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  Position Summary: We are looking for Tech Savvy individuals that would like to learn the Healthcare data environment.

  Duties and Responsibilities include but are not limited to the following:    


  • Responsible to Project Management for assigned Implementation related tasks. 

  • Ensures that responses to customer inquiries provide value

  • Maintains professional demeanor during all interactions with customers

  • Works effectively and efficiently to resolve customer issues or escalate to 2nd tier technical support

  • Provides suggestions for the improvement of departmental processes

  • Actively improves technical skills

  • Maintains appropriate databases and history files

  • Dispatches calls to field service organization

  • Participates in the analysis of product performance issues

  • Quality and professional delivery of answers provided to customers

  • Efficiency and effectiveness in handling individual customer inquires

  • Adherence to company policies and procedures

  • Degree of proficiency in utilizing the dispatch application software

  • Level of customer satisfaction generated from individual interactions

  • Degree of observed behavior contributing to the improvement of team performance

  • Accuracy of data entered into support center applications and files

  • Effectiveness of efforts to analyze and resolve complex technical issues

  • Effectiveness at expediting urgent customer issues

  • Clarity of communication, written and oral

    Minimum Qualifications:   Skills:   


  • Outstanding verbal and written communications skills 

  • Professional attitude and team player

  • Excellent organizational and customer service skills 

  • Windows-based PCs and Server expertise 

  • Basic Networking troubleshooting skills 

  • Proficient with Microsoft Office 

  • Data base experience, especially MS Access

  • MS SQL Server experience a plus 

  • Ability to multi-task      

  • Must keep extensive written records of all customer interactions

  • Pleasant personality and friendly phone voice a must

Education:  


  • Associate degree in a technical field such as Bioinformatics, Information Technology, or Computer Science or equivalent experience.


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The School Site Technician configures and maintains all school-site technology, including web-based applications, software, and hardware. She or he will also be called upon to train students and staff on use of the above technology and facilitate with instructional technology in the computer lab, in the classroom, and online.  


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 A boutique, well-established, highly successful plaintiff’s class action law firm in San Francisco has an exciting opportunity for a highly motivated and entrepreneurial Information Technology Manager. You will be responsible for the management, strategy and execution of IT infrastructure, including ongoing processes, procedures, and implementation of new IT systems and policies. You will serve as the point-person for day-to-day firm technology operations. 

A sample of what you will do: 


  • Manage firm-wide IT operations and technical projects in alignment with organizational goals.

  • Serve as focal point for all inter-office IT-related matters and provide direction, guidance, and training to IT stakeholders.

  • Identify and recommend new technology solutions and devise and establish IT policies and systems, in consultation with senior-level stakeholders.

  • Oversee external IT vendors and contractors to ensure cost effectiveness, high service standards, cybersecurity, and completion of work.

  • Manage operational budgets and  undertake financial analysis of operating costs and expenses to identify cost savings and efficiencies.

  • Oversee purchasing of IT equipment, any necessary software, and manage inventory including device procurement and configuration, and ongoing device inventory audits.

  • Support finance team with regard to proper authorization and recording of IT asset additions and disposals from the general ledger.

  • Provide hands-on technology support and be responsible for the installation, maintenance, troubleshooting, and repair of workstations, application software, computer hardware, telephone, videoconferencing and mobile technology.

  • Manage the firm's help desk and direct user support services, providing support for workstations, networks, software applications, telephony, copiers and other technologies, also providing assistance with intranet and web-based applications.

  • Maintain the Firm’s mail server, data storage, and network connectivity and handle routine preventative maintenance to the organization’s network operations.

  • Assume responsibility for file maintenance, daily backups, and disaster recovery plans.

  • Coordinating IT activities to ensure data availability and network services with as little downtime as necessary

  • Direct the effective delivery of all telephonic, audio/visual, and computer system networks, development, and disaster recovery systems and processes.

  • Oversee information security, both at the cloud level as well as internal network level including system monitoring and threat detection, identifying security vulnerabilities and eliminating them with strategic solutions that increase security.

  • Provide logistics management to support the use of the facility for meetings, training, and daily operations.

  • Work on virtual conference / Zoom Rooms construction project as it relates to the AV and IT hardware and software installation in conjunction with the Building Manager, interior designers, and AV/IT vendors for this project.

  • Possibly oversee space planning, relocation, and renovation projects.

  • Possibly oversee the acquisition and maintenance of office furnishings.

  • Liaise with outside Facilities vendors.

  • Contribute to safety functions, including emergency preparedness, disaster recovery, business continuity, and evacuation procedures and plans.

  • Attend weekly operational meetings as needed.

  • Review litigation needs and advise on technology products to meet needs

  • Assist with procurement and roll out of litigation products.

  • Handle complex electronically stored information (ESI) collections, inquiries, data processing and transfer, database setup, and data migrations.

  • Participate in presentations and training on various litigation support topics.

  • Assist with and prepare plans for case-specific support such as document productions and trials, including the ability to set up a trial war room space.

  • Educate and advise case teams on eDiscovery best practices and procedures.

·  Serve as an interface between the attorneys and paralegals, and eDiscovery vendors.·   

Reporting relationship:


  • Reports directly to the Controller.

About you:


  • Bachelor’s degree and 5+ years of experience working in a law firm.

  • Knowledge of eDiscovery procedures and resources required.

  • Comprehensive knowledge of e-discovery management software (Concordance or similar).

  • Strong familiarity with


    • CaseSoft Suite (CaseMap, TextMap, TimeMap)

    • Database Management systems

    • QuickBooks

    • Payroll vendor platforms such as PAYCHEX, ADP, Paylocity

    • FTP Servers



  • Excellent written and verbal skills with the ability to communicate to both technical and non-technical audiences.

  • Ability to lift to 50 pounds.

  • Other requirements to be discussed.

Preferred Qualifications:


  • Prior trial experience.


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SBTC is a non-profit that provides IT support to schools and other non-profit organizations in the region.  We have the best job in the world, because we're paid to solve puzzles all day, and we get to help people do good work for their communities by doing so. 

The Computer Technician position (part-time) is about working with users at their site, to support their IT needs, and those of their campus.  Install and update Windows, Apple Mac OS, as well as work on Chromebooks and iPads.  Troubleshoot interactive boards, software, and help the networking and other specialized teams with specific campus projects and issues.  We assume you're technically minded and well-versed in technology generally, but understand you may not ever had done MDM or worked with interactive boards, or other industry-specific products.  We'll teach you those parts. Note for the thorough readers:  Please include your favorite flavor of ice cream in the subject of your submission for some bonus points for close reading.  It is a position about details, afterall.

Example Locations: Des Plaines, Evanston, Skokie, Niles, Elk Grove Village, Libertyville, Lake Forest, Waukegan, Palatine, Lake Zurich

Part-time about 3 days per week

Reliable, fixed schedule

No call-in or emergency coverage

Day time work on weekdays


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Job Description


We are seeking a Technical Support Specialist to join our team! You will oversee and maintain your assigned clients’ computer hardware and software systems, aid in the resolving of technical issues concerning company accounts or infrastructure and suggest and implement improvements to aid in long term solutions to technical issues. The Technical Support Specialist will support computer software integration as well as diagnosing and troubleshooting common problems.


Responsibilities:



  • Follow all written company policies and procedures

  • Be proactive in obtaining knowledge of your assigned clients’ business needs

  • Perform a monthly audit of all assigned clients

  • Monitor and address tickets assigned to you

  • Communicate regularly with your assigned clients to determine and address any changes in their needs or current issues

  • Answer inbound calls and create tickets as needed.

  • Attempt to resolve client issue in the first call regardless of who is their assigned TSS.

  • Address client tickets in a timely manner in line with the priority set by operations manager

  • Perform overtime as needed

  • Have a good driving record and a working vehicle

  • Perform on-site/field service for clients as needed

  • Perform on call service as scheduled

  • Assist sales by assessing client needs and relaying the information to the sales agent.

