Jobs near Pleasant Hill, CA

“All Jobs” Pleasant Hill, CA
Jobs near Pleasant Hill, CA “All Jobs” Pleasant Hill, CA

About this Role:

The Vice President of Talent and Employee Experience (VP of Talent) will report to the CEO of UC Berkeley Executive Education (BEE). As a member of BEE’s Leadership Team, the VP of Talent will work closely with the senior leadership to define a talent strategy that attracts, retains, develops, inspires and advances our talent in delivering growth and impact. The VP of Talent will lead all aspects of recruitment, hiring, employee engagement, performance management, career advancement and diversity, equity and inclusion. The VP of Talent must be thoughtful, organized, agile, energetic, collaborative, skilled in navigating ambiguity, a strong communicator, adept problem-solver, able to lead complex, broad-scale initiatives and passionate about BEE’s mission.


The VP of Talent’s responsibilities and projects will be tied directly to BEE’s strategic plan for impact, growth and shaping an employee experience that makes it all possible.

Strengthen our operations

  • Recruit, screen, hire and onboard talent

  • Performance management

  • Establish competency expectations

  • Benchmark talent against competencies

  • Enable development plans to address gaps

  • Support career path development

  • Ensure that new opportunities are posted internally

  • Employee engagement and experience

  • Employee engagement surveys, tracking and action planning

  • Employee workshops

  • Employee communications

  • Berkeley Executive Education Engagement Team (BEEET) and culture development

  • Manage benefits and compensation

  • Develop resourcing (talent and space) plans and pipeline to align with growth plans

  • Explore flexible/virtual work arrangement to mitigate space challenges

  • DEI strategy, action plan and execution

  • Manage professional development opportunities

  • Employee/Operations policy development, communications and oversight

  • Manage ADP

  • Ensure compliance with all employee-related policies and UC Berkeley integration

  • Anticipate trends in talent management and bring best practices to BEE

Additional Duties:

  • Attend quarterly Board Meetings when requested, presenting updates as needed.

  • Compile special reports, ad hoc presentations and communications for internal and external stakeholders.

  • Handle and maintain highly confidential and sensitive information.

  • Effectively represent Berkeley Executive Education externally to various stakeholders as needed.

  • Additional duties as requested by CEO.

Desired Skills, Experience, and Education:

  • Team player: Resourceful and knows how to cultivate relationships. Ability to work with a variety of different stakeholders and cross-functional teams.

  • Self-starter: Track record of taking initiative, solving problems and going above and beyond to get things done, especially under tight deadlines.

  • Project management: Ability to execute against multiple project deadlines and move projects forward while maintaining high work quality.

About UC Berkeley Executive Education:

UC Berkeley Executive Education is a California nonprofit public benefit corporation formed for the development of executive education programs by UC Berkeley and the Haas School of Business. We design and deliver transformative learning experiences that prepare executives and organizations in the US and globally to navigate an ever accelerating pace of change. Our mission is to create positive impact on business and society, extend the critical work of UC Berkeley faculty, and generate operating revenue for UC Berkeley and the Haas School of Business in order to further enhance our impact. UC Berkeley Executive Education is committed to promoting a culture of diversity, equity and inclusion among its employees, participants and faculty.

Job Type: Full-time


  • HR/ People Ops leadership: 10 years (Required)


  • Bachelor's (Required)

Additional Compensation:

  • Bonuses

Work Location:

  • One location


  • Health insurance

  • Dental insurance

  • Vision insurance

  • Retirement plan

  • Professional development assistance

This Company Describes Its Culture as:

  • Outcome-oriented -- results-focused with strong performance culture

  • People-oriented -- supportive and fairness-focused

  • Team-oriented -- cooperative and collaborative


  • Monday to Friday

See full job description

Job Title: Community Day Supports Specialist

Named the #1 caregiving company to work for in the Bay Area by Localwise!

About the Position:

Our Community Day Support (CDS) program offers one-on-one support to adults with developmental disabilities. CDS clients participate in a lot of fun activities throughout the community. Swimming, ice skating, bicycling, art, music, dance and cooking are just some of the great things you and your clients will get to do together. CDS is currently seeking a to help support clients out in the community to have fun and enjoy all that their community has to offer! The Specialist will provide support to CDS clients as assigned and provide on-call support as needed.

