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Licensed Customer Service Professional with Rocky Mountain Risk Advisors

You work as a influential member of a small family team, dedicated to customer service, providing the highest level of insurance advice on a per client basis. You will be part of an emerging business, so whether you are an experienced industry professional or looking for a new opportunity - Let us see what we can do together, for our community.

Our vision is to set the standard of excellence among insurance agents by being

innovative, trustworthy, and exceeding customer expectations. We will attract and

retain the very best employees and business partners to help us achieve this goal.

We are looking for individuals that value diversity, hard work, attention to detail, higher standards, greater accountability and an agency culture of having more fun.

We are looking to fill full time positions in our centrally located office in the Baker District or Holly Hills.

Responsibilities and Duties:

This is a sales and customer service position. This job requires the ability to exercise sound judgement, independent work ethic, and multi-tasking a variety of products. Attention to details and follow through are tenants of service we pride ourselves on. As a team member at this location we will be selling and servicing insurance and financial services through inbound and outbound calls, walk in customers, and prospecting at multiple local events to be scheduled annually. This position is performing sales to the consumer public. If you enjoy serving others, while working with a competitive and supportive team, this opportunity is for you!

Our trusted insurance advisors are eligible for the following benefits:

· Base + Commission - Commission Compensation Levels Based on Production Bonus Opportunities / Awards Trip Potential

· Insurance Licensing Reimbursement after 180 days

· Vacation Days

· Constant Training and Development

· Pathway to Success Work Environment

· Foster Growth, Find Freedom

Candidates Job Requirements - Current or Pre-Employment:

REQUIRED : Colorado Life and Health Insurance License (will reimburse after 90 days of employment)

· High School Education or Equivalent - Post Secondary Education a Plus

· Sales

· Customer Service

· Management

· Insurance Experience a Plus

· Must be organized, able to multi-task, and efficient at completing customer requests. --- Must be self motivated, reliable and have a personable and positive attitude toward others

· Technology and Social Media Skills a plus typing, Excel, Word and Outlook Proficient and Presentation Skills.

Additional Benefits:

Medical, Dental and Vision - Insurance Assistance

401k


See full job description

The position is for a client service representative. Full benefits, salary range is $30,000 - $40,000 with additional bonuses. Total annual comp range from $40,000-$50,000.

Here’s a summary of the position:


  • Handle client inquiries about existing insurance policies

  • Cross sell and upsell existing clients with other products

  • Discuss insurance coverage and add other coverages when appropriate

  • Conduct policy reviews with clients

  • Answer claim questions and monitor claims activity to ensure a positive customer experience, as well as agency profitability

  • Make changes on client policies as requested

  • Answer phones

  • Take payments

  • Cross sell life and retirement products and refer to our financial specialist

  • Identify gaps in coverages and offer/explain to clients to add to their policies

  • Keep records of customer interactions and transactions completed by recording the details of inquiries, complaints, comments and actions taken

  • Handle and diffuse difficult and/or complex customer interactions in a professional manner

What we are looking for:


  • Able to meet individual performance metrics and goals

  • Able to successfully juggle multiple priorities at any given time

  • Maintain accurate and descriptive accounts of all customer interactions

  • Possess outstanding written and verbal communication skills (we do a lot of emails)

  • Be able to work with a team and accept feedback/coaching

  • Property and Casualty Insurance license – must obtain upon job offer

THIS IS NOT A REMOTE POSITION. THIS IS A FULL TIME POSITION


See full job description

The position is for a client service representative. Full benefits, salary range is $30,000 - $40,000 with additional bonuses. Total annual comp range from $40,000-$50,000.

Here’s a summary of the position:


  • Handle client inquiries about existing insurance policies

  • Cross sell and upsell existing clients with other products

  • Discuss insurance coverage and add other coverages when appropriate

  • Conduct policy reviews with clients

  • Answer claim questions and monitor claims activity to ensure a positive customer experience, as well as agency profitability

  • Make changes on client policies as requested

  • Answer phones

  • Take payments

  • Cross sell life and retirement products and refer to our financial specialist

  • Identify gaps in coverages and offer/explain to clients to add to their policies

  • Keep records of customer interactions and transactions completed by recording the details of inquiries, complaints, comments and actions taken

  • Handle and diffuse difficult and/or complex customer interactions in a professional manner

What we are looking for:


  • Able to meet individual performance metrics and goals

  • Able to successfully juggle multiple priorities at any given time

  • Maintain accurate and descriptive accounts of all customer interactions

  • Possess outstanding written and verbal communication skills (we do a lot of emails)

  • Be able to work with a team and accept feedback/coaching

  • Property and Casualty Insurance license – must obtain upon job offer

THIS IS NOT A REMOTE POSITION. THIS IS A FULL TIME POSITION


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Position Title: Customer Service Specialist 

Job Summary: Existing business service and client retention focused on maintaining a profitable book of business and creating a memorable customer experience. 

The Insurance Loft is seeking communicative candidates who are proactive and passionate about the insurance industry and the clients they serve. Customer Service Specialist will work closing with existing and prospective clients to create a one of kind customer experience. Always striving to find the products, advice, or service that best fits the individual need of the client. Customer Service Specialists will aid internal departments by providing firsthand analytics and assessments that will support the daily functions of the sales team, management, and marketing department. The most successful Customer Service Specialists have exceptional communication, computer, and critical thinking skills. With a willingness to face challenges head on by staying organized, being adaptable, and staying focused on the task at hand. 

Customer Service Specialist Responsibilities: 


  • Project a positive company image while creating an approachable and genuine environment for existing and prospective clients. 

  • Assist team member in processing a number of policy service tasks related to personal lines insurance. 

  • Seek out cross-sell opportunities by creating a free-flowing dialogue with clients. - Complete assigned tasks in a timely, efficient, and quality manner. 

  • Educate clients by clearly communicating the importance, purpose, and strategies related to insurance. 

  • Process quotes, changes, and payments across multiple insurance carriers and states. 

  • Manage multiple communication sources (inboxes, CRM, and phones) 

Customer Service Specialist Requirements 


  • An active P&C license in good standing with the resident state insurance commission. 

  • At least 3 years of independent insurance experience. 

  • Effective communication skills using multiple mediums and platforms. 

  • Understanding of insurance management systems and carrier platforms.


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Licensed Customer Service Professional with Rocky Mountain Risk Advisors

You work as a influential member of a small family team, dedicated to customer service, providing the highest level of insurance advice on a per client basis. You will be part of an emerging business, so whether you are an experienced industry professional or looking for a new opportunity - Let us see what we can do together, for our community.

Our vision is to set the standard of excellence among insurance agents by being

innovative, trustworthy, and exceeding customer expectations. We will attract and

retain the very best employees and business partners to help us achieve this goal.

We are looking for individuals that value diversity, hard work, attention to detail, higher standards, greater accountability and an agency culture of having more fun.

We are looking to fill full time positions in our centrally located office in the Baker District or Holly Hills.

Responsibilities and Duties:

This is a sales and customer service position. This job requires the ability to exercise sound judgement, independent work ethic, and multi-tasking a variety of products. Attention to details and follow through are tenants of service we pride ourselves on. As a team member at this location we will be selling and servicing insurance and financial services through inbound and outbound calls, walk in customers, and prospecting at multiple local events to be scheduled annually. This position is performing sales to the consumer public. If you enjoy serving others, while working with a competitive and supportive team, this opportunity is for you!

Our trusted insurance advisors are eligible for the following benefits:

· Base + Commission - Commission Compensation Levels Based on Production Bonus Opportunities / Awards Trip Potential

· Insurance Licensing Reimbursement after 180 days

· Vacation Days

· Constant Training and Development

· Pathway to Success Work Environment

· Foster Growth, Find Freedom

Candidates Job Requirements - Current or Pre-Employment:

REQUIRED : Colorado Life and Health Insurance License (will reimburse after 90 days of employment)

· High School Education or Equivalent - Post Secondary Education a Plus

· Sales

· Customer Service

· Management

· Insurance Experience a Plus

· Must be organized, able to multi-task, and efficient at completing customer requests. --- Must be self motivated, reliable and have a personable and positive attitude toward others

· Technology and Social Media Skills a plus typing, Excel, Word and Outlook Proficient and Presentation Skills.

Additional Benefits:

Medical, Dental and Vision - Insurance Assistance

401k


See full job description

JOB DESCRIPTION

The Fermentation Shop Assistant plays a dynamic and versatile role at our growing brick and mortar culinary shop. This position will apply their skills, enthusiasm and judgement to day-to-day business operations, marketing communications, customer support, virtual workshop support, online store fulfillment and more! 

We provide paid Culinary Preserving Arts Training as part of our on-boarding experience. 

3-Month Training/ Evaluation Period: 25-30 hours / week 

Post-Training Period: 30-40 hours / week 

QUALIFICATIONS

Preserved seeks an employee who 


  • Enjoys being part of a small, but growing team and wants to be a key player in Preserved’s growth

  • Is genuinely interested in the products we carry

  • Has experience with one or more preserving tradition (vinegar pickling, vegetable fermentation, canning, jam making, cheese making, kombucha, kefir, yogurt, beer brewing, wine making and herbal medicine)

  • Willing to experiment with food projects at home to deepen knowledge of shop products and tools

  • Willing to continue learning about new products and how they work

  • Is punctual and reliable

  • Can take direction easily and open to constructive criticism

  • Can communicate and build relationships with customers

  • Confident with working on their own and/or with a team]

  • Has a strong work ethic, entrepreneurial attitude and flexibility

Abilities 


  • Lift up to 50 lbs and get your hands dirty

  • Ability to climb a 10 ft ladder while carrying inventory; to squat, bend over, and reach for extended periods of time  

  • Ability to multitask, prioritize responsibilities, pivot and excel in a fast-paced sales environment

  • Has a flexible schedule and ability to work weekends and holidays

  • Willing to bring a laptop to work daily

Preferred Experience 


  • 2-3 years food service and/or retail work experience

  • Experience with digital marketing

  • Experience with email correspondence and knowledge of email etiquette

  • Proficiency in G Suite and Point of Sale Systems (Square preferred)

 

RESPONSIBILITIES

Sales 


  • Drive sales through personable customer engagement in-store, over the phone, email and online 

  • Source and identify new products that align with business

  • Keep informed of food industry trends and local events

  • Promote community events

Operations 


  • General shop management

  • Opening and closing, assisting customers, creating gift sets, ringing up customers, managing cash drawer.