  • Duties as assigned by management

  • Ability to focus on your duties while you’re clocked in. Any non-work items are only permitted at lunch or break.


 


Qualifications:



  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.

  • Comfortable working in and assisting others through remote access applications and help desk software.

  • Accept constructive criticism and customer feedback regarding your experience with software or IT services

  • Extensive experience working with different operating systems including Windows and Mac OS.

  • Professional written, verbal, and interpersonal skills.

  • Strong customer service skills

  • Strong technical background

  • Ability to explain complex information in simple, clear terms to non-IT personnel

  • An ability to assess each customers IT knowledge levels

  • Ability to deal with difficult callers while maintaining professional attitude

  • Logical thinker

  • Good analytical and problem-solving skills

  • Up-to-date technical knowledge

  • An in-depth understanding of the software and equipment your customers are using.

  • Strong and accurate records keeping

  • Self-starter

  • Strong time management skills

  • Ability to prioritize and manage several projects efficiently.



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Job Description


We are seeking a Desktop Support/Technical Support/Help Desk Support/IT Call Support to join our team! You will resolve computer-related issues for your clients.


Job Title: Desktop Support


Location: Fridley, Minnesota


Duration: 6-12 months


Job Description:



  • Working knowledge and competency to perform hardware repairs on Laptops, Desktop, Workstations, and Printers.

  • Understanding of Lotus Notes including ability to trouble shoot and resolve diagnosed issues on a computer

  • Remedy software understanding, including the ability to pull up related site queue tickets and perform necessary updates on tickets. Ability to pull reports from Remedy to identify hardware asset and customer details.

  • Trouble shooting competency, which includes the ability to problem solve hardware and software issues.

  • Ability to communicate in a courteous and effective manner with customers, including timely contact and follow up.

  • Self-motivated and able to prioritize work activities including customer support and other assigned activities.

  • Ability to multi-task and have good time management skills

  • Some locations may require tech to assist or lead support on manufacturing equipment (PCs & Printers). Dual role desktop support and manufacturing support

  • On call requirements where employee participates in a weekly rotation with other members of the team to work and resolve High tickets after hours.

  • Perform lead support role for identified buildings and will be assigned backup support role for another tech.

  • Ability to work independently and utilize tools and resources (ex: knowledge base documentation and communications prior to reaching out to peers and technical lead)

  • Physical abilities including: lift 60lb, and stooping down to setup or remove equipment.

  • Reliable means of transportation to travel between sites, if necessary

  • Each tech is required to provide own tools for performing work functions (ex: screwdrivers and / or pliers).

  • Must speak English



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Job Description


 


BCforward is seeking a highly motivated and experienced Technical Support/Help Desk Technician/Service Desk Support/IT Support at Plano, TX 75024


 


Description/Responsibilities


·         Provides technical support to users for moderately complex computer related technical problems on a primary account.


·         Acts as customer service lead or account specialist.


·         Provides back-up assistance on other accounts as needed.


 


Education: High School or equivalent.


Experience: 3 to 5 years.


 


Location: Plano, TX 75024


Expected Duration: 7 Months contract with strong possibility of extension


Wage: Hourly, W2


 


Who to Contact: Nick Johnson


 


About BCforward


BCforward is currently the largest consulting and minority owned services and staffing firm in Indiana. Headquartered in Indianapolis, BCforward has resources in 47 states and Puerto Rico as well as a global presence in India and Canada. The company provides consulting, outsourcing and staff augmentation services in systems administration, project management, software development, and strategic IT planning. BCforward assures clients on‐time delivery of on‐budget solutions to their IT‐centric outsourcing, staff augmentation and systems solutions needs. Formerly Bucher + Christian Consulting, the company was founded by Justin Christian in 1998. For more information, visit www.bcforward.com.


www.facebook.com/bcforward


We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information.  Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment.  All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews.  The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position.  BCforward is an equal opportunity employer.  Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.


Company Description

About BCforward
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

www.bcforward.com


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Job Description



STS Technical Services is hiring Technical Support Specialists in Valley View, Ohio.


This is a long-term contract role managing inbound customer issues and providing technical support by phone.

Overview:

This position requires troubleshooting skills in order to determine the exact causes of customers issues. The Technical Support Specialist will take ownership of issues through to resolution.

Essential Duties and Responsibilities:

  • Remotely troubleshoot and resolve technical issues over the phone for our customers within a Windows Terminal Server environment, involving Dell PowerEdge servers, Fortinet firewalls, tape backups and supported printers;

  • Act as Remote Administrator for dealership servers, including user account management, shared files, and print queue setups;

  • Administer changes to their Fortigate firewalls and setup VPN connectivity;

  • Document resolutions in call tracking system;

  • Develop strong working relationships with customers and other team members.

Basic Qualifications:

  • Two or more years experience providing remote troubleshooting support for distributors, vendors, or other corporate customers IT systems;

  • Success in solving challenging technical problems in a team environment;

  • Ability to communicate technical subjects in a clear, concise manner to walk customers through IT issues remotely.

Educational Requirements:
  • Bachelors Degree preferred
About STS Technical Services:

STS Technical Servicesis aTop 100 Staffing Firmthats partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries.


Our professional recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore!


If you want to speak to aRecruiting Professionaldirectly, call1-800-359-4787.


STS Technical Services is an equal opportunity employer.


#ZR



Company Description

STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries.

Our professional recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore!


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Job Description


Position : Technical Support Engineer


Location : Pasadena California


Duration : 12+ month


 


Duties:


Location: Remote- MUST LIVE AROUND Sonoma County TO TRAVEL TO CUSTOMERS IN NORTHERN CALIFORNIA. TRAVEL RANGE: SONOMA UP TO SAN FRANCISCO. TRAVEL 35% IF THEY CAN'T RESOLVE THE ISSUE REMOTELY. THIS POSITION IS NOT LOCATED IN PASADENA. Worker cannot reside in San Francisco due to labor laws and working remotely.


 


MUST HAVE RELIABLE TRANSPORTATION - WILL GET REIMBURSED FOR MILAGE
Occasionally will have 1 overnight stay for installs (will have advanced notice) 1 per month
Must be comfortable traveling to law enforcement agencies (Jail, Sheriff Stations and Police Stations) to support the fingerprint technology. They may test live scan fingerprints at a jail usually on a criminal (with a guard present). Must be comfortable going to a jail etc. Must pass rigorous background check
Working with livescan workstations- When the hardware breaks down- they will be responsible for fixing the problem


 


 


 


The Support and Maintenance Engineer is responsible for providing support for post-deployment service to the law enforcement


customers for biometric products.


 


Essential Functions / Key Areas of Responsibility



  • You resolve customer reported issues and inquiries via phone, emails, onsite, or remote access. You provide appropriate documentation on the reported issues and provide regular status reports to internal stakeholders and external customers

  • Adhering to SLAs (Service Level Agreements), you maintain a high level of customer relations through responsiveness and focus on ensuring customer satisfaction

  • Where appropriate, you conduct system front and backend administration, monitoring, management, preventative maintenance, and ensure maintenance of existing operational services

  • You lead troubleshooting on applicable operating systems (i.e. Microsoft Windows, UNIX, Linux, and etc.) and network environments

  • You engage in the development, testing and implementation of new systems and solutions

  • Where applicable, your participate in 24X7 customer technical support

  • You engage with broader team members to identify and resolve technical issues

  • You participate in Quality Systems, including PLC (Product Life Cycle), SDLC (Software Development Life Cycle), CDLC (CustomDevelopment Life Cycle), and CI (Continuous Integration)

  • You are responsible for executing defined processes and solutions, such as compliance to escalation procedures and customer support processes

  • Where appropriate, provide technical support and implementation on delivery projects


Skills:



  • 3-5 years experience required

  • Experience working within an IT function, directly supporting critical front-line business services for customers

  • Experience working with business functions as well as technical support functions

  • Systems engineering background primarily with Windows Server environments, with background in Linux environments being highly desirable


  • System/network/application troubleshooting skills, with Cisco experience being desirable

  • SQL knowledge and Oracle and SQL server databases

  • Ability to translate complex technical concepts into every-day language while working with internal and external stakeholders


Education:


Bachelors Degree Preferred


 


Skills:


Required



  • INTEGRATION

  • IMAGE PROCESSING

  • DETAIL ORIENTED

  • BIOMETRICS


Company Description

Della Infotech Inc is in staffing business for five years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.


