Jobs near San Carlos, CA

“All Jobs” San Carlos, CA
Jobs near San Carlos, CA “All Jobs” San Carlos, CA

Do you like vintage artifacts, an open workspace, open books and no meetings? Cool vintage creations looking for collaborative individual across multiple departments. Liaison with customers as well as assisting the Founder on Special Projects. At Tokens & Icons, we create high quality gifts that tell stories. Each product is crafted from authenticated materials and artifacts, encompassing historic icons such as vintage museum material and sports artifacts such as Game Used baseballs, footballs, and hockey sticks from the MLB, NFL, and NHL. Some of our other licensed product lines include the New York MTA, Pan Am and the PGA TOUR. We sell primarily wholesale to museums, gift shops, and catalogs across the country; we also maintain our own retail website: tokens-icons.com

What We’re Looking For:

An enterprising and creative individual to join our collaborative efforts to. As our products often "sell themselves" we are looking for an individual to do the storytelling. The products appeal to peoples' passions, so the task is really about making presentations and following up on inquiries and potential projects with customers. Another important facet of the job will be assisting the Founder navigating in the “digital world.” Our ideal candidate is someone who has 2-3 years of experience in the working world and would like to further develop their small business skills.

What You Bring:


  • A positive, "can do" attitude; you enjoy a variety of challenges and have a desire to learn

  • You have a keen eye for detail and the ability to carefully proof your work

  • You are able to work independently, as well as part of a team

  • You are an effective and empathetic communicator with great writing skills

  • Computer literacy with Apple Systems including Microsoft Office

  • Prior experience is helpful, but we are willing to train the right person

  • Executive Assistant experience a plus, but not required

What we offer:

We value teamwork and a supportive learning environment. We offer a collaborative open office in which you will have exposure to all aspects of the company. This is a great opportunity for anyone who is interested in learning how a small wholesale business works. Our office is located in a quiet West Berkeley neighborhood near University and 6th street.

Benefits After 90 days:


  • 50% of Company Medical Plan Premium Paid

  • Paid vacation and Holidays

Compensation: Commensurate with experience

Due to Trade Shows/in-person presentations, we do have an appearance policy (no facial jewelry or visible tattoos)

Hours: Full time 8:00AM to 5:00PM Monday-Friday; there are periods of high volume before Trade Shows, and during the Holiday season; weekends as required for travel and Trade Shows.

 


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CUSTOMER COORDINATOR FOR DESIGN STUDIO

ABOUT US:   Tina Frey Designs (www.tinafreydesigns.com) is a growing San Francisco based product design company established in 2007. Our products are carried worldwide by independent retailers and multi-store chains. Our collection is regularly featured in prominent publications in the USA and internationally such as the New York Times, Elle Decoration (UK), Marie Claire France, Vogue, Cote Sud, Dwell and many more.   

ABOUT THE ROLE:   You will be working directly with our US and international customers, as well as our service providers. Our employees have plenty of opportunity for personal and career growth as we provide on-the-job training for additional skills. As a growing company, we always have opportunities for additional scope of work and responsibilities when you are ready for it.   

RESPONSIBILITIES:   The position is responsible for daily customer operations of the San Francisco Design Studio.   The ideal candidate is comfortable working in an environment that is deadline driven, fast-paced, highly collaborative, and ever-evolving. Flexibility, accuracy, prioritizing, and multi-tasking are essential. You approach every situation with the goal of providing world-class customer service and a proven ability to assess a situation, and take action if necessary. You are reliable, responsible, and resource driven. You have an eye for details to create a positive customer experience. You possess an infectious positive attitude and sense of humor. 

Primary responsibilities include:   


  • Answer phones, direct calls as appropriate, greet visitors, take accurate messages 

  • Reply to customer emails and inquiries with detailed product knowledge and order assistance 

  • Process, review, and enter customer purchase orders with accuracy 

  • Check picked orders and ship wholesale and retail orders 

  • Ensure execution of all shipping, scheduling pick ups, and receiving 

  • Check and review packed shipments and ensure documentation and packing of orders adhere to specific customer routing guidelines 

  • Prepare shipping package labels, packing lists, and all necessary export documents to accompany shipments 

  • Liaise with receiving, freight and delivery companies for domestic and international shipments 

  • Involved in preparations of products and displays for annual trade shows 

  • Maintain customer contact database - Office upkeep and supplies 

  • Maintain inventory of all office and shipping supplies

  • Possible travel to trade shows and assist with set up, take down, customer service, and sales at exhibitions 

  • Additional projects and assistance with creative tasks as necessary 

WHAT WE ARE LOOKING FOR:   


  • Solid academic background, experience in customer service or interest in wholesale, retail, product and design related industry 

  • Meticulous attention to detail and good with numbers 

  • A love for process, problem solving in complicated situations and a natural desire to simplify processes to optimize efficiency 

  • Strong communication skills and experience 

  • A start-up/hustle/roll-up-your-sleeve mentality 

  • Exemplary time management and organizational skills 

  • Must be technically savvy and computer literate on Macs, including Microsoft Office 

  • Proficiency in Excel and Word is a must. Proficiency in Salesforce, social media, Quickbooks is a plus 

  • Ability to prioritize tasks and meet deadlines - Works well independently, excellent interpersonal communication, team-building and problem solving skills 

  • Proactive, takes initiative, accuracy and good follow-through 

  • Takes pride in and has passion for providing value for the company   

WHAT WE OFFER YOU:   


  • Become a member of our team and help establish our practices 

  • Be involved in discussions about the direction of the business at a macro and micro level 

  • Work in an inspiring environment 

  • no cubicles in sight

  • Competitive compensation commensurate with experience   

BE IN TOUCH:   Please submit your resume with “Customer Coordinator” in the subject line. Include a cover letter explaining why you would be a perfect fit for the role.   Your cover letter should include: - Reason for wanting to join Tina Frey Designs - A brief description of your favorite design object / space (100 words or less)   


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Come join our team at Cowgirl Creamery’s Sidekick, a cheese focused dining destination with a great crew! 

Located in the historic Ferry Building, Sidekick is a carry-away café next to our Cheese Shop that features a cheese-centric menu. We offer lunchtime classics with a seasonal Cowgirl twist. Our menu highlights our own products and many others from local farmers and food producers. And for dessert, our Milk Bar features sweet originals like our San Francisco Egg Cream, made with local Recchiuti Chocolate and Straus organic milk.

What You'll Do:


  • Uphold high standards of excellent service

  • Be fast, friendly and accurate in every customer interaction

  • Assist with all aspects of foodservice operations

  • Maintain a high level of food quality 

  • Maintain a clean and safe work environment

  • Participate in the spirit of teamwork and collaboration

What We're Looking For:


  • Restaurant and/or foodservice experience preferred, either FOH or BOH

  • Knowledge of Aloha and general kitchen experience are a big plus

  • People who have a positive outlook and enjoy working in dynamic environments

  • ServSafe Certified within 30 days

Schedule, Perks & Pay:


  • Full-time and part-time positions available, pay rate DOE

  • Cowgirl Creamery offers health and dental insurance, 401K, paid time off, and a 25% discount!

  • Bonus perks like swag to keep you warm, coffee & treats to keep you going, birthday gifts, and endless Cowgirl cheer!

Ready to Saddle Up?! If you are interested in joining our stellar team, please respond with a current resume 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 


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Right now we’re looking for an experienced customer service pro to work at our cash register. You’ll spend your day in a beautiful, bright, open-air garden setting. You’ll ring people up, answer tons of questions, help connect our customers to the appropriate salespeople and/or services, answer the phone, keep our register station clean and well-organized, and spread good feelings to everyone you interact with.

The cashier at Flora Grubb Gardens is at the center of our customer experience. Our wonderful customers are the most important part of our business, and it will be your job to ensure that all your interactions with customers express how important they are to us.

We’ll count on you to be the champion of the processes we’ve developed, and to help us constantly improve them.

You’ll need to know a lot about plants and gardens. At the register, you’ll get a lot of practical questions about plant care, so you’ll need to be able to answer them authoritatively, and also admit quickly when you don’t have the answer and find someone else on staff who does. You won’t need to start out with advanced plant identification skills, but experience as a professional gardener or landscaper would be great.

Surrounded by plants and plant experts in our nursery, you’ll learn something new every day. Through formal training, conversation with knowledgeable coworkers, and lots of hands-on experience, our Sales Associates consistently improve their skills in plant ID and plant care.

As Sales Associates acquire garden design skills and plant expertise, they are promoted to Sales Specialists and beyond. Many of our long-term staff working at every level of our business started here as Sales Associates. We are committed to the personal and professional growth of our staff members.


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Construction Coordinator


  • This is a critical position in our company to assure that our longer duration jobs for Plumbing and HVAC flow smoothly.

  • The ultimate goal is 100% customer satisfaction

Hours & Working Conditions


  • Average 40 hours per week (typically 9:00 a.m. to 5:30 p.m. weekdays) some flexibility on start time.

  • Overtime as needed

Duties and Responsibilities


  • Coordinate Plumbing and HVAC jobs with Construction Manager

  • Coordinates personnel in accordance with customer needs and job requirements as outlined by Construction Manager

  • Initiates the process of applying for permits, rebates and inspections for construction department

  • Schedules construction jobs on industry specific software, Service Titan

  • Open, clear communication with customers regarding job scheduling, job progress and other important details of the work to be performed.

  • Participates in daily meeting with Construction Manager and Accounting regarding job progress and billing.

  • Ensure complete customer satisfaction upon completion of work.

  • Able to perform basic duties of Customer Service Representative, when necessary which involves answering incoming calls and booking calls for Service Department.

  • Provide customers with information and pricing on service agreements, accessories, and other comfort improvements

  • Provide customers with information on new equipment when repairs exceed a pre-determined cost

  • Other duties as needed

Job Requirements


  • Good phone etiquette and friendly with co-workers

  • Organized and focused

  • Computer literate

  • Attention to detail

  • Can handle multiple tasks

Salary and Benefits


  • Hourly Salary of $20-$26/Hour

  • 40 hour week, plus overtime as necessary

  • Stable Work Environment-38 Years in Business with no layoffs

  • Paid Holidays, Sick Days and Vacation

  • Sales related Spiffs and Bonuses

  • Kaiser HMO Health Insurance-100% paid

  • Dental and Vision Insurance-100% paid

  • 401K Match up to 4% after 1 year

  • Profit Sharing for eligible employees

  • Company sponsored lunches when goals are met

  • Awards and Employee Appreciation Dinner


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Cashier/Customer Service Advisor - Day Shift

Full Benefits - Paid Time Off

PICK-n-PULL Auto Dismantlers is a self-service auto dismantling and recycling company, now with 60+ LOCATIONS throughout the U.S. and Canada, which is focused on consolidating the highly fragmented recycled auto parts market. PICK-n-PULL is a $300+ million, fastest growing division of Schnitzer Steel Industries, Inc. Schnitzer is a 100 year old publicly traded company with revenues in excess of $1.5 billion.

