Jobs near Phoenix, AZ

“All Jobs” Phoenix, AZ
Jobs near Phoenix, AZ “All Jobs” Phoenix, AZ

Job Description


We are seeking Entry Level Technical Support For Redrock Software Corp in Mesa, Arizona to join our team! You will resolve software issues for our clients.


Responsibilities:



  • Provide technical assistance with computer hardware and our software

  • Resolve issues for clients via phone and electronically

  • Track customer issues and resolutions


Qualifications:



  • Strong work ethic

  • Great communication and writing skills

  • Troubleshooting and critical thinking skills

  • Positive and professional demeanor

  • Exposure to computer hardware and software


Full or part-time. Salary DOE. Great opportunity and earnings potential for a hard-working, technical person with a family-centered and operated company.


No in-person or telephone applications will be accepted.


**Local applicants only. This is not a telecommuting position.**


Company Description

Founded in 1991, Redrock Software Corp has developed the revolutionary Trac center management system for colleges and universities. In place in over 800 campuses throughout North America, our software has become the industry standard. We offer a family-centered atmosphere and philosophy.


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Job Description


 


Performs preliminary analysis / troubleshooting, system monitoring of desktops solutions, daily maintenance and support. Provides support for diverse hardware, software, and equipment issues and problems, and service or maintenance for desktop equipment and systems. Solves routine problems of moderate scope and complexity following established policies and procedures. Develops solution to a variety of problems of moderate scope and complexity, referring to policies and practices for guidance. Applies expertise with troubleshooting the following: Customer Support desktop software (Operating System and Applications), desktop hardware (desktops, laptops, and tablets), Personal Digital Assistants (PDAs), and desktop and network printers. Functions with knowledge of: Microsoft desktop operating systems, basic computer networking, the OSI model, TCP/IP basics, understanding of common computer viruses, basic network and system administration, and the foundation of basic network security.


Education & Experience


Required


o 2+ customer service experience
o Personal computer, Microsoft Server, networking and operations experience
o Experience in analyzing operations, including project management through implementation and support


Preferred


o Associates Degree (AA or AAS) in Business, Computer Science, Engineering or related field or equivalent combination of education and experience
o A+, Helpdesk, or Microsoft Certified Desktop Support Technician
o 2+ years technical experience with telephone systems/software


Company Description

Strategic Systems, Inc. offers our clients a full range of professional IT services from custom software development, to quality assurance to project management. Our consultants, developers, and engineers have expertise in managing the entire software development process across many different platforms and environments.

Our clients span many industries including financial services, manufacturing, healthcare, and insurance. We have a proven track record in helping them maximize their IT investment and achieve their business goals.

Strategic Systems has provided Business and Technology-Based Services to Fortune 500 companies for over 5 years. These services, as illustrated below, provide an agile, flexible and predictive approach to Application Development, Application Management, Data Management, Network Management and QA Testing across a broad spectrum of Industries. Strategic Systems delivers its services in a cost effective manner from one of three global locations: State Side, Nearshore and Offshore. These services incorporate extensive industry experience coupled with a delivery frame work that provides our customers superior resources, processes and technologies used to analyze, develop, test and deploy a quality product.


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Team Lead (Technical Support Help Desk) Merchant Services

Phoenix, Arizona

Job Description:

Line of Business Role Description

The team lead will be responsible for assisting the team manager with a team of 15-25 associates (or may assist multiple team managers) that handle technical support and hardware/software troubleshooting inquiries and problems via various contacts methods: telephone, email, chat, or fax. Provides direction and guidance to less experienced team members. Recognizes and recommends areas needing improvement. May assist in scheduling and coordinating team activities. Handles escalated customer calls, including complicated transactions, and assisting less experienced associates with issue resolution. May handle general customer queue calls as necessitated by business need. May assist with coaching and development across multiple teams. Typically requires 1 to 3 years of experience, and some experience as a senior level representative.


  • Entry level Operations Supervisory position. Reports to a Team Manager or Operations Manager.


  • Individual Contributor that directs a small unit or section of the company's internal operations activities.


  • Responsibilities focus on the day to day resolution of problems and execution of transactions within specific operations units requiring immediate and frequent involvement with unit activities, e.g., reviewing and authorizing General Ledger entries, approving exception processing, etc.


  • Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures.


  • Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager.


  • Requires basic operations knowledge with work experience in a specific product line. More than 50% of time is spent doing actual production work.


  • May provide input into key people decisions (i.e. Salary Planning, Performance management, hiring/firing, etc.).


  • Typically has 1-2 years Operations experience with no prior management experience.


  • May act as shift supervisor (or senior associate in charge) during hours where manager is not available


  • Handles most complex issues received (escalated client issues)


  • Had higher degree of empowerment & may be responsible for approving refunds, conducting audits/approvals on key activities, etc.


  • Provides on the floor coaching and guidance to associates on difficult client issues


  • No direct reports, but considered a key role for future management development (succession planning)


  • Acts as SME for development of procedures, testing, etc


Required Skills


  • 3-5 years of experience in Credit Card/Merchant Services industry experience preferred


  • 1-2 years of experience in an Inbound Call Center atmosphere preferred


  • 1-2 years of experience troubleshooting Hardware or Software applications


  • Experience in coaching and leadership


  • Experience in operations roles


  • Demonstrated leadership skills in a team based environment and the ability to motivate and empower employees.


  • Excellent interpersonal, written, and oral communication skills.


  • Ability to travel approximately 20% to bank sites including vendor locations.


