Jobs near Danville, CA

“All Jobs” Danville, CA
Jobs near Danville, CA “All Jobs” Danville, CA

We are looking for a qualified Customer Service Administrator and Sales Assistant to join our growing company. The person in this position reports directly to the Sales Manager and must be a team player, accustomed to working on timelines and managing a diverse set of tasks. Since we are a small company, the day to day routine varies, strong organizational skills are essential. The ideal candidate must be able to communicate professionally with retail partners, participate in sales events, and provide top-tier service to our customers.

PRIMARY RESPONSIBILITIES:

Process customer orders, order entry, and invoicing (requires Quickbooks, web portals)

Handle retail customer and wholesale account credit card processing and returns as needed (requires Quickbooks, web portals)

Interface with the shipping department to ensure prompt, accurate delivery of all orders

Manage and maintain sales accounts as assigned by sales manager

Manage customer relationships, including customer requests and inquiries via phone, email, and social media.

Ability to set and meet short term and long term sales goals

Assist in product launches for wholesale distribution, including sales outreach and creating newsletters in Mailchimp

Attend trade shows and scheduled store visits as needed

REQUIREMENTS:

Minimum Associate's Degree, or similar experience

Minimum 2-years sales experience

Customer service and administrative experience

Excellent verbal and written communication skills

Exceptional customer service skills, including phone, email, and social media etiquette

Strong attention to detail

Self-motivated and able to work independently

Ability to manage changing priorities

Computer skills (MS Office, Google Suite)

Familiarity with Quickbooks and a quick learner

Professional demeanor

Must be able to lift and carry up to 50lbs and walk throughout office and warehouse facility, including stairs

PREFERRED SKILLS:

Familiarity with the wholesale/retail trade shows

Basic design skills (Adobe InDesign and Photoshop)

Experience with Mailchimp, WordPress, Instagram, Facebook

Experience with office admin responsibilities

Basic IT/communication knowledge/understanding

Compensation: competitive + health benefits

Employment type: full-time

BENEFITS:

Medical and Dental health coverage

8 paid holidays + accrued PTO

4 day work week in West Oakland, CA

A casual and fun work environment

:::Resume + cover letter required:::

MORE ABOUT JUNIPER RIDGE

We are a wilderness fragrance manufacturing company based in an eco-industrial park in West Oakland, where we steam distill our essential oils on site. We formulate our products from wild-harvested and sustainably sourced native plants and use our own essential oils to create a range of aromatic products, including colognes, soaps, essential oils, and incense. Visit www.juniperridge.com for more information.

We look forward to hearing from you!

***Juniper Ridge is an equal opportunity employer, we do not discriminate against a job applicant or an employee because of the person's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.


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The job consists of heavy phone volume, helping people in need of plumbing or heating service. Caring, empathic attitude, attention to detail is critical. You will be part of a team performing similar tasks so cooperation is critical. All data is entered into software system, accuracy is important.

Salary and Benefits


  • Hourly Salary of $17-$22/Hour

  • 40 hour week, plus overtime as necessary

  • Stable Work Environment-38 Years in Business with no layoffs

  • Paid Holidays, Sick Days and Vacation

  • Sales related Spiffs and Bonuses

  • Kaiser HMO Health Insurance-100% paid

  • Dental and Vision Insurance-100% paid

  • 401K Match up to 4% after 1 year

  • Profit Sharing for eligible employees

  • Company sponsored lunches when goals are met

  • Awards and Employee Appreciation Dinner


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Do you like vintage artifacts, an open workspace, open books and no meetings? Cool vintage creations looking for collaborative individual across multiple departments. Liaison with customers as well as assisting the Founder on Special Projects. At Tokens & Icons, we create high quality gifts that tell stories. Each product is crafted from authenticated materials and artifacts, encompassing historic icons such as vintage museum material and sports artifacts such as Game Used baseballs, footballs, and hockey sticks from the MLB, NFL, and NHL. Some of our other licensed product lines include the New York MTA, Pan Am and the PGA TOUR. We sell primarily wholesale to museums, gift shops, and catalogs across the country; we also maintain our own retail website: tokens-icons.com

What We’re Looking For:

An enterprising and creative individual to join our collaborative efforts to. As our products often "sell themselves" we are looking for an individual to do the storytelling. The products appeal to peoples' passions, so the task is really about making presentations and following up on inquiries and potential projects with customers. Another important facet of the job will be assisting the Founder navigating in the “digital world.” Our ideal candidate is someone who has 2-3 years of experience in the working world and would like to further develop their small business skills.

What You Bring:


  • A positive, "can do" attitude; you enjoy a variety of challenges and have a desire to learn

  • You have a keen eye for detail and the ability to carefully proof your work

  • You are able to work independently, as well as part of a team

  • You are an effective and empathetic communicator with great writing skills

  • Computer literacy with Apple Systems including Microsoft Office

  • Prior experience is helpful, but we are willing to train the right person

  • Executive Assistant experience a plus, but not required

What we offer:

We value teamwork and a supportive learning environment. We offer a collaborative open office in which you will have exposure to all aspects of the company. This is a great opportunity for anyone who is interested in learning how a small wholesale business works. Our office is located in a quiet West Berkeley neighborhood near University and 6th street.

Benefits After 90 days:


  • 50% of Company Medical Plan Premium Paid

  • Paid vacation and Holidays

Compensation: Commensurate with experience

Due to Trade Shows/in-person presentations, we do have an appearance policy (no facial jewelry or visible tattoos)

Hours: Full time 8:00AM to 5:00PM Monday-Friday; there are periods of high volume before Trade Shows, and during the Holiday season; weekends as required for travel and Trade Shows.

 


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Construction Coordinator


  • This is a critical position in our company to assure that our longer duration jobs for Plumbing and HVAC flow smoothly.

  • The ultimate goal is 100% customer satisfaction

Hours & Working Conditions


  • Average 40 hours per week (typically 9:00 a.m. to 5:30 p.m. weekdays) some flexibility on start time.

  • Overtime as needed

Duties and Responsibilities


  • Coordinate Plumbing and HVAC jobs with Construction Manager

  • Coordinates personnel in accordance with customer needs and job requirements as outlined by Construction Manager

  • Initiates the process of applying for permits, rebates and inspections for construction department

  • Schedules construction jobs on industry specific software, Service Titan

  • Open, clear communication with customers regarding job scheduling, job progress and other important details of the work to be performed.

  • Participates in daily meeting with Construction Manager and Accounting regarding job progress and billing.

  • Ensure complete customer satisfaction upon completion of work.

  • Able to perform basic duties of Customer Service Representative, when necessary which involves answering incoming calls and booking calls for Service Department.

  • Provide customers with information and pricing on service agreements, accessories, and other comfort improvements

  • Provide customers with information on new equipment when repairs exceed a pre-determined cost

  • Other duties as needed

Job Requirements


  • Good phone etiquette and friendly with co-workers

  • Organized and focused

  • Computer literate

  • Attention to detail

  • Can handle multiple tasks

Salary and Benefits


  • Hourly Salary of $20-$26/Hour

  • 40 hour week, plus overtime as necessary

  • Stable Work Environment-38 Years in Business with no layoffs

  • Paid Holidays, Sick Days and Vacation

  • Sales related Spiffs and Bonuses

  • Kaiser HMO Health Insurance-100% paid

  • Dental and Vision Insurance-100% paid

  • 401K Match up to 4% after 1 year

  • Profit Sharing for eligible employees

  • Company sponsored lunches when goals are met

  • Awards and Employee Appreciation Dinner


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Cashier/Customer Service Advisor - Day Shift

Full Benefits - Paid Time Off

PICK-n-PULL Auto Dismantlers is a self-service auto dismantling and recycling company, now with 60+ LOCATIONS throughout the U.S. and Canada, which is focused on consolidating the highly fragmented recycled auto parts market. PICK-n-PULL is a $300+ million, fastest growing division of Schnitzer Steel Industries, Inc. Schnitzer is a 100 year old publicly traded company with revenues in excess of $1.5 billion.

