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COMPENSATION DOE + Full Benefits

PROGRAM Housing Services| Oakland, CA

REPORTS TO Housing Stability Director

WORK SCHEDULE Monday-Friday, 9:00am – 5:30pm

STATUS Full-Time

CLASSIFICATION Exempt

DRIVING REQUIRED Yes – Valid CADL and satisfactory driving record required

Hamilton Families

Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across four sites in San Francisco and Oakland. For more information, visit www.hamiltonfamilies.org.

Program and Position Overview

Hamilton Families (HF) is dedicated to ending family homelessness in the San Francisco Bay Area. The Housing Services program assists families to secure permanent housing through housing search assistance, move-in financial assistance, eviction prevention, medium-term rent subsidies, and home-based case management to help families move toward self-sufficiency.

The Housing Stability Coordinator provides hands-on support, guidance and training for Housing Stability Specialists. Supports staff to deliver high quality services that assist families in achieving economic and housing stability. The Coordinator directly supervises Housing Stability Specialists, oversees participant program activities, provides new hire and ongoing training for the team, and ensures program compliance with service goals and objectives. The Coordinator ensures close coordination among the various departments of the program: assessment & prevention, housing connection, housing resources and housing stability. The Coordinator carries a caseload of families as needed.

Primary Duties and Responsibilities

• In coordination with the Housing Stability Director, oversee and ensure the on-going development and daily operation of one of the departments (Assessment & Prevention; Housing Connection; Housing Stability) within the program. Assist in the creation and implementation of new and innovative programming and support services to meet the ongoing and emerging needs of families who are homeless and at-risk of homelessness. Work closely with the HSD on various organizational activities and special projects.

• Directly supervise case management staff. Supervision includes, but is not limited to, conducting regular supervision meetings; maintaining and submitting employee records; conducting performance reviews; ensuring staff are accountable for meeting minimum performance goals; mentoring and coaching case management staff.

• Lead recruitment, hiring and training efforts of case management staff within the department, in a manner consistent with HF personnel policies and procedures. Develop and conduct new-hire and ongoing training for case management staff based on program needs.

• Carry a caseload of families as necessary.

• Provide appropriate solutions to challenging participant/service issues and simultaneously provide the logic to staff so that they can learn from the situation and handle similar situations appropriately in the future.

• Oversee the design of individual assessments and service plans, ensuring they are consistent with organizational and programmatic objectives and goals.

• Maintain positive participant relations. Develop a work environment focused on customer service, diversity, respect and dignity. Provide staff with leadership and guidance directed at providing the participants with a positive experience.

• Produce and submit reports and information documenting services and progress towards service objectives and goals. Conduct database and participant hard file audits, providing quality assurance oversight. Ensure the program maintains accurate records, files, correspondence and data collection and responds to inquiries and requests for information.

• Facilitate regular case review, exit planning and program coordination meetings. Attend other program, organizational and outside community meetings as assigned. Represent and act as a liaison for the program to funders, other community organizations, volunteers, and donors as needed.

• Oversee and ensure the program maintains accurate records, files, correspondence and data collection. Assists Program Director in developing and revising policies and procedures, operations manuals and emergency procedures.

• Assist in developing ongoing expertise in delivering culturally competent services to a diverse population. Maintain and promote the cooperative, harmonious, teamwork environment HF strives to foster within the workplace.

• In the absence of the HSD, the Coordinator will oversee and ensure the on-going daily operation of all department activities.

• Other duties as assigned.

Qualifications, Skills and Abilities

• Bachelor’s Degree from an accredited college or university in social work, psychology, a public health field, and/or in a management field such as public, or non-profit administration.

• Minimum two years professional experience in a relevant social welfare position, one year of which needs to include management and supervision of program staff and operations; demonstrated ability to exercise appropriate authority and sound judgment when needed.

• Ability to uphold program and personnel policies and procedures and to support staff in doing so.

• Ability to coordinate, implement, assist in, supervise and evaluate program activities and diverse staff.

• Ability to establish and maintain effective working relationships with a variety of individuals and groups.

• Familiarity with the principles, practices and techniques of local, state, and federal contract management; contract negotiation, monitoring and evaluation; and supervision.

• Minimum three years’ experience working with homeless populations; Demonstrated understanding of the social and interpersonal dynamics of poverty and homelessness; Experience working with mental health related issues, substance abuse, domestic violence, HIV/AIDS related issues, etc.

• Knowledge of community resources in the Bay Area; Broad understanding of social service system, with particular emphasis on housing assistance and services for families and children.

• Knowledge of Housing First and Harm Reduction philosophies in working with homeless and at-risk populations

• Must possess the ability to manage multiple projects with demanding deadlines, superior organizational abilities, and the demonstrated ability to maintain a quality work place in a fast paced and changing environment; Ability to plan and implement innovative programs.

• Highly organized; ability to work independently as well as a member of a team.

• Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.). Able to make regular entries, run reports and maintain a client Salesforce database.

• Good meeting facilitation skills.

• Bilingual English/Spanish language capacity desired

• A valid CADL, clean driving record, and proof of insurance; able and willing to travel locally as needed.

• Essential job functions include using a telephone, working at a standard computer terminal; ability to follow reasonable ergonomic accommodations; sit and stand for long intervals; reach, bend, lift, and carry up to 40 pounds depending on position; and walk up and down stairs several times a day.

• Criminal background check, fingerprint imaging, TB (Tuberculosis) clearance, and documentation required post offer.

Compensation and Benefits

Great benefits: Hamilton Families (HF) offers excellent medical, dental, and vision coverage, plus tax-advantaged Flexible Spending Arrangements for Health Care and Dependent Care. Employees also have the chance to earn up to $180 per calendar year for participating in various wellness activities and can participate in partnership discounts with various YMCA and 24-Hour Fitness locations. Additionally, HF offers tax-deductible commuter benefits that can be applied to public transit, parking, and ride sharing services like Lyft Line and Uber pool.

Growth and leadership opportunities: The work at HF is designed for individuals to follow their passions and commitment to community. HF takes professional development seriously and offers coaching and training opportunities at every level. A role with the Stability team is great for an individual who is interested in exploring community based nonprofit work, social work, or mental health disciplines. We also offer a $1,000 tuition reimbursement to employees each year (after 12 months of employment) and offer dozens of internal and external trainings for staff at every level annually.

Time off: HF employees enjoy generous benefits including 11 paid holidays, 3 weeks of vacation and 2 weeks of sick time per year.

Long-term benefits: HF offers an employer-matched 403(b) retirement plan, tuition reimbursement, and other great long-term benefits!

Application Procedure

• To apply, please click the blue "APPLY" button above or below.

• Please attach your resume and a brief letter of interest.

• No faxes or phone calls.

• Hamilton Families is an Equal Opportunity Employer.

