Jobs near Los Gatos, CA

“All Jobs” Los Gatos, CA
Jobs near Los Gatos, CA “All Jobs” Los Gatos, CA

Café Dio in Los Gatos is looking for a few extra hands.

We are a small coffee shop in Los Gatos, right across the street from Los Gatos High School.

We serve Verve Coffee Roasters, Pastries from Starter Bakery, and have house made foods prepared in the kitchen at Dio Deka.

We are looking for a couple folks who ideally have experience making coffee, but if not, you must be willing to learn and have a food handlers permit. Experience with cash handling is recommended, the job primarily includes helping customers on the register and making espresso drinks. We take pride in friendly, speedy customer service. In addition to customer service, the job includes cleaning, stocking, tidying and organizing.

We are open from 7am-5pm daily

Please only apply if you are able to commit for at least 6 months.

Thanks for your interest, we hope to hear from you soon


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Smoked Out BBQ is looking for another team member for our Restaurant. This will be Part-Time.

Roll available: Hours Tuesday-Friday 9am-3:00pm

Looking for a new cashier to start in February.

Job rolls will be to maintain the store front.

Clean tables and restroom.

Sweep and mop the floor.

Take out the trash.

Refill BBQ sauces.

RE-stock the drinks in the fridge.

Ring up customers and handle money.

You also can take home left over food that we do not re-use. Mostly smoked items and on Friday all the sides available.

Job Type: Part-time

Salary: $15/hour

Need to be flexible because i may ask you to come in earlier to do a longer shift. Could start as early as 8am and leave at 4pm. (rare)

Could also be asked to work on the weekends or at night for more money. Night jobs would be food truck events where you will earn tips and it's is extremely heavy.

Job Type: Part-time

Salary: $15.00 to $16.00 /hour

Job Type: Part-time

Salary: $15.00 to $16.00 /hour

Experience:


  • Cashiering: 1 year (Preferred)

Location:


  • Santa Clara, CA 95054 (Required)

License:


  • CA (Required)

Work authorization:


  • United States (Preferred)

Shifts:


  • Morning (Required)

Additional Compensation:


  • Tips

Work Location:


  • One location

Benefits:


  • Health insurance

  • Dental insurance

  • Vision insurance

  • Paid time off

Hours per week:


  • 20-29

Pay frequency:


  • Every week

Benefits:


  • Store Discount

  • Paid Time Off

Paid Training:


  • Yes

Management:


  • Store Manager

Shifts announced:


  • Less than a week prior

Shift:


  • Day

Employees working per shift:


  • 5 or fewer

This Job Is Ideal for Someone Who Is:


  • Dependable -- more reliable than spontaneous

  • People-oriented -- enjoys interacting with people and working on group projects

  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction

  • Detail-oriented -- would rather focus on the details of work than the bigger picture

  • Autonomous/Independent -- enjoys working with little direction

  • High stress tolerance -- thrives in a high-pressure environment

This Job Is:


  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education

  • Open to applicants who do not have a college diploma


See full job description

STATUS: Non-exempt

HOURS: 1.0 FTE (Full-time, 40 hours, occasional evenings and weekends)

REPORTS TO: Program Manager

SALARY: Commensurate with experience

BENEFITS: Health, Dental, Vision Insurance, 403(b) Retirement plan, vacation/sick leave, and benefits

DESCRIPTION: Under the direction of the Program Manager, the Client Services Outreach Associate primary role will be outreach, census support, and front desk support

DUTIES AND RESPONSIBILITIES:

Program Support

Outreach to identify and refer potential clients to WVCS for supportive services.

Outreach and educate current and potential partners and other service providers.

Provide support for Census 2020 programs.

Provide basic information and referrals to clients.

Support all Special Programs (Summer Camps, Back to School Program, etc).

Assist with administrative duties and other tasks as assigned.

Customer Service and Administrative Support:

Provide support to Front Desk volunteers

Schedule, set-up and confirm client meetings and appointments.

QUALIFICATIONS:

High School Diploma and some work experience

Good communication, organizational and multitasking skills.

Demonstrated skills in working with people from various backgrounds.

Computer skills including Microsoft Excel, Word or comparable software required.

Bi-lingual (Spanish, Mandarin or Vietnamese) preferred.

Proven attention to detail plus the ability to organize resources, files, and record data.

