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Jobs near South Houston, TX “All Jobs” South Houston, TX

• Assist Cable & Internet  customers with billing or video technical repair inquiries 

• Review, analyze and respond to customers’ billing inquiries 

• Resolve customers’ open issues or questions 

• Troubleshoot technical issues 

• Determine business offerings that the customer does not currently have and make the appropriate sales offer to upgrade and add on to their service 

• Strive to resolve technical issues on the first call 

• Knowledge of Clients processes and policies 

• Build trust and rapport with the Clients customer through clear, respectful interaction 

• Understand “client call flow”

• Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC). 

• Correctly code the sale accurately and completely for the installer 


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Job Description


REMOTE CALL CENTER AGENTS


SHIFT: Monday - Sunday : Will have one guaranteed off day.


JOB TYPE: Full-time / 40 hours per week


PAY STRUCTURE: $13.00/hr.


 


Become part of the ChaseSource Team! The Call Center Agent will provide support for customers needing assistance with completing and submitting documents to open a claim. We’ll give you three days of paid virtual training.


 


All positions are work from home. Equipment requirements are listed below.


JOB DETAILS



  • Take incoming calls regarding unemployment for the state of Ohio

  • Provide solutions for customer inquiries regarding their profile

  • Help resolve any issues regarding their unemployment case

  • Screen all incoming calls


EQUIPMENT QUALIFICATIONS:



  • Laptop/desktop (no older than 3 years), Intel i5 core processor or equivalent AMD Processor

  • Computer Type: PC compatible (no Macs or Chromebooks)

  • Minimum OS Version: Windows 10 (with all recent updates)

  • Minimum Processor Speed: 1GHZ (1000MHZ) or better on multi-core processors, 1.4 GHZ (1400MHZ) on single-core processors

  • Minimum RAM: 4GB or greater

  • Minimum Graphic Resolution: 1024x768 • Sound card with speakers or headset for training audio (During call processing a headset that is attached to your phone is required)

  • Monitor Size: 17 inches or larger

  • Internet Browser: Internet Explorer 11.0 or higher, Chrome (current version)

  • Internet Connection: DSL, cable, or fiber optic (no dial-up, satellite, or 4G wireless connections)

  • Internet Speed: High Speed internet access, 5MBPS upload/download minimum

  • Anti-virus Software: Must be on current version


Company Description

ChaseSource combines the energy, excitement, and the fast pace of an entrepreneurial enterprise with the stability and resources of a large corporation. ChaseSource is one of the most opportunistic and agile staffing firms in the USA. ChaseSource is a minority-owned enterprise specializing in recruiting and helping organizations solve their staffing issues.


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Job Description


WE are one of Texas’ leading provider for sales and marketing services.​ Our clients are all industry-leading companies.​ Since expanding to Texas, these companies have continuously entrusted their products/ services/ campaigns to us.​


We pride ourselves in our ability to train and develop a team of executives who never fail to bring our clients their most valued customers.​


Currently drafting for the following positions in our entry level sales /customer service department:


· Entry Level Customer Service/Account Manager


· Customer Management Trainee


· Entry Level Team Lead/Customer Service


· All positions offer opportunity for advancement for the right people


 


Our TEAM Enjoys:


· The Best Work Environment in the Houston area.


· An Innovative and Caring Management TEAM


· Performance Driven Bonuses – Performance based compensation


· Representing the Most Respected Clients/ Brands in their industries


· Travel Opportunities


· Excellent Sales / Management Training


· Administration / Recruiter


 


Can you make the cut?​


 


JOB REQUIREMENTS:

Entry Level Customer Service/Sales Candidates will have:



  • Sense of humor


  • Competitive personality (loves to win or hates to lose)


  • Willingness to learn


  • Motivated for their future


  • Work ethic


  • Positive attitude


  • Integrity and honesty




These are required characteristics. If you have these feel free to apply!

PREFERRED Attributes:



  • 2 or 4 year degree


  • 1 to 5 years experience in customer service, retail, marketing, restaurant


  • 1 - 2 internships in sales, marketing, digital media, management or consulting




Submit your RESUME today for immediate consideration!


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


People interested in this position should have interest or experience in one of the following roles: marketing, marketing manager, marketing communications, sales and marketing, sales marketing, market research, marketing assistant, marketing sales, sales, sales and marketing, sales management, management, sales manager, business development, sales and marketing, advertising, advertising sales, advertising management, marketing advertising, marketing and advertising, training, team leadership, entry level, entry level marketing, entry level sales, entry level training, business, business administration, business development, business management, customer service, customer service management, and management training and be seeking a full time job or full time career.


 


Company Description

We are more than just your "average" consulting firm. We care about our company and our clients but we also care about our employees too. Over the past four years we have generated millions in revenue for our clients. As with any business, our goal is to make more money and provide a happy work environment for all our employees but to take that to the next level we are looking to continue to grow and expand in the Houston area.

TECHNOLOGY - We are a future proof company. We are willing to evolve to stay current.
HANDS ON - We aren't afraid to roll our sleeves up and try something new.
TRAINING - Continuing education and development, learning new skills and growth are our core fundamentals.

It's not just about one person or one client, it is about building a lasting brand that is going to be successful for the future.


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Job Description


 he client support specialist jobs are often the first contact with clients and are primarily responsible for providing effective customer service to clients in response to inquiries, concerns, and requests about products and services that are received from a number of communication channels. By using active listening skills, client support specialists will ascertain the reason the client is contacting the company and provide him/her with a resolution resulting in positive client experience while building and maintaining relationships. Much of the service conducted for clients is that which requires a license or extensive product/service knowledge.


Responsibilities:



  • Obtains/maintains applicable license(s) and/or designations; continues education as required to maintain the license.

  • Acts as seller of products: explains different offerings, writes applications, submits policies to underwriting, and potentially services that customer for the life of the policy. Contacts that customer with new products and/or services offerings as an agent would.

  • Receives applications (may be from an incoming client or agent in the field) and completes the application process via the phone. Provides quotes and bond coverage on new business applications or assists agents with the development of quotes and illustrations, as needed. Makes changes on existing policies, as needed.

  • Handles simple claims with low dollar exposures under the general direction of a supervisor.

  • Communicates with involved parties; reviews/determines coverage; investigates, as needed; sets/monitors/revises reserves; and resolves claims, as needed.

  • Produces certificates of insurance, as needed.

  • Assists agents in navigating agent portals to develop quotes and illustrations to put the business on the books.

