Jobs near Menlo Park, CA

“All Jobs” Menlo Park, CA
Jobs near Menlo Park, CA “All Jobs” Menlo Park, CA

Mike's Paddle is the leading Stand Up Paddle Board Shop and School in the Bay Area! Join our team of outdoor and retail professionals to provide excellent services to paddlers. We provide lessons, rentals, classes, tours, and retail for the general public. Our offerings has a very wide span: beginner classe, summer camps, surf lessons, international trips. Our retail shop has top of the line boards and accessories in the industry with all top brands in the shop as well as demos. We are looking for an assistant retail store manager to work in a very dynamic and fun environment.

Website: http://www.mikespaddle.com

Yelp Reviews: https://www.yelp.com/biz/mikes-paddle-alameda

Duties and responsibilities include but no limited to:

-Customer Service: Answer phones, email and social media inquiries; assist customers with online and in person transactions; assist customers with board rentals as well as launching and docking boards.

-Retail: Merchandising; store front decorations; help with receiving and stocking; retail sales of boards, paddles and accessories; help with big retail sales events.

-Managing: one other retail sales assistant and dock assistants; interacting with SUP and SUP yoga instructors.

-Social Media: daily instagram posts of shop, paddling or environment.

Job Requirements:

-Retail management experience 1 year or more

-Knowledge of customer and market dynamics and requirements

-Solid communication and interpersonal skills

-Ability to read, write and effectively communicate with customers, peers and management

-Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business

-Ability to work as part of a team and take initiative independent of direct supervision

-Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders. Must be able to lift 40 Ibs.

-Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service

-High school diploma or equivalent; college degree preferred

Preferred Qualifications:


  • Retail Sales experience

  • Knowledge of outdoor industry and products, specially paddling

References:


  • 3 previous references required

Job Type: Full-time


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CUSTOMER COORDINATOR FOR DESIGN STUDIO

ABOUT US:   Tina Frey Designs (www.tinafreydesigns.com) is a growing San Francisco based product design company established in 2007. Our products are carried worldwide by independent retailers and multi-store chains. Our collection is regularly featured in prominent publications in the USA and internationally such as the New York Times, Elle Decoration (UK), Marie Claire France, Vogue, Cote Sud, Dwell and many more.   

ABOUT THE ROLE:   You will be working directly with our US and international customers, as well as our service providers. Our employees have plenty of opportunity for personal and career growth as we provide on-the-job training for additional skills. As a growing company, we always have opportunities for additional scope of work and responsibilities when you are ready for it.   

RESPONSIBILITIES:   The position is responsible for daily customer operations of the San Francisco Design Studio.   The ideal candidate is comfortable working in an environment that is deadline driven, fast-paced, highly collaborative, and ever-evolving. Flexibility, accuracy, prioritizing, and multi-tasking are essential. You approach every situation with the goal of providing world-class customer service and a proven ability to assess a situation, and take action if necessary. You are reliable, responsible, and resource driven. You have an eye for details to create a positive customer experience. You possess an infectious positive attitude and sense of humor. 

Primary responsibilities include:   


  • Answer phones, direct calls as appropriate, greet visitors, take accurate messages 

  • Reply to customer emails and inquiries with detailed product knowledge and order assistance 

  • Process, review, and enter customer purchase orders with accuracy 

  • Check picked orders and ship wholesale and retail orders 

  • Ensure execution of all shipping, scheduling pick ups, and receiving 

  • Check and review packed shipments and ensure documentation and packing of orders adhere to specific customer routing guidelines 

  • Prepare shipping package labels, packing lists, and all necessary export documents to accompany shipments 

  • Liaise with receiving, freight and delivery companies for domestic and international shipments 

  • Involved in preparations of products and displays for annual trade shows 

  • Maintain customer contact database - Office upkeep and supplies 

  • Maintain inventory of all office and shipping supplies

  • Possible travel to trade shows and assist with set up, take down, customer service, and sales at exhibitions 

  • Additional projects and assistance with creative tasks as necessary 

WHAT WE ARE LOOKING FOR:   


  • Solid academic background, experience in customer service or interest in wholesale, retail, product and design related industry 

  • Meticulous attention to detail and good with numbers 

  • A love for process, problem solving in complicated situations and a natural desire to simplify processes to optimize efficiency 

  • Strong communication skills and experience 

  • A start-up/hustle/roll-up-your-sleeve mentality 

  • Exemplary time management and organizational skills 

  • Must be technically savvy and computer literate on Macs, including Microsoft Office 

  • Proficiency in Excel and Word is a must. Proficiency in Salesforce, social media, Quickbooks is a plus 

  • Ability to prioritize tasks and meet deadlines - Works well independently, excellent interpersonal communication, team-building and problem solving skills 

  • Proactive, takes initiative, accuracy and good follow-through 

  • Takes pride in and has passion for providing value for the company   

WHAT WE OFFER YOU:   


  • Become a member of our team and help establish our practices 

  • Be involved in discussions about the direction of the business at a macro and micro level 

  • Work in an inspiring environment 

  • no cubicles in sight

  • Competitive compensation commensurate with experience   

BE IN TOUCH:   Please submit your resume with “Customer Coordinator” in the subject line. Include a cover letter explaining why you would be a perfect fit for the role.   Your cover letter should include: - Reason for wanting to join Tina Frey Designs - A brief description of your favorite design object / space (100 words or less)   


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Right now we’re looking for an experienced customer service pro to work at our cash register. You’ll spend your day in a beautiful, bright, open-air garden setting. You’ll ring people up, answer tons of questions, help connect our customers to the appropriate salespeople and/or services, answer the phone, keep our register station clean and well-organized, and spread good feelings to everyone you interact with.

The cashier at Flora Grubb Gardens is at the center of our customer experience. Our wonderful customers are the most important part of our business, and it will be your job to ensure that all your interactions with customers express how important they are to us.

We’ll count on you to be the champion of the processes we’ve developed, and to help us constantly improve them.

You’ll need to know a lot about plants and gardens. At the register, you’ll get a lot of practical questions about plant care, so you’ll need to be able to answer them authoritatively, and also admit quickly when you don’t have the answer and find someone else on staff who does. You won’t need to start out with advanced plant identification skills, but experience as a professional gardener or landscaper would be great.

Surrounded by plants and plant experts in our nursery, you’ll learn something new every day. Through formal training, conversation with knowledgeable coworkers, and lots of hands-on experience, our Sales Associates consistently improve their skills in plant ID and plant care.

As Sales Associates acquire garden design skills and plant expertise, they are promoted to Sales Specialists and beyond. Many of our long-term staff working at every level of our business started here as Sales Associates. We are committed to the personal and professional growth of our staff members.


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Smoked Out BBQ is looking for another team member for our Restaurant. This will be Part-Time.

Roll available: Hours Tuesday-Friday 9am-3:00pm

Looking for a new cashier to start in February.

Job rolls will be to maintain the store front.

Clean tables and restroom.

Sweep and mop the floor.

Take out the trash.

Refill BBQ sauces.

RE-stock the drinks in the fridge.

Ring up customers and handle money.

You also can take home left over food that we do not re-use. Mostly smoked items and on Friday all the sides available.

Job Type: Part-time

Salary: $15/hour

Need to be flexible because i may ask you to come in earlier to do a longer shift. Could start as early as 8am and leave at 4pm. (rare)

Could also be asked to work on the weekends or at night for more money. Night jobs would be food truck events where you will earn tips and it's is extremely heavy.