Able to lift a 30 lb bag.

Must have valid California driver’s license, car, and proof of current automobile insurance.

ABOUT WEST VALLEY COMMUNITY SERVICES

West Valley Community Services is a nonprofit organization that has been providing safety net services to low income and homeless individuals and families in the west valley region of Santa Clara County for more than 40 years. The mission of West Valley Community Services is to unite the community to fight hunger and homelessness. Our work is guided by the vision of a community where every person has food on the table and every person has a roof over their head.

At West Valley Community Services, we value:

-Compassion – We respond to the needs of others with sensitivity and kindness.

-Dignity – We treat everyone with honor and respect.

-Integrity – We operate with honesty and strong moral principles.

-Service – We bring together the community to help others.

-Diversity – We value each individual’s uniqueness.

These values inform the work we do with our clients, our staff, our board members, and the community.

West Valley Community Services offers a range of safety net services to clients, including a food pantry, affordable housing, emergency financial assistance, a mobile food pantry, financial coaching, family support, case management, and referral services. We also partner with county agencies to ensure clients have access to public health and food assistance benefits. Our programs target families with children, at-risk youth, seniors, individuals, and disabled adults who are extremely low-income, living on a fixed-income, homeless or are at risk of becoming homeless.

West Valley Community Services is the only nonprofit agency helping the almost 22,000 men, women, and children living in poverty in the west valley communities of Cupertino, West San Jose, Monte Sereno, Saratoga, Los Gatos and the surrounding mountain regions. We provide the most vital and basic human services to the community’s neediest individuals and families.

Email Cover Letter and Resume to:

WVCS Jobs – HR:  [Please indicate “Client Services Outreach Associate” in the subject line of the email]


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Hello Future Blue-Liners!! 

We are an award-winning, full service with a full bar restaurant. We are  searching for enthusiastic people who have a passion for great food and a dedication to delivering excellent service. 

We are currently looking for motivated and experienced ALL POSITIONS to join any of our 7 locations in the bay area. If you are looking for a company where you can learn, grow as a person or into management, this is the opportunity and place for you! 

For further information, please visit www.bluelinepizza.com

About Blue Line: Sister brand to SF's famed Little Star Pizza, Blue Line Pizza is located in Burlingame, San Carlos, Daly City, Mtn View, Campbell, Los Gatos and Danville. Like Little Star, Blue Line Pizza is a full-service restaurant that features award-winning Chicago deep-dish and New York thin crust style pizzas, signature cocktails and regional beers and wines. When this legendary menu is combined with its urban hip environment, it's easy to see why Blue Line Pizza has been named one of the top pizza concepts in the Bay Area.   


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Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Oracle Cloud Customer Success Specialist Cloud at Customer

Overall, the Oracle Cloud Customer Success Manager is an individual contributor role. This critical role requires excellent customer facing skills and requires hands-on technical skills in order to assess the technical environment of Oracle application and infrastructure customers and to apply networking, OS, Database and Application skills to successfully deploy applications on the Oracle Cloud. Further, the role will spend the majority of the time developing use cases for cloud technologies for the client IT infrastructure, in order to move the client to a fully functioning cloud environment. Finally, the role will play a major part in the presales and post sales processes to bolster the revenue generation of the Oracle Cloud Products at the customer site.

*Responsibilities: *

_Implementation Project Manager: _


  • Executes on the value-based architecture defined in the pre-sales solution definition phase


  • Performs rapid assessments of client's internal technology & skills landscape, targeting use cases and deployment strategy for Oracle Cloud products


  • Ensures that customer applications are successfully built/ migrated and integrated into the Oracle Cloud products


_Escalation Manager and Support:_


  • Drives Oracle Cloud adoption/usage and issue escalation engaging with Cloud Ops and PM Technical team, as needed


  • Serves as the voice of the customer the customers advocate and provide feedback to product management and development organizations to enhance both the Service and Oracle processes


  • Trouble shoots issues hands-on keyboard in managed and Engineered Systems environments and to ensure the customer is using the Oracle Cloud products & features.


