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Summary:

Red Bay Coffee is looking for an Area Lead to grow and drive success in our retail locations in the Bay Area market. This role will be responsible for managing multiple store locations to financial success, operational efficiency, and excellent guest service experience, as well as assisting with opening new stores. The role supports the Retail Leadership team, coaching and managing each Retail Store Manager to hitting their revenue, operational and guest service goals.

About the role:

Reporting to the Director of Operations and Finance, the Retail Area Lead will responsible for managing multiple store locations to financial success, operational efficiency, and excellent guest service experience, as well as assisting with opening new stores. You must have knowledge of P&L management, brand management, and retail operations are key requirements for this position. You will drive our retail stores’ financial success, improve overall efficiency in our retail operations and create excellent guest service experiences, and launch new store locations.

Ultimately, you will ensure our retail store’s success. This position will be based in Oakland, CA and report directly to our Director of Operations & Finance. This role is a full-time exempt position.

What you will do:


  • Build, coach and inspire our retail teams to high performance by capitalizing on their strengths and refining their areas of improvement

  • Create and advance a strong team of Store Managers, Shift Leads, Lead Baristas, and Baristas whose work exemplifies quality, sustainability, and humanity

  • Stay grounded in the nitty-gritty of store operations to inform high-level thinking by occasionally working floor shifts

  • Craft every retail location to exemplify our core values of service, community, and excellence as a means to constantly be improving our guest experiences

  • Grow a portfolio of successful cafes: develop market level strategies to achieve each store's financial, operational and guest-service goals, while addressing each store's unique strengths and challenges.

  • Advise on the design of new retail locations and launch new locations

  • Partner with our Production, Quality Control, Training, Store Development, Design, and Marketing departments to ensure the excellence of everything we provide in our guest experiences

  • Be consistently focused on store financial growth, retail leadership growth, and guest experience

  • Set a good example for our retail leadership teams and take point on leading retail leadership meetings to meet retail goals


What you will bring:


  • Mission-driven people leadership, supporting and challenging your people to be and do their absolute best. You see managing others to step up and be accountable as a necessary part of effective leadership.

  • Guest service focus, making sure every unique feature of Red Bay Coffee and how we connect with the communities we serve is at it’s best

  • Loves challenging and ambitious goals and data-driven problem-solving.

  • Always proactive in improving you and your team’s results and impact through looking critically at what’s in front of you and trying new things, and looking historically to avoid making the same mistakes again.

  • Able to balance both the big picture and the nitty-gritty in shaping and leading the strategy for Retail while also driving excellent day-to-day operations at the smallest level of detail

  • Articulate and effective in your written and verbal communications to people at all levels of the company - you get to the point but do it with confidence, humanity, and grace

  • Flexible and creative in problem-solving - you roll with the punches and have fun doing it

  • Organized, focused and tends towards goal setting, retrospectives and is able to learn from their mistakes


What you will need:


  • 10+ years in retail management, with specific experience managing other retail leaders

  • 5+ years strong financial acumen - managing the financial success of multiple retail locations

  • Prior new store opening experience would be ideal

  • Prior experience in coffee or food & beverage

  • Strong verbal and written communication

  • Strong organizational, interpersonal and problem-solving skills.

  • Flexibility and adaptability are a must! you will need to be comfortable with ambiguity and frequent change as we scale and grow

  • A love and respect of delicious coffee, food, and amazing guest experiences

  • Ability to travel as needed

Benefits we currently offer:


  • Flexible Vacation Policy

  • Medical, Dental, and Vision Plans (after 60 days)

  • CalSavers Retirement savings plan option

  • Commuter & FSA Benefits

  • Professional development opportunities

  • Access to Coffee Education & Training program

  • Drinks at our locations & a weekly complimentary bag of beans

  • Discounts on Red Bay Coffee food, merchandise, etc.

  • Free access to Red Bay Coffee curated events

  • Be a part of a beautiful diverse, inclusive, and community-driven culture

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PRIMARY JOB RESPONISBILITIES:


  • Supports manager and store staff with daily operational tasks such as ensuring the store is organized, maintained and efficiently replenished.

  • Monitors and reports weekly shipments and ensures that all shipments are received with appropriate rotating and dating system in place.

