Jobs near Coralville, IA

“All Jobs” Coralville, IA
Jobs near Coralville, IA “All Jobs” Coralville, IA

POSITION OVERVIEW

RAISE THE BAR

Mass Markets is a rapidly growing, industry leading business process outsourcing and software development organization and we are looking for the right candidates to join our world class team. As a Social Media Marketing Intern youll be helping to heighten our brand in the market place all while working in a fun and relaxed environment. Your work is crucial to our continued success, and our compensation package and bonuses reward you for that contribution.


  • Great Facilities and Fun Work Atmosphere


  • Advancement Opportunity


  • Flexible Work Schedule


  • Positive Team Environment


POSITION RESPONSIBILITIES

As a Social Media Marketing Intern, you will be helping expand our Social Media Game by identifying and capitalizing on marketing opportunities. Additional responsibilities for the Social Media Marketing Intern position include:


  • Assist with the management of internal and external resources to ensure marketing deadlines are meet


  • Assist with the maintenance of all of our Social Media platforms


  • Help in the development of new strategies and manage marketing programs


  • Monitor analytics with marketing team to identify viable ideas


  • Assist in the general distribution of press releases and media alerts


  • Research the marketplace and analyze potential opportunities


CANDIDATE QUALIFICATIONS

Qualified candidates will be willing to learn new programs, processes and technology. Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times. The requirements listed below are representative of the knowledge, skill, and/or ability required.


  • Actively enrolled Sophomore or Junior level student with at least 1.5 years of completed college education


  • Minimum cumulative 3.00 GPA in Marketing or Business Management


  • Copywriting skills


  • Planning, budgeting, and reporting experience


  • Superior research and analytical skills


  • Excellent verbal/written and interpersonal skills


  • Attention to detail, systems processes, and organizational skills


  • Proven ability to successfully execute marketing programs such as targeted direct mail and email, field events, and social media


ABOUT MASS MARKETS- YOU CAN GET A JOB ANYWHERE. YOU CAN BUILD A CAREER HERE.

As an Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.

On October 1st, 2015, TMones original founder Anthony Marlowe bought back 100% of TMone, LLC from Enhanced Resource Centers (ERC) and rebranded it Mass Markets to reflect the XaaS vision of the company. Mr. Marlowe started on the phones as a telesales agent for a major Fortune 500 telecommunications company, and turned it into a colorful career. Mass Markets holding company is Marlowe Companies Inc. (MCI, LC), which is a wholly owned Iowa City Capital Partners, LC company. Mass Markets is redefining how cloud-based technology and business process outsourcing meet.

Specifically, Mass Markets is a unique provider of Anything-as-a-Service (XaaS) solutions, and an aggressive mid-market Business Process Outsourcing (BPO) firm with the technological capabilities of the "big box aka Global BPO's". Our clients benefit from direct interaction with highly tenured and experienced industry veterans that have successfully serviced a number of the fortune 500 companies. Our sophisticated, innovative, and Managed Service Platform Products (MSPP) solutions are levered to translate client's requirements into operational excellence. Our USA-based facilities and robust information technology capabilities integrate seamlessly with B2B and B2C customer life cycles. We are sales and service experts that thrive on being the top performer for our clients.

Front and back office BPO resource groups all come with battle-tested leadership experience that is unmatched across the highly competitive landscape we operate within. Mass Markets' BPO customers utilize our Infrastructure and Big Database-as-a-Service (BDBaaS) at no additional cost. Mass Markets also uniquely offers Education Software-as-a-Service (ESaaS) models including role-play and immersive simulation training solutions for each engagement where appropriate. Mass Markets enables our clients to tailor different expense models to their exact needs. These include subscription-based, usage-based, per hour, per contact, and market determined pricing for communication services, Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS) offerings.

Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.

Overall, Mass Markets excels at customizing scalable solutions to meet our client's strategic objectives through the development of long term partnerships.

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COMPENSATION DETAILS

At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource! Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn generous paid time off as well as paid holidays and paid training opportunities.

Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TVs, trips, tickets and even cars.

All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.

ABOUT US

In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowas Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCIs subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively.

MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

MCI now employs 2,500+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).

MCI provides products and services under the following NAICS Codes: 511210 Software Publishers, 518210 Data Processing, Hosting, and Related Services, 519190 All Other Information Services, 524291 Claims Adjusting, 524292 Third Party Administration of Insurance and Pension Funds, 541511 Custom Computer Programming Services, 541512 Computer Systems Design Services, 541519 Other Computer Related Services, 541519 Information Technology, and Value Added Resellers, 541611 Administrative Management and General Management Consulting Services, 541613 Marketing Consulting Services, 541690 Other Scientific and Technical Consulting Services, 541990 All Other Professional, Scientific, and Technical Services, 561110 Office Administrative Services, 561320 Temporary Help Services, 561330 Professional Employer Organizations, 561421 Telephone Answering Services, 561422 Telemarketing Bureaus and Other Contact Centers, 561431 Private Mail Centers, 561440 Collection Agencies, 561499 All Other Business Support Services, 561990 All Other Support Services, 611430 Professional and Management Development Training.

