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Looking for a multi-talented team player to join our Palo Alto store. Responsibilities will include:

-General store assistance like processing invoices, managing front counter and register, keeping event and delivery calendar, helping customers, etc.

-Wine stewardship including familiarizing yourself with all of our stock, making recommendations for customers, and sourcing new popular wine. Previous experience with wine and high end liquor a plus, but not required. 

Part-time and full-time positions available with flexible scheduling, but morning shifts are preferred. 

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Looking for a multi-talented team player to join our Menlo Park store. Responsibilities will include:

-General store assistance like processing invoices, managing front counter and register, keeping event and delivery calendar, etc. Quickbooks knowledge a plus, but not required.

-Wine stewardship including familiarizing yourself with all of our stock, making recommendations for customers, and sourcing new popular wine. Previous experience with wine and high end liquor a plus, but not required. 

-Possibility of helping with social media posting. Photography skills a plus, but not required. 

 

Part-time and full-time positions available with flexible scheduling, but morning shifts are preferred. 

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The Ferry Plaza Wine Merchant located in the historic San Francisco Ferry Building is currently looking for experienced, customer service-oriented wine professionals to join our wine merchant and bar team. The ideal wine merchant candidate should possess retail wine and/or restaurant wine experience, as well as an outgoing customer-focused attitude, and a passion for wine and food. All wine merchants positions work in the store and are cross-trained to work in the wine bar as well as in the retail shop. Wine bar shifts become available based on seniority and experience.

Qualifications include but are not limited to:

Experience working with wine in fast-paced customer service environment

Passion for wine, excellent wine service and general wine knowledge

Highly motivated and outstanding work ethic

Clear and concise verbal communication skills with excellent writing skills a plus

Experience teaching about wine & service a plus

Must be able to work nights, weekends and Holidays

Proven and demonstrable customer service skills

An intense desire to expand your wine knowledge and improve wine service skills

Be 21 years of age or older

Ability to lift at least 50 lbs

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Job Description


We are seeking a Retail Sales Associate to become an integral part of our team! You will be responsible for selling products, friendly customer service, stocking product.


Responsibilities:



  • Welcome and greet all customers, give excellent customer service

  • Help customers when they need help.

  • Stock all product sold as soon as sold.

  • Keep cooler stocked at all times.

  • Keep store clean and dusted and looking nice at all times.


Qualifications:



  • Previous experience in sales, customer service, or other related fields

  • Ability to thrive in a fast-paced environment

  • Ability to build rapport with customers

  • Excellent written and verbal communication skills

  • Strong negotiation skills



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POSITION DESCRIPTION: The Retail Associate will directly assist customers, process transactions, help merchandise the sales floor, and play a vital role in making our retail experience a positive one. Top-notch customer service skills are a must, as is the ability to learn product knowledge quickly and thrive in a fast-paced environment.

REQUIREMENTS & QUALIFICATIONS:


  • High school diploma or GED equivalent preferred

  • Previous retail, sales and/or hospitality experience a major plus

  • Computer literate; familiarity using POS systems

  • Extremely personable, positive, and approachable

  • Fantastic customer service skills

  • Comfortable standing for long periods of time; can lift up to 50 pounds

  • Able to work various shifts, including weekends and holidays

DUTIES & RESPONSIBILITIES:


  • Welcome and greet customers as they enter the store

  • Offer help and provide direct assistance to customers

  • Provide in-depth product knowledge, including features, benefits, and overall value

  • Answer customer questions and concerns

  • Attend to unique and individual shopping needs of each customer

  • Cross-sell and encourage beneficial product add-ons

  • Upsell when appropriate; promote current sales, promotions, coupon deals, etc.

  • Cash handling and register duties.

  • Process customer returns, and exchanges

  • Maintain and update vendor and product information in the POS system.

  • Handle customer complaints in a calm and professional manner

  • Report anything unusual or any major incidents to management

  • Help organize back stock and perform inventory counts

  • Process newly received shipments

  • Organize and replenish front stock and help merchandise store

  • Maintain a clean and tidy work and retail space

  • Be enthusiastic and informative about all products

  • Help create a positive environment for customers to shop and buy

  • Take direction from and report to assigned supervisor

  • Work as a team to achieve sales goals

Physical Activity: Fingering, Talking, Hearing, Stooping, Crouching, Kneeling, Lifting, Pulling, Pushing, Reaching, Repetitive motion

Physical Requirements: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Visual Acuity Requirements: The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Conditions the worker will be subject to:The worker is subject to both environmental conditions. Activities occur inside and outside.


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