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We are looking for a support professional to help in a school setting with a 4-year-old. The hours are from 9 AM to 12 PM. You will be working in a warm supportive elementary school along with a behavioral team with Kahlon Family Services, LLC.

What is the purpose of a support professional/ social coach?

A 'support professional/ social coach ' is a Behavior Specialist who is directly responsible for being the personal assistant to one child in a classroom, while interacting with and assisting the rest of the children as much as possible. The support professional's purpose is to bridge the gap between a "special needs" child's dependence and independence. Independence is always the goal. (Think: Do with, not for.)

What does a support professional do?

Every Social Coach situation is different. This little boy needs help making friends and facilitate a social interactions with his peers. The Social Coaches role is to meet the needs of the child, in a way that doesn't embarrass the child in any way. Great sensitivity is needed to protect the child from drawing any more attention to him/herself.

**Requirements**

2 years of experience working with children with behavioral issues.

Great communication skills

Ability to multi-task while tracking data

Able to train others and works well with others

Facilitate in social skills groups

Candidates MUST have a Bachelors Degree in Psychology, Education and/or Related Field.

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HI, WE’RE BROADLY!

Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive!

WHO ARE YOU?

A highly motivated, problem solver with strong Windows operating systems technical skills to join our Integration Support Team!

You possess well-developed technical skills and a strong attention-to-detail. You have a thorough knowledge of Broadly’s product (and services) and be able to describe its functions, features and details to customers. Integration Support Specialists must multi-task across systems and applications, analyze, isolate and resolve a variety of technical integration issues and can comfortably navigate various technical environments (e.g. Windows, Zapier, Postman/cURL, Salesforce, Github).

WHAT’S THE JOB, REALLY?

The Integration Support Specialist provides world-class technical support for Broadly’s small (and medium sized) business customers. This role ensures seamless automated experiences between Broadly and its customers, ensuring connectivity and productivity, delivering optimal value to Broadly’s customers. This role develops, manages, oversees and supports the business system integrations utilized by Broadly and its valued customers.

As Broadly’s Integrations SME (subject-matter expert), the Integration Support Specialist provides cross-functional assistance bridging the gap between Integrations Engineering, Product, Customer Success, Sales and Broadly’s customers. He/she provides Tier-1 and Tier-2 level assistance for all integration related questions and issues.

The Integration Support Specialist’s primary responsibilities are:


  • Providing world-class technical support to assist Broadly’s customers with integrations.

  • Diagnosing, troubleshooting, and resolving integration questions, issues and other requests.

  • Performing advanced business system integrations (Native, 3rd party, Zapier, etc.).

  • Coordinating efforts to research, develop and administer new business system integrations.

  • Work closely with Broadly Integrations Engineering team to develop and test new business system integrations and enhancements

  • Communicate directly with beta customers to gather requirements and test business system integrations

  • Driving product adoption, success, and satisfaction with every email or phone call.

  • Proactively monitor and resolve broken integrations for “at-risk” integrated customers.

  • Notify and train Sales & Success departments on updates related to integrations.

  • Updating internal and external training materials on Integrations.

The minimum, primary skills, qualities, characteristics and experience necessary to meet this position’s outcomes are:


  • Technical - have strong working knowledge of the Windows operating system environment, including Windows registry, Event Scheduler and Event Viewer and the ability to diagnose issues and research and apply solutions. Also must have working knowledge of basic SQL and relational databases

  • Proactive - recognizes & addresses needs before they arise

  • Committed to confidentiality - can be trusted with highly sensitive and confidential information, default conduct exemplifies integrity

  • Attention-to-detail : must be meticulous with data, systems and customer information

  • Vocal : must communicate directly and frequently with affiliated parties

The preferred skills, qualities, characteristics and experience include:


  • Understanding of internet communication concepts such as HTTP/HTTPS, REST, Webhooks and FTP

  • Salesforce

  • Zapier

  • Webhook zap (Setting up, monitoring)

  • Code zap (Javascript/Python)

  • C#

  • Able to read and comprehend code for documentation

  • Able to make minor edits to fix bugs

  • Able to implement new features (nice to have)

  • Javascript

  • Able to read and comprehend code to answer questions about codebase

  • Git/Github

  • Open/Manage tickets

  • Open PRs for edited code

  • Code Reviews for PRs

Benefits:


  • Flexible Time Off: We believe that a balance between work and life is essential to happiness and success, so work hard and take the time you need

  • Health Coverage: We offer competitive coverage plans for medical, dental and vision, because you’re worth it

  • Food: We serve catered lunch every week, gather for company happy hours and stock the office with bountiful snacks

  • Wellness: mental & physical health is a priority

  • Travel: Ask us about our International Travel Stipend!

  • Team Bonding: Regular Meet'n'Greets, All Hands and more!

  • Equity: Yeah, you’ll be a stakeholder, we all are!

  • Compensation: Salary, Bonus and Equity DOE

Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law. We value diversity and encourage all qualified candidates to apply.

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 Come work with a well-established technical services company with 35+ employees and growing fast.  We serve Clients as necessary in all parts of the Western United States  so there may be some travel. We always have need for exceptional field service personnel of all levels.   Currently, we are looking for customer focused and experienced Field Service Techs to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.  

 Responsibilities include: 

·Maintain a safe and clean work environment 

· Installation, repair, configuration and testing of network & fiber equipment 

· High level customer service and excellent communication skills 

· Technical and interpersonal skills working with Network Operations Centers 

· Conduct site surveys of cabling, power and equipment 

· Perform termination and testing of cabling: Cat-5 Cat-6, Coax · Perform testing of telecom transmission systems: Optical Power meters, OTDR, RFC 

· Restore services by troubleshooting and replacing failed components. 

· Operate vehicles, equipment and tools in the safest possible manner. 

· Computers skills including configuring network gear and using Microsoft Office. 

· Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity 

· Being on-call on a rotating schedule with other team-mates 

· Must have a basic laptop, smart phone, hotspot and telecom hand tools 

You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow listed instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all the details of the work performed.   

 All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..      

 

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Under the direction and guidance of the Specialized Administrator/House Manager, the Behavior Support Professional is responsible for ensuring support is provided to individuals with intellectual and developmental disabilities with significant behavioral barriers in a specialized residential facility. The Behavior Support Professional is responsible for working closely with contracted behaviorists, psychiatrists, nurses, and other members of the consultant team to ensure quality care and positive behavioral support and outcomes to the residents served. The Behavior Support Professional shall ensure implementation of skill-based training based on the principles of Applied Behavior Analysis and Positive Behavior Supports to teach individuals how to deal with issues that may result in behavioral episodes as outlined in the residents’ Individual Service Plans (ISPs) and behavior plans. Such training shall take place in both the home and in various community settings. The ability to assess and effectively identify and address behaviors exhibited by residents in an ethical and safe manner is crucial to this position.

The Behavior Support Professional is also responsible for maintaining a healthy, safe, comfortable, attractive, and clean home for the residents and to support them in a dignified and respectful manner.

Due to the extent of physical behaviors exhibited by residents, the Behavior Support Professional understands the inherent risk of personal injury. Therefore, it is highly important for the BSP to adhere to all safety and preventative measures and training.

Qualifications


  • Must be at least 21 years of age.

  • Associate’s Degree or higher desired (experience may be substituted for education)


    • Educational background in psychology and behaviorism or certification as a Registered Behavior Technician is preferred

    • Willingness and ability to stay current in effective behavior management techniques is required



  • Two to five years’ experience working in a residential setting with individuals who are developmentally disabled


    • Experience with individuals who have significant behavioral concerns is preferred



  • Ability to meet required state and agency standards and in-service training and education

  • Ability to demonstrate strong understanding and implementation of positive behavior support principles

  • Strong verbal and written communication skills

  • Ability to understand written and verbal directives

  • Possess effective conflict resolution skills

  • Competence in the use of computers and software (MS Word, MS Excel, and MS Outlook)

  • Current and valid First Aid/CPR Certification

  • Personal vehicle for transportation of individuals served (as needed), current and valid California driver’s license, and a driving record that meets agency standards

  • Adhere to personnel requirements and agency policies and procedures

Essential Duties and Responsibilities


  • Ensure the rights of individuals with developmental disabilities at all times.

  • Respect resident desires and wishes as outlined in person-centered plans while simultaneously supporting resident health, safety, and behavioral concerns

  • Ensure the health and safety of residents at all times. May not leave residents unattended and must remain on shift until relief staff reports on site.

  • Maintain empathic, yet professional relationship with residents and other stakeholders

  • Actively engage residents through planned activities, outings, educational opportunities, and general daily interaction

  • Support and assist residents in developing skills for daily care, living, personal hygiene, and developing coping skills necessary to reduce behavioral episodes.

  • Protect and advocate for unmet resident needs and assure confidentiality of resident information.

  • Utilize and implement behavioral principles and positive behavioral supports to encourage appropriate behaviors for various settings (both in the home and in the community) while promoting an atmosphere of choice, dignity and respect.


    • Maintain annual certification of Positive Behavioral Support training

    • Successful completion and annual recertification in Nonviolent Crisis Intervention

    • Follow Individual Service Plans (ISPs)

    • Follow Behavior Support Plans (BSPs)

    • Provide input to the administrator, behaviorist, psychiatrist, and other members of the interdisciplinary team to monitor and modify plans as needed



  • Act as a member of the interdisciplinary team when needed.

  • Document and maintain accurate data on skill development and behavioral episodes for use in tracking resident progress and ongoing development of strategies to assist residents in successfully achieving goals and objectives.

