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 I need on-site help at home for the following:

Moving from a Windows 10 laptop to a new Apple

(with suggestions for buying the Apple).

Everything that goes with that. Ensuring that printers,

monitors still function (or I’ll replace them if necessary).

Set up the latest appropriate modem.

Move all data from the PC to the Apple. In this regard the

most difficult task that I see are the files and data associated

with my email program, Thunderbird. I’ve researched this a lot

and it is a not an easy, often messed-up, only occasionally successfully

handled problem.

Finally link the computer to my television via wi-fi. I do not have this

capability currently tho I know that the tv supports it. It is currently

only hardwire connected to Verizon.

I live in El Cerrito, CA so presumably this guru will live somewhere within

striking distance. 

Wage business above is nonsense. Look the job and guestimate what it will take for you to do it.


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Job Description


12 Months Contract
3:30 AM to 12:00 PM Early Morning Shift
Mon - Fri
Sat - Sun Off



  • Flexible schedule for support. Willing to work various shifts, able to work five days per week with possibility of weekends as needed due to vacation coverage or planned weekend upgrades.

  • Approved travel expenses reimbursed.

  • Hands on repairs for high speed printers, high speed label applicators, dimensional systems.

  • Support Internal and External customers.

  • Provides support activities in an assigned area.

  • Performs equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems.

  • Train users on supported software and hardware with understanding of technology from a user perspective and technical

  • Assist users to resolve computer related problems such as inoperative hardware or software.

  • Travel is required using one’s personal vehicle to provide Technology Support for Customers and to support

  • Associates Degree in Computer Science required

  • Bachelors preferred and A+ certification required.

  • Microsoft Office Access, Word, Excel and Outlook.

  • Strong communication (both verbal and written), problem solving, and decision making skills.

  • Ability to work with minimal supervision.

  • Highly organized and detail oriented; ability to prioritize daily tasks



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Job Description


 


Job Title: ” GDOT - IT Applications Support Specialist 3“


Employment Type:  Contract


Location:  US – Atlanta, GA


Duration:  9 months+


Job Description:


Job Summary:
Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes ,designs and develops software modifications to meet users' needs. May develop and conduct training programs for users. Owns assigned tasks. May serve as a lead or train staff.

Qualifications:



  • The successful candidate for this position will possess the following skills and experience:

  • Minimum 5 years experience providing both front and back end technical support for 3rd party application products.  Including deployment/implementation, application modification, and application error debugging.  Experience working with Java based 3rd party web applications is a plus.

  • Demonstrable skill and hands on experience in diagnosing and resolving application issues, application deployment, application configuration, scripting, performing data analysis, writing SQL and stored procedures.

  • This is a senior technical support specialist position.  Candidates must possess advanced technical skills and knowledge.


 


Technical Skills – experience and knowledge which include the following:



  • Java or Other programming language

  • JavaScript

  • Groovy Script

  • XML

  • SQL

  • PL SQL

  • Oracle databases


Company Description

About Maxonic:

Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award-winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long term career needs of our candidates. We take pride in the over 5,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.


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Job Description


The ITSC is seeking agents to provide telephone technical support for the organization's customers.


The ITSC is an industry-leading provider of Expert technical support for Fortune 1000 organizations.


LOCATION: The ITSC's organizational structure provides agents the opportunity to work from home. Agents must be based in the United States.


HOURS: Multiple options available


DESCRIPTION:
Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of topics including:
- Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc.
- Adobe Creative Cloud applications (Illustrator, InDesign, Photoshop, etc.)
- Windows operating systems
- iPhone, iPad, Android, and Blackberry mobile devices


CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS


Agents must also have familiarity with server environments, standard network arrangements, and security concepts.


This is an external, Customer-facing position. Agents must be conscientious about providing thorough support and be understanding, responsive, and cooperative for client support requests. They must also have strong interpersonal and communication skills, and the ability to explain technical concepts in a clear, non-technical manner.


Agents must pay close attention to detail and following internal processes for providing support and documenting all steps taken. They also need to be team players, collaborate with their colleagues, and have a desire to be a resource and share their knowledge with others.


ADDITIONAL PREFERRED SKILLS:
- The ability to learn new applications quickly, and to certify in numerous software applications
- Bilingual in SPANISH or FRENCH is a plus
- Familiar with ITIL, COPC and/or Six Sigma
- Familiar with any of the following: Visual BASIC, VB .NET, C#, C++, Java, JavaScript, or any other object-orientated programming language



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Job Description


Job Title: TSG Support Technician with Driving (Pay Rate$ 28.95/hr)


Duration: 12 Months (12:00am to 8:30am) Tue-Sat


Location: PLAINFIELD IN 46168


Job Responsibilities:



  • Provides support activities in an assigned area. Performs equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems.

  • Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective. Assist users to resolve computer related problems such as inoperative hardware or software.

  • Travel is required using one’s personal vehicle to provide Technology Support for Customers and to support UPS Core Technology solutions, UPS Small Package, Freight and SCS locations to supporting UPS technology infrastructure.

  • Willing to work various shifts, able to work five days per week with possibility of weekends as needed due to vacation coverage or planned weekend upgrades.

  • Associates Degree in Computer Science required Bachelors preferred and A+ certification required.

  • Proficient/Advance skills in Microsoft Office Access, Word, Excel and Outlook.

  • Strong communication (both verbal and written), problem solving, and decision making skills.

  • Ability to work with minimal supervision. Highly organized and detail oriented; ability to prioritize daily tasks


Required:- A+ required. Must have reliable transportation.


 



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Job Description


The ITSC is seeking agents to provide telephone technical support for the organization's customers.


The ITSC is an industry-leading provider of Expert technical support for Fortune 1000 organizations.


LOCATION: The ITSC's organizational structure provides agents the opportunity to work from home. Agents must be based in the United States.


HOURS: Multiple options available


DESCRIPTION:
Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of topics including:
- Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc.
- Adobe Creative Cloud applications (Illustrator, InDesign, Photoshop, etc.)
- Windows operating systems
- iPhone, iPad, Android, and Blackberry mobile devices


CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS


Agents must also have familiarity with server environments, standard network arrangements, and security concepts.


This is an external, Customer-facing position. Agents must be conscientious about providing thorough support and be understanding, responsive, and cooperative for client support requests. They must also have strong interpersonal and communication skills, and the ability to explain technical concepts in a clear, non-technical manner.


Agents must pay close attention to detail and following internal processes for providing support and documenting all steps taken. They also need to be team players, collaborate with their colleagues, and have a desire to be a resource and share their knowledge with others.


ADDITIONAL PREFERRED SKILLS:
- The ability to learn new applications quickly, and to certify in numerous software applications
- Bilingual in SPANISH or FRENCH is a plus
- Familiar with ITIL, COPC and/or Six Sigma
- Familiar with any of the following: Visual BASIC, VB .NET, C#, C++, Java, JavaScript, or any other object-orientated programming language



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Job Description


We are seeking a Technology Consultant And Support Tech Near Dallas Design District to join our team! You will resolve computer-related issues for clients of our small but growing technology & marketing consulting firm with a niche in the high end custom furniture and case goods manufacturing industry. In Dallas, it's a small team and it's mainly contractors right now, but looking to hire a full time employee that has an eye for design and is technically proficient. Small team also means small budget but room to grow and possibly help build the company to the next level.


Firm believer in 'actions speak louder than words'. With that said, whoever fits best from the hiring process, we will enter a 2 month period before benefits and other terms kick in.


Responsibilities:



  • Provide technical assistance with computer hardware and software

    • Using remote access software, and in person.

    • Support for clients is usually Windows, but occasionally Mac - bonus for Linux (CentOS specifically) would be a bonus (we host our client's websites!)



  • Resolve issues for clients via phone, in person, or electronically

  • Recommend hardware and software improvements

  • Track customer issues and resolutions


Qualifications:



  • Previous experience in IT, customer service, or other related fields

  • Ability to build rapport with clients

  • Strong troubleshooting and critical thinking skills

  • Receptive of constructive criticism in a two way/bidirectional fashion

  • Positive and professional demeanor


But before you apply, do you think you'd like working for us given our online presence - maybe start with Google, our website, and whatnot - 'WRLD Tech' is probably a good initial query.