MCI is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

ID2016-1546

Updated Date3/25/2020

DepartmentInternships

ScheduleFlex

Wage Description$10.10/hr

BonusNo

EducationTechnical Training or Combination of Training and Experience

Min. Years Experience1

Company/BrandMass Markets


See full job description

Job Description


Heritage National is one of the top performing Agencies providing Family Heritage products. (FHL has Nationally earned numerous Awards, and is A+rated by both BBB & AM Best rating agencies.) While we operate in the insurance sales industry, we are anything but the typical company or organization in that industry. Our culture is to lead by example, so we are looking for Leadership Candidates who aren’t afraid to walk the talk. Our training process is to take new salespeople by the hand and show them how to be successful. and offer a clear path to Ownership of your Own Agency! Applicants with actual leadership experience (personal or professional) only, please.


Our organization is a Home-based (No overnight travel required.). A Business Partnership Culture with Fellow Independent Sales Professional Based On Mutual Respect. You Have Autonomy, Freedom, and Flexibility Regarding Your Business with Exclusive Re-servicing of Your Clients. Building life long relationships, while protecting Families.


This is a very unique opportunity, unlike anything you've seen before. Many of our agents earning well beyond six figures have come from a wide range of backgrounds including business owners, farmers, restaurant servers, and car sales. What they have all shared is a strong desire to succeed and the willingness to work to achieve their goals. Our sales system does not rely on your previous experience or natural sales ability. You simply need to be able to learn our system during our training and the work ethic put it into place while working independently. While applicants with proven sales and leadership success are always encouraged to apply, we are excited to train entry level candidates who possess some key characteristics.


Do You-


· DRIVE to succeed


· Consider yourself coachable and teachable


· Long for control over your schedule and income


· Consistently ACHIEVE TOP 10%


· Consider yourself an entrepreneur at heart with an ownership mindset


Our organization is expanding throughout Iowa, Wisconsin & Illinois and looking to hire 1-2 Outside Sales Agents in both the individual and Business to Business markets. This position provides the opportunity for rapid income growth and advancement into leadership immediately upon proven proficiency with our system.


We offer:


· A Home Based, NO Overnight Travel Required!


$70,000 average first-year agent income, with the ability to earn well above $100,000+ in the first year


· Paid Intensive Sales Academy where you learn our proven sales system from the best


· Field training by our best and most experienced agents


· Performance-based advancement into leadership and higher income.


· Commission advances and bonuses to help jump-start your career


· Weekly, Monthly, Quarterly, and Annual Bonuses Incentives and/or Awards


· Passive Renewal Commissions you own for life at your 2-year anniversary


· Two Family-Friendly Company Trips and National Sales Meetings


               Mid-year, within the US, ie... Seattle, Boston, Orlando, San Francisco 


               Year-end, Islands ie... Bahamas, Punta Cana, Jamaica


· Stock ownership plan


· Freedom and flexibility to plan your Life around your career


Responsibilities:


· Learn in training and use in the field our proven sales system


· Present and sell company products to new individuals and or groups


· Prospect and contact potential customers


· Set follow-up appointments to keep customers aware of the latest developments


· Use our system to build a self-sustaining referral stream


Qualifications:


· Previous experience in direct, outside or business to business sales preferred but we will train the right candidate


· Ability to work independently and manage your own time


· Experience building rapport with new people quickly


· Deadline and Goal oriented


· Insurance license or willingness and ability to obtain upon hire.


We are willing to train the right person in all aspects of our business, however, special attention will be given to applicants who have:


· Outside sales experience


· B2B sales experience


· Business networking experience


· Developed a referral base


· Run a small business


· Served as a community leader


DO NOT APPLY IF:


· You have a tendency to over promise and under deliver


· You have difficulty in being productive when not directly supervised


· You approach the sales process with a cut-throat, high-pressure approach


· You have low-income goals


· You give up easily when challenged


· You have a fear of introducing yourself/your business to businesses and individuals you do not know already


· You are willing to compromise values/integrity if a large amount of income is on the line


· You are not comfortable providing references or undergoing a criminal background check


DO APPLY IF:


· The concept of being compensated on your effort and results is exciting


· You are self-disciplined and able to work independently


· You are coachable and willing to learn from a proven process & business model


· You are confident and comfortable making new contacts


· You consider training and continuous development an ongoing process


· You enjoy working in a growth-oriented team


· You can balance being competitive with being collaborative at the same time


· You are persistent and work with a positive attitude through setbacks


Company Description

Looking to hire hardworking individuals to manage and grow in a geographical area of your choice. Heritage National has an easy to follow, well planned out career path for individuals with different growth mindsets. While we have a foothold in some geographical areas, we will be expanding and growing with the right individuals. Individuals with an agency ownership mindset are what we are looking for. Proven sales professionals that want the right opportunity to grow their own business and own their own agency. For those individuals with a #1 sales mindset, we also have a career path for you. If you like recognition with an opportunity to grow with an "A+" rated company this opportunity is for you.