Qualifications and Duties:

  • Effective written and verbal communication skills.

  • Ability to be extremely flexible with scheduling to include availability to work Monday through Friday, 8am to 5pm.

  • Ability to provide a variety of supports as required by each assigned consumer to include lifting, transferring and personal care.

  • Train new direct service staff as assigned.

  • Provide administrative support as needed to include, but not limited to: developing and implementing Day Program activities for consumers, filing of documents, and documenting trends.

  • Work effectively with significant persons in each consumer's life (i.e., family members, friends, significant others).

  • Work effectively with other EBI staff, representatives from other agencies and members from the community.

  • Maintain a consistent positive attitude when working with each consumer and in representing the agency in the community effectively.

  • Provide on-call support and fill shift as needed.

  • Must have a valid California driver's license, proof of auto insurance, and access to a vehicle.

Work Schedule:

The specialist must be willing and able to travel to Oakland, Berkeley, Piedmont, and Albany. This is a full-time position working 8 hours per day, Monday - Friday, 8am-5pm flex.

Salary: $20.08/hour

Health and Wellness Benefits:

  • Medical coverage for those working 30 hours a week or more, with three different health plans for you to choose from

  • Dental and vision coverage for both full-time and part-time staff

  • Free mental health counseling sessions for you and members of your household

  • Annual health & wellness fair with free massage, cooking demonstration, wellness seminar, and wellness gift raffles

Pre-Tax Benefits:

  • Flexible Spending Account so you can use pre-tax dollars to cover your medical expenses

  • Dependent Care Flexible Spending Account, allowing you to use pre-tax dollars to cover childcare expenses

  • Commuter benefits, allowing you to save big on BART and bus with pre-tax dollars loaded onto your clipper card

Investing in your Future Benefits:

  • 403(b) retirement plan so you can invest in your future

  • Free financial coaching from an expert advisor to help answer any financial questions you may have

  • Education Assistance Fund, providing reimbursement for tuition, fees, and supplies for education and self-enrichment courses

Career Advancement Benefits:

  • Membership in the Service Employees International Union (SEIU) Local 1021, helping you advocate for employment terms that work for you

  • Ability to view and apply for supervisory position openings before they are advertised to the general public - we love to promote from within!

  • Many opportunities for training so you can feel confident in the work you do and prepare for future career opportunities

Other Benefits:

  • Paid sick leave for all employees, and paid vacation for full-time employees

  • Paid holidays for all

  • Mileage reimbursement for on-the-job driving at 58 cents per mile

  • Free legal consultation for any legal concerns you may have outside of work

  • Staff appreciation month with a BBQ, a party, daily raffles, and more, to celebrate you and the important work that you do

About Our Organization:

Established in 1994, East Bay Innovations (EBI) is a nonprofit human services organization that supports people with developmental disabilities, such as intellectual disabilities, autism, and cerebral palsy. Our person centered services support people to live in their own homes, make choices about how they live, work in jobs of their choosing, and enjoy being part of their communities. We seek to further the human rights and empowerment of people with disabilities, and hire people who care about social justice and want to make a difference in the lives of others.

  • East Bay Innovations is an equal opportunity employer. We will consider all applicants without regard to race, color, religion, national origin, ancestry, sex, gender, gender identity, physical or mental disability, medical condition, genetic information, marital status, age, sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

See full job description

Job Announcement

Position: Program Associate

Salary: (1.0 FTE) DOE

Start Date: Immediate

Deadline to File: Until Filled


Asian Pacific Partners for Empowerment, Advocacy and Leadership (APPEAL) is a leading, national non-profit organization working toward justice in the Asian American,

Native Hawaiian and Pacific Islander (AA and NHPI) communities. The organization’s mission is to champion social justice and health equity and empowerment for Asian

Americans, Native Hawaiians and other Pacific Islanders by supporting and mobilizing community-led movements through advocacy and leadership development on tobacco and cancer health disparities.


