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“All Jobs” San Carlos, CA
Jobs near San Carlos, CA “All Jobs” San Carlos, CA

 


  • Maintaining a positive, empathetic and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Knowing our products inside and out so that you can answer questions.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.

  • Managing a team of junior customer service representatives.

  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:


  • High school diploma, general education degree or equivalent.

  • Ability to stay calm when customers are stressed or upset.

  • Comfortable using computers.

  • Experience working with customer support.


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Books Inc. in Palo Alto is looking for an enthusiastic, hardworking bookseller to join our team. 

We are currently hiring for Full-Time positions with flexible availability, including both weekdays and weekends.  

Applicants must have superior customer service skills and a love for books. Bookstore or book industry experience a plus but not required. Responsibilities include recommending books, shelving, cashiering, merchandising and pulling old stock. Our ideal candidate is someone who loves to read and talk about books, can offer friendly customer service, and enjoys working as part of a team. We are looking for someone who can start soon.    

Come work in a fun bookstore environment with a great team and wonderful, book-loving customers!    

Wage: $15.40/hr. Full time includes medical, dental, vision, 401k option, and a great discounts on books!   


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La Farine Bakery in Oakland is seeking part-time counterpeople for all locations. If you’re friendly, dependable, a good team player, and at least 18 years old, we’d love to meet you! Bonus points if you live in the neighborhood and know and love our products.

We will consider applicants who are available to work on Saturdays and Sundays. This is not a temporary position; we strive to develop long-term relationships with our employees.

All La Farine staff must obtain a California Food Handler’s Card within 30 days of employment. 

Please send resume in pdf format only.


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We are looking for responsible, energetic part time employees! Employees will be performing multiple duties and will learn about the restaurant business and poke.

Note: We are looking for long term staff, must have weekday morning availability. About the position:

Poke bar service Responsibilities

• Greet and serve customers with quality food and service.   

• Assist in ensuring a clean, safe and well-organized restaurant.  

• Assist in daily food preparation. 

• Performs routine food service activities according to established operational policies and procedures. 

• Follow food and restaurant safety standards and guidelines. 

• Attention to detail in food/service quality and cleanliness. 

• Ensure a constant and adequate supply of ingredients are prepared and available.      

Job Requirements 

• People Oriented, enjoys working with our guests and fellow associates. 

• Food preparation experience preferred. 

• Must have attention to details. 

• Ability to work positively in a fast-paced environment. 

• Possess good communication and interpersonal skills. 

• Team player. 

• Good time management 

About This Business Hawaiian Poke bar.  


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Are you someone who loves fashion? Cares about our planet? Thought about a job where you can be a personal shopper? Love creating outfits? If you answered Yes, then apply below! A sales associate position will report directly to the sales supervisor.

At Aiken, we are also looking for people, who not only love clothes, but want to make a difference in the world. We are seeking people who can take their concern about the planet, their love of clothes and their fascination around what constitutes as good look and help others look good and feel good.  Let's #makeamericagreenagain!

As a sales associate, you will be responsible for:


  • Helping customers find the clothes they will love and put together outfits.

  • Focusing on the customer experience so that the customer literally enjoys spending time at Aiken.

  • Keeping the store looking organized

  • Restocking the racks and shelves with new styles. 

  • Unpacking and receiving new styles coming from our sustainable designers.


PS. We have a very healthy employee discount so you can wear lots of the cute clothes we offer. Plus we have lots of sales contests where you can win beautiful clothes.

 

:

Minimum 1-2 years retail experience.


  1. Effective communication skills and ability to provide and accept feedback.

  2. Must possess action-oriented skills and ability to lead by example on the sales floor.

  3. Ability to prioritize, organize, and display effective time management skills.

  4. Ability to work in environment of teamwork and collaboration.

  5. Approachable and effective listener.


 


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Retail Wine Shop and tasting bar in North Oakland is looking for a friendly and motivated person to join our team, selling wine (and some beer!) in a fun, dynamic and rewarding atmosphere. Our goal is to create and maintain a welcoming and engaging environment for everyone - to make wine approachable and enjoyable. 

