Jobs near Austin, TX

“All Jobs” Austin, TX
Jobs near Austin, TX “All Jobs” Austin, TX

Job Description


On a day-to-day basis, call centers can expect to perform the following tasks when helping customers:


Demonstrated experience:



  • Problem solve, mediate, and negotiate

  • Providing service with Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations.

  • Efficient in writing and verbal communication.

  • Able to provide knowledgeable, friendly and eloquent customer service.

  • Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies.

  • Familiarity with ticketing systems

  • Strong mediation skills and experience working with users to identify the best solution.

  • Experience with policy work, or help resource project management.

  • Previous, demonstrable experience with creation of online help resources.


Tasks:



  • Handle calls from customers with issues relating to activities such as website issues, profile issues, property issues, and more.

  • Provide knowledgeable, friendly client service to the worldwide community and properly resolve customer challenges as needed by phone and/or email.

  • Research and troubleshoots problems using available resources.

  • Escalate issues appropriately.

  • Respond professionally to inbound contacts, including urgent situations • Compose thoughtful, articulate, and accurate messages, or customizes prepared responses to customer emails.


Company Description

We take the risk out of hiring with our guarantee placement program designed to help minimize the negative effects employee turn-over has on all businesses. As businesses invest a lot in a new hire, we take pride in lowering the cost of acquiring productive employees and ensuring that your new hire succeeds in your business. If after evaluating your new hire’s performance on the job for a pre-determined time he or she does not meet your standards, a new employee will be provided free of charge. While the new employee is being evaluated we will keep the previous application on our payroll until a decision is made.


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Job Description


About REX - Real Estate Exchange, Inc.


REX is a well-funded, game-changing real estate technology startup with offices in Austin, Los Angeles, and the Bay Area. With the goal of improving the lives of homebuyers and sellers, REX created a digital platform and real estate service that eliminates traditional agent commissions and shifts control away from agents over to those who matter most: consumers! REX saves homesellers thousands of dollars in fees by going around the MLS to target home-buyers directly with sophisticated marketing that has never been used in real estate. Since its launch in Southern California, REX has expanded to 17 states and over 250 employees. Throughout the years, REX has represented homes cumulatively valued at over $1 billion and in the process, saved customers over $20 million in fees they otherwise would have paid traditional brokers.


About the Position


We're growing like crazy and looking for a solutions-oriented, energetic, and well-spoken professional to join the Sales Team at our Austin, TX office. This individual will be the voice of REX with the goal of creating great experiences, starting from the moment a customer calls in and ending with a home being sold/bought.


The Work:



  • Build relationships, generate excitement, and share REX’s value proposition with prospective customers

  • Respond to and convert inbound leads, which include phone calls and written inquiries (e.g. chat, email); collaborate with team members to ensure phone shifts are covered

  • Partner with the sales team to secure new customer appointments, generate sales activity reports, coordinate transactions, and prepare agreements

  • Comply with REX policy and all state/legal statutes


Experience & Qualifications



  • Experience in a fast-paced, high-volume, customer-facing or sales role

  • Possess  communication skills, especially phone presence and energy Ability to manage and nurture prospects and customer follow-up through a CRM

  • Exhibit REX’s brand attributes: creative and innovative problem solver with the desire to be an industry changer to make buying and selling of real estate better for consumers

  • Proficient in productivity and web-based tools such as Microsoft Word, Excel, PowerPoint, Google hangouts, Google docs/sheets

  • A high degree of professionalism; able to remain calm and rational in times of confusion, rapid change or pressure

  • Team-oriented; willing to do what it takes to get the job done

  • Bachelor’s degree in an applicable field

  • Ability to work evenings and weekends

  • 1-2 years of real estate experience. Holds a real estate license in one of these states: California, Texas, New York, New Jersey, Oregon, Colorado, Florida, Pennsylvania.


Compensation and Benefits:


REX offers an attractive compensation and health benefits package with an equity stake in this fast-growing tech company.


Annual Bonus + Stock Options + Paid Time Off


Additional Information


As a pioneer in our industry, REX is setting new standards in the marketplace – for quality, innovation, integrity, professionalism, drive, consumer happiness, and social good. Our culture, together with our business vision and goals, serve as an orientation for leadership and a guide for how we conduct ourselves in day-to-day business. They also form the foundation for hiring, encouraging and rewarding great people. In addition, REX has been committed to doing good things for real estate consumers and to providing homes for those in the greatest need, wherever they may be. For every 50 homes we sell, we provide a home for a family in need. We started by funding the construction of a home for a family in Cambodia at the end of 2015. In addition to funding homes, the REX team regularly provides hands-on support to local nonprofits that provide shelter to families.