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Job Description


====================================================== From Collabera: Excellent Job Opportunity for Product Support Specialist / Technical Support Specialist / Product Operations Specialist / Client Support Specialist / IMMEDIATE NEED =====================================================   Job Details: Industry: Social Media Gaint Job Title: Product Support Specialist / Technical Support Specialist / Product Operations Specialist / Client Support Specialist Location: Los Angeles, CA Duration: 12 months with possible extension   Please call me directly at at (415) 727-1013 / (925) 249-7562 or email me at rujuta.joshi@collabera.com to speak in detail about the job   Duties:

  • Provide our users with a delightful, high touch and effective support experience

  • Respond to inbound partner inquiries about product features, insights, bugs, etc.

  • Troubleshoot complex issues and translate pain points to effectively resolve issues

  • Improve our support workflows around issue resolution and product insights

  • Spot trends in partner issues and communicate feedback to product team

 Skills: MINIMUM QUALIFICATIONS

  • 2+ years of experience in operations, account management or customer

  • Experience using Excel and/or basic data & insights tools

  • Strong written and verbal communication skills

  • Fluency in English in a business environment

 PREFERRED QUALIFICATIONS:
  •  Experience in the media industry
  Product Support Specialist or Technical Support Specialist or Product Operations Specialist,Client Support,Operations Specialist,Customer Support,Troubleshooting

Company Description

Not only is Collabera committed to meeting and exceeding our customer’s needs, but we also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. We offer an enriching experience that promotes career growth and lifelong learning for our employees. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” since 2012 – eight consecutive years in a row. Collabera has 60 offices with a presence in 11 countries and provides staff augmentation, managed services and direct placement services to Fortune 500 corporations across the globe.


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Job Description


MW Partners is currently seeking a Technical Support Engineer to work for our client who is a global leader in multimedia and creativity software products. 


 


Responsibilities and duties: 


 



  • First point of contact for customer concerns relating to technical issues with the Magento E-commerce application.

  • Customer advocates and represents their needs with internal product and engineering teams.

  • Provide timely response/resolution to technical, product and cloud infrastructure inquires.

  • Provides resolutions within established Service Level Agreement Guidelines.

  • Trouble-shoot/qualify cases before advancing it to engineering.

  • Answer questions regarding product functionality and usage.

  • Work high priority technical incidents and critical outages.

  • Product content creation (KB articles, whitepapers, forum participation).

  • Provide knowledge transfer sessions to help reduce critical issues.


Requirements: 


 



  • 5+ years of experience in an enterprise software or cloud support environment.

  • Understanding of modern web technologies and relationships between them 

  • Linux, Apache, MySQL, PHP, NGINX, Redis, DNS, CDN and SSL.

  • Experience troubleshooting web application and performance issues. 

  • Ability to analyze/extrapolate issues via logs and other sources of information to provide infrastructure and application teams a good starting point for in depth reviews.

  • Strong knowledge of the Linux command line.

  • Relational database skills: Familiarity with MySQL and database queries.

  • Familiarity with programming/scripting languages such as PHP, Node.js, Perl, Java and Python.

  • Familiarity of Magento Commerce, or any other eCommerce Platforms (Support, Site Development or QA role).

  • Strong organizational and time management skills including multi-tasking and prioritizing job duties.

  • Proficient in technical problem-solving methodologies.

  • Ability to adapt and change in a dynamic environment.

  • Excellent (oral and written) communication skills in English. 

  • Available for on-call rotation, work off hours, holiday and weekend hours as required.


 


Company Description

MW Partners is a rapidly growing Women and Minority owned company that provides Professional and IT Staffing Services on a contract, contract to hire and direct hire basis.


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Job Description


We’re looking for a seasoned software technical support specialist leading to a path within our software implementations team - recent experience in broadband (Cable, ISP, FTTH, Satellite, etc.) is strongly desired. Experience with billing and customer management systems including back-office billing system configuration or administration is a plus. Candidate must be articulate, flexible, thick-skinned and able to roll with the punches.


Duties include: This is a hybrid role where the candidate will provide expert level, friendly customer service to GLDS software users (including CSR’s, billing system managers, accountants, I.T. staff and corporate management). At the same time, the candidate will learn how to manage GLDS system implementation projects and will eventually launch customers around the work. Candidate should be familiar with all facets of cable television operation and billing and subscriber management software. Positive attitude, attention to detail, strong project management, excellent customer service, computer, and telephone skills required. Once in an implementation role (at least one year after hire) travel will likely be about 25%.


Skills and experience should include:



  • At least 2 years’ experience in technical support, customer service, billing system administration or similar experience.

  • Bachelors degree or equivalent experience.

  • Strong Microsoft Office skills including Excel, Word, Outlook.

  • Detail oriented and have impeccable follow-through.

  • Experience with, troubleshooting and supporting software products, specifically billing and subscriber management systems is desirable but not required. Experience with any of these systems is a big plus:

    • Amdocs/DST Innovis/CableData

    • NetCracker/Convergys

    • CSG Systems

    • RR Enterprises

    • SMAC/SubscriberNet

    • Azar

    • Northstar Telesolutions

    • …Or other equivalent broadband customer management, billing and provisioning solution.



  • Employment preference given to US Citizens, although we will employ those independently eligible to work in the United States. Only in rare circumstances will we sponsor a work Visa.



This is an immediate opening. If we feel you're qualified, we'll set up an initial phone conversation - don't call us, we'll call you. In-person interviews (if appropriate after Covid) will be held in the Kansas City area.


Company Description

We’re a team-oriented company and everybody pitches in to make the customer happy! Our goal is to work together to keep our customers happy! Every employee is a key person; we’ve never had a layoff in our company's history. Dress code is San Diego casual. Several of our employees have reached their 25-year anniversaries. This is NOT a call center and we’re looking for a full-time, permanent addition to our team. If you're looking for a great group of people to work with for the rest of your career, this could be the place for you!

We pay 75% of comprehensive health insurance and we offer a retirement plan (Simple IRA) with matching 1:1 up to 3% of annual salary. Vacation/Holiday/Sick Pay, Life Insurance, Flexible Spending Account (FSA), and more. Our office is 3.6 miles from the beach, and offers a gourmet kitchen with drinks/snacks and other comforts. Every office has floor-to-ceiling views and attire is "San Diego Casual."


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Job Description


We are looking for a Technical Support Representative to join our team! This position exists to provide high quality telephonic/network support and problem resolution to customers.


Training will be provided.   You must be able to work 2nd and 3rd shifts and be available to work weekends and holidays.


Responsibilities:



  • Monitoring and diagnosing system, application and/or network performance problems.

  • Troubleshooting and escalating system, application or network issues.

  • Managing and supporting remote systems in both data centers

  • Point of contact for network events or productions outages

  • Maintaining functionality in vast Linux and Windows environments




Qualifications:



  • Extensive troubleshooting skills; previous technical or customer/network support experience required

  • Position requires ability to learn quickly; professional telephone communication skills and work in fast paced environment.

  • Require comprehensive knowledge of PC computers, including but limited to: DOS, Windows 3.1, Windows 95/98/Me, Windows NT/2000/XP, Linux, plus PC networks, such as Windows NT, 2000, XP, Networking. MS SQL and Oracle SQL experience a plus.



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Job Description


We are seeking an IT Technical Support/Desktop Support/Help Desk Support/Service Desk to join our team! You will resolve computer-related issues for your clients. 


Please ask consultant to write few line on White glove in resume as keywords or brief write up on white glove .


Requirements:


●      Prefer 10 years IT experience, including technical training, providing white glove service to Executive customers of VP and above


●      Minimum 4 years of Office 365 experience, troubleshooting and resolving issues related to the O365 suite


●      Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications


●      Experience with imaging windows 10 OS.