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Job Title: Case Manager

Location: San Francisco, Tenderloin

Program: The Forensic Housing Program (FHP)

Classification: Full Time Non-Exempt with Benefits

Reports to: Sr. Program Manager

Salary: $23.24-$24.24/HR based on a 37.5 HR Work Week

(Depending on education, experience, and language capacity)

Benefits: Medical, Dental, Vision, Retirement Plan

Agency Overview:

LSS of Northern California (LSS) is a Non-Profit agency providing services in supportive housing and money management. LSS responds when people become vulnerable because of homelessness, mental illness, substance use or disaster. Providing support services and compassionate guidance, we help individuals and families to stabilize their lives and become self-sufficient.

Program Description:

The Forensic Housing Program (FHP) provides transitional supportive housing in collaboration with local city and county programs. The goal of the program is to ensure immediate access to housing and supportive services to post-incarcerated homeless persons living with HIV/AIDS in San Francisco, with the longer term objective of access to safe, decent and affordable permanent housing. The program provides coordinated case management support to help these individuals better stabilize their lives. Additional program services include housing advocacy, money management services, linkages to HIV prevention, access to benefits counseling/advocacy, workshops/groups focused on teaching basic life skills, access to medical care, access to oral health care, and access to behavioral health services targeting post-incarcerated individuals living with HIV/AIDS in the city and county of San Francisco. This hotel is a 51 unit SRO building in the Tenderloin with 30 units dedicated to this program.

Essential Duties and Responsibilities:


  • Provide case management and social service coordination for program participants including assessments, crisis intervention, harm reduction, and client advocacy.

  • Implement individual service plans in conjunction with the client, program and community case manager.

  • Assist program participants in securing appropriate independent permanent housing, including help with gathering necessary documentation, help filling out applications, help filing appeals, and working with city programs or private landlords.

  • Identify program participants in need of services and maintain awareness of their overall health status.

  • Promote self-sufficiency and independence as appropriate.

  • Facilitate and coordinate money management services in conjunction with the referring case manager.

  • Observe client confidentiality & HIPAA protocols.

  • Maintain the program's standard of documentation of case management services; keep accurate records, files, correspondence & statistics in both written form and via data entry.

  • Maintain a strength-based perspective.

  • Treat others with respect and courtesy, striving for open and honest working relationships.

  • Maintain high ethical standards when dealing with others.

  • Demonstrate good judgment and common sense.

  • Prepare reports and presentations of information as required.

  • Serve as liaison/advocate with outside social and health agencies.

  • Provide current information and referrals regarding services and community resources to residents and staff through case management, program meetings, groups, and staff meetings.

  • Work in collaboration with other on-site staff to facilitate community relations, provide guidance and conflict resolution as needed.

  • Attend and participate in participant, program, and agency meetings and trainings as assigned.

  • Work with FHP Program Coordinator to conduct activities and events for all program participants.

  • Evening hours may be required to assist with particular events from time to time.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor’s degree and 2 years’ experience providing direct support services to vulnerable populations, preferably in the non-profit or public sector; or equivalent combination of education and experience. Bachelor’s degree in Social Work or related field preferred.

  • Demonstrated experience working with individuals from diverse social and ethnic backgrounds, especially those who are homeless, formerly homeless, or have been at risk of being homeless.

  • Ability to work independently, make effective decisions and utilize supervision as needed.

  • Ability to work collaboratively in a team setting.

  • Ability to multi-task and set priorities.

  • Strong communication, writing and analytic skills.

  • Experience with using Motivational Interviewing and Harm Reduction counseling techniques preferred.

  • Experience in addressing the areas of substance abuse, chronic mental and physical health issues in the homeless and formerly incarcerated population.

  • Experience working with people living with HIV/AIDS.

  • Experience providing social services in a residential setting preferred.

  • Experience working collaboratively with other agencies.

  • Literacy and experience in using computer software such as Web Browsers, MS Outlook/Word/Excel, and other database programs.

  • Bilingual (English/Spanish) a plus.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. While performing the duties of this job, the employee is regularly required to sit and operate a computer for extended periods of time. The employee frequently is required to use hands to hold objects, writing instruments, or files; and talk, hear and smell. The employee is occasionally required to stand, walk, sit, reach with hands and arms, and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires the ability to see, review and share the organizations bills, payments, financial statements, and physical accounting files with other accounting staff; the incumbent will also have access to the organization’s banking and other highly confidential financial information. Because of this, the incumbent must have the ability to perform the job at the location of the organization’s accounting staff.

The employee may be required to travel to locations within the regional areas of LSS. This may require standing in lines and while traveling the employee may be exposed to vibration while driving a car. While performing the duties of the job, the employee may occasionally travel outside in varied weather conditions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Lutheran Social Services is an Equal Opportunity Employer.

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Title: Accountant/Financial Analyst

Summary of Job: Under the general supervision of the Accounting Manager, the Accountant performs various professional accounting support to the Finance Department.

Duties include complex accounting tasks including maintenance and analysis of accounting records, report development in the Fund EZ accounting program, analysis of programmatic expenditures and review with program managers to ensure efficient and effective use of funds, preparation of accounting schedules, reports and financial statements, preparation of journal entries and reconciliation of ledger accounts; ensuring compliance with generally accepted accounting principles and organization’s policies, procedures and contracts

The Accountant will also provide administrative support in other areas as directed by the Accounting Manager or Finance Director.

Essential Duties and Responsibilities:


  • Prepare program financial reports that compare actual results to budget and other metrics and provide any needed analysis for distribution to program managers.

  • Assist in preparation of monthly, quarterly, and annual financial statements and preparation for review by internal and external sources.

  • Work with department managers to provide support in understanding budgetary reports and assessing budget needs, and to create and enforce compliance protocols.

  • Perform standard and ad-hoc analysis to support Accounting Manager, Finance Director, and management in month-end close analysis, audits, policy compliance, taxes, annual budget process, management reporting, and other projects.

  • Manage distribution of monthly emergency services and program items. Includes distribution, reconciliation, reporting, and analysis of usage and projected needs.

  • Responsible for revenue accounting including reconciliation and review with Development Department.

  • Assist the Accounting Manager in preparation for the annual audit.

  • Work closely with Accounting Manager and Finance Director on the creation of the annual budget. This includes global budget, program budget and allocations.

  • Provide back-up support for accounts payable and receivable, petty cash, voucher disbursements, and emergency checks.

  • Gather, prepare, and/or maintain a variety of records, reports, fiscal data and confidential records. Maintain orderly files for audit purposes.

Core Competencies:

All HPP Staff are expected to meet the expectations of our Core Competencies:



  • Accountability and Reliability: Shows honesty, integrity, responsibility, initiative, and is mindful of impact on team/organization.


  • Collaboration: Participates in agency wide/cross team efforts, shares knowledge and skills, values cohesion and integrity of team.


  • Communication: Respectful, effective, proactive and willing to engage in hard conversations.


