All jobs

All jobs

HI, WE’RE BROADLY!

Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive.

Our culture is diverse and inclusive and what we all have in common is that we find purpose in our work, we know our work has meaning, and we strive to learn from one another as we build Broadly together!

WHAT'S THE JOB REALLY?

As a Customer Success Manager, you will develop and maintain 300-400 relationships with various small business owners across the nation.

As a Broadly product expert, you will teach business owners how to connect with modern consumers, take control of their online presence, and maximize their search-engine ranking by utilizing our patent-pending technology.

You'll manage the entire customer lifecycle from customer onboarding, training, implementation, support, upsells, renewals and expansion.

In this role, you will be the key point of contact for our customers, helping to maximize the value they receive from our solutions, cultivating successful long-term partnerships.

In addition to your Customer Success peers, you'll collaborate and work closely with your Sales, Marketing, Operations, and Engineering teams to deliver a best-in- class customer experience!

COMPENSATION: $50-55K salary, quarterly bonuses, upselling spiffs, stock options and International Travel Stipend!

To Apply, please submit:

1)Cover letter

2)Either a resume or a robust LinkedIn profile

Many thanks,

The Broadly Recruiting Team

REQUIREMENTS:


  • Covering Pacific Time shift of 8:00am to 5:00pm so 11:00am to 8:00 pm EASTERN TIME

  • 2+ years successful track record in a sales / customer success / account management

  • Experience with a technology or SaaS company

  • Strong ability to communicate with confidence, integrity and compassion via phone, email and occasionally in-person.

  • Strong attention-to- detail, ability to multi-task, and manage time. This is a fast-paced role that requires organization and a self-starter approach.

  • Prior Digital Marketing/SEO, Salesforce, CRM experience

  • Experience working in a start up company is a plus

  • BA/BS Degree, or in pursuit thereof

Lovely to have:


  • Strong proven work ethic

  • Exceptional ability to develop relationships

  • Customer focused and prepared to “go the extra mile”

  • Team-first attitude with the ability to work autonomously

  • Highly organized with a strong attention to detail

  • Flexible and adaptable to a rapidly changing environment, #startuplife

  • Creative and excellent problem solver

  • Dog lover, please see our team roster:)

Benefits:


  • Flexible Time Off: We believe that a balance between work and life is essential to happiness and success, so work hard and take the time you need

  • Health Coverage: We offer competitive coverage plans for medical, dental and vision, because you’re worth it

  • Food: We serve catered lunch every week, gather for company happy hours and stock the office with bountiful snacks

  • Fitness: Gym subsidy, commuter benefit

  • Travel: Ask us about our International Travel Stipend

  • Team Bonding: Weekly Happy Hours, Quarterly All Hands and more!

  • Equity: Yeah, you’ll be a stakeholder, we all are!

  • Compensation: $50-55K salary plus bonus and equity

Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law.

See who you are connected to at Broadly
Connect via:
See full job description

Sunrun launched its New Homes Channel in 2017 to deliver the best solar and storage solutions to homebuilders. We are growing the team and are looking for a talented, energetic Sales Manager to lead development and growth of new and existing homebuilder partners in either NorCal or SoCal.You will be given a high level of responsibility and autonomy to create success. Our team culture encourages you to consistently find better ways to deliver our New Homes Program to homebuilders. You will have the opportunity and responsibility to engage with industry leading homebuilders. You will be joining a highly-collaborative team where people step up for one another. While we have industry-leading solar solutions for homebuilders, we understand that in New Homes, execution is the product. We plan, act and communicate accordingly both internally and with our builder Partners.Responsibilities

 

Essential Duties and Responsibilities


  • Focus on medium to large homebuilders that build more than 100 homes per year, including divisions of the top 10 National homebuilders. Research the region for target customers, attend networking events and become the New Homes expert within Sunrun for your region. Ideally, leverage your existing deep relationships with homebuilders.

  • Adopt, manage and grow the relationships with Sunrun s valued existing homebuilder partners. Secure a high level of wallet share for Sunrun with these builders. Ensure that our customers receive the best possible service and execution as it pertains to their solar requirements.

  • Hunt, identify and intensely pursue new homebuilders. Cold-call/reach out, create interest in Sunrun s solar program and secure sales meetings. Understand and address the builders solar requirements. Present the Sunrun New Homes Program, products and solutions with the primary purpose of gathering new business and signing new communities.

  • Support the new builder on-boarding process, including review and coordination of all legal documents with the Sales Operations team, and other relevant paperwork. Overcome objections and tweak the New Homes program to address builder-specific requirements while staying within Sunrun s operational capabilities. Coordinate closely with Sales Operations and the New Homes Program Coordinator.