See full job description

Job Description


POSITION OVERVIEW


CUSTOMER SERVICE PROFESSIONAL


Join our growing team and build a career. We need energetic and reliable professionals to join us as Customer Service Representatives. The successful candidate will be responsible for answering incoming customer calls, resolving customer issues efficiently and directing calls to the management team when necessary. Must have a commitment to customer satisfaction and an ability to make quick and accurate decisions.


Iowa City, IA 52240. Call Center Agent, Customer Service, Full-Time or Part-Time, Base + Bonuses
______________


SCHEDULE DETAILS


NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?


For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly.
______________


POSITION RESPONSIBILITIES


WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO EVERY DAY?


In this role, you will also be responsible for taking incoming calls from our customers and providing world-class customer service. As a highly trained expert on each program and business process, you will work on behalf of some well-known brands across the country. When opportunities are presented, you will educate and upsell customers, offering solutions that fit their needs. Each week, you get to interact with hundreds of customers, resolving support issues and ensuring best in class customer experience.


Customer Service Representatives are responsible for the following:



  • Provide resolutions and support customers based on their needs

  • Improve customer service and product knowledge daily

  • Appropriately escalate customer dissatisfaction with managers

  • Become a brand ambassador, professionally representing clients

  • Resolve initial interactions with effective call handling

  • Learn our technology and systems, recording interactions


In addition to becoming an all-around asset to our team as a product, technology, and service expert, you will become a brand ambassador, professionally representing one of our many name-brand partners.
______________


CANDIDATE QUALIFICATIONS


WONDER IF YOU HAVE WHAT IT TAKES?


Mass Markets provides all new employees with a paid world-class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day.


Other Customer Service Representative Qualifications Include:



  • Highly reliable, willing to learn and acquire new skills

  • Enjoy talking to people, helping them resolve their frustrations

  • Motivated by lucrative bonus plans and daily contests

  • Exhibit professional communication and customer service skills

  • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome

  • Ability to learn customer service software applications

  • Must be proficient with basic PC skills

  • Ability to multi-task in a fast-paced environment

  • Minimum 18 years of age


Entry-level or experienced candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.
______________


COMPENSATION DETAILS


WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?


At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.


Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars.


Total Rewards Breakdown:



  • Competitive Starting Compensation

  • Weekly Bonus Opportunity

  • Weekly Pay Cycles

  • Paid Time-Off

  • Daily, Week, and Quarterly Recognition

  • Paid Holidays

  • Daily Contest Payouts

  • Company Debit Card (With Daily Cash Uploads)

  • Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more)

  • Regular Raises and Career Progression

  • Flexible Scheduling Options

  • Employee Discount Program

  • Advancement Opportunity and Ongoing Training

  • Fun, Engaging Work Environment

  • Cash and Prize Incentives

  • Modern Work Environment

  • Casual Dress Code

  • And More...


All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.
______________


To learn more, please visit our careers page:


https://careers-massmarkets.icims.com/jobs/2815/customer-service-representative/job?mode=job&iis=ZipRecruiter+MM


Company Description

As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.

Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.


See full job description

POSITION OVERVIEW

RAISE THE BAR

Mass Markets is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial culture we are committed to a high octane, fun and collaborative work environment. As a member of the Mass Markets team you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a difference is the organizations shape, direction and growth.


  • Competitive Pay


  • Opportunity for Advancement


  • Full Medical, Dental & Vision Benefits


  • Paid Time Off and Paid Holidays


  • IRA Options


  • Flexible Work Schedule


  • Work at Home Opportunity


  • Company Paid Cell Phone


  • Positive Team Environment


  • Great Office Environment


  • Life Insurance


POSITION RESPONSIBILITIES

The Senior Operations Manager is responsible for the management and development of supervisors and all other operational management associated with day to day contact center operations. Operationally, the Senior Operations Manager is responsible for the development and implementation of all operational strategy the ensures that performance, culture and overarching contact center controls and processes are aligned with corporate and client objectives. This role works closely with corporate leadership and requires a high degree of initiative, sound judgment and leadership.


  • Manage Sales Supervisors


  • Oversee quality, production, and hours.


  • Assist with implementation of strategic sales plans, ensuring they are in alignment with corporate objectives


  • Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity


  • Directs sales forecasting activities and sets performance goals and objectives accordingly


  • Review and provide guidelines and best practices for maintaining competitive edge


  • Develop and maintain strategy on ensuring customer satisfaction on all sales transactions


  • Analyze and respond to changing market conditions, to include competitive benchmarking


  • Analyze trends which includes producing statistical reports on individual performance and sales trends


  • Provide team motivation and development to maximize sales opportunities


  • Responsible for the overall performance and productivity of Supervisors


  • Responsible for weekly payroll review and submission to ensure correct entries


  • Building management of all building maintenance.