APPEAL’s accomplishments include:

* Training of over 1000 leaders from the AA and NHPI community and other diverse communities

* Launching major advocacy campaigns on countering tobacco industry targeting

* Creating effective models on leadership development, health policy and community readiness

* Implementing a comprehensive technical assistance and training program for diverse communities

* Involving youth in innovative community participatory research projects


Under the supervision of the APPEAL Executive Director and Program Manager, the Program

Associate is responsible for providing assistance in implementing the ASPIRE

(Asian Americans, Native Hawaiians, andPacific Islanders Network to ReachEquity in Tobacco Control and Cancer) Network, a national network of individuals and organizations working towards tobacco and cancer-free AA and NHPI communities. The Program Associate will also have the opportunity to work with the Executive Director in an opioid prevention grant. This position will include the following duties and responsibilities:

  1. Assist the Program Manager in implementing, monitoring, and troubleshooting ASPIRE Network activities and progress.

  2. Assist with the production and distribution of ASPIRE Network materials including fact sheets, toolkits, and case studies.

  3. Participate in providing ongoing technical assistance, support, and follow-up to (but not limited to) ASPIRE Network partner organizations and other CDC-funded National Tobacco Control partners.

  4. Support in submitting required program documentation of progress and participate in regular communication with funders.

  5. Represent APPEAL at conferences, meetings, and other events.

  6. Provide key assistance in planning for the APPEAL 25th Anniversary Conference in September 2020 in San Francisco, CA.

  7. Coordinate meetings and trainings with other staff and partners (e.g. scheduling, locating meeting venues, coordinating travel, etc.)

  8. Commitment to the philosophy of APPEAL, to build community capacity and to provide technical assistance and training in a community competent manner.

  9. Other duties as requested by the Program Manager and Executive Director.


  1. Bachelor’s degree in public health or other relevant field, plus two years of work experience or commensurate experience required.

  2. Understanding of and experience working with Asian American, Native Hawaiian, and Pacific Islander communities (and other diverse communities) required.

  3. Knowledge of tobacco control issues and/or other related health and social justice issues impacting AA and NHPI communities desired.

  4. Ability to advocate for AA and NHPI communities on issues including those related to tobacco and its risk factors and other social justice areas.

  5. Experience in policy change advocacy work is desired.

  6. Excellent interpersonal skills and ability to establish positive relationships with community members and organizations required.

  7. Self-motivated and having the ability to balance working independently and part of a diverse team.

  8. Ability to multi-task, provide consistent follow-up, and prioritize effectively.

  9. Excellent verbal communication and writing skills required.

  10. Proficiency with Windows and Apple computers, Microsoft Office suite.

  11. Some out-of-state travel is required.


This is a full-time position. Salary is $45,000 - $50,000/year depending on experience. APPEAL offers a generous benefits package including 100% coverage of medical and dental insurances, 403(b) retirement plan, and life insurance.


Please include your resume and a cover letter in Word or PDF format (no links) in your application.**

Interviews will be granted according to the qualifications of the applicant. APPEAL is an equal opportunity employer. Women and people of color are encouraged to apply.

***Please note:

  • Due to the number of applications we receive, we will only contact qualified applicants via email.

  • Principals only - No recruiters

  • Do NOT contact us with unsolicited services or offers.

Job Type: Full-time

Salary: $45,000.00 to $50,000.00 /year

Pay may depend on skills and/or qualifications


  • Bachelor's (Required)


  • Oakland, CA (Required)


  • Health insurance

  • Dental insurance

  • Retirement plan

See full job description

Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation. We honor and respect the donors and families we serve with compassionate care and inspire our communities to donate life.

At Donor Network West, we're looking for people who embody our core values: teamwork, integrity, and passion. We welcome diverse perspectives and foster an environment of collaboration and service.


The Education and Talent Development Director is a key member of the HR leadership team. This role creates and executes the strategies to ensure the development of DNW talent to build a pipeline to support the growth and evolution of the organization.


