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Job Description


We believe in cultivating an environment that breeds opportunity and encourages people to be the best version of themselves. Our team members see work as more than just a job-it's a career built on passion, grit, and ambition. From achieving personal success to lifting others up to do the same, we all rise together. We help people achieve their goals and then some. Our culture is centered around making an impact. We believe in doing what we love and encouraging others to do the same.


 


Job Description


Reporting to the Director of Operations, this position is responsible for all steps associated with the sales process. This entails the following:
• Increase sales and market share through assigned and newly generated accounts
• Manage developed and existing customer relationships
• Prepare and present sales information and effective proposals for customers face to face
• Participate in collaborative learning by being present on virtual meetings and providing constructive feedback from personal experience with working with various clients
• Acquire new business for the client by practicing excellent, friendly customer service, having a thorough knowledge of the brand, products, and marketing materials


Qualifications


Experience and Education Requirements:
• Bachelor's or Associate's degree in a related field is desired but not required
• Customer service experience
• Availability to work a full-time work schedule
• Previous experience or training in sales or lead generation


 


 



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Job Description


We are going through an expansion this summer and are currently conducting interviews for our Full Time, Part Time, and Internship positions.


 


 


WE PROUDLY OFFER


-Full paid one on one training


-Full time / Part Time


-Base plus weekly bonuses


-Management trainee position


-Yearly R&R trips


 


THE PROPER CANDIDATE WOULD HAVE:


- Excellent verbal & written communication skills and the willingness to learn


- Must be a team player and work well with others


- Great customer service skills


- Effective listening skills


- Enthusiastic personality!


 


POSITION DETAILS:


- Deliver an outstanding store experience that improves customer loyalty and strengthens our team


- Demonstrate and provide our customers with product knowledge and information


- Aid our patrons with new acquisitions, upgrades, and services


- Identify the right solutions to customer billing, technical and or account issues


 


EXPERIENCE IN THE FOLLOWING IS A PLUS BUT NOT REQUIRED:


- Customer Service


- Hospitality


- Work in the Restaurant Industry


- Retail/Sales


- Marketing/Advertising


- Management/Leadership Skills


 


**This Business Does Not Do Any of the Following:


-Telemarketing


-Door to Door Sales


-Business to Business


 


DON'T FORGET TO APPLY TODAY!


 



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At Whole Foods Market, we’re committed to providing record-setting grocery delivery services to our Prime Now customers. This is a fast-growing program and candidates who are passionate about our quality products and great customer service will be a great fit. We think you’ll agree that it’s a great time to join #TeamWFM.As an In-Store Shopper, you’ll work on the Store Support team supporting Prime Now customer orders, preparing them for delivery and/or pickup. While our offerings will continue to evolve, you’ll shop throughout our store for everyday goods including food, household items, and so much more. Having a flexible schedule is key to meeting our customer’s needs. We especially need Team Members who like to work on Saturday and Sunday – our busiest times of the week! Shoppers with the ability to work nights, weekends, and holidays are preferred.Availability RequirementsTeam Members receive their schedule up to 3 weeks in advanceAverage shifts are 4-8 hours longJob RequirementsComfort using handheld technology (mobile) device to fulfill ordersFulfills online orders efficiently, accurately and with a sense of urgencyDetail oriented, paying attention to product and order accuracyEagerness to learn product knowledge, customer service standards, and store operationsAbility to keep staging area organized and free of clutterWillingness to work in other departments of the store as required, e.G., customer service, cashier, grocery, etc.Basic QualificationsMust be at least 18 years oldAbility to read and speak basic EnglishAbility to lift up to 40 pounds, stand/walk for at least 6 hours, and be able to frequently push, pull, squat, bend, and reach with or without reasonable accommodationHigh School diploma or equivalent diploma Physical Requirements / Working ConditionsMust be able to lift 50 pounds.In an 8-hour work day: standing/walking 6-8 hours, sitting 1-4 hours.Hand use: single grasping, fine manipulation, pushing and pulling.Work requires the following motions: bending, twisting, squatting, and reaching.Exposure to FDA approved cleaning chemicals.Exposure to temperatures: < 32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), > 90 degrees Fahrenheit.Ability to work a flexible schedule including nights, weekends, and holidays as needed.Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.May require use of ladders. At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.


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Job Description


Mako Consultants is a brand development, sales, and promotional firm based in Dallas and has recently made plans to expand its entry-level team. We have openings for multiple outgoing, career motivated individuals to fill our Full Time Paid Intern positions IMMEDIATELY.


We Are:



  • Startup Incubator/Accelerators

  • Branding/Marketing Agency that works with cutting-edge Boutique brands in the local market

  • Extensively connected in the industry

  • Startup/Marketing strategic consultants


You Are:



  • Entrepreneurial

  • Love the startup world more than ANYTHING

  • Positive attitude, willing to soak up knowledge about startups

  • Can take constructive criticism and feedback

  • Willing to work hard to achieve goals and deadlines


  • Collaborative and a people person

  • Organized, disciplined, and have a sense of humor!


Why Work with Us?




  • Paid (yes, PAID)

  • We will help you build your startup (from scratch to market)

  • No coffee runs or email duty. In fact, we'll give you coffee/tea/chocolate

  • Work directly with one of the Managing Partners

  • You'll work with real clients and solve real problems

  • If you are a great fit, we will offer you a full-time job

  • You will learn more than you ever have in a real startup/startup incubator environment

  • After the internship, you will have the knowledge to start, build, and sell your startup

  • We're pretty cool and laid-back


Qualifications:



  • Bachelor's degree in Marketing, Business, or other related fields (or working towards one)

  • Basic knowledge of marketing & startups



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Job Description


CALL CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS


We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and upsell customers on new products and services. There are a wide variety of project openings on government program as well as some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable.


Schedules vary by site and project however we can usually find something that works for everyone. This is an entry-level position with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus.


--------------


POSITION RESPONSIBILITIES


WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?


This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.


Essential Duties



  • Handle inbound and outbound contacts in a courteous, timely, and professional manner

  • Listen to customers, understand their needs, and resolve customer issues

  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable

  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner

  • Utilize systems and technology to complete account management tasks

  • Accurately document and process customer claims in appropriate systems

  • Follow all required scripts, policies, and procedures

  • Utilize knowledge base and training to accurately answer customer questions

  • Comply with requirements surrounding confidential information and personal information

  • Appropriately escalate customer issues with the managerial team

  • Escalate customer issues to the appropriate staff and managerial for resolution as needed.

  • Ensure first call resolution through problems solving and effective call handling

  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes

  • Adhere to all attendance and work schedule requirements


--------------


CANDIDATE QUALIFICATIONS


WONDER IF YOU ARE A GOOD FIT?


It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.


Required



  • Must be 18 years of age or older

  • High school diploma or equivalent

  • Experience with data-entry utilizing a computer

  • The ability to read and speak English fluently

  • Have a wired, high-speed internet connection (Download speed of 20Mbps+)

  • Excellent organizational, written, and oral communication skills

  • The ability to type swiftly and accurately (20+ words a minute)

  • Ability to work regularly scheduled shifts within our hours of operation including the training period.

  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications

  • Highly reliable with the ability to maintain regular attendance and punctuality

  • The ability to evaluate, troubleshoot, and follow-up on customer issues

  • An aptitude for conflict resolution, problem solving and negotiation

  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)

  • Ability to multi-task, stay focused, and self-manage

  • Strong team orientation and customer focus

  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent

  • Excellent interpersonal skills and the ability to build relationships with your team and customers


Preferred (Not Required)



  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

  • Work at home experience

  • State or Federal work experience


--------------


CONDITIONS OF EMPLOYMENT



  • Must be authorized to work in their country of residence (The United States or Canada)

  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.


--------------


COMPENSATION DETAILS


WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?


We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.


Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.


JUST A FEW OF THE BENEFITS



  • Medical, Dental, and Vision Coverage Options

  • Paid Time-Off

  • Regular Raises

  • Work-at-Home Opportunities

  • Advancement Opportunity

  • Fun, Engaging Work Environment

  • Casual Dress Code

  • Cash and Prize Contests


--------------


SCHEDULE REQUIREMENTS


NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?


We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization.


--------------


REGARDING COVID-19


As an employer supporting critical Federal, State, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.


Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, work-at-home option for eligible positions and programs, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.


Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. There are a limited number of 100% remote positions that do not require an on-site training period listed in the Statewide and Nationwide department categories that offer web-based Zoom training.


REGARDING MASKS


To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location.


For more information on MCI’s response to COVID-19 please visit www.mci.world/covid-19.


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PHYSICAL REQUIREMENTS


This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods whle using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.


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REASONABLE ACCOMMODATION


Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world.


--------------


DIVERSITY AND EQUALITY


At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.


MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.


MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.


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ABOUT MCI (PARENT COMPANY)


In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.


Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.


MCI now employs 2,500+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).


MCI provides products and services under the following NAICS Codes: 511210 Software Publishers, 518210 Data Processing, Hosting, and Related Services, 519190 All Other Information Services, 524291 Claims Adjusting, 524292 Third Party Administration of Insurance and Pension Funds, 541511 Custom Computer Programming Services, 541512 Computer Systems Design Services, 541519 Other Computer Related Services, 541519 Information Technology, and Value Added Resellers, 541611 Administrative Management and General Management Consulting Services, 541613 Marketing Consulting Services, 541690 Other Scientific and Technical Consulting Services, 541990 All Other Professional, Scientific, and Technical Services, 561110 Office Administrative Services, 561320 Temporary Help Services, 561330 Professional Employer Organizations, 561421 Telephone Answering Services, 561422 Telemarketing Bureaus and Other Contact Centers, 561431 Private Mail Centers, 561440 Collection Agencies, 561499 All Other Business Support Services, 561990 All Other Support Services, 611430 Professional and Management Development Training.


--------------


DISCLAIMER


The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.


The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.


Company Description

As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.

Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.


See full job description

Job Description


We are currently hiring entry level individuals with a CUSTOMER SERVICE, RESTAURANT, RETAIL or HOSPITALITY background for the Enrollment Agent positions.


 


We have found that candidates with these backgrounds possess the skill set to succeed in our fun and fast paced environment!


 


We specialize in areas of customer renewal, customer retention and customer acquisition, and this all requires the ability to confidently interact with people.


 


What do we offer?


Due to expansion...


 


  • We are willing to train highly motivated people for CUSTOMER SERVICE and SALES opportunities.


 


  • We offer a high-performance weekly income ($600-$800)


 


  • We are looking for highly MOTIVATED, CONFIDENT, OUTGOING and PASSIONATE individuals who want to grow!


 


  • Prior experience is NOT necessary; we will provide comprehensive training!


 


 


***Due to America’s unemployment crisis, many people are applying! Skip the candidates applying via email by calling OR texting Karen at (559) 570-1399***


Book your interview NOW!