  • Strong technical troubleshooting Help Desk experience in a hardware and/or software environment


  • Ability to collaborate with internal and external partners to resolve complex customer escalations


  • Ability to solve complex problems through root cause analysis, management by fact and collaboration across a wide population.


  • Ability to make swift and sound decisions that demonstrate both strategic and tactical analytical and leadership skills.


  • Ability to express ideas in a clear and concise manner


  • Excellent presentation skills (building and delivering)


  • Strong consensus building ability with effective conflict resolution and negotiation skills


  • Ability to take initiative and effect change


  • Microsoft Office Suite products, including but not limited to Word, Visio, Excel, SharePoint and Project


  • Familiarity with relevant call center technology and applications, including but not limited to including Nice, IEX, Aspect, etc.


2nd Shift Role, Must be available to work Monday-Friday with weekend rotation shifts between 2pm-1am. Will work 1st shift during training.

Shift:

2nd shift (United States of America)

Hours Per Week:

40

Full time

JR-20005163

Manages People: No

Travel: Yes, 5% of the time

Talent Acquisition Contact:

Referral Bonus:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

To view the "EEO is the Law" Supplement, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .


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Job Description


Trapp Technology is Seeking Technical Technicians with Strong Customer Service.


Shift: Mon-Fri 8AM to 5PM


Service Delivery Technician I provide technical support in a professional manner to customers by researching and answering questions, troubleshooting problems, maintaining server and workstation performance, and closing tickets efficiently. The Service Delivery Technician supports customers during both pre-and post-sales periods. The position is responsible for ensuring that the customer relationship is managed through proactive customer communications by providing rapid response and guaranteeing that estimated response times are communicated up front. The Service Delivery Technician I is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis.


Duties and Responsibilities:



  • Answers Level 1 inbound calls, support tickets and web chats,

  • Assesses customers technical support needs and handles/routes customers accordingly, using documented procedures and available tools

  • Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps

  • Improves client references by writing and maintaining documentation

  • Participates in development of client training programs by identifying learning issues and recommending instructional language

  • Improves system performance by identifying problems and recommending changes

  • Achieves specified performance goals

  • Participates in Trapp internal meetings and required trainings

  • Maintains a professional image and demonstrates an understanding of and follows all Trapp Policies and Procedures

  • Other duties as assigned




  • High School Diploma or GED equivalent, required

  • Minimum of two years customer support experience, required

  • Ability to type 30 WPM

  • Exceptional listening skills

  • Ability to communicate clearly and succinctly

  • Ability to compose grammatically correct, concise and accurate notes

  • Possess good troubleshooting skills and be able to isolate and fix problems quickly

  • Capable of locating and installing device drivers

  • Diagnose, troubleshoot and/or upgrade workstations and servers

  • Enhanced ability to interpret customer's description of problem, troubleshoot and provide solutions, summarize and document interaction

  • Some experience with Active Directory and understand how to add users and groups

  • Understand a domain environment and how to access file/folder shares on other machines on the network

  • Understand how to install different types of software and troubleshoot error messages that may come up

  • A+ recommended but not required


Company Description

We do things differently here at Trapp. We spend our days making an impact on the tech industry, working toward a bigger, better business, and have a lot of fun in the process. If you just want a job, Trapp is not the place for you. But if you want a career that will make you an integral part of a groundbreaking team, you're in the right place.

At Trapp, we firmly believe in hiring only the best candidates, and we've admittedly set the bar high. We are looking for people with a strong entrepreneurial spirit that are ready to grow with our company, and we need the most talented personnel for every level. At Trapp, we value hard workers and collaborative spirit above all else. If you have the energy, enthusiasm, and expertise to drive us forward and help us achieve our goals, we'd like to hear from you.


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Job Description


Overview


CHCNAV is looking for a technical support & repair specialist to join our team!


The candidate will initiate and complete repair processes for our GNSS products, as well as provide technical support to customers. They will also inspect materials, components and production equipment according to our standards.


Responsibilities


Responsibilities include:



  • Rework defective or damaged products and assemblies

  • Configure and test

  • Diagnose products and RMA returns using schematics and test equipment

  • Liaise with Engineering team for new product training

  • Examine assembly drawings and follow work instructions to define repair requirements

  • Ensure final products meet specifications and quality control requirements

  • Test components and sub-assemblies based on work instruction and schematics

  • Maintain testing equipment and notify management of any problems

  • Other related duties as assigned by management


Qualifications


Must-Have:



  • 2+ years experience in practical electronic repair

  • Must be able to read and follow schematics, technical drawings, and process flow charts

  • Must be able to test and troubleshoot down to sub-assembly level

  • Good soldering skill for surface-mounted components

  • knowledge of production and assembly processes and procedures

  • Proficient skill in Microsoft Office Suite – Word, Outlook, PowerPoint and Excel

  • Excellent research abilities using Internet tools


Key Success Factors:



  • GNSS experience a plus

  • Attention to detail

  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing excellent customer service

  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, and standard accepted practices

  • Ability to work with minimal supervision

  • Excellent planning, time management, communication, decision-making and organizational skills.

  • Ability to handle high level of confidentiality regarding product information

  • Ability to analyze and present the right issues in a clear, concise, persuasive and logical manner, both orally and in writing



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Job Description


Overview


As part of our Care organization at GoDaddy, you’ll work with some of the best professionals in the world to help our customers build a digital presence like no other. We will arm you with the knowledge to make informed decisions and potential adjustments to our products and services so they can continue meeting our customers’ needs while transforming their businesses. We don’t make dreams come true by playing it safe – every day we hustle to help small businesses shine!


