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 Human Resources Manager 

The Human Resources Manager guides and manages the day to day operations of the HR Department at Homebridge, a team of four. Responsibilities will include handling HR functions and operations consistent with Homebridge Collective Bargaining Agreement(s), Employee Handbook(s), policies, and applicable local, state, and federal law. Duties will include but are not limited to: supporting leave administration, management of HRIS system, on-boarding/off-boarding, employee and labor relations, coordinating and facilitating training and development, workplace culture initiatives, and assisting with policy development and implementation.

Essential Job Functions


  • Participates in the development of systems, processes, policies, procedures and best practices to improve upon the overall operational effectiveness and efficiency of the HR Department

  • Provides leadership and coaching to HR department staff to ensure the highest level of strength-based communication, feedback, recognition, and interaction.

  • Oversees and conducts investigations when employee performance concerns are raised, providing a positive resolution and mitigating risk. 

  • Employs the “Coach Approach” in working with all coworkers, especially Home Care Providers.

  • Reviews and approves terminations of staff below the management level.

  • Fully understands the Collective Bargaining Agreement(s) and Employee Handbooks, and all applicable local, state and federal employment law

  • Trains Managers and Supervisors to fully understand CA law relevant to their role and responsibilities and Homebridge’s progressive discipline procedures

  • Communicates and coordinates with the union and third party entities; handles all Step 1 grievances.

  • Responsible for reviewing background checks and clearing new hires during training

  • Oversees open enrollment with collaboration from the HR Benefits Specialist and other HR department staff

  • Administers performance feedback and review system, including supervisor training.

  • Is the HR team expert on ADP processes

  • Ensures that HR Operations Manual is up to date and maintained.

  • Maintains HCP and Admin Staff Employee Handbooks

Knowledge, Skills, and Abilities


  • Five years of progressive HR experience, including at least two years at the management level

  • Bachelor’s degree or equivalent six years of relevant experience

  • Working knowledge of federal, state, and local employment laws

  • Understand benefit administration, COBRA, 403b, etc.

  • Experience with ADP Workforce Now

  • Commitment to developing and implementing best practices in HR

  • Excellent communication, presentation and influencing skills with strong employee relations skills

  • Strong organizational skills with the ability to manage multiple and, at times, competing priorities.

  • Ability to handle sensitive information in a discreet and ethical manner

  • Track record of positively implementing change with evidence of results

  • Team player and willingness to share as well as learn

  • Strong execution and follow-through

  • Excellent problem-solving and negotiation skills

  • Ability to assist the organization through internal and external driven change

Desired Qualifications


  • Bilingual- Spanish/Cantonese, preferred

  • PHR or SHRM CP certification preferred

Work Environment

This position is primarily sedentary, working at a computer in a remote location, in modular office space, or an individual office. The noise level in the work environment is usually moderate. Pursuant to the San Francisco Fair Chance Ordinance, we will consider hiring qualified applicants with arrest and conviction records. Homebridge is an equal opportunity, affirmative action employer committed to maintaining a non-discriminatory, diverse work environment. Candidates from diverse socioeconomic, education, language, and cultural backgrounds are encouraged to apply.  Tentative Start Date: 08/17/2020Classification: FT, ExemptScheduled: M-F; 8 am - 5 pmSalary: $86,895+ DOE  


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**This requisition is currently a pipeline requisition only. A member of the Talent Acquisition Team will reach out if the role becomes active again.

WordStream is hiring a dynamic and passionate individual to drive the success of our clients through successful onboarding and training of our clients ensuring they have an amazing and seamless first experience with WordStream. This position will be part of a new function within our Customer Success team. You will become part of a kick-ass team of experts who truly love their job, the company and lead the corporate culture with hard-work and fun times. This is a fantastic opportunity for a resourceful, success driven, and entrepreneurial individual looking to take their career to the next level.

WordStream is an industry leading software-as-a-service (SaaS) product company voted #1 in customer satisfaction in the search advertising sector. Our purpose is to help SMBs succeed and grow by helping SMBs across our country and the world get the most out of their digital marketing dollars. A subsidiary of Gannett Co., Inc. (NYSE: GCI), connected to some of the largest companies in the world, WordStream is partnered with Google, Bing and Facebook to help our customers market their businesses. WordStream also strives to make a difference in the lives of the people in our community. We are committed to corporate social responsibility and believe that it is our duty to give back through volunteering and charitable donations. If you are driven by taking action, winning together and believe operating transparently is the only way to work, we want to hear from you!

A little about the job...


  • Onboarding of new customers and ensuring that all product training sessions are completed in a timely manner.


  • Proactively identify program enhancement opportunities, which may include new content, updates to existing content as well as flow, process, and pacing adjustments.


  • Communicate training and client updates to account owners in a timely and effective manner.


  • Deliver weekly and monthly webinars on topics relevant to our customers that supports product adoption and/or training on digital marketing.


  • Help create monthly webinars on topics relevant to our overall customer base.


  • Update WordStream webinar and training content to reflect the most recent changes in Google Ads, Bing, Facebook, and WordStream.


  • Perform internal tracking of training attendees and chat users when supporting these initiatives in order to track and measure account activity, product usage and training effectiveness over time for our existing customers.