 


Our job requirements:



  • 18 years of age or older


  • Customer service skills


  • Highly motivated, self-driven to be the best


  • Professionalism


  • Ability to work with others in a team environment


  • Leadership skills


  • Positive attitude


  • Strong work ethic


  • Self-motivation


  • Out of the box thinkers



 


Some benefits include:


 


  • Weekly pay and bonuses available


 


  • Immediate hiring. Start this week if qualified.


 


  • Summer or full-time jobs available


 


  • Fun work environment.


 


  • Training programs available for students


 


  • Manager opportunities


 


  • Managers earn $4,800 monthly on average, plus bonuses, travel opportunities, and many other benefits.


 


 


We’d like to hear from you!


We are CONDUCTING INTERVIEWS over the next couple of days and have LIMITED time to fill the many job opportunities available.


 


**Please contact Karen at (559) 570-1399 to schedule your interview TODAY!**


 


WE INVITE YOU TO JOIN OUR TEAM if you are currently (or have been) any of the following:



  • Customer service associate


  • Warehouse worker


  • Waiter/waitress


  • Salesperson


  • Retail associate


  • Cab driver


  • Sales associate


  • Delivery driver


  • Student


  • Entrepreneur


  • Contract worker


  • Promoter



 


More about our company:


T.O.P. Marketing Group’s expertise has been featured in news outlets including CBS, NBC, ABC, and FOX television affiliates as well as in both online and print editions of publications such as USA Today, the Chicago Sun-Times, the Boston Globe, the LA Daily News, the N.Y. Daily News, Yahoo! Finance, Morningstar, CNBC, MarketWatch, and others.



See full job description

Job Description


We are currently hiring entry level individuals with a CUSTOMER SERVICE, RESTAURANT, RETAIL or HOSPITALITY background for the Enrollment Agent positions.


 


We have found that candidates with these backgrounds possess the skill set to succeed in our fun and fast paced environment!


 


We specialize in areas of customer renewal, customer retention and customer acquisition, and this all requires the ability to confidently interact with people.


 


What do we offer?


Due to expansion...


 


  • We are willing to train highly motivated people for CUSTOMER SERVICE and SALES opportunities.


 


  • We offer a high-performance weekly income ($600-$800)


 


  • We are looking for highly MOTIVATED, CONFIDENT, OUTGOING and PASSIONATE individuals who want to grow!


 


  • Prior experience is NOT necessary; we will provide comprehensive training!


 


 


***Due to America’s unemployment crisis, many people are applying! Skip the candidates applying via email by calling OR texting Karen at (916) 389-2880***


Book your interview NOW!


 


Our job requirements:



  • 18 years of age or older


  • Customer service skills


  • Highly motivated, self-driven to be the best


  • Professionalism


  • Ability to work with others in a team environment


  • Leadership skills


  • Positive attitude


  • Strong work ethic


  • Self-motivation


  • Out of the box thinkers



 


 


Some benefits include:


 


  • Weekly pay and bonuses available


 


  • Immediate hiring. Start this week if qualified.


 


  • Summer or full-time jobs available


 


  • Fun work environment.


 


  • Training programs available for students


 


  • Manager opportunities


 


  • Managers earn $4,800 monthly on average, plus bonuses, travel opportunities, and many other benefits.


 


 


We’d like to hear from you!


We are CONDUCTING INTERVIEWS over the next couple of days and have LIMITED time to fill the many job opportunities available.


 


**Please contact Karen at (916) 389-2880 to schedule your interview TODAY!**


 


 


WE INVITE YOU TO JOIN OUR TEAM if you are currently (or have been) any of the following:



  • Customer service associate


  • Warehouse worker


  • Waiter/waitress


  • Salesperson


  • Retail associate


  • Cab driver


  • Sales associate


  • Delivery driver


  • Student


  • Entrepreneur


  • Contract worker


  • Promoter



 


More about our company:


T.O.P. Marketing Group’s expertise has been featured in news outlets including CBS, NBC, ABC, and FOX television affiliates as well as in both online and print editions of publications such as USA Today, the Chicago Sun-Times, the Boston Globe, the LA Daily News, the N.Y. Daily News, Yahoo! Finance, Morningstar, CNBC, MarketWatch, and others.



See full job description

Job Description


WE ARE HIRING ASAP! CUSTOMER SERVICE APPLICANTS NEEDED! We are looking for someone with excellent communication skills to fill our CSR position!


Ascension Management’s motto holds true to the business our team has built and its, “We bring innovation to old school marketing.” Our creative and entrepreneurial team here at Ascension continues to ruffle the feathers of the marketing industry. Our thorough training curriculum allows all levels of our firm to become experts, thus why our team has seen such great results.


 


Responsibilities Will Include:



  • Customer service


  • Handling customer complaints and escalations


  • Completing sales using our current POS


  • Be able to provide product knowledge


  • Assisting with maintaining sales targets


 


What We Offer:



  • Dedicated career paths for all positions.


  • We believe in promoting from within, there are opportunities to move to different areas of the company


 


Who We Are Looking For:

Customer Service Representatives will ensure the delivery of excellent customer service while building solid customer relationships. We accomplish this by handling questions and concerns with speed and professionalism.


 


Qualifications:



  • Positive attitude


  • High school diploma or GED


  • Friendly and helpful personality


  • A willingness to learn and grow



See full job description

Job Description


CALL CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS


We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and upsell customers on new products and services. There are a wide variety of project openings on government program as well as some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable.


Schedules vary by site and project however we can usually find something that works for everyone. This is an entry-level position with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus.


--------------


POSITION RESPONSIBILITIES


WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?


This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.


Essential Duties



  • Handle inbound and outbound contacts in a courteous, timely, and professional manner

  • Listen to customers, understand their needs, and resolve customer issues

  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable

  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner

  • Utilize systems and technology to complete account management tasks

  • Accurately document and process customer claims in appropriate systems

  • Follow all required scripts, policies, and procedures

  • Utilize knowledge base and training to accurately answer customer questions

  • Comply with requirements surrounding confidential information and personal information

  • Appropriately escalate customer issues with the managerial team

  • Escalate customer issues to the appropriate staff and managerial for resolution as needed.

  • Ensure first call resolution through problems solving and effective call handling

  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes

  • Adhere to all attendance and work schedule requirements


--------------


CANDIDATE QUALIFICATIONS


WONDER IF YOU ARE A GOOD FIT?


It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.


Required



  • Must be 18 years of age or older

  • High school diploma or equivalent

  • Experience with data-entry utilizing a computer

  • The ability to read and speak English fluently

  • Have a wired, high-speed internet connection (Download speed of 20Mbps+)

  • Excellent organizational, written, and oral communication skills

  • The ability to type swiftly and accurately (20+ words a minute)

  • Ability to work regularly scheduled shifts within our hours of operation including the training period.

  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications

  • Highly reliable with the ability to maintain regular attendance and punctuality

  • The ability to evaluate, troubleshoot, and follow-up on customer issues

  • An aptitude for conflict resolution, problem solving and negotiation

  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)

  • Ability to multi-task, stay focused, and self-manage

  • Strong team orientation and customer focus

  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent

  • Excellent interpersonal skills and the ability to build relationships with your team and customers


Preferred (Not Required)



  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

  • Work at home experience

  • State or Federal work experience


--------------


CONDITIONS OF EMPLOYMENT



  • Must be authorized to work in their country of residence (The United States or Canada)

  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.


--------------


COMPENSATION DETAILS


WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?


We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.


Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.


JUST A FEW OF THE BENEFITS



  • Medical, Dental, and Vision Coverage Options

  • Paid Time-Off

  • Regular Raises

  • Work-at-Home Opportunities

  • Advancement Opportunity

  • Fun, Engaging Work Environment

  • Casual Dress Code

  • Cash and Prize Contests


--------------


SCHEDULE REQUIREMENTS


NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?


We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization.


--------------


REGARDING COVID-19


As an employer supporting critical Federal, State, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.


Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, work-at-home option for eligible positions and programs, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.


Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. There are a limited number of 100% remote positions that do not require an on-site training period listed in the Statewide and Nationwide department categories that offer web-based Zoom training.


REGARDING MASKS


To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location.


For more information on MCI’s response to COVID-19 please visit www.mci.world/covid-19.


--------------


PHYSICAL REQUIREMENTS


This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods whle using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.


--------------


REASONABLE ACCOMMODATION


Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world.


--------------


DIVERSITY AND EQUALITY


At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.


MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.


MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.


--------------


ABOUT MCI (PARENT COMPANY)


In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.


Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.


MCI now employs 2,500+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).


MCI provides products and services under the following NAICS Codes: 511210 Software Publishers, 518210 Data Processing, Hosting, and Related Services, 519190 All Other Information Services, 524291 Claims Adjusting, 524292 Third Party Administration of Insurance and Pension Funds, 541511 Custom Computer Programming Services, 541512 Computer Systems Design Services, 541519 Other Computer Related Services, 541519 Information Technology, and Value Added Resellers, 541611 Administrative Management and General Management Consulting Services, 541613 Marketing Consulting Services, 541690 Other Scientific and Technical Consulting Services, 541990 All Other Professional, Scientific, and Technical Services, 561110 Office Administrative Services, 561320 Temporary Help Services, 561330 Professional Employer Organizations, 561421 Telephone Answering Services, 561422 Telemarketing Bureaus and Other Contact Centers, 561431 Private Mail Centers, 561440 Collection Agencies, 561499 All Other Business Support Services, 561990 All Other Support Services, 611430 Professional and Management Development Training.


--------------


DISCLAIMER


The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.


The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.


Company Description

As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.

Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.


See full job description

Job Description


Sales and Marketing Associate (part-time or full-time)


*** Apply for this Sales and Marketing Associate job at Flagship Publishing (Colorado Life Magazine) by emailing cover letter, resume and three references to careers@flagshippublishing.com by 12 p.m. Saturday, Sept. 19, 2020. ***


We're looking for a dynamic sparkplug Sales and Marketing Associate in Northern Colorado to help us with sales, marketing and business development for Flagship Publishing. This can be a part-time position (20-30 hours/week) or full-time, salaried position (40-45 hours/week). Duties include advertising sales, social media marketing, subscription marketing and other promotional activities. This is position is based at our Windsor office, with some travel throughout Colorado.


What do we do? We specialize in publishing statewide general-interest subscriber print magazines. That’s right: print. We believe in thoughtful, entertaining stories about people, place, history and culture. We work with top photographers in our states to publish beautiful, keepsake magazines (6 issues per year) for residents of our states. We launched Colorado Life in 2012 and have grown very well since then - with much more potential on the horizon. Colorado Life is the second statewide magazine in the Flagship Publishing family of publications.


If you are hired as our Sales and Marketing Associate, you will be responsible for:


1. Nurturing and developing advertising relationships in tourism, hospitality, government, non-profit, healthcare, finance, service and locally made industries.


2. Developing relationships with community leaders to promote individual and group subscription sales. Thousands of individuals already subscribe, and some organizations purchase hundreds of our magazine subscriptions for their employees and customers!


