Red Wolf Lakeside Lodge is Hiring for Handymen, Housekeepers and Front Desk Agents. Great Pay and Benefits! Send your resume and Call Now!
Please email your resume and then call HR for immediate consideration
1) EMAIL your resume
2) Call HR at 760-828-4281
Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment?
If so, the Front Office at Hyatt Residence Club might be the place for you! You will have the opportunity to welcome our Owners and guests home, while experiencing our dedication to the well-being of our associates.
As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.
CORE WORK ACTIVITIES
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
Comply with quality assurance standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.
Perform other reasonable job duties as requested by Supervisors.
Grand Pacific Resort Management (GPRM) is a California rooted company with a world-class culture and exciting growth plans. Inspired by the understanding that the aim of life is to enrich lives; GPRM was created to help families invest invaluable time away together. Join and grow with us as we strive to make vacation dreams a reality.
GPRM is searching for leadership talent to add a Front Desk Manager to our team.
Position Summary/ Objective:
The Front Desk Manager position is responsible for Acting as Manager on Duty, performing highly diversified duties including but not limited to performing Guest Service Agent duties, balancing and closing previous business day financial activity, and completing daily financial reports
Accounts for daily revenue by organizing and verifying receipts, identifying and correcting discrepancies, posting accounts, running and distributing daily reports, maintaining internal controls.
Reconciles daily revenue by sorting organizing, and verifying receipts and settlements; balancing accounts; monitoring account codes.
Prepares daily audit reports by collecting and summarizing revenue, settlement, and discrepancy data and trends, proofing and distributing reports.
Provides guest service including check in/ check out, answering phones, and questions as needed. Supervises other overnight staff including Front Office, Maintenance, and overnight Housekeeping.
Responsible for handling emergencies as they may occur with professionalism and thoroughness, including attention to guest service and proper reporting.
Maintains safe work environment by following organization standards and legal regulations; notifying security of potential risks.
Updates job knowledge by participating in educational opportunities.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Please note that this job description represents a general outline of principal job functions and should not be interpreted as a complete description of all aspects and requirements inherent in this job. Duties, responsibilities and activities may change at any time with or without notice
Must be literate in excel, word, and can easily learn new computer programs. Pleasant phone etiquette, guest service skills, and a team player attitude. Must be able to work independently. Must be available to work various shifts including weekends and holidays.
Physical, Environmental & Other Requirements:
The physical demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing this job the associate must be able to stand/walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch, & crawl. The associate must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Must be tolerant to various conditions of noise level. Requires frequent eye/hand coordination. Ability to comply with Policies and Procedures, and job description.
Customer Service and reservation representative for lakefront timeshare report.