  • Maintain shop cleanliness, including spot-cleaning, mopping, dusting, visual merchandising, restocking as needed 

  • Receive and process inventory 

  • Unpacking deliveries, receiving items, pricing and stocking items accordingly

  • Online Store fulfillment


    • Packing and shipping orders 

    • Inventory management



  • Support virtual workshop events as needed

  • Email communication management

  • Customer support and troubleshooting on culinary techniques  

Marketing Communications 


  • Establish, support and drive marketing strategies

  • Compose original content for product features to use for social media, newsletter content and website. (Check out our instagram @preservedgoods for examples)

Facilities 


  • Daily shop maintenance including mopping, sweeping, dusting and taking out the trash & recycling.

  • Ensure inviting, engaging and organized retail space

  • Manage office and kitchen resources, identifies needs, and implements improvements

Independent Study  


  • Reading up on culinary traditions and current trends

  • Home culinary experimentation 

  • Visiting local farmers markets, vendors and like-minded businesses

 

BENEFITS 

Culinary Arts Training 


  • Receive in-depth 3-month training on culinary arts, working one on one with the founder and owner

  • Free attendance in our community classes on the preserving arts

  • Weekly shopping budget to try new products

Home project experimentation 

We find the best way to learn is through hands-on experience. In addition to our workshops, we provide complimentary fermentation starter cultures to encourage your home experimentation with our most popular ferments and preserves:


  • Sourdough 

  • Kombucha 

  • Vegetable Fermentation 

  • Yogurt / Milk Kefir

  • Water Kefir  

Compensation  


  • Competitive pay, based on experience, $18-20 / hour

  • Merit-based wage increases over time

 

HOW TO APPLY 


  • Please submit a resume AND cover letter to info@preservedgoods.com

  • Tell us about your favorite ferment or preserve and why you think you’d be a great fit for the position.  


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IT BEGAN WITH A FLIP-FLOP. But not just any flip-flop. A sandal that revolutionized the industry, bringing biomechanical support to a quintessential summer staple. From these humble beginnings in Australia to the bustling San Francisco Bay Area, Vionic has grown from a fledgling business to a global footwear brand. We’re bringing together style and science and reimagining the look of supportive footwear.

Vionic has been named a 2018 Gallup Great Workplace Award Winner, and is the only company recognized in the fashion and retail sector. Vionic is one of just 39 companies globally to receive the prestigious award, which celebrates companies that achieve exceptional performance by creating a culture of high-reaching employee engagement. Gallup has rated Vionic among the top 2% of all companies based on "Employee Engagement” exceeding the national average by 65 percentage points. We are also officially certified and recognized as a Marin/Bay Area/California Green Business.

In a Nutshell

We are looking to grow our team of eCommerce Customer Care Consultants (eComm CCC) and add a team member to our awesome crew. This role will provide exceptional service to customers seeking knowledge regarding products and purchases. As the "voice" of the Vionic brand, you are instrumental in ensuring our customers have a positive, informative experience. The eComm CCC also plays an important role in relaying feedback to internal teams regarding issues, trends to help us better understand and react to their needs.

Apply at https://app.jobvite.com/j?aj=oQvddfwv&s=Localwise

What You'll Get to Do:

-Serve customers through multiple channels to include phone, email, social media, and chat while maintaining a calm demeanor.

-Work through customer issues non-scripted, developing your own "voice" to use when interacting with customers.

-Assist in maintaining Frequently Asked Questions section on our website.

-Maintain high-customer satisfaction and response rates within one business day.

-Develop exceptional knowledge regarding our products in order to better serve our customers.

-Continually look to improve the process to enhance the customer experience.

-Help spot trends regarding returns, customer feedback, and website bugs.

What You'll Bring to the Team:

-2 to 3 years of experience in a customer service role -- direct to consumer or in footwear/apparel a plus!

-eCommerce experience is a major plus, but not required.

-Ability to diffuse potential problems and turn them into opportunities.

-Understanding of online ordering systems and general processes a plus.

-Familiarity with multiple screens and systems with the ability to toggle between them with ease.

-Enthusiastic approach to customer service; a love for helping others and exceeding customers' expectations.

-Curiosity for our company and excitement to grow with us.

How We Take Care of Our People:

We offer a fun and dynamic workplace with a robust benefits package. Once you become a regular, full-time employee you will have access to medical, dental, vision, 401K retirement plan with employer match, Long Term Disability, Life, and a generous amount of PTO. Fresh organic fruit and juices, wellness challenges, and celebrations abound, including Australia Day! You receive free shoes each season, and receive a seriously deep discount on our products because you will want more!

Want to join the Vionic Adventure? APPLY at https://app.jobvite.com/j?aj=oQvddfwv&s=Localwise

If you want to know more about what makes our shoes the most supportive...ever, check out VionicShoes.com


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Job Overview

 SUBTLE INSIGHT SOLUTIONS,LLC. is a leading firm in our industry in the tri-state area. We have a 3.8 Glassdoor rating from our employees. We're now hiring an Administrative Assistant to join our existing top-notch team. If you're hard-working and dedicated, SUBTLE INSIGHT SOLUTIONS,LLC is a great place to get ahead. You'll be glad you applied to SUBTLE INSIGHT SOLUTIONS,LLC.

Responsibilities for Administrative Assistant


  • Greet visitors and point them in the right direction, answer inquiries, and create a welcoming environment

  • Organize and maintain files and databases in a confidential manner

  • Manage communication including emails and phone calls

  • Screen phone calls, redirect calls, and take messages

  • Schedule appointments, meetings, and reservations as needed

  • Receive deliveries; sort and distribute incoming mail

  • Maintain and order office supplies

  • Receive invoices and review for accuracy

  • Coordinate staff travel arrangements including transportation and accomodations

Qualifications for Administrative Assistant


  • High school diploma or general education degree (GED) required. associate's degree in Business Administration preferred.

  • 2-3 years of clerical, secretarial, or office experience

  • Proficient computer skills, including Microsoft Office

  • Strong verbal and written communication skills

  • Comfortable with routinely shifting demands

  • High degree of attention to detail

  • Data entry experience

  • Working knowledge of general office equipment.


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  •  To open the Clubhouse and prep room for children’s arrival

  •  Make breakfast and serve it to the children  

  • Help with checking children in and getting them on devices for distance learning,

  •  Responsible for facilitating activity (coloring, yoga, morning stretches, etc.)  

  • CPR certified preferred but not required 

  Hours: 6:45am-12 pm, Monday- Friday (during the regular school year)  


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We are seeking outgoing and personable Client Service Administrators to join our Los Angeles based team on a full-time basis to provide an outstanding experience to our clients and visitors.Our ideal candidates are positive, quick problem-solvers who thrive in a busy and highly visible role, have a passion for the arts and delivering memorable and effective customer service.

 

In this role you will:

• Oversee the front desk and ensure that the lobby area is always clean and tidy

• Ensure that our visitors and clients feel acknowledged, welcomed, and well informed, and are quickly connected to appropriate Bonhams department and staff members should they have any inquiries

• Stay informed and aware of the preview and auction schedule for each of our locations

• Service client queries by phone, team email inbox, and in person, quickly and accurately

• Maintain the appearance of our public areas and meeting rooms

• Assist with pre and post-sale administration by issuing paddles, before and during auction, taking and entering absentee bids, and processing internet bids and web related queries

• Manage client's accounts, updating internal systems with client details and ensuring appropriate ID is on file

• Engage in cashiering responsibilities: recording payments accurately, balancing sales, and handling cash when necessary

• Supply Bonhams shipping quotes and coordinate with the operations and shipping departments for collections

• Be flexible with your schedule, as this role provides support during special events, sale previews and offsite auctions

• Maintain a supply of current auction catalogs at the front counter

• Oversee the opening and closing of the lobby daily

• Support new hire and ongoing training initiatives

• Be available and interested in assisting with ad-hoc projects as they arise

 

Qualifications:

• Prior experience in a busy customer service environment is a must

• Excellent interpersonal and communication skills, demonstrate first class customer service skills and experience dealing with a diverse range of people

• Be a positive team player, able to maintain knowledge of departments, personnel, department experts, names and titles of senior management and executive officers, as well as branch locations

• Experience employing quick and appropriate problem-solving skills, able to remain calm and collected under pressure

• A genuine interest and general knowledge of art history and art market

• Have thorough knowledge of Microsoft/Outlook and database systems

• Foreign language(s) a plus: Mandarin or Cantonese preferred

• Must be flexible to cover a fluid and growing sales schedule, inclusive of evenings and weekends

• Be available to start immediately 


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PSI is the leader in the assessment industry and has been in business  for over 70 years! PSI provides license and certification exams for  state and federal agencies, as well as assessments, for public and  private companies. 

Position: Test Center Administrator - $17.50 - San Francisco, CA 94134 

Schedules: There are full-time and part-time shifts available 

F/T - Shift 1: Mon – Thurs 8am – 4pm, Fri: 8am – 1pm 

F/T - Shift 2: Mon – Thurs 8:30am – 5:30pm, Sat: 8am – 1pm 

P/T - Shift 3: Mon – Fri 8am – 1pm 

P/T - Shift 4: Mon – Thurs 1pm – 5:30pm, Sat: 8am – 1pm 

*Please note that schedules can fluctuate 

Role: This position assists in the administration of numerous tests  and exams while maintaining a secure testing environment. 

Paid training  is provided. 

Essential Functions: Proctor a variety of tests while maintaining a  secure testing environment. Maintain confidentiality and security of all  testing materials. Must be vigilant — able to pay close attention to  security cameras and conduct routine testing center observations to  ensure safety and security measures are being followed. Responsibilities:  


  • Verifying valid government issued I.D’s and other legal documents.

  • Responsible for reception duties; check-in and out of testing candidates.

  • Monitoring duties include; one —way mirror surveillance, video surveillance, and routine walk through inspections.

  • General office tasks to include report writing, email communications, and over the phone customer service etiquette.

  • Assist in training new proctors

  • Assist with daily test center operations to ensure a safe and secure testing environment.

