Jobs near Tampa, FL

“All Jobs” Tampa, FL
Jobs near Tampa, FL “All Jobs” Tampa, FL


  • Manage IT corporate systems and networks

  • Accountable for 24/7 support of core infrastructure, data and phone system

  • Advanced understanding and experience in installation, configuration and troubleshooting with various desktop operating systems such as Windows 7, Windows 10, & MAC OS’s in an enterprise environment.

  • Maintain internal server hardware to support business needs

  • Plan, organize, control and evaluate corporate IT infrastructure and help desk

  • Design, develop, implement, document and coordinate systems, policies, and procedures

  • Ensure security of data and network access

  • Proactively identify process inefficiencies and compliance issues and implement strategic solutions

  • Compliance of information security and control procedures

  • Collaborate on development and maintenance of IT policies and Business Continuity Plans with Development Operations team.

  • Manage IT service providers and vendors to ensure optimal contract value and execution

  • VOIP phone system maintenance and support

  • Develop ticketing dashboards to track KPI’s, workload and SLA compliance

  • Office network administration: Firewall, WAPs, VPN, DNS, switches

  • Experience supporting a variety of networked equipment: NAS, Linux machines, printers, VoIP phone systems, video conferencing

  • Experience in networking: Routers, VLAN, ISP management

  • Desktop administration, user management and cloud application administration

  • Compulsive documentation of processes, flows and systems

  • Strong desire for ensuring the highest levels of security, implementing comprehensive monitoring, creating backups/redundancies, researching best practices

  • Lead Global IT Services team including help desk, IT infrastructure (security, network, systems, hardware, software, telephony) and Cloud-based business application support.

  • Responsible for the overall effectiveness and efficiency of IT systems and operations to ensuring high levels of user satisfaction. Create, maintain, and enforce standards, policies and procedures.

  • Manage the relationship of all IT suppliers, vendors, consultants, and other experts. Forecast IT requirements, prepare annual budgets, and manage funds within the budget.

  • Adheres to the IT Infrastructure ITIL framework policies and procedures (including: incident, problem, change management) to ensure best-in-class user experience. Establishes KPI and SLA for driving the performance of IT services. Build systems and tools to monitor performance.

  • Provides thought leadership in IT strategy, operations, cost-optimization, innovation, and efficiency improvement.

  • Assesses the relative impact of IT industry trends to current and future enterprise infrastructure needs for the business.

  • Mentor, coach and build high-performing teams for world-class IT services organization.


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Job Description


AnswerFirst is currently looking for an Account Support Technician to work in the IT Department. The position involves working closely with clients and other departments to develop, create, maintain and support client "call flow designs", using Amtelco IS Scriptor software, MsSQL databases, Software APIs, Batch files, etc.


Requirements:



  • Must be local to Tampa Bay area or willing to relocate.

  • Flexible, results-driven team player with the ability to self-manage multiple tasks, produce quality work and consistently meet deadlines.


  • Strong logic, creativity and problem solving skills.


  • Strong customer service and relationship building skills.


  • Adaptable to change and flexibility. Each day provides unique challenges.


  • Experience working with databases.


  • Amtelco Experience a plus.



Outcomes:




  • Maintain a regular 40 hour work week with in office hours between Monday – Friday 8-6.


    • Will also have on call duties outside these hours on a rotation basis.



  • Work closely with clients and team members to develop accounts which meet exceed customer needs and happiness.


  • Perform account setups and updates in a timely and efficient manner.


  • Work closely with Business Development and Contact Center to ensure accounts are customized for best possible success at AnswerFirst.


  • Base salary with an additional revenue based bonus.



 


Job Location: Tampa, FL


Qualified candidates should click below to apply for for this position. You will be required to


upload a current resume and complete some skill evaluations.


Company Description

At AnswerFirst, we provide business answering services to thousands of small, medium and large businesses around the globe. Our company is based in Tampa (we do not use overseas staff). Our Customer Service Professionals are ready and waiting around the clock. We offer live operator services including order entry, scheduling, customer care, messaging, and telephone answering to the businesses we serve. AnswerFirst is a certified Great Place to Work. We were named by Great Place to Work and FORTUNE to be one of the 2018 Best Workplaces for Women and 2019 Best Workplaces for Consulting and Professional Services. AnswerFirst was also named a Top Workplace for 2018 by the Tampa Bay Times based on our employees feedback. We have a 4.8 approval rating on Google and Glassdoor by our clients and employees. Member of ATSI and the Ybor Chamber of Commerce. We are an Equal Opportunity Employer. All qualified applicants who are authorized to work in the United States and reside in one of the approved states for hire will receive consideration for employment without regard to race, religion, sex, color, national origin, ethnicity, age, genetic information, disability or sexual orientation.


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Job Description


Are you ready to take the next step in your career with an awesome group insurance company in the Westshore Business District area? Look no further! Our client is looking for a strong sales support coordinator to support their growing, fast paced insurance agent/broker team. Ability to earn over 6 figures, competitive base + commission!!


Requirements:



  • 215 Life and Health Insurance license - if you do not hold the license yet, they will reimburse once you start in FULL

  • Strong administrative background, ability to multitask on phone/computer

  • Good personality and able to work well in a team

  • Can work efficiently within Microsoft Suite products especially Excel

  • Quick learner and can balance multiple tasks at any given time

  • Ability to think analytically and make decisions quickly

  • Experience dealing with sales personalities in a team environment


Preferred but not required:



  • Bilingual - Spanish and English

  • College degree preferred but not required if you have industry experience


Apply today and interview as soon as this week. They provide full benefits: PTO, Vacation time, 401K, Medical, Dental, Vision, Life Insurance, etc. If you enroll on their benefit plan individually - they deduct $0 out of your paycheck!


 


Company Description

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification.


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Job Description


Sales & Marketing Assistant - FINRA Series 7 License - Sun City Center, FL


We are an upscale financial planning firm seeks full-time Licensed Sales & Marketing Assistant.


Candidate must be extremely professional in appearance and manner, willing to accept direction, quick to learn new things, customer service oriented, and computer savvy.


Working hours are 8:00 AM to 5:00 PM, Monday-Friday.


Job Duties:



  • Perform general administrative and support functions for the office including maintaining files, preparing paperwork, running reports, answering phones, scheduling appointments, copying materials, faxing and overnighting documents.

  • Organize, coordinate, and maintain all client paperwork

  • Correspond with clients to complete new accounts, asset transfers, and other forms

  • Handle routine matters for client accounts including processing name and address changes, account applications and bank authorizations, answering client questions via telephone and face to face

  • Research and resolve client service problems by contacting the Home Office and Sponsored Companies to resolve problems or errors as needed

  • Ensure office procedures are followed

  • Record all transactions on appropriate logs

  • Set up client files correctly and obtain necessary information

  • Perform other duties and projects as assigned

  • Compliance

  • Social Media - posting daily on Facebook

  • Competence SalesForce


Position Requirements:


 



  • Must have a valid FINRA Series 7 license

  • Must have an active Life Health & VA Licenses

  • Must have 3 or more years of previous customer service experience working in a Wealth Management Firm with a Series 7 license.

  • Ability to investigate, research, and resolve problems or concerns

  • Ability to maintain client & corporate confidentiality

  • Ability to make rule-based and analytical decisions

  • Ability to organize, prioritize and handle multiple tasks

  • Ability to pay close attention to detail, work under pressure and meet deadlines

  • Ability to take complete and accurate notes

  • Skill in utilizing various software packages such as Microsoft Suite Products (Excel, PowerPoint, Outlook...)

  • Skill in verbal and written communications


**PLEASE APPLY TO BE CONSIDERED**


Company Description

Located in the heart of Sun City Center, Florida. Established in 1979. We are one of the top Wealth Management Firms in the Country.
We have a team of professionals working in a beautiful setting. Come and join us and be an integral part of our successful team. Our Firm includes a CFP and a CFA.