  • Ensure completion of all regulatory and agency required training including those for providing behavioral support to residents.


    • Attend all meetings and in-services required by the agency.



  • Promote effective communications between the residential home and other departments and agencies.

  • Coordinate activities that promote learning, skill acquisition, and self-regulation of behavior.

  • Aid in the self-administration of medications and ensure medical treatments are given as prescribed to residents. Inform and support residents in understanding their complex medical needs. Comply with all regulatory and agency requirements in the control, custody, and safeguarding of resident medications.

  • Assist the Administrator in transporting residents to medical appointments as necessary.

  • Ensure there is adequate medical, maintenance, hygiene, and food supplies and/or equipment available to complete all required tasks in compliance with regulations.

  • Ensure the care and safeguarding of resident property.

  • Ensure the safeguarding of resident cash resources.

  • Report all incidents as required by regulation and agency policy and procedures.

  • Complete any other tasks as requested by the Administrator or Director of Residential Services.

Physical Requirements

With or without reasonable accommodation, the physical and mental requirement of this job may include, but are not limited to, the following:


  • Ability to operate a motor vehicle according to California laws and regulations

  • Ability to reach with hands and arms, pushing, stooping, kneeling, crouching, crawling, frequent sitting, standing, and walking may be required for long periods of time


    • May require running, climbing stairs, walking up inclines, or on uneven terrain



  • Physical ability to lift 50 pounds and perform a two-person transport position and the team control position for individuals exhibiting behavioral episodes that threaten the safety and welfare of self or others

  • Visual acuity required for the use of computers and reading materials

  • Ability to hear, speak, and write clearly

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Community Support Network, CSN is a nonprofit agency that helps individuals with behavioral health challenges realize their potential by providing hope, wellness, and high quality supportive housing.

This is an opportunity to join our team of people Making a Difference!

We are hiring for several shifts and sites: Full time, Part time, and Relief Day shifts

As a counselor your responsibilities will include:the following:


  •  provide for the special needs of program participants. 

  • Implement evidence-based practices that teach positive coping skills to adults with severe mental health challenges. 

  • Provide crisis prevention and intervention. 

  • Provide progress notes for all clients and Special Incident reports. 

  • Monitor and document program participants accessing of medications. 

  • Give accurate, complete and timely reporting of program and clients to staff as they begin their shift. 

  • Attend and participate in clinical case reviews, staff meetings, and monthly CSN in-service training's. 

  • Assist Program Manager in maintaining a clean, comfortable and safe facility. 

  • On-Call Counselors may be able to move into regular counselor positions when there are openings.

Extensive 'On the Job' training provided with our programs and a Generous Benefit package for Regular staff.

Experience Preferred but will train. Proof of High School diploma or GED required. Must be able to pass Finger Print/Background check,(no DUI's) and Health Screening. Must have reliable transportation.

Compensation: Regular Full or Part time range from $13.50 to $14.50 Day-shift or Overnight, depending on experience and education.  . On-Call Relief $12.00 per hour. Relief will increase in January 2020 to $13.00 per hour.

Send resume to Community Support Network, 1410 Guerneville Rd., Suite 14, Santa Rosa, CA 95403, Attn: Jean Clifford, Human Resources; or respond to this ad or fax to 707-573-6968.

CSN is an equal opportunity employer.

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Are you looking for meaningful work that is challenging, inspiring and fun? Maybe you like animals. Maybe you care about your community. Maybe you have an interest in great food and cooking. Maybe you like going to festivals and shopping. Maybe you like art. These are some of the interests of the people we support. At Northstar, we believe that everyone has the right to live independently. Our mission is to support individuals with developmental disabilities so they can live in their own homes and lead rewarding, fulfilling lives.

Part time OR Full time! We have both! Are you juggling other activities and commitments and need a job that fits your busy schedule? Perhaps you are winding down in your life after your full-time career, are not yet ready to fully retire, and still need or want to work. NorthStar Supported Living Services offers full time or part-time jobs with flexible schedules to fit your life.

Put your skills, talents and interests to work and get paid for it. If you are ethical, flexible, creative, responsible, reliable, enjoy solving problems, are a good listener, and are looking for a job that is challenging, inspiring and fun, we would like to talk to you.

Experience is preferred, but not required. A positive attitude and a desire to be of service goes a long way at NorthStar. Our excellent training classes will help ensure you are competent and confident in doing your job.

Check out our website for information and application or call Chrissy at 530-919-7128 for more information.

Excellent references, driver's license, safe vehicle with insurance is needed and criminal background check required. We have immediate openings to supporting people in El Dorado County, Carmichael,  Auburn, Grass Valley. Several shifts and schedules are available and may include weekends, weekdays, and/or weeknight hours.

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The Job: Executive Function Support Coach for Students

Would you like to help middle-school and college-age students succeed academically? Do you enjoy empowering students with strategies that help them to be more self sufficient, creating more harmony and happiness at home?

Executive functions (the ability to plan, organize, attend, remember, start tasks and prioritize) are essential to school success, often overlooked by schools, and can be challenging for many students. If you’ve been looking for an opportunity to use all of your own exceptional executive skills and talents as an educator and coach, while enjoying setting your own schedule with a consistent clientele, logistical support, and opportunities for professional growth, we’re interested in talking to you about joining our team at SOS4Students!

Learn more on our and apply now! 

WE WANT YOU! SOS4Students is hiring skilled, dynamic, and empathetic coaches to work 1-on-1 with students from grade 5 through college—in-person or online via video-chat.

Our coaches teach organization skills, time-management, project planning and execution, note-taking, essay-writing, test preparation, and more!

Our clients come from public and private schools, with a range of cultural, racial, and socio-economic backgrounds. Many are very bright but struggle with challenges such as ADHD, dyslexia, processing and working memory issues. 

Are student learning styles and skills your niche and passion? Would you like to make a meaningful impact in the lives of students and their families? We’d love to meet you!  

Our SOS4Students Coaches possess the following qualifications and experience:


  • Teaching, tutoring, or/and 1-to-1 counseling experience with kids in middle and high school within the last five years.

  • B.A. or M.A. in Education, Special Education

  • Teaching Credential 

  • Experience working with neurodiverse learners

  • Familiarity with and/or background coursework in educational therapy and learning disabilities including: executive functioning, ADHD, dyslexia, processing speed, and working memory issues

  • Curriculum area specialization 

  • Ability to collaborate with families and schools

  • Innovative, creative problem-solver

  • Connect easily with adolescents and young adults

  • Sense of humor

  • Flexible

  • Self-starter 

  • Fluent current tech tools and apps to help students plan, prioritize, take notes and prepare for tests

  • Enjoy creating their own schedule 

As an SOS4Students coach, you’re invited to leverage not only your own experience and approaches, but also SOS’s tools and techniques from our signature workshops and programs; our new hires are trained in our systems.

Experienced presenters and coaches with specific content expertise (writing, science, math, language) are encouraged to apply. If we aren’t already offering a workshop in your specialty, let us know — we might hire you to create the program and teach it!  We love our coaches’ input and pay for workshop development hours.

Why work for SOS4Students? 


  • Flexible schedule during after-school hours (3-8pm) on weekdays and opportunities to work weekends

  • Office locations in Oakland and Walnut Creek with comfortable seating, stocked with technology and supplies for coaching sessions

  • Consistent clientele 

  • Logistical support

  • Competitive pay starting at $40/hour with opportunities to add clients and hours, and to grow

For information about SOS4Students’ Founder and Director, Beth Samuelson please visit http://www.sos4students.com/about How to Apply: Send your cover letter and resume to jobs@sos4students.com Or visit our and upload your application materials directly!

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Teaching at master level of computer science and information technology, with subject of many IT topics.

Job Type: Part-time

Experience:


  • it: 1 year (Preferred)

  • teaching: 1 year (Preferred)

  • comoputer science: 3 years (Preferred)

Education:


  • Doctorate (Preferred)

Application Question:


  • Preferred Christian

Additional Compensation:


  • Other forms

Work Location:


  • One location

Benefits:


  • Paid time off

Typical start time:


  • 9AM

Typical end time:


  • 5PM

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 Come work with a well-established technical services company with 45+ employees and growing fast.  We serve Clients as necessary in all parts of the Western United States so there may be some travel. We always have need for exceptional field service personnel of all levels.   Currently, we are looking for customer focused and experienced Field Service Techs to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.   Responsibilities include: · Maintain a safe and clean work environment · Installation, repair, configuration and testing of network & fiber equipment · High level customer service and excellent communication skills · Technical and interpersonal skills working with Network Operations Centers · Conduct site surveys of cabling, power and equipment · Perform termination and testing of cabling: Cat-5 Cat-6, Coax · Perform testing of telecom transmission systems: Optical Power meters, OTDR, RFC · Restore services by troubleshooting and replacing failed components. · Operate vehicles, equipment and tools in the safest possible manner. · Computers skills including configuring network gear and using Microsoft Office. · Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity · Being on-call on a rotating schedule with other team-mates · Must have a basic laptop, smart phone, hotspot and telecom hand tools · You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow listed instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all the details of the work performed.    All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..      