  • Provide electronic fingerprinting services / at select locations only.

Qualifications: Mandatory: High school diploma or equivalent and cannot be currently licensed/certified in any trade.  


  • 1 full year of customer service experience

  • 1 full year of basic computer skills

  • Knowledge of Microsoft applications

  • Ability to walk/stand for 40% of the time throughout shift

  • MUST be reliable and work as part of team

  • Posses problem solving skills and engage in analytical thinking in stressful situations

  • Prior proctor/teaching experience is a PLUS!

Candidates must be able to pass an extensive background screening.  For more information on PSI Services LLC please visit:  http://corporate.psionline.com 

We are an equal opportunity employer. All qualified applicants will  receive consideration for employment without regard to race, color,  religion, sex, sexual orientation, gender identity, national origin,  disability, or veteran status. 


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  Security – 1st Shift Museum Attendant (OPS/Part-Time) Job ID 47073 Apply on or before 7/27/2020 at: https://jobs.omni.fsu.edu/psc/sprdhr_er/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=47073&PostingSeq=1    Learn More About The Ringling · Facebook · Twitter · Instagram · Flickr · Pinterest · YouTube   Responsibilities Museum Attendants will work a variety of assigned posts and events in all buildings on the museum grounds and at The Asolo Repertory Theater, as well as patrol buildings and grounds on foot and by golf cart. Museum Attendants are responsible for the safety of all staff and visitors and the protection of the collection, buildings, and grounds. This position will occasionally utilize computers to write reports, send correspondences, and submit work orders.   Duties will include: · Guarding against theft, vandalism, and other damage. · Assisting with urgent/emergency situations, such as accidents/injuries, medical emergencies, theft, vandalism, and other incidents calmly and in a timely manner. · Conducting daily inspections of assigned areas and escorting staff and guests. · Monitoring visitor activity to ensure adherence to museum/Asolo policies and procedures. · Customer service oriented at all times to include enforcing policies and interacting with guests, briefly responding to visitor/staff requests and questions to the best of their ability in a courteous manner, and/or directing them to where they can find the information.   Qualifications · High school diploma/equivalent required. · Must have the ability to communicate orally and in writing, as well as via computer and two-way radio. · Must have the ability to stand for long periods of time, walk significant distances, patrol multi-story buildings, and climb stairs to respond to emergencies. · Must be able to calmly respond to emergencies. · Must be skilled in customer service as this is a front line position that interacts with and provides information to the visiting public. · Must present a professional image in accordance with the established uniform and appearance standards. · A valid driver's license is required for this position. · Please note, three professional references must be provided when applying (phone and/or email is acceptable) and will be contacted should you be interviewed.   Preferred · Verbal fluency in foreign languages, especially Spanish, German, French, Chinese, Italian, Portuguese, and Russian.   Anticipated Salary Range $10.00 per hour.   Museum Attendants also receive:   · Regular training on upcoming exhibitions · Private gallery talks with curators · Free admission · Discounts on memberships · Discounts in the museum stores · Discounts on select performances and events and much more!   Pay Plan This is an OPS/Part-Time Job.   Schedule Primary working hours are between 9:30 am - 5:00 pm on a rotating schedule. Approximately 28 hours per week. Weekends, evenings, and holidays will be required based the needs of the Ringling.   Criminal Background Check This position requires successful completion of a criminal history background check, to include fingerprinting. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.   How To Apply If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.   Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.   Contact Info For more information, or for technical assistance, please contact Ringling Human Resources at 941-359-5700 ext. 2605 or employment@ringling.org.    Affordable Care Act OPS employees are covered under the Affordable Care Act. OPS employees that meet certain criteria will be offered affordable health care coverage. For more information, please visit the following website regarding the Affordable Care Act, http://hr.fsu.edu/?page=benefits/insurance/insurance_home&ops=1.   Equal Employment Opportunity An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.   FSU's Equal Opportunity Statement can be viewed at: http://www.hr.fsu.edu/PDF/Publications/diversity/EEO_Statement.pdf    About The Ringling The Ringling is a preeminent center for the arts, history, performance, and learning that is dedicated to bringing the past and contemporary culture to life through extraordinary visitor experiences. From its inception, The Ringling has joined the diverse visual traditions and theatrical spectacle of yesterday with the genre-defying global practitioners of today. A place of exploration, discovery and respite, The Ringling’s campus in Sarasota, Florida--which includes the Museum of Art, Circus Museum, a historic home, an 18th-century theater and bayfront gardens--is listed on the National Register of Historic Places. As the State Art Museum of Florida and part of Florida State University, The Ringling fulfills an important educational mission. The Ringling offers formal and informal programs of study serving as a major resource for students, scholars and lifelong learners of every age across the region, country, and around the world. For more information, please visit www.ringling.org.   


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SBTC is a non-profit that provides IT support to schools and other non-profit organizations in the region.  We have the best job in the world, because we're paid to solve puzzles all day, and we get to help people do good work for their communities by doing so. 

The Computer Technician position (part-time) is about working with users at their site, to support their IT needs, and those of their campus.  Install and update Windows, Apple Mac OS, as well as work on Chromebooks and iPads.  Troubleshoot interactive boards, software, and help the networking and other specialized teams with specific campus projects and issues.  We assume you're technically minded and well-versed in technology generally, but understand you may not ever had done MDM or worked with interactive boards, or other industry-specific products.  We'll teach you those parts. Note for the thorough readers:  Please include your favorite flavor of ice cream in the subject of your submission for some bonus points for close reading.  It is a position about details, afterall.

Example Locations: Des Plaines, Evanston, Skokie, Niles, Elk Grove Village, Libertyville, Lake Forest, Waukegan, Palatine, Lake Zurich

Part-time about 3 days per week

Reliable, fixed schedule

No call-in or emergency coverage

Day time work on weekdays


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Position:  Uplink Coordinator 

Closing Date: Open till filled  

Status:  Regular, Full-time, Non-Exempt 

Salary: $18.50 – 22.00 per hour DOE  

Location: Santa Rosa    

The Uplink Coordinator is responsible for the coordination and implementation of the disABILITY Services UpLink program. This program provides community-based vocational training, community integration, situational learning opportunities, and social support for adults with developmental or intellectual disabilities. The Uplink Coordinator facilitates person centered planning with each individual in the program and ensures that appropriate relationships are built within the community of Santa Rosa and the surrounding area. The Uplink Coordinator facilitates the growth of program participants through effective in-house case management. This is a temporary position with funding secure through March 30, 2021. This specific role is reliant on continued funding through additional established funding sources based on the success of this program.  

   

· Associate's degree (A. A.) or equivalent from two-year college or technical school  · Bachelor’s degree preferred.  

· Six months to one year related experience and/or training in case management and/or social services 

· Knowledge in Person Centered Planning and Employment First highly desirable  

· Equivalent combination of education and experience   

 

· Must possess a valid California drivers’ license, proof of auto insurance and be insurable under agency policy if driving a company or personal vehicle     

See full job description on our website: http://www.cahumandevelopment.org/Careers.php  

· Submit your résumé or application to hr@cahumandevelopment.org or fax to 707.575.4069. · Applications can be downloaded from our website at www.cahumandevelopment.org 

· Please reference Job Title when submitting your application/résumé.  

· Cover letters may be included with your submission, but please do not include letters of reference/recommendation or other supporting documents.  


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Job Description


Job Title - Service Desk/ Help Desk Analyst


Location - Newark NJ


Duration - 12 months with an RTH


Hourly Rate - DOE 


Looking for a Sr Service Desk / Help Desk candidate with a 12-month contract with a Right to hire. 


Responsibilities



  • Address and resolve tier 1 and tier 2 level incidents and requests.

  • Interface with a ticket management system, track and escalate problems as necessary and assign appropriate support staff to solve problems in a timely manner.

  • Escalate problems to the appropriate support teams.

  • Develop, maintain and deploy standard PC system images.

  • Maintain and provision laptops, mobile devices, printers, projectors, and other office equipment.

  • Provide training for end-users as needed.

  • Assist with the onboarding of new users.

  • Implement standards and procedures to quickly and efficiently provide problem determination and resolution.


Requirements



  • Proficiency in modern desktop Operating Systems and Microsoft Suite.  

  • Solid knowledge on cloud collaboration technologies.

  • Experience with Imaging Windows PCs for deployment to end-users.

  • Experience with standardization guidelines through imaging and configuration management.

  • Must be knowledgeable and current on Information Technology trends and best practices.

  • Solid understanding of networks, TCP/IP protocol, firewalls, ports, DNS and DHCP.

  • Experience diagnosing issues with MS Office for Windows and Mac platforms.

  • Strong Knowledge of Mac OSX 10.X and Windows 10 in an Active Directory and enterprise environment.

  • Knowledge of VPN software client support and troubleshooting. Checkpoint VPN a plus.

  • Remote Desktop and similar Remote-Control tools.

  • Experience managing and configuring wireless endpoints.

  • Basic understanding of GPOs and Windows Server environment.


Knowledge And Abilities



  • Ability to provide excellent customer service while representing the IT Dept. to the organization.

  • Strong Customer Service mentality and strong multitasking ability.

  • Adaptable and flexible in stressful situations.

  • Must be dependable and punctual.

  • Excellent ability to document processes and procedures.

  • Follow policies and procedures related to how problems are identified, received, documented, distributed and corrected.

  • Advanced troubleshooting, analysis, critical thinking and problem-solving skills while making difficult concepts easy to understand.

  • Ability to manage and prioritize multiple tasks with frequent interruptions, occasionally in urgent situations and meet deadlines.

  • Good verbal and written communication skills while supporting end users via phone, email, and/or in person.

  • Must be motivated, detailed-oriented and a team player with the ability to work in a fast-paced environment.

  • Self-motivated with the ability to work quickly and independently with minimal supervision.


Skills Desired



  • Microsoft Office 365 & other Collaboration Tools.

  • CheckPoint VPN

  • FootPrints Ticketing System

  • TeamViewer remote support

  • Basic understanding of Active Directory

  • AirWatch MDM


Education


  • BS in Information Technology or equivalent

Experience Required:


  • 5+ years in a Service Desk environment supporting more than 2000+ users.