3. Crafting well-placed social media campaigns to promote and engage with consumers around our stories, our magazine subscriptions and our friends, such as our advertising partners.


4. Being on the lookout for writers, photographers and story leads that fulfill our editorial mission.


Qualifications & Skills
To do this job well, you should have...



  • Effective verbal, written and personal communication skills

  • Experience in sales, advertising, marketing or related field

  • Professional organizational habits with a penchant for processes

  • An appreciation for magazines, especially print magazines

  • A drive to succeed

  • A joy in helping others

  • A demonstrated history of being a self-starting creative problem-solver


Pay & Benefits
The full-time position pays $40,000-$50,000/year salary, with bonuses and increases in pay at advertising and subscription revenue benchmarks. The part-time position pays $18-$22/hour. Our full-time positions provide company-sponsored retirement, vacation, holidays, paid sick time, maternity leave and continuing education.


Company Description

We publish subscriber print magazines that explore the life and culture of our states – Nebraska, Colorado and Utah. We work hard, we help each other and we love our readers and advertisers who support us in our creative pursuits.


See full job description

Job Description


**** HOME EXTERIORS LEADER SINCE 1989 ****


We are currently seeking outgoing, energetic, dependable individuals with BIG personalities to join our top-notch marketing department. Our Marketing Representatives are responsible for stimulating interest and building brand awareness. They provide homeowners the opportunity to schedule a no-cost, in-home consultation with one of our Design Professionals.


This is a challenging and rewarding position offering unlimited earning and growth potential.


What We Offer:



  • Generous Base Pay

  • $12-$20/hr.

  • Paid Training

  • Growth Opportunities

  • Bonuses & Incentives

  • $500 Sign-On Bonus

  • and MUCH More!


Woodbridge prides itself on promoting from within. Our managers work hard to mentor those employees who are interested in advancing into leadership and management positions. We will equip you with the experience and skills needed to build a successful career in sales, advertising and/or marketing.


Requirements:



  • High school diploma, or equivalent

  • Clean, professional appearance

  • Ability to easily build rapport with others

  • Great communication skills

  • Willingness to learn

  • Pre-employment background check required

  • At least 1-yr of customer service, sales or marketing experience


If you want to partner with a 30-year, industry leader who rewards hard work, promotes from within and pays you what you are worth, apply today!


Questions? Call Ismael at 806-893-9208


www.woodbridgeclassic.com


*** This is not an office-based or call center position


Company Description

Woodbridge Home Exteriors is an award-winning, family-owned and operated specialty remodeler serving Texas, Oklahoma and Kansas since 1989. We are nationally-known and have three-generations of combined experience. We provide a full line of energy-efficient windows, vinyl siding and doors. We offer design assistance to help homeowners select the right combination of products that will enhance their home’s beauty, reduce energy costs and increase their home’s value.
Not only do we offer lifetime transferrable warranties on materials and labor, but we also carry unique, maintenance-free, lifetime products. All installers are licensed, bonded and insured.
We are the clear choice for exterior home remodeling.

AWARDS & ACKNOWLEDGMENTS:
Better Business Bureau "A" Rating, Consumer Choice Awards since 2010, consecutive years in the Replacement Contractor Top 100, consecutive years in the Qualified Re-modeler Top 500, consecutive years in the Remodeling 550, member of Guild Quality and much more.
We are fully licensed, bonded and insured.


See full job description

Job Description


Hey There!


We are welcoming new faces to our local growing team!


 


Our company has just opened up various positions with a SIMPLE and IMMEDIATE hiring process allowing us to provide an opportunity for you to enhance your skills and grow your income while being a part of an eclectic and inclusive work environment.


We believe that one of our company slogans says it all; a great place to work-an even better place to thrive.


 


What do we offer?


Due to expansion...


  • We are willing to train highly motivated people for our customer service opportunities.


 


  • We offer a high-performance weekly income ($600-$800)


 


  • Summer, part-time, and full-time jobs


 


  • Prior experience is NOT necessary; we will provide comprehensive training!


 


 


Due to America’s unemployment crisis, many people are applying! Skip the candidates applying via email by calling OR texting Tony at (209) 645-2991.


Book your interview NOW!


 


 


Our job requirements:



  • 18 years of age or older


  • Valid ID or driver’s license


  • Highly motivated, self-driven to be the best


  • Professionalism


  • Ability to work with others in a team environment


  • Leadership skills


  • Positive attitude


  • Strong work ethic


  • Self-motivation


  • Out of the box thinkers



 


 


Some benefits include:



  • Weekly pay and bonuses available


  • Immediate hiring. Start this week if qualified.


  • Summer or full-time jobs available


  • Fun work environment.


  • Training programs available for students


  • Manager opportunities (through development)


  • Managers earn $4,800 monthly on average, plus bonuses, travel opportunities, and many other benefits.



 


 


 


Join us if you are currently (or have been) a customer service associate - waiter / waitress - retail associate - sales associate - student - contract worker - warehouse worker - salesperson - cab driver - delivery driver - entrepreneur - promoter whether you are looking for a position to immerse yourself in or for a fun and flexible opportunity to supplement your weekly income we are the right place for you! Seasonal workers, looking for part-time gigs during the summer, winter, fall or spring, are welcome as well! Previous customer service experience is NOT necessary although it’s welcomed.


 


 


*We are in need to fill various positions*


•NO experience is necessary!


•Essential work/jobs available!


•Will train the right candidates!


 


 


We have developed a simple process for you to APPLY, INTERVIEW, and get HIRED!


Options are good! (Choose the one that works best for you)


 



  1. Call Tony! (209) 645-2991 - for an immediate interview. We’d love to hear from you!


  2. Text Tony! (209) 645-2991 - for your convenience and a quick response


  3. If you’d like to connect by email send a message to talentsolutionsstockton@gmail.com and tell us more about yourself.


  4. OR feel free to use the "Apply” box to leave us your information



 


 


More about our company:


 


T.O.P. Marketing Group is a leader in outsourced, proven, marketing & distribution services for top American companies. Our expertise has been featured in news outlets including CBS, NBC, ABC, and FOX television affiliates as well as in both online and print editions of publications such as USA Today, the Chicago Sun Times, the Boston Globe, the LA Daily News, the N.Y. Daily News, Yahoo!Finance, Morningstar, CNBC, MarketWatch and others


 


 


This is NOT:


-Multi-level Marketing


-Telemarketing


-A Call Center


-A "Hard sales" Campaign


 



See full job description

Job Description


Hey There!


We are welcoming new faces to our local growing team!


 


Our company has just opened up various positions with a SIMPLE and IMMEDIATE hiring process allowing us to provide an opportunity for you to enhance your skills and grow your income while being a part of an eclectic and inclusive work environment.


We believe that one of our company slogans says it all; a great place to work-an even better place to thrive.


 


What do we offer?


Due to expansion...


  • We are willing to train highly motivated people for our customer service opportunities.


 


  • We offer a high-performance weekly income ($600-$800)


 


 


  • Summer, part-time, and full-time jobs


 


 


  • Prior experience is NOT necessary; we will provide comprehensive training!


 


 


 


Due to America’s unemployment crisis, many people are applying! Skip the candidates applying via email by calling OR texting Tony at (661) 831-0597.


Book your interview NOW!


 


 


Our job requirements:



  • 18 years of age or older


  • Valid ID or driver’s license


  • Highly motivated, self-driven to be the best


  • Professionalism


  • Ability to work with others in a team environment


  • Leadership skills


  • Positive attitude


  • Strong work ethic


  • Self-motivation


  • Out of the box thinkers



 


 


Some benefits include:



  • Weekly pay and bonuses available


  • Immediate hiring. Start this week if qualified.


  • Summer or full-time jobs available


  • Fun work environment.


  • Training programs available for students


  • Manager opportunities (through development)


  • Managers earn $4,800 monthly on average, plus bonuses, travel opportunities, and many other benefits.



 


 


Join us if you are currently (or have been) a customer service associate - waiter / waitress - retail associate - sales associate - student - contract worker - warehouse worker - salesperson - cab driver - delivery driver - entrepreneur - promoter whether you are looking for a position to immerse yourself in or for a fun and flexible opportunity to supplement your weekly income we are the right place for you! Seasonal workers, looking for part-time gigs during the summer, winter, fall or spring, are welcome as well! Previous customer service experience is NOT necessary although it’s welcomed.


 


 


*We are in need to fill VARIOUS positions*


•NO experience is necessary!


•Essential work/jobs available!


•Will train the right candidates!


 


 


We have developed a simple process for you to APPLY, INTERVIEW, and get HIRED!


Options are good! (Choose the one that works best for you)


 



  1. Call Tony! (661) 831-0597 - for an immediate interview. We’d love to hear from you!


  2. Text Tony! (661) 831-0597 - for your convenience and a quick response


  3. If you’d like to connect by email send a message to talentsolutionsbakersfield@gmail.com and tell us more about yourself.


  4. OR feel free to use the "Apply” box to leave us your information



 


 


More about our company:


 


T.O.P. Marketing Group is a leader in outsourced, proven, marketing & distribution services for top American companies. Our expertise has been featured in news outlets including CBS, NBC, ABC, and FOX television affiliates as well as in both online and print editions of publications such as USA Today, the Chicago Sun Times, the Boston Globe, the LA Daily News, the N.Y. Daily News, Yahoo!Finance, Morningstar, CNBC, MarketWatch and others


 


 


This is NOT:


-Multi-level Marketing


-Telemarketing


-A Call Center


-A "Hard sales" Campaign


 



See full job description

Job Description


CONTACT CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS


We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and upsell customers on new products and services. There are a wide variety of project openings on government program as well as some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable.


Schedules vary by site and project however we can usually find something that works for everyone. This is an entry-level position with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus.


--------------


POSITION RESPONSIBILITIES


WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?


This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.


Essential Duties



  • Handle inbound and outbound contacts in a courteous, timely, and professional manner

  • Listen to customers, understand their needs, and resolve customer issues

  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable

  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner

  • Utilize systems and technology to complete account management tasks

  • Accurately document and process customer claims in appropriate systems

  • Follow all required scripts, policies, and procedures

  • Utilize knowledge base and training to accurately answer customer questions

  • Comply with requirements surrounding confidential information and personal information

  • Appropriately escalate customer issues with the managerial team

  • Escalate customer issues to the appropriate staff and managerial for resolution as needed.

  • Ensure first call resolution through problems solving and effective call handling

  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes

  • Adhere to all attendance and work schedule requirements


--------------


CANDIDATE QUALIFICATIONS


WONDER IF YOU ARE A GOOD FIT?


It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.


Required



  • Must be 18 years of age or older

  • High school diploma or equivalent

  • Experience with data-entry utilizing a computer

  • The ability to read and speak English fluently

  • Have a wired, high-speed internet connection (Download speed of 20Mbps+)

  • Excellent organizational, written, and oral communication skills

  • The ability to type swiftly and accurately (20+ words a minute)

  • Ability to work regularly scheduled shifts within our hours of operation including the training period.