General position summary:


  • Greet, assist and advise customers

  • Work as a team to meet the stores sales goals with a ‘can do’ selling spirit

  • Maintain a pleasant, respectful, and helpful disposition

  • Cash handling experience preferred

  • Basic automotive knowledge is a plus

  • Bi-lingual in Spanish a plus

***PICK-n-PULL hire is contingent upon clearing a pre-employment drug screen and background check ***

Schnitzer Steel Industries is proud to be selected four years in a row as one of the “World’s Most Ethical Companies” and to be recognized for our exceptional values. We promote a workplace free from discrimination and are an Equal Opportunity Employer. We strongly believe that diversity of experience, perspectives, and background will lead to a better culture for our employees, and better products and services for our customers. We cherish our values and encourage everyone to become part of changing the way the world conserves natural resources, supports sustainability, and preserves the environment through recycling.

Schnitzer Steel Industries offers full time employees benefits such as 401K, health, dental, vision and life insurance. We also offer growth opportunities, employee recognition programs and employee discounts.

Job Type: Full-time

Salary: $15.00 /hour

Experience:


  • customer service: 1 year (Preferred)

  • cashier: 1 year (Preferred)

  • Knowledge on cars: 1 year (Preferred)


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Barista (food and drinks) Rockstar barista & food handler cafe   

About Us 

Robin’s Cafe is located within ODC theater in San Francisco’s Mission District. Our cafe was founded in 2016 and we have a dedicated following of dancers and students, local companies, and the surrounding neighborhood. We are currently seeking a part time barista (20+ hours/week, $15/hour + tips) who are great team players that will learn and continue to grow with the cafe.  Our community is incredibly kind and supportive, the cafe is growing quickly, and we are looking for a barista to fill out our ranks.

About the Job 

You will train in making espresso drinks with Linea Caffe and will be taught to make the food on our menu. A typical day at the cafe is you learning and rotating between each stations. The best part of this job is that you will never get bored doing just one thing. You will learn to make food, drinks, prep for the next day, and interact with our customers. Our cafe strive to deliver the greatest quality when it comes to our service and our food/drinks so when the line is out the door, your focus turns to ensuring each person receives a friendly and quality food and coffee experience. As a new cafe, we’re eager for your input. When you see a system that needs to be improved, we look forward to working with you to build it!

About You 

Our ideal candidate is a person that is quick to pick up new skills and you are eager and willing to learn. We are looking for someone that is ready to go and most importantly, reliable. You develop authentic rapport with guests, can work independently as necessary, and you have the savvy know-how to navigate unexpected situations with confidence. You aren't intimidated by a long line of excited people and you love making spaces more efficient in downtime so you're ready for the busy period. Ideally, this isn't your first time working in customer service.

 

Responsibilities  


  • Create espresso drinks and food with a consistent level of excellence. Regardless of the day of the week or the crowds, customers can depend upon receiving an amazing coffee and food experience.

  • Identify ways to improve operating procedures, checklists, and documentation so that your individual observations benefit the entire team and lead to all-around cafe improvements. 

  • Be timely and reliable, dress professionally, and be ready to work through your shift so that your coworkers want to work with you again (and again) and so that visitors look forward to your thoughtful attention.

  • Be a team player. You are responsible for working well with your coworkers to create the smoothest possible working space to fulfill the needs of our customers and that of the cafe.

     

Requirements  


  • Available mornings, evenings, and weekends (we will try to work and be flexible with your schedule)

  • Familiarity with a fast-paced work environment

  • 1-2 years of retail or customer-facing work experience

  • Proven ability to work well within a team environment

     

How to ApplyTo apply please send your resume (as a .doc or .pdf). Please include a short paragraph detailing someone (a teacher or mentor, not your mother!) you are grateful for, and how they nurtured you. We are growing and we are invested in employees who take ownership over their role in order to contribute in a bigger way with us.  


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Mission Montessori believes our goal as educators is to help each child become a passionate member of the human community who is confident, creative, and flourishing. We pride ourselves on taking our mission to heart and having a school culture that supports our mission. We know that our students thrive when we, as adults, feel passionate about our work and create an environment where we also feel confident, creative, and flourishing.

Mission Montessori is currently seeking a Curbside Point Person. In this part-time role, you would be taking charge of our curbside process from beginning to end each afternoon, ensuring it goes smoothly for families, children, and our curbside runners. This is a wonderful position for someone who is quick on their feet, organized, and a great communicator and who wants to spend more time in a childcare/school setting.Job Description:


  • Helping with our curbside pick-up for families to ensure a positive, safe, and smooth experience.


  • Assisting with signing children out and making sure each child is picked up by an authorized adult.

  • Helping supervise children as needed in other classrooms or playground areas on site.

Qualified Candidates Will Have:


  • A joyful disposition and love of working with children of all ages

  • Ability to interact with parents and co-workers in a warm, empathetic, competent and respectful manner

  • A love for being outdoors and active

  • Flexibility and energy

  • Excellent attendance and punctuality

  • Fluency in Spanish - not required, but a plus!

Required Trainings / Credentials: 


  • Proof of 12 ECE units preferred

  • Live-Scan fingerprints and criminal background check

  • Authorization to work in the U.S.

Our ideal hours are Monday to Friday 3:00 to 6:00. If you have hours are that are similar, but don't completely match these, we may still be able to make it work. 

To look at our other positions and/or apply, please visit www.missionmonotessori.org/join-our-team


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Smoked Out BBQ is looking for another team member for our Restaurant. This will be Part-Time.

Roll available: Hours Tuesday-Friday 9am-3:00pm

Looking for a new cashier to start in February.

Job rolls will be to maintain the store front.

Clean tables and restroom.

Sweep and mop the floor.

Take out the trash.

Refill BBQ sauces.

RE-stock the drinks in the fridge.

Ring up customers and handle money.

You also can take home left over food that we do not re-use. Mostly smoked items and on Friday all the sides available.

Job Type: Part-time

Salary: $15/hour

Need to be flexible because i may ask you to come in earlier to do a longer shift. Could start as early as 8am and leave at 4pm. (rare)

Could also be asked to work on the weekends or at night for more money. Night jobs would be food truck events where you will earn tips and it's is extremely heavy.

Job Type: Part-time

Salary: $15.00 to $16.00 /hour

Job Type: Part-time

Salary: $15.00 to $16.00 /hour

Experience:


  • Cashiering: 1 year (Preferred)

Location:


  • Santa Clara, CA 95054 (Required)

License:


  • CA (Required)

Work authorization:


  • United States (Preferred)

Shifts:


  • Morning (Required)

Additional Compensation:


  • Tips

Work Location:


  • One location

Benefits:


  • Health insurance

  • Dental insurance

  • Vision insurance

  • Paid time off

Hours per week:


  • 20-29

Pay frequency:


  • Every week

Benefits:


  • Store Discount

  • Paid Time Off

Paid Training:


  • Yes

Management:


  • Store Manager

Shifts announced:


  • Less than a week prior

Shift:


  • Day

Employees working per shift:


  • 5 or fewer

This Job Is Ideal for Someone Who Is:


  • Dependable -- more reliable than spontaneous

  • People-oriented -- enjoys interacting with people and working on group projects

  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction

  • Detail-oriented -- would rather focus on the details of work than the bigger picture

  • Autonomous/Independent -- enjoys working with little direction

  • High stress tolerance -- thrives in a high-pressure environment

This Job Is:


  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education

  • Open to applicants who do not have a college diploma


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Namaste Yoga & Wellness is a local, independent, woman-owned business, serving the East Bay since 2003. Our two Oakland locations provide over 130 yoga classes per week, and we offer workshops and continuing ed programming. Our retail boutiques extend the experience with eco-friendly yoga wear and sacred objects of beauty. 

Namaste is an equal opportunity employer and strives to manifest a creative, compassionate and joyful environment for our employees. 

SALES & CUSTOMER SERVICE REPRESENTATIVE

Namaste Front Desk Coordinators are the heartbeat of our studios, building and maintaining the community through exceptional customer service, creating a welcoming environment and facilitating studio operations and sales. The FD Coordinator serves as a guide to our members and guests, setting the tone for their experience and navigating them through our services. Coordinators embody the Namaste mission and culture with strong interpersonal communication skills, extensive knowledge of our services and enthusiasm for maintaining the presentation of our facility.Namaste is looking for a dedicated, service-minded individual who is passionate about sharing the benefits of yoga and wellness with others. The right candidate will thrive in a fast paced environment and be able to multitask and handle a variety of responsibilities and situations concurrently.

Reports to: Operations Manager.

Hours: Full and Part Time available, evening and weekend availability required.

Salary: $15-$18/hr, DOE

CORE RESPONSIBILITIES


  • Directs a smooth and efficient flow at the front desk during busy check-ins.

  • Actively promotes and sells memberships, workshops, trainings and retail offerings.

  • Educates guests about the details of our offerings and products.

  • Works with MindBody Online for all bookings and transactions, with a high degree of accuracy.

  • Compassionately holds boundaries and enforces Namaste policies.

  • Executes daily maintenance tasks, upholding a clean, safe, organized and aesthetically pleasing studio and retail space.

  • Supports management and leadership teams by communicating and providing feedback regarding the needs of the space.

REQUIREMENTS


  • Minimum 1 year commitment.

  • Strong sales and customer service skills.

  • Ability to problem solve and take initiative.

  • Strong organizational skills, ability to prioritize.

  • Willing to work in varying shifts and extended store hours.

  • Works effectively within a team as well as independently.

  • Familiar with Namaste studios and key offerings.

  • Strong computer skills; previous experience with MindBody Online a plus.

  • Knowledge of yoga and wellness industry.


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Presidio Sport & Medicine is a PT-owned clinic with one location in the Presidio of San Francisco and another in Mill Valley. We focus on outpatient orthopedics with emphasis on manual therapy, exercise, education, and returning clients to activities they love. Our environment is dynamic, innovative, and supportive. Our culture is passionate, empathetic and collaborative. We have an exciting opportunity for a full-time Client Service Specialist to join our team, working at our San Francisco clinic. Join our team and you’ll enjoy a fulfilling career dedicated to quality care and professional growth. Find out more about us at www.presidiosport.com.  