  • Communicate proactively, follow-up, follow-through and build and grow lasting, trusting relationships with your accounts. Be the main point of contact for the builders as well as internal stakeholders in a responsive and educating manner.

  • Secure new communities for Sunrun and support the award-process from early planning stage to design, permitting all the way to community launch. Communicate builder requirements to Sales Ops and program management.

  • Agree on sales targets with New Homes sales management and develop a sales plan (i.e. target close rates, number of leads required etc.) and target builder lists to support the targets. Implement the plan quickly and aggressively. Document all customer contacts and sales activities and report on and review activities and progress weekly.

Key Activities and Characteristics


  • You will play a major role in growing Sunrun s New Homes business through the development of strategies, problem solving and effective communication. You are succinct, able to distill complicated material in to an understandable message that can be clearly articulated either verbally or in writing and you understand the importance and function of varying audiences.

  • You are confident and extremely adept at working with and influencing Manager-, Director and VP-level customers, delivering presentations and motivating key stakeholders both internally and externally.

  • You have an attention to details, are organized and follow through on your commitments and persevere through perceived challenges. You possess the ability to work quickly and efficiently by effectively managing your time and work deadlines.

  • You are a self-motivated, results-oriented individual who is comfortable in an entrepreneurial environment, are capable of harvesting new relationships while developing existing relationships and you possess the talent to influence high performing sales teams to achieve mutual sales and installation goals (of customer solar systems).

  • You seek efficiencies in business processes to enhance partnership value beyond price and strive for an irreplaceable ease of conducting profitable business with Sunrun.

  • You are capable of accurately forecasting on weekly, monthly and quarterly intervals while incorporating and analyzing historic sales data, comparative competitive and general market data.

  • You will apply and influence documents and presentations capturing the New Homes Program details and requirements.

  • You will coordinate and host new partner launch meetings, sales trainings for homebuilder agents and internal trainings for sales consultants.

  • You will ensure that proper working relationships are established and processes and timelines are understood and supported by all parties.

Job Requirements

Requirements


  • 5+ years of work experience in homebuilder industry, B2B sales, or Account Management.

  • Enthusiasm, drive, and excitement to be a part of the solution and build a new channel for Sunrun.

  • Ability to follow through assert pressure as needed to drive projects to completion.

  • Excellent organizational skills and ability to juggle multiple projects, competing priorities and tight deadlines while maintaining promptness in responses and deliverables.

  • Knowledge of and experience in a broad spectrum of sales methodologies and practices

  • Experience in managing a portfolio of customers to achieve revenue and share objectives

  • Proficient in Salesforce, Excel, Powerpoint.

Physical Demands


  • Ability and eagerness to hit the road.

  • Ability to remain in a seated position for more than 50 percent of the workday.

  • Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment.

  • Ability to exert up to 10 pounds of force and occasionally lift and or move up to 15 pounds.

  • Ability to perform normal office duties.

  • Ability to operate office equipment including computers and determine accuracy of work.

  • Ability to interact and participate in meetings.

Solar Careers For AllSunrun is proud to be an equal opportunity employer that does not tolerate discrimination and harassment of any kind. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun. That s why we strive to make solar inclusive. Our commitment to Diversity & Inclusion drives our ability to build diverse teams and develop inclusive work environments. We do our best to make sure all people feel respected, supported and connected at work. That includes our support for members and allies of all underrepresented groups through our internal employee networks such as Sunrun Women s Network, Sunrun s Veterans Network ( Liberty ), Women in Tech, and Sunrun s LGBTQ affinity group.We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you have a disability or special need that requires accommodation, please let us know. 

See who you are connected to at Sunrun
Connect via:
See full job description

Background: Communities on the margins of opportunity deserve a trusted partner on their journey towards financial growth and stability. As a locally invested, collaborative partner in social justice and financial equity, Community Vision provides nonprofits, small businesses, and social enterprises with strategic investment and guidance deepening work, scaling impact, and strengthening our communities. The Development & Communications Department coordinates and manages individual donors, annual events, institutional giving, individual investors, capital grants, marketing, communications, and brand adherence at Community Vision. We strive to create a supportive working environment for our internal customers and to be a responsive partner for our external stakeholders. For more information on our programs and services, please visit our website at www.communityvisionca.org.