Further, this position will include occasional travel, and will need to be on-site/in-person much more starting off and during training, so ability to travel with reliable vehicle is important as well, we have clients in Denton, to mainly the Dallas Design District and Central Dallas all the way up to McKinney, and servicing them on site is (hopefully and usually rare but) key aspect of the job. Also, not afraid to get your hands a little dirty running CAT6 and mounting network racks. When fully trained and comfortable, working from home is ideal until this COVID-19 stuff dies down.



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Job Description


Tech Savvy Admin - Light tech support/help desk Midtown. This is a contract position. Must be able to work on location.



  • Looking for someone that is very accustomed to working or comfortable working in an environment where they are the go-to tech person for running reports and setting up the technology/troubleshooting technology (example Zoom)

  • Working with the Director of Accounting and CAO on reconciling benefit bills, pulling and compiling employee compensation data... and other days you could be putting together large mail-merge documents to send out to all employees or investors, etc.

  • Strong MS office skills, especially Excel and Word skills

  • Ability to pick up new systems quickly.

  • Nexus software a plus, accounting a plus - nice to have's but fine with someone able to learn and quickly pick up on things


Company Description

Focus of Georgia is an established Atlanta-based employment firm that specializes in Accounting/Financial, Administrative/Clerical, Call Center and Technology. Because we have a team of recruiting professionals dedicated to each of these specialties, we are more connected and better equipped to match the best talent with the most dynamic companies. We find our candidates jobs that they're uniquely qualified for, and very often the positions turn into long-term or full-time work.


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Job Description


The ITSC is seeking agents to provide telephone technical support for the organization's customers.


The ITSC is an industry-leading provider of Expert technical support for Fortune 1000 organizations.


LOCATION: The ITSC's organizational structure provides agents the opportunity to work from home. Agents must be based in the United States.


HOURS: Multiple options available


DESCRIPTION:
Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of topics including:
- Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc.
- Adobe Creative Cloud applications (Illustrator, InDesign, Photoshop, etc.)
- Windows operating systems
- iPhone, iPad, Android, and Blackberry mobile devices


CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS


Agents must also have familiarity with server environments, standard network arrangements, and security concepts.


This is an external, Customer-facing position. Agents must be conscientious about providing thorough support and be understanding, responsive, and cooperative for client support requests. They must also have strong interpersonal and communication skills, and the ability to explain technical concepts in a clear, non-technical manner.


Agents must pay close attention to detail and following internal processes for providing support and documenting all steps taken. They also need to be team players, collaborate with their colleagues, and have a desire to be a resource and share their knowledge with others.


ADDITIONAL PREFERRED SKILLS:
- The ability to learn new applications quickly, and to certify in numerous software applications
- Bilingual in SPANISH or FRENCH is a plus
- Familiar with ITIL, COPC and/or Six Sigma
- Familiar with any of the following: Visual BASIC, VB .NET, C#, C++, Java, JavaScript, or any other object-orientated programming language



See full job description

Job Description


The ITSC is seeking agents to provide telephone technical support for the organization's customers.


The ITSC is an industry-leading provider of Expert technical support for Fortune 1000 organizations.


LOCATION: The ITSC's organizational structure provides agents the opportunity to work from home. Agents must be based in the United States.


HOURS: Multiple options available


DESCRIPTION:
Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of topics including:
- Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc.
- Adobe Creative Cloud applications (Illustrator, InDesign, Photoshop, etc.)
- Windows operating systems
- iPhone, iPad, Android, and Blackberry mobile devices


CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS


Agents must also have familiarity with server environments, standard network arrangements, and security concepts.


This is an external, Customer-facing position. Agents must be conscientious about providing thorough support and be understanding, responsive, and cooperative for client support requests. They must also have strong interpersonal and communication skills, and the ability to explain technical concepts in a clear, non-technical manner.


Agents must pay close attention to detail and following internal processes for providing support and documenting all steps taken. They also need to be team players, collaborate with their colleagues, and have a desire to be a resource and share their knowledge with others.


ADDITIONAL PREFERRED SKILLS:
- The ability to learn new applications quickly, and to certify in numerous software applications
- Bilingual in SPANISH or FRENCH is a plus
- Familiar with ITIL, COPC and/or Six Sigma
- Familiar with any of the following: Visual BASIC, VB .NET, C#, C++, Java, JavaScript, or any other object-orientated programming language



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Job Description


 


Future Tech Enterprise, Inc. is looking to hire a Technician who will provide computer installation, maintenance and support services.


Responsibilities include:



  • Troubleshooting and supporting end-users

  • Installing desktop hardware and software

  • Performing desktop imaging and configuration

  • Installing and configuring printers

  • Technical support

  • Break / Fix

  • General IT Support


Requirements include:



  • 1-2 years of technical support experience in a professional environment


  • Clean and valid driver’s license and vehicle. This person will drive to various locations within a five-mile area.

  • A+ certification (preferred)

  • Proven ability to offer high-level desktop support in an enterprise environment

  • Excellent customer service skills

  • Familiar with Chromebook a plus

  • Experience in the education field will be a plus

  • Bilingual Spanish preferred

  • Background check and fingerprinting will be required


Company Description

Future Tech is an award-winning IT solutions provider that serves leading companies in the aerospace, automotive, defense, education, energy, healthcare, and manufacturing sectors. The company is consistently recognized by industry-leading associations and OEMs.

For example, we are a Dell EMC Titanium Partner, HP Elite Partner, Top VAR in the Association of Channel Resellers, Nutanix Preferred Partner and Lenovo Preferred Gold Partner, Apple Value-Add Reseller and Microsoft Gold Partner.

Future Tech’s culture is all about working hard, working together, and finding the best ways to help our customers achieve their goals.


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Job Description


We are looking for technically skilled candidates with excellent interpersonal skills for the Technical Support position. Technical Support Specialists troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. Moreover, Technical Support Specialist need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.  


  ESSENTIAL FUNCTIONS:   



  • Speaking to customers to quickly get to the root of their problem. 

  • Troubleshooting technical issues, diagnosing and repairing faults 

  • Identifying configuration, hardware and software solution to resolve customer problems. 

  • Talking customers through a series of actions to resolve a problem 

  • Providing timely, professional and accurate customer feedback. 

  • Communicating directly and professionally with customers to facilitate problem resolution via telephone, email, letter, on site support, and answering technical questions, documenting customer suggestions and/or complaints. 

  • Communicating with all appropriate departments and key personnel regarding information received from customers or the field. Fully completes the cycle of customer request/complaint, research and factory resource coordination, response to customer, management of resolution details and proactive follow-ups with clients to ensure the problem is resolved. 



  EDUCATION AND EXPERIENCE:   



  • Minimum 2-year technical degree in electronics or related field.  

  • Basic understanding of network components. Two years of experience in successfully managing in field customer problem resolutions of radio system equipment, such as EF Johnson’s


  COMPETENCIES:  


· Effective communication and interpersonal skills, both internal and external, written and oral. 


· Ability to read and understand schematics and system drawings 


· Understanding of electronics and RF principles 


· Knowledge of system and RF testing equipment 


· Knowledge of network topologies and protocols 


· Knowledge of conventional and trunked radio systems is a plus. 


· Ability to work independently  


· Effective communication and interpersonal skills, both internal and external, written and oral. 


· Proven ability to manage time effectively. 


· Excellent organizational and technical skills. 


· Ability to produce accurate and detailed documentation and reports relating system implementation.  




Company Description

EF Johnson Technologies, a division of JVCKENWOOD, focuses on innovating, developing, and marketing the highest quality secure radio and P25 communications solutions to police, fire-fighters, utilities, government agencies, and the military to help them protect and save lives.

It is the policy of EF Johnson to provide equal opportunity and affirmative action with regard to all terms and conditions of employment. The company complies with federal and state laws prohibiting discrimination on the basis of sex, race, color, religion, creed, national origin, disability, veteran status, age, sexual orientation, gender identity or any other protected characteristic.


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Job Description



Are you a tech-curious person dedicated to problem resolution? Are you the first person friends and family call for tech advice? Join Asurion’s front line support team today as a Mobile Phone Support Representative in Nashville!