  • Continuous Learning: Seeks out new challenges, applies new skills, shows growth.


  • Professional Conduct: Clear boundaries, refrains from gossip/splitting, follows agency standards per Handbook and Policies & Procedures.

Qualifications:


  • Accounting degree strongly preferred; or a Bachelor’s degree with a minimum of 5 years related and progressive work experience in non-profit accounting.

  • Experience with Fund EZ or other enterprise level business accounting software strongly preferred.

  • Excellent analytical skills and the ability to identify trends and opportunities for efficiencies or improvements.

  • Excellent organization, prioritization, and interpersonal communication skills, service oriented behavior and ability to use good professional judgment required.

  • Ability to communicate financial concepts to non-finance staff in a constructive and collaborative manner.

  • Detail oriented.

  • Flexible; handle multiple tasks with the ability to meet critical deadlines. Ability to meet short-term and long-term goals and project deadlines.

  • Ability to work independently.

  • Experience with multi-cultural/multi-lingual populations/multi-disciplinary teams preferred.

  • Understanding of, and commitment to, social justice, and HPP’s mission and organizational values.

  • Advanced skills in PC/Word processing/database/spreadsheets systems/Fund EZ and integrating these to produce complex reports and documents.

Physical Requirements: This position requires the ability to work under stress and handle multiple project deadlines. The position may require moderate lifting.

Work Environment: Fast-paced, multi-cultural, collaborative work environment

Hours: 39 hours/week

Reports to: Accounting Manager

Directly Supervises: None

Please include cover letter with resume.

The Homeless Prenatal Program is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About HPP:

The Homeless Prenatal Program (HPP) believes every family wants to deliver healthy babies and raise healthy children in a stable and nurturing home. Seizing the motivational opportunity created by pregnancy and parenthood, HPP partners with families to help them recognize their strengths and trust in their own capacity to transform their lives. At the heart of our program is non-judgmental, supportive case management provided by Family Case Managers, the majority of whom were once HPP clients themselves. As the first agency in San Francisco to hire and promote former clients as employees, HPP is unique in that the community it serves has – from the organization’s inception in 1989 – guided its growth and evolution. HPP serves over 3,500 clients per year through supportive, holistic programs including: Prenatal Classes and Support Group, Mental Health Services, Childcare Center, Housing Assistance, Emergency Services and Case Management.

Job Type: Full-time

Salary: $65,000.00 /year

Experience:


  • non-profit: 1 year (Preferred)

  • accounting: 1 year (Preferred)

Education:


  • Bachelor's (Preferred)

Work Location:


  • One location

Benefits:


  • Health insurance

  • Dental insurance

  • Vision insurance

  • Retirement plan

  • Paid time off

  • Flexible schedule

  • Parental leave

  • Professional development assistance

  • Tuition reimbursement

This Company Describes Its Culture as:


  • Outcome-oriented -- results-focused with strong performance culture

  • People-oriented -- supportive and fairness-focused

  • Team-oriented -- cooperative and collaborative

This Job Is:


  • A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks - learn more at https://start.indeed.com/fair-chance)

  • A job for which all ages, including older job seekers, are encouraged to apply

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COMPENSATION $22.00/hour + $1.50/hour bilingual premium + Full Benefits

PROGRAM Heading Home Initiative, San Francisco, CA

REPORTS TO Housing Stability Coordinator

WORK SCHEDULE Monday--Friday, 9:00am – 5:30pm with one day 10am-6:30pm

STATUS Full-Time

UNION YES – OPEIU, Local 29; initial fee + monthly dues

CLASSIFICATION Non- Exempt

DRIVING REQUIRED Yes – Valid CADL and satisfactory driving record required

Hamilton Families

Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across six sites in San Francisco and Oakland. For more information, visit www.hamiltonfamilies.org .

Program and Position Overview

Over the last 30+ years, Hamilton Families has become one of the most recognized leaders addressing the rising homelessness challenges in the U.S. With 1 in 30 students in the San Francisco Unified School District experiencing homelessness, Hamilton Families (HF) is leading the City’s efforts to end family homelessness and beginning to develop a regional strategy. Using data to drive our efforts, we focus on impact and long-term solutions to tackle this seemingly intractable problem. We are implementing a plan to significantly reduce family homelessness in San Francisco by 2020, and in recent years have partnered with organizations such as the Giants, Google, Salesforce, Twitter, Airbnb, government officials and the wider Bay Area community.

The Heading Home Initiative is a Hamilton Families (HF) effort to significantly reduce family homelessness. The program assists families in securing permanent housing through housing search assistance, move-in financial assistance, eviction prevention, medium-term rent subsidies, and home-based case management to help families move towards self-sufficiency.

The Heading Home Initiative will provide at least 450 Heading Home families with Rapid Re-housing services by 2020 that are augmented with new services and systems that reflect best practices oriented around long-term stability. These best practices will be generated by research insights and iterative program design. The goal is to develop a blueprint that can be used nationally for Rapid Rehousing that helps families achieve long-term stability outcomes.

The Housing Stability Specialist will provide case management to families while they are in the rental subsidy program. The Housing Stability Specialist is responsible for meeting with families on their caseload monthly and conducting quarterly home visits. The Housing Stability Specialist will provide referrals to appropriate services and assisting the families with follow through. The Housing Stability Specialist needs to maintain clear documentation of the interactions using an electronic record and confirm program compliance with each family on a monthly basis.

Primary Duties and Responsibilities

• Provide case management, including home-based case management to a caseload of 15-17 families. This may include community-based referrals, housing and employment advocacy, domestic violence, mental health and substance abuse support and family reunification.

• Assess participants for strengths and barriers, including employment, behavioral health, criminal history, and substance use, and refer participants to appropriate resources.

• Assist families and individuals to establish and meet housing goals and identify appropriate steps towards achieving goals, including modifying goals as needed, and evaluation of progress. Coordinate and collaborate effectively with other service providers as needed to assist participants to reach their goals.

• Maintain precise and accurate documentation of case management services, including participant files and entries into participant databases.

• Coordinate with landlord liaison team to maintain positive relationships with landlords and property management companies serving low income families. Represent and promote Hamilton Families’ network of housing, rental assistance, and eviction prevention services throughout the community. Represent Hamilton Families in community and collaborative meetings as needed.

• Promote values of self-sufficiency and empowerment throughout work with participants. Aid in the development of resource materials specific to neighborhoods/cities/counties where the families reside.

• Participate in planning and coordination of fun yearly events for families, including a Holiday Party and Back to School Picnic.

• Participate in various program meetings including case conference meetings and housing plan meetings in collaboration with other service providers.

• Maintain participant confidentiality and HIPAA requirements; maintain program standard of documentation of case management services; keep accurate records, files, correspondence, and statistics. Prepare reports and presentations as required. Reinforce and follow appropriate boundaries with participants.