 

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 Come work with a well-established technical services company with 45+ employees and growing fast.  We serve Clients as necessary in all parts of the Western United States so there may be some travel. We always have need for exceptional field service personnel of all levels.   Currently, we are looking for customer focused and experienced Field Service Techs to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.   Responsibilities include: · Maintain a safe and clean work environment · Installation, repair, configuration and testing of network & fiber equipment · High level customer service and excellent communication skills · Technical and interpersonal skills working with Network Operations Centers · Conduct site surveys of cabling, power and equipment · Perform termination and testing of cabling: Cat-5 Cat-6, Coax · Perform testing of telecom transmission systems: Optical Power meters, OTDR, RFC · Restore services by troubleshooting and replacing failed components. · Operate vehicles, equipment and tools in the safest possible manner. · Computers skills including configuring network gear and using Microsoft Office. · Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity · Being on-call on a rotating schedule with other team-mates · Must have a basic laptop, smart phone, hotspot and telecom hand tools · You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow listed instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all the details of the work performed.    All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..      

 

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Come work with a well-established technical services company with 30+ employees and growing fast. We have offices in Phoenix, Tucson, Las Vegas, Albuquerque, Denver, Omaha, Kansas City, Salt Lake City and Dallas. We serve Clients as necessary, so there may be some travel. We always have need for exceptional field service personnel of all levels.  

Currently, we are looking for customer focused and experienced Field Service Techs in the Dallas and Denver areas to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.  

Responsibilities include:

· Maintain a safe and clean work environment

· Installation, repair, configuration and testing of network & fiber equipment

· High level customer service and excellent communications skills

· Technical and interpersonal skills working with Network Operations Centers

· Conduct site surveys of cabling, power and equipment

· Perform termination and testing of cabling: Cat-5 Cat-6, Coax

· Perform testing of telecom transmission systems: Optical Power, OTDR, RFC

· Restore services by troubleshooting and replacing failed components.

· Operate vehicles, equipment and tools in the safest possible manner.

· Computers skills including configuring network gear and using Microsoft Office.

· Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity

· Being on-call on a rotating schedule with other team-mates

· Must have a basic laptop, smart phone, hotspot and telecom hand tools

· Operate with Safely and Integrity while delivering excellence to Clients.  

You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all details of the work performed.   

All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..     

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 Come work with a well-established technical services company with 30+ employees and growing fast. We have offices in Phoenix, Tucson, Las Vegas, Albuquerque, Denver, Omaha, Kansas City, Salt Lake City and Dallas. We serve Clients as necessary, so there may be some travel. We always have need for exceptional field service personnel of all levels.   Currently, we are looking for customer focused and experienced Field Service Techs to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.   Responsibilities include: · Maintain a safe and clean work environment · Installation, repair, configuration and testing of network & fiber equipment · High level customer service and excellent communications skills · Technical and interpersonal skills working with Network Operations Centers · Conduct site surveys of cabling, power and equipment · Perform termination and testing of cabling: Cat-5 Cat-6, Coax · Perform testing of telecom transmission systems: Optical Power, OTDR, RFC · Restore services by troubleshooting and replacing failed components. · Operate vehicles, equipment and tools in the safest possible manner. · Computers skills including configuring network gear and using Microsoft Office. · Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity · Being on-call on a rotating schedule with other team-mates · Must have a basic laptop, smart phone, hotspot and telecom hand tools · Operate with Safely and Integrity while delivering excellence to Clients.   You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all details of the work performed.    All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..      

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 Come work with a well-established technical services company with 45+ employees and growing fast.  We serve Clients as necessary in all parts of the Western United States so there may be some travel. We always have need for exceptional field service personnel of all levels.   Currently, we are looking for customer focused and experienced Field Service Techs to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.   Responsibilities include: · Maintain a safe and clean work environment · Installation, repair, configuration and testing of network & fiber equipment · High level customer service and excellent communication skills · Technical and interpersonal skills working with Network Operations Centers · Conduct site surveys of cabling, power and equipment · Perform termination and testing of cabling: Cat-5 Cat-6, Coax · Perform testing of telecom transmission systems: Optical Power meters, OTDR, RFC · Restore services by troubleshooting and replacing failed components. · Operate vehicles, equipment and tools in the safest possible manner. · Computers skills including configuring network gear and using Microsoft Office. · Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity · Being on-call on a rotating schedule with other team-mates · Must have a basic laptop, smart phone, hotspot and telecom hand tools · You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow listed instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all the details of the work performed.    All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..      

 

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 Come work with a well-established technical services company with 45+ employees and growing fast.  We serve Clients as necessary in all parts of the Western United States so there may be some travel. We always have need for exceptional field service personnel of all levels.   Currently, we are looking for customer focused and experienced Field Service Techs to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.   Responsibilities include: · Maintain a safe and clean work environment · Installation, repair, configuration and testing of network & fiber equipment · High level customer service and excellent communication skills · Technical and interpersonal skills working with Network Operations Centers · Conduct site surveys of cabling, power and equipment · Perform termination and testing of cabling: Cat-5 Cat-6, Coax · Perform testing of telecom transmission systems: Optical Power meters, OTDR, RFC · Restore services by troubleshooting and replacing failed components. · Operate vehicles, equipment and tools in the safest possible manner. · Computers skills including configuring network gear and using Microsoft Office. · Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity · Being on-call on a rotating schedule with other team-mates · Must have a basic laptop, smart phone, hotspot and telecom hand tools · You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow listed instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all the details of the work performed.    All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..      

 

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About Twindom

Twindom supplies 3D scanners and 3D printing services to the 3D photography market.  Beyond 3D printing, we believe everyone in the world will one day have a 3D model of themselves as part of their digital identity for applications in online shopping, (virtual fitting), virtual reality (be yourself), gaming (play as yourself), health and fitness (monitor your body image) and many more. We are focused on building tools and services that empower all of these applications. 

Company Facts

-Founded in 2012

-Profitable 

We are looking for like-minded individuals who…

Seek to be World Class – Our career goals involve becoming amongst the best in the world at what we do; we are fully aware that to become the best it takes an immense amount of time and effort which we take as an invitation instead as of a hurdle. 

Get things done – We take great personal pride in facing off against challenges and time pressures and knocking through them out of sheer force of will. 

Love to learn – We love to take on new roles outside of our realm of comfort for the sake of learning. 

Thirst to build products customers love – We build products that put smiles on people’s faces. Upset customers upset us deeply. 

Believe you have to act differently to stand out – Only that which is different is ever noticed. 

Remote Customer Service Representative

Responsibilities


  • Answer questions related to the status of end-customer 3D print orders in our ticketing system (Freshdesk)

  • Call customers to walk them through placing an order via our website, when needed

  • Call customers to explain delayed orders, when needed

  • Coordinate with operations teams for placing re-work and re-print orders and updating statuses via Slack and e-mail

  • Help to create and update "canned responses" (templates) in our ticketing system (Freshdesk)

It might be a match if you have:


  • 1-3 years of experience supporting a technology product

  • Experience writing professional responses to support tickets

  • Experience with Freshdesk, our support ticketing system

  • A flexible schedule

  • Excellent written and verbal communication skills

  • The ability to triage competing priorities

  • Feed off of measuring your KPI’s and crushing your goals

Bonus if you have:


  • Startup experience

  • Worked with a technical hardware product

  • Knowledge of 3D printing and 3D scanning

As an important note, this is a pay-per-solution position, where we will pay you per ticket you answer/complete ($2). We do see variability in volumes; however, in general, we see from 5-15 tickets per day that would need answering (so we're a good fit for someone who is looking to tack on a small about of additional income to an existing position they have), and we'd rely on you to answer them in a timely fashion. We need someone who is able to answer during standard business hours, as well as nights and weekends, if possible. In general, we expect that the hourly equivalent for this position would be in the $16-$30 per hour range, depending on the types of responses necessary and your experience in the position/speed to reply. 

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Are you a skilled IT professional who believes in lending your skills to end hunger? If so, consider being a Desktop Support Technician for the San Francisco Marin Food Bank.

The SF Marin Food Bank is comprised of a dedicated team of approximately 150 staff working collaboratively to provide close to 50 million pounds of food to over 210,000 people in the Bay Area – a region where 1 in 4 people are at risk of hunger. We are currently looking for a Desktop Support Technician to provide technical support to our staff . See job description below and apply today if you would like to join us in our mission to end hunger.

PURPOSE OF POSITION: The Food Bank utilizes technology and enterprise systems as an integral part of our work to deliver on our mission. The Information Systems (IS) department plays an important role in maintaining, supporting and developing systems for our staff. The Desktop Support Technician provides frontline support to our staff, enabling them to be more effective with our systems. The technician will provide effective technical support with clear communication and exceptional customer service. Supporting our staff and systems is done in coordination and collaboration with other IS team members. The ideal candidate will have a combination of technical skills and customer service focus.

DUTIES AND RESPONSIBILITIES:

User support


  • Provide first level desktop support for 150 employees, onsite in SF and remotely for Marin.

  • Provide a high level of customer service in supporting staff and resolving their issues.

  • On-site support in our Marin office at least twice per month.

  • Work with Sr. Systems Analyst on overlapping issues impacting network, servers and desktops.

  • Assist IS staff with software systems support, upgrades, deployments and migrations.

  • Monitor and resolve help desk tickets in a timely manner. Communicate status and log actions.

  • New user orientation for desktop computers, phones, system resources and IS policies.

Hardware and software support


  • Desktop PC support, including cloning, configuration, installation, troubleshoot, and repair.

  • Support and maintain peripheral equipment, including monitors, printers, scanners, etc.

  • Assist with supporting a small installation of Mac desktops.

  • Installation and support of Office Suite software, anti-virus/malware and enterprise software.

