, in person, or electronically

  • Recommend hardware and software improvements

  • Track customer issues and resolutions


Qualifications:



  • Previous experience in IT, customer service, or other related fields

  • Ability to build rapport with clients

  • Strong troubleshooting and critical thinking skills

  • Positive and professional demeanor


Many Ways To Apply:



  • Resumes may be emailed to Jobs.tempeAZ@expresspros.com

  • Call our office 480-413-1200

  • Visit our office 1342 W Warner Rd. Suite 102, Tempe, AZ 85284

  • Or send your Zip Recruiter profile and application here

  • Apply Directly on our site at Expresspros.com


Company Description

We are a full service recruiting firm that has been proudly serving the Tempe area for 25 years! We always have open positions available and we will always do our best to find the perfect job for you. Call our office now to discuss current openings or for an immediate phone interview (480) 413-1200


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Job Description

Technical Support
Phoenix, AZ 85044 (Remote during Pandemic)
18 month contract to potential hire
$25.78/hour
8:00am to 5:00pm Monday to Friday

Description:
***Seeking chat experience
• Responsible for helpdesk and/or desktop support for Schwab systems.
• Experience with 1st and/or 2nd level support.
• Strong customer service skills, strong people and interpersonal skills.
• Must have strong verbal and written communication skills

Company Description

Our focus is on developing a diverse team of people who want to excel. At Modis, we offer careers that span countless domains, projects and challenges across IT, Engineering and Life Sciences. We expect our people to be ambitious. That’s why we entrust them with responsibility, and encourage every colleague to apply their learnings from one discipline to another, so we can innovate together and unlock new ways of working.

Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records.


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Job Description


Job Description:


We are looking for an experienced US based technical support specialist, willing to do whatever it takes to help NoahFace partners and customers succeed.


This is a part time role, with an initial period of immersion (where you will become an expert on our platform), followed by hours which will start slowly (6-15 hours / week) and grow over time based on our success. You will be available to work flexible hours in time zones spanning mainland US, with your phone ‘always on’.


It is likely that you are currently working in the ‘gig-economy’, working from home and providing similar services to other companies. Alternatively, you may have a specific desire to work part time to allow you to pursue other interests.


You will work closely with our Los Angeles based sales and Sydney based product teams, with the opportunity to become a foundation member of our US business. You will be rewarded on an hourly basis commensurate with your experience.


 


Duties:


You will be required to:



  • Rapidly become an expert on our technology platform.

  • Participate in pre-sales Webinars and phone calls to provide product and technical expertise.

  • Demonstrate our technology platform over Webinars.

  • Provide product training to our distribution partners.

  • Assist our distribution partners with technical pre-sales questions (e.g.: technology, functionality, and setup/configuration).

  • Assist our distribution partners with resolving technical post-sales issues in live customer deployments.


 


Essential:


The successful candidate must be:



  • Extremely customer service oriented.

  • Intelligent, motivated, and resourceful.

  • A native English speaker, highly proficient in both written and spoken English.

  • Knowledgeable about iOS and Web technologies.

  • Proficient with IT business interaction tools (e.g.: Email, Collaboration, Zoom, etc.).

  • A team player.


 


Highly Desirable:


Knowledge of any of the following is highly desirable:


- Payroll and Human Resource Management processes and terminology.


- Kronos WorkForce Ready.


 


Desirable:


Knowledge of any of the following is desirable:


- Databases and SQL.


- Networking technologies.


- CCPA and privacy law.


- Facial recognition technology.


- API technologies (e.g.: REST, Web Hooks, XML, JSON).


Company Description

NoahFace (www.noahface.com) is an Australian based technology start-up, providing touchless solutions for Time and Attendance, Access Control, and Visitor Registration. We have established ourselves with a world-leading technology platform and an impressive customer base in Australia and New Zealand, and are now expanding into North America.


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Job Description


Customer Success - Technical Support Specialist


Overview


If you enjoy problem solving and helping others, this job is for you! After customers purchase and receive our products, you’re the one that helps them get the most out of it. And because we stand behind our products you’ll be assisting our existing users, helping build the Botron brand and further elevating our business relationships. Your day at Botron is dynamic, you can go from conducting an online virtual product onboarding to digging into equipment hands-on, providing exceptional support and service. You're ready to share your knowledge and help our customers find answers to their questions, where you gain satisfaction from bringing resolution and insight to each of our customers.


