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 Officially established in 1851, and located in a landmark temple in San Francisco, Emanu-El serves as the foundation of community life for Jews and non-Jews, for members and non-members, with innovative programs in Worship, Community, and Education that span the cycles and events of life. 

Emanu-El is currently seeking someone to manage the weekly livestream of our Synagogue's Friday night services from our Sanctuary in San Francisco. Responsibilities include producing the service using vMIX or similar software -to create “scenes” to put multiple video feeds onscreen at once with graphics from Singular. This may also involve inviting guests to virtually join our livestream using vMIX. Experience using a StreamDeck is a plus. Must be onsite in the sanctuary in San Francisco. The sanctuary provides a COVID safe environment, and the temple follows all CDC guidelines to ensure the safety of our employees. Requirements for the position: · Available Friday nights ONSITE in San Francisco starting in early May 


  • Knowledge of Zoom, Teams, and video broadcasting technologies such as OBS 

  • Experience troubleshooting livestream issues such as bandwidth, audio distortion, etc. 

  • Knowledge of Windows OS 

  • Ability and desire to learn vMix and Singluar and our streaming protocols

  • Possesses calm under pressure and while troubleshooting issues

  • Able to work collaboratively with a team and with diverse personalities

  • Knowledge of Jewish religious services a plus   

The ideal person for this job is reliable, easy going and able to troubleshoot and independently solve problems. The current role is scoped for Friday night shifts (5:00-7:30pm) only, but could easily expand to include weekday afternoons, evenings, and Sundays in support of other live streaming events. 

Compensation is a flat fee of $250/service 


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 The Audio-Visual Assistant is responsible for arriving on-site at the synagogue for Shabbat (Saturday) morning services and Jewish holidays to prepare and manage the audio-visual components to allow us to zoom/stream our service online.  Duties include Zoom hosting, audio-visual set up, and troubleshooting technological issues as needed. The Audio-Visual Assistant reports to the Executive Director, Rabbi, and Facility Manager.

Responsibilities


  • Setting up audio-visual equipment for services

  • Monitoring Zoom feed (audio and visual) to ensure a high-quality experience for remote participants

  • Troubleshooting internet connection issues if they arise

  • Providing other forms of technological assistance as needed

Experience & Desired Attributes


  • Must have the ability to learn quickly and efficiently 

  • Knowledge and experience with Zoom hosting, web cameras, and audio equipment preferred

Ability to work at a computer workstation for periods up to 4 hours at a time

The hourly rate is $20-25 per hour. Schedule is 4 hours a week on Saturday mornings from 9am to 1pm. In addition, the Audio-Visual Assistant may be asked to work on Jewish holidays at various times throughout the year.

Open until filled. Apply by May 30, 2021.

 

Email resume, cover letter to Ken Schnur at ken@netivotshalom.org. Include “Audio-Visual Assistant – (Your name)” in subject line. We are not accepting phone calls.

June 5, 2021

Netivot Shalom began in 1989 and grew out of our founding members’ collective commitment to create an egalitarian spiritual home for Conservative/Masorti Jews. Netivot Shalom is based in Berkeley, California, and is allied with the world of Jewish community. This participatory egalitarian community is defined by the values of: 1) connectedness; 2) learning; 3) justice; and 4) Jewish ritual.  Netivot Shalom welcomes members who are Jewish and not, Jews-by-choice, interfaith families, multiracial, multicultural, married, single, families and individuals, LGBTQI, straight, old, and young. We explicitly recognize and cherish each other as teachers and students. For more information, please visit our website

Congregation Netivot Shalom is an Equal Opportunity Employer

 


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BioAssay Systems is a biotechnology company located in San Francisco Bay Area. Since 2003, BioAssay Systems has developed, manufactured, and marketed innovative and high-quality assay solutions to satisfy the increasing demands of the life sciences and drug discovery industry. We pride ourselves in serving our customers world-wide. We currently have the following position open.

 

Position Type: Research Associate - Manufacturing

(A Research Associate - R&D position is also available)

Company Name: BioAssay Systems

Location: 3191 Corporate Place, Hayward, CA, USA

Job Type: Full-Time

 

Overview

We are currently looking for an enthusiastic research associate to  join our manufacturing team. This position will entail preparing reagents for our assay kits, QCing, and packaging the finished products.  This candidate may also join part time in our R&D team.  

Required Qualifications


  • Independent and self-motivated. Initiates completion of tasks and activities without needing supervision

  • Detail oriented, organized and able to meet deadlines

  • Must have excellent communication skills (fluent in both written and spoken English)

  • Proficient with Microsoft Office and Excel 

Preferred Qualifications  


  • A college degree in chemistry, biochemistry or biology and 1-2 years of relevant laboratory experience

  • Experience preparing buffers, solutions, and reagents in bulk

  • Experience with biochemical assays

Position Benefits  


  • Vacation and holidays including a company shut down between Christmas and New Year’s

  • 401(k) plan with company match

  • Health and dental insurance with generous company premium coverage

  • Supportive work environment

  • Flexible working hours

  • Opportunities for faster than average promotions

Principals only. No phone calls or inquiries. Please indicate the Job title you are applying for. Only candidates selected for an interview will be contacted. Please Apply by Email.

BioAssay Systems is an equal opportunity employer and values the diversity of our employees.  


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Job Description



Technical Support / Help Desk / Software Support / Chat Support

 

 

HIGHLIGHTS

Degree Requirements: Bachelor’ s degree from an accredited university or college

Location: Combination of in office (downtown Dallas) and Some Remote based on changing CDC guidelines

Position Type: 2-6 month contract. Potential for contract to hire depending on need and your performance

Hourly Rate: $22ph

Shifts: Rotating (you must be open to rotating shifts)

Residency Status: US Citizens and US Permanent Residents only, as sponsorship is not being offered at this time.

 

Firm up your career in technical support with a great new job with one of the top employers in Dallas!   This team enjoys extremely low turnover and a great work environment!

 

Key Points

  • We are looking for a Technical Support / Help Desk / Software Support / Chat Support professional to start mid-January

  • Support provided is roughly 90% by email, 10% by phone

  • This is a team of top tier help desk, software support, technical support, chat support professionals. This is where professionals go to work with other professionals



 

Why Join Our Team

  • Great company culture with energetic, collaborative team

  • Professional environment where everyone lifts everyone else up

  • Work with highly-skilled team members in a modern and fun environment

  • Business casual workplace dress

  • Supportive management with high standards

  • Excellent healthcare, dental, and vision benefits available



 

Your Daily Activities Will Include
  • Providing support (mostly by email) to users of custom software


 

You Must Have
  • A professional appearance and demeanor with excellent written and spoken English


 

What Your Background Should Look Like

  • A Bachelor’ s degree from an accredited university or college

  • 1+ years of technical phone, chat or email support / software support



 

You Will Be a Perfect Fit If You Have

  • Are open to rotating shifts (there are a limited number of straight day shifts and night shifts)

  • Flexible with scheduling and working OT if needed



 


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Job Description

Company Description

Medical Device Industry OR Medical Device Company

Job Description

Job Title: Global Product Technical Engineer


Job Location: Chaska 1000 Lake Hazeltine Drive Chaska MN 55318 United States



Job Description/Comment:


Provide on-site service support, including installation, repair, modifications, and preventive maintenance for in-house instrumentation. Complete documentation for all service activities - Review products and distribute troubleshooting aids for field personnel. - Document and distribute technical information regarding resolutions to field problems, hardware and software changes, and product quality improvements. Determine appropriate preventive maintenance procedures, parts kits, and schedules to ensure effective on-going instrument maintenance. - Review service manual documentation to ensure accuracy and current revision levels. Perform in-house testing of hardware and software changes prior to distribution. Ensure that all supporting documentation is accurate and complete. - Perform other related duties as assigned.


Qualifications:


A Bachelor´s degree in an Engineering discipline or equivalent knowledge is required.


An AA will be accepted as well. - A minimum of 2 years of experience in manufacturing, field service, or related industry experience, is required.


Excellent oral and written communication skills are essential.


Must have demonstrated troubleshooting and analytical problem-solving skills.



Additional Job Details:


10:00 AM - 6:00 PM (Preferred) or 9:00 AM - 5:00 PM Installation, support, troubleshooting

Qualifications

Qualifications:


A Bachelor´s degree in an Engineering discipline or equivalent knowledge is required.


