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 Come work with a well-established technical services company with 45+ employees and growing fast.  We serve Clients as necessary in all parts of the Western United States so there may be some travel. We always have need for exceptional field service personnel of all levels.   Currently, we are looking for customer focused and experienced Field Service Techs to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.   Responsibilities include: · Maintain a safe and clean work environment · Installation, repair, configuration and testing of network & fiber equipment · High level customer service and excellent communication skills · Technical and interpersonal skills working with Network Operations Centers · Conduct site surveys of cabling, power and equipment · Perform termination and testing of cabling: Cat-5 Cat-6, Coax · Perform testing of telecom transmission systems: Optical Power meters, OTDR, RFC · Restore services by troubleshooting and replacing failed components. · Operate vehicles, equipment and tools in the safest possible manner. · Computers skills including configuring network gear and using Microsoft Office. · Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity · Being on-call on a rotating schedule with other team-mates · Must have a basic laptop, smart phone, hotspot and telecom hand tools · You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow listed instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all the details of the work performed.    All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..      

 

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Purpose of Position The Facilities & Operations Director will be the primary person responsible for the operations of EBMC facilities, including IT management. This position will also serve as backup event manager and liaison with EBMC Practice Groups.

Primary Duties and Responsibilities:


  • Repair and maintain facilities:


    • Repair and replace broken items as needed

    • Annual cleaning of meditation mats and cushions and carpet cleaning

    • Oversee volunteer temple keepers (laundry and facilities)

    • Clean and organize storage area

    • Coordinate delivery and storage of donations 

    • Oversee weekly contract cleaning service – supplies, payment, scheduling

    • Conduct weekly safety walk-throughs

    • Provide emergency protocol training to Sangha leaders

    • Charge and update donation iPads as needed

    • Troubleshoot issues with printers, computers, and other equipment

    • Bring e-recycling materials to disposal center as needed



  • Liaison to Property Management


    • Large repairs

    • Space access

    • Lease discussions



  • Oversee facility improvements and equipment upgrades

  • Manage alarm systems


    • First point of contact for alarm issues

    • Monitor alarm activity through app

    • Work with Sangha members to troubleshoot problems as they arise

    • Oversee distribution of alarm codes.   



  • Manage Fragrance Free Shop


    • Maintain fragrance free inventory including ordering and preparation of products



  • IT systems management 


    • Google Suites, website (WordPress), Dropbox, Zoom

    • Manage domain email addresses

    • Set up and manage email groups

    • Work with website volunteer and Palante Tech Coop to troubleshooet and update site as needed

    • Coordinate with email listserve volunteers



  • Inventory management


    • Monitor and order inventory as needed including office supplies, cleaning supplies, utensils, program materials, etc

    • Receive inventory at home address and delivery to EBMC

    • Prepare and pick up print orders



  • Event management


    • Manage classes and assist teachers as needed in coordination with Event Director

    • Includes supervising event volunteers, opening and closing the center, and processing donations after classes. 



  • Liaison with practice groups


    • Rotate amongst weekly practice groups to communicate, train, and assist practice group coordinators with EBMC operations and facilities tasks.  Overall Qualifications



  • Familiarity and experience with the East Bay Meditation Center, through participation in practice groups and/or attendance at EBMC retreats or classes

  • History of meditation practice and familiarity with the Dharma, especially as it applies to generosity, including the generosity of service

  • Multicultural awareness, sensitivity, and competence in working and communicating effectively with people across lines of cultural difference and ability

  • Effective verbal and written communications skills and ability to work with people

  • Considerable experience and ease with technology

  • Highly organized, detail oriented, and efficient

  • Ability to prioritize tasks in a flexible manner according to changing conditions

  • Ability to complete work according to fixed deadlines

  • Able to work independently and as a part of a shared leadership team

  • Comfortable with giving and receiving feedback

  • Comfortable with responding quickly and flexibly to changing conditions and situations

  • CPR and First Aid training completion (can be supported by EBMC funding)

  • Spanish fluency preferred, but not required

Working conditions:


  • EBMC Facilties and Operations Director Coordinator will work in a Buddhist center environment

  • Will be required to work some evenings and weekends; must have at least 15 weekday, 9am-5pm, hours available, including for on-site staff meetings every other Monday afternoon

  • Must be available to work onsite at EBMC when needed 

  • Must be able to physically lift 25 – 30 lbs and set up event space as needed for programs

  • Position is salaried at 20 hours per week but hours are averaged and may require additional hours or less hours at various times. 

  • Compensation: $30 per hour

  • Benefits: This position accrues sick and vacation hours. EBMC offers health insurance coverage and 8 paid holidays per year.

Application Deadline: The position is open until filled. The first review will be around December 15, 2019. Please send your resume and cover letter to the contact person listed below. 

EBMC Contact Person(s) and Contact Information: Candi Martinez-Carthen, Event Directorcandi@eastbaymeditation.org

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 Come work with a well-established technical services company with 45+ employees and growing fast.  We serve Clients as necessary in all parts of the Western United States so there may be some travel. We always have need for exceptional field service personnel of all levels.   Currently, we are looking for customer focused and experienced Field Service Techs to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.   Responsibilities include: · Maintain a safe and clean work environment · Installation, repair, configuration and testing of network & fiber equipment · High level customer service and excellent communication skills · Technical and interpersonal skills working with Network Operations Centers · Conduct site surveys of cabling, power and equipment · Perform termination and testing of cabling: Cat-5 Cat-6, Coax · Perform testing of telecom transmission systems: Optical Power meters, OTDR, RFC · Restore services by troubleshooting and replacing failed components. · Operate vehicles, equipment and tools in the safest possible manner. · Computers skills including configuring network gear and using Microsoft Office. · Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity · Being on-call on a rotating schedule with other team-mates · Must have a basic laptop, smart phone, hotspot and telecom hand tools · You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow listed instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all the details of the work performed.    All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..      

 

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 Come work with a well-established technical services company with 35+ employees and growing fast.  We serve Clients as necessary in all parts of the Western United States  so there may be some travel. We always have need for exceptional field service personnel of all levels.   Currently, we are looking for customer focused and experienced Field Service Techs to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.  

 Responsibilities include: 

·Maintain a safe and clean work environment 

· Installation, repair, configuration and testing of network & fiber equipment 

· High level customer service and excellent communication skills 

· Technical and interpersonal skills working with Network Operations Centers 

· Conduct site surveys of cabling, power and equipment 

· Perform termination and testing of cabling: Cat-5 Cat-6, Coax · Perform testing of telecom transmission systems: Optical Power meters, OTDR, RFC 

· Restore services by troubleshooting and replacing failed components. 

· Operate vehicles, equipment and tools in the safest possible manner. 

· Computers skills including configuring network gear and using Microsoft Office. 

· Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity 

· Being on-call on a rotating schedule with other team-mates 

· Must have a basic laptop, smart phone, hotspot and telecom hand tools 

You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow listed instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all the details of the work performed.   

 All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..      

 

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 Come work with a well-established technical services company with 45+ employees and growing fast.  We serve Clients as necessary in all parts of the Western United States so there may be some travel. We always have need for exceptional field service personnel of all levels.   Currently, we are looking for customer focused and experienced Field Service Techs to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.   Responsibilities include: · Maintain a safe and clean work environment · Installation, repair, configuration and testing of network & fiber equipment · High level customer service and excellent communication skills · Technical and interpersonal skills working with Network Operations Centers · Conduct site surveys of cabling, power and equipment · Perform termination and testing of cabling: Cat-5 Cat-6, Coax · Perform testing of telecom transmission systems: Optical Power meters, OTDR, RFC · Restore services by troubleshooting and replacing failed components. · Operate vehicles, equipment and tools in the safest possible manner. · Computers skills including configuring network gear and using Microsoft Office. · Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity · Being on-call on a rotating schedule with other team-mates · Must have a basic laptop, smart phone, hotspot and telecom hand tools · You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow listed instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all the details of the work performed.    All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..      

 

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PART TIME SUPPORT STAFF - WEEKENDS & HOLIDAYS

Swing shift hours: 2 PM to 11 PM

REPORTS TO: Interim Housing Manager

STATEMENT OF PURPOSE:

The primary purpose of the Weekend Support Staff is to assist families in achieving safe housing and access medical, educational, social, prevocational, rehabilitative, employment or other needed community services for eligible clients and families who have become homeless. In addition, the Senior Housing Navigator is to oversee Housing Navigation team and provide individual/group supervision Targeted population includes children (Birth to age 18) and their families who are at risk of becoming homeless or are currently homeless utilizing a Housing First, Harm Reduction, Trauma Informed and Low-Barrier approach.

QUALIFICATIONS:

Minimum of 2 years of work experience related to providing Housing Navigation or rehabilitative services in a mental health setting.

Valid California driver’s license and valid auto insurance.

Bilingual in English/Spanish, a huge plus,

ESSENTIAL DUTIES:

Conducts comprehensive needs assessments with families and assists them in obtaining needed resources such as health insurance, housing, and low-cost child care through referral and linkage.

Completes and submits progress notes in a 24-hour timeframe utilizing the agency’s electronic health record system (HMIS).

Provides guidance and assistance to parents/caretakers on managing child’s behaviors successfully.