Job Type: Part-time

Salary: $15.00 to $16.00 /hour

Job Type: Part-time

Salary: $15.00 to $16.00 /hour

Experience:


  • Cashiering: 1 year (Preferred)

Location:


  • Santa Clara, CA 95054 (Required)

License:


  • CA (Required)

Work authorization:


  • United States (Preferred)

Shifts:


  • Morning (Required)

Additional Compensation:


  • Tips

Work Location:


  • One location

Benefits:


  • Health insurance

  • Dental insurance

  • Vision insurance

  • Paid time off

Hours per week:


  • 20-29

Pay frequency:


  • Every week

Benefits:


  • Store Discount

  • Paid Time Off

Paid Training:


  • Yes

Management:


  • Store Manager

Shifts announced:


  • Less than a week prior

Shift:


  • Day

Employees working per shift:


  • 5 or fewer

This Job Is Ideal for Someone Who Is:


  • Dependable -- more reliable than spontaneous

  • People-oriented -- enjoys interacting with people and working on group projects

  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction

  • Detail-oriented -- would rather focus on the details of work than the bigger picture

  • Autonomous/Independent -- enjoys working with little direction

  • High stress tolerance -- thrives in a high-pressure environment

This Job Is:


  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education

  • Open to applicants who do not have a college diploma


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STATUS: Non-exempt

HOURS: 1.0 FTE (Full-time, 40 hours, occasional evenings and weekends)

REPORTS TO: Program Manager

SALARY: Commensurate with experience

BENEFITS: Health, Dental, Vision Insurance, 403(b) Retirement plan, vacation/sick leave, and benefits

DESCRIPTION: Under the direction of the Program Manager, the Client Services Outreach Associate primary role will be outreach, census support, and front desk support

DUTIES AND RESPONSIBILITIES:

Program Support

Outreach to identify and refer potential clients to WVCS for supportive services.

Outreach and educate current and potential partners and other service providers.

Provide support for Census 2020 programs.

Provide basic information and referrals to clients.

Support all Special Programs (Summer Camps, Back to School Program, etc).

Assist with administrative duties and other tasks as assigned.

Customer Service and Administrative Support:

Provide support to Front Desk volunteers

Schedule, set-up and confirm client meetings and appointments.

QUALIFICATIONS:

High School Diploma and some work experience

Good communication, organizational and multitasking skills.

Demonstrated skills in working with people from various backgrounds.

Computer skills including Microsoft Excel, Word or comparable software required.

Bi-lingual (Spanish, Mandarin or Vietnamese) preferred.

Proven attention to detail plus the ability to organize resources, files, and record data.

Able to lift a 30 lb bag.

Must have valid California driver’s license, car, and proof of current automobile insurance.

ABOUT WEST VALLEY COMMUNITY SERVICES

West Valley Community Services is a nonprofit organization that has been providing safety net services to low income and homeless individuals and families in the west valley region of Santa Clara County for more than 40 years. The mission of West Valley Community Services is to unite the community to fight hunger and homelessness. Our work is guided by the vision of a community where every person has food on the table and every person has a roof over their head.

At West Valley Community Services, we value:

-Compassion – We respond to the needs of others with sensitivity and kindness.

-Dignity – We treat everyone with honor and respect.

-Integrity – We operate with honesty and strong moral principles.

-Service – We bring together the community to help others.

-Diversity – We value each individual’s uniqueness.

These values inform the work we do with our clients, our staff, our board members, and the community.

West Valley Community Services offers a range of safety net services to clients, including a food pantry, affordable housing, emergency financial assistance, a mobile food pantry, financial coaching, family support, case management, and referral services. We also partner with county agencies to ensure clients have access to public health and food assistance benefits. Our programs target families with children, at-risk youth, seniors, individuals, and disabled adults who are extremely low-income, living on a fixed-income, homeless or are at risk of becoming homeless.

West Valley Community Services is the only nonprofit agency helping the almost 22,000 men, women, and children living in poverty in the west valley communities of Cupertino, West San Jose, Monte Sereno, Saratoga, Los Gatos and the surrounding mountain regions. We provide the most vital and basic human services to the community’s neediest individuals and families.

Email Cover Letter and Resume to:

WVCS Jobs – HR:  [Please indicate “Client Services Outreach Associate” in the subject line of the email]


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HI, WE’RE BROADLY!

Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive.

Our culture is diverse and inclusive and what we all have in common is that we find purpose in our work, we know our work has meaning, and we strive to learn from one another as we build Broadly together!

WHAT'S THE JOB REALLY?

As a Customer Success Manager, you will develop and maintain 300-400 relationships with various small business owners across the nation.

As a Broadly product expert, you will teach business owners how to connect with modern consumers, take control of their online presence, and maximize their search-engine ranking by utilizing our patent-pending technology.

You'll manage the entire customer lifecycle from customer onboarding, training, implementation, support, upsells, renewals and expansion.

In this role, you will be the key point of contact for our customers, helping to maximize the value they receive from our solutions, cultivating successful long-term partnerships.

In addition to your Customer Success peers, you'll collaborate and work closely with your Sales, Marketing, Operations, and Engineering teams to deliver a best-in- class customer experience!

COMPENSATION: $50-55K salary, quarterly bonuses, upselling spiffs, stock options and International Travel Stipend!

To Apply, please submit:

1)Cover letter

2)Either a resume or a robust LinkedIn profile

Many thanks,

The Broadly Recruiting Team

REQUIREMENTS:


  • Covering Pacific Time shift of 8:00am to 5:00pm so 11:00am to 8:00 pm EASTERN TIME

  • 2+ years successful track record in a sales / customer success / account management

  • Experience with a technology or SaaS company

  • Strong ability to communicate with confidence, integrity and compassion via phone, email and occasionally in-person.

  • Strong attention-to- detail, ability to multi-task, and manage time. This is a fast-paced role that requires organization and a self-starter approach.

  • Prior Digital Marketing/SEO, Salesforce, CRM experience

  • Experience working in a start up company is a plus

  • BA/BS Degree, or in pursuit thereof

Lovely to have:


  • Strong proven work ethic

  • Exceptional ability to develop relationships

  • Customer focused and prepared to “go the extra mile”

  • Team-first attitude with the ability to work autonomously

  • Highly organized with a strong attention to detail

  • Flexible and adaptable to a rapidly changing environment, #startuplife

  • Creative and excellent problem solver

  • Dog lover, please see our team roster:)

Benefits:


  • Flexible Time Off: We believe that a balance between work and life is essential to happiness and success, so work hard and take the time you need

  • Health Coverage: We offer competitive coverage plans for medical, dental and vision, because you’re worth it

  • Food: We serve catered lunch every week, gather for company happy hours and stock the office with bountiful snacks

  • Fitness: Gym subsidy, commuter benefit

  • Travel: Ask us about our International Travel Stipend

  • Team Bonding: Weekly Happy Hours, Quarterly All Hands and more!

  • Equity: Yeah, you’ll be a stakeholder, we all are!

  • Compensation: $50-55K salary plus bonus and equity

Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law.


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WHO SHOULD APPLY? A message from our care team leader:

“We have a rockstar CCS team, and we are looking for the right person to help it grow! People who are true helpers, collaborative, and accountable will excel in this job. If you are coachable, then you are coming to the right place because your team is here to build on your strengths to help you achieve your goals.

We believe in the power of feedback; not only will we help you improve, but we will also be open to your contributions and ideas. We stay focused when it is needed, and we also know how to have fun at work and outside of the office. We are passionate about the growth of our customers, our teammates and our company.

