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Jobs near Los Altos, CA “All Jobs” Los Altos, CA

Job Description


 


Inside Sales/Sales Support/Client Account Manager


Job type: Full time


Pay rate: $50K to 60K + Commission commensurate with experience.


Job Description


We are looking for an  Inside Sales/Sales Support/Client Account Manager with Defense or aerospace company experience , to fill an opening with one of our top client company, located in Fremont, CA. The Manager will establish, develops, and maintains business relationships with leaders within this industry, as well as key stakeholders within a variety of customer accounts.


Key attributes that will contribute to success in the role may include:



  • The ability to easily build rapport with a wide variety of people, a confident and persistent manner, as well as knack for recognizing customer service opportunities.

  • To build these relationships, the position requires a frequent email and phone communication, as well as regular travel to military bases and attendance at tradeshows and conferences.


Experience with military (esp. DoD) and Aerospace is a must. Some idea about sheet metal machining processes is helpful. Sales experience will be highly beneficial.


Responsibilities for Inside Sales/Sales Support/Client Account Manager



  • Research and maintain detailed records of key contacts and chain of command for each account.

  • Business and territory development, including generating sales leads and cold-calling prospective customers.

  • Lead in-person meetings to develop understanding of customer needs and share details of Tri-Fab’s core services.

  • Develop business relationships within customer accounts through regular meetings, phone calls, and networking events.

  • Maintain understanding of business initiatives within accounts in order to proactively service needs.

  • Serve as an industry expert providing guidance to customers regarding precision sheet metal fabrication and machining needs.

  • Partner with internal teams to identify technical resources.

  • Negotiate contract terms and agreements for services.

  • Prefers candidate from Defense/Military or aerospace company background

  • Understand procurement processes both within our company and those of your accounts.

  • Develop an understanding of each customer’s needs – protocols, products, purchase procedures and timing.

  • Continuously expand the company’s network of customers and production base.

  • Support or fulfill other duties as required.


Requirements for Inside Sales/Sales Support/Client Account Manager



  • Must have experience in precision sheet metal or machining sales within the Aerospace or Defense industries.

  • Experience with AS9100 or ISO quality control procedures is a must.

  • Ability to read mechanical drawings is essential

  • Strong computer skills is preferred

  • Must be self-motivated, tenacious, able to make cold calls and close business to business sales.

  • Ability to travel within continental United States, including some weekend travel required

  • Ability to lift and carry up to 50 lbs. required

  • Demonstrates strong communication skills – listening, oral, presentation, written

  • Highly organized

  • Extroverted personality

  • Ability to plan, schedule, implement and follow-up


Benefits:


1. Health Insurance Coverage: Medical, Dental, Vision, Accident, Cancer, and Hospitalization,


2. 401(k) and Life Insurance Plan for Employees,


3. Generous paid time off


 


If you're dedicated and ambitious, then this is an excellent platform to grow your career. And Account Manager Position may be right up your alley, and we want to hear from you. Don't hesitate to apply.


Company Description

An award-winning AS/EN/JISQ9100:2016-Rev. D and ISO 9001:2015 certified precision sheet metal manufacturer of ferrous, non-ferrous and stainless steel alloys.


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Job Description


The Systems Administrator will report to the IT Systems Manager and will be
responsible for providing support, maintenance, configuration, administration and
management of desk/laptops, peripherals, printers and servers. The individual must be
able to interact with the global MIM user community on a daily basis in a professional
manner, providing effective and timely configuration, support, diagnosis of technical
problems, communication, software utilization and technology.
Responsibilities include (but not limited to):
- Providing user hardware and software installations, laptop/desktop and
telecommunication configurations, and ensuring timely delivery of these services
- Providing technical support and advice to internal and external users located
throughout the globe, fielding incoming help requests from end users via both
telephone and email
- Creating and maintaining new hires email and other accounts
- Notifying technical teams, managers and business of system outages


- Ensure that all problems escalated by production team are respectively
categorized into related groups; determine the category, impact, urgency and
priority.
- Identifying repeated issues, conducting and documenting root cause analyses,
growing the internal knowledge base
- Setting up, testing, upgrading, troubleshooting and deploying a variety of
applications
- Providing support for video/audio conferencing, hangout, and offsite meetings
setup
- Perform and maintain backup of user and server data and configurations
- Documenting and maintaining Service Desk and IT-related processes and
procedures
- Managing IT inventory and assets
- Experience in configuring switches, router, networking
- Manage the design, deployment, monitoring, maintenance, development,
upgrade and support of all Windows servers, hardware, software and
peripherals.
- Provide monitoring support for critical servers as determined by IT management.
- Performing other duties as assigned
Position Requirements:
- Excellent Verbal and Written Skills – must be able to demonstrate
- Should have 2-3 years’ experience of general Linux or Windows System
Administrator
- Experience in configuring switches, router, networking
- Expert understanding of Windows, Windows Server,, VPN, MS Exchange,
- Asterisk VOIP systems
- 3+ years’ experience supporting Microsoft Operating Systems (Win7 10),
Microsoft Office (2010/2016) and networking protocols in a corporate
environment (over 70 users)
- 3+ years’ experience administering Microsoft Active Directory, Exchange and
Asterisk
- Experience / Exposure with setting up and maintaining Networks (LAN, WAN,
WLAN, VLAN, VPN) technologies using Cisco, Dell and HP network gear
- Experience with both the hardware and software components in specifying,
installing, configuring, troubleshooting and maintaining
- Windows Enterprise server; e.g., File servers, Exchange, DHCP, IIS, MSSQL,Active Directory
- Ability to work effectively in a high-stress, fast-paced environment
- Excellent problem solving and troubleshooting skills required
- Able to work beyond normal working hours with very short notice
- Ability to learn quickly and eagerness to grow skill set


Skills:
- Network Systems Administrator Windows Linux TCP/IP FTP SFTP
- SSH DNS DHCP Wins SMTP AD Exchange LAN WAN WLAN VLAN VPN VOIP
MSSQL
Qualifications:
- 2+ years of Systems Administration experience
- Associate degree or equivalent in Computer Science or related field
- Certifications in Microsoft, Linux


 


Company Description

Material In Motion is dedicated to serve its customers through a wide range of custom build services that address their needs and contribute to the ever-growing success of their operations.

We are proud of delivering the highest level of customer service in the toughest situations. Our core operation is around Contract Manufacturing and Custom Integration with a focus on growth and change management.

Our core operation is around Contract Manufacturing and Custom Integration with a focus on growth and change management.

We built our company around flexibility and services procurement allowing us to very rapidly deliver custom solutions to our demanding and fast growing customer base in a very quick manner so that operations does not become a burden to the fast growth and development of our customer's business.


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Job Description


Technical Support Specialist


Job Description


The Technical Support Specialist is responsible for building and managing the people, processes, infrastructure and environment necessary to support a world class customer focused technical support and customer service organization.  This position and associated team is responsible for managing customer facing technical programs including; beta testing, technical bulletins, and internal escalations.   This is a hands-on leadership position that reports to our Sr. Operations Manager. 


Responsibilities


Manage and structure daily operations of first level Support for AVer’s North & South America business.



  •  Answer phone calls, emails as well as manage the technical support platform on a daily basis.

  • Establish, maintain, measure, and continuously improve the process, infrastructure and environment to ensure efficient handling of normal and exceptional product incidents.

  • Collaborate with sales, marketing and PMs to continuously enhance the total customer experience of all AVer customers.

  • Work closely with cross functional teams to manage incident flow throughout the lifecycle, as ownership changes between support, development, sustaining and quality assurance, and assist in rolling-out fixes when they become available.

  • Ensure that critical accounts are handled expeditiously and appropriately to solve the technical issue and to maintain or achieve customer satisfaction.

  • Represent the customer post sales experience to all internal cross functional groups.

  • Lead, mentor, attract, retain and manage junior Support Staffs to enable them to successfully accomplish their responsibilities.


Qualifications



  •  2+ years experience working for a networking, Pro-AV or video communications company.

  • Thorough understanding of customer support operations, processes, and incident handling

  • AS in Computer Engineering (or equivalent Enterprise IT experience)

  • Excellent written and verbal communication skills in English

  • Excellent customer relationship skills

  • Results-focused, team-oriented individual with a strong work ethic.


Nice to have Skills and Experience



  •  A/V technologies lingo and know-how (Anything video and audio related, etc)

  • USB camera, Streaming camera or any IP PTZ enabled camera systems.

  • Experts in Windows PC, Chromebook, MacBook systems as well as the associated Android, iPad tablets.

  • Networking (IP, WAN) and security expertise

  • Knowledge of IP Networking, including routing protocols and videoconferencing applications

  • Knowledge of more than one operating systems: Windows, Mac, Linux


AVer Information Inc. is an equal opportunity employer


Company Description

AVer is an award-winning provider of visual collaboration and education technology solutions that improve productivity and enrich lives. From accelerating learning in the classroom to increasing competitive advantage for businesses, AVer solutions leverage the power of technology to help people connect with one another to achieve great things. Our product portfolio includes Interactive Flat Panels, USB Video Conferencing Camera Systems, Document Cameras as well as Sync and Charge Solutions for Mobile Devices. We strive to provide industry leading service and support that exceeds our customer's expectations. We are also deeply committed to our community, the environment and employ stringent green processes in all we do.


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Job Description


Job Description


Are you a superb technical writer who loves explaining complex APIs to software developers?


Are you skilled at working with software engineers who create APIs?


Do you have excellent examples of clear API documentation and code samples in your portfolio?


Do you thrive working with responsible, transparent professionals who love what they do?


Founded in 1990, Expert Support provides professional technical communications services to leading Silicon Valley companies. Check out www.expertsupport.com to learn more about us.


We are actively looking for a technical writer to fill an immediate assignment for a full time job with a large, cutting edge technology company..


Responsibilities and Duties


You need to be able to address a Python developer audience on the following topic, the content for which includes overview, quickstarts, API reference material, and task-based topics. You must be familiar with Core ML which is an Apple framework that allows developers to easily integrate machine learning (ML) models into apps.