This position also includes non-sales duties, like stocking shelves and stamping bags, some cleaning and caring for the shop, fulfilling wine club orders, taking out recycling, operating the POS system, and opening and/or closing the store. 

A general understanding of wine regions and grape varieties is ideal. Customer service skills, a love for wine, and an eagerness to learn are most essential.

Job requirements: 

* Real world experience in Retail Wines Sales, Restaurant, or Hospitality industries (preferably with some wine emphasis)

* Good communications skills

* Sales and customer service experience

* A commitment to excellence

* Ability to interact in a positive way with a diverse range of people

* Self motivation with a sense of personal responsibility that includes punctuality and pride in your work

* Ability to communicate and teach product knowledge to fellow staff members

* A flexible schedule with availability to work weekends

* Excellent references from past employment

* Ability to lift 40-50 pounds sometimes frequently during the day

* Intermittent standing, walking, reaching, sitting

* Comfort in a cool environment (shop at 68-70 degrees at all times)

* Computer (Word, Excel, Google Docs and Sheets) and/or IT skills a bonus!

 

We're seeking someone who can work approx. 10-20 hours per week, including at least one weekend day and afternoon/evening shifts (but not later than 6:30pm at this time)

 

Reply to this post by email with a couple paragraphs telling us about yourself (perhaps how your work history, personality, and/or life experiences might make you a good fit for our team). Please no phone calls or unscheduled drop-ins, thanks!

 

This company seeks diversity: women, BIPOC and LGBTQIA highly encouraged to apply!


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Retail Sales Associate

In this role, you will utilize your personality and strong sales background as well as provide excellent customer service in our retail locations. If you are a results-driven sales professional who remains poised in a fast paced environment, we would love to hear from you.

Essential Functions


  • Greet customers and ascertain what each customer wants or needs.

  • Describe merchandise and explain use, operation, and care of merchandise to customers.

  • Compute sales prices, total purchases and receive and process cash or credit payment.

  • Answer questions regarding the store and its merchandise.

  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges.

  • Demonstrate use or operation of merchandise.

  • Arrange and display merchandise to promote sales.

QUALIFICATIONS


  • Must be at least 18 years of age

  • Strong customer service skills is a plus, training will be provided.

  • Be able to work effectively in a team environment and independently.

  • Fluent verbal and written English skills

If you are bilingual and speak more than one language PLEASE inform us.

 


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Are you someone who loves fashion? Cares about our planet? Thought about a job where you can be a personal shopper? Love creating outfits? If you answered Yes, then apply below! A sales associate position will report directly to the sales supervisor.

At Aiken, we are also looking for people, who not only love clothes, but want to make a difference in the world. We are seeking people who can take their concern about the planet, their love of clothes and their fascination around what constitutes as good look and help others look good and feel good.  Let's #makeamericagreenagain!

As a sales associate, you will be responsible for:


  • Helping customers find the clothes they will love and put together outfits.

  • Focusing on the customer experience so that the customer literally enjoys spending time at Aiken.

  • Keeping the store looking organized

  • Restocking the racks and shelves with new styles. 

  • Unpacking and receiving new styles coming from our sustainable designers.


PS. We have a very healthy employee discount so you can wear lots of the cute clothes we offer. Plus we have lots of sales contests where you can win beautiful clothes.

 

:

Minimum 1-2 years retail experience.


  1. Effective communication skills and ability to provide and accept feedback.

  2. Must possess action-oriented skills and ability to lead by example on the sales floor.

  3. Ability to prioritize, organize, and display effective time management skills.

  4. Ability to work in environment of teamwork and collaboration.

  5. Approachable and effective listener.


 


See full job description

Retail Sales Associate

In this role, you will utilize your personality and strong sales background as well as provide excellent customer service in our retail locations. If you are a results-driven sales professional who remains poised in a fast paced environment, we would love to hear from you.