If you find this compelling, then introduce yourself and put your best foot forward. If you don’t, then click the back button and choose a different adventure. Either way, may the Force be with you as you continue on your journey!” - Amber Costello, Manager of Customer Care

WHAT IS BROADLY? Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive.

Our culture is diverse and inclusive and what we all have in common is that we find purpose in our work, we know our work has meaning, and we strive to learn from one another as we build Broadly together!

WHAT'S THE JOB REALLY?When customers contact Broadly for assistance, our Customer Care Specialists act as “first responders” to solve the problem if possible or escalate to another team if needed. We provide world-class customer support via phone, email and chat.

We wear multiple hats and have to switch gears often. Our future teammate will need to be able to multi-task, prioritize and adapt.

Our goal is to get customers the help that they need as quickly and efficiently as possible- our customers are running small businesses and their time is very valuable. We want to make sure they get the answers they need with ease.

Beyond providing customer support, we also advocate for our customers by providing feedback to the company about their experiences. We often have the opportunity to work on company initiatives that help improve the product and our services.

HOW DO I APPLY? Please send us your resume and a cover letter.

In your cover letter give us a better idea of who you are and why you are applying to Broadly. Need some ideas? Let us know what motivates you, how you can see your past experiences helping you succeed at the role, what your goals are and how Broadly can help you achieve them, etc.

We will consider your resume and cover letter to be an example of the BEST possible work that you can do. Please proof-read it for clear communication, proper grammar and correct formatting to make sure that you are showing us what you’ve got!

We are diligent when it comes to finding the right teammates, so our interview process is a little different! You’ll have an opportunity to meet with several people on the team and check out our office in Fells Point before final decisions are made. You can expect to hear back from us quickly if we want to move forward, so keep an eye out for messages from us!

Thank you,

The Broadly Recruiting Team

Role details:


  • Provide phone, email and/or chat support

  • Manage and prioritize our inbound support channels with speed and accuracy

  • Troubleshoot and resolve account, product, billing and technical issues

  • Drive product adoption, success and happiness with every interaction

  • Be the voice of the customer and collect feedback for product improvement

  • Improve small business' online business listings, social media pages and websites

  • Collaborate cross-functionally with other teams to improve overall customer experience

  • Brainstorm and develop process improvements to build value for Broadly

  • Assist with various internal Broadly projects (depending on skill-set) you Swiss Army knife, you!

Ought to have:


  • Strong ability to communicate with confidence, integrity and compassion over phone and email

  • Strong attention to detail and ability to multi-task and manage time

  • Ability to remain professional and composed during advanced customer situations

  • Experience with Microsoft Office (Word, Excel) and/or Google Suite

  • Experience with handling inbound calls

  • 1-2 years of related experience

  • A strong sense of humor

Lovely to have:


  • Associate's or Bachelor's degree (or in pursuit of)

  • Bilingual a huge plus as we build a diverse employee & client population.

  • Basic HTML/CSS

  • Prior startup experience

  • Experience with Salesforce and Mac OS

  • Project management skills

  • A known allegiance to a Harry Potter house (all houses welcome!)

Benefits:


  • Flexible Time Off: We believe that a balance between work and life is essential to happiness and success, so work hard and take the time you need

  • Health Coverage: We offer competitive coverage plans for medical, dental and vision, because you’re worth it

  • Food: We serve catered lunch every week, host company get-togethers, and stock the office with bountiful snacks

  • Fitness: Gym subsidy, commuter benefit

  • Travel: Ask us about our International Travel Stipend

  • Team Bonding: Team Outings, Weekly meet 'n' greets, Quarterly All Hands and more!

  • Equity: Stock options

  • $22.00/hour, quarterly bonuses, stock options and International Travel Stipend

Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law.


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HI, WE’RE BROADLY!

Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive.

Our culture is diverse and inclusive and what we all have in common is that we find purpose in our work, we know our work has meaning, and we strive to learn from one another as we build Broadly together!

WHAT'S THE JOB REALLY?

As Vice President of Client Services, you'll be responsible for our customer experience. You'll be leading a team of fifty people in our two offices.

Compensation: $200k+ plus equity and bonus DOE

VP of CS Responsibilities:


  • Create a company-wide culture of Customer Success and align with Executive Team on key business objectives.


  • Define operational metrics and benchmarks to measure customer health (activation, adoption, usage, satisfaction, upsell, retention, etc.).


  • Optimize and manage customer on-boarding, training, implementation, renewals and retention activities and processes for Customer Success, Professional Services, and Customer Care teams.


  • Scale customer success operations by adopting customer success management, predictive analytics, business intelligence, and customer support technologies.


  • Drive new business growth through expansion and up-sell initiatives.


  • Align with Sales and Marketing to develop sales qualification, vertical specialization, customer retention, advocacy programs, and customer communications.


  • Work alongside Product and Operations teams to improve Broadly’s services and product offerings.


  • Create a company-wide customer feedback process to drive cross-department business initiatives. Our company is built on transparency and feedback, after all!


Requirements:


  • 5+ years experience leading customer-facing organizations


  • 5+ years in a management role, leading large teams


  • Strong understanding of SaaS and recurring revenue business model


  • Proven track record of scaling customer success operations


  • Understanding and empathy for local businesses


  • Strong team mentorship and coaching abilities


  • Entrepreneurial mindset with a strong work ethic


  • Excellent interpersonal, verbal, written communication, and presentation skills


Benefits:


  • Flexible Time Off: We believe that balance between work and life is essential to happiness and success, so work hard and take the time you need


  • Health Coverage: We offer competitive coverage plans for medical, dental and vision, because you’re worth it


  • Food: We serve catered lunch every week, host company get-togethers, and stock the office with bountiful snacks


  • Fitness: Gym subsidy, commuter benefit


  • Travel: Ask us about our International Travel Stipend


  • Team Bonding: Team Outings, Regular Meet'n'Greets,, Quarterly All-Hands, Team off sites and more!


  • Equity Package


  • Did you know that many applicants don't read the whole job description? Please tell us the weather where you live when you apply!


Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law.


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Industry: Home Health Care

Occupational Category: Head Lice Technician

Description: NitPixies is a growing lice removal company seeking Head Lice Removal Technicians in the Oakland and San Rafael areas. We are offering paid training, hourly pay plus commission, and tips. This position is seasonal with the potential to extend for a longer-term. 

Prior experience in the field is a plus. As a Lice Technician, your time will be in one of our spectacular salons screening family members for head lice, providing an organic lice removal treatment to those who require one, and educating the client on how to maintain a lice-free environment. Hours: Part-time / Seasonal Full-time available

Qualifications:


  • Great with children

  • Comfortable with handling all hair types

  • Have a cell phone with texting capabilities

  • Must be able to pass a background check and drug test

  • Must have a flexible schedule

  • Must be detail-oriented and organized

  • Must have strong listening and verbal communication skills

  • Must be able to work independently

  • Professional appearance is a must!

If you are interested in this opportunity, have questions or want to know more, send your resume and let's talk!

 


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HI, WE’RE BROADLY!

Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive.

Our culture is diverse and inclusive and what we all have in common is that we find purpose in our work, we know our work has meaning, and we strive to learn from one another as we build Broadly together!

WHAT’S THE JOB, REALLY?

As a member of the Operations team, the Business Systems Analyst (BSA) will partner closely with Client Services to help identify and implement solutions, systems, and tools needed to provide Broadly customers with a world-class experience!

