Jobs near Dallas, TX

“All Jobs” Dallas, TX
Jobs near Dallas, TX “All Jobs” Dallas, TX

 Come work with a well-established technical services company with 40 employees and growing fast. We have offices in Phoenix, Tucson, Las Vegas, Albuquerque, Denver, Omaha, Kansas City and Dallas. We serve Clients as necessary, so there may be some travel. We always have need for exceptional field service personnel of all levels.  

Currently, we are looking for customer focused and experienced Field Service Techs in the Dallas, TX areas to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.  

Responsibilities include:

 · Maintain a safe and clean work environment

 · Installation, repair, configuration and testing of network & fiber equipment

 · High level customer service and excellent communications skills

 · Technical and interpersonal skills working with Network Operations Centers

 · Conduct site surveys of cabling, power and equipment

 · Perform termination and testing of cabling: Cat-5 Cat-6, Coax 

 · Perform testing of telecom transmission systems: Optical Power, OTDR, RFC

 · Restore services by troubleshooting and replacing failed components.

 · Operate vehicles, equipment and tools in the safest possible manner.

 · Computers skills including configuring network gear and using Microsoft Office.

 · Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity

 · Being on-call on a rotating schedule with other team-mates

 · Must have a basic laptop, smart phone, hotspot and telecom hand tools

 · Operate with Safely and Integrity while delivering excellence to Clients.  

You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all details of the work performed.   

All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..   


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Job Description


~~


~~SEEKING: Entry Level Technical Support for Fire alarm and Security Systems


 


BCI Technologies Inc. is a national alarm company / systems integrator located in Grand Prairie, Texas that specializes in multi-site clients offering BA, FA, CCTV, Access and integrated systems to commercial clients.


 


We are currently seeking quality, career minded Technical Support Person, with experience in computers, networks, and knowledge alarm industry.  BCI is a large established company who values its team members and offers excellent pay and overtime opportunities.  We are looking for team players, who are willing to work towards our mission statement and provide and excellent customer experience.  Medical, Dental, Vision, Life, 401k and Cafeteria Plan available.


 


Responsibilities include (but not limited too): Equipment bench testing and programing: Telephone technical support.  Provide exceptional service to our customers, BCI personnel and to our subcontractors.


Please contact us for more information and know that BCI is a flexible employer who works with every team member as if they were family.


Requirements:


Great Attitude


Career Minded


Looking to Advance


Legible handwriting, good communication skills and commitment to quality


Hardworking, goal oriented and a leader


Professional attitude with emphasis on serving the customer


 


 


 


PLUS ++++ Do you possess these certifications / experience? If YES you should APPLY!!!


NICET Certified


Management / Leadership Experience


Training others to Lead


GREAT troubleshooting skills


PC Skills


IP Camera and Server Experience


 


 


Company Description

BCI Technologies Inc. is a national alarm company / systems integrator located in Grand Prairie, Texas that specializes in multi-site clients.


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Summary:

Individual will support a credit union in the Dallas area with technical issues in a corporate environment. We are seeking a candidate who seeks to grow & learn technology while pursuing an Information Technology Manager career path within the company. Individual should have general desktop knowledge; some server knowledge is a plus. Candidates will work on internal projects and help manage vendors. Individual will be tier 1 and tier 2 support for team members. Candidates should have strengths in customer service and support. Presentation and communication styles should reflect a corporate environment. Candidates should be able to successfully track and deliver on multiple priorities in a fast paced environment while maintaining high levels of positive communication. Travel to other sites in the Dallas area or credit union locations is rare, but may be required. 

The technical skills include knowledge of Windows Operating Systems, Microsoft and Office 0365; some Virtual Desktop Infrastructure is a plus.  

Education/Experience: 

  • 1-2 years of desktop related experience required; some server knowledge preferred or a Bachelor degree in computer science or related field

Skills:


  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills (Required)

  • Basic knowledge of desktop with some server a plus

  • Knowledge of 0365 Tools (Microsoft Teams, SharePoint, OneDrive, Office), operating system software 

Major Job Duties and Responsibilities:


  • Provide technical support to local area team members

  • Exercises moderate independent judgment with technical support and manage one's time

  • Desire to learn and work toward an Information Technology career path 

  • Update knowledge and skills to keep up with rapid advancements in computer technology 

  • Test / verify hardware to ensure that they meet specifications and requirements

  • Monitor functioning of equipment and make necessary modifications to ensure the system operates properly 


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Job Description


Norman International is a premier manufacturer and distributor of window furnishing including shutters, blinds, and shades. We are looking for Hardware Support to work in our expanding facility in Lewisville, TX. We are seeking candidates that are hardworking, bright, and trustworthy to help with the day to day operations. This position is a temp to hire status.


