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Jobs near Dallas, TX “All Jobs” Dallas, TX

Job Description


 REMOTE 6 week contract, Level I OR Level II Desktop Support. 


MUST pass FBI Background check


Project will begin MID-October


A+ Certified prefered 


1-5 years of IT Help Desk Experience


ONLY Green Card OR US Citizen as no sponsorship is being offered


NO C2C!!!


Compensation dependent upon experience 


Company Description

GTN provides Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Payroll Management, and Professional Services.


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Job Description


Job Description


In this role, you will secure delivery performance in alignment with the business case and managed service targets. 
You will be responsible to secure the quality and cost of the services delivered from their delivery unit either global or local in accordance to the expected levels agreed in the Working Level Agreements (WLA) and handle service performance requirements (global benchmark and targets). 
You will need to understand and act upon the end to end delivery performance even when the delivery is fragmented, thru a proper coordination with a MS Delivery Manager responsible for other parts of the delivery. 


Responsibilities: 
You will lead MS delivery operational and customer satisfaction 
Handle specific Code Red Critical Support for RAN business for level 1 and 2 
You will conduct Operating Level Agreements (OLA) signed with other service delivery units 
Drive operational excellence in field resolution 
You will, also identify delivery trends-possible and providing analysis for automation 


Key Qualifications: 
Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom) 
5-years’ Customer Support and tier 2 triage resolution 
Domain experience: area of expertise – e.g. RAN, Core, Cloud, BSS, OSS etc. 


Additional Requirements: 
Delivering results and meeting customer expectations 
Persuading and influencing with argumentation skills
Analyzing 
Entrepreneurial and commercial thinking 
Relating and networking 
Leading and supervising, have coaching skills 
Market insight, business understanding and Ericsson knowledge


Company Description

Ohm was incorporated in 1998 in the Commonwealth of Pennsylvania. We provide information technology consulting services to all levels of government and commercial clients. We have built our success by developing a deep understanding of each client's technical and managerial requirements through a focused and rigorous analysis methodology. This approach enables us to deliver solutions that accurately target and consistently achieve your goals in measurable ways. We tailor our project management approach to meet the quality, delivery and cost priorities you define. This ensures that we deliver in a way that establishes and maintains congruence with your organization objectives.


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Job Description


 Job Title: Technical Support Representative
Work Location: Dallas, TX
Duration: Long term open-ended contract with option to hire.
Education/Experience Required: experience with MS Windows, MS Office and software troubleshooting experience


Job Description & Responsibilities:

Technical Support Team members provide customer support for our Software Products. Our customers are Mortgage Brokers and Financial Institutions like credit unions and banks.These reps will specifically handle technical related questions involved with our software functionality. Our reps are trained on assisting customer in using the software accurately. Technical Support reps will document all communications with customers via our MoJo ticketing system. Issues that the reps cannot resolve will then be escalated to our Major Account Specialist Team (MAS) for



  • Inbound Calls- Reps will take inbound support calls from our customers. They will be assigned to a call queue and take calls directly from the phone queue.

  • Reps will have the ability to log into customer's systems remotely to troubleshoot as needed

  • Outbound Calls-Reps will have tickets created and assigned to them via our MoJo tracking software and will have to reach out to customer via email and/or callback.

  • Email-Reps will correspond with customers via email to resolve customer issues

  • Documentation- Using our MoJo tracking software reps will document every customer communication including customer issue, steps to reproduce issue, troubleshooting steps and results

  • Customer Service-Job #1 for our team is to provide outstanding customer service to our clients.

  • Issues that the reps cannot resolve will then be escalated to our Major Account Specialist Team for review


Skills & Qualifications:



  • Minimum 2 years experience in IT/ Technical Support. Must have experience with MS Windows, MS Office and software troubleshooting experience

  • Experience working in a call center/ helpdesk environment taking multiple calls daily required. The Rep must be willing to take back-to-back calls,normally 20-50 per day.

  • Customer Service Expertise is a must along with good communication skills. They will be speaking with financial institutions, credit unions, banks and professionalism is key.

  • A+/N+ certification strongly preferred


Company Description

Paladin Consulting is a leading Staffing and Recruiting provider based in Dallas. We have been staffing and recruiting talent for Fortune 500 companies for 30+ years. Talk with us today about staffing and recruiting opportunities. We always welcome great recruiters and partner with staffing service providers to make sure our clients get the talent they need.