  • Consult with and escalate issues to higher level staff when necessary.

  • Maintain supplies and coordinate purchase of IS consumables and computer components.

  • Configuration and support of VoIP desk phones, conference phones and voicemail system.

  • Develop how-to document to maintain IS standards and promote end-user knowledge.

  • Assist with issues related to user rights management, data integrity, system security, business continuity and disaster recovery.

System and Account Management


  • Management of network users account in Active Directory, including new users, changes, updates, departures, and archiving.

  • User account and data management in additional systems including file servers, email, Office365, VoIP phones, voicemail, etc.

  • Maintain an inventory of desktop hardware and system configuration information.

Other


  • Assist IS team members as needed in various systems and tasks outside above role.

  • Provide coverage support for other team duties in supporting organizational needs given a small and agile IS department.

  • Perform other duties as assigned.

QUALIFICATIONS:

Required


  • Two or more years of Information Systems work experience in helpdesk, desktop support or related.

  • Excellent communication and customer service skills.

  • Ability to communicate technical concepts to non-technical staff.

  • Strong problem-solving abilities combined with a positive attitude and desire to help others.

  • Comprehensive knowledge of desktop operating systems (Win7 and Win10).

  • Highly proficient with MS Office Suite, especially Outlook, Word and Excel.

  • Proficient with desktop resource and support tools, including Active Directory, Office365, file and print services, system cloning, remote management and remote support tools.

  • Basic knowledge of networking technologies, including TCP/IP, WiFi, VPN, CAT5e, etc.

  • Experience using help desk systems to track and manage service requests.

  • Strong interpersonal, oral and written communication skills.

  • Ability to lift and move computer equipment and peripherals up to 30 lbs.

Preferred


  • Working knowledge and basic administration of phone and voicemail systems, ideally Cisco VoIP.

  • Experience working with virtual desktop machines and thin clients.

  • Basic knowledge of programing or scripting languages.

Education


  • Combination of education and relevant experience sufficient to perform essential duties.

  • A+ PC Technician, Network+, and/or Microsoft certifications are a plus.

Other


  • Ability to work and interact well with individuals (staff, volunteers and participants) from a variety of socioeconomic backgrounds in a culturally diverse environment.

  • Interest in food issues, mission driven work and solving hunger.

  • You thrive in an environment that values and rewards collaboration, leadership, excellence, accountability, and mutual respect.

SALARY: Competitive pay based on qualifications and experience

BENEFITS: Medical, dental, life, long-term disability, and 403(b) retirement plan with employer base and matching contribution. Generous holidays, vacation, and sick time.

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 GENERAL SUMMARY 

 

The Community Supervisor is responsible for implementation of the Pastimes Program, which involves instructing, training and supervising clients in community-based activities. 

ESSENTIAL FUNCTIONS 

• Implements program curriculum and activities in the community.  

o Transports clients to the agreed location 

o Attends activities as stated on the client schedules 

o Assists the clients in paying any fees for activities (if necessary). May have the monies for the week/month and are required to provide the client with the day’s needed funds. 

o Assist the clients in building relationships with other participants in the community  

• Transports clients when necessary to and from activities in the community (Requires personal vehicle, mileage paid)

• Participates in client assessment, planning, and evaluation processes 

• Implements and documents progress of relevant Person-Centered plans /objectives

• Communicates with Pastimes Coordinator regarding client needs or barriers to integrated goals 

• Maintains accurate daily records, including client attendance and specific activities 

• Reports, documents and maintains records of all client incidents, accidents, and seizures 

• Has emergency information on all clients at all times 

• Is responsible for the health and safety of each client 

• Completes Special Incident Reports, as needed  

• Adheres to the Health and Safety practices in the workplace. Follows all rules, regulations and use of emergency procedures as set forth in the Health & Safety manual.  Maintains a clean, safe and orderly work area 

• Other duties as assigned. 

NON-ESSENTIAL FUNCTIONS       

CORE COMPETENCIES: 

• Communication/Collaboration • Problem Solving/Innovation • Accountability • Responsibility • Leadership • Safety 

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Come work with a well-established technical services company with 30 employees and growing fast. We have offices in Phoenix, Tucson, Las Vegas, Albuquerque, Denver, Omaha, Kansas City and Dallas. We serve Clients as necessary, so there may be some travel. We always have need for exceptional field service personnel of all levels.  

Currently, we are looking for customer focused and experienced Field Service Techs in the Dallas and Denver areas to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.  

Responsibilities include:

 · Maintain a safe and clean work environment

 · Installation, repair, configuration and testing of network & fiber equipment

 · High level customer service and excellent communications skills

 · Technical and interpersonal skills working with Network Operations Centers

 · Conduct site surveys of cabling, power and equipment

 · Perform termination and testing of cabling: Cat-5 Cat-6, Coax 

 · Perform testing of telecom transmission systems: Optical Power, OTDR, RFC

 · Restore services by troubleshooting and replacing failed components.

 · Operate vehicles, equipment and tools in the safest possible manner.

 · Computers skills including configuring network gear and using Microsoft Office.

 · Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity

 · Being on-call on a rotating schedule with other team-mates

 · Must have a basic laptop, smart phone, hotspot and telecom hand tools

 · Operate with Safely and Integrity while delivering excellence to Clients.  

You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all details of the work performed.   

All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..     

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Come work with a well-established technical services company with 30 employees and growing fast. We have offices in Phoenix, Tucson, Las Vegas, Albuquerque, Denver, Omaha, Kansas City and Dallas. We serve Clients as necessary, so there may be some travel. We always have need for exceptional field service personnel of all levels.  

Currently, we are looking for customer focused and experienced Field Service Techs in the Dallas and Denver areas to maintain various optical and electronic systems. Candidates should have some working knowledge in Networking, Data equipment, PC’s, cabling, fiber optics or security devices. All of our Jobs are full time and with benefits and a company vehicle.  

Responsibilities include:

 · Maintain a safe and clean work environment

 · Installation, repair, configuration and testing of network & fiber equipment

 · High level customer service and excellent communications skills

 · Technical and interpersonal skills working with Network Operations Centers

 · Conduct site surveys of cabling, power and equipment

 · Perform termination and testing of cabling: Cat-5 Cat-6, Coax 

 · Perform testing of telecom transmission systems: Optical Power, OTDR, RFC

 · Restore services by troubleshooting and replacing failed components.

 · Operate vehicles, equipment and tools in the safest possible manner.

 · Computers skills including configuring network gear and using Microsoft Office.

 · Maintain a positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity

 · Being on-call on a rotating schedule with other team-mates

 · Must have a basic laptop, smart phone, hotspot and telecom hand tools

 · Operate with Safely and Integrity while delivering excellence to Clients.  

You will present a well-groomed, professional appearance, instill confidence while addressing the scope of work. You must have the ability to follow instructions listed on work orders, complete all required paperwork including job notes, pictures, list all materials used and communicate well with the customer on all details of the work performed.   

All Candidates must have an insurable Driver's License, be able to pass a drug screen in accordance with Federal Law and Background Checks, Finally, your desire to grow with the company is what we want. Come grow with us! EOE   If you wish to apply please send your resume…..     

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Position:  IT Director 

Closing Date: Open till filled  

Status:  Regular, Full Time, Exempt 

Salary: $84,000 annually 

Hours: Hours vary  

Location: Santa Rosa  

California Human Development (CHD) is a private, non-profit, human service agency that provides a wide range of programs and services throughout Northern California.    

The Information Technology Director will plan, establish, and manage all information technology (IT) systems, processes and will serve as a liaison between the agency and technology vendors. (Computers, phones, data management systems, etc.) This position reports to the CEO and is a member of the executive team.   

 

EDUCATION:  A. Bachelor’s degree in Computer Science or related field or sufficient experience to perform essential duties   

EXPERIENCE:   A. Minimum 5 years’ experience managing IT.    

See full job description on our website: http://californiahumandevelopment.org/about-chd/employment-opportunities/ 

· Submit your résumé or application to hr@cahumandevelopment.org or fax to 707.575.4069  

· Applications can be downloaded from our website at www.cahumandevelopment.orghttp://californiahumandevelopment.org/about-chd/employment-opportunities/ 

· Please reference Job Title when submitting your application/résumé.  

· Cover letters may be included with your submission, but please do not include letters of reference/recommendation or other supporting documents. 

· Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received.   

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Job Description


Job Title: Client Tech Analyst (Pay Rate$ 18.50/hr)
Duration: 3-6+ Months
Location: Cincinnati, OH USA  45212
Job Responsibilities:



  • Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket

  • Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues

  • Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry

  • Troubleshoots problems with malfunctioning software applications and recommends corrective action

  • Directs and guides clients through resolution of technical issues

  • Submits requests for product changes and other custom programming updates

  • Practically applies knowledge of case resolution process, policies, and escalation methodology

  • Attends training courses as required and stay abreast of evolving internal processes and industry developments

  • Provides customer service and remote support services and applies problem solving skills

  • Works in a team environment and assist team members on various issues

  • Provides other ad hoc support and duties as assigned

  • Works in an environment with competing priorities


Qualifications & Requirements




  • Associates/Bachelors strongly preferred

  • Proficient PC skills, specifically in Windows and IOS environments

  • Knowledge and familiarity with mobile devices (Smartphones/iPads)

  • Ability to document, track and monitor a problem/issue to a timely resolution

  • Problem solving ability

  • Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties


Qualifications



  • 1 year of PC desktop support or technical support experience with client contact

  • Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads)

  • Experience using a ticketing System such as Clarify, Remedy, or Footprints

  • Knowledge of Unix / Linux / SQL

  • PC certifications (A+, MCDST or MCST)

  • Automotive industry experience

  • Bilingual French or Spanish


Education:



  • Associates/Bachelors strongly preferred

Company Description

At Pyramid Consulting, Inc. We Find Hidden Talent. Pyramid Consulting provides rewarding career opportunities for Business Professionals and enables our Clients to compete and win in today’s technology-driven global markets. Founded in 1996 and headquartered in Atlanta, GA, Pyramid supports our Client partners around the world, including the United States, Canada, United Kingdom*, European Union* and India* through a combination of local offices and global delivery.