 


Company Description

Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.


See full job description

Job Description


We’re after amazing people to help us make amazing things happen.


Our mission at Dedicated IT is to help people and organizations be better tomorrow than they are today. We believe in our employees, their goals and aspirations, their morals and culture, even their preferred soda of choice (you should see our break fridge). It is our mission to create a fun and hard-working environment for each one of them. We believe in a good healthy mixture of work and play in our daily activities where our employees feel at home and part of our family. We feel strongly that this gives our customers the best experience when interacting with any of our team members from service to sales.


Here is a (rather long) video about our mission and core values. It should help you understand what Dedicated IT is about: https://www.youtube.com/watch?v=FnoNHb27xTU


I get it... Dedicated IT is awesome. But, what's the position all about...?


We are seeking a person to add to our rockstar service desk team. Your team is responsible for answering inbound calls from clients spread across nearly all 50 states. While primarily focused on “quick hit” tickets, you must have to have a solid technical background. Your number one priority is to provide excellent customer service to our cherished clients. People don't call our service desk because they are having a great day; they're calling because a key piece of technology isn't working for them, and it's frustrating. Your job is to keep them happy AND fix their technology problem at the same time.


How do I know if I'm a good fit for this job?


It's pretty simple, really. Be nice. Be friendly. Be smart. Don't stop until it's fixed.



  • You must have a bright, bubbly personality that will help defuse the situation.

  • You need great listening skills so that you can get a clear reading of the root of the problem (we don't like fixing symptoms here).

  • You need excellent documentation skills so that you can create a case in our ticketing system and clearly communicate the issue in plain English.

  • You need a solid foundation of technology skills - this means you probably have at least one year in the IT industry already.

  • You have worked at an MSP.

  • You need to be a sponge. Success depends on your ability to soak up knowledge as you are moving from client to client and technology to technology.

  • Your Google skills better be on point. It's not always about what you know, but how quick you are at finding a solution when you don't know.

  • However, you need to know when to throw in the towel and ask for help from the main service desk team.


What specific skills should I have?



  • Standard account management, like password resets

  • Printer issues (less than 15 minutes)

  • Cloud desktop, VDI access troubleshooting

  • Email setup/removal

  • Outlook troubleshooting

  • Connectivity troubleshooting


Essential Functions:



  • Working incoming cases, prioritizing by SLA and criticality.

  • Escalate to Service Desk Advocates with appropriate notes when needed

  • Help with overflow calls when the Service Desk Coordinators are busy

  • Make sure that all assigned tickets are updated at a minimum of every 24 hours

  • Constantly update and contribute to client documentation


Company Description

Dedicated IT provides outsourced IT services to businesses with 50 to 2500 employees. Our clients often hire us because they have outgrown their "mom and pop" IT provider, and are looking for an organization with solid processes, solid systems and an even more sollid staff behind them. We've been in business since 2002, and are recognized as one of the largest MSPs in Florida. With solid partnerships, excellent leadership and a fantastic culture, Dedicated IT is unstoppable.


See full job description

Job Description


We are seeking an IT Technical Support/Desktop Support/Help Desk Support/Service Desk to join our team! You will resolve computer-related issues for your clients. 


Please ask consultant to write few line on White glove in resume as keywords or brief write up on white glove .


Requirements:


●      Prefer 10 years IT experience, including technical training, providing white glove service to Executive customers of VP and above


●      Minimum 4 years of Office 365 experience, troubleshooting and resolving issues related to the O365 suite


●      Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications


●      Experience with imaging windows 10 OS.


●      Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet)


●      Experience in using PC-based word processing, presentation, and e-mail software preferred


●      Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred


●      Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations


●      Outstanding customer service and interpersonal skills


●      Excellent organizational skills and ability to prioritize tasks among many competing requests


●      Experience working in or supporting a call center or help desk environment


 



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Job Description


 


BCforward is seeking a highly motivated and experienced Technical Support/Help Desk Technician/Service Desk Support/IT Support at Plano, TX 75024


 


Description/Responsibilities


·         Provides technical support to users for moderately complex computer related technical problems on a primary account.


·         Acts as customer service lead or account specialist.


·         Provides back-up assistance on other accounts as needed.


 


Education: High School or equivalent.


Experience: 3 to 5 years.


 


Location: Plano, TX 75024


Expected Duration: 7 Months contract with strong possibility of extension


Wage: Hourly, W2


 


Who to Contact: Nick Johnson


 


About BCforward


BCforward is currently the largest consulting and minority owned services and staffing firm in Indiana. Headquartered in Indianapolis, BCforward has resources in 47 states and Puerto Rico as well as a global presence in India and Canada. The company provides consulting, outsourcing and staff augmentation services in systems administration, project management, software development, and strategic IT planning. BCforward assures clients on‐time delivery of on‐budget solutions to their IT‐centric outsourcing, staff augmentation and systems solutions needs. Formerly Bucher + Christian Consulting, the company was founded by Justin Christian in 1998. For more information, visit www.bcforward.com.


www.facebook.com/bcforward


We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information.  Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment.  All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews.  The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position.  BCforward is an equal opportunity employer.  Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.


Company Description

About BCforward
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

www.bcforward.com


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Job Description


Hello,

Saicon Consultants, Inc is a highly recognized provider of professional IT Consulting services in the US.

Here is our open requirement which can be filled immediately. Kindly respond to this requirement with your resume, contact and current location info to speed up the interview process.

Primary Skills: help desk, call center, technical support, customer service

 


Description:


SAFETY REQUIREMENTS:


NEC will provide gloves and hand sanitizer for the workers in this role.  Mask are always required to be worn during work hours and workers are responsible for providing their own mask (unless agency will provide). 


Customer Service rep for 24/7 Escalation Desk that proactively and reactively handle escalations to support Retail IT Service Desk.  Includes taking and making calls, receiving and responding to escalation email and reviewing and updating tickets to ensure the customer is served in a timely manner. Duties would include:  answering calls, making outbound calls, email correspondence, communicating status, driving resolutions by obtaining and communicating updates, tracking and trending and ensuring customer satisfaction.


 


Skill/Experience/Education


Mandatory


Customer Service oriented: Courteous, easy to understand, pleasant and genuine interest in wanting to help the customer. Excellent time management skills and writing skills. Experience with Services operations, such as HelpDesk, Production Support or field maintenance Knowledgeable in MS Office products, mainly Excel, Word.


 


Desired Skills


Retail experience is a plus. Tracking/Trending of escalations including reason for call and resolution Analysis of trends and follow ups on mitigations being put in place, then tracking that mitigations is working Microsoft Powerpoint a plus


 



Please respond at the earliest to speed up the interview process. I will contact you if I need further details.


 


 


Company Description

Staffing Technologies has 20+ Years of IT Staffing and Consulting Experience. Headquartered in Overland, KS, we have 9 Offices Nationwide and have 3 Global Delivery locations. Saicon, our Parent Company, specializes in and has rich experience filling various type of job roles (Both IT & Non IT) in Retail, Consumer Products and Brands, Insurance, Logistics and Travel, Banking and Financials, Manufacturing, Healthcare, and Life Sciences, Telecom, Media & Entertainment, Professional Services, Government and Public Sector.


See full job description

Job Description


1 year contract to hire position for an IT support specialist with experience providing IT help desk support in large corporate environment.


Requirements:



  • Experience with PC, hardware and software support, network support, wireless support needed.

  • Must be very customer service oriented, have prior IT support experience working with Windows 7-10, MS Office Suite, PC connectivity issues, proprietary software support.

  • Any experience working with Linux/Unix is a plus. Local candidates preferred.

  • Hours on help desk cover from 6am-10pm - work 4, 10 hour days to include 1 weekend day.

  • Excellent opportunity for recent college graduate with IT Degree. Candidates with A+ or NET+ or other IT certs are ideal. Prior technical or customer service - phone support experience is ideal. Must be dependable and reliable to work onsite.

  • Must be self-starter, willing to learn and grow with a large corporate company.


 


Pay rate is $18/hr. All candidates must pass 20 year criminal background check.

Contact: dmoseley@getcrg.com
Category Code: JN008
#zr


Company Description

CRG is a Global Provider of Executive Search, Contract Staffing, and IT Managed Services. We have a staff of 80+ and 450+ Consultants operating out of 5 Offices in the U.S. & Latin America. Established in 1994, we have successfully filled over 2,000 Searches and 10,000 Contract Engagements. www.getCRG.com


See full job description

Job Description


We’re after amazing people to help us make amazing things happen.


Our mission at Dedicated IT is to help people and organizations be better tomorrow than they are today. We believe in our employees, their goals and aspirations, their morals and culture, even their preferred soda of choice (you should see our break fridge). It is our mission to create a fun and hard-working environment for each one of them. We believe in a good healthy mixture of work and play in our daily activities where our employees feel at home and part of our family. We feel strongly that this gives our customers the best experience when interacting with any of our team members from service to sales.


Here is a (rather long) video about our mission and core values. It should help you understand what Dedicated IT is about https://www.youtube.com/watch?v=FnoNHb27xTU


I get it... Dedicated IT is awesome. But, what's the position all about...?


We are seeking people to add to our rockstar service desk team. Your team is responsible for answering inbound calls from clients spread across nearly all 50 states during the evening, night, and/or weekend shifts. Your number one priority is to provide excellent customer service to our cherished clients. People don't call our service desk because they are having a great day; they're calling because a key piece of technology isn't working for them, and it's frustrating. Your job is to keep them happy AND fix their technology problem at the same time.


How do I know if I'm a good fit for this job?


It's pretty simple, really. Be nice. Be friendly. Be smart. Don't stop until it's fixed.



  • You must have a bright, bubbly personality that will help defuse the situation.

  • You need great listening skills so that you can get a clear reading of the root of the problem (we don't like fixing symptoms here).

  • You need excellent documentation skills so that you can create a case in our ticketing system and clearly communicate the issue in plain English.

  • You need a solid foundation of technology skills - this means you probably have at least three years in the IT industry already.

  • You need to be a sponge. Success depends on your ability to soak up knowledge as you are moving from client to client and technology to technology.

  • Your Google skills better be on point. It's not always about what you know, but how quick you are at finding a solution when you don't know.