  • Manages large amounts on incoming service inquiries received through a variety of communication channels. Handles or escalates client complaints, directing unresolved issues to the appropriate resource.


Qualifications:



  • High school diploma or a GED.

  • Willingness to obtain an applicable license.

  • Up to one year of customer service or call center experience.


Company Description

Our client is a National Insurance Company, publicly traded corporation that conducts business in all 50 states and Puerto Rico. They operate several wholly-owned subsidiaries to do business or underwrite policies for health, life, property, and casualty insurance.


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Job Description


The client support specialist jobs are often the first contact with clients and are primarily responsible for providing effective customer service to clients in response to inquiries, concerns, and requests about products and services that are received from a number of communication channels. By using active listening skills, client support specialists will ascertain the reason the client is contacting the company and provide him/her with a resolution resulting in positive client experience while building and maintaining relationships. Much of the service conducted for clients is that which requires a license or extensive product/service knowledge.


 


Responsibilities:



  • Obtains/maintains applicable license(s) and/or designations; continues education as required to maintain the license.

  • Acts as seller of products: explains different offerings, writes applications, submits policies to underwriting, and potentially services that customer for the life of the policy. Contacts that customer with new products and/or services offerings as an agent would.

  • Receives applications (may be from an incoming client or agent in the field) and completes the application process via the phone. Provides quotes and bond coverage on new business applications or assists agents with the development of quotes and illustrations, as needed. Makes changes on existing policies, as needed.

  • Handles simple claims with low dollar exposures under the general direction of a supervisor.

  • Communicates with involved parties; reviews/determines coverage; investigates, as needed; sets/monitors/revises reserves; and resolves claims, as needed.

  • Produces certificates of insurance, as needed.

  • Assists agents in navigating agent portals to develop quotes and illustrations to put the business on the books.

  • Manages large amounts on incoming service inquiries received through a variety of communication channels. Handles or escalates client complaints, directing unresolved issues to the appropriate resource.


 


Qualifications:



  • High school diploma or a GED.

  • Willingness to obtain an applicable license.

  • Up to one year of customer service or call center experience.


 


Company Description

Our client is a National Insurance Company, publicly traded corporation that conducts business in all 50 states and Puerto Rico. They operate several wholly-owned subsidiaries to do business or underwrite policies for health, life, property, and casualty insurance.


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Job Description


 


Summary


Receive, assess, and process service requests from Relogistics’ customers to ensure we exceed customer expectations.  Leverage off Relogistics’ propriety operational system to process and monitor customer requests.  This role requires a high-level of interaction with customers via phone and email.


Essential Duties and Responsibilities



  • Work with an existing Customer Service Coordinator to ensure complete coverage of customer requests and seamless coordination within Customer Service Department.

  • Act as primary contact for all day-to-day customer needs where effective and professional written communication skills are critical.

  • Utilizes Relogistics’ proprietary operational system to track customer service requests and ensure they are properly handled by 3rd Party Service Providers.

  • Interacts with Customer Distribution Center Operations and our internal sales team to troubleshoot issues and determine the appropriate resolution.

  • Leads the rollout effort for new customer locations and conductions remote training sessions with customers to introduce our proprietary software and explain our business processes.

  • Receives transactional paperwork from Service Providers and inspect paperwork to ensure it is complete and accurate.  Follow-up on any issues to ensure they are resolved

  • Enters transactional paperwork into our proprietary Operational system as needed

  • Develops and maintains Service Expectations for providers and ensures they are within performance compliance.  Documents any service failures

  • Some availability to answer emails or phone calls on weekends is required

  • Effective written and verbal communication skills are critical

  • Must be organized and prepared to work in a fast-paced environment; ability to multi-task is very important


Education and/or Experience                                                    



  • High school degree or GED required

  • Some college preferred 

  • Two or more years related administrative/clerical experience in a customer service role

  • Must be able to speak, read, and write in English fluently, Spanish is a plus

  • Excellent oral and written communication skills needed 

  • Desire and ability to provide excellent customer service to all levels of the organization as well as to visitors and customers

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

  • Proficient in use of MS Office products (e.g. Word, Excel, Outlook, PowerPoint) required 

  • Expected to be very comfortable with technology


Work Environment


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • The noise level in the work environment is usually low to moderate.

  • The employee is regularly required to sit and talk or hear in an office environment

  • The employee may occasionally lift and/or move up to 10-25 lbs


Benefits


  • Full-time employees eligible for Medical, Dental, Vision, Basic Life, AD&D and Short-Term & Long-Term Disability insurance on the 1st of the month following 60 days of employment

Relogistics Services, LLC is an equal opportunity employer



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Job Description


Utility Customer Service and Billing Clerk: Must be prompt, dependable and able to work Monday -Thursday 8:30am to 5:00 pm and Friday 8:30 am to 12:00 noon.


Duties and responsibilities: Outstanding customer service. Speedy but accurate processing of work orders and billing. Answer multiple phone lines in a friendly and professional manner. Screen calls and direct calls to others. Send and receive documents, data entry, payment processing, timely and accurately.


Knowledge and skills requirements: Effectively use office equipment, computer, e-mail, copier, multi-line phones with experience. Office system and procedure experience. Basic knowledge of MS Word, Excel, and Outlook with experience. Attention to detail, problem solving skills, and excellent written and verbal communication skills.


Must have High school diploma or GED.


 


Company Description

Water & Wastewater utility operations, billing and customer service company. Operating public and private utility systems in Northwest Harris County.


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Job Description


Job Duties and Responsibilities:
* Greet and assist clients delivering samples and inquiring information regarding our services.
* Communicate confidential test reports to client via phone, fax or email.
* Filing and scanning documents.
* Develops working knowledge of lab testing procedures to effectively communicate that client receives clear communication regarding pricing, bottle orders and scheduling sample pick-up.
* Ensure incoming samples are labeled with required and correct information.
* Unpack and sort samples, place them in proper area according to hold and turnaround time.


* Call clients to inquire about our services and to see if they require anything (bottles, pickups, quotes)


* Receive and Login samples into the database when needed.
* Communicates and coordinates pickup and delivery activity for local shipments with drivers.


* Plans, schedules and prioritizes local pickups and delivers with respect to time-sensitivity of each and distances traveled.
* Assembling sampling media kits and inventory as needed.
* Reads and follows applicable standard operating procedures.
* Knows and follows safety requirements, and wears proper PPE when required.
* Input sales leads into Laboratory Informations Management System (LIMS) and prepares quotes.
* Strong computer skills, mass communication and organizational skills.
* Documents and take calls.
* Excellent communication skills, attention to detail, well dressed, self-motivated and positive attitude.