General position summary:


  • Greet, assist and advise customers

  • Work as a team to meet the stores sales goals with a ‘can do’ selling spirit

  • Maintain a pleasant, respectful, and helpful disposition

  • Cash handling experience preferred

  • Basic automotive knowledge is a plus

  • Bi-lingual in Spanish a plus

***PICK-n-PULL hire is contingent upon clearing a pre-employment drug screen and background check ***

Schnitzer Steel Industries is proud to be selected four years in a row as one of the “World’s Most Ethical Companies” and to be recognized for our exceptional values. We promote a workplace free from discrimination and are an Equal Opportunity Employer. We strongly believe that diversity of experience, perspectives, and background will lead to a better culture for our employees, and better products and services for our customers. We cherish our values and encourage everyone to become part of changing the way the world conserves natural resources, supports sustainability, and preserves the environment through recycling.

Schnitzer Steel Industries offers full time employees benefits such as 401K, health, dental, vision and life insurance. We also offer growth opportunities, employee recognition programs and employee discounts.

Job Type: Full-time

Salary: $15.00 /hour

Experience:


  • customer service: 1 year (Preferred)

  • cashier: 1 year (Preferred)

  • Knowledge on cars: 1 year (Preferred)


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Come thrive with us!

 

The growing family of MIXT restaurants is looking for a talented Shift Lead to join our team! We would love to meet you if you are passionate about food, truly care about guest satisfaction, and thrive in a fast-paced environment. If this sounds like you then you will fit right in our food-loving, people-centric, high-achieving culture!

What we offer:

-$17-20 + tips (averaging an additional $2.50 an hour)!

-PPO health insurance plan- no premium for the employee!

-Dental/Vision Insurance

-Paid sick leave

-401k with company match

-Commuter Benefits

-Free fresh, and healthy meals during your shift

-Opportunity for career advancement – we promote 4 out of 5 managers from within!

What we are looking for:

-Staff training and oversight

-Background in culinary and/or restaurant operations

-Ability to work calm under pressure

-Passion for food and service

-Strong customer service skills and level of professionalism

Preferred Skills/Experience:

-Inventory management – ordering and organization

-Food safety oversight

-Experience building, training, & leading a team

-Highly organized, efficient, and precise approach to restaurant management

At MIXT, we are passionate about 4 key things: our food, our people, our customers, and our planet. We believe in serving delicious, high quality, sustainably sourced food that is convenient and supports a healthy lifestyle. We want our employees to thrive so we pay above-market wages, provide excellent benefits for all, and are focused on the development of each of our team members based on their individual goals. Our customers are at the center of all the decisions we make, and we strive to get them the food they crave quickly and conveniently. Through all that we do we also take care to make environmentally sustainable decisions, we are committed to reducing waste, sourcing sustainably, and ensuring that we are evolving as new sustainable options become available.


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CUSTOMER SERVICE MANAGER

*

A national luxury rose company is looking to hire a Customer Service Manager.

Roseshire is the only brand of luxury rose arrangements that offers delivery anywhere in the nation, overnight. Presentation and experience is everything, and Roseshire makes sure to distinguish themselves as the best in the industry. The product is available in sizes that can't be found elsewhere, packaging that is unique and original, and every product is shipped in arrangement layouts that deserve to be hung on a wall, rather than placed in a vase. Ideal for making a euphoric impression on the receiving end, Roseshire also allows home decor enthusiasts to create directly from the package. When you think it stops there, every product is shipped with water, and post-build is signed by the craftsman. The experience from shopping the site to seeing the product is what sets Roseshire apart in this ever-changing retail industry.

*

*Responsibilities:


  • Improve customer service experience, create engaged customers and facilitate organic growth

  • Take ownership of customers issues and follow problems through to resolution

  • Develop service procedures, policies and standards

  • Keep accurate records and document customer service actions and discussions

  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

  • Adhere to and manage the approved budget

  • Maintain an orderly workflow according to priorities

  • Maintain great relationships with vendors

  • Manage all shipping responsibilities

  • Telephone protocol

Requirements:


  • Proven working experience as a customer service manager

  • Experience in providing customer service support

  • Excellent knowledge of management methods and techniques

  • Proficiency in English

  • Working knowledge of customer service software, databases and tools (Shopify, Salesforce, Microsoft Office, Gsuite, Email, etc.)

  • Ability to think strategically and to lead

  • Strong client-facing and communication skills

  • Advanced troubleshooting and multi-tasking skills

  • Exceptional organizational and communication skills

A Plus:


  • Startup experience

  • Salesforce CRM

  • Management of a team

  • Floral industry experience

*

Job Type: Full-time

Salary: $45,000.00 to $55,000.00 /year

Experience:


  • Customer Service: 4 years (Required)


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Namaste Yoga & Wellness is a local, independent, woman-owned business, serving the East Bay since 2003. Our two Oakland locations provide over 130 yoga classes per week, and we offer workshops and continuing ed programming. Our retail boutiques extend the experience with eco-friendly yoga wear and sacred objects of beauty. 

Namaste is an equal opportunity employer and strives to manifest a creative, compassionate and joyful environment for our employees. 

SALES & CUSTOMER SERVICE REPRESENTATIVE

Namaste Front Desk Coordinators are the heartbeat of our studios, building and maintaining the community through exceptional customer service, creating a welcoming environment and facilitating studio operations and sales. The FD Coordinator serves as a guide to our members and guests, setting the tone for their experience and navigating them through our services. Coordinators embody the Namaste mission and culture with strong interpersonal communication skills, extensive knowledge of our services and enthusiasm for maintaining the presentation of our facility.Namaste is looking for a dedicated, service-minded individual who is passionate about sharing the benefits of yoga and wellness with others. The right candidate will thrive in a fast paced environment and be able to multitask and handle a variety of responsibilities and situations concurrently.

Reports to: Operations Manager.

Hours: Full and Part Time available, evening and weekend availability required.

Salary: $15-$18/hr, DOE

CORE RESPONSIBILITIES


  • Directs a smooth and efficient flow at the front desk during busy check-ins.

  • Actively promotes and sells memberships, workshops, trainings and retail offerings.

  • Educates guests about the details of our offerings and products.

  • Works with MindBody Online for all bookings and transactions, with a high degree of accuracy.

  • Compassionately holds boundaries and enforces Namaste policies.

  • Executes daily maintenance tasks, upholding a clean, safe, organized and aesthetically pleasing studio and retail space.

  • Supports management and leadership teams by communicating and providing feedback regarding the needs of the space.

REQUIREMENTS


  • Minimum 1 year commitment.

  • Strong sales and customer service skills.

  • Ability to problem solve and take initiative.

  • Strong organizational skills, ability to prioritize.

  • Willing to work in varying shifts and extended store hours.

  • Works effectively within a team as well as independently.

  • Familiar with Namaste studios and key offerings.

  • Strong computer skills; previous experience with MindBody Online a plus.

  • Knowledge of yoga and wellness industry.


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We are currently hiring a Studio Lead Position for our El Cerrito location to start by March 15, 2020.

Duties include, but are not limited to:


  • Maintain teacher schedules and subbing, both online and print

  • Assist with onboarding new teachers

  • Manage our Teacher Assistant program, which is a yoga scholarship/work exchange program, including recruiting, training, scheduling, and managing the Teacher Assistants.