  • However, you need to know when to throw in the towel and ask for help from the Advanced Support / Escalations team.


What specific skills should I have?



  • Have worked at an MSP.

  • Daily experience using a ticketing system and remote management platform.

  • Ability to read a powershell script, articulate what it is doing and modify it for a particular use.

  • Ability to diagnose and resolve just about any issue that a Windows 7+ PC could throw at you.

  • Ability to diagnose and resolve just about any core feature of a Windows Server 2008R2+ server.

  • Ability to diagnose and resolve just about any issue a 250 user organization would have in a firewall, switch or access point.

  • A solid understanding of group policy, and the ability to create one from scratch and deploy it without "oops" setting in.


Essential Functions:



  • Working incoming cases, prioritizing by SLA and criticality.

  • Escalate to Advanced Support / Escalations with appropriate notes when needed

  • Help with overflow calls when the Service Desk Coordinators are busy

  • Make sure that all assigned tickets are updated at a minimum of every 24 hours

  • Constantly update and contribute to client documentation


Company Description

Dedicated IT provides outsourced IT services to businesses with 50 to 2500 employees. Our clients often hire us because they have outgrown their "mom and pop" IT provider, and are looking for an organization with solid processes, solid systems and an even more sollid staff behind them. We've been in business since 2002, and are recognized as one of the largest MSPs in Florida. With solid partnerships, excellent leadership and a fantastic culture, Dedicated IT is unstoppable.


See full job description

Job Description


We’re after amazing people to help us make amazing things happen.


Our mission at Dedicated IT is to help people and organizations be better tomorrow than they are today. We believe in our employees, their goals and aspirations, their morals and culture, even their preferred soda of choice (you should see our break fridge). It is our mission to create a fun and hard working environment for each one of them. We believe in a good healthy mixture of work and play in our daily activities where our employees feel at home and part of our family. We feel strongly that this gives our customers the best experience when interacting with any of our team members from service to sales.


Here is a (rather long) video about our mission and core values. It should help you understand what Dedicated IT is about: https://www.youtube.com/watch?v=FnoNHb27xTU


I get it... Dedicated IT is awesome. But, what's the position all about...?


We are seeking a person to add to our rockstar service desk team. Your team is responsible for answering inbound calls from clients spread across nearly all 50 states. Your number one priority is to provide excellent customer service to our cherished clients. People don't call our service desk because they are having a great day; they're calling because a key piece of technology isn't working for them, and it's frustrating. Your job is to keep them happy AND fix their technology problem at the same time.


How do I know if I'm a good fit for this job?


It's a pretty simple, really. Be nice. Be friendly. Be smart. Don't stop until it's fixed.



  • You must have a bright, bubbly personality that will help defuse the situation.

  • You need great listening skills, so that you can get a clear reading of the root of the problem (we don't like fixing symptoms here).

  • You need excellent documentation skills, so that you can create a case in our ticketing system and clearly communicate the issue in plain english.

  • You need a solid foundation of technology skills - this means you probably have at least three years in the IT industry already.

  • You need to be a sponge. Success depends on your ability to soak up knowledge as you are moving from client to client and technology to technology.

  • Your Google skills better be on point. It's not always about what you know, but how quick you are at finding a solution when you don't know.

  • However, you need to know when to throw in the towel, and ask for help from the Advanced Support / Escalations team.


What specific skills should I have?



  • Have worked at an MSP.

  • Daily experience using a ticketing system and remote management platform.

  • Ability to read a powershell script, articulate what it is doing and modify it for a particular use.

  • Ability to diagnose and resolve just about any issue that a Windows 7+ PC could throw at you.

  • Ability to diagnose and resolve just about any core feature of a Windows Server 2008R2+ server.

  • Ability to diagnose and resolve just about any issue a 250 user organization would have in a firewall, switch or access point.

  • A solid understanding of group policy, and the ability to create one from scratch and deploy it without "oops" setting in.


Essential Functions:



  • Working incoming cases, prioritizing by SLA and criticality.

  • Escalate to Advanced Support / Escalations with appropriate notes when needed

  • Help with overflow calls when the Service Desk Coordinators are busy

  • Make sure that all assigned tickets are updated at a minimum of every 24 hours

  • Constantly update and contribute to client documentation


Company Description

Dedicated IT provides outsourced IT services to businesses with 50 to 2500 employees. Our clients often hire us because they have outgrown their "mom and pop" IT provider, and are looking for an organization with solid processes, solid systems and an even more sollid staff behind them. We've been in business since 2002, and are recognized as one of the largest MSPs in Florida. With solid partnerships, excellent leadership and a fantastic culture, Dedicated IT is unstoppable.


See full job description

Job Description


We are seeking a Help Desk IT support person  to join our team! You will help install, support, and maintain work stations, servers, and networks for our clients in an onsite and remote service role predominantly based on the Microsoft family of products. Some experience with Linux variants, Android, or MAC / iOS may be useful.


This position requires experienced candidates, and is not suitable for applicants with minimal practical experience. Computers & Networks is not currently seeking programmers, web-designers, java-script coding, or similar functions. This is a work station, application, Help Desk support position.


 


This position is local to the Memphis metropolitan area, and requires limited local travel. Selected candidates will be familiar with metropolitan area locations and businesses. Relocation assistance is not provided for out of area applicants.


Responsibilities:



  • Design, build, deploy, and manage, work stations based on Microsoft Windows 7-10 operating systems..

  • Support Work Stations, switching and routing equipment with a level III proficiency. .

  • Maintain corporate firewalls, configure and implement network security policies, and VPN connections.

  • Monitor system backups, anti-virus, and anti-spam systems.

  • Coordinate priorities and communicate technical issues with co-workers and management to ensure that the issues are resolved expediently.

  • Escalate complex or high impact issues/events to other team members or support groups in a timely and appropriate manner.

  • Assist with the creation of and upkeep of accurate network documentation.

  • Keeps skills in relevant technologies up to date and takes steps to constantly improve those skills.

  • Analyze, troubleshoot, and evaluate existing wired and wireless network systems

  • Handle repairs and exchanges of defective devices

  • Collaborate on the improvement of network design and connectivity

  • Perform routine work station and network maintenance


Qualifications:



  • Active Directory, MS SQL, switches, routers, and firewalls.

  • Solid understanding and experience with LAN/WAN/Internet environments.

  • 5+ years of experience with installation, upgrade, and troubleshooting of hardware (preferably HP/Compaq, IBM, or Dell), Microsoft Office and Microsoft operating systems.

  • Excellent customer service and interpersonal skills. Ability to clearly articulate technical issues and solutions to non-technical users and to follow-through on completing tasks in a timely manner.

  • Organizational and multi-tasking skills with attention to detail.

  • Ability to work both independently as well as on teams, and thrive in a dynamic environment.

  • Ability to prioritize and multitask

  • Strong troubleshooting and critical thinking skills

  • Deadline and detail-oriented, documentation of services performed, keeping senior management updated on project/task status.


Desirable Knowledge and Skills:



  • Real-world experience fulfilling Long Term Project Lead or Staff Augmentation

  • Server Virtualization (Microsoft, VMware, or Citrix)

  • Experience in Cloud Technologies - Azure, AWS, Office 365, Cloud Exchange/SQL Server, and Managed Services

  • CompTIA A+ / Network+ / Security + Certification or CEH or equivalent.

  • Cisco Certification - CCNA CCDA

  • Sonicwall Certification - CSSA, CSSP, SNSA (or equivalent firewall technology).

  • Associate degree (or higher) in information technology, computer science or closely related field or equivalent job experience.

  • Experience in Disaster Recovery/Business Continuity/IT Resilience design and support.


 


Company Description

Computers & Networks is a IT consulting and support services company with a 35-year history of excellence providing the highest quality technology support to our clients across the US. We are looking for "can-do" professionals who are dedicated to 100% customer satisfaction. Pay for performance and skill level. Learn more about us at https://www.cnworks.com


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Job Description


The 20 is a rapidly growing business development group for the IT industry with several openings for Support Desk Technicians in DFW. Our fast growth is directly related to our positive culture and focus on teamwork. A successful candidate must have excellent customer service skills via phone and email as well as server, network, and desktop experience. The 20 places significant emphasis on strong work ethics, dedication, integrity, and team unity. Previous MSP experience is a plus!

We require advanced troubleshooting ability and experience in a fast-paced environment. The candidate must be able to communicate effectively in English, be organized and detail-oriented, and possess the ability to efficiently solve technical issues ranging from desktops, to servers, and networks.



Position Responsibilities:



  • Working with clients and addressing their IT administration and support needs

  • Work with clients to understand their business needs and identify and recommend solutions to make their operations more efficient

  • Ensure that clients' infrastructure is healthy, stable and configured with accepted IT best practices

  • Stay abreast of client needs at all times and address with urgency

  • Communicate constantly with co-workers and clients to ensure clients' expectations are met and exceeded


Requirements:


Possess a broad range of technical expertise, including but not limited to:



  • Desktops hardware & software

  • Networking equipment including switches, firewalls, routers, UPS and access points

  • Experience implementing and maintaining backup solutions/disaster recovery

  • Experience with a wide variety of Windows operating systems Win7-10.

  • Windows Server 2008-2012

  • Microsoft Office support. Office 365 support experience is a plus

  • Experience with virtualization is a plus.

  • Network administration is a plus.

  • Experience with AD and GP

  • Kaseya VSA, Kaseya BMS, OpenDNS, Webroot experience is a plus.

  • Virtualization with VMWare is a plus.

  • Maintain network and server infrastructures across multiple companies


The ideal candidate will also possess the following characteristics:



  • Preferably have worked in the IT services industry providing solutions and support to clients

  • Ability to multi-task and possess strong organizational skills

  • Strong infrastructure troubleshooting skills and techniques to solve complex issues

  • Strong customer interaction and follow-up skills

  • Linux experience a strong plus

  • Possess current Microsoft certifications is a plus

  • Assertive, customer-oriented and goal-driven attitude

  • 2-5 years experience

  • Excellent customer service skills: communication skills (both verbal and written)

  • Attention to detail: punctuality, scheduling, & ticket documentation

  • Ability to use good judgment to effectively prioritize work

  • Multi-tasking & organized

  • Invest in personal technical education and certification (this is important. We want you to grow and will provide time and resources to do so)


Company Description

The 20 is a results-oriented business development group for the IT Industry focused on ultimate scalability and aggressive growth for Managed Service Providers. Based on the 80/20 rule, which states that 20 percent of companies in any given industry dominate that industry, The 20 provides a proven multi-million dollar sales model, collective expertise, a standardized singular model for maximum efficiency, and unified resources to propel MSPs into the top 20% of the IT industry.