●      Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet)


●      Experience in using PC-based word processing, presentation, and e-mail software preferred


●      Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred


●      Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations


●      Outstanding customer service and interpersonal skills


●      Excellent organizational skills and ability to prioritize tasks among many competing requests


●      Experience working in or supporting a call center or help desk environment


 



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Job Description


Requisition # 3356 - Technical Support Specialist, www.americanwoodmark.com, click on Careers tab and apply; 


PURPOSE:
To analyze and evaluate a location needs as they relate to information systems, review how they line up with the existing systems and when necessary initiate a Task Request for enhancements to the system to satisfy needs. Work with corporate materials and MIS to determine if feasible to handle the development work at the location, when decided that the TSS II is best suited to perform the development work the TSSII will take on the development task.
ESSENTIAL FUNCTIONS:
Uses established procedures to perform duties to satisfy locations information needs.
DUTIES:
Resolves routine questions and problems, and refers more complex issues to higher levels. Provides problem-solving support to company users. Installs and expands existing PC-based systems. Determines basic hardware and software needs in conjunction with end users and high levels of MIS. Occasionally trains users in hardware and software applications.
* Maintains computer hardware.
* Maintains phone systems.
* Trains new system users.
* Submits Solution Center tickets to resolve system and hardware issues.
* Installs software updates.
* Installs new computer hardware
* Researches systems problems.
· Works with location managers and floor supervisors to determine appropriate system solutions to problems.
· Generates Task Requests detailing system enhancements to improve location's performance.
· Works with corporate materials and MIS to determine the appropriate functional area to handle development on system enhancements.
· When it is determined that the Task Request can be handled at the location level, assigns the ticket to reflect this decision and works with corporate materials to log detailed information on the proposed solution for the enhancement.
· Implementation of enhancements to the system will be coordinated by this position. When locally developed this position will take the lead position in implementation, when developed at the corporate level this position will coordinate the implementation effort.
· Act as liaison between the location and corporate MIS.
· Create custom queries as required at location.
· Participate in tactical planning to provide input as to appropriate system support and solutions to improve location's performance.
SKILLS:
· In-depth knowledge of information available in the AWC query database.
· Understanding of AWC system processes as they relate to a location's business processes.
· Ability to work independently and in team settings.
· Ability to gather information from system users and determine system requirements.
· Ability to create database designs and process flow diagrams
· Ability to identify and communicate development project schedules.
· Ability to use AWC MIS approved tools to perform coding of projects (Current tools include; Visual Basic, Crystal Reports, True DBGrid, Word, Excel, Access, SQL Server)
· Excellent written and verbal skills
· Excellent people skills
· Knowledge of manufacturing in a process orientated industry
· Knowledge of material flow and transactional requirements in a vertical integrated "make to order" or "built to order" environment.
SUPERVISORY RESPONSIBILITIES:
May have an entry level direct report.
QUALIFICATIONS: (Education, Experience and Skills)
· Bachelor's degree in Computer and Information Science or equivalent level of experience
· AWC TSS Development Training Program Certification (achieved by participating in the AWC TSS development training program and achieving a passing grade, with sign offs by the corporate materials and core systems manager)
· Demonstrates development skills on current projects.
· 1-3 years experience in system development or technical systems support role.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. Lifting requirements are typically less than 20 pounds on an infrequent basis.
WORKING ENVIRONMENT:
Typically works in an office environment or occasionally on or around the manufacturing floor. The noise level is usually moderate. Occasional weekend work required.
AN EQUAL OPPORTUNITY EMPLOYER
The American Woodmark Corporation does not discriminate on the basis of race, color, national origin, ancestry, age, religion, military and veteran status, sex, gender, gender identity, gender expression, sexual orientation, genetic information, marital status, medical condition, pregnancy, or any other legally-protected characteristic; and it will comply with all applicable state discrimination laws. No person shall be denied employment solely because of any disability which is unrelated to the ability to engage in the essential functions involved in the position for which application has been made either with or without reasonable accommodations.


Company Description

American Woodmark is a leading kitchen and bath cabinet manufacturer, servicing the remodel and new construction markets. With over 10,000 employees, 18 manufacturing facilities, and seven primary service centers located throughout the United States. Offering more than 15 brands and hundreds of cabinet styles, our commitment to quality and caring for our customers and employees never wavers.
We celebrate our passionate and dedicated workforce. They are our inspiration and strength, and the reason for our success and leadership in the industry. With their help, we pledge to bring the best quality and value to our customers, the best workplace and opportunities to our people, the best products and customer service to home centers, builders and distributors and the best investment for our shareholders. We are excited and humbled by the challenge of leadership. Our people are determined to continue to set the standard for our industry, promote American quality, and enhance our homes and lives with American Woodmark products.
See our website, www.americanwoodmark.com, then go to the Careers tab and locate this position to apply.


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Job Description

Title:   Technical Support Analyst II
Location :  Little Rock, AR
Duration :  End of 2020 then Extension or Conversion
Target Comp :  $31-33/hr
 

Work Requirements:  Third-party candidates are not being considered at this time; Candidates must have valid authorization to work in the US as a W2 employee.
Overview:  We are looking for strong Technical Support Engineer who can handle complex issues and also help image laptops and deploy and hook up new hire equipment (monitors, docks, etc.).

This individual must have strong knowledge and hands-on experience with Office 365, Active Directory, SCCM, basic MAC support skills and Tier 2 or Tier 3 support experience to resolve any end user computing issues coming through the ServiceNow Ticketing System.

This person will handle complex issues and also help to image laptops and deploy/hook up new hire equipment (monitors, docks, etc.).

Technical Skills :

Operating systems and utilities
Networking
Memory structure
Buffers and registers
Testing equipment
Network application interfaces
Hardware and software interfacing
Operational needs regarding data communications
User needs analysis
Data storage and security
Agency rules/regulations and policies/procedures computer hardware and software
Applications and user systems
Peripherals
Computer assembly

Role & Responsibilities:

Follow through with problem resolution quickly and communicate status throughout resolution cycle
Communicate information/ideas to others, electronically, telephonically, on paper, or in-person
Apply general rules to specific problems to come up with logical answers
Efficiently shift back and forth between two or more activities/sources of information
Troubleshoot data communication problems
Provide assistance to end users, read, understand, and listen to communication from others
Recognize a problem, follow multiple step instructions, and combine pieces of information or specific answers to problems to form general rules or conclusions

Job Duties : 

Instructing, developing and implementing solutions to problems
Operations analysis, solution appraisal, identification of key causes, systems evaluation, and technology design
Identifying downstream consequences
Time management, management of material resources, and management of financial resources
Troubleshooting and testing
Critical thinking, product inspection, judgment and decision making
Effectively conveying information to all levels of staff
Installation of hardware and software
Operation and control of equipment/systems
Repairing machines/systems
Equipment maintenance

Company Description

TekPartners has been a trusted and proven technology solutions firm for 17 years. As an information technology partner we offer our clients proven talent through professional staffing, managed services, and IT project solutions. We understand and value the unique needs of the industry and always strive to stay above the curve. The company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture. TekPartners continues to grow and expand with office locations in Fort Lauderdale, Miami, Orlando, Charlotte, and Milwaukee. Learn more at www.tekpartners.com.


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Job Description


 


Position: Technical Support Analyst


Job Description:


The IT Support Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. The IT Support Analyst must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.


The Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices, phone systems, and videoconferencing equipment. This position may require independent work, sharing information and assisting others with work orders.


Technical Support Analysts have the following essential responsibilities:


· Provide exceptional customer service in person, via phone and email as appropriate.


· Resolve help desk issues in a timely manner according to the SLA.


· Perform root cause analysis, troubleshoot and resolve problems.


· To provide solutions for network and system related issues, and to provide detailed documentation along with it.


· To assist customers by performing analysis of various issues relating to LANs, WANs, desktop computers, Internet connectivity, VOIP communications, and the installation of hardware and software.


