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Licensed Customer Service Professional with Rocky Mountain Risk Advisors

You work as a influential member of a small family team, dedicated to customer service, providing the highest level of insurance advice on a per client basis. You will be part of an emerging business, so whether you are an experienced industry professional or looking for a new opportunity - Let us see what we can do together, for our community.

Our vision is to set the standard of excellence among insurance agents by being

innovative, trustworthy, and exceeding customer expectations. We will attract and

retain the very best employees and business partners to help us achieve this goal.

We are looking for individuals that value diversity, hard work, attention to detail, higher standards, greater accountability and an agency culture of having more fun.

We are looking to fill full time positions in our centrally located office in the Baker District or Holly Hills.

Responsibilities and Duties:

This is a sales and customer service position. This job requires the ability to exercise sound judgement, independent work ethic, and multi-tasking a variety of products. Attention to details and follow through are tenants of service we pride ourselves on. As a team member at this location we will be selling and servicing insurance and financial services through inbound and outbound calls, walk in customers, and prospecting at multiple local events to be scheduled annually. This position is performing sales to the consumer public. If you enjoy serving others, while working with a competitive and supportive team, this opportunity is for you!

Our trusted insurance advisors are eligible for the following benefits:

· Base + Commission - Commission Compensation Levels Based on Production Bonus Opportunities / Awards Trip Potential

· Insurance Licensing Reimbursement after 180 days

· Vacation Days

· Constant Training and Development

· Pathway to Success Work Environment

· Foster Growth, Find Freedom

Candidates Job Requirements - Current or Pre-Employment:

REQUIRED : Colorado Life and Health Insurance License (will reimburse after 90 days of employment)

· High School Education or Equivalent - Post Secondary Education a Plus

· Sales

· Customer Service

· Management

· Insurance Experience a Plus

· Must be organized, able to multi-task, and efficient at completing customer requests. --- Must be self motivated, reliable and have a personable and positive attitude toward others

· Technology and Social Media Skills a plus typing, Excel, Word and Outlook Proficient and Presentation Skills.

Additional Benefits:

Medical, Dental and Vision - Insurance Assistance

401k


See full job description

Licensed Customer Service Professional with Rocky Mountain Risk Advisors

You work as a influential member of a small family team, dedicated to customer service, providing the highest level of insurance advice on a per client basis. You will be part of an emerging business, so whether you are an experienced industry professional or looking for a new opportunity - Let us see what we can do together, for our community.

Our vision is to set the standard of excellence among insurance agents by being

innovative, trustworthy, and exceeding customer expectations. We will attract and

retain the very best employees and business partners to help us achieve this goal.

We are looking for individuals that value diversity, hard work, attention to detail, higher standards, greater accountability and an agency culture of having more fun.

We are looking to fill full time positions in our centrally located office in the Baker District or Holly Hills.

Responsibilities and Duties:

This is a sales and customer service position. This job requires the ability to exercise sound judgement, independent work ethic, and multi-tasking a variety of products. Attention to details and follow through are tenants of service we pride ourselves on. As a team member at this location we will be selling and servicing insurance and financial services through inbound and outbound calls, walk in customers, and prospecting at multiple local events to be scheduled annually. This position is performing sales to the consumer public. If you enjoy serving others, while working with a competitive and supportive team, this opportunity is for you!

Our trusted insurance advisors are eligible for the following benefits:

· Base + Commission - Commission Compensation Levels Based on Production Bonus Opportunities / Awards Trip Potential

· Insurance Licensing Reimbursement after 180 days

· Vacation Days

· Constant Training and Development

· Pathway to Success Work Environment

· Foster Growth, Find Freedom

Candidates Job Requirements - Current or Pre-Employment:

REQUIRED : Colorado Life and Health Insurance License (will reimburse after 90 days of employment)

· High School Education or Equivalent - Post Secondary Education a Plus

· Sales

· Customer Service

· Management

· Insurance Experience a Plus

· Must be organized, able to multi-task, and efficient at completing customer requests. --- Must be self motivated, reliable and have a personable and positive attitude toward others

· Technology and Social Media Skills a plus typing, Excel, Word and Outlook Proficient and Presentation Skills.

Additional Benefits:

Medical, Dental and Vision - Insurance Assistance

401k


See full job description

Job Overview:


  • This person will support the sales staff/agent(s) by providing accurate quote proposals and outstanding customer service to prospects and clients.

Duties and Responsibilities:


  • Customer Service to include answering phones and helping clients solve issues, process endorsements, and provide professional advice.

  • Maintain thorough understanding of the insurance markets and the company’s policies. Be willing to call to get answers or solve problems on behalf of the clients.

  • Provide accurate quotes and proposals to the sales staff.

  • Review and process documentation as needed, including new business apps, changes to current policies, quoting for prospective business and then filing appropriately, keeping information confidential.

  • Process daily downloads from insurance companies by attaching to files and making sure the info is accurate.

  • Follow up on all changes or company and/or customer requests and thoroughly document for future reference.

  • Cover for fellow employees during personal leave situations. (flexibility with hours worked)

Qualifications:


  • Receive and maintain license in property/casualty insurance.

  • Customer service skills that keep the clients happy and content and confident that we are working in their best interest.

  • Positive and outgoing, not easily frazzled – sense of humor

  • Ability to adapt to changes in software or office policies when needed.


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Position Title: Customer Service Specialist 

Job Summary: Existing business service and client retention focused on maintaining a profitable book of business and creating a memorable customer experience. 

The Insurance Loft is seeking communicative candidates who are proactive and passionate about the insurance industry and the clients they serve. Customer Service Specialist will work closing with existing and prospective clients to create a one of kind customer experience. Always striving to find the products, advice, or service that best fits the individual need of the client. Customer Service Specialists will aid internal departments by providing firsthand analytics and assessments that will support the daily functions of the sales team, management, and marketing department. The most successful Customer Service Specialists have exceptional communication, computer, and critical thinking skills. With a willingness to face challenges head on by staying organized, being adaptable, and staying focused on the task at hand. 

Customer Service Specialist Responsibilities: 


  • Project a positive company image while creating an approachable and genuine environment for existing and prospective clients. 

  • Assist team member in processing a number of policy service tasks related to personal lines insurance. 

  • Seek out cross-sell opportunities by creating a free-flowing dialogue with clients. - Complete assigned tasks in a timely, efficient, and quality manner. 

  • Educate clients by clearly communicating the importance, purpose, and strategies related to insurance. 

  • Process quotes, changes, and payments across multiple insurance carriers and states. 

  • Manage multiple communication sources (inboxes, CRM, and phones) 

Customer Service Specialist Requirements 


  • An active P&C license in good standing with the resident state insurance commission. 

  • At least 3 years of independent insurance experience. 

  • Effective communication skills using multiple mediums and platforms. 

  • Understanding of insurance management systems and carrier platforms.


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Job purpose:

Responsible for processing and rating insurance renewals. Interacts with customers and performs daily tasks such as answering phone calls, handling mail, updating and filing documents electronically and other misc. duties, as assigned Duties and responsibilities.

•Provides customer service by updating, cancelling, rewriting, adding coverage and explaining current coverages to insureds

•Prepares renewals to ensure customers are being provided the best coverage at the best possible premium

•Processes applications, endorsements, renewals, rewrites, cancellations, in and out mail, payments, billing inquiries and various other administrative supports

•Generates certificates of insurance as needed

•Organizes and maintains electronic policyholder records

•Other misc. duties, as assigned

Qualifications:

•High school diploma –prefer some college

•Knowledge of personal and commercial insurance

preferred, but will train

•Skilled in Microsoft Office –Word, Excel and Power Point•

Ability to stay focused in a demanding fast paced environment•

Detail oriented

•Experience with AMS 360 preferred, but will train

Working conditions:

Pleasant, smoke-free, drug-free office environment. No evenings or weekends. Competitive pay. Drug test and background check required. If employed, individuals must sign a confidentiality/non-disclosure agreement. We are an equal opportunity employer.