• Work occasional evenings and weekends as needed for Hamilton Families’ programmatic activities.

• Bilingual case management positions require providing all services described above to a caseload of participants who are predominantly monolingual in the language for which the bilingual premium applies; sharing verbal and written program and other information as needed; translating verbal and written materials, community meetings, workshops, events, and other information verbally and/or in writing as needed.

• Other duties as assigned.

Qualifications, Skills and Abilities

• Bilingual proficiency in English/Spanish required for some positions, as demonstrated through agency proficiency exam.

• A minimum of 3 years of experience in a relevant profession OR a Bachelor’s degree in social work, psychology, or related field from an accredited college or university (human services, housing, psychology, mental health).

• Experience working with extremely low -income families, youth, survivors of domestic violence, populations impacted by substance abuse, mental illness, and HIV/AIDS and other diverse communities; documenting participant services in paper files and online databases; and conducting outreach and presentations a plus.

• Familiarity with and commitment to principles and practices of housing first, participant-centered care, harm reduction, and safeguarding participant confidentiality a plus.

• Knowledge of community resources for families with very low incomes in the Bay Area, and knowledge and experience with housing laws a plus.

• Excellent organizational skills and able to self-motivate; able to work under pressure, address multiple priorities and meet deadlines with a positive attitude and problem-solving approach.

• Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.).

• Essential functions of the position may require use of a telephone, working at a standard computer terminal, and the ability to follow reasonable ergonomic recommendations, sit for long periods, stand, reach, bend, lift, and carry up to 40 pounds, and driving.

• Criminal background check, fingerprint imaging, and tuberculosis (TB) clearance required post-offer.

• Valid CADL and DMV report; able and willing to travel up to 50% of the time as required – personal form of transportation is not required.

Compensation and Benefits

Great benefits: Hamilton Families (HF) offers excellent medical, dental, and vision coverage, plus tax-advantaged Flexible Spending Arrangements for Health Care and Dependent Care. Employees also have the chance to earn up to $180 per calendar year for participating in various wellness activities and can participate in partnership discounts with various YMCA and 24 Hour Fitness locations. Additionally, HF offers tax-deductible commuter benefits that can be applied to public transit, parking, and ride sharing services like Lyft Line and Uber pool.

Growth and Leadership Opportunities: The work at HF is designed for individuals to follow their passions and commitment to community. HF takes professional development seriously and offers coaching and training opportunities at every level. We also offer a $1,000 tuition reimbursement to employees each year (after 12 months of employment) and offer dozens of internal and external trainings for staff at every level annually.

Time off: HF employees enjoy generous benefits including 11 paid holidays, 3 weeks of vacation and 2 weeks of sick time per year.

Long-term benefits: HF offers an employer-matched 403(b) retirement plan, tuition reimbursement, and other great long term benefits!

Application Procedure

• To apply, please click the blue "APPLY" button above or below.

• Please attach your resume and a brief letter of interest.

• No faxes or phone calls.

• Hamilton Families is an Equal Opportunity Employer.

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COMPENSATION $22.00/hour + $1.50/hour bilingual premium+ Full Benefits

PROGRAM Housing Solutions | Oakland, CA

REPORTS TO Housing Stability Coordinator

WORK SCHEDULE Monday, Tuesday, Thursday, Friday, 9:00am – 5:30pm; Wednesday, 10:00 am – 6:30pm

STATUS Full-Time

CLASSIFICATION Non-exempt

UNION REPRESENTATION YES – OPEIU, Local 29; initial fee + monthly dues

DRIVING REQUIRED Yes – Valid CADL and satisfactory driving record required

Hamilton Families

Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across four sites in San Francisco and Oakland. For more information, visit www.hamiltonfamilies.org.

Program and Position Overview

The Housing Solutions program assists families to secure permanent housing through housing search assistance, move-in financial assistance, eviction prevention and median-term shallow rent subsidies, and home-based case management.

The Housing Stability Specialist is responsible for providing case management to families during their participation in the rental subsidy program that pulls from service models including Trauma Informed Care, Harm Reduction, Critical Time Intervention and Strength Based Case Management. The Housing Stability Specialist meets at least monthly with each family on their caseload and conducts regular home visits, to support the family to remain stably housed, achieve their income-related goals and connect to resources within the community. The specialist works together with the family to establish short and longer term goals related to housing stability, makes referrals to appropriate services and assists families to apply for affordable housing opportunities. The specialist is responsible for documenting all services provided, ensuring case notes are entered into the client’s electronic record in real-time and collecting monthly program compliance documentation from each family. This position requires a California Driver License and clean driving record.

Primary Duties and Responsibilities

• Provide case management, including home-based case management, to a caseload of 18-20 families. Provide home visits, in-office meetings, housing/tenant counseling, housing connection and community resource referrals for clients. Case management services may include but are not limited to intake, assessment, development and implementation of service plans, referrals to community-based resources, housing and employment advocacy, designing and facilitating client group workshops, advocacy and support for issues relating to mental and physical health and disabilities, domestic violence, substance abuse recovery, family reunification, child welfare advocacy, life skills training, and crisis intervention.

• Assess clients for strengths and barriers, including employment, behavioral health, criminal history, and substance use, and refer households to appropriate levels of housing and rental assistance. Ensure resources are used by eligible households who are homeless or at risk of homelessness.

• Assist families and individuals to establish and meet housing goals and identify appropriate steps towards achieving goals, including modifying goals as needed, and evaluation of progress. Coordinate and collaborate effectively with other service providers as needed to assist clients to reach their goals.

• Maintain precise and accurate documentation of case management services, including client files and entries into client databases.

• Educate clients about budgeting and financial management practices, including support with taxes and local/federal Earned Income Tax Credit, banking and credit repair.

• Coordinate with Real Estate Department to maintain positive relationships with landlords and property management companies serving low income families. Represent and promote Housing Solutions network of housing, rental assistance, and eviction prevention services throughout the community. Represent Hamilton Families in community and collaborative meetings as needed.

• Promote values of self-sufficiency and empowerment throughout work with clients. Aid in the development of resource materials specific to neighborhoods/cities/counties where the families reside.

• Participate in planning and coordination of fun yearly events for families, including a Holiday Party and Back to School Picnic.

• Participate in various program meetings including case conference meetings and housing plan meetings in collaboration with other service providers.

• Maintain client confidentiality and HIPAA requirements; maintain program standard of documentation of case management services; keep accurate records, files, correspondence, and statistics. Prepare reports and presentations as required. Reinforce and follow appropriate boundaries with clients.

• Work occasional evenings and weekends as needed for Housing Solutions programmatic activities.

• Bilingual case management positions require providing all services described above to a caseload of clients who are predominantly monolingual in the language for which the bilingual premium applies; sharing verbal and written program and other information as needed; translating verbal and written materials, community meetings, workshops, events, and other information verbally and/or in writing as needed.