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Your job:

As the Customer Success Specialist, you will be one of the original members of a completely new department focused on making the customer onboarding experience a strategic, competitive advantage for PLANOLY. You will be focused on leading the development of online resources aimed at converting users to paid-subscribers, and retaining current customers. In order to succeed in this role you must have the ability to take a macro perspective and understand the customers journey from downloading the app, to becoming a product evangelist. You will make decisions based on data and analytics, to drive product adoption and long-term retention. 

As a new department this role will be instrumental in overseeing the development of online resources that  assist customers through product onboarding, social strategy implementation and education of advanced product features. Some of the tools we are looking to develop include, a community-driven support platform, online video guides, helpdesk-related gifs and webinars for various levels of social media experience. This is a critical role within the business that requires a data-driven, process-oriented, and results-focused individual who can effectively leverage cross functional relationships with our Marketing, Product and Client Service teams to develop a scalable information platform for our customers. 

 

What you will do:


  • Build a world-class self-service experience that will be focused on providing users with the fastest path possible towards answering their questions. 

  • Working closely with the COO you will lead the development of a suite of resources that provides online guidance, help and user-tutorials to our entire customer base. 

  • Leverage the online platform to drive the conversions from our freemium model to our paid-subscription services, with a keen eye towards customer retention.

  • Demonstrate a deep understanding of key customer-support metrics to continuously improve the self-guided customer support experience.

  • Monitor customer feedback and online commentary to identify product issues and capture product feature request, with a focus on driving insights back to internal product teams.

  • Regularly conduct interviews with churned customers to identify why they churned and what we can do to improve the product and/or the customer experience.

  • Maintain open communication channels between Marketing, Product and Customer Service to keep each department abreast of the latest self-guided customer support activities.

 

Who you are:


  • 5+ years experience with b2c customer support, customer success or account management.

  • Creative problem-solving and analytical skills; ability to break down problems by synthesizing both qualitative and quantitative data

  • Demonstrated experience building strong relationships and trust throughout an organization, including with senior leadership

  • Ability to work in a fast-paced environment and to strike a highly effective balance between process and adaptation

  • Sound business judgment and strategic thinking - desire and ability to understand the overall needs and objectives of the business

  • Experience with CRM tools such as Zendesk, Salesforce and Drift are nice to have, but not necessary. 

 

 

*This role is not eligible for an employment visa.* 

*This role will be based in Austin, Texas - no relocation.*

 

U.S. Equal Employment Opportunity/Affirmative Action Information
PLANOLY is proud to be an equal opportunity employer and will consider all qualified individuals seeking employment without regards to race, color, creed, religion, gender, gender identity, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other protected classification.


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We are looking for the right people to join our well-funded, growing open-source startup and to help us to continue to build exciting technology that make our users happy.

Who are you?
You are a good listener, highly organized and critical thinker. You have a few years' experience in customer facing/customer success role at a software/tech company. You are comfortable in communicating with a diverse set of clients, you are driven by a strong desire to maintain and build new relationships, ensuring customer happiness. Excellent English skills - both written and verbal - are required.

What's the job?
The Customer Success Specialist (CSS) at KNIME is responsible for empowering a growing list of enterprise accounts to solve their complex business problems with the adoption, use and mastery of the KNIME Server software. The CSS acts as an advocate within KNIME and collaborates with other KNIME teams to realize the goals of their customer. Proactively engage with a portfolio of assigned accounts, including leaders in industries ranging from, but not limited to life sciences, automotive, finance, telco, consumer packaged goods and manufacturing. Collaborate with Customer Onboarding and Support teams to ensure adoption and use of KNIME Server software. Communicate with KNIME teams including, but not limited to Product Management, Product Marketing and Support, to provide feedback from customers. Engage with Account Management team to help sustain, renew and grow customer relationships. Stay current on KNIME's roadmap, release dates and communicate clearly with Product and Engineering customer expectations.


Who are we?


We are a rapidly growing, young company developing analytics software for performing advanced data science. We are a highly interactive team and very enthusiastic about developing solutions for our users. Our open source KNIME Analytics Platform, developed together with the community, is transforming the data science landscape. It is popular among its very active user community as well as among IT analysts, who regularly place us in their "leaders" category - next to some still surprised industry dinosaurs. Our commercial KNIME Server enables enterprises to responsibly integrate advanced analytics into their operations. In this way, KNIME helps organizations nurture new user populations that want to exploit the benefits of data science and advanced analytics while remaining strongly committed to open source.

Though we are happy to have applicants from further away, we're not offering relocation benefits for this position. If you think you would be a great fit and would like to learn together with us, apply here, and let us know why you want to join us.


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