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Citizen Hound is a leader in the dog care industry having won SF’s #1 Dog Walking company in three separate publications last year alone, along with 13 other awards in 9 years. We work in an energetic atmosphere that embraces diversity, teamwork, and self development all while providing detail oriented, elite level service to our clients, two and four legged alike!

At Citizen Hound, employees have numerous growth and development opportunities through uniquely crafted training. Apply today and grow your daily happiness as well as your professional skills!

 

General Summary

Your primary mission in this position would be to empower our current staff to perform to the best of their abilities and reach their maximum potential. Essentially you'd be a coach to them. Good coaches change the game, but great coaches change a life. We believe in our company being a place where people can improve their life, both personally and professionally, even though we're just a dog walking company.

You would lead our team of 9 walkers and engage with our 150+ clients while working directly with the owner and business manager to ensure the company runs smoothly. You’d be a part of our management triad. Our manager's mission statement reads, "You grow a company by growing people, and our complementary management triad is focused doggedly on growth, first in ourselves, then in others, as we dig up happiness everywhere we go." It is our primary focus to find someone with the skills for this position who believes in that line.

 

DUTIES and ESSENTIAL JOB FUNCTIONS:


  • Walk with each member of the staff in consistent rotations.

  • Your number one goal is to empower leaders so the staff is self sufficient. Keep them happy. Keep them learning. Hold them to our standards. Continue progression in all of them and the company. The proof of a good leader is in how many leaders they can create.

  • A core responsibility of this position which does take roughly 10% of the focus is covering other teammates’ planned vacations and unplanned sick days by walking their packs when they’re out.

  • Superior customer service through fun and consistent interactions.

  • Keep momentum in a culture that fosters Citizen Hounds’s mission statement and values.

  • Effective planning, communication, and execution of company objectives.

  • Maximization of performance and productivity through a commitment to self management and proactive planning.

  • Total development of team members through proactive recruitment, selection and education of employees using company training material frequently.

  • Identify and develop new growth opportunities for team members.

  • Consistent and effective communication of priority in the field.

  • Monitor and manage pack placement of company dogs to ensure pack and team viability.

  • Use and improve upon current management tools and systems to ensure superior management

KNOWLEDGE and SKILLS:


  • Demonstrated growth-oriented leadership including the ability to model and serve as a believer in Citizen Hounds mission and values.

  • Demonstrated record of achieving performance goals and objectives.

  • Demonstrated ability to manage multiple tasks in a fast-paced environment while demonstrating flexibility and adaptability.

  • Demonstrated strong interpersonal and leadership skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, and the ability to apply good judgment in ambiguous situations.

  • Demonstrated ability to effectively work in collaboration with team to achieve objectives in a participative management style.

WORK EXPERIENCE/EDUCATION, JOB REQUIREMENTS:


  • 1+ years management or asst management experience with progressively more responsibility managing multi-person teams.

  • High School Graduate or GED, Bachelors preferred.

  • 1+ years owning or handling dogs.

  • Must live in San Francisco, no Bay Bridge commuters.

  • Must own a SUV/van/wagon/truck with bed-cover. No exception, unless you buy one.

  • Must be able to pet sit in your home.

COMPETENCIES:


  • Drives results by identifying opportunities to improve performance.

  • Works efficiently by proactively planning and organizing work to achieve goals and objectives.

  • Focuses on customers by anticipating customer need, overcoming obstacles, communicating clearly and effectively, and continually striving to improve customer satisfaction.

  • Applies effective analytical skills by integrating complex information, while balancing tactical and strategic initiatives.

  • Provides effective leadership by maintaining an environment that promotes teamwork and maximizes individual potential.

  • Communicates effectively by providing clear and timely communication and demonstrating effective listening skills.

  • Demonstrates adaptability by adjusting to changing company focuses.

  • Has a desire for and practice of self development.