An AA will be accepted as well. - A minimum of 2 years of experience in manufacturing, field service, or related industry experience, is required.


Excellent oral and written communication skills are essential.


Must have demonstrated troubleshooting and analytical problem-solving skills.




Additional Information

Additional Job Details:


10:00 AM - 6:00 PM (Preferred) or 9:00 AM - 5:00 PM Installation, support, troubleshooting



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Job Description

Job Description

This is 1 year plus contract with Our client.

Job Title : Helpdesk IT Support / Technical Support with Travel only in Chicago
Location : Chicago , IL
Duration : Longterm Contract


Travel is required !

Company will give training to you and give device to check Mobile Tower frequency.

Company provide Car and Driver , Engineer visit Mobile Tower and check frequency of Tower.

Engineer sitting in car and check frequency of mobile towers with use of LTE device and laptop which company give it to engineer.

8 hours work per day, Monday to Friday and when required more time engineer Will get overtime pay. Engineer have to take approval from manager and mention in time-sheet for extra work hours.

======================================================================

Will you work on weekend and more hours (Company will provide Overtime Pay ) ?

If you are ok with Travel in Chicago , IL location.


Please send your updated resume …ASAP

I will forward your resume to my manager, he will call you to discuss about this job opening, if you have any questions you can discuss with him. so I can arrange interview.

Best Regards

Additional Information

All your information will be kept confidential according to EEO guidelines.



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Job Description


5th fastest-growing private company 


EdTech - Computer Networking/Security & AI


About Securly, Inc.


Securly, Inc (www.securly.com) is the 5th fastest-growing private company in San Jose, CA.  Securly is a world-renowned innovator in student safety solutions. We started by building the first cloud-based web filter for schools in 2012 and have continued innovating comprehensive solutions for student safety - both in school and at home. By pioneering these developments, Securly continues to be a leader in an industry that is continually evolving.


In a few short years, our innovative products and talented people have;



  • Established Securly in over 20% of the US market and growing internationally

  • Implemented Securly into 15,000+ schools

  • Monitored more than 5 billion online activities

  • Revolutionized school safety for more than 10 million children

  • Saved the lives of more than 1000+ children





Position Summary:


 


Technical Support Engineers report to the Director, Technical Support & Services, and are responsible for world-class technical support to our customers (K-12 School Districts). Technical Support Engineers work very closely with a technical and non-technical staff at school districts via email, chat, and phone, ensuring our products and their experience exceed expectations. This is a tremendous opportunity to learn and get experience in computer networking/security vertical.


This is a full-time remote/work-from-home role.  If desired, you can be located in our Charlotte, NC, or San Jose Offices.


Responsibilities:



  • Take ownership of reported trouble tickets and see problems through to resolution

  • Leverage internal and external resources to identify, troubleshoot, and resolve customer issues

  • Follow protocol for escalation of unresolved issues to the appropriate teams

  • Provide prompt, honest, and accurate responses to customers

  • Contribute to internal documentation, including knowledgeable articles, videos, and white papers


Requirements:



  • 1+ year of professional technical support /help desk experience in a similar role is preferred 

  • Possess a basic/good understanding of IT, Networking, Systems

  • Completes some technical Certifications, Associates or 4-year degree is beneficial but NOT required 

  • Proven ability/desire to provide word class customer service 

  • Possess solid technical troubleshooting skills

  • Able to work Monday through Friday 8 am-5 pm range

    *This position is not eligible for sponsorship of work visas


 


We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


 


Some of the perks



  • Recognized as Top Places to Work for multiple years

  • Unlimited Vacation (Flex Time)

  • Company-sponsored medical, dental, and vision insurance through Anthem or Kaiser

  • 401k

  • Free Onsite gym in our San Jose office

  • Pool tables, Foosball (table soccer), and other fun office activities 

  • You will enjoy breakfasts, lunches and happy hours, and routine company outings

  • You will enjoy commuter reimbursement and free parking

  • You will enjoy a fully stocked kitchen with drinks and snacks


 



See full job description

Job Description


5th fastest-growing private company 


EdTech - Computer Networking/Security & AI


About Securly, Inc.


Securly, Inc (www.securly.com) is the 5th fastest-growing private company in San Jose, CA.  Securly is a world-renowned innovator in student safety solutions. We started by building the first cloud-based web filter for schools in 2012 and have continued innovating comprehensive solutions for student safety - both in school and at home. By pioneering these developments, Securly continues to be a leader in an industry that is continually evolving.


In a few short years, our innovative products and talented people have;



  • Established Securly in over 20% of the US market and growing internationally

  • Implemented Securly into 15,000+ schools

  • Monitored more than 5 billion online activities

  • Revolutionized school safety for more than 10 million children

  • Saved the lives of more than 1000+ children





Position Summary:


 


Technical Support Engineers report to the Director, Technical Support & Services, and are responsible for world-class technical support to our customers (K-12 School Districts). Technical Support Engineers work very closely with a technical and non-technical staff at school districts via email, chat, and phone, ensuring our products and their experience exceed expectations. This is a tremendous opportunity to learn and get experience in computer networking/security vertical.


This is a full-time remote/work-from-home role.  If desired, you can be located in our Charlotte, NC, or San Jose Offices.


Responsibilities:



  • Take ownership of reported trouble tickets and see problems through to resolution

  • Leverage internal and external resources to identify, troubleshoot, and resolve customer issues

  • Follow protocol for escalation of unresolved issues to the appropriate teams

  • Provide prompt, honest, and accurate responses to customers

  • Contribute to internal documentation, including knowledgeable articles, videos, and white papers


Requirements:



  • 1+ year of professional technical support /help desk experience in a similar role is preferred 

  • Possess a basic/good understanding of IT, Networking, Systems

  • Completes some technical Certifications, Associates or 4-year degree is beneficial but NOT required 

  • Proven ability/desire to provide word class customer service 

  • Possess solid technical troubleshooting skills

  • Able to work Monday through Friday 8 am-5 pm range

    *This position is not eligible for sponsorship of work visas


 


We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


 


Some of the perks



  • Recognized as Top Places to Work for multiple years

  • Unlimited Vacation (Flex Time)

  • Company-sponsored medical, dental, and vision insurance through Anthem or Kaiser

  • 401k

  • Free Onsite gym in our San Jose office

  • Pool tables, Foosball (table soccer), and other fun office activities 

  • You will enjoy breakfasts, lunches and happy hours, and routine company outings

  • You will enjoy commuter reimbursement and free parking

  • You will enjoy a fully stocked kitchen with drinks and snacks


 



See full job description

Job Description


5th fastest-growing private company 


EdTech - Computer Networking/Security & AI


About Securly, Inc.


Securly, Inc (www.securly.com) is the 5th fastest-growing private company in San Jose, CA.  Securly is a world-renowned innovator in student safety solutions. We started by building the first cloud-based web filter for schools in 2012 and have continued innovating comprehensive solutions for student safety - both in school and at home. By pioneering these developments, Securly continues to be a leader in an industry that is continually evolving.


In a few short years, our innovative products and talented people have;



  • Established Securly in over 20% of the US market and growing internationally

  • Implemented Securly into 15,000+ schools

  • Monitored more than 5 billion online activities

  • Revolutionized school safety for more than 10 million children

  • Saved the lives of more than 1000+ children





Position Summary:


 


Technical Support Engineers report to the Director, Technical Support & Services, and are responsible for world-class technical support to our customers (K-12 School Districts). Technical Support Engineers work very closely with a technical and non-technical staff at school districts via email, chat, and phone, ensuring our products and their experience exceed expectations. This is a tremendous opportunity to learn and get experience in computer networking/security vertical.


This is a full-time remote/work-from-home role.  If desired, you can be located in our Charlotte, NC, or San Jose Offices.