  • Escalates unresolved customer Cloud infrastructure technical issues - to be worked within the Oracle extended Cloud operations, Dev and Support ecosystem


_Presales and Post Sales:_


  • Ensures that the customer is enabled to use the Oracle Cloud products and features to increase usage


  • Orchestrates the continuous Oracle understanding of Oracle Cloud use case requirements and expansion aligning internal Oracle stakeholders/account activities with the customer's business case, strategy and milestone events


  • Drive architecture discussion and white-boarding sessions with the customer s business, IT & architecture teams to modernize/optimize or transform the customer s IT platform and infrastructure


  • Educates customers on new Cloud Service features and releases


  • Drives high customer satisfaction, as measured by customer referenceability and renewals


PreferredSkills:


  • IaaS/PaaS: Hands-on experience with Oracle Engineered Systems/Database/Networking/Operating Systems/Storage solutions


  • Deep understanding of Oracle Cloud Architecture with special emphasis onHybrid Cloud Architecture


  • Cloud implementation and technical knowledge: preferably in most of these technologies: AWS/S3/MS Azure/VMware vSphere/ MS Hyper-V/Citrix/Rackspace/Dropbox/Splunk,


  • Expertise to develop a hybrid cloud architecture based on customer requirements, as defined in the pre-sales solution development phase


  • Knowledge of how to migrate on-prem workloads and processes to Oracle Cloud including networking and connectivity requirements


  • Knowledge of Oracle Applications architecture, roadmaps and strategies


  • Impeccable client facing and communication skills


For more information, contact: Anita Filip/Principal Talent Advisor - anita.filip@oracle.com

Job: *Sales

Organization: *Oracle

Title: Oracle Cloud Customer Success Specialist Cloud at Customer

Location: United States

Requisition ID: 19001AR0


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Job Description


Odoo is seeking to significantly expand its vibrant and innovative sales teams. Apply to work within an organization that values independence, flexibility, and personal growth.


The Customer Success Team is helping customers across Latin America streamline their business processes with Odoo’s integrated software solutions. This is an opportunity for people who are excited to work at the intersection of software and business. You’ll learn the value that software can provide across a variety of verticals and how Odoo’s diverse suite of apps (there’s over 50!) can be used to alleviate company needs.


We expect the candidate to be proactive and have a "get it done" spirit.



RESPONSIBILITIES:



  • Contact customers currently using Odoo

  • Analyze clients' business operations and drive adoption

  • Execute all phases of a subscription renewal plan

  • Build and maintain relationships with clients

  • Empathize with customer needs

  • Be part of the entire sales cycle


MUST HAVE:



  • Bachelor Degree or higher

  • Passion for software products

  • 1-2 years experience in sales

  • Able to work in a rapidly evolving field

  • Excellent communication skills

  • Perfect Spanish


NICE TO HAVE:



  • Experience with ERP

  • Experience in a SaaS company

  • Available immediately

  • Additional languages


 


Company Description

With a small company of smart people who like working hard and have fun too, we released the most disruptive enterprise management software in the world: Odoo. Fully open source, full-featured, with apps small to medium-sized companies can take advantage of.

Odoo is a suite of business apps that cover all enterprise management needs: CRM, eCommerce, Accounting, Project Management, Inventory, etc.


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Job Description


Applied Research Works, Inc. is an innovative tech company with offices in Hawai'i, Palo Alto and Kolkata.  Our SaaS product provides a value-based platform to deliver transparency to the healthcare industry on a whole new level.  We believe that, by creating a single consolidated source of truth for all players in the healthcare world to utilize- from health plans, physician organizations and providers to patients - we can work together to improve the quality of care delivered across the board. Our interoperable platform offers a full suite of products, including quality metrics, risk adjustment, utilization and cost management, machine learning data analytics, gamified provider dashboards, care management and more.


We do not have typical vendor-client relationships with our customers.  We think of our clients as our partners in innovation and we recognize the difference between making our clients ‘happy’ vs ‘successful’.  We expect our Customer Success Associates to view our clients with the same key values in mind.


Do you have a passion for healthcare and technology? If so, we are the perfect company for you! Do you enjoy wearing multiple hats and working with a team of proactive, creative individuals to iteratively build an exciting product? If so, please join our family! Our Customer Success Associates are responsible for ensuring the success of our clients by partnering with customers to effectively onboard, and ensure long term success with the platform.  