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Job description coming soon!


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The Personal Lines Account Manager provides timely, effective, professional assistance to clients, prospects and agency producers. The role works to find solutions to maintain and profitably grow the personal lines business of the agency while strengthening client and company relationships.

Responsibilities


  • Guide prospects and insureds through new business process

  • Review accounts handled for adequate and proper coverage

  • Review and update renewals

  • Round and upsell personal lines accounts

  • Follow up with clients and carriers to resolve any issues

  • Stay up to date with company and industry changes

  • Work with other team members provide outstanding service and satisfaction for our client base.


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The position is for a client service representative. Full benefits, salary range is $30,000 - $40,000 with additional bonuses. Total annual comp range from $40,000-$50,000.

Here’s a summary of the position:


  • Handle client inquiries about existing insurance policies

  • Cross sell and upsell existing clients with other products

  • Discuss insurance coverage and add other coverages when appropriate

  • Conduct policy reviews with clients

  • Answer claim questions and monitor claims activity to ensure a positive customer experience, as well as agency profitability

  • Make changes on client policies as requested

  • Answer phones

  • Take payments

  • Cross sell life and retirement products and refer to our financial specialist

  • Identify gaps in coverages and offer/explain to clients to add to their policies

  • Keep records of customer interactions and transactions completed by recording the details of inquiries, complaints, comments and actions taken

  • Handle and diffuse difficult and/or complex customer interactions in a professional manner

What we are looking for:


  • Able to meet individual performance metrics and goals

  • Able to successfully juggle multiple priorities at any given time

  • Maintain accurate and descriptive accounts of all customer interactions

  • Possess outstanding written and verbal communication skills (we do a lot of emails)

  • Be able to work with a team and accept feedback/coaching

  • Property and Casualty Insurance license – must obtain upon job offer

THIS IS NOT A REMOTE POSITION. THIS IS A FULL TIME POSITION


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I am looking for a CSR to help with answering phones, making changes in the system, sending out proof of insurance. There are no outside sales associated with this job, internal with current clients is all. Prior insurance work is preferred and licensing is mandatory as well.. Hours of operation are M-F 8:30 to 5:30 and an hour for lunch.

 

Job Duties:


  • Answer incoming customer inquiries

  • Engage with clients in a friendly and professional manner while actively listening to their concerns

  • Offer support and solutions to customers in accordance with the company's customer service policies

  • Other duties as requested

This Job Is Ideal for Someone Who Is:


  • Dependable – more reliable than spontaneous

  • People-oriented – enjoys interacting with people and working on group projects

  • Detail-oriented – would rather focus on the details of work than the bigger picture

Experience:


  • Insurance: 2 years (Required)

License:


  • Property and Casualty License (Required)


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We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:


  • Maintaining a positive, empathetic and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Knowing our products inside and out so that you can answer questions.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.

  • Managing a team of junior customer service representatives.

  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:


  • High school diploma, general education degree or equivalent.

  • Ability to stay calm when customers are stressed or upset.

  • Comfortable using computers.

  • Experience working with customer support.


See full job description

 We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:


  • Maintaining a positive, empathetic and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Knowing our products inside and out so that you can answer questions.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.

  • Managing a team of junior customer service representatives.

  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:


  • High school diploma, general education degree or equivalent.

  • Ability to stay calm when customers are stressed or upset.

  • Comfortable using computers.

  • Experience working with customer support.


See full job description

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:


  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Knowing our products inside and out so that you can answer questions.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments, and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.

  • Managing a team of junior customer service representatives.

  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:


  • High school diploma, general education degree, or equivalent.

  • Ability to stay calm when customers are stressed or upset.

  • Comfortable using computers.

  • Experience working with customer support.


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Job Description


Help us grow and improve our Customer Support Representative team! We are on the HUNT for independent, motivated individuals who can adapt and manage their own processes and workflow.


 


LEAP into a new and exciting career and turn your professional aspirations into a reality TODAY!


 


Our Customer Support Representatives are known for dreaming big, working hard, and creating the most memorable experiences for our customers. People are at the heart of what we do. Our dynamic and inclusive team environment sets us apart from everyone else. If you are looking for a company to call home (not just any old job) look no further. The Royal Management family is ready to welcome you with open arms into our supportive and energetic Customer Support Representative team!


 


You will:



  • Enroll new clients


  • Drive customer loyalty and customer engagement


  • Resolve conflicts and listen to consumers without interrupting


  • Determine the root cause of customer concern using problem-solving skills to recommend effective solutions


  • Maintain lasting relationships with new and existing customers by building a sense of comfort and trust


  • Upsell products to consumers to drive revenue and increase sales profitability


  • Communicate customer impact trends and concepts for improvement to sales account managers



 


We look for individuals who can:



  • Operate efficiently and productively, both independently and as a team


  • Recognize and resolve dilemmas in a timely manner


  • Thrive in a competitive team environment


  • Have impeccable attention to detail and suburb follow-through skills


  • Adapt to a variety of different people and personalities on a daily basis



 


We offer:



  • Team building nights, dinners, company-sponsored activities, and black tie events


  • National and International travel opportunities


  • Exciting work atmosphere with friendly competition


  • Holidays off to spend with the family!



 


We prefer:



  • A high school degree or GED


  • Experience in customer service, retail, sales, or serving


  • A flexible schedule



 


 


Candidates with the following experience are encouraged to apply: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship, Customer Support


Company Description

The atmosphere here is focused on camaraderie and giving back. You’ll make a positive mark on our community with our philanthropic values while contributing to a top-notch company culture.


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Job Description


The Customer Service Specialist is an essential part of our Customer Service and Sales team. The primary goal of the Customer Service Specialist is to consistently provide a high level of support and experience to the team in order to maintain clients, generate revenue, grow the client base, and grow the company.


Who you will be working with:


Our Customer Service team is the face of our clients to our customers, and we want their support experience to set new standards, just like our clients’ products do. Our Customer Service team cares for customers by solving problems and scaling solutions, incubating new products and promotional packages, and sharing feedback with the rest of the office to influence company development.


Key Duties and Responsibilities:



  • Manage and service existing customer relationships

  • Answer all potential customers questions in a professional manner

  • Always operate with the highest degree of urgency and care; remembering we are the face for our clients and the services they provide

  • Be a problem solver – find creative solutions to issues

  • Provide expertise, support and hands-on assistance in all realms of the sales process, making sure customers receive the products that they want, when they want, how they want

  • Highlight issues and identify opportunities by utilizing the tools provided within our company


Experience and Skill Requirements:



  • Must have tremendous organizational skills and be able to handle multiple tasks in a fast-paced environment

  • Must demonstrate superior customer service in the office and working in the field with our potential new leads

  • Must have strong written and verbal communication skills

  • The successful candidate must be highly motivated, be willing to take initiative, have a positive attitude and exhibit a strong work ethic to further advance within our company

  • Must show the ability to engage and interact with individuals in a professional manner


If you are seeking full time employment opportunities and have the following experience you are encouraged to apply today: Customer support, customer service, customer relations, customer service manager, customer success, direct customer service, customer service associate, customer service representative, customer retention, customer agent, client management, client advisement, client relations, client account management, client services, client acquisition, or client support.


Company Description

We lead the way in customer acquisitions. Personal engagement sparks interest in top-level companies. We connect them with the right individuals for maximum conversions.