About GoDaddy


GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With 19 million customers worldwide, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to empower entrepreneurs everywhere, making opportunity more inclusive for all. To learn more about the company visit www.GoDaddy.com.


Are you passionate about assisting customers with all of their technical needs? Do you love to guide customers to success? If so, come join our Hosting Support team. Hosting Support Phones agents support GoDaddy’s hosting customers on multiple channels, primarily via inbound telephone calls. You will be the first point of contact and provide professional consultation to customers. Your interactions will range from questions about current GoDaddy products/services to consultation regarding new purchases. You will effectively respond and provide information to customers regarding new product and service offerings and contract extension options and will cross-sell additional products/services.


Responsibilities:



  • Consult with customers about their business needs by matching GoDaddy products and/or solutions to their online goals, all while providing first-call-resolution.

  • Build trust, interact and communicate effectively with various levels of the organization while meeting department quality and production standards.

  • Address customers' technical concerns by walking them through control panels for Content Management Systems, as well as cPanel, Plesk and GoDaddy custom interfaces.

  • Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk, and MySQL.

  • Demonstrate ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity.


Requirements:



  • Deep understanding of Internet Technology required, including but not limited to using internet browsers and FTP clients.

  • An understanding of Content Management Services such as WordPress, Joomla and Drupal, and the ability to navigate and edit.

  • Ability to research and investigate issues using multiple systems and to provide support to customers in both the Linux and Windows hosting environments

  • Ability to work in a team environment.

  • Because we’re passionate about helping our customers make their own way, this role requires a regular and consistent physical presence in the office to assist them. It also requires the ability to work schedules with pre-defined breaks and lunch periods

  • High school diploma or equivalent; candidates without a high school diploma or its equivalent will be considered if they have one year of experience in a call center environment.

  • Do you already work at GoDaddy? All internal candidates must meet our internal transition requirements (click here to view).


Preferred Skills and Qualifications:



  • Advanced knowledge of WordPress, including the use of plugins and themes and how to effectively troubleshoot common WordPress errors.

  • Ability to utilize SSH and Remote Desktop to navigate and access hosting environments.

  • Ability to access and manipulate MySQL and MSSQL databases.


GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.


If you need assistance completing an application for a position with us, please reach out to our Recruiting Team at Recruiting@godaddy.com


Please note that GODADDY does not accept unsolicited resumes from recruiters or employment agencies.


Company Description

GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With nearly 18 million customers worldwide and over 77 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.


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Job Description


Technical Support Specialist


Looking for a Technical Support role where you can put your problem solving and customer service skills to use each day? On Target Staffing is currently interviewing candidates for a temporary to permanent technical support opening in Tempe, AZ. You will be working a ticket queue and responding to internal employees, troubleshooting issues, updating information and offering solutions. You will be working with internal departments to provide solutions for clients as quickly and effectively as possible.


 


Responsibilities:



  • Provide technical assistance with computer hardware and software

  • Resolve issues for clients via phone, in person, or electronically

  • Recommend hardware and software improvements

  • Track customer issues and resolutions


 


Qualifications:



  • 2+ year of technical support experience, ideally with an associate degree or bachelor’s degree in an IT related field. Equivalent experience will also be acceptable if no degree has been obtained.

  • A+, Network+, CCENT certifications a plus.

  • Experience with desktop operating systems including Windows XP, Linux, and MAC OS X

  • Extensive application support experience.

  • Ability to build rapport with clients

  • Strong troubleshooting and critical thinking skills

  • Positive and professional demeanor

  • Strong documentation skills.


Company Description

Founded in 2001, On Target Staffing has been a dedicated partner in workforce management and recruitment solutions. Our model improves the quality of production and the efficiency of staffing initiatives. With over 25 locations throughout NY, NJ, NC, FL, AZ, & CA we are able to utilize a broader database to ensure the best possible candidates to meet our clients individual needs and demands. Our staff successfully places between 6-10,000 associates on a daily basis for short term, long term or temporary to permanent job placement. Our hands on approach and personal involvement allows us to proudly partner with our clients and share in their success.


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Job Description


POSITION SUMMARY


CableAmerica is seeking an individual with previous technical support and customer service experience for full-time employment in our Mesa call center. This is a diverse position that will require someone who is both flexible and detail oriented. The ideal candidate will possess the ability to troubleshoot Internet connectivity and digital TV problems, handle billing duties and process orders for new and existing customers. This position also provides an immediate opportunity to earn sales incentives once the hired individual is trained and proficient with product presentation and billing system functions. The candidate must demonstrate a good technical aptitude and ability to learn, be able to win and influence customers with their good personality and helpful attitude, while consistently exercising excellent customer service skills.


ESSENTIAL DUTIES AND RESPONSIBILITIES


Provide quality customer service by building a rapport with our customers. Provide information, Process new orders, and resolve Internet connectivity, digital TV and billing matters over the phone. Identify problems including, but not limited to, outages, infrastructure issues and equipment failures. Advise customers on proper usage of digital TV equipment. Reset digital TV converters and modems using our management software. Escalate trouble tickets to appropriate departments for resolution to technical issues. Work with branch offices to ensure customer’s needs are fully met. Become familiar with CableAmerica’s services, provide that information to the customer and help guide potential customers during the ordering process. Participate in our Quality Control initiative by gathering customer feedback regarding new service and previous service calls. Adapt to equipment management and information gathering duties as assigned. Must be available to work nights and weekends.