Responsibilities



  • Proactively manage client relationships and ensure client engagement with the product is high


  • Understand your clients' unique business needs and develop creative solutions that leverage the existing platform


  • Keep knowledge of the healthcare industry and new technology solutions up-to-date


  • Work with the sales, marketing and accounting teams to upsell new features and products to existing clients to optimize their workflow and use of the product, write statements of work, gather and quote pricing options to clients and ensure proper invoicing is completed


  • Conduct live and web-based demonstrations of our platform


  • Gather product feedback, write business requirements and act as an internal advocate for your client-base


  • Wear multiple hats at once! Within the scope of your role, work with internal teams to fulfill project management, product management, account management, business analyst and sales representative roles


  • Work effectively with internal development and product teams in different time zones


  • Troubleshoot issues reported by clients



Requirements:



  • Bachelor’s degree or equivalent years of experience


  • Ability to prioritize, multitask and work efficiently in a fast-paced environment with little direction


  • Strong communication and interpersonal skills


  • Past experience with project management, customer success, training and/or customer service


  • Proactive, self-motivated mindset


  • Ability to simplify complex problems


  • Software engineering or healthcare experience is a plus


  • Willingness to work at night as needed with international teams



At Applied Research Works, Inc., we are committed to maintaining a fun, fast-paced learning environment where your ideas and contributions are heard, no matter what your role is.  Our ‘Ohana has created an environment that is supportive, collaborative and dynamic.  We are looking to add self-motivated, passionate and hardworking individuals who are ready to grow with us to add to our 'Ohana.


We continually invest in our employees and offer comprehensive benefits including medical/dental/vision coverage, an annual wellness benefit, education benefit, public transportation benefit, 401k matching and catered lunches every day in an office fully stocked with snacks to power you through the workday (to name a few).


Please email your resume and cover letter to careers@cozeva.com


Company Description

Founded in 2008, Applied Research Works, Inc. (ARW) is a fast growing health information technology and services company with headquarters in Palo Alto, California. Cozeva®, ARW's flagship product, is the operating system for value-based care designed to support health plans and health systems in managing quality, risk, and cost more precisely.

At Applied Research Works, Inc., we are committed to maintaining a fun, fast-paced learning environment where your ideas and contributions are heard, no matter what your role is. ARW culture is driven by data, results and a commitment to creating a sustainable, quality health care system for all. We are looking to add self-motivated, passionate and hardworking individuals who are ready to grow with us.


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Job Description


Premier's Contract Division in Silicon Valley is looking for outstanding candidates to fill several Data Entry Clerk roles. Our clients vary in industry and are located throughout Silicon Valley and the Peninsula.




These are contracted roles starting ASAP! Candidates must be available and living in Silicon Valley. Rates will vary and depend on experience.




Responsibilities:





  • Prepare source data for computer entry by compiling and sorting information

  • Perform data entry to record production, logistics, inventory, market, purchasing, and accounts payable information

  • Reconcile invoices and material receipts to facilitate payment

  • Configure raw data from various sources and consolidate into master data files

  • Maintain data entry requirements by following data program techniques and procedures

  • Assist with projects and perform other duties and functions as requested




Qualifications:





  • 0-1+ years of experience

  • Extremely detail-oriented, organized, systematic, and accurate

  • Must have strong Excel skills

  • Experience with data analysis and reporting is desired




Premier is a boutique recruitment firm that assists companies in all industries with Contract and Direct Hire search and placement for Administrative, Human Resources, Operations, and Sales jobs.




Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.


#LI-MM2


Company Description

Premier is a boutique recruitment firm that assists companies in all industries with Contract and Direct Hire search and placement for Administrative, HR, Operations, Customer Support jobs.

Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.


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Job Description

See Job description at www.letslinc.com/jobs/customer-success-engineer

Company Description

Linc is an AI-powered Customer Care Automation Platform that transforms one time purchasers into lifetime customers through a better than Amazon experience around tracking, returns, exchanges, and reordering. We also allow retailers to re-target and offer cross sells and upsells based on purchase history rather than browser history. We make this available to e-retailer or brand client via a number of channels including; web, email, text, and the emerging channels of Facebook Messenger and Voice. The end result is higher shopper retention rates and a higher lifetime value with those clients.

As a fast growing startup, Linc has delighted tens millions of shoppers, and customer list includes world-class brands like Carter's, P&G, Crocs, GoPro, Hugo Boss, eBags, and L’Oreal. Learn more at letslinc.com.