Key Qualifications



  • Ability to assess customers’ support needs, and provide solutions or refer them to other team members


  • Flexibility to regularly rotate through different technical specialties and skill sets


  • Ability to thrive on change as products evolve


  • Ability to manage time effectively


  • Strong writing skills


  • Strong communication skills


  • Previous 1-2 years of experience in Technical Support



The entire Botron team benefits from your commitment to providing the best care for customers. By helping Botron maintain strong relationships with customers, you are instrumental to our Success.


Responsibilities



  • Customer Onboarding via GoToMeeting and or TeamViewer


  • Provide technical support over the telephone, e-mail, or messaging service


  • Ensure a high level of customer satisfaction


  • Reassure customers when delivering product diagnoses and potential solutions


  • Utilize ticketing system to communicate, document, and escalate customer request for service


  • Perform post resolution follow up


  • Learn about Botron’s product line


  • Learn technical functionality surrounding key products


  • Track client time and technical support issues


  • Report potential software or hardware issues to Engineering


  • Work effectively with cross functional team members



Desired Experience



  • SQL and accessing databases through SQL commands


  • Networking Diagnostics (UDP, TCP)


  • Familiarity with Windows Operating Systems


  • Familiarity with Virtual Machines


  • Familiarity with Remote Desktop



Company Description

Botron Company Inc., designs and manufactures best-in-class electronic test and measurement equipment. We also offer end to end solutions for ESD program control and the ESD protected Area.

Our approach is what differentiates us. Our customers are solving real problems every day and because of this, Instead of being product driven we are solutions providers.

From our early days, Botron has been a company that has been approachable, a company with a philosophy of delivering exceptional value to the customer. When our customers buy Botron they not only receive an exceptional experience with our dedicated one-on-one support, but our industry expertise and operational savvy.


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Job Description


Have you ever had an interaction like this: Someone calls in, frantic because they're losing "millions of dollars a minute" due to some downtime or because of an issue on their server? We KNOW you have. And being able to help that person, and fix their problem? That's just a great feeling. There's something inherently fulfilling about helping someone work through an issue.


Look, we build great software, but there ARE times when someone has an issue and needs to contact us for help working through it. That's where you come in.


Are you someone who likes troubleshooting tough issues? Do you enjoy figuring out why, suddenly, something isn't doing what it's supposed to do, even though "nothing was changed on the server"? Do you enjoy educating people on what DNS is, and how the slightest mistake in an SPF record can cause emails to end up in a junk folder? If so, you sound like the ideal SmarterTools Technical Support representative.


Qualifications



  • Prior technical phone and email support experience is essential


  • Excellent communication, interpersonal, and written skills


  • Excellent customer service and problem-solving skills


  • Flexible work hours


  • Should have the discipline to work at home or at the office


  • Should enjoy working in a rapidly changing and growing organization



Responsibilities



  • Provide courteous, professional and efficient technical solutions to our customers, prospects and channel partners


  • Complete understanding of all SmarterTools products, add-ons and solutions


  • Assist customers with the installation and configuration of SmarterTools products


  • Use various attended / unattended solutions to troubleshoot issues (e.g., Connectwise)


  • Assist other teams with technical answers to pre-sales questions



Skills



  • Strong Windows Server 2012+ knowledge, including understanding of Active Directory


  • Thorough understanding of IIS and Apache web servers


  • Firm grasp of DNS - Windows or Bind


  • Network, firewall, DNS configuration and troubleshooting


  • Working knowledge of IPv4 and IPv6


  • Knowledge of mail servers and how they work (e.g., Microsoft Exchange)


  • General desktop OS knowledge (Windows and OSX)


  • Database configuration (Microsoft SQL 2008+ and MySQL or variants)


  • Mail client configuration / troubleshooting (Outlook, eM client, Apple Mail, etc.)


  • Knowledge of customer service / CRM software and web analytics a plus (Zendesk, Google Analytics, etc.)



Company Description

SmarterTools is a software development company based in Phoenix, Arizona. We specialize in building software that helps companies, SMBs to enterprise, communicate across multiple channels. We have well-established and respected product lines and customers in more than 100 countries. We are profitable and we continue to grow and prosper, even during economic downturns. Additional information about SmarterTools Inc. and the SmarterTools product line is available at the company Web site: www.smartertools.com.