  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications

  • Highly reliable with the ability to maintain regular attendance and punctuality

  • The ability to evaluate, troubleshoot, and follow-up on customer issues

  • An aptitude for conflict resolution, problem solving and negotiation

  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)

  • Ability to multi-task, stay focused, and self-manage

  • Strong team orientation and customer focus

  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent

  • Excellent interpersonal skills and the ability to build relationships with your team and customers


Preferred (Not Required)



  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

  • Work at home experience

  • State or Federal work experience


--------------


CONDITIONS OF EMPLOYMENT



  • Must be authorized to work in their country of residence (The United States or Canada)

  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.


--------------


COMPENSATION DETAILS


WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?


We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.


Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.


JUST A FEW OF THE BENEFITS



  • Medical, Dental, and Vision Coverage Options

  • Paid Time-Off

  • Regular Raises

  • Work-at-Home Opportunities

  • Advancement Opportunity

  • Fun, Engaging Work Environment

  • Casual Dress Code

  • Cash and Prize Contests


--------------


SCHEDULE REQUIREMENTS


NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?


We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization.


--------------


REGARDING COVID-19


As an employer supporting critical Federal, State, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.


Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, work-at-home option for eligible positions and programs, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.


Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. There are a limited number of 100% remote positions that do not require an on-site training period listed in the Statewide and Nationwide department categories that offer web-based Zoom training.


REGARDING MASKS


To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location.


For more information on MCI’s response to COVID-19 please visit www.mci.world/covid-19.


--------------


PHYSICAL REQUIREMENTS


This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods whle using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.


--------------


REASONABLE ACCOMMODATION


Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world.


--------------


DIVERSITY AND EQUALITY


At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.


MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.


MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.


--------------


ABOUT MCI (PARENT COMPANY)


In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.


Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.


MCI now employs 2,500+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).


MCI provides products and services under the following NAICS Codes: 511210 Software Publishers, 518210 Data Processing, Hosting, and Related Services, 519190 All Other Information Services, 524291 Claims Adjusting, 524292 Third Party Administration of Insurance and Pension Funds, 541511 Custom Computer Programming Services, 541512 Computer Systems Design Services, 541519 Other Computer Related Services, 541519 Information Technology, and Value Added Resellers, 541611 Administrative Management and General Management Consulting Services, 541613 Marketing Consulting Services, 541690 Other Scientific and Technical Consulting Services, 541990 All Other Professional, Scientific, and Technical Services, 561110 Office Administrative Services, 561320 Temporary Help Services, 561330 Professional Employer Organizations, 561421 Telephone Answering Services, 561422 Telemarketing Bureaus and Other Contact Centers, 561431 Private Mail Centers, 561440 Collection Agencies, 561499 All Other Business Support Services, 561990 All Other Support Services, 611430 Professional and Management Development Training.


--------------


DISCLAIMER


The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.


The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.


Company Description

As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.

Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.


See full job description

Job Description


CALL CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS


We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and upsell customers on new products and services. There are a wide variety of project openings on government program as well as some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable.


Schedules vary by site and project however we can usually find something that works for everyone. This is an entry-level position with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus.


--------------


POSITION RESPONSIBILITIES


WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?


This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.


Essential Duties



  • Handle inbound and outbound contacts in a courteous, timely, and professional manner

  • Listen to customers, understand their needs, and resolve customer issues

  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable

  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner

  • Utilize systems and technology to complete account management tasks

  • Accurately document and process customer claims in appropriate systems

  • Follow all required scripts, policies, and procedures

  • Utilize knowledge base and training to accurately answer customer questions

  • Comply with requirements surrounding confidential information and personal information

  • Appropriately escalate customer issues with the managerial team

  • Escalate customer issues to the appropriate staff and managerial for resolution as needed.

  • Ensure first call resolution through problems solving and effective call handling

  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes

  • Adhere to all attendance and work schedule requirements


--------------


CANDIDATE QUALIFICATIONS


WONDER IF YOU ARE A GOOD FIT?


It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.


Required



  • Must be 18 years of age or older

  • High school diploma or equivalent

  • Experience with data-entry utilizing a computer

  • The ability to read and speak English fluently

  • Have a wired, high-speed internet connection (Download speed of 20Mbps+)

  • Excellent organizational, written, and oral communication skills

  • The ability to type swiftly and accurately (20+ words a minute)

  • Ability to work regularly scheduled shifts within our hours of operation including the training period.

  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications

  • Highly reliable with the ability to maintain regular attendance and punctuality

  • The ability to evaluate, troubleshoot, and follow-up on customer issues

  • An aptitude for conflict resolution, problem solving and negotiation

  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)

  • Ability to multi-task, stay focused, and self-manage

  • Strong team orientation and customer focus

  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent

  • Excellent interpersonal skills and the ability to build relationships with your team and customers


Preferred (Not Required)



  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

  • Work at home experience

  • State or Federal work experience


--------------


CONDITIONS OF EMPLOYMENT



  • Must be authorized to work in their country of residence (The United States or Canada)

  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.


--------------


COMPENSATION DETAILS


WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?


We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.


Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.


JUST A FEW OF THE BENEFITS



  • Medical, Dental, and Vision Coverage Options

  • Paid Time-Off

  • Regular Raises

  • Work-at-Home Opportunities

  • Advancement Opportunity

  • Fun, Engaging Work Environment

  • Casual Dress Code

  • Cash and Prize Contests


--------------


SCHEDULE REQUIREMENTS


NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?


We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization.


--------------


REGARDING COVID-19


As an employer supporting critical Federal, State, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.


Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, work-at-home option for eligible positions and programs, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.


Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. There are a limited number of 100% remote positions that do not require an on-site training period listed in the Statewide and Nationwide department categories that offer web-based Zoom training.


REGARDING MASKS


To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location.


For more information on MCI’s response to COVID-19 please visit www.mci.world/covid-19.


--------------


PHYSICAL REQUIREMENTS


This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods whle using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.


--------------


REASONABLE ACCOMMODATION


Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world.


--------------


DIVERSITY AND EQUALITY


At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.


MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.


MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.


--------------


ABOUT MCI (PARENT COMPANY)


In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.


Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.


MCI now employs 2,500+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).


MCI provides products and services under the following NAICS Codes: 511210 Software Publishers, 518210 Data Processing, Hosting, and Related Services, 519190 All Other Information Services, 524291 Claims Adjusting, 524292 Third Party Administration of Insurance and Pension Funds, 541511 Custom Computer Programming Services, 541512 Computer Systems Design Services, 541519 Other Computer Related Services, 541519 Information Technology, and Value Added Resellers, 541611 Administrative Management and General Management Consulting Services, 541613 Marketing Consulting Services, 541690 Other Scientific and Technical Consulting Services, 541990 All Other Professional, Scientific, and Technical Services, 561110 Office Administrative Services, 561320 Temporary Help Services, 561330 Professional Employer Organizations, 561421 Telephone Answering Services, 561422 Telemarketing Bureaus and Other Contact Centers, 561431 Private Mail Centers, 561440 Collection Agencies, 561499 All Other Business Support Services, 561990 All Other Support Services, 611430 Professional and Management Development Training.


--------------


DISCLAIMER


The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.


The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.


Company Description

As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.

Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.


See full job description

Job Description


Hey There!


We are welcoming new faces to our local growing team!


 


Our company has just opened up various positions with a SIMPLE and IMMEDIATE hiring process allowing us to provide an opportunity for you to enhance your skills and grow your income while being a part of an eclectic and inclusive work environment.


We believe that one of our company slogans says it all; a great place to work-an even better place to thrive.


 


What do we offer?


Due to expansion...


  • We are willing to train highly motivated people for our customer service opportunities.


 


  • We offer a high-performance weekly income ($600-$800)


 


  • Summer, part-time, and full-time jobs


 


  • Prior experience is NOT necessary; we will provide comprehensive training!


 


 


Due to America’s unemployment crisis, many people are applying! Skip the candidates applying via email by calling OR texting Tony at (669) 900-4017.


Book your interview NOW!


 


 


Our job requirements:



  • 18 years of age or older


  • Valid ID or driver’s license


  • Highly motivated, self-driven to be the best


  • Professionalism


  • Ability to work with others in a team environment


  • Leadership skills


  • Positive attitude


  • Strong work ethic


  • Self-motivation


  • Out of the box thinkers



 


 


Some benefits include:



  • Weekly pay and bonuses available


  • Immediate hiring. Start this week if qualified.


  • Summer or full-time jobs available


  • Fun work environment.


  • Training programs available for students


  • Manager opportunities (through development)


  • Managers earn $4,800 monthly on average, plus bonuses, travel opportunities, and many other benefits.



 


 


 


Join us if you are currently (or have been) a customer service associate - waiter / waitress - retail associate - sales associate - student - contract worker - warehouse worker - salesperson - cab driver - delivery driver - entrepreneur - promoter whether you are looking for a position to immerse yourself in or for a fun and flexible opportunity to supplement your weekly income we are the right place for you! Seasonal workers, looking for part-time gigs during the summer, winter, fall or spring, are welcome as well! Previous customer service experience is NOT necessary although it’s welcomed.


 


 


*We are in need to fill VARIOUS positions*


•NO experience is necessary!


•Essential work/jobs available!


•Will train the right candidates!


 


 


We have developed a simple process for you to APPLY, INTERVIEW, and get HIRED!


Options are good! (Choose the one that works best for you)


 



  1. Call Tony! (669) 900-4017 - for an immediate interview. We’d love to hear from you!


  2. Text Tony! (669) 900-4017 - for your convenience and a quick response


  3. If you’d like to connect by email send a message to talentsolutionssanjose@gmail.com and tell us more about yourself.


  4. OR feel free to use the "Apply” box to leave us your information



 


 


More about our company:


 


T.O.P. Marketing Group is a leader in outsourced, proven, marketing & distribution services for top American companies. Our expertise has been featured in news outlets including CBS, NBC, ABC, and FOX television affiliates as well as in both online and print editions of publications such as USA Today, the Chicago Sun Times, the Boston Globe, the LA Daily News, the N.Y. Daily News, Yahoo!Finance, Morningstar, CNBC, MarketWatch and others


 


 


This is NOT:


-Multi-level Marketing


-Telemarketing


-A Call Center


-A "Hard sales" Campaign


 



See full job description

Job Description


CONTACT CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS


We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and upsell customers on new products and services. There are a wide variety of project openings on government program as well as some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable.


Schedules vary by site and project however we can usually find something that works for everyone. This is an entry-level position with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus.


--------------


POSITION RESPONSIBILITIES


WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?


This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.


Essential Duties



  • Handle inbound and outbound contacts in a courteous, timely, and professional manner

  • Listen to customers, understand their needs, and resolve customer issues

  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable

  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner

  • Utilize systems and technology to complete account management tasks

  • Accurately document and process customer claims in appropriate systems

  • Follow all required scripts, policies, and procedures

  • Utilize knowledge base and training to accurately answer customer questions

  • Comply with requirements surrounding confidential information and personal information

  • Appropriately escalate customer issues with the managerial team

  • Escalate customer issues to the appropriate staff and managerial for resolution as needed.

