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Position Summary:

The Customer Success Associate (CSA) reports to the National Sales Manager and is responsible for ensuring that the Sales & Marketing Teams provide the correct information on the Item and Product setup for new business, and work closely with cross functional Team Members to be sure they secure complete setup info from other departments. Ultimately this role would be responsible for this data integrity in S2K. They will function as the liaison between Senior Management and customers, and collaborate with interdepartmental functions (Sales, Customer Service, Order Management processes, and EDI systems functions). The Customer Success Associate works as the first line of defense whenever potential problems arise with customers.

The Customer Success Associate is also responsible for customer-retention and is expected to do whatever they can to ensure that a Mariani’s current customers are satisfied with their products and services. They are expected to be proactive as well as reactive to handle customers' concerns and find new ways to prevent these problems from occurring in the future. Prior customer service experience is essential for this position. Familiarity with computers and business software is generally required, such as Office software (Microsoft Word, Excel, PPT) and business software (S2K).

This role leads the administration and monitoring of supplier agreement performance and compliance which includes eliminating or reducing customer chargebacks, resulting in better supplier scorecard ratings, and customer satisfaction. Our CSA will proactively manage Trade Promotion submissions, approvals, system administration and tracking. They’ll be responsible for translating and gathering supplier agreement needs, updating and maintaining the S2K systems customer setup as necessary, and coordinate cross functional department readiness and responses to customer needs.

Accountability #1 – Contract Management 40%

• Coordinates and ensures Mariani’s order management response is aligned with individual customer supplier agreements.


• Works closely with cross functional departments to ensure that customer supplier agreement needs are understood and that order processes and S2K system setup are aligned to meet required needs.


• Responsible for updating and maintaining S2K Pricing, Discounts, Allowances, and Promotions as outlined in customer supplier agreements with coordination of the Mariani Sales Team.


• Monitors Mariani’s Order Process and coordinates response to order non-compliant activities, such as order errors and omissions that may result in a compliance penalty.


• Monitors and reports supplier agreement performance to ensure compliance and exceptional scorecard performance.

Accountability #2 - Compliance Delivery 30%

• Performs individual customer order process analysis, documents requirements, participates in the design, implementation, S2K setup, and integration of agreement support levels and order processes for customer onboarding or contract updates.


• Provides leadership in contract management and acts as a problem solver, ensures that provided solutions are within company policies and complaint with customer supplier agreements.


• Provides coordination of supplier agreement compliance as appropriate to ensure successful order completion on time, within contractual terms.


• Identifies trends and gaps with Customer Supplier Agreements and order processes. Identifies opportunities and proposes steps to improve account support, processes and services.

Accountability # 3 – Sales Analysis and Communication 30%

• Builds partnerships across all department levels within the Order Management function, Sales, Marketing, Accounting, Customer Service, Warehouse, Shipping, Information Technology, Customers, and External business partners.


• Responsible for creating policies and procedures that optimize the customer experience. Customer Success Managers may gather feedback from their customers, study other customer success programs and analyze customer data to identify the best practices.


• Must be able to interpret Sales Data to come up with solutions that will be able to enhance the sales experience for Mariani Sales personnel.


• Optimize promotional and operational efforts through the analysis and prediction of sales trends and markets. Assess data like customer metrics, competitor information, and sales channels to determine the best methods of increasing both revenue and market share.


• Provide advice to marketing departments, sales teams to develop sales targets, assess strategies to boost revenue, and assist with promotional campaigns and budgets.


• Ensures clear and timely communication with Order Management process cross functional stakeholders to ensure that customer order needs are understood and that solutions provided meet those needs within customer supplier agreement parameters.


• Keeps management team abreast of significant issues or developments identified during routine activities and actions taken to solve or improve the situation.


• Must have excellent written and verbal communication skills.


• Inspire others through exceptional interpersonal skills and customer service.

Qualifications:

• 3 - 5 years’ experience in CPG food / beverage industry with hands-on Sales/Account Management support and direct customer interaction.


• Associates of Arts degree (AA), or equivalent combination of education and experience.


• Demonstrated proficiency in Microsoft Office products, specifically Excel and Word.


• Proven experience with order planning, business process analysis, and solution delivery.


• Experience in working in a multi-site manufacturing operation including order management, supply and demand planning, scheduling, inventory movements, and distribution.


• Demonstrated experience in interpreting moderate to complex customer supplier agreements and coordinating cross functional department responses to meet compliance requirements.


• Excellent interpersonal skills, and written communication skills, with a history of successful internal and external interactions, at all levels


• Occasional travel may be required.

HI, WE’RE BROADLY!

Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive.

Our culture is diverse and inclusive and what we all have in common is that we find purpose in our work, we know our work has meaning, and we strive to learn from one another as we build Broadly together!

WHAT'S THE JOB REALLY?

As a Customer Success Manager, you will develop and maintain 300-400 relationships with various small business owners across the nation.