As a Mobile Phone Support Repyou will deliver exceptional technical service and solutions to customer inquiries. We offer troubleshooting solutions related to hardware, software operating systems (OS), applications and compatibility, as well as remotely support multiple technology devices across Windows, Android, Blackberry OS, and Apple iOS. In addition, you will be responsible for selling our In-Home warranty service to customers on every call. You will Serve, Solve and Sell!


 Our Houston Market starting pay is $16.50 per hour + monthly bonus incentives


 What we require:



  • High school diploma or GED

  • Flexibility to work all shifts as required (including evenings, weekends, or holidays)

  • 6 months of previous customer service experience

  • Technical aptitude to pass our readiness assessment

  • Willing to submit and pass a pre-employment background investigation and drug screen

  • Call center experience is welcomed but not required


 What skills/interests will make you a great fit for our team:



  • Willingness and interest in offering upgraded products/services to customers

  • Overcoming objections

  • Patience and exceptional listening skills

  • Dedication to troubleshooting problems and finding a resolution

  • Confidence in multitasking

  • “Challenge accepted” attitude

  • Always putting the customer first mentality 


We don’t just redefine – we reinvent.
For more than 20 years, we have lead the global tech solutions industry. We are leaders in creating innovative technology solutions that help keep consumers connected and we are committed to providing exceptional customer service to our partners - 300 million customers or 120 respected companies whose products you know and love.

The only thing we’re more passionate about is our people.
At Asurion, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions. We provide a fun and casual work environment and comprehensive benefits package that includes medical, dental & vision health coverage, vacation time, holiday pay, 401k plan. It doesn’t stop there. Catered food, team lunches, game tables – we keep our environment fun and refreshed so you can put more brain power into your customers.

If interested and you have NEVER worked for this company prior, please take the below assessment AND text your NAME and EMAIL to (931)424-0033!!

****Multiple positions available****

In order to be considered for this position, please select the link below or copy and paste the link into a web browser to complete our required assessment:

http://https//take.indeedassessments.com/apply/abqdxnnqz6ivbqtg





 







About Staffmark


Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.


All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.



Company Description

Let’s find your next job – together. Whether you’re looking for temporary work or a direct-hire job, Staffmark will connect you to an opportunity that closely matches your interests and skills. Staffmark is a proud member of Staffmark Group, an award-winning family of staffing brands with a national network of 450+ offices. We connect over 250,000 people to jobs each year, and we’re ready to put this expertise to work for you! Learn more at www.staffmark.com.


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Love + medicine is who we are, it's what we do, it's why people want to work here.
If you're looking for a job to love, apply today.

Schedule Weekly Hours:
16
This is a .4 FTE = 32 hours every 2 weeks.

Start times are 11:00 am, 2:00 pm and 7:00 pm. Must be able to work all start times.

Everyother weekend and rotating holiday

The Laboratory Support Technician is a leader in facilitating the flow of specimens into the lab by using current venipuncture techniques, preparing specimens for testing, and sharing of reports out of the lab. This includes specimens from regional clinics and regional outreach clients. The Laboratory Support Technician responds to emergency events in the hospital and clinic settings. The Laboratory Support Technician is an integral part of the training process, which may include facilitation of the training program; book work, hands-on training of venipuncture techniques, specimen processing, and mentoring new staff. The Laboratory Support Technician assists the supervisor and manager in development of laboratory competencies, and ensures completion by all Support Staff Technicians. The Laboratory Support Technicians are skilled at collecting specimens from all patient types including Trauma and Emergency Center admits, Intensive Care Unit (ICU), Coronary Care Unit (CCU), Urgent Care, Pediatrics, Pediatric ICU, and Neonatal ICU. The Laboratory Support Technicians are trained and competent in many other areas of the laboratory including all aspects of specimen processing which includes use of the centrifuge, separating blood components as required for testing, micro set-up, referral lab, Point of Care, Media prep, Istats, urine dips, EKG's, etc. The Laboratory Support Technician demonstrates initiative to improve processes. The Laboratory Support Technician interacts with clinic and hospital staff, as well as patients and family members of Gundersen Health System while ensuring excellent customer service patient confidentiality.

Major Responsibilities:
1. Responsible for the collection of blood specimens from all patient types including Trauma and Emergency Center admits, Intensive Care Unit (ICU), Coronary Care Unit (CCU), Urgent Care, Pediatrics, Pediatric ICU, Neonatal ICU. Follows established procedures to accurately identify and label all specimens.
2. Responsible for responding to Medical Response Team (MRT) emergencies in the hospital and clinic setting, and may be asked to respond to Code Blue alerts.
3. Responsible for all aspects of specimen processing which includes use of the centrifuge, separating blood components as required for testing, etc.
4. Responsible for set-up of microbiology samples in preparation for testing.
5. Competent in referral lab which requires a high knowledge of testing, specimen packaging, outside laboratories, and insurance.
6. Competent in Point of Care testing including Accucheck, Istats, and urine dips.
7. Competent in setting up and reporting of EKG's.
8. Responsible for assisting in the training program, which may include preparation of training materials, facilitating bookwork, teaching proper venipuncture techniques, specimen processing, and mentoring.
9. Works with PBS, LIS and ordering providers to accurately order and bill for laboratory tests, utilizing the laboratory information system and billing systems. Understands government billing.
10. Utilizes analytical reasoning to research and evaluate complicated processing issues.
11. Works with specimens collected by lab and non-lab staff, properly processing, storing, handling and distributing laboratory samples to the correct testing locations.
12. Develops laboratory competencies and ensures completion of competencies by all SSTs within the required timeframes.
13. Assists in system maintenance and scanning of Future and done orders.
14. Works with patients, families and GundersenHealth Systemstaff to ensure patient comfort and confidentiality in all aspects of the job, and provides excellent customer service.
15. Works with Gundersen Health Systemstaff by answering phone calls about specimen collection requirements and other lab related questions to provide accurate information to facilitate quick access to lab information as needed.
16. Works with other health care professionals and patients to perform all SST functions to aid in accurate diagnosis and treatment of patients.
17. Other duties as assigned by laboratory supervisor or manager.

Education and Learning:
REQUIRED
High School Diploma or equivalency + training in a health related field
A copy of the applicant's/employee's diploma and/or transcript as confirmation of the education requirement must be provided at time of hire.

Work Experience:
REQUIRED
1 year of laboratory experience

DESIRED
5-7 years of laboratory experience

License and Certifications:
DESIRED
Certified Phlebotomy Tech (CPT) or Wisconsin Registered Certified Nursing Assistant (CNA) or Current certification through the American Association of Medical Assistants (AAMA) as a Certified Medical Assistant (CMA) or the National Healthcareer Association as a Certified Clinical Medical Assistant (CCMA) or National Center for Competency Testing as a National Certified Medical Assistant (NCMA) or American Medical Technologists as a Registered Medical Assistant (RMA)

Age Specific Population Served:
Infant (less than 1 year)
Pediatric (1 - 12 years)
Adolescent (13 - 17 years)
Adult (18 - 64 years)
Geriatric (65 years & older)

OSHA Category:
Category I - All Employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.

Environmental Conditions:
Exposed to infectious diseases.

Physical Requirements/Demands Of The Position:
Static Standing Continually (67-100% or 8 hours)
Stooping/Bending Frequently (34-66% or 5.5 hours)
Reaching - Shoulder Level Frequently (34-66% or 5.5 hours)
Lifting - Other Frequently (34-66% or 5.5 hours) Number of lbs 25-50

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267

Equal Opportunity Employer


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Job Description


 Job Title:   Enterprise Systems Monitoring Support Tech


Pay Rate: $ to $34.38


Duration: (6 months, CTH)


HOURS: 5/40 workweek; 11PM to 7:30AM.


This is an on-site position with No telecommute possibilities.


NOTE: This position requires a work schedule for nights and weekends. Normal shift is 11PM  7:30AM with two consecutive days off. New Hires will possibly need to work first shift (M-F) - days for at least the first two weeks for training purposes.


~ Enterprise Systems Monitoring Support Technician, UNIX, Windows, IT Infrastructure & Operations, SolarWinds, AppDynamics, Neustar, ServiceNow |


Chipton-Ross is seeking an Enterprise Systems Monitoring Support Tech for an opportunity in Eagan, MN.


RESPONSIBILITIES:


 Monitor day to day operation of large scale computing infrastructure involving 300+ applications.


 Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.


 Initiate, maintain and manage critical incident phone bridges (WebEx, Zoom)  Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.


 Assist in triage and incident management with collection and analysis of performance metrics  Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance  Monitor and execute incident and change requests.


 Able to type and communicate in an effective manner


REQUIRED EXPERIENCE:


 High School diploma or equivalent and 6 years additional education and/or related experience to include five years of progressively more difficult systems experience within IT.


 Basic understanding of Windows and UNIX operating systems.


 Basic understanding of IT infrastructure and operations.


 Ability to identify and relay information and symptoms detected by monitoring tools.


 Ability to read and follow detailed instructions or procedures with minor supervision.


 Ability to work independently or in a team environment.


 Ability to communicate effectively in person, in writing, and over the telephone in English.


 Must be able to work from Eagan, MN location. No remote work from any other location.


Preferred Qualifications:


 Bachelors Degree in Computer Science or associated discipline  Familiarity working with enterprise monitoring productions to include SolarWinds, AppDynamics, Neustar, and ServiceNow.


 Working knowledge of IT Service Desk model.


 ITIL Foundation Certificate


 Experience working in large-scale IT environment.


 Experience with open source monitoring tools.


 Experience in Critical Incident Management, including communication with various levels of executive management (i.e. VP) via phone or email.


 Experience with three-tier architecture.


EDUCATION:


High School diploma or equivalent is required.


Bachelor's Degree in Computer Science or associated discipline is preferred.


School must be accredited.


MISCELLANEOUS:


Applicants responding to this position will be subject to a government security investigation and must meet eligibility requirements by currently possessing the ability to view classified government information.


 


Company Description

Chipton Ross, a leader in staffing Technical Engineering, Information Technology (IT), Industrial, Professional, and Administrative career opportunities throughout the United States. (Now offering a Logistics Recruiting Division.)
Visit our web site @ http://www.chiptonross.com/ to get details on over 2500 job openings in 28 states.


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Job Description


Active SECRET Clearance Required


Certification: DoD 8570.01-M IAT Level II certification and associated CE certificate.


JOB DESCRIPTION:



  • During COVID remote is an option when trained Initially applicant will support the tier 3 mobile team consisting of 2 but essentially part of a larger team.

  • The individual will handle trouble tickets related to issues arising on the Air Force Network, primarily related to Exchange/Email, and Blackberry (formerly Good Mobile) Messaging servers, and iOS devices. 

  • In addition, the individual will field or assist in the fielding of Air Force Network modifications and upgrades. 

  • He/she will also be required to serve as a subject matter/Tier 3 expert in the assigned area of responsibility.


BASIC QUALIFICATIONS:


  • BA or BS degree; four years of technical experience may be substituted for educational requirements.

Experience: 



  • 5+ years of IT experience, specifically in network and systems design and integration into an enterprise environment; 

  • 2+ years of experience building and troubleshooting Exchange and mobile messaging servers; 

  • 2+ years of technical writing; 

  • 2+ years of testing experience

  • Knowledge of IA controls

  • Strong troubleshooting and conflict resolution skills

  • Experience with  Air Force IT Systems


Company Description

Zolon Tech, Inc. (ZTI) is a fast-growing, 8(a) certified business providing Information Technology solutions and services to Federal and commercial clients. ZTI is CMMI Level 3, ITIL, and ISO 20000 certified and is a leader in the IT industry. Headquartered in Herndon- VA.


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At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, youll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better? Description
- The position requires phlebotomy and other specimen collections, processing specimens, computer activities, and responding to customer requests. - Performs waived and moderate complexity tests and is familiar with basic lab functions. - Performs diagnostic/analytic testing of specimens, interprets, documents and report results to provider. - CST performs quality control, maintenance, troubleshoots, verifies the accuracy of all instrument. Performs EKG for outpatient, preoperative patients and the convenient care inpatients. - Require to work with the main lab staff, other CC departments, nurses and providers to ensure excellent patient care. - May require work at more than one Satellite location, holiday and weekend rotation, and will include sharing of on-call duty with others in the facility. - Works in partnership with all lab personnel to insure that tests are prioritized properly and all work is completed. - Identifies and solve problems utilizing appropriat Qualifications
Required: Phlebotomy experience or newly graduated from a college approved phlebotomy program. Upon hire must provide hard copy of high school diploma or equivalency and/or transcripts. Must provide proof of Education as stated in the CLIA guidelines. Basic computer knowledge. Preferred: EKG experience or newly graduated from a college approved EKG program. Previous laboratory experience. Equal Opportunity Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.


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Job Description


Live your 2020 vision and WIN THE FUTURE by starting your career as a Remote Tech Support/ Customer Service Agent.


As a Remote Technical Support/ Customer Service Agent you will be the front line in providing a premier customer experience. Our representatives are responsible for answering all inbound technical and customer service inquiries regarding DISH customer accounts, with an overall goal to effectively diagnose customer needs and provide industry-leading support/solutions, while delivering high customer satisfaction and individual results.


Hours of Operation: 7 days a week – 6:00AM-10:00PM PST


4 Agent Level Tiers for advancement opportunities:



  1. Tier 1: Agent Training/ Customer Service $13.50/hr

  2. Tier 2: Tech Support $14.10/hr + performance bonus

  3. Tier 3: Advanced Tech Support $14.78/hr + performance bonus

  4. Tier 4: Global Expert $16.77/hr + performance bonus


PERKS OF EMPLOYMENT:



  • Competitive wages based on Tier structure

  • Full Time: 40+ hours per week

  • AWESOME BENEFITS: Full Medical/ Dental/ Vision/ Tenure based PTO accrual/ Life Insurance/ Long Term & Short Term Disability/ Paid holidays/ 401K

  • Employee Referral Bonus

  • Discounts up to $600 annually on Dish services for all Employees


RESPONSIBILITIES:



  • Personalize each call with our listen, care, connect strategies, also resolve customer concerns, prevent future issues, and promote client services in a respectful and professional manner.

  • Assist customers with Dish systems and services, troubleshooting receivers and other hardware devices, right-sizing packages, explaining installation setup, and answering all questions regarding their account including billing, upgrade options and general information.

  • Communicate and explain the value and benefits of services to customers through establishing relationships and building strong rapport.

  • Effectively administer DISH assessments and meet goals and metrics in place to drive completion.

  • Accurately log customer interactions into systems; update logged information in a timely manner in order to track assessment completion, general inquiries and/or resolution

  • Other similar and/or related duties as assigned


REQUIREMENTS:



  • One year of customer service experience and/or equivalent transferable skills

  • Six months of tech support experience and/or equivalent transferable skills preferred

  • Tech savvy with the ability to efficiently navigate around a desktop computer

  • Confident and driven individual with great communication skills

  • Quick learner – Has the ability to learn new systems, services and processes

  • Positive personality – We’ll give you the tools to succeed, guaranteed

  • High school diploma or general education degree (GED)

  • Ability to HAVE FUN and grow your career!


Personal Computer Requirements:



  • Desktop or laptop with Microsoft Windows (at this time, we cannot support Apple/Mac, iOS, Chromebook, Android)

  • Less than 7 years old

  • Intel or AMD 64-bit processor

  • Minimum 4 GB RAM

  • USB port dedicated for flash drive use


Accessories:



  • All accessories must be wired without use of adapters, docks or dongles

  • Two display monitors, one must be at least 13”, and the other at least 19”

  • Web camera

  • Noise-canceling USB headset that is not Bluetooth (Jabra BIZ 1500 or Sennheiser SC60 recommended)

  • Keyboard and mouse


Home Internet:



  • Cable, DSL, or Fiber ISP – satellite and fixed wireless are not supported

  • Stable internet connection with no packet loss

  • Wired ethernet between modem and PC without use of an adapter: Wi-Fi / wireless is not supported

  • Minimum internet speeds: 7 Mbps download, 1 Mbps upload

  • Prefers that At Home agents do not have bandwidth or data caps on Internet usage (caps lower than 250GB are not recommended)


 


As a company, we strive for our Leadership Team to be promoted from within. We have several career paths for our employees to pursue within Operations, Training, Workforce, Quality Assurance, Upper-Level Management, and more!


“Inspire the new you” by becoming a part of the Inspiro family.