  • Defines, develops and facilitates a comprehensive organization learning strategy and related plans to meet business priorities

  • Creates standards related to assessment, curriculum design, implementation and evaluation

  • Develops and drives a leadership development approach that identifies and prepares leadership for current and future organizational needs, including succession management

  • Defines, implements and facilitates organization’s performance systems, processes and tools, including objective setting, performance reviews, feedback planning and performance coaching/mentoring

  • Facilitates the talent review process including regular talent discussions focused on building leadership and organizational capability

  • In collaboration with the VP of Human Resource and the leadership team, facilitates succession planning process for critical roles

  • Creates employee engagement strategy, tools and resources to include feedback and action plans

  • In partnership with leadership, ensures completion of individual development plans and coaching key talent

  • Perform other duties as assigned


  • Expert knowledge of leadership and management development concepts, models, tools, programs/suppliers and learning methodologies

  • Possess and apply strong knowledge base in organizational capability development, adult and organizational learning theory, instructional design, and technology to the selection and design of appropriate learning solutions

  • Ability to effectively demonstrate capabilities as a leadership coach, performance consultant, and talent director

  • Strong consultative and communication skills

  • Strong analytical and problem-solving skills

  • Change management


  • Required: Bachelor’s Degree, preferably in Organizational Development, Adult Education, Organizational Psychology, Human Resources or related field

  • Minimum 8 years of related experience in talent management, organizational development and/or training/development role

  • Minimum 5 years leading talent program and/or learning function and team

  • Preferred Qualification: Advanced degree in Organizational Development, Adult Education, Organizational Psychology, Human Resources or related field

  • Healthcare industry experience preferred

  • Previous Lean or Six Sigma or other continuous improvement experience desired

See full job description



We’re the COOK Alliance: a coalition of immigrants, stay at home parents, community builders, educators, activists, policy makers, technologists, and home cooks. We’ve been working to advocate for the recognition of home cooking as compensated and dignified work since 2014. We legalized the first home restaurants by passing Microenterprise Home Kitchen (MEHKO) laws in California and are now bringing our campaign nation-wide. 



Our incoming Executive Director will lead us into an entirely new phase of our work, as the first home restaurant permits (in U.S. history!) are issued across California. Legalization means that home cooking will soon involve regulators, tech companies, & cities in new ways. We are growing our leadership team to ensure cooks’ voices are heard and that they have trusted representation for advocacy & support— a modern union for the empowered gig worker.This role will require entrepreneurial energy, creativity, and vision. Our work continues to take shape as part of a broader shift in collective thinking around food & labor in the modern world (from food trucks & “know your farmer”, to AB 5 & gig worker rights). You will join a core team  that values collaborative decision-making and prides itself on scrappiness and adaptability. An Executive Director will help us increase our capacity as an organization that serves cooks and their communities. Your core responsibilities will be building people power and fundraising, but your work will also include refining our brand communications & org management: 

  • Fiscal oversight and fundraising: (40%)

    • Grow sustainable funding sources for core operating expenses and staff

    • Lead new fund development and grant-writing efforts, including engaging with both individual donors and aligned philanthropic organizations

  • Brand building (20%)

    • Refine brand voice and lead public communications (written newsletter, website, press, and speaking engagements)

    • Establish partnerships with organizations that can provide resources to cooks and serve as accountability partners for Alliance

  • Org management (20%)

    • Help establish our new Board of Directors, Cook Advisory Board, and community governance/input model 

  • Building our direct cook engagement model (20%)

    • Develop people power through direct cook community relationships, including 1:1 meetings, cook coaching, and resource matching

    • Develop localized cook leadership, including a community lead/ cook mentorship network model 

    • Organize cooks for industry collective bargaining and legislative advocacy


  • Deeply invested in the intersecting movements of food, labor, & social justice

  • 5+ years experience with direct service organization or community engagement work 

  • 2+ years experience with fundraising and grant development and management, including active connections in philanthropy

  • Excellent written and spoken communications skills (bilingual preferred) 

  • Ability to build trust within and across a large spectrum of close knit communities (underrepresented cooks, policymakers, private sector). 

The COOK Alliance is an equal opportunity employer: LGBTQ, people of color, women, and long-time Oakland residents are encouraged to apply. Note that part of the reasoning behind this Executive Director search is to find more representative leadership for our community. This is a full time position based in Oakland, CA, with benefits (health, dental, and vision) and a flexible time-off policy. Salary starting at $100k contingent on 2020 org fundraising.  If you’re interested, please forward your resume along with a cover letter detailing your experience with non-profit fundraising & interest in our community to: by February 15th, 2020.

See full job description

POSITION: Media/Marketing Program Manager (182)

DEPARTMENT: Administration

REPORTS TO: Development Director

LOCATION: Native American Health Center, Inc.