  • Responsible for the physical security of the building


  • Other duties and responsibilities as assigned


CANDIDATE QUALIFICATIONS

The ideal candidate for this role would share and understand the high growth objectives of Mass Markets. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent Mass Markets internally and client facing is a must. The right candidate will exhibit good business judgment and acumen and be both confident and flexible in their views. This position will require the ability to work with multiple business units to acquire operational knowledge and execute on departmental initiatives.


  • Associates degree and/or relevant work experience


  • Exceptional interpersonal & communication skills


  • Strong supervisory experience including staff development


  • Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint


  • Demonstrated ability to drive sales through the actions of others


  • Understanding of call center tools and technology used to manage KPIs and SLAs


  • Possess effective conflict resolution skills (both customer and agent conflict)


  • Possess time management, planning, organizational and multi-tasking skills


  • Ability to learn new products and systems


  • Ability to work in a professional fast-paced environment


COMPENSATION DETAILS

At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource! Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn generous paid time off as well as paid holidays and paid training opportunities.

Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TVs, trips, tickets and even cars.

All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.

ABOUT US

In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowas Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCIs subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively.

MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

MCI now employs 2,500+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).

MCI provides products and services under the following NAICS Codes: 511210 Software Publishers, 518210 Data Processing, Hosting, and Related Services, 519190 All Other Information Services, 524291 Claims Adjusting, 524292 Third Party Administration of Insurance and Pension Funds, 541511 Custom Computer Programming Services, 541512 Computer Systems Design Services, 541519 Other Computer Related Services, 541519 Information Technology, and Value Added Resellers, 541611 Administrative Management and General Management Consulting Services, 541613 Marketing Consulting Services, 541690 Other Scientific and Technical Consulting Services, 541990 All Other Professional, Scientific, and Technical Services, 561110 Office Administrative Services, 561320 Temporary Help Services, 561330 Professional Employer Organizations, 561421 Telephone Answering Services, 561422 Telemarketing Bureaus and Other Contact Centers, 561431 Private Mail Centers, 561440 Collection Agencies, 561499 All Other Business Support Services, 561990 All Other Support Services, 611430 Professional and Management Development Training.

MCI is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

ID2016-1459

Updated Date3/25/2020

DepartmentOperations Management

ScheduleDay, Evening and Weekend

Wage Description$45,000/Year + Bonus

BonusMonthly

EducationBachelors Degree or Equivalent Combination of Training and Experience

Min. Years Experience5

Company/BrandMass Markets


See full job description

Overview

The job in a nutshell:

 

Do you have a passion for helping people?  Do you believe that you can change the world with your food choices?  How about nutrition; do you like to learn and help people live healthier?  Yes?  Well, do we have the job for you! A Natural Grocers Good4U Crew Member plays a critical role in helping Natural Grocers be the most awesome place possible where food quality actually matters, affordability is a must and health is what we are buzzing about. We have a lot going on, so we dont think youll get bored! From stocking, greeting and cashiering, to promoting special events, and our one-of-a-kind Nutrient to Know About program, you will have the opportunity to use your people skills, passion for talking and learning about nutrition, energy, and excitement in this multifaceted entry-level position. We are looking for Good4UCrew Members that will join us in our enthusiasm and passion for helping people and the environment.  Sound good?  Keep reading

Responsibilities

The nitty-gritty, what is essential in this role?

  • Providing world class customer service
  • Cashiering duties
  • Providing support in various departments
  • Support Company initiatives
  • Gain product knowledge

 

So there you have it!  Thats the basics of the job, pretty awesome, right?!  Of course, all our Good4U Crew Members are considered to be all hands on deck and ready to help with whatever needs to get done in order to support the team.  Dont forget, we like to have fun here at Natural Grocers!  Bring your smile every day and jump onboard with one of the most amazing companies ever, seriously, it really is.

Qualifications

Do you have the experience/skills/education we are looking for?

 

Here at Natural Grocers we don't see ourselves as just another run of the mill grocery store, no way, we are much more than that!  We have a purpose here and we are all committed to seeing our customers, communities, and planet get healthier as we strive for the highest food quality standards.  Not to brag or anything, but you wont find anyone, anywhere beat our food quality standards- seriously.  Our Good4U Crew Members carry this passion and mission every day.  No matter how big or small the task at hand, our Crew knows that they are contributing big time to a ginormous mission!

