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HI, WE’RE BROADLY!

Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive!

WHO ARE YOU?

A highly motivated, problem solver with strong Windows operating systems technical skills to join our Integration Support Team!

You possess well-developed technical skills and a strong attention-to-detail. You have a thorough knowledge of Broadly’s product (and services) and be able to describe its functions, features and details to customers. Integration Support Specialists must multi-task across systems and applications, analyze, isolate and resolve a variety of technical integration issues and can comfortably navigate various technical environments (e.g. Windows, Zapier, Postman/cURL, Salesforce, Github).

WHAT’S THE JOB, REALLY?

The Integration Support Specialist provides world-class technical support for Broadly’s small (and medium sized) business customers. This role ensures seamless automated experiences between Broadly and its customers, ensuring connectivity and productivity, delivering optimal value to Broadly’s customers. This role develops, manages, oversees and supports the business system integrations utilized by Broadly and its valued customers.

As Broadly’s Integrations SME (subject-matter expert), the Integration Support Specialist provides cross-functional assistance bridging the gap between Integrations Engineering, Product, Customer Success, Sales and Broadly’s customers. He/she provides Tier-1 and Tier-2 level assistance for all integration related questions and issues.

The Integration Support Specialist’s primary responsibilities are:


  • Providing world-class technical support to assist Broadly’s customers with integrations.

  • Diagnosing, troubleshooting, and resolving integration questions, issues and other requests.

  • Performing advanced business system integrations (Native, 3rd party, Zapier, etc.).

  • Coordinating efforts to research, develop and administer new business system integrations.

  • Work closely with Broadly Integrations Engineering team to develop and test new business system integrations and enhancements

  • Communicate directly with beta customers to gather requirements and test business system integrations

  • Driving product adoption, success, and satisfaction with every email or phone call.

  • Proactively monitor and resolve broken integrations for “at-risk” integrated customers.

  • Notify and train Sales & Success departments on updates related to integrations.

  • Updating internal and external training materials on Integrations.

The minimum, primary skills, qualities, characteristics and experience necessary to meet this position’s outcomes are:


  • Technical - have strong working knowledge of the Windows operating system environment, including Windows registry, Event Scheduler and Event Viewer and the ability to diagnose issues and research and apply solutions. Also must have working knowledge of basic SQL and relational databases

  • Proactive - recognizes & addresses needs before they arise

  • Committed to confidentiality - can be trusted with highly sensitive and confidential information, default conduct exemplifies integrity

  • Attention-to-detail : must be meticulous with data, systems and customer information

  • Vocal : must communicate directly and frequently with affiliated parties

The preferred skills, qualities, characteristics and experience include:


  • Understanding of internet communication concepts such as HTTP/HTTPS, REST, Webhooks and FTP

  • Salesforce

  • Zapier

  • Webhook zap (Setting up, monitoring)

  • Code zap (Javascript/Python)

  • C#

  • Able to read and comprehend code for documentation

  • Able to make minor edits to fix bugs

  • Able to implement new features (nice to have)

  • Javascript

  • Able to read and comprehend code to answer questions about codebase

  • Git/Github

  • Open/Manage tickets

  • Open PRs for edited code

  • Code Reviews for PRs

Benefits:


  • Flexible Time Off: We believe that a balance between work and life is essential to happiness and success, so work hard and take the time you need

  • Health Coverage: We offer competitive coverage plans for medical, dental and vision, because you’re worth it

  • Food: We serve catered lunch every week, gather for company happy hours and stock the office with bountiful snacks

  • Wellness: mental & physical health is a priority

  • Travel: Ask us about our International Travel Stipend!

  • Team Bonding: Regular Meet'n'Greets, All Hands and more!

  • Equity: Yeah, you’ll be a stakeholder, we all are!

  • Compensation: Salary, Bonus and Equity DOE

Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law. We value diversity and encourage all qualified candidates to apply.

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HI, WE’RE BROADLY!

Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive.

Our culture is diverse and inclusive and what we all have in common is that we find purpose in our work, we know our work has meaning, and we strive to learn from one another as we build Broadly together!

WHAT'S THE JOB REALLY?

As a member of the Operations team, the Desktop Support Technician reviews, analyzes, evaluates, optimizes, and proactively responds to the technical systems and tools to assist the growing needs of the company.

WHO ARE YOU?

 


  • You have:

  • 3-5 years of IT and Desktop Support experience

  • Vendor analysis

  • Equipment procurement

  • Understand business practices and processes.

  • Excellent analytical and problem-solving skills.

  • Mac OS, Windows is helpful

  • Ability to demonstrate good judgment and approach in delivering solutions according to architectural, business, and technological constraints.

  • Knowledge of end-to-end testing: unit testing, user acceptance testing, quality assurance testing, and smoke testing.

  • Adaptable in an always changing and exciting start-up environment!!!!!

Desktop Support Analyst's primary responsibilities:


  • Morning shift from 8:00 am to 5 pm Pacific time, Monday through Friday.

  • Network support and troubleshooting for both wireless and wired configurations, cabling, and telephone.

  • Inventory management, security, and maintenance of IT equipment, hardware, software and laptops.

  • Frontline technical support for business process issues within Salesforce and its connected apps (Talkdesk, SalesLoft, etc).

  • Managing the Broadly Help Desk to be a first point of contact for any technical support for the Oakland office.

  • Standard desktop, workstation & laptop hardware and software troubleshooting.

  • Additional responsibilities include onboarding and offboarding employees and administration of Google, Talkdesk, Salesforce, Microsoft, etc.

  • Proactively find and solve IT and Business Application problems in a growing company with multiple office locations.

  • Audio/Video set-up and configurations for all conference rooms and company meetings.

  • Monitor incidents and service requests to ensure SLAs are met and work with analysts or other team members towards successful on-time resolution.

  • Develop and comply with core IT processes, including change control, change management, policy development & enforcement, systems design review, systems troubleshooting and documentation.

  • Special projects / duties as needed for any and all of two California offices.

Benefits:


  • Flexible Time Off: We believe that a balance between work and life is essential to happiness and success, so work hard and take the time you need

  • Health Coverage: We offer competitive coverage plans for medical, dental and vision, because you’re worth it

  • Food: We serve catered lunch every week, gather for company happy hours and stock the office with bountiful snacks

  • Fitness: Gym subsidy, commuter benefit

  • Travel: Ask us about our International Travel Stipend

  • Team Bonding: Weekly Happy Hours, Quarterly All Hands and more!

  • Equity: Yeah, you’ll be a stakeholder, we all are!

  • Compensation: Salary range $55-70K/year Depends On Experience

Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law. We value diversity and encourage all qualified candidates to apply.

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Job Title: Temporary Gala Event Assistant

Department: Development

Reports to: Events and Corporate Sponsorship Manager

Summary:

Since 1971, Raphael House has been at the forefront of providing homeless and low-income families in the San Francisco Bay Area the personalized family-centered solutions they need to build brighter futures. Raphael House is a 100% privately funded and community-supported organization. Our success rate is unmatched: more than 85% of all Raphael House families go on to achieve long-term housing and financial stability.

The primary duties of the Temporary Events Assistant are to support the development team with our annual gala.

Key Responsibilities:

Work with a friendly, positive, helpful attitude with all staff, committee members, board members, sponsors, donors, and vendors. Raphael House is an amazing organization and we’re lucky to be part of such a rewarding, successful non-profit!

Enter in every item/detail received for the 2020 Gala in the BidPal/One Cause database – this includes every ticket purchase, table purchase, guest names, guest contact information, number of guests at table, sponsor tables, staff tables, and bidder numbers and table names.

Extreme attention to detail and correct entry of all information is vital!

Timeliness is also a huge factor – all information received must be entered ASAP.

Confirm we have all necessary information for each donation from the form (address, total value, expiration dates, description, arrival time, need for pick-up, need for ABC License, etc.)

Each item must be designated as Silent Auction, Live Auction, Magnums, or Poured Alcohol

Create binder for all Auction Forms received, place in alpha order

Pull reports from OneCause for updates on what we’ve received for Silent Auction, Live Auction, Magnums, or Poured Alcohol

Email each donor for their logo, description, and photos of donations (for auction boards and online information)

Organize all logos, descriptions, and photos in the G Drive

Create certificates as needed by donors who don’t provide one

Follow up with all donors who still need to get us information in order to process their donation

Label each item received and store neatly in alpha order in the office

Label each magnum received and store neatly in alpha order in the office

Help communicate and coordinate with Gala Committee and Board Members on drop-offs of donations

Help with any other detail or question that may come up in regards to auction, magnums, and alcohol donations

Constantly monitor changes in tables (number of guests, guest names,, etc.)

Package all Silent and Live Auction items together in OneCause (package specifics and names will be provided)

Label each package and item with the correct number once assigned

Bag all packages and items in brown paper bags and store in numeric order

Create basic copy for each Live Auction package with website links to each donation

Create 1-2 sentence description for each magnum received (approximately 60 total). List them in order by year, oldest to youngest.

Pull final reports for designer to create posters and other collateral

Print Auction Description posters and glue-spray them onto the foam-core stands

Print magnum lists for distribution at Gala

Print menu for distribution at Gala

Pick up posters from Kinkos before Gala

Help create the Registration Packets with Programs and Bidder Numbers

Handle any last-minute table and guest changes even up to the hour before Gala begins

Pick-up Uhaul on Friday, May 8th

Help load-in the Uhaul at Raphael House and load-out at the Four Seasons Hotel on Friday, May 8th

Help finalize everything needed the night of Friday, May 8th

Help at the event on Saturday, May 9th from 9 am to 2 am (overtime will be paid)

Help breakdown the event and load out into the UHaul from Four Seasons Hotel from 11 pm - 1 am, drive and park Uhaul in front of Raphael House, unload into Development Office.

Help count and finalize all donations on Monday, May 11th

Drop off the Uhaul on Monday, May 11th

Pull reports for Thank you letters to all auction and magnum donors, print letters and envelopes from report, have signed, and mail

Create reports that detail every aspect of the event – who won what, how much, from what table, from which category, how much they spent total, donors from highest to lowest, what table raised the most, etc. Generate reports from the database.

Coordinate pick-up of Auction items by winners

Help with any final details of post-event wrap-up

Required Skills:

Excellent organizational, interpersonal, and collaborative skills

Excellent verbal and written skills, excellent social interaction with all types of people

Ability to motivate and work well with staff volunteers including Board of Directors

Ability to work well under pressure, stay flexible and have a sense of humor

Ability to stay friendly and positive with all staff, volunteers, sponsors, donors, and vendors

Minimum Qualifications:

Minimum 2 years professional experience in nonprofit development field and events

Minimum 1-2 years’ experience working in a development department

Ability to work independently and as part of a team

Strong computer skills (OneCause database, Word, PowerPoint and Excel)

Strong proofreading skills and excellent attention to detail

Position involves lifting, carrying, and walking up stairs

Please no phone calls or walk-in inquiries about the position

Raphael House provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.