· To maintain error logs in coordination with customer vendors, and maintain logs through project completion or issue resolution.


· To offer recommendations — based on various metrics — on how to improve the client infrastructure through a continuously evolved lifecycle.


· Provide the best and accurate solution to meet the customer technological requirements.


· Education customers on using various IT systems and processes.


· Assist customer with mobile device setup or issues.


Required skills:


· Team building and collaboration.


· Excellent customer service skills.


· Excellent Time Management.


· Excellent Communication skills.


· Vehicle required for travel to on-site customers.


Recommended Certifications:


· CompTIA A+, Network +, or Security +


· Cisco Certified Network Associate (CCNA)


· Microsoft Certified Solutions Expert (MCSE)


· HDI Support Center Team Lead


· ITIL Foundations


Required Education or Experience:


Bachelor’s degree in science, computer science, engineering, or a minimum of 5+ years’ of experience working in complex IT environments.


Company Description

We are a Managed Services Provider that offers a full range of IT services. Since 1983, we have enjoyed serving the local communities throughout the south of Texas to Louisiana, Alabama, and beyond. We bring to our customers over 30 years of industry proven customer satisfaction, best practices, and quality solutions.


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Job Description

The Technical Training Field Support Analyst (FSA) serves as the regional support in the Technical Training Organization and the training centers within the region.

Responsibilities include but not limited to:

• Fielding calls from dealership technicians and using regional data (schedules, training requirements, etc.) to provide optimal solutions.
• Solutions and activities should support key performance indicators.
• Manage regional budget including tracking and processing invoices and maintaining regional payment and vendor logs.
• Oversee vehicle fleet including tracking vehicles and preparing paperwork for consignments.
• Monitor dealerships for enrollment, pre-requisitions, and completion of training
• Maintain master technical training course schedules for all training centers in region
• Create course offerings in Learning Management System (LMS) for all training centers in the region
• Reschedule or cancel course offerings as necessary and call dealerships impacted
• Assist dealerships with LMS navigation and training/certification records
• Process all non-PO based invoices for all training centers in the Region

Qualifications:• Bachelors Degree
• 2+ years of experience• Google Suite, SharePoint
• Basic understanding of Accounts Payable
• Payment systems such as SAP

Preferred Requirements:

• WebEx
• Skype

About Advantage Resourcing


Advantage Resourcing makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, ancestry, medical condition, age, marital status, national origin, citizen status, political affiliation, union membership, genetic information, physical or mental disability, veteran status, denial of medical or family leave, pregnancy or pregnancy disability leave or any other protected group status as defined by federal, state or local law. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-verify employer.



Company Description

Let’s find your next job – together. Whether you’re looking for temporary work or a direct-hire job, Advantage Resourcing will connect you to an opportunity that closely matches your interests and skills. Advantage Resourcing is a proud member of Staffmark Group, an award-winning family of staffing brands with a national network of 450+ offices. We connect over 250,000 people to jobs each year, and we’re ready to put this expertise to work for you! Learn more at www.advantageresourcing.com.


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Job Description


ISP Fuel Systems is seeking a full-time, motivated, career oriented Technical Support Specialist that will work in the company’s service department alongside the service manager at our Dayton, NJ office. Must have technical experience or a willingness to learn. Mechanical/Electrical knowledge preferred.

Responsibilities:



  • Support onsite technicians

  • Review reports from onsite technicians for follow-up work.

  • Send proposals to customers.

  • Order parts/material.

  • Work with the service administrator to schedule a job.

  • Meet with customers if necessary.


Qualifications:



  • Familiarity with QuickBooks

  • High School Diploma or GED; Bachelor's Degree preferred

  • Experience with sending proposals, job reports, quotes and invoices, and part orders

  • 1 to 3 years of professional mechanical and/or electrical knowledge i.e. control panels, piping, etc.


Benefits:



  • Simple IRA with match

  • Paid Vacations and Holidays

  • Medical, Dental, and Vision Insurance


Company Description

We are a well known highly regarded Manufacturer in a niche market. ISP Fuel Systems specializes in fuel oil pumping & storage systems for emergency stand-by generators and other applications for clients worldwide.


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Job Description


Technical Support Specialist
Customer Care | Sandy, UT, United States

Title: Technical Support Specialist
Reports to: Customer Care Team Coach
Based at: Sandy, UT

We have a position open for a Technical Support Specialist. This position will help resolve both simple and complex issues to our clients' satisfaction, including but not limited to troubleshooting, and managing multiple issues from open to close. The role will be extraordinarily challenging and requires high intelligence, some detective skills, motivation to learn, the ability to multi task and a knack for understanding how to support and troubleshoot software. Training will be provided but the drive will come from you. We have a team of talented individuals with the same goal, to help the Clients succeed.


 


Responsibilities


· Troubleshooting and testing customer issues over the phone, email and through remote assistance software


· Learn the setup of our software and business application of all of our products


· Assist in troubleshooting issues related to our software within mixed environments


· Work with our case management system, keeping track of your own support tickets and following through to completion


· Monitoring and helping other technicians with support tickets


 


Basic Requirements


· 3+ years’ experience troubleshooting proprietary software


· A+ certification (or comparable certification, training, or degree)preferred, not required


· Excellent customer service and communication skills


· Experience with windows domain environments


· Strong ability to work independently and with a team


· Superior organizational skills


 


Other Preferred Skills:


· Take direction as well as operate independently


· Familiar with XML and/or SQL


· Any other skill related to troubleshooting Windows environments and software applications


· Experience with software as a service preferred (SAAS)


· Understanding of basic database relationships and terminology preferred


 


 


Application Information


 


· Qualified applicants must be able to pass a background check.


· Pay is dependent upon relevant experience.


 


Company Description

By trade we are a technology company, but if you ask anyone that works here, they’ll tell you we are a people company. As the industry leader in Accounts Payable (AP) Automation, AvidXchange strives to provide an innovative and collaborative work environment. We do that through focusing on our people, our culture, and ensuring we run our business in a way that enables every employee to achieve their fullest potential and help us create a world class company. Our employees live by our core values, including “Innovate to Change the Game,” “Passion About Customer Success,” “Win as a Team,” and “Have a Blast.” Whether you live in Charlotte and can enjoy our corporate campus at the AvidXchange Music Factory, or you live across the country, AvidXchange has locations waiting for you. We are on a mission to create something different at AvidXchange. Love where you work. Live Avidly.


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Job Description



Network Specialist - Advanced Technical Support (Video/Data)

Job Locations US-WI-Madison | US-TN-Knoxville | US-WI-Milwaukee | US-OR-Bend | US-UT-St George | US-TN-Mount Juliet | US-TN-Farragut | US-NH-Contoocook | US-GA-Saint Marys | US-ID-Coeur d Alene | US-MN-Monticello | ...


ID 2020-15651Company TDS Telecom

Overview

This Network Specialist position within the Advanced Technical Support (ATS) Team will be focused on providing level II technical support of the TDS Network as well as anticipating and preventing faults within the network.



In this role you will:


  • Provide Level 2/3 support of the Video and Data networks and products.
    • This specifically includes:

      • Consumer and commercial DSL/PON

      • Dedicated broadband services over copper/fiber/DOCSIS delivery

      • Layer 2/3 switching and routing

      • Core network transport

      • Multi-Service Access Platforms


      • Transcoding/encoding infrastructure




Please note: We can hire this position as a Network Specialist - Senior Network Specialist based on skillset and relevant experience.




Responsibilities

Responsibilities:



  • Provide leadership and guidance for fault resolution and prevention

  • Provide input and feedback into fault resolution procedures across Network Operations

  • Provide feedback into network designs, standard configurations, and operational procedures

  • Effectively communicate technical network issues to management and adjacent teams

  • Create, Maintain, and Edit network documentation to be used by Operational staff

  • Mentoring peers and adjacent teams on areas of expertise


Qualifications

Required Qualifications:



Network Specialist



  • Associates degree or higher AND 2+ years work experience in Data/Video networking -OR- 4+ years experience in Voice/Data/Video networking.