Essential Functions


  • Greet customers and ascertain what each customer wants or needs.

  • Describe merchandise and explain use, operation, and care of merchandise to customers.

  • Compute sales prices, total purchases and receive and process cash or credit payment.

  • Answer questions regarding the store and its merchandise.

  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges.

  • Demonstrate use or operation of merchandise.

  • Arrange and display merchandise to promote sales.

QUALIFICATIONS


  • Must be at least 18 years of age

  • Strong customer service skills is a plus, training will be provided.

  • Be able to work effectively in a team environment and independently.

  • Fluent verbal and written English skills

If you are bilingual and speak more than one language PLEASE inform us.

 


See full job description

Job Description

Customer Success Managers are responsible for the partnership between Client and our Strategic clients, driving value realization and return on the client's investment. Customer Success Managers are technology-savvy individuals who have experience in digital marketing and know its value in driving strategies. They work directly with our clients to understand business and technical requirements, and to develop solutions to ensure success.

This position includes all of the following aspects:

  • Strategic consulting in digital marketing best practices and bridging communication between Client's digital marketing and digital media solutions.

  • Client relationship management.

  • Project management.

  • Client presentations.

  • Focus on client retention.

  • Cultivate future projects and qualify new opportunities.

  • Frequent interaction with clients including Directors, VPs, and C-level executives of our most strategic accounts.



What you'll do

  • Provide client relationship management for all assigned clients.

  • Be a trusted advisor to enable clients to apply our tools to achieve their business objectives.

  • Provide resources to answer clients' questions, identifying needs for account customization and further implementation where applicable.

  • Ensure that every client contract is renewed.

  • Assist clients to expand their usage and adoption of Client digital government solutions.

  • Work closely with Sales Executive and consult with other team members (consulting/project management/engineering services/customer support) to be sure mutual objectives are met in support of client satisfaction.

  • Communicate consistently with clients throughout the contract lifecycle, escalating important issues where needed.

  • Maintain client contact and provide status updates for all outstanding issues.

  • Manage client expectations, keeping clients satisfied and expectations realistic.

  • Coordinate with customer support to ensure timely closure of quality issues.

  • Coordinate and provide project management in partnership with Client professional services and/or Client partners.

  • Fully understand client requests, documenting and engaging appropriate resources.



What you need to succeed

  • MBA Degree

  • Passion for digital government and client success.

  • Demonstrated exceptional customer skills from previous employment.

  • Strong and proven track record of successfully managing client relationships and technical projects. Preferably 1 – 3 years' prior experience within Customer Success, Customer Satisfaction, Customer Service and/or Inside Sales or Account Development role.

  • Excellent work ethic and leadership skills.

  • Self-motivated, team-oriented, very responsible, and focused on exceeding client expectations.

  • Understanding of enterprise internet business models and online processes, terminology, concepts and strategies.

  • Exceptional organizational, presentation, and communication skills, both verbal and written.

  • Demonstrated ability to deal with change and excel in high-stress situations.



SPECIAL CONSIDERATION GIVEN FOR:

  • Prior account management and/or project management experience

  • Knowledge of and experience with Client digital marketing and digital media technologies.

  • Prior experience with customer success in a SaaS company.

  • Project Management experience.

Skills:
What you need to succeed

  • MBA Degree

  • Passion for digital government and client success.

  • Demonstrated exceptional customer skills from previous employment.

  • Strong and proven track record of successfully managing client relationships and technical projects. Preferably 1 – 3 years' prior experience within Customer Success, Customer Satisfaction, Customer Service and/or Inside Sales or Account Development role.

  • Excellent work ethic and leadership skills.

  • Self-motivated, team-oriented, very responsible, and focused on exceeding client expectations.

  • Understanding of enterprise internet business models and online processes, terminology, concepts and strategies.

  • Exceptional organizational, presentation, and communication skills, both verbal and written.

  • Demonstrated ability to deal with change and excel in high-stress situations.



