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Job Description


 


Position:


Dispatcher / Office Assistant


Skills/ Duties:


· Provide outstanding customer service to both external and internal customers, maintaining a positive and professional attitude despite high stress.


· Acknowledge and respond to all calls and text messages and transmit any related message to the drivers in the field.


· Record and input into the computer system all logs received from drivers.


· Check and understand eligibility of clients.


· Create and email/distribute schedules 72 hours in advance.


· Confirm next day appoints and recheck eligibility.


· Perform a wide variety of duties and responsibilities with accuracy and speed under stress and the pressure of time-sensitive deadlines


· Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks


Ability to:


· Follow oral and written instructions.


· Remain calm and make logical decisions when in high stress situations.


· Follow departmental guidelines and procedures relating to response to emergency situations.


· Exercise good judgment in the handling and prioritizing of calls within the department.


· Effectively communicate and make decisions related to dispatching emergency vehicles under stressful work.


· Establish and maintain effective working relationships with other employees and the general public


· Communicate clearly and concisely, orally and in writing


Prefer Requirements:


· High school diploma or GED equivalency.


· Two (2) years’ experience in a volume data entry and customer service environment.


· Any combination of training and experience that meet the above Knowledge, Skills and Abilities.



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