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Primary Responsibilities: · Provide excellent customer service in an environment that requires hustle and awareness of surroundings · Be striving to exceed the Hermanos Coffee + Juice standards for awesome coffee beverage preparation · Be able to talk about all offerings including drinks, beans and brewing equipment · Be proactive within the coffee bar team to anticipate needs, prevent problems, and maintain smooth operations · Adhere to all common sense and written policies including but not limited to: cash handling, cafe operations, and scheduling 

Qualifications: · Love of coffee · Enthusiasm to learn · Excellent communication skills · Ability to work well in a team · Ability to keep calm in a fast-paced environment · Detail-oriented approach to preparing coffee while maintaining the ability to multi-task · Ability to work well independently - Minimum 1 year experience in a customer service position · Ability to attend training sessions at the lab in SoMa · Ability to commit to a minimum of 2-3 shifts a week · Possession of or in the process of obtaining a current Food Handler’s Card 

Compensation:  · Hourly

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HungryHour is the new app that makes it easy  to discover hundreds of discounted eats and happy hours in real-time. We partner with a growing number of local restaurants every day to offer you food and drinks at the low prices you’ll love.  HungryHour helps everyone save money on food & drinks every day!

www.itshungryhour.com

 

We are looking for a marketing intern to help with our growth efforts and use creative juices for out-of-the box marketing ideas/tactics!

 

Responsibilities include:


  • Social media content & outreach

  • Demand generation ideas & execution

  • Partnership & PR relations

  • Email marketing

Requirements:


  • Currently in college or just graduated college

  • Interested in startups

  • Positive attitude

  • Loves food! :)

 

We are looking for someone enthusiastic, energetic, and excited to learn. 

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Come join the Project Juice team Palo Alto!  

We are seeking energetic, positive team members who are excited about real food, organic ingredients and helping customers live healthful lives. Our ideal candidate comes with retail experience, a passion for what we do and the desire to share that passion with our customers. A motivated team player is a must!  Do you love juice and want to wear yoga pants to work? 

Apply now!

Requirements:


  • Friendly, professional demeanor

  • 12-30 hours per week - PT position, prefer open avail M-F

  • Retail experience

  • Ability to multi-task and take initiative 

  • Physical requirements of the job include: lifting of objects up to 30 lbs. Standing for long periods of time and reaching overhead

  • Interest in an organic, healthy lifestyle a plus!

Perks:


  • Great employee discount!

  • Profit sharing bonus when your store performs

  • Group events and Activities

  • Employee Wellness program 

  • Making customers feel awesome!

About Project Juice! Project Juice is a leading organic cold-pressed juice and plant-based food company based in SF. Our Polk location offers a wide array of cold-pressed juices and grab-and-go salads and meals.

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FAST GROWING, LOCAL, ORGANIC FOOD COMPANY SEEKS ONE-OF-A-KIND TEAM MEMBERS TO HELP US GROW OUR RAPIDLY EXPANDING COMPANY.  

WHO WE ARE: Urban Remedy is plant-based organic food company that embodies the belief that Food is Healing. Blending ancient medicinal principals with modern culinary innovation, we offer the cleanest, naturally functional food. All our ready-to-eat meals, snacks and cold pressed juices are certified organic, certified non-GMO, gluten free, and low-glycemic. Urban Remedy ships directly to customers from its headquarters in Point Richmond, CA and operates many retail locations in the San Francisco Bay Area.   

WHAT WE ARE LOOKING FOR: Our crew will partner with the Store Manager to develop an in-store culture consistent with the Urban Remedy Foundational Principles (listed below). Our crew will embody the core principles necessary to ensure exceptional customer service, exemplary product knowledge, and store cleanliness consistent with company standards.   

WHAT YOU WILL BE DOING: Gaining product knowledge through in-store resources and Store Manager. Ensuring exceptional customer service to every customer. Assisting in the growth of the company by supporting local events and building brand awareness. Assisting in the implementation of new in-store products and procedures ensuring customer experience is consistent and legendary. Ensuring store cleanliness exceeds company expectations and achieves state guidelines for retail. Effectively manage labor in the absence of the Store Manager, ensuring all state and local laws are followed.   

MUST BE WILLING TO: Have a consistently fun, flexible, positive and energetic approach to your job and our customers. Have flexibility in schedule to meet expectations of Store Manager and store needs. Ability to communicate effectively, and professionally at all times, including but not limited to, times of adversity and change. Ability to manage cash effectively to ensure minimal shrink. Willingness to learn inventory management to ensure refrigerators are stocked appropriately and food waste is minimized. Willingness to adapt to changes in scheduling, company policies and procedures that are consistent with company growth and goals.   

WHAT YOU'LL NEED TO SUCCEED: 1-2 years of retail experience; Point of Sale experience preferred. Strong communication skills; proficient in English both spoken and written. Motivated Self-starter. Energetic and optimistic attitude. Passion for health and wellness. Professional appearance and attitude.   

WHAT WE OFFER: Urban Remedy offers great pay for great people, paid time off, health and wellness benefits for full-time employees, training and growth opportunities, generous discounts on all Urban Remedy organic food, and a working environment where you can be your best self, work collaboratively, and have fun! As Urban Remedy Crew you will have the opportunity to make a difference in the lives of our customers, employees, and communities. 

We are looking for someone who understands that Food is Healing and believes in our health and wellness culture. Plenty of room for growth. 

What are you waiting for?! Come join the most fun, empowering and DELICIOUS team you'll ever be a part of. We're not just selling healthy foods, we're changing lives! At Urban Remedy we empower our crew to embrace change, act with integrity, honor accountability, and encourage creativity; knowing that together, we are family.

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Seeking an experienced assistant manager, busser, host and a line cook to join our team of professionals Tortilla Flats Cantina in Downtown Placerville. Competitive pay for good workers.  

Be proud of where you work. We cook everything from scratch in our large professional kitchen and work with fresh juices and housemade syrups and high quality spirits in our craft bar program.

Please send your resume with all applicable experience to us and we will set up an interview with you.

Thanks for looking!

www.tortillaflatscantina.com

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Daytime Team members

Jamba Juice

Daytime Team Members

Jamba Juice #70

Greenbrae, CA

**Additional Premium Pay available for certain availability**

Jamba Juice is famous for its great tasting smoothies and juices, we are looking for energetic people in multiple locations to join its growing North Bay team. We're a team that thrives on healthy energy and believes in delivering a smile with every smoothie. We also actively support the personal and professional growth of our employees by offering competitive starting salaries and opportunities for advancement. So whether you're looking for a rewarding start to a fun career, or simply a flexible part-time job in a great work environment, we'd love to meet you!

Job Responsibilities:

We are looking for Team Members who are available to work Open - 4:00pm Monday through Friday. Team members are responsible for delivering exceptional customer experience and quality products. A Team Member functions primarily as the main connection between Jamba Juice and our customers.

Essential Functions include:

• Responsible for customer product and service standards

• Foster an environment of team work

• Responsible for delivering an exceptional customer in store experience

• Greet and thank every customer with a smile and eye contact

• Execute quality store operations

• Clean blenders, small wares, merchandise and physical plant as necessary

• Must be able to operate food preparation machinery

• Adhere to all Jamba food, safety and security guidelines while respecting Jamba property

• Must be able to operate cash register and handle cash transactions while adhering to Jamba Juice cash handling policies

Additional Requirements:

• Must be at least 16 years of age

• Computer skills including some Microsoft software and register skills

• Must be able to lift 30-40 lbs. regularly throughout shifts

• Ability to stand, bend, reach and scoop through-out assigned shift

• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F

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New Coffee and Juice shop in beautiful downtown Glencoe, a block from the Metra train station.

Looking for experienced Baristas. Can also have food/beverage service experience.

Willing to train the right candidate.

Part & full time positions available-morning and early afternoon/evening shifts.

Please email resume

Call to set up interview (847)924-1712

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SunLife Organics opening in Palo Alto in November 2018!!

SunLife Organics is a fast-casual restaurant that specializes in - superfood, healthy, smoothie, acai bowls, coffee, tea, juices, etc.

Hiring--

*Entry level positions

*Floor Supervisors

*Assitant General Manager

Full time and part time positions!

Competitive benefits and pay!

In 2003, I had reached the peak of suffering the high cost of low living. I was 33 years old, weighed 109 pounds and was living on the streets of Skid Row in downtown Los Angeles, addicted to heroin and cocaine. With nowhere to go but up, I decided to get sober. Although the future started looking brighter, I was still smoking a pack of cigarettes a day, eating junk food and drinking copious amounts of coffee and energy drinks. I always felt completely drained and devoid of energy. Depression was a constant.

I was soon introduced to juicing and superfoods by a friend of mine. The results were remarkable and instantaneous. I began to feel alive again-- my anxiety quickly replaced by excitement and a renewed lust for life. I started getting more and more adventurous in my kitchen, trying to find a way to make all these amazing natural remedies more palatable, even crave-able, so they would be a part of my daily routine that I looked forward to.

So began my journey (some would say obsession) with finding and consuming the best products nature has to offer. I travelled extensively all over India, Indonesia and Central America, constantly asking questions, learning everything I could from gurus to surf bums, Ayurvedic doctors to street vendors. Here in the States, I explored what traditional Western medicine had to offer. I also went to longevity specialists, as well as a handful of so-called 'healers'. In the end, I found that the truth was not much different than what most people's grandmothers advised: 'eat your fruits and veggies'. By eating a diet of organic whole foods-- with the addition of some superfoods, regular exercise, a lot of love and compassion from friends and neighbors, and a daily practice of trying to do good deeds for others without getting caught-- I found that I didn't need a guru or 'healer' or Western medicine to recover.

In 2011, after joining forces with my business partner Hayley Gorcey, we opened the doors to the first SunLife Organics in Malibu, California with a simple mission: to love, heal and inspire. We wanted to share with our friends, neighbors and members of the community an opportunity to experience what I had-- to provide access to true nourishment. We wanted a place where people could go for organic juices, organic smoothies, organic salads, organic everything really. But beyond that, we wanted a place where we could come together and re-connect as a community, away from our iPads, smartphones, and "social networks"; a place to elevate the human spirit and help us get back to basics. We wanted to hire kids from the local community and provide a fun, safe and sober environment for them to learn, grow and thrive.

Every day, we aim to provide the best example we can for operating a business with the well being of people and the planet in mind. SunLife Organics isn't a juice bar. It's an experience fueled by the simple but profound joy of human connection and an unrelenting commitment to quality. We hope to see you soon.


  • Khalil Rafati


Founder - SunLife Organics

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$13 an hour

Job Brief

Our Half Moon Bay Store has been serving the surrounding community since 2008. We're a happy team, serving amazing customers.We're currently hiring dishwasher/prep cook, meat and seafood and a cashier as of 9/12.

Get in on the Grocery Goodness!

With hippie roots and foodie palates, we work to bring our communities the best, most wholesome food on the planet. At New Leaf Community Markets we have fun - and we take good food seriously. We get inspired by food. Our stores offer a wide array of local organic produce at season's peak, humanely raised meats from animals fed or finished on a non-GMO diet, sustainably harvested seafood, Certified Organic artisan breads, handmade freshly prepared foods and unique, artisanal local finds alongside classic brands. Because at the end of the day, New Leaf Community Markets is all about really good food.

