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“All Jobs” Sonoma, CA
Jobs near Sonoma, CA “All Jobs” Sonoma, CA

Job Description

• Coordinate online bookings, troubleshoot visitation or guest issues, send email confirmations, track online guest payments.
• Warmly greet incoming guests and respond to any questions they have regarding local restaurants and wineries. Anticipate and address the needs of guests on an ongoing basis.
• Answer phone calls to the reservations line and maintain bookings via reservation system.
• Work closely with Hospitality Trade Reservations team to ensure two calendaring systems do not overbook space and staff.
• Organize guest visit requests to maintain an efficient seating flow process.
• Seat guests in real-time; ensuring equitable workload of TL Associates while ensuring guest satisfaction.
• Process customer transactions including shipping orders on a retail POS system using a stationary register or tablet. Ensure all shipping orders are within compliance.
• Assist guests with transporting purchases to their vehicle or arrange for pick-up, shipment or delivery.
• Work as part of TL team, delivering wine club sign-ups, revenue and operating profit to plan.
• Support guest data capture as requested.
• Executes daily reporting on guest visitation and financials as required.
• Act as a guest resource, providing knowledge about our wines, winery, history and property in an open and friendly manner with the goal of helping customers develop enthusiasm and appreciation of our wines.
• Follow safe operating procedures, supports safety programs and policies to safeguard personal safety, company property, environmental and team member’s safety
• All other duties as assigned.

Schedule: Thursday- Monday

40 hours a week

Company Description

Looking for a new career, or a change from your current work environment?

The Fountain Group gives you access to more opportunities in your area of expertise and allows you to gain advice and skills training that will help you advance in your chosen career field

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