WORK HOURS: 40 hours per week, 100% FTE

STATUS: Non-Union, Non-Exempt

Indian Preference Act: Preference in hiring is given to qualified Native Americans in accordance with the Indian

_ Preference Act (Title 25, US Code, Section 472 and 473). Applicants claiming Indian Preference must submit verification of Indian heritage certified by tribe of affiliation. _


The Media/Marketing Program Manager will guide, support, and promote the vision, development, and goals of NAHC Media program through communications campaigns and innovative strategies. This position will support the strategic development of NAHC Media and Marketing through networking, collaboration, promotion, and Digital Storytelling.


1. Responsible for integrating the vision and goals of NAHC Media with the overall agency mission and direction to ensure consistent and streamlined objectives and messaging.

2. Responsible for NAHC Media planning, quality improvement, operations, development, and growth across all forms of media production (video, design, digital, audio, web, etc.)

3. Responsible for supporting the implementation of NAHC Media’s strategic plans serving all NAHC departments while facilitating growth and sustainability in all NAHC Media areas.

4. Responsible for the management of all NAHC Media inventory, services, and scheduling.

5. Responsible for actively seeking and developing new methods, techniques, and systems to improve and grow Media skills, services, and impact.

6. Responsible for ensuring alignment of inter-agency and community-related communications with the directives of NAHC’s Executive Leadership Team.

7. Responsible for participating in the development, implementation and facilitation of the

NAHC Marketing Strategy.

8. Responsible for guiding the design, development, and implementation of NAHC’s social media strategies (i.e. Facebook, Instagram, Twitter, YouTube, LinkedIn, etc.).

9. Responsible for leading the development of compelling media campaigns with agency and department heads to further expand and promote services and visibility.

10. Responsible for representing NAHC Media within the agency and cultivating positive relationships across all departments.

11. Responsible for collaboration with other NAHC departments in the development, implementation, and distribution of branding strategies to be reflective of unique campaign objectives and streamlined with overall agency messaging and mission.

  1. Responsible for integrating NAHC Media into all departments for the purpose of promoting events, groups, and other activities.

  2. Responsible for organizing the documenting of community events, groups, and other activities appropriately and for assisting with the accurate and timely reporting of project activities.

  3. Responsible for collaborating with different teams on qualitative content for NAHC programs and services.

  4. Organize trainings and educational sessions for staff and community members on NAHC Media equipment and software to build skills and familiarity in media and technology.

  5. Promote and implement Digital Storytelling across NAHC departments to strengthen community voice, agency visibility, and policy advocacy for NAHC services.

  6. Facilitate and develop Digital Storytelling workshops.

  7. Responsible for the development and implementation the Facilitators training for Digital


19. Present on NAHC Media activities, methods, mission, and workshops locally and at other locations as needed.

20. Develop relationships with outside organizations for fundraising, project and event collaboration, community support, agency promotion and visibility.

21. Actively participate in staff meetings, workshops, and trainings; as well as coordinate activities with collaborating agencies.

22. Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.

  1. Work extremely well under pressure, meet multiple and often competing deadlines; and at all times exemplify cooperative leadership behavior with supervisors, NAHC Media staff, colleagues, clients, outside agencies, and the community.

  2. Other duties assigned by Supervisor.


1. Must have Bachelor’s degree with Media related experience (video, design, digital, audio, web, etc.)

2. Must have experience with media production including; team management, budget development, creative decision making, and product-based time management.

3. Experience in managing multiple programs or program areas and working in a team structure.

4. Must have experience in implementing critical thought and cultural competency into media services and production, team management, and agency marketing/communications.

5. Must have experience or understanding of the unique needs for creating, designing, and producing marketing materials for non-profit organizations.

6. Experience working on social media strategies, film, digital storytelling and other communication projects as well as ability to work with programmatic teams to develop project outreach materials.

  1. Expertise with modern media software platforms. Desire to learn and implement new media skills.

  2. Must have a thorough understanding of program development.

  3. Experience in non-profit mental health or substance abuse agencies, prevention program coordination, and working with the Native American population.

  4. High degree of emotional intelligence

  5. Excellent verbal and written communication.

  6. Experience with strategic planning processes.

Working Conditions and Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to both an inside/outside environment and may be exposed to the burning of traditional medicines.

