All jobs

Job Description

Company Description

Job Description

Job Description

Company Description

Job Description

Virginia Spine Institute (VSI), the leading multidisciplinary spinal healthcare practice in the Washington D.C. metropolitan area, is seeking a Front Desk/Patient Care Representative to join our elite team. This role is responsible for managing the patient experience and ensuring that VSI’s standards of excellence are carried over into every patient interaction; both in-person or over the phone. Serving as a first point of contact, the Patient Care Representative plays an integral role in establishing and maintaining patient relationships for this concierge practice. In this role you will be required to use creativity to resolve any challenges that may arise throughout the course of the day, while maintaining a can-do attitude.This is a full-time position offering competitive pay, full benefits, 401k plan with a Company match, and three weeks of paid time off. The ideal candidate will be detail oriented, have a strong propensity to work as part of a comprehensive team, and will be enthusiastic about delivering unparalleled patient care.Essential Job Responsibilities:Responsible for making exceptional first impression to new patients and providing a warm welcome to returning patients in person or on the telephone.Greet patients, execute check-in/check-out procedures, and explain patient process and paperwork throughout relationship with patient.Schedule patient appointments and confirm appointments over the phone with patients.Maintain security by following established procedures; monitor visitors and schedule.Responsible for collecting patient payments.Ability to handle a high volume of phone calls with customer service excellence.Generate and maintain clear, concise and accurate electronic records and files.Ensure cleanliness and safety of the environment.Ability to work proficiently at any front desk position as needed.Other duties as assigned. Skills/Qualifications/Behaviors:Completed at least 2 years of college and/or have 3-5 years of reception or administrative assistant experienceStrong knowledge of Microsoft Office and Google platformsEMR experience is a bonusOrganized multi-tasker; process-focused and internally motivatedConscientious, supportive, stable, patient, thorough and precise; pays attention to detailsAble to utilize creative problem solving when confronted with difficult situationsFriendly, respectful and cooperative with co-workers; a team playerOperates calmly and efficiently in a highly dynamic environmentExhibits empathy and compassion toward patients; driven to go well beyond what is ‘expected’Strong written and verbal communication skills; excellent phone etiquette

• Provide exceptional customer service during every patient encounter (in person or on phone). Always display a professional attitude – with a smile; greet patients promptly and thank them when they leave


• Answer phones (both external and internal); assure prompt, courteous service at all times


• Practice urgency at all times with patient’s time, as well as, doctor’s time and schedule


• Double check insurance authorizations to ensure completion, and build accurate flow-sheets


• Assure all paperwork is completed timely and accurately and it is entered into E360. This includes: Reminder Card, Welcome Sheet, and Flow-Sheet


• Knowledge of fees charged for common visits (Exams, CL evaluations, photos, copayments, refractions)


• Check out patient and collect correct copayments


• Complete daily reconciliations / Close day in E360 / Count down cash drawer


• General office duties and cleaning to be assigned by manager


• Comply with all company policies and procedures including HIPAA


• Operate manual lensometer, auto-lensometer, autorefractor/keratometer, retinal camera, visual field, GDX or OCT


• Follow scripting for testing equipment (photos, visual fields, visual acuity, etc.)


• Clean all examination equipment including tonometer tip


• Set phoroptor to patient Rx or re-set to plano (per doctor’s request)


• Other duties as assigned 

There's a reason we were named the #1 hotel in Cincinnati. It's our people. Sure, we have boutique accommodations at Residence Inn Cincinnati Downtown, housed in the historic Phelps Building in the heart of the city. Unique among extended-stay hotels in Cincinnati, we feature a rooftop restaurant and terrace, but that's not what really sets us apart. We were named number one because we're powered by some of the best, most talented individuals in the business. If you're the best, you belong with the best. Come see what a career with us will do for you!

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Winegardner & Hammons Hotel Group's high standards of quality.

The Front Desk Agent will:

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.




• Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area.




• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.




• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.




• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.




• Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.




• Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.

Other:

Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

• Summon bell-staff assistance to escort guests to their rooms as appropriate.




• Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order.




• Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.




• Use the photocopier to make copies of items as required.




• File registration cards in room number order.




• Retrieve registration cards from the files for each check out.




• Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.




• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.




• Ability to stand and move throughout front office and continuously perform essential job functions.




• Ability to read, listen and communicate effectively in English, both verbally and in writing.




• Ability to access and accurately input information using a moderately complex computer system.