As a Broadly product expert, you will teach business owners how to connect with modern consumers, take control of their online presence, and maximize their search-engine ranking by utilizing our patent-pending technology.

You'll manage the entire customer lifecycle from customer onboarding, training, implementation, support, upsells, renewals and expansion.

In this role, you will be the key point of contact for our customers, helping to maximize the value they receive from our solutions, cultivating successful long-term partnerships.

In addition to your Customer Success peers, you'll collaborate and work closely with your Sales, Marketing, Operations, and Engineering teams to deliver a best-in- class customer experience!

COMPENSATION: $50-55K salary, quarterly bonuses, upselling spiffs, stock options and International Travel Stipend!

To Apply, please submit:

1)Cover letter

2)Either a resume or a robust LinkedIn profile

Many thanks,

The Broadly Recruiting Team

REQUIREMENTS:

• Covering Pacific Time shift of 8:00am to 5:00pm so 11:00am to 8:00 pm EASTERN TIME


• 2+ years successful track record in a sales / customer success / account management


• Experience with a technology or SaaS company


• Strong ability to communicate with confidence, integrity and compassion via phone, email and occasionally in-person.


• Strong attention-to- detail, ability to multi-task, and manage time. This is a fast-paced role that requires organization and a self-starter approach.


• Prior Digital Marketing/SEO, Salesforce, CRM experience


• Experience working in a start up company is a plus


• BA/BS Degree, or in pursuit thereof

Lovely to have:

• Strong proven work ethic


• Exceptional ability to develop relationships


• Customer focused and prepared to “go the extra mile”


• Team-first attitude with the ability to work autonomously


• Highly organized with a strong attention to detail


• Flexible and adaptable to a rapidly changing environment, #startuplife


• Creative and excellent problem solver


• Dog lover, please see our team roster:)

Benefits:

• Flexible Time Off: We believe that a balance between work and life is essential to happiness and success, so work hard and take the time you need


• Health Coverage: We offer competitive coverage plans for medical, dental and vision, because you’re worth it


• Food: We serve catered lunch every week, gather for company happy hours and stock the office with bountiful snacks


• Fitness: Gym subsidy, commuter benefit


• Travel: Ask us about our International Travel Stipend


• Team Bonding: Weekly Happy Hours, Quarterly All Hands and more!


• Equity: Yeah, you’ll be a stakeholder, we all are!


• Compensation: $50-55K salary plus bonus and equity

Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law.

HI, WE’RE BROADLY!

Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive.

Our culture is diverse and inclusive and what we all have in common is that we find purpose in our work, we know our work has meaning, and we strive to learn from one another as we build Broadly together!

WHAT'S THE JOB REALLY?

As a Customer Success Manager, you will develop and maintain 300-400 relationships with various small business owners across the nation.

As a Broadly product expert, you will teach business owners how to connect with modern consumers, take control of their online presence, and maximize their search-engine ranking by utilizing our patent-pending technology.

You'll manage the entire customer lifecycle from customer onboarding, training, implementation, support, upsells, renewals and expansion.

In this role, you will be the key point of contact for our customers, helping to maximize the value they receive from our solutions, cultivating successful long-term partnerships.

In addition to your Customer Success peers, you'll collaborate and work closely with your Sales, Marketing, Operations, and Engineering teams to deliver a best-in- class customer experience!

*Please note : This position may require you to provide support to our customers on the West Coast during the hours of 11am - 8pm EST every weekday.*

COMPENSATION: $45K salary, quarterly bonuses, upselling spiffs, stock options and International Travel Stipend!

To Apply, please submit:

1)Cover letter

2)Either a resume or a robust LinkedIn profile

Many thanks,

The Broadly Recruiting Team

REQUIREMENTS:

• 2+ years successful track record in a sales / customer success / account management


• Experience with a technology or SaaS company


• Strong ability to communicate with confidence, integrity and compassion via phone, email and occasionally in-person.


• Strong attention-to- detail, ability to multi-task, and manage time. This is a fast-paced role that requires organization and a self-starter approach.


• Prior Digital Marketing/SEO, Salesforce, CRM experience


• Experience working in a start up company is a plus


• BA/BS Degree, or in pursuit thereof

Lovely to have:

• Strong, proven work ethic


• Exceptional ability to develop relationships


• Bilingual a huge plus as we build a diverse employee & client population.


• Customer focused and prepared to “go the extra mile”


• Team-first attitude with the ability to work autonomously


• Highly organized with a strong attention to detail


• Flexible and adaptable to a rapidly changing environment, #startuplife


• Creative and excellent problem solver


• Love for furry friends as companion dogs are allowed. Please see our team roster:)

Benefits:

• Flexible Time Off: We believe that a balance between work and life is essential to happiness and success, so work hard and take the time you need


• Health Coverage: We offer competitive coverage plans for medical, dental and vision, because you’re worth it


• Food: We serve catered lunch every week, host company get-togethers and stock the office with bountiful snacks


• Fitness: Gym subsidy, commuter benefit


• Travel: Ask us about our International Travel Stipend


• Team Bonding: Team Outings, Regular Meet'n'Greets, Quarterly All Hands and more!