Work Environment:


This job operates in a warehouse/office environment. This role uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.


Responsibilities:



  • Assist Operations Specialist as needed.

  • Ability to troubleshoot common hardware/software issues.

  • Data entry, creating & maintaining spreadsheets.

  • Ability to meet deadlines and adjust to changing priorities.

  • Ability to follow instructions and work autonomously, but also able to recognize possible productivity issues.

  • Attention to detail.

  • Be resourceful and adaptable at gaining new skills and knowledge when faced with new challenges, i.e. strong research skills.

  • Inquire and acquire information for computer diagnosis and determine which level of support is needed when a problem is presented.

  • Work as part of a team; maintain composure and sense of humor in the face of heavy workload and constant interruptions.

  • Able to show respect to other cultures and work in a culturally diverse environment.


REQUIRED SKILLS & QUALIFICATIONS



  • High School Diploma or equivalency required.

  • 0-1 years relevant work experience.

  • Proficiency in Windows 10, Windows Server, Android and Microsoft Office, including Microsoft Word, Excel, Outlook.

  • Must be able to communicate in English both written and verbally.

  • Must be able to understand and follow directions in English both verbally and written.

  • Bilingual in Spanish is a plus.


Job Type: Full-time, Temp to Hire


Schedule: Monday to Friday


Company Description

With over 40 years of excellence in crafting fine window furnishings, Norman International is focused on leading the window covering industry in quality, service, selection, and value. At Norman we are passionate about our products and dedicated to providing our customers, such as The Home Depot, Walmart, and JCPenney, with exceptional customer service.


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Based in beautiful Richardson, TX, we are CalAmp, the pure-play pioneering leader of the Connected Car, Connected Truck and broader Internet of Things (IoT) marketplace. Currently, we are seeking a Technical Support Specialist with at least 2 years of experience. This is an exciting opportunity for those who wish to work for a stable, well-established company that builds transformational technologies within the revolutionary domain of IoT.

We believe that people are our greatest asset and we are committed to being an employer of choice in our industry. CalAmp offers an engaging and diverse work environment that permits our people to take pride in their contributions and share in the companys success. Our employees can expect the space to showcase their talent, sharpen their skills, develop new capabilities, and be a part of a global team that develops revolutionary technologies. We proudly offer the stability and security of a large publicly-traded tech company without the rigidity and red tape.

In particular, we offer:


  • Meaningful work with the potential to disrupt an entire industry


  • Visionary leadership


  • Excellent compensation packages


  • An extensive suite of medical and retirement benefits


  • Personal Time Off


  • Education Assistance Program (Tuition Reimbursement)


  • Access to cutting-edge tools and technologies


  • Innovative, intelligent, collaborative teammates


What youll be doing:


  • Provide troubleshooting to installers for the LoJack/ LoJack Early Warning products.


  • Provide troubleshooting to installers for CalAmp telematics products and mobile applications used by installers. Primary business of new car dealer LoJack installations, LotSmart dealer programs and SureDrive customers.


  • Escalate and monitor all unresolvable issues for resolution.


  • Understand field technology such as the installer invoice application (MIT) and the MIT Web Admin portal to assist technicians in troubleshooting to resolution.


  • Understand and support mobile devices used with all installer applications (Apple primary devices).


  • Knowledgeable and can support troubleshooting mobile device connectivity by understanding Cellular, Wi-Fi and Bluetooth


  • Provide installer and customer support using CalAmps proprietary systems, which include COLT, CTC, PULS, UI and Mobile Applications.


  • In-house technical assistance able to understand and describe basic 12volts wiring functionality and to assist installers in troubleshooting and support.


  • In-house quality assurance knowledge of best practices and able to understand installation expectations and requirements for products and vehicles.


  • Answer dealer and customer interactions on an as needed basis.


  • Support other roles within the Command Center and/or managing specific projects on an as needed basis.


Must Haves


  • Capable of using dual computer monitors simultaneously while accessing several systems at one time.


  • Organized and efficient accessing websites, entering login credentials and providing immediate support to callers. Essential component to an employees success.