We serve some of the country’s biggest names in sustainable home solutions. Our approach to consulting and marketing is personal. Eclipse California’s expertise is in taking the action out of the digital world and into real life. Our passion and professionalism dim the chaos of the marketplace to bring what matters most into focus.


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Job Description


We pride ourselves on our competitive, but extremely friendly and family-oriented work environment. Our culture promotes constant personal and professional growth, based on principles of respect, trust, and challenge.


We are now striving to attract and train the most capable and skilled individuals to help us acquire new clients, grow into new markets, and develop new campaigns. We provide full training and career advancement in this globally expanding industry. Instep Management Group reviews promotions based upon individual performance.


Our Customer Service Representatives are the face of our clients to their high priority customers and specialize in new consumer business acquisition, marketing, and customer retention. Because our clients trust us to represent their reputation, we provide extensive training in cutting edge sales techniques, product knowledge, and business psychology. Combining that training with candidates that are highly competitive, goal-driven, and adaptable is what keeps us ahead of the competition!


 


Hired Candidates will receive the following:



  • Full Training

  • Ongoing Support

  • Team Atmosphere

  • Fast Growth

  • Fun Corporate Culture

  • Customer Service Experience

  • Business Trips

  • Travel Opportunities

  • Multitasking Skills

  • Opportunity to Manage Different Personalities


 


Entry Level Benefits:



  • Excellent career progression opportunities

  • Full Training

  • Customer Service Experience


If you are seeking full time employment opportunities and have the following experience you are encouraged to apply today: Customer support, customer service, customer relations, customer service manager, customer success, direct customer service, customer service associate, customer service representative or customer retention



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Job Description


Due to our firm's adaptability, resiliency, and creativity, we maximized the relationships we have previously built in the telecommunications industry and are walking out of COVID-19 with new lucrative essential service provider partnerships. In response to our business's continued growth, we are looking for an Entry Level Customer Service Representative that will assist and oversee an existing customer and new customer base that our clientele provides us through a lead-generated database.


 


Entry Level Customer Service Representative Responsibilities:



  • Collaborate with management staff to stay updated on new client products, services, sales promotions, and policies

  • Interact with clients in a friendly and professional manner while actively listening to their concerns and resolving issues promptly

  • Provide targeted service and product solutions during one-on-one meetings with customers and clients

  • Handle confidential customer information with sensitivity and discretion according to the client's compliance and privacy policies

  • Suggest areas of improvement to management staff to increase consumer and client satisfaction

  • Represent our organization and clients in a professional business manner at all times


 


Entry Level Customer Service Representative Qualifications:



  • 1-2 years of experience in a client or customer-facing position

  • Must be able to follow directions and excel in a team-oriented environment

  • Technologically-savvy and able to quickly learn new software programs and adjust to software updates

  • Superior organizational, time management, and prioritization skills

  • Excellent communication skills with a high emotional intelligence

  • Value transparency, honesty, and will always do the right thing even when no one is watching


 


***Comprehensive training and mentorship is provided for all entry level and junior positions in our organization***


 


Persons with Experience in the following areas should apply: Customer support, customer service, customer relations, customer service manager, customer success, direct customer service, customer service associate, customer service representative, customer retention, customer agent, client management, client advisement, client relations, client account management, client services, client acquisition, or client support.



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Job Description


Our team is looking for a dynamic, relationship-focused Customer Service Specialist to help us scale with our customer’s needs.



What Our Customers Need:
Our team is looking for someone with experience in customer-facing roles to fill our Customer Service Specialist opening. Ideally, you have a sense of humor, and the ability to learn our various product systems in order to help support our customer base in a patient, knowledgeable, and approachable way.


 


Who You Are:



  • You love talking to people and helping them solve problems.

  • Comfortable communicating with customers for the duration of the day. This is probably the most important quality you possess.

  • You have a quality experience with customer-facing roles. Any experience through your time at a help desk, hospitality, or service industry position will set you up great for this role.

  • Are able to carry multiple tasks towards completion without letting anything (or anyone!) fall through the cracks. Owning a few long term projects alongside your daily tasks is no problem for you!

  • You naturally keep a running log of your daily accomplishments and enjoy getting things checked off of your to-do list.

  • You roll with the punches, don't let small mistakes turn into larger ones, and can think on your toes under pressure. Ideally, you’re the type that understands we are all learning, including our customers, and you’re able to maintain patience and understanding in trying times.

  • If you don't know something, you have no problem asking a few well thought out questions, doing a bit of research, or just Googling something to figure it out.

  • Looking to join a tight-knit, approachable group of people working in the ever more important realm of clean energy, smart home technology, and renewables.

  • Whether or not you have experience with clean energy and smart home technology, you are interested in learning more from folks who can teach you all you need to know.


 


Customer Service Specialist Job Duties:



  • Provide support to customers experiencing issues with our products or those who have general inquiries.

  • Outbound follow-up regarding complaints or service issues that our customers may have post-purchase.

  • Handle inter-team coordination to make sure that our customers have the most up-to-date and accurate information regarding their orders.


 


Does this sound good to you? Let’s chat!


We come from all walks of life and would love to hear your story.


 


Please apply if you have relevant experience in the following: Customer Development, Customer Relationship, Customer Support, Customer Service Manager, Customer Success, Direct Customer Service, Customer Service Associate, Customer Service Representative, Customer Retention, Customer Agent



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Job Description


 


JOB TITLE:  Customer Service Teller/Customer Service Representative


 


Job Classification: Non-Exempt, Full-Time


 


Department: Retail


 


Reports to: Community Bank Manager


 


Education RequirementsHigh School Diploma or GED


 


Description of Position / Function:


 


This position will be primarily a Customer Service Teller position, while also supporting as a Customer Service Representative as needed.


 


Customer Service Teller’s primary role is to provide superior customer service experience during the client interaction.  Ensure all clients are greeted immediately upon entering the branch office.  Performs lobby management effectively to ensure the needs of clients are identified and fulfilled.  Perform routine banking transactions such as deposits, checks, payments, cash orders, coin processing, issuing official checks/money orders, etc.  Equitably contributes to the branch attainment of sales and referral products goals by identifying and making referrals.  The Customer Service Teller will need to be able to assist clients in many aspects of their accounts directly and indirectly through referrals including account inquiries, account maintenance, account resolution, online and mobile products and services, and debit cards.  Adheres to all policy and procedures of the company.  Follows operational procedures including protecting customers, bank assets and bank security.  Accurately completes information on systems and forms to mitigate exposure while ensuring service delivery and quality.  Customer Service Teller may serve as a specialty teller as assigned; vault/back up vault, ATM, Coin, etc.   Customer Service Teller will make our promise of “Service Beyond Expectations” Begins with Me real and believable by following our defined principles.


 


Customer Service Representatives will perform a broad variety of account opening and customer services.  Opens a wide variety of Consumer and Business Bank Accounts including loans and deposits.  Identifying and completing referrals to other Lines of Business including but not limited to Mortgage, Investments, Cash Management, Commercial Loans and Insurance.  Ability to identify and cross-sell next Summit service or product.  Customer Service Representative will need to be able to assist clients in many aspects of their accounts, including account reconciliation, account maintenance, online and mobile products and services, wire transfers, debit card, check orders, and overdraft assistance.  The employee must be able to assist and open CDARS accounts/transactions, IRA accounts/transactions, and consumer loan products.  The employee will also be asked to educate and profile clients using bank systems.  The employee will be asked to organize their work to include but not limited to complete sales tracking, plans, follow up client calls, client onboarding and client retention.  Adheres to all policy and procedures of the company.  Follows operational procedures to include security.  Customer Service Representative will make our promise of “Service Beyond Expectations” Begins with Me real and believable by following our defined principles.


