Jobs near Downers Grove, IL

“All Jobs” Downers Grove, IL
Jobs near Downers Grove, IL “All Jobs” Downers Grove, IL

SBTC is a non-profit that provides IT support to schools and other non-profit organizations in the region.  We have the best job in the world, because we're paid to solve puzzles all day, and we get to help people do good work for their communities by doing so.

 

The Computer Technician position (part-time) is about working with users at their site, to support their IT needs, and those of their campus.  Install and update Windows, Apple Mac OS, as well as work on Chromebooks and iPads.  Troubleshoot interactive boards, software, and help the networking and other specialized teams with specific campus projects and issues.  We assume you're technically minded and well-versed in technology generally, but understand you may not ever had done MDM or worked with interactive boards, or other industry-specific products.  We'll teach you those parts. 

 

Example Locations: Des Plaines, Evanston, Skokie, Niles, Elk Grove Village, Libertyville, Lake Forest, Waukegan, Palatine, Lake Zurich

Part-time about 3 days per week

Reliable, fixed schedule

No call-in or emergency coverage

Day time work on weekdays


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SBTC is a non-profit that provides IT support to schools and other non-profit organizations in the region.  We have the best job in the world, because we're paid to solve puzzles all day, and we get to help people do good work for their communities by doing so.

 

The Support Desk position (part-time) is about working with users remotely, to support their IT needs, and those of their campus.  We assume you're technically minded and well-versed in technology generally, but understand you may not ever had done MDM or worked with enterprise mail systems, or other industry-specific products.  We'll teach you those parts. 

 

Part-time about 3 days per week

Reliable, fixed schedule

No call-in or emergency coverage

Day time work on weekdays


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The Kerrigan Farmers Insurance Agency is looking for a full time agency customer service representative / marketing specialist.

Responsibilities include:

Customer Service

Scheduling appointments

Contacting potential & existing clients

Creating marketing materials

We offer:

Competitive salary plus bonuses

Flexible Scheduling

Potential Growth within the agency

Job Requirements:

Illinois Insurance Producers License (within 30 days of hire)


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Boulevard Veterinary River North (Chicago, IL) is seeking a Client Care Specialist for full time employment in our AAHA accredited River North practice. We are looking for someone with at least 2 years experience in veterinary or customer service who thrives in a fast paced environment, loves problem solving and leads with a helpful, "can-do" attitude. Engaging clients, computer efficacy and professional phone etiquette are essential to your role at Boulevard, as well as a talent for multitasking and team work. Compassion for animals and a a strong interest in veterinary medicine is also a must. Efficiency and hard work are expected but you will be supported by modern, cloud-based practice management software, an engaged management team and opportunities for full benefits including PTO, continuing education stipend, Health Insurance and 401k. Pay is competitive and based on experience, education and previous professional accomplishments. Check us out at www.blvd.vet and on Instagram @blvd.vet.

 


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We empower any business to serve food using restaurants in their neighborhood. Whether it’s a brewery, hotel or other venue, any business can now offer a custom food menu without the hassles of operating their own kitchen. We are looking for a self-starter who goes above and beyond for their customers and their team. In this role you will be working very closely with key accounts to ensure their success and coordinate events. You will utilize a diverse skill set to deepen relationships and grow results with our key customers and partners What you’ll do : Build close relationships with customers and provide continuous support for any requests or questions they have Proactively monitor customers to ensure engagement Onboard customers to the 2ndKitchen food and events platform Create, implement and manage the monthly schedule of events for our clients and partners Manage the daily operations of scheduled events. This includes configuration of events, social media promotion, party coordination, and problem solving for scheduling issues, cancellations, and last minute changes Execute social media and email strategy for scheduled events Collect and record data, feedback and insights What we look for : Customer-centric: A deep focus on getting feedback and improving product and process Self-starter: Ability to operate independently and work to achieve personal and team goals Organized and timely: Always focused on setting clear objectives and executing effectively Data driven: Basing decisions on data and ensuring data is always being collected and acted on Tech-Savvy: Good understanding of project management and CRM software, social media platforms and Excel. Ability to learn and configure new software fast. Integrity: Taking ownership of your tasks and taking pride in accomplishing goals and exceeding expectations Always going above and beyond: Willingness to do whatever it takes to help our customers and ensure the success of your team preferred We provide: Competitive salary Stock option grants 100% Medical, Dental and Vision Benefits Unlimited vacation policy We are a growing startup, you will grow with us! Why should you join us? This is an opportunity to join the company that is changing the face of the food service industry as we know it. We’re growing very quickly and are looking for passionate people to make a huge impact and be defining members of the team. This team is incredibly scrappy, hungry, collaborative, and we enjoy doing what we do every single day. We exclusively recruit people who embody our values and are obsessed with growth and delivering the best food experience possible.