Job Type: Temporary

Salary: $20.00 /hour

Experience:

Fundraising: 1 year (Preferred)

professional experience in Non-Profit Development or Events: 2 years (Preferred)

Additional Compensation:

Other forms

Work Location:

One location

Benefits:

Paid time off

Other

This Job Is Ideal for Someone Who Is:

Dependable -- more reliable than spontaneous

People-oriented -- enjoys interacting with people and working on group projects

Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction

Detail-oriented -- would rather focus on the details of work than the bigger picture

High stress tolerance -- thrives in a high-pressure environment

Schedule:

Monday to Friday

Weekends required

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To apply, please visit our website

Tierra del Sol Foundation is looking for a dedicated and reliable Direct Support Professionals to play an integral role in supporting clients by helping them to utilize effective communication systems; develop positive relationships with others; become valued, contributing members of the community; work toward achievement of their work and life’s goals, and attain a true community-based, integrated, quality of life (which includes competitive, integrated employment.)

This is an excellent opportunity to grow in the education/human services profession and to make meaningful contributions every day in a friendly and supportive work environment.

This position is typically scheduled to work 37 hours per week. These hours and duties are subject to change based on program needs and may include weekends, holidays and evening hours to meet client, employer and stakeholder expectations. Staff will have a 30 minute working lunch when actively supporting clients with a working lunch agreement on file.

Job tasks include, but are not limited to:

- Provide small group and one on one training of individuals in specific job skills and general work behaviors

- Ensure that all assigned job duties are consistently completed according to the employer standards and expectations

- Maintain regular communication with employers regarding their satisfaction with employee performance, work schedules, and quality assurance

- Conduct job analysis in cooperation with employers

- Provide supervision and training to clients in community access skills

- Provide supervision and training to clients in self-advocacy and social/leisure skills

- Provide mobility training

- Assist clients in accessing a variety of community locations using company/personal vehicles/ public transportation

Specific Job Requirements:

- Clear communication and the ability to write notes, interact with managers, clients and client’s family, maintain and develop Individual Service Plans and facilitate client self-advocacy and choice making opportunities.

- The ability to lead small group and one-on-one training,

- Flexibility in accommodating the client’s schedule,

- Three years of good driving experience, a valid California driver’s license, personal vehicle with seat belts to safely accommodate up to 4 passengers, and vehicle insurance is also required.

- Candidate must have a sincere desire to help others be successful.

- This position requires dedication, good judgement, and quick problem solving skills.

- A Bachelor’s degree in the field of Social Service/Rehabilitation is a plus.

- The ideal candidate will also have experience in supporting and training clients in areas of community integrated employment, volunteerism, access, inclusion, and relationship building, and have skill in conducting job analysis, in cooperation with employers.

- The ability to multi-task in a fast-paced environment while teaching clients skills in critical areas required for successful access to the community (including: vocational training, customer service, public transportation training, etc.)

Who We Are: 

Tierra Del Sol Foundation is the leading provider of independent living, job training and support services for people with developmental disabilities. We strive to help adults with developmental disabilities to reach their goals through supportive education, family and community building.

Benefits: 

Tierra del Sol Foundation offers all full-time employees paid vacation and holiday time as well as medical, dental, vision, and life insurance.

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We have two great work from home opportunities for our Tax preparation client. 

  ProSeries  


  • Interact with ProSeries business customers (small to mid-sized tax preparation firms) via phone, assisting with tech support and tax support questions (knowledge of tax concepts a plus)

  •  Research, analyze and determine an appropriate course of actions in a variety of situations for ProSeries customers 

  • Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve inquires 

  • Provide caring and empathetic customer interactions that positively represent the Intuit ProSeries brand 

  •  Use analytical and organizational skills to solve complex customer issues through troubleshooting, critical thinking, and problem-solving Capabilities of Top Performing Call Centers on this Program 

  • Knowledge of tax laws and concepts 

  • Experience preparing personal taxes or helping others with tax preparation 

  • Foundational technical skills and an understanding of how to use a computer and software 

  • Customer service experience and/or internship with a tax preparation company. 

  • Experience in a goal oriented, fast paced, changing environments 

  • Some or recent secondary education in accounting (such as a BA 

  

 

Smartlook™ 

• Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability. 

• Research, analyze and determine an appropriate course of action for TurboTax customers. 

• Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments. 

• Serve as ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise. 

• Document all issues, resolution and follow up actions 

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  Position Summary: We are looking for Tech Savvy individuals that would like to learn the Healthcare data environment.

  Duties and Responsibilities include but are not limited to the following:    


  • Responsible to Project Management for assigned Implementation related tasks. 

  • Ensures that responses to customer inquiries provide value

  • Maintains professional demeanor during all interactions with customers

  • Works effectively and efficiently to resolve customer issues or escalate to 2nd tier technical support

  • Provides suggestions for the improvement of departmental processes

  • Actively improves technical skills

  • Maintains appropriate databases and history files

  • Dispatches calls to field service organization

  • Participates in the analysis of product performance issues

  • Quality and professional delivery of answers provided to customers

  • Efficiency and effectiveness in handling individual customer inquires

  • Adherence to company policies and procedures

  • Degree of proficiency in utilizing the dispatch application software

  • Level of customer satisfaction generated from individual interactions

  • Degree of observed behavior contributing to the improvement of team performance

  • Accuracy of data entered into support center applications and files

  • Effectiveness of efforts to analyze and resolve complex technical issues

  • Effectiveness at expediting urgent customer issues

  • Clarity of communication, written and oral

    Minimum Qualifications:   Skills:   


  • Outstanding verbal and written communications skills 

  • Professional attitude and team player

  • Excellent organizational and customer service skills 

  • Windows-based PCs and Server expertise 

  • Basic Networking troubleshooting skills 

  • Proficient with Microsoft Office 

  • Data base experience, especially MS Access

  • MS SQL Server experience a plus 

  • Ability to multi-task      

  • Must keep extensive written records of all customer interactions

  • Pleasant personality and friendly phone voice a must

Education:  


  • Associate degree in a technical field such as Bioinformatics, Information Technology, or Computer Science or equivalent experience.

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Are you a skilled IT professional who believes in lending your skills to end hunger? If so, consider being a Desktop Support Technician for the San Francisco Marin Food Bank.

The SF Marin Food Bank is comprised of a dedicated team of approximately 150 staff working collaboratively to provide close to 50 million pounds of food to over 210,000 people in the Bay Area – a region where 1 in 4 people are at risk of hunger. We are currently looking for a Desktop Support Technician to provide technical support to our staff . See job description below and apply today if you would like to join us in our mission to end hunger.

PURPOSE OF POSITION: The Food Bank utilizes technology and enterprise systems as an integral part of our work to deliver on our mission. The Information Systems (IS) department plays an important role in maintaining, supporting and developing systems for our staff. The Desktop Support Technician provides frontline support to our staff, enabling them to be more effective with our systems. The technician will provide effective technical support with clear communication and exceptional customer service. Supporting our staff and systems is done in coordination and collaboration with other IS team members. The ideal candidate will have a combination of technical skills and customer service focus.

DUTIES AND RESPONSIBILITIES:

User support


  • Provide first level desktop support for 150 employees, onsite in SF and remotely for Marin.

  • Provide a high level of customer service in supporting staff and resolving their issues.

  • On-site support in our Marin office at least twice per month.

  • Work with Sr. Systems Analyst on overlapping issues impacting network, servers and desktops.

  • Assist IS staff with software systems support, upgrades, deployments and migrations.

  • Monitor and resolve help desk tickets in a timely manner. Communicate status and log actions.

  • New user orientation for desktop computers, phones, system resources and IS policies.

Hardware and software support


  • Desktop PC support, including cloning, configuration, installation, troubleshoot, and repair.

  • Support and maintain peripheral equipment, including monitors, printers, scanners, etc.

  • Assist with supporting a small installation of Mac desktops.

  • Installation and support of Office Suite software, anti-virus/malware and enterprise software.

  • Consult with and escalate issues to higher level staff when necessary.

  • Maintain supplies and coordinate purchase of IS consumables and computer components.

  • Configuration and support of VoIP desk phones, conference phones and voicemail system.

  • Develop how-to document to maintain IS standards and promote end-user knowledge.

  • Assist with issues related to user rights management, data integrity, system security, business continuity and disaster recovery.

System and Account Management


  • Management of network users account in Active Directory, including new users, changes, updates, departures, and archiving.

  • User account and data management in additional systems including file servers, email, Office365, VoIP phones, voicemail, etc.

  • Maintain an inventory of desktop hardware and system configuration information.

Other


  • Assist IS team members as needed in various systems and tasks outside above role.

  • Provide coverage support for other team duties in supporting organizational needs given a small and agile IS department.

  • Perform other duties as assigned.

QUALIFICATIONS:

Required


  • Two or more years of Information Systems work experience in helpdesk, desktop support or related.

  • Excellent communication and customer service skills.

  • Ability to communicate technical concepts to non-technical staff.

  • Strong problem-solving abilities combined with a positive attitude and desire to help others.

  • Comprehensive knowledge of desktop operating systems (Win7 and Win10).

  • Highly proficient with MS Office Suite, especially Outlook, Word and Excel.

  • Proficient with desktop resource and support tools, including Active Directory, Office365, file and print services, system cloning, remote management and remote support tools.

  • Basic knowledge of networking technologies, including TCP/IP, WiFi, VPN, CAT5e, etc.

  • Experience using help desk systems to track and manage service requests.

  • Strong interpersonal, oral and written communication skills.

  • Ability to lift and move computer equipment and peripherals up to 30 lbs.

Preferred


  • Working knowledge and basic administration of phone and voicemail systems, ideally Cisco VoIP.

  • Experience working with virtual desktop machines and thin clients.

  • Basic knowledge of programing or scripting languages.

Education


  • Combination of education and relevant experience sufficient to perform essential duties.

  • A+ PC Technician, Network+, and/or Microsoft certifications are a plus.

Other


  • Ability to work and interact well with individuals (staff, volunteers and participants) from a variety of socioeconomic backgrounds in a culturally diverse environment.

  • Interest in food issues, mission driven work and solving hunger.

  • You thrive in an environment that values and rewards collaboration, leadership, excellence, accountability, and mutual respect.

SALARY: Competitive pay based on qualifications and experience

BENEFITS: Medical, dental, life, long-term disability, and 403(b) retirement plan with employer base and matching contribution. Generous holidays, vacation, and sick time.