 

Job Description:  As part of our Client Service Specialist team, you will be integral in helping our clients meet their rehabilitation and fitness goals. Job duties include, but are not limited to: 

· Greet and assist clients, demonstrating excellent customer service 

· Schedule appointments using practice management software  

· Understand and clearly communicate benefit and payment options 

· Collect payment at the time of service 

· Keep schedule filled and therapists updated as schedule changes 

· Maintain a strong knowledge of all PSM services and offerings 

· Answer multi-line phone system and manage messaging 

· Receive and distribute mail, faxes and deliveries 

· Ensure sufficient stock of office supplies, forms and materials 

Qualifications:  

· Receptionist experience, preferably in a medical office  

· Knowledge of health insurance  

· Friendly, professional phone manner and excellent customer service skills 

· Highly organized, able to multi-task and reprioritize duties 

· Strong attention to detail  

· Compliant, self-motivating, team player that works well with others 

· Proficient in Microsoft Office and e-mail; experience with electronic medical records and practice management software a plus 

· Neat, professional presentation of self and surrounding work area 

Hours: We offer hours between 7:00am – 7:00pm. For the best customer service, we have a team of three Client Service Specialists with overlapping hours. We currently have an opportunity for the schedule of Monday through Thursday 9:45am – 6:45pm, and Friday from 8:45am – 5:45pm. Our team also works one Saturday per month, 8:15am – 12:15pm. 

Compensation: We offer competitive compensation commensurate with experience, including hourly pay plus monthly incentives. Our comprehensive benefits package includes medical, dental, paid holidays, paid time off, retirement plan, continuing education, commuter benefits, discounted services, a gym membership, and other employee perks.          


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  General Position Description

The Alliance Specialist provides direct services to child care center clients implementing the project’s vision, goals, and values on a day to day basis.  

This Position Reports to the Alliance Director

Key Responsibilities


  • Maintain high level of  expertise in need and eligibility criteria, admission priorities, and  requirements of the California Department of Education (CDE) Title V Regulations.

  • Keep up-to-date with any changes to CDE Regulations and Management Bulletins.

  • Communicate with  child care center clients and third parties as necessary to obtain and  verify relevant data to determine family need and eligibility for services  prior to enrollment.

  • Perform ongoing need and  eligibility certifications, updates and re-certifications for CDE  subsidized families per regulations.

  • Monitor and resolve issues with Alternative Payment Provider family certificate expirations/extensions on an ongoing basis.

  • Follow up on outstanding  issues until a resolution is reached.

  • Ensure timely transfers of verified family file information to agencies.

  • Closely communicate with participating child care agencies regarding existing or forecasted vacancies.

  • Assists with maintenance of data management and reporting processes and procedures.

  • Perform data entry, data  management, and reporting for a range of early childhood programs utilized  by child care center clients including but not limited to Preschool for All, OECE Early Learning Scholarships, Alternative Payment Providers, and  California Department of Education. 

  • Maintain confidentiality of agency, clients, and family information.

  • Ensure consistent and timely submission of reports.

  • Provide prompt support to client agencies including local travel to sites when necessary. 

  • Attend and proactively participate in all meetings relevant to service delivery      and staff professional development.

  • Stay current in developments and trends in the early education sector and issues relevant to the  mission and make recommendations as appropriate.

  • Entry level accounting data entry as needed.

  • Other projects and/or tasks as assigned by the Alliance Director

Knowledge, Skills, and Experience Required


  • Dedication and commitment to the organization’s mission and values. 

  • Bachelor’s degree, or combination of experience and education that would provide the required knowledge and skills.

  • At least six (6) months experience with early care and education data management preferred and/or strong interest and aptitude for data management, and interest and passion for  early childhood business services.

  • Bilingual English/Spanish or English/Chinese with strong verbal and written communication skills in English and Spanish/Chinese.

  • Excellent organizational, interpersonal, data management and technology skills including proficiency in Microsoft Office, especially Excel.

  • Bookkeeping and/or Quickbooks  experience a plus.

  • Ability to operate with minimal supervision, with initiative and discretion.

  • Ability to prioritize tasks based on current timelines and manage competing priorities.

Physical Requirements

While performing the responsibilities of the job, the employee frequently sits for extended periods of time, and occasionally stands, walks, talks/listens, stoops, kneels, crouches or crawls, and reaches with hands and arms.  The employee occasionally lifts up to 20 lbs.  Close and distance vision and manual dexterity to use a telephone and computer are required. 

Employment Details

Full time, exempt position for non-profit organization.

May require a flexible schedule with occasional evening hours. Primary work location: San Francisco 94133 

Salary and Benefits

Commensurate with experience Health, Dental, Vision, Life Insurance, Retirement Plan, Commuter Transit 12 paid vacation days and 12 paid sick days 

 

San Francisco Early Learning Alliance is an Equal Opportunity Employer


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PRINCIPAL RESPONSIBILITIES:

Under the direct supervision of the Assistant Manager of Guest Engagement and working as part of Guest services, assisting the Dining Room Team with the everyday duties of the Dining room service. These duties include: greeting guests, giving information & referrals, connecting guest’s with other SAF services, handling special needs and requests, issuing disability cards etc. This position, at times, acts as a backup for some Client Safety Services positions and Volunteer coordination. The Guest Services Assistant must demonstrate in their performance, adherence to established policies and procedures exhibiting the defined characteristics associated with attendance and punctuality.

MAJOR DUTIES


  • Working as a team, assist with all aspects of the Dining Room Service encouraging and participating with guest engagement in an effort to identify and assist with their specific needs. This may include: making referrals to other SAF services or other services within the area, handling special needs or requests, screening for and issuing disability cards, facilitating a compassionate and safe environment, etc.

  • Under the direct supervision of the Assistant Manager of Guest Engagement, maintains and dispenses accurate information and referral for Dining Room guests, producing updated service handouts, and maintenance of an ‘events’ bulletin board, etc.

  • Responsible for all participant and/or program data tracked through St. Anthony databases as required by the program.

  • Provide support to all staff with any medical or emergency situation as needed. Attends and participates in relevant meetings and trainings: Guest Services, Dining Room staff, CSS, Direct Service, Foundation-wide, etc. Offer assistance with our weekly Brown Bag distribution.

  • This position will accommodate guests who have special needs (i.e., mental illness, physical disability, hygiene issues, etc). Connects guests with other SAF services including Free Clothing Program, Social Work Center, Technology Lab, Chaplain Services, Clinic, etc. This may include physically walking guests to other programs, and also contacting and following through with other programs, etc.

  • As part of the dining room staff you will assist with special projects and administrative tasks as needed. Help with coordination of holiday volunteers and holiday projects. Participate with the training, orientation, supervision, and evaluation of volunteers and interns assigned to guest services. Provide support with the decorating of the Dining Room for special meals. Assists and works with all members of the Dining Room in responding to the responsibilities and needs of the program- free dining room serving 2,600 meals daily to homeless and low-income individuals and families.

MINIMUM QUALIFICATIONS


  • Two years’ experience in client services, social work or customer service.

  • Must have excellent skills working with homeless, low-income, and mentally disabled persons.Ability to work with a diverse client population.

  • Excellent interpersonal, listening, oral and written communication. Possess conflict de-escalation skills.

  • Ability to prioritize work, handle multiple tasks, and exhibit flexibility in work assignments.

  • Spanish/ Cantonese/ Mandarin speaking desired.

  • Ability to be polite, tactful, and firm with the public.Ability to set limits and to handle emergency and pressure situations.

  • Good organizational skills and detail oriented.Ability to maintain accurate paperwork and complete appropriate follow-through. Administrative skills required to complete projects.

  • Excellent work habits: punctual, reliable, cooperative, and team-oriented.Ability to work with minimal supervision.

  • Commitment to St. Anthony Foundation Statement of Values and a desire to work for a social service agency serving the poor.


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Movie Theatre Staff  Wanted

Rialto Cinemas Elmwood in Berkeley is currently seeking a floor staff position that could lead to assistant management.

This is not a seasonal position. The potential for longer-term stability in an employee is what we invest our training in.

We are looking for talented individuals who will take pride in all aspects of theatre operations to join our team. Floor staff are cross-trained in every area of theatre operations including box office, concessions, ushering, and floor staffing.  They are the most direct representatives of the theatres.  We believe in the power of movie going as both a cultural and social experience. 

Training takes a good 2-3 months to understand all the various systems and duties involved.

Applicants should be in good physical shape, able to stand for long periods, lift up to 40 lb. bags without issue, and make great eye contact. The applicant should also be able to work nights, weekends and holidays. We are specifically seeking an applicant who can be available on Tuesday & Thursday evenings. 

The aim is for some regular shift assignments, and shifts can range from as low as 3 hours to 8 depending on the need of the theatre.

Excellent communication skills, attention to detail and superior customer service are essential.

Applicants for Rialto Cinemas Elmwood must have had demonstrated prior experience in retail as well as other customer service experience.

The current rate is Berkeley's minimum wage of $15.59 per hour.

Immediately hiring for at least two shifts a week (approx 6-12 hours). If the candidate looks promising to be moved into an Assistant Management position, the hourly rate would increase.

 Any past experience in working in a movie theatre or other entertainment field or theatrical environment is a huge plus.

This is a great part time job for a retiree who can meet the physical requirements and has had experience in sales and touch screen knowledge.

Please email your resume along with a cover letter describing why you would you be a great fit for this position. Please gear your cover letter and resume towards this job position.

NO PHONE CALLS OR WALK-INS PLEASE.

Principals only. Recruiters, please don't contact this job poster.

Please do not contact job poster about other services, products or commercial interests.

Customer service, money handling, mindful, quick thinker!


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Mike's Paddle is the leading Stand Up Paddle Board Shop and School in the Bay Area! Join our team of outdoor and retail professionals to provide excellent services to paddlers. We provide lessons, rentals, classes, tours, and retail for the general public. Our offerings has a very wide span: beginner classe, summer camps, surf lessons, international trips. Our retail shop has top of the line boards and accessories in the industry with all top brands in the shop as well as demos. We are looking for an assistant retail store manager to work in a very dynamic and fun environment.

Website: http://www.mikespaddle.com

Yelp Reviews: https://www.yelp.com/biz/mikes-paddle-alameda

Duties and responsibilities include but no limited to:

-Customer Service: Answer phones, email and social media inquiries; assist customers with online and in person transactions; assist customers with board rentals as well as launching and docking boards.

-Retail: Merchandising; store front decorations; help with receiving and stocking; retail sales of boards, paddles and accessories; help with big retail sales events.

-Managing: one other retail sales assistant and dock assistants; interacting with SUP and SUP yoga instructors.

-Social Media: daily instagram posts of shop, paddling or environment.

Job Requirements:

-Retail management experience 1 year or more

-Knowledge of customer and market dynamics and requirements

-Solid communication and interpersonal skills

-Ability to read, write and effectively communicate with customers, peers and management

-Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business

-Ability to work as part of a team and take initiative independent of direct supervision

-Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders. Must be able to lift 40 Ibs.

-Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service

-High school diploma or equivalent; college degree preferred

Preferred Qualifications:


  • Retail Sales experience

  • Knowledge of outdoor industry and products, specially paddling

References:


  • 3 previous references required

Job Type: Full-time


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Cowgirl Creamery at the Ferry Building is hiring Cheesemongers for our cheese shop! We are looking for passionate, friendly individuals to join our amazing team and who want to sell cheese!