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Job Description


REPORTS TO: VP of Operations


POSITION SUMMARY:


As a Technical Support Specialist, you love to support our customer base and resolving customer issues will be one of your favorite tasks. Using your technical know-how to help our customers, you will be their main point of contact in setting up their Fleet Intelligence™ portals and sites. Answering product-related questions via chat support, email, and phone will be a major part of your day. In this role, your abilities as an adaptive-quick learner with excellent verbal and written communication skills will keep you Rockstar ready at all times! Possessing solid technical skills and soft skills are required for this highly interactive role. As the Technical Support Specialist, you will play an active role in customer satisfaction and retention. If this sounds like YOU, we are awaiting your email or call!


 


Job Duties and Responsibilities:



  • Help clients set up and configure our product to meet their business needs – keep the customer competitive in their space.

  • Provide outstanding, rapid-response email, ticket, and phone-based technical support to our clients – we like our customers to feel like we are ready when they are.

  • Communicate with customers when a timeline or a fix occurs while on the call and via email. Don’t be hesitant to reach out to anyone for any reason, communication = good!

  • Opportunity to develop systems and procedures for improving overall client satisfaction – customer happiness is our jam!

  • Learn quickly and use your knowledge to solve problems efficiently – stay on your toes and be effective.

  • Achieve customer satisfaction through fast, accurate replies and fixes to problems. Be ready to solve!

  • Escalate unresolved issues as required; maintain ownership of issues through resolution – you are the captain of the service ship

  • Troubleshoot various software and system issues – be ready to source within our system for solutions.

  • Ability to understand and relay appropriate information to telematics specialist – keep everybody informed.

  • Assists with quick software training and alerts Acct. Mgt. as necessary if more training is needed – we LOVE to educate wherever needed.

  • Will work closely with account management and sales to drive customer satisfaction – we live for satisfied customers!

  • Understand and Support ELD/HOS:


 


Requirements:



  • Minimum 12 months’ experience in customer service/technical support

  • Sound knowledge of and passion for the web and web-based software products

  • Strong problem solving and technical skill set

  • Experience with a CRM System

  • A passion for taking care of clients

  • Ambitious, self-motivated, goal-oriented and extremely driven

  • Excellent written/verbal communication and customer relationship skills

  • A work ethic based on dedication to the company and its mission

  • Ability to handle a variety of assignments simultaneously

  • Ability to work under deadline pressure and extra hours if needed

  • Superior analytical skills


 


Competitive salary commensurate with experience


Foresight Intelligence is an equal opportunity employer | Applicants must have right to work in the US


Company Description

Foresight Intelligence is a private, fast-growing business intelligence provider located in Scottsdale, Arizona. We work closely with our customers and their data, helping them to gain measurable bottom-line benefits. Our culture is that of spirited team players in an environment energized by innovation and continuous improvement. We truly believe it takes an entire team united behind something big. So together, we work hard, we have fun, we brainstorm, we love ideas and we give high-fives in the hallway. If you have spirit, are interested in a career working in an environment where your voice matters and where your actions have a direct, positive impact on the team and on the customer.


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Job Description


Trapp Technology is Seeking Technical Technicians with Strong Customer Service.


Shift: Tuesday- Saturday 6AM to 3PM


Service Delivery Technician I provide technical support in a professional manner to customers by researching and answering questions, troubleshooting problems, maintaining server and workstation performance, and closing tickets efficiently. The Service Delivery Technician supports customers during both pre-and post-sales periods. The position is responsible for ensuring that the customer relationship is managed through proactive customer communications by providing rapid response and guaranteeing that estimated response times are communicated up front. The Service Delivery Technician I is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis.


Duties and Responsibilities:



  • Answers Level 1 inbound calls, support tickets and web chats,

  • Assesses customers technical support needs and handles/routes customers accordingly, using documented procedures and available tools

  • Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps

  • Improves client references by writing and maintaining documentation

  • Participates in development of client training programs by identifying learning issues and recommending instructional language

  • Improves system performance by identifying problems and recommending changes

  • Achieves specified performance goals

  • Participates in Trapp internal meetings and required trainings

  • Maintains a professional image and demonstrates an understanding of and follows all Trapp Policies and Procedures

  • Other duties as assigned




  • High School Diploma or GED equivalent, required

  • Minimum of two years customer support experience, required

  • Ability to type 30 WPM

  • Exceptional listening skills

  • Ability to communicate clearly and succinctly

  • Ability to compose grammatically correct, concise and accurate notes

  • Possess good troubleshooting skills and be able to isolate and fix problems quickly

