Jobs near El Paso, TX

“All Jobs” El Paso, TX
Jobs near El Paso, TX “All Jobs” El Paso, TX

Job Description


Are you looking for dependable employment and a stable income? How about growth opportunities within an established company that promotes exclusively from within? 


 


OneSupport offers the ability to Work from Home for qualified applicants that are eager to offer exceptional technical support for customers. Consistent scheduling (both full time and part time available) and a great online work environment are only the beginning to the many wonderful things about working for a company who has spent years perfecting the Work at Home experience. Come and see for yourself!



Our agents start at $10/hour base pay and have the opportunity to select a competitive benefits package (health, dental, vision, life, 401k, paid time off). If you lack previous support experience, we offer on-the-job, multi-week, paid training and continuing education to advance your skills. No certifications or degrees are required! Applicants should have excellent reading, written and verbal communication skills. The position requires regular attendance and punctuality.


 


Duties include:



  • Troubleshoot technical support issues for customers

  • Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations

  • Interact with customers to provide, process, and prioritize information in response to inquiries, concerns, and requests about products and services primarily via inbound calls

  • Research required information using available resources

  • Follow provided processes and procedures

  • Identify and escalate priority issues per client specifications

  • Accurately process and record call transactions using the designated tracking software

  • Stay current with system information, changes and updates

  • Manage time effectively in order to obtain performance criteria objectives


 


Qualifications:



  • Proper phone, chat, and email etiquette with the ability to speak and write clearly and accurately with proper grammar

  • Interest in or experience with light or soft sales preferred

  • Knowledge of relevant software, computer applications, and related equipment or the ability to learn

  • Multitasking capabilities with ability to react quickly in a fast-paced environment


 


 Requirements:



  • Up-to-date and completed resume

  • Typing test showing 40 WPM or above and at least 80% accuracy

  • Internet speed-test showing over 2 Mbps download speed and 1 Mbps upload speed

  • If selected for a phone call, you'll also have to undergo a review of your computer's technical specifications to verify that they meet or exceed the technical requirements for the position:

  • Either a desktop or a laptop running an authentic/validated/native copy of Windows 7, Windows 8.1, or Windows 10

  • Minimum of a 2.0 GHz dual core processor and 3 gigabytes of RAM installed memory

  • Direct/wired internet connection (Cable, DSL, or Fiber), we do not allow wireless connections for work due to potential inconsistency in connection strength

  • A Skype-compatible (hard-wired, not wireless) USB headset

  • At least one 15" or larger monitor (more than one will make things easier)

  • Skype-compatible webcam

  • Taking consecutive customer calls and talking for the duration of your shift minus any breaks

  • Typing 40+WPM frequently for the duration of your shift minus any breaks

  • Sitting or standing at work-station for the duration of your shift minus any breaks


Company Description

Our corporate philosophy is that life should be balanced with work and play. We strive to create a relaxed environment, while maintaining a high level of professionalism. We also sponsor employee events such as BBQ's, picnics, and annual employee parties.

If you lack previous support experience, we provide on the job training and continuing education to advance your skills. We have found that the optimal candidate will possess prior customer service or technical support trouble shooting experience of some kind.


See full job description

Description

Summary: Provides field technical support to Internal and External customers for the complete STAGO line of reagents, consumables, products and systems (Instruments and Middleware) within a specified territory, but not limited to that territory. Provides support to Sales as requested to assist in the Pre- and Post-Sale activities to maintain customer satisfaction.

Essential Duties & Responsibilities


  • Demonstrates the highest level of product knowledge to support both internal and external customers.

  • Completes method verification for all instrument purchase orders to ensure the system(s) are brought live in an efficient time period to meet the customer's expectations. This includes all the Stago reagent, instrument and middleware product lines.

  • Completes lot conversions as requested and verified by contract commitments for new reagents in an efficient time period to meet the customer's expectation. This can be on site or remote with a focus for the customer to use the middleware Accreditation tools.

  • Assists with problem solving for internal and external customers including but not limited to: reagents, instruments, middleware, and software as needed following Stago's escalation SOP.

  • Provides support to Sales when performing live lectures, demonstrations or evaluations to ensure that Stago is positioned to best meet the customer expectations to win the new contract or renew the existing one as requested.

  • Utilizes materials provided on Prolifiq or as provided by Marketing for all Stago product lines as well as competitors. Messaging will be consistent to drive the Stago brand. There is no developing your own PowerPoints, if you feel there is a need for something missing send to Director TSG.

  • Maintains contact with the customers within assigned territory on a regular basis, but ensure that any travel to another territory the follow up is efficiently transitioned to the local teams.

  • Utilize CRM to record all customer activities and keep current so that reports can be pulled on the last day of the month.

  • Maintain CRM data so it is current, so contacts should be reviewed each time you go into the account. Any changes to account name, address or instrumentation you must complete the proper paperwork and submit to Sales Admin.

  • Provide to customers only the most current CLSI SOPs as developed by Training.

  • Performs customer on-site evaluations/demonstrations/lectures as requested.

  • Represents Technical Support Group and Stago at seminars, conventions, meetings, and wet workshops as requested.

  • Responsible for learning the activities that have been handled by TSRs and SASs so that you can perform the same functions.

  • Furnishes leads to the Sales Team based upon technical calls and interactions with existing client base to expand current testing menu or upgrade instruments.

  • Interacts TSMs, RSS and TSS II for advanced training and trouble shooting through the escalation process.

  • Supplies appropriate telephone support.

  • Manages expenses by adhering to company T&E policy.

  • Works on special projects as assigned by management.

Education and Requirements:


  • Bachelor's degree in related field from four-year college or university or equivalent required. MT(ASCP) Certification or equivalent strongly preferred.

  • Minimum of five years experience as a medical technologist with coag exposure; prefer experience with Stago products

  • Current driver's license is mandatory.

  • More than 80% travel based on territory and company needs, including overnight stays and air travel.

Skills:


  • To perform this job successfully, an individual should be familiar with Excel and Windows Office Suite Applications.

  • Ability to read, analyze and interpret complex documents; respond effectively to technical inquiries and customer complaints.

  • Ability to write and deliver effective and persuasive technical and non-technical presentations to senior management, sales and service staffs, and customer representatives.

  • Ability to work with mathematical concepts such as fractions, percentages, bias, ratios and proportions to practical situations.

  • Ability to apply clinical knowledge to data analysis.

  • Ability to define problems, collect data, establish facts and draw valid conclusions.

  • Ability to interpret an extensive variety of technical instructions. Ability to deal with non-verbal symbolism (formulas, scientific equations, graphs, etc.).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.


  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here.

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Requisition Number: 20-0006

Post Date: 2/4/2020

Title: Technical Support Specialist-Med Tech

City: San Antonio

State: TX


See full job description
Filters
Receive Technical Support jobs in Washington, DC in your inbox.
Receive jobs in your inbox

I agree to Localwise’s Terms & Privacy