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Responsibilities: Work with local directors / management and report to Chief Operating Officer for the following areas and duties, including but not limited to:


  • Work a weekly schedule of generally 5 days / 40-50 hours in for the most efficient workload management. Advise COO and local Directors of any and all schedule changes / irregularities.

  • Champion a positive health and safety culture

  • Utilize and support current safety programs policies and procedures, ensure location adherence to such. Proactively identify opportunities for improvement in all areas of health and safety compliance performance and training

  • Develop and suggest and integrate improved safety programs and policies and procedures

  • Workers Comp management


    • Review all workers comp incidents. Investigate and assistant in managing all individual claims. Partner with carrier and broker to ensure timely best practices are followed on each incident

    • File claims with WC provider as appropriate and act as liaison between location management and carrier

    • Maintain all proper reporting practices including CAL OSHA

    • Lead accident and incident investigation uncover root cause, develop corrective measures and track completion of corrective actions

    • Maintain excellent relationship with WC advocate (through broker) and partner for exceptional case management and resource utilization

    • Track incidents by location and type. Maintain accounting of current status of each case.



  • In coordination with HR and management, facilitate return to work program for wc and non-wc injuries.

  • Monitor location safety and risk, including food safety, health inspection preparedness, employee work practices, general cleanliness and repair and maintenance issues. Conduct monthly inspections, report on deficiencies and follow up on resolution

  • Monitor food safety certification adherence. Coordinate various classes and resources to fulfill certification goals for staff and managers

  • Track, analyze and report safety performance results and follow through with respective department managers and employees on all safety related suggestions and feedback

  • Oversee and improve safety programs including HACCP and IIPP. Provide ongoing training as necessary. Ensure adequate safety training is provided to all new hires. Ensure effective use of monthly safety training topics. Coordinate and participate in Qtrly safety meetings. Ensure location safety teams are fulfilling duties.

  • Provide Quarterly reporting to COO regarding WC performance

  • Coordinate with DOO to review and assist in managing all non-WC workplace accidents. Report to liability carrier as necessary

  • Ad Hoc reporting and projects related to employee health and safety

  • Ensure thorough and timely responses to internal and external business correspondence

  • Prepare documentation and appear in legal proceedings, as necessary

  • Timely, consistent and transparent communication to COO regarding all areas of responsibilities.

  • Create and maintain effective professional relationships with all administrative and managerial employees of Tastes on the Fly and service providers including insurance carriers and brokers.

  • Maintain excellent communication with peers and superiors, seeking guidance as needed and keeping them abreast of any issues.

  • Exude excellent time and task management skills. The position is highly autonomous and requires consistent communication, transparency, ethics, integrity, accountability and efficiency without constant supervision or direction. Organization is key.

  • Ad-Hoc tasks and projects as approved by COO

  • Follow all company policies and procedures as outlined in the company handbook, as directed or as trained on. Consistently represent the company well including professional appearance, communication and behavior in all work related affairs.

  • Work tenaciously to support and create a positive workplace for self and others, free from harassment, bullying, gossip, counterproductive attitudes and behaviors - constantly striving toward the best interests of the company and all of its employees.

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Responsibilities: Work with local directors / management and report to Chief Operating Officer for the following areas and duties, including but not limited to:


  • Work a weekly schedule of generally 5 days / 40-50 hours in for the most efficient workload management. Advise COO and local Directors of any and all schedule changes / irregularities.

  • Champion a positive health and safety culture

  • Utilize and support current safety programs policies and procedures, ensure location adherence to such. Proactively identify opportunities for improvement in all areas of health and safety compliance performance and training

  • Develop and suggest and integrate improved safety programs and policies and procedures

  • Workers Comp management


    • Review all workers comp incidents. Investigate and assistant in managing all individual claims. Partner with carrier and broker to ensure timely best practices are followed on each incident

    • File claims with WC provider as appropriate and act as liaison between location management and carrier

    • Maintain all proper reporting practices including CAL OSHA

    • Lead accident and incident investigation uncover root cause, develop corrective measures and track completion of corrective actions

    • Maintain excellent relationship with WC advocate (through broker) and partner for exceptional case management and resource utilization

    • Track incidents by location and type. Maintain accounting of current status of each case.