As our company grows and scales, the BSA will be instrumental in driving operational efficiencies that will allow Client Services to meet and exceed its objective of serving local businesses and their customers.

The BSA will report to the Manager of Business Applications working with Salesforce, its 3rd party integrated applications and the Broadly platform. This role will improve business processes for the various departments of the company but primarily collaborate with the Client Services team to build technical solutions to solve their business needs.

The BSA’s primary responsibilities are:


  • Salesforce administrations, configurations, reporting and dashboards, business process and general maintenance.

  • Optimize and troubleshoot Salesforce and its integrated 3rd party business applications.

  • Collaborate in Apex development, visualforce pages, processes builder and flow.

  • Implement Client Service software to build out effective and efficient business processes for the Client Service teams.

  • Interact daily with business groups to understand business processes and requirements for any needs or problems and proactively work to find solutions.

  • Create and document functional requirements for business needs, technical specs for solution design, and sign-off for delivery.

  • Clearly communicate with internal team, customers, and stakeholders with any projects, statuses, issues, and solutions.

The minimum, primary skills, qualities, characteristics and experience necessary to meet this position’s outcomes are:


  • 3-5 years of Salesforce experience.

  • Bachelor’s degree in Computer Science, Engineering, Business or a closely related field, or equivalent experience required.

  • Excellent analytical and problem-solving skills.

  • Strong understanding of business practices and processes.

  • Ability to understand business requirements and convert them into solution designs that fit within the business and technological constraints.

  • Background working in an Agile methodology for development and delivery.

  • Knowledge of end-to-end testing: unit testing, UAT, QA testing, and smoke testing.

  • Adaptable in an always changing and start-up environment! #startuplife!

Benefits:


  • Flexible Time Off: We believe that a balance between work and life is essential to happiness and success so, work hard and take the time you need.

  • Health Coverage: we offer competitive plans for medical, dental and vision, because you’re worth it.

  • Food: We serve catered lunch every week, host company get-togethers and stock the office with bountiful snacks

  • Fitness: Gym subsidy

  • Travel: Ask us about our International Travel Stipend

  • Team Bonding: Team Outings, Regular Meet'n'Greets, Quarterly All Hands and more!

  • Equity: Yeah, you’ll be a stakeholder, we all are!

  • Salary $70k - $90K depending on experience

Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law. We value diversity and encourage you to apply.


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HI, WE’RE BROADLY!

Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive!

WHO ARE YOU?

A highly motivated, problem solver with strong Windows operating systems technical skills to join our Integration Support Team!

You possess well-developed technical skills and a strong attention-to-detail. You have a thorough knowledge of Broadly’s product (and services) and be able to describe its functions, features and details to customers. Integration Support Specialists must multi-task across systems and applications, analyze, isolate and resolve a variety of technical integration issues and can comfortably navigate various technical environments (e.g. Windows, Zapier, Postman/cURL, Salesforce, Github).

WHAT’S THE JOB, REALLY?

The Integration Support Specialist provides world-class technical support for Broadly’s small (and medium sized) business customers. This role ensures seamless automated experiences between Broadly and its customers, ensuring connectivity and productivity, delivering optimal value to Broadly’s customers. This role develops, manages, oversees and supports the business system integrations utilized by Broadly and its valued customers.

As Broadly’s Integrations SME (subject-matter expert), the Integration Support Specialist provides cross-functional assistance bridging the gap between Integrations Engineering, Product, Customer Success, Sales and Broadly’s customers. He/she provides Tier-1 and Tier-2 level assistance for all integration related questions and issues.

The Integration Support Specialist’s primary responsibilities are:


  • Providing world-class technical support to assist Broadly’s customers with integrations.

  • Diagnosing, troubleshooting, and resolving integration questions, issues and other requests.

  • Performing advanced business system integrations (Native, 3rd party, Zapier, etc.).

  • Coordinating efforts to research, develop and administer new business system integrations.

  • Work closely with Broadly Integrations Engineering team to develop and test new business system integrations and enhancements

  • Communicate directly with beta customers to gather requirements and test business system integrations

  • Driving product adoption, success, and satisfaction with every email or phone call.

  • Proactively monitor and resolve broken integrations for “at-risk” integrated customers.

  • Notify and train Sales & Success departments on updates related to integrations.

  • Updating internal and external training materials on Integrations.

The minimum, primary skills, qualities, characteristics and experience necessary to meet this position’s outcomes are:


  • Technical - have strong working knowledge of the Windows operating system environment, including Windows registry, Event Scheduler and Event Viewer and the ability to diagnose issues and research and apply solutions. Also must have working knowledge of basic SQL and relational databases

  • Proactive - recognizes & addresses needs before they arise

  • Committed to confidentiality - can be trusted with highly sensitive and confidential information, default conduct exemplifies integrity

  • Attention-to-detail : must be meticulous with data, systems and customer information

  • Vocal : must communicate directly and frequently with affiliated parties

The preferred skills, qualities, characteristics and experience include:


  • Understanding of internet communication concepts such as HTTP/HTTPS, REST, Webhooks and FTP

  • Salesforce

  • Zapier

  • Webhook zap (Setting up, monitoring)

  • Code zap (Javascript/Python)

  • C#

  • Able to read and comprehend code for documentation

  • Able to make minor edits to fix bugs

  • Able to implement new features (nice to have)

  • Javascript

  • Able to read and comprehend code to answer questions about codebase

  • Git/Github

  • Open/Manage tickets

  • Open PRs for edited code

  • Code Reviews for PRs

Benefits:


  • Flexible Time Off: We believe that a balance between work and life is essential to happiness and success, so work hard and take the time you need

  • Health Coverage: We offer competitive coverage plans for medical, dental and vision, because you’re worth it

  • Food: We serve catered lunch every week, gather for company happy hours and stock the office with bountiful snacks

  • Wellness: mental & physical health is a priority

  • Travel: Ask us about our International Travel Stipend!

  • Team Bonding: Regular Meet'n'Greets, All Hands and more!

  • Equity: Yeah, you’ll be a stakeholder, we all are!

  • Compensation: Salary, Bonus and Equity DOE

Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law. We value diversity and encourage all qualified candidates to apply.


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HI, WE’RE BROADLY!

Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive.

Our culture is diverse and inclusive and what we all have in common is that we find purpose in our work, we know our work has meaning, and we strive to learn from one another as we build Broadly together!

WHAT'S THE JOB REALLY?

As a member of the Operations team, the Desktop Support Technician reviews, analyzes, evaluates, optimizes, and proactively responds to the technical systems and tools to assist the growing needs of the company.

WHO ARE YOU?

 


  • You have:

  • 3-5 years of IT and Desktop Support experience

  • Vendor analysis

  • Equipment procurement

  • Understand business practices and processes.

  • Excellent analytical and problem-solving skills.

  • Mac OS, Windows is helpful

  • Ability to demonstrate good judgment and approach in delivering solutions according to architectural, business, and technological constraints.

  • Knowledge of end-to-end testing: unit testing, user acceptance testing, quality assurance testing, and smoke testing.

  • Adaptable in an always changing and exciting start-up environment!!!!!

Desktop Support Analyst's primary responsibilities:


  • Morning shift from 8:00 am to 5 pm Pacific time, Monday through Friday.

  • Network support and troubleshooting for both wireless and wired configurations, cabling, and telephone.

  • Inventory management, security, and maintenance of IT equipment, hardware, software and laptops.

  • Frontline technical support for business process issues within Salesforce and its connected apps (Talkdesk, SalesLoft, etc).