  • Provide feedback to our Product team in the form of enhancements and ideas that would ease the onboarding and implementation process for our customers or provide functionality that would increase the overall value proposition of WordStream Advisor.


  • Help investigate any software issues or bugs encountered by clients and file technical support tickets when needed.


  • Attend all meetings and actively contribute


  • Stay current with industry knowledge, by proactively conducting research and attending training.


Requirements

A little about you


  • Bachelors degree (4-year degree)


  • Internship or professional experience in the area of learning and development, including any (coaching, training or mentoring) OR prior experience onboarding customers


  • High desire to learn the paid search space; previous knowledge/experience a plus


  • Advanced computer skills (Word, Excel, PowerPoint)


  • Basic awareness of SEM industry and digital marketing


  • Adaptable to change. Were a fast growing company.


  • Demonstration of basic professionalism, resourcefulness and the initiative to seek information in an effort to fill any holes in support of daily responsibilities


  • Must be able to take and apply all forms of constructive feedback


  • Work as a team leave no teammate behind


  • Excellent communication skills and the ability to connect easily with different personalities-- you are the first point of contact for our new customers!


  • Ability to successfully manage personal workflow and to achieve on time delivery of requests from the Customer Success team.


Benefits

A little about our many benefits


  • Unlimited PTO (Trust and accountability-based)


  • Donation Matching and Volunteer Matching


  • Monthly company breakfasts


  • Standing desks, cold brew on tap, company-sponsored community events, and an A+ office setup


  • Health Care Plan (Medical, Dental, Vision, Life)


  • Health Savings Account (HSA) & Flexible Spending Accounts (FSA)


  • 401k Retirement Savings Plan & Company Match


  • Parental Leave (PPL), Family Medical Leave (FML), and Adoption Assistance


  • Tuition Assistance Program


  • Wellbeing & Wellness (Gym membership discounts, online wellness program membership


WordStream is committed to a diverse and inclusive workplace. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.

Gannett Co., Inc. (NYSE: GCI) is an innovative, digitally focused media and marketing solutions company committed to strengthening communities across our network. With an unmatched reach at the national and local level, Gannett touches the lives of nearly 140 million people monthly with our Pulitzer-Prize winning content, consumer experiences and benefits, and advertiser products and services. Gannett brands include the USA TODAY and more than 260 daily local newspaper brands, digital marketing services companies ReachLocal, WordStream, and ThriveHive and U.K. media company Newsquest. There's never been a better time to join our talented team. Visit Gannett.com/Careers to learn more about our opportunities, and visit Gannett Privacy Policy to understand our privacy policy.

LI-MC1


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Job Description

The position will be remote.
Role Overview:

• The role of the KYC Operations analyst is to ensure that the firm and its employees conduct business in accordance with federal and state laws and rules and regulations, including the rules and regulations of the Securities and Exchange Commission, The Federal Reserve Bank, the Commodity Futures Trading Commission, FINRA, and other governmental agencies, self-regulatory organizations and internal policies and industry best practices.
• The KYC Team Lead is accountable for executing the Know Your Customer (KYC) activities, ad-hoc regulatory requirement reports, and remediation's of the branch. This includes delivering the Compliance program for anti-money laundering, anti-bribery, sanctions, Cross Border, Fiscal Compliance and related disciplines.
• Identify key risks in the current client lifecycle management process and recommend strategies to for future state design to mitigate AML risks while operationalizing efficiency levers and reduce account opening lead times

Your Responsibilities
• Conducts initial analysis of new account EDD packages
• Maintain subject matter expertise of applicable anti-money laundering laws and regulations and support Front Office by providing guidance on KYC compliance requirements
• Translate AML policy for the Front Office to understand and execute
• Ensure KYC standard/policy is consistently applied in the Front Office
• Ensure client vetting data and document processing comply with regulations, guidelines, standards and UBS policies for all new accounts
• Obtains and reviews required EDD documentation in accordance with CUSO policy and procedures
• Completion of Final Due Diligence Checklist and negative news searches
• Conducts initial review of Periodic KYC Reviews
• Execute account maintenance updates
• Process client lifecycle related reports

Your Experience
• Qualitative Makeup
• Excellent written and verbal communication skills
• Ability to interact and work closely with business stakeholders at all levels of seniority
• Strong understanding of AML/ OFAC regulations
• Strong understanding of commercial banking and broker dealer products and services
• Possess strong analytical thinking and critical reasoning skills
• Ability to work effectively in a team environment
• Ability to effectively handle a fast paced environment and successfully meet established deadline requirements
• Self-motivated with the ability to work independently

• Quantitative Makeup
• AML/Compliance, Risk Management and/or Legal Background
Your Experience
• Qualitative Makeup
• Excellent written and verbal communication skills
• Ability to interact and work closely with business stakeholders at all levels of seniority
• Strong understanding of AML/ OFAC regulations
• Strong understanding of commercial banking and broker dealer products and services
• Possess strong analytical thinking and critical reasoning skills
• Ability to work effectively in a team environment
• Ability to effectively handle a fast paced environment and successfully meet established deadline requirements
• Self-motivated with the ability to work independently

• Quantitative Makeup
AML/Compliance, Risk Management and/or Legal Background


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