SPECIAL CONSIDERATION GIVEN FOR:

  • Prior account management and/or project management experience

  • Knowledge of and experience with Client digital marketing and digital media technologies.

  • Prior experience with customer success in a SaaS company.

  • Project Management experience.

Education:
(blank)

Languages:
English Read Write Speak

Skills:Required

  • DIGITAL MARKETING

  • MARKETING

  • BUSINESS DEVELOPMENT

  • DIGITAL CAMPAIGN

  • RELATIONSHIP BUILDING


Company Description

Intelliswift Software, Inc. is a premier business and technology solutions company headquartered in the Silicon Valley, with offices across the United States, India and Singapore.
The company has a proven track record of delivering results through its global delivery centers and flexible engagement models for over 450 brands ranging from Fortune 100 to growing companies.
Intelliswift provides a variety of services including Enterprise Applications, Mobility, Big Data/BI, Staffing Services, and Cloud Solutions.
Growing at an outstanding rate, Intelliswift has been recognized as the second largest private IT Company in the East Bay.


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Job Description


2020 is all about doubling down on our existing verticals (i.e. VC and PE) so we have another year of exponential growth and identifying additional verticals to increase our total addressable market. We've onboarded some of the best known venture capital firms in the world, closed deals with F500 companies, and have found great success selling to a wide variety of large sectors: private capital markets, startups, SMBs and commercial real estate firms to name a few. Our partners on the sales team is hitting or exceeding quota month over month, and we're just entering the hyper-growth stage in Affinity's lifecycle. We believe we're going to fundamentally change the way people leverage their relationships and connect with others to do business, and we're looking for an awesome teammate who can help us build and scale the customer success team as we grow.

What's this opportunity about?

You will be responsible for transforming our current clients into product champions! Your job will be highly cross-functional. You will not only work closely with our clients to understand and address their business needs, but also interface with our sales, product and engineering teams very closely to make sure we place our clients' concerns above everything else. We hope you're excited by challenges a growing company offers, a lot of autonomy, and the prospect of shaping how we interact with our clients at Affinity.


What will I be doing?



  • Own Affinity's growing customer base; build a strategy to manage the engagement and success of our clients

  • Become a product champion! Develop best practices to share across clients helping them best leverage Affinity's full functionality

  • Interface closely with sales, product and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences and have a direct impact on the product roadmap

  • Drive engagement and establish strong relationships with our clients

  • Develop an understanding of our clients' goals and work to help them reach a high level of satisfaction with the product


We'd love to hear from you if:



  • You have prior experience as a customer success / relationship manager at an enterprise SaaS company - owned renewals & up-sells

  • You're a wonderful communicator and have great time-management skills

  • You're hard working, responsive, and willing to get your hands dirty

  • You are or want to be an expert at distilling and prioritizing feedback

  • You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success & advocacy team

  • You love paying attention to detail


Bonus points for:


  • Having relevant industry experience in the CRM / Finance space


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Job Description


Applied Research Works, Inc. is an innovative tech company with offices in Fremont, CA and Kolkata. Our SaaS product provides a value-based platform to deliver transparency to the healthcare industry on a whole new level. We believe that, by creating a single consolidated source of truth for all players in the healthcare world to utilize- from health plans, physician organizations and providers to patients - we can work together to improve the quality of care delivered across the board. Our interoperable platform offers a full suite of products, including quality metrics, risk adjustment, utilization and cost management, machine learning data analytics, gamified provider dashboards, care management and more.


We do not have typical vendor-client relationships with our customers. We think of our clients as our partners in innovation and we recognize the difference between making our clients 'happy’ vs ‘successful’. We expect our Customer Success Associates to view our clients with the same key values in mind.


Do you have a passion for healthcare and technology? If so, we are the perfect company for you! Do you enjoy wearing multiple hats and working with a team of proactive, creative individuals to iteratively build an exciting product? If so, please join our family! Our Customer Success Associates are responsible for ensuring the success of our clients by partnering with customers to effectively onboard, and ensure long term success with the platform.