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Job Description


KickFire is seeking someone awesome, creative, motived and process-driven to advance our Customer Success program in the role of Customer Success Advocate. This role embodies the critical intersection of technical expertise and a fanatical focus on customer satisfaction.


This role is tasked with helping KickFire customers with solution education, technical support, and successful onboarding and adoption of the KickFire Platform. A successful candidate will coordinate day-to-day activities that blend the strategic with the practical and tactical, supported by their expertise in Customer Success, SaaS / DaaS solutions, and Retention Strategy.


 


As a Customer Success Advocate, you will:


· On-board new customers and ensure all use-cases are implemented correctly


· Serve as the owner of the post-sales relationship


· Monitor customer adoption and product utilization through routine customer contact to identify exactly how customers are using KickFire and provide customer feedback to Support, Product and Marketing Managers


· Help customers understand the value of KickFire to cultivate loyalty and growth


· Understand the value proposition of KickFire solutions and the customer’s organization to offer best practices and identify up-sell/cross-sell opportunities.


· Participate in driving product go-to-market strategy with customers, serving as an architect to help them maximize their use of KickFire’s data


· Work with Product Support team to determine client success strategies


· Create and manage documentation related to customer success/education


· Become a subject matter expert in all things KickFire


 


 


What You’ll Need To Be Successful:


· Passion for providing a great customer experience


· 3+ years of technical customer success experience or other client-facing technical roles


· Prior experience in a coordinator position, juggling various projects and responsibilities


· Strong verbal (phone), written (email), and visual (presentation) communication skills


· Strong analytical and problem-solving skills with the ability to dive into technical topics


· A general understanding of web technologies such as HTTP, HTML, JSON, JavaScript, REST, DOM, API


· Experience working with Cloud-based or SaaS / DaaS products, as well as recurring revenue contracts


· Strong ability to prioritize and multi-task in a fast-paced environment


· Ability to quickly learn and support new technologies


· Some part of you is a nerd, the other loves talking to people


· You thrive in managed change, and seek to push beyond the status-quo, seeking ways and means to drive outcomes and insights


 


 


Not required, but if you have some of these skills we need to talk:


· Knowledge of and experience with digital marketing technologies


· Serious customer support chops in the tech sector


· Experience implementing digital marketing products with customers


Company Description

The KickFire platform, powered by our proprietary TWIN Caching technology, is revolutionizing the use of IP addresses with its unique ability to identify true last-mile ownership, well beyond public sources.

Working at KickFire provides employees the opportunity to be part of a winning team. Located on North 1st in the Silicon Valley, we are easily reached from 3 different freeways and via light rail. Employees enjoy competitive benefits and a fun work environment. KickFire is an equal opportunity employer.

Extra Benefits:
Full-time position
Bonus or Commission Plan (depending on role)
Paid Time Off (PTO), plus 10 paid holidays
401(k) matching
Stock options
Company sponsored lunches
Commuter Reimbursement Program
Upbeat, casual, positive, creative, and productive work environment
Open communication workplace, where every member of the team knows how they impact the success of the company

Mission: Insight. Intent. Intelligence


See full job description

Job Description


KickFire is seeking someone awesome, creative, motived and process-driven to advance our Customer Success program in the role of Customer Success Advocate. This role embodies the critical intersection of technical expertise and a fanatical focus on customer satisfaction.


This role is tasked with helping KickFire customers with solution education, technical support, and successful onboarding and adoption of the KickFire Platform. A successful candidate will coordinate day-to-day activities that blend the strategic with the practical and tactical, supported by their expertise in Customer Success, SaaS / DaaS solutions, and Retention Strategy.


 


As a Customer Success Advocate, you will:


· On-board new customers and ensure all use-cases are implemented correctly


· Serve as the owner of the post-sales relationship


· Monitor customer adoption and product utilization through routine customer contact to identify exactly how customers are using KickFire and provide customer feedback to Support, Product and Marketing Managers


· Help customers understand the value of KickFire to cultivate loyalty and growth


· Understand the value proposition of KickFire solutions and the customer’s organization to offer best practices and identify up-sell/cross-sell opportunities.