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Harambee is a Swahili word that means “let’s pull together.”

If you like a challenge and an exciting team environment read more about us.

Harambee Community Services (HCS) is a specialized Adult Day Care Program that provides community based

day programs and supported employment activities to adults with developmental and intellectual disabilities.

We provide social, recreational, leisure, community, independent living skill development and pre-vocational

skill building. We support our participants in maximizing their ability to enjoy life, have fun and thrive.

Summary of Job Duties (including but not limited to):

Harambee Educators support our participants in a caring therapeutic environment, implementing a non-aversive

behavioral plan and assists them in identifying preferred social, leisure, vocational and recreational activities.

Educators respect the cultural values of the participants, their parents and their Circle of Support.


  • Establishes and maintains a supportive relationship with participants.

  • Provides continuous supervision for participants to ensure safety and wellbeing.

  • Implements positive programming activities that are culturally relevant.

  • Assists participants in accessing community based services and developing a schedule which in cooperation with the participant’s Individual Program Plan.

  • Use alternative communication strategies including picture icons, computer programs and other functional and adaptive approaches.

  • Perform other duties as assigned. Minimum Qualifications:

  • High school diploma or GED required.

  • Undergraduate degree in the social sciences or special education desired but not required.

  • High energy, professionalism and integrity.

  • Quick learner with a good sense of humor and irony.

  • Excellent communication skills.

  • Reliable, trustworthy and compassionate.

  • Ability to be effective in a multilingual, multicultural environment.

  • Ability to be certified in Crisis Prevention Intervention (CPI).

  • Ability to represent HCS in a professional manner at all times.

  • Valid California Driver License or ID.

  • Must be able to pass TB test & fingerprint clearance. Compensation & Benefits:

  • $13.50 to $17.00 per hour depending on experience and location.

  • Partially paid medical, dental and vision benefits and fully paid life insurance.

  • Fully paid Employee Assistance Program (EAP). APPLY: Email cover and resume to  or fax (510) 338-9238 or you may request an application form by emailing. Applications can also be downloaded and printed

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    Start Immediately!!   

Rocky Mountain Independence is a small, caring agency that provides services to adults with disabilities/special needs. Our philosophy is to treat them as we would like to be treated, with respect and kindness. To give them a safe environment to learn, grow, and be themselves, without humiliation or disrespect. To learn and grow by example, to safely work through their challenges with positive communication and mentoring. We thrive on making a difference in their lives and help them become as independent as they possibly can be.

Who wouldn't want to get paid to go to all these fun places with the coolest people in the world? Our clients are high functioning and will warm your heart and make you laugh like you never have before. You will find a love in your heart you never knew you had. I guarantee you; they will teach you more than we could ever teach them.   

We are looking for a person that has what it takes to work with these guys and doesn't think of this as a job. We need a person with the heart and passion to fill a Direct Support Professional position for our day program; preferably a male but open to the right person. It requires picking up clients in a company supplied vehicle at their residence and taking them on a variety of activities in the community throughout the day and then returning them home. Qualified individuals must:

 ·


  •  Have a valid driver’s license with a clean driving record · 

  • Pass a background check · 

  • Sense of humor, Goofy, Joke Around · 

  • Be a good listener, good with people · 

  • Be able to handle stressful situations without losing your temper · 

  • Be calm while driving around with clients to different activities · 

  • Be energetic, fun and interactive, an extrovert · 

  • Be compassionate, understanding, empathetic and patient · 

  • Advocate for our clients · 

  • Must be able to adapt to change even at the last minute · 

  • Communicate calmly and effectively with a client when they did something wrong · 

  • Must be able to communicate and work well with others. We work together as a team!! · 

  • Have a working smart phone · 

  • Have a working tablet or computer that can be used to write daily notes on and send them through email.     

What we offer the right candidate:   


  •  $13.50 - $15.00 per hour depending on "the fit" and experience 

  •  35+ hours per week (Monday thru Friday) 

  •  Company Supplied Vehicle 

  •  Company Credit Card to cover all gas expenses 

  •  Paid Training and certifications 

  •  Health Insurance available after 90 days 

  •  Paid sick days after 90 days  

If you have the heart and passion, volunteered, know someone with a disability or just know you'd be good at it; I'd love to hear from you!!! Please email your resume to: RockyMountainIndependence@gmail.com  

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 Come work with a well-established technical services company with 40+ employees and growing fast. We have offices in Phoenix, Las Vegas, Salt Lake City , Denver, Omaha, Kansas City and Dallas. We serve Clients as necessary, so there may be some travel. We always have need for exceptional field service personnel of all levels.  

Currently, we are looking for customer focused and experienced Field Service Techs in the Southern AZ areas to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.  

Responsibilities include:

 · Maintain a safe and clean work environment

 · Installation, repair, configuration and testing of network & fiber equipment

 · High level customer service and excellent communications skills

 · Technical and interpersonal skills working with Network Operations Centers

 · Conduct site surveys of cabling, power and equipment

 · Perform termination and testing of cabling: Cat-5 Cat-6, Coax 

 · Perform testing of telecom transmission systems: Optical Power, OTDR, RFC

 · Restore services by troubleshooting and replacing failed components.

 · Operate vehicles, equipment and tools in the safest possible manner.

 · Computers skills including configuring network gear and using Microsoft Office.

 · Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity

 · Being on-call on a rotating schedule with other team-mates

 · Must have a basic laptop, smart phone, hotspot and telecom hand tools

 · Operate with Safely and Integrity while delivering excellence to Clients.  

You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all details of the work performed.   

All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..    

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Engineering Coordinator

Full-time/ non-exempt

$65,000- 75,000/year with Benefits 

 

Background

 

CreaTV San Jose is a nonprofit Community Media Center in downtown San Jose. Our mission is to inspire, educate, and connect San Jose communities, using media to foster civic engagement. Serving the San Jose and Silicon Valley community since 2008, CreaTV San Jose is a nationally recognized Community Media Center focusing on access to media and technology, the art of storytelling, and digital equity issues.

 

We manage four public and educational Comcast cable channels, airing over 3,200 locally produced videos in eight different languages each year. CreaTV San Jose also offers workshops in media production and provides a vast array of media production services to nonprofits, cities, schools, and individuals wanting to produce content for the community. 

 

The Position

 

Under the supervision of the Chief Technology Officer, the Engineering Coordinator assists in overseeing CreaTV San Jose facilities and equipment. The Coordinator assists in managing and supporting a variety of production, and broadcast equipment, for multimedia, on and offsite, for CreaTV San Jose and its various service contracts. The ideal candidate will have technical background and strong trouble shooting skills, experience in a variety of media/production environments, and has customer service sensibilities. Candidates should be flexible, self-directed and have excellent communication. The position is full-time and may include evening and weekend hours depending on the needs of the organization.  

 

Typical Duties (may include, but are not limited to, the following):

o Maintain/ manage website and online tools (CMS, SSL, hosting maintenance) as directed.

o Maintain/ manage on and offsite production equipment including CreaTV San Jose’s checkout inventory, production vehicles, and government/ community sites as directed.  

o Project management as assigned

o Provides engineering support for government meeting productions as directed.

o Assist or manage the setup, operation, and storage of production van, fly pack, and studios.

o Perform routine maintenance of video, computer, and networking systems as directed.

o Enter, control, and manage inventory in coordination with appropriate staff.

o Install computer hardware and software as directed.

o Provide computer support to end users, which can include staff, clients, and community members.

o Trouble-shoot equipment and communicate equipment status in a timely and professional manner. 

o Work with vendors, as assigned, to ensure repairs are completed accurately and in a timely manner.

o Provide technical training to potential users, as assigned.

o May need to use a personal vehicle for business-related travel.

o Other duties as assigned.

 

Desirable Skills and Abilities:

o Excellent hardware and software troubleshooting skills.

o Ability to read and create broadcast and technical system documentation (wire lists, schematics).

o Ability to work effectively and personably with clients, staff, and users.

o Strong communication skills and an ability to effectively transmit technical information to those who are not as technically inclined. 

o Multilingual. 

o Ability to view CreaTV San Jose cable TV channels from personal residence.

o Knowledge of community media, civic tech, digital inclusion, public access, and/or media production.

 

General Requirements:

o Strong written and verbal communication skills.

o Ability to lift up to 50 lbs. unassisted.

o Vision and hearing must be sufficient to critically judge the quality of sound and video from A/V monitoring equipment (headphones, speakers, TV monitor screens, waveform monitors, vector scopes, VU meters, etc.).

o Must possess manual dexterity and coordination required to operate small push buttons and switches associated with electronic devices and switching equipment, as well as power tools.

o Must be able to maneuver in small spaces and up and down ladders.

o Must possess and maintain a valid California driver's license, have a safe driving record, and maintain California minimum required automobile insurance.

o Strong customer service skills.

o Strong verbal and written communication skills.

 

Education and Experience:

Any combination of education and experience that provides the skills, knowledge, and abilities required.  

o Minimum five years of onsite video engineering experience.

o Some College and/or technical training

 

 

Applications due no later than 1/31/20 at 6pm

 

To apply, please send cover letter explaining your interest in the position and resume to jobs@creatvsj.org with the subject line: Engineering Coordinator. Please, no phone calls or hard copies of materials through the postal service.

 

 

People of color, women, formerly incarcerated people, and LGBTQ individuals are strongly encouraged to apply.

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 Come work with a well-established technical services company with 40 employees and growing fast. We have offices in Phoenix, Tucson, Las Vegas, Albuquerque, Denver, Omaha, Kansas City and Dallas. We serve Clients as necessary, so there may be some travel. We always have need for exceptional field service personnel of all levels.  

Currently, we are looking for customer focused and experienced Field Service Techs in the Denver areas to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.  

Responsibilities include:

 · Maintain a safe and clean work environment

 · Installation, repair, configuration and testing of network & fiber equipment

 · High level customer service and excellent communications skills

 · Technical and interpersonal skills working with Network Operations Centers

 · Conduct site surveys of cabling, power and equipment

 · Perform termination and testing of cabling: Cat-5 Cat-6, Coax 

 · Perform testing of telecom transmission systems: Optical Power, OTDR, RFC

 · Restore services by troubleshooting and replacing failed components.

 · Operate vehicles, equipment and tools in the safest possible manner.

 · Computers skills including configuring network gear and using Microsoft Office.

 · Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity

 · Being on-call on a rotating schedule with other team-mates

 · Must have a basic laptop, smart phone, hotspot and telecom hand tools

 · Operate with Safely and Integrity while delivering excellence to Clients.  

You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all details of the work performed.   

All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..   

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 Come work with a well-established technical services company with 40 employees and growing fast. We have offices in Phoenix, Tucson, Las Vegas, Denver, Omaha, Kansas City and Dallas. We serve Clients as necessary, so there may be some travel. We always have need for exceptional field service personnel of all levels.  