Our Ferry Building Shop showcases artisan cheese and specialty products from all over California, America and Europe. It’s a high volume retail store, located at the epicenter of all things local and delicious. Our mission is to educate guests about the world of cheese and to share the stories of all the amazing cheesemakers we represent.

What You'll Do: 


  • Cowgirl Cheesemongers sell quality cheese while providing a memorable experience, and delivering the highest standard of customer service. 

  • Additional job duties include cutting & wrapping cheese, maintaining cheese displays, and assisting with opening/closing.

What We're Looking For:


  • Our ideal candidate has a great attitude, values being part of a team, and enjoys working in fast paced environments.


  • Weekend schedule availability is a must; immediate availability is a plus!

  • This is a fantastic opportunity anyone interested in the cheese industry, regardless of experience - we are eager to train new Cheesemongers in the craft, and welcome seasoned professionals who wish to mentor others. FOH or BOH experience also a plus!

 Perks & Pay:


  • Hourly rate DOE + tips

  • Cowgirl Creamery offers health and dental insurance, 401K, paid time off, and a 25% discount!

  • Small but mighty perks like swag to keep you warm, coffee & treats to keep you going, birthday gifts, and endless Cowgirl cheer!

Ready to saddle up?! Please respond with a current resume.

We look forward to hearing from you!

We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

 


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HI, WE’RE BROADLY!

Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive.

Our culture is diverse and inclusive and what we all have in common is that we find purpose in our work, we know our work has meaning, and we strive to learn from one another as we build Broadly together!

WHAT'S THE JOB REALLY?

As a Customer Success Manager, you will develop and maintain 300-400 relationships with various small business owners across the nation.

As a Broadly product expert, you will teach business owners how to connect with modern consumers, take control of their online presence, and maximize their search-engine ranking by utilizing our patent-pending technology.

You'll manage the entire customer lifecycle from customer onboarding, training, implementation, support, upsells, renewals and expansion.

In this role, you will be the key point of contact for our customers, helping to maximize the value they receive from our solutions, cultivating successful long-term partnerships.

In addition to your Customer Success peers, you'll collaborate and work closely with your Sales, Marketing, Operations, and Engineering teams to deliver a best-in- class customer experience!

COMPENSATION: $50-55K salary, quarterly bonuses, upselling spiffs, stock options and International Travel Stipend!

To Apply, please submit:

1)Cover letter

2)Either a resume or a robust LinkedIn profile

Many thanks,

The Broadly Recruiting Team

REQUIREMENTS:


  • Covering Pacific Time shift of 8:00am to 5:00pm so 11:00am to 8:00 pm EASTERN TIME

  • 2+ years successful track record in a sales / customer success / account management

  • Experience with a technology or SaaS company

  • Strong ability to communicate with confidence, integrity and compassion via phone, email and occasionally in-person.

  • Strong attention-to- detail, ability to multi-task, and manage time. This is a fast-paced role that requires organization and a self-starter approach.

  • Prior Digital Marketing/SEO, Salesforce, CRM experience

  • Experience working in a start up company is a plus

  • BA/BS Degree, or in pursuit thereof

Lovely to have:


  • Strong proven work ethic

  • Exceptional ability to develop relationships

  • Customer focused and prepared to “go the extra mile”

  • Team-first attitude with the ability to work autonomously

  • Highly organized with a strong attention to detail

  • Flexible and adaptable to a rapidly changing environment, #startuplife

  • Creative and excellent problem solver

  • Dog lover, please see our team roster:)

Benefits:


  • Flexible Time Off: We believe that a balance between work and life is essential to happiness and success, so work hard and take the time you need

  • Health Coverage: We offer competitive coverage plans for medical, dental and vision, because you’re worth it

  • Food: We serve catered lunch every week, gather for company happy hours and stock the office with bountiful snacks

  • Fitness: Gym subsidy, commuter benefit

  • Travel: Ask us about our International Travel Stipend

  • Team Bonding: Weekly Happy Hours, Quarterly All Hands and more!

  • Equity: Yeah, you’ll be a stakeholder, we all are!

  • Compensation: $50-55K salary plus bonus and equity

Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law.


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WHO SHOULD APPLY? A message from our care team leader:

“We have a rockstar CCS team, and we are looking for the right person to help it grow! People who are true helpers, collaborative, and accountable will excel in this job. If you are coachable, then you are coming to the right place because your team is here to build on your strengths to help you achieve your goals.

We believe in the power of feedback; not only will we help you improve, but we will also be open to your contributions and ideas. We stay focused when it is needed, and we also know how to have fun at work and outside of the office. We are passionate about the growth of our customers, our teammates and our company.

If you find this compelling, then introduce yourself and put your best foot forward. If you don’t, then click the back button and choose a different adventure. Either way, may the Force be with you as you continue on your journey!” - Amber Costello, Manager of Customer Care

WHAT IS BROADLY? Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive.

Our culture is diverse and inclusive and what we all have in common is that we find purpose in our work, we know our work has meaning, and we strive to learn from one another as we build Broadly together!

WHAT'S THE JOB REALLY?When customers contact Broadly for assistance, our Customer Care Specialists act as “first responders” to solve the problem if possible or escalate to another team if needed. We provide world-class customer support via phone, email and chat.

We wear multiple hats and have to switch gears often. Our future teammate will need to be able to multi-task, prioritize and adapt.

Our goal is to get customers the help that they need as quickly and efficiently as possible- our customers are running small businesses and their time is very valuable. We want to make sure they get the answers they need with ease.

Beyond providing customer support, we also advocate for our customers by providing feedback to the company about their experiences. We often have the opportunity to work on company initiatives that help improve the product and our services.

HOW DO I APPLY? Please send us your resume and a cover letter.

In your cover letter give us a better idea of who you are and why you are applying to Broadly. Need some ideas? Let us know what motivates you, how you can see your past experiences helping you succeed at the role, what your goals are and how Broadly can help you achieve them, etc.

We will consider your resume and cover letter to be an example of the BEST possible work that you can do. Please proof-read it for clear communication, proper grammar and correct formatting to make sure that you are showing us what you’ve got!

We are diligent when it comes to finding the right teammates, so our interview process is a little different! You’ll have an opportunity to meet with several people on the team and check out our office in Fells Point before final decisions are made. You can expect to hear back from us quickly if we want to move forward, so keep an eye out for messages from us!

Thank you,

The Broadly Recruiting Team

Role details:


  • Provide phone, email and/or chat support

  • Manage and prioritize our inbound support channels with speed and accuracy

  • Troubleshoot and resolve account, product, billing and technical issues

  • Drive product adoption, success and happiness with every interaction

  • Be the voice of the customer and collect feedback for product improvement

  • Improve small business' online business listings, social media pages and websites

  • Collaborate cross-functionally with other teams to improve overall customer experience

  • Brainstorm and develop process improvements to build value for Broadly

  • Assist with various internal Broadly projects (depending on skill-set) you Swiss Army knife, you!

Ought to have:


  • Strong ability to communicate with confidence, integrity and compassion over phone and email

  • Strong attention to detail and ability to multi-task and manage time

  • Ability to remain professional and composed during advanced customer situations

  • Experience with Microsoft Office (Word, Excel) and/or Google Suite

  • Experience with handling inbound calls

  • 1-2 years of related experience

  • A strong sense of humor

Lovely to have:


  • Associate's or Bachelor's degree (or in pursuit of)

  • Bilingual a huge plus as we build a diverse employee & client population.

  • Basic HTML/CSS

  • Prior startup experience

  • Experience with Salesforce and Mac OS

  • Project management skills

  • A known allegiance to a Harry Potter house (all houses welcome!)

Benefits:


  • Flexible Time Off: We believe that a balance between work and life is essential to happiness and success, so work hard and take the time you need

  • Health Coverage: We offer competitive coverage plans for medical, dental and vision, because you’re worth it

  • Food: We serve catered lunch every week, host company get-togethers, and stock the office with bountiful snacks

  • Fitness: Gym subsidy, commuter benefit

  • Travel: Ask us about our International Travel Stipend

  • Team Bonding: Team Outings, Weekly meet 'n' greets, Quarterly All Hands and more!

  • Equity: Stock options

  • $22.00/hour, quarterly bonuses, stock options and International Travel Stipend

Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law.


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Job Title: Customer Service Sales Associate

Reports to: Aaron Jones, founder

Effective Date: ASAP

Part Time, hourly rate of 20+ per hour with option to move to full time or salary increase quickly

We are a small, family run business that makes the world’s first line of heated outdoor furniture! Our shop is located in the Bayview district of San Francisco and this is where we make the majority of our furniture, meet with clients and come to work every day. (We are conveniently located across the street from BevMo and a recycling center!) This job focuses on client services and sales.  You are the person who gives our clients their first impression of Galanter & Jones. You are warm, helpful, quick to respond, friendly, persistent without being pushy. You make people feel at home, you anticipate their questions and needs. You are organized and efficient.  Since we are a small start up we have all worn every hat in this operation! We know how to roll up our sleeves and get the job done and we’re looking for someone who understands what it takes to keep a small business rolling. (Flexibility, willingness to jump in and a can do attitude are helpful) This is an integral position and a great opportunity to grow with the company.  

 

Responsibilities Client interface – communication with clients regarding everything from sales to delivery timelines, etc. This is a high touch area and requires good communication skills! When you are in the office, you will be the one to greet and entertain the clients. You make sure the reception area is clean and presentable for clients. You are the one answering questions that come in via and are the voice behind our web based chat. You follow up, then follow up some more and then after that, you keep following up. Sales -  sending out invoices, processing POs, answering endless questions, being VERY well versed in our product, working with Operations to answer questions and get clients what they need asap. When clients want to come by and see our furniture, they meet with you. If a client needs a delivery estimate, you get one!

Outreach - If someone comes to you with a lead, you reach out and introduce them to Galanter & Jones.

Support - Work closely with operations and marketing. 

• Some evenings, weekends and travel required 

Qualifications This position is best suited for an anticipatory, efficient, organized multi tasker who enjoys people.This job requires interaction with high touch clients. A sense of humor is required.  

You got to have hustle. You will be expected to work hard.  Excellent written and verbal communication skills a must.  We use HubSpot, Quickbooks, Dropbox, Slack and Google. 

A little background about our company: Galanter & Jones is a design + fabrication studio in San Francisco  by brother / sister duo Aaron and Miranda Jones. Founded in 2012, we debuted with a line of heated outdoor seating. Smooth and warm like a rock set out in the sun, our pieces are comfortable, durable and beautiful. Many have said that they are as relaxing as being in a hot tub without having to get wet. They completely change the way people can experience the outdoors while simultaneously offering an elegant solution to traditional outdoor heating methods.   We have been featured in a variety of publications including Elle Decor, House Beautiful and Dwell, and earned "Best Outdoor Furniture" at Dwell on Design 2015. Our clients include interior designers, landscape architects and a portfolio of residential, hospitality, and commercial spaces.    