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Infrastructure Support - Risk / Incident Remediation Lead
Req #: 200003854

Location: Tampa , FL, US

Job Category: Technology

Job Description:

As an experienced Infrastructure Support professional, your relentless dedication to innovation will have a positive ripple effect on both innovation and the people who make it. You'll put your experience to work across the board, leading an incredibly talented team in areas like Change Management, Incident and Problem Management. You'll be responsible for management communication and client relationship management. You'll use your critical thinking skills to establish the team's functional goals and set priorities and objectives that align with our overall strategy. You'll oversee areas like incident management, change management, impact identification, management communication, Risk and Controls, client relationship management, service improvement, discovery/gathering/documenting of business needs and data and requirements. You'll coach, manage and mentor people, both in-house and in working collaboration with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network.

This role requires a wide variety of strengths and capabilities, including:




  • BS/BA degree or equivalent experience



  • Expertise in service, functional area or Infrastructure supported and interdependencies



  • Technological, Organizational and/or Operational Change Management



  • Advanced knowledge of risk and controls landscape, ensuring company-wide standards are met



  • Ability to set and drive the business' strategic direction to deliver technology that meets internal and external needs



  • Knowledge of financial control and budget management



  • Experience with the implementation and oversight



  • Work history of partnering with engineering teams to identify and remediate risk, or architect compensating or mitigating controls to prevent future risk impacts



  • Assist with training and spreading technology risk and control awareness within the organization, while building strong relationships and becoming a trusted risk and controls partner within the firm



  • Significant background in either IT audits, risk assessments, technology controls or combination thereof



  • A background working within heavilygoverned and/or regulated industries



  • Knowledge of process-focused methodologies for IT-related activities (change management, incident management, SDLC etc.)



  • Preferred experience: Exposure to IT Risk and Process frameworks like: COSO, COBIT, NIST, Cybersecurity Horizontal Reviews and ITIL






Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.

When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech organizations. In our global technology centers, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B annual investment in technology enables us to hire people to create innovative solutions that are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

It's time to take your career to the next level, and we can help. Apply today.


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Job Description


We are seeking a Network Technician to join our team! You will help support and maintain company computers, servers, and networks.


Responsibilities:



  • Analyze, troubleshoot, and evaluate existing wired and wireless network systems

  • Handle repairs and exchanges of defective devices

  • Collaborate on the improvement of network design and connectivity

  • Perform routine network maintenance 

  • Maintain inventory of network electronics


Qualifications:



  • Previous experience in IT or other related fields

  • Fundamental knowledge of networking, hardware, and software

  • Ability to prioritize and multitask

  • Strong troubleshooting and critical thinking skills

  • Deadline and detail-oriented


Company Description

With over a decade of experience and thousands of repeat clients, IT Support remains the #1 IT support provider businesses call on for their technical needs.


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Job Description


 We are partnering with an awesome local company looking to add a Customer Support Specialist to join their team! This is a Direct Hire position that requires a completed Bachelor's Degree. You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:



  • Work with internal divisions to resolve client questions

  • Provide information about the products and services

  • Troubleshoot and resolve product issues and concerns

  • Process orders, manage client communications via email & phone and data entry

  • Develop and maintain a knowledge base of the evolving products and services


Qualifications:



  • Bachelor's Degree in Psychology or closing related field to include Communication, Business or Social Work

  • Proficient in all Microsoft Suite products

  • Ability to prioritize and multitask

  • Positive and professional demeanor

  • Excellent written and verbal communication skills


Company Description

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification.


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Description

Robert Half is looking for a Tier I Help desk Support in the Tampa, FL area. This Technician will serves as first point of contact for customers seeking technical assistance via phone and email. This candidate will be remote troubleshooting through diagnostic techniques and pertinent questions to offer bests solution to customer based on issue and details provided.

PREFERRED TECHNICAL CERTIFICATIONS

Microsoft MCP Windows 10, Microsoft MCP Office 365, COMTIA A+ or related experience.

Please email your resume to Samantha.Sloane@rht.com if you would like more details.

Requirements

Top Requirements:


  • Great Customer Service


  • Tier I PC Troubleshooting (Windows)


  • Someone with MSP background/Exp.


  • Provide accurate information on IT products or services


  • Record events and problems and their resolution in ticketing system


  • Manages client tickets and using team resources to ensure client satisfaction and ticket metrics are achieved


Please email your resume to Samantha.Sloane@rht.com if you would like more details on this role.

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNEs Most Admired Companies list every year since 1998.

Download our mobile app to take your job search on the go!

Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Salary: $16.00 - $16.00 / Hourly

Location: Tampa, FL

Date Posted: March 17, 2020

Employment Type: Temporary

Job Reference: 01070-9502521038

Staffing Area: Technology u0026 IT


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Job Description


We're TOPS Software. Our focus is simple: we are disrupting the property management industry, dazzling and winning new clients, showing our clients they are valued.


Our Success and Support Vision is likewise very simple: support our clients with solutions, service levels and interactions that immediately create evangelists, net promoters and raving fans.


This is a great opportunity to join our team. We're looking for energetic, hard working, fun-loving candidates to join TOPS Software as a Support Services Representative.


Responsibilities:




  • Implementation/Success Projects

    • Consulting

    • Data Migration

    • Provide Solutions



  • Utilize empathy, critical thinking, and problem solving; thinking outside the box to provide solutions to client reported concerns

  • Contribute to the production of knowledge/self-help content

  • Contribute to the adoption of the knowledge/self-help content

  • Assist team members in providing solutions to our clients

  • Support all clients using full suite of TOPS Products

    • Must learn legacy software to provide support for clients using legacy products

    • Must learn new flagship software to provide solutions to clients migrating from legacy products, and net new clients.

    • Must be aware of TOPS API and provide limited support to end users.



  • Fully document interactions with clients using ZenDesk ticketing software or Salesforce CRM/ServiceCloud

  • Assist other teams in inter-departmental projects

  • Assist Sales team with strategic demos

  • Assist Product team with product specification documents


Qualifications:



  • Previous experience in one or more of the following: Client Success, Software Support, SaaS Implementation, Technical Support, Customer Service.

  • Ability to build rapport with clients

  • Strong troubleshooting and critical thinking skills

  • Positive and professional demeanor

  • Highly organized

  • Calm in stressful situations

  • Dynamic Personality

  • Problem solver

  • Ability to multi-task


Nice to Have



  • Background in Customer Success experience

  • Background in Client Success experience

  • Background in SaaS boarding

  • Background in SaaS Support

  • Experience with ZenDesk

  • Experience with Salesforce CRM / ServiceCloud


Company Description

TOPS Software, LLC is a market leader in the Residential Property Management industry, providing back-end accounting and property management solutions to an ever-expanding industry for the last thirty years.

Please visit http://www.topssoft.com/about/careers

Check out our Youtube channel - https://www.youtube.com/user/TOPSSoftware/videos

https://www.youtube.com/watch?v=A1b_QbS5x_k
https://www.youtube.com/watch?v=S6TSZqACus0
https://www.youtube.com/watch?v=oi5w0WS42jc
https://www.youtube.com/watch?v=rytm075oq-A
https://www.youtube.com/watch?v=xNu1ttOMZYM


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Job Description


Are you someone who likes a challenge?


Do you derive job satisfaction from knowing that your work directly impacts the business’ success by making its clients lives better?


Are you a person that easily keeps the “big picture” in mind, while at the same time maintaining an extremely high level of attention to detail?


If you answered yes to these questions, then this could be the position for you.


TOPS Software has been a top place to work in the Tampa Bay area four years running. We offer a full complement of benefits including; paid time off, paid holidays, health care, dental care, vision care, 401K. We also have additional perks like free snacks, fresh fruit, espresso machine, coffee and monthly, company-paid food truck lunch, and more. We are a team in the truest sense of the word. We care about each other and we care about our clients and partners.


We are the preferred software provider for community association management companies, who represent over half of the new homes built in America today. We are looking for a dynamic, detail-oriented person with strong communication skills in our Clearwater office. Your focus will be your focus will be maintaining and improving our customers’ experience by providing third-level data support for our flagship application, TOPS [ONE].


Your Role:


You’ll be a member of our IT Team supporting internal teams and clients.