Currently, we are looking for customer focused and experienced Field Service Techs in the Southern AZ areas to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.  

Responsibilities include:

 · Maintain a safe and clean work environment

 · Installation, repair, configuration and testing of network & fiber equipment

 · High level customer service and excellent communications skills

 · Technical and interpersonal skills working with Network Operations Centers

 · Conduct site surveys of cabling, power and equipment

 · Perform termination and testing of cabling: Cat-5 Cat-6, Coax 

 · Perform testing of telecom transmission systems: Optical Power, OTDR, RFC

 · Restore services by troubleshooting and replacing failed components.

 · Operate vehicles, equipment and tools in the safest possible manner.

 · Computers skills including configuring network gear and using Microsoft Office.

 · Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity

 · Being on-call on a rotating schedule with other team-mates

 · Must have a basic laptop, smart phone, hotspot and telecom hand tools

 · Operate with Safely and Integrity while delivering excellence to Clients.  

You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all details of the work performed.   

All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..   

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Under the direction and guidance of the Specialized Administrator/House Manager, the Behavior Support Professional is responsible for ensuring support is provided to individuals with intellectual and developmental disabilities with significant behavioral barriers in a specialized residential facility. The Behavior Support Professional is responsible for working closely with contracted behaviorists, psychiatrists, nurses, and other members of the consultant team to ensure quality care and positive behavioral support and outcomes to the residents served. The Behavior Support Professional shall ensure implementation of skill-based training based on the principles of Applied Behavior Analysis and Positive Behavior Supports to teach individuals how to deal with issues that may result in behavioral episodes as outlined in the residents’ Individual Service Plans (ISPs) and behavior plans. Such training shall take place in both the home and in various community settings. The ability to assess and effectively identify and address behaviors exhibited by residents in an ethical and safe manner is crucial to this position.

The Behavior Support Professional is also responsible for maintaining a healthy, safe, comfortable, attractive, and clean home for the residents and to support them in a dignified and respectful manner.

Due to the extent of physical behaviors exhibited by residents, the Behavior Support Professional understands the inherent risk of personal injury. Therefore, it is highly important for the BSP to adhere to all safety and preventative measures and training.

Qualifications


  • Must be at least 21 years of age.

  • Associate’s Degree or higher desired (experience may be substituted for education)


    • Educational background in psychology and behaviorism or certification as a Registered Behavior Technician is preferred

    • Willingness and ability to stay current in effective behavior management techniques is required



  • Two to five years’ experience working in a residential setting with individuals who are developmentally disabled


    • Experience with individuals who have significant behavioral concerns is preferred



  • Ability to meet required state and agency standards and in-service training and education

  • Ability to demonstrate strong understanding and implementation of positive behavior support principles

  • Strong verbal and written communication skills

  • Ability to understand written and verbal directives

  • Possess effective conflict resolution skills

  • Competence in the use of computers and software (MS Word, MS Excel, and MS Outlook)

  • Current and valid First Aid/CPR Certification

  • Personal vehicle for transportation of individuals served (as needed), current and valid California driver’s license, and a driving record that meets agency standards

  • Adhere to personnel requirements and agency policies and procedures

Essential Duties and Responsibilities


  • Ensure the rights of individuals with developmental disabilities at all times.

  • Respect resident desires and wishes as outlined in person-centered plans while simultaneously supporting resident health, safety, and behavioral concerns

  • Ensure the health and safety of residents at all times. May not leave residents unattended and must remain on shift until relief staff reports on site.

  • Maintain empathic, yet professional relationship with residents and other stakeholders

  • Actively engage residents through planned activities, outings, educational opportunities, and general daily interaction

  • Support and assist residents in developing skills for daily care, living, personal hygiene, and developing coping skills necessary to reduce behavioral episodes.

  • Protect and advocate for unmet resident needs and assure confidentiality of resident information.

  • Utilize and implement behavioral principles and positive behavioral supports to encourage appropriate behaviors for various settings (both in the home and in the community) while promoting an atmosphere of choice, dignity and respect.


    • Maintain annual certification of Positive Behavioral Support training

    • Successful completion and annual recertification in Nonviolent Crisis Intervention

    • Follow Individual Service Plans (ISPs)

    • Follow Behavior Support Plans (BSPs)

    • Provide input to the administrator, behaviorist, psychiatrist, and other members of the interdisciplinary team to monitor and modify plans as needed



  • Act as a member of the interdisciplinary team when needed.

  • Document and maintain accurate data on skill development and behavioral episodes for use in tracking resident progress and ongoing development of strategies to assist residents in successfully achieving goals and objectives.

  • Ensure completion of all regulatory and agency required training including those for providing behavioral support to residents.


    • Attend all meetings and in-services required by the agency.



  • Promote effective communications between the residential home and other departments and agencies.

  • Coordinate activities that promote learning, skill acquisition, and self-regulation of behavior.

  • Aid in the self-administration of medications and ensure medical treatments are given as prescribed to residents. Inform and support residents in understanding their complex medical needs. Comply with all regulatory and agency requirements in the control, custody, and safeguarding of resident medications.

  • Assist the Administrator in transporting residents to medical appointments as necessary.

  • Ensure there is adequate medical, maintenance, hygiene, and food supplies and/or equipment available to complete all required tasks in compliance with regulations.

  • Ensure the care and safeguarding of resident property.

  • Ensure the safeguarding of resident cash resources.

  • Report all incidents as required by regulation and agency policy and procedures.

  • Complete any other tasks as requested by the Administrator or Director of Residential Services.

Physical Requirements

With or without reasonable accommodation, the physical and mental requirement of this job may include, but are not limited to, the following:


  • Ability to operate a motor vehicle according to California laws and regulations

  • Ability to reach with hands and arms, pushing, stooping, kneeling, crouching, crawling, frequent sitting, standing, and walking may be required for long periods of time


    • May require running, climbing stairs, walking up inclines, or on uneven terrain



  • Physical ability to lift 50 pounds and perform a two-person transport position and the team control position for individuals exhibiting behavioral episodes that threaten the safety and welfare of self or others

  • Visual acuity required for the use of computers and reading materials

  • Ability to hear, speak, and write clearly

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Job Title: Direct Support Professional/Caregiver Requirements:

Pay starts at $15.00 / hour.

- 18 years or older and with a minimum of 2 years of driving experience.

- Hold a valid CA driver's license and clean DMV record.

- Must pass criminal background check (FBI and DOJ clearance, history of no misdemeanors or felonies).

- Pass employment physical and meet physical requirements of job, including a TB Test.

- Hold current CPR and First Aid certifications or ability to acquire them.

- Knowledge of medication administration/MAR.

- Must be able to work weekends and some holidays.

- Love of people; focus on a person centered philosophy.

- Experience working with individuals with intellectual and developmental disabilities.

-Sick, vacation and PTO benefits provided for ALL staff including part time employees. On Duty meals provided.

-Health, Vision, dental, Acupuncture, Chiro benefits available for full time staff working a minimum of 35 hours/week.                                                  -Most shifts are 1:30pm and later up till 10 or 11pm M-F. Sat-Sun 7am-10 or 11 pm.

 Check out our website at www.calprogramsautistic.org or our Facebook page. C.P.A. is an equal opportunity employer. Job Types: Full-time

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Position Title: Behavioral Health Clinical Supervisor

Salary/Benefits: $42k - $45k Part tim position (20 hrs/wk) annually with generous vacation and holiday leave, medical, dental and vision insurance and 401k retirement plan.

Location: Visitacion Valley Strong Families - 1099 Sunnydale Ave. San Francisco, CA 94134

Reports to: Program Director

Program Overview:

APA Family Support Services’ Behavioral Health Program’s mission is to serve at-risk children, youth, individuals and families. We provide culturally sensitive counseling and group support in multiple languages. Our program offers both school based and center based therapeutic services to San Francisco residents.

Our goal is to promote and maintain a safe and happy home environment for our families. We aim to help children, youth, individuals and families by nurturing growth, empowerment, and resilience through individual and family therapy. We specifically offer therapeutic support to strengthen caring relationships and increase emotional/behavioral well-being. We use evidence based therapeutic interventions as it fits within the individual’s and family’s cultural context.

Responsibilities:

1. Clinical Supervision:
● Provide weekly direct individual supervision for trainees

● Provide weekly case group consultation for trainees

● Evaluate trainee’s progress

 

2. Didactic Training:

● Legal and ethical guidelines for providing therapeutic services,

● Proper documentation that meets MediCal requirements,

● Cultural sensitivity, curiosity, and honor in therapeutic practices,

● Basic to nuanced therapeutic techniques, and

● Psychodynamic, attachment based, trauma and culturally informed theory for providing therapeutic services

 

3. Trainee Recruitment and Orientation:

● Conduct interviews with candidates

● Conduct orientation at the beginning of each academic year

 

4. Quality Assurance:

● Ensure documentation is accurate and follows regulatory guidelines

 

5. Liaison:

● Collaborate with partnered schools to ensure implementation of therapeutic services

● Connect with in-house staff from other APA’s program and professionals at other community-based organizations for implementation of therapeutic services and referrals

 

6. Others:

● Work closely with Behavioral Health Program Director to ensure the smooth operation of the program

● Represent the agency in community meetings, and act as a liaison with outside agencies

● Provide consultations and education on mental health to staff

● Perform other duties as may be assigned

Qualifications:

1. LMFT, LCSW or licensed Clinical Psychologist with two years post-licensure experience

2. Proven ability to train clinicians in assessments, diagnosis, and treatment planning

3. Proven ability to work with people from diverse ethnic, socioeconomic, educational, religious, sexual/gender orientations and generational backgrounds

4. Experience with EMR (electronic medical record) preferred

5. Familiarity and experience working with community-based organizations and city government agencies

6. Skills: Excellent supervisory skills; excellent organizational and task management skills; conflict resolution skills

7. Valid California Driver’s License and proof of vehicle insurance

8. Must pass Background check and TB test clearance

To Apply:

Mail resume to: APA Family Support Services

10 Nottingham Pl

San Francisco, CA 94133

or email 

Subject/Ref.: Behavioral Health Clinical Supervisor

APA is an equal opportunity employer.

Positions open until filled.

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Come work with a well-established technical services company with 35+ employees and growing fast.  We serve Clients as necessary in all parts of the Western United States  so there may be some travel. We always have need for exceptional field service personnel of all levels.   Currently, we are looking for customer focused and experienced Field Service Techs to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.   

