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About Us:

The Charlotte Maxwell Clinic is a not-for-profit women's health clinic founded in Oakland. Its mission is to improve health outcomes and decrease health care disparities of low-income women with cancer by providing free access to compassionate, integrative care. For almost 30 years, CMC has been complementing mainstream traditional treatments that fight cancer with a range of integrative modalities that treat the side effects, such as acupuncture, herbs, homeopathy, bodywork, guided imagery, movement, and nutritional therapies.

Today, CMC’s mission is more important than ever, and we are committed to continuing to provide and expand these valuable and unique services to serve the community.

To eliminate the risk of COVID-19 transmission between staff, clients, and volunteers, CMC suspended its in-clinic operations on March 13 and developed a Zoom Wellness Program to provide online stress management, nutrition advice, exercise classes, meditation and other healing modalities to support clients in their mental, physical and spiritual wellbeing. CMC’s goals are to expand these virtual wellness workshops and importantly, facilitate 1-on-1 telehealth consultations to serve current and new clients.

While staff and volunteers work remotely to provide these virtual services, CMC is also intent on maintaining its warm and welcoming space to welcome clients in-clinic after the pandemic subsides.For more information, please visit our website at and be sure to review the pages related to our volunteer program.

About the Position:

The Charlotte Maxwell Clinic Program Manager oversees the coordination of Client Services operations with Volunteer Services delivery to clients to support the organization’s mission of providing excellent complementary integrative care for low income women with cancer.Reporting to the Executive Director, the primary responsibility of this position is creating and organizing programming for current and new clients with support from the client services staff and the organization’s volunteers.

This position is currently remote due to COVID-19 but will resume on site once it is safe to do so.

Duties Include:

  • Steers development of and manages CMC’s telehealth program of group and 1-on-1 services

  • Supervises Client Services staff and volunteers

  • Oversees Volunteer Services coordination

  • Supervises scheduling of clients

  • Supports scheduling volunteers and clients for sessions

  • Assigns and supervises shift coordinators

  • Offers trainings for staff development

  • Communicates relevant information to volunteers

  • Offers regular volunteer trainings and volunteer appreciation events

  • Leads projects that support the organization’s fundraising and income programs

  • Effectively interfaces with staff, volunteers, and board members

  • Maintains a climate which attracts, keeps, and motivates a diverse staff of top-quality people

  • Conducts regular meetings with staff and volunteers, and participates in all staff and ad hoc meetings, as appropriate

  • Attends CMC functions as needed

  • When the clinic reopens in 2021: Manages in-clinic operations; oversees day-to-day clinic operations

Required Qualifications & Attributes:

  • At least 4 years of experience as a program manager, preferably in non-profit

  • At least 4 years of experience in a healthcare setting

  • Experience managing a team

  • Experience with Mindbody preferred

  • Bilingual in Spanish preferred

  • Computer literacy in MS Office 365 applications

  • Communication skills via email, phone and online technologies

  • Self-starter attitude with good time management skills

  • Organized with attention to detail

  • Professional service mentality

  • Ability to multi-task and connect with people

CMC is an Equal Opportunity Employer and is committed to a diverse workplace. Our equal opportunity commitment prohibits unlawful discrimination based on race, color, ancestry, creed, gender, marital status, HIV status, age, national origin, disability, medical condition, size, sexual orientation, veteran status, gender identity, or any other consideration made unlawful by federal, state, or local law.

Compensation & Benefits:

Full-time, exempt position. Flexible schedule, some weekend hours required.CMC offers full health/vision/dental/acupuncture-chiropractic benefits, and paid time off.

To Apply:

Visit our website and Facebook page to get to know us. Then submit your resume with a cover letter. Women of color and cancer survivors are especially encouraged to apply. NO phone calls or drop-ins, please!