Responsibilities:



  • Take ownership of reported trouble tickets and see problems through to resolution

  • Leverage internal and external resources to identify, troubleshoot, and resolve customer issues

  • Follow protocol for escalation of unresolved issues to the appropriate teams

  • Provide prompt, honest, and accurate responses to customers

  • Contribute to internal documentation, including knowledgeable articles, videos, and white papers


Requirements:



  • 1+ year of professional technical support /help desk experience in a similar role is preferred 

  • Possess a basic/good understanding of IT, Networking, Systems

  • Completes some technical Certifications, Associates or 4-year degree is beneficial but NOT required 

  • Proven ability/desire to provide word class customer service 

  • Possess solid technical troubleshooting skills

  • Able to work Monday through Friday 8 am-5 pm range

    *This position is not eligible for sponsorship of work visas


 


We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


 


Some of the perks



  • Recognized as Top Places to Work for multiple years

  • Unlimited Vacation (Flex Time)

  • Company-sponsored medical, dental, and vision insurance through Anthem or Kaiser

  • 401k

  • Free Onsite gym in our San Jose office

  • Pool tables, Foosball (table soccer), and other fun office activities 

  • You will enjoy breakfasts, lunches and happy hours, and routine company outings

  • You will enjoy commuter reimbursement and free parking

  • You will enjoy a fully stocked kitchen with drinks and snacks


 



See full job description

Job Description


5th fastest-growing private company 


EdTech - Computer Networking/Security & AI


About Securly, Inc.


Securly, Inc (www.securly.com) is the 5th fastest-growing private company in San Jose, CA.  Securly is a world-renowned innovator in student safety solutions. We started by building the first cloud-based web filter for schools in 2012 and have continued innovating comprehensive solutions for student safety - both in school and at home. By pioneering these developments, Securly continues to be a leader in an industry that is continually evolving.


In a few short years, our innovative products and talented people have;



  • Established Securly in over 20% of the US market and growing internationally

  • Implemented Securly into 15,000+ schools

  • Monitored more than 5 billion online activities

  • Revolutionized school safety for more than 10 million children

  • Saved the lives of more than 1000+ children





Position Summary:


 


Technical Support Engineers report to the Director, Technical Support & Services, and are responsible for world-class technical support to our customers (K-12 School Districts). Technical Support Engineers work very closely with a technical and non-technical staff at school districts via email, chat, and phone, ensuring our products and their experience exceed expectations. This is a tremendous opportunity to learn and get experience in computer networking/security vertical.


This is a full-time remote/work-from-home role.  If desired, you can be located in our Charlotte, NC, or San Jose Offices.


Responsibilities:



  • Take ownership of reported trouble tickets and see problems through to resolution

  • Leverage internal and external resources to identify, troubleshoot, and resolve customer issues

  • Follow protocol for escalation of unresolved issues to the appropriate teams

  • Provide prompt, honest, and accurate responses to customers

  • Contribute to internal documentation, including knowledgeable articles, videos, and white papers


Requirements:



  • 1+ year of professional technical support /help desk experience in a similar role is preferred 

  • Possess a basic/good understanding of IT, Networking, Systems

  • Completes some technical Certifications, Associates or 4-year degree is beneficial but NOT required 

  • Proven ability/desire to provide word class customer service 

  • Possess solid technical troubleshooting skills

  • Able to work Monday through Friday 8 am-5 pm range

    *This position is not eligible for sponsorship of work visas


 


We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


 


Some of the perks



  • Recognized as Top Places to Work for multiple years

  • Unlimited Vacation (Flex Time)

  • Company-sponsored medical, dental, and vision insurance through Anthem or Kaiser

  • 401k

  • Free Onsite gym in our San Jose office

  • Pool tables, Foosball (table soccer), and other fun office activities 

  • You will enjoy breakfasts, lunches and happy hours, and routine company outings

  • You will enjoy commuter reimbursement and free parking

  • You will enjoy a fully stocked kitchen with drinks and snacks


 



See full job description

Job Description


 


Technical Support Generalist - POS

 

Expert Technical Solutions is seeking a Technical Support Generalist for one of our industry leading clients in Duluth, GA.  This person will be responsible for analyzing, troubleshooting and resolving customer issues and questions via phone, email and other methods while maintaining a high level of customer satisfaction.  

 

This position remotely addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, maintenance, and general questions.

 

This is a Contract to Hire opportunity offering competitive salary and outstanding growth potential.


ESSENTIAL DUTIES AND RESPONSIBILITIES 


  • Give support to end users by answering inbound communication via phone, email, and web portal, documenting cases in the Customer Relationship Management software, working assigned cases, resolving and/or escalating customer issues to keep the case moving through the support process

  • Connect with customers to provide and process information in response to inquiries, concerns and requests about products and service

  • Diagnose, research and resolve technical issues by gathering customer's information and determining the issue by evaluating and analyzing the symptoms sufficiently documenting in the case the specific details of each issue and actions taken, including the steps to replicate the issue and the steps taken to resolve the issue

  • Accurately process and record customer interactions using computer and designated tracking software

  • Possess a basic understanding of the organization's products assigned, staying current with system information, changes and updates, and escalate more complex inquiries

  • Work with Senior resources/SMEs to ensure any case needing escalation has appropriate documentation and detail to effectively transition the case without inconvenience to the customer.

  • Handle interruptions well and move between tasks with ease while still meeting deadlines

  • Perform and support installation and upgrades of organization's products assigned as needed


DESIRED SKILLS and EXPERIENCE

 


  • High school Diploma and willingness to learn through on-the-job training; College degree in Business Application areas, Computer science, or a related field desired

  • 1+ years of related work experience required

  • Strong interpersonal communication skills, both verbal and written, and ability to remain calm and professional in all circumstances

  • Outstanding phone skills, which includes actively listening and developing effective questioning techniques to resolve issues

  • Knowledge of customer service principles and practices with previous customer service experience

  • Proven ability to quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures

  • Familiarity with Customer systems a plus

  • Demonstrated desktop OS knowledge (PC and Server)

  • General Virtualization knowledge

  • General knowledge of IIS and web services

  • Experience supporting mobile apps


 


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Job Description


My client is an MIT spin-off dedicated to providing the support and resources required to develop innovative ideas into commercial products and technologies relating to the fields of materials, mechanics, and manufacturing. Massachusetts Materials Technologies. Since 2016, the volume of commercial service sales has doubled every year to reach $3M in 2020. For 2021, they are transitioning from service sales to equipment sales and support as start scaling the delivery of critical data to their key customers.


They are seeking Director of Technical Support to oversee the planning, implementation, measurement and continuous improvement of in-house and 3rd-party support programs for in-the-field application of complex instrumentation and software. This is a high-impact senior leadership role in a rapidly growing company that will be afforded the freedom to build and manage a world-class system and team to support our mission of quality and reliability.


The ideal candidate has 15+ years of experience building support systems for complex OEM hardware and software offerings. The Director of Technical Support will report directly to the CEO and the President to plan and manage systems and a growing staff of engineers and technicians who are responsible for training and support.


Responsibilities


· Lead the planning, implementation and ongoing management of the rapidly growing operations of technical support for complex hardware instrumentation and software systems deployed in the field for executing a specific testing protocols


· Establish processes and policies to monitor quality of support service delivery, which includes training certification programs, active remote communication and real-time data QA/QC


· Interface directly with senior members of the MMT team and external partners


· Build and manage a growing team of engineers and technicians


Skills Required


· 15 years industry experience


· Minimum 5 years leadership experience


· Proven ability to interface laterally, vertically and externally


· First-hand experience with the development of technical support systems for hardware and software products (only a software/IT product background is not sufficient for this role)


Other Requirements


· Ability to travel on average nationally a week per month, especially during onboarding period to observe equipment training sessions, field work at excavation sites and issue resolution procedures


Client offers a competitive compensation package including company equity, 401k with match, cell phone, health insurance and paid vacations.


 


Company Description

Core Potential Services, Inc. is a Talent Management Consultancy, providing a range of services, from Recruiting to HR Advisory Services, with a focus on helping tech start-ups get off the ground or transition to the next phase of growth. This role would be a direct hire with one of our start-up clients.


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Job Description


 


Technical Support Generalist 

 

Expert Technical Solutions is seeking a Technical Support Generalist for one of our industry leading clients in Ithaca, NY.  This person will be responsible for analyzing, troubleshooting and resolving customer issues and questions via phone, email and other methods while maintaining a high level of customer satisfaction.  

 

This position remotely addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, maintenance and general questions.

 

This is a Contract to Hire opportunity offering competitive salary and outstanding growth potential.


ESSENTIAL DUTIES AND RESPONSIBILITIES 


  • Give support to end users by answering inbound communication via phone, email, and web portal, documenting cases in the Customer Relationship Management software, working assigned cases, resolving and/or escalating customer issues to keep the case moving through the support process

  • Connect with customers to provide and process information in response to inquiries, concerns and requests about products and service

  • Diagnose, research and resolve technical issues by gathering customer's information and determining the issue by evaluating and analyzing the symptoms sufficiently documenting in the case the specific details of each issue and actions taken, including the steps to replicate the issue and the steps taken to resolve the issue

  • Accurately process and record customer interactions using computer and designated tracking software

  • Possess a basic understanding of the organization's products assigned, staying current with system information, changes and updates, and escalate more complex inquiries

  • Work with more knowledgeable resources to ensure any case needing escalation has appropriate documentation and detail to effectively transition the case without inconvenience to the customer.