The Job:


The primary focus of this position is providing escalated support to our customer services team by performing backend changes to data in MS SQL. In this position, you will interact with our customer services team, as well as our engineering team, as needed. This position will be involved in managing our Salesforce instance, by performing standard administrative tasks such as creating/inactivating users, editing permissions, customizing views, building flows, etc. Finally, the person selected for this position will serve as backup to our primary systems administrator. This position is not a remote position and we are not offering any relocation assistance.


What you’ll do:


Provide third-level data support for clients by working directly with customer services, and engineering as needed.


Serve as one of our Salesforce administrators, performing administrative tasks as needed but always keeping the big picture in mind as users and department heads request changes.


Serve as a backup to our system administrator which includes maintaining maximum availability and reliability of all systems, hardware, data storage, and networks relevant to internal operations and SaaS product offerings and more.


What you need to succeed:



  • First and foremost, you need exceptional attention to detail.

  • Very good organizational skills and the ability to prioritize multiple projects simultaneously and drive them to successful completion

  • A positive attitude and the ability to readily adapt to change.

  • Demonstrable professional level working knowledge MS SQL and writing SQL queries.

  • Demonstrable professional level experience administering a Salesforce instance.

  • Previous professional experience administering Windows servers and workstations.


Education Requirements:


  • Associate’s degree in Information Technology/Computer Science degree from two-year College and 1 – 2 years of experience performing the core responsibilities of this position or minimum 3 – 5 years of professional experience performing the core responsibilities of this position.

Company Description

TOPS Software, LLC is a market leader in the Residential Property Management industry, providing back-end accounting and property management solutions to an ever-expanding industry for the last thirty years.

Please visit http://www.topssoft.com/about/careers

Check out our Youtube channel - https://www.youtube.com/user/TOPSSoftware/videos

https://www.youtube.com/watch?v=A1b_QbS5x_k
https://www.youtube.com/watch?v=S6TSZqACus0
https://www.youtube.com/watch?v=oi5w0WS42jc
https://www.youtube.com/watch?v=rytm075oq-A
https://www.youtube.com/watch?v=xNu1ttOMZYM


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Job Description


DESCRIPTION  


Work Schedule: Day Shift - Monday to Friday 8:00 am to 4:30 pm  


Primary Travel region is North Carolina all the way down to Florida, but will be based out of the Macon, GA office.    


The IT Field Support Administrator will perform three key functions:   


1. The position will ultimately support (remotely and/or in person) a number of PharmScript locations. As a member of the Information Technology team, the position collaborates with other members to provide an IT environment that is consistent with the goals of PharmScript, as well as meet the needs of the staff and customers.   


2. Provide Tier 1, 2 and Systems administration as an escalation point from Tier 1 and 2 issues. This includes providing site systems implementations at PharmScript locations across the country, post-deployment support, hands-on support systems, technical support for windows desktop and server operating systems. Build and Adminis deploy desktop images and templates.  


3. Regularly perform site visits to review the IT hygiene of each site and meet with site management to review needs and receive feedback.   


· Monitor the ticket queues, troubleshoot and resolve assigned hardware, software and LAN/WAN trouble tickets.  


· Fulfill Service Requests such as workstation moves, software installations and equipment configuration changes.  


· Verify with the user that the issue has been resolved to their satisfaction.  


· Update tickets following a documentation standard template, stating or restating the Issue, Actions Taken, and Next Actions Needed.  


· Support Active Directory computer and user accounts.  


· Assist in managing Windows Server 2008-2012 configurations, security patches and applications.  


· Provide support for VPN connectivity via SSL and or Workspot  


· Communicate plans, progress, and issues in a timely manner.  


· Participate in the weekly on-call duty rotation, providing after-hours support to customers and supported equipment.  


· Support peripheral devices including scanners and printers.  


· Support mobile devices such as iPhones, iPads, Androids, Tablets and laptops.  


· Support business continuity plans and site readiness.  


· Documents, tracks and monitors all problems and requests to ensure a timely resolution.  


· Consistently meets the service target objectives and ticket resolution rates.  


· Performs other duties or special projects as assigned.  


· Assist in the management of network devices.  


· Ability to work well with none technical users.  


· Strong customer service skills  


· Ability to communicate effectively with management and all levels of the customer’s organization to identify needs, evaluate solutions, identify opportunities for improvement and build customer relationships.  


· Demonstrated initiative with a strong sense of urgency and purpose.  


· Proven success in the development of customer-centric solutions.  


· Demonstrated knowledge of industry best practices and the ability to understand complex and advanced technical concepts.  


· Demonstrated success in customer service and relationship building.  


· Ability to complete multiple projects simultaneously, and in a timely manner.  


· Ability to work independently in a dynamic environment.  


· Comprehensive knowledge of operating systems and office productivity software (Preferred: Microsoft Windows, Microsoft Office, SharePoint, and Adobe Acrobat)  


· Familiarity with WAN devices, circuits, cabling, voice communication systems and facilities management.  


· Knowledge of terminal services (RDS) and virtualization  


· Must be able to bend, kneel, stretch, crawl and lift or move up to 50 pounds.  


The candidate must be flexible and able to operate in 24 x 7 x 365 environments in which operational issues can emerge that require immediate attention and handle these high stress, high pressure situations with calmness and competence.   


DUTIES AND RESPONSIBILITIES:  


· Participate in resolution of ticket requests, incidents and problems.   


· Manages and coordinates urgent and complicated support issues.   


· Act as escalation point for requests and incidents.   


· Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization.   


· Determine root cause of issues and communicate appropriately to internal and external customers.   


· Interact with internal and external customers.   


· Report to senior managers on any issue that could significantly impact the business   


Strategy & Planning:  


· Execute IT service desk service strategy  


· Implement onboarding procedures that align with the HR department and develop onboarding presentations for the benefit of new and existing employees.  


· Provide data and reporting of KPI’s and trends to IT department and others in ad-hoc, weekly, monthly and as needed.   


· Work to make the Service Desk a single source of truth for IT service delivery.  


· Leverage the solutions repository and ensure top quality solutions are available to the staff.   


· Develops service and business level agreements to set expectations and measure performance.   


· Develops an effective and workable framework for managing and improving customer IT support in the organization.   


· Advise management on situations that may require additional client support or escalation  


· Manage process for communicating outage/emergency activities to the organization.   


· Train employees to deal with customers using tact and good judgment   


Acquisition, Deployment & Operational Management:  


· Oversee customers’ requests and assist with problem solving  


· Lead special projects and evaluate new additions to service desk technologies; work with  


· peers in other Information Technology areas to provide effective customer support.  


· Supervise or perform the repair and replacement of personal computer and peripherals.  


· Supervise or perform the installation/relocation of computers and peripherals.  


· Maintain accurate inventory of computer equipment and software.  


· Maintain warranty and repair records for computer equipment.  


· Order spare parts, tools and test equipment.  


· Supervise or perform computer and electronic technicians’ tasks.  


· Perform other job-related duties as assigned.  


· Provide phone and in-person support to users in the areas of e-mail, standard desktop  


· applications, custom developed software applications and access to campus resources.  


· Supervise the daily operation of the Service Desk.  


· Hands-on experience in troubleshooting hardware, software and cloud platforms.  


· Windows 7, Active Directory, Microsoft Office, O365, PC deployment, Desktop management, Remote Desktop, VPN, TCP/IP troubleshooting  


· Knowledge of current IT protocols and standards.   


Competencies:  


· Ability to make sound and logical judgments.  


· Strong interpersonal, written, and oral communication skills.  


· Able to conduct research into issues and products as required.l  


· Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.  


· Ability to present ideas in a user-friendly language.  


· Highly self-motivated and directed.  


· Keen attention to detail.  


· Proven analytical and problem-solving abilities.  


· Strong customer service orientation.  


· Experience working in a team-oriented, collaborative environment.   


Work Environment:  


· 50% - ongoing travel required.   


· On-call availability.  


· Sitting for extended periods of time.  


· Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.  


· Lifting and transporting of moderately heavy objects, such as computers and peripherals.   


Physical Demand:  


The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:   


Education and Experience:  


· Associate’s degree in Information Technology or related field  


· 3 or more years of experience providing technical support in an enterprise environment.  