 


Job Skills and Qualifications Required:


 


The employee must be comfortable and confident in a sales and service environment.  They must be able to be part of a team and work closely with fellow Customer Service Tellers and Customer Service Representatives.  They must have and exhibit a professional manner and exhibit good interpersonal skills.  Must have computer knowledge, good typing skills, math skills, attention to detail, and be a good listener. 


 


 


 


Summit Financial Group and the Subsidiaries are an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.


 



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Job Description


Are you ready to have some fun?


When you work in marketing, you get to share what you love most about technology with millions of the coolest customers around. From showing off our latest promotions to finding the perfect technology solution for an everyday challenge, no day's ever the same. And with tons of chances for you to keep learning and advancing, it's a big job with even bigger opportunities.


There are marketing jobs, and there are marketing careers. If you're passionate about helping people get the most out of the technology they love, you could be a great fit for our marketing team. Our motivated employees work directly with our cutting-edge line of products and services. We're passionate about innovation - and even more passionate about connecting our customers to the future.


As a representative, you'll belong to a supportive team in a fast-paced environment. Together, you can connect people to the latest technology - all while meeting sales goals. If you love working with people, then this may be the job for you. From the initial greeting to closing the sale, you will play a big role in shaping the customer experience. Bottom line? You are the go-to-market expert.


 


You'll also gain amazing benefits, including:



  • Ongoing Training

  • Exciting Career Paths

  • Supportive Team Environment


Not to mention some pretty cool perks, like:



  • Fun, team building environment

  • Travel opportunities

  • Leadership workshops and development

  • Financial management, business management, time management

  • Philanthropy events- a chance to give back to the community

  • Recognition for top performers

  • Advancement into management roles is based on performance


Job Requirements:


0-5 years of experience in the following is a plus but not a requirement:



  • General Customer Service

  • Sales and marketing

  • Training

  • Development

  • Customer Service Experience / Restaurant / Hospitality / Retail

  • Sports / Team Environment


If you are seeking full time employment opportunities and have the following experience you are encouraged to apply today: Customer support, customer service, customer relations, customer service manager, customer success, direct customer service, customer service associate, customer service representative, customer retention, customer agent, client management, client advisement, client relations, client account management, client services, client acquisition, or client support.



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Job Description


Do you want to EARN a great income while you LEARN powerful career-building skills and GAIN real business experience? At Apex Concepts, all you need is DRIVE to succeed!


We are seeking friendly and hardworking individuals for the positions in CUSTOMER SERVICE-based roles in the NORTH JERSEY location. These opportunities have been created because of our constant and consistent growth this year and we are looking for dynamic candidates to grow with us even more!


Our clients we represent believe in fair opportunities and would like to welcome all candidates who desire to expand their career and become a major contributor to our company. If you have no or little experience, we provide full training and support to candidates.


 


Seek Individuals With Customer Service Background & Will Train Duties In:



  • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude


  • Demonstrate flexibility in satisfying customer demands in a high volume, production environment


  • Consistently adhere to business procedure guidelines


  • Product knowledge and Client Acquisition


  • Take direction from the Operational Manager or Account Director


  • Maintain all logs and reporting documentation; attention to detail


  • Participate in cross-training and perform other duties as assigned



 


Some of Our Benefits Include:



  • A fun, team-based, and fast-paced work environment


  • Family-oriented leadership and management


  • Company stability with opportunities for career advancement


  • Professional training in communication, hospitality, and customer care


  • Employee recognition programs



 


Minimum Job Requirements:



  • Excellent communication skills and a passion for providing great customer service


  • Prior experience in customer service, marketing, or promotions


  • Unwavering honesty and integrity


  • Courteous and professional demeanor


  • Willingness to adapt easily to change as our products/services/promotions update frequently



 


We provide our employees with high-caliber hands-on training and great benefits; including key performer pay bonuses, advancement opportunities, and scholarship programs. All you need is a sincere service-focused attitude and the AMBITION to succeed!


 


Persons with Experience in the following areas should apply: Hospitality, Restaurant, Restaurant Server, Restaurant Management, Restaurant Supervisor, Restaurant General Manager, Restaurant Experience, Server, Host/Hostess, Front of the House, Back of the House, Hospitality Management


Company Description

At Apex Concepts, we focus on reinventing the marketing wheel for telecommunications and home enhancement businesses. We are continually exploring ways to deliver high-quality services to all our clients. We love what we do, and we pay great attention to the details around us. We keep up with the trends and know-how to get our clients' message to the right people. We always want to provide exceptional customer service and give our clients the best experience. Our integrity and stop-at-nothing attitude have helped us gain a reputation within the telecom and renewable energy sales industry.


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Job Description

Job Title: Customer Service Representative

Work Hours: Monday through Friday 8am - 5pm

Primary Job Function: Contact existing customers and neighbors for the purpose of scheduling service maintenance appointments, commercial service agreement appointments or sales appointments for comfort consultants. Assist Service department with customer retention.

Reports to: Service Manager

Required Qualifications:
High school diploma or its equivalent
Aggressive self-starter
Fast learner
Professional phone skills
General sales skills and aptitude
Customer service knowledge with strong follow up skills
Excellent communication skills
Conduct self in a professional manner at all times
Able to work flexible schedule that may include weekends

Qualifications desired:
Strong interpersonal skills
Energetic personality
Well organized and ability to work independently


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Job Description


We are looking to fill 5 to 10 IMMEDIATE positions on our expanding Direct Customer Service team. Come join a team with a proven history of knowing both what the client wants and what the customer needs. We offer growth and advancement opportunities, along with a great compensation plan, daily cash bonuses, and a weekly tier bonus structure. We train at no cost since we love to teach you what we do to be successful.


Responsibilities:



  • Manage and service existing customer relationships

  • Answer all potential customers questions in a professional manner

  • Always operate with the highest degree of urgency and care; remembering we are the face for our clients and the services they provide

  • Be a problem solver – find creative solutions to issues

  • Provide expertise, support, and hands-on assistance in all realms of the sales process, making sure customers receive the products that they want, when they want, and how they want

  • Highlight issues and identify opportunities by utilizing the tools provided within our company


Qualifications:



  • Must have tremendous organizational skills and be able to handle multiple tasks in a fast-paced environment

  • Must demonstrate superior customer service in the office and working in the field with our potential new leads

  • Must have strong written and verbal communication skills

  • The successful candidate must be highly motivated, be willing to take initiative, have a positive attitude and exhibit a strong work ethic to further advance within our company

  • Must show the ability to engage and interact with individuals in a professional manner


 


If you are seeking full time employment opportunities and have the following experience you are encouraged to apply today;Customer Support, Customer Service Manager, Customer Success, Direct Customer Service, Customer Service Associate, Customer Service Representative, Customer Retention, Customer Agent,Client management, client advisement, client relations, client account management, client services, client acquisition, or client support.


Company Description

Elite Marketing Concepts focuses on new customer acquisition in some of the most competitive industries, like telecommunications. We’re looking for motivated individuals to join our team and help us bring telecommunications solutions to even more customers. No matter what your experience is, we’ll provide extensive training in telecommunications offerings


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Job Description


We have full-time account executive and management trainee openings available for career-minded individuals with unbeatable people skills. This is an entry-level opening NOT in a call center environment. If you have restaurant, bar, or retail experience, then we want to hear from you!

Servicing government funded giants with a smile and a handshake is why our company has enjoyed unprecedented growth this year. We pride ourselves on developing and executing unique and personable advertising campaigns focusing on lead generation for our clients.