  • Handle interruptions well and move between tasks with ease while still meeting deadlines

  • Perform and support installation and upgrades of organization's products assigned as needed


DESIRED SKILLS and EXPERIENCE

 


  • High school Diploma and willingness to learn through on-the-job training; College degree in Business Application areas, Computer science, or a related field desired

  • 1+ years of related work experience required

  • Strong interpersonal communication skills, both verbal and written, and ability to remain calm and professional in all circumstances

  • Outstanding phone skills, which includes actively listening and developing effective questioning techniques to resolve issues

  • Knowledge of customer service principles and practices with previous customer service experience

  • Proven ability to quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures

  • Familiarity with Customer systems a plus

  • Fundamental understanding of major RDBMS with emphasis on Oracle, MS SQL, and Sybase ASA

  • Demonstrated desktop OS knowledge (PC and Server)


 


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Job Description


Technical Support Generalist

 

Expert Technical Solutions is seeking a Technical Support Generalist for one of our industry leading clients in Canton, Ohio.  This person will be responsible for analyzing, troubleshooting and resolving customer issues and questions via phone, email and other methods while maintaining a high level of customer satisfaction.  This position remotely addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, maintenance and general questions.

 

This is a Contract to Hire opportunity offering competitive salary and outstanding growth potential.


ESSENTIAL DUTIES AND RESPONSIBILITIES 


  • Give support to end users by answering inbound communication via phone, email, and web portal, documenting cases in the Customer Relationship Management software, working assigned cases, resolving and/or escalating customer issues to keep the case moving through the support process

  • Connect with customers to provide and process information in response to inquiries, concerns and requests about products and service

  • Diagnose, research and resolve technical issues by gathering customer's information and determining the issue by evaluating and analyzing the symptoms sufficiently documenting in the case the specific details of each issue and actions taken, including the steps to replicate the issue and the steps taken to resolve the issue

  • Accurately process and record customer interactions using computer and designated tracking software

  • Accept and retain ownership of client issues, provide regular updates to customers on cases that are not resolved the same day they were opened and manage aging of assigned cases

  • Possess a basic understanding of the organization's products assigned, staying current with system information, changes and updates, and escalate more complex inquiries

  • Work with more knowledgeable resources to ensure any case needing escalation has appropriate documentation and detail to effectively transition the case without inconvenience to the customer.

  • Handle interruptions well and move between tasks with ease while still meeting deadlines

  • Use appropriate discretion in handling critical client calls and escalating calls to management

  • Follow company communication procedures, policies and guidelines at all times

  • Assist in training new and temporary Technical Support staff

  • Contribute new content to the Support Knowledgebase

  • Perform and support installation and upgrades of organization's products assigned as needed


DESIRED SKILLS and EXPERIENCE

 


  • High school Diploma and willingness to learn through on-the-job training; College degree in Business Application areas, Computer science, or a related field desired

  • 1+ years of related work experience required

  • Strong interpersonal communication skills, both verbal and written, and ability to remain calm and professional in all circumstances

  • Outstanding phone skills, which includes actively listening and developing effective questioning techniques to resolve issues

  • Knowledge of customer service principles and practices with previous customer service experience

  • Proven ability to quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures

  • Moderate understanding of the general aspects of the job, including knowledge of relevant software computer applications and equipment

  • A positive, professional, solution-oriented, enthusiastic and team-oriented attitude

  • Demonstrated ability to handle interruptions well and move between tasks with ease while still meeting deadlines

  • Ability to follow department processes and procedures

  • Familiarity with Customer systems a plus

  • Fundamental understanding of major RDBMS with emphasis on Oracle, MS SQL, and Sybase ASA

  • Demonstrated desktop OS knowledge (PC and Server)

  • General network communication, network security, network administration and wireless networking knowledge

  • Virtualization knowledge

  • Knowledge of IIS and web services

  • Experience supporting mobile apps desired


 


See full job description

Job Description


SUMMARY:


The TSI Field Support Engineer is responsibility for onsite support, including heavy interaction with end-users in diverse computing environments. Field Service Engineers are challenged on a daily basis working in an energetic, fast moving collaborative, demanding & results-oriented work environment. Field Support Engineers are hands on, people oriented persons, responsible for working with clients and other employees, listening to their diverse business challenges and providing sound technical advice, support, and solutions.


This position demands ability to handle multiple projects concurrently and respond positively to sudden changes in priorities. (This is a full-time/direct-hire consultant position and is not contract/temporary) The majority of work will be performed at our client sites with occasional visits to our main office in Foxboro, Mass.


Essential Functions/Primary responsibilities:


- Provide on-site technical assistance to client for all issues related to IT operations, processes and technical issues


- Be a “trusted advisor” for all TSI clients that you are managing


- Respond to customer requests in a timely manner


- Learn and use TSI’s specialized tools to diagnose problems and resolve issues


- Walk customers through problem-solving process in a non-technical manner


- Install, modify, and repair computer issues at client sites


- Resolve technical problems with Local Area Networks (LAN),


- Clean up computers of viruses and malware, install updates


- Assist with installation of Computers and Peripherals at client sites


- Report progress and issues to Manager


- Take ownership of technical issues and see them through to resolution, even if they need to be escalated to a more senior level resource


- Document customer feed-back thoroughly and share information with account managers


- Provide occasional assistance to other field personnel at client sites


- Maintain technical knowledge of current technologies and meet goals set by your manager


- Thoroughly document all work in TSI’s ticketing system


- Take part in the on-call rotation for after-hours support


 


Essential Competencies:


- Relatability to other people, superior communications skills in a customer service environment.


- Professionalism displayed at all times as proven by customer satisfaction and feedback.


- Manages and diffuses stressful situations through proven experiences.


- Displays confidence in resolving problems.


- Collaborative and keen on being part of a team; able to work not only in small groups, but independently as well.


Minimum Technical Requirements:


- CCNA or CCNP certifications required


- Knowledge of current networking technologies


- Strong knowledge of configuring and troubleshooting OS such as Windows 7/8/10


- Knowledge of Microsoft Office


- Knowledge of TCP/IP, DNS, DHCP and Windows 2008/2012 Active Directory


- Knowledge of LAN/WAN technologies


- Understanding of firewalls, routers, and VPN/remote access solutions


- Good knowledge and demonstrated experience with IT Security, a huge PLUS


- Knowledge of installing and configuring Windows Servers 2008-2012 a PLUS


- MAC and LINUX experience a PLUS


 


Education & Experience:


- Bachelor's degree strongly desirable; or equivalent education plus prior experience


- MSCA/MCP Certifications a BIG PLUS


Benefits:


- Company paid medical & dental insurance


- 401K plan with company match


- Short term company paid disability plans


- Life insurance


- Paid holidays


- Paid Time Off


- Mileage reimbursement


- Quarterly discretionary profit sharing bonus


 


OTHER RESPONSIBILITIES:



  • Assists with and perform other duties as requested and as necessary.

  • Adheres to all company policies as outlined in the Employee Handbook including but not limited to all safety policies and rules and regulations; standards of conduct; workplace harassment policies; sexual harassment policy.

  • Works on-call rotation for after-hours support.


 


EDUCATION:



  • Bachelor’s degree preferably in Computer Science or Business; or demonstrated professional experience;

  • Minimum requirement is 4-6 years’ experience in IT/Information Systems, networking, or similar computer-related fields.


 


EXPERIENCE:


  • Minimum 4 years’ experience in a technical service role, including client support.

OTHER REQUIREMENTS:


  • Must have a valid driver’s license; use their personal vehicle while conducting TSI business; maintain an acceptable driving record; and have auto insurance with business class (with copy as proof of insurance furnished annually to TSI). Personal vehicles must be kept in good working order.

PHYSICAL REQUIREMENTS:


Must have dexterity in fingers and hands for work requiring fine motor skills. This position requires strength in hands, wrists, and arms for the ability to hold and maneuver equipment. Must have the ability to reach upwards and outward with arms and hands. Must be able to bend, stand and sit for extended periods of time and must be able to perform related activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted).