 


 


 


Company Description

Overview: A&b Labs is a leader in Environmental, Industrial Hygiene, Microbiology, and Food testing. With over 29 years of high performance and solid business growth, we are equipped to handle analysis of time sensitive samples from a variety of industries. Our success in fast turn around times and accurate reporting, help our clients stay in regulatory compliance and make informed decisions.


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Job Description


 


Do you have experience in customer service AND upselling? We have an exciting career opportunity!

Primary Services is seeking persuasive, driven, and energetic individuals for customer service & sales positions with Reliant NRG, one of Houston's Fortune 200 retail energy companies. In addition to a competitive base pay rate, you will enjoy an upbeat work environment, a robust performance incentives system, and a great chance of being taken on permanently in response to your exemplary performance.

Here's what you can expect as a Customer Care Agent:



  • Comprehensive paid training

  • Generous monthly commission structure ($400 - over $1000 monthly on top of base pay)

  • Incentives (including gift cards to retail stores, concert and sports tickets, and vacation cruises)

  • Flat-screen TVs in the break room

  • Positive, bright call center working environment


Job Responsibilities
As a Customer Care Agent, you will take calls from potential residential customers, answer their questions, and help them find the best services to suit their individual needs. Responsibilities include:



  • Answering a high volume of incoming phone calls and taking contact information from potential customers

  • Establishing a connection with customers in order to identify and anticipate their service needs

  • Promoting additional services and special deals Reliant offers

  • Maintaining a database of potential and existing customers

  • Working together with a friendly, supportive team to meet shared goals


Job Requirements
If you are driven to succeed and want to earn as much money as possible, this is an opportunity you won't want to miss! Here's what you will need to get started.
Customer Care Agent Requirements:



  • High school diploma or equivalent

  • 1 -2 years of experience in customer service and/or sales functions, preferred

  • Bilingual in Spanish/English preferred

  • Excellent phone manners and a friendly attitude

  • 1+ year of sales experience

  • Ability to learn quickly and match needs to solutions

  • Security experience would be a plus

  • Ability to work in our client's downtown location in shifts between 7 AM and 7 PM, Monday to Friday

  • Currently working from home, but will return back to office soon!


Exciting Careers Start Here- Apply Now!



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Req ID:149826

Address: 1703 I-10 Baytown , TX , 77521

Welcome to Love's!

Where People are the Heart of Our Success

Customer Service Cashier - Retail

At Love's, our values go beyond our name. We look for those same values in our people. Our network of travel stops are growing at a tremendous rate as we become the leader in highway hospitality.

As a retail cashier, we want you to go beyond the day-to-day work and truly succeed. You'll have the chance to interact with people from all over, making their travels and their day better. If you enjoy making people smile and are looking for a great opportunity to grow along with a winning team, join us today!

How You'll Fit In:

  • Win customers over by being friendly and impressing them with your care
  • Always put the safety and happiness of your customers first
  • Take ownership in helping to run the store, operating the point of sale system, assisting customers, and providing general housekeeping
  • Be a source for answers as customers ask for directions or need to locate something in the store
  • Ability to work a flexible schedule to include some nights, weekends or holidays
  • Be reliable, accountable and presentable
  • Capability to do some light lifting, working up to 8-hour shifts and doing light paperwork, including basic math


Benefits That Can't Be Beat:

  • Medical/Dental/Vision and Life Insurance Plans
  • Flexible Scheduling
  • Road to Success Program for career development
  • On-the-job training
  • Competitive pay (paid weekly)
  • Team Member bonus program
  • Holiday pay
  • 401(k) with matching contributions


Grow Far with Love's

As a family-based company, we are committed to adhering to our values. Ensuring that each and every one of our people succeed is central to these values. The Road to Success Program offers leadership and management skills training. If management is your path, we'll help you get there. As a merit-based culture, we champion creative and valuable ideas and hard work is not only recognized, but rewarded. Whether you're looking for part-time work to supplement your income or to grow into a leadership role, with Love's, all roads lead to success!

Apply Today!

Job Function(s):Retail

Love's Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we've provided customers with highway hospitality and "Clean Places, Friendly Faces." We're passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love's Family of Companies includes:
  • Gemini Motor Transport, one of the industry's safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert


The Love's Experience

Love's was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love's, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.

Nearest Major Market: Houston
Job Segment: Seasonal, Customer Service, Retail


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Job Description


The Work From Home - Bilingual Customer Service Rep (BCSR) role is to provide superior customer service by ensuring all inquiries and issues are handled promptly and professionally through the use of multiple systems. Through training, BCSR’s focus on first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards set for BCSR's (i.e. attendance, utilization, call quality, etc..). The Bilingual Customer Service Rep acts on behalf of Globe Life and its affiliates as first-tier support for all customer inquiries and is required to effectively communicate (verbally and in writing) and resolve each related issue. This position is also required to assist with important department and company initiatives, on an as-needed basis.



  • Monday through Friday schedules, no nights or weekend phone schedules.

  • The site is closed 2 days for Thanksgiving & 2 days for Christmas (in addition to other company holidays).

  • Full benefits: Medical, Dental, Vision, Paid Time Off, 401k w/match, Pension, and more!

  • We provide you with a company-issued computer/work station (including monitors, cords, mouse & keyboard, etc).

  • Training is paid.

  • This opportunity is 100% Train AND Work From Home.


 


Daily Duties:


· Assist with daily call volume (service level takes priority) - This is a high call volume position.


· Provide accurate resolutions to customer inquiries in a professional and courteous manner


· Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)


· Meet Quality Assurance Requirements and other key performance metrics.


· All other duties as assigned


· Excellent verbal & written communication skills in English & Spanish.


· Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections


· Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of the Internet for business use.


· Knowledge of customer service principles and practices


· Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team.


· Customer Service Focus – Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations.


· Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers


· Must be able to type 30 wpm & have a strong computer aptitude


· Must be able to process written correspondence


· Must be able to effectively multi-task


· Detailed oriented


· Ability to professionally handle and resolve escalated issues


 


Experience:



  • Must be 18 years of age or older.

  • High school diploma or equivalent required.

  • 1+ years of call center experience required.

  • Strong written and verbal communication skills required.

  • Previous work from home experience highly preferred.