• Other duties as assigned.

Qualifications, Skills and Abilities

• A minimum of 3 years of experience performing case management duties in a health or human services field OR a Bachelor’s degree in social work, psychology, or related field from an accredited college or university and a minimum of one year of experience providing support services to families and/or individuals in a human services setting, including one year experience providing case management. Able and willing to work with diverse staff and clients.

• Experience working with extremely low income families, youth, survivors of domestic violence, populations impacted by substance abuse, mental illness, and HIV/AIDS and other diverse communities; documenting client services in paper files and online databases; and conducting outreach and presentations.

• Familiarity with and commitment to principles and practices of housing first, client-centered care, harm reduction, and safeguarding client confidentiality.

• Knowledge of community resources for families with very low incomes in the Bay Area, and knowledge and experience with housing laws a plus.

• Excellent organizational skills and able to self-motivate; able to work under pressure, address multiple priorities and meet deadlines with a positive attitude and problem-solving approach.

• Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.). Experience using Salesforce.com databases a plus;

• Bilingual positions require verbal and written proficiency in English as well as the second language for which the bilingual premium applies, as demonstrated through agency-administered proficiency testing.

• Essential functions of the position may require use of a telephone, working at a standard computer terminal, and the ability to follow reasonable ergonomic recommendations, sit for long periods, stand, reach, bend, lift, and carry up to 40 pounds, and driving.

• Criminal background check, fingerprint imaging, and tuberculosis (TB) clearance required post-offer.

• Valid CADL and DMV report; able and willing to travel locally as needed required.

Compensation and Benefits

We offer excellent medical, dental, and vision coverage, plus tax-advantaged Flexible Spending Arrangements for Health Care and Dependent Care. Employees also have the chance to earn up to $180 per calendar year for participating in various wellness activities and can participate in partnership discounts with various YMCA locations. Additionally, HF offers tax deductible commuter benefits that can be applied to public transit, parking, bicycle maintenance, and ride sharing services like Uber pool.

The work at HF is designed for individuals to follow their passions and commitment to community. HF takes professional development seriously and offers coaching and training opportunities at every level. We also offer a $1,000 educational stipend to employees each year and offer dozens of internal and external trainings for staff at every level annually.

HF employees take advantage of generous sick and vacation benefits including 11 paid holidays, 3 weeks of vacation and 2 weeks of sick time per year.

HF offers an employer-matched 403(b) retirement plan, education reimbursement, and other great long term benefits!

Application Procedure

• Please click the blue “APPLY” button above or below to submit an application.

• Please attach your résumé and a letter of interest (applications without both documents will not be considered).

• No faxes or phone calls.

• Hamilton Families is an Equal Opportunity Employer. 

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Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own and manage multi-family supportive housing and licensed residential care homes, and implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors. In short, we do good work. We have offices in San Francisco and Los Angeles, currently, have 130 staff and is growing daily. We’re looking for inspired, talented people who want to be part of a team that’s affecting profound change and is having fun doing it. 

 

The Flexible Housing Subsidy Pool (FHSP) is a supportive housing rental subsidy program of the Los Angeles County Department of Health Services (DHS), along with other governmental partners, managed care organizations, and philanthropy. The goal of the FHSP is to secure quality affordable housing for vulnerable Angelenos. Brilliant Corners, the central coordinating community-based partner for FHSP, works to secure a broad range of housing options, including individual apartments, blocks of units, or entire buildings. Brilliant Corners identifies and secures units countywide, provides move-in assistance and rental subsidy disbursements, coordinates with case managers, and assists with neighborhood relations.

 

Housing Acquisitions Specialists play a key role as members of the FHSP Housing Acquisitions Team. The FHSP Housing Acquisitions Team specializes in acquiring market-rate rental units in Los Angeles County and is recognized for providing innovative vacancy solutions for area landlords. Using a dynamic set of program incentives (i.e. reduced vacancy loss via holding agreements, a competitive rental subsidy, reduced turnover costs via damage mitigation funding, etc.), the Housing Acquisitions Specialist serves as a one-stop-shop for area landlords to fill their vacancies. To date, the team has assisted in acquiring over 3,400 rental units throughout Los Angeles County. Under the supervision of the FHSP Housing Acquisitions Supervisor, and with support and direction from the FHSP Housing Acquisitions Manager, the Housing Acquisitions Specialist will work to scale the FHSP to meet the audacious goal of housing ten thousand formally homeless Angelenos by 2021. The position is ideal for a self-starter who is interested in using her/his unique skill set to improve rental housing outcomes for both homeless households and property providers alike.

 


  • Identify/Secure appropriate rental housing throughout Los Angeles County.

  • Generate and utilize leasing instruments leads via phone, internet, social media, in-person and/or canvassing.

  • Market and network FHSP program incentives to prospective landlords, property managers, and associations.

  • Provide and maintain account management, continuous support to property providers and nurture repeat business opportunities.

  • Maintain and update thorough and accurate lead/property data within the internal database system (Salesforce).

  • Design, implement and produce reports and workflow systems to better optimize acquisition strategies and program operations.

  • Conduct housing quality inspections and advise property providers of any deficiencies to correct and resolve violations.

 



  • You like people and they like you. You find great satisfaction in working with a diverse population of people from property providers to people in need of housing.


  • Great customer service matters to you.  You take pride in person-centered customer service and believe that it’s a reflection on you, your work and the organization you represent.


  • You sweat the small stuff. You’ve always been a “details” person. You live in the forest but focus on the trees. Having a consistent look and feel, and the finishing touches, matter.  To you, getting the details right is essential to a good outcome.

  • You’re obsessed with organization.  You’re known as someone who gets things done quickly and calmly. You can handle many responsibilities at once and you instinctively discern between what’s important and what’s urgent.  Things don’t fall through the cracks.


  • You thrive in an entrepreneurial environment. You’re resourceful and at ease with ambiguity and rapid change. You possess a positive, can-do attitude, and are adept at identifying creative solutions that turn challenges into opportunities. You can handle many important responsibilities at once and you’re rigorous about prioritization.  You enjoy working collaboratively but are also able to get things done on our own.

 


  • Bachelor’s Degree preferred

  • Experience in leasing, real estate, property management, supportive housing, Los Angeles rental markets, city planning/public policy, subsidy programs or sales highly desired, but not required

 


  • Excellent verbal and written communication skills

  • Strong interpersonal skills

  • Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment

  • Willingness to travel and make multiple visits in the field

  • Access to reliable transportation, possession of a valid California driver’s license, a clean driving record, and automobile insurance

  • Ability to tactfully resolve/mediate issues between landlords and tenants.

  • Basic computer knowledge, MS Word and Excel (moderate to strong) required; PowerPoint preferred

  • Flexibility required regarding scheduling and prioritizing of tasks

Brilliant Corners does not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.  