  • Ensure first call resolution through problems solving and effective call handling

  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes

  • Adhere to all attendance and work schedule requirements


--------------


CANDIDATE QUALIFICATIONS


WONDER IF YOU ARE A GOOD FIT?


It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.


Required



  • Must be 18 years of age or older

  • High school diploma or equivalent

  • Experience with data-entry utilizing a computer

  • The ability to read and speak English fluently

  • Have a wired, high-speed internet connection (Download speed of 20Mbps+)

  • Excellent organizational, written, and oral communication skills

  • The ability to type swiftly and accurately (20+ words a minute)

  • Ability to work regularly scheduled shifts within our hours of operation including the training period.

  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications

  • Highly reliable with the ability to maintain regular attendance and punctuality

  • The ability to evaluate, troubleshoot, and follow-up on customer issues

  • An aptitude for conflict resolution, problem solving and negotiation

  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)

  • Ability to multi-task, stay focused, and self-manage

  • Strong team orientation and customer focus

  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent

  • Excellent interpersonal skills and the ability to build relationships with your team and customers


Preferred (Not Required)



  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

  • Work at home experience

  • State or Federal work experience


--------------


CONDITIONS OF EMPLOYMENT



  • Must be authorized to work in their country of residence (The United States or Canada)

  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.


--------------


COMPENSATION DETAILS


WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?


We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.


Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.


JUST A FEW OF THE BENEFITS



  • Medical, Dental, and Vision Coverage Options

  • Paid Time-Off

  • Regular Raises

  • Work-at-Home Opportunities

  • Advancement Opportunity

  • Fun, Engaging Work Environment

  • Casual Dress Code

  • Cash and Prize Contests


--------------


SCHEDULE REQUIREMENTS


NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?


We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization.


--------------


REGARDING COVID-19


As an employer supporting critical Federal, State, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.


Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, work-at-home option for eligible positions and programs, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.


Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. There are a limited number of 100% remote positions that do not require an on-site training period listed in the Statewide and Nationwide department categories that offer web-based Zoom training.


REGARDING MASKS


To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location.


For more information on MCI’s response to COVID-19 please visit www.mci.world/covid-19.


--------------


PHYSICAL REQUIREMENTS


This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods whle using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.


--------------


REASONABLE ACCOMMODATION


Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world.


--------------


DIVERSITY AND EQUALITY


At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.


MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.


MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.


--------------


ABOUT MCI (PARENT COMPANY)


In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.


Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.


MCI now employs 2,500+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).


MCI provides products and services under the following NAICS Codes: 511210 Software Publishers, 518210 Data Processing, Hosting, and Related Services, 519190 All Other Information Services, 524291 Claims Adjusting, 524292 Third Party Administration of Insurance and Pension Funds, 541511 Custom Computer Programming Services, 541512 Computer Systems Design Services, 541519 Other Computer Related Services, 541519 Information Technology, and Value Added Resellers, 541611 Administrative Management and General Management Consulting Services, 541613 Marketing Consulting Services, 541690 Other Scientific and Technical Consulting Services, 541990 All Other Professional, Scientific, and Technical Services, 561110 Office Administrative Services, 561320 Temporary Help Services, 561330 Professional Employer Organizations, 561421 Telephone Answering Services, 561422 Telemarketing Bureaus and Other Contact Centers, 561431 Private Mail Centers, 561440 Collection Agencies, 561499 All Other Business Support Services, 561990 All Other Support Services, 611430 Professional and Management Development Training.


--------------


DISCLAIMER


The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.


The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.


Company Description

As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.

Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.


See full job description

Job Description


**** HOME EXTERIORS LEADER SINCE 1989 ****


We are currently seeking outgoing, energetic, dependable individuals with BIG personalities to join our top-notch marketing department. Our Marketing Representatives are responsible for stimulating interest and building brand awareness. They provide homeowners the opportunity to schedule a no-cost, in-home consultation with one of our Design Professionals.


This is a challenging and rewarding position offering unlimited earning and growth potential.


What We Offer:



  • Generous Base Pay

  • $12-$20/hr.

  • Paid Training

  • Growth Opportunities

  • Bonuses & Incentives

  • $500 Sign-On Bonus

  • and MUCH More!


Woodbridge prides itself on promoting from within. Our managers work hard to mentor those employees who are interested in advancing into leadership and management positions. We will equip you with the experience and skills needed to build a successful career in sales, advertising and/or marketing.


Requirements:



  • High school diploma, or equivalent

  • Clean, professional appearance

  • Ability to easily build rapport with others

  • Great communication skills

  • Willingness to learn

  • Pre-employment background check required

  • At least 1-yr of customer service, sales or marketing experience


If you want to partner with a 30-year, industry leader who rewards hard work, promotes from within and pays you what you are worth, apply today!


www.woodbridgeclassic.com


*** This is not an office-based or call center position


Company Description

Woodbridge Home Exteriors is an award-winning, family-owned and operated specialty remodeler serving Texas, Oklahoma and Kansas since 1989. We are nationally-known and have three-generations of combined experience. We provide a full line of energy-efficient windows, vinyl siding and doors. We offer design assistance to help homeowners select the right combination of products that will enhance their home’s beauty, reduce energy costs and increase their home’s value.
Not only do we offer lifetime transferrable warranties on materials and labor, but we also carry unique, maintenance-free, lifetime products. All installers are licensed, bonded and insured.
We are the clear choice for exterior home remodeling.

AWARDS & ACKNOWLEDGMENTS:
Better Business Bureau "A" Rating, Consumer Choice Awards since 2010, consecutive years in the Replacement Contractor Top 100, consecutive years in the Qualified Re-modeler Top 500, consecutive years in the Remodeling 550, member of Guild Quality and much more.
We are fully licensed, bonded and insured.


See full job description

Job Description


CONTACT CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS


We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and upsell customers on new products and services. There are a wide variety of project openings on government program as well as some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable.


Schedules vary by site and project however we can usually find something that works for everyone. This is an entry-level position with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus.


--------------


POSITION RESPONSIBILITIES


WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?


This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.


Essential Duties



  • Handle inbound and outbound contacts in a courteous, timely, and professional manner

  • Listen to customers, understand their needs, and resolve customer issues

  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable

  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner

  • Utilize systems and technology to complete account management tasks

  • Accurately document and process customer claims in appropriate systems

  • Follow all required scripts, policies, and procedures

  • Utilize knowledge base and training to accurately answer customer questions

  • Comply with requirements surrounding confidential information and personal information

  • Appropriately escalate customer issues with the managerial team

  • Escalate customer issues to the appropriate staff and managerial for resolution as needed.

  • Ensure first call resolution through problems solving and effective call handling

  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes

  • Adhere to all attendance and work schedule requirements


--------------


CANDIDATE QUALIFICATIONS


WONDER IF YOU ARE A GOOD FIT?


It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.


Required



  • Must be 18 years of age or older

  • High school diploma or equivalent

  • Experience with data-entry utilizing a computer

  • The ability to read and speak English fluently

  • Have a wired, high-speed internet connection (Download speed of 20Mbps+)

  • Excellent organizational, written, and oral communication skills

  • The ability to type swiftly and accurately (20+ words a minute)

  • Ability to work regularly scheduled shifts within our hours of operation including the training period.

  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications

  • Highly reliable with the ability to maintain regular attendance and punctuality

  • The ability to evaluate, troubleshoot, and follow-up on customer issues

  • An aptitude for conflict resolution, problem solving and negotiation

  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)

  • Ability to multi-task, stay focused, and self-manage

  • Strong team orientation and customer focus

  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent

  • Excellent interpersonal skills and the ability to build relationships with your team and customers


Preferred (Not Required)



  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

  • Work at home experience

  • State or Federal work experience


--------------


CONDITIONS OF EMPLOYMENT



  • Must be authorized to work in their country of residence (The United States or Canada)

  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.


--------------


COMPENSATION DETAILS


WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?


We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.


Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.


JUST A FEW OF THE BENEFITS



  • Medical, Dental, and Vision Coverage Options

  • Paid Time-Off

  • Regular Raises

  • Work-at-Home Opportunities

  • Advancement Opportunity

  • Fun, Engaging Work Environment

  • Casual Dress Code

  • Cash and Prize Contests


--------------


SCHEDULE REQUIREMENTS


NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?


We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization.


--------------


REGARDING COVID-19


As an employer supporting critical Federal, State, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.


Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, work-at-home option for eligible positions and programs, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.


Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. There are a limited number of 100% remote positions that do not require an on-site training period listed in the Statewide and Nationwide department categories that offer web-based Zoom training.


REGARDING MASKS


To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location.


For more information on MCI’s response to COVID-19 please visit www.mci.world/covid-19.


--------------


PHYSICAL REQUIREMENTS


This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods whle using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.


--------------


REASONABLE ACCOMMODATION


Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world.


--------------


DIVERSITY AND EQUALITY


At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.


MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.


MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.


--------------


ABOUT MCI (PARENT COMPANY)


In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.


Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.


MCI now employs 2,500+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).


MCI provides products and services under the following NAICS Codes: 511210 Software Publishers, 518210 Data Processing, Hosting, and Related Services, 519190 All Other Information Services, 524291 Claims Adjusting, 524292 Third Party Administration of Insurance and Pension Funds, 541511 Custom Computer Programming Services, 541512 Computer Systems Design Services, 541519 Other Computer Related Services, 541519 Information Technology, and Value Added Resellers, 541611 Administrative Management and General Management Consulting Services, 541613 Marketing Consulting Services, 541690 Other Scientific and Technical Consulting Services, 541990 All Other Professional, Scientific, and Technical Services, 561110 Office Administrative Services, 561320 Temporary Help Services, 561330 Professional Employer Organizations, 561421 Telephone Answering Services, 561422 Telemarketing Bureaus and Other Contact Centers, 561431 Private Mail Centers, 561440 Collection Agencies, 561499 All Other Business Support Services, 561990 All Other Support Services, 611430 Professional and Management Development Training.


--------------


DISCLAIMER


The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.


The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.


Company Description

As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.

Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.


See full job description

Job Description


** In the interest of community wellness, our company has adjusted our business operations. As such, all interviews will be conducted via Zoom Video Conferencing **


This position is being filled for Philly Marketing Group's new Allentown, PA location.


 


 


 


If you have great people skills and enjoy working with the public, we want to meet you!


 


We have full-time positions available for career-minded individuals with unbeatable people skills. This is an entry-level opening NOT in a call center environment. If you have restaurant, bar, or retail experience then we want to hear from you!


Servicing retail giants with a smile and a handshake is why our company has enjoyed unprecedented growth this year. We pride ourselves on developing and executing unique, and personable advertising campaigns focusing on customer acquisition for our clients.