· Participate in driving product go-to-market strategy with customers, serving as an architect to help them maximize their use of KickFire’s data


· Work with Product Support team to determine client success strategies


· Create and manage documentation related to customer success/education


· Become a subject matter expert in all things KickFire


 


 


What You’ll Need To Be Successful:


· Passion for providing a great customer experience


· 3+ years of technical customer success experience or other client-facing technical roles


· Prior experience in a coordinator position, juggling various projects and responsibilities


· Strong verbal (phone), written (email), and visual (presentation) communication skills


· Strong analytical and problem-solving skills with the ability to dive into technical topics


· A general understanding of web technologies such as HTTP, HTML, JSON, JavaScript, REST, DOM, API


· Experience working with Cloud-based or SaaS / DaaS products, as well as recurring revenue contracts


· Strong ability to prioritize and multi-task in a fast-paced environment


· Ability to quickly learn and support new technologies


· Some part of you is a nerd, the other loves talking to people


· You thrive in managed change, and seek to push beyond the status-quo, seeking ways and means to drive outcomes and insights


 


 


Not required, but if you have some of these skills we need to talk:


· Knowledge of and experience with digital marketing technologies


· Serious customer support chops in the tech sector


· Experience implementing digital marketing products with customers


Company Description

The KickFire platform, powered by our proprietary TWIN Caching technology, is revolutionizing the use of IP addresses with its unique ability to identify true last-mile ownership, well beyond public sources.

Working at KickFire provides employees the opportunity to be part of a winning team. Located on North 1st in the Silicon Valley, we are easily reached from 3 different freeways and via light rail. Employees enjoy competitive benefits and a fun work environment. KickFire is an equal opportunity employer.

Extra Benefits:
Full-time position
Bonus or Commission Plan (depending on role)
Paid Time Off (PTO), plus 10 paid holidays
401(k) matching
Stock options
Company sponsored lunches
Commuter Reimbursement Program
Upbeat, casual, positive, creative, and productive work environment
Open communication workplace, where every member of the team knows how they impact the success of the company

Mission: Insight. Intent. Intelligence


See full job description

Position Overview

Wavefront Customer Success engages with customers of all types to understand and accelerate the realization of their business objectives through the successful adoption of Wavefront by VMWare SaaS. We create customers for life by cultivating key relationships through continuous engagement, focusing on delivering positive business outcomes and ensuring a seamless customer experience.

We are a team focused on the following:


  • Developing a plan for each customers success and measuring progress against it


  • While being responsive to the always-on needs of leading SaaS customers, we are focused on delivering best practices to support the top enterprises as they go beyond monitoring on their observability journeys


  • Ensuring timely and successful customer on-boarding, enablement, and training


  • Driving healthy user adoption and expanded usage of relevant Wavefront observability solutions in support of customer use cases


  • Maintaining customer satisfaction by engaging the right VMware teams, removing roadblocks, and influencing product roadmaps in support of our existing customers


  • Aligning and executing on a systematic internal and external customer communication plan


Our success is measured by the increased adoption/consumption of the Wavefront by VMWare solutions and retention and growth of customer relationships.

Basic requirements:


  • Demonstrated track record of successfully managing complex customer relationships in a technology service industry


  • Excellent communication skills, including with internal and external stakeholders and all levels of management.


  • Directly support critical customer concerns and deliver workshops to train customer, Partners and field.


  • Proven record of driving issues to resolution with great customer satisfaction


  • Ability to manage multiple customer accounts, projects and deadlines simultaneously


  • Willing to be a hands-on contributor and a proactive team player


  • Ambitious and driven, thriving in a demanding and fast-paced environment


  • Customer management / customer success experience preferably in SaaS organization


  • Ability to travel occasionally when needed and/or spend significant time interacting with customers remotely on solutions engagements


  • Excellent critical thinking and advanced troubleshooting skills.


  • Provide architectural guidance for the integration of Wavefront by VMware with third-party products within the customers environment such as applications, storage, networking, firewalls, systems management, capacity management and monitoring etc.


  • Maintain per-customer view of reported issues; regularly communicate with customers, sales account teams and Wavefront Product Management and Engineering.


  • Take full ownership of assigned customer engagements, to the point where you feel responsible for the success of the customers deployment addressing their business needs.


  • Participate and partner with product development to help define and contribute to solutions and tooling based on customer requirements contribute directly to the delivery of these solutions through scripting, coding, testing, documenting, demonstrating and/or showcasing at various conferences.