The 20's IT Management Platform, Help Desk, and Network Operations Center (NOC) are 100% US-based so client information stays secure and in compliance with federal and industry regulations. Its channel-only solutions enable MSPs complete freedom to grow at any rate without the traditional hurdles commonly experienced when scaling their business.

With the group's extensive knowledge and experience, unparalleled support and service, and an unbeatable sales model, The 20 helps MSPs drive new acquisitions and lower overall cost. For more information, visit www.the20.com.

The 20 is an Equal Opportunity Employer. The 20 does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.


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Job Description


Carolina IT Professionals, Inc. is accepting applications for a Computer Support / IT Help Desk Technician (Software support). The individual chosen must have demonstrated ability to troubleshoot and resolve technical and software problems for users; must be able to independently resolve widely varying problems using current job knowledge and using research and external resources; be highly motivated and have strong customer focus with the ability to interface with all levels of staff. Excellent communication skills a must. Prior help desk support, PC maintenance/repair and/or application software support desirable.


QUALIFICATIONS REQUIRED


This position provides first-level business application, computer software and hardware support for various business operations


Education:


· Associates or Bachelor’s Degree in Management Information Systems, Computer Science or related field, or equivalent technical/vocational certification or equivalent experience is preferred.


Experience:


· Background in and exposure to PC maintenance/repair, application software support.


· Knowledge of Microsoft Office software products required.


· Software and hardware certifications a plus.


· Linux or Unix support is preferred


· Remedy


· General network troubleshooting


· Certifications preferred (A+, Network+, Help Desk, PC Tech)


Knowledge, Skills and Abilities:*


· Answering telephone calls and resolving incidents related to hardware and custom-developed software


· Providing hardware/software installation setup, assistance and support; troubleshoots and resolves computer hardware, software, and communications failures, etc.


· Selected candidates will work a 4 or 5 day shift and must be flexible with scheduling (may include a weekend day).


Company Description

Carolina IT Professionals, Inc. is a 100% woman owned strategic staff augmentation firm specializing in the contract and permanent placement of IT, Engineering, and Business Professionals. We are dedicated to the success of our clients and employees.


See full job description

Job Description


Help Desk Support-Tier 3


Noesis Group, Inc. provides IT/IS consulting services to the business and educational communities of San Diego, Orange, and Riverside Counties. We offer comprehensive project management, business analysis, and support services covering networks, systems, applications, and more. Our mission is to generate loyal, satisfied, and long-term clients. Our ongoing success in accomplishing this goal has been attributed to the character and caliber of the professionals that comprise the Noesis team. Each member is dedicated, highly skilled, experienced, courteous, reliable, and respectful.


Would you like to be part of our growing professional team? We offer an exceptional work environment, great benefits and many opportunities for professional growth. Some of our benefits include: fully paid medical and dental, matching 401K plan, and a generous Paid Time Off (PTO) plan up to four weeks commensurate with seniority. 


We are currently seeking a highly motivated, full time Help Desk Support Specialist to provide outstanding service to our San Diego County client base.


JOB DESCRIPTION


Under the direct supervision of the Help Desk Manager, the Tier 3-Help Desk Support Specialist will provide on-site technical support for Noesis clients. The tier 3-Help Desk Support Specialist must be able to quickly and professionally identify, research, and resolve a wide range of issues relating to technology and computing systems. The Tier 3-Help Desk Support Specialist will serve as an “escalated point of contact” for in- house technical support needs. This is a full-time position with a regular schedule of 40 hours per week. The Tier 3-Help Desk Support Specialist must embrace the entrepreneurial spirit of our small, growing organization and possess high levels of self-initiative, accountability, and flexibility, coupled with a professional and strong work ethic.


REQUIREMENTS


Because we only hire the best candidates, you must have the following skills and education to be considered:



  • Able to build and maintain supportive relationships within the organization

  • Highly accurate, organized and detail-oriented

  • Excellent customer service skills

  • Exceptional oral and written communications skills

  • Excellent technical writing and documentation skills

  • Above-average analytical and deductive reasoning skills

  • Ability to learn new technologies quickly and easily

  • Work efficiently and reliably in unsupervised and varying environments

  • Maintain calm and professional composure in stressful environments

  • Demonstrated track record of offering excellent customer service over the phone

  • Willing to travel to on-site locations to support clients desktop needs

  • Prefer one or more current Microsoft certifications

  • Must have a High School diploma or equivalent 

  • Must hava a valid CA Drivers License

  • Prefer a 4-Year college degree (Bachelor’s or above) or equivalent experience

  • 5+ years of highly relevant, extensive, hands-on experience


SPECIFIC SKILLS


We require candidates to have experienced knowledge with the following tools and applications: 



  • Office 365 Experienced Admin

  • Office 365 Experienced with Security and Compliance 

  • Okta SSO and SAML 

  • Azure Management: Policies, Security, B2B 

  • 365 SharePoint collection and permissions management 

  • 365 Skype for Business / Teams configuration and management

  • Active Directory Management 

  • Azure / Active Directory Hybrid 

  • Intune Windows 10 Management  

  • Intune MDM Management iPads / iPhones / Android 

  • Microsoft SCCM or MDT

  • Group Policy Management 

  • PowerShell for Office 365 and Azure 

  • Strong Scripting Skills including PowerShell and batch files 

  • Windows 10 Install / configure / diagnostics  

  • Windows 10 image creation and deployment 

  • Network diagnostics skills (DNS, DHCP, IP Routing/Subnetting, Trace, VLANs) 

  • Possess significant working knowledge of all of Microsoft's operating systems 

  • Experience with configuring and maintaining server software and hardware 

  • Windows Server 2012 to 2019 experience in a Backoffice support role

  • Systems backups, patching, maintenance, upgrades, and access control

  • Strong working knowledge of all the components in Microsoft's Office suite 


 


Please submit your electronic resume and a personalized cover letter to www.noesisinc.recruiterbox.com. Please do not contact the hiring company directly. Principals only; recruiters, please don't contact this job poster.


Company Description

Noesis Group, Inc. provides IT/IS consulting services with specialization in the bio-pharmaceutical industry. We offer comprehensive project management, business analysis, and support services covering networks, systems, applications, and more.


See full job description

Job Description


Help Desk Support-Tier 3


Noesis Group, Inc. provides IT/IS consulting services to the business and educational communities of San Diego, Orange, and Riverside Counties. We offer comprehensive project management, business analysis, and support services covering networks, systems, applications, and more. Our mission is to generate loyal, satisfied, and long-term clients. Our ongoing success in accomplishing this goal has been attributed to the character and caliber of the professionals that comprise the Noesis team. Each member is dedicated, highly skilled, experienced, courteous, reliable, and respectful.


Would you like to be part of our growing professional team? We offer an exceptional work environment, great benefits and many opportunities for professional growth. Some of our benefits include: fully paid medical and dental, matching 401K plan, and a generous Paid Time Off (PTO) plan up to four weeks commensurate with seniority.


We are currently seeking a highly motivated, full time Help Desk Support Specialist to provide outstanding service to our San Diego County client base.


JOB DESCRIPTION


Under the direct supervision of the Help Desk Manager, the Tier 3-Help Desk Support Specialist will provide on-site technical support for Noesis clients. The tier 3-Help Desk Support Specialist must be able to quickly and professionally identify, research, and resolve a wide range of issues relating to technology and computing systems. The Tier 3-Help Desk Support Specialist will serve as an “escalated point of contact” for in- house technical support needs. This is a full-time position with a regular schedule of 40 hours per week. The Tier 3-Help Desk Support Specialist must embrace the entrepreneurial spirit of our small, growing organization and possess high levels of self-initiative, accountability, and flexibility, coupled with a professional and strong work ethic.


REQUIREMENTS


Because we only hire the best candidates, you must have the following skills and education to be considered:



  • Able to build and maintain supportive relationships within the organization

  • Highly accurate, organized and detail-oriented

  • Excellent customer service skills

  • Exceptional oral and written communications skills

  • Excellent technical writing and documentation skills

  • Above-average analytical and deductive reasoning skills

  • Ability to learn new technologies quickly and easily

  • Work efficiently and reliably in unsupervised and varying environments

  • Maintain calm and professional composure in stressful environments

  • Demonstrated track record of offering excellent customer service over the phone

  • Willing to travel to on-site locations to support clients desktop needs

  • Prefer one or more current Microsoft certifications

  • Must have a High School diploma or equivalent

  • Must hava a valid CA Drivers License

  • Prefer a 4-Year college degree (Bachelor’s or above) or equivalent experience

  • 5+ years of highly relevant, extensive, hands-on experience


SPECIFIC SKILLS


We require candidates to have experienced knowledge with the following tools and applications:



  • Office 365 Experienced Admin

  • Office 365 Experienced with Security and Compliance

  • Okta SSO and SAML

  • Azure Management: Policies, Security, B2B

  • 365 SharePoint collection and permissions management

  • 365 Skype for Business / Teams configuration and management

  • Active Directory Management

  • Azure / Active Directory Hybrid

  • Intune Windows 10 Management

  • Intune MDM Management iPads / iPhones / Android

  • Microsoft SCCM or MDT

  • Group Policy Management

  • PowerShell for Office 365 and Azure

  • Strong Scripting Skills including PowerShell and batch files

  • Windows 10 Install / configure / diagnostics

  • Windows 10 image creation and deployment

  • Network diagnostics skills (DNS, DHCP, IP Routing/Subnetting, Trace, VLANs)

  • Possess significant working knowledge of all of Microsoft's operating systems

  • Experience with configuring and maintaining server software and hardware

  • Windows Server 2012 to 2019 experience in a Backoffice support role

  • Systems backups, patching, maintenance, upgrades, and access control

  • Strong working knowledge of all the components in Microsoft's Office suite


 


Please submit your electronic resume and a personalized cover letter to www.noesisinc.recruiterbox.com. Please do not contact the hiring company directly. Principals only; recruiters, please don't contact this job poster.


