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“All Jobs” Des Plaines, IL
Jobs near Des Plaines, IL “All Jobs” Des Plaines, IL

 American Science & Surplus is looking for an energetic entry level Customer Service person with knowledge of electro mechanical items, (think gizmos, gadgets and all kinds of cool stuff. (See Must have a customer service friendly personality because you will be taking phone orders and speaking with our great customers. Hours are M-F 9-5:30 at our warehouse in Niles. About 20 minutes Northwest of Downtown. 401k, health insurance and employee discounts are available. 

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Job Description

Contract, Contract to Hire, or Full Time W2 employee Level 3 Help Desk/Field Support Technician,

This is NOT a remote worker position, only local candidates will be considered

This position will be based out of our Chicago location, with generous work from home policy and light travel in Greater Chicagoland area ~30%.

Role Purpose

This position is for “Help Desk Level 3 Systems Analyst” who is responsible for day to day IT support operations across multiple services, clients and technologies. Specific duties include supporting and resolving daily client reported incidents, monitoring alerts as well as documenting client “run books” and self-published KB articles and SOP's. Also, this role will provide support for the planning and engineering projects.

In addition to desktop support/incident response, this role with also be responsible for day-to-day change management and Desktop Administration of all Microsoft desktop operating systems/applications and all backup and restore requests. The candidate will possess a strong desire to advance their career and become “Lead” on any of multiple subject matter responsibilities for infrastructure services including Microsoft on prem and cloud-based technologies (AD, Ad Sync, O365, Azure Cloud, System management and lifecycle, virtualization, and other infrastructure applications based strongly on the Microsoft platform). The candidate will also play a key role in defining the architecture for infrastructure strategies including file, print, storage, backup, capacity planning among various other strategies and/or processes.

Job Type: Full-time

Salary: $60,000.00 to $85,000.00 /year DOE


· Required - Strong Desire to Advance Career and IT certifications

· Responsible for total support of day to day incidents and operations and other various services by supplying Level 3 expertise and direction. (Level 1-3 Help Desk)

· Responsible for high level leading/contributing of various technical documentation (i.e. IT Security, Help Desk, Project, Documentation/Onboarding) in providing support/guidance for system maintenance and operational support and client SOP/Best Practices.

· Serve as the technical lead and subject matter expert on small to medium sized projects.

· Assures that system integrity and security are maintained for all business services.

· Create and drive Support Standards across multiple services and technologies.

· Communicate effectively across all IS/IT groups and customers.

· Provide mentoring and training to Jr. System Admins and across Infrastructure groups

· Create, adhere to and advise on the specific infrastructure standards.

· Be available (on call) for off hour problems / issues that might arise which are deemed critical to business integrity.

· Support monthly maintenance window activities as needed.



· Bachelor's Degree in an IT related field, computer science

AND/OR Equivalent IT Work experience including current Technical Certifications (MCSA, MCSE, CISSP, VCP, CCNA, CompTIA etc.)

· 5+ years of broad-based IT experience, or significant leading role in IT systems Support

· High level knowledge of Backup, Restore, Disaster Recovery/Business Continuity and HA strategies for Microsoft Infrastructure

· Experience with troubleshooting and resolving O365 environment

· Experience with Windows Servers and Roles (Active Directory/DNS/DHCP) configuration, upgrade, migration and patching

· Great communication skills, in-person, on the phone, and written

· Superior Documentation and organizational skills

· Self-learner and thinking out of the box




· Strong desire to advance career and IT Certifications (paid training available)

· Previous Help Desk Level 2 support experience highly recommended/preferred

· One or more Microsoft certifications preferred (Windows 10, Azure and O365 recommended)

· Proven Ability to support and maintain multiple O365 environments with MFA.

· Demonstrable experience in the configuration, installation, and maintenance of Microsoft Desktop OS’s, install, troubleshoot, upgrade and/or replace.