  • Managing the Broadly Help Desk to be a first point of contact for any technical support for the Oakland office.

  • Standard desktop, workstation & laptop hardware and software troubleshooting.

  • Additional responsibilities include onboarding and offboarding employees and administration of Google, Talkdesk, Salesforce, Microsoft, etc.

  • Proactively find and solve IT and Business Application problems in a growing company with multiple office locations.

  • Audio/Video set-up and configurations for all conference rooms and company meetings.

  • Monitor incidents and service requests to ensure SLAs are met and work with analysts or other team members towards successful on-time resolution.

  • Develop and comply with core IT processes, including change control, change management, policy development & enforcement, systems design review, systems troubleshooting and documentation.

  • Special projects / duties as needed for any and all of two California offices.

Benefits:


  • Flexible Time Off: We believe that a balance between work and life is essential to happiness and success, so work hard and take the time you need

  • Health Coverage: We offer competitive coverage plans for medical, dental and vision, because you’re worth it

  • Food: We serve catered lunch every week, gather for company happy hours and stock the office with bountiful snacks

  • Fitness: Gym subsidy, commuter benefit

  • Travel: Ask us about our International Travel Stipend

  • Team Bonding: Weekly Happy Hours, Quarterly All Hands and more!

  • Equity: Yeah, you’ll be a stakeholder, we all are!

  • Compensation: Salary range $55-70K/year Depends On Experience

Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law. We value diversity and encourage all qualified candidates to apply.


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Hello Future Blue-Liners!! 

We are an award-winning, full service with a full bar restaurant. We are  searching for enthusiastic people who have a passion for great food and a dedication to delivering excellent service. 

We are currently looking for motivated and experienced ALL POSITIONS to join any of our 7 locations in the bay area. If you are looking for a company where you can learn, grow as a person or into management, this is the opportunity and place for you! 

For further information, please visit www.bluelinepizza.com

About Blue Line: Sister brand to SF's famed Little Star Pizza, Blue Line Pizza is located in Burlingame, San Carlos, Daly City, Mtn View, Campbell, Los Gatos and Danville. Like Little Star, Blue Line Pizza is a full-service restaurant that features award-winning Chicago deep-dish and New York thin crust style pizzas, signature cocktails and regional beers and wines. When this legendary menu is combined with its urban hip environment, it's easy to see why Blue Line Pizza has been named one of the top pizza concepts in the Bay Area.   


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Job Description


Position Summary:


The Customer Success Specialist is responsible for all aspects of the company’s consumer outreach efforts and will provide leadership, strategic direction and day to day management of the function. The Customer Success Specialist will be responsible for building the brand and growth strategy for the business. They will oversee customer plans, sales, marketing and allocate resources across assigned programs. They will also provide advice and guidance to various operating units to ensure overall sales & marketing effectiveness.


 


Essential Functions:



  • Plan, initiate and direct marketing and sales inquiries to determine trends, industry needs and customer preferences to optimize product and related service planning, to develop target markets, and recommend business development strategies.

  • Participate in the development of customer service, sales, and marketing business plans.

  • Provide strategic direction to ensure full understanding of communications objectives.

  • Build brand equity with consumers, franchisees and employees to maintain the company’s differentiation in the marketplace.

  • Assist in sales support, make recommendations or decisions regarding product objectives and strategy, promotions and advertising placement and merchandising

  • Enhance existing customer/market data to build customer base, to increase rate of repeat customers, reduce defectors and cross-market among all channels

  • Provide direction to cross-functional teams in the development & deployment of specific customer service, sales, and marketing programs to drive targeted revenue, including idealization, testing & operational impact.


 


 


Leadership Responsibility:


This position has the opportunity for Senior Management consideration after the first year.


 


Must be eligible to work in the U.S.


 


Reliable transportation to our corporate office


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


 


Company Description

Legion combines proven strategy with professional implementation with unique platforms for advertising to ensure our clients brands gain traction. Our outreach programs allow us to focus on precision and strive for perfection to ensure strong market growth. Our client representatives' goals are to build resilient relationships between clients and potential consumers, with a high return of investment.


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Job Description


Are you someone who likes to wear different hats and play different roles? Can you envision yourself talking to customers about their business issues and serving as their trusted technical resource for all things Openprise?


The ideal CSA candidate will have a passion for helping customers as you work through onboarding new customers and helping new and existing customers leverage the Openprise platform to continuously gain business value from our products and services.


The Customer Success Associate is a hands-on, technical member of the Customer Success team and has limited upsell, cross-sell, or sales responsibilities. Candidates should have excellent communication skills, be adept at juggling multiple competing priorities, enjoy problem-solving, and be a self-directed contributor. If you like being told what to do, this is not the place for you!


This is an opportunity to be an integral member of the team and work at a small – but rapidly expanding company and have a real impact on both the success of the CS organization and the overall success of the company.


This role is in the San Francisco Bay Area and does not offer relocation.


Responsibilities:


● Become an Openprise platform and data management expert


● Provide product training and problem-solving assistance to new and existing customers


● Help define each customer’s platform adoption and implementation plan; identify opportunities for areas they can expand/improve their use of Openprise


● Work interactively with the rest of the CS team to problem-solve, develop new best practices, and improve platform adoption by customers


● Engage with customers to build out jobs in the Openprise platform


 


Requirements:


● 1-3 years working with technology platforms


● Experience in a customer-facing role


● Outstanding writing and verbal communication skills


● Excellent project and time management skills


● Problem solving and technical acuity to find solutions and communicate them back to customers


● Self-driven, motivated, and enthusiastic


● Able to work with a team, local and remote, in a changing environment


 


Pluses:


● Experience communicating technical issues to customers


● Bachelor’s degree


● Completed (and enjoyed) at least one programming class


● Familiarity with marketing and/or sales data and/or marketing and sales operations platforms such as Salesforce.com, Dynamics CRM, Marketo, Pardot, Eloqua, etc.


 


Company Description

Openprise creates Data Orchestration Platforms that automate all the painful, manual processes that your sales automation and marketing automation solutions don’t. With Openprise, data-driven marketing and sales teams can simplify their martech stack with a single, no-code platform to automate hundreds of business processes like list loading, cleansing and enrichment, account scoring, and many more.
Openprise is designed from the ground up for CRM, so it has all the best practices, business logic, and data companies need to clean up their data, focus on the right targets, and scale up their operations to grow revenue faster.


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Job Description


Odoo is seeking to significantly expand its vibrant and innovative sales teams. Apply to work within an organization that values independence, flexibility, and personal growth.


The Customer Success Team is helping customers across Latin America streamline their business processes with Odoo’s integrated software solutions. This is an opportunity for people who are excited to work at the intersection of software and business. You’ll learn the value that software can provide across a variety of verticals and how Odoo’s diverse suite of apps (there’s over 50!) can be used to alleviate company needs.


We expect the candidate to be proactive and have a "get it done" spirit.



RESPONSIBILITIES:



  • Contact customers currently using Odoo

  • Analyze clients' business operations and drive adoption

  • Execute all phases of a subscription renewal plan

  • Build and maintain relationships with clients

  • Empathize with customer needs

  • Be part of the entire sales cycle


MUST HAVE:



  • Bachelor Degree or higher

  • Passion for software products

  • 1-2 years experience in sales

  • Able to work in a rapidly evolving field

  • Excellent communication skills

  • Perfect Spanish


NICE TO HAVE:



  • Experience with ERP

  • Experience in a SaaS company

  • Available immediately

  • Additional languages


 


Company Description

With a small company of smart people who like working hard and have fun too, we released the most disruptive enterprise management software in the world: Odoo. Fully open source, full-featured, with apps small to medium-sized companies can take advantage of.