· Professional Certifications: MCSA, MCITP, A+, Security+ and/or Network+   


TRAVEL:
Travel Is required for this position   


Company Profile:  


PharmScript is a pharmaceutical dispensing company. Behind every script there is a patient. And behind every thriving healthcare facility there is a seamless pharmacy experience. At PharmScript, we are healthcare professionals first. Through precision, persistence and innovation, we seek to earn the trust of providers, residents, patients, and their loved ones every day, with every delivery   


EEO Statement  


PharmScript is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state or local law.   


EO/Minorities/Females/Disabled/Veterans   


  


Company Description

About PharmScript

Serving as a long-term care pharmacy is not just about delivering prescriptions it is about providing high quality support and services to our clients, so that they can focus on caring for the patients who need these medications.

As a leading pharmacy provider to long-term care and post-acute care facilities, PharmScript partners with healthcare organizations across nine states. We provide medication and support needed to help our clients deliver patient-centered care to thousands of residents and patients.


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Job Description


Sales Support Advisor

We're Growing:

Our clients are looking for viable alternatives to their current benefit programs and as a result of current economic conditions, the demand for our products and services has never been higher! Our Sales Support Advisors can make a real difference in people's lives. You'll work directly with Americas self-employed, small business owners and individuals to help them access a product suite of affordable benefits and business services. Our trusted advisors planning and guidance can impact, and protect, families for generations. We pride ourselves on being a diverse and unified company who share our values of commitment and dedication with our clients.



Career Benefits:


Fast Track Career Advancement Based on Your Hard Work (less than 1 year)
State-Of-The-Art Training Platforms (we'll train you)
Extensive Product Portfolio - Multiple Product Lines
Industry Leading Compensation and Rewards Programs
$53k - $106k First Year (DOE\DOP)
Monthly and Quarterly Bonuses (up to 16 bonuses per year)
Performance and Growth Sharing Bonuses in the company you're helping to build
Long Term Wealth Building
Annual Award Trips and Meetings (Incredible Locations)
Coaching and Mentorship from Servant Leadership
Relaxed Flexible Work Environment (we are fun and family)



Next Level Training and Support:
Our success depends on your success, that's why we have a super-responsive team of experts making sure every Sales Support Advisor has everything they need to be at the top of their game. Real support means real leadership backing you up. You'll be armed with the tools and know how to best serve clients and take your career to the next level. In the classroom, online and in the field, our most accomplished sales professionals will teach you their most successful formulas and execution strategies that directly lead to success.



Sales Support Advisor Requirements:


Accountable and Coachable Team Player
A Passion for Helping Other People Everyday
Computer and Internet Savvy
Excellent Verbal and Written Communication Skills
Commitment to Excellence
High Personal Integrity and Character
Good Work Ethic, Self-Motivation
Local candidates only


 


 


 


 


About USHA - 48 Awards For Business Excellence in Just 8 Years!!!


Our Mission: Helping Other People Everyday (HOPE) is more than a clever acronym for the people of USHA. For them, it is a mission that is lived on a daily basis; an organization wide commitment to make a positive difference in the lives of others.


Nowhere else in America will you find a better opportunity to enjoy personal satisfaction and professional achievement... because nowhere else in America will you find a company that is more committed to your success than USHA. You will work directly with Americas self-employed, small business owners and individuals to help them access a product suite of affordable benefits and business services. As demands for our products continue to increase, you will advise clients on a portfolio of solutions that best fits their individual needs... in one seamless package. We provide service that is fast, fair, and caring. Because the only thing better than delivering a superior product, is seeing the difference it makes in the lives of our customers.


 


 


 


 




Sales Support Advisor position is also relevant to job seekers with various work experiences such as: Business Manager Finance Marketing Banking Regional and Territory Sales Office Appointment Setter Tele Teacher Server Wait Bar Support Customer Service Real Estate and Auto Sales Retail Educators Graduates Agent Financial Services Assistant Leasing Accountant Coordinator Representative Transitioning Military Personnel Business Graduates



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Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, Customer Service Representative, Door Monitor Associate and Associate Coordinator.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


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Overview

Billing Product Support SpecialistTampa, FLFull-time Billing Support Specialist - Job DescriptionCorestream (corestream.com) is seeking a Billing Support Specialist to own the billing support process. As a result of our continuing growth, Corestream is currently looking to add a Billing Support Specialist to our dynamic, entrepreneurial tech team. This is a unique ground floor opportunity for a Billing Support Specialist who is interested in directly impacting our company's file exchange processes and partner site reporting module. The position provides 1st Tier B2B file exchange and integration support and requires proven experience dealing directly with IT file exchange and payroll specialists counterparts at our Fortune 500 partners. If this sounds like you, read on. LocationCorestream is headquartered in Tampa, FL Your Mission      Managing ticketing portals/applications to document client/provider inquiries in a timely manner is required       Hands-on experience and working knowledge of SQL or any relational database is required. Must create SQL queries, stored procedures, update statements to retrieve and validate specific data needs and requirements.       Knowledge of testing on major browsers and exposure to cross-browser/platform compatibility issues        Proficiency with MS Office (Word, Excel, PowerPoint) Familiarity with (Visio, MS Project, Publisher)       Strong organizational skills and the ability to plan and schedule activities associated with the processing of customer data with minimal direction       Monitor data file exchanges for completion, technical requirements, file transmission protocol and decipher file errors       Develop and document process improvement initiatives to minimize data errors and increase efficiency       Must possess customer service skills and have a professional, friendly and positive attitude. Acts as liaison between (Customer Care and Developers) and (Accounting and Developers)  Recipe for Success      Enjoy fostering relationships with partners picking up the phone and calling Like being the spokesperson / representative of Corestream with our vendor partners       Takes full ownership issues we deal with are complex, so this person must see the next move when resolving an issue, and proactively make it       Establish and maintain effective working relationships with technical and non-technical staff - both internal as well as external      Incredibly organized never let anything slip through the cracks      2+ years MS-SQL / RDBMS  2+ years billing (account balances, discrepancies)      3+ years triage & expediting / scheduling help desk tickets      2+ years file transfer protocol      1+ years basic HTML/2+ years MS Office Suite  Cherries on Top      Strong analytical and organizational skills with proven experience handling multiple client supported activities simultaneously.  About UsCorestream is reinvigorating the voluntary benefits arena with innovation and experience. Weve invested countless hours into developing a durable and reliable solution to address the current and future challenges of the benefits and HR sectors. Our unique tools and industry awareness allow employers to offer a rapidly expanding portfolio of benefits without being held hostage by their own technological or resource-related constraints.We offer a variety of solutions and services within a single integrated platform including:      Fully white-labeled portal and enrollment solutions that employers can call their own      The ability to bill multiple benefits through one payroll slot      A full-service employee discount program that features an ever-expanding list of retailers      An online, real-time automobile insurance quote comparison app that enables the user to get an instant group auto insurance quote from multiple auto insurersWe make it easy for employers to have a scalable solution in their hands to expand the breadth and depth of voluntary benefits for their employees, while also expanding the definition of employee benefits. We have a driven, flexible, and fun team and offer competitive compensation and benefit packages.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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Job Description


 This is a project based position, working from home, and supporting increased call volume, by providing inbound customer service support.


Alorica at Home gives you the opportunity to work from the comfort of your own home.  No commute, no business professional wardrobe required, no terrible office coffee, your home and ALL of its perks!


 


KEY JOB RESPONSIBILITIES


• Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns 


• Maintain and update customer information as necessary


• Calmly attempt to resolve and de-escalate any issues 


• Escalate calls to supervisor when necessary and appropriate


• Respond to requests for assistance and/or possible processing of credit card authorizations


• Tracks call-related information for auditing and reporting purposes 


• Provide feedback reports on call issues related to downtime and/or training issues


 


Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best. 


So what do you say? Ready to take the next step? 


 


 


Minimum Education and Experience: 


• High School Diploma or GED required


• Customer service experience a plus


• Phone-related customer service a major plus


• Familiarity with Microsoft Windows, Word, and Excel applications


• Bilingual language skills a plus (but not required)



 


Knowledge, Skills and Abilities:


• Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time


• Ability to use phone and computer systems


• Excellent oral and written communication skills 


• Strong listening/comprehension skills


• Ability to stay composed and objective


• Conversational, patient and confident, with a positive attitude



 


Equipment Qualifications


At home positions will require you to independently have access to the following equipment: 


 


• High Speed Internet


• Land Line or Unlimited Minute Cell Phone Plan


 



WORKING CONDITIONS


Work Environment


• The comfort of your own home!