  • Communicate with clients, teachers, and staff on administrative and customer service issues

  • Keep studio facilities and resources clean, stocked, and in good operating order for classes

  • Be an active and integral part of the Square One community by attending community events

  • Each studio lead is also assigned an ali-studio project based on skills and experience

  • Manage airbnb rentals, schedules cleanings, and responds to inquiries

Qualifications:


  • Ability to pay close attention to detail

  • Strong organizational skills

  • Excellent communicator

  • Must be proficient in google docs and sheets, MS word and excel

  • Experience in mindbody software preferred

  • Able to troubleshoot and manage technology

  • Self-starter, yet able to stick to protocols and guidelines

  • All Square One employees must be willing to step in to ensure top-notch student experience, even if that involves scrubbing down a toilet

  • Must be comfortable lifting up to 40 lbs, sitting, standing, and going up and down stairs

Benefits:


  • $18 an hour to start, approximately 15-20 hours per week

  • Flexible schedule

  • Easy ability to schedule time off

  • Unlimited yoga membership

  • 100% scholarship to in-house yoga teacher training modules, after 6 months of service and as space allows

  • Workshop discounts and/or comped tickets

  • Paid Time Off: 12 hours PTO per year (accumulates 1 hour/month beginning 90 days after hire)

  • 4 paid holidays per year

  • Sick policy as required by law

To apply for the position, download and complete the and send it, along with a cover letter and resume, to . Applications without a cover letter or resume will not be considered. 

No phone calls, please.


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Movie Theatre Staff  Wanted

Rialto Cinemas Elmwood in Berkeley is currently seeking a floor staff position that could lead to assistant management.

This is not a seasonal position. The potential for longer-term stability in an employee is what we invest our training in.

We are looking for talented individuals who will take pride in all aspects of theatre operations to join our team. Floor staff are cross-trained in every area of theatre operations including box office, concessions, ushering, and floor staffing.  They are the most direct representatives of the theatres.  We believe in the power of movie going as both a cultural and social experience. 

Training takes a good 2-3 months to understand all the various systems and duties involved.

Applicants should be in good physical shape, able to stand for long periods, lift up to 40 lb. bags without issue, and make great eye contact. The applicant should also be able to work nights, weekends and holidays. We are specifically seeking an applicant who can be available on Tuesday & Thursday evenings. 

The aim is for some regular shift assignments, and shifts can range from as low as 3 hours to 8 depending on the need of the theatre.

Excellent communication skills, attention to detail and superior customer service are essential.

Applicants for Rialto Cinemas Elmwood must have had demonstrated prior experience in retail as well as other customer service experience.

The current rate is Berkeley's minimum wage of $15.59 per hour.

Immediately hiring for at least two shifts a week (approx 6-12 hours). If the candidate looks promising to be moved into an Assistant Management position, the hourly rate would increase.

 Any past experience in working in a movie theatre or other entertainment field or theatrical environment is a huge plus.

This is a great part time job for a retiree who can meet the physical requirements and has had experience in sales and touch screen knowledge.

Please email your resume along with a cover letter describing why you would you be a great fit for this position. Please gear your cover letter and resume towards this job position.

NO PHONE CALLS OR WALK-INS PLEASE.

Principals only. Recruiters, please don't contact this job poster.

Please do not contact job poster about other services, products or commercial interests.

Customer service, money handling, mindful, quick thinker!


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Mike's Paddle is the leading Stand Up Paddle Board Shop and School in the Bay Area! Join our team of outdoor and retail professionals to provide excellent services to paddlers. We provide lessons, rentals, classes, tours, and retail for the general public. Our offerings has a very wide span: beginner classe, summer camps, surf lessons, international trips. Our retail shop has top of the line boards and accessories in the industry with all top brands in the shop as well as demos. We are looking for an assistant retail store manager to work in a very dynamic and fun environment.

Website: http://www.mikespaddle.com

Yelp Reviews: https://www.yelp.com/biz/mikes-paddle-alameda

Duties and responsibilities include but no limited to:

-Customer Service: Answer phones, email and social media inquiries; assist customers with online and in person transactions; assist customers with board rentals as well as launching and docking boards.

-Retail: Merchandising; store front decorations; help with receiving and stocking; retail sales of boards, paddles and accessories; help with big retail sales events.

-Managing: one other retail sales assistant and dock assistants; interacting with SUP and SUP yoga instructors.

-Social Media: daily instagram posts of shop, paddling or environment.

Job Requirements:

-Retail management experience 1 year or more

-Knowledge of customer and market dynamics and requirements

-Solid communication and interpersonal skills

-Ability to read, write and effectively communicate with customers, peers and management

-Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business

-Ability to work as part of a team and take initiative independent of direct supervision

-Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders. Must be able to lift 40 Ibs.

-Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service

-High school diploma or equivalent; college degree preferred

Preferred Qualifications:


  • Retail Sales experience

  • Knowledge of outdoor industry and products, specially paddling

References:


  • 3 previous references required

Job Type: Full-time


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We’re hiring!  

Spring is coming, the days are getting longer, and we’re looking for additional customer services specialists to help us make this year our best yet. We’re a local retail nursery featuring succulents, cactus, bamboo, drought-tolerant perennials, and so much more! 

Our focus is customer service and that means we actively engage with our customers, every day, all day. We ask lots of questions to help determine what plants will best fit their specific needs because we want our customers to be successful plant enthusiasts. We assist them in selecting plants and we give easy-to-follow plant care instructions that include how to repot, when to water and fertilize, and what plants work well together.  

Our most successful team members are friendly, outgoing, inquisitive people who enjoy sharing their passion for plants with our customers. They are plant nerds that delight in getting their hands dirty while teaching others about the plants we grow and sell. This passion and level of customer service is what our customers have come to expect from us.  

Have you worked at a nursery, taken horticulture classes, or volunteered at a Botanic Garden? If so, and if you value sharing that experience, you’ll find this position rewarding. If your education or experience is in engaging and educational customer service, you’ll also revel in this opportunity. We can teach you what you need to know about the plants! 

Weekends are required. Full time is preferred. Benefits are offered. Competitive wages based on experience. Must be able to occasionally work at our Marin location and provide your own transportation. 

If you enjoy actively engaging with the public, plants, and a fun team, please submit your resume AND cover letter. Tell us about you! Please do not drop your resume off or call the nursery.  


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HI, WE’RE BROADLY!

Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive.

Our culture is diverse and inclusive and what we all have in common is that we find purpose in our work, we know our work has meaning, and we strive to learn from one another as we build Broadly together!

WHAT'S THE JOB REALLY?

As a Customer Success Manager, you will develop and maintain 300-400 relationships with various small business owners across the nation.

As a Broadly product expert, you will teach business owners how to connect with modern consumers, take control of their online presence, and maximize their search-engine ranking by utilizing our patent-pending technology.

You'll manage the entire customer lifecycle from customer onboarding, training, implementation, support, upsells, renewals and expansion.

In this role, you will be the key point of contact for our customers, helping to maximize the value they receive from our solutions, cultivating successful long-term partnerships.

In addition to your Customer Success peers, you'll collaborate and work closely with your Sales, Marketing, Operations, and Engineering teams to deliver a best-in- class customer experience!

COMPENSATION: $50-55K salary, quarterly bonuses, upselling spiffs, stock options and International Travel Stipend!

To Apply, please submit:

1)Cover letter

2)Either a resume or a robust LinkedIn profile

Many thanks,

The Broadly Recruiting Team

REQUIREMENTS:


  • Covering Pacific Time shift of 8:00am to 5:00pm so 11:00am to 8:00 pm EASTERN TIME

  • 2+ years successful track record in a sales / customer success / account management

  • Experience with a technology or SaaS company

  • Strong ability to communicate with confidence, integrity and compassion via phone, email and occasionally in-person.

  • Strong attention-to- detail, ability to multi-task, and manage time. This is a fast-paced role that requires organization and a self-starter approach.

