COMPENSATION $24.50/hour + $1.50/hour bilingual premium + Full Benefits
PROGRAM Housing Services | San Francisco
REPORTS TO Housing Stability Coordinator
WORK SCHEDULE Monday -Friday, 9:00am – 5:30pm
UNION REPRESENTATION YES – OPEIU, Local 29; initial fee + monthly dues
DRIVING REQUIRED Yes – Valid CADL and satisfactory driving record required
Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to families experiencing homelessness, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across six sites in San Francisco and Oakland. For more information, visit www.hamiltonfamilies.org.
Program and Position Overview
The Housing Services program assists families to secure permanent housing through housing search assistance, move-in financial assistance, eviction prevention, rental subsidies, and home-based case management.
The Housing Stability Specialist is responsible for providing case management to families during their participation in the rental subsidy program that pulls from service models including Trauma Informed Care, Harm Reduction, Critical Time Intervention and Strength Based Case Management. The Housing Stability Specialist meets at least monthly with each family on their caseload and conducts regular home visits, to support the family to remain stably housed, achieve their income-related goals and connect to resources within the community. The specialist works together with the family to establish short and long term goals related to housing stability, makes referrals to appropriate resources and assists families to apply for affordable housing opportunities. The specialist is responsible for documenting all services provided, ensuring case notes are entered into the participant’s electronic record in real-time and collecting monthly program compliance documentation from each family. This position requires a California Driver License and clean driving record.
Primary Duties and Responsibilities
• Provide case management, including home-based case management, to a caseload of 16-20 families. This may include community-based referrals, housing and employment advocacy, implementation of service plans, educating participants about budgeting and financial management, domestic violence, mental health, and substance abuse support.
• Assess participants for strengths and barriers, including employment, behavioral health, criminal history, and substance use, and refer participants to appropriate resources.
• Assist families and individuals to establish and meet housing goals and identify appropriate steps towards achieving goals, including modifying goals as needed, and evaluation of progress. Coordinate and collaborate effectively with other service providers as needed to assist participants to reach their goals.
• Maintain precise and accurate documentation of case management services, including participant files and entries into participant databases.
• Coordinate with the Real Estate Department to maintain positive relationships with landlords and property management companies serving low income families. Represent and promote Hamilton Families network of housing, rental assistance, and eviction prevention services throughout the community. Represent Hamilton Families in community and collaborative meetings as needed.
• Promote values of self-sufficiency and empowerment throughout work with participants. Aid in the development of resource materials specific to neighborhoods/cities/counties where the families reside.
• Participate in planning and coordination of fun yearly events for families, including a Holiday Party and Back to School Picnic.
• Participate in various program meetings including case conference meetings and housing plan meetings in collaboration with other service providers.
• Maintain participant confidentiality and HIPAA requirements; maintain program standard of documentation of case management services; keep accurate records, files, correspondence, and statistics. Prepare reports and presentations as required. Reinforce and follow appropriate boundaries with participants.
• Work occasional evenings and weekends as needed for Hamilton Families programmatic activities.
• Bilingual case management positions require providing all services described above to a caseload of participants who are predominantly monolingual in the language for which the bilingual premium applies; sharing verbal and written program and other information as needed; translating verbal and written materials, community meetings, workshops, events, and other information verbally and/or in writing as needed.
• Other duties as assigned.
Qualifications, Skills and Abilities
• A minimum of 3 years of experience in a relevant profession OR a bachelor’s degree in social work, psychology, or a related field from an accredited college or university and a minimum of one year of experience providing support services to families and/or individuals in a human services setting, including one-year experience providing case management. Able and willing to work with diverse staff and participants.
• Experience working with extremely low-income families, youth, survivors of domestic violence, populations impacted by substance abuse, mental illness, and HIV/AIDS and other diverse communities; documenting participant services in paper files and online databases; and conducting outreach and presentations.
• Familiarity with and commitment to principles and practices of housing first, participant-centered care, harm reduction, and safeguarding participant confidentiality.
• Knowledge of community resources for families with very low incomes in the Bay Area, and knowledge and experience with housing laws is desirable.
• Excellent organizational skills and able to self-motivate; able to work under pressure, address multiple priorities and meet deadlines with a positive attitude and problem-solving approach.
• Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.). Experience using Salesforce.com databases is desirable.
• Bilingual positions require verbal and written proficiency in English as well as the second language for which the bilingual premium applies, as demonstrated through agency-administered proficiency testing.
• Essential functions of the position may require use of a telephone, working at a standard computer terminal, and the ability to follow reasonable ergonomic recommendations, sit for long periods, stand, reach, bend, lift, and carry up to 40 pounds, and driving.
• Criminal background check, fingerprint imaging, and tuberculosis (TB) clearance required post-offer.
• Valid CADL and DMV report; able and willing to travel up to 50% of the time as required - personal form of transportation is not required.
Compensation and Benefits
Great benefits: Hamilton Families offers excellent medical, dental, and vision coverage, plus tax-advantaged Flexible Spending Arrangements for Health Care and Dependent Care. Employees also have the chance to earn up to $180 per calendar year for participating in various wellness activities and can participate in partnership discounts with various YMCA and 24 Hour Fitness locations. Additionally, HF offers tax deductible commuter benefits that can be applied to public transit, parking, bicycle maintenance, and ride sharing services like Lyft line and Uber pool.
Growth and leadership opportunities: The work at HF is designed for individuals to follow their passions and commitment to community. HF takes professional development seriously and offers coaching and training opportunities at every level. We also offer a $1,000 tuition reimbursement to employees each year (after 12 months of employment) and offer dozens of internal and external trainings for staff at every level annually.
Time off: HF employees take advantage of generous sick and vacation benefits including 11 paid holidays, 3 weeks of vacation and 2 weeks of sick time per year.
Long term benefits: HF offers an employer-matched 403(b) retirement plan, education reimbursement, and other great long-term benefits!
• Please click the blue “APPLY” button above or below to submit an application.
• Please attach your resume and cover letter (applications without both documents will not be considered).
• No faxes or phone calls.
• Hamilton Families is an Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
PROGRAM Hamilton Transitional Housing
1631 Hayes Street, San Francisco, CA 94117 and/or
538 Holloway Avenue, San Francisco, CA 94112
REPORTS TO Residential Coordinator
WORK SCHEDULE Weekdays/Weekends – Various shifts available
UNION REPRESENTATION NO
Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across four sites in San Francisco and Oakland. For more information, visit www.hamiltonfamilies.org.
Program and Position Overview
Hamilton Families Transitional Housing in the North of Panhandle neighborhood houses and supports 20 families at high risk for chronic homelessness for up to 18 months. Families receive intensive social services to identify and address factors contributing to their homelessness to enable them to return to stable, independent housing and economic self-sufficiency. The program provides case management, employment readiness activities, job retention support, intensive housing search support and substance abuse recovery support.
Our transitional housing location in the Ingleside neighborhood provides temporary housing to 3-5 families experiencing homelessness who have an open child welfare case and who are re-unifying with their children. Hamilton Families manages the building, and provides round-the clock staffing and light janitorial upkeep of the building, while a partner organization provides case management to the families.
The On-Call Residential Counselor may be called upon to cover regular staff shifts due to illness, vacations or unfilled vacancies. The On-Call Residential Counselor is primarily responsible for providing a safe and healthy environment and welcoming atmosphere for program participants. The ability to work several shifts per week is also strongly preferred. Applicants must be available to work during the holiday season.
Primary Duties and Responsibilities
• Report to work as arranged with supervisors to maintain shift coverage and primary supervision and support of participants.
• Responsible for reporting work availability on a weekly basis to the Residential Coordinator.
• Set and contribute to a safe, dignified, and orderly atmosphere by enforcing program rules, policies, and procedures, as well as through observing stated DHS grievance policy.
• Model and facilitate appropriate behavior for participants in terms of daily living skills, self-care, personal interaction, social relationships, and constructive time management.
• Ensure the safety of participants and staff by limiting facility access to participants, staff, and authorized visitors and service providers.
• Respond appropriately to emergencies, including contacting appropriate staff and interacting with police, fire, and medical personnel as needed.
• Effectively communicate necessary information to all supervisors, staff, and shifts as appropriate.
• Provide front desk and other reception duties in a professional and courteous manner, relay timely and accurate messages to participants and staff, and provide information upon request about available services.