Provides guidance and assistance to parents/caretakers on managing familial stressors effectively and successfully.

Assists family with identifying internal and external resources to assist with multiple stressors as it relates to homelessness, domestic violence, substance abuse issues, etc.

Develops and provide client rehabilitation services which assist in improving, maintaining, or restoring daily functioning at home, school, and community in accordance with treatment goals and in collaboration with treatment team (i.e., therapist, psychiatrist).

Provides interagency and intra-agency consultation, communication, coordination and referrals.

Identifies and communicates to therapist obstacles preventing families from connecting with program and/or referral services.

Employment services (resume writing, job searching tips, etc.)

Attends community meetings as requested by Housing Manager to present on housing services, referral process and eligibility criteria.

Represents the agency at community resource fairs.

Follows up with families to ensure successful placement and housing permanency for six months.

Provides services in the community including home and school settings.

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Are you a skilled IT professional who believes in lending your skills to end hunger? If so, consider being a Desktop Support Technician for the San Francisco Marin Food Bank.

The SF Marin Food Bank is comprised of a dedicated team of approximately 150 staff working collaboratively to provide close to 50 million pounds of food to over 210,000 people in the Bay Area – a region where 1 in 4 people are at risk of hunger. We are currently looking for a Desktop Support Technician to provide technical support to our staff . See job description below and apply today if you would like to join us in our mission to end hunger.

PURPOSE OF POSITION: The Food Bank utilizes technology and enterprise systems as an integral part of our work to deliver on our mission. The Information Systems (IS) department plays an important role in maintaining, supporting and developing systems for our staff. The Desktop Support Technician provides frontline support to our staff, enabling them to be more effective with our systems. The technician will provide effective technical support with clear communication and exceptional customer service. Supporting our staff and systems is done in coordination and collaboration with other IS team members. The ideal candidate will have a combination of technical skills and customer service focus.

DUTIES AND RESPONSIBILITIES:

User support


  • Provide first level desktop support for 150 employees, onsite in SF and remotely for Marin.

  • Provide a high level of customer service in supporting staff and resolving their issues.

  • On-site support in our Marin office at least twice per month.

  • Work with Sr. Systems Analyst on overlapping issues impacting network, servers and desktops.

  • Assist IS staff with software systems support, upgrades, deployments and migrations.

  • Monitor and resolve help desk tickets in a timely manner. Communicate status and log actions.

  • New user orientation for desktop computers, phones, system resources and IS policies.

Hardware and software support


  • Desktop PC support, including cloning, configuration, installation, troubleshoot, and repair.

  • Support and maintain peripheral equipment, including monitors, printers, scanners, etc.

  • Assist with supporting a small installation of Mac desktops.

  • Installation and support of Office Suite software, anti-virus/malware and enterprise software.

  • Consult with and escalate issues to higher level staff when necessary.

  • Maintain supplies and coordinate purchase of IS consumables and computer components.

  • Configuration and support of VoIP desk phones, conference phones and voicemail system.

  • Develop how-to document to maintain IS standards and promote end-user knowledge.

  • Assist with issues related to user rights management, data integrity, system security, business continuity and disaster recovery.

System and Account Management


  • Management of network users account in Active Directory, including new users, changes, updates, departures, and archiving.

  • User account and data management in additional systems including file servers, email, Office365, VoIP phones, voicemail, etc.

  • Maintain an inventory of desktop hardware and system configuration information.

Other


  • Assist IS team members as needed in various systems and tasks outside above role.

  • Provide coverage support for other team duties in supporting organizational needs given a small and agile IS department.

  • Perform other duties as assigned.

QUALIFICATIONS:

Required


  • Two or more years of Information Systems work experience in helpdesk, desktop support or related.

  • Excellent communication and customer service skills.

  • Ability to communicate technical concepts to non-technical staff.

  • Strong problem-solving abilities combined with a positive attitude and desire to help others.

  • Comprehensive knowledge of desktop operating systems (Win7 and Win10).

  • Highly proficient with MS Office Suite, especially Outlook, Word and Excel.

  • Proficient with desktop resource and support tools, including Active Directory, Office365, file and print services, system cloning, remote management and remote support tools.

  • Basic knowledge of networking technologies, including TCP/IP, WiFi, VPN, CAT5e, etc.

  • Experience using help desk systems to track and manage service requests.

  • Strong interpersonal, oral and written communication skills.

  • Ability to lift and move computer equipment and peripherals up to 30 lbs.

Preferred


  • Working knowledge and basic administration of phone and voicemail systems, ideally Cisco VoIP.

  • Experience working with virtual desktop machines and thin clients.

  • Basic knowledge of programing or scripting languages.

Education


  • Combination of education and relevant experience sufficient to perform essential duties.

  • A+ PC Technician, Network+, and/or Microsoft certifications are a plus.

Other


  • Ability to work and interact well with individuals (staff, volunteers and participants) from a variety of socioeconomic backgrounds in a culturally diverse environment.

  • Interest in food issues, mission driven work and solving hunger.

  • You thrive in an environment that values and rewards collaboration, leadership, excellence, accountability, and mutual respect.

SALARY: Competitive pay based on qualifications and experience

BENEFITS: Medical, dental, life, long-term disability, and 403(b) retirement plan with employer base and matching contribution. Generous holidays, vacation, and sick time.

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We are looking for a support professional to help in a school setting with a 4-year-old. The hours are from 9 AM to 12 PM. You will be working in a warm supportive elementary school along with a behavioral team with Kahlon Family Services, LLC.

What is the purpose of a support professional/ social coach?

A 'support professional/ social coach ' is a Behavior Specialist who is directly responsible for being the personal assistant to one child in a classroom, while interacting with and assisting the rest of the children as much as possible. The support professional's purpose is to bridge the gap between a "special needs" child's dependence and independence. Independence is always the goal. (Think: Do with, not for.)

What does a support professional do?

Every Social Coach situation is different. This little boy needs help making friends and facilitate a social interactions with his peers. The Social Coaches role is to meet the needs of the child, in a way that doesn't embarrass the child in any way. Great sensitivity is needed to protect the child from drawing any more attention to him/herself.

**Requirements**

2 years of experience working with children with behavioral issues.

Great communication skills

Ability to multi-task while tracking data

Able to train others and works well with others

Facilitate in social skills groups

Candidates MUST have a Bachelors Degree in Psychology, Education and/or Related Field.

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Come work with a well-established technical services company with 30 employees and growing fast. We have offices in Phoenix, Tucson, Las Vegas, Albuquerque, Denver, Omaha, Kansas City and Dallas. We serve Clients as necessary, so there may be some travel. We always have need for exceptional field service personnel of all levels.  

Currently, we are looking for customer focused and experienced Field Service Techs in the Dallas and Denver areas to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.  

Responsibilities include:

 · Maintain a safe and clean work environment

 · Installation, repair, configuration and testing of network & fiber equipment

 · High level customer service and excellent communications skills

 · Technical and interpersonal skills working with Network Operations Centers

 · Conduct site surveys of cabling, power and equipment

 · Perform termination and testing of cabling: Cat-5 Cat-6, Coax 

 · Perform testing of telecom transmission systems: Optical Power, OTDR, RFC

 · Restore services by troubleshooting and replacing failed components.

 · Operate vehicles, equipment and tools in the safest possible manner.

 · Computers skills including configuring network gear and using Microsoft Office.

 · Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity

 · Being on-call on a rotating schedule with other team-mates

 · Must have a basic laptop, smart phone, hotspot and telecom hand tools

 · Operate with Safely and Integrity while delivering excellence to Clients.  

You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all details of the work performed.   

All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..     

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About Twindom

Twindom supplies 3D scanners and 3D printing services to the 3D photography market.  Beyond 3D printing, we believe everyone in the world will one day have a 3D model of themselves as part of their digital identity for applications in online shopping, (virtual fitting), virtual reality (be yourself), gaming (play as yourself), health and fitness (monitor your body image) and many more. We are focused on building tools and services that empower all of these applications. 

Company Facts

-Founded in 2012

-Profitable 

We are looking for like-minded individuals who…

Seek to be World Class – Our career goals involve becoming amongst the best in the world at what we do; we are fully aware that to become the best it takes an immense amount of time and effort which we take as an invitation instead as of a hurdle. 

Get things done – We take great personal pride in facing off against challenges and time pressures and knocking through them out of sheer force of will. 

Love to learn – We love to take on new roles outside of our realm of comfort for the sake of learning. 

Thirst to build products customers love – We build products that put smiles on people’s faces. Upset customers upset us deeply. 

Believe you have to act differently to stand out – Only that which is different is ever noticed. 

Remote Customer Service Representative

Responsibilities


  • Answer questions related to the status of end-customer 3D print orders in our ticketing system (Freshdesk)

  • Call customers to walk them through placing an order via our website, when needed

  • Call customers to explain delayed orders, when needed

  • Coordinate with operations teams for placing re-work and re-print orders and updating statuses via Slack and e-mail

  • Help to create and update "canned responses" (templates) in our ticketing system (Freshdesk)

It might be a match if you have:


  • 1-3 years of experience supporting a technology product

  • Experience writing professional responses to support tickets

  • Experience with Freshdesk, our support ticketing system

  • A flexible schedule

  • Excellent written and verbal communication skills

  • The ability to triage competing priorities

  • Feed off of measuring your KPI’s and crushing your goals

Bonus if you have:


  • Startup experience

  • Worked with a technical hardware product

  • Knowledge of 3D printing and 3D scanning

As an important note, this is a pay-per-solution position, where we will pay you per ticket you answer/complete ($2). We do see variability in volumes; however, in general, we see from 5-15 tickets per day that would need answering (so we're a good fit for someone who is looking to tack on a small about of additional income to an existing position they have), and we'd rely on you to answer them in a timely fashion. We need someone who is able to answer during standard business hours, as well as nights and weekends, if possible. In general, we expect that the hourly equivalent for this position would be in the $16-$30 per hour range, depending on the types of responses necessary and your experience in the position/speed to reply. 