 

  • STRONG people skills!
  • Retail experience
  • Cashiering skills/Money handling
  • Ability to pass food safety training courses and/or certifications .
  • Attention to detail
  • Ability to manage changing priorities
  • Sense of urgency in the completion of tasks
  • Ability to take direction and follow through

 

Now don't be taking this job description as an employment contract.  Remember, just by acknowledging this doesnt mean we are guaranteeing a job or that there isnt going to be some additional duties we need you to jump on board with.  There is a chance that this job description may change without notice.  Sometimes change just sneaks up on you!  Our Good4U Crew Members must be willing to tackle all tasks assigned.  Look at it as a personal challenge; we know you got this!

 

Flex those muscles! Just as a heads up, here is what you can expect for physical and environmental demands on a Good4U Crew Member.

 

 


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Job Description


POSITION OVERVIEW


INSIDE SALES PROFESSIONAL


Start a career with our growing team! We need Telephone Sales Representatives who can improve customer satisfaction and increase sales volume. Develop relationships with our partners' clients as you provide solutions, answering inbound or making outbound calls. As a customer service and selling focused organization, you are trained on the latest contact center technology and customer experience methodology.


Iowa City, IA 52240. Inbound Sales/Account Management, Full-Time or Part-Time. Base + Bonuses.
______________


SCHEDULE DETAILS


NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?


For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly.
______________


POSITION RESPONSIBILITIES


WHAT DOES A INSIDE SALES REPRESENTATIVE DO?


Understand customer needs then provide an effective solution, using state-of-the-art contact center technology and customer service methodology. Become an expert on products/services, technology, and business process, practicing your skillsets with every interaction. As an ambassador to our partners' brands, you will represent some of the world's largest, most recognizable brands. Improve customer satisfaction, interacting with hundreds of customers every week. Your primary responsibility is to develop your abilities and grow with our team.


Inside Sales Representatives are responsible for the following tasks:



  • Communicate effective solutions to a variety of customer needs

  • Expand product knowledge, continuously growing skillsets

  • Create and build relationships, representing partners' interests

  • Improve sales process working with managerial team

  • Manage accounts professionally, utilizing technology/strategy

  • Increase customer satisfaction and drive sales growth


In addition to becoming an all-around asset to our team as a product, technology, and service expert, you will become a brand ambassador, professionally representing one of our many name-brand partners.
______________


CANDIDATE QUALIFICATIONS


WONDER IF YOU HAVE WHAT IT TAKES?


Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day.


Other Inside Sales Representative Qualifications Include:



  • Highly reliable, willing to learn and acquire new skills

  • Enjoy talking to people, helping them resolve their frustrations

  • Motivated by lucrative bonus plans and daily contests

  • Exhibit professional communication and customer service skills

  • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome

  • Ability to learn customer service software applications

  • Must be proficient with basic PC skills

  • Ability to multi-task in a fast paced environment

  • Minimum 18 years of age


Entry-level or experienced candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.
______________


COMPENSATION DETAILS


WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?


At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.


Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars.


TOTAL REWARDS BREAKDOWN



  • Competitive Starting Compensation

  • Weekly Bonus Opportunity

  • Weekly Pay Cycles

  • Paid Time-Off

  • Daily, Week, and Quarterly Recognition

  • Paid Holidays

  • Daily Contest Payouts

  • Company Debit Card (With Daily Cash Uploads)

  • Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more)

  • Regular Raises and Career Progression

  • Flexible Scheduling Options

  • Employee Discount Program

  • Advancement Opportunity and Ongoing Training

  • Fun, Engaging Work Environment

  • Cash and Prize Incentives

  • Modern Work Environment

  • Casual Dress Code

  • And More...


All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.
______________


To learn more, please visit our careers page:


https://careers-massmarkets.icims.com/jobs/2817/inside-sales-representative/job?mode=job&iis=ZipRecruiter+MM


 


Company Description

As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.

Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.


See full job description

POSITION OVERVIEW

Under general direction, the Talent Acquisition Coordinator provides administrative support throughout the recruitment life-cycle and is an integral part of the Talent Acquisition team, focused on attracting top talent and ensuring a positive experience for both our candidate and hiring management communities.

SCHEDULE

This is a full-time, salaried position that works during normal business hours.

POSITION RESPONSIBILITIES

HOW WILL YOU MAKE AN IMPACT?

You will partner with senior HR leaders, Executive Management and execute strategies and planning activities to develop talent and support organizational capability. You will demonstrate analytical capabilities and be able to influence with data-driven recommendations. We are looking for a business partner who has the ability to pro-actively plan and design, as well as identify and diagnose issues in order to drive solutions.

ESSENTIAL JOB FUNCTIONS


  • Provides full life cycling recruiting support for the Talent Acquisition team. This includes system support, data and process analysis, and hiring process coordination and improvements to ensure the highest level of positive candidate and internal customer experience.


  • Responsible for requisition processing, posting of positions, event logistics, sourcing and screening resumes, project coordination, and basic reporting needs.