 


Job Requirements:


Each opening is Entry Level which means NO EXPERIENCE REQUIRED! Each opening is highly competitive and we provide hands on training.


 


We look for 4 critical attributes each candidate must possess:


· Above average people skills


· Excellent student mentality and desire to learn


· Winning attitude


· Great work ethic and ambition


 


We offer personal, hands-on training tailored to each individual’s strengths and weaknesses. We also offer promotions and compensation based on each person's merit and achievements, not seniority. If you're tired of rotating shifts, making minimum wage, no growth, or "Last Call" hours - we can fix all of that!


 


BENEFITS


• High Income Potential


• Flexible Schedule


• Full Time with Weekly Pay


• Exciting Work Environment


• Unlimited Growth Potential


• Stability and Security



See full job description

Job Description


Sales and Marketing Associate (part-time or full-time)


*** Apply for this Sales and Marketing Associate job at Flagship Publishing (Colorado Life Magazine) by emailing cover letter, resume and three references to careers@flagshippublishing.com by 12 p.m. Saturday, Sept. 19, 2020. ***


We're looking for a dynamic sparkplug Sales and Marketing Associate in Northern Colorado to help us with sales, marketing and business development for Flagship Publishing. This can be a part-time position (20-30 hours/week) or full-time, salaried position (40-45 hours/week). Duties include advertising sales, social media marketing, subscription marketing and other promotional activities. This is position is based at our Windsor office, with some travel throughout Colorado.


What do we do? We specialize in publishing statewide general-interest subscriber print magazines. That’s right: print. We believe in thoughtful, entertaining stories about people, place, history and culture. We work with top photographers in our states to publish beautiful, keepsake magazines (6 issues per year) for residents of our states. We launched Colorado Life in 2012 and have grown very well since then - with much more potential on the horizon. Colorado Life is the second statewide magazine in the Flagship Publishing family of publications.


If you are hired as our Sales and Marketing Associate, you will be responsible for:


1. Nurturing and developing advertising relationships in tourism, hospitality, government, non-profit, healthcare, finance, service and locally made industries.


2. Developing relationships with community leaders to promote individual and group subscription sales. Thousands of individuals already subscribe, and some organizations purchase hundreds of our magazine subscriptions for their employees and customers!


3. Crafting well-placed social media campaigns to promote and engage with consumers around our stories, our magazine subscriptions and our friends, such as our advertising partners.


4. Being on the lookout for writers, photographers and story leads that fulfill our editorial mission.


Qualifications & Skills
To do this job well, you should have...



  • Effective verbal, written and personal communication skills

  • Experience in sales, advertising, marketing or related field

  • Professional organizational habits with a penchant for processes

  • An appreciation for magazines, especially print magazines

  • A drive to succeed

  • A joy in helping others

  • A demonstrated history of being a self-starting creative problem-solver


Pay & Benefits
The full-time position pays $40,000-$50,000/year salary, with bonuses and increases in pay at advertising and subscription revenue benchmarks. The part-time position pays $18-$22/hour. Our full-time positions provide company-sponsored retirement, vacation, holidays, paid sick time, maternity leave and continuing education.


Company Description

We publish subscriber print magazines that explore the life and culture of our states – Nebraska, Colorado and Utah. We work hard, we help each other and we love our readers and advertisers who support us in our creative pursuits.


See full job description

Job Description


**** HOME EXTERIORS LEADER SINCE 1989 ****


We are currently seeking outgoing, energetic, dependable individuals with BIG personalities to join our top-notch marketing department. Our Marketing Representatives are responsible for stimulating interest and building brand awareness. They provide homeowners the opportunity to schedule a no-cost, in-home consultation with one of our Design Professionals.


This is a challenging and rewarding position offering unlimited earning and growth potential.


What We Offer:



  • Generous Base Pay

  • $12-$20/hr.

  • Paid Training

  • Growth Opportunities

  • Bonuses & Incentives

  • $500 Sign-On Bonus

  • and MUCH More!


Woodbridge prides itself on promoting from within. Our managers work hard to mentor those employees who are interested in advancing into leadership and management positions. We will equip you with the experience and skills needed to build a successful career in sales, advertising and/or marketing.


Requirements:



  • High school diploma, or equivalent

  • Clean, professional appearance

  • Ability to easily build rapport with others

  • Great communication skills

  • Willingness to learn

  • Pre-employment background check required

  • At least 1-yr of customer service, sales or marketing experience


If you want to partner with a 30-year, industry leader who rewards hard work, promotes from within and pays you what you are worth, apply today!


Questions? Call Bryan at 806-437-4288


www.woodbridgeclassic.com


*** This is not an office-based or call center position


Company Description

Woodbridge Home Exteriors is an award-winning, family-owned and operated specialty remodeler serving Texas, Oklahoma and Kansas since 1989. We are nationally-known and have three-generations of combined experience. We provide a full line of energy-efficient windows, vinyl siding and doors. We offer design assistance to help homeowners select the right combination of products that will enhance their home’s beauty, reduce energy costs and increase their home’s value.
Not only do we offer lifetime transferrable warranties on materials and labor, but we also carry unique, maintenance-free, lifetime products. All installers are licensed, bonded and insured.
We are the clear choice for exterior home remodeling.

AWARDS & ACKNOWLEDGMENTS:
Better Business Bureau "A" Rating, Consumer Choice Awards since 2010, consecutive years in the Replacement Contractor Top 100, consecutive years in the Qualified Re-modeler Top 500, consecutive years in the Remodeling 550, member of Guild Quality and much more.
We are fully licensed, bonded and insured.


See full job description

Job Description


CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS


We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and upsell customers on new products and services. There are a wide variety of project openings on government program as well as some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable.


Schedules vary by site and project however we can usually find something that works for everyone. This is an entry-level position with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus.


--------------


POSITION RESPONSIBILITIES


WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?


This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.


Essential Duties



  • Handle inbound and outbound contacts in a courteous, timely, and professional manner

  • Listen to customers, understand their needs, and resolve customer issues

  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable

  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner

  • Utilize systems and technology to complete account management tasks

  • Accurately document and process customer claims in appropriate systems

  • Follow all required scripts, policies, and procedures

  • Utilize knowledge base and training to accurately answer customer questions

  • Comply with requirements surrounding confidential information and personal information

  • Appropriately escalate customer issues with the managerial team

  • Escalate customer issues to the appropriate staff and managerial for resolution as needed.

  • Ensure first call resolution through problems solving and effective call handling

  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes

  • Adhere to all attendance and work schedule requirements


--------------


CANDIDATE QUALIFICATIONS


WONDER IF YOU ARE A GOOD FIT?


It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.


Required



  • Must be 18 years of age or older

  • High school diploma or equivalent

  • Experience with data-entry utilizing a computer

  • The ability to read and speak English fluently

  • Have a wired, high-speed internet connection (Download speed of 20Mbps+)

  • Excellent organizational, written, and oral communication skills

  • The ability to type swiftly and accurately (20+ words a minute)

  • Ability to work regularly scheduled shifts within our hours of operation including the training period.

  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications

  • Highly reliable with the ability to maintain regular attendance and punctuality

  • The ability to evaluate, troubleshoot, and follow-up on customer issues

  • An aptitude for conflict resolution, problem solving and negotiation

  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)

  • Ability to multi-task, stay focused, and self-manage

  • Strong team orientation and customer focus

  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent

  • Excellent interpersonal skills and the ability to build relationships with your team and customers


Preferred (Not Required)



  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

  • Work at home experience

  • State or Federal work experience


--------------


CONDITIONS OF EMPLOYMENT



  • Must be authorized to work in their country of residence (The United States or Canada)

  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.


--------------


COMPENSATION DETAILS


WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?


We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.


Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.


JUST A FEW OF THE BENEFITS



  • Medical, Dental, and Vision Coverage Options

  • Paid Time-Off

  • Regular Raises

  • Work-at-Home Opportunities

  • Advancement Opportunity

  • Fun, Engaging Work Environment

  • Casual Dress Code

  • Cash and Prize Contests


--------------


SCHEDULE REQUIREMENTS


NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?


We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization.


--------------


REGARDING COVID-19


As an employer supporting critical Federal, State, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.


Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, work-at-home option for eligible positions and programs, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.


Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. There are a limited number of 100% remote positions that do not require an on-site training period listed in the Statewide and Nationwide department categories that offer web-based Zoom training.


REGARDING MASKS


To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location.


For more information on MCI’s response to COVID-19 please visit www.mci.world/covid-19.


--------------


PHYSICAL REQUIREMENTS


This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods whle using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.


--------------


REASONABLE ACCOMMODATION


Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world.


--------------


DIVERSITY AND EQUALITY


At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.


MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.


MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.


--------------


ABOUT MCI (PARENT COMPANY)


In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.


Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.


MCI now employs 2,500+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).


MCI provides products and services under the following NAICS Codes: 511210 Software Publishers, 518210 Data Processing, Hosting, and Related Services, 519190 All Other Information Services, 524291 Claims Adjusting, 524292 Third Party Administration of Insurance and Pension Funds, 541511 Custom Computer Programming Services, 541512 Computer Systems Design Services, 541519 Other Computer Related Services, 541519 Information Technology, and Value Added Resellers, 541611 Administrative Management and General Management Consulting Services, 541613 Marketing Consulting Services, 541690 Other Scientific and Technical Consulting Services, 541990 All Other Professional, Scientific, and Technical Services, 561110 Office Administrative Services, 561320 Temporary Help Services, 561330 Professional Employer Organizations, 561421 Telephone Answering Services, 561422 Telemarketing Bureaus and Other Contact Centers, 561431 Private Mail Centers, 561440 Collection Agencies, 561499 All Other Business Support Services, 561990 All Other Support Services, 611430 Professional and Management Development Training.


--------------


DISCLAIMER


The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.


The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.


Company Description

As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.

Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.


See full job description

Job Description


Marketing Assistant | Sports Minded


Calling all athletes, team players, captains and leaders, Marketing Graduates, Marketing Assistants, Marketing Enthusiasts, Marketing Interns…


Due to our expanding client needs, we here at Aloha Jax are growing rapidly, and need new Marketing assistants as soon as possible. We offer them interactive brand awareness and brand management services at small, medium and large events and venues across the greater Jacksonville region.


No marketing experience is required because we guarantee our clients that we’ll provide in-house and on-site product training, sales training, customer relationship management training, and other situational guidance as needed.


We’re particularly interested in people with a background involving:



  • Sport/ Fitness/ Athletics


  • Teamwork/ Leadership


  • Military/ Structure/ Self-Discipline


  • National/ International Travel



People from a background involving sport, teamwork, leadership or the like tend to excel because we operate in a performance-based industry. Initially, you’ll be responsible for generating sales for our client through our event-based sales, but rapid growth is available for those looking to make the most of their opportunity with Aloha Jax. We offer an extensive Business Development Program where you will learn all aspects of our business in order to prepare you to oversee your own campaign or market.