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 Come work with a well-established technical services company with 30+ employees and growing fast. We have offices in Phoenix, Tucson, Las Vegas, Albuquerque, Denver, Omaha, Kansas City, Salt Lake City and Dallas. We serve Clients as necessary, so there may be some travel. We always have need for exceptional field service personnel of all levels.   Currently, we are looking for customer focused and experienced Field Service Techs to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.   Responsibilities include: · Maintain a safe and clean work environment · Installation, repair, configuration and testing of network & fiber equipment · High level customer service and excellent communications skills · Technical and interpersonal skills working with Network Operations Centers · Conduct site surveys of cabling, power and equipment · Perform termination and testing of cabling: Cat-5 Cat-6, Coax · Perform testing of telecom transmission systems: Optical Power, OTDR, RFC · Restore services by troubleshooting and replacing failed components. · Operate vehicles, equipment and tools in the safest possible manner. · Computers skills including configuring network gear and using Microsoft Office. · Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity · Being on-call on a rotating schedule with other team-mates · Must have a basic laptop, smart phone, hotspot and telecom hand tools · Operate with Safely and Integrity while delivering excellence to Clients.   You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all details of the work performed.    All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..      

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Come work with a well-established technical services company with 30 employees and growing fast. We have offices in Phoenix, Tucson, Las Vegas, Albuquerque, Denver, Omaha, Kansas City and Dallas. We serve Clients as necessary, so there may be some travel. We always have need for exceptional field service personnel of all levels.  

Currently, we are looking for customer focused and experienced Field Service Techs in the Dallas and Denver areas to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.  

Responsibilities include:

 · Maintain a safe and clean work environment

 · Installation, repair, configuration and testing of network & fiber equipment

 · High level customer service and excellent communications skills

 · Technical and interpersonal skills working with Network Operations Centers

 · Conduct site surveys of cabling, power and equipment

 · Perform termination and testing of cabling: Cat-5 Cat-6, Coax 

 · Perform testing of telecom transmission systems: Optical Power, OTDR, RFC

 · Restore services by troubleshooting and replacing failed components.

 · Operate vehicles, equipment and tools in the safest possible manner.

 · Computers skills including configuring network gear and using Microsoft Office.

 · Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity

 · Being on-call on a rotating schedule with other team-mates

 · Must have a basic laptop, smart phone, hotspot and telecom hand tools

 · Operate with Safely and Integrity while delivering excellence to Clients.  

You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all details of the work performed.   

All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..     

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Position:  IT Director 

Closing Date: Open till filled  

Status:  Regular, Full Time, Exempt 

Salary: $84,000 annually 

Hours: Hours vary  

Location: Santa Rosa  

California Human Development (CHD) is a private, non-profit, human service agency that provides a wide range of programs and services throughout Northern California.    

The Information Technology Director will plan, establish, and manage all information technology (IT) systems, processes and will serve as a liaison between the agency and technology vendors. (Computers, phones, data management systems, etc.) This position reports to the CEO and is a member of the executive team.   

 

EDUCATION:  A. Bachelor’s degree in Computer Science or related field or sufficient experience to perform essential duties   

EXPERIENCE:   A. Minimum 5 years’ experience managing IT.    

See full job description on our website: http://californiahumandevelopment.org/about-chd/employment-opportunities/ 

· Submit your résumé or application to hr@cahumandevelopment.org or fax to 707.575.4069  

· Applications can be downloaded from our website at www.cahumandevelopment.orghttp://californiahumandevelopment.org/about-chd/employment-opportunities/ 

· Please reference Job Title when submitting your application/résumé.  

· Cover letters may be included with your submission, but please do not include letters of reference/recommendation or other supporting documents. 

· Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received.   

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Lifehouse is looking for a Supported Living Assistant Manager to join us in our mission to change lives for people with developmental disabilities!

At Lifehouse we believe that everyone should have the opportunity to live as independently as possible and to participate fully in our community.

As Assistant Manager in one of our Supported Living Programs you will oversee the day to day operations of a supported living program supporting 12 to 15 individuals with developmental disabilities who live in their own apartments in San Rafael and Novato.

What you will be doing:


  • Implement an program designed to support the people we serve reaching their highest potential and ensure quality of life.

  • Hire, train and motivate qualified direct support counselors.

  • Schedule employees to meet the individual needs of the people we support.

  • Provide community integration and development of social skills by coordinating daily activities.

  • Develop and maintain positive, productive relationships with parents and third party agencies.

  • Oversee medication and medical appointments, including follow up.

  • Respond to afterhour emergencies as needed.

Why you should apply:


  • You will make a difference.

  • You will be part of a great team working towards integration and changing the perception of people with developmental disabilities in the community.

  • Lifehouse is of one of the first agencies in Northern CA implementing a Person Centered Thinking approach to the services we provide.

  • You will join a successful nonprofit committed to respect and trust.

  • Competitive pay.

  • Outstanding benefits, including medial, employer funded HRA, dental, vision, Life, LTD, EAP, FSA, retirement plan with employer match, pet insurance, vacation, sick and holiday pay, . . .

What you will bring:


  • Friendly, helpful attitude, willing to go the extra mile.

  • Experience working with individuals with developmental disabilities.

  • Experience supervising / managing and scheduling employees.

  • Computer skills.

  • BA / BS in a related field would be great.

  • CA driver's license, clean driving record and car in good working order.

  • Ability to lift 50 lbs.

  • A positive outlook and the urge to make a difference.

Interested?

Please send us your cover letter and resume and include "Supported Living - Assistant Manager" and your name in the subject line. Thank you! 

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Customer Support at Datantify - The Biggest High-Quality Global

Company Database The mission of Datantify is providing the most topicality details about companies in the World, like Name, Industry, Locations and Addresses, and Contact data. Datantify is a dynamically growing young company, which allows users to build a personal database of companies from the trade or and location they looking for. We collected more than 79 million companies from over 4 thousand industries and near 200 countries, thanks that, users can build and export a really huge database by a few clicks. Our biggest pride is real-time updating the database without any repetition. Our customers' opinions speak for themselves. Our crew mainly consists of young and friendly people, which provide work in a nice atmosphere. It does not influence a reduction of performance or development, on the contrary. By young and full of positive energy team development and perfecting the skills takes place much faster.

As a Customer Service Agent, your role is, together with your team, to handle customer issues with empathy and efficiency. You must to be fluent in English. The role consists of handling and responding to end-users’ requests through multiple contact channels (phone, e-mail, chat).It requires maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. Also, performing data entry and use of software programs.

Responsibilities:


  • Work with people

  • Helping the team with the main product

  • Helping customers in ours offers

Requirements:


  • Being native/fluent in Dutch and English in a communicative level.

  • Politeness, courtesy, and good communication skills.

  • Time management and multitasking abilities.

  • Ability to work in groups.

  • Flexibility in working hours and the ability to work in shifts.

  • Software skills.

  • Knowledge of the needs of social media users

  • Ability to work independently and in a team

Benefits:


  • Attractive monthly salary

  • Full-time job with free weekends and all holidays

  • Frequent integration events

  • Professional equipment and office equipment

  • Unlimited coffee/tea and water

  • The best atmosphere in a young team

  • Bonuses

If you are interested in our job offer feel free to apply, and if you want to know more about our company and what we doing check out our site and do not forget about the blog. Before sending an application please read our history.

 

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 GENERAL SUMMARY 

 

The Community Supervisor is responsible for implementation of the Pastimes Program, which involves instructing, training and supervising clients in community-based activities. 

ESSENTIAL FUNCTIONS 

• Implements program curriculum and activities in the community.  

o Transports clients to the agreed location 

o Attends activities as stated on the client schedules 

o Assists the clients in paying any fees for activities (if necessary). May have the monies for the week/month and are required to provide the client with the day’s needed funds. 

o Assist the clients in building relationships with other participants in the community  

• Transports clients when necessary to and from activities in the community (Requires personal vehicle, mileage paid)

• Participates in client assessment, planning, and evaluation processes 

• Implements and documents progress of relevant Person-Centered plans /objectives

• Communicates with Pastimes Coordinator regarding client needs or barriers to integrated goals 

• Maintains accurate daily records, including client attendance and specific activities 

• Reports, documents and maintains records of all client incidents, accidents, and seizures 

• Has emergency information on all clients at all times 

• Is responsible for the health and safety of each client 

• Completes Special Incident Reports, as needed  

• Adheres to the Health and Safety practices in the workplace. Follows all rules, regulations and use of emergency procedures as set forth in the Health & Safety manual.  Maintains a clean, safe and orderly work area 

• Other duties as assigned. 

