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Citizen Hound is a leader in the dog care industry having won SF’s #1 Dog Walking company in three separate publications last year alone, along with 13 other awards in 9 years. We work in an energetic atmosphere that embraces diversity, teamwork, and self development all while providing detail oriented, elite level service to our clients, two and four legged alike!

At Citizen Hound, employees have numerous growth and development opportunities through uniquely crafted training. Apply today and grow your daily happiness as well as your professional skills!

General Summary

Your primary mission in this position would be to empower our current staff to perform to the best of their abilities and reach their maximum potential. Essentially you'd be a coach to them. Good coaches change the game, but great coaches change a life. We believe in our company being a place where people can improve their life, both personally and professionally, even though we're just a dog walking company.

You would lead our team of 9 walkers and engage with our 150+ clients while working directly with the owner and business manager to ensure the company runs smoothly. You’d be a part of our management triad. Our manager's mission statement reads, "You grow a company by growing people, and our complementary management triad is focused doggedly on growth, first in ourselves, then in others, as we dig up happiness everywhere we go." It is our primary focus to find someone with the skills for this position who believes in that line.

DUTIES and ESSENTIAL JOB FUNCTIONS:

• Walk with each member of the staff in consistent rotations.


• Your number one goal is to empower leaders so the staff is self sufficient. Keep them happy. Keep them learning. Hold them to our standards. Continue progression in all of them and the company. The proof of a good leader is in how many leaders they can create.


• A core responsibility of this position which does take roughly 10% of the focus is covering other teammates’ planned vacations and unplanned sick days by walking their packs when they’re out.


• Superior customer service through fun and consistent interactions.


• Keep momentum in a culture that fosters Citizen Hounds’s mission statement and values.


• Effective planning, communication, and execution of company objectives.


• Maximization of performance and productivity through a commitment to self management and proactive planning.


• Total development of team members through proactive recruitment, selection and education of employees using company training material frequently.


• Identify and develop new growth opportunities for team members.


• Consistent and effective communication of priority in the field.


• Monitor and manage pack placement of company dogs to ensure pack and team viability.


• Use and improve upon current management tools and systems to ensure superior management

KNOWLEDGE and SKILLS:

• Demonstrated growth-oriented leadership including the ability to model and serve as a believer in Citizen Hounds mission and values.


• Demonstrated record of achieving performance goals and objectives.


• Demonstrated ability to manage multiple tasks in a fast-paced environment while demonstrating flexibility and adaptability.


• Demonstrated strong interpersonal and leadership skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, and the ability to apply good judgment in ambiguous situations.


• Demonstrated ability to effectively work in collaboration with team to achieve objectives in a participative management style.

WORK EXPERIENCE/EDUCATION, JOB REQUIREMENTS:

• 1+ years management or asst management experience with progressively more responsibility managing multi-person teams.


• High School Graduate or GED, Bachelors preferred.


• 1+ years owning or handling dogs.


• Must live in San Francisco, no Bay Bridge commuters.


• Must own a SUV/van/wagon/truck with bed-cover. No exception, unless you buy one.


• Must be able to pet sit in your home.

COMPETENCIES:

• Drives results by identifying opportunities to improve performance.


• Works efficiently by proactively planning and organizing work to achieve goals and objectives.


• Focuses on customers by anticipating customer need, overcoming obstacles, communicating clearly and effectively, and continually striving to improve customer satisfaction.


• Applies effective analytical skills by integrating complex information, while balancing tactical and strategic initiatives.


• Provides effective leadership by maintaining an environment that promotes teamwork and maximizes individual potential.


• Communicates effectively by providing clear and timely communication and demonstrating effective listening skills.


• Demonstrates adaptability by adjusting to changing company focuses.


• Has a desire for and practice of self development.

INCOME: Starting at $35k base salary with continual room for growth. Dog sitting opportunities easily add over $1k per month. With this addition your annual income will be well above your base salary.