Even more importantly, New Leaf is a happy place - and that's because of our passionate staff. We're foodies. We're chefs. We're bakers. We love sharing our passion for food with our customers. And it all happens in a progressive workplace, where we listen and trust more than dictate. We love to laugh, we delight in connection-making, we celebrate our differences, and we see the extraordinary in the every day.

Ready for a Career You'll Really Love? And a Job that Loves You Back?

Check Out Our Departments:

Clerk positions open regularly in our store. This job posting will be used to fill these openings. On your application, you will have an opportunity to let us know which departments you prefer. We recommended that you select all the departments that interest you as we may not have current openings in every department.

Cheese: Forgive us if we brag a little, but when it comes to cheese, we give everyone something to smile about. We have the best cheeses from around the world, including artisanal, local, raw and organic selections and we get to help customers put together a mind-blowing cheese plate or plan the perfect meal pairing.

Deli: Help customers answer the age-old question of "What's for dinner tonight?" We serve up ready-to-go meat, salads, pastas, and more! If you love crafting sandwiches, providing exceptional customer service, and sharing delicious recipes, deli is for you.

Front End: If you're an extroverted, super friendly and outgoing person, you'll enjoy being a cashier. The front end often is the face of our store - and you'll get to make a meaningful connection with hundreds of customers. In other words? You can really make someone's day.

Grocery: The grocery department is all about being active! You're building displays that tell a story - visual merchandising at its finest. You are the experts of where things are in the store and get to share amazing products with our customers. If that sounds like fun and you love sharing amazing products with customers, you'd be great for grocery.

Juice Bar: The Juice Bar is all about creating fresh, organic raw juices and smoothies that satisfy like nothing else. We also have a coffee bar where you will serve up tasty espresso drinks. We use organic fruits and vegetables, locally grown, just picked and freshly delivered. You get to help our customers revitalize with delicious options that match their lifestyle.

Kitchen: It's your kitchen away from home - with the added bonus of a fabulous team! In our kitchens, we love creating recipes and cooking with the highest quality ingredients. We make our savory vegan, vegetarian, meat and seafood dishes with fresh organic veggies and the same exceptional meat and seafood we carry in our markets. If you like preparing and sharing delicious recipes, the kitchen is for you.

Meat & Seafood: Do you love the idea of chatting with people and giving advice about choosing and cooking meat and seafood? We source all of our meat and seafood with great care. We visit every farm and ranch we partner with to be sure they raise animals humanely and we don’t sell any seafood that’s endangered, over fished or harvested in a manner that’s destructive to the environment or any other species. You’re saying YES to sustainable ranching and fishing and YES to the farmlands and oceans. If you're all that, plus love working with high quality product you can get behind, check out our meat & seafood department.

Produce: Rooted here in the Central Coast, we’re lucky to work with an abundant supply of locally grown produce. So when we say local, we mean it. In fact, we can be sure that anything labeled local was lovingly grown within a 100-mile radius of our markets. How do you like them apples, artichokes, radishes! With access to the best fruit and veggies in town, the produce department is on the cutting edge of what makes New Leaf different. Do you like introducing new and exotic produce to people? Are you a huge fan of eating fresh with the season? Then you'll love the produce department.

Wellness: Our wellness team is known for being experts on the wide array of products in our department, from supplements to skincare. If you love helping people pick out just the right wellness product for their needs - and love helping people look and feel good - the wellness department is for you.

Requirements

In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will make reasonable accommodations to qualified applicants and employees with disabilities.

Qualifications and Experience

These are the general requirements for all positions. Specific qualifications depend on position.


  • Due to federal and state regulations, must be at least


    • 21 years of age for positions that serve alcohol

    • 18 years of age for all other positions



  • Friendly and customer service oriented, with an interest in food and cooking.

  • Customer service, retail, barista, food service, grocery or similar experience preferred.

  • Basic math and computation skills required.

  • Skills to work independently, effectively manage own time and multi-task in a fast-paced environment.

  • Skills to adapt to the shifting priorities and needs of a retail environment.

  • Skills to exercise good judgment at all times.

  • Self-motivated, with high attention to detail, quality and presentation.

  • Skills to collaborate and communicate effectively and professionally in a team environment and one on one with coworkers, supervisors and customers.

  • Skills to manage difficult customer interactions preferred.

  • Skills to read, understand and follow through on verbal and written instructions.

  • Ability to maintain a flexible schedule in order to meet needs of the department.

  • Ability to reliably meet required work schedule and adhere to company attendance policy.

Physical Requirements

These are the general physical requirements for all positions. Specific physical requirements vary by position.


  • Continuously required to be on feet with a mix of standing and walking throughout shift. Sitting seldom required.

  • Continuously required to: lift and carry 1-20 pounds; use arms, hands and wrists; grasping/squeezing

  • Frequently required to: push and/or pull 1-40 pounds; twist; reach at/above shoulder; reach below shoulder

  • Occasionally required to: lift and carry 21-50 pounds; bend/stoop; crouch/squat; kneel; climb step stools

  • Frequency of climbing stairs and ladders dependent on location

Work Environment

These is the general work environment for all positions. The work environment may vary by department.


  • Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer.

  • There may be exposure to dust, mold, gluten, fragrances and other fumes and airborne particles, fresh fruits, vegetables, house plants, and flowers.

  • Work requires use of and working in proximity to common commercial cleaning agents.

  • This position works on or around moving machinery or moving parts.

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$13 - $15 an hour

Part-time

The coolest place to work on the Peninsula! Only day time shifts and weekends for breakfast and lunch. Fun environment! Ideal candidate is outgoing and friendly! In addition to managing the register and customer service, the right person will be training on juicing and other simple recipes. Experience with Square POS helpful but not required. Send your resume or just stop by!

Job Type: Part-time

Salary: $13.00 to $15.00 /hour

Experience:


  • retail: 1 year (Preferred)

Language:


  • English (Required)

  • Spanish (Preferred)

Shifts:


  • Morning (Required)

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Wildhawk is looking for an experienced Bar-Back to join our Bar Team one night a week on Fridays from 8pm to closing. You may also have the ability to pick up additional shifts.

 

As a bar-back you will be responsible for supporting the bartenders in preparing and servicing the bar in a continuing effort to deliver outstanding guest service. This position will require you to work the front of the bar, as well as the prep area to ensure our guests needs are met and expectations are exceeded.

 

Come join a great team and work in an exciting, fun and fast-paced environment!

 

Our ideal candidate demonstrates...

Knowledge or passion for craft cocktails, beer and wine.

Dedication to hospitality and service.

A good sense of humor and positive attitude.

Ability to multi-task, especially in high volume situations.

Excellent communication, organization and prioritization.

Willingness to learn.

 

ESSENTIAL DUTIES AND RESPONSIBILISTIES:

Retrieve orders from storeroom, visually check stock and reconcile with written requisitions to ensure order accuracy and re-check stock upon delivery.

Prepare the bar by cutting, slicing and peeling perishable garnishes and fruits, mixing and pouring juices and storing back-up supplies in prescribed containers.

Check with and assist the bartender to stock and maintain the bar to include, but not limited to, paper products, straws and stirrers, condiments, glassware, ice and produce.

Maintain cleanliness of bar area, beer lockers, refrigerators and storage areas in accordance with federal, state, local and company codes.

To extend a courteous, friendly and professional greeting to guests as they arrive, and to thank them as they depart

REQUIRED QUALIFICATIONS:

Stocking and organizing liquor room/kitchen (must be able to lift up to 50 lbs.).

Understanding of federal, state, and local liquor laws.

Aloha POS skills a plus.

Knowledge of local wines and spirits a plus.

TIPS certified a plus.

High school diploma or general education degree (GED).

Must be at least 21 years of age.

 

REQUIRED COMPETENCIES:

Ability to work productively and independently with little supervision.

Ability to coordinate a variety of activities simultaneously and prioritize work to meet deadlines.

Must have good judgment, versatility, flexibility.

Motivated team player who takes initiative to lead the team.

Positive attitude, professional manner and appearance in all situations.

 

PHYSICAL DEMANDS:

Standing/walking approximately 90% of shift.

Ability to stand, sit, walk, push, pull, lift, grasp, bend and kneel for up to 6 hours at a time.

Ability to lift up to 50 lbs. occasionally, 30 lbs. frequently, and 20 lbs. constantly.

 

This is a non-management position.

This is a part time position.

 

PLUMPJACK'S VALUES:

 

At PlumpJack, we believe in three core business principles:

 

• Honesty: living the truth and acting with integrity

• Approachability: being welcoming, genuine and unpretentious

• Passion: having enthusiasm for all that we do

 

This philosophy guides our team at every level and helps us deliver exceptional service, whether it's helping a customer pick the perfect bottle of wine, making guests feel welcome at one of our restaurants, or in creating and supporting the brand behind the business.

 

 

 

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LOCATION 941 Carmans Road Massapequa NY 11758



At 24 Hour Fitness we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.



Description:



The Operations Manager (OM) ensures that the club delivers the best guest and member experience.



  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club

  • Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness

  • Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club

  • Hires, trains and develops a strong team of Service Representative and Kids' Club professionals that delivers on company goals and reflects its values

  • Responsible for the successful attainment of department targets (e.g. member service, cleanliness, revenue, and retention)

  • Ensures that the facility is well equipped, and provides a clean and safe environment for both members and employees

  • Depending on the club revenue size, these activities may be entirely delegated to assistant managers and staff (in larger clubs), occur only infrequently (in mid-size clubs), or may require routine direct involvement (in smaller clubs)


Essential Duties & Responsibilities:



  • Service Management


  • Ensure that all club members are delivered a high member service experience


  • Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines


  • Resolve member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters


  • Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience


  • Assist GM in providing direction to third party janitorial service


  • Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience

  • Club Administration


  • Drive club efforts in achieving revenue goals in Retail, Drink, Juice Bar and ancillary revenue


  • Work with GM in planning and implementation of promotions and merchandising


  • Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure


  • Ensure Kids' Club team members follow all policies and procedures to ensure a safe environment for our member's children


  • Ensures the proper adult to child ratio is enforced in Kids' Club at all times


  • Ensure that only team members who have completed the appropriate training work in Kids' Club


  • Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance


  • Mediate club team member relations matters for all club operations team members


  • Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Computer Check-in, Telephone Inquiry, Guest Registration, Master Appointment Book, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc.