  • In coordination with HR and management, facilitate return to work program for wc and non-wc injuries.

  • Monitor location safety and risk, including food safety, health inspection preparedness, employee work practices, general cleanliness and repair and maintenance issues. Conduct monthly inspections, report on deficiencies and follow up on resolution

  • Monitor food safety certification adherence. Coordinate various classes and resources to fulfill certification goals for staff and managers

  • Track, analyze and report safety performance results and follow through with respective department managers and employees on all safety related suggestions and feedback

  • Oversee and improve safety programs including HACCP and IIPP. Provide ongoing training as necessary. Ensure adequate safety training is provided to all new hires. Ensure effective use of monthly safety training topics. Coordinate and participate in Qtrly safety meetings. Ensure location safety teams are fulfilling duties.

  • Provide Quarterly reporting to COO regarding WC performance

  • Coordinate with DOO to review and assist in managing all non-WC workplace accidents. Report to liability carrier as necessary

  • Ad Hoc reporting and projects related to employee health and safety

  • Ensure thorough and timely responses to internal and external business correspondence

  • Prepare documentation and appear in legal proceedings, as necessary

  • Timely, consistent and transparent communication to COO regarding all areas of responsibilities.

  • Create and maintain effective professional relationships with all administrative and managerial employees of Tastes on the Fly and service providers including insurance carriers and brokers.

  • Maintain excellent communication with peers and superiors, seeking guidance as needed and keeping them abreast of any issues.

  • Exude excellent time and task management skills. The position is highly autonomous and requires consistent communication, transparency, ethics, integrity, accountability and efficiency without constant supervision or direction. Organization is key.

  • Ad-Hoc tasks and projects as approved by COO

  • Follow all company policies and procedures as outlined in the company handbook, as directed or as trained on. Consistently represent the company well including professional appearance, communication and behavior in all work related affairs.

  • Work tenaciously to support and create a positive workplace for self and others, free from harassment, bullying, gossip, counterproductive attitudes and behaviors - constantly striving toward the best interests of the company and all of its employees.

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Industry: Home Health Care

Occupational Category: Head Lice Technician

Description: NitPixies is a growing lice removal company seeking Head Lice Removal Technicians in the Oakland and San Rafael areas. We are offering paid training, hourly pay plus commission, and tips. This position is seasonal with the potential to extend for a longer-term. 

Prior experience in the field is a plus. As a Lice Technician, your time will be in one of our spectacular salons screening family members for head lice, providing an organic lice removal treatment to those who require one, and educating the client on how to maintain a lice-free environment. Hours: Part-time / Seasonal Full-time available

Qualifications:


  • Great with children

  • Comfortable with handling all hair types

  • Have a cell phone with texting capabilities

  • Must be able to pass a background check and drug test

  • Must have a flexible schedule

  • Must be detail-oriented and organized

  • Must have strong listening and verbal communication skills

  • Must be able to work independently

  • Professional appearance is a must!

If you are interested in this opportunity, have questions or want to know more, send your resume and let's talk!

 

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General Duties and Responsibilities

Technical


  • Organizing rooms appropriately to enable residents and staff to move around safely.

  • Organizing resident closets to ensure the items are in the correct closet, labelled, and are stored properly.

  • Organizing bedside stand to ensure items are separated appropriately, labelled as needed, and available to residents.

  • Replacing missing and consumable items such as toothpaste, brush, comb, etc.

  • Restocking supplies in rooms with appropriate healthcare items such as gloves, gowns, disposable briefs and pads, etc.

  • Preparing and setting up residents’ clothing for dressing by the Certified Nurse Assistant.

  • Other duties as requested and/or assigned.

Socialization Activities


  • Visiting, engaging and providing companionship with residents in socialization activities such as reading, writing letters, etc.

  • Distributing personal mail.

  • Conversing with residents to provide encouragement and social atmosphere for eating and drinking fluids.

Assistance with Meal Service


  • Distributing meal trays to dining areas or resident rooms after Licensed Nurse has checked for accuracy. The Licensed Nurse will verify the correct prescribed diet.

  • Performing basic meal set ups as directed by nursing staff such as opening containers, pouring beverages, placing food and utensils within residents’ reach, etc.

  • Obtaining any missing food items, utensils, or adaptive equipment as directed or requested by nursing staff.