PREFERRED QUALIFICATIONS


Skills, Abilities and Knowledge


Demonstrate skill in guiding and educating customers. Ability to multi-task, work on repetitive activities, maintain calm attitude in a fast-paced environment, and exercise professionalism, enthusiasm and good judgment. Wide knowledge base and aptitude for general computer and Internet usage. Experience with operating digital cable TV equipment. Ability to learn and retain information on the company’s products and services. Ability to prioritize and organize effectively. Ability to read, write and speak the English language to communicate with coworkers, customers, and suppliers on the phone; and by written communications in a clear, straight-forward, and professional manner. Ability to work independently and as a member of a team.


Education and/or Experience


High school diploma or GED required.Customer Service experience. Previous technical support experience. Computer Technical courses helpful. Working knowledge of computer hardware, email software, cable modems, Windows and MAC Operating Systems and general networking.Sales experience also a plus.


EEO M/F/D/V



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Job Description


Senior IS Technician / Senior Tech Specialist - 



Senior IS Technician / Senior Tech Specialist  - are you ready to give your career a boost by bringing your talents and expertise to some of the nation's top companies? Let Medix partner with you to give you the edge you need! Medix is currently hiring for a great Senior IS Technician / Senior Tech Specialist  opportunity!


Do you want to be a part of an industry that is expected to grow by 18% over the next 8 years? Medix has a great career opportunity for you! We are partnering with a global fortune 15 Healthcare managed organization that offers Senior IS Technician / Senior Tech Specialist  a stable work schedule with competitive pay and benefits! Let Medix partner with you on your job search! 


Pay Rate: $23.89/hr 


Job Summary : 
Medix is seeking a Senior IS Technician/Senior Tech Specialist  to work in multiple locations in AZ. Work approximately 40 hours per week in the Peoria, Surprise and Glendale AZ area. Workers will assist in running service calls and installing computer and printer hardware in CVS stores. Some drive times may be several hours in each direction. A permanent CVS FTS employee will provide direction and support on a daily basis. Workers must have valid driver's license and reliable transportation to drive themselves between several CVS locations on a daily basis. This is not a work from home position, it requires driving to different stores throughout the day 


Responsibilities of Customer Service role include:



  • Assist local FTS Technicians in completing projects

  • Installing computer equipment

  • Running services calls

  • Work alone and drive between several CVS locations on a daily basis to perform these duties


Job Requirements of Customer Service Representative will be: 



  • High School Diploma or GED Required

  • Must have previous hardware repair experience

  • Must have a valid driver’s license and reliable transportation to drive


About Medix? 
Medix is dedicated to positively impacting lives every day. Since 2001, we have made it our mission to be the leading provider of workforce solutions for clients and candidates across the Healthcare, Scientific, and Information Technology industries. 


Our dedicated recruiters are here to help you find and secure just the right opportunity. We take the time to learn about you, your skills, your interests, and your career goals, and then match you with the jobs and companies that best suit your needs. Whether you are looking for contract, contract-to-hire, or direct hire positions, we can help you to find the meaningful and gratifying work that you've been looking for. Let Medix be your partner as you move your career forward. Contact us today!


Benefits
Once you have been a contract employee of Medix for 30 days, you become eligible for our Benefits Program. Should you elect to enroll, there are three levels of medical coverage to choose from, supplemental dental plans and term plans as well as the option to enroll your spouse and/or children. You can select the best combination that best suits your needs. 
As a contract employee with Medix, you can choose to enroll in our Benefits Program during your eligibility period and enjoy:



  • Minimum Essential Coverage (MEC) plan

  • Two different fixed indemnity plan add-ons

  • Major Medical Plans, including 1 HSA Plan

  • Dental

  • Vision

  • Short-term disability

  • Life and AD&D


This year’s recipient of the Business Ledger's "Entrepreneurial Excellence Growth Award"
Join our network of talented professionals! 
Apply today!


Company Description

About Medix?
Medix is dedicated to positively impacting lives every day. Since 2001, we have made it our mission to be the leading provider of workforce solutions for clients and candidates across the Healthcare, Scientific, and Information Technology industries.

Our dedicated recruiters are here to help you find and secure just the right opportunity. We take the time to learn about you, your skills, your interests, and your career goals, and then match you with the jobs and companies that best suit your needs. Whether you are looking for contract, contract-to-hire, or direct hire positions, we can help you to find the meaningful and gratifying work that you've been looking for. Let Medix be your partner as you move your career forward. Contact us today!

Benefits
Once you have been a contract employee of Medix for 30 days, you become eligible for our Benefits Program. Should you elect to enroll, there are three levels of medical coverage to choose from, supplemental dental plans and term plans as well as the option to enroll your spouse and/or children. You can select the best combination that best suits your needs.
As a contract employee with Medix, you can choose to enroll in our Benefits Program during your eligibility period and enjoy:
●Minimum Essential Coverage (MEC) plan
●Two different fixed indemnity plan add-ons
●Major Medical Plans, including 1 HSA Plan
●Dental
●Vision
●Short-term disability
●Life and AD&D

This year’s recipient of the Business Ledger's "Entrepreneurial Excellence Growth Award"
Join our network of talented professionals!
Apply today!


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Job Description


Customer Success - Technical Support Specialist


Overview


If you enjoy problem solving and helping others, this job is for you! After customers purchase and receive our products, you’re the one that helps them get the most out of it. And because we stand behind our products you’ll be assisting our existing users, helping build the Botron brand and further elevating our business relationships. Your day at Botron is dynamic, you can go from conducting an online virtual product onboarding to digging into equipment hands-on, providing exceptional support and service. You're ready to share your knowledge and help our customers find answers to their questions, where you gain satisfaction from bringing resolution and insight to each of our customers.