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Job Description


 


Position:                    Technical Support Representative                 Direct Reports: None


Reports to:                 Director of Client Services                             FLSA status:  Non-Exempt


 


SUMMARY


Technical support specialist for POS and payment solutions including but not limited to: CLOVER, PAX, Pay Hub Gateway, Mobile and eCommerce. Additional internal IT support for technical and network support as needed.


 


ESSENTIAL DUTIES


Provides technical support


-          Troubleshoots/gathers information on product problems


-          Researches complex/unique information and responds in a timely manner


-          Resolved hardware issues to ensure transaction processing


-          Responds to escalated calls from other Technical Support Representatives


-          Research and support troubleshooting IT issues that may impact internal and external communication and connectivity with partners and merchants


-          Must work with inventory administrator to maintain acceptable levels of product


 


Satisfies quality assurance requirements


-          Ensures all initial set ups are completed on a timely manner.


-          Provides adequate installation and product training.


-          Research and testing before deployment.


 


Establishes appropriate links for customer use


-          Creates credentials, provides links and resources for customer to use.


 


Provides Clover POS setup and support


-          Completes POS deployment


-          Completes POS set-up WITH re-provisioning


-          Troubleshoots/gathers information on customer problems


-          Creates tickets for escalated issues to FD


-          Must test new product enhancements upon release


 


Provides PAX POS setup and support


-          Troubleshoots/gathers information on customer issues


-          Completes PAX file builds, and downloads


-          Takes care of new orders and deployment


-          Handles re-programs


-          Works along with PAX support on advanced topics


-          Must test new product enhancements upon release


Provides Dejavoo setup and support


-          Creates stage only file on TSYS and PPS


-          Completes Dejavoo set up, card reader set up and/or re-programming


-          Installation and training


-          Provides complete service to Central Payments


-          Escalate issues to developers


-          Must test new product enhancements upon release


 


 


EDUCATION and/or EXPERIENCE


Requires technical High School Diploma (some college preferred or equivalent experience) and a minimum of three (3) years of technology experience (batching, printer problems, transaction processing systems and file building). Exceptional problem solving/assessment skills, strong verbal, written, research, organization, problem resolution and attention-to-detail skills required.  Teamwork, follow-up skills, ability to multi-task and PC literacy also required.


 


QUALIFICATION REQUIREMENTS


To perform this job successfully, an individual must be able to perform each essential duty adequately.  The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.


Skills and Skill Level



  • Bilingual (English/Spanish) – able to speak or write in appropriate “business” language

  • Can use Excel to enter data into spreadsheet templates or use simple formulas to calculate data

  • Able to interpret data and recommend actions

  • Demonstrates use of good deductive reasoning skills

  • Effective time-management/prioritization

  • Customer service skills and demeanor

  • Uses effective business writing skills – so they can acknowledge the issues, concern or complaint, and articulate the actions needed or taken to solve it in words that are professional, courtesy, clear and to the point

  • Possesses and demonstrates critical thinking skills and rationale


 


Other Qualities


·         Is punctual; has a reliable attendance record


·         Sounds enthusiastic and competent when answering the phone


  • Comfortable asking questions and probing for answers

·         Seeks new assignments if ever there is "down time"


·         Checks to ensure work is complete and accurate before finishing an assignment


·         Seeks guidance when they are not sure how to handle a given situation


·         Remains polite and calm, even when a caller is not


·         Demonstrates eagerness to learn new things


·         Able to work independently with minimal supervision


·         Keeps an interested level of attitude


 


Company Description

DFW's Best & Brightest Companies to Work For (2019 Winner)
Top 10 places to work in DFW
Small financial services firm with an amazing team environment


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Job Description


JOB SUMMARY:


The Customer Support Technical Analyst provides high-level qualitative support and troubleshooting for Lightbeam Population Health Management software. The Analyst prioritizes and researches data and software issues to establish and communicate the root cause and resolution while ensuring Customer satisfaction.


JOB RESPONSIBILITIES:



  • Triage and perform analysis of reported issues

  • Engage with end users to assist in resolving an issue

  • Identify, record, and thoroughly document findings and compare to expected results

  • Utilize appropriate diagnostic tools and techniques to assist in investigating root cause

  • Consult with Development resources, as appropriate and necessary

  • Test fixes to ensure issue has been successfully resolved prior to production deployment

  • Obtain and maintain working knowledge of Population Health Software and other product offerings

  • Learn and maintain working knowledge of software and hardware as well as clinical and claims interfaces

  • Maintain communication with customers on open issues until resolution

  • Provide weekly/monthly status reporting to Management.