  • Maintain an efficient 'back office'. To achieve this objective, the OM will oversee the following activities, which may be primarily be done by an Assistant Operations Manager


  • Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control


  • Make daily banking deposits


  • Order and maintain all supplies


  • Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports


  • Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports

  • Staffing and Development


  • Maintain a fully engaged and high performing member service team that aligns with company values and goals


  • Hire (with GM approval) qualified Front Desk, Kid's Club staff, and Group X Instructors


  • Manage Front Desk, Kid's Club, and Group X Instructor schedule within budgeted hours submitted to and approved by GM


  • Train & develop Front Desk, Kid's Club staff, and Group X Instructors on 24 Hour Fitness member service SOPs and objectives


  • Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities


  • Coach staff under the guidance of the General Manager and consult with the Area Human Resources Manager for additional direction when necessary

  • This position directly manages the following positions inside the club:


  • Service Representative (3-9)


  • Service Representative Night (2-3)


  • Kid's Club Supervisor (1-2)


  • Kid's Club Attendant (2-7)


  • Group X Instructors


Qualifications:



  • 1-2 years as customer service / operations associate

  • Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees

  • Face-to-face customer service experience.

  • Strong interpersonal and communication skills, including proper telephone etiquette

  • Possesses strong organizational skills to execute and prioritize multiple tasks

  • Understands basic record keeping practices and procedures

  • Experience operating office equipment such as computers, calculators, and photocopiers. Must be computer proficient with basic skills in Word and Excel


Certifications / Educational Requirements:



  • High School diploma or General Educational Development (G.E.D.)

  • Bachelor's Degree preferred

  • Bilingual - Spanish preferred

  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required

  • California Team Members must be registered on the TrustLine Registry


Physical Requirements:



  • Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public

  • Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system


Work Environment:



  • While performing the duties of this job, regularly exposed to moving mechanical parts

  • The noise level in the environment is occasionally loud

  • Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business

Work Environment:



  • Must be able to travel by car and airplane up to 10% of the time


This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.



FUNCTIONAL GROUP Operations



FULL-TIME Full-time



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LOCATION 2580 S Archibald Ave Ontario CA 91761



At 24 Hour Fitness we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.



Description:



The Operations Manager (OM) ensures that the club delivers the best guest and member experience.



  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club


  • Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness


  • Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club


  • Hires, trains and develops a strong team of Service Representative and Kids' Club professionals that delivers on company goals and reflects its values


  • Responsible for the successful attainment of department targets (e.g. member service, cleanliness, revenue, and retention)


  • Ensures that the facility is well equipped, and provides a clean and safe environment for both members and employees


  • Depending on the club revenue size, these activities may be entirely delegated to assistant managers and staff (in larger clubs), occur only infrequently (in mid-size clubs), or may require routine direct involvement (in smaller clubs)


Essential Duties & Responsibilities:



  • Service Management


  • Ensure that all club members are delivered a high member service experience


  • Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines


  • Resolve member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters


  • Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience


  • Assist GM in providing direction to third party janitorial service


  • Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience


  • Club Administration


  • Drive club efforts in achieving revenue goals in Retail, Drink, Juice Bar and ancillary revenue


  • Work with GM in planning and implementation of promotions and merchandising


  • Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure


  • Ensure Kids' Club team members follow all policies and procedures to ensure a safe environment for our member's children


  • Ensures the proper adult to child ratio is enforced in Kids' Club at all times


  • Ensure that only team members who have completed the appropriate training work in Kids' Club


  • Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance


  • Mediate club team member relations matters for all club operations team members


  • Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Computer Check-in, Telephone Inquiry, Guest Registration, Master Appointment Book, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc.


  • Maintain an efficient 'back office'. To achieve this objective, the OM will oversee the following activities, which may be primarily be done by an Assistant Operations Manager


  • Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control


  • Make daily banking deposits


  • Order and maintain all supplies


  • Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports


  • Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports


  • Staffing and Development


  • Maintain a fully engaged and high performing member service team that aligns with company values and goals


  • Hire (with GM approval) qualified Front Desk, Kid's Club staff, and Group X Instructors


  • Manage Front Desk, Kid's Club, and Group X Instructor schedule within budgeted hours submitted to and approved by GM


  • Train & develop Front Desk, Kid's Club staff, and Group X Instructors on 24 Hour Fitness member service SOPs and objectives


  • Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities


  • Coach staff under the guidance of the General Manager and consult with the Area Human Resources Manager for additional direction when necessary


  • This position directly manages the following positions inside the club:


  • Service Representative (3-9)


  • Service Representative Night (2-3)


  • Kid's Club Supervisor (1-2)


  • Kid's Club Attendant (2-7)


  • Group X Instructors


Qualifications:



  • 1-2 years as customer service / operations associate


  • Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees


  • Face-to-face customer service experience.


  • Strong interpersonal and communication skills, including proper telephone etiquette


  • Possesses strong organizational skills to execute and prioritize multiple tasks


  • Understands basic record keeping practices and procedures


  • Experience operating office equipment such as computers, calculators, and photocopiers. Must be computer proficient with basic skills in Word and Excel


Certifications / Educational Requirements:



  • High School diploma or General Educational Development (G.E.D.)


  • Bachelor's Degree preferred


  • Bilingual - Spanish preferred


  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required


  • California Team Members must be registered on the TrustLine Registry


Physical Requirements:



  • Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public


  • Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system


Work Environment:



  • While performing the duties of this job, regularly exposed to moving mechanical parts


  • The noise level in the environment is occasionally loud


  • Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business


Work Environment:



  • Must be able to travel by car and airplane up to 10% of the time


This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.



FUNCTIONAL GROUP Operations



FULL-TIME Full-time



See full job description

LOCATION 1827 Yale Avenue Seattle WA 98101



At 24 Hour Fitness we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.



Description *:*



The Operations Manager (OM) ensures that the club delivers the best guest and member experience.



  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club

  • Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness

  • Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club

  • Hires, trains and develops a strong team of Service Representative and Kids' Club professionals that delivers on company goals and reflects its values

  • Responsible for the successful attainment of department targets (e.g. member service, cleanliness, revenue, and retention)

  • Ensures that the facility is well equipped, and provides a clean and safe environment for both members and employees

  • Depending on the club revenue size, these activities may be entirely delegated to assistant managers and staff (in larger clubs), occur only infrequently (in mid-size clubs), or may require routine direct involvement (in smaller clubs)

Essential Duties & Responsibilities *:*



  • Service Management


  • Ensure that all club members are delivered a high member service experience


  • Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines


  • Resolve member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters


  • Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience


  • Assist GM in providing direction to third party janitorial service


  • Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience

  • Club Administration


  • Drive club efforts in achieving revenue goals in Retail, Drink, Juice Bar and ancillary revenue


  • Work with GM in planning and implementation of promotions and merchandising


  • Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure


  • Ensure Kids' Club team members follow all policies and procedures to ensure a safe environment for our member's children


  • Ensures the proper adult to child ratio is enforced in Kids' Club at all times


  • Ensure that only team members who have completed the appropriate training work in Kids' Club


  • Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance


  • Mediate club team member relations matters for all club operations team members


  • Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Computer Check-in, Telephone Inquiry, Guest Registration, Master Appointment Book, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc.


  • Maintain an efficient 'back office'. To achieve this objective, the OM will oversee the following activities, which may be primarily be done by an Assistant Operations Manager


  • Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control


  • Make daily banking deposits


  • Order and maintain all supplies


  • Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports


  • Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports

  • Staffing and Development


  • Maintain a fully engaged and high performing member service team that aligns with company values and goals


  • Hire (with GM approval) qualified Front Desk, Kid's Club staff, and Group X Instructors


  • Manage Front Desk, Kid's Club, and Group X Instructor schedule within budgeted hours submitted to and approved by GM


  • Train & develop Front Desk, Kid's Club staff, and Group X Instructors on 24 Hour Fitness member service SOPs and objectives


  • Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities


  • Coach staff under the guidance of the General Manager and consult with the Area Human Resources Manager for additional direction when necessary

  • This position directly manages the following positions inside the club:


  • Service Representative (3-9)


  • Service Representative Night (2-3)


  • Kid's Club Supervisor (1-2)


  • Kid's Club Attendant (2-7)


  • Group X Instructors


Qualifications *:*



  • 1-2 years as customer service / operations associate

  • Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees

  • Face-to-face customer service experience.

  • Strong interpersonal and communication skills, including proper telephone etiquette

  • Possesses strong organizational skills to execute and prioritize multiple tasks

  • Understands basic record keeping practices and procedures

  • Experience operating office equipment such as computers, calculators, and photocopiers. Must be computer proficient with basic skills in Word and Excel


Certifications / Educational Requirements *:*



  • High School diploma or General Educational Development (G.E.D.)

  • Bachelor's Degree preferred

  • Bilingual - Spanish preferred

  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required

  • California Team Members must be registered on the TrustLine Registry


Physical Requirements *:*



  • Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public

  • Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system


Work Environment *:*



  • While performing the duties of this job, regularly exposed to moving mechanical parts

  • The noise level in the environment is occasionally loud

  • Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business

Work Environment *:*



  • Must be able to travel by car and airplane up to 10% of the time


This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.



FUNCTIONAL GROUP Operations



FULL-TIME Full-time



See full job description

LOCATION 110 Avenida La Pata San Clemente CA 92673



At 24 Hour Fitness we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.



Description *:*



The Operations Manager (OM) ensures that the club delivers the best guest and member experience.



  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club

  • Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness

  • Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club

  • Hires, trains and develops a strong team of Service Representative and Kids' Club professionals that delivers on company goals and reflects its values

  • Responsible for the successful attainment of department targets (e.g. member service, cleanliness, revenue, and retention)

  • Ensures that the facility is well equipped, and provides a clean and safe environment for both members and employees

  • Depending on the club revenue size, these activities may be entirely delegated to assistant managers and staff (in larger clubs), occur only infrequently (in mid-size clubs), or may require routine direct involvement (in smaller clubs)

Essential Duties & Responsibilities *:*



  • Service Management


  • Ensure that all club members are delivered a high member service experience


  • Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines


  • Resolve member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters


  • Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience


  • Assist GM in providing direction to third party janitorial service


  • Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience

  • Club Administration


  • Drive club efforts in achieving revenue goals in Retail, Drink, Juice Bar and ancillary revenue


  • Work with GM in planning and implementation of promotions and merchandising


  • Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure


  • Ensure Kids' Club team members follow all policies and procedures to ensure a safe environment for our member's children


  • Ensures the proper adult to child ratio is enforced in Kids' Club at all times


  • Ensure that only team members who have completed the appropriate training work in Kids' Club


  • Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance


  • Mediate club team member relations matters for all club operations team members


  • Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Computer Check-in, Telephone Inquiry, Guest Registration, Master Appointment Book, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc.


  • Maintain an efficient 'back office'. To achieve this objective, the OM will oversee the following activities, which may be primarily be done by an Assistant Operations Manager


  • Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control


  • Make daily banking deposits


  • Order and maintain all supplies


  • Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports


  • Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports

  • Staffing and Development


  • Maintain a fully engaged and high performing member service team that aligns with company values and goals


  • Hire (with GM approval) qualified Front Desk, Kid's Club staff, and Group X Instructors


  • Manage Front Desk, Kid's Club, and Group X Instructor schedule within budgeted hours submitted to and approved by GM


  • Train & develop Front Desk, Kid's Club staff, and Group X Instructors on 24 Hour Fitness member service SOPs and objectives


  • Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities


  • Coach staff under the guidance of the General Manager and consult with the Area Human Resources Manager for additional direction when necessary

  • This position directly manages the following positions inside the club:


  • Service Representative (3-9)


  • Service Representative Night (2-3)


  • Kid's Club Supervisor (1-2)


  • Kid's Club Attendant (2-7)


  • Group X Instructors

Qualifications *:*



  • 1-2 years as customer service / operations associate

  • Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees

  • Face-to-face customer service experience.