  • Removing trays after nursing staff has observed and documented percentage of meal consumed.

  • Cleaning dining room as needed.

Making Unoccupied Beds


  • Making and cleaning unoccupied beds using appropriate protocols.

  • Disposing and safe handling of soiled linen using appropriate infection control procedures.

Transporting Residents


  • Accompanying residents to medical appointments and wheeling residents to activities, dining rooms, etc. Only nursing staff shall transfer resident from bed or chair, position resident in chair, apply postural support, or make wheelchair adjustments.

Safety Monitoring of Smoking Patio


  • Monitoring residents who are allowed to smoke to ensure safety.

  • Documenting residents’ episodes of smoking and report to Charge Nurse immediately for any identified unsafe practices and behavior.

Customer Service


  • Presenting professional image to our consumers through appropriate dress code, behavior and speech.

  • Adhering to company/facility standards for resolving concerns.

  • Ensuring patient/resident rights are protected.

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Industry: Home Health Care

Occupational Category: Head Lice Technician

Description: NitPixies is a growing lice removal company seeking Head Lice Removal Technicians in the Oakland and San Rafael areas. We are offering paid training, hourly pay plus commission, and tips. This position is seasonal with the potential to extend for a longer-term. 

Prior experience in the field is a plus. As a Lice Technician, your time will be in one of our spectacular salons screening family members for head lice, providing an organic lice removal treatment to those who require one, and educating the client on how to maintain a lice-free environment. Hours: Part-time / Seasonal Full-time available

Qualifications:


  • Great with children

  • Comfortable with handling all hair types

  • Have a cell phone with texting capabilities

  • Must be able to pass a background check and drug test

  • Must have a flexible schedule

  • Must be detail-oriented and organized

  • Must have strong listening and verbal communication skills

  • Must be able to work independently

  • Professional appearance is a must!

If you are interested in this opportunity, have questions or want to know more, send your resume and let's talk!

 

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International company is looking for people to work in San Jose, Sacramento, and San Francisco Bay area.

 

1) Experience Health care Interpreters fully bilingual.

2) Some experience Health care Interpreters fully bilingual.

3) No-experienced fully bilingual people - we train.

 

We are a large interpreting company (in business since 1972).

 

The requirements are that you are bilingual in English and one of the following languages:

Albanian, Amharic, American Sign Language (ASL), Arabic, Bosnian, Bulgarian, Burmese, Cambodian, Cantonese, Croatian, Creole, Dari, Farsi, German, Gujarati, Hindi, Hmong, Italian, Japanese, Korean, Laotian, Mam, Mandarin, Mien, Mongolian, Nepali, Pashto, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Samoan, Spanish, Tagalog, Tigrinya, Thai, Tongan, Turkish, Urdu & Vietnamese.

 

You must pass our Language Proficiency Test both written and oral. You must be able to read and write in the languages you have indicated you speak.

 

Please email us your resume for consideration. We have full-time, part-time and on-call.

 

For your resume to be reviewed, you must indicate on the subject line of the email, the language(s) and dialect(s) you speak and the city where you live.

 

You MUST have a car and a valid driver's license.

 

Access our website www.ie-center.org, and click on "careers" at top of the page. You will see our location and access information about our company.

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International company is looking for people to work in San Jose, Sacramento, and San Francisco Bay area.

 

1) Experience Health care Interpreters fully bilingual.

2) Some experience Health care Interpreters fully bilingual.

3) No-experienced fully bilingual people - we train.

 

We are a large interpreting company (in business since 1972).

 

The requirements are that you are bilingual in English and one of the following languages:

Albanian, Amharic, American Sign Language (ASL), Arabic, Bosnian, Bulgarian, Burmese, Cambodian, Cantonese, Croatian, Creole, Dari, Farsi, German, Gujarati, Hindi, Hmong, Italian, Japanese, Korean, Laotian, Mam, Mandarin, Mien, Mongolian, Nepali, Pashto, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Samoan, Spanish, Tagalog, Tigrinya, Thai, Tongan, Turkish, Urdu & Vietnamese.

 

You must pass our Language Proficiency Test both written and oral. You must be able to read and write in the languages you have indicated you speak.

 

Please email us your resume for consideration. We have full-time, part-time and on-call.