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Job Description


 Rate: 18.50/hr.


Duration: 3-6+Months


Position Responsibilities & Essential functions



  • Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket

  • Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues

  • Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry

  • Troubleshoots problems with malfunctioning software applications and recommends corrective action

  • Directs and guides clients through resolution of technical issues

  • Submits requests for product changes and other custom programming updates

  • Practically applies knowledge of case resolution process, policies, and escalation methodology

  • Attends training courses as required and stay abreast of evolving internal processes and industry developments

  • Provides customer service and remote support services and applies problem solving skills

  • Works in a team environment and assist team members on various issues

  • Provides other ad hoc support and duties as assigned

  • Works in an environment with competing priorities


Qualifications & Requirements




  • Associates/Bachelors strongly preferred

  • Proficient PC skills, specifically in Windows and IOS environments

  • Knowledge and familiarity with mobile devices (Smartphones/iPads)

  • Ability to document, track and monitor a problem/issue to a timely resolution

  • Problem solving ability

  • Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties


Qualifications



  • 1 year of PC desktop support or technical support experience with client contact

  • Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads)

  • Experience using a ticketing System such as Clarify, Remedy, or Footprints

  • Knowledge of Unix / Linux / SQL

  • PC certifications (A+, MCDST or MCST)

  • Automotive industry experience

  • Bilingual French or Spanish


Education:



  • Associates/Bachelors strongly preferred

Company Description

At Pyramid Consulting, Inc. We Find Hidden Talent. Pyramid Consulting provides rewarding career opportunities for Business Professionals and enables our Clients to compete and win in today’s technology-driven global markets. Founded in 1996 and headquartered in Atlanta, GA, Pyramid supports our Client partners around the world, including the United States, Canada, United Kingdom*, European Union* and India* through a combination of local offices and global delivery.


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Job Title: Technical Support Engineer / Enterprise Tech Support Sr. Analyst

Role Overview:
We offer award-winning products that simplify IT management for our customers. Our software provides critical components to expand, enhance and simplify IT operations through enterprise solutions in four strategic areas: systems management, security, and information management. These industry leading solutions enable IT organizations to simplify operations, maximize workforce productivity and deliver faster results.
Our Identity Manager solutions allow customers to control access and achieve governance while providing leading edge simplicity in a modular and integrated approach. This is one of the fastest growing and exciting business areas covering a range of industry leading solutions in the increasingly important business areas of Identity Governance & Access Management.


Role Responsibilities:
Engineers will work as part of a Global team to provide a high standard of technical support to customers utilizing the Identity Manager Solution. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues with development and effectively communicate solutions to customers is crucial to the role. An ability to work across regional boundaries with Country and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve a number of potentially complex issues on Windows, Novell, and IBM platforms is required.
As a successful Support Engineer you will be able to work independently to test and debug customer issues in lab environments and operate as a key member of a virtual product team spanning across continents and time zones. A flexible attitude and capacity for absorbing information and keeping up to date with Technology is essential. You will gain exposure to enterprise environments incorporating AD/LDAP, E-Mail systems, ERP systems and database deployments. Therefore a good cross-platform technology background is desired. Customer service and teamwork are our core principles and having fun in the process is expected.
For the right individuals with a passion to deliver top quality customer service there are excellent opportunities to progress within the Technical Support Organization.
As a one of our Support Engineer you will gain exposure to some or all of the following technologies:
Operating Systems: Windows Server
Databases: Microsoft SQL Server, Oracle
Target Systems: Active Directory, Exchange, LDAP, SAP, Sharepoint
Networking: DNS, LDAP, HTTP, SMTP
Web: IIS
Virtualization: ESX, VMWare Workstation
Languages: C# .NET , Powershell, VB .NET
Cloud: Cloud access provisioning, Identity federation, Security Assertion Markup Language (SAML)

Role Requirements:Essential Support Skills

  • Experience in a similar customer service work environment

  • Must be independent, self-motivated, a team player and have a people-oriented personality

  • Effective and efficient problem solving skills

  • Strong written and oral communication skills

  • Ability to work in fast paced, dynamic environment

  • Able to be professional and have timely management of personal work load covering multiple problems

  • Keep up to date with emerging technologies and latest Microsoft product versions.

  • Delivery of excellent customer service.

  • Awareness of Change Control Process

Essential Technical Skills

  • 2+ years experience managing and troubleshooting Active Directory (User/Group Administration, ADSI Edit, Replication, Permissions, Group Policies)

  • 2+ years experience with enterprise network configuration, DNS and troubleshooting methods

  • 2+ years experience in Technical support, Development or System administration

  • Candidate must have a strong customer orientation, excellent phone etiquette and an excellent work ethic

  • Candidate should possess excellent communications and multitasking skills

  • Be able to work under pressure with calmness and composure

  • Work independently and also in a team, with strong troubleshooting and diagnostic skills

  • Experience with VB .NET or experience in another programming language and the willingness to learn VB .NET

Preferences:

  • Familiarity with debugging tools/techniques (e.g. WebEx)

  • Knowledge and experience with Object Oriented Programming

  • Knowledge of Transact SQL (T-SQL) or PL/SQL scripting

  • Knowledge of database design (entity-relationship model, normalization)

  • Working knowledge of LDAP, Understanding of Schema and Kerberos

  • Experience with Internet Information Services for Windows

  • Knowledge of VBScript, PowerShell, C#

  • Knowledge of SQL Server

  • Exposure to Linux and Unix systems would be an advantage

  • Ability to work flexible hours

  • Additional language skills (especially German) desirable but not essential

  • Technical Writing Skills

As a Support Engineer, you will be supporting North American/Global customers for the Management solution.


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Job Description


mindStart (gomindstart.com) offers customer support solutions to startups around the world. We partner with some of the latest consumer technology products. We are growing and adding new members to our operations team, and are looking for people who are passionate about helping others, love the latest technology, and are eager to join a dynamic work environment. Experience with technology a plus!

We are hiring for the following schedules:



  • Saturday - Wednesday 10am - 7pm or 11am - 8pm

  • Tuesday - Saturday 10am - 7pm or 11am - 8pm


What you'll do:
• Support our client's customers via phone, email, chat, and social media
• Provide all aspects of support including tech support and customer service
• Become a client product and process expert
• You'll be helping to build a brand through engaging customer interactions

Who you are:
• Passionate about helping others
• Friendly, self-motivated, and a natural problem solver
• Outstanding written and verbal communication skills
• Embrace change and willing to adapt along with our clients
• Previous customer support (service or technical) experience is a plus but not required
• Basic computer proficiency (Zendesk, Help Scout, or CRM experience is a plus)

What we offer:
• Competitive salary
• Excellent benefits package including medical, dental, vision, 401(K), and more
• Our beautiful Austin offices overlooking Lake Austin
• Team events, company parties, and catered lunches

Interested? In your reply, please include the following:
1- Send us your resume
2 -Send us your salary requirement
3- Your desired shift

Come join our growing team!


Company Description

mindStart provides outsourced customer service. We provide outstanding technical, billing, and 'whatever' support to your customers, so you can focus on what’s most important - rolling out your project and providing the innovation expected from your customers, investors, and team.

Based in Austin, Texas with agents around the globe, we provide super friendly, highly knowledgeable support to the world’s leading companies. We're big enough to have the experience and knowledge to support your clients, but small enough to provide the individual solutions needed. And, we're always seeking ways to engage with your customers the way they prefer - which is often via self-service solutions.


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Job Description


As a Desktop Support Technician, you will be part of a team of IT professionals who provide in-house technical PC hardware and software support for over 1300 associates. You will respond to user calls/trouble reports and personally visit associates to troubleshoot the nature of the problem and take the necessary course of action to resolve it. This will provide you with the opportunity work with a variety of equipment and issues including Linux/Windows servers, desktops, laptops, network connectivity, software issues, and our state-of-the-art data center. In addition, you will also be assigned special projects in which you will get to research new technology and solve more complex problems.


We are looking for Desktop Support Technicians who are responsible, dependable, and committed to building a long-term career with us. You must be a goal-driven team player with solid organizational skills and a keen attention to detail.


 


REQUIREMENTS:



  • 2 year IT degree or equivalent experience

  • Good verbal and written communication skills

  • Desire to take advantage of training and learning opportunities

  • Ability to function effectively in a fast-paced environment

  • Independent, self-starting attitude

  • A+ Certification, a plus

  • Hands on experience with PC operations, preferred


 


BENEFITS:


We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:



  • Medical, dental, vision, and life insurance

  • 401k with 100% matching up to 6% of compensation

  • Referral bonuses with the opportunity to earn up to $7,000 per hire

  • Paid holidays, vacation and sick days

  • Professional development and training through Reynolds University

  • Free on-site fitness center with a cardio room, weight room, daily fitness classes, and locker facilities

  • On-site medical clinic staffed by a Nurse Practitioner

  • Company-sponsored events and sports leagues including: company picnic, softball, volleyball, bowling, euchre and more!