  • Manages eRequisition process by reviewing and responding to all inquires promptly.


  • Manages requisition data in the applicant tracking system (ATS). This includes creating new requisitions and ensuring requisitions are complete and accurate.


  • Manages all job postings and advertisements on job boards, social media platforms, and various professional sites. Writes, renews, revises and removes, tracks, monitors, and reports on their effectiveness.


  • Serves as a subject matter expert for ATS and Candidate Relationship Management System (CRM); provides support for the Talent Acquisition Team ensuring data and processes are complete and accurate.


  • Determines the best avenues for sourcing candidates based on consumer needs, geographic location, and position requirements. Conducts targeted sourcing campaigns as needed.


  • Works with ATS and other recruiting tools to track recruiting activities and provide status updates.


  • Creates, runs, and/or pulls reports from ATS, CRM, eRequisition, and Job Distribution tools as requested.


  • Tracks, enters, and reports on ad-hoc external job board spend.


  • Conducts initial vendor research and acquire pricing as requested by Talent Acquisition Leadership Team.


  • Oversees regional event logistics ensuring the team is prepared and has all tools needed for events.


  • Networks to develop and maintain professional relationships with industry contacts, trade groups, local community groups, employment agencies, universities, and other stakeholders as a source to generate qualified candidates.


  • Maintains candidate pipeline by managing shared in-box, responding to inquires, and uploading and/or allocating resumes in our CRM.


  • Pre-qualifies external resumes against job qualifications and submit to sources, recruiters, or hiring managers for follow up. Provides tactful feedback to candidates and guide them through the application process.


  • Manages written and verbal communication with candidates and hiring managers throughout the recruiting process and serve as a resource for all recruitment processes and client organization questions.


  • Answers telephones, relays messages, and maintains equipment and supplies.


  • Adheres to standard operating procedures to ensure process and quality consistency.


  • Completes all company required trainings and compliance courses as assigned


  • Adheres to company standards and maintains compliance with all polices and procedures.


  • Performs other related duties as assigned.


CANDIDATE QUALIFICATIONS

QUALIFICATIONS

We are seeking a motivated self-starter who thrives in a fast paced/startup environment and has the desire to grow their career in Talent Acquisition. We are looking for a business partner who has the ability to pro-actively plan and design, as well as identify and diagnose issues in order to drive solutions.


  • High school diploma- Associates or Bachelor's degree or equivalent experience preferred


  • Required- minimum 1-3 years of Talent Acquisition, Recruiting or Human Resource experience


  • This position does not include any supervisory responsibilities


  • Consulting or staffing experience preferred


  • This position does not require licenses or certifications


  • Understanding of Applicant Tracking Systems


  • Basic knowledge of Human Resources


  • Excellent interpersonal/customer service skills


  • Must be detail-oriented, highly organized, and a self-starter


  • Exceptional written and verbal communication skills


  • Excellent time management skills


  • Strong MS Office Skills (MS Excel, MS Word, MS PowerPoint)


  • Positive attitude and natural aptitude for people


  • Ability to maintain highly confidential information


  • Passion and ability to thrive in fast-paced environment


  • Professional and poised appearance and demeanor


  • Well organized, ability to multi-task and manage competing priorities


  • Ability to work independently, utilizing good common sense, and resourcefulness


  • Ability to pro-actively identify and solve potential problems


DESIRED SKILLS:


  • SharePoint Experience


  • Marketing administration experience


COMPENSATION DETAILS

At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource! Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn generous paid time off as well as paid holidays and paid training opportunities.

Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TVs, trips, tickets and even cars.

All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.

ABOUT US

As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.

Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.

For more information visit

ID2018-2094

Updated Date10/3/2019

DepartmentTalent Acquisition-Recruiting

ScheduleN/A

Wage DescriptionBase Salary Plus Monthly Bonus Target

BonusMonthly

EducationHigh School Diploma/GED

Min. Years Experience1

Company/BrandMass Markets


See full job description

POSITION OVERVIEW

The VP Finance reports to the CEO and works directly with the Executive Management Team to oversee the budgeting, financial reporting and accounting activities for Mass Markets business units. The VP will be charged with identifying new opportunities to improve efficiencies, eliminate backlogs, and respond proactively to other department needs. S/he will analyze existing processes, work closely with the CEO and finance staff to streamline current systems, leverage new finance-related information technology tools, and refine standard operating procedures to provide maximum benefit to the organization.

This is an outstanding opportunity for a proactive, hands-on finance manager who brings a successful track record of creative problem-solving, strengthening infrastructure, and customer service to work in a mission-driven organization.

SCHEDULE

This is a full-time executive position.

POSITION RESPONSIBILITIES

The Vice President of Finance is expected to be a strategic visionary for financial management/opportunities facing Mass Markets. This position will have responsibility for managing and supporting a multi-state executive team, assisting with all hands-on accounting aspects of the company and working collaboratively with the CEO and senior management in the aggressive and successful growth of the company.