• Hearing and visual ability to observe and detect signs of emergency situations.




• Experience with Galaxy systems is a plus but not required.

Education:

High school diploma preferred.

Experience:

No prior experience required. Prior hospitality experience preferred.

Licenses or certificates:

No special licenses required. Individuals are required to meet the minimum bonding standards.

Grooming:

All employees must maintain a neat, clean and well groomed appearance (specific standards available).

Other:

Applicants with additional language skills preferred.

Company Name: Winegardner and Hammons Hotel Group

Opening ID: 2019-7016

External Company URL: https://careers-phg.icims.com

Street: 506 East 4th Street

Job Description

Position: Front Desk Manager

Location: Ruby City, 150 Camp St.

Full-time with benefits

Salary based on experience

About Ruby City

Ruby City is a contemporary art center in San Antonio, TX, dedicated to providing a space for the city’s thriving creative community to experience works by both local and internationally-acclaimed artists. Envisioned in 2007 by the late collector, philanthropist, and artist Linda Pace, Ruby City presents works from Pace’s own collection of more than 900 paintings, sculptures, installations and video works. The building, designed by renowned architect Sir David Adjaye OBE is part of a larger Ruby City campus, which also includes Chris Park, a one-acre public green space named in memory of Pace’s son, and Studio, an auxiliary exhibition space that presents curated shows and programming.

Ruby City opens in October 2019 and will be free and accessible to the public year-round.

About Linda Pace Foundation

Linda Pace Foundation was founded in 2003 as the owner and steward of Pace’s collection. Guided by its donor’s conviction that contemporary art is essential to a dynamic society, Linda Pace Foundation fosters the creation, presentation and understanding of innovative expression through contemporary art. In addition to its exhibition spaces Ruby City and Studio, Linda Pace Foundation shares its collection through loans to museums and institutions around the world. The Foundation also actively acquires new works each year, which, echoing the themes and character of Pace’s own collecting, reflect a feminist perspective, engage social issues and consider

aspects of spirituality and beauty.

Job Overview

Ambassador for Ruby City who manages visitor services. Implements visitor education and admission process.

Supervises

Studio front desk associate as well as Visitor Services Associates (5-7 part-time employees).

Work Environment

Front desk of Ruby City, responsible for public access areas.

Job involves working:

• Every weekend


• Some holidays and evenings


• With the public

Key Relationships

Internal:

Head of Collections & Communications will provide educational materials as well as guidance on how to best protect the collection from possible damage (public, human error). Facilities Officer will provide support along with park attendants to provide a safe and clean environment. The Foundation Administrator will provide guidance on Human Resources efforts.

External:

Ruby City Visitors, this includes people from the local community as well as from abroad. Guests will include architecture, art and cultural seekers.

Qualifications

Essential:

• Good judgement


• High school graduate or equivalent,some college


• Previous experience managing part-time employees


• Excellent communication skills both written and verbal


• A warm and friendly demeanor


• An appreciation for the importance and fragility of contemporary art


• An appreciation for visitor’s safety and welfare


• Exercises a positive attitude and enthusiasm when interfacing with the public


• Follows Foundation policies and procedures thoroughly


• Understands visitor services needs


• Works cohesively with colleagues as part of a team


• Works with minimal supervision


• Maintains confidentiality of guest’s data


• Provides guidance and motivates visitor services associates


• Direct performance evaluations of staff and follow up with corrections when needed


• Manage occupancy flow of guests during high traffic times

Desirable:

• College degree


• Fluency in Spanish


• Previous guest relations training

Essential Job Functions

1. Remain well versed and knowledgeable in Foundation policies and procedures.


2. Maintain knowledge of Ruby City educational information involving the architecture, collection and founder, Linda Pace.