Inspiro is a pioneering leader in global customer experience management. With headquarters in the Philippines and offices in Madison, WI; Coeur d’Alene, ID; and Managua, Nicaragua, we blend tech-savvy and a people-centric approach to deliver multi-lingual, omni-channel solutions that create awesome customer experiences. We have over 12,000 customer champions in 35 global strategic locations serving some of the world's best-known companies across various industries.


Company Description

Inspiro is a pioneering leader in global customer experience management. We blend a tech-savvy and a people-centric approach to deliver multi-lingual, omni-channel solutions that create awesome customer experiences. We are headquartered in the Philippines with over 12,000 customer champions in 35 global strategic locations serving some of the world's best-known companies across various industries.

Our Values
-Trust
-Excellence
-Accountability
-Malaskit
-Meritocracy
-Respect


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Job Description


Desktop Support Technician


Contract to Hire



  • Must Have Strong Customer Service Skills!!!!

  • conversion Rate be upon hire is $47K...Desktop support and B/F.... Monday through Friday 9-6, on call every 5 weeks, with OC and OT....2 to 5 years of experience.

  • TOP 2 required skills that candidates must have 1.) Desktop support experience/ Customer skills 2.) Phone Support experience

  • Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer

  • Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA’s)

  • Technician will travel to each client’s location

  • Works under general supervision

  • Add additional points as needed

  • 2 years plus supporting Desktops, Laptops and Printers.

  • 2 years plus with customer service experience

  • Reliable Transportation (This is a driving position – reimbursed accordingly)

  • Able to work weekends, staggered or late shifts possibly including evenings and/or weekends

  • Personable as they will be interacting with a wide range of users and environments

  • Can work on a ladder of lift and are able to lift up to 50lbs.

  • Good documentation and Phone communication

  • Smartphone with teethering/hot spot capabilities (Reimbursed within Corporate Guidelines)

  • Basic Hand Tools

  • Possess a valid driver’s license


 


Company Description

We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation


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Job Description


Ed Tech - Jr Admin Mac and Windows Support Specialist:


We are seeking an enthusiastic Ed Tech - Jr Admin Mac and Windows Support Specialist to provide onsite helpdesk and instructional Ed Tech support in private K-12 school environment. Support Mac and Windows desktops, manage student and teacher iPad and Chromebooks using MDM, support classroom technologies including projectors, audio, video, Apple TVs, zoom rooms and educational apps. Provide wired and wireless network support. Administer Active Directory, Google Apps, and Learning Management Software. Previous school helpdesk experience required.


This is a full time position. Qualified candidate must obtain proper Child Abuse Clearance, FBI Fingerprint Clearance, Criminal History Check, valid driver’s license and reliable transportation. Windows and Apple Certifications are a plus. Salary commensurate with experience $35,000 to $45,000.


Company Description

E Time System has been in business for 21 years and is located in Willow Grove, PA.
As an software services company we are looking for candidates with good communication skills, demonstrate a strong work ethic and deliver results to our to our customers. Visit our website to learn more about us www.etimesystem.com


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Discover the difference you can make at a different kind of company!

Autism Home Support Services is driven by our mission, and our passion to help families that have children with autism spectrum and related disorders. We thrive on creating a positive difference in a childs overall development and long-term success. If, like us, you strive for purpose and meaning in your work, apply today! 

Autism Home Support Services is hiring fun and energetic entry-level and experienced part-time Autism Behavior Tutors (10 to 15+hours per week) providing evidence-based, support therapy to children with autism spectrum and related disorders.  Autism Home Support Services provides all training and ongoing support in Applied Behavior Analysis (ABA).

What is a Autism Behavior Technician?

A Behavior Technician provides direct one-on-one therapy with children in their home environment. Each individualized program is written and designed by a Board Certified Behavior Analyst (BCBA) for the Behavior Technician to execute utilizing positive reinforcement, teaching in small steps, prompting, and repeated practice to facilitate the development of language, social interactions, independent living skills, and other aptitudes.

What we offer you as an Autism Behavior Technician:


  • Competitive Compensation

  • A rewarding experience helping children with autism and families reach their full potential!

  • Opportunity to earn your Registered Behavior Technician (RBT) Certification

  • 40+ hours of paid training in Applied Behavior Analysis (ABA)

  • Part-Time hours (10 to 15+ per week)

  • Opportunity for professional growth within the Applied Behavior Analysis (ABA) field  

Expectations as an Autism Behavior Technician:


  • Work under the supervision of a Board Certified Behavior Analyst (BCBA) and alongside a professional care team, in a collaborative environment

  • Keep the children motivated to learn

  • Communicate confidentially and professionally with behavior analysts, parents and your team

  • Complete 40+ hours of Behavioral Technician training and pass the RBT (Registered Behavior Technician) competency assessment

Required qualifications of an Autism Behavior Technician:


  • Exposure working with children or adults with special needs

  • Flexible schedule of availability to work part-time and be organized

  • Technology experience in Apple and/or Android devices

  • Applicants must possess our Core Values: Getting Stuff Done, Empathy, Integrity, Teamwork and Positivity/Energy

  • Be able to maneuver up to 50 pounds

  • Must have reliable transportation to travel to client homes

  • High School Diploma or Equivalent

  • Some college experience, not required, such as background in Special Education, Psychology, Mental Health, Communication Disorders, or Behavioral Health

  • CPI preferred

Is this location not a match for you? Autism Home Support Services has many openings throughout IL, CO and MI. Please check out all of our openings by clicking here.

 

Check out this video to learn more about Autism Home Support Services



 


Empowering progress toward hopes and dreams

 

INDCOMI

 


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Job Description


ATECHSO is a Managed IT company with offices in Los Angeles, Glendale, and Burbank. Our goal is to provide exceptional Managed IT services at a fixed monthly cost that small business can afford. We are known for our professionalism, speedy resolution for technical problems, accuracy, and reliable documentation. Our business model revolves around predicting and preventing problems from happening in the first place.


Job requirements:



  • Be available to work occasionally after hour or on weekends

  • Working from home is not an option (We are following CDC guidelines and provide plenty of PPE supplies)

  • Follow strict protocols and procedures

  • Follow Local, Federal, and international compliance policies & regulations

  • Must be able to lift items up to 60 pounds safely

  • Must occasionally ascend/descend an 8-ft ladder to service or run network cables


Routine tasks:



  • Troubleshoot & resolve support tickets (on client site and/or remotely from NOC center)

  • Comply with company SLAs

  • Prepare & configure new hardware / software

  • Set up & on-board new clients

  • Configure / troubleshoot printers

  • Keep on top of applicable training courses

  • Support & manage client's IT environment

  • Coordinate & push routine updates

  • Set up & configure servers / switches / firewalls / phone systems / etc.

  • Train other engineers as other engineers will train you


Minimum qualifications required:



  • 4+ years of experience troubleshooting Windows 10, 8, 7

  • 2+ years of experience troubleshooting Windows Servers OS

  • 2+ years of experience troubleshooting networks (TCP, DNS, DHCP, cabling)

  • 2+ years of experience troubleshooting printer issues

  • 2+ years of experience Active directory user management

  • 2+ years of experience using and troubleshooting Microsoft Office products

  • Ability to multitask or track multiple issues at the same time


Preferred qualifications:



  • Bachelor's degree in CS or IT

  • Microsoft MCSE, MCITP certification

  • Cisco CCNA, CCENT certification

  • Fortinet NSE4, NSE5, NSE6, NSE7, NSE8

  • In-depth knowledge of network technologies (WAN, LAN, SDWAN, VPN, Routing, VoIP)

  • In-depth knowledge of Microsoft Office 365, Exchange, Teams

  • In-depth knowledge of Active directory and group policies

  • Remote troubleshooting of system with CLI

  • Ability to work with limited supervision

  • Ability to engineer IT solutions

  • Identify operational issues / inefficiencies (root cause analysis)

  • Sound understanding of ITIL, ISO 27001, ISO 20000 requirements


ATECHSO offers:



  • 65K to 100K salary based on skills & experience

  • Medical, Dental, and Vision

  • Technical training courses

  • Opportunity to grow within the company

  • Quarterly team performance bonuses


Company Description

Our name ATECHSO – Avance Tech Solutions, Inc. – describes what we do: provide advanced solutions for technical concerns. We pride ourselves in the quality of managed services and solutions curated for each client to meet their needs for success.