NON-ESSENTIAL FUNCTIONS       

CORE COMPETENCIES: 

• Communication/Collaboration • Problem Solving/Innovation • Accountability • Responsibility • Leadership • Safety 

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Tasks involved in this position: on any given day, you will be assisting customers, stocking products, checking in vendor orders, keeping store organized and doing all of the other things necessary to keep a store running smoothly

You: have an artistic/crafty soul, enjoy working with the public, can work at least 3 full days (9:45-6) per week one of which would be a weekend day, are comfortable in the Haight.

Employment would start ASAP

 

 

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Technical Support/Site Reliability Analyst or Sr. Technical Support/Site Reliability Analyst

eGovernment (eGov) partners and supports the U.S. Treasurys mission to expand the use of digital transactions across the Federal Government. The group provides strategic-level leadership, industry knowledge and innovative thinking to assist with Treasurys end goal of all-electronic payments and disbursements.

As a part of the Federal Reserve Bank of Clevelands eGov team, we embrace the challenge of consistently delivering exceptional work to benefit the Treasury, our organization, federal agencies, businesses, financial institutions and individuals. * To be considered for this position, candidates must be a U.S. citizen and have resided in the U.S. for a minimum of three consecutive years. **Position Summary:

Provides a broad range of technical support services for Treasury's large scale, web-based financial transaction processing applications managed by eGov. Supports application design and deployment, continuity planning, contingency planning, application monitoring, and second tier support.

Essential Accountabilities: * Provides technical assistance for business operations and application development to ensure applications are running optimally in production, test, and development environments. * Identifies manual workarounds for potential automation. * Interacts with technicians, such as application integrators, network and infrastructure engineers to provide ongoing second- and third-level support for off-the-shelf and custom written enterprise-wide applications, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and development of or support for standard maintenance procedures. * Provides assistance with data analysis, capacity plans, and execution of contingency plans. * Serves as technical resource to internal and external IT groups. May provide subject matter expertise for third party products and utilities used to support enterprise-wide applications. * Works directly with users such as technicians within federal agencies to resolve third party interfacing system technical issues. * Works with the development staff to understand the software products and any enhancements that are deployed, consults with developers on issues related to the impact of development on the infrastructure, works with system engineers and developers to define server configuration settings, leads the migration of code through staging environments to production, and provides assistance to software quality assurance technicians during system acceptance testing. * Understands transaction, batch, and file processing flows. * May provide subject matter expertise for third party products and utilities used to support enterprise wide applications. * Required to provide rotational on-call support. * Performs other duties as assigned or requested. * Adheres to the Bank's attendance policies through regular and prompt attendance. * Requires following vaguely defined procedures. Decisions are consistently made within reason and affect the work group or department.* *Problem Solving Skills: * Logical analysis: Requires thinking through and solving problems step by step, often looking beyond the obvious solution to a problem and digging deeper for the best solution. * Working in a group environment: Requires working as part of a group to solve issues and problems.Qualifications: * Bachelor's degree * 3 years of related work experience for Site Reliability Analyst * 5 years of related work experience for Sr. Site Reliability Analyst * Employees typically sit most of the day, work with a computer and may answer/respond to phone calls. Physical movement consists of walking for meetings, breaks, etc. Ability to lift items weighing approximately 20 pounds on a limited basis is required. Employees may be required to travel by car/air. * Ability to read and comprehend complex technical documentation * Ability to comprehend business operational requirements * Demonstrated ability to analyze and communicate complex technical analysis to technical and non-technical audiences * Strong technical skills with the ability to coordinate, manage and ensure the success of deployments * Excellent problem solving, organizational and analytical skillsDesired Qualifications: * Remedy * SQL * Oracle * Linux, Solaris, Unix, Windows * Control M * Cron * App Server administration, installation, software deployment, configuration * Websphere * MQ, Connect Direct * Web server, load balancer * STMP Mail Gateway * Datapower * Siteminder, LDAP * Web services: wsdl, xsd * Servlet * HTTP, TCP/IP * Networking * Security certificates, protocol, cipher * Scripting: bash, ksh, perl, etc. * AWS/The Federal Reserve Bank of Cleveland is an Equal Opportunity Employer. We are dedicated to sustaining an environment in which diversity is valued and differences are strengths. It is the Banks policy to provide equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, gender identity or expression, genetic information or sexual orientation./

Organization: *Federal Reserve Bank of Cleveland

Title: Technical Support/Site Reliability Analyst or Sr. Technical Support/Site Reliability Analyst

Location: OH-Cleveland

Requisition ID: 262031


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Job Title: Technical Support Engineer / Enterprise Tech Support Sr. Analyst

Role Overview:
We offer award-winning products that simplify IT management for our customers. Our software provides critical components to expand, enhance and simplify IT operations through enterprise solutions in four strategic areas: systems management, security, and information management. These industry leading solutions enable IT organizations to simplify operations, maximize workforce productivity and deliver faster results.
Our Identity Manager solutions allow customers to control access and achieve governance while providing leading edge simplicity in a modular and integrated approach. This is one of the fastest growing and exciting business areas covering a range of industry leading solutions in the increasingly important business areas of Identity Governance & Access Management.


Role Responsibilities:
Engineers will work as part of a Global team to provide a high standard of technical support to customers utilizing the Identity Manager Solution. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues with development and effectively communicate solutions to customers is crucial to the role. An ability to work across regional boundaries with Country and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve a number of potentially complex issues on Windows, Novell, and IBM platforms is required.
As a successful Support Engineer you will be able to work independently to test and debug customer issues in lab environments and operate as a key member of a virtual product team spanning across continents and time zones. A flexible attitude and capacity for absorbing information and keeping up to date with Technology is essential. You will gain exposure to enterprise environments incorporating AD/LDAP, E-Mail systems, ERP systems and database deployments. Therefore a good cross-platform technology background is desired. Customer service and teamwork are our core principles and having fun in the process is expected.
For the right individuals with a passion to deliver top quality customer service there are excellent opportunities to progress within the Technical Support Organization.
As a one of our Support Engineer you will gain exposure to some or all of the following technologies:
Operating Systems: Windows Server
Databases: Microsoft SQL Server, Oracle
Target Systems: Active Directory, Exchange, LDAP, SAP, Sharepoint
Networking: DNS, LDAP, HTTP, SMTP
Web: IIS
Virtualization: ESX, VMWare Workstation
Languages: C# .NET , Powershell, VB .NET
Cloud: Cloud access provisioning, Identity federation, Security Assertion Markup Language (SAML)

Role Requirements:Essential Support Skills

  • Experience in a similar customer service work environment

  • Must be independent, self-motivated, a team player and have a people-oriented personality

  • Effective and efficient problem solving skills

  • Strong written and oral communication skills

  • Ability to work in fast paced, dynamic environment

  • Able to be professional and have timely management of personal work load covering multiple problems

  • Keep up to date with emerging technologies and latest Microsoft product versions.

  • Delivery of excellent customer service.

  • Awareness of Change Control Process

Essential Technical Skills

  • 2+ years experience managing and troubleshooting Active Directory (User/Group Administration, ADSI Edit, Replication, Permissions, Group Policies)

  • 2+ years experience with enterprise network configuration, DNS and troubleshooting methods

  • 2+ years experience in Technical support, Development or System administration

  • Candidate must have a strong customer orientation, excellent phone etiquette and an excellent work ethic

  • Candidate should possess excellent communications and multitasking skills

  • Be able to work under pressure with calmness and composure

  • Work independently and also in a team, with strong troubleshooting and diagnostic skills

  • Experience with VB .NET or experience in another programming language and the willingness to learn VB .NET

Preferences:

  • Familiarity with debugging tools/techniques (e.g. WebEx)

  • Knowledge and experience with Object Oriented Programming

  • Knowledge of Transact SQL (T-SQL) or PL/SQL scripting

  • Knowledge of database design (entity-relationship model, normalization)

  • Working knowledge of LDAP, Understanding of Schema and Kerberos

  • Experience with Internet Information Services for Windows

  • Knowledge of VBScript, PowerShell, C#

  • Knowledge of SQL Server

  • Exposure to Linux and Unix systems would be an advantage

  • Ability to work flexible hours

  • Additional language skills (especially German) desirable but not essential

  • Technical Writing Skills

As a Support Engineer, you will be supporting North American/Global customers for the Management solution.


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Job Description


Source Support’s relentless goal is to provide world-class support to enterprise IT customers & partners by creating undeniable client value. Technical Support (TS) Engineers handle support cases for datacenters ranging from basic user issues to break/fix field event management using contracted resources.

Success requires responsiveness, disciplined self-direction, ability to effectively multi-task, follow-through, clear communication and skill to manage customer situations often under tight deadlines. Expect regular interaction with customers, team members, field engineers (FEs), sales associates and others. Focus is to resolve issues swiftly, professionally and with a keen sense of quality and the customer experience.

We support a broad, diverse set of customers. TS Engineers are responsible to develop a deep technical understanding of customer products and pursue excellence in executing all Source customer processes to meet their requirements. It is important to clearly document workflow activities as they occur so customers are able to monitor case progress. Additionally, Source persistently pursues continuous improvement. Everyone is expected to strive for improvement individually and as a team.