  • Prior Digital Marketing/SEO, Salesforce, CRM experience

  • Experience working in a start up company is a plus

  • BA/BS Degree, or in pursuit thereof

Lovely to have:


  • Strong proven work ethic

  • Exceptional ability to develop relationships

  • Customer focused and prepared to “go the extra mile”

  • Team-first attitude with the ability to work autonomously

  • Highly organized with a strong attention to detail

  • Flexible and adaptable to a rapidly changing environment, #startuplife

  • Creative and excellent problem solver

  • Dog lover, please see our team roster:)

Benefits:


  • Flexible Time Off: We believe that a balance between work and life is essential to happiness and success, so work hard and take the time you need

  • Health Coverage: We offer competitive coverage plans for medical, dental and vision, because you’re worth it

  • Food: We serve catered lunch every week, gather for company happy hours and stock the office with bountiful snacks

  • Fitness: Gym subsidy, commuter benefit

  • Travel: Ask us about our International Travel Stipend

  • Team Bonding: Weekly Happy Hours, Quarterly All Hands and more!

  • Equity: Yeah, you’ll be a stakeholder, we all are!

  • Compensation: $50-55K salary plus bonus and equity

Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law.


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WHO SHOULD APPLY? A message from our care team leader:

“We have a rockstar CCS team, and we are looking for the right person to help it grow! People who are true helpers, collaborative, and accountable will excel in this job. If you are coachable, then you are coming to the right place because your team is here to build on your strengths to help you achieve your goals.

We believe in the power of feedback; not only will we help you improve, but we will also be open to your contributions and ideas. We stay focused when it is needed, and we also know how to have fun at work and outside of the office. We are passionate about the growth of our customers, our teammates and our company.

If you find this compelling, then introduce yourself and put your best foot forward. If you don’t, then click the back button and choose a different adventure. Either way, may the Force be with you as you continue on your journey!” - Amber Costello, Manager of Customer Care

WHAT IS BROADLY? Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive.

Our culture is diverse and inclusive and what we all have in common is that we find purpose in our work, we know our work has meaning, and we strive to learn from one another as we build Broadly together!

WHAT'S THE JOB REALLY?When customers contact Broadly for assistance, our Customer Care Specialists act as “first responders” to solve the problem if possible or escalate to another team if needed. We provide world-class customer support via phone, email and chat.

We wear multiple hats and have to switch gears often. Our future teammate will need to be able to multi-task, prioritize and adapt.

Our goal is to get customers the help that they need as quickly and efficiently as possible- our customers are running small businesses and their time is very valuable. We want to make sure they get the answers they need with ease.

Beyond providing customer support, we also advocate for our customers by providing feedback to the company about their experiences. We often have the opportunity to work on company initiatives that help improve the product and our services.

HOW DO I APPLY? Please send us your resume and a cover letter.

In your cover letter give us a better idea of who you are and why you are applying to Broadly. Need some ideas? Let us know what motivates you, how you can see your past experiences helping you succeed at the role, what your goals are and how Broadly can help you achieve them, etc.

We will consider your resume and cover letter to be an example of the BEST possible work that you can do. Please proof-read it for clear communication, proper grammar and correct formatting to make sure that you are showing us what you’ve got!

We are diligent when it comes to finding the right teammates, so our interview process is a little different! You’ll have an opportunity to meet with several people on the team and check out our office in Fells Point before final decisions are made. You can expect to hear back from us quickly if we want to move forward, so keep an eye out for messages from us!

Thank you,

The Broadly Recruiting Team

Role details:


  • Provide phone, email and/or chat support

  • Manage and prioritize our inbound support channels with speed and accuracy

  • Troubleshoot and resolve account, product, billing and technical issues

  • Drive product adoption, success and happiness with every interaction

  • Be the voice of the customer and collect feedback for product improvement

  • Improve small business' online business listings, social media pages and websites

  • Collaborate cross-functionally with other teams to improve overall customer experience

  • Brainstorm and develop process improvements to build value for Broadly

  • Assist with various internal Broadly projects (depending on skill-set) you Swiss Army knife, you!

Ought to have:


  • Strong ability to communicate with confidence, integrity and compassion over phone and email

  • Strong attention to detail and ability to multi-task and manage time

  • Ability to remain professional and composed during advanced customer situations

  • Experience with Microsoft Office (Word, Excel) and/or Google Suite

  • Experience with handling inbound calls

  • 1-2 years of related experience

  • A strong sense of humor

Lovely to have:


  • Associate's or Bachelor's degree (or in pursuit of)

  • Bilingual a huge plus as we build a diverse employee & client population.

  • Basic HTML/CSS

  • Prior startup experience

  • Experience with Salesforce and Mac OS

  • Project management skills

  • A known allegiance to a Harry Potter house (all houses welcome!)

Benefits:


  • Flexible Time Off: We believe that a balance between work and life is essential to happiness and success, so work hard and take the time you need

  • Health Coverage: We offer competitive coverage plans for medical, dental and vision, because you’re worth it

  • Food: We serve catered lunch every week, host company get-togethers, and stock the office with bountiful snacks

  • Fitness: Gym subsidy, commuter benefit

  • Travel: Ask us about our International Travel Stipend

  • Team Bonding: Team Outings, Weekly meet 'n' greets, Quarterly All Hands and more!

  • Equity: Stock options

  • $22.00/hour, quarterly bonuses, stock options and International Travel Stipend

Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law.


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HI, WE’RE BROADLY!

Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive.

Our culture is diverse and inclusive and what we all have in common is that we find purpose in our work, we know our work has meaning, and we strive to learn from one another as we build Broadly together!

WHAT'S THE JOB REALLY?

As Vice President of Client Services, you'll be responsible for our customer experience. You'll be leading a team of fifty people in our two offices.

Compensation: $200k+ plus equity and bonus DOE

VP of CS Responsibilities:


  • Create a company-wide culture of Customer Success and align with Executive Team on key business objectives.


  • Define operational metrics and benchmarks to measure customer health (activation, adoption, usage, satisfaction, upsell, retention, etc.).


  • Optimize and manage customer on-boarding, training, implementation, renewals and retention activities and processes for Customer Success, Professional Services, and Customer Care teams.


  • Scale customer success operations by adopting customer success management, predictive analytics, business intelligence, and customer support technologies.


  • Drive new business growth through expansion and up-sell initiatives.


  • Align with Sales and Marketing to develop sales qualification, vertical specialization, customer retention, advocacy programs, and customer communications.


  • Work alongside Product and Operations teams to improve Broadly’s services and product offerings.


  • Create a company-wide customer feedback process to drive cross-department business initiatives. Our company is built on transparency and feedback, after all!


Requirements:


  • 5+ years experience leading customer-facing organizations


  • 5+ years in a management role, leading large teams


  • Strong understanding of SaaS and recurring revenue business model


  • Proven track record of scaling customer success operations


  • Understanding and empathy for local businesses


  • Strong team mentorship and coaching abilities


  • Entrepreneurial mindset with a strong work ethic


  • Excellent interpersonal, verbal, written communication, and presentation skills


Benefits:


  • Flexible Time Off: We believe that balance between work and life is essential to happiness and success, so work hard and take the time you need


  • Health Coverage: We offer competitive coverage plans for medical, dental and vision, because you’re worth it


  • Food: We serve catered lunch every week, host company get-togethers, and stock the office with bountiful snacks


  • Fitness: Gym subsidy, commuter benefit


  • Travel: Ask us about our International Travel Stipend


  • Team Bonding: Team Outings, Regular Meet'n'Greets,, Quarterly All-Hands, Team off sites and more!


  • Equity Package


  • Did you know that many applicants don't read the whole job description? Please tell us the weather where you live when you apply!


Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law.


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HI, WE’RE BROADLY!

Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive.

Our culture is diverse and inclusive and what we all have in common is that we find purpose in our work, we know our work has meaning, and we strive to learn from one another as we build Broadly together!

WHAT’S THE JOB, REALLY?

As a member of the Operations team, the Business Systems Analyst (BSA) will partner closely with Client Services to help identify and implement solutions, systems, and tools needed to provide Broadly customers with a world-class experience!