As a Marketing Assistant, you'll be meeting customers face to face at locations across the Jacksonville region. We find this makes it easy for us to build relationships and maintain that personal touch. We can promote products and services through a personalized presentation that will increase demand for our clients, and repeat business for us!


If you're additionally looking for an opportunity for progression, top Marketing Assistants will be trained and gain responsibilities within the business sectors, to progress towards a managerial role (with higher earnings discussed during the preliminary interview).


Our Marketing Campaigns Allow our Clients to:



  • Establish, expand, diversify and/or maintain our client’s customer base


  • Target a specific sector of the population geographically


  • Pre-qualify potential consumers and receive feedback from existing customers


  • Budget for our services on a win-win basis (pay only for new customers acquired)



Marketing Assistants will be:



  • Working as part of a team to attract customers’ attention


  • Responsible for honest and ethical marketing and sales presentations


  • Collecting customer data and treating it confidentially


  • Receiving recognition and rewards for above-average results


  • Learning and earning at your own pace, based on your results



Basic Requirements for the Marketing Assistant Positions:



  • You’ll need to be 18+ years of age and eligible to work in the United States


  • You should be available for full-time hours and able to start within 2 weeks


  • You should enjoy working with customers and want to learn new skills


  • An outgoing personality, sense of humor and ability to relate to others can help


  • A competitive nature and desire to succeed are also helpful



Wait wait? Apply NOW!


Send in your resume or cover letter as soon as possible in order to be considered for this new opportunity. Qualified candidates will be reached out too immediately. Please make sure to include an up to date phone number and email as we will be contacting candidates within the coming days. Please make sure to check your spam/junk folders so no communication is missed.


Interview Process: Initial interviews will be carried out online via zoom.


Apply now and say Aloha to your next opportunity!


Good Luck!


 


Company Description

Here at Aloha we believe in using our international expertise in becoming a dominant force within the marketing industry. We connect with our clients; we listen to our client’s needs and create opportunity for their growth in alignment with our company’s growth.

Specializing in client branding, business development, direct interpersonal relationships, customer acquisition, brand awareness and customer service; is what we believe separates us from competitors, is our incomparable versatility. Aloha delivers.


See full job description

Job Description


Work from the comfort and security of your own home!


Consumer Attorney Marketing Group (CAMG) is an advertising agency that combines media buying expertise, industry experience and intensive analytics to deliver the most effective TV & radio campaigns for the legal industry. We currently accepting applications nationally for Call Center Representatives. These work-at-home positions are for all shifts, affording great measures of flexibility for driven and disciplined individuals with the ability, space and environment conducive to work from home and measured and eventually rewarded based on volume. This is NOT sales, but client service attitude, professionalism and courtesy is required for success. During this Covid-19 pandemic, we are doing virtual interviewing using zoom meetings and also virtual training sessions for those who are hired. To do both the virtual interview and the training, you must have access to either a laptop or a computer with webcam. After training concludes, successful employees are provided with loaner equipment to work from home for the duration of the pandemic and stay at home orders.


In this position, we are looking for highly motivated individuals to assist our consumers in pursuance of a legal claim. Professional phone etiquette, soft skills, attention to detail, and accurate data entry is a MUST.


We are looking for both full-time and part-time employees that are committed to working 4-8 hours each day, 5 days a week, as scheduled by a Supervisor. We have all shifts available as this operation is 24/7.


Duties/Responsibilities:



  • Remain readily available for all inbound calls and transition to outbound calls as needed

  • Handle a high call volume daily

  • Maintain professionalism and follow all call handling procedures as trained

  • Follow each client’s intake criteria to obtain needed information

  • Maintain reports per Client/Campaign on outreach attempts + final call disposition


Requirements:



  • Flexible/open to work varying shifts, including overtime and/or holidays

  • Proficient in Word and Excel, including Microsoft Office/Office 365 and ability to learn proprietary software

  • Type (40 wpm) with accurate data entry on all reports and completed intakes

  • Demonstrate a dedicated work ethic with an adaptable mentality to work in a fast-paced environment / Deadline driven

  • Demonstrate effective time management, organizational, and analytical skills

  • Exceptional oral and written communication skills

  • Must have a pleasant, positive, patient, and friendly attitude

  • Uphold a high level of confidentiality

  • Must have a quiet workspace and fast, stable internet connection (25 MBPS or higher) to attain interruption free training and continuous job performance while working from home


Education and Experience:



  • High School Diploma or equivalent

  • At least 3 to 6 months customer service experience in a call center environment is preferred

  • Fluency in Spanish preferred but not required


  • Legal/Medical/Pharmaceutical background is a plus


*No Recruiters Please*


Company Description

CAMG is an Equal Opportunity Employer. It is our policy to provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information, veteran status or any other basis prohibited by applicable federal, state or local law. All offers of employment are contingent upon successful completion of a criminal background check and verification of prior employment and education.


See full job description

Job Description


CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS


We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and upsell customers on new products and services. There are a wide variety of project openings on government program as well as some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable.


Schedules vary by site and project however we can usually find something that works for everyone. This is an entry-level position with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus.


--------------


POSITION RESPONSIBILITIES


WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?


This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.


Essential Duties



  • Handle inbound and outbound contacts in a courteous, timely, and professional manner

  • Listen to customers, understand their needs, and resolve customer issues

  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable

  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner

  • Utilize systems and technology to complete account management tasks

  • Accurately document and process customer claims in appropriate systems

  • Follow all required scripts, policies, and procedures

  • Utilize knowledge base and training to accurately answer customer questions

  • Comply with requirements surrounding confidential information and personal information

  • Appropriately escalate customer issues with the managerial team

  • Escalate customer issues to the appropriate staff and managerial for resolution as needed.

  • Ensure first call resolution through problems solving and effective call handling

  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes

  • Adhere to all attendance and work schedule requirements


--------------


CANDIDATE QUALIFICATIONS


WONDER IF YOU ARE A GOOD FIT?


It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.


Required



  • Must be 18 years of age or older

  • High school diploma or equivalent

  • Experience with data-entry utilizing a computer

  • The ability to read and speak English fluently

  • Have a wired, high-speed internet connection (Download speed of 20Mbps+)

  • Excellent organizational, written, and oral communication skills

  • The ability to type swiftly and accurately (20+ words a minute)

  • Ability to work regularly scheduled shifts within our hours of operation including the training period.

  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications

  • Highly reliable with the ability to maintain regular attendance and punctuality

  • The ability to evaluate, troubleshoot, and follow-up on customer issues

  • An aptitude for conflict resolution, problem solving and negotiation

  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)

  • Ability to multi-task, stay focused, and self-manage

  • Strong team orientation and customer focus

  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent

  • Excellent interpersonal skills and the ability to build relationships with your team and customers


Preferred (Not Required)



  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

  • Work at home experience

  • State or Federal work experience


--------------


CONDITIONS OF EMPLOYMENT



  • Must be authorized to work in their country of residence (The United States or Canada)

  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.


--------------


COMPENSATION DETAILS


WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?


We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.


Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.


JUST A FEW OF THE BENEFITS



  • Medical, Dental, and Vision Coverage Options

  • Paid Time-Off

  • Regular Raises

  • Work-at-Home Opportunities

  • Advancement Opportunity

  • Fun, Engaging Work Environment

  • Casual Dress Code

  • Cash and Prize Contests


--------------


SCHEDULE REQUIREMENTS


NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?


We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization.


--------------


REGARDING COVID-19


As an employer supporting critical Federal, State, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.


Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, work-at-home option for eligible positions and programs, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.


Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. There are a limited number of 100% remote positions that do not require an on-site training period listed in the Statewide and Nationwide department categories that offer web-based Zoom training.


REGARDING MASKS


To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location.


For more information on MCI’s response to COVID-19 please visit www.mci.world/covid-19.


--------------


PHYSICAL REQUIREMENTS


This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods whle using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.


--------------


REASONABLE ACCOMMODATION


Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world.


--------------


DIVERSITY AND EQUALITY


At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.


MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.


MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.


--------------


ABOUT MCI (PARENT COMPANY)


In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.


Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.


MCI now employs 2,500+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).


MCI provides products and services under the following NAICS Codes: 511210 Software Publishers, 518210 Data Processing, Hosting, and Related Services, 519190 All Other Information Services, 524291 Claims Adjusting, 524292 Third Party Administration of Insurance and Pension Funds, 541511 Custom Computer Programming Services, 541512 Computer Systems Design Services, 541519 Other Computer Related Services, 541519 Information Technology, and Value Added Resellers, 541611 Administrative Management and General Management Consulting Services, 541613 Marketing Consulting Services, 541690 Other Scientific and Technical Consulting Services, 541990 All Other Professional, Scientific, and Technical Services, 561110 Office Administrative Services, 561320 Temporary Help Services, 561330 Professional Employer Organizations, 561421 Telephone Answering Services, 561422 Telemarketing Bureaus and Other Contact Centers, 561431 Private Mail Centers, 561440 Collection Agencies, 561499 All Other Business Support Services, 561990 All Other Support Services, 611430 Professional and Management Development Training.


--------------


DISCLAIMER


The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.


The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.


Company Description

As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.

Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.


See full job description

Job Description


MARKETING DATA ANALYST



DUTIES INCLUDE:



  • Optimizing, tracking and reporting performance of marketing strategies with a significant attention to digital ads.

  • Conducting a proactive research on the market to customize the tactics for a maximum ROI.

  • Collecting and analyzing marketing and sales data to provide fact-based support to managers in setting goals and making data-driven decisions.

  • Assisting in managing the marketing budget.

  • Creating and implementing paid and unpaid strategies and initiatives across social media platforms with realistic goals to increase conversion rates (main focus on Linkedin, Google and Facebook).

  • Working closely with Marketing Manager, CEO and others create digital marketing strategies of the biggest impact.

  • Executing other various marketing tasks, such as managing social media channels, creating monthly newsletters, proof-reading and editing copy content.


 


REQUIREMENTS:



  • Very strong analytical thinking and ability to identify patterns and trends in stats.

  • Passion for making an impact through self-conducted research and data analysis.

  • Highly organized and able to work on multiple projects at the same time, delivering visible results in a timely manner.

  • Efficiency in setting goals, prioritizing and learning new tools and techniques.

  • Self-management and high responsiveness to feedback.

  • Open-mindedness and ability to effectively collaborate with other departments.

  • Extreme attention to detail, especially when processing data, feedback and proof-reading.

  • Working knowledge of SEO optimization, web analytics tools, Google Adwords.

  • Excellent written and verbal communication skills to handle external contacts, creating marketing materials and expressing ideas.

  • Knowledge of Photoshop, Illustrator and Premiere is a PLUS.


 


BENEFITS:



  • Part-Time: 401k Offered After About 1 Year of Being Hired & Sick Time Off

  • Full-Time: 401k Offered After 1 Year Being Hired, PTO, Medical, Dental, Life Insurance


 


Company Description

Nanovea is the result of over 20 years experience providing professional solutions and experienced service throughout the fields of nano/micro/macro profilometry, mechanical, tribology, imaging and other related fields of materials research & development industries. After years of client feedback and the dedication to providing superior instrumental solutions Nanovea was launched in 2004 as a privately held California corporation.