 


Requirements:

We have committed to expanding our Palm Desert office to 3 new locations that our clients are expanding to this year; therefore, we must start talent scouting right away for managers, assistant managers, and promotional representatives for those offices. Each opening is Entry Level, which means NO EXPERIENCE REQUIRED! Each opportunity is highly competitive.


 


We look for 4 critical attributes each candidate must possess:



  • Above average people skills

  • Excellent student mentality

  • Winning attitude

  • Great work ethic and ambition


 


We offer personal, hands-on training tailored to each individual’s strengths and weaknesses. We also offer promotions and compensation based on each person's merit and achievements, NOT seniority. If you're tired of rotating shifts, making minimum wage, no growth, or "Last Call" hours... Let us be your answer!

Benefits:



  • High Income Potential

  • Flexible Schedule

  • Part-Time and Full-Time Hours Available

  • Exciting Work Environment

  • Unlimited Growth Potential

  • Stability and Security


If you have experience in any of the following you are encouraged to apply: Hospitality, Restaurant, Restaurant Server, Restaurant Management, Restaurant Supervisor, Restaurant General Manager, Restaurant Experience, Server, Host/Hostess, Hospitality Management, Barista or Bartending,



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Job Description


The Customer Service Specialist is an essential part of our Customer Service and Sales team. The primary goal of the Customer Service Specialist is to consistently provide a high level of support and experience to the team in order to maintain clients, generate revenue, grow the client base, and grow the company.


 


Who you will be working with:


Our Customer Service team is the face of our clients to our customers, and we want their support experience to set new standards, just like our clients’ products do. Our Customer Service team cares for customers by solving problems and scaling solutions, incubating new products and promotional packages, and sharing feedback with the rest of the office to influence company development.


Our company culture and team camaraderie that Chrome Solutions has built together cannot go unnoticed. We continue to foster our professional and personal relationships in and out of the office. To name just a few we host weekly team get-togethers, quarterly volunteer events, 5k runs, charity involvement, and soup kitchen volunteering. Lastly, our team always hosts weekly contests for prizes, awards, and even cash!


 


Key Duties and Responsibilities:



  • Manage and service existing customer relationships


  • Answer all potential customers questions in a professional manner


  • Always operate with the highest degree of urgency and care; remembering we are the face for our clients and the services they provide


  • Be a problem solver – find creative solutions to issues


  • Provide expertise, support and hands-on assistance in all realms of the sales process, making sure customers receive the products that they want, when they want, how they want


  • Highlight issues and identify opportunities by utilizing the tools provided within our company



 


Experience and Skill Requirements:



  • Must have tremendous organizational skills and be able to handle multiple tasks in a fast-paced environment


  • Must demonstrate superior customer service in the office and working in the field with our potential new leads


  • Must have strong written and verbal communication skills


  • The successful candidate must be highly motivated, be willing to take initiative, have a positive attitude and exhibit a strong work ethic to further advance within our company


  • Must show the ability to engage and interact with individuals in a professional manner



 


Persons with Experience in the following areas should apply: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship


 


Company Description

Chrome Solutions is a preferred customer acquisition partner for leading telecommunication firms. Our specialty is in driving greater awareness for the most advanced telecommunications options on the market. We’re masters at bringing top-tier cellular and internet solutions to people across the nation.

Our office reflects a shared vision of success. We relish opportunities to trade ideas as we deploy each new outreach campaign. Our ongoing support of each other strengthens our bonds and creates the family-like environment in which we thrive.

Chrome Solutions offers unlimited professional growth potential. We have a group of people who demonstrate passion, determination, and excitement every day.


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Job Description


Do you strive for every customer to have a superior experience?


Do you set challenging goals and push yourself to attain those with a “no excuses” mentality?


Do you thrive in a team environment and enjoy helping others hit their goals?


Our mission is to exceed our customer's and client’s expectations daily. To accomplish this, we depend on our team members to create a seamless customer experience. We are hiring team players that are tired of their stagnant careers and who are looking to be a part of a growing firm.


 


Why is this such a great opportunity?




  • Independence--No boss over your shoulder.


  • Socially Active Culture--Where else can you come to a career where having fun is the priority; going bowling and having taco team nights being all in a week's work?


  • Training & Development--we cross-train every single person from the ground up. Even our CEO started entry level to earn their opportunity to get to the top.


  • Leadership--we devote much of our time to developing a leadership mindset. From building confidence to reading inspiring authors to your personal development project, everyone here is learning to lead others from their first day.


  • Bulletproof Attitude--If you are to lead others the first thing you have to have is an attitude others want to follow


  • Michael Jordan Work Ethic--the most common trait in successful people is the fact that they outworked everyone around them. We expect the same if we want everyone to grow


  • Humble Student Mentality--the greatest leaders are the best learners. A huge reason why we do not require experience is that those who still yet need it are those who love to learn more and more.


  • Unbelievable People Skills--In order to lead others, one must be great at dealing with all different types of people from all walks of life.


 


APPLY TODAY!


Qualities we are looking for: Strong work ethic Integrity Great People Skills Leadership Skills Hunger for success Experience in retail, restaurant, or hospitality industries


 


Persons with Experience in the following areas should apply: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development


Company Description

Crosstown Solutions believes in assessing the different needs of each of our partners in order to tailor our approach to their specific goals. We enjoy working with many different types of brands across different industries, and our campaigns speak to the individual values and principles of each one. This approach keeps us on our toes and ensures that we bring our best to the table for every initiative.

Crosstown Solutions is thriving. With success that grows by the day, we need ambitious people to join our team. Individuals with big career goals and positive attitudes are rewarded for their hard work here.

Commitment to our associates and our community is at the core of Crosstown Solutions. We help team members flourish personally and professionally while giving back to the region that supports us. This is how we do it:


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Job Description


AT Innovations is a leading business consulting outsourcing provider of customer service and customer acquisition solutions spanning the entire sales cycle.


 


Positions are available in the following areas:


Customer Service Management:


  • Serving some of the most prominent brands in America, AT Innovations ensures clients get more from customer relationships by delivering consistently superior service.

Customer Acquisition Management:


  • We leverage conversation and in-person social interaction to improve acquisition and retention, enhance brand loyalty, increase sales, and revenue for our clients. Our team is dedicated to creating a consultative sales process designed around solutions, not persuasion.

Business Management Solutions:


  • Spanning almost a decade the business solutions team is one of the best in the industry. We train and mentor team members to develop the skills they need to lead a team by honing the strengths they naturally possess.

 


AT Innovations is one of the fastest-growing customer service and customer acquisition outsourcers with locations across Long Beach. Our rapid growth has created great opportunities for our employees, clients, and the many communities that we call home.


 


With great partnerships and a growing client base, AT Innovations is creating new opportunities daily:



  • We have our own in house leadership development programs


  • Opportunities for individuals to join a company where they can enjoy their workday


  • 100% of our management team is promoted from within our organization.


  • Opportunities to provide excellent levels of service to the clients we support and to thousands of customers daily


  • We believe in recognizing individual employees for their contributions and achievements


  • Opportunities to grow and develop a career in management or leadership that individuals really want



 


Whatever role or position you are seeking, AT Innovations has challenging and exciting career growth opportunities waiting for you.


 


Educational Requirements:



  • High School Diploma


  • College preferred



 


Experience and Skills:



  • 1-2 years customer service or sales experience – restaurant or hospitality experience included


  • Ability to remain highly motivated in a service and sales environment


  • Creative thinker and problem solver


  • Highly energetic with motivation to appreciate customers and other team members


  • Multi-task oriented


  • Excellent active listening and interpersonal skills


  • Confident and positive attitude expressed with a genuinely sincere tone


  • Adaptive to change


  • Excellent oral and written communication skills with emphasis on probing


  • Ability to lead a conversation


  • Demonstrate personal responsibility (i.e., attendance, punctuality, ownership of day-to-day activities)



 


Persons with Experience in the following areas should apply: Account Sales, Consumer Product Sales, Sales, Consumer Sales, Sales Customer Service, Generate Sales, Inside Sales, Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep


Company Description

AT Innovations delivers custom marketing strategies to build brand loyalty and increase audience reach. Our brand advocates have the right expertise to connect providers with new customers for rapid growth.