Key Qualifications



  • Ability to assess customers’ support needs, and provide solutions or refer them to other team members


  • Flexibility to regularly rotate through different technical specialties and skill sets


  • Ability to thrive on change as products evolve


  • Ability to manage time effectively


  • Strong writing skills


  • Strong communication skills


  • Previous 1-2 years of experience in Technical Support



The entire Botron team benefits from your commitment to providing the best care for customers. By helping Botron maintain strong relationships with customers, you are instrumental to our Success.


Responsibilities



  • Customer Onboarding via GoToMeeting and or TeamViewer


  • Provide technical support over the telephone, e-mail, or messaging service


  • Ensure a high level of customer satisfaction


  • Reassure customers when delivering product diagnoses and potential solutions


  • Utilize ticketing system to communicate, document, and escalate customer request for service


  • Perform post resolution follow up


  • Learn about Botron’s product line


  • Learn technical functionality surrounding key products


  • Track client time and technical support issues


  • Report potential software or hardware issues to Engineering


  • Work effectively with cross functional team members



Desired Experience



  • SQL and accessing databases through SQL commands


  • Networking Diagnostics (UDP, TCP)


  • Familiarity with Windows Operating Systems


  • Familiarity with Virtual Machines


  • Familiarity with Remote Desktop



Company Description

Botron Company Inc., designs and manufactures best-in-class electronic test and measurement equipment. We also offer end to end solutions for ESD program control and the ESD protected Area.

Our approach is what differentiates us. Our customers are solving real problems every day and because of this, Instead of being product driven we are solutions providers.

From our early days, Botron has been a company that has been approachable, a company with a philosophy of delivering exceptional value to the customer. When our customers buy Botron they not only receive an exceptional experience with our dedicated one-on-one support, but our industry expertise and operational savvy.


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Job Description


eMerchantClub is seeking a Website Technical Support Agent to join our team! You will resolve website-related issues for our members and help them understand how to manage the functionality of their Magento website.


Responsibilities:



  • Provide technical assistance to callers who are having issues and problems with their website

  • Help members by explaining how to accomplish important tasks on their website admin panel

  • Solve problems and de-escalate situations to ensure ending the call on a positive note.

  • Recommend improvements

  • Track customer issues and resolutions

  • Transfer calls to our sales team


Qualifications:



  • Previous experience in customer service or other related fields, with strong technical ability

  • Patience while teaching inexperienced members how to make changes on their website

  • Strong troubleshooting and critical thinking skills

  • Positive and professional demeanor

  • Ability to learn new technology quickly

  • Friendly on the phone

  • Ability to multi-task

  • Confidence to work independently, use good judgment, and find solutions

  • Clear communication skills


This is an inbound call environment with friendly coworkers and a relaxed atmosphere. We are in the office Monday through Friday, so your weekends are yours! eMerchantClub specializes in building, maintaining and supporting innovative websites for our members so they can sell great products online and earn profit.



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Job Description


 


Our Client has a permanent need for Technical Support Analyst II in their Phoenix, AZ office. The ideal candidate will have a minimum of 3 years’ IT Support experience in a highly confidential environment. This role will assist in the operation and support of desk applications, workstations, telecommunications, computers, printers, and telephony hardware.


RESPONSIBILITIES:



  • Act as first and second level support for help desk requests.

  • Maintain professional behavior while providing exceptional customer service in a highly confidential environment.

  • Track tasks and inventory in designated online tracking /ticketing systems.

  • Use discretion and judgment to promptly organize and perform requested services.

  • Establish and complete standard PC configurations and updates to established standards.

  • Maintain and update technical documentation.

  • Perform maintenance on computer equipment.

  • Ensure adequate inventory of available and working computer equipment.

  • Manage access to the LAN/WAN and develop/maintain Windows AD policies.

  • Enter and maintain user profiles including establishing appropriate security levels, user permissions, and modifications.

  • Maintain and publish updated organizational telephone directory.

  • Coordinate scheduled maintenance (system downtime) with end-users at times that minimally impact business operations.

  • Develop, coordinate, and implement telephone systems and voice mail solutions including the on-going maintenance of telecommunication equipment.

  • Provide Daily, Weekly, and Monthly Reporting.

  • Keep up to date with technical knowledge and industry sector developments.

  • Perform other duties and projects as assigned.


Company Description

Great growth opportunity!


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Job Description


Position Overview


This position will be responsible for supporting our IT/IS team's ability to provide the best internal IT/IS support to our 98% distributed workforce.  This individual in this position must be able to work from our Phoenix office Monday-Friday, 8:00AM - 5:00PM.  Some evenings may be required.  


The individual in this role will need to:



  • Monitor, research, resolve, and close tickets in our service request system in a timely, and professional manner. Tickets may involve, but do not necessarily just include:

    • Printer/scanner set up questions and configuration

    • Troubleshooting issues or concerns with MS Office Suite including Outlook, Teams, and SharePoint

    • Configuring file drives to ensure the individual is able to easily access authorized folders on SharePoint.

    • General questions/concerns regarding IT/IS provided hardware and other miscellaneous software.



  • Answer IT/IS related questions and troubleshoot over the phone, via Teams, and via email; input appropriate ticket in our service request system to document the request, note troubleshooting steps, and resolution.

  • Work in collaboration with team members and vendors to support the department's ability to scale, maximize efficiencies, and remain approachable subject matter experts.