  • Perform knowledge transfer through documentation and/or training to support personnel and end users

  • Provide recommendations for training material and user guide improvements and revisions

  • Work closely with Account Managers, Advisory, Development and Quality Assurance


QUALIFYING JOB KNOWLEDGE, SKILLS, & ABILITIES:



  • Experience with MS SQL/Microsoft BI, SQL Server Reporting Services, SQL Server Integration Services and stored procedures.

  • Knowledge of Relational Database Management Systems (RDBMS)

  • Experience with business reporting and analytics

  • Experience in a customer facing or customer support role

  • Excellent problem solving and troubleshooting skills

  • Experience in writing clear, concise and comprehensive documentation of resolution progression

  • Excellent customer service skills

  • Strong organizational skills

  • Experience in a team environment

  • Ability and availability to travel (Up to 10% travel)


SUPERVISION:



  • This position has no direct report supervision responsibilities

  • Candidate must be able to work with minimal supervision


EDUCATION:


Required:



  • A relevant college degree, with 3+ years of professional experience

  • In lieu of a degree, equivalent professional experience may be considered

  • Experience in Healthcare IT


Preferred:



  • BS/MS degree in Computer Science, Engineering or a related subject

  • Background in technical support, quality assurance, software testing or application engineering will be considered as an advantage, as well as experience with population or electronic medical record systems


 


 


Company Description

Lightbeam Health Solutions, Inc. is a Population Health Management software vendor. We provide a single platform that facilitates end-to-end population management. Our comprehensive tool set supports Accountable Care Organizations (ACOs), payers, large provider groups, health systems and other healthcare organizations who aspire to provide superior care to their patients at a lower cost.


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Job Description


JOB SUMMARY:


The Senior Software Support Technical Analyst provides high-level qualitative support and troubleshooting for Lightbeam Population Health Management software. The Analyst prioritizes and researches data and software issues to establish and communicate the root cause and resolution while ensuring Customer satisfaction.


JOB RESPONSIBILITIES:



  • Triage and perform analysis of reported issues

  • Engage with end users to assist in resolving an issue

  • Identify, record, and thoroughly document findings and compare to expected results

  • Utilize appropriate diagnostic tools and techniques to assist in investigating root cause

  • Consult with Development resources, as appropriate and necessary

  • Test fixes to ensure issue has been successfully resolved prior to production deployment

  • Obtain and maintain working knowledge of Population Health Software and other product offerings

  • Learn and maintain working knowledge of software and hardware as well as clinical and claims interfaces

  • Maintain communication with customers on open issues until resolution

  • Provide weekly/monthly status reporting to Management.

  • Perform knowledge transfer through documentation and/or training to support personnel and end users

  • Provide recommendations for training material and user guide improvements and revisions

  • Work closely with Account Managers, Advisory, Development and Quality Assurance


QUALIFYING JOB KNOWLEDGE, SKILLS, & ABILITIES:



  • Experience with MS SQL/Microsoft BI, SQL Server Reporting Services, SQL Server Integration Services and stored procedures.

  • Knowledge of Relational Database Management Systems (RDBMS)

  • Experience with business reporting and analytics

  • Experience in a customer facing or customer support role

  • Excellent problem solving and troubleshooting skills

  • Experience in writing clear, concise and comprehensive documentation of resolution progression

  • Excellent customer service skills

  • Strong organizational skills

  • Experience in a team environment

  • Ability and availability to travel (Up to 10% travel)


SUPERVISION:



  • This position has no direct report supervision responsibilities

  • Candidate must be able to work with minimal supervision


EDUCATION:


Required:



  • A relevant college degree, with 3+ years of professional experience

  • In lieu of a degree, equivalent professional experience may be considered

  • Experience in Healthcare IT


Preferred:



  • BS/MS degree in Computer Science, Engineering or a related subject

  • Background in technical support, quality assurance, software testing or application engineering will be considered as an advantage, as well as experience with population or electronic medical record systems


 


 


Company Description

Lightbeam Health Solutions, Inc. is a Population Health Management software vendor. We provide a single platform that facilitates end-to-end population management. Our comprehensive tool set supports Accountable Care Organizations (ACOs), payers, large provider groups, health systems and other healthcare organizations who aspire to provide superior care to their patients at a lower cost.