Key responsibilities include:


• Quick & efficient responses to customer/partner requests for technical support


• Directing the diagnosis & workflow of each service event to ensure successful conclusion


• Adhering to established procedures & protocols to ensure superior customer satisfaction


• Modeling responsiveness & integrity in all customer communications


• Accurately documenting, tracking & monitoring cases to ensure timely resolution


• Contacting, vetting, securing & working with the chosen FE to successfully execute each field event


• Seeking aid & help from SOC staff as needed


• Escalating to SOC management and partners per established procedures


• Working with the SOC to accomplish assigned goals & objectives


• Actively participating in the shift rotation including weekends, after hours & holidays as needed


• Performing other duties and projects as assigned

Education & Experience:


• Associate degree in Computer Science or equivalent industry experience


• 2+ years working in a customer-facing support role dealing with enterprise IT customers


• Hands-on experience debugging various systems


• CompTIA A+, Server+ and Network+ certifications


• Completion of CompTIA Storage+ course is a bonus


• Maintaining compliance in the Source Academy

Required Technical Skills:


• Solid technical & process troubleshooting skills


• Strong technical aptitude paired with ability & desire to quickly learn new technologies


• Experience supporting major IT infrastructure environments (Dell, Supermicro, HP & IBM) including servers, storage systems, networking & virtual servers.


• Comfortable troubleshooting BIOS, firmware, motherboards, PCI cards, cables and RAID configurations


• Troubleshooting & administration experience in at least 1 operating system including Windows Server, Linux & VMware.


• Understanding of mid-enterprise level data center communication with vendors and clients by phone and in-person


• Log gathering experience


• Understanding of remote troubleshooting techniques and tools


• Case management experience in Salesforce Service Cloud preferred


• Familiarity with HPC & clustered environments is a bonus

Required Soft Skills:


• Dedication and focus on customer satisfaction and follow-through


• Strong phone presence coupled with outstanding customer service skills


• Ability to multi-task & thrive in fast-paced environment


• Patience in dealing with stress and challenging situations


• Experience, judgment and drive to plan, make decisions and accomplish individual & team goals


• Excellent teamwork aptitude and skills


• Strict attention to detail especially in following case process documentation


• Good writing skills to create relevant, succinct case notes


• Strong computer skills including typing accurately while on the phone to capture required case information


• Organized with demonstrated ability to work independently, take initiative and solve problems


• Manage all internal & external interactions in a professional and courteous manner


Company Description

Source Support Services is a leader in providing global, same-day and next-day on-site IT support. We enable technology providers to globally deploy comprehensive support services efficiently and cost effectively through an automated business model. Our network of 12,000 service professionals and team of highly skilled engineers provide seamless global support and peace of mind to many of the world's most recognizable brands.


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Job Description


A+ STEM Labs is a pioneer in developing portable, turn-key, integrated technology solutions that allow teachers to present STEM-related lessons in ways that excite and engage students of all ages. Our purpose is to provide schools a cost-effective solution that improves teaching efficiency while engaging students with hands on technology. See the products you will be supporting in action: https://aplusstemlabs.com/videos/.


Job Summary:


An IT Support Specialist is a talented and technically skilled “people person” who enjoys freedom from the confines of an office. A field engineer who has the special opportunity to work with our amazing clientele and is proud of their ability to provide superior customer service. Supported by our technical staff you will be introduced to and trained on our suite of A+ STEM products


Some expectations for this role include:


• Installation, troubleshooting and service of A+ STEM Labs on-site and occasionally remotely.


• Pre-sales and Post-sales tier 1-2 tech support including minor project management.


• Troubleshoot and resolve common network issues.


• Install, configure, and repair laptops and desktops on Windows 8.1 and 10.


• Must be an individual with a strong desire to work in IT.


• Must be able to demonstrate the ability to troubleshoot desktop/laptop and basic network service issues.


 


Job Requirements:


As an on-site technician you are responsible for your representation of Aplus STEM.


• You should enjoy working closely with people, leveraging advanced customer service skills.


• Provide high level of attentiveness and professionalism; acknowledging client concerns.


• Excellent written and verbal communications skills, as well as presentation skills.


• Self-governing, an ability to successfully work independently with minimal supervision


Education and/or Experience: The following certifications are preferred but not required:


• At least 1-3 years’ recent experience in a technical support or help desk position.


• Knowledgeable in the troubleshooting hardware and software in a Windows environment.


• Working knowledge of TCP/IP, Subnet masking, DHCP and Firewalls.


• A+, Network+, CCNA, MCSE or MCP


 


Benefits Offered:


A competitive compensation package.


Great Company benefits available, including HMO, Health plans, Dental Insurance, Disability benefits and 401K.


2 Weeks paid vacation, plus personal time.


Full training is provided!


Expenses paid or company vehicle provided for travel to the 5 boroughs of New York City, Westchester and Nassau and Suffolk counties.


 


Corporate Headquarters in Bay Shore NY will be your base of operations.


More about us: Our reputation is built on the reliability of our solutions, their ease-of-use, and the high level of support we provide, both for training and product maintenance.


Beginning with the 2002 launch of our first product, the Mobile Science Lab, we have pursued the vision of converting empty classrooms into fully functioning multimedia learning environments through the technology deployed in our bright yellow carts. Today, there are more than 400 mobile solutions deployed within in the New York City school system.


We offer a range of labs, carts and podiums tailored for excellence in teaching math and science including, dedicated solutions for classroom laptop management and multimedia presentations. At A+ STEM Labs, we’re inspired to help teachers of Pre-K through High School and their students better present, teach and learn complex STEM oriented curricula by making lessons “come to life.” Hands-on experimentation, use of scientific tools, presentation of multimedia content, and dynamic student assessment are all made possible using our products.


If you would like additional information about our company, please email us at info@aplusmobilesolutions.com. We look forward to hearing from you.


 


Company Description

A+ Mobile Solutions is a pioneer in developing portable, turn-key, integrated technology solutions that allow teachers to present STEM-related lessons (science, technology, engineering & math) in ways that excite and engage students. Beginning with the 2002 launch of our first product, the Mobile Science Lab, we have pursued the vision of converting empty classrooms in to fully functioning multimedia learning environments through the technology tools housed within our bright yellow carts. Today, there are more than 400 mobile labs deployed within in the New York City school system, and we offer a range of labs, carts and podiums tailored for best teaching math and science, as well as dedicated solutions for multimedia presentation and classroom laptop management.

At A+ STEM Labs, we hope to help Pre-K through High School teachers and students better present, teach and learn complex STEM oriented curricula by making lessons “come to life.” Hands-on experimentation, use of scientific tools, presentation of multimedia content, and dynamic student assessment are all made possible through the use of our products.

Our reputation is built on the reliability of our solutions, their ease-of-use, and the high level of support we provide, both for training and product maintenance. We even help schools investigate funding options.


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Job Description


  • Coach, mentor and develop a team of Technical Support Specialists achieving the high-performance outcome and connection towards company cultural expectations, personal performance goals and activities. 

  • Collaborate with Sales Account representatives, Solutions Engineer, Technical Architects, and customers/prospects on evaluating customer requirements at the high level to identify the best managed solution for the customer. 

  • Engage project managers and solution leads to properly transition Service engagements to Technical Operational Support.   

  • Manage and improve processes and tools that align with the LTS strategies as the team builds; providing amazing customer support throughout. 

  • Oversee the Technical Support team providing amazing customer service by effectively managing customer expectations.  

  • Maintain a deep level of technical understanding on the assigned sub-set of products. This includes all technical aspects and surrounding applications. 

  • Troubleshoot and diagnose both hardware and software without being on-site. This requires acute processing of descriptive information delivered by phone, email, text, via a remote connection etc.    

  • Owns Key Performance Indicators for assigned processes. Leads and participates in continuous improvement programs. Optimizes performance with digital capabilities available through CRM, SAP, and Industry 4.0. 
     


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Job Description


 


Technology Support Analyst


Our client, a global law firm consistently ranked among the top firms in the world, is currently seeking a Technology Support Analyst to join our winning team, located in Washington, D.C. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation and collaboration. 

The Technology Support Analyst will receive a generous total compensation package. Bonuses are awarded in recognition of individual and firm performance. Eligible employees can participate in comprehensive benefit program including healthcare, life and disability insurance, flexible spending accounts, a 401k plan, and more! In addition, employees receive 10 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure. 

As a Technology Support Analyst, you will contribute your expertise to the resolution of complex desktop, notebook, and remote computing issues. Your responsibilities as a Technology Support Analyst will include the installation and maintenance of Firm PC and notebook computer hardware and software. The Analyst quickly identifies, troubleshoots, and repairs various Firm Technological devices. The Analyst acts as mentor and provides support to the Technology Support Specialists while accomplishing these and other critical functions: 


·        Providing support to desktop and notebook systems, hardware and customer related services. Cisco VOIP administration, and associated equipment related to these systems and applications. Also providing support to printers and Multi-Functional Device (MFD) hardware and settings.


·        Troubleshooting problems of staff and resolves operating problems involving hardware, systems software, and applications software. Troubleshooting a variety of symptoms in order to diagnose the actual problem. Determining whether problem is with technology or end user training and solves problem.


·        Providing assistance to end users for firm-approved applications using a variety of different methods.  Software includes: Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, inTapp Time, Bighand Digital Dictation, Remote Computing (vmware and VPN) and other applications as deemed necessary.