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Job Description


Technical Advisor Customer Success (Remote)


https://careers.cyberark.com/job/Technical-Advisor-Customer-Success/560925301/


About CyberArk:


CyberArk is the global leader in privileged access security, a critical layer of IT security to protect data, infrastructure and assets across the enterprise, in the cloud and throughout the DevOps pipeline. CyberArk delivers the industry’s most complete solution to reduce risk created by privileged credentials and secrets. The company is trusted by the world’s leading organizations, including more than 50 percent of the Fortune 500, to protect against external attackers and malicious insiders.


 


Job Description:


CyberArk Software is looking for an energetic, highly motivated, and focused Technical Advisor eager to learn and contribute to an already successful team. The Technical Advisor will combine technical knowledge with personal and networking skills in an effort to help new and existing customers use and leverage CyberArk’s industry leading solutions. Above all, we are looking for someone who is creative, can adapt quickly, understand new concepts and technologies, and apply them to the larger picture of the tools.


 


The Technical Advisor will require regional travel in addition to working remotely via phone and WebEx. The Technical Advisor will work as part of the sales team to identify opportunities and generate add-on business from existing customers.


 


Responsibilities:


Develop technical knowledge of CyberArk and associated technologies. Effectively present CyberArk's technical solution and concepts to customers and partners. Proactively seek out and assist in identifying and plan for new opportunities using existing technical relationships.


· Work under Regional Manager’s direction as needed to execute technical tasks and continue to drive opportunities (i.e. configure LDAP integration)


· Help existing customers on strategic support cases


· Engage in minor implementation processes


· Create material to assist customers and partners in the use and concepts of the CyberArk tool


· When needed, conduct and ensure success of customer deployments as well as proof-of-concepts (POCs)


· Support CyberArk and partner processes as the go-to engineering resource and technical expert of the solution based on past experience and best practices


· Convey customer requirements and needs to Product Management teams


 


Requirements:


· Bachelors Degree or equivalent experience required (emphasis on logical thinking).


· Experience with various types of technologies such as Windows, Unix/Linux OS, Oracle/SQL databases, LDAP directories, etc.


· Superior communication and interpersonal skills; ability to build relationships at multiple levels to work cross organizationally toward solutions; excellent leadership and consensus building skills


· An understanding of security concepts and the development of security roles within organizations


· Prior experience with CyberArk Software solutions is preferred or relevant experience with enterprise applications, security management, systems management, identity management, and/or policy management solutions preferred especially in the IAM and SIEM space


· Enterprise application authentication experience a plus (ie, .NET, Java, CLI)Scripting knowledge a plus


CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.


 


Company Description

About CyberArk:
CyberArk is the global leader in privileged access security, a critical layer of IT security to protect data, infrastructure and assets across the enterprise, in the cloud and throughout the DevOps pipeline. CyberArk delivers the industry’s most complete solution to reduce risk created by privileged credentials and secrets. The company is trusted by the world’s leading organizations, including more than 50 percent of the Fortune 500, to protect against external attackers and malicious insiders.


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Job Description


Would you like to be part of a team focused on transforming an entire industry? At CareerBuilder, we have a passion to connect employers with the right talent at the right time. We are focused on bringing speed and efficiency to our clients through cutting-edge technology and services and we are looking for motivated self-starters to bring that message to our customers! We put clients first, work hard, and collaborate across the company to bring the best solutions to market. Join our team at CareerBuilder today!


Benefits include:



  • Competitive Pay

  • Retirement plan

  • Medical, Dental and Vision Benefits

  • Paid Time Off

  • 401K

  • Discounted Child care


Responsibilities include:



  • Accountable for customer retention and revenue retained.

  • Partner with sales to drive adoption and retention for each account.

  • Document and maintain key information storage using our CRM (SalesForce) to keep accurate records of impact.

  • Gain expert level knowledge of all CareerBuilder Core products.

  • Become an expert on all account's integration, product set, organizational structure, history with CB, and future roadmap/goals.

  • Identifies and communicates risks to the success of the project, the client relationship, or the desired project outcomes during presale internally, as well as project updates.