Odoo is a suite of business apps that cover all enterprise management needs: CRM, eCommerce, Accounting, Project Management, Inventory, etc.


See full job description

Position Overview

Wavefront Customer Success engages with customers of all types to understand and accelerate the realization of their business objectives through the successful adoption of Wavefront by VMWare SaaS. We create customers for life by cultivating key relationships through continuous engagement, focusing on delivering positive business outcomes and ensuring a seamless customer experience.

We are a team focused on the following:


  • Developing a plan for each customers success and measuring progress against it


  • While being responsive to the always-on needs of leading SaaS customers, we are focused on delivering best practices to support the top enterprises as they go beyond monitoring on their observability journeys


  • Ensuring timely and successful customer on-boarding, enablement, and training


  • Driving healthy user adoption and expanded usage of relevant Wavefront observability solutions in support of customer use cases


  • Maintaining customer satisfaction by engaging the right VMware teams, removing roadblocks, and influencing product roadmaps in support of our existing customers


  • Aligning and executing on a systematic internal and external customer communication plan


Our success is measured by the increased adoption/consumption of the Wavefront by VMWare solutions and retention and growth of customer relationships.

Basic requirements:


  • Demonstrated track record of successfully managing complex customer relationships in a technology service industry


  • Excellent communication skills, including with internal and external stakeholders and all levels of management.


  • Directly support critical customer concerns and deliver workshops to train customer, Partners and field.


  • Proven record of driving issues to resolution with great customer satisfaction


  • Ability to manage multiple customer accounts, projects and deadlines simultaneously


  • Willing to be a hands-on contributor and a proactive team player


  • Ambitious and driven, thriving in a demanding and fast-paced environment


  • Customer management / customer success experience preferably in SaaS organization


  • Ability to travel occasionally when needed and/or spend significant time interacting with customers remotely on solutions engagements


  • Excellent critical thinking and advanced troubleshooting skills.


  • Provide architectural guidance for the integration of Wavefront by VMware with third-party products within the customers environment such as applications, storage, networking, firewalls, systems management, capacity management and monitoring etc.


  • Maintain per-customer view of reported issues; regularly communicate with customers, sales account teams and Wavefront Product Management and Engineering.


  • Take full ownership of assigned customer engagements, to the point where you feel responsible for the success of the customers deployment addressing their business needs.


  • Participate and partner with product development to help define and contribute to solutions and tooling based on customer requirements contribute directly to the delivery of these solutions through scripting, coding, testing, documenting, demonstrating and/or showcasing at various conferences.


  • Work closely with Product Management and product development team on problem solving, driving product improvements, diagnose issues and yield a solution (workaround or long-term solution) to a customer in the fastest possible time.


  • Fluent in at least 1 programming language, Knowledge of Java, Python or Go programming


  • Knowledge of efficient data structures, query parsing, and optimization.


  • Effective in working both independently and in a team setting with other high performing technical architects.


  • Bachelors Degree in Computer Science, Engineering, Mathematics, related field or equivalent experience.


Category : Engineering and Technology

Subcategory: Software Engineering

Experience: Manager and Professional

Full Time/ Part Time: Full Time

Work From Home: No

Posted Date: 2020-01-30

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape whats possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.


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Job Description

See Job description at www.letslinc.com/jobs/customer-success-engineer

Company Description

Linc is an AI-powered Customer Care Automation Platform that transforms one time purchasers into lifetime customers through a better than Amazon experience around tracking, returns, exchanges, and reordering. We also allow retailers to re-target and offer cross sells and upsells based on purchase history rather than browser history. We make this available to e-retailer or brand client via a number of channels including; web, email, text, and the emerging channels of Facebook Messenger and Voice. The end result is higher shopper retention rates and a higher lifetime value with those clients.

As a fast growing startup, Linc has delighted tens millions of shoppers, and customer list includes world-class brands like Carter's, P&G, Crocs, GoPro, Hugo Boss, eBags, and L’Oreal. Learn more at letslinc.com.


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Job Description


Odoo is seeking to significantly expand its vibrant and innovative sales teams. Apply to work within an organization that values independence, flexibility, and personal growth.


The Customer Success Team is helping customers across Latin America streamline their business processes with Odoo’s integrated software solutions. This is an opportunity for people who are excited to work at the intersection of software and business. You’ll learn the value that software can provide across a variety of verticals and how Odoo’s diverse suite of apps (there’s over 50!) can be used to alleviate company needs.


We expect the candidate to be proactive and have a "get it done" spirit.



RESPONSIBILITIES:



  • Contact customers currently using Odoo

  • Analyze clients' business operations and drive adoption

  • Execute all phases of a subscription renewal plan

  • Build and maintain relationships with clients

  • Empathize with customer needs

  • Be part of the entire sales cycle


MUST HAVE:



  • Bachelor Degree or higher

  • Passion for software products

  • 1-2 years experience in sales

  • Able to work in a rapidly evolving field

  • Excellent communication skills

  • Perfect Spanish


NICE TO HAVE:



  • Experience with ERP

  • Experience in a SaaS company

  • Available immediately

  • Additional languages


 


Company Description

With a small company of smart people who like working hard and have fun too, we released the most disruptive enterprise management software in the world: Odoo. Fully open source, full-featured, with apps small to medium-sized companies can take advantage of.

Odoo is a suite of business apps that cover all enterprise management needs: CRM, eCommerce, Accounting, Project Management, Inventory, etc.


See full job description

Job Description


Odoo is seeking to significantly expand its vibrant and innovative sales teams. Apply to work within an organization that values independence, flexibility, and personal growth.


The Customer Success Team is helping customers across Latin America streamline their business processes with Odoo’s integrated software solutions. This is an opportunity for people who are excited to work at the intersection of software and business. You’ll learn the value that software can provide across a variety of verticals and how Odoo’s diverse suite of apps (there’s over 50!) can be used to alleviate company needs.


We expect the candidate to be proactive and have a "get it done" spirit.



RESPONSIBILITIES:



  • Contact customers currently using Odoo

  • Analyze clients' business operations and drive adoption

  • Execute all phases of a subscription renewal plan

  • Build and maintain relationships with clients

  • Empathize with customer needs

  • Be part of the entire sales cycle


MUST HAVE:



  • Bachelor Degree or higher

  • Passion for software products

  • 1-2 years experience in sales

  • Able to work in a rapidly evolving field

  • Excellent communication skills

  • Perfect Spanish


NICE TO HAVE:



  • Experience with ERP

  • Experience in a SaaS company

  • Available immediately

  • Additional languages


 


Company Description

With a small company of smart people who like working hard and have fun too, we released the most disruptive enterprise management software in the world: Odoo. Fully open source, full-featured, with apps small to medium-sized companies can take advantage of.

Odoo is a suite of business apps that cover all enterprise management needs: CRM, eCommerce, Accounting, Project Management, Inventory, etc.


See full job description

Job Description


Odoo is seeking to significantly expand its vibrant and innovative sales teams. Apply to work within an organization that values independence, flexibility, and personal growth.


The Customer Success Team is helping customers across Latin America streamline their business processes with Odoo’s integrated software solutions. This is an opportunity for people who are excited to work at the intersection of software and business. You’ll learn the value that software can provide across a variety of verticals and how Odoo’s diverse suite of apps (there’s over 50!) can be used to alleviate company needs.