  • Strong interpersonal and communication skills, including proper telephone etiquette

  • Possesses strong organizational skills to execute and prioritize multiple tasks

  • Understands basic record keeping practices and procedures

  • Experience operating office equipment such as computers, calculators, and photocopiers. Must be computer proficient with basic skills in Word and Excel

Certifications / Educational Requirements *:*



  • High School diploma or General Educational Development (G.E.D.)

  • Bachelor's Degree preferred

  • Bilingual - Spanish preferred

  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required

  • California Team Members must be registered on the TrustLine Registry

Physical Requirements *:*



  • Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public

  • Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system

Work Environment *:*



  • While performing the duties of this job, regularly exposed to moving mechanical parts

  • The noise level in the environment is occasionally loud

  • Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business

Work Environment *:*



  • Must be able to travel by car and airplane up to 10% of the time

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.



FUNCTIONAL GROUP Operations



FULL-TIME Full-time



See full job description

LOCATION 19371 NW 27th Avenue Miami Gardens FL 33056



At 24 Hour Fitness we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.



Description *:*



The Operations Manager (OM) ensures that the club delivers the best guest and member experience.



  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club

  • Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness

  • Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club

  • Hires, trains and develops a strong team of Service Representative and Kids' Club professionals that delivers on company goals and reflects its values

  • Responsible for the successful attainment of department targets (e.g. member service, cleanliness, revenue, and retention)

  • Ensures that the facility is well equipped, and provides a clean and safe environment for both members and employees

  • Depending on the club revenue size, these activities may be entirely delegated to assistant managers and staff (in larger clubs), occur only infrequently (in mid-size clubs), or may require routine direct involvement (in smaller clubs)


Essential Duties & Responsibilities *:*



  • Service Management


  • Ensure that all club members are delivered a high member service experience


  • Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines


  • Resolve member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters


  • Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience


  • Assist GM in providing direction to third party janitorial service


  • Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience

  • Club Administration


  • Drive club efforts in achieving revenue goals in Retail, Drink, Juice Bar and ancillary revenue


  • Work with GM in planning and implementation of promotions and merchandising


  • Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure


  • Ensure Kids' Club team members follow all policies and procedures to ensure a safe environment for our member's children


  • Ensures the proper adult to child ratio is enforced in Kids' Club at all times


  • Ensure that only team members who have completed the appropriate training work in Kids' Club


  • Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance


  • Mediate club team member relations matters for all club operations team members


  • Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Computer Check-in, Telephone Inquiry, Guest Registration, Master Appointment Book, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc.


  • Maintain an efficient 'back office'. To achieve this objective, the OM will oversee the following activities, which may be primarily be done by an Assistant Operations Manager


  • Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control


  • Make daily banking deposits


  • Order and maintain all supplies


  • Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports


  • Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports

  • Staffing and Development


  • Maintain a fully engaged and high performing member service team that aligns with company values and goals


  • Hire (with GM approval) qualified Front Desk, Kid's Club staff, and Group X Instructors


  • Manage Front Desk, Kid's Club, and Group X Instructor schedule within budgeted hours submitted to and approved by GM


  • Train & develop Front Desk, Kid's Club staff, and Group X Instructors on 24 Hour Fitness member service SOPs and objectives


  • Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities


  • Coach staff under the guidance of the General Manager and consult with the Area Human Resources Manager for additional direction when necessary

  • This position directly manages the following positions inside the club:


  • Service Representative (3-9)


  • Service Representative Night (2-3)


  • Kid's Club Supervisor (1-2)


  • Kid's Club Attendant (2-7)


  • Group X Instructors


Qualifications *:*



  • 1-2 years as customer service / operations associate

  • Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees

  • Face-to-face customer service experience.

  • Strong interpersonal and communication skills, including proper telephone etiquette

  • Possesses strong organizational skills to execute and prioritize multiple tasks

  • Understands basic record keeping practices and procedures

  • Experience operating office equipment such as computers, calculators, and photocopiers. Must be computer proficient with basic skills in Word and Excel


Certifications / Educational Requirements *:*



  • High School diploma or General Educational Development (G.E.D.)

  • Bachelor's Degree preferred

  • Bilingual - Spanish preferred

  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required

  • California Team Members must be registered on the TrustLine Registry


Physical Requirements *:*



  • Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public

  • Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system


Work Environment *:*



  • While performing the duties of this job, regularly exposed to moving mechanical parts

  • The noise level in the environment is occasionally loud

  • Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business

Work Environment *:*



  • Must be able to travel by car and airplane up to 10% of the time


This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.



FUNCTIONAL GROUP Operations



FULL-TIME Full-time



See full job description

LOCATION 3314 NE 7th Street Homestead FL 33033



At 24 Hour Fitness we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.



Description *:*



The Operations Manager (OM) ensures that the club delivers the best guest and member experience.



  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club

  • Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness

  • Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club

  • Hires, trains and develops a strong team of Service Representative and Kids' Club professionals that delivers on company goals and reflects its values

  • Responsible for the successful attainment of department targets (e.g. member service, cleanliness, revenue, and retention)

  • Ensures that the facility is well equipped, and provides a clean and safe environment for both members and employees

  • Depending on the club revenue size, these activities may be entirely delegated to assistant managers and staff (in larger clubs), occur only infrequently (in mid-size clubs), or may require routine direct involvement (in smaller clubs)

Essential Duties & Responsibilities *:*



  • Service Management


  • Ensure that all club members are delivered a high member service experience


  • Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines


  • Resolve member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters


  • Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience


  • Assist GM in providing direction to third party janitorial service


  • Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience

  • Club Administration


  • Drive club efforts in achieving revenue goals in Retail, Drink, Juice Bar and ancillary revenue


  • Work with GM in planning and implementation of promotions and merchandising


  • Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure


  • Ensure Kids' Club team members follow all policies and procedures to ensure a safe environment for our member's children


  • Ensures the proper adult to child ratio is enforced in Kids' Club at all times


  • Ensure that only team members who have completed the appropriate training work in Kids' Club


  • Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance


  • Mediate club team member relations matters for all club operations team members


  • Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Computer Check-in, Telephone Inquiry, Guest Registration, Master Appointment Book, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc.


  • Maintain an efficient 'back office'. To achieve this objective, the OM will oversee the following activities, which may be primarily be done by an Assistant Operations Manager


  • Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control


  • Make daily banking deposits


  • Order and maintain all supplies


  • Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports


  • Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports

  • Staffing and Development


  • Maintain a fully engaged and high performing member service team that aligns with company values and goals


  • Hire (with GM approval) qualified Front Desk, Kid's Club staff, and Group X Instructors


  • Manage Front Desk, Kid's Club, and Group X Instructor schedule within budgeted hours submitted to and approved by GM


  • Train & develop Front Desk, Kid's Club staff, and Group X Instructors on 24 Hour Fitness member service SOPs and objectives


  • Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities


  • Coach staff under the guidance of the General Manager and consult with the Area Human Resources Manager for additional direction when necessary

  • This position directly manages the following positions inside the club:


  • Service Representative (3-9)


  • Service Representative Night (2-3)


  • Kid's Club Supervisor (1-2)


  • Kid's Club Attendant (2-7)


  • Group X Instructors

Qualifications *:*



  • 1-2 years as customer service / operations associate

  • Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees

  • Face-to-face customer service experience.

  • Strong interpersonal and communication skills, including proper telephone etiquette

  • Possesses strong organizational skills to execute and prioritize multiple tasks

  • Understands basic record keeping practices and procedures

  • Experience operating office equipment such as computers, calculators, and photocopiers. Must be computer proficient with basic skills in Word and Excel

Certifications / Educational Requirements *:*



  • High School diploma or General Educational Development (G.E.D.)

  • Bachelor's Degree preferred

  • Bilingual - Spanish preferred

  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required

  • California Team Members must be registered on the TrustLine Registry

Physical Requirements *:*



  • Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public

  • Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system

Work Environment *:*



  • While performing the duties of this job, regularly exposed to moving mechanical parts

  • The noise level in the environment is occasionally loud

  • Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business

Work Environment *:*



  • Must be able to travel by car and airplane up to 10% of the time

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.



FUNCTIONAL GROUP Sales



FULL-TIME Full-time



See full job description

LOCATION 150 East Fremont Avenue Sunnyvale CA 94087



At 24 Hour Fitness we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.



Description *:*



The Operations Manager (OM) ensures that the club delivers the best guest and member experience.



  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club

  • Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness

  • Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club

  • Hires, trains and develops a strong team of Service Representative and Kids' Club professionals that delivers on company goals and reflects its values

  • Responsible for the successful attainment of department targets (e.g. member service, cleanliness, revenue, and retention)

  • Ensures that the facility is well equipped, and provides a clean and safe environment for both members and employees

  • Depending on the club revenue size, these activities may be entirely delegated to assistant managers and staff (in larger clubs), occur only infrequently (in mid-size clubs), or may require routine direct involvement (in smaller clubs)

Essential Duties & Responsibilities *:*



  • Service Management


  • Ensure that all club members are delivered a high member service experience


  • Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines


  • Resolve member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters


  • Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience


  • Assist GM in providing direction to third party janitorial service


  • Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience

  • Club Administration


  • Drive club efforts in achieving revenue goals in Retail, Drink, Juice Bar and ancillary revenue


  • Work with GM in planning and implementation of promotions and merchandising


  • Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure


  • Ensure Kids' Club team members follow all policies and procedures to ensure a safe environment for our member's children


  • Ensures the proper adult to child ratio is enforced in Kids' Club at all times


  • Ensure that only team members who have completed the appropriate training work in Kids' Club


  • Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance


  • Mediate club team member relations matters for all club operations team members


  • Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Computer Check-in, Telephone Inquiry, Guest Registration, Master Appointment Book, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc.


  • Maintain an efficient 'back office'. To achieve this objective, the OM will oversee the following activities, which may be primarily be done by an Assistant Operations Manager


  • Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control


  • Make daily banking deposits


  • Order and maintain all supplies


  • Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports


  • Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports

  • Staffing and Development


  • Maintain a fully engaged and high performing member service team that aligns with company values and goals


  • Hire (with GM approval) qualified Front Desk, Kid's Club staff, and Group X Instructors


  • Manage Front Desk, Kid's Club, and Group X Instructor schedule within budgeted hours submitted to and approved by GM


  • Train & develop Front Desk, Kid's Club staff, and Group X Instructors on 24 Hour Fitness member service SOPs and objectives


  • Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities


  • Coach staff under the guidance of the General Manager and consult with the Area Human Resources Manager for additional direction when necessary

  • This position directly manages the following positions inside the club:


  • Service Representative (3-9)


  • Service Representative Night (2-3)


  • Kid's Club Supervisor (1-2)


  • Kid's Club Attendant (2-7)


  • Group X Instructors

Qualifications *:*



  • 1-2 years as customer service / operations associate

  • Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees

  • Face-to-face customer service experience.