  • 2+ years experience in Data Networking.

  • 2+ years working in a level 1 + Data/Video/VOIP support team with direct customer contact


Network Specialist I


  • Associates degree or higher AND 4+ years work experience in Voice/Data/Video networking -OR- 6+ years experience in Voice/Data/Video networking.

Network Specialist II


  • Bachelors degree or higher AND 4+ years experience in Voice/Data/Video networking -OR- 8+ years experience in Voice/Data/Video networking.

Senior Network Specialist


  • Bachelors degree or higher AND 6+ years experience in Voice/Data/Video networking -OR- 10+ years experience in Voice/Data/Video networking.

Other Qualifications:



  • IP Video technologies including (but not limited to) 8VSB, ATSC, MPEG4, MPEG2, PIM, SNMP, CDN, DRM, IGMP, TCP, UDP, OSPF, BGP, IPV4/IPV6, ABR, SCTE-35, multicast, unicast.

  • Video content acquisition via terrestrial, satellite, off-air, and internet sources

  • Video content acquisition troubleshooting

  • Power and grounding concepts associated with AC and DC power equipment.

  • Dish, antenna, and headend installation, configuration, and support

  • Strong IP routing knowledge and experience (Cisco, Alcatel, Brocade)

  • Transport/Access knowledge and experience (DWDM, SONET, ATM, Packet over SONET, licensed/unlicensed microwave)

  • Broadband and narrowband access technologies including (but not limited to) xDSL, WiFi, PON, RFOG, Ethernet, DOCSIS.

  • TCP/IP technologies including (but not limited to) routing and routing protocols (MPLS, OSPF, BGP, and RIP) subnetting, multicast, tunneling, bridging, QoS, IP Video.

  • Management and use of customer premises equipment including (but not limited to) Routers, Ethernet demarcs, set-top boxes, home wiring concepts, DSL and Cable modems.

  • Linux system administration experience a plus

  • Javascript and/or other programming/scripting language experience a plus.

  • Experience with Kibana and Elastic a plus.


Benefits:


As a part of your total compensation, TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. Here is a sample of what we have to offer for full-time employees.



Insurance


Medical, Dental, Vision, and Life Insurance Eligible Immediately



Paid Time Off


Vacation, Personal Time, Sick Time, and Holidays



Investments


401K Eligible Immediately, Pension, and Flexible Spending Accounts



Additional Benefits


Education Assistance, Telephone and Internet Concessions and Recognition Programs



Equal Opportunity Employer


At TDS, we believe that diversity makes us stronger. We embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. We are stronger together!



If you wish to speak with us regarding assistance or an accommodation related to the application process, please contact us at careers@tdstelecom.com.





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Job Description


DoseSpot, one of the leading e-prescription service companies is growing! DoseSpot helps physicians and nurses spend more time with patients and less time writing prescriptions.


Come join our team of passionate, motivated problem-solvers dedicated to providing exemplary service to our customers as we improve the healthcare experience for both patients and doctors.


We are quickly signing on new clients and are seeking a SOFTWARE TECHNICAL SUPPORT SPECIALIST to join our team and to help our clients with any technical questions.


This is a great position for someone who enjoys learning, working in a small team and communicating with customers.


You will have the opportunity to learn new software and technologies as the product is always evolving and our customers are innovators.


A successful candidate is someone who is a positive person, a quick learner, and highly motivated as DoseSpot is growing and this position has room for growth.


In this position you will:​



  • Work closely with marquee clients to provide both technical guidance and creative solutions to challenges while helping them integrate our platform into their system.

  • Apply your technical expertise to quickly resolve both simple and complex problems.

  • Troubleshoot technical problems with customers by phone and via e-mail.

  • Assist the team with crafting responses to questions on our new knowledgebase platform.

  • May create FAQs or other documentation for problem solving.

  • Collaborate with the team to resolve product issues.

  • Maintain excellent customer communication and follow up throughout the troubleshooting process.

  • Provide detailed documentation of reported product issues and resolutions.

  • Deliver constructive product feedback as it is received from customers and

  • Suggest ways in which DoseSpot can improve the overall customer experience.


Education:



  • A Bachelor’s Degree is required
    • A computer, business or a related field of study is a plus.


  • Ability to learn new software and technology quickly is key to success in this position.


Skills/Knowledge:



  • Excellent PC skills including, but not limited to: Word, Excel, Email Software, and internet technologies.
    • Knowledge of SQL or other programming experience a plus.


  • Demonstrated aptitude for troubleshooting and diagnosing technical problems.

  • Must be customer-oriented and provide exceptional customer service to clients.

  • Outstanding verbal and written communication skills.

  • Strong attention to detail, time management, and organizational ability.

  • Able to work independently within defined processes and procedures.

  • A passion for healthcare is a definite plus.


Benefits:



  • Full-time position with extensive benefits, including health insurance, dental insurance and a retirement plan with employer match

  • Casual and fun atmosphere with supportive co-workers

  • Work/life balance


Come join us today! LOCAL candidates only, please. You must be able to work at our Dedham office since we collaborate frequently.


We look forward to meeting you.


Company Description

DoseSpot helps Doctors and Nurses spend more time with their patients and less time writing prescriptions.

We are growing quickly are looking for talented people to grow with us.


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Job Description


Managed Service Technical Support


POSITION SUMMARY


Provide high quality managed services, support and customer service for Blue Net's clients across the company's product and services offerings. This position operates on a rotating schedule to support our service offering hours of 7am to 6pm, Monday through Friday. This position is not limited to these responsibilities and may be revised as needed from time to time.


 


Responsibilities:



  • Provide reactive phone, email, and ticket support for Blue Net client base.

  • Diagnose and resolve technical issues over the phone by using advanced remote management tools or via on-site visit.

  • Monitor and response to alerts/alarms and incident tickets for Blue Net clients.

  • Follow established procedures for troubleshooting and escalation.

  • Troubleshoot, monitor and maintain client computers and desktop applications.

  • Log tickets into ticketing system following established procedures.

  • Hardware/software installations, configurations, maintenance and troubleshooting.

  • Off-site client visits for support, hardware deployments and hands on tasks.

  • Proactive, daily monitoring and response to managed client backups, patching and antivirus to ensure tasks are completed/updated properly and following proper ticketing procedure for each task.

  • Creating and maintaining client play books.

  • Creating and maintaining documentation and procedures.

  • Miscellaneous team/office tasks as assigned.

  • On-call support on a rotating 1 week schedule is required.


Required skills and experience



  • Customer service skills and ability to communicate with non-technical users.

  • Strong documentation skills.

  • Effective communication skills in email and over the phone.

  • Knowledge of Microsoft Windows (desktop and server).

  • Helpdesk technical troubleshooting.

  • Ticketing and use of ticket management system.

  • Reliable transportation and good driving record.

  • Ability to maintain a productive daily routine to ensure all tasks are prioritized and handled each day per procedure.

  • Continual commitment to keeping current with IT knowledge


Preferences:



  • IT focused training/certifications and/or college education in Information Technology

  • A+ and Net+ certification or equivalent proven experience in end user / customer facing IT support role

  • Current Microsoft certifications


Company Description

Based in Eagan, Minnesota, Blue Net, Inc. is an IT Services and Solutions provider specializing in working with small to mid-sized businesses. Blue Net, a Microsoft Gold partner, delivers a full range of IT services including IT Managed Services, Microsoft Office 365 Migration planning and support, Microsoft Azure Migration planning, Cloud Hosting, SharePoint and .Net Development services.