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Job opening for full-time (40 hours per week) Customer Service Representative. Do you enjoy helping people? Are you a good listener? How are your computer skills? We are looking for someone with a good attitude, attendance and work ethic. Experience in an Auto Body Repair environment is helpful but not a requirement. 

 Our CSRs are responsible for the "customer connection" on phones and in person and must be polite, professional, helpful and hospitable. They also will learn to use our management software and enter invoices. Sometimes it may be necessary to drive a customer somewhere for vehicle drop off and pickup.

Shops are open Monday through Friday, 7:30 a.m. - 5 p.m.

 We are a family-owned and operated corporation now doing business as Fix Auto. We offer competitive wages and excellent benefits:

· Health insurance (which includes prescription discounts) premiums paid 100% for employees after 60-day waiting period.  Dental and vision care available for a fee

· Commuter benefits and, if needed, 50% paid parking where lots are available nearby

· Cafeteria plan -- includes flexible medical spending and/or dependent care up to maximum as allowed by the IRS

· Paid Time Off (includes sick pay, personal and vacation--begin earning on day one of employment) as well as paid Holidays 

· after a year of employment: 401k retirement plan 

· There is great opportunity for growth and advancement; we will send you to any ICAR classes needed

Provable authorization to work in the U.S. including  current CA Driver's License with clean driving record is required. We background and drug screen upon job offer and acceptance.

Great opportunity for growth and advancement! Our CSRs often learn to estimate or help in the shop production area. 

Applications submitted through our website at www.lofrano.com (click on Employment and Customer Service Representative) will be viewed or you fax resume to 415 865-8421.  Any privacy information entered on application cannot be viewed by employer until such time as a job offer has been made and accepted. 


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HI, WE’RE BROADLY!

Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive.

Our culture is diverse and inclusive and what we all have in common is that we find purpose in our work, we know our work has meaning, and we strive to learn from one another as we build Broadly together!

WHAT'S THE JOB REALLY?

As Vice President of Client Services, you'll be responsible for our customer experience. You'll be leading a team of fifty people in our two offices.

Compensation: $200k+ plus equity and bonus DOE

VP of CS Responsibilities:


  • Create a company-wide culture of Customer Success and align with Executive Team on key business objectives.


  • Define operational metrics and benchmarks to measure customer health (activation, adoption, usage, satisfaction, upsell, retention, etc.).


  • Optimize and manage customer on-boarding, training, implementation, renewals and retention activities and processes for Customer Success, Professional Services, and Customer Care teams.


  • Scale customer success operations by adopting customer success management, predictive analytics, business intelligence, and customer support technologies.


  • Drive new business growth through expansion and up-sell initiatives.


  • Align with Sales and Marketing to develop sales qualification, vertical specialization, customer retention, advocacy programs, and customer communications.


  • Work alongside Product and Operations teams to improve Broadly’s services and product offerings.


  • Create a company-wide customer feedback process to drive cross-department business initiatives. Our company is built on transparency and feedback, after all!


Requirements:


  • 5+ years experience leading customer-facing organizations


  • 5+ years in a management role, leading large teams


  • Strong understanding of SaaS and recurring revenue business model


  • Proven track record of scaling customer success operations


  • Understanding and empathy for local businesses


  • Strong team mentorship and coaching abilities


  • Entrepreneurial mindset with a strong work ethic


  • Excellent interpersonal, verbal, written communication, and presentation skills


Benefits:


  • Flexible Time Off: We believe that balance between work and life is essential to happiness and success, so work hard and take the time you need


  • Health Coverage: We offer competitive coverage plans for medical, dental and vision, because you’re worth it


  • Food: We serve catered lunch every week, host company get-togethers, and stock the office with bountiful snacks


  • Fitness: Gym subsidy, commuter benefit


  • Travel: Ask us about our International Travel Stipend


  • Team Bonding: Team Outings, Regular Meet'n'Greets,, Quarterly All-Hands, Team off sites and more!


  • Equity Package


  • Did you know that many applicants don't read the whole job description? Please tell us the weather where you live when you apply!


Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law.


See full job description

HI, WE’RE BROADLY!

Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive.

Our culture is diverse and inclusive and what we all have in common is that we find purpose in our work, we know our work has meaning, and we strive to learn from one another as we build Broadly together!

WHAT'S THE JOB REALLY?

As a member of the Operations team, the Desktop Support Technician reviews, analyzes, evaluates, optimizes, and proactively responds to the technical systems and tools to assist the growing needs of the company.

WHO ARE YOU?

 


  • You have:

  • 3-5 years of IT and Desktop Support experience

  • Vendor analysis

  • Equipment procurement

  • Understand business practices and processes.

  • Excellent analytical and problem-solving skills.

  • Mac OS, Windows is helpful

  • Ability to demonstrate good judgment and approach in delivering solutions according to architectural, business, and technological constraints.

  • Knowledge of end-to-end testing: unit testing, user acceptance testing, quality assurance testing, and smoke testing.

  • Adaptable in an always changing and exciting start-up environment!!!!!

Desktop Support Analyst's primary responsibilities:


  • Morning shift from 8:00 am to 5 pm Pacific time, Monday through Friday.

  • Network support and troubleshooting for both wireless and wired configurations, cabling, and telephone.

  • Inventory management, security, and maintenance of IT equipment, hardware, software and laptops.

  • Frontline technical support for business process issues within Salesforce and its connected apps (Talkdesk, SalesLoft, etc).

  • Managing the Broadly Help Desk to be a first point of contact for any technical support for the Oakland office.

  • Standard desktop, workstation & laptop hardware and software troubleshooting.

  • Additional responsibilities include onboarding and offboarding employees and administration of Google, Talkdesk, Salesforce, Microsoft, etc.

  • Proactively find and solve IT and Business Application problems in a growing company with multiple office locations.

  • Audio/Video set-up and configurations for all conference rooms and company meetings.

  • Monitor incidents and service requests to ensure SLAs are met and work with analysts or other team members towards successful on-time resolution.

  • Develop and comply with core IT processes, including change control, change management, policy development & enforcement, systems design review, systems troubleshooting and documentation.

  • Special projects / duties as needed for any and all of two California offices.

Benefits:


  • Flexible Time Off: We believe that a balance between work and life is essential to happiness and success, so work hard and take the time you need

  • Health Coverage: We offer competitive coverage plans for medical, dental and vision, because you’re worth it

  • Food: We serve catered lunch every week, gather for company happy hours and stock the office with bountiful snacks

  • Fitness: Gym subsidy, commuter benefit

  • Travel: Ask us about our International Travel Stipend

  • Team Bonding: Weekly Happy Hours, Quarterly All Hands and more!

  • Equity: Yeah, you’ll be a stakeholder, we all are!

  • Compensation: Salary range $55-70K/year Depends On Experience

Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law. We value diversity and encourage all qualified candidates to apply.


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  Job Description: The  Front Desk Agent will have the opportunity to assist all guests in a sincere and courteous manner to ensure 100% guest satisfaction. This will include registering and processing guests promptly upon arrival and departure, Operating the PBX switchboard in an efficient and professional manner, receiving and transferring calls, and accurately selling rooms, and making reservations. This team member will listen effectively to guests and anticipate needs or concerns before a problem occurs. Also, this team member will perform data entry and generate management operations reports. What does our hotel offer to you as a new team member? A company culture that focuses on its people. A fun, supportive work environment. The candidate may park their car during their shift. 

Job Requirements: The ideal candidate will present the following: 

* Customer service contact experience  

* Accurate cash handling experience  

* Excellent verbal communications  

* Strong organizational skills and detail orientation  

* Ability to operate computers and office equipment  

* Positive attitude, sense of responsibility and dependability, outgoing and friendly  

* Ability to handle pressure with poise and finesse.  We are looking for a team of A Players. The right candidate for our hotel is an individual who demonstrates and exemplifies the following:  

* A true passion for the hospitality business  

* Commitment to exceptional guest service 

 * A positive attitude 

* Long Term Commitment 

* Only serious candidates   


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HI, WE’RE BROADLY!

Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive.

Our culture is diverse and inclusive and what we all have in common is that we find purpose in our work, we know our work has meaning, and we strive to learn from one another as we build Broadly together!

WHAT’S THE JOB, REALLY?

As a member of the Operations team, the Business Systems Analyst (BSA) will partner closely with Client Services to help identify and implement solutions, systems, and tools needed to provide Broadly customers with a world-class experience!

As our company grows and scales, the BSA will be instrumental in driving operational efficiencies that will allow Client Services to meet and exceed its objective of serving local businesses and their customers.

The BSA will report to the Manager of Business Applications working with Salesforce, its 3rd party integrated applications and the Broadly platform. This role will improve business processes for the various departments of the company but primarily collaborate with the Client Services team to build technical solutions to solve their business needs.

The BSA’s primary responsibilities are:


  • Salesforce administrations, configurations, reporting and dashboards, business process and general maintenance.

  • Optimize and troubleshoot Salesforce and its integrated 3rd party business applications.

  • Collaborate in Apex development, visualforce pages, processes builder and flow.

  • Implement Client Service software to build out effective and efficient business processes for the Client Service teams.

  • Interact daily with business groups to understand business processes and requirements for any needs or problems and proactively work to find solutions.

  • Create and document functional requirements for business needs, technical specs for solution design, and sign-off for delivery.

  • Clearly communicate with internal team, customers, and stakeholders with any projects, statuses, issues, and solutions.

The minimum, primary skills, qualities, characteristics and experience necessary to meet this position’s outcomes are:


  • 3-5 years of Salesforce experience.

  • Bachelor’s degree in Computer Science, Engineering, Business or a closely related field, or equivalent experience required.

  • Excellent analytical and problem-solving skills.

  • Strong understanding of business practices and processes.

  • Ability to understand business requirements and convert them into solution designs that fit within the business and technological constraints.

  • Background working in an Agile methodology for development and delivery.

  • Knowledge of end-to-end testing: unit testing, UAT, QA testing, and smoke testing.

  • Adaptable in an always changing and start-up environment! #startuplife!

Benefits:


  • Flexible Time Off: We believe that a balance between work and life is essential to happiness and success so, work hard and take the time you need.

  • Health Coverage: we offer competitive plans for medical, dental and vision, because you’re worth it.

  • Food: We serve catered lunch every week, host company get-togethers and stock the office with bountiful snacks

  • Fitness: Gym subsidy

  • Travel: Ask us about our International Travel Stipend

  • Team Bonding: Team Outings, Regular Meet'n'Greets, Quarterly All Hands and more!

  • Equity: Yeah, you’ll be a stakeholder, we all are!

  • Salary $70k - $90K depending on experience

Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law. We value diversity and encourage you to apply.


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HI, WE’RE BROADLY!

Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive!

WHO ARE YOU?

A highly motivated, problem solver with strong Windows operating systems technical skills to join our Integration Support Team!