·        Working with Blackberry Enterprise Server, Blackberry UEM, and Blackberry Work to support all new PDA service offerings. Quickly assessing situations and providing solutions for remote access issues.


·        Maintaining an inventory of hardware. Providing relocation of PC systems as needed.


·        Meeting and coordinating with other local Technology department members on product installation, training, and support.


·        Assisting with technical administration tools: SCCM, Active Directory, Exchange Admin Centre, Cisco Call Manager and Printers.


·        Setting up conference room to use technology services (e.g. presentations, network connections, and audio/visual).


·        Performing complex maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches. Scans computers for viruses.


·        Patching connections in Server Room and LAN closets.


·        Providing end-user support by answering a support line and Outlook mailbox. Tracking help calls and solutions by creating Help Desk tickets, and notifying team members when taking an open request and when request is completed.


·        Assisting with special projects on various issues as needed.


 


A High School Diploma or equivalent is required however a Bachelor's degree is preferred and a minimum of five (5) years technology support experience.


 


Company Description

BBA Technical Services is a recruiting agency, and we offer unparalleled expertise in providing Legal IT and eDiscovery recruitment and placement services nationally. Our team reflects over 20 years of experience, and we are committed to placing only the best talent with our clients.


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Job Description


Minnetonka, MN
Technical Service Rep (Level 1)
Contract-Hire


Pay Rate: 17/HR


Required Skills:


The ideal candidate should possess excellent written and verbal business communication abilities with demonstrated analytical and problem solving skills.


In this fast paced environment work volume quickly fluctuates and a high degree of organization with focus on detail is critical to achieve success in the position.



  • Bachelor’s Degree or equivalent experience in a customer solution environment, transportation and/or technology related fields

  • 1-2 yrs. of Customer Support, Customer Training, and/or Help Desk experience

  • Demonstrated written and verbal communication abilities

  • Demonstrated proficiency with Microsoft Office (Word, Excel, Outlook)

  • Demonstrated customer focus and problem solving abilities

  • Ability to work assigned shift hours.


Preferred Skills:



  • 1-2 yrs. experience troubleshooting hardware and/or software, either remotely or onsite

  • Experience working in a Customer Support Center

  • Experience working with Mobile Communications

  • Experience working with Transportation

  • Accounting or accounts receivable experience is a huge plus


Company Description

C4 Technical Services knows the right people in IT and Telecom
C4 Technical Services earns the trust of our clients and candidates by understanding the needs of both, matching experienced professionals with the right opportunity. We are a business that thrives on agility, and because of that, we are able to handle staff needs outside of core competency for a range of clients.

From providing expert contractors for projects requiring temporary staffing, to direct-hire searches for key positions within organizations of any size, C4 Technical Services knows the right people in Information Technology, Telecommunications and Engineering.

A family-owned business, we have seen rapid growth. As our business has grown, we have added capabilities and services that position us as a leader in the staffing industry, all without losing our personal touch.

C4 Technical Services has the experience to handle single client needs, as well as support national firms with hundreds of needs. Our client roster includes small, locally-owned businesses and Fortune 500 companies. We have contractors working in 44 of the 50 states, and our base continues to grow.
Specialties

Information Technology and Telecommunications staffing.

Specialties: Information Technology Services, Consulting, Contracting, Staffing.


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Job Description


 On Site Support Technician for a contract opportunity in Greenville, SC.  This position will be responsible for any Infrastructure activities required to support the FGM (including MCC), TCG and LRS sites for all EUX, NET and DAP equipment and services.  This includes BAU (business as usual) and project support activities.


Responsibilities:


 ·         P1/P2 on call support.  Rotate 24 x 7 support with team.


·         Maintain computer room and network closets according to company standards.


·         Provide technical assistance to end users.  Work in Tech Zone and manage incident queues timely.


·         Fulfillment of requests entered in SNOW for site according to SLA.  Manage request queues timely.


·         Deploy and refresh PCs to end users.  Timely disposal of PCs to leaser.


·         Deploy and refresh printers to the site.  Coordinate break-fix for printers.


·         Deploy and refresh network devices (switches, WAPs, wireless controllers).


·         Deploy and maintain security patching of PCs at site (DCSI and non-DCSI PCs).


·         Maintain accurate inventory of all equipment (EUX, NET) in SNOW following standards and processes.  Includes receiving and disposal of equipment (end to end lifecycle).


·         Deploy and support DCSI (IT) Audio/Video equipment deployed in conference rooms. Support business video events as needed.


·         Engage and execute tasks required to support ongoing project deployments.


Requirements:


 ·         Bachelor’s degree in Computer Science or equivalent.


·         At least 2 years of IT experience (5+ years preferred).


·         Technical skills with network, audio/visual, PC support and other IT technical infrastructure hands on skills.


·         Must be a strong collaborator with excellent written and verbal communication skills with the ability to present to and influence stakeholders at all levels and provide thought leadership.


·         Self-motivated and driven to achieve quality results. 


·         Excellent interpersonal and communication skills with the ability to listen to others.


·         Team player with the ability to quickly learn new skills and follow company standards, processes and security and safety requirements.


·         Excellent problem-solving skills and the ability to work in a fast-moving environment, demonstrated agility and ability to quickly adapt to change.


Company Description

Meet APC

Alliance of Professionals & Consultants, Inc. (APC), is an award-winning, ISO 9001:2015 certified business in operation since 1993. Its focus is finding & placing top IT, engineering, energy, and other highly skilled talent. Additionally, APC offers a full suite of contract labor-related business solutions for mid- to large-sized companies. Headquartered in Raleigh, NC, the Native American-owned company has satellite offices throughout the US, with Professionals currently engaged on assignments in 38 US states and six countries abroad.

APC is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.


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ABOUT THE OPPORTUNITY Use your expertise and knowledge of networking and cloud services technologies to provide technical and product support for Communications Service Providers and other customers utilizing Wind River’s Carrier Grade Titanium Cloud and Edge platformsPrimary activities and functions include Technical/Product Support, Software Upgrades and Patching, and Emergency RecoveryRole will evolve to include activities such as solution validation, software validation, account support, Methods and Procedures development, knowledge transfers and internal training Interface & Collaboration This opportunity will see the successful candidate working and collaborating with engineers and technicians at all levels, including management layers, across multiple product lines. Wind River Engineering and Technical Support works globally to deliver our products, from Canada to the US, to China, Costa Rica, Romania and beyond.Wind River’s engineers get to interface and work with cross-organizational teams in understanding and providing for our customer’s needs, wants and pain points, seeing firsthand what drives the business and revenue today and tomorrow.In a dynamic, customer facing environment you will partner with customers as they deploy and operate their solutions on the Wind River cloud infrastructure. Responsibilities Direct Technical Support in support of customer requirements/SLA’sSoftware Upgrades and PatchingEmergency Recovery for outages reported by customersProduct expertise, interface into Tier 3 organization (Eng.)Develop and maintain lab environmentMentor and train others in the organizationBecome technical escalation point for Tier 1 organization supporting customer SLA’s ABOUT YOU Core Competencies & Demonstrated Success Expertise in virtualization, containers and cloud computingIt is critical that the individual in this role be constantly developing and deepening his/her expertise in the latest products and industry technologies to become true product experts for both internal and external customers.Experience working with large CSP’s (Communications Service Providers)Demonstrated success consulting with customers resolving complex problemsExcellent interpersonal, communication, and presentation skillsAbility to work in a dynamic, high pressure customer facing environmentAbility to travel to both customer and internal Wind River sites Qualifications BS/BA, BSCS/BSEE degree preferred, plus five years of experience minimumExposure to SDN, Network Function VirtualizationFundamental wireless/cellular telecom knowledgeWorking/functional knowledge of network stacks, switching, routing Why Choose Wind River? Have you been on an airplane or used a cell phone recently? Chances are you didn’t even realize that Wind River’s products are making it happen. How about a trip to Mars? This is second time around for Wind River. Interested in joining the world leader in Embedded Operating Systems driving the leading edge of technology enablement? We have a spot for you. In addition to working on amazing technologies, we offer opportunities to grow your career how you see it, with lots of opportunities to shine. Want to work on the systems that will be in the next jet (commercial or defense), autonomous car, AI robotics, or space craft? Want the opportunity to be challenged and grow professionally? Then join Wind River today!


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Job Description



  • Engineering Technical Support Technician

    Job Locations US-MO-Berkeley


    ID 2019-10303Category Engineering/IT/Design

Check out this new opportunity!

Engineering Technical Support Technician


Job ID # 2019-10303


Contract Opportunity


Location: Berkeley, MO


Industry: Aerospace & Defense


Clearance Requirement: Ability to Obtain Interim Secret


Minimum Education: Associates Degree


Minimum Experience: 2 years



What Youll Do:



  • Maintain products, materials and processes to meet regulatory requirements and ensure consistent quality.

  • Use standard guidelines to stage material, verify products meet regulatory conformance and contractual compliance.

  • Resolve discrepancies, defects and ensure issues are identified for resolution.

  • Create and maintain tracking data and inputs information into engineering systems.



What Youll Need:



  • This position requires the ability to obtain an Interim Secret Security Clearance.

  • Must have strong people skills, self-motivated and excellent customer relation skills.