INCOME: Starting at $35k base salary with continual room for growth. Dog sitting opportunities easily add over $1k per month. With this addition your annual income will be well above your base salary.


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 If you want to work for an award-winning company that has an incredible team of dog loving individuals apply today! Our Family Pet Sitting is the recipient of the 2020 Daily Herald Readers' Choice award. We have won top 7 Best Dog Daycares in Naperville two years in a row. Nextdoor voted us Best Grooming and most recently the 2020 Best of Wheaton award!We pride ourselves on the love & compassionate care we provide each fur friend that is entrusted to our care. You will have the opportunity to enrich the lives of dogs waiting for their FURever home as we provide foster care for multiple rescues.What do we expect from our employees?You need to be a TRUE DOG LOVER - the good, the bad and the ugly. Therefore, you need to be on your feet for long periods of time and be patient and kind to the animals.


  • Incredible work ethic: Be reliable, on time, hardworking & enthusiastic

  • POSITIVE attitude

  • Be okay with outside elements. Hot, Cold, Snow & Rain - we play outside!

  • Supervise dogs in pack play & keep them safe

  • Provide belly rubs, lots of petting, playing fetch, running & loving our friends

  • Taking LOTS of pictures of pups

  • Clean waste from yards

  • Clean rooms to ensure the highest level of comfort and cleanliness for each pup

  • Wash dishes

  • Wash, Dry, Fold & put away laundry (blankets, towels, toys etc.)

  • Exceptional customer service skills to interact with our clients

  • Drama free - Non-Toxic work environment (zero tolerance)

We are in need of TWO part time care givers that can work from 1 - 9 pm 3 - 4 days per week to include weekends and holidays.Lots of room for growth and opportunities to get into grooming, training, rescue work etc. if you have interest in those careers. 


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If you love dogs, we have THE job for you!

General Responsibilities

○ Responsible for Dog Care in a manner that supports and guides the organization’s mission as defined by the Board of Directors.  

Facilities & Safety 

○ Ensure cleanliness of all rescue spaces, particularly kennels and dog-related areas, this includes deep cleaning kennels

○ Human Safety (Volunteers, Staff, Adopters, etc.): follow safety protocols throughout our spaces  

Dog Operations 

○ Ensure the safety, health, and well-being of dogs under our care 

○ Feed and care for the dogs on a daily basis

○ Document behavior and conduct behavioral assessment of dogs 

○ Track incident reports, ensure they’re written and that reporting forms are available for all volunteers, adopters, and staff onsite 

○ Match dogs and assignment into kennel areas  

○  Keep track of dogs and where they’re allocated 

○ Grade dogs for our volunteers and keep it up-to-date 

○ Ensure dogs receive medical attention, when needed 

○ Responsible for intake of animals - ensuring space and medical supplies are prepared for intakes

Supporting Family Dog Rescue departments 

○ Support & collaborate with teams within Family Dog Rescue (Adoptions, Volunteer, & Corporate Engagement)


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About us

Family Dog Rescue is a grass roots 501(c)3 nonprofit dog rescue/shelter in San Francisco. In 2019, we saved over 1,000 dogs and found them loving homes. We are proud and honored to have saved over 7,000 dogs since our founding in 2010. 

Summary

Are you a born match maker?

We are looking for Adoptions Specialists: If you love dogs and love people this is literally the best job for you. You will be client facing as you match our dogs to potential adopters.  

To excel at this position you will need to be outgoing. We show up to 3 dogs per appointment. You’ll spend your day at the shelter. Most shifts run for 6 or 8 hours.  

There is an administrative component to this as you will process the adoption paperwork during and after a successful adoption. In addition to that we respond to emails and schedule appointments. 

This position provides a high level of customer service. You must enjoy working with animals, people, and enthusiastically promote the mission at Family Dog Rescue. 

You will need to possess excellent verbal and written communication skills. You will need to be quick-thinking and fast-acting. Our weekends days are our busiest and can get hectic. 