 

For your resume to be reviewed, you must indicate on the subject line of the email, the language(s) and dialect(s) you speak and the city where you live.

 

You MUST have a car and a valid driver's license.

 

Access our website www.ie-center.org, and click on "careers" at top of the page. You will see our location and access information about our company.

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International company is looking for people to work in San Jose, Sacramento, and San Francisco Bay area.

 

1) Experience Health care Interpreters fully bilingual.

2) Some experience Health care Interpreters fully bilingual.

3) No-experienced fully bilingual people - we train.

 

We are a large interpreting company (in business since 1972).

 

The requirements are that you are bilingual in English and one of the following languages:

Albanian, Amharic, American Sign Language (ASL), Arabic, Bosnian, Bulgarian, Burmese, Cambodian, Cantonese, Croatian, Creole, Dari, Farsi, German, Gujarati, Hindi, Hmong, Italian, Japanese, Korean, Laotian, Mam, Mandarin, Mien, Mongolian, Nepali, Pashto, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Samoan, Spanish, Tagalog, Tigrinya, Thai, Tongan, Turkish, Urdu & Vietnamese.

 

You must pass our Language Proficiency Test both written and oral. You must be able to read and write in the languages you have indicated you speak.

 

Please email us your resume for consideration. We have full-time, part-time and on-call.

 

For your resume to be reviewed, you must indicate on the subject line of the email, the language(s) and dialect(s) you speak and the city where you live.

 

You MUST have a car and a valid driver's license.

 

Access our website www.ie-center.org, and click on "careers" at top of the page. You will see our location and access information about our company.

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International company is looking for people to work in San Jose, Sacramento, and San Francisco Bay area.

 

1) Experience Health care Interpreters fully bilingual.

2) Some experience Health care Interpreters fully bilingual.

3) No-experienced fully bilingual people - we train.

 

We are a large interpreting company (in business since 1972).

 

The requirements are that you are bilingual in English and one of the following languages:

Albanian, Amharic, American Sign Language (ASL), Arabic, Bosnian, Bulgarian, Burmese, Cambodian, Cantonese, Croatian, Creole, Dari, Farsi, German, Gujarati, Hindi, Hmong, Italian, Japanese, Korean, Laotian, Mam, Mandarin, Mien, Mongolian, Nepali, Pashto, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Samoan, Spanish, Tagalog, Tigrinya, Thai, Tongan, Turkish, Urdu & Vietnamese.

 

You must pass our Language Proficiency Test both written and oral. You must be able to read and write in the languages you have indicated you speak.

 

Please email us your resume for consideration. We have full-time, part-time and on-call.

 

For your resume to be reviewed, you must indicate on the subject line of the email, the language(s) and dialect(s) you speak and the city where you live.

 

You MUST have a car and a valid driver's license.

 

Access our website www.ie-center.org, and click on "careers" at top of the page. You will see our location and access information about our company.

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The Medical Section at The Berkeley Free Clinic is now accepting applications for our 2020 training cohort.

The Medical Section offers free acute medical care, TB testing, and STI screening to all members of the community. Volunteers will be trained in skills required to be a community healthcare worker, including history taking, venipuncture, injections, conducting physical examinations, basic pharmacology, and harm reduction counseling. No prior experience is required.

Applications are due on February 2nd!

Please visit for more information and our application.

Please note that all volunteers at the Berkeley Free Clinic are unpaid

Submitting a resume on Localwise is NOT AN APPLICATION. Please go to our website, fill out the application, and email it to us. Visit our website http://www.berkeleyfreeclinic.org/medical-section

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Position Summary:The LVN or MA is expected to provide excellent, harm reduction-based care to current and former sex workers. The LVN or MA will perform venous punctures, administer vaccines and hormone injections, provide STI and HIV counseling and testing, and assist clinical providers within the LVN or MA scope of practice. The ideal LVN or MA will be skilled at venipuncture techniques, giving special care and attention to Sex Workers who use intravenous drugs. The position requires patience, the ability to communicate well, and a high level of dependability.  

