Position: Case Manager / Eligibility Worker
Salary: Depending on Experience
Reports to: Program Supervisor
The Case Manager determines eligibility of families for subsidized child care services. The Case Manager functions as a family partner and provides supportive resources that will enable parents to achieve self-sufficiency. An effective Case Manager balances communication, problem solving, relationship building and coaching/educating parents and child care providers.
Essential Duties and Responsibilities:
Determine eligibility and need for services in accordance with State Department of Education program requirements
Maintain family files, hard copy and electronic
Request, verify and process information/documentation prior to authorizing child care payment
Provide community resources, information and support about child development/education/parenting issue and may coordinate services with appropriate agencies depending on need of the family
Engage parent in a positive relationship, supporting progress toward family goals
Ability to relate positively and effectively with people of varied academic, cultural and socio-economic background using tact, diplomacy and courtesy with a professional demeanor
Exercise appropriate judgment and discretion in analyzing and problem solving
Outstanding communication skills oral and written
Responsible for complying with all Federal, State, and local laws and regulations, CA Education Code, Title 5 regulations, Funding Terms and Conditions for each grant, and subsequent Management Bulletins issued by the Federal and State governments as it relates to the administration of Child Development programs.
Education and/or Experience:
BA degree in Child Development or social service related field
The 4C Council of Santa Clara County, Inc. is committed to workforce diversity. Qualified applicants will receive consideration without regard to race, disability, color, creed, religion, age, national origin, ancestry, veteran status, gender, sexual orientation or non-job related factors in hiring. We invite all applicants to confidentially self-identify when applying. The 4C Council adheres to the provisions of ADA regarding reasonable accommodation procedures.