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The Housing Advocate (Part-time) at La Raza Centro Legal will provide tenant advocacy services and outreach to community members by creating and conducting weekly tenants’ rights presentations, in a bilingual Spanish/English capacity, with the goal of educating and empowering the Bay Area immigrant community and preventing homelessness. The Housing Advocate (Part-time) will also coordinate, advertise, translate, and conduct and contribute to tenants’ rights workshops, community outreach events and presentations; complete grant reporting, collect demographic data of clients served; assist with fundraising efforts, engage in light grant writing where needed, recruit and supervise volunteers, engage in flyer posting, update agency website to reflect upcoming events; attend community meetings and collaborate with other non-profit organizations conducting similar work, and perform other related tasks.     

Community Education Responsibilities: 

· Develop and conduct know-your-rights presentations and information sessions; 

· Develop informational materials on tenants’ rights and landlord/tenant law; 

· Research and stay abreast of latest developments in tenants’ rights, SRO’s, and local habitability issues and developments in local laws affecting renters; 

· Represent La Raza Centro Legal at various coalition meetings; 

· Represent and conduct oneself as a housing advocate, being clear to explain to clients, community members and stakeholders the distinction between an advocate, or one who is focused on education, outreach and teaching self-advocacy skills, and an attorney, who is licensed, and provides legal consultations and directly represents clients in housing and eviction defense cases.   

Responsibilities – Housing Program: 

· Attend weekly or bi-weekly meetings with Executive Director to review individual and program-wide goal attainment; 

· Assist with funding reporting requirements; 

· Assist with case management systems reporting and data collection; 

· Ability to provide clients with appropriate referrals as necessary; 

· Assist in the overflow work of the program; 

· Ability to advocate on behalf of immigrants in the media, community forums and other venues; 

· Excellent public speaking skills in bilingual Spanish/English capacity; 

· Prior work in education, outreach, or regular community workshop presentations strongly preferred; 

· Engage in light case management for housing clients in order to assist their warm referral to social services workers and agencies; 

· Reports to the Executive Director.   

Responsibilities – Agency Wide: 

· Attend regularly scheduled staff meetings; 

· Assist with fundraising and light grant writing for the agency; 

· Represent the agency to the community at meetings, public events, media outreach, and other forums; 

· Conduct phone outreach, including up to 5 hours per week assisting with agency phone reception answering, in order to announce upcoming housing and tenants’ rights presentations.     

Requirements: 

· Complete Fluency, bilingual and biliterate, in Spanish and English, including capacity to independently draft without assistance, client housing histories and issues presented in fluent Spanish, to assist with referrals to partner agencies and other objectives; 

· Undergraduate degree in humanities or related field preferred; 

· Strong research and writing skills; 

· Attention to detail; 

· Interest in housing law and passionate about issues affecting immigrants;

· Sensitivity to working with immigrant families and households who are financially struggling with finding and maintaining quality, safe, family – friendly housing in a very challenging and volatile housing market; 

· Strong commitment to social justice 

· Excellent communicator, responsive to requests for data collection regarding clients or community members served;  

· Team Player, positive demeanor, ability to prioritize key tasks and timely complete them, especially grant reporting deadlines; 

· Willingness to mentor and supervise volunteers, and interns.   

Benefits: 

· Salary for a part-time housing advocate is in the range of $23,000-$31,000/year  (depending on qualifications, education, prior related experience as delineated under our collective bargaining agreement {CBA} and number of part time hours worked per week – 20 to 32 hour per week position), plus benefits premiums for which part time employees qualify under our collective bargaining agreement; 

· Group health and medical insurance coverage for employee and eligible dependents;   

· Dental insurance coverage; 

· Term Life insurance and Long-Term Disability coverage; 

· 401K retirement plan matching; 

· Generous paid annual leave, paid health leave, other benefits as per under our union contract.   

Level of Language Proficiency: 

· Required: complete fluency in English and Spanish.  The level of Spanish fluency requires complete biliteracy in English and Spanish, consisting of being able to write in Spanish without need for editing by native Spanish speakers.    

How to Apply: E-mail resume, cover letter, and two references.

La Raza Centro Legal is an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.  

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COMPENSATION DOE + Full Benefits

PROGRAM Housing Services | San Francisco and Oakland, CA

REPORTS TO Chief Program Officer

WORK SCHEDULE Monday-Friday, 9:00am – 5:30pm

STATUS Full-Time

CLASSIFICATION Exempt

Hamilton Families

Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across six sites in San Francisco and Oakland. For more information, visit www.hamiltonfamilies.org.

Program and Position Overview

Under the direction of the Chief Program Officer, Director of Housing will oversee a staff of fifty-two and directly supervising two senior directors. The candidate selected for this position will ensure a comprehensive understanding of staff training plans and an evidence-based practices pertinent to rental subsidies that work to integrate intake and assessment, navigation, orientation, and stability. The Director of Housing will work closely with the city of San Francisco’s Coordinated Entry System to provide oversite and control of departmental data and metrics. The Director of Housing will provide oversight of all policies and procedures aligned subsidy programs. In coordination with the Chief Program Officer, the Director of Housing is responsible for maintaining the highest quality services and efficiency while fostering teamwork among staff and across departments, programs, and other social service organizations.

Primary Duties and Responsibilities

• Provide leadership and supervision to 2 program directors: Intake & Navigation Director and Housing Stability Director.

• Work closely with program directors on monitoring all subsidy contracts, quality of services, and activities.

• Develop, direct, and coordinate the implementation of goals, objectives, policies, procedures, and work standards for the department in collaboration with the Intake & Navigation Director and Housing Stability Director.

• Develops and monitors budget for the program, services, and staffing levels.

• Collaborate with the Director of Data and Evaluation to review and coordinate data entry and reporting across all funding databases in locating errors, and provide follow up reports to staff for corrective plan(s) of action.

• Collaborate with the City of San Francisco’s coordinated entry system to ensure referrals are flowing through the subsidy contracts.

• Facilitate weekly housing meetings and monthly community stakeholder meetings and participate in bi-weekly departmental strategic planning meeting.

• Supports the Intake & Navigation Director and Housing Stability Director in maintaining operational, programmatic quality assurance.

• Generate Salesforce, One System, GMS, and Carbon system reports, locate errors, and provide follow up reports to staff for corrective plan(s) of action.

• Under the supervision of the Chief Program Officer, the Director of Housing will participate in the support the work for funding RFP identification and response production and submission development in administration of contracts budgets; directs the forecast of additional funds needed for staffing, equipment, materials, and supplies; directs the monitoring of and approves expenditures; directs and implements adjustments as necessary.

• Represents the Housing Services Department to other community stakeholders, elected officials, and outside agencies; explains and interprets departmental programs, policies, and activities; negotiates and resolves significant and controversial issues.