  • Strong interpersonal and communication skills, including proper telephone etiquette

  • Possesses strong organizational skills to execute and prioritize multiple tasks

  • Understands basic record keeping practices and procedures

  • Experience operating office equipment such as computers, calculators, and photocopiers. Must be computer proficient with basic skills in Word and Excel

Certifications / Educational Requirements *:*



  • High School diploma or General Educational Development (G.E.D.)

  • Bachelor's Degree preferred

  • Bilingual - Spanish preferred

  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required

  • California Team Members must be registered on the TrustLine Registry

Physical Requirements *:*



  • Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public

  • Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system

Work Environment *:*



  • While performing the duties of this job, regularly exposed to moving mechanical parts

  • The noise level in the environment is occasionally loud

  • Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business

Work Environment *:*



  • Must be able to travel by car and airplane up to 10% of the time

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.



IND-2



FUNCTIONAL GROUP Fitness



FULL-TIME Full-time



See full job description

LOCATION 10636 San Pablo Ave El Cerrito CA 94530



At 24 Hour Fitness we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.



Description *:*



The Operations Manager (OM) ensures that the club delivers the best guest and member experience.



  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club

  • Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness

  • Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club

  • Hires, trains and develops a strong team of Service Representative and Kids' Club professionals that delivers on company goals and reflects its values

  • Responsible for the successful attainment of department targets (e.g. member service, cleanliness, revenue, and retention)

  • Ensures that the facility is well equipped, and provides a clean and safe environment for both members and employees

  • Depending on the club revenue size, these activities may be entirely delegated to assistant managers and staff (in larger clubs), occur only infrequently (in mid-size clubs), or may require routine direct involvement (in smaller clubs)


Essential Duties & Responsibilities *:*



  • Service Management


  • Ensure that all club members are delivered a high member service experience


  • Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines


  • Resolve member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters


  • Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience


  • Assist GM in providing direction to third party janitorial service


  • Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience

  • Club Administration


  • Drive club efforts in achieving revenue goals in Retail, Drink, Juice Bar and ancillary revenue


  • Work with GM in planning and implementation of promotions and merchandising


  • Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure


  • Ensure Kids' Club team members follow all policies and procedures to ensure a safe environment for our member's children


  • Ensures the proper adult to child ratio is enforced in Kids' Club at all times


  • Ensure that only team members who have completed the appropriate training work in Kids' Club


  • Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance


  • Mediate club team member relations matters for all club operations team members


  • Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Computer Check-in, Telephone Inquiry, Guest Registration, Master Appointment Book, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc.


  • Maintain an efficient 'back office'. To achieve this objective, the OM will oversee the following activities, which may be primarily be done by an Assistant Operations Manager


  • Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control


  • Make daily banking deposits


  • Order and maintain all supplies


  • Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports


  • Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports

  • Staffing and Development


  • Maintain a fully engaged and high performing member service team that aligns with company values and goals


  • Hire (with GM approval) qualified Front Desk, Kid's Club staff, and Group X Instructors


  • Manage Front Desk, Kid's Club, and Group X Instructor schedule within budgeted hours submitted to and approved by GM


  • Train & develop Front Desk, Kid's Club staff, and Group X Instructors on 24 Hour Fitness member service SOPs and objectives


  • Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities


  • Coach staff under the guidance of the General Manager and consult with the Area Human Resources Manager for additional direction when necessary

  • This position directly manages the following positions inside the club:


  • Service Representative (3-9)


  • Service Representative Night (2-3)


  • Kid's Club Supervisor (1-2)


  • Kid's Club Attendant (2-7)


  • Group X Instructors


Qualifications *:*



  • 1-2 years as customer service / operations associate

  • Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees

  • Face-to-face customer service experience.

  • Strong interpersonal and communication skills, including proper telephone etiquette

  • Possesses strong organizational skills to execute and prioritize multiple tasks

  • Understands basic record keeping practices and procedures

  • Experience operating office equipment such as computers, calculators, and photocopiers. Must be computer proficient with basic skills in Word and Excel


Certifications / Educational Requirements *:*



  • High School diploma or General Educational Development (G.E.D.)

  • Bachelor's Degree preferred

  • Bilingual - Spanish preferred

  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required

  • California Team Members must be registered on the TrustLine Registry


Physical Requirements *:*



  • Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public

  • Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system


Work Environment *:*



  • While performing the duties of this job, regularly exposed to moving mechanical parts

  • The noise level in the environment is occasionally loud

  • Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business

Work Environment *:*



  • Must be able to travel by car and airplane up to 10% of the time


This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.



IND-2



FUNCTIONAL GROUP Fitness



FULL-TIME Full-time



See full job description

LOCATION 6830 E County Line Rd Highlands Ranch CO 80126



At 24 Hour Fitness we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.



Description *:*



The Operations Manager (OM) ensures that the club delivers the best guest and member experience.



  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club

  • Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness

  • Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club

  • Hires, trains and develops a strong team of Service Representative and Kids' Club professionals that delivers on company goals and reflects its values

  • Responsible for the successful attainment of department targets (e.g. member service, cleanliness, revenue, and retention)

  • Ensures that the facility is well equipped, and provides a clean and safe environment for both members and employees

  • Depending on the club revenue size, these activities may be entirely delegated to assistant managers and staff (in larger clubs), occur only infrequently (in mid-size clubs), or may require routine direct involvement (in smaller clubs)


Essential Duties & Responsibilities *:*



  • Service Management


  • Ensure that all club members are delivered a high member service experience


  • Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines


  • Resolve member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters


  • Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience


  • Assist GM in providing direction to third party janitorial service


  • Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience

  • Club Administration


  • Drive club efforts in achieving revenue goals in Retail, Drink, Juice Bar and ancillary revenue


  • Work with GM in planning and implementation of promotions and merchandising


  • Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure


  • Ensure Kids' Club team members follow all policies and procedures to ensure a safe environment for our member's children


  • Ensures the proper adult to child ratio is enforced in Kids' Club at all times


  • Ensure that only team members who have completed the appropriate training work in Kids' Club


  • Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance


  • Mediate club team member relations matters for all club operations team members


  • Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Computer Check-in, Telephone Inquiry, Guest Registration, Master Appointment Book, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc.


  • Maintain an efficient 'back office'. To achieve this objective, the OM will oversee the following activities, which may be primarily be done by an Assistant Operations Manager


  • Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control


  • Make daily banking deposits


  • Order and maintain all supplies


  • Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports


  • Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports

  • Staffing and Development


  • Maintain a fully engaged and high performing member service team that aligns with company values and goals


  • Hire (with GM approval) qualified Front Desk, Kid's Club staff, and Group X Instructors


  • Manage Front Desk, Kid's Club, and Group X Instructor schedule within budgeted hours submitted to and approved by GM


  • Train & develop Front Desk, Kid's Club staff, and Group X Instructors on 24 Hour Fitness member service SOPs and objectives


  • Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities


  • Coach staff under the guidance of the General Manager and consult with the Area Human Resources Manager for additional direction when necessary

  • This position directly manages the following positions inside the club:


  • Service Representative (3-9)


  • Service Representative Night (2-3)


  • Kid's Club Supervisor (1-2)


  • Kid's Club Attendant (2-7)


  • Group X Instructors


Qualifications *:*



  • 1-2 years as customer service / operations associate

  • Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees

  • Face-to-face customer service experience.

  • Strong interpersonal and communication skills, including proper telephone etiquette

  • Possesses strong organizational skills to execute and prioritize multiple tasks

  • Understands basic record keeping practices and procedures

  • Experience operating office equipment such as computers, calculators, and photocopiers. Must be computer proficient with basic skills in Word and Excel


Certifications / Educational Requirements *:*



  • High School diploma or General Educational Development (G.E.D.)

  • Bachelor's Degree preferred

  • Bilingual - Spanish preferred

  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required

  • California Team Members must be registered on the TrustLine Registry


Physical Requirements *:*



  • Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public

  • Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system


Work Environment *:*



  • While performing the duties of this job, regularly exposed to moving mechanical parts

  • The noise level in the environment is occasionally loud

  • Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business

Work Environment *:*



  • Must be able to travel by car and airplane up to 10% of the time


This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.



IND-2



FUNCTIONAL GROUP Operations



FULL-TIME Full-time



See full job description

LOCATION 1650 Industrial Road San Carlos CA 94070



At 24 Hour Fitness we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.



Description *:*



The Operations Manager (OM) ensures that the club delivers the best guest and member experience.



  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club

  • Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness

  • Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club

  • Hires, trains and develops a strong team of Service Representative and Kids' Club professionals that delivers on company goals and reflects its values

  • Responsible for the successful attainment of department targets (e.g. member service, cleanliness, revenue, and retention)

  • Ensures that the facility is well equipped, and provides a clean and safe environment for both members and employees

  • Depending on the club revenue size, these activities may be entirely delegated to assistant managers and staff (in larger clubs), occur only infrequently (in mid-size clubs), or may require routine direct involvement (in smaller clubs)

Essential Duties & Responsibilities *:*



  • Service Management


  • Ensure that all club members are delivered a high member service experience


  • Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines


  • Resolve member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters


  • Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience


  • Assist GM in providing direction to third party janitorial service


  • Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience

  • Club Administration


  • Drive club efforts in achieving revenue goals in Retail, Drink, Juice Bar and ancillary revenue


  • Work with GM in planning and implementation of promotions and merchandising


  • Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure


  • Ensure Kids' Club team members follow all policies and procedures to ensure a safe environment for our member's children


  • Ensures the proper adult to child ratio is enforced in Kids' Club at all times


  • Ensure that only team members who have completed the appropriate training work in Kids' Club


  • Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance


  • Mediate club team member relations matters for all club operations team members


  • Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Computer Check-in, Telephone Inquiry, Guest Registration, Master Appointment Book, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc.


  • Maintain an efficient 'back office'. To achieve this objective, the OM will oversee the following activities, which may be primarily be done by an Assistant Operations Manager


  • Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control


  • Make daily banking deposits


  • Order and maintain all supplies


  • Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports


  • Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports

  • Staffing and Development


  • Maintain a fully engaged and high performing member service team that aligns with company values and goals


  • Hire (with GM approval) qualified Front Desk, Kid's Club staff, and Group X Instructors


  • Manage Front Desk, Kid's Club, and Group X Instructor schedule within budgeted hours submitted to and approved by GM


  • Train & develop Front Desk, Kid's Club staff, and Group X Instructors on 24 Hour Fitness member service SOPs and objectives


  • Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities


  • Coach staff under the guidance of the General Manager and consult with the Area Human Resources Manager for additional direction when necessary

  • This position directly manages the following positions inside the club:


  • Service Representative (3-9)


  • Service Representative Night (2-3)


  • Kid's Club Supervisor (1-2)


  • Kid's Club Attendant (2-7)


  • Group X Instructors

Qualifications *:*



  • 1-2 years as customer service / operations associate

  • Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees

  • Face-to-face customer service experience.