One weekend day is required: either Saturday or Sunday.


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Job Description

Exciting opportunity for a self-motivated, driven, and ambitious career-minded individual! Come join a winning team with tons of growth potential! We will be the best employer you will have ever worked for.

We are a fast-growing, high-end Pet Resort looking for a Superstar or someone willing to learn!!

Must like people and posses good computer skills. Training and certification provided.

If you are honest, hard-working, and want to join a great company please apply today!

Company Description

Holiday House Pet Resort & Training Center has been a trusted name in pet care for over 6 decades in the Doylestown area. The Spa on State is our convenient grooming salon located in the heart of Doylestown.


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Job Description

 Experienced Pet Groomer desired for full time position with busy grooming salon.  Must be available to work every other Saturday.  Seeking someone with the desire and ability to work in an environment where the well-being and care of the pets presented are of highest priority.  Must have experience working as a pet groomer in a professional setting.  Duties will also include answering the phone, scheduling appointments, greeting clients as well as maintaining a safe, clean work environment.

Company Description

Veterinary hospital with Grooming Salon


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Job Description


Kennel Attendant


The Kennel Attendant will be responsible for overseeing and managing kennel staff and providing leadership and organization for the kennel operations while also providing “hands on” support. He or she will be responsible for ensuring the safety and care of the dogs and cats at the kennel and working to improve operations.


In addition to managing the day-to-day operations of the Pet Resort, other duties include but are not limited to the following:



  • Supervise staff including scheduling, coaching, and performance management

  • Maintain a healthy, clean, and safe environment for all animals

  • Provide training for staff and support their development

  • Control expenses by monitoring supply usage and managing staffing schedules

  • Check dogs in/out for daycare, boarding, and grooming

  • Manage product inventory including reorder levels and processing orders

  • Process financial transactions including invoices and receiving payments

  • Provide friendly and courteous customer service at all times

  • Acknowledge and address customer concerns in a professional, timely manner

  • Facilitate and model good communication skills with customers and staff (phone, email, social media.


This position supports the company through the Pet Boarding functions, assuring that every guest has a quality experience and receives quality care, time and attention during his/her stay at the Kennel. Attendants ensure that food, water, medications and treats are given regularly. In addition, all guests' areas are cleaned and sanitized. Attendants also ensure that animal guests have appropriate activities, exercise and potty breaks.
All should be enthusiastic, able to multi-task and ensure customers - both internal and external - are delighted with their ABK experience. A keen instinct for animal safety, proper procedure and loving commitment for the pets is also required. It is essential all are able to regularly stand for extended periods, able to walk dogs of all sizes on a leash, occasionally lift at least 40 pounds, bend, stretch and work in and around pet hair and dander. Prior experience in a veterinarian's office or hands-on work environment pet care is a PLUS!


 


Company Description

Thank you for seeking information about a career opportunity with American Boarding Kennel ABK. We employ individuals who share the same love for pets and their owners as we do. We are proud to offer positions with full or part time hours, competitive wages, and potential for cross training.
ABK requires the care of pets 365 days a year (yes, this means Saturdays, Sundays, and every holiday). We are busiest during all holidays, when the pets' owners are traveling. If you are not able to work during these times, DO NOT APPLY for a position with us.


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Job Description


Customer Service Representative/Receptionist/Veterinary Assistant Position is open for a part time , possibly full time person with a welcoming , cheerful personality .


Duties include: answering phones, making appointments on the computer, scheduling, file preparation, lifting up to 50 pounds,greeting the clients and weighing and taking temperatures of the pets whilst maintaining a clean and friendly working environment.


Sample schedule would be 10 to 5:30 PM, Saturdays 9 AM to 1 PM or another shift could be from 2 to 6 PM. We are willing to train the right candidate.


Interviews are at the job site 3217 Danville Blvd, Alamo, CA , Please no phone calls or emails ! Please arrive with resume in hand . Job training for the correct candidate is available.