  • Analyze and forecast financial data, including annual harvest reports, capital and operating budgets and strategic plans.


  • Recommend optimization plans based upon financial data (i.e., new development, redevelopment, orchard removals, land acquisitions dispositions, etc.).


  • Refine existing key performance indicators (or financial ratios) for measuring financial performance of the firm and its component parts.


  • Refine existing key performance indicators for measuring performance of management and field personnel.


  • Report monthly, quarterly and annually on performance against budget.


  • Lead the planning, coordination and implementation of the annual capital and operating budget process in collaboration with other department leaders.


  • Collaborate with other department leaders on risk management strategies.


  • Co-manage banking activities and develop financing alternatives.


  • Co-manage the financial aspects of the firms Argentine investment to ensure efficient and effective processes. As needed, upgrade and/or implement appropriate systems and policies, internal controls and standard financial operating procedures.


  • Identify opportunities with deals, including but not limited to: purchase and sale of real property.


  • Manage one direct report: communicate expectations, provide coaching and feedback, monitor and manage performance and provide development opportunities.


CANDIDATE QUALIFICATIONS

The ideal candidate for this role would share and understand the high growth objectives of Mass Markets. Demonstrated ability in a controller or senior accountant role a must. The right candidate will exhibit good business judgment and acumen and be both confident and flexible in their views. This position will require the ability to work with multiple business units to acquire operational knowledge and execute on departmental initiatives. Demonstrated interpersonal skills and oral and written communication skills are a must.


  • Advanced degree or equivalent work experience


  • 5+ years of progressively responsible experience


  • Accounting/bookkeeping experience required


  • Regular and reliable attendance is an essential function of this position


  • Strong oral and written communication skills; ability to interact within all levels of the organization


  • Demonstrates ability to successfully plan, organize and manage projects


  • Detail-oriented, excellent proofreading and editing skills


  • Ability to work effectively in a fast-paced environment, organized, able to prioritize and work independently


  • Experience building successful working relationships with C-level executives


  • Prior knowledge and experience of QuickBooks and ADP


  • Exceptionally self-motivated and directed


  • Ability to successfully pass a background check and drug screening


COMPENSATION DETAILS

At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource! Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn generous paid time off as well as paid holidays and paid training opportunities.

Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TVs, trips, tickets and even cars.

All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.

ABOUT US

As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.

Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.

For more information visit

ID2018-1879

Updated Date9/30/2019

DepartmentAccounting & Finance

ScheduleStandard

Wage Description$90,000/yr. - $100,000/yr.

BonusNo

EducationMasters Degree or Equivalent Combination of Educations and Experience

Min. Years Experience15

Company/BrandMass Markets


See full job description

Job Description


BILINGUAL INSIDE SALES PROFESSIONAL


Start a sales career or perfect your skills at a growing company! Our team needs Bilingual Telephone Sales Representatives to improve customer satisfaction and increase sales volume. Develop relationships with our partners’ clients as you provide solutions, answering inbound or making outbound calls. As a customer service and selling focused organization, you will be trained on the latest contact center technology and customer experience methodology.


Fluent Spanish and English is required.


Iowa City, IA 52240. Sales Professional/Account Managemer, Part-Time and Full-Time, Base + Bonuses.


_____________________________


SCHEDULE

NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?

For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Both full-time and part-time shifts are available for this position. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly.


_____________________________


POSITION RESPONSIBILITIES

WHAT DOES A BILINGUAL INSIDE SALES PROFESSIONAL DO?

Understand Spanish speaking residential and business customer needs then provide an effective solution, using state-of-the-art contact center technology and customer service methodology. Become an expert on products/services, technology, and business process, practicing your skillsets with every interaction.



Our Bilingual Inside Sales Professionals are responsible for the following tasks:



  • Communicate effective solutions to a variety of customer needs

  • Expand product knowledge, continuously growing skillsets

  • Create and build relationships, representing partners’ interests

  • Improve sales process working with managerial team

  • Manage accounts professionally, utilizing technology/strategy

  • Increase customer satisfaction and drive sales growth


_____________________________

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day.

Other Bilingual Inside Sales Professional Qualifications Include:



  • Fluent in both Spanish and English

  • Highly reliable, willing to learn and acquire new skills

  • Enjoy talking to people, helping them resolve their frustrations

  • Motivated by lucrative bonus plans and daily contests

  • Exhibit professional communication and customer service skills

  • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome

  • Ability to learn customer service software applications

  • Must be proficient with basic PC skills

  • Ability to multi-task in a fast paced environment

  • Minimum 18 years of age


Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.


_____________________________

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars.

All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.