As our company grows and scales, the BSA will be instrumental in driving operational efficiencies that will allow Client Services to meet and exceed its objective of serving local businesses and their customers.

The BSA will report to the Manager of Business Applications working with Salesforce, its 3rd party integrated applications and the Broadly platform. This role will improve business processes for the various departments of the company but primarily collaborate with the Client Services team to build technical solutions to solve their business needs.

The BSA’s primary responsibilities are:


  • Salesforce administrations, configurations, reporting and dashboards, business process and general maintenance.

  • Optimize and troubleshoot Salesforce and its integrated 3rd party business applications.

  • Collaborate in Apex development, visualforce pages, processes builder and flow.

  • Implement Client Service software to build out effective and efficient business processes for the Client Service teams.

  • Interact daily with business groups to understand business processes and requirements for any needs or problems and proactively work to find solutions.

  • Create and document functional requirements for business needs, technical specs for solution design, and sign-off for delivery.

  • Clearly communicate with internal team, customers, and stakeholders with any projects, statuses, issues, and solutions.

The minimum, primary skills, qualities, characteristics and experience necessary to meet this position’s outcomes are:


  • 3-5 years of Salesforce experience.

  • Bachelor’s degree in Computer Science, Engineering, Business or a closely related field, or equivalent experience required.

  • Excellent analytical and problem-solving skills.

  • Strong understanding of business practices and processes.

  • Ability to understand business requirements and convert them into solution designs that fit within the business and technological constraints.

  • Background working in an Agile methodology for development and delivery.

  • Knowledge of end-to-end testing: unit testing, UAT, QA testing, and smoke testing.

  • Adaptable in an always changing and start-up environment! #startuplife!

Benefits:


  • Flexible Time Off: We believe that a balance between work and life is essential to happiness and success so, work hard and take the time you need.

  • Health Coverage: we offer competitive plans for medical, dental and vision, because you’re worth it.

  • Food: We serve catered lunch every week, host company get-togethers and stock the office with bountiful snacks

  • Fitness: Gym subsidy

  • Travel: Ask us about our International Travel Stipend

  • Team Bonding: Team Outings, Regular Meet'n'Greets, Quarterly All Hands and more!

  • Equity: Yeah, you’ll be a stakeholder, we all are!

  • Salary $70k - $90K depending on experience

Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law. We value diversity and encourage you to apply.


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HI, WE’RE BROADLY!

Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive!

WHO ARE YOU?

A highly motivated, problem solver with strong Windows operating systems technical skills to join our Integration Support Team!

You possess well-developed technical skills and a strong attention-to-detail. You have a thorough knowledge of Broadly’s product (and services) and be able to describe its functions, features and details to customers. Integration Support Specialists must multi-task across systems and applications, analyze, isolate and resolve a variety of technical integration issues and can comfortably navigate various technical environments (e.g. Windows, Zapier, Postman/cURL, Salesforce, Github).

WHAT’S THE JOB, REALLY?

The Integration Support Specialist provides world-class technical support for Broadly’s small (and medium sized) business customers. This role ensures seamless automated experiences between Broadly and its customers, ensuring connectivity and productivity, delivering optimal value to Broadly’s customers. This role develops, manages, oversees and supports the business system integrations utilized by Broadly and its valued customers.

As Broadly’s Integrations SME (subject-matter expert), the Integration Support Specialist provides cross-functional assistance bridging the gap between Integrations Engineering, Product, Customer Success, Sales and Broadly’s customers. He/she provides Tier-1 and Tier-2 level assistance for all integration related questions and issues.

The Integration Support Specialist’s primary responsibilities are:


  • Providing world-class technical support to assist Broadly’s customers with integrations.

  • Diagnosing, troubleshooting, and resolving integration questions, issues and other requests.

  • Performing advanced business system integrations (Native, 3rd party, Zapier, etc.).

  • Coordinating efforts to research, develop and administer new business system integrations.

  • Work closely with Broadly Integrations Engineering team to develop and test new business system integrations and enhancements

  • Communicate directly with beta customers to gather requirements and test business system integrations

  • Driving product adoption, success, and satisfaction with every email or phone call.

  • Proactively monitor and resolve broken integrations for “at-risk” integrated customers.

  • Notify and train Sales & Success departments on updates related to integrations.

  • Updating internal and external training materials on Integrations.

The minimum, primary skills, qualities, characteristics and experience necessary to meet this position’s outcomes are:


  • Technical - have strong working knowledge of the Windows operating system environment, including Windows registry, Event Scheduler and Event Viewer and the ability to diagnose issues and research and apply solutions. Also must have working knowledge of basic SQL and relational databases

  • Proactive - recognizes & addresses needs before they arise

  • Committed to confidentiality - can be trusted with highly sensitive and confidential information, default conduct exemplifies integrity

  • Attention-to-detail : must be meticulous with data, systems and customer information

  • Vocal : must communicate directly and frequently with affiliated parties

The preferred skills, qualities, characteristics and experience include:


  • Understanding of internet communication concepts such as HTTP/HTTPS, REST, Webhooks and FTP

  • Salesforce

  • Zapier

  • Webhook zap (Setting up, monitoring)

  • Code zap (Javascript/Python)

  • C#

  • Able to read and comprehend code for documentation

  • Able to make minor edits to fix bugs

  • Able to implement new features (nice to have)

  • Javascript

  • Able to read and comprehend code to answer questions about codebase

  • Git/Github

  • Open/Manage tickets

  • Open PRs for edited code

  • Code Reviews for PRs

Benefits:


  • Flexible Time Off: We believe that a balance between work and life is essential to happiness and success, so work hard and take the time you need

  • Health Coverage: We offer competitive coverage plans for medical, dental and vision, because you’re worth it

  • Food: We serve catered lunch every week, gather for company happy hours and stock the office with bountiful snacks

  • Wellness: mental & physical health is a priority

  • Travel: Ask us about our International Travel Stipend!

  • Team Bonding: Regular Meet'n'Greets, All Hands and more!

  • Equity: Yeah, you’ll be a stakeholder, we all are!

  • Compensation: Salary, Bonus and Equity DOE

Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law. We value diversity and encourage all qualified candidates to apply.


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HI, WE’RE BROADLY!

Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive.

Our culture is diverse and inclusive and what we all have in common is that we find purpose in our work, we know our work has meaning, and we strive to learn from one another as we build Broadly together!

WHAT'S THE JOB REALLY?

As a member of the Operations team, the Desktop Support Technician reviews, analyzes, evaluates, optimizes, and proactively responds to the technical systems and tools to assist the growing needs of the company.

WHO ARE YOU?

 


  • You have:

  • 3-5 years of IT and Desktop Support experience

  • Vendor analysis

  • Equipment procurement

  • Understand business practices and processes.

  • Excellent analytical and problem-solving skills.

  • Mac OS, Windows is helpful

  • Ability to demonstrate good judgment and approach in delivering solutions according to architectural, business, and technological constraints.

  • Knowledge of end-to-end testing: unit testing, user acceptance testing, quality assurance testing, and smoke testing.

  • Adaptable in an always changing and exciting start-up environment!!!!!

Desktop Support Analyst's primary responsibilities:


  • Morning shift from 8:00 am to 5 pm Pacific time, Monday through Friday.

  • Network support and troubleshooting for both wireless and wired configurations, cabling, and telephone.

  • Inventory management, security, and maintenance of IT equipment, hardware, software and laptops.

  • Frontline technical support for business process issues within Salesforce and its connected apps (Talkdesk, SalesLoft, etc).

  • Managing the Broadly Help Desk to be a first point of contact for any technical support for the Oakland office.

  • Standard desktop, workstation & laptop hardware and software troubleshooting.

  • Additional responsibilities include onboarding and offboarding employees and administration of Google, Talkdesk, Salesforce, Microsoft, etc.

  • Proactively find and solve IT and Business Application problems in a growing company with multiple office locations.