Pay is competitive with the industry and we have been in the field for over 30 years!


Veterinary students are encouraged to apply as this is a great venue for life in the "real world."


 


 


 


 



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Job Description


 


Dog School Enrichment Counselor (Level 1)


Job Description


General Summary of Job
The Pet Care Enrichment Counselor is responsible for the supervision, control, management and activities of Dog School dogs participating in enrichment activities and ensuring the safety of the dogs. The counselor will ensure the appropriate and safe use of all enrichment equipment and obstacles. Additionally, the counselor is responsible for the maintenance and cleaning of the playrooms, enrichment rooms, dog room, outside area and equipment as well as other areas of the facility as assigned. The Dog School Enrichment Counselor works under the supervision of and reports to the Dog School Manager.


Primary Duties




  1. Dog Enrichment & Management



    1. Prepare enrichment supplies, equipment and rooms for daily activities as planned by Dog School Manager or Coordinator.


    2. Execute scheduled enrichment activities as assigned.


    3. Document enrichment session progress and results for each dog for preparation of report cards.


    4. Clean enrichment equipment and rooms.


    5. Provide potty breaks and exercise for dogs as assigned. Potty area visits should be a minimum of 5 minutes per dog per session (3 potty area visits per day). Document report card of each potty break.


    6. Provide care (brushing, medications, etc) or potty breaks to dogs as assigned (puppies, groom dogs, etc).


    7. Maintain each pet’s crate/area to ensure that the dog has water and the room is clean and dry.


    8. Perform exercise/enrichment sessions and give treats as assigned. Be sure to sign off on the exercise & treat schedules and each dog’s report that tasks have been completed.


    9. Ensure that potty area and room areas are clean at end of assignment.


    10. Plan how dogs will be put in enclosures for meals in accordance to procedure. Consult Dog School Manager if you have concerns on being able to put all dogs away properly.


    11. Review information on whiteboard(s) in dog room and in playroom before start of shift and comply with instructions. Review dog profile of any dog you do not know prior to starting shift.


    12. Complete dog incident reports timely when required. If you are not sure whether a report is required check with Dog School Manager.


    13. Complete maintenance or repair reports as needed. Immediately report any out of stock items to Dog School Manager.





  2. Dog Interaction (with Dog School Manager or Level 2 Enrichment Coordinator)



    1. Interact with dogs in playgroups using appropriate toys and tools to ensure safe levels of play and minimizing stress levels of all dogs in playgroup. Maintain visual observation of dogs at all times and spread attention and play among all dogs in playgroup.


    2. Control level of play by following dog management and control procedures and instructions provided by Dog School Manager.


    3. Use proper dog handling techniques including use of kennel leads to transfer dogs.


    4. Use proper dog introduction procedures.


    5. Use appropriate praise and dog redirection methods.


    6. Ensure you know all dogs in playgroup and can properly identify them. If not, request assistance from Dog School Manager. Use paper id collars to identify dogs that are similar in appearance.


    7. Watch all new dogs carefully and immediately consult with Dog School Manager if you have concerns. For all dogs in playgroup; report any unusual behavior, or eliminations and injuries to the Dog School Manager immediately.


    8. Review special needs list and manage dogs as instructed. Complete the maintenance report for all dogs.


    9. Ensure staff that relieve you for break or shift change know all dogs in group, the special needs dog status and any unusual behaviors or concerns you have been managing during your shift. If the next shift staff is not available, update the Dog School Manager before leaving.





  3. Floater and Cleaning Duties



    1. Complete floater duties as needed and assigned by Dog School Manager. Turn in completed checklist at end of shift. Advise management of any incomplete duties that will need attention from the next staff.