Company Description

Noesis Group, Inc. provides IT/IS consulting services with specialization in the bio-pharmaceutical industry. We offer comprehensive project management, business analysis, and support services covering networks, systems, applications, and more.


See full job description

Job Description


Responsibilities


Operational Management



  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email, chat and all operational contact types to ensure courteous, timely, and effective resolution of end-user issues.

  • Build rapport and gather problem details from service desk customers.

  • Use Service Desk scripts and other knowledge articles to gather appropriate data and guide users through resolution instructions.

  • Prioritize incidents and service requests according to defined processes.

  • Escalate incidents with accurate documentation to suitable technician, when required.

  • Record, track, and document the service desk incident within the Service Desk application.

  • Use remote tools and diagnostic utilities to aid in troubleshooting.

  • Identify and learn appropriate software and hardware used and supported by the organization.

  • Work with end user to test fixes to ensure an incident has been adequately resolved.

  • Contribute to technician knowledge base as needed.

  • Provide suggestions for continual improvement.


  • Service Desk Professionals will provide 24x7x365 support, which means work schedules will include weekends, holidays, late nights, potential for on-call, split shifts, last minute coverage, and will rotate on a routine basis. (for example quarterly).  

     Formal Education & Certification



    • High School Diploma is required

    • Bachelors or Associates degree related to information technology preferred but not required


    Knowledge & Experience



    • Knowledge of basic computer hardware, including desktops and laptops

    • 1 -3 year's experience working in an IT help desk call center or equivalent support function

    • Proficient in Microsoft Office

    • Excellent problem solving abilities

    • Good written and oral communication skills

    • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills

    • Strong documentation skills

    • Fluent English

    • Very high level of dependability and punctuality required

    • Primary function is answering telephone calls, typing and using a PC (keyboard, mouse, and monitor)

    • Able to follow a script in communicating and interacting with callers


    Personal Attributes



    • Ability to work various shifts

    • Ability to stay calm and execute tasks in a high-pressure environment

    • Exceptional customer service orientation

    • Polite and courteous

    • Multi-tasking (listening, comprehending, talk, type, accessing multiple screens)

    • Dexterity with hands as well as efficiency in typing and using a PC

    • Wearing a headset all day

    • Ability to remain at workstation for long periods of time






About Advantage Resourcing


Advantage Resourcing makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, ancestry, medical condition, age, marital status, national origin, citizen status, political affiliation, union membership, genetic information, physical or mental disability, veteran status, denial of medical or family leave, pregnancy or pregnancy disability leave or any other protected group status as defined by federal, state or local law. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-verify employer.



Company Description

Let’s find your next job – together. Whether you’re looking for temporary work or a direct-hire job, Advantage Resourcing will connect you to an opportunity that closely matches your interests and skills. Advantage Resourcing is a proud member of Staffmark Group, an award-winning family of staffing brands with a national network of 450+ offices. We connect over 250,000 people to jobs each year, and we’re ready to put this expertise to work for you! Learn more at www.advantageresourcing.com.


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Job Description


Eckstrom Consulting is a fast growing locally owned IT Business Solutions Provider. We provide all IT-related support services for small to medium size businesses across the western United States.


Job Description:
We are looking for recent graduates in which we will cross-train in our hardware department and help desk support. We then provide growth capabilities to move into our project team, cyber-security team, network engineer path, or support management.

The Service Desk Technician is responsible for handling first level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.

Essential Duties and Responsibilities:



  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems

  • Support of disaster recovery solutions

  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security

  • Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix

  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets

  • System documentation maintenance and review in ConnectWise

  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages


Additional Duties and Responsibilities:



  • Improve customer service, perception, and satisfaction

  • Fast turnaround of customer requests

  • Ability to work in a team and communicate effectively

  • Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently

  • Escalate service requests that require engineer level support

  • Responsible for entering time and expenses in ConnectWise as it occurs

  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University

  • Enter all work as service tickets into ConnectWise


Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • Advanced understanding of operating systems, business applications, printing systems, and network systems

  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care

  • Diagnosis skills of technical issues

  • Ability to multi-task and adapt to changes quickly

  • Technical awareness: ability to match resources to technical issues appropriately

  • Service awareness of all organization’s key IT services for which support is being provided

  • Understanding of support tools, techniques, and how technology is used to provide IT services

  • Typing skills to ensure quick and accurate entry of service request details

  • Self-motivated with the ability to work in a fast moving environment


Compensation starting at $40,000, PTO, fully paid health benefits and company 401k retirement plan


 


Company Description

We just a bunch of nerds that are passionate about technology.


See full job description

Job Description


IT Helpdesk Agent



  • $20/hr W-2

  • 6 months

  • Dover, NH


Role Responsibilities:



  • Act as a single point of contact via the telephone, email or web for resolution of technology-related issues Document customer requests in call tracking system

  • Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations.

  • Interact with customers and peers to diagnose and resolve problems

  • Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems Support features, functionality, and usage of specific applications

  • Provide Level 1 technical support of low to medium complexity

  • Provide input and update to the technical knowledgebase as necessary Adhere to established policies and procedures.

  • Make sound business decisions, under direction by following documented procedures

  • Report problems with procedures and makes suggestions for improvements

  • Perform related duties as assigned or requested


Role Requirements:



  1. Reliability Strong customer service skills

  2. Effective listening skills Strong written and verbal communication skills

  3. Good problem solving skills and decision making ability

  4. Technical aptitude with PC literacy Basic knowledge of Windows Operating Systems

  5. Strong enthusiasm and desire to learn

  6. Self-motivation and organization

  7. Ability to learn and apply technical information in a fast-paced, demanding work environment

  8. Ability to follow policies and procedures; attention to detail.

  9. Ability to accurately type approximately 30 words per minute

  10. Associate degree in Computer Science or a related discipline preferred, and at least one year of experience in IT or related field or an equivalent combination of education and work experience


 


 


Company Description

RightStone is a multi-divisional staffing company that has provided a People Focused, Client Driven, and Market Aware foundation to the ever-growing hiring ecosystem since 1996. As a member of the CSSI Family of Companies we provide focused Centers of Excellence both in Technical Staffing and National Recruitment Services. RightStone is the right choice. If you are looking for your next work home or to staff your department – WE ARE ON IT!

RightStone’s Excellence Centered approach to contract, contract to hire, and direct hire services across the CONUS is backed by industry leading processes. Processes that steer Candidate Engagement and Client Serving to Success.

Candidate Engagement Center of Excellence: Powered by skilled recruiters and human resources professionals, RightStone engages candidates and employees at multiple levels. Bringing the benefits of our strategic partnerships along with best in class support to our people means one thing – Our people are the critical aspect of our business!

Client Servicing and Delivery Center of Excellence: RightStone’s account professionals and operations teams bring measurable value to our client’s hiring needs. Through controllable workflows, focused and scalable delivery models, and adaptable labor desk coordination we bring a transactional dialog that truly speaks to our clients. Our dedicated focus to our clients brings our most valuable asset to them – Our people!


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Job Description


 


Client Services Analyst Job Description


The Client Services Analyst 2 provides prompt and courteous IT desktop support to employees, contractors and consultants on all company-supported applications and systems by resolving service requests and answering questions concerning equipment, software and peripherals.  The Client Services Analyst 2 addresses all user inquiries and complaints with the highest degree of professionalism and product knowledge.  The Client Services Analyst 2 solicits and gathers input from end users, supervisors, managers and executives regarding IT’s performance and how IT can further serve its customers.  The Client Services Analyst 2 serves as the “face of IT” to the business and as such exhibits the highest degree of professionalism and customer focus.


MINIMUM QUALIFICATIONS


(Experience, education, licenses, certifications, and specific knowledge, skills and abilities required for the position.)


o   Associate’s Degree/Bachelor’s Degree in Computer Science or related field highly desirable


o   Minimum of three to five (3-5) years’ experience with Windows and Mac administration, software/hardware support and troubleshooting required


o   Excellent proficiency with all Microsoft and Macintosh desktop operating systems (within current Microsoft/Mac support lifecycle)


o   Excellent proficiency with all Microsoft Office and other standard desktop applications


o   Strong working knowledge of desktop and laptop functionality


o   Active experience/certification in Information Technology Information Library (ITIL)


o   Extensive knowledge of client computer hardware (specifically Dell and Macintosh)


o   Working knowledge of a range of diagnostic utilities to support effective service


o   Experience with Microsoft desktop and server operating systems


o   Proven track record of providing SLAs and Service Desk deliverables


ESSENTIAL FUNCTIONS


(Fundamental duties necessary to achieve the objective of the position.)


o   Manage queues of service requests generated via email or a self-service portal


o   Oversee the daily performance of computer systems


o   Install computer and telephony equipment, software and peripherals for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software


o   Manage repairs to equipment, software, and peripherals per company specifications, policies and procedures


o   Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and provide technical assistance and support


o   Assist end users with software and hardware training/instruction as needed


o   Assist in the development of user documentation and training materials


o   Perform routine and preventative maintenance on printers, copiers and scanners


o   Maintain supplies for IT-supported printers and copiers using company-approved vendors


o   Escalate critical issues through appropriate channels


o   Provide remote support for end users at other company locations


o   Provide computer/telephone orientation to new Site Support Services staff members


o   Provide input on company application purchases


o   Travel may be required


SPECIFIC REQUIREMENTS OF THE POSITION


(Knowledge, skills and abilities currently used to perform essential functions)


o   Superior customer service focus


o   Excellent verbal, written and interpersonal communication skills


o   Effectively communicates instructions and technical information in a clear, precise and understandable manner


o   Ability to present ideas in business-friendly and user-friendly language


o   Ability to maintain a high level of flexibility and to learn and support new applications


o   Excellent analytical, troubleshooting and problem-solving skills


o   Strong teamwork skills with the ability to establish and maintain positive and effective working relationships with all departments and employees


o   Strong multi-tasking and task prioritization skills


o   Self-motivated and self-directed with the ability to work with little supervision


o   Attention to detail and accuracy


o   Ability to lift up to 40 pounds: lifting and transporting of moderately heavy objects, such as computers and peripherals


o   Ability to conduct research into issues and products as required


o   Available for a 40-hour on-site work week with on-call availability on an as needed basis


o   Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components


ADDITIONAL DESIRABLE QUALIFICATIONS


Experience maintaining and troubleshooting Audio/Video systems Basic understanding of outside telephony and Cisco VOIP systems





 


Company Description

About Spherion Staffing Services

Since 1946, Spherion has placed millions of talented individuals in rewarding administrative, clerical, light industrial, customer service, non-clinical healthcare and professional jobs. Filling a broad mix of flexible, temp-to-hire and permanent positions, Spherion is a trusted recruiting and staffing partner to more than 8,000 companies nationwide.