• Conduct regular rounds of the interior and exterior of the facility and help ensure that health and safety standards are maintained throughout.
• Interact with participants to share information, provide supplies, and facilitate interventions as necessary; maintain appropriate professional boundaries with participants and staff; respond to participant requests in a professional and courteous manner; and maintain participant confidentiality.
• Bilingual positions require providing verbal and written program and other information as needed to participants who are predominantly monolingual in the language for which a bilingual premium applies.
• Complete and maintain required handwritten and computer-based records, files, correspondence, and statistics in a timely, clear, thorough, accurate, and legible manner. Required documentation may include, but is not limited to, conducting or assisting with intakes and reviewing program agreements and rules, shift log notes, bed rosters, maintenance requests, incident reports, late arrivals, sign-in sheets, shower and/or laundry schedules, and other documentation as directed by supervisors.
• Perform daily cleaning and kitchen duties as needed, including but not limited to assisting in preparing units for incoming families; cleaning and maintaining kitchen, dining, and community areas as needed; routine upkeep of the facility; and assisting in preparing and/or serving participant meals as needed.
• For overtime, provide varying shift coverage as needed and available.
• Complete additional, designated shift-specific and site-specific tasks as directed by supervisors.
• Attend and participate in staff meetings and trainings as required.
• Other duties as assigned.
Qualifications, Skills and Abilities
• High School Diploma or GED required.
• Must be available to work evening, overnight, and weekend shifts on a regular but unpredictable basis, as well as during the holiday season. Ability to keep a flexible work schedule is therefore essential.
• Must be available to work on short notice and to work overtime when required.
• Sensitivity to the needs of homeless families; able and willing to work with diverse staff and participants.
• Experience working in a residential facility providing support services and working with homeless families strongly preferred. Able to respond appropriately to emergencies including contacting appropriate staff and/or contacting and interacting with police, fire, and medical personnel as needed.
• Experience working with participants who have mental health related issues, substance abuse, domestic violence, and/or HIV/AIDS related issues strongly preferred; experience with Child Protective Service agencies, HIPAA requirements, and crisis intervention techniques preferred.
• Able to perform extensive charting, data entry and documentation.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office applications including Word, Excel, and Outlook, etc.
• CPR and First Aid certification required within first six months of hire.
• Essential job functions include using a telephone, working at a standard computer terminal; ability to follow reasonable ergonomic accommodations; sit and stand for long intervals; reach, bend, lift, and carry up to 40 pounds depending on position; and walk up and down stairs several times a day.
• Criminal background check, fingerprint imaging, TB (Tuberculosis) clearance, and documentation required post offer.
• Apply via Hamilton Families’ ADP Applicant Portal Reply (please attach your résumé and a letter of interest.
• Include position title in the subject header of your email.
• No faxes or phone calls.
• Hamilton Families is an Equal Opportunity Employer.
Why work for Brilliant Corners?
Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veteran services, and health care sectors.
In short, we do good work.
We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.
Building on success in San Francisco, Los Angeles County, as well as the Inland Empire, Brilliant Corners is collaborating with key government, philanthropic, and non-profit stakeholders to house people experiencing homelessness in the Bay Area, focused on ending the cycle of homelessness for thousands of households.
The Housing Coordinator will provide housing locator and retention services to people who are transitioning or diverted from homelessness or institutions. The Housing Coordinator will work directly with tenants, case management staff, service providers and landlords/property managers to ensure that
tenants successfully retain their housing over time. The Housing Coordinator will ensure tenant well being and unit habitability by conducting weekly, monthly, and quarterly home visits. The Housing Coordinator will work creatively to prevent eviction and solve other housing-related issues
Knowledge, Skills and Ability
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
Certificate, Licenses, Regestrations
If driving a personal or company vehicle a valid, clean CA driver’s license and personal auto insurance
may be required.
This position requires frequent visits to properties, attendance to on-site vendor meetings, community meetings, funding workshops, trainings, and other events primarily in the San Francisco Bay Area. Opportunities to attend events outside San Francisco’s Bay area, including Brilliant Corners’ sponsored events throughout California, or nationally may also be presented for this position.
Why work for Brilliant Corners?
Financial & Retirement
Vacation & Time Off
Family & Parenting
Other Perks + Discounts