  • 1+ years of office/administrative experience using a phone, PC highly preferred.

  • An affinity for gaming & E-sports & general technology is highly preferred.


 


Physical Requirements: Heavy computer and phone usage. Sitting 90% of the workday. Willingness to work shift work and overtime is required. Ability to work weekends (if/when required) Frequency - Rare.


Company Description

Globe Life is a wholly owned subsidiary of Globe Life, Inc. With $80 billion of insurance in force, Globe Life is committed to providing secure life insurance protection to its policyholders today and in the future. You can be assured Globe Life will be there when you need us the most.


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Job Description


The dream team at Diamond AdvanEdge is looking for exceptional individuals to join our team of Sales and Customer Service Representatives to help us achieve stellar results for our clients. You will receive training on consultative sales, promotional marketing strategies, and account management to develop and retain customers.


Within this role, you are the face of our clients and brands and will deliver the highest standards of client-to-customer engagement to ensure our customers have an experience unlike never before.


Objectives:



  • Be an energetic and fun brand ambassador for our clients

  • Responsible for creating an unrivaled experience for every customer utilizing our sales process

  • Leverage selling tools to maximize sales and impart product knowledge to the customers

  • Perform price comparisons to educate on brand benefits

  • Promote the new and latest product trends to meet customer’s needs


Requirements:



  • Demonstrates professional etiquette and demeanor

  • A team-oriented individual that can perform in a fast-paced, results-oriented work environment

  • Dedicated to high levels of customer service and sales productivity

  • Strong communication and people skills

  • Customer-focused

  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends


Benefits and perks you will gain in return:



  • Develpoment in communication and presentation skills

  • Cross train in sales, marketing, and customer service industry

  • Base pay plus bonuses and incentives

  • Full paid training

  • National and international travel opportunities for top performers

  • Real opportunities to advance up to management roles for qualified candidates


The ideal candidate will maintain a professional image both in our office and in our clients’ atmospheres, be outgoing, a self-starter and motivated. Passive, quiet individuals usually have a difficult time in our upbeat environment. This position leads into our management training program.


IMPORTANT: Only local candidates with immediate full-time availability will be considered. We are excited to be providing more opportunities to recent graduates and other entry-level candidates who may not have had as much control over job security during this time.


This IS a face-to-face position, but Diamond AdvanEdge is committed to both your health/safety as well as that of the customer. As such, we are closely following all CDC guidelines and protocols to ensure safe business practices.


 


 


 


 


 


 


 


 


brand marketing, brand awareness, customer service sales, sales customer service, inside sales, leadership development, marketing strategy, outside sales, sales and marketing, developing and building teams, training and teaching, customer service, detail oriented, communication skills, face to face sales, entry level, retail customer service, energetic, team building, management training, motivated, entrepreneurship, sports minded, customer acquisitions, management experience, career advancement


 


Company Description

We are dedicated to fostering a team environment in order to deliver the best results for our clients. We are always looking for the best and brightest individuals who can bring innovation and energy to our client's campaigns. Our comprehensive Management Training program is geared towards the entry level and is designed to cross train in all facets of event marketing. Please submit your resume today for immediate consideration, and we look forward to speaking with our qualified candidates soon!


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Job Description


We are seeking a Residential HVAC Customer Service Coordinator to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:



  • Handle customer inquiries and complaints

  • Provide information about the products and services

  • Troubleshoot and resolve product issues and concerns

  • Document and update customer records based on interactions

  • Develop and maintain a knowledge base of the evolving products and services


Qualifications:



  • Previous experience in customer service, sales, or other related fields

  • Ability to build rapport with clients

  • Ability to prioritize and multitask

  • Positive and professional demeanor

  • Excellent written and verbal communication skills


Company Description

AIRTEAM is committed to providing the highest quality air-conditioning / heating installation and service possible, while maintaining the best customer service available. We continue to build a team of the most talented people, who believe in complete customer satisfaction, and who are proud of the workmanship that is put into each and every project.

We are committed to becoming the most exclusive heating and air conditioning contractor in the area by placing value on our referral based business. We are devoted to being honest with our customers, keeping promises, being accessible, and providing excellence in all that we do!


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Job Description


We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:



  • Handle customer inquiries and complaints

  • Provide information about the products and services

  • Troubleshoot and resolve product issues and concerns

  • Document and update customer records based on interactions

  • Develop and maintain a knowledge base of the evolving products and services


Qualifications:



  • Previous experience in customer service, sales, or other related fields

  • Ability to build rapport with clients

  • Ability to prioritize and multitask

  • Positive and professional demeanor

  • Excellent written and verbal communication skills



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Job Description


 


Full-Time Seasonal Customer Service Professionals - Work From Home!


In order to be considered for the position, you must apply here:


https://www.wrrk.com/i/job/customer_service_professional
———


At wrrk.com, we believe that every company should be able to have a world-class customer service organization, without having to build it all from scratch.


So that’s what we do. We provide dependable and empathetic, USA-based, remote customer support for online e-commerce brands.


We are looking for motivated, tech-savvy, detail-oriented customer service professionals with strong communication skills, to provide our clients and their customers with the best possible customer experience.


*US-based applicants only (Must reside in TX, GA, AZ, CO, OH, NC, LA, PA, TN)*


 


What that means:



  • Help customers via phone and/or email and online chat to ensure they have the best possible experience

  • Triage and resolve customer support inquiries/issues effectively and in a timely manner.

  • Collaborate with the wrrk team to improve processes and outcomes

  • Multitask while maintaining attention to detail and quality

  • Take ownership of issues and see them through



What you will need:



  • You must have a minimum of 1 year of online customer service experience in a high-volume, dynamic and metrics-driven environment

  • Comfortable and able to provide phone support

  • You must have access to a dedicated, quiet workspace

  • Experience with online CRM’s and Helpdesk software.

  • Strong data entry/typing skills (50+ WPM preferred)

  • Excellent verbal and written communication skills with strong attention to detail and grammar.

  • Make good judgment decisions in accordance with policies and procedures.

  • Well rounded technology capability to ensure all systems, both hardware and software, are functioning properly.



What we offer:



  • Unique opportunity to work from the comfort of your own home while earning a regular hourly paycheck

  • Paid training

  • Set schedules – 40 hours/week with flexible shifts available

  • Career advancement opportunities

  • Medical, vision and dental benefits for full-time permanent employees



————-
To be considered for the position, you must apply here:
https://www.wrrk.com/i/job/customer_service_professional


Company Description

Dependable and empathetic, US-based customer support team. Trusted by the brands that customers love. We help companies delight millions of customers.