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Job Description


What will your next job look like? Will it provide hands-on, technical & customer-facing training designed just for you the eager self-starter? Will you have the perfect balance of being part of an established company, with a start-up, entrepreneurism like no other in the industry? Have a strong technical aptitude? If you have an entrepreneurial spirit & a customer-first mentality, we can teach you the rest. If this is the job you dreamed then a Technical Support Agent role might be perfect for you. With an over 100,000 member-strong, global company, with sights set on changing the world. As a Technical Support Agent, you will be resident problem-solver, providing front-line support. In this role, you will have the opportunity to use your expertise to identify issues, investigate root causes, & recommend solutions. You will have the opportunity to partner with our highly skilled technical advisors, who provide solutions to our customers' most complex issues. You can be a hero by being the first person to resolve our customer's IT issues, but you will have the backing of our technical support team as the complexity of issues increases. This is the reason our Technical Support Agents go on to do such great things in their career. They are receiving world-class training, on the job. Collaborate with peers, team leads, & engineers, & third party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution Follow up with customers to ensure accurate resolution for their technical issues Document problems, diagnostics, interactions, next steps, & solutions implementation in a CRM tool Provide an extraordinary customer service experience.
RESPONSIBILITIES:



  • Solves problems for customers with challenging expectations.

  • Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group).

  • Excels at tolerance for processes and people.

  • Excels at recognizing internal & external customers' needs & expectations.


REQUIREMENTS:



  • 1-2 two years experience in technical support or customer service role

  • iComp TIA certification a plus

  • High School Diploma or equivalent

  • Exceptional written & verbal communication skills, with proven experience interacting with a range of personalities & styles, to establish effective relationships at all levels of the organization

  • Able to quickly learn systems, processes, & procedures, grasp technical concepts, & adapt easily to change vi. Must have a passion for learning & demonstrable intellectual curiosity

  • Able to manage competing demands, multiple priorities, while remaining adaptable & flexible

  • Strong communication skills

  • Up-to-date knowledge of IT(hardware & software)

  • Strong organizational skills(multi-task & can work under pressure)

  • Flexibility to change directions & self-driven

  • Logical thought process

  • Need to be a self-starter & wanting to grow into a career.


TRAINING: Training M-F 8-5. 3 wks training, 3 wks on the floor. Mandatory, cannot miss.


Shifts Vary between 6am - 5pm start time - Assigned after training


Company Description

#1 Global Supplier of the Year!

Experis is a global leader in professional resourcing and project-based workforce solutions. We deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organizations and people we serve. Our goal is to maintain a positive candidate and client experience through fitting the best candidates with the best positions.


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Job Description


 Looking for a Technical Support Engineer in Menomonee Falls, WI!


 6 Month Contract


Competitive Salary!

The primary function of the Technical Support Engineer is to provide technical support for the low voltage variable frequency drives (VFD) support team within the Technical Resource Center (TRC). This position assists customers with product selection, application assistance, programming and troubleshooting of VFD products. This position will assist customers through various channels including phone and email.
Essential Functions



  • Provide post sale and presale technical support for VFDs

  • Provide verbal and written technical support for internal and external customers

  • Effectively communicate product value proposition and product line strategies

  • Help the team meet KPIs (key performance indicators)

  • Ability to perform assigned duties in a team atmosphere while also having the ability to work independently

  • Ability to use internal software applications including MFgPro, C360 CRM, Access TRC call log, Enovia and Vista

  • Participate in the development and/or maintenance of product support resources (i.e. self-service knowledge base, application notes, catalogs)

  • Ability to work flexible hours to support emergency customer situations


Position Criteria:
The candidate must possess the following skills and knowledge to successfully perform in this function:



  • Technical knowledge

  • Self-management skills

  • Communication skills

  • Computer skills


Basic Required Qualifications for this position include:



  • BS degree in engineering

  • VFD experience

  • Legally authorized to work in the United States without company sponsorship

  • Ability to work flexible hours (8:00 AM - 6:00 PM ET; remote phone support required on a rotating basis nights and weekends)


Preferred Qualifications:



  • Automation technical knowledge (PLCs, HMIs and communication protocols)

  • Electrical or Mechanical Engineering degree


 


APPLY NOW for this great opportunity!


Company Description

#1 Global Supplier of the Year!

Experis is a global leader in professional resourcing and project-based workforce solutions. We deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organizations and people we serve. Our goal is to maintain a positive candidate and client experience through fitting the best candidates with the best positions.


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Job Description


 


The Product Technical Support Specialist’s main objective is to provide after sales support for our Ductless Mini-split and PTAC equipment. The Technical Support Specialist assists with installation and troubleshooting guidance to installers and field technicians. The ideal candidate will be proactive in recognizing potential equipment issues, offer solutions looking beyond the obvious and will communicate directly with factory engineers. The Technical Support Specialist’s role plays an essential part in launching new products by testing, providing feedback, reviewing and improving installation and user manuals.


 


Job Description


· Serves as a primary contact for technical support phone calls and e-mail inquiries from contractors and wholesalers.


· Assists and advises customers on selection, application and operation of Perfect Aire Mini-split and PTAC units.


· Work directly with Customer Service for warranty parts and warranty replacement units.


· Work closely with the factory engineers on resolution to equipment issues.


· Review, clarify and update all manuals accordingly.


· Review BOM’s, provide part suggestions and stock quantities for previous and current equipment.


· Maintain up to date certifications and industry standards on all equipment.


· Test new product samples; provide feedback to sales and upper management.


· Performs occasional product verification or operational testing in tech lab.


· List equipment with various energy efficiency programs and verify equipment meets eligibility for rebate requirements.


· Create equipment training courses, installation and troubleshooting and videos to share with customers and installers.


· Coordinate with third party consultants for factory inspections; provide specs, packaging, necessary data and requirements.


· Review specification sheets and confirm equipment data.


· Assist and attend various product training sessions throughout the year.


Skills and Specifications



  • Excellent written and verbal communications skills.

  • Excellent customer service skills and experience.

  • Strong people and relationship development skills, team player.

  • Strong analytical, functional and technical knowledge.

  • Strong follow up and resolution focused.

  • Multi-tasker


Technical Skills



  • HVAC industry experience

  • Proficient with Microsoft Office Suite: Word, Excel, PowerPoint

  • Minimum 2-3 years of experience in similar role



See full job description

Job Description


Position Summary:
The Tier I will communicate via phone, email and in system notes with the client and internal stakeholders. A working knowledge of Windows operating systems is expected, with Linux or Unix a plus.


Key Responsibilities:
• Efficiently and accurately manages any assigned trouble tickets and/or projects to resolution
• Escalate for higher level support to Tier II and management
• Provides accurate and consistent customer communication at established intervals using phone, email and ticketing notes
• Operate in multiple systems and databases as required
• Works with internal peer teams to assist with customer trouble resolution


Basic Qualifications:
• Job experience in similar industry, NOC, IT Helpdesk, or Service Desk
• Excellent communication skills (verbal and written)
• Logical problem analysis skills
• Use initiative and take ownership
• Ability to multitask, prioritize and work in a pressured and sometimes stressful environment
• Must be adaptable and flexible in dealing with a variety of people/clients
• Must be a positive team player, willing to contribute
• Ability to work on rotating shifts and/or on-call rotations
• At least 2 years’ experience in a network support role
• Experience with network monitoring software
• Basic understanding of core TCP/IP networking skills, routing and switching
• Network+, JNCIA and/or CCNA certification ir equivalent skill level developed through industry experience is a plus


GTT retains the right to change this job description any time.


GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.


Company Description

GTT is the world’s leading cloud networking provider. Operating a global Tier 1 IP network, GTT offers fast, reliable and secure connectivity to any location in the world and with any application in the cloud. Our private network solutions include Layer-2 Ethernet and Layer-3 MPLS IP-VPN architectures for private, public and hybrid cloud networking solutions. We also offer a broad portfolio of managed service products, including a full suite of managed network security solutions. Our clients trust us to deliver solutions with simplicity, speed, and agility so they can compete effectively in today’s global economy.

We provide multinationals with expansive network reach and a diverse suite of cloud networking services, securely connecting them to services, applications and cloud service providers around the world.


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Job Description


 Job Summary:
The Customer Technical Support Representative will assist employees and customers in troubleshooting and resolving product-related issues.  


Supervisory Responsibilities:
•    None.