Clinic Hours: Part Time (10-20 hours per week)


  • Tuesday evenings during the St James Syringe Access program from 5:30 – 7:30pm;

  • Wednesday evenings during the drop-in clinic from 5:15 – 9:00 pm; 

  • Thursday afternoons during the STRIDE Transgender Health Services from 1:00 –  4pm;

  • Occasional Thursday evenings, Friday evenings, and Sunday evenings at outside venues. Must be comfortable performing job duties in shelters, sex clubs, our mobile testing van, and at community festivals and events. 

Duties and Responsibilities:


  • General Responsibilities


    • Maintain all professional licensing requirements

    • Attend scheduled staff meetings, monthly team meetings, quarterly agency support meetings, and applicable staff trainings.

    • Attend supervision and staff development meetings as requested.

    • Attend HIV Services Team meetings as scheduled.

    • Maintain a clean, stocked, and well-organized clinic laboratory, ordering supplies from vendors at City Clinic and elsewhere as needed.

    • Assist with quality assurance and evaluation activities, including providing programmatic support during clinic shifts and monitoring periods, distributing and collecting satisfaction surveys.

    • Ensure coverage of the laboratory by another qualified staff person if unable to work.

    • Perform other duties as assigned. 



  • Prior to start of shift


    • Set up laboratory supplies and stock inventory before shifts, starting no later than 5:00 PM for Wednesday night drop-in clinic and 1:00 PM for STRIDE transgender services clinic on Thursdays.

    • Cleaning & maintenance of exam rooms

    • Attend any team briefing sessions at the beginning of each clinic shift.



  • During Shift


    • Perform venipuncture and skin punctures for STI sample collection and other laboratory tests as needed 

    • Perform venipuncture, phlebotomy, and sexually transmitted infections (STI) specimen collection during Wednesday evening drop-in clinic and STRIDE Thursday clinic.

    • Provide phlebotomy service coverage for venue-based HIV/STI testing, as needed, under direct supervision of HIV Services Manager.

    • Dispense medication as necessary, under direction of a medical clinician, per protocol.

    • Give the appropriate vaccinations and medication injections.

    • Place tuberculosis PPD tests

    • Ensure that no client data is left outside of unsecured file cabinet, and be conscientious of adhering to HIPAA and privacy.

    • Document all activities with participants onto encounter forms, in patient charts, or other forms, as necessary or appropriate.



  • After Shift


    • Fill out laboratory requisition forms correctly

    • Ensure that blood, urine, and other specimens are placed in the designated refrigerator with the correct label written clearly on the container

    • Maintain and complete any incident reports incurred during clinic shifts and/or off-site activities.

    • Attend any team briefing sessions at the beginning end of each clinic shift. Skills and Qualifications:Required

    • License Vocational Nurse (LVN) or Medical Assistant (MA) required, maintaining all necessary CET and licensing requirements

    • Excellent phlebotomy and injection skills with the appropriate licensure (i.e. California CPT-1, CPT-2, or other certification / licensure )

    • Excellent written and verbal communication skills

    • Flexibility with schedule and activities

    • Organized and able to handle a multi task environment Strongly Desired

    • Experience in or knowledge of the sex industry and occupational health and safety issues affecting Sex Workers

    • Experience working with people who use drugs, including injection drugs; those living with or affected by HIV/AIDS and Hepatitis C; street-based and homeless populations; and people who identify as lesbian, gay, bisexual, transgender, gender non-conforming and/or queer

    • HIV test counseling certification in the state of California or equivalent qualification

    • Spanish and/or other non-English secondary language skills

    • Cultural competency and willingness to work with people of different racial and ethnic backgrounds, sexual identity and orientations, and people living with HIV/AIDS and/or Hepatitis C

    • Experience with counseling and testing services

    • Experience with motivational interviewing, harm reduction, and trauma-informed care desired

    • Willingness and proven ability to work cooperatively with other colleagues and community 

    • General office and administrative experience

    • Microsoft Word, Excel, Web/Internet and other computer skills are desirable

    • St. James Infirmary is an equal opportunity employer. We prioritize hiring someone with experience in the sex industry, and encourage LGBTQ people, women, and people of color to apply.

      Hours:  Part Time (10-20 hours per week)


    • Salary: $26 per hour


    • Supervisor:  HIV Services Manager and Clinical Director



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Health Initiatives for Youth is a multicultural organization whose mission is to improve the health and well-being of underserved young people. Our four principles are Anti-Oppression, Youth Development, Harm Reduction, and Positive Sexuality!