· Desktop Imaging processes (MDT or Smart Deploy, Intune/Auto Pilot a +)

· Strong Troubleshooting and Triaging skills



· OS: Mandatory - Windows Desktop Certification any Windows 7 – Windows 10 cert

· Help Desk: Mandatory - Significant experience in IT systems Incident Support (prefer additional experience with servers, OS migrations, upgrades, AD/DHS/DHCP/CA)

· Cloud: Desired - experience with Microsoft O365 and/or Azure.

· Virtualization: Desired - VMware vSphere/ESX, and/or Hyper V, and/or Scale Computing

· Architecture Concepts: Desired - Working understanding of High availability, Imaged Based Backup, Disaster Recovery, Business Continuity

· Proven ability to independently (self-paced) master and leverage emerging technologies.

· Ability to handle multiple tasks simultaneously

· Ability to maintain current certifications (paid training available)

· Critical thinking is a MUST

· Strong ability to work independently and communicate with a team.


· Paid Training and Certifications/Continuing Education

· Health/Vision/Dental

· Generous Work from Home and PTO policies (must live in Greater Chicagoland area)


This is NOT a remote worker position, only local candidates will be considered

This position will be based out of our Chicago location, with generous work from home policy and light travel in Greater Chicagoland area ~30%.

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Job Description

L2/3 Help Desk Engineer, Off-site Phone & Email Support

Schaumburg, IL

***Contract-to-perm opportunity***

Will be working remotely during COVID-19



Who You Are

  • Someone who is comfortable delivering troubleshooting tips over the phone.

  • Comfortable troubleshooting Windows 7/10.

  • Good base knowledge and experience with Office 365, especially the administrator console


  • Troubleshooting Outlook Contact syncing

  • Solving Intune Company Portal issues

  • Handling issues for L1 white glove team

  • Working through OneDrive Sync Issues or OneDrive not even working

  • Cross Platforms 3rd level support


  • 4+ years of experience in an engineer, L2 help desk, or L2 desktop role is preferred.

  • Certs and degrees are strongly preferred.

  • Previous experience providing phone support and remote technology to resolve user issues.

  • Office 365 support experience, specifically the Admin Console

  • Microsoft Intune setup, configuring, and troubleshooting experience

  • Microsoft Authenticator setup and troubleshooting experience

Company Description

WAVSYS is a national solutions company offering contract, permanent and turnkey staffing solutions by leveraging its international network of 20 offices covering USA, Canada, and the UK.

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Job Description


IT Support Help desk Technician

As an IT Support Help desk Technician, you will be providing Tier 1 support to our employees via phone, email, and computer chat. The job consists of asking questions and using knowledge and resources to diagnose and resolve issues. We are looking for a competent IT Support Help desk Technician to provide fast and helpful technical assistance to our employees. We are searching for a bright, enthusiastic, and self-driven professional who is excited to make an impact and grow with the company. The ideal candidate has a strong desire to work with an elite dynamic team with the ability to handle multiple tasks and responsibilities.

Job Description:

·       Monitor and respond to IT support tickets in a timely manner

·       Respond to employee issues via phone, email and computer chat

·       Manage and configure user accounts for various cloud platforms

·       Troubleshoot and resolve network and computer issues

·       Install printers and other peripheral hardware

·       Monitor and manage scheduled backups

·       Repair and upgrade existing computers – hardware and software

·       Assist with training staff on new technology implementations

·       Configure and manage VOIP phone system

·       Work with Managed IT provider on Tier 2 or Tier 3 technical issues

·       Pull and manipulate reports from Salesforce CRM

·       Create workflows in Salesforce to facilitate process automation

·       Assist staff with difficulties


·       Excellent written and verbal communication skills, with outstanding organizational and time management skills

·       Ability to work both independently and in a collaborative team environment

·       Experience with IT Ticket systems

·       Windows Server / Active Directory Administration

·       Salesforce CRM experience a plus

·       Mailchimp

Salary:  $32,000.00 - $35,000.00



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