  • Audio/Video set-up and configurations for all conference rooms and company meetings.

  • Monitor incidents and service requests to ensure SLAs are met and work with analysts or other team members towards successful on-time resolution.

  • Develop and comply with core IT processes, including change control, change management, policy development & enforcement, systems design review, systems troubleshooting and documentation.

  • Special projects / duties as needed for any and all of two California offices.

Benefits:


  • Flexible Time Off: We believe that a balance between work and life is essential to happiness and success, so work hard and take the time you need

  • Health Coverage: We offer competitive coverage plans for medical, dental and vision, because you’re worth it

  • Food: We serve catered lunch every week, gather for company happy hours and stock the office with bountiful snacks

  • Fitness: Gym subsidy, commuter benefit

  • Travel: Ask us about our International Travel Stipend

  • Team Bonding: Weekly Happy Hours, Quarterly All Hands and more!

  • Equity: Yeah, you’ll be a stakeholder, we all are!

  • Compensation: Salary range $55-70K/year Depends On Experience

Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law. We value diversity and encourage all qualified candidates to apply.


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Position Summary Pacific School of Religion (PSR) is seeking an Administrative Coordinator to perform a wide range of duties to support the Office of Academic Affairs, Assistant Dean of Academic Affairs and Registrar, and the Vice President for Academic Affairs and Dean of the Faculty. These include serving as first point of contact for the office of Academic Affairs, managing the flow of visitors, answering and routing calls, guiding visitors to the appropriate parties, fielding interdepartmental communications, and performing office tasks, including answering emails, delivering or responding to mailings, and maintaining the highest level of discretion and confidentiality of student and faculty records. They will also analyze office processes and policies, develop creative solutions to problems, answer questions, and take part in team planning and scheduling. To succeed as the Administrative Coordinator, you should be committed to providing attentive support for internal and external parties and ensuring consistent, efficient operations. You should be courteous, analytical, proactive, organized and possess excellent communication skills and be prepared to deal with a diverse and dynamic environment. Familiarity with academic semester schedules, and ability to learn student information systems are required. Applicants are strongly urged to visit our website to familiarize themselves with our institution at https://psr.edu/.   Assistant to Assistant Dean of Academic Affairs and Registrar  Essential duties and responsibilities include the following. Other job-related duties may be assigned. · Provide timely and professional response and support for student course registrations, SONIS inquiries and Moodle for students and faculty.  · Process transcript requests, enrollment verifications, and billing statements. · Post and record student cash and check transactions to student accounts. · Become familiar with information systems at PSR: SONIS, Ellucian Colleague, Izenda, EvalauationKit and Moodle · Support Registrar in course scheduling – collect, review and submit Course Scheduling Information Forms. Post semester schedules. · Review and update sections of the Academic Catalog as needed.  · Administer and collect student evaluations at end of semester. · Manage Title IX and SaVe Act trainings. · Work with Assistant Dean and Registrar as needed to post enrollment to the National Clearing House. · Assist students in scheduling appointments with the Assistant Dean and Registrar. · Anticipate needs and initiate activity to resolve minor problems. Respond to, and assist, the Assistant Dean and Registrar in resolving difficult and sensitive inquiries, complaints, and requests for information and assistance. Compose correspondence on own initiative on matters not requiring personal responses of the Assistant Dean and Registrar · Provide support for major projects: grades, graduation, diploma processing, etc.   Assistant to the Vice President for Academic Affairs and Dean of the Faculty Essential duties and responsibilities include the following. Other job-related duties may be assigned.  · Manage, calendar and track the Dean’s schedule. Plan and schedule calendar(s) based on consultation, resolve calendaring conflicts. · Plan, organize, coordinate, and direct office workflow in the office of the Vice President for Academic Affairs to ensure that timelines are met; coordinate and oversee projects as assigned by Vice President and Dean. · Receive, process, secure signatures, and appropriately route paperwork, including hiring documents, requisitions, and requests for payment, received by the Office of the Vice President. · Prepare agendas, meeting calendar and back-up materials; attend regular and special meetings, record and prepare minutes, distribute minutes and maintain official records of agendas and minutes. · Maintain accurate email lists (work with Endsight), onboard/offboard faculty and visiting scholars. · Anticipate needs and initiate activity to resolve minor problems. Respond to, and assist, the Vice President in resolving difficult and sensitive inquiries, complaints, and requests for information and assistance. Compose correspondence on own initiative on matters not requiring personal responses of the Vice President and Dean. · Provide administrative support to the Dean (and Accreditation Liaison Officer) in preparation of required reports; review and disseminate information and resources; coordinate team visit (schedule, reservations, meals, supplies, computer access, etc.); serve as the liaison to the Evaluation Team during its visit. · Make comprehensive travel arrangements and prepare documentation for travel requests and reimbursements.  

Preferred Qualifications    · 2+ years general administrative experience, or equivalent combination of experience and college level education   · Strong attention to detail, organization, flexibility, and resourcefulness.   · Ability to work at a rapid pace, ability to communicate clearly, and prioritize conflicting needs.   · Ability to handle matters expeditiously, proactively, often with deadline pressures.   · Exceptional oral and written communication skills with the ability to effectively support and serve a diverse population.   · Advanced knowledge of Microsoft Suite with emphasis in Word and Excel, internet browsers and email usage. 4  · Have experience with Student Information Systems (SONIS preferred) and Learning Management Systems (Moodle preferred).   · Familiarity with the academic enterprise within a graduate educational institution and demonstrated knowledge of key issues, concepts, trends, and policies in higher education.   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  · Vision – close vision and ability to adjust focus for word processing · Hearing – ability to hear verbal communications and to carry on telephone conversations · Clear Speech – ability to communicate clearly to others as essential part of job function · Lifting/Carrying – occasional lifting and carrying of files and printed material up to 25 pounds · Pushing/Pulling – ability to push/pull desk and filing cabinet drawers · Sitting – ability to sit for long periods at computer and during meetings · Reaching – ability to reach above shoulder, below shoulder and at arms’ length · Manual Dexterity – ability to manipulate a computer keyboard and paperwork/files    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is indoors. Frequent face-to-face contact with staff, students, faculty and visitors. The noise level in the work environment is quiet. No extreme temperatures are present in the work environment. Including, but not limited to: Phone, personal computer, printer, fax machine, calculator, photocopiers, and shredder.   If you are independent yet collaborative, have a phenomenal appreciation for details and an advanced understanding of what's required to create a diverse and inclusive work environment, this position may be the right career opportunity for you!   

 Excellent benefits v Health, vision, and dental v Generous vacation and holidays v 37-hour workweek  


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Kikka sushi is looking for energetic, hardworking, dependable, team players that will provide great customer service in our new location in the Whole Foods Market located at: 3502 Mt. Diablo Blvd., Lafayette, CA 94549 

In this full time position, the Food Prep / Cook will make sushi in advance and per customer's request. No experience making sushi, no problem we will teach you!  

The team member will also do prep work, prepare other Asian foods and maintain a clean and neat environment while helping customers in a fun, fast paced, exciting environment. 

Qualifications:  


  • Demonstrate great customer service skills

  • Be familiar with sushi

  • Be able to lift and carry up to 50 pounds

  • Must be able to work all Saturdays, Sundays and holidays 

  • Flexible morning and evening availability 

  • Be eligible to work in the U.S.

  • Be 18 years of age or older

Pay is $14 per hour. 

Preferred experience: · Working in quick service restaurants, supermarkets or fast paced environments · Food handling experience and food handler certification 

Benefits: 


  • Medical 

  • Vacation

  • Matching 401K

  • Company provided uniform 

  • Yearly Non slip shoe reimbursement

  • Training

  • Opportunities for internal advancement (We love to promote within)! 