Responsibilities include: 

·Maintain a safe and clean work environment · Installation, repair, configuration and testing of network & fiber equipment 

· High level customer service and excellent communication skills 

· Technical and interpersonal skills working with Network Operations Centers 

· Conduct site surveys of cabling, power and equipment · Perform termination and testing of cabling: Cat-5 Cat-6, Coax 

· Perform testing of telecom transmission systems: Optical Power meters, OTDR, RFC 

· Restore services by troubleshooting and replacing failed components. 

· Operate vehicles, equipment and tools in the safest possible manner. 

· Computers skills including configuring network gear and using Microsoft Office. 

· Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity 

· Being on-call on a rotating schedule with other team-mates 

· Must have a basic laptop, smart phone, hotspot and telecom hand tools 

You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow listed instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all the details of the work performed.    

All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..        

See who you are connected to at Interconnect, Inc.
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  Come work with a well-established technical services company with 40 employees and growing fast. We have offices in Phoenix, Tucson, Las Vegas, Albuquerque, Denver, Omaha, Kansas City and Dallas. We serve Clients as necessary, so there may be some travel. We always have need for exceptional field service personnel of all levels.  

Currently, we are looking for customer focused and experienced Field Service Techs in the Southern AZ areas to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.  

Responsibilities include:

 · Maintain a safe and clean work environment

 · Installation, repair, configuration and testing of network & fiber equipment

 · High level customer service and excellent communications skills

 · Technical and interpersonal skills working with Network Operations Centers

 · Conduct site surveys of cabling, power and equipment

 · Perform termination and testing of cabling: Cat-5 Cat-6, Coax 

 · Perform testing of telecom transmission systems: Optical Power, OTDR, RFC

 · Restore services by troubleshooting and replacing failed components.

 · Operate vehicles, equipment and tools in the safest possible manner.

 · Computers skills including configuring network gear and using Microsoft Office.

 · Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity

 · Being on-call on a rotating schedule with other team-mates

 · Must have a basic laptop, smart phone, hotspot and telecom hand tools

 · Operate with Safely and Integrity while delivering excellence to Clients.  

You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all details of the work performed.   

All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..   

See who you are connected to at Interconnect, Inc.
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Come work with a well-established technical services company with 35+ employees and growing fast.  We serve Clients as necessary in all parts of the Western United States  so there may be some travel. We always have need for exceptional field service personnel of all levels.   Currently, we are looking for customer focused and experienced Field Service Techs to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.   

Responsibilities include: 

·Maintain a safe and clean work environment · Installation, repair, configuration and testing of network & fiber equipment 

· High level customer service and excellent communication skills 

· Technical and interpersonal skills working with Network Operations Centers 

· Conduct site surveys of cabling, power and equipment · Perform termination and testing of cabling: Cat-5 Cat-6, Coax 

· Perform testing of telecom transmission systems: Optical Power meters, OTDR, RFC 

· Restore services by troubleshooting and replacing failed components. 

· Operate vehicles, equipment and tools in the safest possible manner. 

· Computers skills including configuring network gear and using Microsoft Office. 

· Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity 

· Being on-call on a rotating schedule with other team-mates 

· Must have a basic laptop, smart phone, hotspot and telecom hand tools 

You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow listed instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all the details of the work performed.    

All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..        

See who you are connected to at Interconnect, Inc.
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Come work with a well-established technical services company with 30+ employees and growing fast. We have offices in Phoenix, Tucson, Las Vegas, Albuquerque, Denver, Omaha, Kansas City, Salt Lake City and Dallas. We serve Clients as necessary, so there may be some travel. We always have need for exceptional field service personnel of all levels.  

Currently, we are looking for customer focused and experienced Field Service Techs in the El Paso areas to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.  

Responsibilities include:

· Maintain a safe and clean work environment

· Installation, repair, configuration and testing of network & fiber equipment

· High level customer service and excellent communications skills

· Technical and interpersonal skills working with Network Operations Centers

· Conduct site surveys of cabling, power and equipment

· Perform termination and testing of cabling: Cat-5 Cat-6, Coax

· Perform testing of telecom transmission systems: Optical Power, OTDR, RFC

· Restore services by troubleshooting and replacing failed components.

· Operate vehicles, equipment and tools in the safest possible manner.

· Computers skills including configuring network gear and using Microsoft Office.

· Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity

· Being on-call on a rotating schedule with other team-mates

· Must have a basic laptop, smart phone, hotspot and telecom hand tools

· Operate with Safely and Integrity while delivering excellence to Clients.  

You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all details of the work performed.   

All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..     

See who you are connected to at Interconnect, Inc.
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 Come work with a well-established technical services company with 30+ employees and growing fast. We have offices in Phoenix, Tucson, Las Vegas, Albuquerque, Denver, Omaha, Kansas City, Salt Lake City and Dallas. We serve Clients as necessary, so there may be some travel. We always have need for exceptional field service personnel of all levels.   Currently, we are looking for customer focused and experienced Field Service Techs in the Houston areas to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.   

Responsibilities include: 

· Maintain a safe and clean work environment · Installation, repair, configuration and testing of network & fiber equipment

 · High level customer service and excellent communications skills 

· Technical and interpersonal skills working with Network Operations Centers 

· Conduct site surveys of cabling, power and equipment 

· Perform termination and testing of cabling: Cat-5 Cat-6, Coax 

· Perform testing of telecom transmission systems: Optical Power, OTDR, RFC 

· Restore services by troubleshooting and replacing failed components. 

· Operate vehicles, equipment and tools in the safest possible manner. 

· Computers skills including configuring network gear and using Microsoft Office. 

· Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity 

· Being on-call on a rotating schedule with other team-mates 

· Must have a basic laptop, smart phone, hotspot and telecom hand tools 

· Operate with Safely and Integrity while delivering excellence to Clients.  

 You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all details of the work performed.    All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..      

See who you are connected to at Interconnect, Inc.
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Technical Support/Site Reliability Analyst or Sr. Technical Support/Site Reliability Analyst

eGovernment (eGov) partners and supports the U.S. Treasurys mission to expand the use of digital transactions across the Federal Government. The group provides strategic-level leadership, industry knowledge and innovative thinking to assist with Treasurys end goal of all-electronic payments and disbursements.

As a part of the Federal Reserve Bank of Clevelands eGov team, we embrace the challenge of consistently delivering exceptional work to benefit the Treasury, our organization, federal agencies, businesses, financial institutions and individuals. * To be considered for this position, candidates must be a U.S. citizen and have resided in the U.S. for a minimum of three consecutive years. **Position Summary:

Provides a broad range of technical support services for Treasury's large scale, web-based financial transaction processing applications managed by eGov. Supports application design and deployment, continuity planning, contingency planning, application monitoring, and second tier support.

Essential Accountabilities: * Provides technical assistance for business operations and application development to ensure applications are running optimally in production, test, and development environments. * Identifies manual workarounds for potential automation. * Interacts with technicians, such as application integrators, network and infrastructure engineers to provide ongoing second- and third-level support for off-the-shelf and custom written enterprise-wide applications, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and development of or support for standard maintenance procedures. * Provides assistance with data analysis, capacity plans, and execution of contingency plans. * Serves as technical resource to internal and external IT groups. May provide subject matter expertise for third party products and utilities used to support enterprise-wide applications. * Works directly with users such as technicians within federal agencies to resolve third party interfacing system technical issues. * Works with the development staff to understand the software products and any enhancements that are deployed, consults with developers on issues related to the impact of development on the infrastructure, works with system engineers and developers to define server configuration settings, leads the migration of code through staging environments to production, and provides assistance to software quality assurance technicians during system acceptance testing. * Understands transaction, batch, and file processing flows. * May provide subject matter expertise for third party products and utilities used to support enterprise wide applications. * Required to provide rotational on-call support. * Performs other duties as assigned or requested. * Adheres to the Bank's attendance policies through regular and prompt attendance. * Requires following vaguely defined procedures. Decisions are consistently made within reason and affect the work group or department.* *Problem Solving Skills: * Logical analysis: Requires thinking through and solving problems step by step, often looking beyond the obvious solution to a problem and digging deeper for the best solution. * Working in a group environment: Requires working as part of a group to solve issues and problems.Qualifications: * Bachelor's degree * 3 years of related work experience for Site Reliability Analyst * 5 years of related work experience for Sr. Site Reliability Analyst * Employees typically sit most of the day, work with a computer and may answer/respond to phone calls. Physical movement consists of walking for meetings, breaks, etc. Ability to lift items weighing approximately 20 pounds on a limited basis is required. Employees may be required to travel by car/air. * Ability to read and comprehend complex technical documentation * Ability to comprehend business operational requirements * Demonstrated ability to analyze and communicate complex technical analysis to technical and non-technical audiences * Strong technical skills with the ability to coordinate, manage and ensure the success of deployments * Excellent problem solving, organizational and analytical skillsDesired Qualifications: * Linux, Solaris, Unix, Windows * App Server administration, installation, software deployment, configuration * STMP Mail Gateway * HTTP, TCP/IP * Networking

/The Federal Reserve Bank of Cleveland is an Equal Opportunity Employer. We are dedicated to sustaining an environment in which diversity is valued and differences are strengths. It is the Banks policy to provide equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, gender identity or expression, genetic information or sexual orientation./

Organization: *Federal Reserve Bank of Cleveland

Title: Technical Support/Site Reliability Analyst or Sr. Technical Support/Site Reliability Analyst

Location: OH-Cleveland

Requisition ID: 262031


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Job Description


Source Support’s relentless goal is to provide world-class support to enterprise IT customers & partners by creating undeniable client value. Technical Support (TS) Engineers handle support cases for datacenters ranging from basic user issues to break/fix field event management using contracted resources.

Success requires responsiveness, disciplined self-direction, ability to effectively multi-task, follow-through, clear communication and skill to manage customer situations often under tight deadlines. Expect regular interaction with customers, team members, field engineers (FEs), sales associates and others. Focus is to resolve issues swiftly, professionally and with a keen sense of quality and the customer experience.

We support a broad, diverse set of customers. TS Engineers are responsible to develop a deep technical understanding of customer products and pursue excellence in executing all Source customer processes to meet their requirements. It is important to clearly document workflow activities as they occur so customers are able to monitor case progress. Additionally, Source persistently pursues continuous improvement. Everyone is expected to strive for improvement individually and as a team.