  • Work well in a team environment and under general direction.

  • Experience in Aerospace, Avionics or Electronics is desirable.



*U.S. Citizenship is required by law, regulation, executive order, or government contract.



Education & Experience:


  • AA Degree in related discipline / military/ 2 years related experience.


What to Expect:



  • Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation which may include education, criminal and work history verifications.

  • Accepted applicants will have the opportunity to be eligible for benefits, including medical and supplemental insurance and a 401K. Appreciation and gratitude for employees is a hallmark of organizations with low turnover.



Moseley Technical Services, Inc. is an AA/EEO/Veterans/Disabled Employer.




Resources


For questions about benefits visit: http://www.moseleytechnical.com/job-seekers/


For more information about Moseley visit: http://www.moseleytechnical.com/about-us/



Still have questions? Reach out to
Josh 256-880-0446 Ext. 307 (Joshua.Huff@moseleytechnical.com)
Additional Information
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Job Description

Maintain smooth operation of multi-user computer systems, including coordination with network administrators. Interacts with users and evaluates vendor products. Coordinates installation and provides backup recovery. Develops and monitors policies and standards for allocation related to the use of computing resources. - Responsible for Microsoft System Center Configuration Manager (SCCM) duties to include, but not limited to: packaging applications, deployment of applications, development of endpoint collections, and development of imaging task sequences. - Responsible for Level 2 SCCM support. This staff will perform basic and advanced phone and remote support and troubleshooting to resolve requests. - Responsible for Basic or Advanced onsite/desk-side software device support including troubleshooting, software installation and configuration tasks. - Responsible for managing the backend systems to support the End User Computing environment including the configuration and Asset Management, SCCM Cloud Management Gateway (CMG), Antivirus and Threat Protection systems, Service Management and Network Printing systems.
Resumes with our the following wil not be considered. 
Given the candidate is selected and an offer is presented,
- How much time is needed before they can start
- CTH Salary requirements
- Include current location on resumes


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Job Description


Start an exciting career in technology today! Yardi Systems the leader in property management software solutions is hiring for their corporate office! This conveniently located office boasts easy access to Goleta Beach, onsite gym, expresso machines, free fresh fruit delivery, and an awesome work environment!


Yardi employees are passionate about technology and are looking for like-minded people to join their growing team. If you have experience or an educational background in Accounting, Business or IT, we want to talk to you!


We are currently hiring for Associate Technical Account Managers. In this role you will provide consultative, implementation and technical support to a group of assigned clients in order to manage business operations and financial accounting functions in Yardi’s Voyager software.


Responsibilities



  • Implements the Yardi suite of software products by assisting clients with system implementation, training, and technical support


  • Researches, analyzes and resolves software issues


  • Supports software product customization based on client requirements


  • Performs data mapping and conversions


  • Performs system and business process reviews and other service reviews and makes recommendations on best practices


  • Works on a regular basis with Yardi internal resource teams to include: training, conversion, sales and development



Requirements



  • Bachelor’s degree in Economics, Business, Math, Statistics or Information Management


  • Experience setting and managing client expectations


  • Superior verbal and written communication skills


  • Project Management, Accounting, or Property Management experience/background


  • Solid Proficiency in MS Office Suite and Outlook


  • Knowledge in three of the following areas: Property Management, Accounting, Microsoft Windows, Technical Support, SQL, HTML/ASP


  • Prior experience with property management software or real estate software highly desirable


  • Prior experience with Yardi software highly desirable



 


EOE/Race/Gender/Disability/Vets


 


Company Description

At Yardi, we’ve created a global team dedicated to making great real estate software products and fostering a collaborative work environment. We care about our community and like to come together to make things happen, whether we are focused on creating new software innovations or giving back through philanthropy and volunteerism. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference.

There is something for everyone at Yardi, whether you love to code, or are a people person and enjoy solving issues and providing support to clients. We have a pleasant and casual work environment, competitive salaries, and a comprehensive benefits package. Our corporate culture stresses integrity, respect, trust, responsibility, and fun!


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Job Description


The Information Technology Service Technician II is responsible for providing quality-oriented support as assigned and scheduled by Dispatch or Service Manager. Technical support will consist of both onsite and remote support and project assistance for issues ranging from but not limited to; O365, Desktop, Server, Network, Software, Backups and various other support items. This position requires excellent communication skills both written and verbal, organizational skills and the ability to manage multiple assignments.


Hours will be dependent upon client needs and expectations; but will include phone/remote support, onsite support and after hours/on call support on a rotation basis.


Role and Responsibilities


· Perform Real Time Ticket Updates in PSA Software (ConnectWise)


· Respond to service requests as assigned by Dispatch or Service Manager


· Prioritize and manage assigned tickets based on client and severity (business impact)


· Onsite service calls require on time arrival, check in with primary contact, handle issues and check out with primary contact prior to leaving


· Escalate Tickets to higher level engineer following escalation procedures


· Follow up with clients and end users to ensure issue has been resolved


· Effectively communicate with client, co-workers and management


· Participate in all meetings requested to do so


· Continual Identification of Process/Change Management


· Create and maintain technical documentation, process and knowledge base content as assigned


 


Required Skills/Experience


Minimum of 2 years technical support experience


Active Directory, Office365, G Suite, VoIP, DVR/NVR’s, Firewall, Switch, and Wireless, Networking


Ability to key 40 wpm minimum


Excellent Communication Skills


Positive Demeanor


Excellent Work Ethic


Ability to learn quickly and take on new challenges


Dependable


High School Graduate or GED


Driver’s License and Auto Insurance


Ability to pass a back ground check


Education/Certification – Recommended


Currently Enrolled in College – classes related to Information Technology


Technical College – classes related to Information Technology


Graduate of College or Technical College Information Technology Program


Current CompTIA- NETWORK+ Certifications


Current MCP or Education/Experience Equivalent with Certification


 


 


Salary/hourly rates will be based on experience


 


 


Company Description

Support 305 provides Information Technology Solutions to keep companies winning.


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Job Description


A+ STEM Labs is a pioneer in developing portable, turn-key, integrated technology solutions that allow teachers to present STEM-related lessons in ways that excite and engage students of all ages. Our purpose is to provide schools a cost-effective solution that improves teaching efficiency while engaging students with hands on technology. See the products you will be supporting in action: https://aplusstemlabs.com/videos/.


Job Summary:


An IT Support Specialist is a talented and technically skilled “people person” who enjoys freedom from the confines of an office. A field engineer who has the special opportunity to work with our amazing clientele and is proud of their ability to provide superior customer service. Supported by our technical staff you will be introduced to and trained on our suite of A+ STEM products


Some expectations for this role include:


• Installation, troubleshooting and service of A+ STEM Labs on-site and occasionally remotely.


• Pre-sales and Post-sales tier 1-2 tech support including minor project management.


• Troubleshoot and resolve common network issues.


• Install, configure, and repair laptops and desktops on Windows 8.1 and 10.


• Must be an individual with a strong desire to work in IT.


• Must be able to demonstrate the ability to troubleshoot desktop/laptop and basic network service issues.


 


Job Requirements:


As an on-site technician you are responsible for your representation of Aplus STEM.


• You should enjoy working closely with people, leveraging advanced customer service skills.


• Provide high level of attentiveness and professionalism; acknowledging client concerns.


• Excellent written and verbal communications skills, as well as presentation skills.


• Self-governing, an ability to successfully work independently with minimal supervision


Education and/or Experience: The following certifications are preferred but not required:


• At least 1-3 years’ recent experience in a technical support or help desk position.


• Knowledgeable in the troubleshooting hardware and software in a Windows environment.


• Working knowledge of TCP/IP, Subnet masking, DHCP and Firewalls.


• A+, Network+, CCNA, MCSE or MCP


 


Benefits Offered:


A competitive compensation package.


Great Company benefits available, including HMO, Health plans, Dental Insurance, Disability benefits and 401K.


2 Weeks paid vacation, plus personal time.


Full training is provided!


Expenses paid or company vehicle provided for travel to the 5 boroughs of New York City, Westchester and Nassau and Suffolk counties.


 


Corporate Headquarters in Bay Shore NY will be your base of operations.


More about us: Our reputation is built on the reliability of our solutions, their ease-of-use, and the high level of support we provide, both for training and product maintenance.


Beginning with the 2002 launch of our first product, the Mobile Science Lab, we have pursued the vision of converting empty classrooms into fully functioning multimedia learning environments through the technology deployed in our bright yellow carts. Today, there are more than 400 mobile solutions deployed within in the New York City school system.


We offer a range of labs, carts and podiums tailored for excellence in teaching math and science including, dedicated solutions for classroom laptop management and multimedia presentations. At A+ STEM Labs, we’re inspired to help teachers of Pre-K through High School and their students better present, teach and learn complex STEM oriented curricula by making lessons “come to life.” Hands-on experimentation, use of scientific tools, presentation of multimedia content, and dynamic student assessment are all made possible using our products.


If you would like additional information about our company, please email us at info@aplusmobilesolutions.com. We look forward to hearing from you.