  • Outstanding troubleshooting, technical and customer service skills.


  • Adept problem solving, analytical skills and asks questions to help determine a resolution.


  • Proficient with administrative systems including Oracle, NetSuite, Salesforce, Microsoft office applications (Outlook, Excel specifically).


  • Smart Phone knowledge including downloading apps, changing settings and understanding various forms of wireless communications.


  • Ability to organize and communicate information clearly.


  • Excellent communication and interpersonal skills.


  • Must possess high level of written and verbal communication skills to provide support through incoming calls and email.


  • Sense of urgency and ability to prioritize effectively in a fast-paced environment.


  • Advanced Smartphone user


  • Basic knowledge of 12 volt circuits used in automobiles


  • Critical thinker and problem solver


  • High interest in self thought, hands on learning new systems and productsStrong Pluses


  • MECP Certification


  • Alarm, Remote Car Starter and Telematics Installer


  • 1+ Years installing or supporting products that rely on cellular and GPS technology


  • 3+ Years using an iPhone beyond making phone calls and text messagingIf you are a talented Technical Support Specialist with at least 2 years of experience and an interest in the Internet of Things domain, we want to speak with you.


LI-JN1

ID: 2019-2491

External Company URL: http://www.calamp.com/

Street: 1301 W President George Bush Hwy

Telecommute: No


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If words like eager, dedicated, customer focused, technical, fun, ambitious, creative, flexible, reliable, collaborative and passionate describe you, then you have found your next big adventure.

QJumpers, a state of the art, full life-cycle applicant tracking software suite, is looking for an enthusiastic, self-motivated Tech Support Representative to join our team in Plano, Texas.

We are looking for a dedicated, customer centric, problem solver who can multi-task and prioritize responsibilities in a constantly evolving and growing environment. As a Tech Support Representative, you will be providing the quality customer interaction and support that our clients have come to expect. The ideal candidate will have strong customer service and technical skills, a sense of ownership, drive, and a positive attitude. Successful candidates can expect to work with other team members to implement new clients and support QJumpers established clients. You will also work closely with other teams within the organization in both the US and New Zealand headquarters to ensure the smooth delivery of our products and services to our clients.

Your responsibilities include:


  • Providing technical (tier 1 & tier 2) support to end users by phone, email, tickets & client forums in a friendly, professional manner
  • Providing guidance, resolution, and follow-up to customer support issues, including escalations to the team leader if needed
  • Monitoring support tickets and adhere to resolution SLAs to ensure a timely resolution
  • Documenting all client interactions in our support ticketing system
  • Implementation tasks including the understanding of clients' requirements, building the training instance, providing training to ensure Customers success before go-live, monitor live instance after go-live
  • Liaising with various job boards to accommodate integrations on behalf of the client
  • Participating in client status meetings, including Implementation kick-off and closing
  • Accurately record and maintain customer details within CRM
  • Helping to test the system fixes and new functionality when requested
  • Working occasionally outside of office hours to help address any critical issues

Your qualifications and attributes will include:


  • Excellent customer service and communication skills, plus an abundance of patience
  • 2+ years experience in a customer service/helpdesk environment
  • Experience in successfully managing multiple priorities to ensure client satisfaction
  • Experience in SAAS (Software as a Service) in a support position
  • Familiarity with ATS (Applicant Tracking Systems) a plus
  • The desire and ability to grow and improve technical skills
  • Attention to detail, coupled with strong organizational skills
  • The ability to take the initiative, demonstrate a high degree of ownership for responsibilities and drive tasks to completion
  • The ability to think in a process-driven/problem-solving manner
  • Curiosity; to ask why and to seek more information
  • Creativity; the ability to think on your feet'
  • The ability to work in a team environment yet comfortable working independently
  • Strong interpersonal and relationship building skills
  • Excellent communication skills with exceptional phone manner

Additional Information:


  • Full-time
  • Reports to VP Operations
  • Entry to mid-level
  • Working closely with a team remotely in New Zealand

If you are a bright spark and want to jump on board with an innovative, rapidly growing company that will let you grow right along with it then please apply today!

QJumpers values diversity and is committed to equal opportunity for all persons without regard to race, color, creed, religion, marital status, age, national origin or ancestry, political activity or affiliation, physical or mental disability, medical condition including genetic characteristics, marital status, sexual orientation, gender identity, sex or gender.