As a technical writer assigned to work with our client’s engineering team, you will develop and release technical documentation and education programs that help our client’s engineers become more productive and knowledgeable. You will work closely with world-class software developers and internal software engineering education teams to help define and build next-generation technical documentation.


Qualifications and Skills


You must have demonstrable experience creating API documentation and other hard-core technical documents for software developers. Your resume must include:


· 5+ years of experience working effectively with engineering and product management teams as part of a modern software development process (Unix, GIT, JIRA) to produce technical documents or course materials


· Experience reading and understanding source code written in Java, C++, and Python (you must be able to understand written code, and ideally, write new code samples)


· Ability to navigate a complex technical landscape and interact with multiple engineers to assemble classes and documentation


· BA/BS degree in Technical Writing, English, Journalism, Computer Science, or a related field


· Strong familiarity with HTML and CSS and Markdown


· Strong collaboration and project management skills


· 3-5 portfolio examples that demonstrate the above qualifications


· Authorized to work in the United States, and able to pass a background check


 


Due to the high volume of applications, we can only respond to those who meet these minimum qualifications. Principals only please, no recruiters.


Job Type: Full-time


 


 


Company Description

Top reasons to work at Expert support:
* We do work that matters for Apple, Google/Alphabet, Adobe, NVIDIA, Spectra-Physics, and many others.
* Competitive compensation and complete transparency regarding bill rates, pay rates, and benefits.
* Work/life balance encouraged and supported. Really.
* We’ve got your back: solving problems, setting and managing expectations about deadlines, costs, and tasks.
* Consistent flow of communications projects to minimize downtime.
* Technical communications excellence

Plus, this: http://expertsupport.com/technical-writing-company/working-at-expert-support/


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Job Description


Global Director of Applications Support


The Cytek Global Director of Applications Support will lead a team of Technical Application Specialists that perform a broad range of functions in support of the customers, Sales, Marketing and Service teams.


The Director is accountable for achieving the group’s objectives worldwide.


Deliverables include driving best in class customer experience, developing & deploying execution strategies; recruiting, hiring, training, managing and developing staff; collaboration with cross functional teams in the successful execution of cross-departmental projects; providing feedback, reporting and proposals to leadership to assist executive decisions.


Responsibilities:



  • Leads, inspires, and directs team. Monitors and directs daily workload activities to meet business objectives and drive best in class customer experience. Represents the company professionally and ethically at all times. Manages worldwide technical support team by planning and budgeting worldwide activities to meet the demand of rapid growth in sales.

  • Harmonizes Technical Support pre and post-sales procedures and activities to achieve consistency in the customer experience worldwide. Pre-sales activities include customer consultations, customer site-based demos, and support for scientific meetings. Post-sales activities include customer training, implementation of new platforms at customer sites, and troubleshooting.

  • Establishes and manages KOL relationship development

  • Works with Marketing and Sales to identify manage customer collaboration opportunities.

  • Responsible for establishing both in-house and field-based customer education program

  • Demonstrates excellent communication and listening skills, working with all levels of organizational structure (e.g. staff, colleague, and executive management), through multiple departments (e.g. R&D, Service), and across global sites (Europe, Asia, and North America).

  • Delivers scientific talks in public as well as virtual speaking forums

  • Ensures a high level of liaison with other departments (Sales, Service, Marketing and R&D), distributors and his/her staff to ensure coordination of activities and understanding of common goals.

  • Acts as advisor to direct reports to meet schedules and/or resolve technical problems. Develops and administers schedules, performance requirements budget.

  • Resolves escalated issues from customers and works with internal teams to improve customer experience.

  • Works with management team to continually evaluate team structure and tools in an effort to support exceptional customer service and efficient processing.

  • Defines and implements key performance indicators for the team and report results (i.e. metrics and reports) to senior management.

  • Responsible for understanding and ensuring employees follow corporate policies and procedures including, but not limited to group specific and Quality compliance requirements.

  • Performs other duties as assigned. All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.


Talent Acquisition and Development:



  • Talent Acquisition: activities include identifying needs of the TAS and customer education groups, justification for budget to fill positions, coordinating with HR to market the position, review resumes, conduct interviews and identify and recommend a candidate as the potential hire. Responsible to coordinate for employee training upon hiring

  • Talent Development: activities include creating and executing development plans with employees to ensure they have the necessary expertise to successfully perform their jobs, provide ongoing guidance to employees, and career counseling to help employees develop and advance in their careers.

  • Performance Management: activities include setting performance standards, ensuring employees have appropriate and realistic job goals, providing ongoing feedback, conducting performance appraisals, including assessing how the employees have performed and how they can improve. Develop performance improvement plans if employees’ performance is not adequate and providing rewards for accomplishments.

  • Willingness to travel up to 60% (domestic and international)


Knowledge/Skills



  • The successful candidate will be a strong leader with the ability to motivate, empower, and challenge direct reports to innovate and collaborate while building flexible processes and infrastructure for a best-in-class customer support group in a dynamic environment.

  • Proven ability to quickly develop expertise, multi-task, embrace change and innovate in a fast-paced environment.

  • Ability to effectively lead, plan and execute on projects, issues and process improvement

  • Excellent communication (written and oral) and interpersonal skills. Well-developed inter-personal and leadership skills. Highly motivated and successful individual who can build and maintain a positive, challenging and dynamic work environment


Educational Background:


MD, PhD or MD PhD is desired.


Experiential Background:



  • Previous leadership or management experience in worldwide customer service, field support, or similar role required

  • Highly proficient in Flow Cytometry. Knowledgeable in all aspects of flow cytometry: instrument operation, data acquisition and analysis using various tools (FACSDiva, FlowJo, FCSExpress, Cytobank, etc)

  • Publications in Flow Cytometry or related field.

  • Previous Life Science or Biotech industry experience is a plus.

  • SAP and Sales Force knowledge preferred.

  • Proven track record managing teams and driving process improvement initiatives


Company Description

Cytek Biosciences Inc. is the outcome of a merger between Cytek Development Inc, a leading pioneer in flow cytometry, and Cytoville Inc, a venture capital backed business in advanced medical instrument technology development. Cytek was founded by Dr. Eric Chase 25 years ago, and is a leading manufacturer and supplier of flow cytometry products and services. We are engineers, scientists and customer service representatives who design, build and support flow cytometers. Cytek Biosciences is backed by Cowin Healthcare Fund, Easy Prosperity and Fidelity Biosciences.

Our mission is to create innovative products and services which lead to scientific discovery.
Our novel, cost-effective products assist labs around the world to operate safely and efficiently. Cytek's products add functionality to existing flow cytometry equipment, extending its usable life. Our onsite support services, provide cost effective maintenance solutions for a broad range of laboratories.

As a Company, we seek to maintain high ethical standards and a culture that values honesty, integrity and transparency in all that we do. Company decisions are driven by what is right for scientific discovery and customer support. We are committed to our employees, to the environment in which we live and to the communities we serve worldwide.


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Job Description


Job Title: Developer Support Analyst IV
Location: Menlo Park, CA
Duration: 1 Year


Summary:



  • Solutions expert providing technical support to application developers regarding the companies

  • API technology, new applications, and bug fixes to gain customer confidence and empathy.

  • Follow up with urgency on incoming customer support cases and train customers on product lines and capabilities.

  • Build strong rapport with customers and prospects by communicating solutions to various technical issues.
    Educate and train customers on existing product capabilities and documentation through scheduled conference calls, and demos.

  • Using the ticket management system to manage cases and document thoroughly.

  • Develop relationships with technical points of contact from customers.

  • Work with product management and deliver customer feedback for development and sales functions.

  • Maintain support documentation, and add to the creation knowledge base articles and updating of technical documentation.

  • Possesses strong understanding of programming concepts and Application Programming Interfaces (APIs).

  • Experience navigating API documentation and constructing API queries and system rules to achieve customer requirements.

  • Outstanding problem solving using standard Root Cause Analysis approach.



Roles and Responsibilities:



  • Respond to and triage support questions and support requests from engineers and Flow users.

  • Communicate and escalate issues to the proper engineering teams or owners for resolution

  • Use data tools to investigate problems and correlate them to release events or code rollouts Extract relevant information from log files and other sources to identify owners or root causes



Skills:



  • Professional experience in customer service, help desk, support or other technical roles

  • Basic fluency in Python and PHP

  • Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications

  • Ability to work in a complex ecosystem with many layers of systems, services and tools

  • Support a rotating engineering on-call support schedule

  • Ability to think critically and problem-solve

  • Excellent organizational and time management skills

  • Results-oriented, self-directed, and inquisitive

  • Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard

  • Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities

  • Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment



Preferred



  • Interest in building experience and knowledge for a full-time software development role

  • Basic fluency in C++ and familiarity with basic development tools


 



Education:
Graduation from a coding academy or equivalent experience Fluency in English
Associate or technical degree


 


Company Description

Ursus, Inc. is a privately held leader in providing business and technology consulting services that transform organizations through innovative cloud, I.T infrastructure and talent services and solutions.Our professionals bring bold, fresh thinking combined with technology, business and industry expertise to help fuel transformation and growth for our clients and their customers. We place the highest priority on understanding unique client needs first, ensuring mutual, best-fit success and integration of people, service and product. Learn more at www.ursusinc.com.


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Job Description


Are you a gadget geek? Think you can solve any puzzle?


We are looking for a Jedi Master who is an accomplished technical support supervisor. You will supervise and lead a team of dedicated professionals in a high volume, action packed technical support call center, providing leadership and training for the team, feedback to management and resolutions to complex issues escalated from customers all over the world.


Davis Instruments manufactures a line of meteorological sensors using telemetry solutions as diverse as USB, TCP/IP, FHSS, BLE, Mesh and cellular M2M that utilize multiple UIs ranging from desktop to web to apps to APIs.