See full job description

Job Description



Position Description: Administrative Officer Page 1 of 7 Revised: 08/03/2020

Klamath Tribal Health & Family Services

3949 South 6th Street

Klamath Falls, OR 97603

Phone: (541) 882-1487 or 1-800-552-6290

HR Fax: (541) 273-4564

OPENS: 8/11/2020

CLOSES: Until Filled





RESPONSIBLE TO: Health General Manager

SALARY: GS-14 $85,101-$110,633 Full Benefits

GS-15 $100,102-$130,140 Full Benefits

GS-16 Only for employees with 10+ years of Service rendered with the Klamath Tribes

CLASSIFICATION: Professional/Management, Regular, Full-Time

LOCATION: Klamath Tribal Health & Family Services

3949 South 6th Street

Klamath Falls, Oregon


The Administrative Officer (AO) assists the Health General Manager in providing overall administration of Klamath Tribal Health & Family Services’ programs, with specific assigned areas of responsibility. This position will serve as second in command of KTHFS operations; assuming administrative responsibility in the absence of the Health General Manager.

The Administrative Officer performs a wide variety of complex management and administrative functions and duties under the direction of the Health General Manager. Primary responsibilities include providing oversight of assigned departments including the Facilities/Security Department, Purchased/Referred Care Department, Community Transportation Department and the Tribal Intern program, and coordination of special projects as assigned by the Health General Manager. Position Description: Administrative Officer Page 2 of 7 Revised: 08/03/2020


1. Provide direct supervision to the Facilities/Security Director, Purchased/Referred Care Director, Community Transportation Supervisor, Receptionist, Support Services Clerk, and Tribal Intern program.

2. In partnership with the HGM, the AO will develop recommendations for short and long-term objectives. Implement strategies and meet the objectives of the Tribal Council-adopted Strategic Plan. The AO is responsible for maintaining an inventory of ongoing projects.

3. Responsible for planning, implementing, and evaluating and ensuring assigned departments are meeting the needs of Klamath Tribal Health & Family Services.

4. Work with other tribal or community organizations to ensure that current services are needed and utilized by Klamath Tribal Health & Family Services’ target population.

5. Provide oversight and supervision of assigned Tribal Health & Family Service departments and/or programs to ensure they are developing appropriate work plans and carrying out assigned tasks, complying with relevant contract provisions, regulations and laws; and following the policy and long-term planning directives of the Tribal Council. Achieve compliance with applicable regulatory requirements.

6. Responsible for writing, reviewing, and negotiating contracts, grants and MOA/MOU agreements for KTHFS.

7. Assist with development of the purpose of day-to-day administration, specific department operating policies, procedures in accordance with the Personnel Policies & Procedures of The Klamath Tribes. Implement staff development activities and training for programs under AO oversight.

8. Participate in KTHFS annual program operation budgets; responsible for working with direct reports to create their operating budgets, including forecasted revenues and expenditures, allocate and monitor funds for investment(s) and reserves for programs under AO oversight. Be familiar with program budgets and assist with ensuring funding is utilized in an efficient cost effective manner, providing the best services possible.

9. Engage and participate as a leader in the standards of the AAAHC, Inc. as the foundation for health center quality to include: patient rights, risk management, quality assurance, quality of care, facilities management, infection prevention and control, patient and employee safety, and other quality management and improvement functions. Work on various accreditation committees and perform special projects.

Position Description: Administrative Officer Page 3 of 7 Revised: 08/03/2020


10. Ensure staff and the Tribal public are kept informed of management policies and program goals. Assist with and help direct public information and relations. To include assisting with the KTHFS Quarterly newsletter, etc.

a) Prepare Klamath Tribal Health & Family Services’ Annual Report for presentation to the Klamath Tribes General Council.

b) Respond to and resolve questions, inquires, and complaints from patients with HGM and QA team.

c) Responsible for reviewing and approving all KTHFS event and/or informational media, prior to release to the public.

d) Speak on behalf of KTHFS when assigned.

11. Maintain a professional demeanor. Practice and promote an approach that ensures open communication and accountability throughout the workplace. Create a spirit of teamwork that is the basis for employees’ individual and group efforts. Champion and set an example for ethical, professional behavior in the workplace. Adhere to and promote our customer service standards.

12. Facilitate or attend required meetings of the governing body, Health Advisory Committee, Management Team, Quality Improvement, Risk Management or other ad hoc groups, as assigned by the Health General Manager.