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Job Description


Overview


Want to work with technology that’s far beyond anything else in the Metroplex? Want to work with customers who appreciate our passion for doing things with IT that no other company does? If so, you just might be a good fit for our team.


At ITS, our goal is to automate the world and thereby empower our customers to make better technology decisions and equip them with the tools and resources to do so. We are looking for tech savvy individuals who are comfortable working with, building and improving our complex automation technology. You’ll work with customers and internal team members to analyze and resolve issues and keep customers working efficiently.


Are you a detail-oriented individual who possesses good technical skills, great problem-solving skills, and equally good judgment? Do you have great people skills and a willingness to collaborate with other team members and our customers?


We’re looking for a quick study with an overachiever’s mentality and the deep desire to build and support the best. The uninspired need not apply. At ITS, we’re changing the way IT is done and we’re looking for great people to help us do it. Maybe that’s you.


Responsibilities


· Liaise with customers and team members to resolve technical issues


· Enter, update and manage tickets while also updating both customer contacts and internal team members throughout the issue lifecycle


· Work with field resources to schedule on-site installations and repairs where appropriate


· Work with senior team members to analyze, design and deploy solutions globally across client systems


· Write detailed internal knowledge base articles for newly discovered issues and update existing articles with new knowledge and/or improvements


Required Technical Skills


· Strong PC literacy


· Some experience with Macs


· Excellent troubleshooting skills


· Basic knowledge of LAN/WAN networks


· Good familiarity with the Microsoft Office Suite


· Be able to remotely troubleshoot issues without being able to work hands-on


Required General Skills


· Be detail-oriented


· Possess strong written and oral communication skills


· Be able to work on multiple issues simultaneously


· Be a self-starter


· Be results-oriented, self-motivated, energetic, professional, reliable and a team player


Preferred Skills


· Office 365 Administration Experience


· ConnectWise Product Familiarity


· Scripting and/or Development Experience


Benefits


· Medical / Dental / Vision Insurance


· 401k with Matching


· Unlimited Paid Time Off


· Free fully stocked kitchen


· Free catered lunches daily


 


Company Description

ITS is a automation-focused Managed Services Provider (MSP). We believe that when you put your customer in the driver's seat by empowering them with smart tools and your vast industry expertise, better IT solutions happen.


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Job Description


 


Title: Sr. Technical Support Engineer


Location: Dallas Facility


Company: Tellabs Broadband LLC.


Travel: 20-30%


 


Position is responsible for providing post sales technical support and service for customer calls and ticket that are escalated. Troubleshooting techniques will be used to address customer problems and product knowledge to answer customer inquiries.  This position will provide support for Tellabs Optical LAN which cuts across various high availability network solutions such as, but not limited to, GPON, wireless, Metro-Ethernet, DSLAM DSL, VOIP, Core and Campus network architecture.

Essential Job Responsibilities


·         Responsible for handling complex and high -risk problems that escalate to various levels of customer and company management.


·          Solves a wide range of technical support issues reported by customers through the 1-800 product support line, direct calls, on-line         case management, and e-mail requests with specific focus on major and critical severity customer problems and issues.


·         Manage, configure & troubleshoot GPON networks based on customer incidents while devoting significant time to detailed analysis of complex site issues and reproduction of these issues/problems in the Technical Support lab.


·         Leads restoration of critical outages, serving as an incident manager as needed, and travels to the customer sites as necessary to direct resolution and restoration efforts. 


·         Leads root cause analysis of systemic field problems and leads effective communication with key customer Operations personnel.


·         Utilizes analysis results and develops action plans that drive continual process improvement and prevention of future product issues. 


·         Ability to demonstrate leadership on cross-functional teams organized to enhance/improve product maintainability. 


·         Plays a leading role in sharing technical knowledge with other teammates via training and mentoring sessions as well as being a key contributor to internal and external knowledge base systems.


·         Acts as the technical single point of contact for key accounts and is generally responsible for strengthening customer relations and developing new business prospects.


·         Ability to organize the department’s training, and mentors other TAC engineers in good troubleshooting techniques and in bringing technical problems to a successful close.


·         Has broad knowledge of telecommunications networks with ability to play a lead role in isolating troubles within complex customer networks.  This support activity is under heavy time constraints and pressure to avoid customers’ outages and minimize downtime. 


·         Key resource for having ability to guide the department in responding quickly, determining problems and appropriate action, and to taking ownership of a customer’s problems until final resolution.