From the Irvine, CA office Nanovea designs and manufactures Profilometers, Mechanical Testers & Tribometers to combine the most advanced testing capabilities in the industry: Scratch Adhesion, Indentation Hardness, Wear Friction & 3D Non-Contact Metrology at Nano, Micro & Macro range. Unlike other manufactures Nanovea also provides Laboratory Services, offering clients availability to the latest technology and optimal results through improvements in material testing standards.

Nanovea's instruments can be found internationally in distinguished educational and industrial organizations ranging from automotive to cosmetic, biotechnology to medical devices to microelectronics and space applications. Thousands of clients rely on Nanovea for innovative solutions, technically superior products, confident application assistance and comprehensive contract laboratory services. Nanovea's mission is providing a better measure through superior instruments and unmatched consultation services to define today's standard for tomorrow's materials.


See full job description

Job Description


CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS


We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and upsell customers on new products and services. There are a wide variety of project openings on government program as well as some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable.


Schedules vary by site and project however we can usually find something that works for everyone. This is an entry-level position with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus.


--------------


POSITION RESPONSIBILITIES


WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?


This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.


Essential Duties



  • Handle inbound and outbound contacts in a courteous, timely, and professional manner

  • Listen to customers, understand their needs, and resolve customer issues

  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable

  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner

  • Utilize systems and technology to complete account management tasks

  • Accurately document and process customer claims in appropriate systems

  • Follow all required scripts, policies, and procedures

  • Utilize knowledge base and training to accurately answer customer questions

  • Comply with requirements surrounding confidential information and personal information

  • Appropriately escalate customer issues with the managerial team

  • Escalate customer issues to the appropriate staff and managerial for resolution as needed.

  • Ensure first call resolution through problems solving and effective call handling

  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes

  • Adhere to all attendance and work schedule requirements


--------------


CANDIDATE QUALIFICATIONS


WONDER IF YOU ARE A GOOD FIT?


It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.


Required



  • Must be 18 years of age or older

  • High school diploma or equivalent

  • Experience with data-entry utilizing a computer

  • The ability to read and speak English fluently

  • Have a wired, high-speed internet connection (Download speed of 20Mbps+)

  • Excellent organizational, written, and oral communication skills

  • The ability to type swiftly and accurately (20+ words a minute)

  • Ability to work regularly scheduled shifts within our hours of operation including the training period.

  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications

  • Highly reliable with the ability to maintain regular attendance and punctuality

  • The ability to evaluate, troubleshoot, and follow-up on customer issues

  • An aptitude for conflict resolution, problem solving and negotiation

  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)

  • Ability to multi-task, stay focused, and self-manage

  • Strong team orientation and customer focus

  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent

  • Excellent interpersonal skills and the ability to build relationships with your team and customers


Preferred (Not Required)



  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

  • Work at home experience

  • State or Federal work experience


--------------


CONDITIONS OF EMPLOYMENT



  • Must be authorized to work in their country of residence (The United States or Canada)

  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.


--------------


COMPENSATION DETAILS


WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?


We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.


Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.


JUST A FEW OF THE BENEFITS



  • Medical, Dental, and Vision Coverage Options

  • Paid Time-Off

  • Regular Raises

  • Work-at-Home Opportunities

  • Advancement Opportunity

  • Fun, Engaging Work Environment

  • Casual Dress Code

  • Cash and Prize Contests


--------------


SCHEDULE REQUIREMENTS


NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?


We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization.


--------------


REGARDING COVID-19


As an employer supporting critical Federal, State, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.


Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, work-at-home option for eligible positions and programs, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.


Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. There are a limited number of 100% remote positions that do not require an on-site training period listed in the Statewide and Nationwide department categories that offer web-based Zoom training.


REGARDING MASKS


To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location.


For more information on MCI’s response to COVID-19 please visit www.mci.world/covid-19.


--------------


PHYSICAL REQUIREMENTS


This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods whle using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.


--------------


REASONABLE ACCOMMODATION


Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world.


--------------


DIVERSITY AND EQUALITY


At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.


MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.


MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.


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ABOUT MCI (PARENT COMPANY)


In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.


Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.


MCI now employs 2,500+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).


MCI provides products and services under the following NAICS Codes: 511210 Software Publishers, 518210 Data Processing, Hosting, and Related Services, 519190 All Other Information Services, 524291 Claims Adjusting, 524292 Third Party Administration of Insurance and Pension Funds, 541511 Custom Computer Programming Services, 541512 Computer Systems Design Services, 541519 Other Computer Related Services, 541519 Information Technology, and Value Added Resellers, 541611 Administrative Management and General Management Consulting Services, 541613 Marketing Consulting Services, 541690 Other Scientific and Technical Consulting Services, 541990 All Other Professional, Scientific, and Technical Services, 561110 Office Administrative Services, 561320 Temporary Help Services, 561330 Professional Employer Organizations, 561421 Telephone Answering Services, 561422 Telemarketing Bureaus and Other Contact Centers, 561431 Private Mail Centers, 561440 Collection Agencies, 561499 All Other Business Support Services, 561990 All Other Support Services, 611430 Professional and Management Development Training.


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DISCLAIMER


The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.


The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.


Company Description

As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.

Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.


See full job description

Job Number

20-056836

Post Date

08/16/2020

Job Title

Part-time Meat Market/Seafood Sales Associate - Hannaford

Positions Available

1

Operating Company

Hannaford

Full/Part Time Status

Part-Time

FLSA Status

Non-Exempt (Hourly)

Address

131 Hannaford Drive, Suite 1

City

Farmington

State

ME

Description

Job title: Part-time Meat Market/Seafood Sales Associate

Department: Meat/Seafood

Essential Job Functions:


  1. Provide outstanding customer service. Communicate with and assist customers in selection of product.


  2. Identify, wrap, price, and weigh all meat department items in accordance with specified procedures outlined by standard practice.


  3. Cut, filet and display seafood. Process merchandise properly, paying careful attention to rotation of products according to prescribed standards.


  4. Stock the fresh, frozen, and self-service cases using proper rotation procedures.


  5. Perform assigned tasks such as replenishing merchandise, preparation of food products or setting up displays etc.


  6. Assist meat cutters by scraping and traying products, cubing steaks, and grinding ground meats.


  7. Receive any meat/seafood delivery, code, rotate, and put in appropriate storage area.


  8. Wash, rinse and sanitize all cases, wrap stations/area, scaling equipment, cooler, cutting room, including disassembling and re-assembling equipment therein.


  9. Must be able to meet the physical requirements of the position, with or without reasonable accommodations.


Duties and Responsibilities:


  1. Comply with all company policies, procedures, and government regulations.


  2. Meet all applicable productivity guidelines.


  3. Treat all co-workers with fairness, dignity, and respect.


  4. Develop product knowledge in all areas of the meat/seafood department including cooking procedures.


  5. Assist in special projects and perform other functions as assigned by supervisor.


  6. Assist in training of other associates when assigned.


  7. Maintain a neat, well-groomed personal appearance at all times; comply with company personal appearance policy.


  8. Maintain solid communication in the department and throughout the organization.


  9. Support company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.


  10. Observe and maintain company sanitation and food safety standards.


  11. Maintain the quality of departments appearance and presentation.


  12. Perform all other duties as assigned.


Requirements

Qualifications:

-Effective communication, customer service, and selling skills.

-Effective interpersonal skills and desire to work in a team environment.

-Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.

-Must meet minimum age requirements.

Physical Requirements:


  1. Lift cases weighing 50lb. frequently and 100 lb. on occasion.


  2. Meet established volume activity standards.


  3. Stand or walk 100% of the time while working in temperatures of 45 degrees F the majority of the time.


  4. Perform repetitive grasping, twisting, reaching, bending, and hand/arm motions as the product is identified, wrapped, priced and weighed.


  5. Be able to handle a variety of substances associated with cleaning materials, packaging materials and meat/seafood products.


  6. Use hands continuously to feel objects, and use tools and equipment to cut and prepare meat and seafood products.



See full job description

Job Number

20-055397

Post Date

08/11/2020

Job Title

Part-time Meat Market/Seafood Sales Associate - Hannaford

Positions Available

3

Operating Company

Hannaford

Full/Part Time Status

Part-Time

FLSA Status

Non-Exempt (Hourly)

Address

35 Elm Street

City

Brunswick

State

ME

Description

Job title: Part-time Meat Market/Seafood Sales Associate

Department: Meat/Seafood

Essential Job Functions:


  1. Provide outstanding customer service. Communicate with and assist customers in selection of product.


  2. Identify, wrap, price, and weigh all meat department items in accordance with specified procedures outlined by standard practice.


  3. Cut, filet and display seafood. Process merchandise properly, paying careful attention to rotation of products according to prescribed standards.


  4. Stock the fresh, frozen, and self-service cases using proper rotation procedures.


  5. Perform assigned tasks such as replenishing merchandise, preparation of food products or setting up displays etc.


  6. Assist meat cutters by scraping and traying products, cubing steaks, and grinding ground meats.


  7. Receive any meat/seafood delivery, code, rotate, and put in appropriate storage area.


  8. Wash, rinse and sanitize all cases, wrap stations/area, scaling equipment, cooler, cutting room, including disassembling and re-assembling equipment therein.


  9. Must be able to meet the physical requirements of the position, with or without reasonable accommodations.


Duties and Responsibilities:


  1. Comply with all company policies, procedures, and government regulations.


  2. Meet all applicable productivity guidelines.


  3. Treat all co-workers with fairness, dignity, and respect.


  4. Develop product knowledge in all areas of the meat/seafood department including cooking procedures.


  5. Assist in special projects and perform other functions as assigned by supervisor.


  6. Assist in training of other associates when assigned.


  7. Maintain a neat, well-groomed personal appearance at all times; comply with company personal appearance policy.


  8. Maintain solid communication in the department and throughout the organization.


  9. Support company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.


  10. Observe and maintain company sanitation and food safety standards.


  11. Maintain the quality of departments appearance and presentation.


  12. Perform all other duties as assigned.


Requirements

Qualifications:

-Effective communication, customer service, and selling skills.

-Effective interpersonal skills and desire to work in a team environment.

-Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.

-Must meet minimum age requirements.

Physical Requirements:


  1. Lift cases weighing 50lb. frequently and 100 lb. on occasion.


  2. Meet established volume activity standards.


  3. Stand or walk 100% of the time while working in temperatures of 45 degrees F the majority of the time.


  4. Perform repetitive grasping, twisting, reaching, bending, and hand/arm motions as the product is identified, wrapped, priced and weighed.


  5. Be able to handle a variety of substances associated with cleaning materials, packaging materials and meat/seafood products.


  6. Use hands continuously to feel objects, and use tools and equipment to cut and prepare meat and seafood products.



See full job description
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