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Job Description


Flux is currently looking for three Customer Service Representatives to work at our location in Houston. The ideal candidate will be enthusiastic, passionate about creating long lasting mutually beneficial relationships between our clients and their end customers.


Job Description:



  • Resolving client issues in a friendly, helpful way.

  • Provide price tariffs and amend as required.

  • Responding to client inquiries.

  • Attending events to create business development.

  • Attending staff and client meetings.

  • Tracking sales and maintaining records.

  • Up-selling where appropriate.


Qualifications:



  • Excellent communication skills.

  • Adaptable to change

  • Team player

  • Ability to resolve customers issues in a friendly and efficient way.

  • A strong work ethic .


Benefits:



  • On-Site training & coaching by our excellent management team

  • Working with the very best brands in the market

  • Incentives for performance excellence & possibility of permanent roles

  • Travel opportunities available


 


How to apply?


Opportunities are limited so apply now with your resume ensuring to include an up to date telephone number and email address and our HR department will get back to you in the next 72 hours.


 


 


 



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Job Description


Position:  Customer Service Representative Location:  Houston, TX
Job Id:  895 # of Openings:  0

Redi Carpet is the nation's largest flooring provider to the multifamily (i.e., apartment) industry, operating in 31 branch locations throughout 24 states and the District of Columbia.


Redi Carpet is currently seeking a Customer Service Representative for our Houston, TX location. Customer Service Representatives are responsible for performing a variety of duties including order processing, efficient inventory allocations, and customer file maintenance. Other duties can include inventory management, invoicing, and subcontractor pay.


Responsibilities (include, but not limited to the following)



  • Answer telephone calls

  • Type work orders and allocate inventory

  • Constant communication installation managers and salespersons

  • Enter floor plans, pricing, and other customer information for new and existing accounts

  • Assist with processing credit card sales

  • Research warranty claims

  • Allocate samples

  • Call-in deliveries

  • Assist with various tasks as requested by supervisor


Requirements



  • 1+ years of customer service experience

  • Excellent interpersonal skills

  • Accurate Typing Skills

  • Creative problem solving

  • Team Player

  • Multi-Tasker

  • High school diploma


Work Hours: Monday to Friday 9:00 AM-6:00 PM


Job Type: Full-Time


 

For more information about Redi Carpet, please visit our website at www.redicarpet.com.


Apply for this Position


Company Description

Redi Carpet was founded in 1981 on the unique concept of offering next day installation. Today, the company continues to be an innovative force in the industry, offering a variety of special customer services, creative marketing concepts, and value-added products.

During the last three decades, Redi Carpet has grown to be one of the largest suppliers of flooring to the apartment industry. The company is in the top 10 list of all flooring companies in the United States ranked by dollar volume.

Redi Carpet employs nearly 500 people in 32 cities and 24 states plus the District of Columbia.


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Job Description


 


Primary Arms, LLC


Customer Service Representative Supervisor (Houston, TX)


Primary Arms, LLC, in Houston, Texas, is currently seeking a Customer Service Representative Supervisor for a full-time opportunity.


This position oversees all employees of the Customer Service Representatives and is responsible for ensuring compliance with Federal regulations.


Responsibilities include assessing customer service staff activities, providing regular performance-related feedback, and monitoring daily activities of customer service operations. 


This is an in-house full-time position with predominantly daytime hours. Extended hours are required during high volume and holiday seasons.


Customer Service Representative Supervisor Job Duties and Responsibilities:


·         Oversees a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service.


·         Ensures that representatives are informed about changes to company products and services.


·         Collects data and prepares reports on customer complaints and inquiries.


·         Strategizing and monitoring daily activities of customer service operations.


·         Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.


·         Assisting customer service staff with duties where required.


·         Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.


·         Responsibilities include safety, training employees, maintaining documentation, planning, assigning, and directing work.


·         Interfaces with manager to ensure smooth coordination of scheduling and maximization of schedule adherence; identifies needs and receives direction on real-time staffing increases or decreases.


·         Performs other duties and responsibilities as required or requested within the Primary Arms team.


Required Skills:


·         Bachelor’s Degree in Business Management, Administration, or a related field.


·         Three+ (3+) years related experience


·         Three (3) or more years retail and/or e-commerce experience


·         Proficient in use of PC and Microsoft Office


·         Excellent interpersonal/communication skills


·         Excellent analytical and problem solving


·         Ability to work with cross-functional teams


·         Strong attention to detail


·         Highly organized


·         Ability to work under pressure and meet deadlines


Desired Skills:


·         Extensive knowledge of the AR-15 platform


·         Knowledge of the AK platform


·         NetSuite experience


 


Must be 21 or over in order to be considered.



Background check and drug screen will be performed.


 


To apply, include resume in reply to this post.
Location: Houston, Texas


Compensation: Pay based on experience.


 


·         Please do not apply if you are under 21.


·         No phone calls, please.


·         Principals only. Recruiters, please don't contact this job poster.


·         Do NOT contact us with unsolicited services or offers.


Company Description

Primary Arms was started in 2007 with one goal: to provide firearms owners with high quality optics at affordable prices. We serve that goal every day by innovating new ways to save people time and money as they shop for accessories for their rifles and other firearms. We ship quickly, and provide the best customer service you can find.


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Job Description


We help people one caring interaction at a time – that includes you! We’re hiring Customer Service Representatives in support of clients serving customers in the medical field.
Work with us as a:


Medical Customer Service Representative. You’ll help answer their questions via phone and make sure they are connected with the appropriate representatives to receive the resources and care they need.


We offer:



  • Full-time schedules (40 hours/week)

  • 100% paid training

  • Full benefits package including medical, dental, vision and life insurance

  • Company-matched 401(k) retirement plan

  • Paid time off

  • Tuition reimbursement up to $5,250 annually (after just one year of employment)


To qualify, you'll need a:


* Stand alone monitor
* USB headset


Required qualifications, skills and experience :


Apply with us, if you possess:



  • A high school diploma or GED and are at least 18 years old

  • Excellent communication skills, both written and verbal


  • Headset

Desired qualifications, skills and experience :


About us : We provide remote jobs within the footprint of a global company, a team of more than 55,000 employees serving major brands around the world. Recently, named on the list of the Top 100 Companies for Remote Jobs (to work for) by Flex Jobs.