  • On-site softball field, basketball court, and volleyball court

  • Gourmet cafeteria, open for breakfast and lunch, that features a salad bar and a variety of made-to-order cuisine options

  • Convenience store with a full-service Starbucks coffee bar, reading materials and an assortment of snacks

  • On-site Credit Union and ATM

  • Opportunities to participate in charitable endeavors, such as our annual Bike Build for local military families, participation in the Reynolds Associate Foundation, company sponsorship in local charity 5k Run/Walks, and other volunteer opportunities


 


Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.


Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.


 


Company Description

Established in 1866, Reynolds and Reynolds offers the Retail Management System – a complete suite of products and services for automotive dealerships. Reynolds solutions are built as one, to work as one, for all areas of the dealership. While headquartered in Dayton, Ohio, Reynolds has offices all over the world, employing more than 4,300 associates. We offer a variety of opportunities: Energizing projects, high-powered teaming, constant learning, and professional growth.

Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.


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Job Description


Job details:


Role Overview


The IT Service Desk analyst will provide first line technical support to internal employees of customer. The candidate will require an aptitude for working with applications/infrastructure components to undertake analysis, diagnosis and resolution of end user incidents, which may range from straightforward to more complicated technical issues. Service desk analyst will have standard operating procedures to support majority of the incidents.


Responsibilities


·         Act as a single point of contact for phone calls, emails, chat and tickets from end users regarding IT issues and queries


·         Receiving, logging and managing calls from end users via telephone, email and chat


·         Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA) and Operating Level Agreement (OLA) time frames, meeting or exceeding customer’s requirements and expectations


·         Incidents and Service Requests are managed effectively; ensuring information is captured in the ITSM tool for future reference and analysis, in line with ITIL principles.


·         1st line support and troubleshooting of IT related problems from in-house software and hardware such as Mobiles, Desktops, Laptops and Printers


·         Logs and manage incidents/Service Request in ITSM tool


·         Escalates unresolved tickets to Level 2 resolver groups


·         Take ownership of user incidents/requests and follow up the status on behalf of the user and communicate progress in a timely manner


To maintain a high degree of customer service for all support queries and adhere to all service management principles


 


 


Company Description

USA. CANADA. UK. SINGAPORE. INDIA

e-Solutions Inc. is a 15 year old company having 15 Global Offices across 5 Nations (USA. CANADA. UK. SINGAPORE. INDIA ), and with more than 1800+ professionals.

e-Solutions provides technical expertise to clients immediate skill-sets availability, deliver emerging technology skill- sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Our account management and service delivery teams are an assembly of educated and experienced managers and recruiters using the latest technology and staffing methods to source, screen, on-board and manage qualified consultants and sub-vendors.


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Job Description


Position Description


The Customer Support/Tech Support candidate will be responsible for supporting, training, and implementing our enterprise payment gateway DOLLARS ON THE NET® and corresponding services to a broad customer base in a myriad of industries. A successful candidate must be familiar and experienced in an Application Service Provider (ASP) operating environment and be able to effectively articulate solutions to the customer.


Essential Functions



  • First-tier support:

    • Answering all inbound calls to the Customer Support department

    • Identifying issues defined by customers

    • Identifying, researching, diagnosing, and resolving customer issues, striving for first call resolution whenever possible

    • Logging case history and follow up on open cases for quality assurance and account retention

    • Proficient knowledge of installations, which includes pre-installation assessments and training of our customers using Shift4 products and services



  • Keeping abreast of our solutions’ new features, functionality, and installation procedures

  • Attending all required department meetings and trainings


Knowledge, Skills, and Abilities



  • Troubleshooting of PC-related issues

  • Team player

  • Ability to pick up new concepts easily with a passion to learn and self-motivation

  • Ability to multi-task effectively

  • Assertive and able to resolve customer issues with tact and diplomacy

  • Demonstrate a sense of urgency, drive, proven capability to develop, lead, and implement new initiatives with little supervision on an ongoing basis

  • Excellent communication skills required:

    • Verbally communicate clearly

    • Clarify problems or issues

    • Good listening skills

    • Professional and courteous

    • Positive attitude




Company Description

Shift4 Payments is the leader in secure payment processing solutions, powering the top point-of-sale and software providers across numerous verticals, including Food & Beverage, Hospitality, Lodging, Gaming, Retail and e-Commerce. This includes the company’s Harbortouch, Restaurant Manager, POSitouch, and Future POS brands, as well as over 300 additional software integrations in virtually every industry. With eight offices across the U.S. and Europe, 7,000 sales partners and three state-of-the-art data centers, the company securely processes over 1 billion transactions annually for nearly 200,000 businesses, representing over $100 billion in payments each year.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.


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Job Description


Responsibilities:


· The level 3 Technical Support technician is responsible for installation and troubleshooting desktop, laptop, printer, Server, LAN and WAN environment.


· Requires experience with working directly with customers and development of project.


· Responsible for local coordination, installation and ongoing support of various Manufacturing and Administrative computer systems.


· Strong knowledge of TCP/IP, DNS, WINS, DHCP, SMS, Windows.


· Candidate will be required to setup and configure desktop and laptop equipment (Dell and Toshiba) with Windows 2000, install and configure Windows 2000 Servers (Compaq).


· Strong troubleshooting capabilities are required.


· Strong knowledge in installation and configuration of LAN/MAN Cabling (copper, fiber), telecommunications (PBX, VoiceMail) and Video Conferencing.


· Candidate will be required to run cables and fiber, install and configure switches (Cisco), install and setup multi-point videoconference equipment.


· Responsibility includes break/fix for plant floor equipment.



Requirements:


· Ability to do desktop support.


· Cisco router and switches troubleshooting and configuration.


· Experience with Server side troubleshooting. Must be comfortable in a Server room.


· Experience with VMware and virtual servers.


· Imaging experience with SCCM preferred.


· Candidate should be able to work under pressure.


· Repair and/or replacement of critical plant floor equipment require a 15-minute turnaround time.


· Strong Project Management skills a plus.


· Requires the ability to create and manage project activity.


· Ability to take direction as well as being a "self-starter".


· Candidate will work directly with Plant Floor and Administrative Staff to identify issues and develop/implement countermeasures. Lotus Notes knowledge a plus.


· MCSE and other certifications a plus. Provide 24 hour on-call coverage.



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Job Description


The Network Engineer is responsible for remote and onsite service and support needs for our customers. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software.


Basic Functions



  • IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Microsoft and VMware.

  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, etc.

  • Implement and support disaster recovery solutions.

  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, access points, and security.

  • Remote access solution implementation and support: VPN and Terminal Services.

  • System documentation to include system reviews and recommendations.

  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.


Additional Duties and Responsibilities



  • Improve customer service, perception, and satisfaction.

  • Ability to work in a team and communicate effectively.

  • Escalate service issues that cannot be completed within agreed service levels.

  • Communicate to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.

  • Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.

  • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.

  • Document internal processes and procedures related to duties and responsibilities.

  • Responsible for entering time and expenses in ticket system as they occur.

  • Work through a daily schedule in ticket system that has been established through the dispatch process.

  • Enter all work as service tickets in ticket system.

  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.


Knowledge, Skills, and/or Abilities Required



  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, SonicWall, ConnectWise/Automate, Cisco CCNA, or VMware VCP.

  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.

  • Diagnosis skills of technical issues.

  • Ability to multi-task and adapt to changes quickly.

  • Technical awareness: ability to match resources to technical issues appropriately.

  • Service awareness of all organization’s key IT services for which support is being provided.

  • Understanding of support tools, techniques, and how technology is used to provide IT services.

  • Typing skills to ensure quick and accurate entry of service request details.

  • Self-motivated with the ability to work in a fast moving environment.


Educational/Vocational/Previous Experience Recommendations



  • BA/BS, preferably in computer science or a related field preferred but not required.

  • 4-6 years of IT or related experience.



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Job Description


Troubleshoots, repairs, and preventive maintenance on semiconductor related wafer fabrication equipment. Establishes effective preventative maintenance schedules and procedures. Displays a working knowledge of vacuum, RF, pneumatics, valves, control systems, electronics, computers, robotics, calibration, process piping or other manufacturing equipment and Lock Out Tag Out (LOTO). Modifies and repairs electronic subsystems, including PLCs, through use of schematic diagrams, logic diagrams, or equipment manuals as furnished. Performs root cause troubleshooting to the board and component level. Utilizes hand tools, meters, scopes, and other test and diagnostic equipment to perform system checks. Reviews and maintains spares inventory to ensure tools availability. Conducts all work with a positive attitude and with a continuous focus on meeting and exceeding customer expectations. Secondary: Performs troubleshooting, repairs, preventive maintenance work on semiconductor photolithography equipment including exposure tools (projection and contact photolithography), wafer track tools, thin film metrology tools.

RESPONSIBILITIES (INCLUDE BUT NOT LIMITED TO): Other duties may be assigned.

A Fab Tech, Equipment Support Specialist is expected to perform the following duties and responsibilities.