   

Summary of Position 

The VP of Development & External Relations, a senior management position, is responsible for leading Community Vision’s capital-raising efforts for operating support and lending capital. Reporting directly to Community Vision’s President, and supervising four staff, the VP of Development & External Relations will plan, develop, and implement comprehensive strategies to raise individual and institutional donations and investments that support Community Vision’s core lending and consulting services. They will also coordinate external marketing and communications to increase public awareness of Community Vision, its programs, and initiatives. The ideal candidate for this position is an experienced and resourceful professional who is well-organized, highly motivated, people-oriented, and excited about working in an expanding nonprofit in the community development and opportunity finance field. Expertise in grant-writing and individual donor development is especially desirable, along with knowledge of and contacts within local, regional, and national foundations. Experience with impact investment and/or community capital is also of particular priority. The ideal candidate will be an articulate and persuasive writer, an accomplished storyteller, and an engaging public speaker. This is a very high touch position. The ideal candidate must demonstrate exceptional interpersonal skills capable of building and maintaining productive relationships with our investors, donors, and community partners.

Major Responsibilities 

The VP of Development & External Relations will be responsible for developing and leading implementation of Community Vision’s annual fund development and communications plan including a fundraising campaign to individuals, corporations and foundations, growth of a robust individual investor portfolio, and the organization’s marketing and communications strategies and activities. A major initial priority of this position will be to obtain new, diverse sources of operating support for Community Vision’s steady growth, as called for in our recently completed strategic plan. Another important priority will be to expand the pool of individual and corporate investment capital for Community Vision’s revolving loan fund.   

Fundraising 


  • Create and manage an annual Development Plan that guides activities and achieves the organization’s goals for financial sustainability and growth 

  • Work with program managers and other staff to develop fundraising strategies for new initiatives and programs 

  • Develop and implement a major gifts program 

  • Create an annual individual giving campaign 

  • Oversee all institutional giving relationships including coordinating grant and reporting 

  • Plan and implement events such as Community Vision’s large (250+ attendees) annual event Increase sponsorship of Community Vision’s annual event 

  • Work with Community Vision’s volunteer board members to create a culture of philanthropy at Community Vision and strengthen the Board’s ability to raise operating and capital resources 

  • Provide stewardship to the Board Development Committee, ensuring that Board members have meaningful roles in Community Vision’s fundraising planning and activities

 

Investment 


  • Expand Community Vision’s total lending capital by diversifying the organization’s investor base, and securing new investments and grants into its revolving loan fund from individuals, banks, corporations, religious organizations, government agencies, and foundations 

  • Build and maintain existing relationships with funders and investors 

  • Create engagement opportunities for new investors and recognition opportunities for existing investors 

  • Oversee annual Securities Permit application, end-of-year interest payment coordination, and other deadline-specific activities 

  • Create/maintain partnerships that open Community Vision to new areas of investment

 

Communications & Marketing 


  • Create and implement marketing and communications strategies, social media campaigns, and materials both for business development and to increase public awareness of Community Vision’s work 

  • Oversee all communication, marketing, and brand standards including message discipline, use of brand elements, etc. 

  • Oversee the production of funder and investor reports, monthly e-newsletter, annual report, and other marketing materials, and the maintenance of websites and social media platforms  

  • Create engaging content that promotes Community Vision’s staff expertise and thought leadership 

  • Create presentations, pitch decks, and other visual materials in support of staff 

  • Coordinate video production, webinars, and other multi-media activities 

  • Work closely with Community Vision’s President to plan and support her external relationships, and public communications within the communities Community Vision works with 

  • Work cooperatively across departments to maintain Community Vision’s communication and brand ID standards

 

Management/Supervisory Responsibilities 


  • This position directly supervises a team of four, including a Senior Communications Officer; Senior Development Associate, Investment Relations Associate, and Content Developer.

  • Manage, recruit, hire, train, and retain the operations staff

  • Ensure a high level of customer service in support of internal customers and external stakeholders in Community Vision’s growing organization Interact effectively with employees in order to direct workflow, assess performance, and assign duties

  • Actively model Community Vision’s established professional practices in support of the organization’s strategic priorities of building racial and economic equity

  • Support other managers on personnel and compliance issues, as needed   

 

Relationships 


  • The VP of Development & External Relations reports to the President and serves as a member of Community Vision’s senior management team 

  • Lead and manage Development & Communications staff 

  • Report to the Board of Directors and staff board committees as appropriate 

  • Cultivate and maintain numerous external relationships with investors, funders, clients, vendors, partners and other aligned organizations 

  • Work across departments and with regional teams

 

Minimum Requirements 


  • High level of integrity and commitment to Community Vision’s mission, vision, and core values 

  • Bachelor’s Degree in relevant field or equivalent experience 

  • At least five years of executive/senior-level experience as a Development Director, Communications Director, Marketing Director, or similar 

  • Experience in guiding organizational growth and change management 

  • Strong problem solving and group work leadership skills 

  • Ability to work independently and as part of a team 

  • Exceptional oral and written communication skills including proper use of communication tools and technologies

