Go Put the World on Vacation
At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 25,000 associates is diverse and dedicated, caring and creative. Together were shaping the future of the timeshare industry by doing things never done before. Thats part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.
Positions may be at any of the following Wyndham Destinations Anaheim properties Peacock Suites Resort located at 1745 S. Anaheim Blvd, Anaheim CA 92805
WorldMark Anaheim - 201 W. Katella Ave, Anaheim CA 92802
Dolphins Cove Resort - 465 W Orangewood Ave, Anaheim CA 92802
The Guest Services Associate will be responsible for providing excellent guest service as it pertains to guest registration/checking out of resort. He/She will promptly address guest service needs, provide resort information and area attraction details and directions, maintain unit vacancy inventory, reservations, and room assignments, process guest folios, collect payment, and accurately manage cash receipts. He/she will maintain the companys expected high quality standards and will follow all safety protocols as dictated by company policy and maintain Occupational Safety and Health Administration (OSHA), including the new Global Harmonized System (GHS) regulations.
Essential Job Functions
Responsibilities include, but are not limited to:
Responsible for the Guest Services function of the resort : Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide resort information and area attractions details and directions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures, compute bills, verify that the correct charges and credits are posted to the corresponding guest folio, collect payment and makes changes as required. May routinely reserve and confirm guest reservations for individuals and/or groups that are requested either by phone or from within the company; process cancellations, revisions, and information updates on changes. Make pre-arrival informational calls to booked incoming guests, confirm and cancel reservations for guests and answer a variety of questions for guests pertaining to their reservations. Provides quotes for room rates (35% time)
Maintain positive guest, owner and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (35% time)
Ensure compliance with : Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures. (15% time)
Cultivate a Count On Me Culture : Continuously exhibit the companys Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
Performs other duties as needed. (5% time)
Minimum Requirements and Qualifications
High School diploma or equivalent
b) Training requirements
c) Knowledge and skills
Excellent communication skills.
Acquires job skills and learns company policies and procedures to complete routine tasks.
Ability to read and comprehend routine instructions, short correspondence and memos.
Ability to give high priority to customer service.
Ability to solve problems with a minimum of supervision.
Ability to read, write and understand English.
Basic office skills helpful including basic math, proper cash handling procedures.
Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
Ability to multi-task and work in a fast paced environment.
Must be people oriented and able to work independently or with others as needed.
Must be detail oriented.
d) Technical Skills
PC Skills and Knowledge
Ability to use basic office equipment including Fax, copier, printers
Microsoft Office: Word, excel, outlook
Hotel Hospitality Front office system knowledge a plus
Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard
e) Job experience
1 year of guest services experience in a hospitality/hotel/resort environment and/or
1 year of customer service experience in service or retail environment
Unless there is a legal requirement, experience will be accepted for the education requirement.
A World of Inclusion
Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, youll find a team thats inclusive, values diversity, and is built on a foundational respect for people from all over the world.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to firstname.lastname@example.org, including the title and the location of the position for which you are applying.
** Must be fluent in Spanish**
JOB SPECIFIC SUMMARY:
The receptionist will represent the company as the first point of contact for our clients and guests. This person will greet all visitors, customers and vendors along with answering all incoming calls. The Receptionist position oversees updating and maintaining multiple calendars. This position reports to the HR Generalist and provides administrative support with their day to day workload. This position also supports the Operations department.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES:
SKILLS & KNOWLEDGE:
If you feel you have the knowledge and skills for this position, please submit a resume for consideration. Please no phone calls.
Need highly motivated and Bilingual (English and Spanish) front office coordinators and Dental Assistants. The candidate shall be well organized and is a team player.
Our ideal candidate should have excellent customer service and great
communication skills and dental experience. Dental Assistants or RDA's looking to
transfer to front office would be highly preferred.
Front office Coordinator responsibilities include:
- Pt communication via phone and email
- Scheduling and confirming appointments
- Knowledge of Dentrix
- Insurance claims, verification and correspondence
- Reconcile of insurance claims
- Treatment plan presentation skills
Role objective is to assist in carrying out all front office activities of a dental office
to ensure efficient and effective care of dental patients. Ideal candidate should have knowledge of patient flow,
monitoring schedules to optimize daily goals. Communication skills required to address patient concerns and issues.
Are you looking for a company you can grow your career with and advance in?
Are you goal oriented, self-motivated & proactive by nature?
Do you have a passion for health and wellness and love sales?
If you have the drive, desire and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.
What we are looking for in YOU and YOUR skillset!
Driven to climb the company ladder!
Possess a winning attitude!
?Have a high school diploma or equivalent (GED).
Complete transactions using point of sale software and ensure all patient accounts are current and accurate
Have strong phone and computer skills.