Key responsibilities include:


• Quick & efficient responses to customer/partner requests for technical support


• Directing the diagnosis & workflow of each service event to ensure successful conclusion


• Adhering to established procedures & protocols to ensure superior customer satisfaction


• Modeling responsiveness & integrity in all customer communications


• Accurately documenting, tracking & monitoring cases to ensure timely resolution


• Contacting, vetting, securing & working with the chosen FE to successfully execute each field event


• Seeking aid & help from SOC staff as needed


• Escalating to SOC management and partners per established procedures


• Working with the SOC to accomplish assigned goals & objectives


• Actively participating in the shift rotation including weekends, after hours & holidays as needed


• Performing other duties and projects as assigned

Education & Experience:


• Associate degree in Computer Science or equivalent industry experience


• 2+ years working in a customer-facing support role dealing with enterprise IT customers


• Hands-on experience debugging various systems


• CompTIA A+, Server+ and Network+ certifications


• Completion of CompTIA Storage+ course is a bonus


• Maintaining compliance in the Source Academy

Required Technical Skills:


• Solid technical & process troubleshooting skills


• Strong technical aptitude paired with ability & desire to quickly learn new technologies


• Experience supporting major IT infrastructure environments (Dell, Supermicro, HP & IBM) including servers, storage systems, networking & virtual servers.


• Comfortable troubleshooting BIOS, firmware, motherboards, PCI cards, cables and RAID configurations


• Troubleshooting & administration experience in at least 1 operating system including Windows Server, Linux & VMware.


• Understanding of mid-enterprise level data center communication with vendors and clients by phone and in-person


• Log gathering experience


• Understanding of remote troubleshooting techniques and tools


• Case management experience in Salesforce Service Cloud preferred


• Familiarity with HPC & clustered environments is a bonus

Required Soft Skills:


• Dedication and focus on customer satisfaction and follow-through


• Strong phone presence coupled with outstanding customer service skills


• Ability to multi-task & thrive in fast-paced environment


• Patience in dealing with stress and challenging situations


• Experience, judgment and drive to plan, make decisions and accomplish individual & team goals


• Excellent teamwork aptitude and skills


• Strict attention to detail especially in following case process documentation


• Good writing skills to create relevant, succinct case notes


• Strong computer skills including typing accurately while on the phone to capture required case information


• Organized with demonstrated ability to work independently, take initiative and solve problems


• Manage all internal & external interactions in a professional and courteous manner


Company Description

Source Support Services is a leader in providing global, same-day and next-day on-site IT support. We enable technology providers to globally deploy comprehensive support services efficiently and cost effectively through an automated business model. Our network of 12,000 service professionals and team of highly skilled engineers provide seamless global support and peace of mind to many of the world's most recognizable brands.


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Job Description


A+ STEM Labs is a pioneer in developing portable, turn-key, integrated technology solutions that allow teachers to present STEM-related lessons in ways that excite and engage students of all ages. Our purpose is to provide schools a cost-effective solution that improves teaching efficiency while engaging students with hands on technology. See the products you will be supporting in action: https://aplusstemlabs.com/videos/.


Job Summary:


An IT Support Specialist is a talented and technically skilled “people person” who enjoys freedom from the confines of an office. A field engineer who has the special opportunity to work with our amazing clientele and is proud of their ability to provide superior customer service. Supported by our technical staff you will be introduced to and trained on our suite of A+ STEM products


Some expectations for this role include:


• Installation, troubleshooting and service of A+ STEM Labs on-site and occasionally remotely.


• Pre-sales and Post-sales tier 1-2 tech support including minor project management.


• Troubleshoot and resolve common network issues.


• Install, configure, and repair laptops and desktops on Windows 8.1 and 10.


• Must be an individual with a strong desire to work in IT.


• Must be able to demonstrate the ability to troubleshoot desktop/laptop and basic network service issues.


 


Job Requirements:


As an on-site technician you are responsible for your representation of Aplus STEM.


• You should enjoy working closely with people, leveraging advanced customer service skills.


• Provide high level of attentiveness and professionalism; acknowledging client concerns.


• Excellent written and verbal communications skills, as well as presentation skills.


• Self-governing, an ability to successfully work independently with minimal supervision


Education and/or Experience: The following certifications are preferred but not required:


• At least 1-3 years’ recent experience in a technical support or help desk position.


• Knowledgeable in the troubleshooting hardware and software in a Windows environment.


• Working knowledge of TCP/IP, Subnet masking, DHCP and Firewalls.


• A+, Network+, CCNA, MCSE or MCP


 


Benefits Offered:


A competitive compensation package.


Great Company benefits available, including HMO, Health plans, Dental Insurance, Disability benefits and 401K.


2 Weeks paid vacation, plus personal time.


Full training is provided!


Expenses paid or company vehicle provided for travel to the 5 boroughs of New York City, Westchester and Nassau and Suffolk counties.


 


Corporate Headquarters in Bay Shore NY will be your base of operations.


More about us: Our reputation is built on the reliability of our solutions, their ease-of-use, and the high level of support we provide, both for training and product maintenance.


Beginning with the 2002 launch of our first product, the Mobile Science Lab, we have pursued the vision of converting empty classrooms into fully functioning multimedia learning environments through the technology deployed in our bright yellow carts. Today, there are more than 400 mobile solutions deployed within in the New York City school system.


We offer a range of labs, carts and podiums tailored for excellence in teaching math and science including, dedicated solutions for classroom laptop management and multimedia presentations. At A+ STEM Labs, we’re inspired to help teachers of Pre-K through High School and their students better present, teach and learn complex STEM oriented curricula by making lessons “come to life.” Hands-on experimentation, use of scientific tools, presentation of multimedia content, and dynamic student assessment are all made possible using our products.


If you would like additional information about our company, please email us at info@aplusmobilesolutions.com. We look forward to hearing from you.


 


Company Description

A+ Mobile Solutions is a pioneer in developing portable, turn-key, integrated technology solutions that allow teachers to present STEM-related lessons (science, technology, engineering & math) in ways that excite and engage students. Beginning with the 2002 launch of our first product, the Mobile Science Lab, we have pursued the vision of converting empty classrooms in to fully functioning multimedia learning environments through the technology tools housed within our bright yellow carts. Today, there are more than 400 mobile labs deployed within in the New York City school system, and we offer a range of labs, carts and podiums tailored for best teaching math and science, as well as dedicated solutions for multimedia presentation and classroom laptop management.

At A+ STEM Labs, we hope to help Pre-K through High School teachers and students better present, teach and learn complex STEM oriented curricula by making lessons “come to life.” Hands-on experimentation, use of scientific tools, presentation of multimedia content, and dynamic student assessment are all made possible through the use of our products.

Our reputation is built on the reliability of our solutions, their ease-of-use, and the high level of support we provide, both for training and product maintenance. We even help schools investigate funding options.


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Job Description


The Information Technology Service Technician II is responsible for providing quality-oriented support as assigned and scheduled by Dispatch or Service Manager. Technical support will consist of both onsite and remote support and project assistance for issues ranging from but not limited to; O365, Desktop, Server, Network, Software, Backups and various other support items. This position requires excellent communication skills both written and verbal, organizational skills and the ability to manage multiple assignments.


Hours will be dependent upon client needs and expectations; but will include phone/remote support, onsite support and after hours/on call support on a rotation basis.


Role and Responsibilities


· Perform Real Time Ticket Updates in PSA Software (ConnectWise)


· Respond to service requests as assigned by Dispatch or Service Manager


· Prioritize and manage assigned tickets based on client and severity (business impact)


· Onsite service calls require on time arrival, check in with primary contact, handle issues and check out with primary contact prior to leaving


· Escalate Tickets to higher level engineer following escalation procedures


· Follow up with clients and end users to ensure issue has been resolved


· Effectively communicate with client, co-workers and management


· Participate in all meetings requested to do so


· Continual Identification of Process/Change Management


· Create and maintain technical documentation, process and knowledge base content as assigned


 


Required Skills/Experience


Minimum of 2 years technical support experience


Active Directory, Office365, G Suite, VoIP, DVR/NVR’s, Firewall, Switch, and Wireless, Networking


Ability to key 40 wpm minimum


Excellent Communication Skills


Positive Demeanor


Excellent Work Ethic


Ability to learn quickly and take on new challenges


Dependable


High School Graduate or GED


Driver’s License and Auto Insurance


Ability to pass a back ground check


Education/Certification – Recommended


Currently Enrolled in College – classes related to Information Technology


Technical College – classes related to Information Technology


Graduate of College or Technical College Information Technology Program


Current CompTIA- NETWORK+ Certifications


Current MCP or Education/Experience Equivalent with Certification


 


 


Salary/hourly rates will be based on experience


 


 


Company Description

Support 305 provides Information Technology Solutions to keep companies winning.


See full job description

Job Description


TECHNICAL SUPPORT - The IoT Service Management team is responsible for availability, reliability, performance and capacity of IoT applications and end-to-end IoT services. The IoT Availability group within this team is responsible for centralized trouble-shooting of highly complex IoT service and application issues to ensure high availability and reliability of the service to our customers. The team manages and resolves issues generated from automated alarms, customer facing Support teams and internal Product and Development teams. Utilizing their knowledge of IoT service architectures, call flows, support models and processes they analyze the issues to either resolve them or engage and coordinate amongst internal SME teams as needed to assist with issue resolution. All issues are tracked and managed to resolution to meet service level targets including escalation as needed. They create and continuously update knowledge base data and Return-To-Service (RTS) documentation used to troubleshoot and resolve IoT service and application issues to improve the efficiency and speed of resolution. They develop training documentation and perform training for Tier1 and Tier2 operations and customer facing support teams to enable them to effectively troubleshoot and resolve IoT customer issues quickly without the need for escalation, increasing resolution times to maximize the customer experience. Individuals are needed with technical and analytical experience as well as excellent interpersonal skills and an ability to collaborate with, motivate and drive teams across several organizations to achieve a collective goal. 24x7 on-call availability is a requirement.

JOB TITLE: Technical Support Engineer IV

JOB DUTIES/POSITION RESPONSIBILITIES:
-Provide operational support in the development, analysis, and maintenance of systems, software, processes, products or equipment
-Receive and respond to automated alerts and requests from Tier 1/Tier 2 Operations and customer facing Support teams, Product teams and Development teams to resolve complex IoT service issues.
-Utilize knowledge of IoT service architectures, call flows, support models and processes to engage SME teams as needed to assist with issue resolution.
-Track and manage IoT issues to resolution to meet service level targets.
-Provide timely and accurate notification and updates to both management and other internal groups during service impacting events and major service outages.
-Collaborate with teams to identify bugs and enhancement opportunities in systems, applications and software processes supporting IoT services and applications.
-Assist in the deployment and test/validation of software fixes and releases.
-Create and maintain knowledge base data and Return-To-Service (RTS) documentation used to trouble-shoot and resolve IoT service and application issues.
-Create training documentation and perform training for Tier1 and Tier2 operations and customer facing support teams to effectively troubleshoot and resolve IoT customer issues quickly without the need for escalation.