 


Company Description

A+ Mobile Solutions is a pioneer in developing portable, turn-key, integrated technology solutions that allow teachers to present STEM-related lessons (science, technology, engineering & math) in ways that excite and engage students. Beginning with the 2002 launch of our first product, the Mobile Science Lab, we have pursued the vision of converting empty classrooms in to fully functioning multimedia learning environments through the technology tools housed within our bright yellow carts. Today, there are more than 400 mobile labs deployed within in the New York City school system, and we offer a range of labs, carts and podiums tailored for best teaching math and science, as well as dedicated solutions for multimedia presentation and classroom laptop management.

At A+ STEM Labs, we hope to help Pre-K through High School teachers and students better present, teach and learn complex STEM oriented curricula by making lessons “come to life.” Hands-on experimentation, use of scientific tools, presentation of multimedia content, and dynamic student assessment are all made possible through the use of our products.

Our reputation is built on the reliability of our solutions, their ease-of-use, and the high level of support we provide, both for training and product maintenance. We even help schools investigate funding options.


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Job Description


We are seeking a Technical Support Specialist to join our team! Our firm is looking for people who enjoy positive and productive work environments. In addition to a clean working environment, you will receive necessary hands-on training to help you achieve important goals and quickly earn excellent compensation and individual medical supplement benefits.


Responsibilities:



  • Provide technical assistance with computer hardware and software

  • Resolve issues for clients via phone, in person, or electronically

  • Recommend hardware and software improvements

  • Track customer issues and resolutions


Qualifications:



  • Previous experience in IT, customer service, or other related fields

  • Good to strong communications skills

  • Ability to build rapport with clients

  • Strong troubleshooting and critical thinking skills

  • Positive and professional demeanor


This position does not require a Bachelor's Degree. An Associate's Degree or 2 to 3 years of college academic completion would be considered an added plus.



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Job Description


Job Description


Voicebrook is looking to hire a highly motivated professional technical support specialist to ensure successful client outcomes. We are looking for a candidate who can work in our New Hyde Park, NY office in one of two possible shifts:



  • Day shift: 8-9 am to 5-6 pm

  • Night shift: 4 pm to 1 am


Voicebrook solves reporting issues for Pathology laboratories; we help them save time, money, and lives. Supporting our clients and ensuring their success is our highest priority. Our technical support specialists play a key role in maintaining success for our clients.


Here is what you will accomplish at Voicebrook



  • Play a critical role in keeping our clients happy and successful

  • Join a passionate team that is focused on three things:

  • Building awesome products

  • Building successful client implementations and ongoing interactions

  • Building a great place to work every day

  • Learn, develop, and have fun

  • Play a critical role in our future growth

  • Have an opportunity to interact with other teams and contribute to and learn about other areas of the company


Here is what you will be doing at Voicebrook



  • Be the first line for troubleshooting software and hardware-based technical issues for our clients by phone and email

  • Provide rotational on-call weekend support based on needs as defined by the Support Services Management

  • Handle problem recognition, research, isolation, resolution and follow-up for a variety of client support and service requests

  • Maintain detailed support tickets, escalating issues accordingly, and keeping a consistent channel of communication open with our client(s) and your team members during escalations

  • Provide support coverage, including both in-office and remote support coverage using remote access tools such as GoToAssist, Zoom, Google Hangouts, Microsoft Lync, Skype for Business and more

  • Maintain quality-conscious interface via phone, email and in-person with both technical and non-technical clients

  • Create and update documentation, including knowledge base articles, standard operating procedures, and client facing documentation

  • Assist in other roles as needed


Here are some things that describe you



  • You love helping people

  • You love to solve problems

  • You love to learn

  • You are a self-starter and love to take initiative

  • You are very analytical

  • You believe that the details matter

  • You have great verbal and written communication skills

  • You excel at explaining the technical and functional use of products to inexperienced and experienced professionals alike

  • You have at least two years of experience providing support within a technical or services organization

  • You are able to plan and carry out work independently

  • You are experienced in troubleshooting of Microsoft Windows Operating Systems and Microsoft Office applications

  • You have two years of proven experience in participation with cross-functional teams to accomplish project goals

  • You are a very good typist


Some things that are not required, but may help you perform this job



  • Experience supporting healthcare professionals

  • A degree in Computer Science, Information Systems, or related field of study

  • Experience with dictation/transcription systems and workflows

  • Experience supporting speech recognition technology


Here is what we can offer you



  • A flexible work environment, PTO policy, generous maternity/paternity plans and work from home options

  • A strong support system of passionate co-workers who are driven to succeed

  • An opportunity to be a part of a company that is the leader in its field

  • A highly transparent leadership team

  • A tremendous opportunity to expand your role and grow with the company


Job Type: Full-time


Company Description

Voicebrook is the leading provider of speech recognition and reporting solutions for Pathology; we empower Pathologists to save time, save money and save lives.


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Job Description


 


Top Skills:




  • Technical Support/Implementation 

  • Windows 

  • IIS


  • SQL Server - simple queries


  • POS support - non specific is a HUGE plus

  • Retail or restaurant background if possible! (Said some of the best people come from there)

  • Looking for someone who has more software experience over hardware. No specific software, any kind is fine.



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PHOENIX Rehabilitation & Health Services is a national therapy provider, providing unmatched treatment and care to patients across multiple service lines. PHOENIX views every patient and employee interaction as an opportunity to help that person reach their goals. PHOENIX also provides world-class resources to assist all individuals in achieving those goals. With a focus on personal and professional growth, PHOENIX is seeking employees who have a vision for success.


At this time, we are in search of a candidate to join our exceptional team of employees in the role of Technical Support Analyst in Cranberry Township, PA. Under the direction of the Vice President of Information Technology, this position will be responsible for providing technical user support as well as hardware configuration and deployment.


ESSENTIAL FUNCTIONS


  • Provide main point of contact for technical support for all levels of the organization.

  • Prioritize and appropriately escalate issues to assure timely problem resolution. Carry out fact-finding and analysis of problems; determine most effective problem resolution procedures. Suggests, tests, implements, and evaluates solutions.

  • Provide detailed documentation of all configurations, changes, incidents, and problems.

  • Remotely support PC workstations, laptops, printers, and scanners.

  • Repair hardware as necessary and work closely with service vendors to ensure continuity of service.

  • Recommend changes in software and hardware to improve computer capabilities.

  • Configure and deploy workstations, printers, scanners, and networking equipment in multiple states.

  • Travel to remote locations as necessary.

  • Use help desk software to document incidents, solutions, changes, and service catalog items.

  • Monitor operations of in-house data hosting environment and processes.

  • Understand and apply security principles, especially healthcare related regulations.

  • Complete other duties and tasks as assigned.



QUALIFICATIONS / REQUIREMENTS


  • Associates degree in Computer Science, Information Technology or related discipline.

  • 1 – 5 years of experience, within a corporate environment, preferably healthcare related.

  • Familiarity with Windows Server Management:

  • Domain Users

  • Distribution Lists

  • Security Groups

  • File Share Access

  • Experience with Windows 7, 8.1, 10; technical certifications a plus.



PHOENIX offers a competitive salary and benefit package that includes PTO, and optional participation in health, dental, vision, life and disability insurances, and 401(k) plan.


PHOENIX is an E-Verify and Equal Opportunity Employer.


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 Come work with a well-established technical services company with 45+ employees and growing fast.  We serve Clients as necessary in all parts of the Western United States so there may be some travel. We always have need for exceptional field service personnel of all levels.   Currently, we are looking for customer focused and experienced Field Service Techs to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.   Responsibilities include: · Maintain a safe and clean work environment · Installation, repair, configuration and testing of network & fiber equipment · High level customer service and excellent communication skills · Technical and interpersonal skills working with Network Operations Centers · Conduct site surveys of cabling, power and equipment · Perform termination and testing of cabling: Cat-5 Cat-6, Coax · Perform testing of telecom transmission systems: Optical Power meters, OTDR, RFC · Restore services by troubleshooting and replacing failed components. · Operate vehicles, equipment and tools in the safest possible manner. · Computers skills including configuring network gear and using Microsoft Office. · Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity · Being on-call on a rotating schedule with other team-mates · Must have a basic laptop, smart phone, hotspot and telecom hand tools · You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow listed instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all the details of the work performed.    All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..      

 

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Come work with a well-established technical services company with 30+ employees and growing fast. We have offices in Phoenix, Tucson, Las Vegas, Albuquerque, Denver, Omaha, Kansas City, Salt Lake City and Dallas. We serve Clients as necessary, so there may be some travel. We always have need for exceptional field service personnel of all levels.  

Currently, we are looking for customer focused and experienced Field Service Techs in the Dallas and Denver areas to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.  

Responsibilities include:

· Maintain a safe and clean work environment

· Installation, repair, configuration and testing of network & fiber equipment

· High level customer service and excellent communications skills

· Technical and interpersonal skills working with Network Operations Centers

· Conduct site surveys of cabling, power and equipment

· Perform termination and testing of cabling: Cat-5 Cat-6, Coax

· Perform testing of telecom transmission systems: Optical Power, OTDR, RFC

· Restore services by troubleshooting and replacing failed components.

· Operate vehicles, equipment and tools in the safest possible manner.

· Computers skills including configuring network gear and using Microsoft Office.

· Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity

· Being on-call on a rotating schedule with other team-mates

· Must have a basic laptop, smart phone, hotspot and telecom hand tools

· Operate with Safely and Integrity while delivering excellence to Clients.  

You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all details of the work performed.   

All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..     

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