 


Competitive pay and benefits


TSI is an equal opportunity employer


Local applicants only will be considered, no relocation.


Local travel is required to client sites.


 


Company Description

TSI is an IT support and cybersecurity firm providing best-in-class technology solutions and professional services to businesses throughout the Northeast.


See full job description

Job Description


5th fastest-growing private company 


EdTech - Computer Networking/Security & AI


About Securly, Inc.


Securly, Inc (www.securly.com) is the 5th fastest-growing private company in San Jose, CA.  Securly is a world-renowned innovator in student safety solutions. We started by building the first cloud-based web filter for schools in 2012 and have continued innovating comprehensive solutions for student safety - both in school and at home. By pioneering these developments, Securly continues to be a leader in an industry that is continually evolving.


In a few short years, our innovative products and talented people have;



  • Established Securly in over 20% of the US market and growing internationally

  • Implemented Securly into 15,000+ schools

  • Monitored more than 5 billion online activities

  • Revolutionized school safety for more than 10 million children

  • Saved the lives of more than 1000+ children





Position Summary:


 


Technical Support Engineers report to the Director, Technical Support & Services, and are responsible for world-class technical support to our customers (K-12 School Districts). Technical Support Engineers work very closely with a technical and non-technical staff at school districts via email, chat, and phone, ensuring our products and their experience exceed expectations. This is a tremendous opportunity to learn and get experience in computer networking/security vertical.


This is a full-time remote/work-from-home role.  If desired, you can be located in our Charlotte, NC, or San Jose Offices.


Responsibilities:



  • Take ownership of reported trouble tickets and see problems through to resolution

  • Leverage internal and external resources to identify, troubleshoot, and resolve customer issues

  • Follow protocol for escalation of unresolved issues to the appropriate teams

  • Provide prompt, honest, and accurate responses to customers

  • Contribute to internal documentation, including knowledgeable articles, videos, and white papers


Requirements:



  • 1+ year of professional technical support /help desk experience in a similar role is preferred 

  • Possess a basic/good understanding of IT, Networking, Systems

  • Completes some technical Certifications, Associates or 4-year degree is beneficial but NOT required 

  • Proven ability/desire to provide word class customer service 

  • Possess solid technical troubleshooting skills

  • Able to work Monday through Friday 8 am-5 pm range

    *This position is not eligible for sponsorship of work visas


 


We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


 


Some of the perks



  • Recognized as Top Places to Work for multiple years

  • Unlimited Vacation (Flex Time)

  • Company-sponsored medical, dental, and vision insurance through Anthem or Kaiser

  • 401k

  • Free Onsite gym in our San Jose office

  • Pool tables, Foosball (table soccer), and other fun office activities 

  • You will enjoy breakfasts, lunches and happy hours, and routine company outings

  • You will enjoy commuter reimbursement and free parking

  • You will enjoy a fully stocked kitchen with drinks and snacks


 



See full job description

Job Description


5th fastest-growing private company 


EdTech - Computer Networking/Security & AI


About Securly, Inc.


Securly, Inc (www.securly.com) is the 5th fastest-growing private company in San Jose, CA.  Securly is a world-renowned innovator in student safety solutions. We started by building the first cloud-based web filter for schools in 2012 and have continued innovating comprehensive solutions for student safety - both in school and at home. By pioneering these developments, Securly continues to be a leader in an industry that is continually evolving.


In a few short years, our innovative products and talented people have;



  • Established Securly in over 20% of the US market and growing internationally

  • Implemented Securly into 15,000+ schools

  • Monitored more than 5 billion online activities

  • Revolutionized school safety for more than 10 million children

  • Saved the lives of more than 1000+ children





Position Summary:


 


Technical Support Engineers report to the Director, Technical Support & Services, and are responsible for world-class technical support to our customers (K-12 School Districts). Technical Support Engineers work very closely with a technical and non-technical staff at school districts via email, chat, and phone, ensuring our products and their experience exceed expectations. This is a tremendous opportunity to learn and get experience in computer networking/security vertical.


This is a full-time remote/work-from-home role.  If desired, you can be located in our Charlotte, NC, or San Jose Offices.


Responsibilities:



  • Take ownership of reported trouble tickets and see problems through to resolution

  • Leverage internal and external resources to identify, troubleshoot, and resolve customer issues

  • Follow protocol for escalation of unresolved issues to the appropriate teams

  • Provide prompt, honest, and accurate responses to customers

  • Contribute to internal documentation, including knowledgeable articles, videos, and white papers


Requirements:



  • 1+ year of professional technical support /help desk experience in a similar role is preferred 

  • Possess a basic/good understanding of IT, Networking, Systems

  • Completes some technical Certifications, Associates or 4-year degree is beneficial but NOT required 

  • Proven ability/desire to provide word class customer service 

  • Possess solid technical troubleshooting skills

  • Able to work Monday through Friday 8 am-5 pm range

    *This position is not eligible for sponsorship of work visas


 


We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


 


Some of the perks



  • Recognized as Top Places to Work for multiple years

  • Unlimited Vacation (Flex Time)

  • Company-sponsored medical, dental, and vision insurance through Anthem or Kaiser

  • 401k

  • Free Onsite gym in our San Jose office

  • Pool tables, Foosball (table soccer), and other fun office activities 

  • You will enjoy breakfasts, lunches and happy hours, and routine company outings

  • You will enjoy commuter reimbursement and free parking

  • You will enjoy a fully stocked kitchen with drinks and snacks


 



See full job description

Job Description


5th fastest-growing private company 


EdTech - Computer Networking/Security & AI


About Securly, Inc.


Securly, Inc (www.securly.com) is the 5th fastest-growing private company in San Jose, CA.  Securly is a world-renowned innovator in student safety solutions. We started by building the first cloud-based web filter for schools in 2012 and have continued innovating comprehensive solutions for student safety - both in school and at home. By pioneering these developments, Securly continues to be a leader in an industry that is continually evolving.


In a few short years, our innovative products and talented people have;



  • Established Securly in over 20% of the US market and growing internationally

  • Implemented Securly into 15,000+ schools

  • Monitored more than 5 billion online activities

  • Revolutionized school safety for more than 10 million children

  • Saved the lives of more than 1000+ children





Position Summary:


 


Technical Support Engineers report to the Director, Technical Support & Services, and are responsible for world-class technical support to our customers (K-12 School Districts). Technical Support Engineers work very closely with a technical and non-technical staff at school districts via email, chat, and phone, ensuring our products and their experience exceed expectations. This is a tremendous opportunity to learn and get experience in computer networking/security vertical.


This is a full-time remote/work-from-home role.  If desired, you can be located in our Charlotte, NC, or San Jose Offices.


Responsibilities:



  • Take ownership of reported trouble tickets and see problems through to resolution

  • Leverage internal and external resources to identify, troubleshoot, and resolve customer issues

  • Follow protocol for escalation of unresolved issues to the appropriate teams

  • Provide prompt, honest, and accurate responses to customers

  • Contribute to internal documentation, including knowledgeable articles, videos, and white papers


Requirements:



  • 1+ year of professional technical support /help desk experience in a similar role is preferred 

  • Possess a basic/good understanding of IT, Networking, Systems

  • Completes some technical Certifications, Associates or 4-year degree is beneficial but NOT required 

  • Proven ability/desire to provide word class customer service 

  • Possess solid technical troubleshooting skills

  • Able to work Monday through Friday 8 am-5 pm range

    *This position is not eligible for sponsorship of work visas


 


We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


 


Some of the perks



  • Recognized as Top Places to Work for multiple years

  • Unlimited Vacation (Flex Time)

  • Company-sponsored medical, dental, and vision insurance through Anthem or Kaiser

  • 401k

  • Free Onsite gym in our San Jose office

  • Pool tables, Foosball (table soccer), and other fun office activities 

  • You will enjoy breakfasts, lunches and happy hours, and routine company outings

  • You will enjoy commuter reimbursement and free parking

  • You will enjoy a fully stocked kitchen with drinks and snacks


 



See full job description

Job Description


Start: ASAP
Pay: BOE
Length: 3-month contract to hire


US CITIZEN OR GREEN CARD ONLY


Subject Matter Expert (8+ Years’ Experience)


MUST HAVE VIP/WHITE GLOVE EXPERIENCE


The Field Tech Senior Analyst/ Team Lead will be responsible for the successful execution of managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc.