  • Excellent organizational skills with the ability to balance and prioritize multiple tasks and requests and meet deadlines in a professional manner 

  • Strategic, able to recognize opportunities and move on them quickly 

  • Ability to artfully build consensus and bring people together Experience effectively motivating Board Members 

  • Commitment to fostering collaboration and teamwork; ability to inspire and lead cross-functional teams 

  • Ability to maintain flexibility; balance between the creative and constraining aspects of this department

 

Desired Qualifications, Skills & Experience 


  • Experience or expertise on issues of racial and economic equity and the intersection of social justice and community economic development highly preferred 

  • Understanding of impact investing, community capital and/or socially responsible investments 

  • Experience living, working, or organizing in the communities we serve – especially areas outside of the Bay Area; Central Valley knowledge is especially desirable 

  • Experience or expertise in managing staff/teams 

  • Sense of humor   

 

Hours and Location 


  • Full-time position 

  • Work hours will be predominantly during regular business hours, although occasional evenings and weekends will be required 

  • A flexible schedule may be accommodated 

  • Worksite will be at the offices of Community Vision in San Francisco and Oakland Occasional travel outside the Bay Area for site visits, conferences, etc.   

 

Compensation and Benefits Competitive nonprofit salary range depending upon experience, plus an excellent benefits package including health, dental, retirement plan, and three weeks of vacation. Community Vision has a strong commitment to a work-life balance. We realize that the impact of discriminatory policies, institutionalized financial neglect, and systemic racism have resulted in a deep sense of distrust felt among communities on the margins of opportunity, including people of color, folks of various abilities, genders and sexualities, and communities with low financial wealth. We believe that these communities must be centered in the work we do. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities. Community Visions is an equal opportunity employer; people of all backgrounds are strongly encouraged to apply.   

To Apply

Send resumé and cover letter to hr@communityvisionca.org Application Deadline: Open until filled  

See who you are connected to at Community Vision Capital & Consulting
Connect via:
See full job description

Background: Communities on the margins of opportunity deserve a trusted partner on their journey towards financial growth and stability. As a locally invested, collaborative partner in social justice and financial equity, Community Vision provides nonprofits, small businesses, and social enterprises with strategic investment and guidance deepening work, scaling impact, and strengthening our communities. The Development & Communications Department coordinates and manages individual donors, annual events, institutional giving, individual investors, capital grants, marketing, communications, and brand adherence at Community Vision. We strive to create a supportive working environment for our internal customers and to be a responsive partner for our external stakeholders. For more information on our programs and services, please visit our website at www.communityvisionca.org.

   

Summary of Position 

The VP of Development & External Relations, a senior management position, is responsible for leading Community Vision’s capital-raising efforts for operating support and lending capital. Reporting directly to Community Vision’s President, and supervising four staff, the VP of Development & External Relations will plan, develop, and implement comprehensive strategies to raise individual and institutional donations and investments that support Community Vision’s core lending and consulting services. They will also coordinate external marketing and communications to increase public awareness of Community Vision, its programs, and initiatives. The ideal candidate for this position is an experienced and resourceful professional who is well-organized, highly motivated, people-oriented, and excited about working in an expanding nonprofit in the community development and opportunity finance field. Expertise in grant-writing and individual donor development is especially desirable, along with knowledge of and contacts within local, regional, and national foundations. Experience with impact investment and/or community capital is also of particular priority. The ideal candidate will be an articulate and persuasive writer, an accomplished storyteller, and an engaging public speaker. This is a very high touch position. The ideal candidate must demonstrate exceptional interpersonal skills capable of building and maintaining productive relationships with our investors, donors, and community partners.

Major Responsibilities 

The VP of Development & External Relations will be responsible for developing and leading implementation of Community Vision’s annual fund development and communications plan including a fundraising campaign to individuals, corporations and foundations, growth of a robust individual investor portfolio, and the organization’s marketing and communications strategies and activities. A major initial priority of this position will be to obtain new, diverse sources of operating support for Community Vision’s steady growth, as called for in our recently completed strategic plan. Another important priority will be to expand the pool of individual and corporate investment capital for Community Vision’s revolving loan fund.   