Benefits: Native American Health Center (NAHC) considers our employees to be our most valuable resource and offers an excellent benefit package: competitive salaries, personal time off (PTO) or sick/vacation leave program, and an employer contribution 403(b) retirement plan to full-time regular status employees. We also provide medical, vision, dental, flexible spending, group term and voluntary life insurance coverage for employees and their dependents—with a percentage of employee contribution for dependent medical premiums.

  • *

_ Notice Applicants_ : Please be advised a post job offer, pre-employment Physical, TB test and Vaccination Clearance are required as a condition of employment. Vaccination Levels: 0 – Limited - require only TB, Physical & Seasonal

Flu; 1 – Full Panel with exposure of Blood Borne Pathogens – requires, Measles, Mumps, Rubella, TDAP, Varicella,

Hepatitis B, TB, Physical & Season Flu; 2 – Full panel no exposure of Blood Borne Pathogens – requires Measles,

Mumps, Rubella, TDAP, Varicella, TB, Physical & Seasonal Flu. Additionally, you may be asked to get a Department of Justice Fingerprinting and/or Federal, State, County criminal background check clearance as a contingency for an offer of employment. Criminal clearances are obtained to protect the welfare and safety of clients receiving services at


Equal Opportunity Employer: Within the scope of Indian Preference, all candidates will receive equal consideration without regard to race, color, gender, religion, national origin or other non-merit factors.

Age Discrimination in Employment Act (ADEA): Native American Health Center abides by the mandates of the

ADEA (protecting individuals 40 years and older) and considers age a non-merit factor in all employment decisions and considerations.

Americans with Disabilities Act (ADA): Native American Health Center abides by the mandates of the ADA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, NAHC will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities.

Job Type: Full-time


  • Video, Digital, Audio, Web: 3 years (Required)

  • Graphic Design: 3 years (Required)

  • Photoshop: 3 years (Preferred)


  • Bachelor's (Required)


  • Health insurance

  • Dental insurance

  • Vision insurance

  • Retirement plan

  • Paid time off

See full job description

For +20 years, the Vietnamese American Community Center of the East Bay (VACCEB) in Oakland, CA has been a refuge and resource for low-income Southeast Asians and other underrepresented refugee/immigrant communities. VACCEB provides a variety of support services, including hot meals/food bags, senior programs, housing assistance, legal immigration services, educational classes, and employment placement assistance. We are currently looking to hire a Program Coordinator to assist with our education and outreach projects.


  • Perform education and outreach events based on current contract needs and topics

  • Accept full responsibility for program service delivery as assigned and as outlined in contract

  • Register new clients for existing programs and activities

  • Perform client data entry and management

  • Work under the direction of the program manager to ensure all goals and reporting requirements are being met and contracts terms are adhered

  • Represent VACCEB at relevant meetings and forums in the community

  • Ensure grant activities are keeping up with client needs and carried out according to grant requirements


  • Experience working in a non-profit or community based organization serving vulnerable, low-income clients

  • Desire to work with a diverse community and patience when working with refugees and immigrants

  • An interest in education and outreach for underserved communities.

  • Ability to read and interpret a written contract.

  • Previous experience working with and understanding of public and private contracts

  • Demonstrated ability to write coherently and work on data and narrative forms and reports.

  • Demonstrated experience and skills in program coordination and successfully working under stated limitations and deadline demands

  • Bilingual ability preferred (written and oral)


  • Monday to Friday 9am - 1pm/3pm (20-30 hours/week)

Please email your resume and a brief paragraph about why you are interested in working at VACCEB to our Senior Program Manager, Shannon Meredith, through Indeed.

Job Type: Part-time

Salary: $20.00 to $24.00 /hour


  • Oakland, CA 94606 (Required)


  • Vietnamese (Preferred)

Work Location:

  • One location

Working days:

  • Monday

  • Tuesday

  • Wednesday

  • Thursday

  • Friday

Hours per week:

  • 20-29

Typical start time:

  • 9AM

Typical end time:

  • 3PM

Pay Frequency:

  • Monthly

See full job description


Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive.

Our culture is diverse and inclusive and what we all have in common is that we find purpose in our work, we know our work has meaning, and we strive to learn from one another as we build Broadly together!


As Vice President of Client Services, you'll be responsible for our customer experience. You'll be leading a team of fifty people in our two offices.