13. Ensure compliance with legal requirements including, but not limited to, patient confidentiality and risk management; compliance with the Privacy Act procedures, HIPAA, Federal, Tribal, and applicable laws and regulations. Coordinate with contracted legal counsel as directed by the HGM.

a) Represent Klamath Tribal Health & Family Services and The Klamath Tribes at various meetings/gathering, i.e. The Nine Tribes of Oregon, Indian Health Services, Northwest Portland Indian Health Board, Oregon Health Authority and other agencies, (rotate attendance with the HGM or as assigned). Actively participate in activities that concern Native people, e.g. NPAIHB, National Indian Health Board, and other national related health seminars, as assigned.

14. The incumbent will be called upon to accomplish special tasks within their scope of work, including but not limited to the following:

a) Provide a written monthly activity report.

b) Prepare the Health General Manager’s monthly activity report.

c) Attend meetings, committees and assist with the management of clinic operations and address staff concerns as needed.

15. When HGM is not available, provide coordination and overall management of healthcare programs; which includes providing technical and administrative support to program directors to institute improvements that ensure effectiveness and efficiency in the delivery of services to Tribal members. Reviews operating results,

Position Description: Administrative Officer Page 4 of 7 Revised: 08/03/2020


compares them to established objectives and takes steps to ensure that the appropriate measures are taken to correct unsatisfactory results.

16. When HGM is not available, keep the Tribal Council, Program Directors and Management Team updated on the status of Tribal projects, programs, and any issues, concerns, and accomplishments of Tribal staff.

17. When HGM is not available, supervise the business affairs of the facility to ensure that funds are collected and expended to the best possible advantage.

18. When assigned by the HGM encourage Klamath Tribal Health & Family Services and Klamath Tribal Administration programs to coordinate through effective communication and cooperation on joint projects and/or program service delivery.

19. The incumbent will be called upon to accomplish other tasks within his/her scope of work.


All regular duties are performed with supervision from the Health General Manager who defines and establishes program objectives and specifies the resources available. Work is assigned in terms of functional, organizational or departmental objectives. The Health General Manager will advise on unusual situations that do not have clear set precedent or when clarification or interpretation of policy is in question.

Employee works independently toward established objectives; resolves issues based on past precedents; exercises judgment in interpreting guidelines and applicability; and ensures deadlines are met. Duties are performed using sound judgment and comprehensive understanding of the operational environment of the position.


Knowledge of or ability to learn Klamath Tribal Health & Family Services’ mission, organizational structure, function of each department and the requirements of health care delivery systems in order to develop and implement goals, plans and policies; requires working knowledge of all current programs and activities as well as an understanding of related policies and regulations.

Knowledge and skills sufficient to perform required tasks and follow specific procedures in accordance with established policy, practice and priorities of Klamath Tribal Health & Family Services. This includes the ability to plan and organize work using one’s own initiative, make decisions based on experience, and to seek additional information and assistance from other sources as necessary. Position Description: Administrative Officer Page 5 of 7 Revised: 08/03/2020

Ability to work with internal and external managerial and technical staff using strong analytical skills to make informed decisions. Must be able to meet with a variety of individuals in a professional manner using tact, diplomacy and mature judgment.

Ability to provide direction and supervise staff; knowledge of workload, staffing requirements.

Ability to provide technical direction and coordination in a variety of areas including personnel, procurement procedures, information services, and record management.

Ability to establish and maintain effective interpersonal relationships with supervisors, co-workers and the general public.

Must be able to express him/her-self in a clear concise manner for the purpose of correspondence, reports, making presentations, providing instructions and for obtaining information or conveying messages.

Knowledge of fiscal management, personnel, property, supply, and facilities management.

Must have an understanding of the needs and difficulties of administering public programs.

Ability to work under stressful conditions with high volume workloads.

Ability to balance program needs and administrative requirements in the successful completion of organizational goals.

Ability to interpret complex regulations, laws, policies and procedures.

Experience with compiling data and developing reports.

Must have excellent computer skills including but not limited to, Microsoft Windows, e-mail, etc.

Ability to maintain strict confidentiality of medical records and adhere to the standards for health record-keeping, HIPAA and Privacy Act requirements.


Minimum Qualifications: Failure to comply with minimum position requirements may result in termination of employment.