  • Capable of locating and installing device drivers

  • Diagnose, troubleshoot and/or upgrade workstations and servers

  • Enhanced ability to interpret customer's description of problem, troubleshoot and provide solutions, summarize and document interaction

  • Some experience with Active Directory and understand how to add users and groups

  • Understand a domain environment and how to access file/folder shares on other machines on the network

  • Understand how to install different types of software and troubleshoot error messages that may come up

  • A+ recommended but not required


#ZR


Company Description

We do things differently here at Trapp. We spend our days making an impact on the tech industry, working toward a bigger, better business, and have a lot of fun in the process. If you just want a job, Trapp is not the place for you. But if you want a career that will make you an integral part of a groundbreaking team, you're in the right place.

At Trapp, we firmly believe in hiring only the best candidates, and we've admittedly set the bar high. We are looking for people with a strong entrepreneurial spirit that are ready to grow with our company, and we need the most talented personnel for every level. At Trapp, we value hard workers and collaborative spirit above all else. If you have the energy, enthusiasm, and expertise to drive us forward and help us achieve our goals, we'd like to hear from you.


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Job Description


Technical Support (Bilingual)
Mesa, AZ
Full Time

Description:


 



  • Preferable experience in supporting IT hardware, IT Equipment Refresh, new application rollout support, printers, scanners, displays, retail store level software support, etc.

  • Technical proficiency with MS operating systems and MS suites, desktop and mobile applications

  • HW/SW troubleshooting skills preferably in retail store POS (Point of Sale) systems

  • Network connectivity, dial up and wireless systems troubleshooting skills

  • Knowledge on active directory, domain controllers, password reset tools, etc.

  • Knowledge on Mobile Device Management for Apple devices (iOS) using VMware AirWatch or through AWS Cloud

  • Work experience with Global clients (preferred)

  • Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision

  • Willing to work in a 24x7 environment

  • Understanding Contact/call center metrics

  • 12+ months of Overall IT Service Desk experience (IT Retail Store support preferred)

  • Customer-service oriented with a problem-solving attitude

  • Excellent written and verbal communications skills



Kindly email your resume to sudhanshu@reqroute.com


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Job Description


POSITION SUMMARY


CableAmerica is seeking an individual with previous technical support and customer service experience for full-time employment in our Mesa call center. This is a diverse position that will require someone who is both flexible and detail oriented. The ideal candidate will possess the ability to troubleshoot Internet connectivity and digital TV problems, handle billing duties and process orders for new and existing customers. This position also provides an immediate opportunity to earn sales incentives once the hired individual is trained and proficient with product presentation and billing system functions. The candidate must demonstrate a good technical aptitude and ability to learn, be able to win and influence customers with their good personality and helpful attitude, while consistently exercising excellent customer service skills.


ESSENTIAL DUTIES AND RESPONSIBILITIES


Provide quality customer service by building a rapport with our customers. Provide information, Process new orders, and resolve Internet connectivity, digital TV and billing matters over the phone. Identify problems including, but not limited to, outages, infrastructure issues and equipment failures. Advise customers on proper usage of digital TV equipment. Reset digital TV converters and modems using our management software. Escalate trouble tickets to appropriate departments for resolution to technical issues. Work with branch offices to ensure customer’s needs are fully met. Become familiar with CableAmerica’s services, provide that information to the customer and help guide potential customers during the ordering process. Participate in our Quality Control initiative by gathering customer feedback regarding new service and previous service calls. Adapt to equipment management and information gathering duties as assigned. Must be available to work nights and weekends.


PREFERRED QUALIFICATIONS


Skills, Abilities and Knowledge


Demonstrate skill in guiding and educating customers. Ability to multi-task, work on repetitive activities, maintain calm attitude in a fast-paced environment, and exercise professionalism, enthusiasm and good judgment. Wide knowledge base and aptitude for general computer and Internet usage. Experience with operating digital cable TV equipment. Ability to learn and retain information on the company’s products and services. Ability to prioritize and organize effectively. Ability to read, write and speak the English language to communicate with coworkers, customers, and suppliers on the phone; and by written communications in a clear, straight-forward, and professional manner. Ability to work independently and as a member of a team.


Education and/or Experience


High school diploma or GED required.Customer Service experience. Previous technical support experience. Computer Technical courses helpful. Working knowledge of computer hardware, email software, cable modems, Windows and MAC Operating Systems and general networking.Sales experience also a plus.