    2. Complete cleaning duties as assigned and indicate proper completion by signing the Cleaning Checklist.


    3. Maintenance potty areas in accordance to procedures.


    4. Report supplies needed to Dog School Manager prior to running completely out of item.


    5. In the event of a dog incident or emergency, notify Dog School Manager immediately. If there is no Manager on duty, contact management at home immediately. If you do not reach them, contact a Pet Care Coordinator. If no one is reached follow emergency procedures.


    6. Enforce Company policies regarding approved drop-off and pick-up times.


    7. Contact management to approve an unexpected client drop-off. Do not allow unknown persons into property after hours. Staff visitors are not allowed in premises during or after hours without prior approval from management.


    8. In the event you note unknown persons on the grounds that are disturbing you and/or dogs or damaging property, call the police. If immediate danger is a concern call 911, if not use the police non-emergency number. Complete an incident report for management.





  4. Miscellaneous



    1. Take pictures of dogs and put on social media as instructed by Dog School Manager or Level 2 Enrichment Coordinator.


    2. Assist with Check In & Out or product purchases as needed.






Job & Equipment Requirements:



  • Writing


  • Reading


  • Proofreading


  • Lifting over 25 lbs


  • Carrying over 25 lbs


  • Bending


  • Manual Dexterity


  • Standing


  • Walking


  • Personal Computer (ability to use)


  • iPad (ability to use)


  • Calculator (ability to use)


  • Telephone (ability to use)


  • Vacuum Cleaner, Mop & Broom (ability to use)


  • 2 way radio (ability to use)


  • Typing


  • Data Input



Minimum Experience, Skills, Certification or Academic Background Required:



  1. High school graduate or GED


  2. Good oral communication skills


  3. Previous work experience demonstrating dependability


  4. Previous work experience providing animal care


  5. Proven ability to have dogs respond to training cues and basic understanding of positive dog training reinforcement methods


  6. Self-motivated, independent worker


  7. Proven ability to follow instructions and learn new things


  8. Ability to work in a team environment


  9. Demonstrated flexibility and proven coping skills




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Job Description


 


JOB TITLE: Customer Service Specialist


EMPLOYER: Best Pet Rx


DEPARTMENT: Customer Service


 


SUMMARY: Provides customers with courteous customer service in person or over the phone; strives to retain present customers and develop new business by extending professional and efficient service and suggesting additional services and products to serve customers’ needs.


 


DUTIES AND RESPONSIBILITIES:


· Talks with customers by phone or in person to close orders, schedule deliveries, and resolve problems. Also, works with customers to refill existing prescriptions, assist in getting refill authorizations for the customer, and initiates any follow up contact related to new or existing orders.


• Provides timely resolution of customer complaints, concerns, and inquiries.


· Follows up on refill requests so that the doctor is contacted via phone, fax, or email once daily until the refill is either denied or authorized.


• Builds effective relationships and trust with customers as well as prospects by listening to their needs and educating them about the products and services that are most appropriate to their situation


• Supports marketing campaigns and product launches.


• Processes customer transactions including but not limited to refills and setting up new accounts for new prescription orders.


• Performs other related duties as assigned by management.


 


QUALIFICATIONS:


• Excellent customer service skills.


• Excellent verbal and written communication skills.


• Commitment to excellence and high standards.


• Strong organizational skills; able to manage priorities and workflow.


• Ability to work independently and as a member of various teams and


committees.


• Ability to understand and follow written and verbal instructions


• Professional appearance and demeanor


• Ability to perform diversified clerical functions and basic accounting procedures.


• Ability to effectively communicate with people at all levels and from various


backgrounds.


• Must be able to speak, read, write, and understand the primary language(s) used


in the workplace.


• Bilingual skills a plus.


• Acute attention to detail.


• Versatility, flexibility, and a willingness to work within constantly changing


priorities with enthusiasm.


 


COMPETENCIES:




  • Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.


  • Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.


  • Oral Communication--Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.


  • Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.


  • Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.