MUST HAVE SKILLS:

- Minimum 3 years of experience in a tier 2 or tier 3 customer service role.
- Ability to work with minimum supervision
- Ability to understand complex solutions and break them down to smaller components
-Working knowledge of SQL queries to mine and analyze data for troubleshooting purposes.
-Working knowledge of Salesforce.com Service Cloud – Case management, Create views, Article Management, Content Library and case management.
-Experience searching server logs for troubleshooting.

DESIRED SKILLS:

-Key contributor and facilitator in ensuring that IoT end-to-end services meet or exceed the business’s availability requirements and provide a high value customer experience.
- Working experience in Telematics and Machine to Machine technologies
-Function with minimum supervisory direction and have the ability to create and utilize knowledge base and RTS documentation as well as logs, monitoring tools, dashboards, scripting, etc to quickly resolve service and activation issues or quickly engage SME’s and manage them to resolve the issues .
-Experience collaborating with experts and teams from functionally diverse groups including operations, engineering, support and development resources.

EDUCATION/CERTIFICATIONS:
Required:
Bachelor’s degree or three or more years of relevant work experience

Preferred:
A degree in Computer Science or Engineering or four or more years of relevant work experience

REQUIRED SHIFT:

Must be flexible to work outside of normal business hours.

Location Options:

500 W Dove Rd, Room N/A, Southlake, TX USA 76092
145 Chubb Way, Room N/A, Branchburg, NJ USA 08876
205 N Michigan Ave, Verizon 7th floor, Chicago, IL 60601
9868 Scranton Road, Building A, Floor 01, San Diego, CA 92121


 


Company Description

An IT Recruiting & Staffing Process that Works
During the recruiting process, we make sure that we understand your capabilities so that we can represent them as accurately as possible to our Clients.

While some IT staffing firms choose to change their consultants capabilities to match an opportunity, we do not believe in modifying résumés, nor do we misrepresent our IT consultants to our Clients. All assignments are portrayed as accurately as possible, and regular communication is maintained to keep all parties apprised of the engagement status.

Because we have well-established direct relationships with many top companies nationwide, we are often able to negotiate extensions or alternate assignments for our consultants. This is why our consultants enjoy high rates of retention and extension.


See full job description

Job Description


1 year Contract to Hire

Qualifications & Requirements




  • Associates/Bachelors strongly preferred

  • Proficient PC skills, specifically in Windows and IOS environments

  • 0 - 4 years of PC desktop support or technical support experience with client contact

  • Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads)

  • Experience using a ticketing System such as Clarify, Remedy, or Footprints

  • Knowledge of Unix / Linux / SQL

  • PC certifications (A+, MCDST or MCST)

  • Automotive industry experience

  • Bilingual French or Spanish experience

  • Knowledge and familiarity with mobile devices (Smartphones/iPads)

  • Ability to document, track and monitor a problem/issue to a timely resolution

  • Problem solving ability

  • Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties


Position Responsibilities & Essential functions



  • Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.

  • Facilitates inquires through systems in order to provide answers to common questions and problems.

  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

  • Documents customer information and recurring technical issues to support product quality programs and product development

  • Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket

  • Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues

  • Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry

  • Troubleshoots problems with malfunctioning software applications and recommends corrective action

  • Directs and guides clients through resolution of technical issues

  • Submits requests for product changes and other custom programming updates

  • Attends training courses as required and stay abreast of evolving internal processes and industry developments

  • Provides customer service and remote support services and applies problem solving skills

  • Works in a team environment and assist team members on various issues

  • Provides other ad hoc support and duties as assigned

  • Works in an environment with competing priorities


Company Description

At Pyramid Consulting, Inc. We Find Hidden Talent. Pyramid Consulting provides rewarding career opportunities for Business Professionals and enables our Clients to compete and win in today’s technology-driven global markets. Founded in 1996 and headquartered in Atlanta, GA, Pyramid supports our Client partners around the world, including the United States, Canada, United Kingdom*, European Union* and India* through a combination of local offices and global delivery.


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Job Description


SUMMARY:


As the Client Support Engineer, you are responsible for providing exceptional customer service to our clients which include internal and onsite support. In this hybrid role you travel to client sites to identify issues, appropriately escalate to management, provide project management support to key clients in areas but not limited to server installations, assist with the development of projects requiring needs and solutions analysis; and consistently demonstrate exceptional project and time management skills. You are dependable, exemplify professionalism, calmly handle multiple projects concurrently, respond positively to sudden changes in priorities – and you thrive in a challenging, fast moving, collaborative, and results oriented environment.


 


Essential Functions/Primary responsibilities:


 


Customers:



  • Monitors customer satisfaction proactively by soliciting feedback and escalating concerns and issues appropriately.

  • Establishes and maintains standards for project deliverables and ensures that they are effective to meet specifications and audit requirements.

  • Interacts with clients at the technical level and interprets technical jargon into understandable terms.

  • Demonstrate a high-level of urgency when working with clients’ problems and sets realistic expectations.

  • Functions as the client’s single point-of-contact for internal problem resolution for issues that have been escalated by the internal support team.


 


PROBLEM RESOLUTION:



  • Takes ownership of technical issues and manages resolution.

  • Identifies, analyzes and remediates any IT related problems at customer sites. Drives problem investigations and resolution as required.

  • Reports progress and issues and escalates appropriately to immediate manager, keeping others informed where needed.

  • Uses TSI’s remote monitoring and management (RMM) tools to diagnose problems.

  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

  • Responds proactively to client email messages and other forms of medium.

  • Runs diagnostic programs to resolve problems.

  • Interfaces and collaborates with technical staff and project manager to resolve client issues.


 


PROJECT MANAGEMENT:



  • Works with the technology team and key internal business partners including account managers to identify client needs and plan projects.

  • Provides support to the project manager by developing and updating project plans and by providing onsite support to clients in server related projects.

  • Provides effective project controls by monitoring and tracking progress and providing appropriate and timely updates to the project team and to management.

  • Documents meeting outputs and follow-ups in a timely manner to keep the project team and tasks on track.


COMMUNICATIONS:



  • Works collaboratively with the account managers (AMs) and purchasing for quoting hardware/software and attends other meetings with AMs to drive projects.

  • Documents client feedback thoroughly and share information with account managers.

  • Communicates with all parties in a constructive manner to guarantee client expectations are met.

  • Maintains awareness of all outstanding customer pre- and post-delivery issues and provide status to clients as necessary.

  • Provides accurate reports and metrics to management on the status of on-going projects and agreements.

  • Develops clear and project plans through use of tools and reports.

  • Prepares reports, assessments, and other documents, using appropriate medium, that reflects accuracy, quality, and effective writing and communications skills.


 


ACCOUNTABILITY/PROCESS/QUALITY:



  • Documents all tickets in TSI’s ticketing system with highest degree of accuracy.

  • Manages the remote monitoring and management system to ensure consistency and accurate reporting of customer devices.

  • Identifies areas for improvement and make constructive suggestions for change

  • Enters all work as activities, service tickets, or project tickets into ConnectWise.

  • Documents internal processes and procedures to keep all parties informed and to share knowledge.

  • Responsible for entering time and expenses in ConnectWise as it occurs.


 


PERFORMANCE/PRODUCTIVITY/ OTHER:



  • Completes assigned training materials and blueprints using ConnectWise University and understands processes in ConnectWise.

  • Improves usage of IT support resources and increase productivity of the team.

  • Reviews proposals, research solutions and products and provide recommendations that drive business opportunities.

  • Maintains technical knowledge of current technologies and meet goals set by your manager.

  • Ensures that risks are identified, communicated, and mitigated and that services and projects are delivered successfully through to production.

  • Participates and provides input into the design and building of new services when required.

  • Reviews IT publications and online materials on emerging technologies in the industry to remain current.


 


OTHER RESPONSIBILITIES:



  • Assists with and perform other duties as requested and as necessary.

  • Adheres to all company policies as outlined in the Employee Handbook including but not limited to all safety policies and rules and regulations; standards of conduct; workplace harassment policies; sexual harassment policy.

  • Works on-call rotation for after-hours support.


 


EDUCATION:



  • Bachelor’s degree preferably in Computer Science or Business; or demonstrated professional experience;

  • Minimum requirement is 4-6 years’ experience in IT/Information Systems, networking, or similar computer-related fields.


 


EXPERIENCE:


  • Minimum 4 years’ experience in a technical service role, including client support.

OTHER REQUIREMENTS:


  • Must have a valid driver’s license; use their personal vehicle while conducting TSI business; maintain an acceptable driving record; and have auto insurance with business class (with copy as proof of insurance furnished annually to TSI). Personal vehicles must be kept in good working order.

PHYSICAL REQUIREMENTS:


Must have dexterity in fingers and hands for work requiring fine motor skills. This position requires strength in hands, wrists, and arms for the ability to hold and maneuver equipment. Must have the ability to reach upwards and outward with arms and hands. Must be able to bend, stand and sit for extended periods of time and must be able to perform related activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted).


 


Competitive pay and benefits


TSI is an equal opportunity employer


Local applicants only will be considered, no relocation.


Local travel is required to client sites.


 


Company Description

TSI is an IT support and cybersecurity firm providing best-in-class technology solutions and professional services to businesses throughout the Northeast.


See full job description

Job Description


 


JobDiva # 20-01019 – Application Support Analyst - IV - VZGTJP00025654        


 


Location – San Diego, CA


Contract Length: 18 months


Interview Process –phone interview / F2F if local


 


**Can submit 2 candidates**


 



TECHNICAL SUPPORT - The IoT Service Management team is responsible for availability, reliability, performance and capacity of IoT applications and end-to-end IoT services. The IoT Availability group within this team is responsible for centralized trouble-shooting of highly complex IoT service and application issues to ensure high availability and reliability of the service to our customers. The team manages and resolves issues generated from automated alarms, customer facing Support teams and internal Product and Development teams. Utilizing their knowledge of IoT service architectures, call flows, support models and processes they analyze the issues to either resolve them or engage and coordinate amongst internal SME teams as needed to assist with issue resolution. All issues are tracked and managed to resolution to meet service level targets including escalation as needed. They create and continuously update knowledge base data and Return-To-Service (RTS) documentation used to troubleshoot and resolve IoT service and application issues to improve the efficiency and speed of resolution. They develop training documentation and perform training for Tier1 and Tier2 operations and customer facing support teams to enable them to effectively troubleshoot and resolve IoT customer issues quickly without the need for escalation, increasing resolution times to maximize the customer experience. Individuals are needed with technical and analytical experience as well as excellent interpersonal skills and an ability to collaborate with, motivate and drive teams across several organizations to achieve a collective goal. 24x7 on-call availability is a requirement.