We expect the candidate to be proactive and have a "get it done" spirit.



RESPONSIBILITIES:



  • Contact customers currently using Odoo

  • Analyze clients' business operations and drive adoption

  • Execute all phases of a subscription renewal plan

  • Build and maintain relationships with clients

  • Empathize with customer needs

  • Be part of the entire sales cycle


MUST HAVE:



  • Bachelor Degree or higher

  • Passion for software products

  • 1-2 years experience in sales

  • Able to work in a rapidly evolving field

  • Excellent communication skills

  • Perfect Spanish


NICE TO HAVE:



  • Experience with ERP

  • Experience in a SaaS company

  • Available immediately

  • Additional languages


 


Company Description

With a small company of smart people who like working hard and have fun too, we released the most disruptive enterprise management software in the world: Odoo. Fully open source, full-featured, with apps small to medium-sized companies can take advantage of.

Odoo is a suite of business apps that cover all enterprise management needs: CRM, eCommerce, Accounting, Project Management, Inventory, etc.


See full job description

About Databook: Databook tackles a core problem for enterprise sales and marketing teams: understanding their customers. Our customer intelligence platform is already transforming how sales teams at Fortune 500 companies and hyper-growth software companies go to market. We provide real-time insights and personalized recommendations that help our customers prioritize the right accounts and pitch the most relevant solutions to their customers. Growing fast and backed by Threshold Ventures, we are expanding our team. We have a friendly, entrepreneurial and collaborative culture, where everyone pitches in to get the job done. We believe in supporting our team to maintain a healthy work-life balance and learn new skills. Our offices are located in Palo Alto, CA, a short walk from California Avenue Caltrain. About the Role: Databook is seeking a highly driven candidate with a passion for driving customer success, building strong relationships, and scaling a business for the position of Customer Success Manager in our Palo Alto office. The Customer Success Manager will manage a book of business and work directly with our customers: sales leaders at some of the largest and fastest-growing tech and consulting companies in the world. As a Customer Success Manager, your ultimate responsibilities will include customer retention, account growth, and delivering business solutions that utilize our industry-leading technology to enhance our customers’ sales pipeline and account intelligence. If you’re passionate about sales technology, providing a world-class customer experience, and thrive in a fast-paced, hyper-growth startup environment, then becoming a Databook Customer Success Manager is the career path for you! Required Skillset: 4+ years of experience in a customer success and/or strategy consulting role Experience managing relationships and working directly with C-level stakeholders at large enterprise sales and consulting organizations Background in project management, including large-scale implementations incorporating input from numerous stakeholders at all levels Exceptional verbal and written communication skills; ability to create and deliver compelling presentations to senior business audiences Strong positive, results-oriented mindset and willingness to “roll up your sleeves” to succeed in any task (this is not a 9-5 job) Self-starter with strong organizational skills and the ability to think strategically Energetic and passionate about one’s personal brand Professional approach to daily tasks and the ability to carry oneself like an executive Experience in a role requiring revenue/quota management Preferred: MBA graduate degree, CFA, or significant degree of financial acumen What You Will Do: Work directly with Databook account executives and customer success leadership to help customers recognize their short and long-term business initiatives Learn and help to define a data-driven approach to customer success and management Identify and collaborate with Databook account executives and customer success leadership opportunities to grow accounts and pipeline Become an expert at Databook's approach to precision selling through hands-on training Directly collaborate with customers to ensure they are receiving the benefits from Databook's software: saving time and driving significant pipeline and sales expansion Work alongside the C-level sales leaders to create data-driven solutions for supercharging sales Undergo mentoring sessions with Databook’s top executives Meet regularly with sales, sales operations and sales enablement leaders to gain insight into business objectives and issues Collaborate with customer success and sales executives to achieve agreed upon sales targets and outcomes consistently and on time Work effectively with team members and other departments to reach sales targets Stay up-to-date with sales best practices and trends Benefits: Competitive salary (with equity) Medical Dental Vision 401k Retirement Plan Paid Time Off Employee referral bonus program


See full job description

Job Description


Odoo is seeking to significantly expand its vibrant and innovative sales teams. Apply to work within an organization that values independence, flexibility, and personal growth.


The Customer Success Team is helping customers across Latin America streamline their business processes with Odoo’s integrated software solutions. This is an opportunity for people who are excited to work at the intersection of software and business. You’ll learn the value that software can provide across a variety of verticals and how Odoo’s diverse suite of apps (there’s over 50!) can be used to alleviate company needs.


We expect the candidate to be proactive and have a "get it done" spirit.



RESPONSIBILITIES:



  • Contact customers currently using Odoo

  • Analyze clients' business operations and drive adoption

  • Execute all phases of a subscription renewal plan

  • Build and maintain relationships with clients

  • Empathize with customer needs

  • Be part of the entire sales cycle


MUST HAVE:



  • Bachelor Degree or higher

  • Passion for software products

  • 1-2 years experience in sales

  • Able to work in a rapidly evolving field

  • Excellent communication skills

  • Perfect Spanish


NICE TO HAVE:



  • Experience with ERP

  • Experience in a SaaS company

  • Available immediately

  • Additional languages


 


Company Description

With a small company of smart people who like working hard and have fun too, we released the most disruptive enterprise management software in the world: Odoo. Fully open source, full-featured, with apps small to medium-sized companies can take advantage of.

Odoo is a suite of business apps that cover all enterprise management needs: CRM, eCommerce, Accounting, Project Management, Inventory, etc.


See full job description

Job Description


Position Description:
Our customer success team oversees the health of our existing SMB customer base (over 5M customers globally). They serve as the link between the client/partners and our company, working cross functionally with internal teams in order to execute upgrades and renewals. The goal is to find simple solutions to meet our clients’ demand and improve operations at scale.


Responsibilities:



  • Provide clear solutions to client/partners.

  • Serve as a consultant to internal cross-functionally stakeholders.

  • Work with AM to provide clarity around executing upgrades.

  • Work with Program Managers to drive efficiencies and scale.

  • Identify key metrics to evaluate data both quantitatively and qualitatively.

  • Streamline operational workflow by identifying and eliminating bottlenecks.

  • Assist in sharing information with Account Managers to help foresee any possible relationship strains that can occur with existing clients.

  • Guide Account Managers so they can upgrade efficiently and build reference-ability within our existing client base.

  • Identify issues and find scalable solutions.

  • Increase number of upgrade executions.

  • React to client business needs and adapt internal procedures to provide services.

  • Account Renewal Administration.

  • Manage daily renewal opportunities in Salesforce.com.

  • Support account managers in weekly forecasting.

  • Build and maintain vendor relationships.

  • Manage customer contacts to increase productivity levels.

  • Track user-support history over time to anticipate customer needs and uncover potential upsell opportunities for Account Managers.

  • Seen as a thoughtful leader, knowledgeable in how our products can help deliver digital marketing success.


Mandatory Qualifications:



  • Professional working proficiency in English.

  • Proficient in G Suite Applications.

  • Clear written and verbal communication skills; confident interacting with customers.

  • Customer support experience required in SaaS, PaaS, or IaaS solutions.


Desired Qualifications:



  • Proven ability to deliver results, ideally within a sales environment.

  • Ability to handle multiple tasks effectively; thrives on change in a fast-paced global team.

  • Ability to interact professionally with key stakeholders and partners.

  • Previous experience working with Salesforce.