·         Log and track customer information in the Case Tracking System, supplying accurate and thorough documentation of customer problems and support activity.


·         Resolve problems as quickly as possible to minimize customer down time, following escalation procedures when beyond expertise or responsibility.


·         Work with 3rd party vendors as needed to help gather information needed to resolve defects.


·         Participation in document reviews including Test Plans, MOPs, Architecture, and Requirement documents.


·         Participate in rotational “on-call” schedule.


·         Travel to site as necessary to resolve customer problems, or for general service delivery.


·         Perform interoperability testing.


·         Upgrade and support customer trials.


·         Author method of procedure documentation.


Minimum Qualifications:



  • Bachelor’s in Computer Science or similar field and or equivalent technical training and or experience

  • Minimum of (4) four years product support/IT support experience, but preferred candidate will possess 8 or more years 

  • Excellent Customer Service Skills

  • Verbal and Written Communication Skills, including presentation skills

  • Proficient in Hardware/Software Diagnostics

  • Good troubleshooting/problem solving skills

  • Experience authoring application notes/how to documents and/or white papers

  • Understanding of OSI Model Layers (Emphasis on layer 1-4)


Preferred Experience and Knowledge:



  • Wireshark/TCP-Dump

  • Strong knowledge of UNIX / LINUX commands

  • Layer 2 switching & IP Networks (CCNA certified)

  • Cisco Switching/Routing/Call Manager

  • LACP

  • IGMP

  • IPv6

  • 802.1x Server Implementations such as ClearPass and Windows 2008 or 2012 Server RADIUS

  • Fluent in speaking Spanish and French


Only fully complete submissions will be reviewed for consideration.


No relocation provided.


Will consider sponsorship.


Tellabs participates in E-Verify and is an Equal Opportunity Employer.


Qualified candidates should apply on our company website at https://www.tellabs.com/careers/


Tellabs encourages qualified minorities, women, individuals with disabilities, veterans, and any other legally protected status to apply.  The company complies with all applicable federal, state and local laws and regulations throughout the hiring process.


Company Description

Tellabs is leading network innovations with access technologies built to exceed today’s demands while delivering modern high-performance solutions for the future. Fast and secure access has never been in more demand for enterprise and government connectivity. Tellabs’ sole focus is to deliver simple, secure, scalable, stable access to optimize network performance. Tellabs has delivered carrier-class access solutions to service providers for more than two decades. We are now expanding that leadership by defining the future of enterprise networking that connects the campus, buildings and inspires people.
Mission: - Be the recognized leader in connecting people through network solutions
- Work as one team
- Deliver unparalleled customer service
- Build lasting customer relationships
- Passionate pursuit of operational excellence
- Maintain financial performance required for future growth
- Leverage our recognized leadership to drive values


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Technical Support Manager (Merchant Services Call Center)

Addison, Texas

Job Description:

Line of Business Role Description

The Technical Support Manager is responsible for managing a team of client facing technical support professionals. This position is responsible for supervising, motivating and representing the technical support team along with managing the day to day duties of each team member ensuring that each customer interaction is exceeding customer and company expectations


  • Provide in-depth technical support, for new and existing clients in all business lines.


  • Become a technical expert in the services products and solutions offered by Bank or America and our 3rd party software and technical partners. Must also be knowledgeable about outside 3rd party services solutions and integrations.


  • Build/cultivate a team with clear roles and common goals.


  • Evaluate the day to day practices of the direct reports. Provide feedback, coaching and development of skill sets to ensure


  • Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.


  • Manage technical delivery and coordinate activities with Escalation management on customer escalations as assigned.


  • Help team to prioritize open issues, define and track bugs clearly for Engineering.


  • Drive and continually improve productivity and quality improvements within the team.


  • Ensure highest level of customer satisfaction through professionalism and swift resolution of incidents.


  • Funnels data driven data on feature enhancement requests and key support data to Product Management and helps clarify/prioritize as needed.


  • Convert data and customer feedback into process improvements that systemically help improve the organization - and provide more accurate data.


  • Responsible for developing corrective improvement plans based on customer arrival patterns and ensuring all service levels are met or exceeded


  • Drive the discussion and decisions of technical topics related to the team, as well as communicate incidents to key stakeholders.


  • Develop and maintain technical and procedural documentation including KPIs, workflows, and diagrams.