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Job Description


We are seeking a Technical Support Specialist to join our team! You will resolve computer-related issues for your clients. 


Responsibilities:



  • Provide technical assistance with computer hardware and software

  • Resolve issues for clients via phone, in person, or electronically

  • Recommend hardware and software improvements

  • Track customer issues and resolutions


Qualifications:



  • Previous experience in IT, customer service, or other related fields

  • Ability to build rapport with clients

  • Strong troubleshooting and critical thinking skills

  • Positive and professional demeanor


Company Description

Tekk Force LLC began as a local, Texas-based staffing company and has grown into a nationwide staffing service provider with an extensive database of candidates spanning the U.S. We specialize in staffing for the Alarm, Audio Visual, Electrical, Engineering, Information Technology, and Telecommunications fields, among other industries.


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Job Description

Medical X-Ray Equipment Engineer with over 5 year's in-field experience and experience of managing service calls and coordinating technical support.


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Job Description


Position Summary: Technical Support Assistant


Assist the Technical Support Department functions in the repair of defective refrigeration units either through a telephone call or the physical repair of units returned to Thermal Edge.


 


Essential Duties and Responsibilities:


· Repair warranty and non-warranty defective refrigeration units returned to Thermal Edge.


· Communicate with customers on a daily basis resolving technical issues on their units


· Provide part numbers and information on the air conditioners over the phone or in email


· Diagnose and repair air conditioners in the factory from returns


 


Other Duties and Responsibilities:


· Provide phone troubleshooting support


· Quote spare parts


· Answer technical questions about Thermal Edge products


· Issue RMA’s using CRM Case base tracking software


· Participate in quality improvement activities to better the Thermal Edge brand


· Pay attention to details


· Alert the Technical Support Manager of repeat failures


· Recommend quality improvement procedures


 


Qualifications:


· Build and understand the basic operation of Thermal Edge Air Conditioners


· Knowledgeable with sheet metal and refrigeration tools


· Able to read Wiring Schematics


· Basic statistical, spreadsheet and word processing skills


· Strong verbal and written communication skills


· Knowledgeable with Word, Excel, Outlook


· Knowledge of and adherence to safe work practices


· Strong interpersonal skills.


· Ability to talk to customer and understand situations quickly


 


Education/Certification:


· High school diploma


· Production line build experience of 1+ years


 



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Job Description


Pay Rate: $36/hr W2 + $36/hr PDM – Total: $72/hr
Or, all taxable: $67/hr W2
 
Title: Managed Services Technical Support Engineer
Location: Plano, TX
Type: Consultant
Duration: 18 months +
 
Scope of Work:
 



  • Looking for a Managed Services (MS) Technical Support Engineer

  • In this role, you will secure delivery performance in alignment with the business case and managed service targets.

  • You will be responsible to secure the quality and cost of the services delivered from their delivery unit either global or local in accordance to the expected levels agreed in the Working Level Agreements (WLA) and handle service performance requirements (global benchmark and targets).

  • You will need to understand and act upon the end to end delivery performance even when the delivery is fragmented, thru a proper coordination with a MS Delivery Manager responsible for other parts of the delivery.


 
Responsibilities:
 



  • You will lead MS delivery operational and customer satisfaction

  • Handle specific Code Red Critical Support for RAN business for level 1 and 2

  • You will conduct Operating Level Agreements (OLA) signed with other service delivery units

  • Drive operational excellence in field resolution

  • You will, also identify delivery trends-possible and providing analysis for automation


 
Key Qualifications:

 



  • Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)

  • Minimum years of experience: 5-years’ Customer Support and tier 2 triage resolution

  • Domain experience: area of expertise – e.g. RAN, Core, Cloud, BSS, OSS etc.


Additional Requirements:
 



  • Delivering results and meeting customer expectations

  • Persuading and influencing with argumentation skills

  • Analyzing

  • Entrepreneurial and commercial thinking

  • Relating and networking

  • Leading and supervising, have coaching skills

  • Market insight, business understanding and Ericsson knowledge


Company Description

At Fusion Solutions we put our passion to work every day in a variety of challenging and rewarding telecom careers.If you enjoy pushing yourself to meet challenging goals, managing projects or teams, solving complex problems, building relationships with people, making a difference and leaving your imprint on something... WE NEED TO TALK! At Fusion Solutions there is a wide range of telecom technology career opportunities that match your abilities and your passion.