Compensation: $200k+ plus equity and bonus DOE

VP of CS Responsibilities:

  • Create a company-wide culture of Customer Success and align with Executive Team on key business objectives.

  • Define operational metrics and benchmarks to measure customer health (activation, adoption, usage, satisfaction, upsell, retention, etc.).

  • Optimize and manage customer on-boarding, training, implementation, renewals and retention activities and processes for Customer Success, Professional Services, and Customer Care teams.

  • Scale customer success operations by adopting customer success management, predictive analytics, business intelligence, and customer support technologies.

  • Drive new business growth through expansion and up-sell initiatives.

  • Align with Sales and Marketing to develop sales qualification, vertical specialization, customer retention, advocacy programs, and customer communications.

  • Work alongside Product and Operations teams to improve Broadly’s services and product offerings.

  • Create a company-wide customer feedback process to drive cross-department business initiatives. Our company is built on transparency and feedback, after all!


  • 5+ years experience leading customer-facing organizations

  • 5+ years in a management role, leading large teams

  • Strong understanding of SaaS and recurring revenue business model

  • Proven track record of scaling customer success operations

  • Understanding and empathy for local businesses

  • Strong team mentorship and coaching abilities

  • Entrepreneurial mindset with a strong work ethic

  • Excellent interpersonal, verbal, written communication, and presentation skills


  • Flexible Time Off: We believe that balance between work and life is essential to happiness and success, so work hard and take the time you need

  • Health Coverage: We offer competitive coverage plans for medical, dental and vision, because you’re worth it

  • Food: We serve catered lunch every week, host company get-togethers, and stock the office with bountiful snacks

  • Fitness: Gym subsidy, commuter benefit

  • Travel: Ask us about our International Travel Stipend

  • Team Bonding: Team Outings, Regular Meet'n'Greets,, Quarterly All-Hands, Team off sites and more!

  • Equity Package

  • Did you know that many applicants don't read the whole job description? Please tell us the weather where you live when you apply!

Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law.

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Our Regional Directors are passionate about working with kids and making an impact. They think innovation is important—so important that it’s at the cornerstone of how they lead, motivate, and inspire their staff. They are effective project managers, detail-oriented operations specialists, and visionary entrepreneurs. They care about our culture, our work, our development, and our community efforts. They embody our values of being visionary, courageous, collaborative, determined, and reflective. They are Galileo.

We value divergent thinkers who bring various experiences and viewpoints to the table at Galileo. We strongly encourage members of underrepresented groups and people of diverse backgrounds to apply.

Who are you?

  • You live and breathe the Galileo mission. You believe in innovation. You believe that when kids are fearless, they learn and care more deeply. You believe that these fearless innovators will go on to change the world.

  • You’re a leader — a servant leader — at heart. You believe that the best managers are ones who serve and support their teams, and you measure your success in large part by the success of those around you. 

  • You’re a lifelong learner. Growth mindset is your mantra. You’re eager to build on and develop skills in project and people management.

  • You have an extensive hat collection. You wear many of them. You operate with an all-hands-on-deck mentality and understand that there’s no task too small, especially when your impact is so big.

  • You’re an adept time manager. Juggling isn’t just a party trick—it’s your specialty. You know when to switch gears from detail management to supportive mentorship.

  • You’re a glass-half-full hard worker. You’re committed to quality and are prepared to put in long hours when necessary. You take ownership over your own performance and strive to make Galileo—and yourself—better every day.

What are we looking for?

  • Bachelor’s degree or equivalent experience, advanced degree preferred

  • Experience in multi-site operational management, managing projects, programs, or services

  • Minimum 5 years experience working with K-8th grade range and managing people, ideally a team

  • Readiness to stick around: we find that our Regional Directors benefit from a 5 year minimum commitment

Benefits & Compensation

  • Base and bonus potential to be discussed during interview

  • Employee medical and dental benefits provided by Galileo; employee-paid dependent care and multiple ancillary benefits available

  • 401(k) provided after one year of employment; current Galileo contribution is 3%, with an employee contribution option

  • We believe that a balance between work and life is essential to happiness and success, so work hard and take the time you need; 25 personal days per year

  • We offer a significant camp discount to year-round and seasonal employees

Work Location

SoCal Office, 100 W Broadway, Long Beach, CA 90802

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