You possess well-developed technical skills and a strong attention-to-detail. You have a thorough knowledge of Broadly’s product (and services) and be able to describe its functions, features and details to customers. Integration Support Specialists must multi-task across systems and applications, analyze, isolate and resolve a variety of technical integration issues and can comfortably navigate various technical environments (e.g. Windows, Zapier, Postman/cURL, Salesforce, Github).

WHAT’S THE JOB, REALLY?

The Integration Support Specialist provides world-class technical support for Broadly’s small (and medium sized) business customers. This role ensures seamless automated experiences between Broadly and its customers, ensuring connectivity and productivity, delivering optimal value to Broadly’s customers. This role develops, manages, oversees and supports the business system integrations utilized by Broadly and its valued customers.

As Broadly’s Integrations SME (subject-matter expert), the Integration Support Specialist provides cross-functional assistance bridging the gap between Integrations Engineering, Product, Customer Success, Sales and Broadly’s customers. He/she provides Tier-1 and Tier-2 level assistance for all integration related questions and issues.

The Integration Support Specialist’s primary responsibilities are:


  • Providing world-class technical support to assist Broadly’s customers with integrations.

  • Diagnosing, troubleshooting, and resolving integration questions, issues and other requests.

  • Performing advanced business system integrations (Native, 3rd party, Zapier, etc.).

  • Coordinating efforts to research, develop and administer new business system integrations.

  • Work closely with Broadly Integrations Engineering team to develop and test new business system integrations and enhancements

  • Communicate directly with beta customers to gather requirements and test business system integrations

  • Driving product adoption, success, and satisfaction with every email or phone call.

  • Proactively monitor and resolve broken integrations for “at-risk” integrated customers.

  • Notify and train Sales & Success departments on updates related to integrations.

  • Updating internal and external training materials on Integrations.

The minimum, primary skills, qualities, characteristics and experience necessary to meet this position’s outcomes are:


  • Technical - have strong working knowledge of the Windows operating system environment, including Windows registry, Event Scheduler and Event Viewer and the ability to diagnose issues and research and apply solutions. Also must have working knowledge of basic SQL and relational databases

  • Proactive - recognizes & addresses needs before they arise

  • Committed to confidentiality - can be trusted with highly sensitive and confidential information, default conduct exemplifies integrity

  • Attention-to-detail : must be meticulous with data, systems and customer information

  • Vocal : must communicate directly and frequently with affiliated parties

The preferred skills, qualities, characteristics and experience include:


  • Understanding of internet communication concepts such as HTTP/HTTPS, REST, Webhooks and FTP

  • Salesforce

  • Zapier

  • Webhook zap (Setting up, monitoring)

  • Code zap (Javascript/Python)

  • C#

  • Able to read and comprehend code for documentation

  • Able to make minor edits to fix bugs

  • Able to implement new features (nice to have)

  • Javascript

  • Able to read and comprehend code to answer questions about codebase

  • Git/Github

  • Open/Manage tickets

  • Open PRs for edited code

  • Code Reviews for PRs

Benefits:


  • Flexible Time Off: We believe that a balance between work and life is essential to happiness and success, so work hard and take the time you need

  • Health Coverage: We offer competitive coverage plans for medical, dental and vision, because you’re worth it

  • Food: We serve catered lunch every week, gather for company happy hours and stock the office with bountiful snacks

  • Wellness: mental & physical health is a priority

  • Travel: Ask us about our International Travel Stipend!

  • Team Bonding: Regular Meet'n'Greets, All Hands and more!

  • Equity: Yeah, you’ll be a stakeholder, we all are!

  • Compensation: Salary, Bonus and Equity DOE

Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law. We value diversity and encourage all qualified candidates to apply.


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STATUS: Non-exempt

HOURS: 1.0 FTE (Full-time, 40 hours, occasional evenings and weekends)

REPORTS TO: Program Manager

SALARY: Commensurate with experience

BENEFITS: Health, Dental, Vision Insurance, 403(b) Retirement plan, vacation/sick leave, and benefits

DESCRIPTION: Under the direction of the Program Manager, the Client Services Outreach Associate primary role will be outreach, census support, and front desk support

DUTIES AND RESPONSIBILITIES:

Program Support

Outreach to identify and refer potential clients to WVCS for supportive services.

Outreach and educate current and potential partners and other service providers.

Provide support for Census 2020 programs.

Provide basic information and referrals to clients.

Support all Special Programs (Summer Camps, Back to School Program, etc).

Assist with administrative duties and other tasks as assigned.

Customer Service and Administrative Support:

Provide support to Front Desk volunteers

Schedule, set-up and confirm client meetings and appointments.

QUALIFICATIONS:

High School Diploma and some work experience

Good communication, organizational and multitasking skills.

Demonstrated skills in working with people from various backgrounds.

Computer skills including Microsoft Excel, Word or comparable software required.

Bi-lingual (Spanish, Mandarin or Vietnamese) preferred.

Proven attention to detail plus the ability to organize resources, files, and record data.

Able to lift a 30 lb bag.

Must have valid California driver’s license, car, and proof of current automobile insurance.

ABOUT WEST VALLEY COMMUNITY SERVICES

West Valley Community Services is a nonprofit organization that has been providing safety net services to low income and homeless individuals and families in the west valley region of Santa Clara County for more than 40 years. The mission of West Valley Community Services is to unite the community to fight hunger and homelessness. Our work is guided by the vision of a community where every person has food on the table and every person has a roof over their head.

At West Valley Community Services, we value:

-Compassion – We respond to the needs of others with sensitivity and kindness.

-Dignity – We treat everyone with honor and respect.

-Integrity – We operate with honesty and strong moral principles.

-Service – We bring together the community to help others.

-Diversity – We value each individual’s uniqueness.

These values inform the work we do with our clients, our staff, our board members, and the community.

West Valley Community Services offers a range of safety net services to clients, including a food pantry, affordable housing, emergency financial assistance, a mobile food pantry, financial coaching, family support, case management, and referral services. We also partner with county agencies to ensure clients have access to public health and food assistance benefits. Our programs target families with children, at-risk youth, seniors, individuals, and disabled adults who are extremely low-income, living on a fixed-income, homeless or are at risk of becoming homeless.

West Valley Community Services is the only nonprofit agency helping the almost 22,000 men, women, and children living in poverty in the west valley communities of Cupertino, West San Jose, Monte Sereno, Saratoga, Los Gatos and the surrounding mountain regions. We provide the most vital and basic human services to the community’s neediest individuals and families.

Email Cover Letter and Resume to:

WVCS Jobs – HR:  [Please indicate “Client Services Outreach Associate” in the subject line of the email]


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Mezzo is a high-volume, fast-paced restaurant & cafe located on the busy Telegraph Ave. in Berkeley. We are looking for dedicated employees who can work quickly and provide excellent customer service.

Duties include, but not limited to:

-Preparing sandwiches, salads, and soups on a fast-paced food line

-Taking food orders from customers

-Cleaning/maintaining food prep area and front of restaurant

-Open/Closing Duties: taking out trash, sweeping, mopping, etc.

Minimum Qualifications:

-Must have restaurant or cafe experience

-Must have California Food Handler's certificate or ability to obtain one within 2 weeks of being hired

-Must be friendly, have a great attitude

-Must be able to pay attention to detail---work efficiently and quickly

-Available for a minimum of 3 shifts/week

-Able to lift up to 50lbs

If you have any experience with the following, let us know:

-Barista training

-POS experience (Digital Dining a plus)

Please respond with your resume and your availability. Applicants who do not provide their availability will not be considered. Thank you


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Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Oracle Cloud Customer Success Specialist Cloud at Customer

Overall, the Oracle Cloud Customer Success Manager is an individual contributor role. This critical role requires excellent customer facing skills and requires hands-on technical skills in order to assess the technical environment of Oracle application and infrastructure customers and to apply networking, OS, Database and Application skills to successfully deploy applications on the Oracle Cloud. Further, the role will spend the majority of the time developing use cases for cloud technologies for the client IT infrastructure, in order to move the client to a fully functioning cloud environment. Finally, the role will play a major part in the presales and post sales processes to bolster the revenue generation of the Oracle Cloud Products at the customer site.

*Responsibilities: *

_Implementation Project Manager: _


  • Executes on the value-based architecture defined in the pre-sales solution definition phase


  • Performs rapid assessments of client's internal technology & skills landscape, targeting use cases and deployment strategy for Oracle Cloud products


  • Ensures that customer applications are successfully built/ migrated and integrated into the Oracle Cloud products


_Escalation Manager and Support:_


  • Drives Oracle Cloud adoption/usage and issue escalation engaging with Cloud Ops and PM Technical team, as needed


  • Serves as the voice of the customer the customers advocate and provide feedback to product management and development organizations to enhance both the Service and Oracle processes


  • Trouble shoots issues hands-on keyboard in managed and Engineered Systems environments and to ensure the customer is using the Oracle Cloud products & features.


  • Escalates unresolved customer Cloud infrastructure technical issues - to be worked within the Oracle extended Cloud operations, Dev and Support ecosystem


_Presales and Post Sales:_


  • Ensures that the customer is enabled to use the Oracle Cloud products and features to increase usage


  • Orchestrates the continuous Oracle understanding of Oracle Cloud use case requirements and expansion aligning internal Oracle stakeholders/account activities with the customer's business case, strategy and milestone events


  • Drive architecture discussion and white-boarding sessions with the customer s business, IT & architecture teams to modernize/optimize or transform the customer s IT platform and infrastructure


  • Educates customers on new Cloud Service features and releases


  • Drives high customer satisfaction, as measured by customer referenceability and renewals


PreferredSkills:


  • IaaS/PaaS: Hands-on experience with Oracle Engineered Systems/Database/Networking/Operating Systems/Storage solutions


  • Deep understanding of Oracle Cloud Architecture with special emphasis onHybrid Cloud Architecture


  • Cloud implementation and technical knowledge: preferably in most of these technologies: AWS/S3/MS Azure/VMware vSphere/ MS Hyper-V/Citrix/Rackspace/Dropbox/Splunk,


  • Expertise to develop a hybrid cloud architecture based on customer requirements, as defined in the pre-sales solution development phase


  • Knowledge of how to migrate on-prem workloads and processes to Oracle Cloud including networking and connectivity requirements


  • Knowledge of Oracle Applications architecture, roadmaps and strategies


  • Impeccable client facing and communication skills


For more information, contact: Anita Filip/Principal Talent Advisor - anita.filip@oracle.com