3. Anticipate guests’ needs, respond promptly with a confident, but solutions-oriented approach.


4. Maintain positive guest relations at all times.


5. Resolve guest complaints, ensuring the best visitor experience.


6. Monitor and maintain cleanliness of all public facilities: galleries, bathrooms and sculpture garden.


7. Unarm and secure building properly at the end of day.


8. Manage advance reservations from guests.


9. Answer the main telephone.


10. Coordinate breaks for staff.


11. Schedule Visitor Services Associates as needed.


12. Find replacement Visitor Services Associates as needed.


13. Schedule staff meetings for Visitor Services Associates for updates on safety concerns or educational materials.


14. Monitor safety cameras on interior and exterior of the building.


15. Manage emails from the generalinfo@rubycity.org address.


16. Manage Visitor Services Associates interaction with guests.


17. Adhere to Ruby City requirements for guest/employee accidents or injuries and in emergency situations.


18. Provide an end of weekend report with any import visitor interactions or issues to be aware of.


19. Foster and promote a cooperative working climate, maximizing visitor experience and employee morale.


20. Manage VSA time sheets.


21. Hire VSAs as needed.

To Apply:

Application Deadline: August 26, 2019

Email Cover letter, resumé, and 2 professional references with contact information (as attachments, preferably PDFs) to opportunities@rubycity.org.

No phone calls please.

Linda Pace Foundation is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, sex, age national origin, creed, disability, marital status, sexual orientation, or political affiliation.

La Quinta by Wyndham is now seeking a Guest Service -Front Desk to join our team at the La Quinta by Wyndham Lexington location in Lexington, Kentucky.

Job Summary

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Education & Experience

• College course work in related field helpful.




• Experience in a hotel or a related field preferred.




• High School diploma or equivalent required.




• Computer experience required.




• Customer Services experience preferred.

Physical Requirements

• Flexible and long hours sometimes required.




• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.




• Ability to stand during entire shift.

General Requirements

• Maintain a warm and friendly demeanor at all times.




• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.




• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.




• Must be able to multitask and prioritize departmental functions to meet deadlines.




• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.




• Attend all hotel required meetings and trainings.




• Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.




• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.




• Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.




• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.




• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.




• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.




• Must be able to cross-train in other hotel related areas.




• Must be able to maintain confidentiality of information.




• Must be able to show initiative, including anticipating guest or operational needs.




• Perform other duties as requested by management.

Fundamental Requirements

• Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.




• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).




• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.




• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.




• Review Front Office log and Trace File daily.




• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.




• Follow all cash handling and credit policies.




• Be aware of all rates, packages and special promotions as listed in the Red Book.




• Be familiar with all in-house groups.




• Be aware of closed out and restricted dates.




• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.




• Be familiar with hospitality terminology.




• Have knowledge of emergency procedures and assist as needed.




• Handle check-ins and checkouts in a friendly, efficient and courteous manner.




• Use proper two-way radio etiquette at all times when communicating with other employees.




• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.




• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.




• Be able to complete a bucket check, room rate verification report, and housekeeping report.




• Balance and prepare individual paperwork for closing of shift according to hotel standards.




• Maintain and market promotions and guest programs.




• Maintain a clean work area.




• Assist guests with safe deposit boxes.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.

We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: La Quinta by Wyndham Lexington, 1919 Stanton Way, Lexington, Kentucky 40511

Employment Status: Full-time

Front Desk Agent

About Us:

From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority - people. Currently, Midas Hospitality operates 40+ hotels in 14 states with a focus on select-service and extended-stay properties for leading brands such as Marriott, Hilton and IHG. At Midas Hospitality, we make room for people's dreams. That means building a company where people love to work, our financial partners love the results and everyone loves the experience.

As a people-first organization, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic. We aim to competitively compensate our associates and reward their contributions.

Please visit our website for more information: www.midashospitality.com

Start Your Journey with Midas Hospitality:

Midas Hospitality is seeking a dynamicFront Desk Agentto join our team. This position will be responsible for arriving, departing and in-house guests as well as telephone inquiries regarding reservations, hotel information and guest concerns.

This position will cover two night audit shifts per week (11PM - 7AM) and must be available to work weekends.

WhatYou Will Be Doing:

• Greets, registers, and assigns rooms to guests. Issues room key and gives directions.


• Sorts incoming mail and faxes for guests.


• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.


• Keeps records of room availability and guests' accounts.


• Computes bill, collects payment, and makes change for guests.


• Makes, confirms, and cancels reservations.

The Ideal Candidate:

• Previous experience as a Front Desk Agent is preferred


• Experience in a customer service industry is required

We offer a range of benefits including, but not limited to:

• Growth and development tools and access to learning


• Robust PTO policies


• Medical/Dental/Vision Coverage


• 401k matching


• Employee Assistance Program


• Discounted products and services

Midas Hospitality is proud to be a drug free workplace and equal opportunity employer.

Job Description

Company Description

Job Description

Company Description

Job Description

Company Description

Job Description

Company Description