  • Order, configure, test, tag, log, and ship new hire and/or necessary replacement hardware in a timely manner.

  • Receive, troubleshoot, fix/remove, and log incoming hardware in a timely manner.

  • Assist with network modeling, analysis, planning, and coordination between network and data communications hardware and software.

  • Assist with equipment review process which includes marking items as obsolete and ensuring inventory levels of configured and RTS (ready to ship) hardware meet current and estimated demand. 

  • Prepare relevant IT/IS related reports and follow established processes to support maximum efficiency and transparency.


All Renalogic team members are expected to embrace and model:




  • Hunger: Every individual at Renalogic should be ready for and actively seeking growth opportunities. These opportunities may be personal growth, professional growth, department growth, and company growth.


  • Humble: We courageously adapt, are proud of our accomplishments, and acknowledge the achievements of others.


  • Smart: We care about others and embrace self-awareness and self-management.


The individual we’re looking for will come pre-loaded with:



  • A minimum of three years of professional experience effectively providing level one or level two internal tech support where the employees are your customers or closely related tech support provided to clients of your current/former employer.

  • An innate ability to identify and resolve IT/IS related challenges, the drive to resolve those challenges, and an unbreakable ability to clearly communicate progress.

  • A desire to be part of a company where our core values, our clients, and each other are just as important as the amount of work we can accomplish in a day.

  • High school diploma or GED.


The individual in this role will need to engage in the following cognitive, mental, sensory, and/or physical activities with or without reasonable accommodations:



  • The ability to sit/stand for prolonged periods of time.

  • The ability to interpret and utilize interpreted information that comes via email, in person, over the phone, or in some other written form.

  • The ability to pick up, lift, move, and carry items of up 50 pounds.

  • The ability to maintain concentration and focus on a computer screen while talking on the phone.

  • The ability to see the normal spectrum of colors and have a normal range of hearing, aided or unaided.

  • The ability to see things at close or far distance aided or unaided.

  • The ability to work in an office setting with varying degrees of noise (either loud or silent) and remain effective.


 We are an equal employment opportunity employer. 



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Job Description

Job Description: Client Support Advisors (CSAs) serve as the primary contact for commercial banking clients online, mobile and product technical support and service related needs. CSAs are accountable for client training, technical troubleshooting, researching and resolving client issues. Setting client expectations and delivering consistent follow up with our clients is a critical deliverable in this role. In coordination with internal business partners and/or vendor partners, the CSA is accountable for facilitating and delivering a end to end client experience.

Primary Responsibilities: CSAs have demonstrated experience in relationship management. This includes the ability to identify client problems/issues, to identify product and service cross-sell opportunities and influence client migration from paper-based to electronic platform delivery. Accountability for understanding and adhering to bank policies, procedures, legal and compliance requirements are critical components in this role. . Collaboration with a broad spectrum of business partners is imperative to delivering on the client experience and contributing to the firm wide net promoter (NPS) strategy. CSAs proactively provide client feedback on product functionality and client experience to product team colleagues. Accountability also includes decision-making related to commercial banking client account overdrafts, product limit increases, signature verifications, wire amendments, account maintenance and all other service and channel related research.

Skills and Requirements:
Demonstrated client advocacy in a direct client contact role over the telephone and/or face to face client interactions is required.

Knowledge of bank/credit union/and/or broker dealer products is preferred. Product knowledge in terms of direct send (transmission), depository products (DDA, Remote Deposit Capture, Account Analysis), cash management products (Bill Pay, Lockbox, Controlled Disbursement, Positive Pay, Sweep), risk mitigation (ACH blocks/filters), investment products, and/or international products (Letters of Credit, foreign exchange, multi-currency accounts) is a plus.

Demonstrated experience in client service management. Excellent verbal and written communication skills with the ability to succinctly convey an issue and resulting outcome to clients and internal business partners is key to this role.

Bachelor's degree is preferred.
Typically requires minimum 3+ years working experience in banking, financial services, finance/treasury/analytics role in public or private/not for profit sector.

Company Description

About Global Technical Talent:
GTT is a 100% owned subsidiary of Chenega Corporation, a Native American Corporation performing on 250+ federal projects and 100+ commercial projects with over 5,800 US employees and 1 Billion in annual Revenue. Our clients include some of the nation's largest banking and financial services organizations, Fortune 500 retail and energy companies, technology leaders, healthcare innovators, and promising start-ups nationwide. GTT has been recognized by TechServe Alliance's Excellence Award and has been placed multiple years on both Staffing Industry Analysts' and Inc., 5000's fastest growing companies list.


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Job Description


Technical Support Analyst
Direct Hire Opportunity
Phoenix/Scottsdale, Arizona
Not able to provide sponsorship for now or in the future


One of Medix's top clients is a top ranted healthcare organization spread across Arizona, Nevada, and New Mexico and is rapidly growing. They are looking to add (4) IT Technical Support Analyst to their team due to growth supporting multiple locations in Scottsdale and Phoenix. Travel will be involved and will be minimum, yet if needed, individuals will provide support for technical needs. These positions will all be Direct Hire roles and available to start the first of the new year!

This positions comes with a competitive compensation package including benefits, PTO, phone reimbursement, travel reimbursement, and 401k options. This role would be perfect for someone wanting to advance their skills and provide support in multiple locations as well as growing within an organization.