Fundraising 


  • Create and manage an annual Development Plan that guides activities and achieves the organization’s goals for financial sustainability and growth 

  • Work with program managers and other staff to develop fundraising strategies for new initiatives and programs 

  • Develop and implement a major gifts program 

  • Create an annual individual giving campaign 

  • Oversee all institutional giving relationships including coordinating grant and reporting 

  • Plan and implement events such as Community Vision’s large (250+ attendees) annual event Increase sponsorship of Community Vision’s annual event 

  • Work with Community Vision’s volunteer board members to create a culture of philanthropy at Community Vision and strengthen the Board’s ability to raise operating and capital resources 

  • Provide stewardship to the Board Development Committee, ensuring that Board members have meaningful roles in Community Vision’s fundraising planning and activities

 

Investment 


  • Expand Community Vision’s total lending capital by diversifying the organization’s investor base, and securing new investments and grants into its revolving loan fund from individuals, banks, corporations, religious organizations, government agencies, and foundations 

  • Build and maintain existing relationships with funders and investors 

  • Create engagement opportunities for new investors and recognition opportunities for existing investors 

  • Oversee annual Securities Permit application, end-of-year interest payment coordination, and other deadline-specific activities 

  • Create/maintain partnerships that open Community Vision to new areas of investment

 

Communications & Marketing 


  • Create and implement marketing and communications strategies, social media campaigns, and materials both for business development and to increase public awareness of Community Vision’s work 

  • Oversee all communication, marketing, and brand standards including message discipline, use of brand elements, etc. 

  • Oversee the production of funder and investor reports, monthly e-newsletter, annual report, and other marketing materials, and the maintenance of websites and social media platforms  

  • Create engaging content that promotes Community Vision’s staff expertise and thought leadership 

  • Create presentations, pitch decks, and other visual materials in support of staff 

  • Coordinate video production, webinars, and other multi-media activities 

  • Work closely with Community Vision’s President to plan and support her external relationships, and public communications within the communities Community Vision works with 

  • Work cooperatively across departments to maintain Community Vision’s communication and brand ID standards

 

Management/Supervisory Responsibilities 


  • This position directly supervises a team of four, including a Senior Communications Officer; Senior Development Associate, Investment Relations Associate, and Content Developer.

  • Manage, recruit, hire, train, and retain the operations staff

  • Ensure a high level of customer service in support of internal customers and external stakeholders in Community Vision’s growing organization Interact effectively with employees in order to direct workflow, assess performance, and assign duties

  • Actively model Community Vision’s established professional practices in support of the organization’s strategic priorities of building racial and economic equity

  • Support other managers on personnel and compliance issues, as needed   

 

Relationships 


  • The VP of Development & External Relations reports to the President and serves as a member of Community Vision’s senior management team 

  • Lead and manage Development & Communications staff 

  • Report to the Board of Directors and staff board committees as appropriate 

  • Cultivate and maintain numerous external relationships with investors, funders, clients, vendors, partners and other aligned organizations 

  • Work across departments and with regional teams

 

Minimum Requirements 


  • High level of integrity and commitment to Community Vision’s mission, vision, and core values 

  • Bachelor’s Degree in relevant field or equivalent experience 

  • At least five years of executive/senior-level experience as a Development Director, Communications Director, Marketing Director, or similar 

  • Experience in guiding organizational growth and change management 

  • Strong problem solving and group work leadership skills 

  • Ability to work independently and as part of a team 

  • Exceptional oral and written communication skills including proper use of communication tools and technologies

  • Excellent organizational skills with the ability to balance and prioritize multiple tasks and requests and meet deadlines in a professional manner 

  • Strategic, able to recognize opportunities and move on them quickly 

  • Ability to artfully build consensus and bring people together Experience effectively motivating Board Members 

  • Commitment to fostering collaboration and teamwork; ability to inspire and lead cross-functional teams 

  • Ability to maintain flexibility; balance between the creative and constraining aspects of this department

 

Desired Qualifications, Skills & Experience 


  • Experience or expertise on issues of racial and economic equity and the intersection of social justice and community economic development highly preferred 

  • Understanding of impact investing, community capital and/or socially responsible investments 

  • Experience living, working, or organizing in the communities we serve – especially areas outside of the Bay Area; Central Valley knowledge is especially desirable 

  • Experience or expertise in managing staff/teams 

  • Sense of humor   

 

Hours and Location 


  • Full-time position 

  • Work hours will be predominantly during regular business hours, although occasional evenings and weekends will be required 

  • A flexible schedule may be accommodated 

  • Worksite will be at the offices of Community Vision in San Francisco and Oakland Occasional travel outside the Bay Area for site visits, conferences, etc.   

 

Compensation and Benefits Competitive nonprofit salary range depending upon experience, plus an excellent benefits package including health, dental, retirement plan, and three weeks of vacation. Community Vision has a strong commitment to a work-life balance. We realize that the impact of discriminatory policies, institutionalized financial neglect, and systemic racism have resulted in a deep sense of distrust felt among communities on the margins of opportunity, including people of color, folks of various abilities, genders and sexualities, and communities with low financial wealth. We believe that these communities must be centered in the work we do. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities. Community Visions is an equal opportunity employer; people of all backgrounds are strongly encouraged to apply.   