  • Strong interpersonal and communication skills, including proper telephone etiquette

  • Possesses strong organizational skills to execute and prioritize multiple tasks

  • Understands basic record keeping practices and procedures

  • Experience operating office equipment such as computers, calculators, and photocopiers. Must be computer proficient with basic skills in Word and Excel

Certifications / Educational Requirements *:*



  • High School diploma or General Educational Development (G.E.D.)

  • Bachelor's Degree preferred

  • Bilingual - Spanish preferred

  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required

  • California Team Members must be registered on the TrustLine Registry

Physical Requirements *:*



  • Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public

  • Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system

Work Environment *:*



  • While performing the duties of this job, regularly exposed to moving mechanical parts

  • The noise level in the environment is occasionally loud

  • Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business

Work Environment *:*



  • Must be able to travel by car and airplane up to 10% of the time

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.



FUNCTIONAL GROUP Fitness



FULL-TIME Full-time



See full job description

LOCATION 2685 Pacific Coast Highway Torrance CA 90505



At 24 Hour Fitness we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.



Description:



The Operations Manager (OM) ensures that the club delivers the best guest and member experience.



  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club


  • Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness


  • Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club


  • Hires, trains and develops a strong team of Service Representative and Kids' Club professionals that delivers on company goals and reflects its values


  • Responsible for the successful attainment of department targets (e.g. member service, cleanliness, revenue, and retention)


  • Ensures that the facility is well equipped, and provides a clean and safe environment for both members and employees


  • Depending on the club revenue size, these activities may be entirely delegated to assistant managers and staff (in larger clubs), occur only infrequently (in mid-size clubs), or may require routine direct involvement (in smaller clubs)


Essential Duties & Responsibilities:



  • Service Management


  • Ensure that all club members are delivered a high member service experience


  • Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines


  • Resolve member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters


  • Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience


  • Assist GM in providing direction to third party janitorial service


  • Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience


  • Club Administration


  • Drive club efforts in achieving revenue goals in Retail, Drink, Juice Bar and ancillary revenue


  • Work with GM in planning and implementation of promotions and merchandising


  • Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure


  • Ensure Kids' Club team members follow all policies and procedures to ensure a safe environment for our member's children


  • Ensures the proper adult to child ratio is enforced in Kids' Club at all times


  • Ensure that only team members who have completed the appropriate training work in Kids' Club


  • Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance


  • Mediate club team member relations matters for all club operations team members


  • Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Computer Check-in, Telephone Inquiry, Guest Registration, Master Appointment Book, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc.


  • Maintain an efficient 'back office'. To achieve this objective, the OM will oversee the following activities, which may be primarily be done by an Assistant Operations Manager


  • Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control


  • Make daily banking deposits


  • Order and maintain all supplies


  • Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports


  • Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports


  • Staffing and Development


  • Maintain a fully engaged and high performing member service team that aligns with company values and goals


  • Hire (with GM approval) qualified Front Desk, Kid's Club staff, and Group X Instructors


  • Manage Front Desk, Kid's Club, and Group X Instructor schedule within budgeted hours submitted to and approved by GM


  • Train & develop Front Desk, Kid's Club staff, and Group X Instructors on 24 Hour Fitness member service SOPs and objectives


  • Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities


  • Coach staff under the guidance of the General Manager and consult with the Area Human Resources Manager for additional direction when necessary


  • This position directly manages the following positions inside the club:


  • Service Representative (3-9)


  • Service Representative Night (2-3)


  • Kid's Club Supervisor (1-2)


  • Kid's Club Attendant (2-7)


  • Group X Instructors


Qualifications:



  • 1-2 years as customer service / operations associate


  • Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees


  • Face-to-face customer service experience.


  • Strong interpersonal and communication skills, including proper telephone etiquette


  • Possesses strong organizational skills to execute and prioritize multiple tasks


  • Understands basic record keeping practices and procedures


  • Experience operating office equipment such as computers, calculators, and photocopiers. Must be computer proficient with basic skills in Word and Excel


Certifications / Educational Requirements:



  • High School diploma or General Educational Development (G.E.D.)


  • Bachelor's Degree preferred


  • Bilingual - Spanish preferred


  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required


  • California Team Members must be registered on the TrustLine Registry


Physical Requirements:



  • Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public


  • Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system


Work Environment:



  • While performing the duties of this job, regularly exposed to moving mechanical parts


  • The noise level in the environment is occasionally loud


  • Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business


Work Environment:



  • Must be able to travel by car and airplane up to 10% of the time


This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.



FUNCTIONAL GROUP Operations



FULL-TIME Full-time



See full job description

LOCATION 1601 N. Hardin Boulevard McKinney TX 75071



At 24 Hour Fitness we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.



Description *:*



The Operations Manager (OM) ensures that the club delivers the best guest and member experience.



  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club

  • Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness

  • Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club

  • Hires, trains and develops a strong team of Service Representative and Kids' Club professionals that delivers on company goals and reflects its values

  • Responsible for the successful attainment of department targets (e.g. member service, cleanliness, revenue, and retention)

  • Ensures that the facility is well equipped, and provides a clean and safe environment for both members and employees

  • Depending on the club revenue size, these activities may be entirely delegated to assistant managers and staff (in larger clubs), occur only infrequently (in mid-size clubs), or may require routine direct involvement (in smaller clubs)

Essential Duties & Responsibilities *:*



  • Service Management


  • Ensure that all club members are delivered a high member service experience


  • Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines


  • Resolve member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters


  • Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience


  • Assist GM in providing direction to third party janitorial service


  • Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience

  • Club Administration


  • Drive club efforts in achieving revenue goals in Retail, Drink, Juice Bar and ancillary revenue


  • Work with GM in planning and implementation of promotions and merchandising


  • Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure


  • Ensure Kids' Club team members follow all policies and procedures to ensure a safe environment for our member's children


  • Ensures the proper adult to child ratio is enforced in Kids' Club at all times


  • Ensure that only team members who have completed the appropriate training work in Kids' Club


  • Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance


  • Mediate club team member relations matters for all club operations team members


  • Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Computer Check-in, Telephone Inquiry, Guest Registration, Master Appointment Book, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc.


  • Maintain an efficient 'back office'. To achieve this objective, the OM will oversee the following activities, which may be primarily be done by an Assistant Operations Manager


  • Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control


  • Make daily banking deposits


  • Order and maintain all supplies


  • Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports


  • Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports

  • Staffing and Development


  • Maintain a fully engaged and high performing member service team that aligns with company values and goals


  • Hire (with GM approval) qualified Front Desk, Kid's Club staff, and Group X Instructors


  • Manage Front Desk, Kid's Club, and Group X Instructor schedule within budgeted hours submitted to and approved by GM


  • Train & develop Front Desk, Kid's Club staff, and Group X Instructors on 24 Hour Fitness member service SOPs and objectives


  • Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities


  • Coach staff under the guidance of the General Manager and consult with the Area Human Resources Manager for additional direction when necessary

  • This position directly manages the following positions inside the club:


  • Service Representative (3-9)


  • Service Representative Night (2-3)


  • Kid's Club Supervisor (1-2)


  • Kid's Club Attendant (2-7)


  • Group X Instructors

Qualifications *:*



  • 1-2 years as customer service / operations associate

  • Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees

  • Face-to-face customer service experience.

  • Strong interpersonal and communication skills, including proper telephone etiquette

  • Possesses strong organizational skills to execute and prioritize multiple tasks

  • Understands basic record keeping practices and procedures

  • Experience operating office equipment such as computers, calculators, and photocopiers. Must be computer proficient with basic skills in Word and Excel

Certifications / Educational Requirements *:*



  • High School diploma or General Educational Development (G.E.D.)

  • Bachelor's Degree preferred

  • Bilingual - Spanish preferred

  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required

  • California Team Members must be registered on the TrustLine Registry

Physical Requirements *:*



  • Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public

  • Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system

Work Environment *:*



  • While performing the duties of this job, regularly exposed to moving mechanical parts

  • The noise level in the environment is occasionally loud

  • Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business

Work Environment *:*



  • Must be able to travel by car and airplane up to 10% of the time

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.



FUNCTIONAL GROUP Operations



FULL-TIME Full-time



See full job description

LOCATION 5001 Overton Ridge Blvd Fort Worth TX 76132



At 24 Hour Fitness we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.



Description *:*



The Operations Manager (OM) ensures that the club delivers the best guest and member experience.



  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club

  • Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness

  • Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club

  • Hires, trains and develops a strong team of Service Representative and Kids' Club professionals that delivers on company goals and reflects its values

  • Responsible for the successful attainment of department targets (e.g. member service, cleanliness, revenue, and retention)

  • Ensures that the facility is well equipped, and provides a clean and safe environment for both members and employees

  • Depending on the club revenue size, these activities may be entirely delegated to assistant managers and staff (in larger clubs), occur only infrequently (in mid-size clubs), or may require routine direct involvement (in smaller clubs)

Essential Duties & Responsibilities *:*



  • Service Management


  • Ensure that all club members are delivered a high member service experience


  • Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines


  • Resolve member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters


  • Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience


  • Assist GM in providing direction to third party janitorial service


  • Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience

  • Club Administration


  • Drive club efforts in achieving revenue goals in Retail, Drink, Juice Bar and ancillary revenue


  • Work with GM in planning and implementation of promotions and merchandising


  • Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure


  • Ensure Kids' Club team members follow all policies and procedures to ensure a safe environment for our member's children


  • Ensures the proper adult to child ratio is enforced in Kids' Club at all times


  • Ensure that only team members who have completed the appropriate training work in Kids' Club


  • Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance


  • Mediate club team member relations matters for all club operations team members


  • Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Computer Check-in, Telephone Inquiry, Guest Registration, Master Appointment Book, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc.


  • Maintain an efficient 'back office'. To achieve this objective, the OM will oversee the following activities, which may be primarily be done by an Assistant Operations Manager


  • Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control


  • Make daily banking deposits


  • Order and maintain all supplies


  • Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports


  • Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports

  • Staffing and Development


  • Maintain a fully engaged and high performing member service team that aligns with company values and goals


  • Hire (with GM approval) qualified Front Desk, Kid's Club staff, and Group X Instructors


  • Manage Front Desk, Kid's Club, and Group X Instructor schedule within budgeted hours submitted to and approved by GM


  • Train & develop Front Desk, Kid's Club staff, and Group X Instructors on 24 Hour Fitness member service SOPs and objectives


  • Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities


  • Coach staff under the guidance of the General Manager and consult with the Area Human Resources Manager for additional direction when necessary

  • This position directly manages the following positions inside the club:


  • Service Representative (3-9)


  • Service Representative Night (2-3)


  • Kid's Club Supervisor (1-2)


  • Kid's Club Attendant (2-7)


  • Group X Instructors


Qualifications *:*



  • 1-2 years as customer service / operations associate

  • Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees

  • Face-to-face customer service experience.

  • Strong interpersonal and communication skills, including proper telephone etiquette

  • Possesses strong organizational skills to execute and prioritize multiple tasks

  • Understands basic record keeping practices and procedures

  • Experience operating office equipment such as computers, calculators, and photocopiers. Must be computer proficient with basic skills in Word and Excel


Certifications / Educational Requirements *:*



  • High School diploma or General Educational Development (G.E.D.)