We are not a mega-company where your relationships with your colleagues are via email or across the conference table. We are a company where we eat lunch with the engineers who are designing the next improvement to our products. It’s a company where we talk about current events with purchasing staff and take break time walks around the block with software coders. It’s a place where each person really matters, where you can make a real difference, and where we value the balance between work and family.


Our new team member must have:



  • An BS/BA is a technical degree (e.g. EE or CS).

  • 5+ years’ experience supervising a team in a customer facing technical support call center.

  • Excellent leadership and staff development skills.

  • Proven ability to diagnose and troubleshoot hardware/system level failures.

  • Working understanding of Tera Term, Wireshark, mesh networks, FHSS and M2M cellular telemetry.

  • The curiosity and drive to solve any puzzle that comes their way.


Preferred but not required:


  • Background in meteorological sciences and agriculture.

To learn more about our company, please visit our website at http://www.davisinstruments.com


Davis Instruments is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status



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Job Description


APPLICATION PROCEDURES:   To be considered, applicants must apply online at https://www.edjoin.org/Home/DistrictJobPosting/1319807 By August 19, 2020.  Please visit www.smuhsd.org under Human Resources-Job Postings-Classified, ref. Posting#3005.


EXCELLENT FRINGE BENEFITS with District-paid premiums which includes medical, dental, life, vision, long term-disability, and CALPERS retirement.


WORK YEAR:    12 Months plus 15 paid holidays


WORK HOURS:  37.5 Hours per week; 7.5 Hours per day


JOB SUMMARY:


Under general supervision, perform skilled work in the installation, maintenance and repair of computer and electronic equipment; and perform related duties as assigned.  Positions in this class require knowledge of standard procedures in a technical field.  This knowledge is used to analyze and interpret results of diagnostic tests, to determine a work plan, and apply the solution. The supervisor provides continuing or individual assignments by indicating generally what is to be done, quantity expected, deadlines, and priority of assignments.  Guidelines for performing the work are available, but incumbents must be resourceful in working with guidelines that are not completely applicable to the work or have gaps in specificity.


ESSENTIAL FUNCTIONS:


Technology Support Specialist II (TSS II) is the fully qualified journey level in this class.  Under general supervision, incumbent performs the full range of essential duties additionally providing support and guidance to Technology Support Specialist I (TSS I).


1.       Assist in the installation and maintenance of the district’s Wide Area Network to address networked computers; adjustments to LAN system to improve computing performance; and maintain security software, patches, updates and etc.


2.       Provide computer user support as required to ensure desktop computers are set up correctly and properly interfacing with the Local Area Network.


3.       Assist in the training of employees on the uses of standard business software; recommend software purchase.


4.       Maintain list of location and status of all computer systems located at assigned school sites.


5.       Provide support and guidance to TSSI in solving problems that exceed their range of knowledge or experience.


6.       Provide technical guidance to school site staff.


7.       Assist in the selection and acquisition of new technology hardware and software.


8.       In conjunction with Student Data Specialist, set-up new employees accounts including passwords and access to Student Information Systems.


9.       Perform all functions of the TSS I position.


QUALIFICATIONS:


Education/Training Experience:


-          High school diploma plus additional relevant course work.


-          In additional to the above, Completion of at least one course of study of a recognized industry certification, for example, A+, MSC, CCMA.


-          Training in managing voice over IP telephone systems.


KNOWLEDGE OF:


-          Operating principles, construction and components of a wide variety of computer, audio-visual, computer peripheral, network, and other office and instructional equipment.


-          Operations, services and activities of maintenance and repair programs (Windows).


-          Methods of network connectivity.


-          Methods, materials, tools and equipment used in the installation, troubleshooting, repair, maintenance and configuration of microcomputers, networks, telephone systems, and audio-visual equipment.


-          Microcomputer operating system and common applications software for PC.


-          Installation and configuration of interactive white boards, touch screen computer devices, displays, and video surveillance, if applicable.


SKILLS IN/ ABILITY TO:


-          Provide technical support to students, faculty, staff, and administrators at assigned site.


-          Install, test, troubleshoot upgrade and repair malfunctioning hardware and software.


-          Read and understand technical manuals and schematics.


-          Analyze situations accurately and adopting an effective course of action


-          Provide instructions and orientation to computer users.


-          Understand and follow both oral and written instructions and to communicate effectively in both oral and written form.


-          Prepare and maintain documentation and routine records related to work performed.


-          Perform inspection of work done by vendors to ensure adherence to specifications.


-          Assist others in the operation of a computer and related peripheral equipment.


-          Stay abreast of technological advances in the field.


-          Work independently with little direction.


-          Identify workplace hazards and/or unsafe conditions and take appropriate action to correct same.


-          Meet schedules and time lines.


-          Establish and maintain effective working relationships; work cooperatively with others.


-          Observe health and safety regulations.


-          Meet District standard of professional attitude as outline in Board Policies 4119.21, 4219.21, & 4319.21, Professional Standards for Classified Employees.


PHYSICAL DEMANDS/WORKING CONDITIONS:


-          Color vision to read printed materials including information on a computer screen, calibrate computer screens, and identify and distinguish color-coded wiring and computer parts.


-          Manual dexterity to configure and repair computers, operate keyboards, and use hand and power tools.


-          Physical stamina to stand, reach, bend, lift, kneel, squat, walk on both level and unleveled surfaces, stoop, crawl, and working in awkward positions to install, connect and repair computers and wiring.


-          Climbing ladders, working at heights, and/or working in confined areas such as crawl spaces and attics.


-          Hearing sufficient to hear conversation in person and on the telephone.


-          Lifting and carrying computers, tools, equipment, paper, and other supplies up to 50 pounds.


-          Noise level in working environment moderate.


-          Exposed to electrical wiring and equipment.


-          Work under stress or recurring deadlines.


LICENSES AND OTHER REQUIREMENTS:


-          Must maintain a valid California Driver License.


-          Must successfully pass the District’s pre-employment Department of Justice Live Scan fingerprinting.


-          Must successfully pass the District’s pre-employment tuberculosis testing.


DISTRICT PROFILE


The San Mateo Union High School District (SMUHSD) is a community funded district with approximately 8,500 students.  SMUHSD is situated in central San Mateo County between San Francisco and the Silicon Valley.


The District encompasses six communities, San Bruno, Millbrae, Burlingame, Hillsborough, Foster City, and San Mateo, and has six comprehensive high schools: Aragon, Burlingame, Capuchino (International Baccalaureate school), Hillsdale (Smaller Learning Communities school), Mills, and San Mateo.  The District has an API over 800 and all schools are in Newsweek Magazine's Top 1000 High Schools.  In addition, the District has Peninsula Alternative High School, an Alternative School of Choice, Middle College High School, and an Adult School serving 10,500 students.  The District enjoys strong parent and community support as evidenced in three major bond measures passed in 2000, 2006, and 2010 ($621.5 million) for new construction and modernization.


 



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Job Description


 


Supported Employment Program Division


Title: Job Coach/Trainer


Reports to: Supported Employment Manager Status: Hourly


The Job Coach position provides direct supervision and training to adults with developmental disabilities. This supervision and training will vary in degree of intensity based on the needs of the individuals. The job responsibilities also include protecting and affirming the rights of individuals while assisting them to achieve greater independence by creating an environment responsive to their needs.


DUTIES AND RESPONSIBILITIES:


Each direct care staff must be able to independently implement all aspects of each individual program plan as well as individually operate and complete all household duties. Other duties may be assigned.


Implement program curricula.


Supervise assigned consumer(s) at all times.


Directly deliver individual and group learning experiences to assist each client served in obtaining his/her IPP objective(s) for which the program is responsible.


Document the progress of each individual and the activities performed on an ongoing basis.


Must pass competency-based training in the areas of Direct Support Professional Training, behavior intervention and other areas of in-service training.


Ensure the safety of clients at all times.


Attend mandatory staff meetings.


Complete Special Incident Reports and Observation Reports as needed.


Submit paperwork on time.


Check e-mails and in-boxes regularly.


Provide additional assistance to clients as needed.


Report any client or staff incidents.


Be professional toward staff members, clients and visitors at all times.


Obey consumer's rights.


Assist in maintaining the cleanliness and orderliness of the facility and vehicles.


Implement behavior intervention techniques as written in the crisis intervention procedures.


Must be able to obtain required licenses, permits to operate company vehicles.


Must be capable of transferring individuals safely in and out of the vehicles.


Must be capable of operating and maintaining the company vehicles in a safe manner. Other duties assigned by leadership, special projects, etc.


The Job Coach will possess the following minimum qualifications:


The ability to obtain a Class B driver license


Six months of related experience


First aid and CPR certification within 30 days of hire


DSP I & Il, PART or CPI certification preferred


High School Diploma (some college preferred)


Fingerprint Clearance



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Job Description


We are seeking a full time Customer Service Representative (E-commerce Order Fulfillment Support) to join our marketing team in our Hayward, CA office! You will be responsible for processing online order and helping customers by providing product and service information and resolving technical issues. Training will be provided.

Responsibilities:



  • Process online order fulfillment

  • Ensure accuracy of shipments

  • Handle customer inquiries and complaints via phone calls, Emails and other apps

  • Handle shipment claims and keep records

  • Provide information about the products and services

  • Troubleshoot and resolve product issues and concerns

  • Document and update customer records based on interactions

  • Develop and maintain a knowledge base of the evolving products and services

  • Act as the liaison between E-commerce operation team and the operation team 

  • Miscellaneous administrative tasks


Qualifications:



  • Previous experience in customer service, sales, or other related fields

  • Previous work experience with E-commerce is a plus

  • Excellent at Excel and Word and using Emails

  • Ability to learn and can learn fast

  • Ability to build rapport with clients

  • Ability to prioritize and multitask

  • Excellent organizing skill

  • Positive and professional demeanor

  • Must be able to work at our office from 8:30 AM to 5:30 PM, Monday through Friday

  • Can lift 30 lb

  • Excellent written and verbal communication skills

  • Bilingual in Spanish, Chinese, Vietnamese is a plus

  • A college degree or associate degree from accredited school is preferred but not required


Company Description

Founded in 2010, We are a rapidly growing Bay Area Central Located boba tea and yogurt topping supplier. We provide full service from sourcing, delivery to door, to opening shop consultation. Our goal is to provide the best shopping experience to our clients!