We're looking for an enthusiastic facilitator committed to social justice, youth empowerment, and science-based health education. Our team is majority people of color rooted in the Bay, and dedicated to meeting young people where they're at.

Duties

• Facilitate health workshops for SF Bay Area middle and high schoolers, and youth-serving adults

• Collect data from participants and provide summary reports

• Develop and maintain relationships with agencies and schools

• Design educational materials and prepare for workshops with colleagues

• Travel to schools, other non-profit organizations & training venues

• Workshop topics include: health careers, mental health, sexual health, LGBTQ issues & how to work with queer and trans youth, harm reduction & substance use, anti-oppression, STIs, safer sex, self-advocacy, peer education and leadership, body image and self-esteem, facilitation skills. We will train you on these topics.

Required Facilitator Qualifications:

• Be an excellent communicator, verbally and in writing. Young people's person.

• Be open to a flexible schedule that involves some early evening work

• Feel comfortable speaking with diverse groups of youth and adults about sensitive topics

• Be able to work in a small team environment with a high degree of independence and self-management

• Be a self-starter with excellent follow-through and organizational skills

Ideal Candidates may also have some of the following qualifications:

• Experience in community organizations with at risk youth in public settings: community organizations, schools, detention facilities, shelters, etc

• Some knowledge of or experience teaching the topics mentioned above

• Bachelor's degree desirable, close to graduating, or equivalent experience

Compensation: $20-$22/hr. Two positions are available. One is 20 hours/week, for which no benefits are available. The other position is 32 hours/week, with full health benefits. Increases in rate and weekly hours may be available in the future dependent on grant funding.

LGBTQIQ & Minority Candidates encouraged to apply

Please send a brief cover letter and resume

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Job Description


Medical Administrative Support (General Clerk II)
Naval Health Clinic Quantico, Virginia


SCOPE


Medical administrative support (General Clerk II/GCII) services shall be provided for the Naval Health Clinic (NHC) Quantico, Virginia in the following areas: the Outpatient Medical Records Office. For the Outpatient Medical Records Office, the GCII shall perform an average of 83,200 medical administrative support actions annually with an estimated 1,600 medical administrative support actions per week.


TASKS



  • GCII shall follow the MTF Standard Operating Procedures (SOPs) to provide administrative support services to the Military Treatment Facility (MTF).

  • GCII shall receive, greet, and inform patients, visitors, and hospital personnel and provide accurate responses in a friendly, courteous, and concerned manner.

  • GCII shall fax, copy, scan, print, and type documents to complete daily tasks listed within this contract and the MTF SOPs.

  • GCII shall utilize the Composite Healthcare System (CHCS), the Armed Forces Health Longitudinal Technology Applications (AHLTA), and various other databases in support of patient care and to satisfy administrative requirements.

  • GCII shall maintain a level of productivity comparable with that of other individuals performing similar services.

  • GCII shall complete orientation training required by the MTF for new personnel.

  • GCII shall complete all annual training required by the MTF. This includes annual information awareness training and HIPAA training.


THE FOLLOWING TASKS SHALL BE PERFORMED IN SUPPORT OF THE OUTPATIENT MEDICAL RECORDS OFFICE:


REGISTRATION:



  1. Receive requests for /registration via fax, telephone calls or patient (family) walk-ins.

  2. Review requests for /registration for completeness and accuracy including legibility.

  3. Perform Defense Enrollment Eligibility Reporting System (DEERS) checks on all patients for whom /registration requests are received.

  4. Notify provider and or the Medical Records Administrator (MRA) of any patient failing the DEERS check.

  5. Verify all patient (family) demographic information for each /registration.

  6. Register patients in the CHCS if required in accordance with current policies.


HOURS OF OPERATION.


0730 and 1700 for an 8.5 hour period Monday through Friday

QUALIFICATIONS.



  • Be a U.S. Citizen.

  • Possess a High School Diploma or GED certificate.

  • Possess one year of experience providing medical administrative support services.

  • Possess experience using basic software applications, e.g. Microsoft Word and Excel.

  • Possess two years of experience within the last five years in medical registration/discharge and medical records administration at a military treatment facility. Experience in one of the following areas is helpful: medical administrative support services, medical front desk operations, and/or referral processing, tracking and closure.



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