Duties/Responsibilities:
•    Handles inquiries from users on a variety of product issues such as: assisting with customer install, configure, and troubleshoot home theaters, data projectors, while providing timely, accurate, and easy to understand advice to customers with projector problems.
•    Assists users with installation of product and troubleshooting of related problems; refers more complicated issues to appropriate staff.
•    Communicates regularly with other members of the support team to discuss recurring problems and to share solutions and best practices. 
•    Work closely with other departments to handle responsibilities including: Submitting RMAs, swaps, repair estimates credit requests, and provide sales support via phone calls, live chats, or Salesforce cases.  
•     Responsible for handling customer voicemails and customer follow up in a timely manner.
•    Attends training sessions on new equipment, software, platforms, and other products
•    Performs other related duties as assigned. 


Required Skills/Abilities: 
•    Willingness to have telephone conversations monitored for quality assurance.
•    Ability to work independently under pressure and react quickly to changing priorities while maintaining a rigorous attention to detail. Strong organizational skills to solve service operation problems are also required.
•    Professional communication and interpersonal skills. Careful attention to detail with empathy, reliability and sensitivity to provide our customers with proper care and individual attention.
•    Excellent interpersonal and communication skills that establish the candidate as a team player with a “can-do" attitude. Ability to balance immediate and long-term priorities, and exceptional multi-tasking skills. 
•    Determination to follow through with assigned projects and tasks in a precise and timely manner. Proactive in communicating with both internal and external teams on the status of outstanding action items in order to ensure deadlines are met.
•    Experience with the following software:  Salesforce, Outlook, Excel, and MS Word.


Education and Experience:
•    AA Degree or a technical school graduate preferred.
•    At least one year of work-related experience with ProAV/B2B, Dealer/Installation field preferred.
•    Minimum two years call center work experience in service, or other relevant fields.


Physical Requirements: 
•    Prolonged periods sitting at a desk and working on a computer.
•    Must be able to lift up to 15 pounds at times. 



 


Company Description

Optoma is the world’s leading brand in 4K UHD and Home Entertainment projection technology. Optoma combines cutting edge technology and innovation to deliver remarkable visual display products designed to connect audiences with engaging video and audio experiences. Optoma products are sold through all major retailers in the USA, such as Amazon, Best Buy, Walmart, B&H Photo, Fry’s, Newegg, Groupon etc.


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Job Description


Have you ever wondered what it would feel like to love what you do for a living? Do you want to be rewarded for your efforts and earn an income you can count on?


BLUEDOG is one of the fastest growing merchant processors in the United States. Ranked #514 in Inc 5000, BLUEDOG is the place to be for all hard working, innovative career minded individuals.


Start discovering a career path that provides you with all the possibilities above … and then some! We put all the pieces in place, so that you can create a job you’ll love along with the rewards you crave.


 


Job Summary


The Technical Support Associate is an entry level role whose priority will be assisting the installation and technical support team with new and existing installation and maintenance management.  This role requires interacting with new customers while completing the installation and speaking to existing customer to help resolve any maintenance issues that arise. The successful person in this role is expected to manage multiple priorities, have a high level of attention to detail, follow dedicated processes and interact with other functions within BLUEDOG.  The goal in this role is to work as a team with the technical support staff in order to meet required goals of the department.


 


General Accountability


·         Work closely with supervisor to help troubleshoot customer issues.


·         Prepare new accounts for installation


·         Install new accounts (hardware and software)


·         Adhere and work within the confines of the defined technical support procedures and processes


·         Provide timely excellent customer service


·         Perform, organize, and streamline operational tasks to reduce the potential for errors


·         Monitor defined list of work pipeline and maintenance requests


·         Assist other BLUEDOG team members when needed to resolve a customer issue


·         Managing multiple accounts at once


·         Follow up with merchants to ensure problems resolved


 


Job Qualifications


Education – High School Diploma required, but bachelor’s preferred


Experience - 1-3 years of customer service & technical support experience required with 3-5 years preferred or the equivalent combination of education and experience.  Experience with CRM use and utilization.


Competencies – The Ideal candidate will be a highly motivated team player who possesses a positive can-do attitude, works well with others, shows professionalism and drive to undertake the wide latitude of responsibilities inherent with a rapidly growing company.  To perform the job successfully, an individual should demonstrate the following competencies:


Communication – Express ideas and thoughts verbally and in written form. Exhibits good listening and comprehension with the ability to keep other team members adequately informed.  Selects and uses appropriate communication methods that support and encourage growth.


Customer Service – Displays courtesy and sensitivity by managing difficult or emotional customer situations well.  Meets commitments and responds promptly to customer needs. Solicits customer feedback to improve service.


Dependability – Responds to requests for service and assistance. Follows instructions and responds to managements direction.  Takes ownership for own actions and commitments to do the job to the best of their ability while meeting attendance and punctuality standards.


Job Knowledge – Above average computer and technical acumen. Competent in required job skills and knowledge.  Exhibits the ability to learn and apply new skills by keeping abreast of current developments.  The ability to stay on task with minimal supervision.  Displays an understanding of how their job relates to others and uses resources effectively.  Ability to adapt to new industry standards and or technology as it applies to BLUEDOG.


Company Description

At BLUEDOG, we've taken 20+ years of experience in payments and merged it with a talented assortment of engineers, consultants, designers, customer success specialists, and an all-around great team of collaborators focused on providing exceptional, customer-first products and services.

BLUEDOG is one of the fastest growing merchant processors in the United States. Ranked on the Inc 5000 for the 3rd year in a row, BLUEDOG is the place to be for all hard working, innovative career minded individuals.


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Job Description


Advantage Resourcing is seeking a Technical Support Engineer for our client in Pasadena, CA. 



The Support and Maintenance Engineer is responsible for providing support for post-deployment service to the law enforcement customers for biometric products. 



Essential Functions / Key Areas of Responsibility



You resolve customer reported issues and inquiries via phone, emails, onsite, or remote access. You provide appropriate documentation on the reported issues and provide regular status reports to internal stakeholders and external customers

Adhering to SLAs (Service Level Agreements), you maintain a high level of customer relations through responsiveness and focus on ensuring customer satisfaction

Where appropriate, you conduct system front and backend administration, monitoring, management, preventative maintenance, and ensure maintenance of existing operational services

You lead troubleshooting on applicable operating systems (i.e. Microsoft Windows, UNIX, Linux, and etc.) and network environments

You engage in the development, testing and implementation of new systems and solutions

Where applicable, your participate in 24X7 customer technical support

You engage with broader team members to identify and resolve technical issues

You participate in Quality Systems, including PLC (Product Life Cycle), SDLC (Software Development Life Cycle), CDLC (CustomDevelopment Life Cycle), and CI (Continuous Integration)

You are responsible for executing defined processes and solutions, such as compliance to escalation procedures and customer support processes

Where appropriate, provide technical support and implementation on delivery projects



Skills:

3-5 years experience required 

Experience working within an IT function, directly supporting critical front-line business services for customers

Experience working with business functions as well as technical support functions

Systems engineering background primarily with Windows Server environments, with background in Linux environments being highly desirable


System/network/application troubleshooting skills, with Cisco experience being desirable

SQL knowledge and Oracle and SQL server databases

Ability to translate complex technical concepts into every-day language while working with internal and external stakeholders



Education:

Bachelors Degree Preferred



About Advantage Resourcing


Advantage Resourcing makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, ancestry, medical condition, age, marital status, national origin, citizen status, political affiliation, union membership, genetic information, physical or mental disability, veteran status, denial of medical or family leave, pregnancy or pregnancy disability leave or any other protected group status as defined by federal, state or local law. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-verify employer.



Company Description

Let’s find your next job – together. Whether you’re looking for temporary work or a direct-hire job, Advantage Resourcing will connect you to an opportunity that closely matches your interests and skills. Advantage Resourcing is a proud member of Staffmark Group, an award-winning family of staffing brands with a national network of 450+ offices. We connect over 250,000 people to jobs each year, and we’re ready to put this expertise to work for you! Learn more at www.advantageresourcing.com.


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