Requirements include:



  • Bachelor’s degree required. Business, Computer Science or applicable field of study preferred

  • 3-6 years of business development, customer success, or account management experience

  • Strong communication skills

  • Demonstrated skill at engaging people via phone and in person

  • Excellent organizational and time management skills

  • Strong attention to detail


Meet with hiring managers from CareerBuilder and other leading industries at:


Job Fair of Chicago
Wednesday, February 26, 2020
10:00AM - 1:00PM

University of Phoenix Chicago Campus
13th Floor, Suite 1300, 203 N. LaSalle Street
Chicago, IL 60601


** Event Hosted at the University of Phoenix Campus for the GENERAL PUBLIC **


Pre-Register online at:
https://catalystcareergroup.com/event/chicago-2-2020/


Plan to attend and meet face-to-face with several of the Chicago area’s finest employers.


All of the companies at our job fairs have open positions they are seeking to fill.


Positions in the following areas are typically available:
Sales, Customer Service, Call Center, Management, General Business, Marketing, Retail, Administrative, Insurance, Banking, Engineering, Accounting, Finance, Education, Law Enforcement, Government, Military, Hospitality, Human Resources, Technicians, Telemarketing, Healthcare, IT, and more.


Tips for Success:



  • Pre-register—Receive notifications of any updates or changes to the event, and receive information about upcoming events in your area.

  • Dress professionally—First impressions go a long way.

  • Bring multiple copies of your resume.

  • Arrive anytime between 10 AM and 1 PM—Plan to spend 45 minutes to 1 hour at the event.

  • Bring a friend—All job seekers are welcome.

  • Prepare a brief but effective “brag” to let the people you meet with get to know you.

  • Keep an open mind—Meet with as many of the companies as you can; you may be pleasantly surprised at what you find.


Remember, the best way to be considered for a position is to meet the hiring managers in person. Plan to attend this event!


Pre-Register online at: https://catalystcareergroup.com/event/chicago-2-2020/



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Job Description


 


Customer Success Manager  SAAS software sales


Downtown Chicago, IL


call Gary 323-694-6577


www.work22.com


 


$65,000 - $75,000 plus bonus


looking for a Customer Success Manager who can grow their career as part of the US Sales team based in Chicago. You will be responsible for expanding existing business relationships to enhance product understanding and education, service utilization and customer satisfaction of the client's cloud telephony technologies.


 


Responsibilities:


Develop strong and sustainable relationships with assigned customers, increasing adoption, ensuring retention, and satisfaction with corporate and our products. Establish a trusted/strategic advisor relationship with each assigned customer and promote continued value of our products. Develop an expert knowledge of complete product line.


 


Leverage communication strategies such as webinars, product training programs and the company customer care program to educate customers to drive adoption of new features. Develop, prepare, and nurture customers for advocacy (customer case studies). Develop an understanding of the business challenges faced by customers as they grow and scale. Appropriately map the features and associated business benefits to address their needs to aid our customers in achieving their goals. Work to identify and/or develop upsell opportunities.


 


Experience:


3-5 years of relevant experience in a client facing role (i.e., customer success, account management, sales). Demonstrable ability to communicate ideas and develop customer initiatives and programs. Comfortable working with clients


Company Description

Work22
Work 22, a Los Angeles, Ca.-based employment agency, recruites candidates for both direct hire and temp to hire Southern California jobs and nationwide searches in the following fields: manufacturing, engineering, aerospace, warehouse, and office. This is a free service for job seekers.


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Business Summary

Ready to build? So are we. Come join VMwares exciting new Modern Applications Business Unit (MAPBU) team, made up of products and services under the Tanzu portfolio to help customers build, run, and manage their most important applications. We build applications with velocity to run in a cloud-native environment, run open-source Kubernetes with consistency, and manage our customers entire footprint with confidence to help them achieve their business outcomes.

Job Overview

The VMware MAPBU is seeking a Customer Success Manager (CSM) to drive a program of success and renewal for key strategic customer accounts. The Customer Success Manager owns the Customer Lifecycle for a set of our valued customers, beginning with customer onboarding and implementation, through adoption and enablement, and renewal achievement. A successful CSM builds impeccable relationships and is highly skilled at achieving trusted advisor and customer advocate status. The CSM owns, working closely with the Sales Team, designing and executing customer success plans to ensure our customer objectives are truly met, and accountability for renewals.

This individual should be a highly motivated, strategic thinker who can guide, inspire, coach, and mentor customers, but who is also capable and willing to get deeply involved in day-to-day tasks. In addition to focusing on customer satisfaction and guaranteeing renewals, the Customer Success Manager must also have a long-term perspective and vision as the trusted advisor and primary escalation point for existing customers.