To read more about us, please visit: GoLeadway.com and BossenStore.com


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Job Description


PWJohnson Wealth & Legacy, LLC


www.pwjohnson.com


Los Altos, CA


(408) 747-1222


 


Position Open: Financial Services Support


20 hours/week


Starting September 1, 2020


 


Client-Related (about 15 hrs/week)


●      Incidental client work. (20-30 hours/mo)



  • Schwab forms and paperwork

  • Posting actions in CRM

  • Respond to simple client requests

  • Research client questions

  • Administer client surveys


●      Take meeting notes (10-12 hours/mo)


●      Execute trades online through Schwab


●      Meeting prep. (20 hours/mo)


●      Data Entry (spreadsheets, MoneyGuide Pro)


 


Operations-Related (about 5 hrs/week)


●      Quarterly: Client reports, cash, billing. (12 hours/quarter)


●      Procedures and documentation. (5 hours/month)


●      Special projects. (e.g., support for presentations)


 


Skills & Experience


●      Required



  • Financial services industry experience (2 years+)

  • Strong people and communication skills

  • Responsive, reliable, accurate

  • College degree

  • Computer proficiency

  • ■      Excel / Word

  • ■      Zoom

  • ■      Acrobat


●      Desired



  • Experience working with Charles Schwab Institutional Services

  • Series 7, 63 or 65

  • Orion

  • Junxure

  • MoneyGuide Pro

  • Kajabi

  • Mac

  • ■      Pages

  • ■      Keynote


Note: Position open to virtual assistant (location not critical). Open to considering employee or consultant.


Health Insurance: Stipend or contribution.


Applicant Instructions


Please send written responses to Alice Hamamoto, at alice.hamamoto@pwjohnson.com with your answers to the following:



  1. Name

  2. Address

  3. Phone

  4. Email

  5. Website or LinkedIn (if available)

  6. Please include your up-to-date resume

  7. Your current position and company

  8. At least three references

  9. A brief description of your experience and interests

  10. Detail on how well you meet all skills & experience qualifications listed above (both required and desired)


PWJohnson Wealth & Legacy, LLC, is a 30-year-old, fee-only wealth management firm located in Silicon Valley. We serve about 60 households and have close relationships with our clients. We offer a broad range of financial planning services, including portfolio management, retirement planning, estate planning support, and related services.



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Job Description


Job Title: Caregiver (Senior and Disability)


Hiring immediately!


Alegria Community Living is hiring Caregivers / Direct Support Professionals (DSP) to work closely with the residents of Algeria Homes. Residents are elderly and have intellectual and developmental disabilities.


Benefits of a Caregiver / Direct Support Professional (DSP):



  • $16.20/hour starting wage

  • Room for growth! Wage increases to $18.20/hour based on performance

  • Medical and dental healthcare package and HSA employer contribution

  • 403b savings and Employee Assistance Program (EAP)

  • Paid training available! Opportunity for professional growth!

Responsibilities of a Caregiver / Direct Support Professional (DSP):


  • Transport residents to medical, dental, social activities, and other appointments.

  • Assist residents as a senior helper with all ADL, personal grooming, and meal prep

  • Provide supervision, caregiving, and coaching during community and recreational outings

  • Monitor physical and emotional wellness of senior residents

  • Follow response procedures for all home emergencies, (medical, natural disaster, fire, and behavioral incidents).

  • Record data and maintain files regarding residents’ health, progress, home inventories and special incidents, as outlined in Title 17, Title 22, and the Alegria program design.

  • Understand organizations and support systems relating to each resident’s life.

  • Follow directives from the Home Administrator or Lead Staff and be a team player.

Job Requirements of a Caregiver / Direct Support Professional (DSP):


  • Prior experience providing direct care and supervision to persons with special needs preferred.

  • Excellent communication skills

  • Work weekend, holiday, overtime and overnight shifts as required.

  • Minimum age – 18, High school diploma or GED certificate

  • Health screen, TB clearance, fingerprinting, and clear criminal record

  • Valid and current California driver’s license and clear driving record

  • CPR and first aid training

  • Ability to lift 75 lbs. (to transfer individuals)

Training as a Caregiver / Direct Support Professional (DSP):


All training is paid for by Alegria Community Living.


  • Complete DSP 1 training or test for and pass DSP 1 certification within first year of employment.

  • Complete DSP 2 training or test for and pass DSP 2 certification within the second year of employment.

  • Complete required staff training and minimum of 12 hours continuing education annually.

Job Types: Full-time


Wages: $16.20 to $18.20 /hour


Company Description

Alegria Community Living provides support professionals for six homes in Alameda County and three homes in Contra Costa County. Most homes have a sister home located just a short distance away. Residents of both houses are encouraged to socialize and our team strives to support a sense of community not only between the two homes but for all residents living in Alegria supported homes and within our communities.

All Administrators are licensed by the State and maintain their certifications. This includes attending relevant trainings and conferences. Each home also has a full time Lead Staff who is licensed by the State as an Administrator. This ensures coverage for each home during vacation, leaves of absence, etc.

Each of the houses supports 3 or 4 residents who have private bedrooms. The homes are located in safe, residential, upscale neighborhoods. The homes were chosen for their close proximity to hospitals, community centers, recreational areas, landscaped neighborhoods, and pleasant surroundings. Ownership of the homes is provided by a separate non-profit corporation, the Housing Consortium of the East Bay (HCEB). HCEB is dedicated to maintaining permanent housing for people with developmental disabilities. These homes clearly belong to the individuals who live in them they are not Alegria Community Living properties. What this means is that these homes will not shut down or go out of business, but will remain in service for people with disabilities as long as they desire to live there.


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Job Description


Ro Health is looking for a direct care staff to work at a behavior support home in the Hayward area for behavior support. We are looking for either CNA's or RBT's who have experience working with adults with behavior challenges. We will provide the supervision and training necessary for you to obtain an RBT certification. This position would begin ASAP. This would be a FT position and we have both day, evening, and overnight shifts available. Experience working with supporting adults with special needs, and providing a mix of 1:1 and general support is preferred, and may require toileting assistance.


Some behavior experience is preferred.


We are a medical staffing agency committed to making sure that we set you up with all the tools you need for your success!


Overview:



  • Area: Hayward, CA

  • Specialty: Behavior Technician, CNA, Direct Care Staff, Paraprofessional

  • Schedule: any M-F evenings, 8am-5pm, 3pm- 11pm, 11pm-7am

  • Target Start Date: Asap


Requirements:



  • Previous school experience not required, but preferred.

  • High school education

  • Strong assessment skills

  • Strong ability to work in a team environment

  • Great with Adults with developmental disabilities


About Ro Health:


We offer flexibility, great pay and benefits. Our support staff works with you to find a job that fits your career goals, and provides professional support through the entire process. Whether you have years of experience or have recently graduated- we're ready to help you so that you can focus on doing the job you love. Ro Health also offers the best benefits package in the industry including:



  • Premera Healthcare Plan

  • Dental and Vision Coverage

  • 401k with 4% employer match

  • Direct Deposit

  • Single Point Of Contact

  • Paid-Time Off


 


Company Description

Led by management with nearly 20 years of healthcare staffing experience, Ro Health is a knowledgeable, caring, and supportive employer that advocates for your career advancement and provides great compensation and the industry's best benefits. We have very low recruiter turnover and our support staff is available 24/7. You'll get one point of contact and we promise you'll never talk with a call center! Ro Health provides the personal touch of a small agency that is dedicated to creating a best in class experience down to every detail.


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Job Description


**DUE TO THE CURRENT COVID 19 PANDEMIC THIS POSITION WILL START OUT AS A REMOTE POSITION**


 


Daily Job Responsibilities:


· Install: Build and assets introduction, software loading (following client’s corporate standards)


· Add: Install new hardware, software, peripherals and accessories.


§ supplied standard lab instrument PCs.


§ Vendor supplied PCs for lab instrument control and data acquisition.


§ Instrument specific IO devices.


· Change: Reconfigure, redeploy, data transfer and migration.


· Remove: Retire and dispose of old assets.


· Break/Fix: Including warranty and non-warranty repairs.


· Document activities per GxP standards where required.


· Monitor: Ticket queue and provide 1st/2nd-level support and basic technology consulting.


· Troubleshoot application and system problems and take corrective actions. This would include ongoing maintenance and optimization.


· Understand the BI framework and follow defined processes. Determine documentation requirements and produce documentation as required in support of baseline and project activities.


· Support goals by participating on project teams. Deliver on assigned tasks and action items. Perform all other duties as assigned.


· Train on SOPs and LOS training in support of the laboratory environment.


· Advanced level of technical understanding and demonstrated knowledge of MS Windows (XP-10) Operating Systems and MS Office (especially Excel).


· Basic knowledge of network technologies, IT infrastructure components and technologies, Citrix, VMWare environment.


· Solid understanding of system life cycle methodology.


· Strong ability to balance and manage priorities of multiple tasks to ensure timely delivery.


· Ability to work independently as well as to be a team player.


· Technical understanding and demonstrated knowledge of laboratory processes.


· Validation knowledge (e.g. 21 CFR Part 11).


· Working conditions


· Work requires going into laboratory environment(s). Training is required to do so.


· Physical requirements


· Requires lifting and transport of PCs, monitors, and accessories.


 


 


 


Service Objectives


· Meet end user needs for available, reliable and secure service delivery for all lab support activities ensuring high level of customer satisfaction;


· Follow Client’s global standard procedures, maintaining and recommending ITIL best practice;


· Meet or exceed defined service levels and recommend service improvements;


· Support business initiatives through high responsiveness and flexibility to new project needs.