Responsibilities



  • Proactively manage client relationships and ensure client engagement with the product is high


  • Understand your clients' unique business needs and develop creative solutions that leverage the existing platform


  • Keep knowledge of the healthcare industry and new technology solutions up-to-date


  • Work with the sales, marketing and accounting teams to upsell new features and products to existing clients to optimize their workflow and use of the product, write statements of work, gather and quote pricing options to clients and ensure proper invoicing is completed


  • Conduct live and web-based demonstrations of our platform


  • Gather product feedback, write business requirements and act as an internal advocate for your client-base


  • Wear multiple hats at once! Within the scope of your role, work with internal teams to fulfill project management, product management, account management, business analyst and sales representative roles


  • Work effectively with internal development and product teams in different time zones


  • Troubleshoot issues reported by clients



Requirements:



  • Bachelor’s degree or equivalent years of experience


  • Ability to prioritize, multitask and work efficiently in a fast-paced environment with little direction


  • Strong communication and interpersonal skills


  • Past experience with project management, customer success, training and/or customer service


  • Proactive, self-motivated mindset


  • Ability to simplify complex problems


  • Software engineering or healthcare experience is a plus


  • Willingness to work at night as needed with international teams



At Applied Research Works, Inc., we are committed to maintaining a fun, fast-paced learning environment where your ideas and contributions are heard, no matter what your role is. Our ‘Ohana has created an environment that is supportive, collaborative and dynamic. We are looking to add self-motivated, passionate and hardworking individuals who are ready to grow with us to add to our 'Ohana.


We continually invest in our employees and offer comprehensive benefits including medical/dental/vision coverage, education benefit, public transportation benefit, 401k matching and catered lunches every day in an office fully stocked with snacks to power you through the workday (to name a few).


Please email your resume and cover letter to careers@cozeva.com


Company Description

Founded in 2008, Applied Research Works, Inc. (ARW) is a fast-growing health information technology and services company with headquarters in Fremont, California. Cozeva®, ARW's flagship product, is the operating system for value-based care designed to support health plans and health systems in managing quality, risk, and cost more precisely.

At Applied Research Works, Inc., we are committed to maintaining a fun, fast-paced learning environment where your ideas and contributions are heard, no matter what your role is. ARW culture is driven by data, results and a commitment to creating a sustainable, quality health care system for all. We are looking to add self-motivated, passionate and hardworking individuals who are ready to grow with us.


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Job Description

See Job description at www.letslinc.com/jobs/customer-success-engineer

Company Description

Linc’s Conversational AI platform delivers automated experiences at scale across webchat, email, SMS, Facebook, Google Business Messaging and Voice connected platforms.

From brand awareness, to consultative buying assistance to buying assistance, post-purchase and retention, Linc’s platform provides over 85% out of the box automation for all customers most commonly asked questions.

As a fast-growing startup, Linc has delighted tens of millions of shoppers, and customer list includes world-class brands like Levi's, Carter’s, P&G, Lamps Plus, GoPro, Vineyard Vines, eBags, and L’Oreal. Learn more at letslinc.com.


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Job Description


SAS has been deemed an essential business throughout CA due to Covid-19. We are receiving a large in flux of requests for our services so we are seeking a full time Customer Associate with soft sales to help manage this influx. We are need full-time associates to either work out of our Concord office and/or fully mobile from home. In this role, you’ll be a part of a team that upholds a high bar for customer happiness and strives to best help customers transform the way they hire.


A Customer Associate sits at the intersection of our Customer Success, Product, and Engineering teams to provide a level of support that consistently delights stakeholders. This unique opportunity puts you in the best position to have insight into the product roadmap, manage expectations for future releases, and elevate customers’ experiences.



Who will love this job:
- An advocate: you thrive on engaging with our customers, stopping at nothing to help them succeed.
- A problem solver: you creatively find solutions and discover workarounds using the resources available.
- A wordsmith: you communicate clearly, concisely, and with a friendly tone.
- A helper: you are friendly and patient, crafting a positive experience for our customers with each interaction.
- An efficient worker: you juggle priorities without breaking a sweat, maintaining an excellent level of organization.
- A great teammate: you contribute ideas to elevate your greater team and help them succeed.