• Equity: Yeah, you’ll be a stakeholder, we all are!


• Compensation: $45K salary plus bonus and equity

Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law.

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH EXAMINATION OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Looking for extra holiday cash??

Working in a warehouse environment taking customer orders and assisting them with any product needs.

Fast paced working environment, working with the public, heavy interaction with customers. Will also assist customers with taking product to their vehicle.

*********************************************************************************************

Call me to set up an appointment. 714-525-0325 ext. 3313 Natalie Castro/HR Department.

Job Type: Temporary

Sol Food Restaurant is now hiring cashiers to join our team at our Mill Valley and San Rafael locations.

We are looking for individuals with high energy & positive attitudes who enjoy working in a fast-paced environment and can provide a consistent & welcoming service for all of our guests. The ideal candidates will be detail-oriented, self-motivated, and possess a true passion for hospitality & great food.

Job Description and Responsibilities:

Our cashiers provides friendly, responsive service and works within a team to provide exemplary customer service. Cashiers are directly responsible for the overall satisfaction of the customer.

General Duties & Responsibilities

• Maintain complete understanding of menu, including flavors and ingredients. Have knowledge of relevant food allergies and dietary needs; be able to answer customer questions regarding the menu accurately and clearly.


• Greet customers with a smile. Make eye contact.


• Inform guests of specials and menu changes.


• Monitor and observe guests’ dining experience. Anticipate their needs. Respond promptly and courteously to all needs and requests.


• Ensure customers are satisfied with the food and service.


• Direct customer complaints to FOH Supervisor.

Order Entry / Register Operations

• Enter food and beverage orders accurately into the POS system.


• Process payments.


• Enter tips


• Open and close registers properly with FOH Supervisor.

Floor

• Deliver food and beverages to guests in a timely manner. Assure accuracy of order and quality of food.


• Clear and clean tables


• Sort and stack silverware, dishes, etc. in designated areas. Restock station and all FOH service wares.

Greeter

• Welcome and greet all guests.


• Answer questions and make recommendations you genuinely feel guests will enjoy.


• Assist is seating and finding space for customers during busy periods.

Qualifications

• Minimum of 6 months of experience in the foodservice industry.


• Genuinely enjoy customer service and working with a diversity of people.


• Enjoy Working in fast-paced environments.


• Have an approachable and positive attitude.


• Be punctual and arrive with proper uniform and outstanding personal appearance.


• Must provide or obtain a valid CA Food Handler Certification.


• Must speak English - Spanish is a plus but not required!


• Weekend availability

Benefits

• Paid Vacation time


• Medical, vision, dental


• Life insurance offered to full-time team members


• Employee meals

SALARY: $14 - $18/hr + tips!

To Apply: Please visit the Sol Food Restaurant career page: https://solfood.applytojob.com/apply

or visit one of our locations:

401 Miller Ave, Mill Valley CA 94941

903 Lincoln Ave, San Rafael CA 94901

Sol Food Restaurant is an equal opportunity employer. We prohibit discrimination and harassment of any type and provide equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin,

Job Types: Full-time, Part-time

Salary: $14.00 to $18.00 /hour

Experience:

• cashier: 1 year (Preferred)

Additional Compensation:

• Tips


• Bonuses


• Store Discounts

Work Location:

• One location

Benefits:

• Health insurance


• Dental insurance


• Vision insurance


• Paid time off


• Flexible schedule

Hours per week:

• 20-29


• 30-39

Pay frequency:

• Every other week

Benefits:

• Health Insurance


• Dental Insurance


• Vision Insurance


• Paid Time Off


• Paid Sick Time


• Opportunity for Advancement


• Life Insurance


• Store Discount

Work needed:

• Evenings


• Weekends

Paid Training:

• Yes

Management:

• Shift Lead


• Assistant Manager

Shifts announced:

• Every other week

Employees working per shift:

• 11 or more

This Job Is:

• A job for which military experienced candidates are encouraged to apply


• Open to applicants under 18 years old, provided it is legally allowed for the job and location


• Open to applicants who do not have a high school diploma/GED


• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks - learn more at https://start.indeed.com/fair-chance)


• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more


• A good job for someone just entering the workforce or returning to the workforce with limited experience and education


• A job for which all ages, including older job seekers, are encouraged to apply


• Open to applicants who do not have a college diploma

Schedule:

• Monday to Friday


• Weekends required


• Holidays required


• Day shift


• Night shift


• 8 hour shift

Looking for a qualified candidate who is familiar with customer service and understands the importance of a good sales associate. Be able to communicate well multi lingual an advantage be able to communicate well to customers at the store as well on the phone. Computer savvy and fast learner. Training provided on the computer system. Have an interest in the health interested and medications.