Have at least one year of previous Sales Experience.
Participate in marketing/sales opportunities to help attract new patients into our clinics
Be able to prioritize and perform multiple tasks.
Educate Patients on wellness offerings and services
Share personal Chiropractic experience and stories
Work cohesively with others in a fun and fast-paced environment.
Have a strong customer service orientation and be able to communicate effectively with members and patients.
Manage the flow of patients through the clinic in an organized manner
Providing excellent services to members and patients.
The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals.
Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.
Answering phone calls.
Re-engaging inactive members.
Staying updated on membership options, packages and promotions.
Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
Maintain the cleanliness of the clinic and organization of workspace
Confident in presenting and selling memberships and visit packages
Keeping management apprised of member concerns and following manager?s policies, procedures and direction.
Willingness to learn and grow
Accepting constructive criticism in a positive manner and using it as a learning tool.
Office management or marketing experience a plus!
Able to stand and/or sit for long periods of time
Able to lift up to 50 pounds
Upholding The Joint Chiropractic?s core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
Cosmetic and Dermatology practice located in San Jose, CA is looking for a strong Front Desk Receptionist with experience in front office duties within a medical setting.
Busy ophthalmology specialty practice looking for an experienced front office medical professional to be apart of our team. We are looking for a highly motivated, highly organized individual who has the experience and leadership abilities to make an impact immediately. Ability to speak and translate Vietnamese is a must.
The front desk personnel are the face of the company, working as the first contact patients see when walking into an office or the first voice heard on the phone. As such, front desk professional must have a balance of both customer service and administrative skills.
Front desk duties may include but are not limited to:
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality.
The Front Desk Agent will:
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Summon bell-staff assistance to escort guests to their rooms as appropriate.
Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order.
Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.
Use the photocopier to make copies of items as required.
File registration cards in room number order.
Retrieve registration cards from the files for each check out.
Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout front office and continuously perform essential job functions.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.
Experience with Galaxy systems is a plus but not required.
High school diploma preferred.
No prior experience required. Prior hospitality experience preferred.
Licenses or certificates:
No special licenses required. Individuals are required to meet the minimum bonding standards.
All employees must maintain a neat, clean and well groomed appearance (specific standards available).
Applicants with additional language skills preferred.
Opening ID: 2019-6108
External Company URL: https://careers-phg.icims.com
Street: 11950 Dublin Canyon Road
We have a new opportunity for a Front Desk Associate to serve a large healthcare company that was formed with a mission to provide excellent medical care through exceptional access and service in communities around the Bay Area, and a vision to help patients with diligence and compassion.
The Front Desk Associate performs a variety of functions such as:
-Answering telephone calls and relaying messages
-Verifying patients’ demographics and insurance information
-Review patients’ medical records to assist with patient inquiries,
-Coordinate Release of Records requests.
-Patient eligibility and insurance verification
-High School Diploma or GED
-Experience as a Patient Services/Care Representative or in a customer service/guest relations role
-Ability to accurately type a minimum of 40 WPM
-Strong verbal/written communication and active listening skills
-Excellent interpersonal and telephone communications skills
-Basic computer skills to include keyboarding, mouse movement and data entry skills to enter information accurately into the Epic electronic medical record (EMR)
-Bilingual Spanish a bonus
-High School Diploma or GED
Are you excited to help people?
Have you ever gone out of your way to make someone feel appreciated?
Do people tell you that your smile brightens their day?
In other words:
Do you make people happy?
A career in the hospitality industry may be right for you!
The Hampton Inn by Hilton, in Fremont CA, is looking for energized and enthusiastic candidates for full and part time Front Desk Positions. We are interviewing for all positions. Specifically, we are hiring for evenings (2pm-10pm), Sunday through Wednesday, and mornings (6am-2pm) on Saturdays and Sundays. Consistent availability on these days is required, and previous hotel or customer service experience is preferred.
Front desk agents are responsible for providing a high quality service experience, as it pertains to checking in/out of hotel guests; taking hotel reservations; and performing concierge services in a gracious and professional manner.
"It has been, and continues to be, our responsibility to fill the earth with the light and warmth of hospitality." –Conrad Hilton
Position Described in Detail. Our Front Desk Agents will be expected to:
We are most interested in candidates with these qualifications:
Salary is dependent on experience.
We are seeking a personable, energetic, detail-oriented team player Front Office Manager with experience to provide an excellent customer service. This position will manage day-to-day operations and office assignments, provide administrative support, greet and direct visitors, act as office liaison with outside services and vendors.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Physical demands and the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
WHY YOU WOULD BE HAPPY WORKING HERE:
In addition to medical, dental and vision, with 401K and employer contributions, we also offer:
DirectLine is an Equal Opportunity Employer