Working with us offers a flexible, commute-free alternate to a traditional job. As a Customer Service Agent, you’ll utilize your strong people skills to connect with customers, right from the comforts of your own home. Our team believes their people are their most valuable asset and provides world-class training, benefits, and growth opportunities to help their employees become the best in the industry. Work from home with an experienced, trusted leader offering remote opportunities. Apply now!


Company Description

SOLUTIONS
Telephone Answering Service Virtual Receptionist Employee Reporting Service Call Center Solutions Inbound Sales and Order Taking Customer Service Help desk Lead capture Event Registration Employee Reporting Service Dealer Locator Appointment Scheduling Inbound Direct Response Automated Messaging Services Voice Mail Service


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Job Description


We pay weekly, provide benefits, and are looking to hire this week. We fully train from the ground up, so no industry experience is required.


​Position Benefits:



  • Extensive training in all areas of sales and management

  • No experience needed

  • Great benefits

  • Fast-paced, fun environment

  • Leadership development training

  • Great weekly pay and bonuses

  • Note: we are an equal opportunity employer and welcome all applicants.


Top candidates will be energetic, positive, passionate, and want more in life. We are proud of our company environment where team members receive positive feedback, positive energy, and a place to personally grow. We work with union and association members providing the permanent benefits for their families.


The key traits that make people successful in our company are: a strong work ethic, the ability to work in a fast paced environment, and excellent customer service skills. In our experience, we have found that these are natural traits found within people that have worked in the hospitality and food service industries. If you are looking to step out of these types of roles and into a professional career, while leveraging your natural skills, please read on.


What we are looking for in you:



  • Team player mentality

  • Punctuality

  • Strong customer service skills

  • Basic computer skills

  • Friendly personality

  • Detail oriented

  • Sales experience is a huge plus as well, as you will be consulting potential clients for insurance/benefits services. We will fully train on all aspects of the position.

  • Eager and willing to learn


If you feel that you possess the qualities that we are looking for and would like to see if you are a fit for our company, apply now! We are looking to hire by the end of this week.
I will set you up with an interview at the soonest available date.


We will email you back promptly, so please check your emails for a response.



    Company Accolades:



    • Forbes Top 25 Happiest Companies To Work For

    • Fortune 500 Company



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    Job Description


    CSR Customer Service Sales Representative


    Tired of your same old boring desk job? Are you ready to get up and start making a living?

    If so, join our team, we will show you the ropes! Awesome advancement opportunities will become available if you are qualified and show the skills, enthusiasm, and motivation necessary to advance.

    Let’s make your dreams a reality! Apply now!


    Our work environment and office culture:



    • Competitive, hardworking and team-oriented atmosphere

    • We hang out with each other and do exciting things - Top Golf!

    • Weekly contests for various experiences, example winners- Astro's games

    • Coffee for high performers

    • Recognition and leader practice

    • Travel opportunities

    • Dinner & development with management

    • Network and career development opportunities


    Responsibilities:



    • Increase sales through our top-notch sales and marketing strategies

    • Use our proven sales methods to achieve goals

    • Be respectful and courteous to every customer that walks through our doors

    • Absorb and retain knowledge on our clients' products and services


    Requirements:



    • Outgoing, fun and enthusiastic

    • Can take a joke and give a joke - we like to have fun

    • Adds to our growth and positive office culture

    • Eager to learn, grow and make money



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    Job Description


    Our growing office for union benefits is looking to add multiple customer service positions to our new office locations as well as remote positions. The Customer Service Representatives are responsible for matching client needs to products and services. Daily tasks include making outbound calls and taking inbound calls , scheduling new appointments with members, client policy reviews, enrolling new clients, data entry, and servicing requested benefits to the clientele. This is a full time position with great weekly hours and the ability to work from home!


    We foster an environment of teamwork, ownership and involvement to support a healthy and positive workforce. We're only looking for the best candidates with a great attitude, who are passionate about making an impact while making an income. Our Company offers an amazing career opportunity.


    You Must:


    - have excellent customer relation and communication skills


    - have strong organizational skills and attention to detail


    - be service oriented/ people person


    - be knowledgeable in Windows, Zoom and thorough PC skills


    - flexible and adaptable to change with excellent time management


    - Customer Service and/or Customer Sales experience preferred


     


    Candidates must be a US citizen and a background check will be conducted


    We provide Training!


     


    Thank you for your interest in our job posting. Please respond with your resume.


    By applying to this job post, you agree to be contacted via text, email, or phone call.


    • Principals only. Recruiters, please don't contact this job poster.


    • do NOT contact us with unsolicited services or offers


    Company Description

    Forbe's Magazine's 24th Happiest Company to work for in America!

    International company with over 65 years of service working privately with over 30,000 unions, credit unions and associations in the United States alone. Looking for independent, driven individuals who can organize and manage their own process and workflow. No experience required, all individuals will be trained (Paid Training) before starting the position full-time. This is a great opportunity for anyone interested in advancing their career, or finding a path to start a new one!


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    Job Description



    Overview

    NorthStar Memorial Group is seeking a Customer Service Associate for our Home Office in the Galleria area of Houston. This position is responsible for receiving and resolving customer questions and complaints. The successful candidate will have 2+ years of customer service experience in a call center environment, strong computer and organizational skills, and a passion for helping people.




    Responsibilities


    • Assists customers with making payments, quoting pay off amounts, resolving billing issues and processing customer refunds

    • Maintains customer relationship by responding to inquiries and documenting actions

    • Explains contract terms accurately in simple language so that customer can understand the explanation and how it applies to their particular question

    • Ensures that appropriate changes were made to resolve customers' problems

    • Keeps records of customer interactions, recording details of inquiries, complaints, and comments

    • Responds promptly to all written inquiries and notifies customer if there will be a delay in obtaining a final resolution to the problem




    Qualifications


    • 2+ years of customer service experience in a call center environment

    • Bilingual English/Spanish

    • Strong problem-solving and organizational skills

    • Proficient in MS Excel, Word, and Outlook

    • Professional communication skills and passion for helping people

    • Ability to work independently and manage competing demands

    • Flexibility to work between the hours of 7am - 7pm






    PI123630713



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    Job Description


     Job Overview


    Help with customer service related issues at the Taste of Texas, including the restaurant, store, and eCommerce operations. Work closely with eCommerce Operations Manager to facilitate fulfillment.