 


 


Company Description

American IT Solutions, Inc. provides "World Class Technology Services to Small Businesses and fortune 500 companies nationwide." Founded in 2003, American IT Solutions, Inc. (AIT) combines award winning hardware solutions with customer focused managed sourcing services. This unique solutions suite provides our clients with state-of-the-art computing hardware and decreased staff costs while optimizing organizational performance.


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Job Description


Tech Support 1Tech Support 1Tech Support 1Tech Support 1Tech Support 1Tech Support 1Tech Support 1


 



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Job Description


The Role


We are looking for someone who is tech obsessed and who loves helping people. At VetSuccess, Technical Customer Support Associates are required to gain advanced, expert knowledge of our software solutions and to use that knowledge to provide exceptional customer service to existing and new customers.


The Technical Customer Support Associate will be responsible for providing inbound and outbound written and verbal technical customer support through the lifecycle of our software solutions, which includes assisting customers with deploying our growing set of products, recording and tracking support status, providing proactive diagnostic problem-solving, and coordinating internal and external resources required to aid in the resolution of outstanding service requests.


Responsibilities:



  • Master knowledge of our software solutions

  • Provide excellent customer service to both internal and external customers related to our software solutions

  • Analyze, isolate, research, document, and effortlessly explain step-by-step technical procedures

  • Proactively diagnose technical issues and resolve in a timely manner

  • Successfully translate complex technical information and technical instructions into simple language that ensures seamless troubleshooting with non-technical customers

  • Provide timely and accurate documentation and tracking


Requirements:



  • Minimum of two (2) years experience providing exceptional software or technical support

  • Associates Degree in computer science, computer information systems or a related field; or an equivalent combination of training and relevant work experience

  • High proficiency in the general operation and use of Windows-based PCs, including word processing, spreadsheet, database management systems, web browsers, email systems, instant messaging systems, and remote access capabilities

  • Ability to quickly master new software solutions

  • Experience working with relational databases

  • Demonstrated aptitude for critical problem solving and analytical thinking

  • Proven ability to consistently provide excellent customer service support

  • Strong communication and interpersonal skills with the ability to effectively listen and communicate information in a clear, calm, and concise manner.

  • Previous experience in the veterinary industry is an asset


This is a full-time position. This position has the ability to work remotely in any North American time zone.


Compensation includes health benefits and an annual bonus plan on top of an annual salary.


We thank all applicants for applying, however, only candidates selected for an interview will be contacted.


 


Company Description

We are VetSuccess: the veterinary industry's leading analytics experts, making sense of veterinary practice data and turning it into actionable information. We provide practice performance reports, dashboards, and automated marketing solutions for veterinary practices and industry partners. We basically eat, sleep, and breathe veterinary data, earning us a well-deserved label of data nerds. Everything we do supports our vision of a world in which veterinary practices use their data to care for their practices like they care for their patients. If you’re a serious tech geek who nonetheless starts automatically baby-talking when you see cute animals, we should talk!

Our stellar team consists of passionate and dedicated professionals who are committed to helping our clients get to the next level. We are driven by our core values of integrity, innovation, personal responsibility, and support. Each member of the VetSuccess team is exceptionally generous, contributing to our open, collaborative, and effective work environment. We work hard, have fun, and love what we do.

The VetSuccess head office is located in Toronto, Canada but the team is distributed across North America, South America and Europe.


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Company Overview

HD Supply (NASDAQ:HDS) (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If youre ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications

Job Summary

Responsible for processing all point of sale transactions through the cash registers, accurately and in a timely manner. This position does not have any supervisory responsibilities.

 

Major Tasks, Responsibilities and Key Accountabilities

  • Processes all customer sales transactions, tendering cash, credit, and open account information according to policy.
  • Provides exceptional customer service including actively greeting customers.
  • Helps sales desk with product returns and returning merchandise to stock as necessary or requested.
  • Verifies till balances at the beginning and end of each shift.
  • Maintains clean and orderly checkout areas.
  • Supports and promotes special sale items and other promotional campaigns.
  • Validates customer purchase by checking product against receipt to ensure accuracy as customers exit the store.
  • Retrieves and stocks carts.

Nature and Scope

  • Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
  • Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
  • None.

Work Environment

  • Typically located in a comfortable environment but with regular exposure to factors that may cause noticeable discomfort or a moderate risk of accident or illness, such as temperature extremes, moving machinery, loud noises, and fumes.
  • Ability to lift and carry up to 50 pounds in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting.
  • Typically requires overnight travel less than 10% of the time.

Education and Experience

  • HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Preferred Qualifications & Job Specific Details

Preferred Qualifications

  • Customer service and cash handling experience.

#INDHIS


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Job Description


 


YPI is looking for dynamic customer support consultants to join our fast-growing team. Based in Fremont, YPI is a market leader in quality sales and customer acquisition and we need customer service personnel to support our sales team. We are located in Fremont, California, and are looking for people who can work in the Fremont office. The sky is the limit for the right candidate, so read on for more information and if you think you tick all the boxes, apply today!


 


The Customer Support Representative is an essential member of our Customer Care team. As a Customer Service Representative, you will be responsible for handling incoming inquiries and providing support to customers in a timely, efficient, and professional manner. Customer inquiries may be simple or complex, and each representative must be well-versed in product knowledge to provide detailed responses. The Customer Service Representative will also take notes on customer accounts on a daily basis, process sales transactions, and speak to as many customers as possible. With our campaigns focused towards the customer experience, we are looking for high energy, and people oriented team members to join us in both our non-profit and telecommunications campaigns like UNICEF, Children International, Comcast, and AT&T.


 


Customer Support Representative I Job Description


 



  • Interacting with customers to provide troubleshooting assistance daily


  • Resolving client issues in a friendly, helpful way.


  • Providing price tariffs and amending as required.


  • Responding to client enquiries.


  • Attending staff and client meetings.


  • Tracking sales and maintaining records.


  • Helping the sales team to acquire new customers.


  • Up-selling where appropriate.


  • Providing general admin support.



 


Are You Qualified for the Role?


 



  • We are looking for warm, friendly people with an outgoing personality and a genuine enthusiasm for life.


  • Excellent communication skills.


  • Second language desirable.


  • You must be a team player.


  • A strong work ethic is essential.


  • You must be flexible and willing to learn.



 


Work History and Educational Requirements


 



  • A High School Diploma.


  • Previous experience in a customer service or customer facing role



 


The Benefits of Working for YPI


 



  • You can earn as much as you like at YPI because we reward hard work with an excellent bonus and commission package.


  • You will have lots of scope for promotion and career advancement.


  • There is plenty of opportunity for travel is available if desired.



 


Our company offers competitive earnings with amazing perks, technology that puts us ahead of the competition, and training and support systems that are unmatched and provide each employee with an opportunity to become a subject matter expert. Our company delivers exceptional customer service, a commitment to sustainable practices, a focus on value enhancement, dedication to customer and employee wellness, and an unparalleled commitment to respect-based management.


We are taking all CDC COVID-19 precautions in the office. This includes wearing PPE at all times when in the office and in the field. Hand sanitizer dispensers are placed throughout the office and we are doing temperature checks for everyone that comes in. We are also maintaining the 6 feet apart social distancing rule.


Yang & Partners is an equal opportunity employer.



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Job Description


Job Title: DFS Technical Support Technician - Dispatch - Break/Fix


Location: Hayward California 94541


Duration: 03 Months Contract to Hire  


Pay Rate:$20.00/hr. on w2 without benefits


Shift Timings: - Monday to Friday 11pm to 8am shift


Job Description:


Candidate must be within 20 mile of zip code.


Must have good customer skills and organizational skills.


This is a graveyard shift 11pm to 8am


 Mandatory Skills


Position is currently 90-day contract-to-hire.


Candidates should be pre-screened to confirm that they fit the below requirements listed.


Need 1 resource to perform Break & Fix work during Tuesday to Saturday 0900 to 1800


Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA’s)


Technician will travel to each client’s location


Maintains, analyses, troubleshoots, and repairs Desktop, Laptop, Server and Printer


Works under general supervision


Minimum Requirements:


• 3 years plus supporting Desktops, Laptops and Printers.


• 3 years plus with customer service experience • Reliable Transportation (This is a driving position – reimbursed accordingly)


• Able to work weekends, staggered or late shifts possibly including evenings and/or weekends


• Personable as they will be interacting with a wide range of users and environments


• Can work on a ladder of lift and are able to lift up to 50lbs.


Basic Needs/Haves


• Able to work from a bent, crouched, or kneeled position


• Smartphone with tethering/hot spot capabilities (Reimbursed within Corporate Guidelines)


• Laptop


• Basic Hand Tools


• Possess a valid driver’s license Preferred,


NOT REQUIRED:


• CompTIA A+


• OEM Printer Warranty Certifications


• OEM Laptop/Desktop Warranty Certifications


• Server experience would be a bonus


• Add additional points as needed



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Job Description

Job Description
The Technical Operations Engineer is a member of the DataCenter and Lab Operations team that provide service and support to Client's R&D Engineering department. The team is responsible for deploying, configuring and managing the R&D equipment within the local labs and data centers. The DCOps Engineer will possess extensive technical knowledge, organizational and excellent communication skills to ensure projects and tasks are completed on time and meetings customer expectations. We're looking for an organized, detail oriented, and results-driven individual who enjoys working in a fast paced environment.
 
Responsibilities:
- Respond and manage to customer requests through the HelpNow ticketing system.
- Facilitate the deployment and configuration of R&D and IT equipment.
- Support and maintain R&D test environments.
- Provide accurate entries or updates to the DCIM web tool.
- Participate in the development and documentation of best practices.
- Track and communicate progress of assignments and projects using web-based tools.
- Willing to work after business hours and weekends as needed.
- Travel to multiple Datacenters as needed. 
 