• Troubleshoot to board/component level. Interface and coordinate as needed with equipment vendors to source parts and outside repair expertise in a timely and cost effective manner.
• Dismantle, adjust, repair, and reassemble equipment according to layout plans, blueprints, operating or maintenance manuals.
• Assist in equipment installs and upgrades.
• Monitor and recommend equipment improvements to reduce downtime, increase capacity, and improve quality of product.
• Implement permanent corrective actions to prevent reoccurring equipment failures, wafer scrap, or defect excursions, and recommend procedural improvements.
• Perform test runs to document effective tool repair.
• Perform preventative maintenance procedures and modify existing procedures to ensure optimum equipment performance.
• Support continuous improvement activities to improve equipment availability, productivity, yield enhancement and reduce cycle time.
• Work with cross-functional teams to resolve maintenance issues, install new tools, improve equipment reliability and minimize equipment downtime.
• Demonstrate effective team skills, and conflict resolution skills.
• Demonstrated ability to work independently with minimal direction from supervisor or equipment engineering.
• Support promotion of a safe work environment.
• Willingness to learn job functions and responsibilities outside of current job function.

__________



Key qualifications:


Associates Degree with an emphasis in electronics or semiconductor technology and/or an equivalent combination of education and experience.
Preferred: Minimum of five years as a maintenance technician in a semiconductor wafer fabrication facility, semiconductor equipment manufacturing facility or related manufacturing facility.
Experience with MS Office software for data recording, report writing, documentation.
Excellent communication skills, both written and verbal.
Must possess “soft skills”: conflict resolution and negotiation, personal effectiveness, creative problem solving, strategic thinking, team building, and influencing skills.

PHYSICAL REQUIREMENTS:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use of hands or fingers to handle, or feel objects, tools or controls and keyboarding; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.

The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


Company Description

Jenoptik is an industry leader in high performance optical systems and healthcare & industry solutions. Optical technologies are the very basis of our business. Our customers primarily include companies in the semiconductor equipment, automotive and automotive supplier, medical technology, defense and security as well as the aviation industries. With more than 30 facilities across the globe and 8 offices in the US, Jenoptik is present in more than 80 countries. Join us to make a difference and experience Sharing Excellence on a global scale.


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CSA/Client Support Tech

Description

Are you interested in being part of a team that configures, operates, and maintains the network and IT infrastructure for the U.S. Air Force 96th Test Wing and 53rd Wing? If so, join the Jacobs team and directly impact the Air Forces ability to put weapons on target in all battlespace media.


  • The 96th Test Wing is the test and evaluation center for Air Force air-delivered weapons, navigation and guidance systems, Command and Control systems, and Air Force Special Operations Command systems.


  • The 53rd Wing is the focal point for the combat air forces in electronic warfare and is responsible for operational test and evaluation (OT&E) of advanced equipment and systems.


Both Wings are headquartered at Eglin AFB, FL, adjacent to the white-sand beaches and crystal-clear waters of Northwest Floridas Emerald Coast.

To learn more about the Emerald Coast, click here:

https://www.emeraldcoastfl.com/

We are seeking a skilled client support administrator (CSA) to support the 53rd Wing Technical Support Services (53rd WTSS) contract, to provide the Air Force information technology (IT) services. Position will be located at Eglin AFB, FL.

The successful candidate will support the Norway / Italy Reprogramming Laboratory (NIRL), part of the F-35 Partner Support Complex (PSC) at Eglin AFB, FL. Required support includes, but may not be limited to, providing first-line response and assistance to solve customers administrative and technical problems on client-level workstations and end user devices, their operating systems, peripherals, and applications.

As such, the CSA is responsible for performing tasks which require touching the desktop computer or related devices. Given this position physically interfaces with the customer, a professional, courteous demeanor is required in all circumstances. Perform Tier 1 and Tier 2 help desk support.

The candidate will provide direct customer service and technical support to users as required via phone, e-mail, fax, on-line systems and in person. Provide professional and personal assistance to clients in answering inquiries, locating information and analyzing technical requirements. Provide prompt responses to users for problem resolution. Responsibilities include informing users of pertinent network information including planned network downtime. Ensure system security in compliance with customer policy including virus protection, system patches, software updates. Temporary travel may be required.

The successful candidate will apply his or her experience with and knowledge of wide variety of applications, operating systems, protocols, and equipment to perform the following tasks:


  • Install, configure, and maintain end-user workstation hardware, software, and peripherals.


  • Install and maintain peripheral equipment, such as printers, modems, scanners, etc.


  • Ensure limited user access and access permissions on computer systems are imposed and maintained


  • Provide technical and product support, and assist customers with setup (email, browsers, printers, files, etc.)


  • Work closely with the Information System Security Officer (ISSO) for data transfers and media creation


  • Facilitate and coordinate user account creation and modification.


  • Manage user support


Qualifications

Required Experience:


  • Active/valid Secret clearance with an investigation close date no older than 5.5 years at the time of application.


  • Must be clearable to TS/SCI-eligible using prescribed USG.


  • Must be willing to submit to a CI polygraph.


  • Must have DoD 8570.01-M IAT-II certification or better (i.e. Security CE or better).


  • Minimum of 2 years of hands-on experience in the configuration and installation of new PCs, installation of needed peripherals and software, and physical attachment of PC to network.


Education:


  • AS degree in information systems or computer science and two (2) of directly related experience or any equivalent combination of education, experience, training and certifications.


  • Microsoft Certified Professional highly desired.


  • Formal training in Microsoft hardware and software systems highly desired.


Desired Skills:


  • Knowledge of Windows 7, 10, DNS, WINS, Active Directory and Exchange, and Microsoft Office Suite products is essential.


  • Strong working knowledge of, and experience with computer hardware, software and peripheral devices in a diverse environment.


Essential Qualifications:


  • Ability to quickly adapt to new situations


  • Ability to work effectively with strong, diverse personalities


  • Demonstrated ability to offer exceptional customer service


  • Outstanding verbal, written, and interpersonal communication skills.


  • Strong commitment to team environment


  • Must be a self-starter capable of multitasking and efficiently managing your time in a dynamic environment while requiring minimal levels of supervision and/or unsupervised.


  • Must possess the interpersonal skills necessary to deal politely and effectively with a diverse group of stakeholders.


  • Ability to work well under pressure in a dynamic environment, with demanding deadlines while ensuring internal/external customer needs are met.


Essential Functions

Work Environment

Office setting that includes sedentary physical effort. However, may include lifting of weight up to thirty (30) pounds asnecessary. Must be able to work well with co-workers and all levels of management. No hazards on job or unusual

environmental conditions. Periodic/occasional travel may be required to include both continental US and/or overseaslocations.

Physical Requirements

Work may involve sitting or standing for extended periods of time. Position may require typing, and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. There is a possibility that due to parking availability and location of work, walking moderate to long distance may be required.

Equipment and Machines

Ability to operate office equipment such as personal computer, printer, copy machine, telephone, fax machine and other equipment including desk supplies and other work related tools as required.

Attendance

Monday-Friday 7:00 a.m. - 4:30 p.m. Regular attendance of scheduled hours is extremely important. Punctuality and regular attendance are necessary to meet deadlines. Must exhibit flexibility of work hours to adjust to surge situations based on critical mission requirements.

Other Essential Functions

Must demonstrate professional behavior at all times when dealing with customers, management and co-workers. Must have clear, concise and accurate communications skills in English, both verbal and written. Grooming and dress must be appropriate for the position and must not impose a safety risk to employees or others. Must maintain a positive work atmosphere by behaving and communicating in a professional manner. Independent personal transportation to work site is required. Travel to and from customer's locations may be required to support projects. This may involve airline travel. In some cases, accommodations can possibly be made for POV, if necessary. When operating any vehicle for work purposes, must wear seat belt and in addition, no cellular devices are to be used when vehicle is in motion.

Jacobs is aglobal technology company, delivering solutions for a more connected,sustainable world. We test, operate, sustain, and secure criticalinfrastructures and weapons systems using unique technology application andagile software development capabilities to improve mission capability andoperational readiness. Jacobs deep experience with advanced technology systemsand our wide-ranging program support capabilities work together to make us apremier partner to aerospace and defense clients at locations around the world.

#cjpost

Jacobs is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Jacobs does not discriminate in employment opportunities or practices on the basis of: race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by country, regional, or local law.