    Responsibilities and Duties



    • Answer incoming calls regarding restaurant dining, store, and eCommerce, including missing items, purchasing over the phone, estimated arrival dates for products, FedEx updates, etc.

    • Answer tickets (voicemails and emails) in our customer service system (Zendesk)

    • Monitor live website chat

    • Work through daily checklist including printing shipping labels for packing, organizing labels into categories, etc.

    • Assist eCommerce operations fulfilling orders (e.g. packing boxes) when necessary

    • Manage customer complaints/missing items and verifying that resolution has been established (reship/refund)

    • Manage gift card fulfillment during November through January

    • Manage Yelp, TripAdvisor, and Google Reviews, including responding to reviews

    • Keep running record of FedEx Issues/submit FedEx Claims

    • Assist with corporate orders including typing address, validating addresses, communicating with large corporate customers

    • Assist the events coordinator and accountant with miscellaneous needs when time allows

    • Assist with sales report entry

    • Work on special projects as needed


    Reports To


    E-Commerce Directors


    Qualifications


    College Degree preferred but not required. Prior customer service experience appreciated. Must have excellent organizational skills and be able to operate a computer efficiently and effectively. 


    Looking for someone who is cheerful, affable, and enjoys helping others.


    Must be able to work during evenings and on Saturdays and Sundays between Thanksgiving and January 15th of each year, as needed. May work remotely during certain times.


    Ability to pack and carry boxes weighing up to 40 pounds.  


    As an Equal Opportunity Employer, we make decisions to hire and promote without regard to race, color, creed, national origin, sex, physical or mental handicap, or age (as defined by law). Employment decisions are made solely on the basis of qualifications to perform the work for which you are applying. Qualifications include education, training, work experience and maturity



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    Job Description


    Your next career move should be with one of the most successful companies. We are searching for a qualified person to help our office succeed. Come experience a truly rewarding career in an industry where income potential and job stability are simply unmatched.


    We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why we were named The 24th Happiest Company to work for by Forbes Magazine.


    If you have the aptitude and communication skills to speak effectively with our clients and you want a rewarding career helping people, we want to meet with you!


     


    Essential Skills & Required Work Ethic


    · Effective communication Skills


    · Competitive, self-motivated individual that is driven to succeed


    · Must hold yourself and the people around you to the highest level of honesty and integrity


    · Ability to build rapport and professionally handle difficult clients.


    · Ability to work well with others in a team environment and apply management recommendations to increase productivity


    · Must be able to adapt to a continually changing and growing environment


    · Call center, Customer Service, and Sales experience is a plus


    · Spanish fluency a plus (not a requirement)


    Benefits & Compensation


    · Weekly Pay Advances & Bonus incentives


    · Excellent benefits including Life insurance, Health reinstatement (full-time associates)


    · Paid training program


     


    Submit your resume today to be considered. Looking forward!


     


    Company Description

    Our company has been in business for over 68+ years. We are a 100% Union label company that works with over 30,000 different Unions and make up over 800,000+ members and counting! Our company has over $58.9 billion in force with an A+ Superior Rating by AM Best for its financial strength. Union members request our benefits package because most members realize that the majority of their benefits through their work union, greatly reduce or completely eliminate once they retire or leave their jobs. We provide unions with permanent benefits they can keep throughout their entire lifetime. We work with unions through a local bargaining agreement which makes our jobs simple with available leads. Its not work its purpose! Voted Best Places to work 2017, 2018 and 2019! Named The 24th Happiest Places to Work Forbes Magazine .


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    Job Description




    ARC is looking for a Full-time FM Onsite Operator – Floater to help us continue to provide the best employment experience for employees and, continued excellent service for our customers.

    Description:


    The FM Operator supports and understands specific FM/Managed Print Services solutions including the providing the best quality service through exemplary onsite customer service and task execution. This role is a floating position that will work in the Printroom and Mailroom delivering the highest quality solution by performing the following duties:



    These are the exciting things that you get to do onsite:




    • Collect, sort and distribute mail received via the United States Postal Service, FedEx, UPS and/or other carriers

    • Coordinate delivery or courier services to arrange delivery of letters and packages

    • Maintain and oversee onsite inventory and stock

    • Retrieve and execute work orders according to customer needs

    • Perform minor repairs, installations and routine equipment maintenance of printers

    • Create and maintain administrative reports for the customer and ARC's FM/MPS leadership team

    • Draft and distribute correspondence including resource availability and onsite events

    • Sustain effective and accurate communication within the client's site, and FM management for top customer service.

    • Troubleshoot and resolve problems with customer orders and/or equipment when appropriate, and obtain assistance from technical expert when appropriate

    • With conscious and consistent effort, quickly and accurately complete each task and/or job to uphold the customer's expectation of quality onsite service

    • Participate in on-going ARC and other training to update technical and soft skills and knowledge




    These are what we are looking for in your ba




    • High school Diploma

    • 1-3 years of related onsite administrative customer service

    • Professional, business level written and oral communication skills including interpersonal skills that yield positive results



    • Proficient problem solving and conflict resolution skills that yield positive results

    • Ability to balance multiple priorities in a fast-paced environment and align operations and sales processes to achieve business results

    • Self-motivated with the ability to work independently, resourcefully with minimal oversight

    • Demonstrated experience in developing strong working relationships with internal and external customers


    THIS IS WHAT WE OFFER:



    • Excellent Company support and resources

    • Excellent Company Reputation because we consistently receive 5-star customer reviews

    • Competitive compensation

    • Comprehensive Employee benefits that include full medical, dental, vision and life insurance as well as a 401-K Plan with company matching

    • A management team that supports you and want to see you be successful

    • Culture of caring for our employees

    • Excellent opportunity to learn all about the Managed Print Service industry


    We have Great Cultural Fit:


    We are one team, one company. We are blessed with an outstanding culture and maintaining this is something very important to all of us. The right candidate can succeed in a team environment.



    To all recruitment agencies:

    ARC does not accept unsolicited agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.

    pm18






    PI123472171



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    Job Description


    Entry Level Customer Service Sales


    Looking for a great new place to work, where your hard work will never go unnoticed and will always be rewarded? We've got you covered.


    Join our awesome office culture by clicking APPLY NOW!


    On our team, you will learn transferable skills that you can apply in your everyday world. We have incredible opportunities that are readily available to those who work hard, have high levels of integrity and have endless amounts of initiative.


    Take control of your career path today by joining our award-winning sales team.


    BE EXEMPLARY. BE ELITE.


