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We are seeking outgoing and personable Client Service Administrators to join our Los Angeles based team on a full-time basis to provide an outstanding experience to our clients and visitors.Our ideal candidates are positive, quick problem-solvers who thrive in a busy and highly visible role, have a passion for the arts and delivering memorable and effective customer service.


In this role you will:

• Oversee the front desk and ensure that the lobby area is always clean and tidy

• Ensure that our visitors and clients feel acknowledged, welcomed, and well informed, and are quickly connected to appropriate Bonhams department and staff members should they have any inquiries

• Stay informed and aware of the preview and auction schedule for each of our locations

• Service client queries by phone, team email inbox, and in person, quickly and accurately

• Maintain the appearance of our public areas and meeting rooms

• Assist with pre and post-sale administration by issuing paddles, before and during auction, taking and entering absentee bids, and processing internet bids and web related queries

• Manage client's accounts, updating internal systems with client details and ensuring appropriate ID is on file

• Engage in cashiering responsibilities: recording payments accurately, balancing sales, and handling cash when necessary

• Supply Bonhams shipping quotes and coordinate with the operations and shipping departments for collections

• Be flexible with your schedule, as this role provides support during special events, sale previews and offsite auctions

• Maintain a supply of current auction catalogs at the front counter

• Oversee the opening and closing of the lobby daily

• Support new hire and ongoing training initiatives

• Be available and interested in assisting with ad-hoc projects as they arise



• Prior experience in a busy customer service environment is a must

• Excellent interpersonal and communication skills, demonstrate first class customer service skills and experience dealing with a diverse range of people

• Be a positive team player, able to maintain knowledge of departments, personnel, department experts, names and titles of senior management and executive officers, as well as branch locations

• Experience employing quick and appropriate problem-solving skills, able to remain calm and collected under pressure

• A genuine interest and general knowledge of art history and art market

• Have thorough knowledge of Microsoft/Outlook and database systems

• Foreign language(s) a plus: Mandarin or Cantonese preferred

• Must be flexible to cover a fluid and growing sales schedule, inclusive of evenings and weekends

• Be available to start immediately 

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