Job: *Sales

Organization: *Oracle

Title: Oracle Cloud Customer Success Specialist Cloud at Customer

Location: United States

Requisition ID: 19001AR0


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WHAT WE BELIEVE We believe that hoteliers deserve better. The global hotel sector is a booming $500B+ industry, yet hotels are facing many complex challenges, including increased pressure from online travel agencies and intense competition from ever-growing room inventory and the shared economy. That coupled with aging, cumbersome technology is making the job of the hotelier more difficult than ever. At Revinate, we use cutting edge technology to build powerful software for hotels to take back control and drive direct revenue. The simplicity and beautiful UX of our solutions are a breath of fresh air in an industry of old technology. THE ROLE/JOB SUMMARY As a Mid-Market Customer Success Manager, you will be a trusted advisor to Mid-Market customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. YOU WILL/JOB RESPONSIBILITIES Goals: Client Success: All clients must be DELIGHTED with Revinate and our service, not just satisfied. Client Management: CSMs are single point of contact with support from other groups like training and Client Solutions. Renewals: Success is driven by high NPS and Renewals. This role will be responsible for renewals of defined Mid-Market accounts in the North America region. Product Support: Understand the requirements of customers, with use cases. Prioritize them for review with the Product team. Responsibilities: Superuser of all Revinate products, know it all inside out Provide coaching and education to improve adoption of the Revinate products suite by each and every customer Conduct regular customer reviews/virtual workshops to identify areas of strength and areas for improvement Deliver best practices to customers to help improve their overall Customer Success and the value that Revinate brings. Building relationships beyond the day­ to ­day customer contact to ensure engagement across the organization. For example, reporting Transparently report and track customers through the loyalty touch­point process Bring intelligent product feedback and recommendations from customers back to the Revinate Product team Renewals – manage renewals with existing customers, coordinating closely with Sales Upsells – educate customers on new Revinate products and identify upsell opportunities, again coordinating closely with Sales IDEAL CANDIDATE/QUALIFICATIONS Demonstrate strong knowledge of account management, including presentations skills, and short/mid/long term opportunity management is essential. Strong technical knowledge, and negotiation skills Experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales/renewals Must be a self-starter; little supervision required Candidates must be able to demonstrate skills to negotiate issues with peers, partners and customers using a Win/Win philosophy 2+ years of experience in account management, consultative sales and /or business consulting, preferably within a SaaS model. Hospitality experience is a plus 25% travel may be required WHAT WE CAN OFFER Benefits Package: Comprehensive Medical, Dental, and Vision benefits for you and your family Discretionary Time Off: You’re in control of your rest and relaxation Family support: Parental leave for those expecting new family members Equity: You're an owner in the company as we build it together Tools & Tech: We empower our employees with the hardware, training, and other materials to help you succeed Extraordinary culture: Focused on learning and every employee’s personal and professional development Change an industry: We’re transforming the way hotels connect with guests, and having fun while we do it Meaningful work: You'll have an opportunity to make a major impact on our company and, as a result, the hospitality industry Amazing co-workers: You'll be surrounded by a passionate, high performing, collaborative team that can help you learn something new every day ABOUT REVINATE  Founded in 2009, Revinate is the global leader in guest data management and intelligence. Revinate counts tens of thousands of the world’s leading hotels as customers and has won numerous awards for its Software-as-a-Service solutions, including 2019 and 2020's Top Rated Email Marketing and CRM by Hotel Tech Report. Revinate makes technology work for hoteliers, so they can make the most of every guest. For more information about Revinate, visit www.revinate.com. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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Job Description


KickFire is seeking someone awesome, creative, motived and process-driven to advance our Customer Success program in the role of Customer Success Advocate. This role embodies the critical intersection of technical expertise and a fanatical focus on customer satisfaction.


This role is tasked with helping KickFire customers with solution education, technical support, and successful onboarding and adoption of the KickFire Platform. A successful candidate will coordinate day-to-day activities that blend the strategic with the practical and tactical, supported by their expertise in Customer Success, SaaS / DaaS solutions, and Retention Strategy.


 


As a Customer Success Advocate, you will:


· On-board new customers and ensure all use-cases are implemented correctly


· Serve as the owner of the post-sales relationship


· Monitor customer adoption and product utilization through routine customer contact to identify exactly how customers are using KickFire and provide customer feedback to Support, Product and Marketing Managers


· Help customers understand the value of KickFire to cultivate loyalty and growth


· Understand the value proposition of KickFire solutions and the customer’s organization to offer best practices and identify up-sell/cross-sell opportunities.


· Participate in driving product go-to-market strategy with customers, serving as an architect to help them maximize their use of KickFire’s data


· Work with Product Support team to determine client success strategies


· Create and manage documentation related to customer success/education


· Become a subject matter expert in all things KickFire


 


 


What You’ll Need To Be Successful:


· Passion for providing a great customer experience


· 3+ years of technical customer success experience or other client-facing technical roles


· Prior experience in a coordinator position, juggling various projects and responsibilities


· Strong verbal (phone), written (email), and visual (presentation) communication skills


· Strong analytical and problem-solving skills with the ability to dive into technical topics


· A general understanding of web technologies such as HTTP, HTML, JSON, JavaScript, REST, DOM, API


· Experience working with Cloud-based or SaaS / DaaS products, as well as recurring revenue contracts


· Strong ability to prioritize and multi-task in a fast-paced environment


· Ability to quickly learn and support new technologies


· Some part of you is a nerd, the other loves talking to people


· You thrive in managed change, and seek to push beyond the status-quo, seeking ways and means to drive outcomes and insights


 


 


Not required, but if you have some of these skills we need to talk:


· Knowledge of and experience with digital marketing technologies


· Serious customer support chops in the tech sector


· Experience implementing digital marketing products with customers


Company Description

The KickFire platform, powered by our proprietary TWIN Caching technology, is revolutionizing the use of IP addresses with its unique ability to identify true last-mile ownership, well beyond public sources.

Working at KickFire provides employees the opportunity to be part of a winning team. Located on North 1st in the Silicon Valley, we are easily reached from 3 different freeways and via light rail. Employees enjoy competitive benefits and a fun work environment. KickFire is an equal opportunity employer.

Extra Benefits:
Full-time position
Bonus or Commission Plan (depending on role)
Paid Time Off (PTO), plus 10 paid holidays
401(k) matching
Stock options
Company sponsored lunches
Commuter Reimbursement Program
Upbeat, casual, positive, creative, and productive work environment
Open communication workplace, where every member of the team knows how they impact the success of the company

Mission: Insight. Intent. Intelligence


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PubMatic is immediately hiring a strong Customer Success Operations Manager for Mobile to join our growing team in Redwood City . The successful candidate will have a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills. This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule. Your role as the Mobile Subject Matter Expert on the Customer Success team supports mobile app publishers with world-class customer service and troubleshooting experience in mobile ad serving. As PubMatic's products and services evolve, the Mobile Ad Operations Manager stays at the forefront of mobile monetization strategies to ensure that the mobile app publisher onboarding + optimization best processes are well defined and are implemented successfully across the Customer Success team. Responsibilities: Work as the SME for Mobile app publisher onboarding and optimization best practice Liaise between US Customer Success team, Mobile Product team and Marketplace monetization team to track & optimize and Mobile monetization for the US region Gather product feedback around Mobile monetization improvement areas based on the feedback received directly from customers or the Customer Success team Manage account setup and maintain accounts on the PubMatic system Ensure on-time execution of technical integrations and deliver service excellence during implementation Work with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans to select clients Keeping multiple support systems updated (e.g. Salesforce, JIRA etc) Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety etc. Generate and interpret reporting that will yield competitive insights for our clients Work closely with internal and external customers to ensure higher returns for end customer Participate in and contribute to on-site quarterly business reviews with clients to review technical issues and product support opportunities Day travel to Bay Area client sites for strategic and quarterly business review meetings Qualifications 1+ years of Android and iOS in-app experience in your most recent roles Demonstrated experience working with mobile SDKs supporting monetization Deep knowledge of in-app ad serving, rich media ads + optimization Knowledge of RTB, PMP, Header Bidding/Wrapper, SDK and various ad formats/ad platforms Knowledge of mobile ad servers + platforms such as InMobi and Google Ad Manager; exposure to DFP or MoPub is a plus Understanding of auction dynamics in a programmatic environment Proficiency in Excel with pivot tables + vlookup Experience with MS Access; SQL and other Database tools is a plus Experience using complex datasets to track performance trends, identify anomalies and their root causes Experience with web applications, web forms and web server ideally HTML or JavaScript Experience with debugging tools like Fiddler, Firebug, Charles log or Chrome Inspector Prior experience with supporting publishers is a plus Personal Characteristics and Competencies: Pro-active and self-motivated Strong attention to detail and extremely well-organized Good with documentation: you will design + build an optimization playbook for mobile Logical reasoning ability, problem solving and analytical mindset Customer service-oriented attitude Organized and structured approach to tasks with an eye for detail Excellent written and spoken English skills


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Job Description


Odoo is seeking to significantly expand its vibrant and innovative sales teams. Apply to work within an organization that values independence, flexibility, and personal growth.


The Customer Success Team is helping customers across Latin America streamline their business processes with Odoo’s integrated software solutions. This is an opportunity for people who are excited to work at the intersection of software and business. You’ll learn the value that software can provide across a variety of verticals and how Odoo’s diverse suite of apps (there’s over 50!) can be used to alleviate company needs.


We expect the candidate to be proactive and have a "get it done" spirit.



RESPONSIBILITIES:



  • Contact customers currently using Odoo

  • Analyze clients' business operations and drive adoption

  • Execute all phases of a subscription renewal plan

  • Build and maintain relationships with clients

  • Empathize with customer needs

  • Be part of the entire sales cycle


MUST HAVE:



  • Bachelor Degree or higher

  • Passion for software products

  • 1-2 years experience in sales

  • Able to work in a rapidly evolving field

  • Excellent communication skills

  • Perfect Spanish


NICE TO HAVE:



  • Experience with ERP

  • Experience in a SaaS company

  • Available immediately

  • Additional languages


 


Company Description

With a small company of smart people who like working hard and have fun too, we released the most disruptive enterprise management software in the world: Odoo. Fully open source, full-featured, with apps small to medium-sized companies can take advantage of.

Odoo is a suite of business apps that cover all enterprise management needs: CRM, eCommerce, Accounting, Project Management, Inventory, etc.


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Position Overview

Wavefront Customer Success engages with customers of all types to understand and accelerate the realization of their business objectives through the successful adoption of Wavefront by VMWare SaaS. We create customers for life by cultivating key relationships through continuous engagement, focusing on delivering positive business outcomes and ensuring a seamless customer experience.

We are a team focused on the following:


  • Developing a plan for each customers success and measuring progress against it


  • While being responsive to the always-on needs of leading SaaS customers, we are focused on delivering best practices to support the top enterprises as they go beyond monitoring on their observability journeys


  • Ensuring timely and successful customer on-boarding, enablement, and training


  • Driving healthy user adoption and expanded usage of relevant Wavefront observability solutions in support of customer use cases


  • Maintaining customer satisfaction by engaging the right VMware teams, removing roadblocks, and influencing product roadmaps in support of our existing customers


  • Aligning and executing on a systematic internal and external customer communication plan


Our success is measured by the increased adoption/consumption of the Wavefront by VMWare solutions and retention and growth of customer relationships.