JOB TITLE: Technical Support Engineer IV

JOB DUTIES/POSITION RESPONSIBILITIES:
-Provide operational support in the development, analysis, and maintenance of systems, software, processes, products or equipment
-Receive and respond to automated alerts and requests from Tier 1/Tier 2 Operations and customer facing Support teams, Product teams and Development teams to resolve complex IoT service issues.
-Utilize knowledge of IoT service architectures, call flows, support models and processes to engage SME teams as needed to assist with issue resolution.
-Track and manage IoT issues to resolution to meet service level targets.
-Provide timely and accurate notification and updates to both management and other internal groups during service impacting events and major service outages.
-Collaborate with teams to identify bugs and enhancement opportunities in systems, applications and software processes supporting IoT services and applications.
-Assist in the deployment and test/validation of software fixes and releases.
-Create and maintain knowledge base data and Return-To-Service (RTS) documentation used to trouble-shoot and resolve IoT service and application issues.
-Create training documentation and perform training for Tier1 and Tier2 operations and customer facing support teams to effectively troubleshoot and resolve IoT customer issues quickly without the need for escalation.

MUST HAVE SKILLS:

- Minimum 3 years of experience in a tier 2 or tier 3 customer service role.
- Ability to work with minimum supervision
- Ability to understand complex solutions and break them down to smaller components
-Working knowledge of SQL queries to mine and analyze data for troubleshooting purposes.
-Working knowledge of Salesforce.com Service Cloud – Case management, Create views, Article Management, Content Library and case management.
-Experience searching server logs for troubleshooting.

DESIRED SKILLS:

-Key contributor and facilitator in ensuring that IoT end-to-end services meet or exceed the business’s availability requirements and provide a high value customer experience.
- Working experience in Telematics and Machine to Machine technologies
-Function with minimum supervisory direction and have the ability to create and utilize knowledge base and RTS documentation as well as logs, monitoring tools, dashboards, scripting, etc to quickly resolve service and activation issues or quickly engage SME’s and manage them to resolve the issues .
-Experience collaborating with experts and teams from functionally diverse groups including operations, engineering, support and development resources.

EDUCATION/CERTIFICATIONS:
Required:
Bachelor’s degree or three or more years of relevant work experience

Preferred:
A degree in Computer Science or Engineering or four or more years of relevant work experience

REQUIRED SHIFT:

Must be flexible to work outside of normal business hours.

Location Options:

500 W Dove Rd, Room N/A, Southlake, TX USA 76092
145 Chubb Way, Room N/A, Branchburg, NJ USA 08876
205 N Michigan Ave, Verizon 7th floor, Chicago, IL 60601
9868 Scranton Road, Building A, Floor 01, San Diego, CA 92121


 


 


Company Description

An IT Recruiting & Staffing Process that Works
During the recruiting process, we make sure that we understand your capabilities so that we can represent them as accurately as possible to our Clients.

While some IT staffing firms choose to change their consultants capabilities to match an opportunity, we do not believe in modifying résumés, nor do we misrepresent our IT consultants to our Clients. All assignments are portrayed as accurately as possible, and regular communication is maintained to keep all parties apprised of the engagement status.

Because we have well-established direct relationships with many top companies nationwide, we are often able to negotiate extensions or alternate assignments for our consultants. This is why our consultants enjoy high rates of retention and extension.


See full job description

Job Description


A+ STEM Labs is a pioneer in developing portable, turn-key, integrated technology solutions that allow teachers to present STEM-related lessons in ways that excite and engage students of all ages. Our purpose is to provide schools a cost-effective solution that improves teaching efficiency while engaging students with hands on technology. See the products you will be supporting in action: https://aplusstemlabs.com/videos/.


Job Summary:


An IT Support Specialist is a talented and technically skilled “people person” who enjoys freedom from the confines of an office. A field engineer who has the special opportunity to work with our amazing clientele and is proud of their ability to provide superior customer service. Supported by our technical staff you will be introduced to and trained on our suite of A+ STEM products


Some expectations for this role include:


• Installation, troubleshooting and service of A+ STEM Labs on-site and occasionally remotely.


• Pre-sales and Post-sales tier 1-2 tech support including minor project management.


• Troubleshoot and resolve common network issues.


• Install, configure, and repair laptops and desktops on Windows 8.1 and 10.


• Must be an individual with a strong desire to work in IT.


• Must be able to demonstrate the ability to troubleshoot desktop/laptop and basic network service issues.


 


Job Requirements:


As an on-site technician you are responsible for your representation of Aplus STEM.


• You should enjoy working closely with people, leveraging advanced customer service skills.


• Provide high level of attentiveness and professionalism; acknowledging client concerns.


• Excellent written and verbal communications skills, as well as presentation skills.


• Self-governing, an ability to successfully work independently with minimal supervision


Education and/or Experience: The following certifications are preferred but not required:


• At least 1-3 years’ recent experience in a technical support or help desk position.


• Knowledgeable in the troubleshooting hardware and software in a Windows environment.


• Working knowledge of TCP/IP, Subnet masking, DHCP and Firewalls.


• A+, Network+, CCNA, MCSE or MCP


 


Benefits Offered:


A competitive compensation package.


Great Company benefits available, including HMO, Health plans, Dental Insurance, Disability benefits and 401K.


2 Weeks paid vacation, plus personal time.


Full training is provided!


Expenses paid or company vehicle provided for travel to the 5 boroughs of New York City, Westchester and Nassau and Suffolk counties.


 


Corporate Headquarters in Bay Shore NY will be your base of operations.


More about us: Our reputation is built on the reliability of our solutions, their ease-of-use, and the high level of support we provide, both for training and product maintenance.


Beginning with the 2002 launch of our first product, the Mobile Science Lab, we have pursued the vision of converting empty classrooms into fully functioning multimedia learning environments through the technology deployed in our bright yellow carts. Today, there are more than 400 mobile solutions deployed within in the New York City school system.


We offer a range of labs, carts and podiums tailored for excellence in teaching math and science including, dedicated solutions for classroom laptop management and multimedia presentations. At A+ STEM Labs, we’re inspired to help teachers of Pre-K through High School and their students better present, teach and learn complex STEM oriented curricula by making lessons “come to life.” Hands-on experimentation, use of scientific tools, presentation of multimedia content, and dynamic student assessment are all made possible using our products.


If you would like additional information about our company, please email us at info@aplusmobilesolutions.com. We look forward to hearing from you.


 


Company Description

A+ Mobile Solutions is a pioneer in developing portable, turn-key, integrated technology solutions that allow teachers to present STEM-related lessons (science, technology, engineering & math) in ways that excite and engage students. Beginning with the 2002 launch of our first product, the Mobile Science Lab, we have pursued the vision of converting empty classrooms in to fully functioning multimedia learning environments through the technology tools housed within our bright yellow carts. Today, there are more than 400 mobile labs deployed within in the New York City school system, and we offer a range of labs, carts and podiums tailored for best teaching math and science, as well as dedicated solutions for multimedia presentation and classroom laptop management.

At A+ STEM Labs, we hope to help Pre-K through High School teachers and students better present, teach and learn complex STEM oriented curricula by making lessons “come to life.” Hands-on experimentation, use of scientific tools, presentation of multimedia content, and dynamic student assessment are all made possible through the use of our products.

Our reputation is built on the reliability of our solutions, their ease-of-use, and the high level of support we provide, both for training and product maintenance. We even help schools investigate funding options.


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Job Description


 


Technology Support Analyst


Our client, a global law firm consistently ranked among the top firms in the world, is currently seeking a Technology Support Analyst to join our winning team, located in Washington, D.C. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation and collaboration. 

The Technology Support Analyst will receive a generous total compensation package. Bonuses are awarded in recognition of individual and firm performance. Eligible employees can participate in comprehensive benefit program including healthcare, life and disability insurance, flexible spending accounts, a 401k plan, and more! In addition, employees receive 10 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure. 

As a Technology Support Analyst, you will contribute your expertise to the resolution of complex desktop, notebook, and remote computing issues. Your responsibilities as a Technology Support Analyst will include the installation and maintenance of Firm PC and notebook computer hardware and software. The Analyst quickly identifies, troubleshoots, and repairs various Firm Technological devices. The Analyst acts as mentor and provides support to the Technology Support Specialists while accomplishing these and other critical functions: 


·        Providing support to desktop and notebook systems, hardware and customer related services. Cisco VOIP administration, and associated equipment related to these systems and applications. Also providing support to printers and Multi-Functional Device (MFD) hardware and settings.


·        Troubleshooting problems of staff and resolves operating problems involving hardware, systems software, and applications software. Troubleshooting a variety of symptoms in order to diagnose the actual problem. Determining whether problem is with technology or end user training and solves problem.


·        Providing assistance to end users for firm-approved applications using a variety of different methods.  Software includes: Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, inTapp Time, Bighand Digital Dictation, Remote Computing (vmware and VPN) and other applications as deemed necessary.


·        Working with Blackberry Enterprise Server, Blackberry UEM, and Blackberry Work to support all new PDA service offerings. Quickly assessing situations and providing solutions for remote access issues.


·        Maintaining an inventory of hardware. Providing relocation of PC systems as needed.


·        Meeting and coordinating with other local Technology department members on product installation, training, and support.


·        Assisting with technical administration tools: SCCM, Active Directory, Exchange Admin Centre, Cisco Call Manager and Printers.


·        Setting up conference room to use technology services (e.g. presentations, network connections, and audio/visual).


·        Performing complex maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches. Scans computers for viruses.


·        Patching connections in Server Room and LAN closets.


·        Providing end-user support by answering a support line and Outlook mailbox. Tracking help calls and solutions by creating Help Desk tickets, and notifying team members when taking an open request and when request is completed.


·        Assisting with special projects on various issues as needed.


 


A High School Diploma or equivalent is required however a Bachelor's degree is preferred and a minimum of five (5) years technology support experience.


 


Company Description

BBA Technical Services is a recruiting agency, and we offer unparalleled expertise in providing Legal IT and eDiscovery recruitment and placement services nationally. Our team reflects over 20 years of experience, and we are committed to placing only the best talent with our clients.


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Job Description


We are seeking a Technical Support Specialist to join our team! Our firm is looking for people who enjoy positive and productive work environments. In addition to a clean working environment, you will receive necessary hands-on training to help you achieve important goals and quickly earn excellent compensation and individual medical supplement benefits.


Responsibilities:



  • Provide technical assistance with computer hardware and software

  • Resolve issues for clients via phone, in person, or electronically

  • Recommend hardware and software improvements

  • Track customer issues and resolutions


Qualifications:



  • Previous experience in IT, customer service, or other related fields

  • Good to strong communications skills

  • Ability to build rapport with clients

  • Strong troubleshooting and critical thinking skills

  • Positive and professional demeanor


This position does not require a Bachelor's Degree. An Associate's Degree or 2 to 3 years of college academic completion would be considered an added plus.



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