Responsibilities


  • Renewals


  • Owns overall customer strategy development and execution including both external and internal communications.


  • Drive forward the customer lifecycle to ensure customer and VMWare MAPBU mutual success. Take full accountability for your accounts in all aspects: Anticipating customer needs and proactively addressing them throughout the customer lifecycle, demonstrating lead time awareness, ensuring a frictionless renewal process, and ultimately positioning your accounts for growth.


  • Collaboratewith clients to build and manageCustomer Success Plansto aid the customer in achieving their objectives with theTanzuProduct Suite.


  • Ensure timely and successful customeron-boarding, enablement, and trainingto help customers realize the business value of our partnership and offerings.


  • Deliver customers to the contract renewal cycle in a successful state and support the renewals process to maximize customer retention.


  • Synthesize disparate observations and data to provide an objective assessment of account health, and proactively take action to improve account health score as part of the renewal strategy.


  • Maintaincustomer satisfactionby engaging the right VMware teams, removing roadblocks, and influencing product roadmaps in support of our existing customers.


  • Help to identify, generate and facilitate additional revenue leveraging the sales team to close additional commercial opportunities.


  • Guide and support customers through the organizational changes needed to unlock the full value of the cloud, and help them staff, train, and align their people and partners to deliver on their cloud transformation.


  • Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products


  • Assist with support escalation to ensure critical, business-impacting issues are organized and resolved as quickly as possible


Key Skills:

Communication:


  • Ability to understand and communicate technical concepts and business value to business stakeholders, up to and, including executive leadership. Example: translating the use of theTanzuplatform to drive business results and impact on the workforce


  • Delivers clear messages when speaking using appropriate verbal and nonverbal communication


  • Facilitation and presentation skills comfortable up to executive leadership and large group settings


Initiative and Problem Solving:


  • Actively seeks solutions to problems before being asked or directed.


  • Able to exercise good judgment by making timely and effective, well-informed decisions.


  • Experience working under deadlines and multiple projects


  • Ability to use negotiation skills to constructively resolve differences and ensure an integrated solution is presented to the client


  • Analytical and conceptual thinking


Teamwork:


  • Collaboration and effectiveness working in a cross-practice forum


  • Adaptable and flexible: Ability to adapt to changing work environments, work priorities and organizational needs.


  • Alignment with VMwares core values of EPIC2: Execute, Passion, Integrity, Customers, Community


Qualifications:


  • Bachelors degree in business administration, computer science, engineering, or similar field of study preferred


  • 5 - 7+ years of experience in customer success, program management, and/or equivalent


  • Proficiency and knowledge of the cloud-native SDLC, demonstrated command of technical concepts and agile practices.


  • Previous experience with SaaS based solutions.


  • Demonstrated willingness to aggressively learn new things


Location: preferably near customer account(s) to allow for frequent on-site coverage. Frequent travel to the customer site is required.

Category : Sales

Subcategory: Services Sales

Experience: Business Leadership

Full Time/ Part Time: Full Time

Work From Home: Yes

Posted Date: 2020-02-06

Sales: VMwares Sales team focuses on two primary goals: helping customers solve their biggest business problems and hitting our bookings targets to keep our company growing and strong. We begin by forging deep relationships with our customers, so we can truly understand their business challenges and opportunities. We help drive their digital transformation by bringing VMware solutions that provide the speed, agility, and efficiency needed to compete and grow in the Internet economy. We also try to make the world a better place by hosting and participating in community activities. Are you inspired by the chance to solve your customers biggest challenges? You can make that kind of difference with VMwares portfolio of industry-leading solutions. Join our team, and you can grow your career and share in the success of an industry pioneer thats turning companies into truly digital enterprises.

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape whats possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.


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Job Description


Job title: Customer Success Specialist


Location: Chicago, IL


Do you have a 'customer' first mind-set? Are you driven, high energy, creative, and a natural problem solver?


We are looking for a Customer Success Specialist to join our Path to Purchase Institute (P2PI) brand. The P2PI is a global association serving the needs of 300+ retailers, brands and agencies offering a full suite of tools to help our members to define consumer marketing and the overall shopping experience. As a Customer Success Specialist, you will serve as a central point of contact for our members ensuring that they get the most out of the their P2PI membership benefits. You will build strong relationships with clients and serve as a valuable resource to meet and exceed expectations.