Requirements:
- Minimum 4-year degree in Engineering or Computer Science or related field or equivalent experience.
- Intermediate Linux experience.
- Intermediate Windows experience.
- Good working knowledge of network principles and tools (ping, traceroute, etc.)
- Strong working knowledge of server hardware (rack and blade form factors).
- Capable of working on multiple projects concurrently.
- Ability to work both independently with little supervision as well as in a team environment.
- Possess good troubleshooting and diagnostic skills.
- Excellent verbal and communication skills.
- Intermediate experience with DNS, vlans, network segmentation, etc.
- Ability to lift up to 50lbs.

Company Description

Intelliswift Software, Inc. is a premier business and technology solutions company headquartered in the Silicon Valley, with offices across the United States, India and Singapore.
The company has a proven track record of delivering results through its global delivery centers and flexible engagement models for over 450 brands ranging from Fortune 100 to growing companies.
Intelliswift provides a variety of services including Enterprise Applications, Mobility, Big Data/BI, Staffing Services, and Cloud Solutions.
Growing at an outstanding rate, Intelliswift has been recognized as the second largest private IT Company in the East Bay.


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Job Description


Job Title: Caregiver (Senior and Disability)


Hiring immediately!


Alegria Community Living is hiring Caregivers / Direct Support Professionals (DSP) to work closely with the residents of Algeria Homes. Residents are elderly and have intellectual and developmental disabilities.


Benefits of a Caregiver / Direct Support Professional (DSP):



  • $16.20/hour starting wage

  • Room for growth! Wage increases to $18.20/hour based on performance

  • Medical and dental healthcare package and HSA employer contribution

  • 403b savings and Employee Assistance Program (EAP)

  • Paid training available! Opportunity for professional growth!

Responsibilities of a Caregiver / Direct Support Professional (DSP):


  • Transport residents to medical, dental, social activities, and other appointments.

  • Assist residents as a senior helper with all ADL, personal grooming, and meal prep

  • Provide supervision, caregiving, and coaching during community and recreational outings

  • Monitor physical and emotional wellness of senior residents

  • Follow response procedures for all home emergencies, (medical, natural disaster, fire, and behavioral incidents).

  • Record data and maintain files regarding residents’ health, progress, home inventories and special incidents, as outlined in Title 17, Title 22, and the Alegria program design.

  • Understand organizations and support systems relating to each resident’s life.

  • Follow directives from the Home Administrator or Lead Staff and be a team player.

Job Requirements of a Caregiver / Direct Support Professional (DSP):


  • Prior experience providing direct care and supervision to persons with special needs preferred.

  • Excellent communication skills

  • Work weekend, holiday, overtime and overnight shifts as required.

  • Minimum age – 18, High school diploma or GED certificate

  • Health screen, TB clearance, fingerprinting, and clear criminal record

  • Valid and current California driver’s license and clear driving record

  • CPR and first aid training

  • Ability to lift 75 lbs. (to transfer individuals)

Training as a Caregiver / Direct Support Professional (DSP):


All training is paid for by Alegria Community Living.


  • Complete DSP 1 training or test for and pass DSP 1 certification within first year of employment.

  • Complete DSP 2 training or test for and pass DSP 2 certification within the second year of employment.

  • Complete required staff training and minimum of 12 hours continuing education annually.

Job Types: Full-time


Wages: $16.20 to $18.20 /hour


Company Description

Alegria Community Living provides support professionals for six homes in Alameda County and three homes in Contra Costa County. Most homes have a sister home located just a short distance away. Residents of both houses are encouraged to socialize and our team strives to support a sense of community not only between the two homes but for all residents living in Alegria supported homes and within our communities.

All Administrators are licensed by the State and maintain their certifications. This includes attending relevant trainings and conferences. Each home also has a full time Lead Staff who is licensed by the State as an Administrator. This ensures coverage for each home during vacation, leaves of absence, etc.

Each of the houses supports 3 or 4 residents who have private bedrooms. The homes are located in safe, residential, upscale neighborhoods. The homes were chosen for their close proximity to hospitals, community centers, recreational areas, landscaped neighborhoods, and pleasant surroundings. Ownership of the homes is provided by a separate non-profit corporation, the Housing Consortium of the East Bay (HCEB). HCEB is dedicated to maintaining permanent housing for people with developmental disabilities. These homes clearly belong to the individuals who live in them they are not Alegria Community Living properties. What this means is that these homes will not shut down or go out of business, but will remain in service for people with disabilities as long as they desire to live there.


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Job Description


Job Summary:
The Technical Customer Support Representative will assist employees and customers in troubleshooting and resolving product-related issues.


Supervisory Responsibilities:
• None.


Duties/Responsibilities:
• Handles inquiries from users on a variety of product issues such as: assisting with customer install, configure, and troubleshoot home theaters, data projectors, while providing timely, accurate, and easy to understand advice to customers with projector problems.
• Assists users with installation of product and troubleshooting of related problems; refers more complicated issues to appropriate staff.
• Communicates regularly with other members of the support team to discuss recurring problems and to share solutions and best practices.
• Work closely with other departments to handle responsibilities including: Submitting RMAs, swaps, repair estimates credit requests, and provide sales support via phone calls, live chats, or Salesforce cases.
• Responsible for handling customer voicemails and customer follow up in a timely manner.
• Attends training sessions on new equipment, software, platforms, and other products
• Performs other related duties as assigned.


Required Skills/Abilities:
• Willingness to have telephone conversations monitored for quality assurance.
• Ability to work independently under pressure and react quickly to changing priorities while maintaining a rigorous attention to detail. Strong organizational skills to solve service operation problems are also required.
• Professional communication and interpersonal skills. Careful attention to detail with empathy, reliability and sensitivity to provide our customers with proper care and individual attention.
• Excellent interpersonal and communication skills that establish the candidate as a team player with a “can-do" attitude. Ability to balance immediate and long-term priorities, and exceptional multi-tasking skills.
• Determination to follow through with assigned projects and tasks in a precise and timely manner. Proactive in communicating with both internal and external teams on the status of outstanding action items in order to ensure deadlines are met.
• Experience with the following software: Salesforce, Outlook, Excel, and MS Word.


Education and Experience:
• AA Degree or a technical school graduate preferred.
• At least one year of work-related experience with ProAV/B2B, Dealer/Installation field preferred.
• Minimum two years call center work experience in service, or other relevant fields.


Physical Requirements:
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.


 


Company Description

Optoma is the world’s leading brand in 4K UHD and Home Entertainment projection technology. Optoma combines cutting edge technology and innovation to deliver remarkable visual display products designed to connect audiences with engaging video and audio experiences. Optoma products are sold through all major retailers in the USA, such as Amazon, Best Buy, Walmart, B&H Photo, Fry’s, Newegg, Groupon etc.


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Job Description


Please Note: This role will mostly be located at one of our clients in North San Jose. The position will be onsite at the client’s office 3-4 days per week and working from home the other days. 


This position will manage the performance of all IT equipment such as computers, network devices, servers, printers, and VoIP phones of our managed service clients. The Onsite IT Support Engineer is the primary technical contact for the client and insures that service delivery aligns with Parachute’s standards. This individual will have an in-depth knowledge of the client’s IT environment, company culture, and business requirements, with the desired goal of reducing the amount of reactive support required. Customer satisfaction, low tickets per endpoint and fast ticket resolution time are the primary objectives of the Onsite IT Support Engineer.


 


PERFORMANCE


To accomplish this job successfully, an individual must be able to perform the assigned duties according to the acceptable standards established for the job role. The Onsite IT Support Engineer must be able to complete each essential job function satisfactorily, as listed below.


ROLE & RESPONSIBILITIES



  • Promote and represent Parachute’s culture and core values in all aspects of your job duties to ensure client satisfaction



  • Perform regular onsite services:



    • Conduct beginning and end of day status meeting with client contact.


    • Check server/network health.


    • Check logs, verify backups, and review monitoring tools, resources, and applications


    • Perform backup restoration tests according to schedule.


    • Identify and provide other proactive services to reduce tickets and ticket time.


    • Develop business/technical relationship with client.


    • Perform project work as directed.


    • Onsite reactive IT support services





  • Implement the Parachute Standard Practices:



    • Help define and implement best practices at client sites.


    • Verification of installation of remote monitoring and management tools.


    • Meet regularly with the Parachute Technical Account Managers, COO, and senior engineers to assess and minimize business risk and to identify project opportunities.





  • Develop and maintain knowledge of client networks and computer configurations:



    • Complete various network assessments and security audit reports for each client site on a regular basis.


    • Create and maintain detailed IT documentation.


    • Learn and understand client’s line-of-business applications and associated vendors





  • Parachute Administration:



    • Record detailed notes and log time in Parachute’s ticketing system, Connectwise.


    • Update ticket notes with tasks completed on each ticket with full description of the problem, resolution steps, and results.


    • Work with Parachute’s Service Desk on any documentation requests and discrepancies.


    • Help to create better internal processes that will benefit our clients.


    • Create client-specific processes as required and detail in their IT documentation.


    • Participate in daily, weekly, and monthly Parachute meetings.





QUALIFICATIONS AND SKILL REQUIREMENTS



  • Oral Communication: speaks clearly and persuasively; listens and asks for clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.


  • Written Communication: writes clearly and concisely; edits emails and all systems/documents for spelling and grammar; varies style to meet needs and audience; presents numerical data effectively.


  • Problem Solving: identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group-solving situations.


  • Business Ethics: treats everyone with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values.


  • Team Builder: balances team and individual responsibilities; develops alternative solutions; resolves problems in early stages; works well in group problem-solving situations.


  • Analytical Skills - Ability to use thinking and reasoning to solve a problem.


  • Extensive knowledge of Microsoft related technologies: Windows Server, Exchange, Office 365.


  • Knowledge of networking technologies: firewalls, routers, VPN, VLAN, DNS, and DHCP.


  • Extensive knowledge of desktop technologies: Windows, MS Office, email, virus/malware, phone configuration.


  • Knowledge of virtualization technologies: VMware, Citrix, HyperV.



EDUCATION AND EXPERIENCE


Education:



  • Associate's Degree Required, Field of Study: IT or related technical field

  • Bachelor's Degree Preferred, Field of Study: IT or related technical field

  • Experience: 7+ years of experience in network / IT systems and troubleshooting steps.