  • Work closely with Product Management and product development team on problem solving, driving product improvements, diagnose issues and yield a solution (workaround or long-term solution) to a customer in the fastest possible time.


  • Fluent in at least 1 programming language, Knowledge of Java, Python or Go programming


  • Knowledge of efficient data structures, query parsing, and optimization.


  • Effective in working both independently and in a team setting with other high performing technical architects.


  • Bachelors Degree in Computer Science, Engineering, Mathematics, related field or equivalent experience.


Category : Engineering and Technology

Subcategory: Software Engineering

Experience: Manager and Professional

Full Time/ Part Time: Full Time

Work From Home: No

Posted Date: 2020-01-30

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape whats possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.


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Job Description


KickFire is seeking someone awesome, creative, motived and process-driven to advance our Customer Success program in the role of Customer Success Advocate. This role embodies the critical intersection of technical expertise and a fanatical focus on customer satisfaction.


This role is tasked with helping KickFire customers with solution education, technical support, and successful onboarding and adoption of the KickFire Platform. A successful candidate will coordinate day-to-day activities that blend the strategic with the practical and tactical, supported by their expertise in Customer Success, SaaS / DaaS solutions, and Retention Strategy.


 


As a Customer Success Advocate, you will:


· On-board new customers and ensure all use-cases are implemented correctly


· Serve as the owner of the post-sales relationship


· Monitor customer adoption and product utilization through routine customer contact to identify exactly how customers are using KickFire and provide customer feedback to Support, Product and Marketing Managers


· Help customers understand the value of KickFire to cultivate loyalty and growth


· Understand the value proposition of KickFire solutions and the customer’s organization to offer best practices and identify up-sell/cross-sell opportunities.


· Participate in driving product go-to-market strategy with customers, serving as an architect to help them maximize their use of KickFire’s data


· Work with Product Support team to determine client success strategies


· Create and manage documentation related to customer success/education


· Become a subject matter expert in all things KickFire


 


 


What You’ll Need To Be Successful:


· Passion for providing a great customer experience


· 3+ years of technical customer success experience or other client-facing technical roles


· Prior experience in a coordinator position, juggling various projects and responsibilities


· Strong verbal (phone), written (email), and visual (presentation) communication skills


· Strong analytical and problem-solving skills with the ability to dive into technical topics


· A general understanding of web technologies such as HTTP, HTML, JSON, JavaScript, REST, DOM, API


· Experience working with Cloud-based or SaaS / DaaS products, as well as recurring revenue contracts


· Strong ability to prioritize and multi-task in a fast-paced environment


· Ability to quickly learn and support new technologies


· Some part of you is a nerd, the other loves talking to people


· You thrive in managed change, and seek to push beyond the status-quo, seeking ways and means to drive outcomes and insights


 


 


Not required, but if you have some of these skills we need to talk:


· Knowledge of and experience with digital marketing technologies


· Serious customer support chops in the tech sector


· Experience implementing digital marketing products with customers


Company Description

The KickFire platform, powered by our proprietary TWIN Caching technology, is revolutionizing the use of IP addresses with its unique ability to identify true last-mile ownership, well beyond public sources.

Working at KickFire provides employees the opportunity to be part of a winning team. Located on North 1st in the Silicon Valley, we are easily reached from 3 different freeways and via light rail. Employees enjoy competitive benefits and a fun work environment. KickFire is an equal opportunity employer.

Extra Benefits:
Full-time position
Bonus or Commission Plan (depending on role)
Paid Time Off (PTO), plus 10 paid holidays
401(k) matching
Stock options
Company sponsored lunches
Commuter Reimbursement Program
Upbeat, casual, positive, creative, and productive work environment
Open communication workplace, where every member of the team knows how they impact the success of the company