 


PHYSICAL DEMANDS AND WORK ENVIRONMENT:



  • Continually required to sit

  • Continually required to utilize hand and finger dexterity


 


 


 


The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Company Description

Best Pet Rx is a veterinary exclusive compounding pharmacy committed to partnering with veterinarians for the well-being and care of their patients. Our mission is to help pet owners find the best way to medicate their pets easily and regularly, because compliance supports good therapeutic outcomes. We provide our veterinary partners with innovative technologies, best quality compounded medications, and first-class service.


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Job Description


We are seeking a Dog Walker to join our team! You will be responsible for the overall care and well-being of the animals you are assigned to walk/watch.


Responsibilities:



  • Handle general care tasks such as giving them treats, walking them

  • Assist customers with small tasks related to the animal and nothing else, if asked

  • Keep records of times you arrive and depart from appointments, contact info and client addresses, any animal or non-animal related injury, sickness, etc.

  • Maintain a clean and healthy environment, if on house sitting/petsitting job

  • Don't do anything unless you know the owner has given permission/told you to do so

  • Don't give treats without permission and be cautionary when doing so with permission, check allergies first 


Qualifications:



  • Previous experience in animal care or other related fields preferred but definitely not required

  • Passionate about animals/pets and providing the best care for them

  • Ability to interact with animals in a calm, non-threatening manner without stress

  • Ability to thrive in a fast-paced environment (multiple longer appointments in a day, occasionally)



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Job Description


A Dog Bather at Muddy Paws will mostly work in the grooming salon. A bather is in training to become a dog groomer. We will train you on the safe and proper way to bathe and brush out dogs.



  • Performs animal bathing duties such as washing, brushing coats, cutting nails, and cleaning ears

  • Assist Groomers with any needs

  • Answers telephones and schedule appointments

  • Ensures vaccinations are up to date

  • Discusses with clients their pets' grooming needs

  • Cleans, organizes, maintains, and disinfects animal quarters

  • *The company reserves the right to add or change duties at any time



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Job Description


 The Doggie Daycare Attendant is responsible for the supervision, control and management of daycare dogs and ensuring the safety of the playgroup. Employee is also responsible for the maintenance and cleaning of the playrooms as well as other areas of the facility as assigned.


1. Dog Management



    • Interact with dogs in playgroups using appropriate toys and tools to ensure safe levels of play and minimizing stress levels of all dogs in playgroup.

    • Maintain visual observation of dogs at all times and spread attention and play among all dogs in playgroup.

    • Control level of play by following dog management and control procedures and instructions provided by management.

    • Use proper dog handling techniques as instructed by management.

    • Use proper dog introduction procedures.

    • Use appropriate praise and dog correction methods.

    • Ensure you know all dogs in playgroup and can properly identify them. If not, request assistance from other staff or management.

    • Watch all new dogs carefully and immediately consult with management if you have concerns.

    • For all dogs in playgroup, report any unusual behavior, or eliminations and injuries to management immediately.

    • Maintain playroom as instructed per the posted checklist.

    • Ensure that all staff that relieve you for break or shift change know all dogs in group, the special needs dog status and any unusual behaviors or concerns you have been managing during your shift.

    • Keep a working 2 way radio at all times when managing dogs. Request back-up coverage prior to leaving the playgroup floor.

    • Complete dog incident reports timely when required. If you are not sure whether a report is required check with management.


2. Cleaning Duties



    • Complete general cleaning duties as posted or assigned

    • Scoop dog waste immediately and dispose of it as instructed

    • Mop up accidents immediately

    • Dust mopping/wet mopping floors as assigned.

    • Removing trash from containers

    • Disinfect playgroup area


    • Changing/Laundering sheets

    • Cleaning water bowls, kongs, and other toys


3. Office Duties



    • Greeting customers and bringing dogs into playroom

    • Handling payments

    • Tracking dog attendance as needed

    • Answering phones as needed

    • Other general office duties as needed



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