• Constant usage of phone and computer systems



 


Physical Demands


Constant sedentary work. You’ll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.


 


DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


 


TAKE THE NEXT STEP


Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.


 


 


Equal Opportunity Employer - Veterans/Disabled 


Company Description

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.


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Job Description


We are seeking a Machine Support Technician to join our team! You will resolve SMT, CNC, Lathe, Cut/strip/crimp wire processing and computer-related issues on our production floor. 


Responsibilities:



  • Maintain and repair all equipment utilized in manufacturing operations.

  • Determine when machine repairs are needed and perform out of cycle maintenance

  • Assist Machine Operators on their assigned equipment by training and observing machine and line performance and in determining the necessary steps needed to achieve optimum machine and product efficiency.

  • Monitor Statistical Process Control (SPC) and feeder data for tracking and gauging machine performance

  • Interface with Group Leaders, Production Supervisors and Manufacturing Engineers to determine the corrective actions as needed.

  • Be the front line person in determining product efficiency and ensuring all lines perform with the utmost efficiency.

  • Assist Manufacturing Engineering in determining optimum process performance by assisting Reflow profiles, wave solder profiles, selective solder, bar solder, screen printer and solder paste, designing and manufacturing of necessary tooling, and suggestions for Design For Manufacturing (DFM)

  • Provide technical assistance with production computers, monitors and printers.


Qualifications:



  • Minimum of two (2) years Electrical/Engineering School preferred

  • Must possess an analytical and creative imagination used in determining machine and process performance

  • Ability to read electrical and electronics schematics and blueprints

  • Ability to troubleshoot machine problems

  • Knowledge in use and applications of various test equipment.

  • Strong working knowledge of pneumatics

  • Skilled in the use of hand tools: milling machines, drill presses, etc.

  • Positive and professional demeanor


Company Description

TRI-TRONICS is a leader in the fields of photoelectric sensors, rotary encoders and elevator door protection. Since 1954, we’ve stayed on the cutting edge so our products remain easy to use, install and maintain. We understand our customers have a job to do and have no time for issues. That is why every one of our products is individually tested for durability and reliability so they stand the test of time.


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Job Description


We are hiring for Customer Service Support for our Tampa Customer Service team!


Summary Statement


The Customer Service Support position is to facilitate the flow of paperwork through the department and to assist Customer Service Representatives with written communications to clients regarding the status of orders.


Tasks and responsibilities



  • Assist Customer Service Representatives with overflow of clerical work

  • Monitor and distribute faxes for the office

  • Data entry

  • Prepare outgoing orders for distribution to all other COMPEX offices and departments

  • Act as primary backup for reception desk and fax operation

  • Perform basic research on order requests when necessary

  • Office filing


Job Qualifications



  • Read, speak and understand English

  • Prior customer service experience

  • Type 35-40 words per minute

  • Ability to communicate with clients on the phone

  • Ability to manage multiple tasks and priorities

  • Detail oriented

  • Problem solving skills

  • Ability to work in a team environment


Company Description

Founded in 1972, Compex Legal Services, Inc. is an industry leader in litigation support services to law firms and insurance carriers. Having pioneered a number of advances in the industry, our product lines include record retrieval, court reporting and on-line document management. At Compex, we pride ourselves on providing the highest quality service and value to each client.


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Job Description


Reliable, Honest, Confident, Mature, Respectful, Flexible, Motivated, excited to grow and help build- person needed. PART TIME TO FULL TIME, Hospitality, Office, Customer Service experience has been a good fit in this role. 2 YEARS OFFICE ENVIRONMENT EXPERIENCE REQUIRED AT LEAST.


Hours will vary, must be able to work in the time frame of 7am-5:30pm Monday- Friday, (Saturday &Sunday) is determined by events and usually 2-3 hours when needed and scheduled. Must be available to assist with questions as needed after hours on Monday-Friday & Weekends. On site work in Tampa as scheduled for Saturday/ Sundays.


We are looking for a true team player who can transition from other industries into our industry. We will need this person to learn, follow directions well and be THOROUGH. Ask questions when needed to help you achieve tasks. Attendance, being on time and honesty, are important traits and taken seriously. 25-32 HOURS PER WEEK to start, could lead to full time for the right person, if this is what you are seeking, if you only want part time work, this job is perfect. We must have this person work the schedule mentioned and be available. We cannot have staff being late to work, must be on time!!


Job requirements:



  1. No visible tattoos below elbow or on face or neck

  2. Clean criminal background to pass fingerprint screening when needed.

  3. Drug free

  4. Valid job references

  5. Must have a "reliable" own vehicle with insurance, no bus riders. no uber & no lyft please.

  6. Excellent work ethic and hard worker. Committed to quality/quantity. Excellent attendance needed. Self reliant

  7. Previous people skills and dealing with the public & paperwork, accurately. Energetic, outgoing & focused.

  8. HIGHLY COMPUTER LITERATE WITHOUT BEING TAUGHT INTERNET AND TABS ON SCREENS. Good with Math & Spelling, good organizational skills, along with filing on screens & hard files. Multiple tabs & browsers.

  9. Must be able to work with public and be a problem solver.

  10. Good reader and THOROUGH, able to create professional emails, with no spelling errors.

  11. Business casual office attire is the minimum, no sandals or open toed shoes for safety reasons.

  12. May be responsible for attending business meetings for company outside office as needed and scheduled, and be able to report all information from meetings and contacts back to Supervisor. Able to talk with CEO'S, BUSINESS OWNERS and any person needed to interact with. CONFIDENT PERSON NEEDED, NOT SHY.

  13. Required computer skills: Data Entry, Outlook/Email. ms excel is required.

  14. Computer literate & must have experience with copiers, scanners, fax machines & answering phones.

  15. Must be available to work and no plans to be out of town from now thru the summer.

  16. Able to work with a team or on your own.

  17. Good customer services skills required and follow up.


Submit resume' with last 10 years of work history. MUST HAVE AT LEAST 2 YEARS OFFICE EXPERIENCE.


Company Description

STAFFING EMPLOYMENT SERVICES

Temporary AND Temporary to Hire placements.
Direct deposit pay weekly, quick placement if qualified!! Prescription & Debit cards available.
Respond to all candidates if qualified, daily.


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Purpose of the Postion

Assist students with basic questions or connect them with the correct department or resource.

Primary Duties and Responsibilities


  • Evaluate and resolve student inquiries, issues and problems, and ensure appropriate action is taken to the satisfaction of the student and UMA in compliance with policy, procedures and legal requirements.


  • Assist students with how to log into class, walk students through the required steps to reset their login credentials.


  • Assist students with contacting their instructor/Student Finance/Academic Facilitation Department/and other student-supporting departments.


  • Confirm student book shipments, book type required, and assist student with questions about e-book print on demand features and availability.


  • Assist students with LMS navigation and resource discovery.


  • Handle calls with a blend of quality and efficiency to ensure service levels are maintained and all incoming calls are serviced appropriately.


  • Provide Tier One technical support to students in support of the Learner Services/New Student Advisor roles.


  • Advise students assigned Learner Services/New Student Advisor of issues, problems, notes, questions, and comments communicated by students.


  • Document all call types that come in via the Classroom Support queue.


  • Assess student technical and other issues and provide input on improving overall student experience.


  • Assist with and facilitate initiatives designed to improve the effectiveness of the Learner Services program and other marketing based programs.


  • Provide administrative support to online departments including Learner Services, Registrar, Academics, Student Finance, and Admissions.


  • Work with Academics Department to help develop and improve curriculum content, quality and presentation based on issues, needs, and feedback communicated by students.


  • Ensure that internal processes are followed and in full compliance with Department of Education regulations and those of other regulatory bodies.


  • Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, Accrediting Agency, and CIE.


  • Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance Department.