  • Provide leadership across the board by facilitating efficient store operations on duty.

  • Responsible for opening and closing the store in accordance with company standards.

  • Ensures that all aspects of store visuals and product placement on shelves are maintained, leads in-store cleanliness and supports the training of these standards and special promotions.

  • Providing a positive customer service experience for all customers, listen to their needs and concerns regarding various store products in a helpful and cheerful manner. Guests are our first priority.

  • Meet store standards which include providing quality beverages and soft-serve ice cream for customers.

  • Responsible for operating the cash register and executing cash handling standards according to store policies and procedures and daily reconciliation.

  • To show up for work on time and prepared to fully participate in the day’s activities.

  • To be enthusiastic and confident in the quality of our products.

  • Ensures proper storage and organization of all stock is maintained at all times including any offsite storage units and reports any issues to Manager.

  • To be in full compliance with the company policies and State and Federal regulations.

  • Ability to get along well with others and lead a group.

  • Flexible availability

JOB REQUIREMENTS: 


  • Ability to regularly talk and/or hear.

  • Frequently required to sit, stand, walk, use hands/ fingers to handle, or feel and reach with hands and arms.

  • Ability to read and analyze written information on a computer terminal.

  • Vision abilities such as close vision, peripheral vision, depth perception, and the ability to adjust focus.

  • Occasionally stoop, kneel, or crouch, lift, carry, push, pull or otherwise move objects of at least 30 pounds.

  • While performing the duties of this job, the Team Leader is occasionally exposed to moving mechanical parts and kitchen implements.

  • The noise level in the work environment is moderate to noisy.

  • Not allowed to wear or listen to music on headphones while at work, as this will distract from the job requirements.

  • Not allowed to use a cell phone for personal texting or calling while at work, as this can distract from the job requirements.

  • Ability to use good judgment when dealing with customers issues, prioritize and handle multiple tasks and work with a sense of urgency. 

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Help wanted for retail liquor store, part time/full time, evenings, weekends/holidays a must. Experience and craft beer knowledge preferred. Must be 21 or over to apply.

Please apply in person. 13583 E. Whittier Blvd., Whittier, CA 90605. Contact Person: Mario or

Email resume

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POSITION SUMMARY STATEMENT:

The Store Key Holder supports the Store Manager and Assistant Manager in the overseeing of sales, human resources, inventory control, merchandising, and providing outstanding client service. The Key Holder also supports the Store Manager and Assistant manager in recruiting, staffing and developing all employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Business Development:

• Consistently demonstrates Relationship Selling Skills to achieve and exceed planned daily, weekly and monthly sales goals set by Store Management

• Demonstrates the Relationship Selling Skills from the 5 Star Service program to further develop client relationships

• Actively develops new clients and maintains existing clients

• Maintains client book to standard and generates sales utilizing the client book through appointments and daily correspondence with clients

• Demonstrates strong product knowledge; keeps updated on new products, marketplace and fashion trends

• Promotes and supports the St. John customer loyalty programs

• Coach and develop staff to exceed individual and store goals

• Communicate and successfully promote programs, marketing tools and events aimed at increasing business

• Follows through and accomplishes multiple projects / priorities in a timely manner

Leadership Effectiveness:

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team

• Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)

• Communicates effectively and develops and maintains professional relationships

• Effectively teaches, demonstrates and implements training programs to ensure staff is trained in product knowledge, clienteling and relationship selling skills

• Create and maintain positive employee relations by leading and developing a professional store team

• Assists Store Manager by providing information to ensure on-going, specific and immediate coaching and feedback delivery of all performance documentation in a timely manner; Monthly Touch Base, store meetings, Performance Review, Employee Notices and Performance Improvement Plan

• Coaches, develops, and motivates the sales team on a daily, weekly and monthly basis to meet sales goals

• Effectively teaches, demonstrates and ensures all store staff complies with all Company initiatives

• Resolve client issues and requests in a efficient and quick manner

• Demonstrates high level of quality in work, attendance and appearance

• Solves problems/issues methodically and with a sense of urgency

• Takes appropriate partnerships with Store Manager, Human Resources and other corporate partners

Operations:

• Assist in preparation, coordination and ensuring complete and accurate physical inventory per Company guidelines

• Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives

• Ensure accuracy of Company in store promotions and merchandise markdowns

• Maintains efficient and accurate back room operations to include stockroom organization and shipping/receiving

• Ensures accuracy of all POS procedures and conducts training of POS System to staff

• Has a strong knowledge of the alteration process and fitting a client for alterations

• Opens and closes the store performing all tasks to Company standard

• Supports in the preparation and facilitation of required Store Meetings

• Maintains standards of cleanliness and organization

• Maintain store and staff safety

• Monitors and maintains compliance to all Company Policies & Procedures

• Adhere to Timekeeping procedures

ADDITIONAL RESPONSIBILITIES:

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management

• Demonstrates high level of quality work, attendance and appearance

• Adheres to all Company Policies & Procedures and Safety Regulations

• Adheres to local, state and federal laws

• Additional responsibilities assigned by supervisor related to your position/department

• Less than 20% travel may be required as necessary

• Ability to be flexible and willing to work extended hours when necessary

• Model the “St. John Way”

MINIMUM QUALIFICATIONS:

COMPETENCIES:

• Leadership

• Motivator

• Results Orientated

• Communication

• Client Focus

• Teamwork

• Optimistic

• Honest and Integrity

• Professionalism

• Adaptability

• Embraces Change

• Solutions orientated

• Thoroughness

• Organization

Education/Experience:

• 2 - 5 years retail sales experience

• Luxury experience preferred

• Exemplary selling and clienteling skills

• Good computer skills: Word, Excel, Microsoft Outlook and POS systems

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Tasks involved in this position: on any given day, you will be assisting customers, stocking products, checking in vendor orders, keeping store organized and doing all of the other things necessary to keep a store running smoothly

You: have an artistic/crafty soul, enjoy working with the public, can work at least 3 full days (9:45-6) per week one of which would be a weekend day, are comfortable in the Haight.

Employment would start ASAP

 

 

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# Stock Associate (part-time)

POSITION SUMMARY STATEMENT

The Stock Associate is responsible for contributing to inventory control, loss prevention awareness, preparing and executing physical inventories, efficient and accurate operations of shipping and receiving merchandise, organization of the stockroom as well as supporting management team as a representative of St. John.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Demonstrates high degree of professionalism in communication, attitude and teamwork with clients, peers, and management team

• Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)

• Receives and prepares new merchandise and inter-store transfers for the selling floor

• Notes discrepancies on shipping invoice and informs management

• Understands and performs store system functions pertaining to receiving and transferring merchandise

• Maintains neat organized stockroom, storage area and shipping/receiving area; Organizes stock by groups, size and color

• Maintains efficient and accurate stockroom and paperwork operations

• Complies with all loss prevention and inventory control procedures

• Assists in the preparation and execution of stores physical inventories and actively participates in resolving inventory discrepancies

• Understands and actively follows proper paperwork process and procedures in preventing loss of company assets

• Assists in merchandising and maintaining the appearance of the store according to St. John standards

• Maintains all lighting in the store

• Support in processing mark-downs, promotion marketing and damaged merchandise

• Maintain store, lunchroom, stockroom and bathroom to Company standards

• Assists in maintaining and ordering supplies used with in the store

• Has general product knowledge and keeps up to date on new products

• Demonstrates high level of quality in work, attendance and appearance

• Actively participates in Monthly Touch Bases and follow-ups

• Attend all required Store Meetings

• Maintains standards of cleanliness and organization

• Adhere to Timekeeping procedures

ADDITIONAL RESPONSIBILITIES:

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management

• Demonstrates high level of quality work, attendance and appearance

• Adheres to all Company Policies & Procedures and Safety Regulations

• Adheres to local, state and federal laws

• Additional responsibilities assigned by supervisor related to your position/department

• Less than 20% travel may be required as necessary

• Ability to be flexible and willing to work extended hours when necessary

• Model the “St. John Way”

 

 

MINIMUM QUALIFICATIONS:

COMPETENCIES:

• Client Focus

• Communication

• Results Orientated

• Organization

• Thoroughness

• Solutions Orientated

• Teamwork

• Adaptability

• Honest and Integrity

• Optimistic

• Professionalism

• Embraces Change

 

Education/Experience:

• 2 -3 years shipping and receiving experience in a luxury brand retail store

• Ability to work varied hours: nights, days and weekends to support the business needs

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Sales Associate/Operations Assistant - Industry of All Nations (Nolita / Bowery)

Come work with a company who values environmental and social sustainability. Opportunities to advance and learn alongside like-minded individuals

About Industry of All Nations

IOAN takes manufacturing back to the regions where products and materials originate, bringing unique local businesses to an international market. We introduce basic everyday goods that are developed horizontally in collaboration with local communities around the world, creating new designs through traditional and innovative industrial processes. Our processes combine environmental and social awareness while promoting fair trade and open borders for all nations.