Kikka Sushi founded in 1986 has grown rapidly throughout the nation to include locations in 29 states and Canada, with clients ranging from supermarkets, businesses to restaurants and  universities.  Check us out at www.kikkasushi.com  


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Mezzo is a high-volume, fast-paced restaurant & cafe located on the busy Telegraph Ave. in Berkeley. We are looking for dedicated employees who can work quickly and provide excellent customer service.

Duties include, but not limited to:

-Preparing sandwiches, salads, and soups on a fast-paced food line

-Taking food orders from customers

-Cleaning/maintaining food prep area and front of restaurant

-Open/Closing Duties: taking out trash, sweeping, mopping, etc.

Minimum Qualifications:

-Must have restaurant or cafe experience

-Must have California Food Handler's certificate or ability to obtain one within 2 weeks of being hired

-Must be friendly, have a great attitude

-Must be able to pay attention to detail---work efficiently and quickly

-Available for a minimum of 3 shifts/week

-Able to lift up to 50lbs

If you have any experience with the following, let us know:

-Barista training

-POS experience (Digital Dining a plus)

Please respond with your resume and your availability. Applicants who do not provide their availability will not be considered. Thank you


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In this role you will have an impact on the customer experience, helping to create and sustain customer loyalty through enablement of their success. A successful candidate will have a positive attitude with the ability to readily adapt to change and solve problems. Additionally, the candidate should be able to demonstrate empathy for both internal and external customers, and will be expected to work closely with sales, product support, repair teams, and customer support to create value and enable an exceptional customer experience.

KEY RESPONSBILITIES:- Follow up with customers after services by phone and email to ensure that the customer is satisfied


  • Answer customer inquiries about Service Status and Service Portfolio


  • Ensure all Service work orders are closed rapidly and billed accurately


  • Process Service Repair quotes and Purchase Orders in a timely and accurate manner


  • Support Service revenue generation activities as needed


  • Work alongside cross-functional Service, Sales, and Operations teams to support customer needs


  • Monitor KPIs using daily management


  • High School Diploma or equivalent required


  • 1 3+ years experience in a customer service role. Must have strong communication skills with a passion for talking directly to customers


  • Experience with an ERP and CRM such as Oracle and Salesforce required


  • Highly customer focused with a demonstrated interest in creative problem solving


  • Strong teamwork and relationship building skills with customers and fellow team members


  • Must have a strong phone presence and interpersonal skills dealing with customers


  • Must be willing to tackle customer challenges with curiosity, and empathy


  • Excellent time management, prioritization management, and multi-tasking skills


  • Highly detail oriented, well organized, and attentive at following written processes


  • Goal oriented and able to meet the changing needs of the business


CULTURE: The right candidate for this role will embody both the Molecular Devices and Danaher culture. Below are key attributes this candidate will possess.- Analytical. This leader seeks out facts and evaluates relationships and dependencies.


  • Results-driven. Demonstrating initiative and personal accountability to meet work demands according to highest standards, while being able to prioritize and balance competing needs, will be key to success.


  • Both a competitive and team player. This individual speaks to results yet gives credit to the team.


  • Humble and self-aware. Helping drive a culture of respect across all associates, functions and levels while championing D&I and focusing on results is a must. This candidate understands their personal areas of development and actively works on weaknesses.


  • Clear communicator. Strong experience in developing effective internal communications and a clear, succinct style is desired.


Diversity & InclusionAt Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a pageDiversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The EEO is the Law poster is available here.


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Job Description


Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then you’ll love being a member of our customer service community. Our Customer Success Specialist are the front line of our company, offering solutions, identifying opportunities and serving millions of customers – one at a time.


 


What does it take to handle the sales goals, customer questions and concerns? Courtesy, professionalism and product knowledge. The goal? Help customers and provide them with solutions. We’ll get you started by providing on-the-job training and resources. On our team, you’ll be an important part of shaping our customer experience – from setting up new accounts, to answering questions and actively listening for opportunities to expand and deliver great services.


 


What’s in it for you? Start with the paycheck: Customer Success Specialist receive unmatched customer bonuses and competitive compensation packages based on the sales they build from their consumer generation. Add full training, one on one mentorship from Management, advancement opportunities.


 


Career possibilities are limitless. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions.


 


This is an Entry Level sales opportunity, so If you’re 18 years or older, apply today!


Reliable Transportation to the office and client meetings required


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


 



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Job Description


 We are looking for a Customer Success and Business Development Associate for our clients. We are a fast growing business with clients in the profit, nonprofit and government sectors.  We always strive to keep our clients happy and we want to ensure we do so by having an assigned Customer Success Associate that can help ensure we are keeping our clients satisfied. Individual would also manage portions of our business development efforts.  This is a part-time 50% FTE position.


 REQUIREMENTS:


 ·         Proven experience in business development and account management


·         Experience in the professional services/ consulting sector


·         Great communication skills; Loves to interact with people


·         Ideally, familiarity with accounting and HR services; staffing services


·         Knowledge of customer success processes; passionate about business growth


 


PRIMARY RESPONSIBILITIES


·         Business Development


o   Work with Marketing in lead generation efforts


o   Manage service inquiry calls and presentations/ demos


o   Assist in creating and delivering proposals


o   Work with the Corporate team in establishing a business development, onboarding and upsell / cross-sell process


·         Customer Success:


o   Manage smooth onboarding process alongside corporate/ delivery team 


o   Build and maintain client relationship; Regular check in with clients to ensure they are happy and satisfied


o   Work with Corporate team in establishing/selling portfolio of services and fine-tuning services using feedback received from clients


o   Work with delivery teams to ensure they work towards customer satisfaction


o   Aid in developing and improving processes


o   Handle and resolve customer requests or complaints


·         Business Strategy


o   Work with Division Directors in building and managing client portfolios


o   Check-ins with Division Directors for any potential issues or areas of opportunities


Company Description

Stable, well-respected organization


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Job Description


Position Summary:


The Customer Success Specialist is responsible for all aspects of the company’s consumer outreach efforts and will provide leadership, strategic direction and day to day management of the function. The Customer Success Specialist will be responsible for building the brand and growth strategy for the business. They will oversee customer plans, sales, marketing and allocate resources across assigned programs. They will also provide advice and guidance to various operating units to ensure overall sales & marketing effectiveness.


 


Essential Functions:



  • Plan, initiate and direct marketing and sales inquiries to determine trends, industry needs and customer preferences to optimize product and related service planning, to develop target markets, and recommend business development strategies.

  • Participate in the development of customer service, sales, and marketing business plans.

  • Provide strategic direction to ensure full understanding of communications objectives.

  • Build brand equity with consumers, franchisees and employees to maintain the company’s differentiation in the marketplace.

  • Assist in sales support, make recommendations or decisions regarding product objectives and strategy, promotions and advertising placement and merchandising

  • Enhance existing customer/market data to build customer base, to increase rate of repeat customers, reduce defectors and cross-market among all channels

  • Provide direction to cross-functional teams in the development & deployment of specific customer service, sales, and marketing programs to drive targeted revenue, including idealization, testing & operational impact.


 


 


Leadership Responsibility:


This position has the opportunity for Senior Management consideration after the first year.


 


Must be eligible to work in the U.S.


 


Reliable transportation to our corporate office


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


 


Company Description

Legion combines proven strategy with professional implementation with unique platforms for advertising to ensure our clients brands gain traction. Our outreach programs allow us to focus on precision and strive for perfection to ensure strong market growth. Our client representatives' goals are to build resilient relationships between clients and potential consumers, with a high return of investment.


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Job Description


KickFire is seeking someone awesome, creative, motived and process-driven to advance our Customer Success program in the role of Customer Success Advocate. This role embodies the critical intersection of technical expertise and a fanatical focus on customer satisfaction.


This role is tasked with helping KickFire customers with solution education, technical support, and successful onboarding and adoption of the KickFire Platform. A successful candidate will coordinate day-to-day activities that blend the strategic with the practical and tactical, supported by their expertise in Customer Success, SaaS / DaaS solutions, and Retention Strategy.