EEO M/F/D/V



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Job Description


We are seeking Entry Level Technical Support For Redrock Software Corp in Mesa, Arizona to join our team! You will resolve software issues for our clients.


Responsibilities:



  • Provide technical assistance with computer hardware and our software

  • Resolve issues for clients via phone and electronically

  • Track customer issues and resolutions


Qualifications:



  • Strong work ethic

  • Great communication and writing skills

  • Troubleshooting and critical thinking skills

  • Positive and professional demeanor

  • Exposure to computer hardware and software


Full or part-time. Salary DOE. Great opportunity and earnings potential for a hard-working, technical person with a family-centered and operated company.


No in-person or telephone applications will be accepted.


**Local applicants only. This is not a telecommuting position.**


Company Description

Founded in 1991, Redrock Software Corp has developed the revolutionary Trac center management system for colleges and universities. In place in over 800 campuses throughout North America, our software has become the industry standard. We offer a family-centered atmosphere and philosophy.


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Job Description


Title: Technical Support Representative 


Location: Scottsdale, AZ


Act! is a fast-growing online CRM and marketing software company. We are looking for a talented technical support representative to join our dedicated team and provide exceptional customer service that is the foundation of our company. You will be supporting end users during troubleshooting activities as well as interacting directly with their software. We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals. You can enjoy the satisfaction of using your skills to help people while working in a positive and encouraging office environment (currently working remotely). If you are interested in joining Act! Nation and Living the Exclamation please send your resume to the link provided.


General Job Duties/Responsibilities:


The Technical Support Specialist is responsible for enhancing each customer’s relationship with Act! This objective will be primarily accomplished by providing technical assistance for customers with questions or issues regarding Act! Premium Cloud and their application in Act!’s infrastructure, and the customer’s business system operating environment. Support is provided in adherence to company guidelines and will be performed primarily through direct telephone contact as well as chat and e-mail. Customer relationships will also be enhanced by the identification of customer needs that can be addressed by Act! products or services.



  • Provide concierge service to newly onboarded customers.

  • Receives and resolves customer questions and issues regarding the Act! products.

  • Act! E-Marketing, Act! Desktop and Act! Premium Cloud software applications and services primarily via direct telephone contact.

  • Identifies and responds appropriately to customer needs for additional Act! products and services.

  • Generates high satisfaction among customers through meeting customers’ and partners’ expectations of knowledge, empathy, and professionalism.

  • Meets individual goals and contributes towards departmental goals for Customer Satisfaction, Call Quality, First Contact Resolution, and other Key Performance Indicators.

  • Share knowledge through the creation of simple knowledge base articles using Knowledge-Centered Support (KCSSM) methodology.


Education/Experience Requirements:



  • An Associate’s Degree (or equivalent) preferred.

  • At least 6 months of previous successful call center customer service/sales experience is highly desired.

  • Knowledge of MS-Windows operating systems and industry-specific business principles are necessary.

  • Superior verbal and written communication skills.

  • Must be able to define problems, collect data, establish facts, and draw valid conclusions.

  • Must be able to interpret an extensive variety of technical instructions, and deal with several abstract and concrete variables.

  • Ability to develop friendly, personal, yet professional relations with others at various levels of technical expertise.

  • Ability to work independently and within teams to create quality results.

  • Adaptable and able to work in a changing environment, following established processes while identifying opportunities for improvement for the organization.

  • Creative problem solver and able to see beyond what is presented as an issue or question to develop solutions for end-users and our organization.

  • Expertise with Knowledge-Centered Support (KCS) a plus.

  • .NET, Microsoft SQL, mobile and SaaS product support a plus.

  • Experience with networking principles and permissions, IIS, and web site administration and design a plus.

  • General knowledge of Cloud Infrastructure is a plus.

  • Salary Range $35,000-$37,500


 


Company Description

Act! has one purpose – to fuel small business growth. We do so by delivering modern and innovative software and services, purpose-built for the unique needs of today’s small businesses. Swiftpage is a recognized leader in the small business segment for solutions that drive customer acquisition and retention.

At Act!, we believe in a core set of values we call, “Living the Exclamation,” and in the motto, “One Team - One Journey.” Our values guide every employee in their daily work and in their interactions with each other, and with our trusted partners and valued customers – collectively known as “Act! Nation.”