    Our motto embraces the culture and essence of what our company strives to be. We are opportunistic based on our superior team that creates our company culture. Success is inevitable with a team like ours, and we embrace change and growth. Neither expansion opportunities or an elite mindset are possible without the entrepreneurial spirit that the team at Imperium Elite embodies and accomplishes.


    THE BENEFITS


    What are the benefits of working at Imperium Elite?



    • A united team culture

    • Positive work environment

    • Travel opportunities

    • Weekly team outings

    • Leadership training and positions

    • Company-sponsored events

    • A competitive and hardworking team


    THE JOB


    What is the job?



    • Acquiring quality customers

    • Creating brand awareness to our client’s target audience

    • Learning, understanding and then training the sales process

    • Promotional sales and marketing

    • Creating a positive buying experience

    • Understanding up to date product knowledge



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    Job Description


    ·         Ensures perfect order entry & processing and resolves issues as required.


    ·         Manages the execution of sales orders according to procedure, including the correct price settings, billing & price adjustments and month closing.


    ·         Maintains master data in SAP


    ·         Ensures the requested shipping documents will be correctly and timely provided to customers.


    ·         Builds key relationships with customers and service providers, as well as internal organizations such as marketing, sales, supply chain planning, logistics, finance, etc.


    ·         Works within a team-based environment while exercising independent judgment and discretion as needed with minimal supervision.


    ·         Resolves unique and complex issues due to product and equipment constraints.


    ·         Registers and coordinates customer complaint resolution with the QM department, executes product returns and contributes to the elimination of process failures


    • Analyze and monitor customer order pattern to enable business to achieve monthly sales plan; provide proactive feedback on abnormal demand patterns.

     


     


    REQUIRED QUALIFICATIONS:


     


    ·         Bachelor’s degree


    ·         Minimum of 3 years of Customer related experience in OTC processes


    ·         Demonstrated proficient in SAP  


    ·         Excellent written and verbal communication skills


    ·         Knowledge of incoterms and revenue recognition


    ·         Strong organizational skills – organizes daily work such that daily tasks and projects are completed on time


    ·         Strong work ethic



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    Job Description


    Customer Service Sales Representative


    If you have a great work ethic, commanding presence, and passion for sales and customer service then we would like for you to join our team at Tier One Consulting. As a customer service and sales associate, you must be conscientious in regard to your customer's needs and always be capable of helping. The ability to communicate well verbally is extremely important as you will be in front of customers daily answering questions and giving information about our client's products and services. As you advance within the company you will continue learning new phases of sales and customer service and business management. The great thing about starting in entry-level customer service and sales position in our company is that you will learn how to run a business from the ground up successfully!


    Day to day for a Customer Service and Sales Representative:



    • Create and maintain a positive relationship with customers

    • Customer retention

    • Customer service and sales

    • Resolve problems and assist customers with questions

    • Meet daily, weekly, and monthly sales goals

    • Give innovative ideas to maximize sales

    • Give a face to face sales presentations

    • Be very knowledgable of all products and services and be able to match products and services to the needs of our customers


    Requirements for Customer Service and Sales Representative:



    • Love communicating and meeting with people all day (in person and on the phone)

    • Excellent at multitasking

    • Detail-oriented

    • Takes pride in their work & delivers results

    • Represent the company with integrity and with a professional image


     


    Benefits of becoming a Customer Service and Sales Representative:



    • Hands-on training in customer service and sales

    • Plenty of room for advancement - management, leadership roles

    • National and international traveling opportunities

    • Not stuck in a cubicle or a desk

    • On-going guidance and training from your peers and mentors in customer service and sales

    • The opportunity to learn how to run a business from the ground up


    Company Description

    A privately owned consulting firm, Tier One Consulting is a powerful force in the marketing and sales industry. We specialize in outsourced marketing, face to face sales and new customer acquisitions for Fortune 100 and 500 clients.

    Outsourcing is a rapidly growing trend within the twenty-first century and by definition happens when a company hires an external team to improve efficiency, cut costs, or improve the overall quality of work. Tier One Consulting has been outsourced purely for dominating our niche of face to face, relationship-based marketing and sales. Focusing our efforts within the Houston area, we are able to bring our clients increased name-brand recognition and high levels of customer loyalty.

    Here at Tier One Consulting, we believe that quality business depends upon employing a team of varying backgrounds, resources, and skills. Our philosophy of 100% internal, merit-based, organic promotions guarantee team members the growth potential to accomplish all personal and professional goals and also assures that our clients are represented by the finest talent in Texas. We equip our exceptional team with all of the information and tools necessary to become an expert in the marketing and sales field. It is through our hands-on Training Program that we are best able to offer expansion for our clients into new markets outside of Houston.


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    Job Description


    The client support specialist jobs are often the first contact with clients and are primarily responsible for providing effective customer service to clients in response to inquiries, concerns, and requests about products and services that are received from a number of communication channels. By using active listening skills, client support specialists will ascertain the reason the client is contacting the company and provide him/her with a resolution resulting in positive client experience while building and maintaining relationships. Much of the service conducted for clients is that which requires a license or extensive product/service knowledge.


     


    Responsibilities:



    • Obtains/maintains applicable license(s) and/or designations; continues education as required to maintain the license.

    • Acts as seller of products: explains different offerings, writes applications, submits policies to underwriting, and potentially services that customer for the life of the policy. Contacts that customer with new products and/or services offerings as an agent would.

    • Receives applications (may be from an incoming client or agent in the field) and completes the application process via the phone. Provides quotes and bond coverage on new business applications or assists agents with the development of quotes and illustrations, as needed. Makes changes on existing policies, as needed.

    • Handles simple claims with low dollar exposures under the general direction of a supervisor.

    • Communicates with involved parties; reviews/determines coverage; investigates, as needed; sets/monitors/revises reserves; and resolves claims, as needed.

    • Produces certificates of insurance, as needed.

    • Assists agents in navigating agent portals to develop quotes and illustrations to put the business on the books.

    • Manages large amounts on incoming service inquiries received through a variety of communication channels. Handles or escalates client complaints, directing unresolved issues to the appropriate resource.


     


    Qualifications:



    • High school diploma or a GED.

    • Willingness to obtain an applicable license.

    • Up to one year of customer service or call center experience.


     


    Company Description

    Our client is a National Insurance Company, publicly traded corporation that conducts business in all 50 states and Puerto Rico. They operate several wholly-owned subsidiaries to do business or underwrite policies for health, life, property, and casualty insurance.


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