  • Engaging with IT teams & Product partners to ensure new technologies and solutions are properly identified, managed, and documented.


  • Build service artifacts, oversee tasks and projects, and ensuring adherence to timelines.


  • Identify and lead efforts to implement improvements and automations for routine and repetitive tasks.


  • Refine and maintain employee hardware standards.


  • Participate in the planning and implementation of new projects, products, programs, and plans to achieve short and long term business objectives; assist in the coordination of the design and execution of various projects for the promotion and maintenance of the business


Required Skills


  • 3-5 years experience in technical operations roles


  • 3-5 year experience in managing functions that support call center activity such as workforce management, analytics, reporting, and process improvement


  • Demonstrated leadership skills in a team based environment and the ability to motivate and empower employees.


  • Experience in remote management of staff across multiple locations


  • Excellent interpersonal, written, and oral communication skills.


  • Ability to travel approximately 15% to multiple locations.


  • Ability to solve complex problems through root cause analysis, management by fact and collaboration across a wide population.


  • Ability to make swift and sound decisions that demonstrate both strategic and tactical analytical and leadership skills.


  • Ability to as act as a trusted advisor at all organizational levels, including ability to develop and deliver substantive presentations to executive leadership.


  • Analytical skills, understanding of basic statistics and continuous improvement methodologies.


  • Ability to express ideas in a clear and concise manner


  • Strong consensus building ability with effective conflict resolution and negotiation skills


  • Ability to take initiative and effect change


  • Microsoft Office Suite products, including but not limited to Visio, Excel, SharePoint and Project


  • Familiarity with relevant call center technology and applications, including but not limited to including Nice, IEX, Aspect, etc


Desired Skills

5+ years experience inCredit Card/Merchant Services industry experience

Bachelor's Degree

Shift:

1st shift (United States of America)

Hours Per Week:

40

Full time

JR-20005210

Manages People: Yes

Travel: Yes, 15% of the time

Talent Acquisition Contact:

Referral Bonus:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

To view the "EEO is the Law" Supplement, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .


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Job Description


 


RamQuest Software, a leading Software Company, based in Plano, TX - delivers the most comprehensive and intuitive title and settlement production software solutions available in the industry. We have a new opportunity to join our Technical Team.


We are seeking a professional, self-motivated Technical Support Analyst, who through training and development, will become an expert on the RamQuest Product Suite. This position is responsible for troubleshooting software issues with our proprietary products. Working in a team environment, the Technical Support Analyst resolves inquires, by phone, email and chat.


Why join RQ: We offer great benefits, medical, dental, vision, 401k matching opportunities, educational assistance and title insurance reimbursement. We work hard and have lots of fun - through, monthly celebrations, giveaways, employee recognition, annual parties and wellness programs. We like to promote from within and we're committed to career mobility!  Are you a tech enthusiast? Check out our opening!


Essential Functions:



  • Provide professional phone and email support to RamQuest clients for all modules

  • Responsible for assessing the Customer's business need or problem, using on-line tools and analytical thinking to diagnose and resolve the issue or business need

  • Responsible for accurately logging the call information into the RamQuest call tracking system

  • Responsible for retaining ownership of calls and following up with Customers frequently with current updates until a resolution is reached

  • Research open issues thoroughly and quickly move those issues toward an accurate resolution

  • Expected to develop a thorough working knowledge of each RamQuest application as well the platforms and operating systems utilized

  • Will be required to learn how to use various software utilities as well as develop some knowledge of our programming languages

  • Some interaction with Quality Assurance for testing program changes, new releases, or user documentation

  • Required to participate in on-call rotation, which includes nights, weekends and holidays

  • Any other duties as deemed necessary to provide quality service to the RamQuest client base


Qualifications:



  • 2 years of experience in a technical support position troubleshooting and resolving software issues – MS Office, MS 365 and other applications

  • HS diploma required; some college preferred.

  • Strong computer skills: Programming background, knowledge of Windows Administration, SQL Administration and Networking Administration a plus

  • Proficient in Microsoft Office Suite and Outlook

  • Able to prioritize Customer issues and escalate or solve with urgency

  • Excellent written, proofreading, and verbal communication skills


Company Description

RamQuest is a leading Software Company in Texas. We deliver the most comprehensive title and settlement production software solutions available in the industry today by offering intuitive technology, a phenomenal customer experience and a team of industry professionals and technology enthusiasts. We are One Team working together to build something great.