What you'll do:
- Serve as the first point of contact for all support communications – primarily via email and live chat – to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately.
- Handle open customer issues and raise when appropriate to ensure timely follow-up and satisfactory resolution.
- Help keep both internal and customer-facing support documentation up-to-date.
- Actively provide recommendations for continuous product and process improvement.
- Build scalable customer-facing resources for common questions and issues.


Requirements
- 1+ years of customer-facing work experience
- Demonstrated perseverance when resolving customer requests
- An aptitude for learning and sharing knowledge with others
- Excellent written and verbal communication skills
- Prior experience walking customers through technical solutions through chat and email a plus
- Your own talents! If you don’t meet 100% of the qualifications above, let us know if your application why you’d be a fit for this role


Benefits:
- Weekly pay and performance bonuses
- Benefits package including Health, Life, and Retirement
- Flexibility in your schedule


We also offer a merit based promotion structure for applicants looking to advance their career into team management.... 


Company Description

SAS is a subsidiary of Globe Life which is Fortune list 593 traded on the NYSE under (GL). We are in all 50 states, Canada, New Zealand, Ireland, and the United Kingdom and is the official insurance company of the Dallas Cowboys and the Texas Rangers! Globe Life has maintained an A+ superior rating from AM Best Company for over 20 years, and have a gold star rating with the BBB. We are also the 24th happiest workplace in America according to Forbes magazine. We are currently the #1 agency in our market internationally. Globe Life was founded in 1900 and provides supplemental benefits to unions, credit unions and associations. Our company has a well-established marketing plan, a strong niche market (20,000+ groups worldwide), and a product highly valued by customers (5 million+ worldwide).


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Job Description


Are you someone who likes to wear different hats and play different roles? Can you envision yourself talking to customers about their business issues and serving as their trusted technical resource for all things Openprise?


The ideal CSA candidate will have a passion for helping customers as you work through onboarding new customers and helping new and existing customers leverage the Openprise platform to continuously gain business value from our products and services.


The Customer Success Associate is a hands-on, technical member of the Customer Success team and has limited upsell, cross-sell, or sales responsibilities. Candidates should have excellent communication skills, be adept at juggling multiple competing priorities, enjoy problem-solving, and be a self-directed contributor. If you like being told what to do, this is not the place for you!


This is an opportunity to be an integral member of the team and work at a small – but rapidly expanding – company and have a real impact on both the success of the CS organization and the overall success of the company.


San Francisco Bay Area is preferred, but remote will be considered for the right candidate.


This role does not offer relocation.


Responsibilities:


● Become an Openprise platform and data management expert


● Provide product training and problem-solving assistance to new and existing customers


● Help define each customer’s platform adoption and implementation plan; identify opportunities for areas they can expand/improve their use of Openprise


● Work interactively with the rest of the CS team to problem-solve, develop new best practices, and improve platform adoption by customers


● Engage with customers to build out jobs in the Openprise platform


 


Requirements:


● 2-3 years working with technology platforms


● Experience in a customer-facing role


● Outstanding writing and verbal communication skills


● Excellent project and time management skills


● Problem solving and technical acuity to find solutions and communicate them back to customers


● Self-driven, motivated, and enthusiastic


● Able to work with a team, local and remote, in a changing environment


 


Pluses:


● Experience communicating technical issues to customers


● Bachelor’s degree


● Completed (and enjoyed) at least one programming class


● Familiarity with marketing and/or sales data and/or marketing and sales operations platforms such as Salesforce.com, Dynamics CRM, Marketo, Pardot, Eloqua, etc.