Company Description

Akorbi is a global company specializing in people, technology and language. We provide enterprise solutions to companies in various verticals, from sole proprietors to Fortune 500 companies. We are recognized as a Women's Business Enterprise, the 13th fastest growing woman-led companies and the 9th largest language service provider in the US.


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Job Description


Odoo is seeking to significantly expand its vibrant and innovative sales teams. Apply to work within an organization that values independence, flexibility, and personal growth.


The Customer Success Team is helping customers across Latin America streamline their business processes with Odoo’s integrated software solutions. This is an opportunity for people who are excited to work at the intersection of software and business. You’ll learn the value that software can provide across a variety of verticals and how Odoo’s diverse suite of apps (there’s over 50!) can be used to alleviate company needs.


We expect the candidate to be proactive and have a "get it done" spirit.



RESPONSIBILITIES:



  • Contact customers currently using Odoo

  • Analyze clients' business operations and drive adoption

  • Execute all phases of a subscription renewal plan

  • Build and maintain relationships with clients

  • Empathize with customer needs

  • Be part of the entire sales cycle


MUST HAVE:



  • Bachelor Degree or higher

  • Passion for software products

  • 1-2 years experience in sales

  • Able to work in a rapidly evolving field

  • Excellent communication skills

  • Perfect Spanish


NICE TO HAVE:



  • Experience with ERP

  • Experience in a SaaS company

  • Available immediately

  • Additional languages


 


Company Description

With a small company of smart people who like working hard and have fun too, we released the most disruptive enterprise management software in the world: Odoo. Fully open source, full-featured, with apps small to medium-sized companies can take advantage of.

Odoo is a suite of business apps that cover all enterprise management needs: CRM, eCommerce, Accounting, Project Management, Inventory, etc.


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In this role you will have an impact on the customer experience, helping to create and sustain customer loyalty through enablement of their success. A successful candidate will have a positive attitude with the ability to readily adapt to change and solve problems. Additionally, the candidate should be able to demonstrate empathy for both internal and external customers, and will be expected to work closely with sales, product support, repair teams, and customer support to create value and enable an exceptional customer experience.

KEY RESPONSBILITIES:- Follow up with customers after services by phone and email to ensure that the customer is satisfied


  • Answer customer inquiries about Service Status and Service Portfolio


  • Ensure all Service work orders are closed rapidly and billed accurately


  • Process Service Repair quotes and Purchase Orders in a timely and accurate manner


  • Support Service revenue generation activities as needed


  • Work alongside cross-functional Service, Sales, and Operations teams to support customer needs


  • Monitor KPIs using daily management


  • High School Diploma or equivalent required


  • 1 3+ years experience in a customer service role. Must have strong communication skills with a passion for talking directly to customers


  • Experience with an ERP and CRM such as Oracle and Salesforce required


  • Highly customer focused with a demonstrated interest in creative problem solving


  • Strong teamwork and relationship building skills with customers and fellow team members


  • Must have a strong phone presence and interpersonal skills dealing with customers


  • Must be willing to tackle customer challenges with curiosity, and empathy


  • Excellent time management, prioritization management, and multi-tasking skills


  • Highly detail oriented, well organized, and attentive at following written processes


  • Goal oriented and able to meet the changing needs of the business


CULTURE: The right candidate for this role will embody both the Molecular Devices and Danaher culture. Below are key attributes this candidate will possess.- Analytical. This leader seeks out facts and evaluates relationships and dependencies.


  • Results-driven. Demonstrating initiative and personal accountability to meet work demands according to highest standards, while being able to prioritize and balance competing needs, will be key to success.


  • Both a competitive and team player. This individual speaks to results yet gives credit to the team.


  • Humble and self-aware. Helping drive a culture of respect across all associates, functions and levels while championing D&I and focusing on results is a must. This candidate understands their personal areas of development and actively works on weaknesses.


  • Clear communicator. Strong experience in developing effective internal communications and a clear, succinct style is desired.


Diversity & InclusionAt Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a pageDiversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The EEO is the Law poster is available here.


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Job Description


Applied Research Works, Inc. is an innovative tech company with offices in Hawai'i, Palo Alto and Kolkata.  Our SaaS product provides a value-based platform to deliver transparency to the healthcare industry on a whole new level.  We believe that, by creating a single consolidated source of truth for all players in the healthcare world to utilize- from health plans, physician organizations and providers to patients - we can work together to improve the quality of care delivered across the board. Our interoperable platform offers a full suite of products, including quality metrics, risk adjustment, utilization and cost management, machine learning data analytics, gamified provider dashboards, care management and more.


We do not have typical vendor-client relationships with our customers.  We think of our clients as our partners in innovation and we recognize the difference between making our clients ‘happy’ vs ‘successful’.  We expect our Customer Success Associates to view our clients with the same key values in mind.


Do you have a passion for healthcare and technology? If so, we are the perfect company for you! Do you enjoy wearing multiple hats and working with a team of proactive, creative individuals to iteratively build an exciting product? If so, please join our family! Our Customer Success Associates are responsible for ensuring the success of our clients by partnering with customers to effectively onboard, and ensure long term success with the platform.  


Responsibilities



  • Proactively manage client relationships and ensure client engagement with the product is high


  • Understand your clients' unique business needs and develop creative solutions that leverage the existing platform


  • Keep knowledge of the healthcare industry and new technology solutions up-to-date


  • Work with the sales, marketing and accounting teams to upsell new features and products to existing clients to optimize their workflow and use of the product, write statements of work, gather and quote pricing options to clients and ensure proper invoicing is completed


  • Conduct live and web-based demonstrations of our platform


  • Gather product feedback, write business requirements and act as an internal advocate for your client-base


  • Wear multiple hats at once! Within the scope of your role, work with internal teams to fulfill project management, product management, account management, business analyst and sales representative roles


  • Work effectively with internal development and product teams in different time zones


  • Troubleshoot issues reported by clients



Requirements:



  • Bachelor’s degree or equivalent years of experience


  • Ability to prioritize, multitask and work efficiently in a fast-paced environment with little direction


  • Strong communication and interpersonal skills


  • Past experience with project management, customer success, training and/or customer service


  • Proactive, self-motivated mindset


  • Ability to simplify complex problems


  • Software engineering or healthcare experience is a plus


  • Willingness to work at night as needed with international teams



At Applied Research Works, Inc., we are committed to maintaining a fun, fast-paced learning environment where your ideas and contributions are heard, no matter what your role is.  Our ‘Ohana has created an environment that is supportive, collaborative and dynamic.  We are looking to add self-motivated, passionate and hardworking individuals who are ready to grow with us to add to our 'Ohana.


We continually invest in our employees and offer comprehensive benefits including medical/dental/vision coverage, an annual wellness benefit, education benefit, public transportation benefit, 401k matching and catered lunches every day in an office fully stocked with snacks to power you through the workday (to name a few).


Please email your resume and cover letter to careers@cozeva.com


Company Description

Founded in 2008, Applied Research Works, Inc. (ARW) is a fast growing health information technology and services company with headquarters in Palo Alto, California. Cozeva®, ARW's flagship product, is the operating system for value-based care designed to support health plans and health systems in managing quality, risk, and cost more precisely.

At Applied Research Works, Inc., we are committed to maintaining a fun, fast-paced learning environment where your ideas and contributions are heard, no matter what your role is. ARW culture is driven by data, results and a commitment to creating a sustainable, quality health care system for all. We are looking to add self-motivated, passionate and hardworking individuals who are ready to grow with us.


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