Experience and Skills Required:


  • Strong organizational and technical skills


  • Disciplined, able to pay close attention to detail


  • Excellent written and verbal communication skills


  • Ability to support multiple initiatives concurrently


  • Detail and deadline oriented, flexible to rapid change


  • Highly motivated and able to motivate others


  • Experience with MS office suite including Excel, Project, Visio


ID: 2020-2627

External Company Name: Ultimate Medical Academy

External Company URL: https://www.ultimatemedical.edu/


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This is a completely REMOTE job. Never commute nor get snarled in rush hour traffic again.

ShowMojo streamlines the residential rental process, and vastly improves the leasing experience for property managers and renters alike. Our company is growing rapidly, with customers in all 50 states. To learn more about us visit: showmojo.com

We are looking for a smart, articulate, tech-savvy professional who enjoys solving customer problems. Property management or real estate experience -- while helpful -- is not required for this position. We will help you get up to speed on the domain.

As the Operations Manager, you will ultimately take on full management of the team. To achieve this, you'll need to understand their work and -- at times -- work alongside them. You will be expected to dig through sometimes complicated details and actively help resolve customer problems. You'll understand the ins and outs of the platform and help support our team as they give customers unwavering confidence in our ability to get the job done.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Own the operations team at a day-to-day level, ensuring the smooth operation of the team and the timely completion of customer tickets and other operations activities.
  • Own the operations team at a month-to-month level, ensuring the ongoing evolution and improvement of individuals, process and documentation.
  • Communicate directly with team members, partners, and customers to properly assess on-going services demands as they relate to the SaaS platform and the property management industry.
  • Provide phone, email, video chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up.
  • Help support the operations team by providing additional resources to troubleshoot and diagnose reported problems and work to understand and correct problems or discover educational opportunities.
  • Build strong relationships with your team and with our customers, communicating in a timely, professional and respectful manner at all times.
  • Continue to expand documentation for both internal team members and customers alike as updates to the platform are released.
  • Participate in the hiring, training, and on-going performance evaluation of operations team members.
  • Coordinate with team member schedules to meet customer deadlines and service expectations.
  • Become technically proficient with the SaaS based platform you will be supporting.


Requirements

KNOWLEDGE/EDUCATION AND EXPERIENCE REQUIRED:
  • You have at least three years of experience in a technical customer support desk role.
  • You have at least three years of experience managing a team of employees.
  • Prefer at least one year of experience in a customer-facing role, interacting and building relationships with the same customers over a period of weeks or months.


SKILLS REQUIRED:
  • Strong track record of managing a high performing team.
  • Demonstrated customer-oriented work ethic and ability to foster a sense of teamwork across all members of the team and department.
  • Passion for performance management and execution against operational targets.
  • Must be comfortable working in ambiguous and/or stressful situations.
  • Flexible, with ability to change priorities quickly, and capacity to balance multiple tasks.
  • Effective collaborator with proven process improvement skills.
  • Outstanding organization and time management skills.
  • Excellent communication and interpersonal skills.
  • Ability to consistently learn new technologies and apply those concepts to customer's needs.
  • Keep up-to-date on property management trends, developments & best practices.
  • Ability to communicate effectively to both technical & non-technical audiences.


ABILITIES REQUIRED:
  • Comfortable with the use of new technology, online communication platforms, and learning new systems. For example, familiarity with online tools such as Slack, Wikis, spreadsheets, Join.me, WebEx, FreshDesk, Zendesk, Salesforce, and the like (these are only examples, not systems you will use). A basic understanding of software development is a bonus.
  • You are able to work a fixed schedule, providing full-time coverage between 8 AM - 6:30 PM EST, Monday through Friday.


Benefits

This is a salaried position that includes performance-based, quarterly bonuses. Available benefits include health, dental, and vision insurance; 14 days of paid time off; and 401(k).


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Position Type
Full time-Regular

Type of Hire

b. Entry Level (No Experience Required)

Experience Desired

Education Desired
High School Diploma

Travel Percentage
0%

Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

This position is part of our larger customer interaction management team. Aside from a great leadership staff the group includes 50+ associates that are well trained with a desire to provide superior customer service. At FIS we believe that our front-line associates are as important as our clients and consumer for whom we provide services and support.

What you will be doing

As a valued member of our team you will be responsible for addressing calls from consumers, clients and merchants. Typical inquiries will be to verify activity on credit, debit and prepaid cards. Most of the questions will be about authorizations, while others may require your critical thinking skills. You will be required to meet standards regarding quality, schedule adherence and other metrics that would be outlined during training. After you successfully mastered the skills of this role you may be tasked to provide mentoring to less experience associates.


  • Addressing a high volume of inbound calls

  • Using resources to troubleshoot and appropriately resolve customer inquires

  • Document and update fraud databases

  • Follow up on escalated issues with coaching to learn appropriate solutions

  • Expand overall knowledge of services

  • Resolve suspicious phones calls

  • Extensive training 8am-4:30pm for three and a half (3.5) weeks

  • Work schedule will vary; 1st (7am-3:30pm), 2nd (3pm-11:30pm) and 3rd (10pm-6:30am)


What you bring

  • High school diploma or GED

  • Prior call center experience; banking experience is preferred

  • Excellent customer service skills (verbal and written) that foster customer satisfaction

  • Intermediate computer navigation and operation skills

  • Ability to work independently and in a team environment


What we offer you

  • Attractive benefits including employer sponsored medical, dental and vision coverage

  • Competitive compensation package that includes paid vacation (3 weeks), sick time (5 days) and volunteer time (8 hours)

  • Career advancement opportunities

  • A broad range of professional education and personal development possibilities - FIS is your final career step!

  • Great work spaces with dedicated and motivated colleagues


Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


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Job Description


Job Title


Inside Sales Support


Description of Company


Fit Minds is transforming the way seniors keep their brains sharp so that they can be all they can be. We work hard. We care deeply. We collaborate.


Started in Canada in 2010, we have supported thousands of seniors and hundreds of senior living communities with group and one-on-one cognitive stimulation. Our US operations is a start-up and we are looking for team members who want to join a scrappy, smart team. We work fast because we want to make a difference in as many lives of seniors as we can.


We are recruiting talented professionals to join our team who have the desire to work in an entrepreneurial environment where:



  • taking initiative

  • displaying a strong work ethic

  • paying attention to detail

  • continuing to grow as a professional, and

  • having a willingness to cross boundaries and help colleagues are a must.


www.fitminds.net


Position Overview


The Inside Sales Support professional will support all sales enablement activities to ensure the organization achieves meaningful revenue growth. This position is initially office-based with the opportunity to work from home 1-2 days per week after a successful 3-month probationary period.


This role plays a pivotal role in shaping the future of our organization as we continue to expand across Florida and into new states, serving increasing numbers of senior living communities, and seniors and families. Fit Minds is committed to driving positive outcomes for seniors and our ideal candidate champions our approach to supporting seniors to live life with purpose and joy.


Responsibilities



  • Follow up on inbound leads with outbound calls and emails

  • Make cold calls

  • Become CRM expert, run campaigns, reports and make recommendations for improved efficiencies

  • Schedule business development meetings for Regional Manager and CEO

  • Research senior living communities in target markets and prepare pitch decks

  • Close sales or route qualified opportunities to the appropriate people for further development and closure

  • Maintain contact with existing clients to ensure they are satisfied

  • Research leads in key geographies


Qualifications


The desire to work in an entrepreneurial environment where taking initiative, switching gears, displaying a strong work ethic, paying attention to detail, continuing to grow as a professional, and having a willingness to cross boundaries and help colleagues are a must



  • High energy, detail-oriented professional with at least three years experience in sales/office management

  • Strong phone presence and experience dialing and answering dozens of calls per day

  • Excellent verbal and written communications skills

  • Proficiency in Microsoft Office applications, including Word, PowerPoint, Excel and Outlook

  • Proficiency in using and maintaining a Client Relationship Management database

  • Ability to multi-task, prioritize, and manage time effectively

  • BA/BS degree or equivalent experience preferred; two-year associate degree required

  • Experience in a senior living community preferred


Compensation


$40K salaried base with opportunity to earn up to $10K via quarterly bonus plan


To Apply


Please email a resume to contact@fitminds.net. Please also indicate how you heard about this opportunity. We regret that we will not be able to respond to phone inquiries about this position.