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Job Description


Live your 2020 vision and WIN THE FUTURE by starting your career as a Remote Tech Support/ Customer Service Agent.


As a Remote Technical Support/ Customer Service Agent you will be the front line in providing a premier customer experience. Our representatives are responsible for answering all inbound technical and customer service inquiries regarding DISH customer accounts, with an overall goal to effectively diagnose customer needs and provide industry-leading support/solutions, while delivering high customer satisfaction and individual results.


Hours of Operation: 7 days a week – 6:00AM-10:00PM PST


4 Agent Level Tiers for advancement opportunities:



  1. Tier 1: Agent Training/ Customer Service $13.50/hr

  2. Tier 2: Tech Support $14.10/hr + performance bonus

  3. Tier 3: Advanced Tech Support $14.78/hr + performance bonus

  4. Tier 4: Global Expert $16.77/hr + performance bonus


PERKS OF EMPLOYMENT:



  • Competitive wages based on Tier structure

  • Full Time: 40+ hours per week

  • AWESOME BENEFITS: Full Medical/ Dental/ Vision/ Tenure based PTO accrual/ Life Insurance/ Long Term & Short Term Disability/ Paid holidays/ 401K

  • Employee Referral Bonus

  • Discounts up to $600 annually on Dish services for all Employees


RESPONSIBILITIES:



  • Personalize each call with our listen, care, connect strategies, also resolve customer concerns, prevent future issues, and promote client services in a respectful and professional manner.

  • Assist customers with Dish systems and services, troubleshooting receivers and other hardware devices, right-sizing packages, explaining installation setup, and answering all questions regarding their account including billing, upgrade options and general information.

  • Communicate and explain the value and benefits of services to customers through establishing relationships and building strong rapport.

  • Effectively administer DISH assessments and meet goals and metrics in place to drive completion.

  • Accurately log customer interactions into systems; update logged information in a timely manner in order to track assessment completion, general inquiries and/or resolution

  • Other similar and/or related duties as assigned


REQUIREMENTS:



  • One year of customer service experience and/or equivalent transferable skills

  • Six months of tech support experience and/or equivalent transferable skills preferred

  • Tech savvy with the ability to efficiently navigate around a desktop computer

  • Confident and driven individual with great communication skills

  • Quick learner – Has the ability to learn new systems, services and processes

  • Positive personality – We’ll give you the tools to succeed, guaranteed

  • High school diploma or general education degree (GED)

  • Ability to HAVE FUN and grow your career!


Personal Computer Requirements:



  • Desktop or laptop with Microsoft Windows (at this time, we cannot support Apple/Mac, iOS, Chromebook, Android)

  • Less than 7 years old

  • Intel or AMD 64-bit processor

  • Minimum 4 GB RAM

  • USB port dedicated for flash drive use


Accessories:



  • All accessories must be wired without use of adapters, docks or dongles

  • Two display monitors, one must be at least 13”, and the other at least 19”

  • Web camera

  • Noise-canceling USB headset that is not Bluetooth (Jabra BIZ 1500 or Sennheiser SC60 recommended)

  • Keyboard and mouse


Home Internet:



  • Cable, DSL, or Fiber ISP – satellite and fixed wireless are not supported

  • Stable internet connection with no packet loss

  • Wired ethernet between modem and PC without use of an adapter: Wi-Fi / wireless is not supported

  • Minimum internet speeds: 7 Mbps download, 1 Mbps upload

  • Prefers that At Home agents do not have bandwidth or data caps on Internet usage (caps lower than 250GB are not recommended)


 


As a company, we strive for our Leadership Team to be promoted from within. We have several career paths for our employees to pursue within Operations, Training, Workforce, Quality Assurance, Upper-Level Management, and more!


“Inspire the new you” by becoming a part of the Inspiro family.


Inspiro is a pioneering leader in global customer experience management. With headquarters in the Philippines and offices in Madison, WI; Coeur d’Alene, ID; and Managua, Nicaragua, we blend tech-savvy and a people-centric approach to deliver multi-lingual, omni-channel solutions that create awesome customer experiences. We have over 12,000 customer champions in 35 global strategic locations serving some of the world's best-known companies across various industries.


Company Description

Inspiro is a pioneering leader in global customer experience management. We blend a tech-savvy and a people-centric approach to deliver multi-lingual, omni-channel solutions that create awesome customer experiences. We are headquartered in the Philippines with over 12,000 customer champions in 35 global strategic locations serving some of the world's best-known companies across various industries.

Our Values
-Trust
-Excellence
-Accountability
-Malaskit
-Meritocracy
-Respect


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Job Description


We are seeking an IT Support Manager to join our team!


Responsibilities:



  • Oversees/Perform computer system and software maintenance and repair

  • Assist customer with IT equipment purchasing

  • Develop and oversee IT procedures and operations

  • Assist in strategic planning and risk analysis

  • Identify information system needs

  • Establish priorities for system upgrades

  • Perform regular security monitoring to identify intrusions

  • Optimize ongoing network design

  • Manage Service Boards


Qualifications:



  • Previous experience in IT or other related fields

  • Ability to evaluate software and hardware

  • Strong troubleshooting and critical thinking skills

  • Ability to prioritize and multitask

  • Deadline and detail-oriented

  • Experience with Connectwise Manage or similar RMMs



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Job Description


 We are currently hiring the Second Level Technical Support techs.  This is a long term contract role in Chicago's far West Suburbs.  The ideal candidate will have experience supporting level 2-3 support of infrastructure, network, PMO, development teams, and business users from Executives to field representatives. The Second Level Tech Support role handles all corporate, end-user, email apps, telephony, for both corporate and retail level mobile applications. This role is critical to the organization. Must Have Excellent Communication and Technical Skills.  


   
Required Skills and Qualifications:



  • Seasoned Desktop end-user support person 3-5 years of 2nd level support mid to senior-level. Someone who can hit the ground running.

  • Experience working with field user's VP down to store level. Apps, laptops, VPN.

  • Intermediate and advance tasks that are performed.

  • Troubleshooting office, LOTUS NOTES huge plus to have NOTES. Understanding MaaSS360 mobile devise management office 365 basic administration huge plus they are deploying office 365 – some support in SharePoint, activity directory end-user support creating user accounts creating groups group policy knowledge and experience. 

  • Having experience supporting MAC's is critical!!! Collaboration tools WebEx, TEAMS, etc.…

  • Basic hardware support break-fix and all corporate apps internet-based, and cloud-based to apps that are deployed directly to the computer – configuration.  

  • Customer service skill set is huge able to support C level to field level. 

  • End-user orientation and training new hires and all off-boarding.

  • Full life user management.

  • Ability to work with ticketing systems working with 3rd line support and groups in IT.

  • Ability to generate reports the ticketing system is ManageEngine is used in this environment. Candidates who do not have ManageEngine experience must have experience with similar ticketing systems such as ServiceNow or Remedy.  VERY VERY strong end-user support and mid-level Administration skills basic configuration skills – direct interaction with end-users call in or email or desktop.

  • Basic NETWORKING understanding and setting up basic VPN – use Fortinet VPN must-have Fortinet or another VPN product.

  • This person must have an ITIL foundation – An ITIL certification will be huge plus the company is building an ITIL based service desk.

  • This position is required to work on-site on a rotating Covid19 schedule to support corporate users – come in 3-4 days a week. 


 
The technical stack includes:
Environment – Cisco – Windows and MAC at the endpoints Mobile Devise Management MaaS360 – Lotus notes and IBM apps. They use version, Telecommunication, Telecommunication, Windows Operating systems 7-10 office 2010-2013 and lots of SAAS based hosted applications on AZURE and AWS.  Support printers, scanners, access points second line support covers all of this. Also, work with the AS/400 team basic admin and user provisioning. Active Directory creating users, onboarding, orientation, training, asset management, purchasing, decommissioning, building images, and deploying both mac and PC.   Desktop Central is the tool currently used.  Ticketing in ManageEngine use for change management and PO system.


Company Description

TalentFish.io is the next generation of Staffing and Placement we leveral AI and video to improve speed to market, provide compelling insights and improve outcomes for our clients in the highly competitive talent acquisition space.