Job Type: Full-time

Experience:

• relevant: 1 year (Preferred)


• customer service: 1 year (Preferred)

Work Location:

• One location

Pay frequency:

• Every other week

Management:

• Store Manager

Shifts announced:

• Weekly

Advancement Opportunities:

• Looking for a cashier sales associate in a pharmacy environment. Opportunity to learn how a pharmacy operates and runs. Opportunity to learn about medicine and assist customers in a diverse environment.

Schedule:

• Monday to Friday

 Job Description General Summary:  Woofie Dog Woofie the Wonder Dog Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.  

 

 

 

Principle Duties & Responsibilities:

• Provides customer engagement in positive and approachable manner.

• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.

• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.

• Independently stocks shelves and recovers merchandise in the store.

• Accurately handles customer funds and processes transactions using the POS system.

• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.

• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

 

 

Job Requirements

Position Requirements:

Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience: Prefer experience working in retail, hotel, restaurant, grocery, or drug store environments.

Physical Requirements: Ability to regularly lift up to 40 lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.

Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.

Skills & Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management

WHO SHOULD APPLY? A message from our care team leader:

“We have a rockstar CCS team, and we are looking for the right person to help it grow! People who are true helpers, collaborative, and accountable will excel in this job. If you are coachable, then you are coming to the right place because your team is here to build on your strengths to help you achieve your goals.

We believe in the power of feedback; not only will we help you improve, but we will also be open to your contributions and ideas. We stay focused when it is needed, and we also know how to have fun at work and outside of the office. We are passionate about the growth of our customers, our teammates and our company.

If you find this compelling, then introduce yourself and put your best foot forward. If you don’t, then click the back button and choose a different adventure. Either way, may the Force be with you as you continue on your journey!” - Amber Costello, Manager of Customer Care

WHAT IS BROADLY? Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive.

Our culture is diverse and inclusive and what we all have in common is that we find purpose in our work, we know our work has meaning, and we strive to learn from one another as we build Broadly together!

WHAT'S THE JOB REALLY?When customers contact Broadly for assistance, our Customer Care Specialists act as “first responders” to solve the problem if possible or escalate to another team if needed. We provide world-class customer support via phone, email and chat.

We wear multiple hats and have to switch gears often. Our future teammate will need to be able to multi-task, prioritize and adapt.

Our goal is to get customers the help that they need as quickly and efficiently as possible- our customers are running small businesses and their time is very valuable. We want to make sure they get the answers they need with ease.

Beyond providing customer support, we also advocate for our customers by providing feedback to the company about their experiences. We often have the opportunity to work on company initiatives that help improve the product and our services.

*You must be available to provide the above support from 11:00am-8:00pm EASTERN time shift*

HOW DO I APPLY? Please send us your resume and a cover letter.

In your cover letter give us a better idea of who you are and why you are applying to Broadly. Need some ideas? Let us know what motivates you, how you can see your past experiences helping you succeed at the role, what your goals are and how Broadly can help you achieve them, etc.

We will consider your resume and cover letter to be an example of the BEST possible work that you can do. Please proof-read it for clear communication, proper grammar and correct formatting to make sure that you are showing us what you’ve got!

We are diligent when it comes to finding the right teammates, so our interview process is a little different! You’ll have an opportunity to meet with several people on the team and check out our office in Fells Point before final decisions are made. You can expect to hear back from us quickly if we want to move forward, so keep an eye out for messages from us!

Thank you,

The Broadly Recruiting Team

Role details:

• Provide phone, email and/or chat support


• Available to cover the 11:00am-8:00pm EASTERN time shift


• Manage and prioritize our inbound support channels with speed and accuracy


• Troubleshoot and resolve account, product, billing and technical issues


• Drive product adoption, success and happiness with every interaction


• Be the voice of the customer and collect feedback for product improvement


• Improve small business' online business listings, social media pages and websites


• Collaborate cross-functionally with other teams to improve overall customer experience


• Brainstorm and develop process improvements to build value for Broadly


• Assist with various internal Broadly projects (depending on skill-set) you Swiss Army knife, you!

Ought to have:

• Strong ability to communicate with confidence, integrity and compassion over phone and email


• Strong attention to detail and ability to multi-task and manage time


• Ability to remain professional and composed during advanced customer situations


• Experience with Microsoft Office (Word, Excel) and/or Google Suite


• Experience with handling inbound calls


• 1-2 years of related experience


• A strong sense of humor

Lovely to have:

• Associate's or Bachelor's degree (or in pursuit of)


• Bilingual a huge plus as we build a diverse employee & client population.


• Basic HTML/CSS


• Prior startup experience


• Experience with Salesforce and Mac OS


• Project management skills


• A known allegiance to a Harry Potter house (all houses welcome!)