By encouraging bright minds to work toward collective goals, we’ve created a team-oriented environment within AT Innovations that secure our success. We place a premium on collaboration and harnessing everyone’s talents to drive results. There’s room for individual and group excellence, which means we celebrate more wins together as our people accomplish their goals and reach new heights.


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Job Description


As a Customer Service and Sales Associate, you help create the energy and excitement surrounding our clients’ products, by providing innovative solutions to guide customers to the right choice. We are dedicated to providing quality customer service that is unmatched by our competitors. It starts with you discovering customers’ needs. And with the support of your team members, you match those needs with the right products. Every interaction is an opportunity to create a loyal and happy customer.


Key Qualifications:



  • Tech savvy, proficient in Windows and MacOS

  • Dedicated to providing excellent customer experience

  • Strong communication and interpersonal skills

  • Organized and detail oriented


Description:


As a Customer Service and Sales Associate you’ll be responsible for attending to customer needs, while providing innovative solutions. Our associates are the initial face of our team and determine the in-store experience. Customer Service and Sales associates guide customers to the most suitable choice, suggest premium options, and help with new product setup. Our associates are up to date on the latest news in technology and social media. Success with our firm is measured as a combination of team and individual goals. Our ideal candidates will be both great team players, and team leaders.


Additional Requirements:



  • Aid customers by applying critical thinking to troubleshoot routine problems

  • Enter customer data and update pre-existing customer accounts

  • Drive sales by suggesting compatible products, services, and add-ons

  • Provide knowledgeable responses to consumer inquiries

  • Become well versed in compliance guidelines

  • Open to a flexible work schedule

  • Should have 1+ years of retail, customer service or hospitality experience preferred, but not required

  • Candidates must be over eighteen years of age and eligible to work in the United States


 


 


If you’d like to start a long term career with our team, submit your application today for immediate consideration!


 


Persons with Experience in the following areas should apply: Account Sales, Consumer Product Sales, Sales, Consumer Sales, Sales Customer Service, Generate Sales, Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep


Company Description

Arc Management Group focuses on providing new customer acquisition and retention campaigns across major industries like telecommunications. The marketplace is highly competitive, and customers tune out most messages. Our sales methods connect brands with purchase-ready customers and drive higher conversion rates than any other marketing program.

When you join Arc Management Group, you’ll have unprecedented access to leaders, executives, and mentors who are deeply invested in your success. You can learn firsthand from their successful sales careers and put these techniques to work for yourself.


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Job Description


Take charge. Think fast. Move Forward.


ATI has an immediate need for a Customer Service Sales Representative who we can train to Management in our energetic office. Someone who has a background in Customer service, retail, marketing, sales, or hospitality along with demonstrated leadership would fit well. Our Customer Service Representative will be career-minded and should have a student mentality. We have incredible and personalized mentor-ship as well as multiple avenues for advancement. The ideal candidate will be motivated, goal-oriented, and have excellent communication skills. Once trained, our charismatic manager will be responsible for managing other Entry Level Customer Service representatives, attending weekly management meetings, and will take part in the recruiting process.


 


Responsibilities:



  • Appointment setting using excellent Customer Service


  • Qualify interested candidates and arrange sales appointments


  • Serve as an expert to help educate, build rapport, and close sales


  • Aggressively research and build a new client base to achieve sales goals


  • Attend quarterly networking conferences


  • Manage, coach, and train new members of the team



 


Requirements:



  • Have an entrepreneurial spirit, creative thinking, and relentless drive for success


  • Have strong Customer Service skills


  • Can follow a proven process


  • Highly competitive and want to win


  • Can take rejection and learn from it


  • Willing to try new approaches and techniques



 


Persons with Experience in the following areas should apply: Account Sales, Consumer Product Sales, Sales, Consumer Sales, Sales Customer Service, Generate Sales, Inside Sales, Inside Sales Customer Service, Outside Sales, Product Sales, Promote Sales, Relationship Sales, Sales and Marketing, Sales Leads, Sales Service, Sales Support



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Job Description


This office is seeking a full-time Quality Customer Service Representative who is career minded and posses unmatched people skills. This is an entry-level opening NOT in a call center environment. As a result of clients placing a high value on the more personalized approach and excellent customer service delivered by the customer service team, there is a new opening for the expansion of the retail campaign. Our company has partnered with several Fortune 500 and Fortune 100 companies Nationwide as well as locally. With these partnerships, we help our clients with their company branding, we help advertise their company and what they have to offer, and we host events in their names to help them gain a larger clientele base.


Our thorough training program ensures each and every one of our employees is equipped with the tools necessary to thrive within our business. We only promote from within so growth opportunity within our office is definite. We also guarantee a full 40 hour work week which is great for students and college graduates looking to start their career but hasn’t had much training elsewhere.


 


The Goals Are Simple: every consumer must benefit from the promotions and events, every client must benefit from the services provided and every representative must benefit from the training and team spirit of the company!


The Challenge: We are continuously expanding the client base and we need to make sure that we are hiring the right candidate that can help us to grow and expand even further... do you have that same ambition?


 


Responsibilities:



  • Handle customer inquiries and complaints


  • Provide information about the products and services


  • Troubleshoot and resolve product issues and concerns


  • Document and update customer records based on interactions


  • Develop and maintain a knowledge base of the evolving products and services



 


​Qualifications:



  • Previous experience in customer service, sales, or other related fields if possible but not required


  • Ability to build rapport with clients


  • Ability to prioritize and multitask


  • Positive and professional demeanor


  • Excellent written and verbal communication skills



 


We will be filling positions by the end of next week. If you feel that you are the right candidate for us, please apply today to secure an interview with the Hiring Manager.


 


Persons with Experience in the following areas should apply: Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship, Customer Support, Business Acumen, Business Development Manager, Business Management, Business Operations, Business Development Associate, Business Administration, Business Consulting



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Job Description


WE ARE HIRING ASAP! CUSTOMER SERVICE APPLICANTS NEEDED! We are looking for someone with excellent communication skills to fill our CSR position!


 


Here at MELA Group, our company holds four key values:



  • Humbleness: “Humility will open more doors than arrogance ever will” - Zig Ziglar


  • Perspective: Perspective is everything in business and in life, the way you look at a situation and the way you react will determine your future and success.


  • Results: We measure our results by the tenacity in someone’s work ethic, which guarantee’s an outstanding outcome. Hard work, grit, and relentlessness will ultimately lead someone to see results.


  • Family: Our team members and our customers are apart of our family; the relationships our team has built is continuously supported and honored.



 


Responsibilities Will Include:



  • Customer service


  • Handling customer complaints and escalations


  • Completing sales using our current POS


  • Be able to provide product knowledge


  • Assisting with maintaining sales targets


 


What We Offer:



  • Dedicated career paths for all positions.


  • We believe in promoting from within, there are opportunities to move to different areas of the company


 


Who We Are Looking For:

Lead Customer Service Representatives will ensure the delivery of excellent customer service while building solid customer relationships. We accomplish this by handling questions and concerns with speed and professionalism.


 


Qualifications:



  • Positive attitude


  • High school diploma or GED


  • Friendly and helpful personality


  • A willingness to learn and grow


 


Persons with Experience in the following areas should apply: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development


Company Description

Our focus is singular: We’re always working on creating the next wave of business managers who can extend the reach of the Fortune 500 companies we represent. In their hands, our campaign planning, sales strategies, and organic approach to customer acquisitions really gets results.