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Job Description


We value your safety with current events and now offer an Online Hiring and Training process! We provide ALL necessary equipment; you will only need a hard wire internet connection. **Please note this is an On-site position and the expectation will be to return on-site once deemed appropriate**


Live your 2020 vision and WIN THE FUTURE by starting your career as a Tech Support/ Customer Service Agent.


As a Technical Support/ Customer Service Agent in our Coeur d’Alene Call Center, you will be the front line in providing a premier customer experience. Our representatives are responsible for answering all inbound technical and customer service inquiries regarding DISH customer accounts, with an overall goal to effectively diagnose customer needs and provide industry leading support/solutions, while delivering high customer satisfaction and individual results.


 


Hours of Operation: 7 days a week – 6:00AM-10:00PM


4 Agent Level Tiers for advancement opportunities:


Tier 1: Agent Training/ Customer Service $13.50/hr


Tier 2: Tech Support $14.10/hr + performance bonus


Tier 3: Advanced Tech Support $14.78/hr + performance bonus


Tier 4: Global Expert $16.77/hr + performance bonus


 


PERKS OF EMPLOYMENT:


· Competitive wages based on Tier structure


· Full Time: 40+ hours per week


· AWESOME BENEFITS: Full Medical/ Dental/ Vision/ 3 Weeks of Paid Time Off/ Life Insurance/ Long Term & Short Term Disability/ Paid holidays/ 401K


· Employee Referral Bonus


· Community Involvement Programs


· Discounts up to $600 annually on Dish services for all Employees


· Holiday Events/ Food days/ Give-aways/ Prizes/ Discounts/ Themed events/ Swag and more!


 


RESPONSIBILITIES:


· Personalize each call with our listen, care, connect strategies, also resolve customer concerns, prevent future issues, and promote client services in a respectful and professional manner.


· Assist customers with Dish systems and services, troubleshooting receivers and other hardware devices, right-sizing packages, explaining installation setup, and answering all questions regarding their account including billing, upgrade options and general information.


· Communicate and explain the value and benefits of services to customers through establishing relationships and building strong rapport.


· Effectively administer DISH assessments and meet goals and metrics in place to drive completion.


· Accurately log customer interactions into systems; update logged information in a timely manner in order to track assessment completion, general inquiries and/or resolution


· Other similar and/or related duties as assigned


 


REQUIREMENTS:


· Internet with ability to hard wire to provided equipment if doing virtual training but not required as we have on-site training available as well.


· One year of customer service experience and/or equivalent transferable skills


· Six months of tech support experience and/or equivalent transferable skills preferred


· Tech savvy with the ability to efficiently navigate around a desktop computer


· Confident and driven individual with great communication skills


· Quick learner – Has the ability to learn new systems, services and processes


· Positive personality – We’ll give you the tools to succeed, guaranteed


· High school diploma or general education degree (GED)


· Ability to HAVE FUN and grow your career!


 


As a company we strive for our Leadership Team to be promoted from within. We have several career paths for our employees to pursue within Operations, Training, Workforce, Quality Assurance, Upper Level Management and more!


 


“Inspire the new you” by becoming a part of the Inspiro family.


 


 


Company Description

Inspiro is a pioneering leader in global customer experience management. We blend a tech-savvy and a people-centric approach to deliver multi-lingual, omni-channel solutions that create awesome customer experiences. We are headquartered in the Philippines with over 12,000 customer champions in 35 global strategic locations serving some of the world's best-known companies across various industries.

Our Values
-Trust
-Excellence
-Accountability
-Malaskit
-Meritocracy
-Respect


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Job Description


We are looking for applicants within driving range of Boulder, CO to occasionally be able to attend local events.

Home Inspector Pro (http://www.homeinspectorpro.com) is looking to hire someone as a Remote Help Desk professional to primarily provide sales and technical support (as time permits) for our software company. Home Inspector Pro is the leading home inspection software company in the industry, providing home inspection software and websites to users in 20 countries.


Candidate will work from home, working with technical and non-technical users, providing sales & support to home inspectors having issues related to our software and websites. Candidate can work from anywhere in the US.


Essential Duties:


-He/she will work with customers interested in purchasing our software over the phone, live chat, and a help desk ticketing system to demo our software and conduct sales.


-He/she will work with customers (and potential customers) over the phone, live chat, and a help desk ticketing system to identify problems, troubleshoot, resolve issues, and document activities in a help desk ticket system.


-Provide tech support when time permits on Windows, Mac, Android, and iPhone/iPad devices.


-This position requires excellent communication, patience (as many of our users have little to no computer experience), and customer relation skills (both verbal and written), along with a strong telephone presence.


-Candidates must be able to work independently, be attentive to detail, and multi-task among various projects.


-Candidates must have a high speed internet connection to provide remote control of systems when needed.


-Will travel to a local industry meeting once or twice a month (post Covid) to give a short talk on our software, meeting prospective clients and network.


-Preferably looking for someone to work from Noon to 9:00PM PST (11am to 8pm MDT) Sunday through through Thursday, though this can be varied slightly if the right person is found, for example working a split shift working early and late. 


Wage: $14 to $16/hr based on skills and experience.


 


Desired Skills:


-Highly motivated and willingness to learn.


-2+ years experience in help desk sales / tech support environment.


-Working with end users remotely via phone, email, chat and remote control applications.


-Understanding of Windows and Mac OS X program installation and troubleshooting, as well as application installation and troubleshooting on Android and iOS devices.


-Following pre-defined processes and procedures.


-Documenting issues and resolutions in a ticket/tracking system (we use Kayako).


-Good communication with fellow employees via Slack. Must be able to type quickly and be open to helpful suggestions.


-Excellent customer service and communication skills – both technical and non-technical.


-Demonstrated ability to follow documented process and use a Knowledge Base to troubleshoot customer issues.


-Ability to troubleshoot technical problems related to computers when the issue is beyond our software.


-Basic understanding of how to edit websites.


-Our ideal candidate would have experience working with websites, software, and have had previous experience in support and sales.


Employment Type: Full-Time


Compensation: $15 to $17 Hourly


About Home Inspector Pro:


Home Inspector Pro was founded in California in 2004. We provide home inspection software and website hosting to home inspectors in 20 countries, and 10 different languages.


Company Description

Home Inspector Pro was founded in California in 2004. We provide home inspection software and website hosting to home inspectors in 20 countries, and 9 different languages. Learn more at https://www.homeinspectorrpo.com


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Job Description


 


Job Title: Helpdesk Technician
Department: Managed Services
Reports to: Director of Operations
FLSA Status: Non Exempt



Summary



This position provides ongoing tier 1 support for our customers, and there environments based on industry best practices. Requirements also include providing professional phone support for the organization by performing the duties listed below.


Roles and Responsibilities



• Provide technical support to clients for network infrastructure, servers, laptops, and desktops system software & hardware
• Resolve system issues and escalate as needed to higher-level engineers per the established Service Level Agreements
• Maintain passwords, data integrity, and system security for the desktop/server environment
• Open service requests in the ticketing system and update/track them to resolution or assign them to other engineers as needed
• Maintain superior customer satisfaction scores
• Install, configure, and troubleshoot computers, software, printers and other peripherals
• Perform preventative maintenance, testing, and repair of computer hardware
• Evaluate system configurations and software to ensure effective use of hardware resources
• Plan, organize, and prioritize outstanding issues
• Assist in researching, developing and deploying appropriate Information Technology solutions
• Recommend modifications of IT systems in order to improve and simplify business systems and reduce operating cost
• Establish and develop procedures for proper utilization of IT technology


Qualifications and Skills



• IT-related Associates or Bachelors degree and/or 1 – 2 years experience with Microsoft-based IT systems
• Providing phone/remote/on-site technical support in a corporate environment with between 50 and 250 end users a plus
• Working knowledge of PC/Server hardware and software installation, configuration, troubleshooting, and repair
• Working knowledge of Microsoft operating systems (PC and Server)
• Experience with Visio a plus
• Understand how applications and technologies impact the business
• A+, Network+, Microsoft and/or Cisco Certifications preferred


 


Communication and Reasoning Skills



• Must be able to communicate professionally to clients and management both verbally and in writing
• Must be willing to work in a strong team environment
• Must be able to work independently and complete work within specified deadlines
• Excellent problem solving, debugging and troubleshooting skills
• Strong analysis and organizational skills are imperative with demonstrated capability for problem determination and resolution
• Must be able to effectively handle multiple projects simultaneously and properly prioritize client issues and needs
• Professionalism, attention to detail and a positive, customer-focused attitude are imperative
• Strong aptitude and the ability to pick up new technologies quickly, adapting to the changing market



Physical Demands



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is constantly required to sit and use hands to type and operate computer and mouse. The employee is frequently required to talk, hear, bend and twist neck. The employee may be required to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. The employee is required to have a valid driver’s license and be capable of driving long distances. Employee may be required to use their personal vehicle for business purposes.