• Conducts a variety of organizational, departmental and operational reviews of recommendation, and modifications to program policies and procedures as appropriate.

• Participates in and makes presentations to the city stakeholders, and a variety of boards and city commissions; attends and participates in professional group and staff meetings; stays abreast of new trends and innovations in the fields of HUD and other federal, state and local regulations pertaining to department operations.

• Monitors changes in federal subsidy laws, regulations, and technology that may affect internal data or departmental operations; researches and implements policy and procedural changes as required.

• Prepares, reviews, and presents staff reports, various management and information updates, and reports on special projects as assigned.

• Responds to difficult and sensitive public inquiries and complaints and assists with resolutions and alternative recommendations; provides subject matter expertise to departments on topics related to housing innovations and homelessness.

• Other duties as assigned.

Qualifications, Skills and Abilities

• Bachelor's required, Master's preferred in social work or fields in (Social Work, MFT, or Psychology) preferred.

• Experience in program or project management and ability to manage cross departmental projects and/or emerging priorities.

• Demonstrated experience in developing and managing million-dollar budgets and city contracts.

• Demonstrated experience in supervision and leadership development, coaching, and mentoring of senior staff.

• Experience managing a complex team with various departments and work streams towards common goals and objectives.

• Highly detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills.

• Required proficiency in Office 365, Salesforce, Docusign.

• Able to learn quickly and work effectively with a wide range of constituencies.

• Strong interpersonal and team building skills.

• Passion for working with the population served.

• Ability to work as part of a multifaceted team.

• Preferred applicants will have 5 years’ experience working with:

o experience working with individuals who are experiencing homelessness, mental illness, substance addiction and medical challenges.

o those living with co-occurring disorders and experiencing homelessness

o individuals with serious mental illness and substance addiction

o a social service agency that provides outreach and engagement services

• Experience using data to inform strategic decision making: all our values – growth mindset, data informed, resourceful leading programs, and change management/programmatic improvements.

Compensation and Benefits

Hamilton Families (HF) offers excellent medical, dental, and vision coverage, plus tax-advantaged Flexible Spending Arrangements for Health Care and Dependent Care. Employees also have the chance to earn up to $180 per calendar year for participating in various wellness activities and can participate in partnership discounts with various YMCA and 24-Hour Fitness locations. Additionally, HF offers tax-deductible commuter benefits that can be applied to public transit, parking, and ride sharing services like Lyft Line and Uber pool.

The work at HF is designed for individuals to follow their passions and commitment to community. HF takes professional development seriously and offers coaching and training opportunities at every level. We also offer a $1,000 tuition reimbursement to employees each year (after 12 months of employment) and offer dozens of internal and external trainings for staff at every level annually.

HF employees enjoy generous benefits including 11 paid holidays, 3 weeks of vacation and 2 weeks of sick time per year.

HF offers an employer-matched 403(b) retirement plan, tuition reimbursement, and other great long-term benefits!

Application Procedure

● Click the blue "APPLY" button above or below.

● Please attach your resume and a brief letter of interest.

● No faxes or phone calls.

● Hamilton Families is an Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

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COMPENSATION $16.50/hour

PROGRAM Hamilton Transitional Housing

1631 Hayes Street, San Francisco, CA 94117 and/or

538 Holloway Avenue, San Francisco, CA 94112

REPORTS TO Residential Coordinator

WORK SCHEDULE Weekdays/Weekends – Various shifts available

STATUS On-Call

CLASSIFICATION Non-exempt

UNION REPRESENTATION NO

Hamilton Families

Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across four sites in San Francisco and Oakland. For more information, visit www.hamiltonfamilies.org.

Program and Position Overview

Hamilton Families Transitional Housing in the North of Panhandle neighborhood houses and supports 20 families at high risk for chronic homelessness for up to 18 months. Families receive intensive social services to identify and address factors contributing to their homelessness to enable them to return to stable, independent housing and economic self-sufficiency. The program provides case management, employment readiness activities, job retention support, intensive housing search support and substance abuse recovery support.

Our transitional housing location in the Ingleside neighborhood provides temporary housing to 3-5 families experiencing homelessness who have an open child welfare case and who are re-unifying with their children. Hamilton Families manages the building, and provides round-the clock staffing and light janitorial upkeep of the building, while a partner organization provides case management to the families.

The On-Call Residential Counselor may be called upon to cover regular staff shifts due to illness, vacations or unfilled vacancies. The On-Call Residential Counselor is primarily responsible for providing a safe and healthy environment and welcoming atmosphere for program participants. The ability to work several shifts per week is also strongly preferred. Applicants must be available to work during the holiday season.

Primary Duties and Responsibilities

• Report to work as arranged with supervisors to maintain shift coverage and primary supervision and support of participants.

• Responsible for reporting work availability on a weekly basis to the Residential Coordinator.

• Set and contribute to a safe, dignified, and orderly atmosphere by enforcing program rules, policies, and procedures, as well as through observing stated DHS grievance policy.

• Model and facilitate appropriate behavior for participants in terms of daily living skills, self-care, personal interaction, social relationships, and constructive time management.

• Ensure the safety of participants and staff by limiting facility access to participants, staff, and authorized visitors and service providers.

• Respond appropriately to emergencies, including contacting appropriate staff and interacting with police, fire, and medical personnel as needed.

• Effectively communicate necessary information to all supervisors, staff, and shifts as appropriate.

• Provide front desk and other reception duties in a professional and courteous manner, relay timely and accurate messages to participants and staff, and provide information upon request about available services.

• Conduct regular rounds of the interior and exterior of the facility and help ensure that health and safety standards are maintained throughout.

• Interact with participants to share information, provide supplies, and facilitate interventions as necessary; maintain appropriate professional boundaries with participants and staff; respond to participant requests in a professional and courteous manner; and maintain participant confidentiality.

• Bilingual positions require providing verbal and written program and other information as needed to participants who are predominantly monolingual in the language for which a bilingual premium applies.

• Complete and maintain required handwritten and computer-based records, files, correspondence, and statistics in a timely, clear, thorough, accurate, and legible manner. Required documentation may include, but is not limited to, conducting or assisting with intakes and reviewing program agreements and rules, shift log notes, bed rosters, maintenance requests, incident reports, late arrivals, sign-in sheets, shower and/or laundry schedules, and other documentation as directed by supervisors.

• Perform daily cleaning and kitchen duties as needed, including but not limited to assisting in preparing units for incoming families; cleaning and maintaining kitchen, dining, and community areas as needed; routine upkeep of the facility; and assisting in preparing and/or serving participant meals as needed.

• For overtime, provide varying shift coverage as needed and available.

• Complete additional, designated shift-specific and site-specific tasks as directed by supervisors.

• Attend and participate in staff meetings and trainings as required.

• Other duties as assigned.

Qualifications, Skills and Abilities

• High School Diploma or GED required.