  • Certifications & Licenses: IT industry certifications are preferred: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Cisco CCNA, or VMware VCP


 


Benefits



  • Monthly financial bonus in addition to salary

  • Medical

  • Dental

  • Vision

  • 401k + company matching

  • 10 paid vacation days

  • 5 paid sick days

  • 8 – 10 paid holidays per year

  • Paid day off for your birthday


Company Description

Parachute is fast-growing Managed IT Service Provider. We have a friendly and supportive work environment, with a hands-on leadership team. Our fantastic client base is comprised of a wide variety of businesses, professional service firms, and non-profit organizations with 15 - 300 + employees. We have an office in San Ramon and in the Financial District of San Francisco.


See full job description

Job Description


Do you enjoy working with a team of clinical professionals in a challenging, fast-paced environment? Do you pride yourself on solid leadership and interpersonal skills? Do you have proven experience and a thorough understanding of working in a clinical laboratory? If so, then the San Mateo Medical Center (SMMC) Clinical Laboratory has an exciting career opportunity for you as a Clinical Laboratory Support Services Supervisor!

San Mateo Medical Center is a public hospital and clinic system fully accredited by The Joint Commission. The Medical Center operates outpatient clinics throughout San Mateo County and an acute-care hospital in San Mateo. The mission of San Mateo Medical Center is to "partner with patients to provide excellent care with compassion and respect." As part of an integrated Health System, the Medical Center serves the healthcare needs of all residents of San Mateo County, with an emphasis on education and prevention.

The Clinical Hospital Laboratory processes 1.4 million tests annually for the San Mateo Health System, which includes 11 outpatient clinics, acute and emergency care, and psychiatric and long term care units.

Reporting to the Laboratory Director, the Support Services Supervisor will be responsible for the supervision of 12-14 employees in the clinical lab, including front end processing and support staff, who are responsible for phlebotomy, specimen processing, and order entry. In addition to maintaining the lab's Quality Assurance plan, you will perform a variety of lab related functions, including maintaining inventory of supplies, ensuring appropriate and timely processing and delivery of specimens, and troubleshooting issues with orders and specimens.

The ideal candidate will possess:



  • At least five years of increasing responsibility and experience in a clinical hospital laboratory.

  • Laboratory experience as a lead, senior, level III, and/or supervisor.

  • Experience in creating standard operating procedures for a laboratory setting. 

  • Knowledge and a thorough understanding of regulatory guidelines and CLIA requirements for a clinical laboratory.

  • Thorough working knowledge of a clinical laboratory and challenges related to appropriate sample handling.

  • Good communication skills, both orally and in writing. This includes active listening, ability to receive constructive criticism, ability to successfully create a positive work environment that promotes teamwork, and employee engagement.

  • Working experience with new hire orientations and annual competencies.

  • Experience creating work schedules and rotating assignments.

  • Experience in documenting and investigating incidents, including report and policy writing, incident documentation, and corrective action plans.

  • Knowledge of medical registration process and insurance verification.


 


Examples Of Duties


Duties may include, but are not limited to, the following:



  • Plan, schedule, assign and review the work of front end processing and other support staff.

  • Perform medical registration process and inusrance verification.

  • Supervise, train and evaluate the work of assigned laboratory staff.

  • Develop and recommend guidelines and policy changes that comply with regulatory, accrediting, and licensure requirements.

  • Analyze production metrics and measure turnaround times.

  • Monitor annual competencies and employee daily performance and hold monthly meetings.

  • Maintain oversight over the appropriate and timely handling and delivery of specimen.

  • Perform venipuncture, as needed.

  • Oversee phlebotomy, students, specimen processing and reference lab send outs.

  • Maintain supplies and inventory.

  • Perform related work as required.


 


Qualifications


Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying.  A typical way to qualify is five years of related experience.

Licensure/Certification:
Must be certified to perform phlebotomy in a hospital setting in the State of California.

Knowledge of:



  • Supervisory principles and practices, including work planning, scheduling, review and evaluation and employee training and discipline.

  • Clinical laboratory methods, techniques and operations related to orders processing and specimen collection.

  • Phlebotomy and specimen processing techniques. 

  • Infection control principles and practices; laboratory and hospital safety practices and procedures.

  • Operation of laboratory equipment and instruments such as autoclaves, ovens, incubators and centrifuges.

  • Proper specimen labeling, aliquoting and centrifugation.

  • Proper methods for preparing slides.

  • Proper and safe handling and disposal of hazardous materials.



Skill/Ability to:



  • Plan, assign, supervise, review and evaluate the work of others.

  • Train others in work procedures.

  • Make mathematic calculations using simple formulas including percentages and ratios.

  • Tactfully and patiently collect specimen from patients.

  • Perform venous and skin punctures to obtain blood samples for test purposes which may require direct patient care. 

  • Evaluate and maintain quality control and proficiency testing. 

  • Maintain accurate records and reports.

  • Comprehend and meticulously follow oral and written procedural and safety instructions contained in standard procedural manuals. 

  • Communicate effectively, both orally and in writing. 

  • Maintain effective working relationships with staff, management, physicians and the public.


Company Description

San Mateo County government protects and enhances the health, safety, welfare, and natural resources of the community; and provides quality services that benefit and enrich the lives of the people of this community.

San Mateo County government is committed to:

The highest standards of public service;
A common vision of responsiveness;
The highest standards of ethical conduct;
Treating people with respect and dignity.


See full job description

Company Overview

HD Supply (NASDAQ:HDS) (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If youre ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications

Job Summary

Responsible for providing customers with assistance with products and securing orders. This position does not have any supervisory responsibilities.

 

Major Tasks, Responsibilities and Key Accountabilities

  • Responds to customer requests for orders and quotations, deliveries, special orders, and will-calls that are received in-person or via phone, e-mail, written, and faxed correspondence.
  • Ensures the accuracy of all bids, invoicing, and special order quotes.
  • Responds to requests for telephone sales/quotes.
  • Processes all merchandise returns and tags defective merchandise for credit from the vendor.
  • Calls customer leads in order to increase store sales. Follows up on all open quotes.
  • Assist with helping customers in Tool Rental and through the register when needed
  • Performs other duties as assigned.

Nature and Scope

  • Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
  • Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
  • None.

Work Environment

  • Typically located in a comfortable environment but with regular exposure to factors that may cause noticeable discomfort or a moderate risk of accident or illness, such as temperature extremes, moving machinery, loud noises, and fumes.
  • Ability to lift and carry up to 50 pounds in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting.
  • Typically requires overnight travel less than 10% of the time.

Education and Experience

  • HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Preferred Qualifications & Job Specific Details

Preferred Qualifications

  • 6-12 months sales experience and product knowledge.


See full job description

Job Description


This is a full-time position: Monday - Friday, 12:00 PM - 9:00 PM


 


The primary responsibilities for this position are handling second level support in Client Services team. Respond, troubleshoot and generate and update service tickets for BCS365 clients. The technology includes but is not limited to enterprise Voice, Data, Video, Wireless, Cloud, and Security.


 


Essential Duties and Responsibilities



  • Information Technology Support (ITS) relating to desktop technical issues involving Microsoft’s core business applications, operating systems for PC (Windows 7+), MAC (OS X) and peripherals.

  • Responsible for technical break/fix support for all Information Technology Support (ITS) systems currently deployed in production.

  • Interface and maintain effective communication with business users and other ITS team members when analyzing, updating and resolving tickets.

  • Responsible for administration, maintenance and second level support of back-end global ITS systems.

  • Identification of opportunities for continuous improvement (upgrades, security and update patches, etc.) of systems in production.

  • Communication with customers as required: keeping them informed properly in ticketing system of incident or request progress and notifying them of impending changes base on client’s SLA

  • Escalate client support tickets to appropriate resource following the escalation process and procedures

  • Work with Dispatchers and Team Leads to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently

  • Data entry may be required for new and active clients on Ticketing system

  • Responsible for entering time and all work with proper updates in Ticketing system as it occurs

  • Identify proactive ways to reduce the number of issues and support calls in the environment (reduction in quality, interruption or failure of an ITS service)


 


Customer Focus



  • Demonstrate exceptional customer service skills in order to exceed customers’ expectations and to minimize escalations by taking ownership of customer reported issues.

  • Illustrated diplomacy, tactfulness and empathy when dealing with customers

  • Exemplified ability to defuse escalations and high-tension situations

  • Well-developed ability to appease customers experiencing service outages and difficulties

  • Ability to listen actively and ask clarifying questions to seek understanding

  • Experience going above and beyond duty to delight customers

  • Must have a genuine drive for customer satisfaction and retention


 


Required Professional IT Certifications and Experience



  • Education: Bachelor's Degree in Computer Science or related field

  • IT Experience: 3 years minimum

  • Previous MSP experience, or experience supporting external customer base required

  • One or more of the following: CompTIA or A+, Network+, Microsoft MCP

  • Advanced understanding of operating systems (Windows 7 or higher and MAC OS X), printing systems, network topology, Linux/Unix command

  • Continually advancing your knowledge base through certification courses.


 


Decision making and Self-Management



  • Interface and maintain effective communication with business users and other ITS team members when analyzing, updating and resolving tickets.

  • Skills in troubleshooting, solving problems and root cause analysis.

  • Excellent organizational and time management skills. Capability to manage own workload while meeting team goals and business needs of the company.

  • Proven aptitude to work well in a team or independently with minimum supervision.

  • Desire and capability to work and make timely decisions in a rapidly changing and uncertain environment.


 


Troubleshooting



  • Ability to troubleshoot complex problems, analyze possible root causes and educate customers to perform troubleshooting

  • Broad knowledge to assist customers with troubleshooting customer equipment (CPE, computers), inside wiring (IW) and using their products and services


 


​*Must be able to lift up to 30 pounds.


*Please Note: BCS365 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.