Work Environment



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will spend most of their time in a typical office environment. The noise level in the work environment is usually moderate, but can occasionally be loud. The employee will be exposed to other work environments as needed based on project work at client sites. On occasion, the employee may be required to travel outside the typical i-Tech service area.


 


Company Description

i-Tech is a unique team of business and technology professionals who are OBSESSED with excellent service, honesty, ethics and quality.

We work with mid-sized organizations as a true technology PARTNER. Our combination of business expertise (our principals are accountants), extreme professionalism and a broad, but deep technical knowledge base allows us to focus on business RESULTS through technology.

i-Tech is a Acumatica Gold Partner, Microsoft Certified SILVER Partner, and a Cisco Premier Partner specializing in Advanced Unified Communications, Route/Switch, Wireless and Cyber Security. We have over 125 years of combined experience on staff. We possess the skills, experience and industry partnerships to be a true Total Technology Support partner to our clients.

Our full suite of products and services includes: Managed Services, Help Desk, Technology Planning, LAN/WAN Design and Deployment, Cisco Unified Communications Solutions / IP Telephony, Cisco Routing and Switching, Cisco Security, Wireless, Citrix and Microsoft Terminal Server Thin-Client Computing, Microsoft BackOffice Server Solutions, Security and Disaster Planning, Storage Area Networking, PC and Network Support, Internet/VPN Technologies, Certified Network Cabling, Proactive Support, 24X7 Monitoring and Value-Added Training.


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Job Description


***LIMITED TIME: $750 NEW HIRE BONUS***


We value your safety with current events and now offer an Online Hiring and Training process! We provide ALL necessary equipment; you will only need a hard wire internet connection. **Please note this is an On-site position and the expectation will be to return on-site once deemed appropriate**


 


Live your 2020 vision and WIN THE FUTURE by starting your career as a Tech Support/ Customer Service Agent.


 


As a Technical Support/ Customer Service Agent in our Coeur d’Alene Call Center, you will be the front line in providing a premier customer experience. Our representatives are responsible for answering all inbound technical and customer service inquiries regarding DISH customer accounts, with an overall goal to effectively diagnose customer needs and provide industry leading support/solutions, while delivering high customer satisfaction and individual results.


 


Hours of Operation: 7 days a week – 6:00AM-10:00PM


4 Agent Level Tiers for advancement opportunities:


Tier 1: Agent Training/ Customer Service $13.50/hr


Tier 2: Tech Support $14.10/hr + performance bonus


Tier 3: Advanced Tech Support $14.78/hr + performance bonus


Tier 4: Global Expert $16.77/hr + performance bonus


 


PERKS OF EMPLOYMENT:


· Competitive wages based on Tier structure


· Full Time: 40+ hours per week


· AWESOME BENEFITS: Full Medical/ Dental/ Vision/ 3 Weeks of Paid Time Off/ Life Insurance/ Long Term & Short Term Disability/ Paid holidays/ 401K


· Employee Referral Bonus


· Community Involvement Programs


· Discounts up to $600 annually on Dish services for all Employees


· Holiday Events/ Food days/ Give-aways/ Prizes/ Discounts/ Themed events/ Swag and more!


 


RESPONSIBILITIES:


· Personalize each call with our listen, care, connect strategies, also resolve customer concerns, prevent future issues, and promote client services in a respectful and professional manner.


· Assist customers with Dish systems and services, troubleshooting receivers and other hardware devices, right-sizing packages, explaining installation setup, and answering all questions regarding their account including billing, upgrade options and general information.


· Communicate and explain the value and benefits of services to customers through establishing relationships and building strong rapport.


· Effectively administer DISH assessments and meet goals and metrics in place to drive completion.


· Accurately log customer interactions into systems; update logged information in a timely manner in order to track assessment completion, general inquiries and/or resolution


· Other similar and/or related duties as assigned


 


REQUIREMENTS:


· Internet with ability to hard wire to provided equipment if doing virtual training but not required as we have on-site training available as well.


· One year of customer service experience and/or equivalent transferable skills


· Six months of tech support experience and/or equivalent transferable skills preferred


· Tech savvy with the ability to efficiently navigate around a desktop computer


· Confident and driven individual with great communication skills


· Quick learner – Has the ability to learn new systems, services and processes


· Positive personality – We’ll give you the tools to succeed, guaranteed


· High school diploma or general education degree (GED)


· Ability to HAVE FUN and grow your career!


 


As a company we strive for our Leadership Team to be promoted from within. We have several career paths for our employees to pursue within Operations, Training, Workforce, Quality Assurance, Upper Level Management and more!


 


“Inspire the new you” by becoming a part of the Inspiro family.


 


Company Description

Inspiro is a pioneering leader in global customer experience management. We blend a tech-savvy and a people-centric approach to deliver multi-lingual, omni-channel solutions that create awesome customer experiences. We are headquartered in the Philippines with over 12,000 customer champions in 35 global strategic locations serving some of the world's best-known companies across various industries.

Our Values
-Trust
-Excellence
-Accountability
-Malaskit
-Meritocracy
-Respect


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Job Description


The Customer Support Representative will work in a customer service environment responding to inbound technical/troubleshooting contacts, installation assistance and general inquiries related to our caption service. This includes device setup, testing and account maintenance.


This remote role reports to the Manager, Customer Support.


Responsibilities:


· Inbound phone contacts will be the primary delivery of work as well as inbound email, text and/or Chat services.


· Respond to and manage inbound customer inquiries daily.


· Provide technical support to customers, perform root-cause analysis and provide resolutions to service interruptions.


· Work closely with ClearCaptions customers to provide feature training related to ClearCaptions products and services.


· Meet weekly/monthly metrics related to service level, performance and customer satisfaction.


· Manage customer contacts within Salesforce.com CRM. Adhere to standard operating procedures for data capture.


· Other duties will include general account maintenance such as updating customer records, features and usage questions while insuring satisfaction with our service.


Qualifications:


· The qualified candidate will have experience in verbally explaining complex information in concise terms to non-technical customers. Additionally, the following areas will be of value:


· Customer Support/Technical Support experience in a service environment.


· Ability to clearly communicate with a wide variety of customers.


· Ability to troubleshoot and identify issues over the phone.


· Logical thinker who can follow standard operating procedures.


· Ability to acquire a working knowledge of internet connections (cable/DSL), routers, modems and telephones.


· Experience with or some working knowledge of analog phones (land line).


· Good interpersonal skills and a team player.


· Ability to problem solve with limited information.


· Positive attitude and a willingness to learn and grow.


· High school diploma/college degree a strong plus.


Physical Requirements:


Employees may experience the following physical demands for extended periods of time:


· Sitting, standing and walking (70%)


· Keyboarding (70%)


· Viewing computer monitor, tablet and cell phone screen requiring close vision (70%)


Work Environment:


Work is performed in a remote/virtual work environment.


Compensation:


A competitive compensation package will be offered to successful candidates.


Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.


ClearCaptions is an Equal Opportunity Employer.


Company Description

ClearCaptions is a leader in phone captioning services and equipment. As a company, ClearCaptions is experiencing tremendous growth year over year. More than 48 million Americans have some form of hearing loss. ClearCaptions service and equipment removes communication obstacles through its commitment to making lives better and adhering to the belief that every word matters.

As a Federal Communications Commission (FCC) certified telephone captioning provider, ClearCaptions follows the highest industry standards for privacy, security and professionalism on all of our captioning calls. ClearCaptions is dedicated to developing fast, easy and life-changing communications for hard-of-hearing individuals.

If you’re looking for a wide-open field for growth and opportunity, as well as making a difference, look no further.


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