Benefits:

• Flexible Time Off: We believe that a balance between work and life is essential to happiness and success, so work hard and take the time you need


• Health Coverage: We offer competitive coverage plans for medical, dental and vision, because you’re worth it


• Food: We serve catered lunch every week, host company get-togethers, and stock the office with bountiful snacks


• Fitness: Gym subsidy, commuter benefit


• Travel: Ask us about our International Travel Stipend


• Team Bonding: Team Outings, Weekly meet 'n' greets, Quarterly All Hands and more!


• Equity: Stock options


• $19.80/hour, quarterly bonuses, stock options and International Travel Stipend

Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law.

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH EXAMINATION OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

We are a family owned martial arts school that has been serving the bay area since 1968.  Pallen’s Martial Arts, in San Leandro, is currently accepting applications for part-time positions for customer service/membership sales representatives.  We are looking for motivated and enthusiastic candidates to join our team.  Candidates must be available afternoons and evenings, Monday-Friday 3:00-8:00 pm, and some weekends.

At Pallen’s Martial Arts, our focus is on our students and providing them with the highest quality of services and customer care. Our Martial Arts school is rooted in teaching traditional martial arts with a modern approach, and we provide martial arts training programs that are challenging, yet safe to people of all shapes, sizes, ages, and backgrounds. 

We are seeking a highly organized individual with excellent people skills who can serve our current members and help us increase our student enrollment. This position requires a person who is professional, motivated, hard-working, multitasks well, has good phone/office manners, and operates well under pressure. Must be comfortable interacting with children and families!

Qualifications & Responsibilities:

Excellent verbal and written communication skills

Extremely prompt and reliable

Flexibility in your availability

Highly organized

Able to multitask and work well under pressure

Greet members with a cheerful and friendly attitude

Explain our programs to new students and provide enrollment assistance

Track student programs for renewal needs and/or overdue payments. 

Enter and manage student information in our school database. (training provided)  

Fluency in Microsoft Office.

Follow up with prospects and schedule introductory lessons. 

Work well with others (members, staff, & guests)

Work well with children

Maintain a safe/clean work environment

Computer experience – responsibilities will include booking appointments and checking in members

Forward thinking and self motivated with lots of confidence!

Be able to bend, twist, and lift up to 25 lbs. 

Qualifications: 

Minimum 18 years of age

High School Diploma required. College a plus. 

Spanish speaking a plus

Previous office management and customer service experience preferred.

Sales experience highly recommended.  

Excellent communication, time management, and multi-tasking skills. 

Proficiency using PC programs such as Microsoft Office. 

Ability to problem-solve, prioritize multiple projects, and perform well under pressure. 

Fitness industry experience is a strong plus. 

Valid California Driver License 

Safe driving record which meets Pallen’s insurance requirements  

 Hours: Candidates must be available afternoons and evenings, Monday-Friday 2:00-8:00 pm, and some weekends.

Compensation: $15/hour training wage for the first 30-90 days while you train and shadow with another staff member.  Depending on training performance, $15 - $20/hourly wage. 90 day probationary period, we are looking for a long term employee.  Complementary martial arts or fitness classes are available after probationary period.

Please submit a resume with cover letter telling us why you would be a good fit. Please also provide a total of 2 professional references, including their email and phone numbers. 

 

Job tasks/requirements: Use of a Point-of-Sale (POS) system, must be able to handle money and give exact change to customers, do store/restroom/premises/fuel dispensers cleaning, store shelves and cooler cleaning/replenishment, inventory control, customer assistance, and all other necessary gas station attendant tasks. We offer paid vacation, three paid holidays and medical and dental benefits. Please call or come by and fill out an application or Send resume ask for Jerry $15.50-$16.00 Per hour Depending on experience

Job Types: Full-time, Part-time

Salary: $15.50 to $16.00 /hour

Experience:

• relevant: 1 year (Preferred)


• cashier: 1 year (Preferred)

Additional Compensation:

• Other forms

Work Location:

• Multiple locations

Benefits:

• Health insurance


• Dental insurance


• Paid time off

Pay frequency:

• Every other week

Benefits:

• Health Insurance


• Dental Insurance


• Paid Time Off

Work needed:

• Weekends


• Holidays

Management:

• Store Manager


• Assistant Manager

Shifts announced:

• Weekly

Employees working per shift:

• 5 or fewer

Pay Frequency:

• Bi weekly or Twice monthly

This Company Describes Its Culture as:

• Team-oriented -- cooperative and collaborative


• People-oriented -- supportive and fairness-focused

Come join our team at Cowgirl Creamery’s Sidekick, a cheese focused dining destination with a great crew! 

Located in the historic Ferry Building, Sidekick is a carry-away café next to our Cheese Shop that features a cheese-centric menu. We offer lunchtime classics with a seasonal Cowgirl twist. Our menu highlights our own products and many others from local farmers and food producers. And for dessert, our Milk Bar features sweet originals like our San Francisco Egg Cream, made with local Recchiuti Chocolate and Straus organic milk.