This role combines strong technical skills with leadership responsibilities. The Technical Lead/Team Lead will provide site leadership and SME support to Desktop & Install technicians at customer locations to ensure quality, efficiency, and compliance with deployment procedures and installation guides. This role will communicate with customer site contacts and must possess good communication skills and exhibit integrity and confidence in themselves and the Managed Client deployment processes. Coordinates with Client Engineering Team on all technical/environmental updates. Performs complex field jobs.


Company Description

GTN provides Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Payroll Management, and Professional Services.


See full job description

Job Description


A well established Long Island based IT support provider for the Dental and Healthcare industry. Our team is collaborative, customer centric and passionate about technology. We are self motivated continuous learners and enjoy being helpful to our customers who rely on us to be IT experts so they can focus on taking care of their patients.


Currently we are seeking for a Technical Support Specialist to join our team.


WHAT YOU WILL DO:



  • Provide tier-1 & 2 level support, including desktop installations, troubleshooting and repair maintenance, and upgrades.

  • Provide remote desktop support for end-users with a Windows environment.

  • Configure servers and network hardware.

  • Solve problems quickly and automate processes.

  • Troubleshoot and fix problems with hardware, software and networks

  • Troubleshoot and fix common office electronics (i.e., Printers, TV's, Stereos, Fax Machines)

  • Install and troubleshoot proprietary software in server/client setup

  • Diagnose and troubleshoot PC Problems (i.e. Viruses, Spyware, damaged Peripherals)

  • Responsible for accurately recording incidents in accordance with department standards


YOU WILL BE:



  • A hard working, positive and creative individual

  • An excellent verbal and written communicator

  • A customer service guru

  • A calm individual under pressure

  • Polite and understanding with our customers

  • Common Sense driven

  • Good at troubleshooting


YOU WILL HAVE:



  • Excellent verbal and written communication skills

  • Extensive knowledge of operating systems including Windows 7/10, Server 2008/2012/2016

  • The ability to assemble and upgrade PC's

  • Expertise in computer networking

  • The ability to solve problems quickly and automate processes

  • A minimum of an Associate's Degree in a Computer Technology or related field.

  • An A+, Network+, or MCP certification

  • Experience with MS Office, Printers and Scanners

  • Experience setting up dual band Wi-Fi routers

  • Love of building your own computer

  • 1-3 years related experience

  • Reliable transportation


Company Description

Dental Hi-Tech Management is a well-established managed service provider for the dental
and medical industries. Our success is a direct result of our hard working, self-motivated employees
who love technology and who enjoy helping our customers with their IT Support needs.


See full job description

Job Description


5th fastest-growing private company 


EdTech - Computer Networking/Security & AI


About Securly, Inc.


Securly, Inc (www.securly.com) is the 5th fastest-growing private company in San Jose, CA.  Securly is a world-renowned innovator in student safety solutions. We started by building the first cloud-based web filter for schools in 2012 and have continued innovating comprehensive solutions for student safety - both in school and at home. By pioneering these developments, Securly continues to be a leader in an industry that is continually evolving.


In a few short years, our innovative products and talented people have;



  • Established Securly in over 20% of the US market and growing internationally

  • Implemented Securly into 15,000+ schools

  • Monitored more than 5 billion online activities

  • Revolutionized school safety for more than 10 million children

  • Saved the lives of more than 1000+ children





Position Summary:


 


Technical Support Engineers report to the Director, Technical Support & Services, and are responsible for world-class technical support to our customers (K-12 School Districts). Technical Support Engineers work very closely with a technical and non-technical staff at school districts via email, chat, and phone, ensuring our products and their experience exceed expectations. This is a tremendous opportunity to learn and get experience in computer networking/security vertical.


This is a full-time remote/work-from-home role.  If desired, you can be located in our Charlotte, NC, or San Jose Offices.


Responsibilities:



  • Take ownership of reported trouble tickets and see problems through to resolution

  • Leverage internal and external resources to identify, troubleshoot, and resolve customer issues

  • Follow protocol for escalation of unresolved issues to the appropriate teams

  • Provide prompt, honest, and accurate responses to customers

  • Contribute to internal documentation, including knowledgeable articles, videos, and white papers


Requirements:



  • 1+ year of professional technical support /help desk experience in a similar role is preferred 

  • Possess a basic/good understanding of IT, Networking, Systems

  • Completes some technical Certifications, Associates or 4-year degree is beneficial but NOT required 

  • Proven ability/desire to provide word class customer service 

  • Possess solid technical troubleshooting skills

  • Able to work Monday through Friday 8 am-5 pm range

    *This position is not eligible for sponsorship of work visas


 


We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


 


Some of the perks



  • Recognized as Top Places to Work for multiple years

  • Unlimited Vacation (Flex Time)

  • Company-sponsored medical, dental, and vision insurance through Anthem or Kaiser

  • 401k

  • Free Onsite gym in our San Jose office

  • Pool tables, Foosball (table soccer), and other fun office activities 

  • You will enjoy breakfasts, lunches and happy hours, and routine company outings

  • You will enjoy commuter reimbursement and free parking

  • You will enjoy a fully stocked kitchen with drinks and snacks


 



See full job description

Job Description


YouTube via Webhelp Americas – San Jose, CA


 


Job Description:


Do you like solving complex problems? Are you an analytical thinker with a knack for non-linear logic? Do you enjoy interacting with people? YouTube is looking for a Technical Support Analyst who can provide technical user support for one of YouTube’s core internal business tools.


Responsibilities:



  • Provide technical support to users of YouTube’s internal business tools


  • Optimize existing processes, identify areas for improvement, measure progress


  • Create and maintain technical documentation for support and tools integration


  • Manage time effectively with minimal supervision to deliver complex projects on-time


  • Document technical processes for training purposes


  • Meet SLA requirements for problem resolution



 


Additional Responsibilities:



  • Serve as primary point of contact and provide regular updates


  • Train and coach a small team of Technical Support Analysts


  • Ensure that Technical Support Analysts meet productivity, customer satisfaction, and quality service level agreements / key performance indicators


  • Collaborate on building process / procedures associated with triaging



 


Minimum qualifications:



  • BS degree (CS or equivalent technical degree - Manager is open to considering candidates with 3+ additional years of experience in lieu of degree)


  • 3 years experience in previous front line support role


  • Experience with SQL


  • Provided technical support to a Medium to Large team


  • Excellent written and verbal communication skills (English)


  • Working knowledge of how databases functions


  • Experience triaging and escalating bugs and tickets



 


Preferred qualifications:



  • Experience in process documentation


  • Experience with cloud-based web applications


  • Demonstrated knowledge of relational database design and usage


  • Salesforce admin certified


  • Management or leadership experience


  • Proven ability to turn frustrated customers into happy customers



 


Additional Notes:



  • We do not provide visa sponsorship nor C2C transfers


  • Non-local resumes require a cover letter mentioning availability for interviews, as this is not a remote or telecommute role


  • Resumes should be no longer than two pages


  • We do not provide relocation packages



Company Description

Webhelp is a global business process and customer experience outsourcing company specializing in Sales, Support, Services, Human Resources, Training & Back Office. We are a trusted partner of multiple fortune 500 companies and are looking to bring talented and motivated individuals to our highly successful teams.


See full job description

Job Description



Technical Support Technician

Responsibilities:

Join the technical support team for this fast-growing, cutting edge, wireless security company.

  • Provide technical assistance to dealers during the installation process

  • Conduct trouble shooting steps to identify the cause of the system not functioning properly and implement corrective actions

  • Resolve issues for clients via phone

  • Recommend hardware and software improvements

  • Track customer issues and resolutions



Qualifications:

  • Previous technical support, customer service, or other related fields

  • Call center experience is required

  • Ability to build rapport with clients

  • Strong troubleshooting and critical thinking skills

  • Positive and professional demeanor

  • Knowledge of security systems is a strong plus

  • Knowledge of access control systems is a strong plus

  • Knowledge of wireless technologies especially cellular a strong plus



" We are GTN – The Go To Network"


See full job description

Job Description


Can people always hear the smile in your voice? Does a happy user give you a good feeling?




XDR Radiology is a leading provider of digital radiography software and hardware for dental professionals nationwide, focusing on delivering easy to understand solutions. Our customers love us, thanks to hard work, dedication to scientific smarts, and most importantly, our respectful approach. We treat each other like human beings because we know that working with great people is as important as working with a great product.