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Job Description


This non-exempt working supervisor position provides supervision of the day to day work flow of the Technical Support Specialists in all offices along with providing direct telephone, desk-side hardware, software, smartphone and basic network support to attorneys and staff.


Essential Duties


1. Supervise and participate in the day to day activities of the Technical Support Specialists in all offices.


2. Provide direct telephone, desk-side hardware, software, smartphone and basic network support to attorneys and staff.


3. Development and coordination of work schedules for Technical Support Specialist personnel.


4. Coordinate and disseminate desktop, applications and other systems support information and procedures the Technical Support Specialist personnel.


5. Assist with evaluating Technical Support Specialists staff and team work performance. Assist with providing periodic employee performance evaluations pursuant to Firm policies and procedures.


6. Develop, enhance and communicate procedures regarding how problems are identified, received, documented, distributed, and corrected. Ensure maximum issue resolution in minimum time.


7. Implement and ensure enforcement of Firm-wide policies, standards and methodologies to deliver efficient, cost-effective and reliable IT support services.


8. Identify and schedule appropriate training programs for Technical Support Specialist staff.


9. Supervise the activities of third party technical support services in offices without local technical support staff.


Other Duties


1. Oversee the support of desktop, laptop, printers and other end user hardware throughout their lifecycle, from installation to end-of-life disposal.


2. Assist in the evaluation of new products or services and suggest changes to existing products or services to better aide the end user.


3. Perform other related duties as needed or assigned.


Reporting Relationship


The Technical Support Supervisor reports to the Director of Information Services.


Subordinate Staff


Technical Support Specialists


Qualifications


Knowledge/Experience: Five years of technology support experience with two years of supervisory experience or equivalent desired. Familiarity with various support, delivery and enforcement methodologies and technologies required.


Education: Bachelor’s degree preferred.


Physical Demands


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The employee must frequently lift and/or move 10-100 lbs.


Working conditions


Office Environment. Overtime and occasional travel required.


Company Description

Haynes and Boone, LLP is one of the American Lawyer top 100 law firms, with more than 575 lawyers in 17 offices and 40 major legal practices. We are among the largest firms based in the United States. Our growth has been driven by our client service strengths, especially our problem-solving acumen and our ability to collaborate with clients.

It is our mission to be a preeminent law firm that serves clients globally on sophisticated legal matters while maintaining a special culture founded on teamwork, a healthy work environment, and a strong work ethic. While every law firm believes culture is an important component of success, our culture is truly unique. Our culture is defined by our collaborative work environment and by putting the interests of our clients first. It focuses on teamwork, an environment of mutual respect, and a long-term view that supports investing in the future and the success of Haynes and Boone as an outstanding professional service institution.


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The Technical Support Engineer position within the Support organization is primarily responsible for working with Corptax customers to help with inquiries related to the server and workstation installation and maintenance of Corptax products. ?The Technical Support Engineer develops a high level knowledge of the Corptax products and couples that with technical knowledge of Microsoft enterprise systems and related information technologies to validate customer installations and triage customer questions.?


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The Technical Support Engineer primary role is to respond to all customer inquiries regardless of the inbound support channel: online case, phone, email, chat, etc. for questions of a technical nature. ?This role will occasionally require overtime, including weekends based on customer filing trends/needs. A rotating on-call will be required. Travel is not typically required for this position.


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Position Responsibilities


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Provide technical support (all channels) for all Corptax customers and other internal Corptax teams using the then-current tools available to the Support organization.


Document all customer inquiries in the Corptax case tracking system.


Provide appropriate solutions to all customer inquiries.


Create new solutions where necessary and recommend changes to existing solutions.


Review knowledge base solutions to ensure overall quality of our knowledge base and online support capabilities. ?


Develop and sustain technical knowledge of Microsoft enterprise systems and related information technologies.


Develop proficiency in all Corptax products from a technical perspective.


Perform release testing of customer scenarios prior to a new Corptax product release.


Assist on various projects as assigned.


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Position Qualifications and Requirements


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Relevant software support experience, ideally in Microsoft systems such as Windows Server, IIS, SQL Server, and SharePoint.


Bachelor?s degree in a technology field is preferred or relevant experience.


Microsoft certifications preferred.?


High standards of customer service, support, honesty, and integrity.


Ability to quickly learn Corptax technologies.


Ability to accurately and completely document case information into the Corptax case tracking software.