MELA Group represents a wide variety of clients, and that means we need to fill our ranks with business-minded people who can adapt to any terrain. That’s why our management and business training program is so focused. Our people learn the most cutting-edge techniques for being successful in this industry from experts who have achieved their own successes.


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Job Description


Our firm leverages a scalable customer relations model and trains our talented Lead Customer Service Representatives to prepare, launch, and optimize every product and service campaign. We’re a trusted customer acquisition partner for top-flight technology companies nationwide, and we are seeking a talented Customer Service Representative to join our growing team!


Enhancing the customer experience to build customer loyalty is the primary focus of all our campaigns. To this end, our resources and expertise are tailored to enhance knowledge about market dynamics and consumer engagement. Companies thrive as a result of our experience and skill, and we are equally dedicated to their customers as our own. Our company has seen so much growth within the home improvement campaign we have decided to take it one step further and partner with a green energy firm. Our goal is to make your home the best it can be.


 


As a Lead Customer Service Representative you will:



  • Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.


  • Assist customers in selecting the products and services that best suit their technology and communications goals and help to set up the account.


  • Process upgrades, downgrades, new product purchases, and facilitate delivery and installation efficiently and effectively.


  • Maintain excellent time management, professional customer service at all times, and be able to balance multiple projects and responsibilities.


  • Have the opportunity to engage in continuous professional development training sessions and participate in a dynamic team-based company culture.



 


What You Need to Get Started:



  • 1-2 years in a customer based role


  • Excellent interpersonal skills, tact, and a track record of success with customer-facing roles


  • Ability to handle pressure, prioritize, and multi-task during the course of a business day


  • Tech-savvy, or the ability to pick up concepts quickly


  • Enthusiasm and aptitude for learning new skills



 


Persons with Experience in the following areas should apply:​ Customer Relationship, Customer Support, Customer Service Manager, Customer Success, Direct Customer Service, Customer Service Associate, Customer Service Representative, Customer Retention, Customer Agent, Customer Service Training



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Job Description


Summary / Primary Role:


The Superior Customer Service Representative is responsible for performing all tasks involved with Client Services. This position will involve learning and explaining services and products on behalf of all of our clientele.


 


Principal Duties and Responsibilities:


(Management may amend or assign duties and responsibilities to this job with appropriate notification)



  • Follow directions and work as a team.

  • Responsible for assigned customer accounts.

  • Responsible for the accuracy of all paperwork that arrives for assigned accounts.

  • Ensure that all inbound and outbound paperwork is completed accurately and correctly.

  • Maintains training abilities for clients and consumers.

  • Responsible for the accuracy of all entries for client services and sales.

  • Create all in-office projects and classroom training products.

  • Must be pleasant, professional, detailed communication skills, and Outlook skills.

  • Plan, coordinate, and run five 15‐person outreach shifts per week.

  • Comfort working with iPads and tablet-based software.

  • Analyze the profitability and efficiency of the team.

  • Learning basic customer service techniques and client services to help with troubleshooting


 


Qualifications and Key Skills:


(The following are representative of the education, experience, knowledge, skills or ability required for this position)



  • Must be able to follow directions and work as a team.

  • Must be knowledgeable with Microsoft Office.

  • Must have strong oral communication skills.

  • Ability to prioritize tasks effectively and execute quickly.

  • Professional Business Attire and Training Ability.

  • The position could involve standing for long periods of time throughout the day.

  • Superior organizational skills - able to manage multiple priorities simultaneously.


If you are seeking full time employment opportunities and have the following experience you are encouraged to apply today: Customer support, customer service, customer relations, customer service manager, customer success, direct customer service, customer service associate, customer service representative or customer retention


Company Description

Instep Management Group is known for bringing companies and consumers together. Our customized outreach campaigns capture attention and get people talking. It doesn’t take long for us to earn loyalty and trust. No print or broadcast ad can elicit the results we deliver. If you want fast growth for your business, we’re the partners you need.


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Job Description


We have quickly become one of the fastest-growing and most successful advertising firms in the Hyattsville area, and is now expanding to cater to increased client demands! We provide exceptional customer service while continuing to grow and develop new markets for our prestigious client base.


WE WANT TO DEVELOP THESE ENTRY LEVEL CUSTOMER SERVICE POSITIONS INTO REAL CAREER OPPORTUNITIES!


Our firm is currently looking for several entry-level and experienced customer service, marketing, and management positions to be filled. We work diligently to provide elite customer service solutions to our client base. We are looking for candidates that will not only excel in relationship building and customer service, but that are ready for success and long term growth within our company.


We are offering offers Full-Time positions and we offer Full One on One Training. We pride our business on the employees that we have and their ability to use individual strengths to catapult our business to the top.


 


Experience is not necessary but any background in the following is a huge plus:



  • Customer Service


  • Retail


  • Sales


  • Restaurant


  • Marketing


  • Advertising


  • Public Relations


  • Management


  • Shift Lead or Team Lead


  • Communications



If you are looking for a NEW CAREER or seek a MANAGEMENT OPPORTUNITY, then our team is the firm for you.


For immediate consideration, submit your resume by hitting the APPLY button.


Thank you for your interest and good luck!


 


Persons with Experience in the following areas should apply: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship, Customer Support, Customer Service Manager


Company Description

We take the time to understand our client's unique marketing needs. Then we devise a plan to get them to the next level. We believe that a brand's marketing efforts don't have to be complicated or overwhelming.

We're passionate about delivering marketing strategies that align with our customers' needs and goals. The strategy can be long- or short-term and will also include how the tactics will be measured to show success.


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Job Description


Job Title: Customer Service Representative

Work Hours: Monday through Friday 8am - 5pm - On call Rotation

Primary Job Function:Encourage customers to buy services and products by using your knowledge and professionalism to reference important parts of what the company offers. Build a relationship with both internal and external customers. Advise prospective and current customers by answering questions and addressing concerns about purchased services. Update database with new information every time a customer calls. Complete fields to create accurate detailed files for each customer,, providing world class service. Boost morale in the office by encouraging other sales representatives and adopting a team mentality on the sales floor. Participate in a rotating after hours dispatch schedule.




Reports to: Sales Center Manager



Required Qualifications:
High school diploma or its equivalent
Aggressive self-starter Fast learner
Professional phone skills
General sales skills and aptitude
Customer service knowledge with strong follow up skills
Excellent communication skills
Conduct self in a professional manner at all times
Able to work flexible schedule that may include weekends




Qualifications desired:
Experience in a trade related field (HVAC/Plumbing/Electrical)
Dispatch experience
Well organized and ability to work independently



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Job Description


Position Summary: Executes goals and objectives set by the Customer Service Manager to ensure excellent service to our customers, both internal and external. Builds proficiency in the administration of data within the CDS warehouse management system and client systems; ensures that client inventory management and order fulfillment responsibilities are completed in a timely fashion and with the highest standard of service. 


  


Essential Duties and Responsibilities: Include the following. Other duties may be assigned as required by the Customer Service Manager. 