• Must be available to work evening, overnight, and weekend shifts on a regular but unpredictable basis, as well as during the holiday season. Ability to keep a flexible work schedule is therefore essential.

• Must be available to work on short notice and to work overtime when required.

• Sensitivity to the needs of homeless families; able and willing to work with diverse staff and participants.

• Experience working in a residential facility providing support services and working with homeless families strongly preferred. Able to respond appropriately to emergencies including contacting appropriate staff and/or contacting and interacting with police, fire, and medical personnel as needed.

• Experience working with participants who have mental health related issues, substance abuse, domestic violence, and/or HIV/AIDS related issues strongly preferred; experience with Child Protective Service agencies, HIPAA requirements, and crisis intervention techniques preferred.

• Able to perform extensive charting, data entry and documentation.

• Excellent written and verbal communication skills.

• Proficient in Microsoft Office applications including Word, Excel, and Outlook, etc.

• CPR and First Aid certification required within first six months of hire.

• Essential job functions include using a telephone, working at a standard computer terminal; ability to follow reasonable ergonomic accommodations; sit and stand for long intervals; reach, bend, lift, and carry up to 40 pounds depending on position; and walk up and down stairs several times a day.

• Criminal background check, fingerprint imaging, TB (Tuberculosis) clearance, and documentation required post offer.

Application Procedure

• Apply via Hamilton Families’ ADP Applicant Portal Reply (please attach your résumé and a letter of interest.

• Include position title in the subject header of your email.

• No faxes or phone calls.

• Hamilton Families is an Equal Opportunity Employer.

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COMPENSATION $20.00/hr + Full Benefits

PROGRAM Hamilton Shelter Program

260 Golden Gate Avenue, San Francisco, CA 94102

REPORTS TO Family Services Manager

WORK SCHEDULE Monday 11:30 am – 8:00 pm

Tuesday – Friday 9:00 am- 5:30 pm

STATUS Full-Time

CLASSIFICATION Non-exempt

Hamilton Families

Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across four sites in San Francisco and Oakland. For more information, visit www.hamiltonfamilies.org.

Program Overview

Hamilton Families Shelter Program in the Tenderloin provides a safe place to sleep, three meals a day and critical social services to 50 families a night (about 150 individuals) for up to six months. The program provides emergency beds for families in immediate crisis and private rooms for families on the city’s shelter waitlist. Participants receive comprehensive support services that include case management with referrals and linkages to community services and benefits, employment and life skills training, access to basic health services, children’s services, three meals a day, and innovative and direct assistance in securing permanent housing.

The Case Manager provides families with case management and support to assist them with gaining stability and obtaining permanent housing.

Primary Duties and Responsibilities

• Provide case management services to approximately 12 families experiencing homelessness. Case management services may include but are not limited to intake, assessment, development and implementation of service plans, referrals to community-based resources, housing and employment advocacy, designing and facilitating participant group workshops, advocacy and support for issues relating to mental and physical health and disabilities, domestic violence, substance abuse recovery, family reunification, child welfare advocacy, life skills training, and crisis intervention.

• Participate in family intake and orientation to the program. Develop, implement and document family action plans with participants that identify and address their needs including but not limited to housing options, recovery issues, children’s needs, and short-term goals. Identify, network with, and refer participants to community-based services as appropriate.

• Follow and reinforce program policies, eligibility requirements, and expectations for families to participate in the program.

• Communicate and collaborate with other case managers, supervisors, program staff, and community partners and service providers to provide optimal support to families.

• Complete and maintain required handwritten and computer-based records, files, correspondence, and statistics in a timely, clear and thorough, accurate, and legible manner. Compile, complete and submit required reports and information documenting services provided to participants, and data related to program service and outcome objectives. Review and present progress of each family in weekly case conferences. Prepare reports and presentations as required.

• Attend and participate in scheduled case review meetings, staff meetings, and trainings; and represent HF in the community as needed.

• Comply with regulatory agency requirements, agency and program policies and procedures. Case Managers in residential programs may also be required to attend hearings and arbitrations in accordance with the City’s Shelter Grievance Procedure.

• Promote values of self-sufficiency and empowerment throughout work with participants.

• Promote and facilitate active participation by participants in program services.

• Complete additional, designated shift-specific and site-specific tasks.

• Must be available to work Monday-Friday and some evening hours.

• Perform extensive charting, data entry and documentation.

• Other duties as assigned.

Qualifications, Skills and Abilities

• Bachelor’s degree in social work, psychology, or related field from an accredited college or university and a minimum of two years of experience providing support services to families and/or individuals in a human services setting, including one year experience providing case management OR a minimum of 5 years of experience performing case management duties in a health or human services field. Able and willing to work with diverse staff and participants.

• Experience in a crisis setting and able to respond appropriately to emergencies including contacting appropriate staff and/or contacting and interacting with police, fire, and medical personnel as needed.

• Experience providing support services to participants with mental health related issues, substance abuse, domestic violence, HIV/AIDS related issues, Child Protective Service agencies, HIPAA and crisis intervention techniques.

• Demonstrated knowledge of issues facing program participants (e.g. substance use, mental health, domestic violence, resources for undocumented individuals, workplace reintegration, etc.).

• Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.). Able to make regular entries into a web-based participant database. Must be available for occasional evening hours as work schedule includes some evenings.

• Bilingual positions require providing verbal and written program and other information as needed to participants

who are predominantly monolingual in the language for which a bilingual premium applies.

• Essential job functions require using a telephone, working at a standard computer terminal, ability to follow reasonable ergonomic accommodations, sit for long intervals, walk, stand, reach, bend, lift and carry up to 20 pounds.

• Criminal background check, fingerprint imaging, TB (Tuberculosis) clearance, and documentation required post offer.

Compensation and Benefits

Hamilton Families offers a competitive wage and benefits package that includes employer-paid major medical and dental coverage, life and disability insurance, an employer-contributed retirement plan, and generous paid vacation, sick, and holiday leave.

Application Procedure

• Click here to apply via Hamilton Families’ ADP Career Center.

• Attach your résumé AND a brief letter of interest.

• No faxes or phone calls.

• Hamilton Families is an Equal Opportunity Employer.

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Interacts directly with prospective and current residents to achieve maximum occupancy. Responsible for all required paperwork for move-in from introduction to the actual occupancy of the resident to termination or move out.Processes income certifications/recertifications and updates in Yardi database.Processes monthly Section 8 Housing Assistance Payment Billing.Coordinates and maintains waiting list and transfer list.Review lease packages and supplemental documents for new move-ins.Coordinates leasing to include intakes, interviews and processing and preparation of applications and their distributions.Answers phone calls from residents and takes maintenance requests and records any complaints as necessary.Takes rent from residents and makes bank deposits.Tracks accounts receivable and works with tenants regarding balances.Certified Occupancy Specialist designation recommended.Can be a part-time position.


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