Mission: Insight. Intent. Intelligence


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PubMatic is immediately hiring a strong Customer Success Operations Manager for Mobile to join our growing team in Redwood City . The successful candidate will have a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills. This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule. Your role as the Mobile Subject Matter Expert on the Customer Success team supports mobile app publishers with world-class customer service and troubleshooting experience in mobile ad serving. As PubMatic's products and services evolve, the Mobile Ad Operations Manager stays at the forefront of mobile monetization strategies to ensure that the mobile app publisher onboarding + optimization best processes are well defined and are implemented successfully across the Customer Success team. Responsibilities: Work as the SME for Mobile app publisher onboarding and optimization best practice Liaise between US Customer Success team, Mobile Product team and Marketplace monetization team to track & optimize and Mobile monetization for the US region Gather product feedback around Mobile monetization improvement areas based on the feedback received directly from customers or the Customer Success team Manage account setup and maintain accounts on the PubMatic system Ensure on-time execution of technical integrations and deliver service excellence during implementation Work with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans to select clients Keeping multiple support systems updated (e.g. Salesforce, JIRA etc) Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety etc. Generate and interpret reporting that will yield competitive insights for our clients Work closely with internal and external customers to ensure higher returns for end customer Participate in and contribute to on-site quarterly business reviews with clients to review technical issues and product support opportunities Day travel to Bay Area client sites for strategic and quarterly business review meetings Qualifications 1+ years of Android and iOS in-app experience in your most recent roles Demonstrated experience working with mobile SDKs supporting monetization Deep knowledge of in-app ad serving, rich media ads + optimization Knowledge of RTB, PMP, Header Bidding/Wrapper, SDK and various ad formats/ad platforms Knowledge of mobile ad servers + platforms such as InMobi and Google Ad Manager; exposure to DFP or MoPub is a plus Understanding of auction dynamics in a programmatic environment Proficiency in Excel with pivot tables + vlookup Experience with MS Access; SQL and other Database tools is a plus Experience using complex datasets to track performance trends, identify anomalies and their root causes Experience with web applications, web forms and web server ideally HTML or JavaScript Experience with debugging tools like Fiddler, Firebug, Charles log or Chrome Inspector Prior experience with supporting publishers is a plus Personal Characteristics and Competencies: Pro-active and self-motivated Strong attention to detail and extremely well-organized Good with documentation: you will design + build an optimization playbook for mobile Logical reasoning ability, problem solving and analytical mindset Customer service-oriented attitude Organized and structured approach to tasks with an eye for detail Excellent written and spoken English skills


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Job Description


Position Description:
Our customer success team oversees the health of our existing SMB customer base (over 5M customers globally). They serve as the link between the client/partners and our company, working cross functionally with internal teams in order to execute upgrades and renewals. The goal is to find simple solutions to meet our clients’ demand and improve operations at scale.


Responsibilities:



  • Provide clear solutions to client/partners.

  • Serve as a consultant to internal cross-functionally stakeholders.

  • Work with AM to provide clarity around executing upgrades.

  • Work with Program Managers to drive efficiencies and scale.

  • Identify key metrics to evaluate data both quantitatively and qualitatively.

  • Streamline operational workflow by identifying and eliminating bottlenecks.

  • Assist in sharing information with Account Managers to help foresee any possible relationship strains that can occur with existing clients.

  • Guide Account Managers so they can upgrade efficiently and build reference-ability within our existing client base.

  • Identify issues and find scalable solutions.

  • Increase number of upgrade executions.

  • React to client business needs and adapt internal procedures to provide services.

  • Account Renewal Administration.

  • Manage daily renewal opportunities in Salesforce.com.

  • Support account managers in weekly forecasting.

  • Build and maintain vendor relationships.

  • Manage customer contacts to increase productivity levels.

  • Track user-support history over time to anticipate customer needs and uncover potential upsell opportunities for Account Managers.

  • Seen as a thoughtful leader, knowledgeable in how our products can help deliver digital marketing success.


Mandatory Qualifications:



  • Professional working proficiency in English.

  • Proficient in G Suite Applications.

  • Clear written and verbal communication skills; confident interacting with customers.

  • Customer support experience required in SaaS, PaaS, or IaaS solutions.


Desired Qualifications:



  • Proven ability to deliver results, ideally within a sales environment.

  • Ability to handle multiple tasks effectively; thrives on change in a fast-paced global team.

  • Ability to interact professionally with key stakeholders and partners.

  • Previous experience working with Salesforce.


Company Description

Akorbi is a global company specializing in people, technology and language. We provide enterprise solutions to companies in various verticals, from sole proprietors to Fortune 500 companies. We are recognized as a Women's Business Enterprise, the 13th fastest growing woman-led companies and the 9th largest language service provider in the US.


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