What You'll Do:

• Uphold high standards of excellent service


• Be fast, friendly and accurate in every customer interaction


• Assist with all aspects of foodservice operations


• Maintain a high level of food quality 


• Maintain a clean and safe work environment


• Participate in the spirit of teamwork and collaboration

What We're Looking For:

• Restaurant and/or foodservice experience preferred, either FOH or BOH


• Knowledge of Aloha and general kitchen experience are a big plus


• People who have a positive outlook and enjoy working in dynamic environments


• ServSafe Certified within 30 days

Schedule, Perks & Pay:

• Full-time and part-time positions available, pay rate DOE


• Cowgirl Creamery offers health and dental insurance, 401K, paid time off, and a 25% discount!
  


• Bonus perks like swag to keep you warm, coffee & treats to keep you going, birthday gifts, and endless Cowgirl cheer!

Ready to Saddle Up?! If you are interested in joining our stellar team, please respond with a current resume 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

Client Success Lead

Credible Labs Inc. – Durham, NC

Who is Credible?

We believe life’s changes create financial needs for people and that the traditional financial system often puts up unnecessary obstacles. People celebrate major milestones like going to college, getting married, and buying a home. And most of the time, these milestones come with financial implications.

At Credible, we have built a company with the mission of bringing transparency, choice, simple processes and savings to accessing credit for life’s important moments. What you see is what you get. We are committed to being upfront, honest, and clear about your options. There are no mysteries, no hidden fees, and no secret clauses.

Credible is a fast-growing Australian Securities Exchange (ASX) listed Fintech company that has world class management, has raised multiple rounds of funding, is generating significant revenue and is disrupting the lending market and helping people save money and get out of debt faster.

About the role

Credible’s founding principle is to provide borrowers the level of transparency they deserve. As a multi-lender marketplace that allows borrowers to receive competitive loan offers from its vetted partners, Credible empowers consumers to take control of their financial futures. Borrowers can fill out one form, then receive and compare numerous personalized offers and choose which best serves their individual needs. Credible is fiercely independent, committed to delivering fair and unbiased solutions in online lending.

The Client Success Lead will report to the Client Success Manager. As a Lead, you will ensure our Clients have an amazing experience from start to finish, and help supervise the support team on a daily basis. It is the Lead’s responsibility to be a subject matter expert in all areas of our operations team, elevate our internal processes, tools, KPIs, documentation, and be the first level of escalation on all client issues and concerns. This role is meant for someone who has experience providing high-level and quality troubleshooting, sales and customer service.

Responsibilities:

• Can handle escalations and exercise sound judgment determining when issues need to be escalated to Client Success Manager.


• Coach and help Client Success Specialists on any areas of product knowledge, cross-selling abilities, and customer service that is not up to standards.


• Direct and communicate responsibility for day-to-day and overall workload completion, given staffing bandwidth.


• Monitor phone calls and provide feedback to Client Success Manager for training purposes.


• Work with the Client Success Manager to assure that the team meets its performance metrics, quality production, and business objectives.


• Provide detailed monthly statistical feedback on performance of team members to the Client Success Manager for staff evaluation


• Fill in for the Client Success Manager when manager is absent or out of office


• Perform duties of Client Success Specialist if needed.

Qualifications:

• Excellent verbal and written communication skills. Strong telephone presence required


• Superior knowledge of accessing and using Salesforce, Confluence, JIRA, or other relevant software.


• Demonstrate knowledge of metrics-oriented environment with regard to productivity and lead conversion rates


• Aptitude for acquiring selling skills and technical product knowledge


• Minimum 2 years of Supervisory/Lead experience required in call center/support role

Why you want to work at Credible

We are a fast moving, fun-loving, seriously smart group of people who really care about impacting the lives of our customers. We empower our employees to make decisions, take risks, drive our business and make changes when we don’t get it right. These are our values:

• Exceed Customer Expectations: We provide an exceptional experience to each and every customer that compels them to share it with others.


• Take Ownership: We are trusted to make decisions that are in the best interests of our customers and our business. We think and act like owners. We care – and that makes all the difference.


• Be Curious: We are curious, ask questions, seek to understand and try new things.


• Do the Right Thing: We earn trust by being transparent, respectful and honest with each person with whom we interact.


• Get Results: Results fuel our excitement and we know how our personal accomplishments tie to the success of the company


• Be Bold: We are courageous and take risks that scare us. Our enthusiasm for experimenting is how we will find the next breakthrough.

Our benefits: We offer competitive compensation, generous benefits, free food and a flexible vacation policy.

But mainly, you want to work at Credible because you believe in our mission and want to have a major role in delivering on it! We look forward to getting to know you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

HI, WE’RE BROADLY!

Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive.