It's not what we do but how we do it.

What We Are Looking For

We are looking for enthusiastic team members to help at our NYC store. Our in-store team members act as the voice for hundreds of people who work on our sustainable productions worldwide. Responsibilities include basic retail duties, understanding all of our productions/processes and educating customers in an insightful way. Once you are trained, you will need to use the POS system accurately to process sales and open/close out the day.

We are looking for individuals who care about international social and environmental issues and bring that passion to the store. They will maintain an organized space for customers and be open and friendly with everybody who walks through the door.

Qualifications

• Positive Attitude and enthusiasm

• Excellent verbal communication skills

• Connection to Industry of All Nation's philosophy and products

• Readiness to creatively solve problems if they arise

• Dedication to maintaining store appearance, cleanliness, and organization

• Availability between 12-20 hours/week (flexible)

Want to join the team?

If you meet these qualifications and are ready to be part of the Industry of All Nations team, please reply to this ad with your resume and a cover letter that speaks directly to the position. Please write "NYC" in the subject line and write a short paragraph telling us why you think you would be a good fit. Additional questions about the position are welcome. Full time position available to qualified applicants

For more info on Industry of All Nations, please visit our website at www.industryofallnations.com

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# Stock Associate (part-time)

POSITION SUMMARY STATEMENT

The Stock Associate is responsible for contributing to inventory control, loss prevention awareness, preparing and executing physical inventories, efficient and accurate operations of shipping and receiving merchandise, organization of the stockroom as well as supporting management team as a representative of St. John.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Demonstrates high degree of professionalism in communication, attitude and teamwork with clients, peers, and management team

• Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)

• Receives and prepares new merchandise and inter-store transfers for the selling floor

• Notes discrepancies on shipping invoice and informs management

• Understands and performs store system functions pertaining to receiving and transferring merchandise

• Maintains neat organized stockroom, storage area and shipping/receiving area; Organizes stock by groups, size and color

• Maintains efficient and accurate stockroom and paperwork operations

• Complies with all loss prevention and inventory control procedures

• Assists in the preparation and execution of stores physical inventories and actively participates in resolving inventory discrepancies

• Understands and actively follows proper paperwork process and procedures in preventing loss of company assets

• Assists in merchandising and maintaining the appearance of the store according to St. John standards

• Maintains all lighting in the store

• Support in processing mark-downs, promotion marketing and damaged merchandise

• Maintain store, lunchroom, stockroom and bathroom to Company standards

• Assists in maintaining and ordering supplies used with in the store

• Has general product knowledge and keeps up to date on new products

• Demonstrates high level of quality in work, attendance and appearance

• Actively participates in Monthly Touch Bases and follow-ups

• Attend all required Store Meetings

• Maintains standards of cleanliness and organization

• Adhere to Timekeeping procedures

ADDITIONAL RESPONSIBILITIES:

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management

• Demonstrates high level of quality work, attendance and appearance

• Adheres to all Company Policies & Procedures and Safety Regulations

• Adheres to local, state and federal laws

• Additional responsibilities assigned by supervisor related to your position/department

• Less than 20% travel may be required as necessary

• Ability to be flexible and willing to work extended hours when necessary

• Model the “St. John Way”

 

 

MINIMUM QUALIFICATIONS:

COMPETENCIES:

• Client Focus

• Communication

• Results Orientated

• Organization

• Thoroughness

• Solutions Orientated

• Teamwork

• Adaptability

• Honest and Integrity

• Optimistic

• Professionalism

• Embraces Change

 

Education/Experience:

• 2 -3 years shipping and receiving experience in a luxury brand retail store

• Ability to work varied hours: nights, days and weekends to support the business needs

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