  • Bachelor's Degree preferred

  • Bilingual - Spanish preferred

  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required

  • California Team Members must be registered on the TrustLine Registry


Physical Requirements *:*



  • Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public

  • Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system


Work Environment *:*



  • While performing the duties of this job, regularly exposed to moving mechanical parts

  • The noise level in the environment is occasionally loud

  • Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business

Work Environment *:*



  • Must be able to travel by car and airplane up to 10% of the time


This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.



FUNCTIONAL GROUP Operations



FULL-TIME Full-time



See full job description

LOCATION 2900 Iris Avenue Boulder CO 80301



At 24 Hour Fitness we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.



Description *:*



The Operations Manager (OM) ensures that the club delivers the best guest and member experience.



  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club

  • Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness

  • Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club

  • Hires, trains and develops a strong team of Service Representative and Kids' Club professionals that delivers on company goals and reflects its values

  • Responsible for the successful attainment of department targets (e.g. member service, cleanliness, revenue, and retention)

  • Ensures that the facility is well equipped, and provides a clean and safe environment for both members and employees

  • Depending on the club revenue size, these activities may be entirely delegated to assistant managers and staff (in larger clubs), occur only infrequently (in mid-size clubs), or may require routine direct involvement (in smaller clubs)

Essential Duties & Responsibilities *:*



  • Service Management


  • Ensure that all club members are delivered a high member service experience


  • Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines


  • Resolve member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters


  • Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience


  • Assist GM in providing direction to third party janitorial service


  • Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience

  • Club Administration


  • Drive club efforts in achieving revenue goals in Retail, Drink, Juice Bar and ancillary revenue


  • Work with GM in planning and implementation of promotions and merchandising


  • Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure


  • Ensure Kids' Club team members follow all policies and procedures to ensure a safe environment for our member's children


  • Ensures the proper adult to child ratio is enforced in Kids' Club at all times


  • Ensure that only team members who have completed the appropriate training work in Kids' Club


  • Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance


  • Mediate club team member relations matters for all club operations team members


  • Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Computer Check-in, Telephone Inquiry, Guest Registration, Master Appointment Book, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc.


  • Maintain an efficient 'back office'. To achieve this objective, the OM will oversee the following activities, which may be primarily be done by an Assistant Operations Manager


  • Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control


  • Make daily banking deposits


  • Order and maintain all supplies


  • Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports


  • Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports

  • Staffing and Development


  • Maintain a fully engaged and high performing member service team that aligns with company values and goals


  • Hire (with GM approval) qualified Front Desk, Kid's Club staff, and Group X Instructors


  • Manage Front Desk, Kid's Club, and Group X Instructor schedule within budgeted hours submitted to and approved by GM


  • Train & develop Front Desk, Kid's Club staff, and Group X Instructors on 24 Hour Fitness member service SOPs and objectives


  • Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities


  • Coach staff under the guidance of the General Manager and consult with the Area Human Resources Manager for additional direction when necessary

  • This position directly manages the following positions inside the club:


  • Service Representative (3-9)


  • Service Representative Night (2-3)


  • Kid's Club Supervisor (1-2)


  • Kid's Club Attendant (2-7)


  • Group X Instructors


Qualifications *:*



  • 1-2 years as customer service / operations associate

  • Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees

  • Face-to-face customer service experience.

  • Strong interpersonal and communication skills, including proper telephone etiquette

  • Possesses strong organizational skills to execute and prioritize multiple tasks

  • Understands basic record keeping practices and procedures

  • Experience operating office equipment such as computers, calculators, and photocopiers. Must be computer proficient with basic skills in Word and Excel


Certifications / Educational Requirements *:*



  • High School diploma or General Educational Development (G.E.D.)

  • Bachelor's Degree preferred

  • Bilingual - Spanish preferred

  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required

  • California Team Members must be registered on the TrustLine Registry


Physical Requirements *:*



  • Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public

  • Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system


Work Environment *:*



  • While performing the duties of this job, regularly exposed to moving mechanical parts

  • The noise level in the environment is occasionally loud

  • Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business

Work Environment *:*



  • Must be able to travel by car and airplane up to 10% of the time


This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.



FUNCTIONAL GROUP Operations



FULL-TIME Full-time



See full job description

LOCATION 11798 E Oswego St Englewood CO 80112



At 24 Hour Fitness we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.



Description *:*



The Operations Manager (OM) ensures that the club delivers the best guest and member experience.



  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club

  • Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness

  • Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club

  • Hires, trains and develops a strong team of Service Representative and Kids' Club professionals that delivers on company goals and reflects its values

  • Responsible for the successful attainment of department targets (e.g. member service, cleanliness, revenue, and retention)

  • Ensures that the facility is well equipped, and provides a clean and safe environment for both members and employees

  • Depending on the club revenue size, these activities may be entirely delegated to assistant managers and staff (in larger clubs), occur only infrequently (in mid-size clubs), or may require routine direct involvement (in smaller clubs)

Essential Duties & Responsibilities *:*



  • Service Management


  • Ensure that all club members are delivered a high member service experience


  • Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines


  • Resolve member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters


  • Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience


  • Assist GM in providing direction to third party janitorial service


  • Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience

  • Club Administration


  • Drive club efforts in achieving revenue goals in Retail, Drink, Juice Bar and ancillary revenue


  • Work with GM in planning and implementation of promotions and merchandising


  • Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure


  • Ensure Kids' Club team members follow all policies and procedures to ensure a safe environment for our member's children


  • Ensures the proper adult to child ratio is enforced in Kids' Club at all times


  • Ensure that only team members who have completed the appropriate training work in Kids' Club


  • Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance


  • Mediate club team member relations matters for all club operations team members


  • Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Computer Check-in, Telephone Inquiry, Guest Registration, Master Appointment Book, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc.


  • Maintain an efficient 'back office'. To achieve this objective, the OM will oversee the following activities, which may be primarily be done by an Assistant Operations Manager


  • Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control


  • Make daily banking deposits


  • Order and maintain all supplies


  • Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports


  • Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports

  • Staffing and Development


  • Maintain a fully engaged and high performing member service team that aligns with company values and goals


  • Hire (with GM approval) qualified Front Desk, Kid's Club staff, and Group X Instructors


  • Manage Front Desk, Kid's Club, and Group X Instructor schedule within budgeted hours submitted to and approved by GM


  • Train & develop Front Desk, Kid's Club staff, and Group X Instructors on 24 Hour Fitness member service SOPs and objectives


  • Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities


  • Coach staff under the guidance of the General Manager and consult with the Area Human Resources Manager for additional direction when necessary

  • This position directly manages the following positions inside the club:


  • Service Representative (3-9)


  • Service Representative Night (2-3)


  • Kid's Club Supervisor (1-2)


  • Kid's Club Attendant (2-7)


  • Group X Instructors


Qualifications *:*



  • 1-2 years as customer service / operations associate

  • Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees

  • Face-to-face customer service experience.

  • Strong interpersonal and communication skills, including proper telephone etiquette

  • Possesses strong organizational skills to execute and prioritize multiple tasks

  • Understands basic record keeping practices and procedures

  • Experience operating office equipment such as computers, calculators, and photocopiers. Must be computer proficient with basic skills in Word and Excel


Certifications / Educational Requirements *:*



  • High School diploma or General Educational Development (G.E.D.)

  • Bachelor's Degree preferred

  • Bilingual - Spanish preferred

  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required

  • California Team Members must be registered on the TrustLine Registry


Physical Requirements *:*



  • Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public

  • Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system


Work Environment *:*



  • While performing the duties of this job, regularly exposed to moving mechanical parts

  • The noise level in the environment is occasionally loud

  • Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business

Work Environment *:*



  • Must be able to travel by car and airplane up to 10% of the time


This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.



FUNCTIONAL GROUP Operations



FULL-TIME Full-time



See full job description

LOCATION 19350 Nordhoff St Unit D Northridge CA 91324



At 24 Hour Fitness we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.



Description:



The Operations Manager (OM) ensures that the club delivers the best guest and member experience.



  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club


  • Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness


  • Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club


  • Hires, trains and develops a strong team of Service Representative and Kids' Club professionals that delivers on company goals and reflects its values


  • Responsible for the successful attainment of department targets (e.g. member service, cleanliness, revenue, and retention)


  • Ensures that the facility is well equipped, and provides a clean and safe environment for both members and employees


  • Depending on the club revenue size, these activities may be entirely delegated to assistant managers and staff (in larger clubs), occur only infrequently (in mid-size clubs), or may require routine direct involvement (in smaller clubs)


Essential Duties & Responsibilities:



  • Service Management


  • Ensure that all club members are delivered a high member service experience


  • Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines


  • Resolve member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters


  • Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience


  • Assist GM in providing direction to third party janitorial service


  • Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience


  • Club Administration


  • Drive club efforts in achieving revenue goals in Retail, Drink, Juice Bar and ancillary revenue


  • Work with GM in planning and implementation of promotions and merchandising


  • Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure


  • Ensure Kids' Club team members follow all policies and procedures to ensure a safe environment for our member's children


  • Ensures the proper adult to child ratio is enforced in Kids' Club at all times


  • Ensure that only team members who have completed the appropriate training work in Kids' Club


  • Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance


  • Mediate club team member relations matters for all club operations team members


  • Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Computer Check-in, Telephone Inquiry, Guest Registration, Master Appointment Book, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc.


  • Maintain an efficient 'back office'. To achieve this objective, the OM will oversee the following activities, which may be primarily be done by an Assistant Operations Manager


  • Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control


  • Make daily banking deposits


  • Order and maintain all supplies


  • Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports


  • Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports


  • Staffing and Development


  • Maintain a fully engaged and high performing member service team that aligns with company values and goals


  • Hire (with GM approval) qualified Front Desk, Kid's Club staff, and Group X Instructors


  • Manage Front Desk, Kid's Club, and Group X Instructor schedule within budgeted hours submitted to and approved by GM


  • Train & develop Front Desk, Kid's Club staff, and Group X Instructors on 24 Hour Fitness member service SOPs and objectives


  • Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities


  • Coach staff under the guidance of the General Manager and consult with the Area Human Resources Manager for additional direction when necessary


  • This position directly manages the following positions inside the club:


  • Service Representative (3-9)


  • Service Representative Night (2-3)


  • Kid's Club Supervisor (1-2)


  • Kid's Club Attendant (2-7)


  • Group X Instructors


Qualifications:



  • 1-2 years as customer service / operations associate


  • Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees


  • Face-to-face customer service experience.


  • Strong interpersonal and communication skills, including proper telephone etiquette


  • Possesses strong organizational skills to execute and prioritize multiple tasks


  • Understands basic record keeping practices and procedures


  • Experience operating office equipment such as computers, calculators, and photocopiers. Must be computer proficient with basic skills in Word and Excel


Certifications / Educational Requirements:



  • High School diploma or General Educational Development (G.E.D.)


  • Bachelor's Degree preferred


  • Bilingual - Spanish preferred


  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required


  • California Team Members must be registered on the TrustLine Registry


Physical Requirements:



  • Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public


  • Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system


Work Environment:



  • While performing the duties of this job, regularly exposed to moving mechanical parts


  • The noise level in the environment is occasionally loud


  • Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business


Work Environment:



  • Must be able to travel by car and airplane up to 10% of the time


This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.