REQUIRED to have a Bachelor’s Degree in Health/Business Administration or related field; (Must submit copy of degree or transcripts with application.)

Position Description: Administrative Officer Page 6 of 7 Revised: 08/03/2020


REQUIRED to have seven (7) years work experience managing programs in a health/administration, supervisory, managerial, professional position.

REQUIRED to have experience in Public Relations.

REQUIRED to have strategic planning experience.

REQUIRED to have budget analysis and management experience.

REQUIRED to have experience with grant proposal writing and management.

REQUIRED to have computer experience, using word processing, database and spreadsheet software.

REQUIRED to communicate effectively both orally and in writing.

REQUIRED to have demonstrated initiative, technical writing ability, professional judgment, and effective performance of duties with minimal supervision.

REQUIRED to submit to and clear an alcohol/drug screen and random testing as per policy.

REQUIRED to submit to a background and character investigation, as per Tribal policy. Following hire must immediately report to Human Resource any citation, arrest, conviction for a misdemeanor or felony crime.

REQUIRED to submit to annual TB skin testing and adhere to KTHFS staff immunization policy in accordance with the Centers for Disease Control immunization recommendations for healthcare workers.

Preferred Qualifications:

 Previous work experience with Tribal Communities

Indian Preference:

 Indian and Tribal Preference will apply, as per policy. (Must submit tribal documentation with application to qualify for Indian Preference).


This position description is intended to provide an overview of the requirements of the position. It is not necessarily inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the sole right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the Position Description: Administrative Officer Page 7 of 7 Revised: 08/03/2020

completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.


Submit a Klamath Tribal Health & Family Services Application for Employment with all requirements and supporting documentation to:

Klamath Tribal Health & Family Services

ATTN: Human Resource

3949 South 6th Street

Klamath Falls, OR 97603


Please Note: If requirements are not met, i.e., submission of a resume in lieu of a tribal application or not including a required certification, your application will not be reviewed and will be disqualified.

Indian Preference will apply. In accordance with Klamath Tribal policy, priority in selection will be given to qualified applicants who present proof of eligibility for "Indian Preference".

Applications will not be returned.

Company Description

Klamath Tribal Health & Family Services is a division of the Klamath Tribes and is responsible for providing healthcare services to the Native American population who reside in Klamath County. Any person living in Klamath County who is able to provide proof of their Native American heritage is eligible to receive healthcare services at The Klamath Tribes Wellness Center.

In service of its mission, Klamath Tribal Health & Family Services envisions a vibrant and healthy tribal community through the delivery of an accessible, high-quality, innovative, sustainable, and culturally-relevant healthcare program.

To advance the overall mission of The Klamath Tribes and the trust responsibilities of the Indian Health Service and the United States government by providing quality, comprehensive, patient-focused health care in a culturally-sensitive manner while eliminating disparities and barriers to health.

Waq’lis ?i is a term from our language and means “How are you?” We have incorporated the word to help convey our core values to one another. Core values are the principles that guide our day to day behaviors, our decisions, our actions and our relationships with each other and with the people we serve.

(W) Wellness – We strive to improve the wellbeing of our patients through preventive approaches to health management by providing services to increase balance in body, mind, spirit, and heart.

(A) Accountability – We accept responsibility for our actions, attitudes and mistakes.

(Q) Quality – We strive to deliver high quality patient care and we all take part in quality improvement activities. We endeavor to ensure patient and employee safety.

(L) Leadership Excellence – Every KTHFS employee is a leader. Our actions are driven by our desire to do our best at all times. We work together to make the most efficient use of our resources, with dedication, commitment and perseverance.

(I) Integrity and Ethics – We accept responsibility for our behaviors and aspire to the highest standards of ethical conduct and performance. We are honest in our everyday business dealings. We protect confidentiality and secure patient health information.

(S) Service and Sensitivity – We demonstrate commitment to our community through exceptional service to all internal and external customers. Going above and beyond for all of our patients is our expectation. We honor cultural traditions and values and we treat others the way we want to be treated, with sensitivity. We always respond to the needs of our patients and fellow workers—with respect and compassion.


(I) Innovation – We seek innovative solutions on issues affecting the health of our patients and the status of the organization.

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