Responsibilities include:



  • Assist with level 1-3 escalated hardware, software, network, and server tickets

  • Travel to locations if needed (15% of the time)

  • Answer incoming calls from end users and provide technical support over the phone, in person, or remotely

  • Provide support for any EHR equipment issues

  • Work with ticketing system and escalate tickets when needed

  • Work alongside another IT professional handling on site and remote issues

  • Remoting into devices when needed in other locations

  • Installing equipment and inventory management

  • Troubleshoot, deploy, and image new devices

  • Work on various projects throughout the term

  • Provide on-call support

  • Troubleshoot and solve network connectivity issues

  • Work in a team setting and independently

  • Provide extensive documentation

  • Troubleshoot printers and scanner issues

  • Work heavily within Active Directory and Group Policies



Requirements to apply:



  • Minimum of 2-3 years of experience providing technical support

  • 1+ years of experience supporting Cisco routers, switches, access points to a basic understanding (Bonus)

  • Ability to travel when needed (reliable transportation required)

  • Strong Windows operating systems exposure

  • Experience remoting into devices

  • Previous healthcare exposure (Bonus)

  • Strong understanding and previous experience providing server support

  • Experience deploying and imaging devices with Microsoft SCCM

  • Experience troubleshooting printers and scanners

  • Strong understanding of Active Directory and Group Policies

  • Experience troubleshooting server issues

  • Previous exposure to supporting network connectivity issues and working with routers and switches

  • Strong documentation skills

  • Previous experience answering troubled tickets and phone calls

  • Prior ticketing system experience

  • Previous Windows 7/10 experience


Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?


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Job Description


At Ring, an Amazon company, our Technical Customer Service Support Agents are a critical part of our mission to deliver timely, accurate, and professional customer service to all Ring customers (our neighbors). This vital position requires an action-oriented, flexible problem-solver who will assist our neighbors with troubleshooting solutions. Agents communicate with our neighbors primarily through phone, chat, and e-mail while utilizing a variety of software tools. If you are passionate about finding out of the box solutions when things get tricky, this role may be the right fit for you!


Our call center teams support our neighbors 24 hours a day, 7 days a week, 365 days a year. Join our energetic Technical Customer Service Support Agents at one of our Arizona locations- Glendale, Mesa, or Tempe


***This full-time role is for U.S. Military Veterans & Veteran Spouses only***


 


Here's What You'll Be Doing:



  • Provide excellent customer service, including maintaining focus on the neighbor’s issue in a fast-paced environment

  • Analyze, isolate, research, and effortlessly explain step by step technical troubleshooting solutions related to software or hardware

  • Effectively communicate with neighbors while documenting conversations, exchanges, or sessions into multiple systems

  • Demonstrate interpersonal skills with a diverse customer base

  • Successfully translate complex technical information / instructions into a simple language that would ensure seamless troubleshooting

  • Demonstrate conflict resolution, negotiation, and de-escalation skills

  • Resolve unique hardwiring inquiries within various Ring products

  • Successfully consult with neighbors to uncover additional product needs


 


Do You Have What It Takes:



  • Served or serving honorably in the U.S. Armed Forces; or you are a Spouse of someone who has served or is serving honorably in the U.S. Armed Forces

  • Maintain regular and reliable attendance, including the daily schedule as assigned

  • Flexible with the working schedule; may be expected to work weekends, holidays and evenings

  • Ability to work overtime as required by business, most often occurring in the weeks surrounding the holiday seasons

  • Ability to commit to a minimum of either 5 days per week / 8 hours per day or 4 days per week / 10 hours per day shift between the hours of 7:00AM – 12:00AM any day of the week including at least one weekend day (possibly both) based on business needs and holidays

  • A minimum of one year in a customer service role

  • One to two years of technical customer service preferred

  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment; They will be creative and analytical problem solvers with a passion for excellent customer service

  • In-depth knowledge of Wi-Fi technologies (devices/connectivity)

  • Proficient with Mac systems, as well as software applications including web browsers and a variety of call center ticketing / call tracking systems

  • Basic awareness about Ring’s devices

  • Ability to concentrate – follow neighbor’s issues without distraction and render a resolution

  • Good composition skills – ability to compose grammatically correct, concise, and accurate written responses and notations

  • Work successfully in a team environment as well as independently

  • Technically inclined with a drive to challenge existing processes and innovate


 


Perks of Joining the Ring Team:



  • Your very own complimentary Ring Video Doorbell and other Ring Swags

  • Free snacks and lunches provided throughout the week

  • A casual work environment

  • Tons of growth opportunities with a fun atmosphere

  • Potential for financial incentives for highly motivated agents!

  • Benefits offers: Medical, Dental, Vision and 401K Savings Plan


Company Description

Ring's mission is to reduce crime in neighborhoods and empower consumers by creating a Ring of Security around homes and communities with its suite of smart home security products: Ring Video Doorbell, Ring Video Doorbell Pro, Ring Stick Up Cam and the new Ring Floodlight Cam. With these security devices, Ring has created the neighborhood watch for the digital age and continues to keep homes around the world safe. For more information, visit www.ring.com. With Ring, you're always home.

Ring LLC is proud to be an equal opportunity employer, and provides equal employment opportunities (EEO) to all employees and applicants with our regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Ring LLC. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.


See full job description

Job Description


 


At Ring, an Amazon company, our Technical Customer Service Support Agents are a critical part of our mission to deliver timely, accurate, and professional customer service to all Ring customers (our neighbors). This vital position requires an action-oriented, flexible problem-solver who will assist our neighbors with troubleshooting solutions. Agents communicate with our neighbors primarily through phone, chat, and e-mail while utilizing a variety of software tools. If you are passionate about finding out of the box solutions when things get tricky, this role may be the right fit for you!