To Apply

Send resumé and cover letter to hr@communityvisionca.org Application Deadline: Open until filled  

See who you are connected to at Community Vision Capital & Consulting
Connect via:
See full job description

The Almaden Valley Athletic Club (AVAC) is seeking an experienced sales manager to use the AVAC sales system to grow and keep our net member count. The Director should be familiar with sales through referrals, customer service, and community/corporate outreach, AND excited about leading a small team to hit aggressive growth goals. S/he should be a self-starter, but able to take an immense amount of feedback and guidance and move FAST to implement strategy.   

· Ability to work up to 40+ hours per week, Monday-Friday, with some flexibility, support around 12 on-site and off-site events per year which may be evenings and weekends, and manage a team of 2 which may require some evenings and weekends. · Prior knowledge, education, or experience in sales · CPR/AED Certification · Successful background check · Ability to produce 3 professional references · Ability to QUICKLY learn all of AVAC’s programs, services, and facilities 

  1. Apply online at www.avac.us/jobs   

   The Director will be paid at three levels: base salary, individual membership sales commission, and team performance bonuses.   1. Base salary of around $60,000 depending on experience 2. Individual membership sales of up to 20 per month, at a predicted average of $40/sale ($9600) 3. Bonus potential of around $12,000 paid in combination of quarterly (based on team performance) and annually (based on net member count)   

Full-Time Benefits:  


  • Athletic Club Membership with pools, sauna, steam, fitness, tennis and more

  • Discounted Athletic Club Membership for your family (based on # of hours worked)

  • Free Child Care

  • Sick Pay

  • Team Building, Professional Development, and Team Parties

  • Medical/Dental Benefits covered at 65% of lowest available plan

  • Simple IRA (Individual Retirement Account for 21 and over)

  • Paid Time Off: 16 days per year starting/21 days after 2 years

Minimum Requirements: Knowledge, Skills and Abilities 

The Director ….  


  • Lives, eats, breathes Team AVAC culture and the AVAC 5 every day.

  • Is professional, organized, reliable, outgoing, energetic and self-motivated. 

  • Is a team player, but able to work with minimal supervision. 

· Has excellent verbal and written communication skills. Is able to speak and write in English in a professional manner. Effectively influences, motivates, mediates, and informs using a variety of communication mediums.  


  • Has a proven record of high quality customer service. 

  • Is passionate about fitness, recreation, and promoting a healthy lifestyle.

  • Has In-depth knowledge of AVAC programs, services, and the immense value that each brings to our members

  • Is organized--can prioritize tasks and is able to streamline processes,      manage projects, and organize collateral

  • Is results oriented--driven to obtain increased traffic, communication,      and community at AVAC. Ensures actions that result in meeting AVAC goals.

Specifically ….    


  • Meets daily face-to-face with Membership Specialists (MS) to train, coach, direct, and support each of their sales performances.

  • Plans and executes weekly group sales meetings to motivate, and      inform the MS Staff of new promotions, procedures and tools.

  • Represents the MSs in all Management meetings and Staff meetings and integrate the membership department with all other departments so that Team can sell club services/programs.

  • Hire, train, direct and when necessary, terminate Membership Staff.

  • Develops new business sources in the community by having a presence and a plan at targeted community functions. Furthermore, develops a consistent corporate contact plan for new and current accounts to continually grow the business through comprehensive monthly lead generation plans.

  • Develops compensation, incentive systems and goal setting for the Membership Department.

  • Develops annual Membership growth plan and track on a regular basis.

  • Consistently develops new Membership products for the club to market profitably.

  • Ensures that the MS staff has a strong presence throughout the club and engages with Members on a daily basis to manage Member results. Required RBBWA two times daily.

  • Consistently meets/exceeds membership revenue, non-dues revenue and retention goals. If goals are not met for any three-consecutive month period, employment may be terminated.

  • Keeps office supplies stocked appropriately so that all Membership Team can      efficiently perform job expectations with minimal disruption.

See who you are connected to at Almaden Valley Athletic Club
Connect via:
See full job description

 Entry Level Marketing, Sales, and Customer Service

 

EDGE Marketing in San Antonio is looking for Entry-Level candidates for openings that combine Sales, Marketing, Customer Service, Team Leadership and potentially Trainee Management.

If you're looking for an exciting career where you'll learn and grow, but don't necessarily have the right education or experience to stand out in a competitive job market, then get in touch with us!

We specialize Marketing Campaigns and Promotions designed to help our clients increase Market Share and Brand Awareness. We run campaigns 5/6 days a week in various locations throughout the region and need to provide our clients with 2-4 people for each location, so we have multiple openings available.