Basic requirements:


  • Demonstrated track record of successfully managing complex customer relationships in a technology service industry


  • Excellent communication skills, including with internal and external stakeholders and all levels of management.


  • Directly support critical customer concerns and deliver workshops to train customer, Partners and field.


  • Proven record of driving issues to resolution with great customer satisfaction


  • Ability to manage multiple customer accounts, projects and deadlines simultaneously


  • Willing to be a hands-on contributor and a proactive team player


  • Ambitious and driven, thriving in a demanding and fast-paced environment


  • Customer management / customer success experience preferably in SaaS organization


  • Ability to travel occasionally when needed and/or spend significant time interacting with customers remotely on solutions engagements


  • Excellent critical thinking and advanced troubleshooting skills.


  • Provide architectural guidance for the integration of Wavefront by VMware with third-party products within the customers environment such as applications, storage, networking, firewalls, systems management, capacity management and monitoring etc.


  • Maintain per-customer view of reported issues; regularly communicate with customers, sales account teams and Wavefront Product Management and Engineering.


  • Take full ownership of assigned customer engagements, to the point where you feel responsible for the success of the customers deployment addressing their business needs.


  • Participate and partner with product development to help define and contribute to solutions and tooling based on customer requirements contribute directly to the delivery of these solutions through scripting, coding, testing, documenting, demonstrating and/or showcasing at various conferences.


  • Work closely with Product Management and product development team on problem solving, driving product improvements, diagnose issues and yield a solution (workaround or long-term solution) to a customer in the fastest possible time.


  • Fluent in at least 1 programming language, Knowledge of Java, Python or Go programming


  • Knowledge of efficient data structures, query parsing, and optimization.


  • Effective in working both independently and in a team setting with other high performing technical architects.


  • Bachelors Degree in Computer Science, Engineering, Mathematics, related field or equivalent experience.


Category : Engineering and Technology

Subcategory: Software Engineering

Experience: Manager and Professional

Full Time/ Part Time: Full Time

Work From Home: No

Posted Date: 2020-01-30

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape whats possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.


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We are hiring a Full Time Client Relations Associate to join our dedicated team. As an outsourced marketing firm for industry leading clients, we guarantee results and deliver them with efficiency and integrity. Our clients are looking for "an edge" in advertising. There are too many TV ads, radio ads, direct mail pieces and telemarketing trying to grab people's attention. It is our experience that the power of a personal, LIVE presentation is the most effective way to advertise. This job involves face to face sales of services to new business prospects. Our company holds itself to the highest standards, working only with industry leaders who share our values. The Personal Approach: Our method is simple: we apply a customer friendly, face-to-face approach to our marketing and sales strategies. By directly meeting with customers we can dramatically increase our clients’ sales without dramatically increasing their budget. Our technique is proven to be the most effective way to penetrate a target market and acquire new, profitable customers. What does this mean? At this moment, we are looking for energetic, career minded individuals to aid us with our expansion goal. The successful candidates although starting as entry level marketing representatives will be exposed to rapid advancement opportunities into management. Our training program is designed to cross-train the right candidate in all aspects of business and marketing as well as in corporate communication and team leadership. The focus is to prepare them for a position as the general manager of a location, overseeing the marketing and sales campaigns. Extensive training in following areas: Sales and Marketing strategies (direct and indirect) Sales techniques / Campaign management Leading, coaching & motivation Business administration Human resource management Finance Advertising / Public Relations Public Speaking Our Company offers: Performance Bonuses Community Service Opportunities Travel Opportunities This is an outstanding opportunity for recent university graduates to people who are looking for a change or those looking to make a change in their careers. Ready to start your career? Love working in a team? Want to advance quickly? APPLY NOW!


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ABOUT THE COMPANY Swayable is a media analytics platform that doubles the impact of advocacy campaigns and brand advertising by pre-testing how media content (video advertising, etc) influences public opinion. The company had an incredible first two years, launching in January 2018 out of Y Combinator and quickly getting to over $1 M revenues. Current clients include four major Democratic Party presidential candidates as well as major consumer brands. Swayable is a mission-driven Public Benefit Corporation. About the role: Swayable is looking for a fast learning and energetic Client Operations Associate to work closely with Client Operations Manager, CEO, CTO, and founding team to help us scale. The role can start as either a part-time or full-time contract position, with the potential to transition to a permanent role in 3 months. Demand for our product has been growing quickly so we expect there to be a lot of long-term growth opportunity and are open to supporting pathways into a range of broader roles in functions like community management, account leadership, product management, project management, and business operations like HR and finance. Primary responsibilities will be: Partner with the Customer Success and Product teams to set up, execute, and monitor content tests and survey experiments for clients at scale Work with Customer Success to track and organize current tests identifying opportunities, key stakeholders, and potential impact for our customers Partner with Client Success and Accounting to invoice clients and track the economics and margins of client work Support ad-hoc operations projects and lead initiatives Build collaborative relationships with clients About you What you're like: Very strong written and verbal communication skills Good at details and highly organized Motivated and proactive, anticipating what will be needed rather than requiring direction Prepared to work hard while being fun to be around Enthusiastic about technology Passionate about progressive political movements, and interested in marketing/branding, and enthusiastic to work with these clients Intellectually curious and eager to learn new things Great with people, zero-drama Project management experience is a plus Well presented in interactions with clients and able to inspire confidence and communicate successfully and appropriately College degree (or good drop-out story) strongly preferred, with graduate-level education a bonus Strong coursework in science or quantitative social sciences required e.g. physics, biology, economics, psychology, mathematics, statistics. Experience with research and experimentation a bonus What you can do: Most important is being a quick learner of new skills Experience in customer-facing roles is a plus Experience with QuickBooks and Bill.com is a plus but not required Ability to use Excel, Word, Powerpoint, Dropbox, Gmail, Google apps required Bonus points if you have some digital marketing experience, knowledge of Adobe Creative Suite, or video editing To apply, please send us your resume and a brief note about why this role appeals to you and why you think you'd be good at it, including reference to any relevant past experience.


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We are looking for a qualified Customer Service Administrator and Sales Assistant to join our growing company. The person in this position reports directly to the Sales Manager and must be a team player, accustomed to working on timelines and managing a diverse set of tasks. Since we are a small company, the day to day routine varies, strong organizational skills are essential. The ideal candidate must be able to communicate professionally with retail partners, participate in sales events, and provide top-tier service to our customers.

PRIMARY RESPONSIBILITIES:

Process customer orders, order entry, and invoicing (requires Quickbooks, web portals)

Handle retail customer and wholesale account credit card processing and returns as needed (requires Quickbooks, web portals)

Interface with the shipping department to ensure prompt, accurate delivery of all orders

Manage and maintain sales accounts as assigned by sales manager

Manage customer relationships, including customer requests and inquiries via phone, email, and social media.

Ability to set and meet short term and long term sales goals

Assist in product launches for wholesale distribution, including sales outreach and creating newsletters in Mailchimp

Attend trade shows and scheduled store visits as needed

REQUIREMENTS:

Minimum Associate's Degree, or similar experience

Minimum 2-years sales experience

Customer service and administrative experience

Excellent verbal and written communication skills

Exceptional customer service skills, including phone, email, and social media etiquette

Strong attention to detail

Self-motivated and able to work independently

Ability to manage changing priorities

Computer skills (MS Office, Google Suite)

Familiarity with Quickbooks and a quick learner

Professional demeanor

Must be able to lift and carry up to 50lbs and walk throughout office and warehouse facility, including stairs

PREFERRED SKILLS:

Familiarity with the wholesale/retail trade shows

Basic design skills (Adobe InDesign and Photoshop)

Experience with Mailchimp, WordPress, Instagram, Facebook

Experience with office admin responsibilities

Basic IT/communication knowledge/understanding

Compensation: competitive + health benefits

Employment type: full-time

BENEFITS:

Medical and Dental health coverage

8 paid holidays + accrued PTO

4 day work week in West Oakland, CA

A casual and fun work environment

:::Resume + cover letter required:::

MORE ABOUT JUNIPER RIDGE

We are a wilderness fragrance manufacturing company based in an eco-industrial park in West Oakland, where we steam distill our essential oils on site. We formulate our products from wild-harvested and sustainably sourced native plants and use our own essential oils to create a range of aromatic products, including colognes, soaps, essential oils, and incense. Visit www.juniperridge.com for more information.

We look forward to hearing from you!

***Juniper Ridge is an equal opportunity employer, we do not discriminate against a job applicant or an employee because of the person's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.


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The job consists of heavy phone volume, helping people in need of plumbing or heating service. Caring, empathic attitude, attention to detail is critical. You will be part of a team performing similar tasks so cooperation is critical. All data is entered into software system, accuracy is important.

Salary and Benefits


  • Hourly Salary of $17-$22/Hour

  • 40 hour week, plus overtime as necessary

  • Stable Work Environment-38 Years in Business with no layoffs

  • Paid Holidays, Sick Days and Vacation

  • Sales related Spiffs and Bonuses

  • Kaiser HMO Health Insurance-100% paid

  • Dental and Vision Insurance-100% paid

  • 401K Match up to 4% after 1 year

  • Profit Sharing for eligible employees

  • Company sponsored lunches when goals are met

  • Awards and Employee Appreciation Dinner


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Are you tired of the daily grind? Do you spend your time at work staring out the window and wishing you could be somewhere else? Then this is just the job for you! Blue Dog is a professional dog walking company and we’re looking for dog lovers to join our team. If you’re ready to work hard, provide outstanding customer service, and make some new furry friends, we’d love to hear from you!

AVAILABILITY REQUIREMENTS:


  • 5 days/week for 4-6 hours/day

  • Monday-Friday, with availability between 10am-4:00pm 


    • Times will vary depending on route



  • Keep your nights and weekends free!

JOB INFORMATION:


  • Total Compensation of $18.89/hr after 3 months 


    • Hourly Comp of $17/hr + $1.89/hr towards SF City Option healthcare

    • Commuter Benefits



  • Growth opportunities  


    • We are a rapidly growing company made up of dog walkers, assistant managers and territory managers. We promote from within the company so there is always room to move up!



  • This is an employee position, NOT an independent contractor job

  • Location of walks will be in central SF


    • All walks within one neighborhood



JOB DUTIES:


  • Walk up to 4 dogs at a time


    • All walks done on foot (NO DRIVING REQUIRED!) 



  • Provide outstanding customer service to both the dogs and their owners 

REQUIREMENTS: 


  • Must love dogs!

  • Must be able to walk a minimum of 5 miles per day, up hills and stairs, rain or shine

  • Previous success in a customer service position

  • While this is a highly rewarding and fun job it is also very physically and mentally demanding. Being able to work hard is a must!

APPLICATION PROCESS:


  • Must include a Resume AND Cover Letter in order to be considered for employment

  • Cover Letter should include:


    • Why you want to be a Dog Walker

    • Why this job is the perfect fit based on your past experience

    • Your availability Thank you so much for your interest, we’re looking forward to hearing from you!




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