We are looking for a full-time Software Support Technician in our West LA office to provide technical support to our growing customer base, both over the phone and via remote control of customer computers. The prime requirements are technical expertise with Microsoft operating systems and networking *and* interpersonal competence to make customers feel comforted and valued. You should be smart, nice, and dedicated to perfect implementation. Experience working with dental offices is a big plus, but not required.



* Please note that this is a desk job, not a field position. *



Here are the DUTIES, in decreasing order of importance:

  • Customer Handholding

  • Software Installation

  • Troubleshooting

  • Usage Help

  • Workstation Re-Installation

  • Software Upgrades

  • License Activation

  • Support Recordkeeping


Requirements



  • Availability Monday-Friday day-shift

  • Hybrid work-from-home and on-site presence at Los Angeles main office (with the goal of returning to 100% on-site presence in the future)

  • Strong knowledge of Microsoft operating systems and local area networking

  • Customer service attitude and approach

  • Excellent communication skills -- oral and written

  • Analytic skills, especially with insufficient information

  • Ability to quickly learn new technologies and processes

  • Sense of humor

  • Strong preference to local hires

  • A response to this ad which proves that you read it


Benefits



  • Compensation is $18-23/hour, depending on experience

  • Medical insurance with tax-advantaged employer contributions

  • PTO

  • 401(k) with profit sharing contributions

  • Subsidized pay day lunches

  • Company-provided parking




-----------


XDR Radiology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.


----------


XDR Radiology will consider for employment all qualified applicants in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.





See full job description

Job Description


Subject Matter Expert (8+ Years’ Experience) 3 MONTH CONTRACT TO HIRE


MUST HAVE VIP/WHITE GLOVE EXPERIENCE


The Field Tech Senior Analyst/ Team Lead will be responsible for the successful execution of managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc.


This role combines strong technical skills with leadership responsibilities. The Technical Lead/Team Lead will provide site leadership and SME support to Desktop & Install technicians at customer locations to ensure quality, efficiency, and compliance with deployment procedures and installation guides. This role will communicate with customer site contacts and must possess good communication skills and exhibit integrity and confidence in themselves and the Managed Client deployment processes. Coordinates with Client Engineering Team on all technical/environmental updates. Performs complex field jobs.


Company Description

GTN provides Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Payroll Management, and Professional Services.


See full job description

Job Description


5th fastest-growing private company 


EdTech - Computer Networking/Security & AI


About Securly, Inc.


Securly, Inc (www.securly.com) is the 5th fastest-growing private company in San Jose, CA.  Securly is a world-renowned innovator in student safety solutions. We started by building the first cloud-based web filter for schools in 2012 and have continued innovating comprehensive solutions for student safety - both in school and at home. By pioneering these developments, Securly continues to be a leader in an industry that is continually evolving.


In a few short years, our innovative products and talented people have;



  • Established Securly in over 20% of the US market and growing internationally

  • Implemented Securly into 15,000+ schools

  • Monitored more than 5 billion online activities

  • Revolutionized school safety for more than 10 million children

  • Saved the lives of more than 1000+ children





Position Summary:


 


Technical Support Engineers report to the Director, Technical Support & Services, and are responsible for world-class technical support to our customers (K-12 School Districts). Technical Support Engineers work very closely with a technical and non-technical staff at school districts via email, chat, and phone, ensuring our products and their experience exceed expectations. This is a tremendous opportunity to learn and get experience in computer networking/security vertical.


This is a full-time remote/work-from-home role.  If desired, you can be located in our Charlotte, NC, or San Jose Offices.


Responsibilities:



  • Take ownership of reported trouble tickets and see problems through to resolution

  • Leverage internal and external resources to identify, troubleshoot, and resolve customer issues

  • Follow protocol for escalation of unresolved issues to the appropriate teams

  • Provide prompt, honest, and accurate responses to customers

  • Contribute to internal documentation, including knowledgeable articles, videos, and white papers


Requirements:



  • 1+ year of professional technical support /help desk experience in a similar role is preferred 

  • Possess a basic/good understanding of IT, Networking, Systems

  • Completes some technical Certifications, Associates or 4-year degree is beneficial but NOT required 

  • Proven ability/desire to provide word class customer service 

  • Possess solid technical troubleshooting skills

  • Able to work Monday through Friday 8 am-5 pm range

    *This position is not eligible for sponsorship of work visas


 


We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


 


Some of the perks



  • Recognized as Top Places to Work for multiple years

  • Unlimited Vacation (Flex Time)

  • Company-sponsored medical, dental, and vision insurance through Anthem or Kaiser

  • 401k

  • Free Onsite gym in our San Jose office

  • Pool tables, Foosball (table soccer), and other fun office activities 

  • You will enjoy breakfasts, lunches and happy hours, and routine company outings

  • You will enjoy commuter reimbursement and free parking

  • You will enjoy a fully stocked kitchen with drinks and snacks


 



See full job description

Job Description


Jet Support Services, Inc. (JSSI) is looking for a well-qualified Technical Support Specialist to be based at our Chicago, IL corporate headquarters.


Mission Statement:


The Technical Support Specialist will serve as the primary point of contact for all support requests related to desktop and end-user computing, conference room A/V equipment, and junior system administration tasks.


This person will demonstrate strong customer service and communication skills and a passion for working with a wide range of technologies. They will possess exceptional analytical and troubleshooting skills and efficiently prioritize and resolve support requests while completing assigned project work to meet the needs of the business.


Essential Duties and Responsibilities:


This position is also known in the industry as Desktop Engineer, Helpdesk, Desktop Support Analyst, and End User Support Engineer.



  • Promptly respond to and resolve end-user support requests via the ticketing system, phone calls, and other intake channels

  • Escalate requests and incidents with accurate documentation to other IT groups and technicians and liaise with third-party support and equipment vendors as required

  • Install, configure, test, maintain, and troubleshoot end-user workstations, peripherals, conferencing equipment, printers, and end-user applications

  • Analyze, diagnose, and resolve a wide variety of complex computer and IT service issues

  • Provide after-hours on-call support

  • Set up A/V equipment and video conferencing software and host all-company meetings while providing live event support

  • Maintain inventory of all IT equipment and place orders according to policy

  • Monitor and remediate endpoint antivirus alerts

  • Provide group and one-on-one training for end-users to increase adoption and utilization of the organization’s applications and technical services

  • Perform junior system administrative tasks including adding/removing users, assigning rights and access, resetting passwords, etc.

  • Assist with providing technical and procedural documentation for end-users as well as IT colleagues

  • Serve as project lead or technical resource for IT projects including collaboration tool rollouts, process improvements, office moves, and technology improvements

  • Perform other responsibilities and tasks as assigned


Education and Experience:



  • Minimum of two years’ experience providing end-user support in a fast-paced corporate environment

  • B.S. in Information Systems or Computer Science

  • Certifications such as A+, MCP, CCNA desirable

  • Excellent knowledge of Windows operating systems, especially Windows 10

  • Extensive hands-on desktop OS and application support experience involving but not limited to the Windows 10 operating system, Outlook, other Microsoft Office products, softphones, etc.

  • Hands-on hardware troubleshooting experience including laptops, desktops, conferencing equipment, printers, and peripherals; excellent working knowledge of PC components

  • System administration experience with Active Directory Users and Computers, Office 365, cloud telephony and VoIP solutions such as RingCentral, and file-sharing services such as Box required

  • Experience working with a range of diagnostic utilities including Windows task manager, performance monitor, event viewer, and command-line utilities

  • Experience resolving issues related to Windows networking including IP addressing, DHCP, DNS, and network interface configuration

  • Experience with computer imaging and package deployment solutions


Personal Attributes:



  • Exceptional customer service orientation

  • Ability to conduct research into and resolve a wide range of technical issues

  • Eager to learn and implement new technologies

  • Excellent listening skills; ability to quickly absorb and retain information

  • Concisely communicates technical information in user-friendly language

  • Highly self-motivated and directed

  • High attention to detail and excellent observational skills

  • Process-oriented approach to completing routine tasks

  • Proven analytical and problem-solving abilities

  • Ability to effectively prioritize and execute tasks in high-pressure situations

  • Considers security best practices, business context, and other factors when executing tasks

  • Excellent oral and written communication skills


JSSI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.


Company Description

About JSSI. . .