 


As a Customer Success Advocate, you will:


· On-board new customers and ensure all use-cases are implemented correctly


· Serve as the owner of the post-sales relationship


· Monitor customer adoption and product utilization through routine customer contact to identify exactly how customers are using KickFire and provide customer feedback to Support, Product and Marketing Managers


· Help customers understand the value of KickFire to cultivate loyalty and growth


· Understand the value proposition of KickFire solutions and the customer’s organization to offer best practices and identify up-sell/cross-sell opportunities.


· Participate in driving product go-to-market strategy with customers, serving as an architect to help them maximize their use of KickFire’s data


· Work with Product Support team to determine client success strategies


· Create and manage documentation related to customer success/education


· Become a subject matter expert in all things KickFire


 


 


What You’ll Need To Be Successful:


· Passion for providing a great customer experience


· 3+ years of technical customer success experience or other client-facing technical roles


· Prior experience in a coordinator position, juggling various projects and responsibilities


· Strong verbal (phone), written (email), and visual (presentation) communication skills


· Strong analytical and problem-solving skills with the ability to dive into technical topics


· A general understanding of web technologies such as HTTP, HTML, JSON, JavaScript, REST, DOM, API


· Experience working with Cloud-based or SaaS / DaaS products, as well as recurring revenue contracts


· Strong ability to prioritize and multi-task in a fast-paced environment


· Ability to quickly learn and support new technologies


· Some part of you is a nerd, the other loves talking to people


· You thrive in managed change, and seek to push beyond the status-quo, seeking ways and means to drive outcomes and insights


 


 


Not required, but if you have some of these skills we need to talk:


· Knowledge of and experience with digital marketing technologies


· Serious customer support chops in the tech sector


· Experience implementing digital marketing products with customers


Company Description

The KickFire platform, powered by our proprietary TWIN Caching technology, is revolutionizing the use of IP addresses with its unique ability to identify true last-mile ownership, well beyond public sources.

Working at KickFire provides employees the opportunity to be part of a winning team. Located on North 1st in the Silicon Valley, we are easily reached from 3 different freeways and via light rail. Employees enjoy competitive benefits and a fun work environment. KickFire is an equal opportunity employer.

Extra Benefits:
Full-time position
Bonus or Commission Plan (depending on role)
Paid Time Off (PTO), plus 10 paid holidays
401(k) matching
Stock options
Company sponsored lunches
Commuter Reimbursement Program
Upbeat, casual, positive, creative, and productive work environment
Open communication workplace, where every member of the team knows how they impact the success of the company

Mission: Insight. Intent. Intelligence


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Job Description


Position: Customer Success Manager
Job Location: Pleasanton, CA 94566
Job Type: Full Time


Responsibilities Will Include:



  • Manage assigned set of accounts by building strategic relationships with key client contacts

  • Cultivate a direct and strong relationship with the decision makers and influencers on the clients’ side

  • Take client needs, success, happiness, and retention personally and can prioritize your workload autonomously

  • Recognize new opportunities for growing your existing book of business

  • Maximize our long-term revenue with each customer by account mining, up selling and cross selling activities

  • Be the key link between our clients and QASource’s offshore engineering teams

  • Using quarterly account reviews to measure client satisfaction and enhance on current processes to exceed client expectations

  • Aid in the research and execution of projects as they arise

  • Meet and exceed account focused targets, goals and SLAs

  • Provide highest quality of service to our clients


The Ideal Teammate Must:



  • Timely and pay close attention to detail (remember, we are a QA company)

  • Aggressive when you need to be, coming up with creative solutions when in complex situations

  • Excellent verbal and written communication skills

  • You have professional experience with business customers in Account Management or Client Services, or a background in software QA/testing/engineering/IT. Bonus points for B2B experience

  • Superior knowledge of MS Office and other tools

  • Tech-savvy and interested in the software development process

  • You can participate in discussions with business & technical leadership

  • You want to work successfully in a fast-paced, dynamic and creative environment with a rapidly growing company and are c comfortable taking responsibility and improvising


Perks



  • Flexible PTO

  • Commuter benefits

  • Stocked snack, coffee and kitchen

  • Ping-pong

  • 401K

  • Profit sharing

  • Health, vision, and dental benefits


PLUS...


1. We grow every year and have never done layoffs, so you get high job security.


2. Our clients are category leaders, so you get to interact with only the best, cutting edge companies.


3. We continuously improve, so you get variety in your work and to see yourself grow.


4. We are a small innovative team, so you get to see the direct impact of your work.


5. We have flex time (and other benefits) so you get to have a good work-life balance.


6. We are like family so you get a collaborative work environment.


7. Our atmosphere is professional and congenial, so you get to enjoy your 'time at the office.'



    Company Description

    QASource provides software development services for some of the most highly respected and fast-growing software companies. We are headquartered in Pleasanton, California and employ more than 800 employees worldwide in India, Mexico and Pleasanton. We have been growing every year for the past 17 years.

    We grow 20-30% every year. Clients include Oracle, IBM, eBay,Apple, Ford, and Prudential. The atmosphere is professional but congenial, and geared toward personal growth and constant improvement.

    We have an incredibly high client and employee retention rate, because we have built “taking care of people” – both our employees and our clients - into the way we do business.


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    Job Description


     We have been more than a printer since day one !


    The team of visual communications specialists at AlphaGraphics Tri-Valley makes complex campaigns, exceptional quality and rush turnarounds look easy. But these results don't come by accident. They follow the highly-effective leadership of a detail-oriented management team with the mindset and experience to leverage technological advances to grow business.


    Our commitment to business growth extends to the greater community through leadership and service. 


    Our business not only maintains the prestigious ISO 9001: 2008 certification as part of our painstaking quality and assurance process, but we are also Forest Stewardship Council (FSC) certified. The demanding protocol we meet to attain this certification ensures our paper is produced in the most environmentally responsible, socially beneficial and economically viable way.


    Position: Admin Assistant (Part Time)


    Key Responsibilities:


    • Customer Service and Bindery

    Mailing Services: Stuff, seal, USPS prep



    • Packages FedEx shipments; generates labels, carry orders to post office

    • Production room management


    • Answers phone / screens calls/ Marketting

    • eMail/ eProofs


    Please call us at 925-244-9900 to learn more about us.


    Job Type: Part-time


     



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    Job Description


    Odoo is seeking to significantly expand its vibrant and innovative sales teams. Apply to work within an organization that values independence, flexibility, and personal growth.


    The Customer Success Team is helping customers across Latin America streamline their business processes with Odoo’s integrated software solutions. This is an opportunity for people who are excited to work at the intersection of software and business. You’ll learn the value that software can provide across a variety of verticals and how Odoo’s diverse suite of apps (there’s over 50!) can be used to alleviate company needs.


    We expect the candidate to be proactive and have a "get it done" spirit.



    RESPONSIBILITIES:



    • Contact customers currently using Odoo

    • Analyze clients' business operations and drive adoption

    • Execute all phases of a subscription renewal plan

    • Build and maintain relationships with clients

    • Empathize with customer needs

    • Be part of the entire sales cycle


    MUST HAVE:



    • Bachelor Degree or higher

    • Passion for software products

    • 1-2 years experience in sales

    • Able to work in a rapidly evolving field

    • Excellent communication skills

    • Perfect Spanish


    NICE TO HAVE:



    • Experience with ERP

    • Experience in a SaaS company

    • Available immediately

    • Additional languages


     


    Company Description

    With a small company of smart people who like working hard and have fun too, we released the most disruptive enterprise management software in the world: Odoo. Fully open source, full-featured, with apps small to medium-sized companies can take advantage of.

    Odoo is a suite of business apps that cover all enterprise management needs: CRM, eCommerce, Accounting, Project Management, Inventory, etc.


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