Here's What You'll Be Doing:



  • Provide excellent customer service, including maintaining focus on the neighbor’s issue in a fast-paced environment

  • Analyze, isolate, research, and effortlessly explain step by step technical troubleshooting solutions related to software or hardware

  • Effectively communicate with neighbors while documenting conversations, exchanges, or sessions into multiple systems

  • Demonstrate interpersonal skills with a diverse customer base

  • Successfully translate complex technical information / instructions into a simple language that would ensure seamless troubleshooting

  • Demonstrate conflict resolution, negotiation, and de-escalation skills

  • Resolve unique hardwiring inquiries within various Ring products

  • Successfully consult with neighbors to uncover additional product needs


Do You Have What It Takes?:



  • Maintain regular and reliable attendance, including the daily schedule as assigned

  • Flexible with the working schedule; may be expected to work weekends, holidays and events

  • Ability to work overtime as required by business, most often occurring in the weeks surrounding the holiday seasons

  • Ability to commit to a minimum of either 5 days per week/8 hours per day or 4 days per week/10 hours per day shift between the hours of 5:00AM – 12:00AM any day of the week including at least one weekend day (possibly both) based on business needs and holidays

  • A minimum of one year in a customer service role

  • One to two years of technical customer service preferred

  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment; They will be creative and analytical problem solvers with a passion for excellent customer service

  • In-depth knowledge of Wi-Fi technologies (devices/connectivity)

  • Proficient with Mac systems, as well as software applications including web browsers and a variety of call center ticketing/call tracking systems

  • Basic awareness about Ring’s devices

  • Ability to concentrate – follow neighbor’s issues without distraction and render a resolution

  • Good composition skills – ability to compose grammatically correct, concise, and accurate written responses and notations

  • Work successfully in a team environment as well as independently

  • Technically inclined with a drive to challenge existing processes and innovate


Company Description

Ring's mission is to reduce crime in neighborhoods and empower consumers by creating a Ring of Security around homes and communities with its suite of smart home security products: Ring Video Doorbell, Ring Video Doorbell Pro, Ring Stick Up Cam and the new Ring Floodlight Cam. With these security devices, Ring has created the neighborhood watch for the digital age and continues to keep homes around the world safe. For more information, visit www.ring.com. With Ring, you're always home.

Ring LLC is proud to be an equal opportunity employer, and provides equal employment opportunities (EEO) to all employees and applicants with our regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Ring LLC. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.


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Job Description


Bring out your inner superhero and help us reduce crime in neighborhoods! Our Ring Community Support team is looking for dynamic Technical Customer Service Support Agents, with top-notch written and verbal communication skills. As our neighbors’ first point of contact, you will quickly build a rapport while providing phenomenal customer service with a dash of sales, troubleshooting, and technical solutions. With your extraordinary empathy and active listening powers, you easily turn an escalated call into an amazing experience. If you are passionate about finding out of the box solutions when things get tricky, then this role may be the right fit for you!


Our call center teams support our neighbors 24 hours a day, 7 days a week, 365 days a year. Join our energetic Technical Customer Service Support Agents at one of our three locations - Glendale, Mesa, or Scottsdale, AZ.


HERE'S WHAT YOU'LL BE DOING:



  • Fully resolve troubleshooting, billing, and product inquiries from our neighbors via inbound phone call, live chat and email channels

  • Ring agents take pride in creating amazing experiences at every contact from our neighbors

  • Provide total customer service by consulting with neighbors in order to understand their needs, requests, or problems as well as identify sales and up-selling opportunities that will drive additional revenue for the company

  • Maximize opportunities to sell additional or upgraded services to neighbors when available, while providing an excellent customer experience service/support

  • Meet monthly key performance metrics for promoting and selling products and services that align to our neighbors' needs

  • Drive neighbor success by critically thinking, creatively problem solving, and multitasking


DO YOU HAVE WHAT IT TAKES:



  • A minimum of 1 year in a customer service role

  • A minimum of 1 year in a sales role

  • Must commit to a 5 day per week / 8 hour per day shift between the hours of 4:30AM – 11:30PM any day of the week and weekend, including holidays

  • Proficient with MAC systems, as well as software applications including web browsers and a variety of call center ticketing/call tracking systems

  • Proficient and comfortable using smart phone technology

  • Passionate about being helpful, critical thinker, creative problem-solver and a multitasker

  • Thick skinned mentality with a dash of assertiveness

  • Able to adapt to frequent changes, challenges; willing to wear whatever hat gets the job done

  • Strong work ethic and ability to thrive in a fast-paced environment

  • Eager to learn new technologies and develop your technical skills


PERKS OF JOINING THE RING TEAM:



  • Your very own complimentary Ring Doorbell

  • A casual work environment

  • Tons of growth opportunities with a fun atmosphere

  • Potential for financial incentives for highly motivated agents!

  • Benefits offers: Medical, Dental, Vision and 401K Savings Plan


Company Description

Ring's mission is to reduce crime in neighborhoods and empower consumers by creating a Ring of Security around homes and communities with its suite of smart home security products: Ring Video Doorbell, Ring Video Doorbell Pro, Ring Stick Up Cam and the new Ring Floodlight Cam. With these security devices, Ring has created the neighborhood watch for the digital age and continues to keep homes around the world safe. For more information, visit www.ring.com. With Ring, you're always home.

Ring LLC is proud to be an equal opportunity employer, and provides equal employment opportunities (EEO) to all employees and applicants with our regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Ring LLC. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.


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