FUNCTIONAL GROUP Operations



FULL-TIME Full-time



See full job description

LOCATION 1131 West Arbrook Blvd Arlington TX 76015



At 24 Hour Fitness we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.



Description:



The Operations Manager (OM) ensures that the club delivers the best guest and member experience.



  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club

  • Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness

  • Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club

  • Hires, trains and develops a strong team of Service Representative and Kids' Club professionals that delivers on company goals and reflects its values

  • Responsible for the successful attainment of department targets (e.g. member service, cleanliness, revenue, and retention)

  • Ensures that the facility is well equipped, and provides a clean and safe environment for both members and employees

  • Depending on the club revenue size, these activities may be entirely delegated to assistant managers and staff (in larger clubs), occur only infrequently (in mid-size clubs), or may require routine direct involvement (in smaller clubs)


Essential Duties & Responsibilities:



  • Service Management


  • Ensure that all club members are delivered a high member service experience


  • Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines


  • Resolve member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters


  • Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience


  • Assist GM in providing direction to third party janitorial service


  • Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience

  • Club Administration


  • Drive club efforts in achieving revenue goals in Retail, Drink, Juice Bar and ancillary revenue


  • Work with GM in planning and implementation of promotions and merchandising


  • Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure


  • Ensure Kids' Club team members follow all policies and procedures to ensure a safe environment for our member's children


  • Ensures the proper adult to child ratio is enforced in Kids' Club at all times


  • Ensure that only team members who have completed the appropriate training work in Kids' Club


  • Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance


  • Mediate club team member relations matters for all club operations team members


  • Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Computer Check-in, Telephone Inquiry, Guest Registration, Master Appointment Book, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc.


  • Maintain an efficient 'back office'. To achieve this objective, the OM will oversee the following activities, which may be primarily be done by an Assistant Operations Manager


  • Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control


  • Make daily banking deposits


  • Order and maintain all supplies


  • Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports


  • Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports

  • Staffing and Development


  • Maintain a fully engaged and high performing member service team that aligns with company values and goals


  • Hire (with GM approval) qualified Front Desk, Kid's Club staff, and Group X Instructors


  • Manage Front Desk, Kid's Club, and Group X Instructor schedule within budgeted hours submitted to and approved by GM


  • Train & develop Front Desk, Kid's Club staff, and Group X Instructors on 24 Hour Fitness member service SOPs and objectives


  • Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities


  • Coach staff under the guidance of the General Manager and consult with the Area Human Resources Manager for additional direction when necessary

  • This position directly manages the following positions inside the club:


  • Service Representative (3-9)


  • Service Representative Night (2-3)


  • Kid's Club Supervisor (1-2)


  • Kid's Club Attendant (2-7)


  • Group X Instructors


Qualifications:



  • 1-2 years as customer service / operations associate

  • Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees

  • Face-to-face customer service experience.

  • Strong interpersonal and communication skills, including proper telephone etiquette

  • Possesses strong organizational skills to execute and prioritize multiple tasks

  • Understands basic record keeping practices and procedures

  • Experience operating office equipment such as computers, calculators, and photocopiers. Must be computer proficient with basic skills in Word and Excel


Certifications / Educational Requirements:



  • High School diploma or General Educational Development (G.E.D.)

  • Bachelor's Degree preferred

  • Bilingual - Spanish preferred

  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required

  • California Team Members must be registered on the TrustLine Registry


Physical Requirements:



  • Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public

  • Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system


Work Environment:



  • While performing the duties of this job, regularly exposed to moving mechanical parts

  • The noise level in the environment is occasionally loud

  • Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business

Work Environment:



  • Must be able to travel by car and airplane up to 10% of the time


This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.



IND-2



FUNCTIONAL GROUP Operations



FULL-TIME Full-time



See full job description

LOCATION 2050 Webster Street Oakland CA 94612



At 24 Hour Fitness we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.



Description *:*



The Operations Manager (OM) ensures that the club delivers the best guest and member experience.



  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club

  • Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness

  • Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club

  • Hires, trains and develops a strong team of Service Representative and Kids' Club professionals that delivers on company goals and reflects its values

  • Responsible for the successful attainment of department targets (e.g. member service, cleanliness, revenue, and retention)

  • Ensures that the facility is well equipped, and provides a clean and safe environment for both members and employees

  • Depending on the club revenue size, these activities may be entirely delegated to assistant managers and staff (in larger clubs), occur only infrequently (in mid-size clubs), or may require routine direct involvement (in smaller clubs)

Essential Duties & Responsibilities *:*



  • Service Management


  • Ensure that all club members are delivered a high member service experience


  • Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines


  • Resolve member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters


  • Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience


  • Assist GM in providing direction to third party janitorial service


  • Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience

  • Club Administration


  • Drive club efforts in achieving revenue goals in Retail, Drink, Juice Bar and ancillary revenue


  • Work with GM in planning and implementation of promotions and merchandising


  • Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure


  • Ensure Kids' Club team members follow all policies and procedures to ensure a safe environment for our member's children


  • Ensures the proper adult to child ratio is enforced in Kids' Club at all times


  • Ensure that only team members who have completed the appropriate training work in Kids' Club


  • Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance


  • Mediate club team member relations matters for all club operations team members


  • Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Computer Check-in, Telephone Inquiry, Guest Registration, Master Appointment Book, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc.


  • Maintain an efficient 'back office'. To achieve this objective, the OM will oversee the following activities, which may be primarily be done by an Assistant Operations Manager


  • Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control


  • Make daily banking deposits


  • Order and maintain all supplies


  • Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports


  • Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports

  • Staffing and Development


  • Maintain a fully engaged and high performing member service team that aligns with company values and goals


  • Hire (with GM approval) qualified Front Desk, Kid's Club staff, and Group X Instructors


  • Manage Front Desk, Kid's Club, and Group X Instructor schedule within budgeted hours submitted to and approved by GM


  • Train & develop Front Desk, Kid's Club staff, and Group X Instructors on 24 Hour Fitness member service SOPs and objectives


  • Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities


  • Coach staff under the guidance of the General Manager and consult with the Area Human Resources Manager for additional direction when necessary

  • This position directly manages the following positions inside the club:


  • Service Representative (3-9)


  • Service Representative Night (2-3)


  • Kid's Club Supervisor (1-2)


  • Kid's Club Attendant (2-7)


  • Group X Instructors


Qualifications *:*



  • 1-2 years as customer service / operations associate

  • Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees

  • Face-to-face customer service experience.

  • Strong interpersonal and communication skills, including proper telephone etiquette

  • Possesses strong organizational skills to execute and prioritize multiple tasks

  • Understands basic record keeping practices and procedures

  • Experience operating office equipment such as computers, calculators, and photocopiers. Must be computer proficient with basic skills in Word and Excel


Certifications / Educational Requirements *:*



  • High School diploma or General Educational Development (G.E.D.)

  • Bachelor's Degree preferred

  • Bilingual - Spanish preferred

  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required

  • California Team Members must be registered on the TrustLine Registry


Physical Requirements *:*



  • Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public

  • Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system


Work Environment *:*



  • While performing the duties of this job, regularly exposed to moving mechanical parts

  • The noise level in the environment is occasionally loud

  • Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business

Work Environment *:*



  • Must be able to travel by car and airplane up to 10% of the time


This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.



FUNCTIONAL GROUP Operations



FULL-TIME Full-time



See full job description

LOCATION 1335 W. Avenue P Palmdale CA 93551



At 24 Hour Fitness we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.



Description:



The Operations Manager (OM) ensures that the club delivers the best guest and member experience.



  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club

  • Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness

  • Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club

  • Hires, trains and develops a strong team of Service Representative and Kids' Club professionals that delivers on company goals and reflects its values

  • Responsible for the successful attainment of department targets (e.g. member service, cleanliness, revenue, and retention)

  • Ensures that the facility is well equipped, and provides a clean and safe environment for both members and employees

  • Depending on the club revenue size, these activities may be entirely delegated to assistant managers and staff (in larger clubs), occur only infrequently (in mid-size clubs), or may require routine direct involvement (in smaller clubs)


Essential Duties & Responsibilities:



  • Service Management


  • Ensure that all club members are delivered a high member service experience


  • Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines


  • Resolve member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters


  • Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience


  • Assist GM in providing direction to third party janitorial service


  • Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience

  • Club Administration


  • Drive club efforts in achieving revenue goals in Retail, Drink, Juice Bar and ancillary revenue


  • Work with GM in planning and implementation of promotions and merchandising


  • Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure


  • Ensure Kids' Club team members follow all policies and procedures to ensure a safe environment for our member's children


  • Ensures the proper adult to child ratio is enforced in Kids' Club at all times


  • Ensure that only team members who have completed the appropriate training work in Kids' Club


  • Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance


  • Mediate club team member relations matters for all club operations team members


  • Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Computer Check-in, Telephone Inquiry, Guest Registration, Master Appointment Book, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc.


  • Maintain an efficient 'back office'. To achieve this objective, the OM will oversee the following activities, which may be primarily be done by an Assistant Operations Manager


  • Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control


  • Make daily banking deposits


  • Order and maintain all supplies


  • Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports


  • Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports

  • Staffing and Development


  • Maintain a fully engaged and high performing member service team that aligns with company values and goals


  • Hire (with GM approval) qualified Front Desk, Kid's Club staff, and Group X Instructors


  • Manage Front Desk, Kid's Club, and Group X Instructor schedule within budgeted hours submitted to and approved by GM


  • Train & develop Front Desk, Kid's Club staff, and Group X Instructors on 24 Hour Fitness member service SOPs and objectives


  • Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities


  • Coach staff under the guidance of the General Manager and consult with the Area Human Resources Manager for additional direction when necessary

  • This position directly manages the following positions inside the club:


  • Service Representative (3-9)


  • Service Representative Night (2-3)


  • Kid's Club Supervisor (1-2)


  • Kid's Club Attendant (2-7)


  • Group X Instructors


Qualifications:



  • 1-2 years as customer service / operations associate

  • Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees

  • Face-to-face customer service experience.

  • Strong interpersonal and communication skills, including proper telephone etiquette

  • Possesses strong organizational skills to execute and prioritize multiple tasks

  • Understands basic record keeping practices and procedures

  • Experience operating office equipment such as computers, calculators, and photocopiers. Must be computer proficient with basic skills in Word and Excel


Certifications / Educational Requirements:



  • High School diploma or General Educational Development (G.E.D.)

  • Bachelor's Degree preferred

  • Bilingual - Spanish preferred

  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required

  • California Team Members must be registered on the TrustLine Registry


Physical Requirements:



  • Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public

  • Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system


Work Environment:



  • While performing the duties of this job, regularly exposed to moving mechanical parts

  • The noise level in the environment is occasionally loud

  • Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business

Work Environment:



  • Must be able to travel by car and airplane up to 10% of the time


This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.



IND-2



FUNCTIONAL GROUP Operations



FULL-TIME Full-time



See full job description
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