  


q Comply with the Company attendance/tardiness standards as well as all other company policies, procedures, and expected standards of behavior. 


q Process and monitor shipping and receiving documentation and transactions, including orders, receipts, and bills of lading. 


q Enter and effectively manage all customer information using the appropriate company software (WMS, Foxware, SAP, etc.) 


q Address and professionally respond to all phone calls and e-mails from internal and external customers and carriers. 


q Collaborate with operations personnel to execute an efficient and timely appointment scheduling and order-handling. 


q Receive process, enter, and verify customer orders and returns. 


q Communicate appropriately and professionally with all customers and co-workers. 


q Answer all customer questions in a timely manner and by providing the appropriate level of detail to satisfy any customer concerns. 


q Generate reports as requested by clients and as requested by CDS Customer Service Management.  


q Maintain other shipping records for returned goods, drop loads or damaged products. 


q Acknowledge customer orders and immediately enter them into the warehouse management system when necessary. 


q Assist Operations to ensure no over scheduling and that there is an appropriate inventory. 


q Initiate required action in response to customer requests for order changes, and communicate changes to the appropriate personnel/department. 


q Inbound/Outbound transportation scheduling. 


q Submission of daily, weekly, and monthly inventory reports. 


  


Supervisory Responsibilities: This position has no supervisory responsibilities. 


  


Qualifications: In order to perform this job successfully the individual must be able to perform each essential duty satisfactorily. The requirements outlined below are representative of the knowledge/skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ability to use a computer, word processing and spreadsheet software is required.  


  


Required Education and/or Experience:   



  • High School Diploma or General Education Degree (GED) 

  • Two (2) or more years of prior Customer Service Experience 

  • Excellent written and verbal communication skills 

  • Experience using Microsoft Office Suite, including Microsoft Excel 

  • Must be organized and detail-oriented 

  • Must display a high level of effort and commitment to performing work, operate effectively within the organizational structure, and demonstrate trustworthiness and responsible behavior 

  • Must be reliable and dedicated  


  


Preferred Education and/or Experience:   



  • Prior experience in transportation, logistics, or supply chain 

  • Prior inventory control experience 

  • Prior warehouse software experience  


  


Language Skills: Ability to analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to compose reports, business correspondence and procedure manuals. Ability to effectively communicate information in verbal or written format and effectively respond to questions from groups of managers, clients, employees, customers and the general public. 


  


Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios, percentages as well as draw and interpret bar graphs. Ability to correctly read, interpret and process lengthy strings of individual digits in their correct order. 


  


Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 


  


Physical Demands: The physical demands outlined below are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


  


While performing the duties of this job, the employee is regularly required to: 


  


q Sit for extended periods of time. 


q Use hands to finger, handle, touch or manipulate items. 


q Speak and/or hear. 


q Stand for extended periods, walk and reach with hands or arms. 


q Occasionally stoop, kneel or crouch. 


q Lift up to fifty (50) pounds repeatedly. 


q Stoop, reach, kneel, twist and walk while handling cases of product. Have vision abilities to include proximate vision, color vision and the ability to adjust focus. 



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Job description coming soon!


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As a customer service representative at Rebecca Martens Allstate, you will join a hard working team at a growing agency. This role has tons of growth potential and is a great place to begin your insurance career!

Duties and Responsibilities:

· Answering phones

· Taking messages

· Taking payments including CC, checks and auto bank drafts

· Setting up auto drafts on customer policies

· Processing policy changes (mortgage change, add and recommend coverages)

· Logging customer communications into eAgent (customer data base)

· Following up on "to dos" in eAgent - assisting sales producer and agent on customer follow-ups

· Processing auto claims (towing, glass, and accident related)

· Reviewing customer contact information for accuracy

· Looking for cross sales and win backs on current customers

· Assist with agency Face Book

· Need to be proficient in researching for answers (underwriting, customer service and claims assistance) on the Allstate Gateway Site

· Filling out a quote sheet for my producerQualifications:

· Receive and maintain license in property & casualty insurance

· Great phone and customer service skills

· Positive attitude, ability to learn quickly, adaptability

· Problem solver


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Licensed Insurance Customer Service Representative:

 

Arrow Insurance Professionals is a growing agency looking for Rockstar talent to

help us continue to protect more people. We’re independent, which means we have

over 40 companies in 45 states to best serve our clients and we’re not stuck in a

box. Arrow is looking for an energetic, detail-oriented person who has a genuine

desire to protect others, enjoys making a difference, being part of a family style

team and takes pride in their career.

 

Job Description/Responsibilities:


  • Provide administrative support for the sales team.

  • Assist with policy changes & customer questions/requests

  • Answer phones

  • Review/answer emails

  • Fill out online and paper insurance applications

  • Process payments and billing inquiries

  • Work weekly reports & alerts

  • Process mail (incoming & outgoing)

  • Update policy & database info as part of workflow

  • Assist clients with claims process

  • Perform other duties as assigned

Qualifications:


  • At least 1 year of property and casualty experience

  • Active property and casualty license

  • Attention to detail

  • Excellent written and oral communication

  • Handle multiple responsibilities at a time and ability to prioritize

  • Ability to work with confidential information

  • Positive attitude with passion & excitement about your work

Benefits:


  • Paid holidays

  • Matching Retirement for Simple IRA

  • Bonus potential


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We are Colorado's premier commercial insurance brokerage.

Position Title: Commercial Lines Customer Service Representative

Provide support in managing customer relations for current clients. Provide prompt, accurate, and courteous service to our commercial account clients on a daily basis in order to maintain our business and preserve the company's reputation as a leader in the industry.

Essential Duties/Responsibilities:


  • Act as the primary support for a large book of business

  • Answer general insurance questions

  • Maintains professional and positive relationships with our company underwriters at all times

  • Maintains professional and positive relationships with our company marketing representatives

  • Explains coverages, limitations, and alternatives to each client

  • Provides excellent customer service and teamwork

  • Participate in training to enhance knowledge and skills

  • Informs manager of all matters that may affect the performance of assigned tasks and/or overall operations of the department

  • Performs other duties as requested

Qualifications:


  • Advanced ability to handle customer service issues with commercial lines insurance policies

  • Basic knowledge in accounting principles including invoicing and cost allocation

  • Ability to work independently and maintain attention to detail

  • Good organization skills

  • Advanced written communication skills

  • Excellent customer service and teamwork skills

  • Advanced knowledge of computer software packages including Microsoft Word, Excel and outlook programs and any agency quoting/rating systems

  • Ability to learn and perform new duties and responsibilities

  • Ability to travel offsite as needed

Education or formal training:


  • Requires a Multi Lines Insurance License for the state of Colorado

  • Requires a high school diploma or college degree

  • Requires current Colorado Driver's license

Experience:


  • Requires a minimum of five years (no more than 10) progressively responsible experience in dealing directly with commercial insurance coverage. Experience in an independent agency a plus. 


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The position is for a client service representative. Full benefits, salary range is $30,000 - $40,000 with additional bonuses. Total annual comp range from $40,000-$50,000.

Here’s a summary of the position:


  • Handle client inquiries about existing insurance policies

  • Cross sell and upsell existing clients with other products

  • Discuss insurance coverage and add other coverages when appropriate

  • Conduct policy reviews with clients

  • Answer claim questions and monitor claims activity to ensure a positive customer experience, as well as agency profitability

  • Make changes on client policies as requested

  • Answer phones

  • Take payments

  • Cross sell life and retirement products and refer to our financial specialist

  • Identify gaps in coverages and offer/explain to clients to add to their policies

  • Keep records of customer interactions and transactions completed by recording the details of inquiries, complaints, comments and actions taken

  • Handle and diffuse difficult and/or complex customer interactions in a professional manner

What we are looking for:


  • Able to meet individual performance metrics and goals

  • Able to successfully juggle multiple priorities at any given time

  • Maintain accurate and descriptive accounts of all customer interactions

  • Possess outstanding written and verbal communication skills (we do a lot of emails)

  • Be able to work with a team and accept feedback/coaching

  • Property and Casualty Insurance license – must obtain upon job offer

THIS IS NOT A REMOTE POSITION. THIS IS A FULL TIME POSITION


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