Ability to take initiative in identifying, addressing and resolving day to day issues and challenges.


Strong, positive attitude and work ethic desired.


Strong team focus with the discipline to work independently.


Excellent written and verbal communication skills.


Ability to easily move between multiple activities (multi-tasking) while driving all activities to successful completion.


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Key words/phrases:


Enterprise Technical Support, Windows Server 2012, Windows Server 2012R2, Windows 7, Windows 8, IIS, SharePoint, SQL, ADFS, Active Directory, SAML, TCP/IP


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Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These arent easy goals to accomplish but were not here for easy. Were here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and were looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. Youre a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. Youll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure which means youll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact


  • Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web


  • Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner


  • Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues


  • Work to reproduce customer issues and qualify critical issues


  • Publish Technical Support Bulletins and other user documentation in the Knowledge Base


  • Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing


  • Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc.


  • Provide on-call support 24x7 on an as needed basis


  • Travel may be required to customer sites in the event of a critical situation to expedite resolution


Your Experience


  • BS/MS or equivalent experience


  • 5+ plus years of related experience


  • Required experience with TCP IP


  • Ability to independently to debug broad, complex, and unparalleled networks with mixed media and protocols required


  • In-depth experience in routing and switching (OSPF, BGP, VLAN, STP)


  • Experience with security (IPSEC, SSL-VPN, NAT, GRE)


  • Prior experience in similar vendor Technical Support Centers


  • Experience with Authentication Protocols a plus (Radius / TACACS)


  • Excellent written and verbal communication skills


  • Experience with Cisco, Checkpoint, Juniper (NetScreen), Fortinet products a plus


The Team

Our technical support team is essential to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesnt stop once they sign it just evolves. Our technical team provides the behind-the-scenes support to meet our customers needs. As threats and technology evolve, we stay in step to accomplish our mission. Youll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised in fact, youll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Were a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means were good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.

Our Commitment

Were trailblazers that dream big, take risks, and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks at https://www.facebook.com/LifeatPaloAltoNetworks/ page and our diversity at https://www.paloaltonetworks.com/company/about-us/inclusion-diversity website.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

EOE Protected Veterans/Disability.


See full job description

The Technical Support Engineer position within the Support organization is primarily responsible for working with Corptax customers to help with inquiries related to the server and workstation installation and maintenance of Corptax products.  The Technical Support Engineer develops a high level knowledge of the Corptax products and couples that with technical knowledge of Microsoft enterprise systems and related information technologies to validate customer installations and triage customer questions. 


 


The Technical Support Engineer primary role is to respond to all customer inquiries regardless of the inbound support channel: online case, phone, email, chat, etc. for questions of a technical nature.  This role will occasionally require overtime, including weekends based on customer filing trends/needs. A rotating on-call will be required. Travel is not typically required for this position.


 


Position Responsibilities


 


Provide technical support (all channels) for all Corptax customers and other internal Corptax teams using the then-current tools available to the Support organization.


Document all customer inquiries in the Corptax case tracking system.


Provide appropriate solutions to all customer inquiries.


Create new solutions where necessary and recommend changes to existing solutions.


Review knowledge base solutions to ensure overall quality of our knowledge base and online support capabilities.  


Develop and sustain technical knowledge of Microsoft enterprise systems and related information technologies.


Develop proficiency in all Corptax products from a technical perspective.


Perform release testing of customer scenarios prior to a new Corptax product release.


Assist on various projects as assigned.


 


Position Qualifications and Requirements


 


Relevant software support experience, ideally in Microsoft systems such as Windows Server, IIS, SQL Server, and SharePoint.


Bachelor’s degree in a technology field is preferred or relevant experience.


Microsoft certifications preferred. 


High standards of customer service, support, honesty, and integrity.


Ability to quickly learn Corptax technologies.


Ability to accurately and completely document case information into the Corptax case tracking software.


Ability to take initiative in identifying, addressing and resolving day to day issues and challenges.


Strong, positive attitude and work ethic desired.


Strong team focus with the discipline to work independently.


Excellent written and verbal communication skills.


Ability to easily move between multiple activities (multi-tasking) while driving all activities to successful completion.


 


Key words/phrases:


Enterprise Technical Support, Windows Server 2012, Windows Server 2012R2, Windows 7, Windows 8, IIS, SharePoint, SQL, ADFS, Active Directory, SAML, TCP/IP


See full job description
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