TOTAL REWARDS BREAKDOWN



  • Competitive Starting Compensation

  • Weekly Bonus Opportunity

  • Weekly Pay Cycles

  • Paid Time-Off

  • Daily, Week, and Quarterly Recognition

  • Paid Holidays

  • Daily Contest Payouts

  • Company Debit Card (With Daily Cash Uploads)

  • Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more)

  • Regular Raises and Career Progression

  • Flexible Scheduling Options

  • Employee Discount Program

  • Advancement Opportunity and Ongoing Training

  • Fun, Engaging Work Environment

  • Cash and Prize Incentives

  • Modern Work Environment

  • Casual Dress Code

  • And More...


_____________________________

To learn more, please visit our careers page:


https://careers-massmarkets.icims.com/jobs/2790/bilingual-inside-sales-professional/job?mode=job&iis=ZipRecruiter+MM


Company Description

As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.

Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.


See full job description

POSITION OVERVIEW

TRAINING MANAGER

Join our team and help make a name for Mass Markets in the contact center industry. We've scaled over 250% in the past 2 years and we need talented Training Instructors. As a high growth organization with an entrepreneurial culture we are committed to a high octane, fun and collaborative work environment. As a member of the Mass Markets team you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a difference is the organizations shape, direction and growth.

SCHEDULE

Full-Time salaried position with some travel and weekends.

POSITION RESPONSIBILITIES

WHAT DOES A EMPLOYEE DEVELOPMENT MANAGER DO?

As a Regional Employee Development Manager, you are responsible for the development and overall management of training instructors and well as providing support to operations leaders in the development of management and support staff. Additional responsibilities for the marketing specialist position include:


  • The ability to collaborate with operations, human resources, and employees on organization performance, ongoing talent activities, change management and execution of the learning strategy


  • Analyze talent and performance needs, uncover root causes, investigate alternatives and propose solutions, bringing a local, cultural and/or specialized business perspective


  • Partner with managers and employees to drive the development and execution of employee individual development plans


  • Work closely with training instructors to evaluate and measure impact of learning deliverables at a local level


  • Monitor, evaluate, or record training activities or program effectiveness


  • Devise programs to develop management potential among employees in lower-level positions


  • Designs, implements, and delivers training and programs that align with the organization's business objectives and strategic plans for implementing high performance teams and an organization of wellness


  • Implementing appropriate interventions and training to remedy issues related to inconsistent or substandard performance


  • Responsible for providing internal consulting and service delivery in the areas of organization development, training and learning programs, change management, strategic communications and overall career path development resource offerings


CANDIDATE QUALIFICATIONS

WONDER IF YOU'RE A GOOD FIT FOR OUR TEAM?

Qualified candidates will be willing to learn new programs, processes and technology. Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times.The requirements listed below are representative of the knowledge, skill, and/or ability required.


  • Bachelor's degree or 4 to 6 years experience or training


  • Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs


  • Strong knowledge of planning, design, implementation and support of course curriculums and developmental trainings


  • Excellent leadership and organizational skills


  • The ability to collaborate with operation, human resources HR Business Partners and employees on organization performance, ongoing talent activities, change management and execution of the learning strategy


  • Successfully handle multiple projects and meet competing deadlines


  • Demonstrated experience in performing training needs analysis


  • Demonstrated ability to leverage learning and development to drive continuous improvement initiatives


  • Experienced in measuring the effectiveness of learning programs and transfer of training to the job


COMPENSATION DETAILS

NEED AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource! Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn generous paid time off as well as paid holidays and paid training opportunities.

Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TVs, trips, tickets and even cars.

All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.

ABOUT US

In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowas Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCIs subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively.

MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

MCI now employs 2,500+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).

MCI provides products and services under the following NAICS Codes: 511210 Software Publishers, 518210 Data Processing, Hosting, and Related Services, 519190 All Other Information Services, 524291 Claims Adjusting, 524292 Third Party Administration of Insurance and Pension Funds, 541511 Custom Computer Programming Services, 541512 Computer Systems Design Services, 541519 Other Computer Related Services, 541519 Information Technology, and Value Added Resellers, 541611 Administrative Management and General Management Consulting Services, 541613 Marketing Consulting Services, 541690 Other Scientific and Technical Consulting Services, 541990 All Other Professional, Scientific, and Technical Services, 561110 Office Administrative Services, 561320 Temporary Help Services, 561330 Professional Employer Organizations, 561421 Telephone Answering Services, 561422 Telemarketing Bureaus and Other Contact Centers, 561431 Private Mail Centers, 561440 Collection Agencies, 561499 All Other Business Support Services, 561990 All Other Support Services, 611430 Professional and Management Development Training.

MCI is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

ID2019-2691

Updated Date3/25/2020

DepartmentTraining & Development

ScheduleFull-Time, Some Travel

Wage DescriptionSalary commensurate upon experience with Bonus Potential and Stock Contract

BonusNo

EducationBachelors Degree or Equivalent Combination of Education and Experience

Min. Years Experience4

Company/BrandMass Markets


See full job description
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