Working At Fusion Solutions

One of our greatest strengths is our people. Fusion Solutions hires highly qualified telecom professionals with the expertise and insight to tackle the most challenging Telecom technology projects. We’re looking for hard-working, technology driven technicians, engineers and managers with expertise in Telecom who like to achieve results, and who are dedicated to helping our clients meet their commitments.


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Job Description


 6 month contract 


We are now looking for a Managed Services (MS) Technical Support Engineer; do you want to join us? In this role, you will secure delivery performance in alignment with the business case and managed service targets. You will be responsible to secure the quality and cost of the services delivered from their delivery unit either global or local in accordance to the expected levels agreed in the Working Level Agreements (WLA) and handle service performance requirements (global benchmark and targets). You will need to understand and act upon the end to end delivery performance even when the delivery is fragmented, thru a proper coordination with a MS Delivery Manager responsible for other parts of the delivery. Responsibilities: • You will lead MS delivery operational and customer satisfaction • Handle specific Code Red Critical Support for RAN business for level 1 and 2 • You will conduct Operating Level Agreements (OLA) signed with other service delivery units • Drive operational excellence in field resolution • You will, also identify delivery trends-possible and providing analysis for automation Key Qualifications: • Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom) • Minimum years of experience: 5-years’ Customer Support and tier 2 triage resolution • Domain experience: area of expertise – e.g. RAN, Core, Cloud, BSS, OSS etc. Additional Requirements: • Delivering results and meeting customer expectations • Persuading and influencing with argumentation skills • Analyzing • Entrepreneurial and commercial thinking • Relating and networking • Leading and supervising, have coaching skills • Market insight, business understanding and Ericsson knowledge



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Job Description


We are hiring for Technical Support/AS-400 Operator in Irving, TX Please find details of this position below: Industry:          Financial and Banking Job Title:          Technical Support/AS-400 Operator Location:          Irving, TX Duration:           6 Months (Possibility of  extension)

Responsibilities:



  • Perform 1st level support and escalate issues to Tier II support if unable to resolve through initial triage and troubleshooting that are within the Command Center operating procedures for Latin American countries business environments to ensure all Quality Initiatives and Service Level Agreements were achieved daily.

  • Use monitoring systems to provide the Command Center Management and Technical Support teams an immediate health check on the technology infrastructure that may be involved in the incident.

  • Provide effective response when answering phone calls into the Command Center Hotline. Serve as  the entry point for incidents into the support incident lifecycle; this includes initial incident recording and classification.

  • Maintain procedural documentation update up to business specification from Spanish into English.

  • Perform change task review, acceptance, and implement change tasks when due. 


Qualifications:



  • Experience in a technology support role/ Experience with batch scheduling and AS400  monitoring

  • Intermediate level working knowledge of enterprise infrastructure monitoring tools.
    Bilingual (Spanish).

  • General Attributes, Characteristics, and Capabilities:

  • Effective prioritization skills and high energy.

  • Likes to work in a dynamic technology operations environment.

  • Ability to work under stress with conflicting priorities and a fluctuating and potentially voluminous operational workload.

  • High sense of urgency and commitment to exceeding customer expectations.

  • Strong personal work ethic that inspires excellence and enthusiasm.

  • Resilient and highly responsive in overcoming adversity.

  • Ability to work through a multitude of challenges/obstacles to achieve the desired end result.

  • Ability and willingness to operate within tightly controlled operational procedures.




This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Please review above these details and, upon completion, send me your most up-to-date résumé.


To discuss more on this, please feel free to call me on  (315) 824-8073 OR 973-889-5291 Alternatively, you can reach me via email; my email address is Alok.Ranjan@collabera.com Level 1 Support,monitoring systems,Technical Support,customer service,inbound/outbound calls,ba

Company Description

Not only is Collabera committed to meeting and exceeding our customer’s needs, but we also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. We offer an enriching experience that promotes career growth and lifelong learning for our employees. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” since 2012 – eight consecutive years in a row. Collabera has 60 offices with a presence in 11 countries and provides staff augmentation, managed services and direct placement services to Fortune 500 corporations across the globe.


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