 


Company Description

Openprise creates Data Orchestration Platforms that automate all the painful, manual processes that your sales automation and marketing automation solutions don’t. With Openprise, data-driven marketing and sales teams can simplify their martech stack with a single, no-code platform to automate hundreds of business processes like list loading, cleansing and enrichment, account scoring, and many more.
Openprise is designed from the ground up for CRM, so it has all the best practices, business logic, and data companies need to clean up their data, focus on the right targets, and scale up their operations to grow revenue faster.


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Job Description


 


Company Industry: Real Estate
Opportunity: The Mom Project is helping to source candidates for the above client who is looking for a Customer Success Manager
Commitment Level: 40 hours per week, 20% remote, 10% travel


 


 


The Mom Project is excited to partner with our client, a backyard home building firm based in San Mateo, CA!


 


**The salary range for this role is $90,000 to $105,000 and will commensurate with experience**


 


Our client is looking for a highly-motivated Customer Success Manager to help tackle the multitude of tasks that keep their well-oiled operation running smoothly. Primarily focused on the delivery, handover and warranty functions, you will report directly to the General Manager and support all aspects of managing the handover and warranty process for our backyard homes.


 


From working with customers to teach them the ins and outs of their new unit, to managing the entire warranty process end-to-end, your role will be massively impactful for their early-stage business. If you’re uber-organized and detail-oriented, love to build longstanding relationships with customers, and enjoy solving problems, this role is for you.


It’s an amazing chance to be an early hire at a seed-stage startup that’s rapidly growing and defining a new multi-billion-dollar category. And, they've got an all-star team.


 


Key Responsibilities:
- **Liaise with homeowners** – be their go-to person from the point the home is delivered and beyond. Answer questions, field warranty requests, ensure any issues are resolved in a swift, high-quality, and professional way.
- **Coordinate with the company's key vendors** – you’ll be responsible for being the project manager beyond delivery day, which means being the key POC with suppliers / vendors / subcontractors.
- **Track financial reconciliation** – when a warranty issue arises, it’s your job to solve it, but they also need to manage the economics. Determine who needs to step up and pay, & ensure it happens.
- **Conduct handover meetings**– one of the most critical meetings with a homeowner is also the last “official” meeting while their project is active. It’ll be your job to coordinate with the project manager to ensure this goes off without a hitch.
- **Prepare handover materials** – a critical piece of a great handover meeting is well-prepped handover pack. They'll rely on you to help them get that ready.
- **Inform product decisions / improvements** – when there are any issues with any units, 1st priority is to solve that homeowner’s problem… 2nd priority is to ensure it doesn’t happen again, if possible (which often means suggesting a way to improve the product, or service).
- **Resolve any issues / problems in a customer-friendly way**– part of great customer service is being able to empathize with a homeowner – it is critical that they see the company as a partner that’s here to help, and it’ll be your job to demonstrate that ethos with customers in every interaction.
- **Manage tracking of final invoices and warranty paperwork** – in order to be successful, they need to track all the moving pieces. They’ll need your help managing the paperwork side.
- **Work with systems and tools** – they use a lot of digital tools in order to do what they do. They’ll need you to embrace them from day one.
- **Assist with special projects** - they’re an early-stage business, and love general athletes who can plug in where needed.


 


Requirements:
- 3+ years in project management or operations roles, ideally in construction
- Self-starter who takes initiative and responsibility for their work and actions
- Strong interpersonal and customer service skills – can own a customer relationship to ensure they feel informed, at ease, and taken care of.
- Comfort working in the uncertainty of a new company, with a consistently evolving agenda
- Strong analytical and organizational skills
- Ability to manage multiple projects and coordinate cross-functional schedules
- An eye for quality, detail, and a desire to perform at a high level
- The ability to travel via car or plane to client meetings and project sites, as necessary


 


Benefits:
- Health, Dental and Vision insurance.
- Free snacks
- Team building retreats
- Bring your dog to work


Company Description

The Mom Project is the career destination for moms. Through our digital marketplace and community, we connect professionally accomplished women with world-class companies. The Mom Project is changing the way women work and redefining career structures by providing women with opportunities that are in balance with their personal goals.


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