 


  • We operate in a target-driven industry and believe in rewarding our top people with the opportunity to 

  • Enhance or learn transferable business skills 

  • Travel around San Antonio and the Surrounding States 

  • Earn well above the industry average once confidence is established 

  • Work in an environment with like-minded people 

  • Participate in team or individual challenges 

  • Meet a great group of people the like to have fun and earn money 

  • Attend industry seminars, awards ceremonies, and lively social events 

 


  • All applicants need to be 18+ years of age (due to customer registration) 

  • Customer-oriented experience (retail, hospitality, etc) is encouraged 

  • Need to be comfortable working independently and as part of a team 

  • Should be willing to work hard and maintain a positive attitude 

We don't want to discourage anyone from applying with us due to a lack of education or experience, but people with experience or an interest in the following are encouraged to send their Resume today! 

See who you are connected to at edge executives
Connect via:
See full job description

Are you ready to take the industry by storm by leading customers to success at one of the hottest cyber risk companies around? Are you a SaaS customer success leader looking to leave your mark in a booming industry? Do you want to help us revolutionize how cybersecurity is managed in large enterprises? Do you think that you can leverage our early leadership position and a fast growing community and help turn RiskLens into a market standard? We are looking for a proven and high energy professional to join us as our new Head of Customer Success. As Head of Customer Success, you will have the opportunity to join a breakthrough and fast growing software company and manage and develop a world class customer base. RiskLens is a hot software startup backed by premier VCs (Paladin Capital Group, Osage Venture Partners, Dell Technologies Capital, MassMutual Ventures, F-Prime) that is helping large organizations quantify cybersecurity risk in dollars and cents and manage it from the business perspective. The market is rapidly developing and we have acquired a significant lead in the marketplace with many of the world's largest companies as customers, in industries as diverse as financial services, retail and healthcare. Responsibilities: Customer Success is absolutely crucial to both long & short-term profitability for a SaaS business with a Recurring Revenue model such as RiskLens. The Head of Customer Success will materially strengthen the company by driving this extremely visible function which will expand as the customer base expands. In this high-impact senior leadership position you must establish and maintain executive-level relationships and be a trusted-advisor to Fortune 1000 customers executing on risk management objectives. Your ultimate goal is to make every customer in your team's portfolio wildly successful resulting in their long-term loyalty, increased usage of RiskLens software, and referenceable leadership within the risk management discipline. Drive Customer Success Outcomes Achieve 100%+ net renewal rates in 2020, by increasing renewal rates, expanding revenue through upsell and reducing churn Expand lifetime value via higher product adoption Drive new business growth through greater advocacy and reference-ability Build/Lead World-class Customer Success Team Ensure a $2m ARR per CSM coverage in 2020, by attracting and retaining key team members Create rapid onboarding process for new hires and enable continuous learning within team Foster collaboration within team and across customer lifecycle Define and Optimize Customer Lifecycle Validate customer journey in first 90 days Develop listening points in journey (e.g., usage, satisfaction, etc.) Standardize interventions for each point in journey by your first 120 days Define segmentation of customer base and varying strategies and identify opportunities for continuous improvement Measure Effectiveness of Customer Success Define operational metrics for team, and establish system for tracking metrics (including but not limited to NPS – Net Promoter Score) within first 60 days Create cadence for review within team Expose subset of metrics to executive team, company and BOD Enhance Effectiveness by Leveraging Technology Validate CSM processes are well managed in our CSM platform ChurnZero within first 90 days Evaluate possibilities of automation within ChurnZero Collaborate with Marketing and Implement Customer Success newsletter by the end of Q2 Promote Customer Advocacy at all levels within RiskLens Create company-wide culture of Customer Success through collaboration Align with Marketing to enhance existing clients’ appreciation of RiskLens’ value Align with Product Management in driving roadmap Align with Sales around cross-sell/up-sell and focus on retention Align with Finance around measurement and forecasting Align with Executive Team around key metrics and objectives Drive company-wide definition of “the ideal customer” Create company-wide customer feedback loop Required Experience/Skills 15+ years’ experience in leading risk or cybersecurity-centric customer-facing organizations Scale from whiteboard to working with risk analysts, CISOs, Technology Risk Officers and Business Executives Manage influence through persuasion, negotiation, and consensus building Post-sales and pre-sales experience in risk management or cybersecurity ideal Strong grounding in a SaaS based recurring revenue and growth business model; seasoned in understanding value drivers in a recurring revenue business Metrics driven analytical and process-oriented mindset BSCS or related degrees preferred Ability to travel extensively We offer competitive salaries and benefits, an unlimited vacation policy, a high energy environment, and lots of room for personal and professional growth. RiskLens, Inc. is proud to be an equal employment opportunity and affirmative action employer. We do not discriminate based upon race, color, religion, sex, national origin, age, genetic information, gender identity or expression, sexual orientation, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hr@risklens.com. All qualified applicants are encouraged to apply.