Primary Location United States-Florida-Eglin AFB

Travel Yes, 10 % of the Time

Req ID: ATE0003YR


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Job Description


Digital Signage Service


info@dsignage.net


Job Description


The IT support technician provides face to face support via walk-up service for IT related incidents and requests from employees and contractors along with remote support for off-site users. This technician is part of a professional team of people providing a single point of contact for high-level customer service and technical support. Primary responsibility will be supporting our employee base with their technology needs including desktop support issues, IP phones, mobile devices, and printers. Experience supporting Windows 10, Windows 8, Windows 7 and G-Suites is required. This person should be a good communicator who enjoys working with people from all levels of the company. Scope of Responsibilities / Expectations • Investigates, troubleshoot, and resolves all computer software and or hardware problems for on-site and remote users. These include but are not limited to Google Suite, Remote/VPN Connectivity, Printing, MS Office, and Chromebox / Audio-Visual services. • Primarily responsible for installing and configuring computer systems following the defined imaging process. Diagnosing hardware and software faults and providing technical support to Motorola Solutions employees and contractors. • Create, maintain, and update IT equipment in our asset tracking software. • Provide mobile device support to include setup of devices (iOS, Android, etc.) to connect to the mobile device management system and remote authentication applications. • Assist with IT onboarding of resources including new pc’s, loaner pc’s, IT Training, etc. Complete IT responsible tasks associated with the offboarding of retired resources assets. • Prioritize critical issues and escalate issue(s) following the defined process. • Coordinate between other IT resources ( internal and external) and vendors to resolve issues and proactively evaluate and avoid future issues related to hardware and software on users computers. • Track all customer communication and users requests / problems in Service now incident tracking system. Ensure customer satisfaction by reviewing and performing follow-up communications on open/closed tickets. Update associated knowledgebase with standard resolutions as required. • Create and maintain in-house documentation; these include but are not limited to checklists, IT Asset Management, general policies and procedures. • Expand knowledge and learn new systems and procedures. • Individual must present a positive customer service experience for fellow employees • Perform inventory management tasks • Participate in Information Services projects and rollouts; as needed • Participate in the continual improvement of processes through the development and implementation of supporting documentation and procedures. • Prepare statistical and data reports, including usage trends and analysis, • Participate in equipment evaluations and future strategy discussions Desired Background/Knowledge/Skills • Excellent knowledge of PC and desktop hardware. • Excellent knowledge of PC internal components. • Hands-on hardware troubleshooting experience. • Technical knowledge of current protocols, operating systems, and standards. • Ability to operate tools, components, and peripheral accessories. • Able to read and understand technical manuals, procedural documentation and OEM guides. • Strong analytical and problem-solving skills • Ability to communicate effectively with others, both orally and in writing. • Engineering Applications Knowledge • Microsoft Office experience • VM Experience • ServiceNow Experience • Android and IOS experience Basic Requirements • 3+ years IT/Computer experience and prior technical support experience • 1 year Technical degree - preferred • One or more of the following certifications: Microsoft MCSE, Comptia A+ Certification, Google IT Support Professional, ACMT ( Apple)


Travel Requirements 10-20%


Salary based on experience and quarterly bonus based on performance



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Job Description


 


Review, analyze, and evaluate various systems operations. Documents, tracks, and monitors the problem to ensure timely resolution. Performs advance root cause analysis and develops checklists for typical problems. Provide technical support on a variety of issues. Escalate problems to next level support professionals when necessary. Typically responsible for acting on existing trouble tickets established in the tracking system. Works with user community to remotely to solve moderately complex tickets. Familiar with a variety of the fields concept, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A certain degree of creativity and latitude is required. Works under general supervision; typically reports to a team lead or supervisor/manager.


Requirements:



  • -Requires a Bachelor's degree in a related area and 3+ years of experience in the field or in a related area.

  • -3+ years of experience in deskside technical support is required.

  • -Requires experience with Windows 7 and 10, GSuite, Gmail, VPN, Hardware troubleshooting of laptops, desktops, MAC and all hardware components.

  • -Requires experience with Mobile devices including Android and iPhone.

  • -Basic networking (LAN and Wireless). Active Directory.-Demonstrate excellent ability to support, review, analyze, and evaluate various systems operations.

  • -Demonstrate ability to communicate to all user community in written and verbal form.

  • Preferred Requirements:

  • -Experience supporting CAD and TeamCenter is preferred. Driving and Travel Requirements:May be required to drive a company car. A valid drivers license is required as well as a clean driving record. May be required to travel domestically up to 0%.


Company Description

About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
All applicants must submit to background check and drug screening.
Kyyba is an Equal Opportunity Employer
Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply
Job Description OR link

Rewards:
Major Medical Coverage, including dental and vision
401k
Term life
Short-term disability
Long-term disability
Pre-paid legal plan
Identity theft plan
Medical and dependent FSA
HSA
Paid time off
Paid holidays
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client

SELECT AWARDS
• An INC 5000 company for 10 years
• Corp! Michigan Economic Bright Spots
• Crain’s Detroit Business Top Staffing Service Companies in Detroit
• TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
• Best of MichBusiness winner in HR Wizards & Partnerships
• Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
• 101 Best & Brightest Companies to Work for in Michigan


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Job Description


Are you friendly and outgoing?  Can you build relationships easily with others? Are you comfortable to hold training classes in a group setting? The role of the C.S.S. is to deliver service excellence though the building of relationships. You will be asked to engage, energize and inspire Car rental agents.


We are a global company that is further expanding in the U.S. If you are looking to expand your career with a growing company and believe in yourself. We are looking for you!


 


What’s in it for YOU:



  •     Bonus Incentives

  •     Bereavement Leave

  •     Medical, Dental, Vision Coverage Options

  •     Vacation/PTO time

  •     401K Options

  •     Birthday Off


Primary Responsibilities:



  •     Aid in the retrieval, distribution and sales support of our product

  •     Support Rental agents with knowledge of our product

  •     Work with Product Owner to insure smooth process for distribution, retrieval and preparedness.

  •     Engage, Energize and inspire Car rental agents.

  •     Accomplish operations and organization mission by completing related results as needed.

  •     Hold periodic training classes

  •     Ability to work a flexible schedule


     



  •     Valid Driver’s License

  •     Must be able to stand for long periods of time, up to six hours maximum

  •     Must be able to walk moderate distances (i.e. airport parking to rental counter or airport parking to terminal)

  •     Ability to stand, bend, twist, squat, kneel and climb step stools with or without reasonable accommodation


 


 


Company Description

An emerging IT company providing a caravan of mobile and web-based products and services. iToorer, our parent company is a reputed IT development company that was established in the year 2015 with its headquarter based at Porto, Portugal.

iToorer developed a software for smartphones that improves tourist travelling experience and produces value and competitive advantages to hospitality services.


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Job Description


Are you customer focused? Do you enjoy the challenge of providing IT support over-the-phone? If so, we have the perfect opportunity for you.


Responsibilities:



  • Provide software support (install, upgrade, troubleshoot) technical issues on window machines.

  • Ensure service calls from customers are resolved properly and documented in a timely fashion with an emphasis on superior customer satisfaction.

  • Support customers through incoming calls, emails and Instant Messages sent directly to you and in Support Rooms.

  • Install and sometimes train customers on proprietary Car-Part.com services and third party applications.

  • Ensure ongoing projects and special projects are completed on a weekly basis.


Qualifications:



  • Demonstrated experience with IT help desk support or equivalent experience

  • Strong understanding of networking

  • Strong troubleshooting skills on Windows Operating System

  • Excellent verbal and written communication

  • First-rate interpersonal skills

  • Strong customer service skills and experience - patience required with customers not familiar with PCs Ability to prioritize a heavy workload in a dynamic environment

  • Self-Motivated with solid decision making and problem solving skills

  • Excellent organizational skills to keep up with weekly expectations and goals

  • Team player


Company Description

Car-Part.com is a Blue Ribbon Small Business Award Winning IT Company located in Ft. Wright, KY. We are a leading provider of software and web solutions for auto recyclers in areas such as inventory searching, web design and hosting, promotion, inventory management, and email services. Our products provide auto recyclers with a comprehensive product suite, which assists them in making their inventory available to all potential buyers including body shops, insurance adjusters, core buyers, and retail customers. Car-Part.com provides outstanding customer support while helping recyclers make it easy for their customers to find the best part based on condition, location, availability, brand, and price.

Car-Part.com employees enjoy competitive salaries, performance-based bonuses, 401K matching, some workplace flexibility, free parking and a casual dress code in a unique software development atmosphere. For full time employees, health care benefits are also available. If you are interested in being part of a high-energy, innovative company, we invite you to submit your resume and explore the opportunities that we have to offer. Be sure to include your salary requirements when applying for this position.


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  Community Support Network ​is a nonprofit agency that is an innovator in providing effective tools, support, housing, and dignity to individuals with mental health and other life challenges. We are dedicated to creating a compassionate, healthy, and safe society by empowering people at risk to achieve stability and to realize their individual potential.  

Community Support Network is seeking a qualified, experienced individual to help coordinate a new, 8 bed Transitional Age Youth (TAY) Permanent Supportive Housing program in Santa Rosa.

Responsibilities will include: 


  1. Performing outreach in cooperation with other TAY friendly organizations.  

  2. Administering the VI-SPDAT for TAY and ANSA to assess client need and progress.  

  3. Working collaboratively with the county-wide Coordinated Entry program to enter homeless youth into the program.  

  4. Following HUD and Housing First guidelines within this program.  

  5. Facilitating weekly Seeking Safety groups to teach and reinforce positive coping skills related to recovery from trauma and substance abuse issues. CSN is certified to teach Seeking Safety.  

  6. Engaging residents in a variety of activities that will support their growth in the areas of education, employment, mental health, physical health, substance abuse, and nutrition.  

  7. Developing goals with each resident that will include engaging outside support services.  

  8. Developing positive collaborative relationships with a variety of community based organizations that have agreed to support the success of the TAY involved in this program.  

  9. Meeting with the Program Director on a weekly basis to discuss case management issues and program fidelity.  

  10. Work in collaboration with the Resident Monitor to ensure a culture of compassion and accountability is established and maintained in the program.  

  11. Maintaining all of the legal and ethical standards of the mental health profession. 

Full time, hourly position, 40 hours per week. Wage range $21.00 to $23.00 per hour. ​

Benefits package includes medical, dental, vision, chiropractic, retirement plan, life insurance and sick & vacation time.  

Position Requirements:  

● Experience with trauma informed/specific practices, cultural competency related to TAY street culture, ethnic minority groups, and LGBTQ friendly.  

● Must have experience with adolescents or 18-24 year olds  

● Must have physical ability to actively complete all job duties  

● Must pass criminal background check  

● Must have valid driver’s license and reliable transportation 

●  Masters in counseling or social work preferred 

Please submit a cover letter and resume to Jean Clifford, CSN’s Human Resources Coordinator through this posting.   

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