Role responsibilities:



  • Interact with members and prospects from Fortune 1000 CPG companies, major retailers, marketing agencies and solution providers

  • Respond to inbound inquiries about P2PI membership resources and programming

  • Maintain detailed records of all engagement activities including opportunities, challenges, event participation and member roster updates in P2PI CRM databases.

  • Engage Institute members via Social Media, drives curiosity, buzz, excitement and engagement, shares content, member benefits and event participation via various social challenges.

  • Partner with Marketing and Membership Development team to maintain a strong Social Media presence for P2PI and stays up to date with appropriate social media platforms 

  • Deliver a welcome experience for new members (website tours, conference calls, etc.); responsible for guiding them through member benefits and resources including : event calendar, key points of contact, and more, ensuring that they receive the most of their membership experience

  • Conduct member-training tours of Institute website, communicates dates to members, conducts monthly on line tours and tracks attendee participation.

  • Ability to forge relationships with various levels of leaders and individuals from our member companies.

  • Provides feedback to improve and develop new services to our Institute members

  • Deliver summary membership reports on a weekly, monthly, annual basis

  • Assist member development and sales teams in the member renewal process

  • Be a passionate advocate of the Path to Purchase Institute and Membership Value.


About you:



  • 3+ years of experience in a customer or member facing support role. Membership organization experience a plus.

  • Demonstrated success in relationship building and customer service success. Demonstrated ability to work independently as a self-starter, but also in a team sales environment

  • Strong interpersonal skills and ability to communicate clearly and effectively; has professional, high energy demeanor

  • Attention to detail and has data management skill

  • Retail and consumer goods industry knowledge is preferred


Customer Service | Customer Support | Customer Success


About the company:


EnsembleIQ: we believe in solving big problems and inspiring bold ideas. We are a premier business intelligence company, which exists to help people and their organizations succeed. We empower retailers, consumer goods manufacturers, technology vendors, marketing agencies and a vast ecosystem of service providers by leveraging an integrated network of media and information resources that connect and provide actionable marketplace intelligence.


The company’s suite of offerings includes unrivaled cross-channel platforms encompassing print and digital media, industry forums and councils, invaluable marketplace databases, high-performing events and proprietary research on consumers, shoppers and retailers.


With unrivaled access to the industry’s largest audience of retail executives, EnsembleIQ has a deeply embedded vantage point for providing effective solutions to retail’s biggest challenges. We serve our constituents by sharing informed perspectives, identifying best practices and enabling thought leadership to help people and their organizations reach the highest levels of success.


As part of the EnsembleIQ family of brands, The Path to Purchase Institute is a global association serving the needs of retailers, brands, agencies and the entire ecosystem of solution providers along the path to purchase. We champion shopper centric thinking and practice that help define the ongoing evolution of consumer marketing and the overall shopping experience.


Company Description

EnsembleIQ is a premier business intelligence resource that believes in Solving Big Problems and Inspiring Bold Ideas.


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Are you passionate about making customers successful with their BI and reporting projects? Our client is revolutionizing cloud analytics and we want some experienced customer success / sales consultants who can help us take the message to the market and become trusted advisors to our customers. If you are a self-motivated, organized and results-oriented individual, we’d love to talk to you. Experience and exposure to IT Service Management, IT Asset Management or Agile & DevOp processes is a plus. Responsibilities · Deliver presentations and demos over the web or on-site to customers and/or partners (up to 20% travel may be required). · Lead customer onboarding and solution definition through detailed functional and technical discovery sessions. · Help in project managing and deploying pilots/POCs to prospects. · Own on-going customer account/relationship management to increase customer satisfaction, reduce churn and identify upsell opportunities. · Contribute to customer support activities such as creating knowledge base articles. · Represent the voice of the customer in product roadmap planning. Qualifications · 3+ years of experience with pre-sales, professional services or other customer facing functions in enterprise software is required. · Strong communication skills (written and spoken). · ITSM, ITAM or Agile/DevOps knowledge · Solid understanding of BI/DW/Analytics technologies is critical to success of the position. Experience in BI/Analytics platforms such as MicroStrategy, Cognos, BOBJ, OBIEE is a big plus. · Experience with B2B SaaS solutions is a big plus.