For over 30 years, Jet Support Services, Inc. (JSSI), has been the leading independent provider of maintenance support and financial services to the business aviation industry. The company offers hourly cost maintenance programs to manage the often unpredictable costs of operating virtually all makes and models of aircraft, engines and auxiliary power units (APUs). JSSI is responsible for maintaining in excess of 2,000 business jets, turboprops, regional jets and helicopters across the globe and serves customers through its unique infrastructure of expert technical advisors.

JSSI’s portfolio of companies leverage this extensive technical knowledge, maintenance buying power and data to support every stage of the aircraft life cycle, from aircraft acquisition to disassembling and parting out the aircraft. JSSI Parts & Leasing sells aircraft parts, provides lease engines and APUs, and offers supply chain solutions as a service to large fleet operators. Additionally, JSSI’s technical experience and global reach powers a complete range of consulting and digital services utilized by operators, aircraft brokers, and service providers across the industry.

In 2020, JSSI was recognized as a US Best Managed Company.

Other JSSI services:

•JSSI Parts & Leasing provides aircraft parts, leasing and supply chain solutions. An extensive inventory of over 25,000 aircraft parts, engines and APUs is available across multiple makes and models of commercial and business jets, turboprops and helicopters. A qualified global vendor network sources additional assets for anything that flies.

•JSSI Advisory Services utilizes JSSI’s technical expertise and global network to inspect aircraft, perform ASA-certified appraisals, assist with maintenance cost planning, manage maintenance events, audit invoices, and provide insurance claims management.

•Conklin & de Decker enables aircraft owners and operators to make more informed decisions. More than 35 years of objective and impartial data powers digital tools to analyze aircraft ownership options with the most accurate performance and comparison data available, review critical state tax information, and streamline MRO business processes and track maintenance with Aerotrac software.

For more information, visit jetsupport.com.


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Job Description


YouTube via Webhelp Americas – Austin, TX


Job Description:


Do you like solving complex problems? Are you an analytical thinker with a knack for non-linear logic? Do you enjoy interacting with people? YouTube is looking for a Technical Support Analyst who can provide technical user support for one of YouTube’s core internal business tools.


Responsibilities:



  • Provide technical support to users of YouTube’s internal business tools


  • Optimize existing processes, identify areas for improvement, measure progress


  • Create and maintain technical documentation for support and tools integration


  • Manage time effectively with minimal supervision to deliver complex projects on-time


  • Document technical processes for training purposes


  • Meet SLA requirements for problem resolution



 


Additional Responsibilities:



  • Serve as primary point of contact and provide regular updates


  • Train and coach a small team of Technical Support Analysts


  • Ensure that Technical Support Analysts meet productivity, customer satisfaction, and quality service level agreements / key performance indicators


  • Collaborate on building process / procedures associated with triaging



 


Minimum qualifications:



  • BS degree (CS or equivalent technical degree - Manager is open to considering candidates with 3+ additional years of experience in lieu of degree)


  • 3 years experience in previous front line support role


  • Experience with SQL


  • Provided technical support to a Medium to Large team


  • Excellent written and verbal communication skills (English)


  • Working knowledge of how databases functions


  • Experience triaging and escalating bugs and tickets



 


Preferred qualifications:



  • Experience in process documentation


  • Experience with cloud-based web applications


  • Demonstrated knowledge of relational database design and usage


  • Salesforce admin certified


  • Management or leadership experience


  • Proven ability to turn frustrated customers into happy customers



 


Additional Notes:



  • We do not provide visa sponsorship nor C2C transfers


  • Non-local resumes require a cover letter mentioning availability for interviews, as this is not a remote or telecommute role


  • Resumes should be no longer than two pages


  • We do not provide relocation packages



Company Description

Webhelp is a global business process and customer experience outsourcing company specializing in Sales, Support, Services, Human Resources, Training & Back Office. We are a trusted partner of multiple fortune 500 companies and are looking to bring talented and motivated individuals to our highly successful teams.


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Job Description


Can people always hear the smile in your voice? Does a happy user give you a good feeling?




XDR Radiology is a leading provider of digital radiography software and hardware for dental professionals nationwide, focusing on delivering easy to understand solutions. Our customers love us, thanks to hard work, dedication to scientific smarts, and most importantly, our respectful approach. We treat each other like human beings because we know that working with great people is as important as working with a great product.



We are looking for a full-time Software Support Technician in our West LA office to provide technical support to our growing customer base, both over the phone and via remote control of customer computers. The prime requirements are technical expertise with Microsoft operating systems and networking *and* interpersonal competence to make customers feel comforted and valued. You should be smart, nice, and dedicated to perfect implementation. Experience working with dental offices is a big plus, but not required.



* Please note that this is a desk job, not a field position. *



Here are the DUTIES, in decreasing order of importance:

  • Customer Handholding

  • Software Installation

  • Troubleshooting

  • Usage Help

  • Workstation Re-Installation

  • Software Upgrades

  • License Activation

  • Support Recordkeeping


Requirements



  • Availability Monday-Friday day-shift

  • Hybrid work-from-home and on-site presence at Los Angeles main office (with the goal of returning to 100% on-site presence in the future)

  • Strong knowledge of Microsoft operating systems and local area networking

  • Customer service attitude and approach

  • Excellent communication skills -- oral and written

  • Analytic skills, especially with insufficient information

  • Ability to quickly learn new technologies and processes

  • Sense of humor

  • Strong preference to local hires

  • A response to this ad which proves that you read it


Benefits



  • Compensation is $18-23/hour, depending on experience

  • Medical insurance with tax-advantaged employer contributions

  • PTO

  • 401(k) with profit sharing contributions

  • Subsidized pay day lunches

  • Company-provided parking




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XDR Radiology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.


----------


XDR Radiology will consider for employment all qualified applicants in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.





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Job Description


Transfinder is Growing!


If you want to work for an industry leader, learn the latest technology and be a part of an organization that values employee opinions, then Transfinder is the company for you!


As a member of the Support Team in the Client Services Department, the Software Support Specialist assists clients in the use of company software and troubleshoots technical issues that result through the installation, implementation and use of that software. The right candidate has a strong client-centric focus, strives to provide a superior client experience and possesses an aptitude for learning new software applications and their underlying technology quickly and thoroughly. The Software Support Specialist is a highly technical individual that works cooperatively in a team environment and contributes to the growth and success of their clients, their peers, their department, and the company.


Responsibilities


· Answers and documents client calls from a phone queue through CRM and ticket tracking software


· Resolves issues efficiently and effectively or determines escalation path when necessary


· Communicates with clients while tracking progress on client issues


· Researches issues of varying complexity while working to resolve them and communicates progress with the client


· Installs and upgrades software on client workstations and servers


· Assists and/or participates in the training of external and internal clients in an online or onsite training environment, including but not limited to conferences


· Develops product and troubleshooting documentation to expand team and company knowledge


· Suggests, analyzes, and implements processes, and/or suggests improvements


· Provides product and process improvement feedback


 


Requirements


· Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills


· 2+ years of experience supporting software products


· Excellent organizational and time management skills


· Excellent analytical and problem-solving skills


· Ability to perform multiple tasks concurrently


· Ability to independently research problems/questions and find answers


· Ability to be flexible and adapt to complex situations and varying personalities


· Detail-oriented and self-motivated


· Ability to type quickly and accurately while speaking.


Additional consideration will be given to individuals with experience in the following areas


· Crystal Reports


· IIS/Web servers


· Amazon Web Services or Azure


· Active Directory


· MS SQL Server


· Network Administration


What We Offer


· Very competitive salaries and benefits


· The ability to learn and work with the latest technology


· Open-door management style; we welcome and even expect feedback in all areas


· An entrepreneurial spirit, but with a strong belief in work-life balance


· Corporate HQ positioned in the heart of downtown Schenectady; direct access to 25+ restaurants within walking distance, and right next to Proctor’s Theatre and the new Mohawk Harbor


· Themed events throughout the year, with friendly competitions and prizes!


Company Description

Founded in 1988 and headquartered in Schenectady, New York, Transfinder is a national leader in intelligent transportation systems, providing transportation management systems and services to municipalities, school districts and adult care facilities. Transfinder, an Inc. magazine “fastest-growing company” for 11 consecutive years, has offices in Austin, Texas, and Shanghai, China. The software company, named a Best Place to Work and Top Workplace, develops and supports routing and scheduling solutions for optimal transportation logistics. For more information, visit www.transfinder.com.


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