Act! CRM makes it easy for small businesses to grow, delivering powerful sales and marketing tools and a flexible CRM platform trusted by millions worldwide. For over 30 years, Act! has been a pioneer in the CRM and small business software markets, and today offers the rich functionality, unparalleled flexibility, and exceptional value – on a modern hybrid Cloud platform that enables a perfect fit for every customer.


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Job Description


 We have  immediate direct hire requirements for a Technical Support Analysts in Phoenix for a national healthcare client.  Remote capabilities available after orientation.  Multiple shifts available


This position is for US citizens and Green Card holders only.


This role will assist in the operation and support of desk applications, workstations, telecommunications, computers, printers and telephony hardware.


Requirements:



  • Act as first and second level support for help desk requests.

  • Manage access to the LAN/WAN and develop/maintain Windows Active Directory policies.

  • Enter and maintain user profiles including establishing appropriate security levels, user permissions, and modifications

  • Establish and complete standard PC configurations and updates to established standards.

  • Perform maintenance on computer equipment.

  • Coordinate scheduled maintenance (system downtime) with end users at times that minimally impact business operations.

  • Develop, coordinate, and implement telephone systems and voice mail solutions including the on-going maintenance of telecommunication equipment.


Qualifications:



  • Associate Degree in computer science or related field. Degree can be substituted with current IT certifications and relevant work experience in lieu of education.

  • A minimum of (2) years’ IT support experience within a high confidential environment.

  • Demonstrated knowledge of office procedures and protocols as well as various office equipment including personal computers, fax machines, and multi-line telephone systems.

  • Experience with Active Directories, IDS services and operations, and TCP/IP protocols.

  • Self-starter, flexible, and ability to work in a fast-paced environment, while handling multiple priorities.

  • Ability to work with staff at all levels, while being courteous, tactful and diplomatic.

  • Excellent communication skills, both written and verbal.


Excellent benefits package and growth opportunity with an expanding healthcare client.


Company Description

Established organization with national presence


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Job Description


Service Delivery Technician I provide technical support in a professional manner to customers by researching and answering questions, troubleshooting problems, maintaining server and workstation performance, and closing tickets efficiently. The Service Delivery Technician supports customers during both pre-and post-sales periods. The position is responsible for ensuring that the customer relationship is managed through proactive customer communications by providing rapid response and guaranteeing that estimated response times are communicated up front. The Service Delivery Technician I is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis.


Duties and Responsibilities:



  • Answers Level 1 inbound calls, support tickets and web chats,

  • Assesses customers technical support needs and handles/routes customers accordingly, using documented procedures and available tools

  • Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps

  • Improves client references by writing and maintaining documentation

  • Participates in development of client training programs by identifying learning issues and recommending instructional language

  • Improves system performance by identifying problems and recommending changes

  • Achieves specified performance goals

  • Participates in Trapp internal meetings and required trainings

  • Maintains a professional image and demonstrates an understanding of and follows all Trapp Policies and Procedures

  • Other duties as assigned


Qualifications and Skills:



  • High School Diploma or GED equivalent, required

  • Minimum of two years customer support experience, required

  • Ability to type 30 WPM

  • Exceptional listening skills

  • Ability to communicate clearly and succinctly

  • Ability to compose grammatically correct, concise and accurate notes

  • Possess good troubleshooting skills and be able to isolate and fix problems quickly

  • Capable of locating and installing device drivers

  • Diagnose, troubleshoot and/or upgrade workstations and servers

  • Enhanced ability to interpret customer's description of problem, troubleshoot and provide solutions, summarize and document interaction

  • Some experience with Active Directory and understand how to add users and groups

  • Understand a domain environment and how to access file/folder shares on other machines on the network

  • Understand how to install different types of software and troubleshoot error messages that may come up

  • A+ recommended but not required


Company Description

We do things differently here at Trapp. We spend our days making an impact on the tech industry, working toward a bigger, better business, and have a lot of fun in the process. If you just want a job, Trapp is not the place for you. But if you want a career that will make you an integral part of a groundbreaking team, you're in the right place.

At Trapp, we firmly believe in hiring only the best candidates, and we've admittedly set the bar high. We are looking for people with a strong entrepreneurial spirit that are ready to grow with our company, and we need the most talented personnel for every level. At Trapp, we value hard workers and collaborative spirit above all else. If you have the energy, enthusiasm, and expertise to drive us forward and help us achieve our goals, we'd like to hear from you.


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