See full job description

WHO WE ARE HIRING:

At BirdEye, we help businesses manage their customer experience, so happy customers are vital to our long-term success. We will not be successful unless our customers are receiving value from our software and validation from our people. As such, we are hiring a senior executive to join as the Head of Customer Success to oversee the entire customer lifecycle from on-boarding to support, retention and up-selling. Lets make people happy!

Requirements

WHO YOU ARE:


  • Youve lead a customer-facing Saas organization for 5+ years (SMB experience required).


  • Happy! Youre wired to help others with empathy and gladness.


  • You have a true passion for customers.


  • You have the ability to both set a vision and execute on a strategy, and roll up your sleeves and get in the weeds with your team.


  • You have a vision and playbook for success.


  • Youve managed global teams.


  • You know how to scale an organization, quickly and methodically with the end user in mind.


  • You have previous sales experience.


  • Your EQ and IQ are off the charts!


  • You understand the value drivers and key metrics in recurring revenue business models.


  • You have exquisite communication and presentation skills.


WHAT YOULL DO:


  • Drive Customer Success Outcomes by using data to inform strategy and drive revenue


  • Define and Optimize Customer Lifecycle


  • Manage Customer Success Activities


  • Measure Effectiveness of Customer Success


  • Lead World-class Customer Success Team


  • Enhance Effectiveness and Efficiency Through Technology


  • Inspire Customer Success Across Company


Benefits

WHAT WE OFFER:


  • A competitive salary


  • A rich benefits package including medical, dental, and vision


  • 401(k) plan


  • Stocked kitchen complete with coffee, snacks, and Friday lunch catered


  • Flexible work hours


  • All of the opportunities inherent in a fast-growing organization!


Our Company:

BirdEye is a SaaS platform that reimagines the way customer feedback is used to acquire and retain connected customers by closing the loop between reputation marketing and customer experience. BirdEye enables businesses to get new reviews and captures existing customer sentiment from review sites, social media, Net Promoter Scores, and support cases in real-time. BirdEye converts all feedback into actionable insights so businesses can engage in every step of the customer journey, establish a positive online presence, and benchmark performance across locations and against competitors.

The BirdEye platform is trusted by 25,000+ businesses and prominent F1000 enterprises. BirdEye was founded in 2012 by Google, Yahoo, Amazon alumni and backed by Silicon Valley who-s who including Trinity Ventures, Salesforce founder Marc Benioff and Yahoo co-founder Jerry Yang. Learn more at BirdEye.com.

Some noteworthy mentions:

Check out some of our recent G2Crowd awards!


  • Best Software Company in 2019: #60


  • Best Small Business Software in 2019: #25


  • Best Product for Marketers in 2019: #16


Our Values:

As relentless innovators, we make excellence a habit. We know that building beautiful things means shattering walls, so were bold, scrappy, and love a good challenge. Were obsessed with our customers. We put their happiness at the center of every decision, and we view our customers weaknesses and successes as our own.

Working at BirdEye means being part of a tight-knit family that helps you succeed and loves to celebrate with you. We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.


See full job description

Description We’re looking for someone who’s entrepreneurial, thoughtful, highly analytical, and incredibly passionate about customer success to join our quickly-growing team and build the customer success practice from the ground up. This includes building the operational infrastructure for the team, tools to be used, processes to follow, KPI’s, as well as providing feedback to the product and engineering teams to ensure our customers are getting the most out of our products. You will be our first CS expert and will have the opportunity to hire and manage a CS team to support our growing customer base. You will be the primary resource for efficient adoption of our SaaS products as well as the focal point for day-to-day contact with existing customers. You’ll become an expert in our products, be highly customer-facing, and, ultimately, play a pivotal role in ensuring our customers love our products. Requirements 5+ years' experience managing a CS team within a SaaS company. If you’ve built a CS team from the ground up, even better. Highly empathetic towards customers. Must be a high-performing, creative individual who thinks big and takes ownership of projects. Prior startup and/or growth-centric company experience; you’d prefer this over a massive enterprise. Strong soft skills: you should be highly personable and a great (verbal and written) communicator. Well-educated and/or have significant CS experience and a proven track record of career growth. BONUS: previous fintech or financial services experience would be highly desirable.


See full job description
Filters
Receive Head of Customer Success jobs in Washington, DC in your inbox.
Receive jobs in your inbox

I agree to Localwise’s Terms & Privacy