TO APPLY: Visit https://www.spherion.com/apply to fill out the online application!

EEO/AA/ADA


See full job description

Job Description


 


Overview


TMR, Inc. seeks a Help Desk Technician to provide technical support and troubleshooting to network, desktop, and/or systems hardware and software. Primary responsibility will be provide help desk support to users.


Responsibilities



  • Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

  • Installs, configures, and upgrades computer hardware and software.

  • Provides end-user software troubleshooting and support.

  • Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.

  • Provides troubleshooting and support.

  • Assists in the administration of e-mail systems.

  • Provides phone and help-desk support for local and off-site users.

  • Participates in special projects as required.

  • Responds to and diagnoses problems through using established procedures ensuring all actions taken are documented in the assigned ticket.

  • Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up step.

  • Provides support to end users on a variety of issues.

  • Identifies, researches, and resolves technical problems.

  • Resolves all tickets assigned and works them IAW the Agency's ticket handling process.

  • Documents, tracks, and monitors the problem to ensure a timely resolution.

  • Provides second-tier support to end users for all approved applications on the Agency's desktop.

  • Recommends systems modifications to reduce user problems.

  • Creates knowledge base articles for use by IT professionals and customer base.


Qualifications



  • 2 years of experience as a Help Desk Technician.

  • Must have an Active Security+ CE certification for consideration.


 


Technical and Management Resources, Inc. is an Equal Opportunity Employer and does not discriminate with regard to race, color, religion, sex, age, national origin, disability, or Vietnam veteran status. This policy affirms TMR’s commitment to the principles of fair employment and the elimination of discriminatory practices. We encourage all employees to take advantage of opportunities for promotion as they occur.


 


Company Description

Technical and Management Resources, Inc. is an Equal Opportunity Employer and does not discriminate with regard to race, color, religion, sex, age, national origin, disability, or Vietnam veteran status. This policy affirms TMR’s commitment to the principles of fair employment and the elimination of discriminatory practices. We encourage all employees to take advantage of opportunities for promotion as they occur.


See full job description

Job Description


CRG is recruiting for qualified candidates for a 1 year contract-to-hire for an IT Help desk specialist. Candidates must have 1-4 years IT help desk experience and AAS Degree or BS Degree in IT and/or A+, Net+. This is an excellent opportunity for a recent college graduate with IT Degree. Candidates with A+ or NET+ or other IT certs are ideal. Prior technical or customer service - phone support experience is ideal. Must be dependable and reliable to work onsite. Must be self-starter, willing to learn and grow with a large corporate company.


Duties include:



  • Provide routine IT troubleshooting support on hardware/software for Mobile devices utilized by the organization.

  • Troubleshoot wireless devices such as iphone, ipads, day scanners, and other wireless devices, help troubleshoot connectivity issues, software apps, etc.

  • Candidate is responsible for taking initial telephone or e-mail inquiries and troubleshoot appropriately – documenting all calls through Remedy call management system.

  • Manage relatively simple hardware, software, or network problems that can be resolved within 5 minutes.

  • Strong IT help desk experience desired supporting Windows 7/10 operating systems, installing new software/hardware on wireless devices

  • Basic Knowledge of Unix/AIX Servers highly desired – SQL – Executing SQL scripts, monitoring scripts – command prompts, etc.

  • Basic Knowledge of Cisco Routers/Switches- command prompts to configure switches, etc., highly desired Knowledge of hardware printer, laptops, PC's, network Servers, etc.,

  • Log call activity, Resolve more complex issues requiring detailed systems and applications knowledge.

  • Use judgment and decision making skills to generate a work order ticket for issues that cannot be resolved via telephone or e-mail and will require an on-site visit to the user's PC or Workstation.

  • Must have strong background working with wireless networks , Mobile devices – wireless devices, PC software and Windows 7-10, MS Office Suite, basic printer troubleshooting skills, ghosting software, and knowledge of web browsers.


Education Requirements:


  • AAS Degree or A+, Net + certification.

 


The hours on the help desk cover 6am-10pm – work 4, 10 hour days to include 1 weekend day. Starting pay $18/hr – (Health/Dental and 401k after 90 days).


Local candidates only--onsite interviews required. Must be able to pass 20 year criminal background check.

Contact: dmoseley@getcrg.com
Category Code: JN008

#zr


Company Description

CRG is a Global Provider of Executive Search, Contract Staffing, and IT Managed Services. We have a staff of 80+ and 450+ Consultants operating out of 5 Offices in the U.S. & Latin America. Established in 1994, we have successfully filled over 2,000 Searches and 10,000 Contract Engagements. www.getCRG.com


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Job Description


We are seeking a Systems Help Desk Engineer to work out of our OKC office and serve as s second-level support for all Workstation, Server, Network and Software related issues. You will also assist in configuring and installing equipment and software. Our Field Service Engineers will act as first-level support to our customers. Some field work at customer locations is required.


Position Profile:


The Help Desk Engineer will provide phone support for clients requiring technical and functional assistance. This position will report directly to the IT Service Manager. Salary will be based on experience.


Primary Responsibilities:



  • Serve as second-level support for all Workstation, Server, Network and Software related issues.

  • Configure and install equipment

  • Use advanced troubleshooting techniques to resolve complex problems using available tools

  • Courteously obtain and convey concise problem information for internal service personnel

  • Solve problems in Windows & Mac platforms with equal proficiency

  • Maintain in-depth knowledge of supported products and services

  • Assist with Identifying available solutions to enhance and improve support delivered to customers

  • Review and update Help Desk documentation as needed


Requirements:



  • A+, Net+, MCSA, CCENT Certifications strongly recommended

  • 5+ years’ experience in support


Qualifications:



  • Effectively communicate with team members & customers with excellent verbal and written communication skills

  • Highly Organized, detail oriented and self-motivated with Strong customer relationship skills

  • Willingness and commitment to ongoing learning and self-development

  • Understanding of networking fundamentals and troubleshooting, including ISP Equipment, Firewalls and Switches

  • Strong Working knowledge of PCs, Servers, VMs, VLANs, MFPs and Email

  • Strong experience with Windows OS and Microsoft Office Products

  • Excellent troubleshooting skills for Operating Systems and Network issues

  • Maintain high CSAT score and exceed customer expectations for SLAs (Service Level Agreement)

  • Minimum of 5 years previous technical support related experience

  • Good driving record, valid driver’s license, and proof of insurance


Physical Requirements:


Because this job is safety-sensitive, medical marijuana license-holders who test positive for marijuana will not be qualified for the position. This job meets the requirements of a safety-sensitive position according to the Unity Bill.



See full job description

Job Description


 


Primary role will be to work a Help Desk – calls, emails from clients requesting technical support:



  • Shift is from 7 am – 4 pm

  • Must have reliable transportation

  • Must have a cellphone that can send / receive texts


 


Provide expert technical support, systems administration, and some desk side technical support with a focus on:



  • Client satisfaction

  • Service delivery quality

  • Technical excellence

  • Drive to meet and exceed organizational goals for:

  • First Contact Resolution Rate

  • Employee Satisfaction

  • Demonstrate strong customer service skills to provide phone support including:

  • Listening to the customer to gain an accurate understanding of the situation

  • Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue

  • Producing accurate, detailed documentation at the client, problem and incident level

  • Resolving conflict

  • Provide assistance to junior level support personnel as needs arise

  • Provide support for Level 1 and some Level 2 issues; laptops, desktop, server, mobile devices telephony and other infrastructure support requirements as needed.

  • Follow task creation, work, closure, and escalation procedures

  • Create and write knowledge articles


Services will include but not be limited to the following:



  • User Build errors

  • User State migration support

  • Issues with data and settings

  • Issues with company applications

  • Test and validate all services


 


 


Qualifications



  • Minimum 1-2 years’ experience working in a Call Center/Service Desk role where phone support is the primary means of support

  • Minimum of 2 years’ experience supporting and installing Windows Desktop operating systems (Windows 7 and above)

  • Advanced knowledge and proven record deploying and supporting Microsoft Office applications (Minimum Office 2010 and above preferred)

  • Basic understanding of and practical entry level Support experience Kaseya, Apple DEP and Airwatch MDM

  • Experience in Service Desk ticketing systems required – ManagedEngine a plus

  • Basic understanding of the following protocols and networking services: TCP/IP, DNS, DHCP

  • Good understanding of and practical deployment experience of Client Mobile messaging devices including iPhone, iPad, Chromebook, Android

  • Basic understanding of and practical support experience of Office 365

  • Basic understanding of how a WAN works

  • Proven troubleshooting and diagnostic skills with a broad range of devices – printers, laptops, desktops, communication devices

  • Mac support experience a plus

  • Ability to communicate with users over the phone and provide remote support using a variety of remote support tools

  • Must be a detail-oriented self-starter – function autonomously, with minimal supervision

  • Strong team player

  • Excellent verbal and written communication skills. Able to explain technical issues in clear and understandable language

  • Strong customer service orientation

  • Demonstrated dedication to consistent quality

  • Possess valid and clear drivers’ license and have access to a good working car and/or other form of reliable transportation as required

  • Supervisory skills and experience a plus

  • College degree a plus

  • Microsoft support certifications a plus


Company Description

In today’s fast-paced and technologically centric world, candidates with professional skills are always in high demand. At CGT Staffing (formerly CompuGroup Technologies), we recognize how important it is to deliver great talent and outstanding customer service. In 2019, we celebrated ten years of delivering the right candidates to a wide variety of clients. Every day, we commit ourselves to a vision for the future and a singular set of values that make us better associates, teammates and people.


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