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Title: Customer Success Manager Location: Chicago, IL A full-time regular employee at Milestone Inc. Job description The Customer Success Manager will work with a portfolio of Milestone’s customers. In this role, you are responsible for ensuring that assigned customers achieve their expected business outcomes with Milestone solutions resulting in customer retention and account growth. You will build long-term trusting relationships with these customers and ensure that they realize full value from their investment with Milestone. Your focus will be to make every customer in your portfolio wildly successful resulting in referenceable customers who maintain long-term loyalty to Milestone. In addition to acting as a trusted advisor to customers, you will be a customer advocate, often functioning as a liaison between our customers and internal Milestone teams. You will ensure that needs and/or requirements considered critical to the success of these customers are communicated and driven throughout the Milestone organization. Primary Responsibilities Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their digital marketing goals Engage regularly with assigned portfolio of customers via strategic and operational discussions to evaluate digital marketing needs and strategies Build and maintain trusting relationships at all levels including decision makers, influencers, stakeholders and operational teams Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship Ensure internal alignment on customer’s goals and marketing strategies. Partner with cross functional Milestone teams to develop and execute omni channel digital marketing strategies that maximize value for customers As a customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed Present the Milestone value proposition and solution set to customer audiences ranging from senior executives to operational teams Educate customers on the value they can generate from the power of their Milestone solution Gather customer feedback and communicate with internal Milestone teams to shape operational strategies and product roadmap Achieve timely contract renewals and opportunities for upsell/cross-sell working with the sales team as needed Required Skills/Experience 4+ years’ experience in a customer facing position preferably in a CSM role or account management role Highly energetic, with a passion for helping customers achieve expected business outcomes Track record in building and maintaining strong, trusting relationships with a diverse set of internal and external constituencies including decision makers and functional teams Excellent organization and project management capability Excellent communications skills, both written and verbal, with the ability to communicate value Ability to deliver effective presentations, group facilitation and one-on-one consultation Fast learner Must have the ability to multitask in a dynamic, fast paced environment Self-motivated, flexible and results driven Excellent time management skills Strong analytical and reporting skills Bachelor’s degree Preferred Knowledge, Skills, Abilities, And Background Experience and/or domain knowledge in digital marketing highly desirable Experience within hospitality industry (lodging, dining, tourism) Experience in ecommerce Experience in sales or account management Analytical problem solver with critical thinking capability Bilingual in Spanish is a plus About Milestone, Inc. For over 20 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Over 2,000 companies in Hospitality, Retail, Financial Services and Automotive industries rely on Milestone to power their digital marketing strategies. Milestone has garnered over 500 awards, has been short listed 3 consecutive years for the US Search awards and won Search Engine Land's prestigious "Best overall SEO-SEM campaign" in 2018. Milestone has gained a reputation for blending outstanding digital marketing expertise with advanced technological capabilities and is one of Silicon Valley Business Journal's fastest growing companies and an Inc. 5,000 company. Top Reasons to Work for Milestone: Great place to learn with phenomenal growth opportunity Stable and rapidly growing company Opportunity to work with amazing, creative, and talented teams Great benefits – medical, dental, vision, 401k and paid holidays Phantom stock options, bonus initiatives offered (varies depending on position) Exciting and innovative work environment Friday breakfast social & happy hours – get to know your teams and co-workers Monthly events: birthday celebrations, ice cream socials, fondue Quarterly teambuilding outings: picnics, BBQs, cooking classes, bowling, lake cruises


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Job Description


On a day-to-day basis, call centers can expect to perform the following tasks when helping customers:


Demonstrated experience:



  • Problem solve, mediate, and negotiate

  • Providing service with Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations.

  • Efficient in writing and verbal communication.

  • Able to provide knowledgeable, friendly and eloquent customer service.

  • Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies.

  • Familiarity with ticketing systems

  • Strong mediation skills and experience working with users to identify the best solution.

  • Experience with policy work, or help resource project management.

  • Previous, demonstrable experience with creation of online help resources.


Tasks:



  • Handle calls from customers with issues relating to activities such as website issues, profile issues, property issues, and more.

  • Provide knowledgeable, friendly client service to the worldwide community and properly resolve customer challenges as needed by phone and/or email.

  • Research and troubleshoots problems using available resources.

  • Escalate issues appropriately.

  • Respond professionally to inbound contacts, including urgent situations • Compose thoughtful, articulate, and accurate messages, or customizes prepared responses to customer emails.


Company Description

We take the risk out of hiring with our guarantee placement program designed to help minimize the negative effects employee turn-over has on all businesses. As businesses invest a lot in a new hire, we take pride in lowering the cost of acquiring productive employees and ensuring that your new hire succeeds in your business. If after evaluating your new hire’s performance on the job for a pre-determined time he or she does not meet your standards, a new employee will be provided free of charge. While the new employee is being evaluated we will keep the previous application on our payroll until a decision is made.


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