Our culture is diverse and inclusive and what we all have in common is that we find purpose in our work, we know our work has meaning, and we strive to learn from one another as we build Broadly together!

WHAT'S THE JOB REALLY?

As Vice President of Client Services, you'll be responsible for our customer experience. You'll be leading a team of fifty people in our two offices.

Compensation: $200k+ plus equity and bonus DOE

VP of CS Responsibilities:

• Create a company-wide culture of Customer Success and align with Executive Team on key business objectives.
  
  


• Define operational metrics and benchmarks to measure customer health (activation, adoption, usage, satisfaction, upsell, retention, etc.).
  
  


• Optimize and manage customer on-boarding, training, implementation, renewals and retention activities and processes for Customer Success, Professional Services, and Customer Care teams.
  
  


• Scale customer success operations by adopting customer success management, predictive analytics, business intelligence, and customer support technologies.
  
  


• Drive new business growth through expansion and up-sell initiatives.
  
  


• Align with Sales and Marketing to develop sales qualification, vertical specialization, customer retention, advocacy programs, and customer communications.
  
  


• Work alongside Product and Operations teams to improve Broadly’s services and product offerings.
  
  


• Create a company-wide customer feedback process to drive cross-department business initiatives. Our company is built on transparency and feedback, after all!
  
  

Requirements:

• 5+ years experience leading customer-facing organizations
  
  


• 5+ years in a management role, leading large teams
  
  


• Strong understanding of SaaS and recurring revenue business model
  
  


• Proven track record of scaling customer success operations
  
  


• Understanding and empathy for local businesses
  
  


• Strong team mentorship and coaching abilities
  
  


• Entrepreneurial mindset with a strong work ethic
  
  


• Excellent interpersonal, verbal, written communication, and presentation skills
  
  

Benefits:

• Flexible Time Off: We believe that balance between work and life is essential to happiness and success, so work hard and take the time you need
  
  


• Health Coverage: We offer competitive coverage plans for medical, dental and vision, because you’re worth it
  
  


• Food: We serve catered lunch every week, host company get-togethers, and stock the office with bountiful snacks
  
  


• Fitness: Gym subsidy, commuter benefit
  
  


• Travel: Ask us about our International Travel Stipend
  
  


• Team Bonding: Team Outings, Regular Meet'n'Greets,, Quarterly All-Hands, Team off sites and more!
  
  


• Equity Package
  
  


• Did you know that many applicants don't read the whole job description? Please tell us the weather where you live when you apply!
  
  

Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law.

Retail Sales Associate

In this role, you will utilize your personality and strong sales background as well as provide excellent customer service in our retail locations. If you are a results-driven sales professional who remains poised in a fast paced environment, we would love to hear from you.

Essential Functions

• Greet customers and ascertain what each customer wants or needs.


• Describe merchandise and explain use, operation, and care of merchandise to customers.


• Compute sales prices, total purchases and receive and process cash or credit payment.


• Answer questions regarding the store and its merchandise.


• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges.


• Demonstrate use or operation of merchandise.


• Arrange and display merchandise to promote sales.

QUALIFICATIONS

• Must be at least 18 years of age


• Strong customer service skills is a plus, training will be provided.


• Be able to work effectively in a team environment and independently.


• Fluent verbal and written English skills

If you are bilingual and speak more than one language PLEASE inform us.

 

  Job Announcement: BARISTA   

SUMMARY OF THE POSITION We are looking for enthusiastic baristas who love coffee and people to deliver outstanding service and exacting beverage preparation. We want to create experiences that change the way people know coffee.  Baristas must be nice, work hard, and know how to have fun.    

LOCATION We are currently hiring for The Broadway at 1212 Broadway, Oakland. We are planning to open in November. We will be serving Ritual Coffee.   

PRIMARY RESPONSIBILITIES Be an active and engaged part of a cafe team to ensure: :   

• Customers are consistently served delicious coffee and      toasts to our quality and service standards


• Information about all cafe menu offerings can be      relayed to customers 


• The rest of the cafe team is assisted in anticipating      needs, preventing problems, and maintaining smooth operations


• All employee and cafe operations policies are known and      adhered to, including but not limited to: cash handling, scheduling and      feedback processes


• The cafe is kept clean, beautiful and safe, providing      both employees and customers with a fun, inclusive environment
  
  

 

QUALIFICATIONS  

• Love of coffee


• Passion for excellent customer service


• Minimum 1 year experience in a customer service      position


• Stellar communication skills and ability to work well      in a team


• Ability to keep calm and work efficiently in a      fast-paced environment


• Possession of a current Food Handler’s Card

COMPENSATION + BENEFITS The Broadway Coffee Co. strongly believes in investing in our people and our culture. The starting hourly rate for this position is $15, with several opportunities for training and performance-based raises.  We offer great benefits including subsidized medical insurance. All full time employees are eligible for paid time off, paid sick days, and holidays.    