Company Description

BCS CallProcesssing DBA BCS365 is a Cisco Premier Partner and EMC Partner headquartered in eastern Massachusetts. Our proven expertise enables us to bring together complex enterprise technologies and systems for mid-market clients. The Help Desk / NOC supports our clients' technology investments while our project team delivers tailored solutions that improve performance and maximize business results for manufacturers, A & E, Legal and healthcare related organizations. For more info about BCS365 visit our website at www.bcs365.com


See full job description

Job Description


This is a full-time position: Monday - Friday, 12:00 PM - 9:00 PM


 


The primary responsibilities for this position are handling second level support in Client Services team. Respond, troubleshoot and generate and update service tickets for BCS365 clients. The technology includes but is not limited to enterprise Voice, Data, Video, Wireless, Cloud, and Security.


 


Essential Duties and Responsibilities



  • Information Technology Support (ITS) relating to desktop technical issues involving Microsoft’s core business applications, operating systems for PC (Windows 7+), MAC (OS X) and peripherals.

  • Responsible for technical break/fix support for all Information Technology Support (ITS) systems currently deployed in production.

  • Interface and maintain effective communication with business users and other ITS team members when analyzing, updating and resolving tickets.

  • Responsible for administration, maintenance and second level support of back-end global ITS systems.

  • Identification of opportunities for continuous improvement (upgrades, security and update patches, etc.) of systems in production.

  • Communication with customers as required: keeping them informed properly in ticketing system of incident or request progress and notifying them of impending changes base on client’s SLA

  • Escalate client support tickets to appropriate resource following the escalation process and procedures

  • Work with Dispatchers and Team Leads to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently

  • Data entry may be required for new and active clients on Ticketing system

  • Responsible for entering time and all work with proper updates in Ticketing system as it occurs

  • Identify proactive ways to reduce the number of issues and support calls in the environment (reduction in quality, interruption or failure of an ITS service)


 


Customer Focus



  • Demonstrate exceptional customer service skills in order to exceed customers’ expectations and to minimize escalations by taking ownership of customer reported issues.

  • Illustrated diplomacy, tactfulness and empathy when dealing with customers

  • Exemplified ability to defuse escalations and high-tension situations

  • Well-developed ability to appease customers experiencing service outages and difficulties

  • Ability to listen actively and ask clarifying questions to seek understanding

  • Experience going above and beyond duty to delight customers

  • Must have a genuine drive for customer satisfaction and retention


 


Required Professional IT Certifications and Experience



  • Education: Bachelor's Degree in Computer Science or related field

  • IT Experience: 3 years minimum

  • Previous MSP experience, or experience supporting external customer base required

  • One or more of the following: CompTIA or A+, Network+, Microsoft MCP

  • Advanced understanding of operating systems (Windows 7 or higher and MAC OS X), printing systems, network topology, Linux/Unix command

  • Continually advancing your knowledge base through certification courses.


 


Decision making and Self-Management



  • Interface and maintain effective communication with business users and other ITS team members when analyzing, updating and resolving tickets.

  • Skills in troubleshooting, solving problems and root cause analysis.

  • Excellent organizational and time management skills. Capability to manage own workload while meeting team goals and business needs of the company.

  • Proven aptitude to work well in a team or independently with minimum supervision.

  • Desire and capability to work and make timely decisions in a rapidly changing and uncertain environment.


 


Troubleshooting



  • Ability to troubleshoot complex problems, analyze possible root causes and educate customers to perform troubleshooting

  • Broad knowledge to assist customers with troubleshooting customer equipment (CPE, computers), inside wiring (IW) and using their products and services


 


​*Must be able to lift up to 30 pounds.


*Please Note: BCS365 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.


Company Description

BCS CallProcesssing DBA BCS365 is a Cisco Premier Partner and EMC Partner headquartered in eastern Massachusetts. Our proven expertise enables us to bring together complex enterprise technologies and systems for mid-market clients. The Help Desk / NOC supports our clients' technology investments while our project team delivers tailored solutions that improve performance and maximize business results for manufacturers, A & E, Legal and healthcare related organizations. For more info about BCS365 visit our website at www.bcs365.com


See full job description

Job Description


Currently seeking a Field Support Engineer for a Japanese Semiconductor Manufacturing company! Training will be provided. The ideal candidate will have a 2- 3 years work experience from Semiconductor industry and have passion for fixing and troubleshooting mechanical machinery. Industry will be in the Semiconductor sector.


Position: Field Support Engineer


Industry: Technology/Engineering/Maintenance


Location: Fremont, CA / San Francisco Bay Area


Languages: English


Pay: $90-100k


Status: Full time + Excellent benefits


Duties



  • On-site client support to maintain, repair and troubleshoot proprietary machinery.

  • Preventative maintenance, client feedback, and service.

  • Well established company: Working at the major well-known client’s site

  • Obtain Factory Training and achieve Certification on multiple products.

  • Apply company policies and procedures to understand routine issues.

  • Professionally interact with, and understand technical information from internal team

  • Miscellaneous administrative tasks if necessary


Qualifications



  • BS in Mechanical Engineering or Electrical Engineering

  • Associates degree in Technical/Mechanical/Electrical field considered

  • Apply company policies and procedures to understand routine issues.

  • Professionally interact with, and understand technical information from internal team


Company Description

TOP Group (https://top-us.com) has grown from a single office in New York in 1992, to one of the global leaders in Japanese related talent solutions today.
As one of the first Japanese staffing agencies in the U.S., we have branches in San Francisco, Los Angeles and Houston in addition to our Headquarters in New York. We also have 3 branches in Mexico and 1 branch in Japan.
Please feel free to contact us if you are looking for new career opportunities.


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Job Description

 Japanese manufacturing company (Semiconductor industry) is seeking a Customer Support Engineer - Dicer/ Back Grinder.

DUTIES:
- Install, repair and maintain Dicer/ Back Grinder and related peripherals.
- Perform periodical maintenance.
- Perform basic repairs and communicate with the customer regarding status of installs/ periodical maintenance and repairs.
- Communicate with customers regarding the current and future applications requirements and coordinate this information with the application engineering department.
- Understand and communicate information relating to customer device trends and strategies.
- Complete detailed field service reports and submit to management in a timely manner.
- Document issues that cannot be resolved immediately at the customer site by using appropriate format.
- Learn how customer uses system in device development and manufacturing to identify future enhancement opportunities.
- Travel as required to perform these duties to obtain training.
- Other duties as required.

QUALIFICATIONS:
- B.S. degree in Mechanical Engineering or Electrical Engineering OR A.A. degree with 2+ years of field experience
- Proficiency in Microsoft Office
- Japanese language skill is a plus but not required

LOCATION:
Fremont, CA

WAGE:
$34-39/H

Company Description

International Pharmaceutical company


See full job description

Job Description


Job Title: Caregiver (Senior and Disability)


Hiring immediately!


Alegria Community Living is hiring Caregivers / Direct Support Professionals (DSP) to work closely with the residents of Algeria Homes. Residents are elderly and have intellectual and developmental disabilities.


Benefits of a Caregiver / Direct Support Professional (DSP):



  • $16.20/hour starting wage

  • Room for growth! Wage increases to $18.20/hour based on performance

  • Medical and dental healthcare package and HSA employer contribution

  • 403b savings and Employee Assistance Program (EAP)

  • Paid training available! Opportunity for professional growth!

Responsibilities of a Caregiver / Direct Support Professional (DSP):


  • Transport residents to medical, dental, social activities, and other appointments.

  • Assist residents as a senior helper with all ADL, personal grooming, and meal prep

  • Provide supervision, caregiving, and coaching during community and recreational outings

  • Monitor physical and emotional wellness of senior residents

  • Follow response procedures for all home emergencies, (medical, natural disaster, fire, and behavioral incidents).

  • Record data and maintain files regarding residents’ health, progress, home inventories and special incidents, as outlined in Title 17, Title 22, and the Alegria program design.

  • Understand organizations and support systems relating to each resident’s life.

  • Follow directives from the Home Administrator or Lead Staff and be a team player.

Job Requirements of a Caregiver / Direct Support Professional (DSP):


  • Prior experience providing direct care and supervision to persons with special needs preferred.

  • Excellent communication skills

  • Work weekend, holiday, overtime and overnight shifts as required.

  • Minimum age – 18, High school diploma or GED certificate

  • Health screen, TB clearance, fingerprinting, and clear criminal record

  • Valid and current California driver’s license and clear driving record

  • CPR and first aid training

  • Ability to lift 75 lbs. (to transfer individuals)

Training as a Caregiver / Direct Support Professional (DSP):


All training is paid for by Alegria Community Living.


  • Complete DSP 1 training or test for and pass DSP 1 certification within first year of employment.

  • Complete DSP 2 training or test for and pass DSP 2 certification within the second year of employment.

  • Complete required staff training and minimum of 12 hours continuing education annually.

Job Types: Full-time


Wages: $16.20 to $18.20 /hour


Company Description

Alegria Community Living provides support professionals for six homes in Alameda County and three homes in Contra Costa County. Most homes have a sister home located just a short distance away. Residents of both houses are encouraged to socialize and our team strives to support a sense of community not only between the two homes but for all residents living in Alegria supported homes and within our communities.

All Administrators are licensed by the State and maintain their certifications. This includes attending relevant trainings and conferences. Each home also has a full time Lead Staff who is licensed by the State as an Administrator. This ensures coverage for each home during vacation, leaves of absence, etc.

Each of the houses supports 3 or 4 residents who have private bedrooms. The homes are located in safe, residential, upscale neighborhoods. The homes were chosen for their close proximity to hospitals, community centers, recreational areas, landscaped neighborhoods, and pleasant surroundings. Ownership of the homes is provided by a separate non-profit corporation, the Housing Consortium of the East Bay (HCEB). HCEB is dedicated to maintaining permanent housing for people with developmental disabilities. These homes clearly belong to the individuals who live in them they are not Alegria Community Living properties. What this means is that these homes will not shut down or go out of business, but will remain in service for people with disabilities as long as they desire to live there.


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