Fit Minds is an equal opportunity employer. Fit Minds evaluates applicants for employment on the basis of qualifications, merit and work-related criteria without regard to race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, pregnancy, childbirth, medical condition, marital status or any other characteristic protected by law.


Company Description

Fit Minds is the premier cognitive stimulation program for seniors. For the past nine years, our three unique offerings have effectively supported a wide range of cognitive abilities, from independent seniors to those challenged with Alzheimer’s and other types of mild, moderate and advanced dementia. We are proud to support thousands of seniors and hundreds of senior living communities in the United States and Canada.


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At WellCare, we are moving technology forward and you are invited along for the journey. IT associates have the chance to work with amazing, talented teams on exciting projects and make a real impact on their careers, among their associates and in the community. In our complex, enterprise-level IT environment, you will find plenty of opportunity to gain exposure and experience within various areas of the business. Come work with applications that are revolutionizing the healthcare industry and bring your innovative ideas to WellCare.

Provides IT support to end users on a variety of issues. Identifies, researches, and resolves technical problems on a limited basis. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Handles computer equipment through all stages of its lifecycle.

Essential Functions:


  • Develops a strong understanding of the business and can relate problems to business impacts.

  • Understands how to triage and prioritize issues and will escalate problems to management.

  • Maintains a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.

  • Responds to alerts or emergency issues within 15 minutes during normal business hours and when on-call.

  • Processes and handles requests and orders for computer equipment throughout the lifecycle of the equipment.

  • Performs other duties as assigned.

Additional Responsibilities:

    Candidate Education:


    • Required A High School or GED

    • Preferred An Associate's Degree in a related field or graduate from a technical school in information systems or information technology or related field.

    • Preferred A Bachelor's Degree in a related field will be considered in lieu of work experience

    Candidate Experience:

    • Required 1 year of experience in an IT Service Desk level 1 role (in a Windows network environment), maintaining and diagnosing client workstations, services, applications, and printers.

    • Required Other Experience in no less than two of the following is required: Windows OS Basic Windows networks Basic Exchange server Citrix Working in a Help Desk Environment Microsoft Office Suite

    Candidate Skills:

    • Intermediate Demonstrated interpersonal/verbal communication skills

    • Intermediate Demonstrated written communication skills

    • Intermediate Other Manage basic IT process documentation. Must be able to document work and/or incidents using standard formats. Documentation must be grammatically correct, factually accurate, and appropriate to the target audience.

    • Intermediate Other Provide Service Desk phone and email support as required. Resolve issues by phone or email if possible. Record all Service Desk incidents/requests in the ITSM tracking system.

    • Intermediate Other Must be able to communicate technical information to management for review and approval both verbally and in writing.

    • Intermediate Other Must be able to follow written and verbal instructions and adhere to policies and standards.

    • Intermediate Other Install, maintain, and configure desktop and laptop computer hardware, software, and peripherals, including researching vendor documentation to resolve problems

    Licenses and Certifications:
    A license in one of the following is required:
    • Preferred Other At least one of the following certifications is preferred more than one certification or advanced certifications are a plus: A Network Citrix CCA MCSA 2000 or 2003 CCNA or CCDA Basic Unix Administration CompTIA
    Technical Skills:

    • Required Intermediate Microsoft Word

    • Required Intermediate Microsoft Excel

    • Preferred Intermediate Microsoft Outlook

    Languages:

      About us
      Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses primarily on providing government-sponsored managed care services to families, children, seniors and individuals with complex medical needs primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, as well as individuals in the Health Insurance Marketplace. WellCare serves approximately 5.5 million members nationwide as of September 30, 2018. WellCare is a Fortune 500 company that employs nearly 12,000 associates across the country and was ranked a "World's Most Admired Company" in 2018 by Fortune magazine. For more information about WellCare, please visit the company's website at www.wellcare.com. EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.


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      Job Description


       


      Technical Support Representative provides support to end users on a variety of issues including utilizing software tools. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for support. Ensure that all calls were correctly diagnosed, resolved, documented and escalated from incident through resolution.


       


      Duties: 


      ·       Provide technical assistance and support for incoming queries and issues related to Transcendent company software, via phone, email.


      ·       Walks customers through problem-solving process with handheld devices.


      ·       Take ownership of every call and see that each customer is satisfied with the result of the call.


      ·       Communicates with other departments and management to resolve problems and expedite work.


      ·       Helps co-other workers in resolving problems and completing work.


      ·       Monitor and stay on top of open tickets, projects, and emails to ensure they are resolved / addressed in timely manner.


      ·       Perform on-call functions on a rotating call schedule


      ·       Assist sales and admin departments with their requests.


      ·       Perform miscellaneous job duties as assigned


      ·       Adhere to all company policies and procedures.


      ·       Document internal procedures.


      ·       Continue to expand knowledge of our software products, mobile technology, and software in general.


      ·       Assist with onboarding of new employees.


      Company Description

      Transcendent is an innovative software company focused on providing an industry-leading asset management platform that makes it easier for individuals at all levels of a business manage, track, and increase their return on assets anytime, anywhere. Transcendent’s platform is being used across 6 continents, 70 countries, and 20 different languages. In September of 2019, Transcendent was acquired by ASG. ASG is an unconventional group of market-leading SaaS software companies and has acquired 20+ businesses since its inception in August of 2016. Transcendent and ASG believe deeply in the power of people and data to grow great organization, and that sharing knowledge, expertise, and resources across the ASG community of business drives exponential growth. To learn more, visit https://transcendent.ai/ and https://www.alpinesg.com/.


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      Kforce has a client that is seeking a Customer Support Specialist in Saint Petersburg, Florida (FL).Duties:


      • Basic office functions


      • Answering calls for up to 6 phone lines daily (Avg. 50-100 calls)


      • Triaging calls and either taking messages or providing immediate response


      • Communicating with event coordinators for client events


      • Sending mass emails and mass mailings for office


      • Cross-referencing Excel reports to ensure all communication is received


      • Extensive experience with Microsoft Office suite required (Excel/Word/PowerPoint/Outlook) Must be experienced with handling multiple phone lines


      • 5 years of experience working in a customer service role


      • Industry experience is a plus


      • Clear and professional communication (written and verbal)


      Soft Skills:


      • Ability to use proper grammar and spelling


      • Resourceful problem solver


      • Articulate with a great phone presence


      • Willingness to go above and beyond


      Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours


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      Role: Phone Support Agent
      Location: Tampa, FL (10401 Highland Manor, Tampa, FL 33610)
      Duration: 11+ Months
      Interview Mode: Face to Face
      Pay Rate: $14/hr on W2 for English and $15/hr for bilingual (English + Spanish)
      Client: Cognizant/ Brighthealth

      Job Description

      Support corporate performance and quality objectives in a high-volume Call Center.

      Essential Functions
      Responsible for inbound phone inquiries primarily dealing with either:

      • Member benefits and eligibility related to the HMO, EPO/PPO, Medicare and Medicaid, CHP and
      • Resolve issues with respect to benefits and eligibility by researching documentation, system information or gaining knowledge from other employees, management or departments.
      • Interact with customers, document call specifics and demonstrate quality program behaviors to create an outstanding relationship with each caller.
      • Work with outside vendors as needed to answer questions or resolve issues.
      • Respond to member correspondence/email in writing utilizing an existing system to effectively respond to members.
      • Conduct orientation to new members by providing an overview of the Information and pertaining administrative policy.
      Responsibilities
      • Demonstrate awareness, motivation, and technical skills to assist in the development and growth of the customer service teams and help to identify process improvements.
      • Assist in department/company projects, as needed, i.e. Provide feedback about the customer's experience.
      Education And Experience
      • Must have a minimum 1 year experience in a high-volume inbound Call Center environment with strong customer service skills. Health insurance experience is a must (Medicare/Medicaid).
      • Must be computer literate and able to multi-task - i.e. document call experience while using the Quality Program.
      • Typing 35/wpm required
      • Excellent communication and interpersonal skills.
      Additional Qualifications
      • Must be able to meet attendance, performance and adherence requirements in a high-volume inbound Call Center.
      • Must be able to adhere to flexible work schedule.
      Critical Competencies
      • Composure
      • Customer Focus/Communication
      • Dependability/Adaptability


      Regards,

      Rahul Yadav
      (408) 560-3956
      rahul@reqroute.com

      Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.

      ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. ( www.reqroute.com )


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      Job Description


      The Project Manager is responsible for developing and managing technology projects for customers by managing the cost, time, and scope constraints. The primary duties include creating and maintaining a project plan that communicates tasks, milestone dates, status, resource allocation, and financial status.


      Responsibilities:



      • Develop project plans, goals, and budgets while identifying resources needed, developing schedules, and measuring results in ConnectWise.

      • Understand overall project objectives, as well as the role and function of each project team member.

      • Ensure the project objectives and requirements are clear and agreed upon by all team members.

      • Coordinate delivery and implementation of projects that meet quality assurance standards.

      • Assist project team in design and development tasks.

      • Organize and manage all phases of the project to ensure on-time completion with budgetary requirements.

      • Drive problem investigation and resolution as required.

      • Ensuring that risks are identified, communicated, and mitigated and that projects are delivered successfully through to production.

      • Serve as a liaison between business and technical aspects of projects


      Additional Duties and Responsibilities:



      • Improve customer perception and satisfaction.

      • Ability to work in a team and communicate effectively.

      • Escalate project issues that cannot be completed within agreed service levels.

      • Communicate to customers by keeping them informed of progress, notifying them of impending changes, agreed outages, etc.

      • Maintain specific knowledge of the customer and how our services and products relate to their business strategy and goals.

      • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.

      • Document internal processes and procedures related to duties and responsibilities.

      • Responsible for entering time and expenses in ConnectWise as they occur.

      • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.

      • Enter all work as activities, service tickets, or project tickets in ConnectWise.

      • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
         


      Knowledge, Skills, and/or Abilities Required:  


      To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



      • Knowledge and experience in cross-functional project management methods and techniques.

      • Strong organizational, presentation, and customer service skills.

      • Skill in planning and preparing written communications.

      • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.

      • Ability to multi-task and adapt to changes quickly.

      • Service awareness of all organization’s key services for which support is being provided.

      • Understanding of support tools, techniques, and how technology is used to provide services.

      • Typing skills to ensure quick and accurate entry of project details.

      • Self-motivated with the ability to work in a fast moving environment.


      Company Description

      With over a decade of experience and thousands of repeat clients, IT Support remains the #1 IT support provider businesses call on for their technical needs.


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      Job Description


      Sunbelt Staffing is more than a healthcare staffing company, we are a team that strives to excel within our work place and community.


      Our team could not do what we do without our fantastic administrative team. Their support and structure help keep all productivity on pace. We are excited to add another Administrative Support Professional to our team.


      Being successful with this role will depend on your ability to:


      · Take direction and learn from others


      · Maintain a high level of multitasking capabilities


      · Problem solve and handle a diverse caseload of tasks


      · Always Keep a professional and positive attitude


      · Display a high level of written and verbal communication skills


      · The ability to think creatively and work well with others


      · Meet deadlines and other time sensitive goals


      The Essential functions of an Administrative Support Professional include but are not limited to:


      · Use technology to source candidates to Division Director


      · Manage job posting for open positions


      · Send out employment agreements via DocuSign


      · Coordinate the receipt of time sheets for payroll


      · Process expense reimbursements


      · Provide excellent customer service


      This position is entry-level and open to a diverse skill set. However, previous administrative work is a plus. Previous experience with Word, Outlook and Excel is desired.


      The Benefits:.



      • Medical, dental, vision, and life insurance.

      • 401(k) plan with company matching.

      • Employee discount programs.



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      Job Description


      Since 1975, Pinch A Penny has grown to become the world’s leading group of privately owned swimming pool, patio & spa stores, with stores in Florida, Georgia, Alabama, Louisiana and Texas.  The Corporate headquarters is located in Clearwater, Florida.


      I.T. Field Support Specialist


      Position Summary:


      We are looking for enthusiastic people to join our team as an I.T. Field Support Specialist. We want technical individuals who can provide exceptional I.T. support to our growing franchise chain. Our technicians are able to travel all over the Florida region performing hardware installs, new store builds, service calls, and on-site training. This is a great opportunity for anyone looking to join a dynamic I.T. team and use a variety of technologies and techniques to support our growing brand.


      Qualifications:


      ·         Bachelor degree in Information Systems, or 3 years of I.T experience


      ·         A clean driving record 


      ·         Fluent knowledge of Windows 7 and Windows 10


      ·         Proficient knowledge configuring and troubleshooting Local Area Networks


      ·         Experience working on a corporate domain environment.


      ·         Excellent customer service, and troubleshooting skills


      Responsibilities:


      ·         Work on a weekend rotation


      ·         Answer 20 – 30 calls a day (when not in the field)


      ·         Log trouble tickets into a ticketing management system


      ·         Provide remote support for Windows 7 and above, off-the-shelf, and proprietary software


      ·         Troubleshoot hardware, software, printing, and network issues


      ·         Setup Local Area Networks and VPN connections


      ·         Monitor VPN connections, and internet up time


      ·         Open warranty cases with HP


      ·         Image computers using imaging software


      ·         Travel on-site for hardware installations, break fix, and new store build outs


      ·         Travel on-site to train users on off-the-shelf, and proprietary software


      ·         Terminate and test CAT5 network cable


      ·         Conform to Pinch A Penny installation standards and quality control regulations


       


      We offer a competitive salary and excellent benefits package, after 30 days of employment, including health, dental, vision, life, and short term/long term disability, as well as vacation pay and 8 paid holidays.  401(k) and tuition reimbursement available after 90 days of employment.


       


       


      Company Description

      About Pinch A Penny:

      Since opening its first store in 1975, Pinch A Penny has become the largest franchised retail pool, patio and spa company. A family-owned business, Pinch A Penny began with the Thomas family opening a discount store within an industrial park in Clearwater, Florida. This first store evolved into a full-time, full-service retail pool supply store offering everything needed to operate and enjoy a swimming pool or spa. Pinch A Penny carries a wide variety of swimming pool products such as chemicals, equipment, patio furniture, giftware, toys and floats for the pool.

      Pinch A Penny began issuing franchises in 1976, always promoting its “family-owned” culture. Today, Pinch A Penny is over 240 stores strong and growing and provides virtually every product needed to help enjoy a pool or spa to its fullest. The company's meteoric rise proves that knowledge, hard work, integrity and the care and commitment that can only come from such a labor of love is the greatest avenue to success.


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      Job Description


      IT Help Desk Technician


       


      IT Support Guys is looking for a charismatic, customer service centered, and energetic individual to join our growing IT managed services provider firm based in Tampa, FL. This is a great opportunity for an entry to mid-level help desk technician who is looking to grow and work in a fast-paced, expanding entrepreneurial firm. The ideal candidate will be a professional, energetic problem-solver with experience in Windows Desktop and network administration.


       


      Job Responsibilities


       



      • Answer calls from customers.

      • Ask appropriate questions to understand the customer’s problem and log a ticket in our ticketing system.

      • Provide troubleshooting and support for Windows operating systems and the Microsoft Office Suite of products.

      • Assist with email problems and password resets.

      • Escalate to level 2 support as appropriate.

      • Assist with administrative and other duties as assigned.

      • May need to be on call some nights and weekends.


       


      Required Skills and Qualities


       



      • A love for and desire to do help desk support/PC repair.

      • Functional knowledge of Windows and Microsoft Office.

      • Excellent written and verbal communication skills.

      • Must place highest importance on customer service.

      • Must be comfortable dealing with multiple customers at a given time, who often may be frustrated.

      • Must be a self-starter and highly motivated.

      • Must be comfortable in a fast-paced, entrepreneurial environment.


       


      Additional Details


       



      • Full time position.


      • Some training will be provided, but preference will be given to those with a working understanding of Help Desk operations, Windows Desktop, and Network Administration.


      Company Description

      With over a decade of experience and thousands of repeat clients, IT Support remains the #1 IT support provider businesses call on for their technical needs.


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