TO APPLY Please send your resume and a cover letter explaining why you’d be a great Barista to daria@thebroadwaycoffeeco.com

Narrative Food is an award winning farm to table home delivery service, operating in Los Angeles since 2010. We have been awarded the B Corp Award from the Sustainable Business Council of LA (2016), “Best for the World” by B Corp, and called “LA’s hottest Farm to Door Home Delivery Service” by Chalkboard Magazine. As a B Corp company we are certified by an outside source for our commitment to our social and environmental goals. Our mission is to support our local growers and makers to help our customers take back cooking with local/sustainable ingredients and model a culture of healthy eating for their children.

We create weekly meal plans and recipes that celebrate the bounty and various cultures found in Southern California. Food is culture, and it is our focus on telling the story of food that truly elevates our service.We are currently looking to add a Production Team Leader to our team. This is a part-time position, that requires Fri/Sat availability.

You will be responsible for:

Receiving and quality control of ingredients as well as assigning proper storage type

Troubleshooting errors as they arise (“stay in the solution”- Narrative Food Mantra)

Portioning of ingredients and the production of boxes

Supervision and coaching of the Production Associates

Communicating production and Associate needs to the manager as they arise

Portioning and quality control of ingredients

Continuous improvement of operational processes

Requirements:

Great attention to detail

Produce knowledge is a must, knowledge of local producers preferred

Food production or kitchen experience preferred

Must thrive in a fast paced environment

Excellent communicator, written and verbally — knowledge of Excel and Google docs a must as well as computer literacy

Ability to direct a team with minimal supervision

Ability to work standing, twisting and bending for up to 8 hours

Ability to lift boxes weighing up to 40 lbs 91311

Basic Spanish speaking skills helpful

Please reply with cover letter and resume.

Thank you!

Sales Associate Seasonal

at UNTUCKit 

Aventura, FL.

UNTUCKit for the Holidays!Think any shirt can look good untucked? Think again. We are currently looking for energetic, goals-driven retail Sales Associates to show our Aventura customers what UNTUCKit is all about! A successful candidate will focus on customer service; assisting the customer with fits and providing an amazing shopping experience. Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service


• Assess customers needs and provide assistance and information on product features


• Create a fun, relaxed environment for customers to feel comfortable shopping


• Maintain stock room


• Actively maintain a tidy sales floor


• Remain knowledgeable on products offered and discuss available options


• Cross sell products


• Team up with co-workers to ensure proper customer service


• Be a vital part of brand decisions with customer feedback and observations

Requirements

• Proven work experience as a sales associate


• Basic understanding of sales principles and customer service practices


• Proficiency in English


• Proficiency utilizing iPad technology


• Solid communication and interpersonal skills


• Customer service focus


• High school degree; BA/BS degree would be a plus


• Seasonal: 4-30 hours per week

PLEASE APPLY VIA COMPANY WEBSITE

https://boards.greenhouse.io/untuckit/jobs/1404572?gh_src=73e4aa171

Are you ready to jump start your career with a 9-month paid internship program? The JobRedi Foundation provides opportunities for paid internships with local companies, education and life skills workshops with exposure to the industry, the opportunity for positive networking, and the skills to develop professionally and personally through on-the-job training. Apply now for immediate openings on a first come, first serve basis!

Interns working three days per week (eight hours per day) at Employer’s location (estimated earnings of $300 per week).

Interns attending classes two days per week (eight hours per day) enrolled in the JobRedi Courses at Humphreys University in Stockton or Modesto (tuition, books and fees paid by JobRedi).

Interns participating in nine (9) monthly Saturday “Life Skills” Workshops provided by JobRedi.

We are currently looking to staff internships in the following departments:

Accounting, Banking, Billing & Accounts Receivable, Coding, Construction, Customer Service, Early Childhood Education, Electrical Warehouse, Event Production, Fabrication, Food Service, Hospitality, Housekeeping, Human Resources, Immigration Law, Information Technology, Janitorial Services, Learning & Development, Marketing, Medical Supply Management, Shipping & Receiving, Truck Leasing, Venue Management

Internship details:

Internship timeline: 9 months.

Part-Time Paid Internship: Monday, Wednesday & Friday (8 hours per day).

Part-Time Education: Tuesdays & Thursdays 8:30 am – 5:30 pm (8 hours per day).

9 monthly Saturday “Life Skills” Workshops.

Must have a high school diploma or a high school senior graduating in the fall.

Must be between the ages of 18-25 years old.

Locations: San Joaquin or Stanislaus Counties.

Housing, relocation and travel reimbursement are not available.

To apply, please fill out our online application. If selected to move forward, we will contact you to schedule an interview.

Job Type: Part-time

Salary: $12.50 to $15.00 /hour

Education:

High school or equivalent (Required)

License:

Driver's License (Required)

Additional Compensation:

Commission

Tips

Work Location:

Multiple locations