Jobs near Des Plaines, IL

“All Jobs” Des Plaines, IL
Jobs near Des Plaines, IL “All Jobs” Des Plaines, IL

SBTC is a non-profit that provides IT support to schools and other non-profit organizations in the region.  We have the best job in the world, because we're paid to solve puzzles all day, and we get to help people do good work for their communities by doing so.

 

The Computer Technician position (part-time) is about working with users at their site, to support their IT needs, and those of their campus.  Install and update Windows, Apple Mac OS, as well as work on Chromebooks and iPads.  Troubleshoot interactive boards, software, and help the networking and other specialized teams with specific campus projects and issues.  We assume you're technically minded and well-versed in technology generally, but understand you may not ever had done MDM or worked with interactive boards, or other industry-specific products.  We'll teach you those parts. 

 

Example Locations: Des Plaines, Evanston, Skokie, Niles, Elk Grove Village, Libertyville, Lake Forest, Waukegan, Palatine, Lake Zurich

Part-time about 3 days per week

Reliable, fixed schedule

No call-in or emergency coverage

Day time work on weekdays


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MoveOn.org

Support Engineer (Remote, Temporary 2020) at MoveOn

Full-time • Starts April 1, 2020, Ends Nov 30, 2020 • Competitive Pay • Excellent BenefitsWork from Anywhere in the Continental US

To Apply: Go to https://grnh.se/43ec3bd61 to submit your application, resume, and cover letter.  

About MoveOn

MoveOn is a diverse and vibrant community of millions of people working together to create progressive change in America. We are an innovative campaigning organization that supports people throughout the country to take action through driving impactful campaigns that influence the behavior of people and institutions, the outcomes of elections, and expand the realities of what’s possible. We organize to challenge entrenched power, while pursuing economic, racial, and social justice and a vision of a country in which everyone can thrive.MoveOn has a particularly important role to play in the Trump era. We are working to defeat Donald Trump and the GOP in 2020 by building a powerful, multiracial, and economic populist movement that will give voters something to vote for, not just against—and we're also working to defend communities that are on the front lines of Trump and GOP attacks, including immigrants, people of color, the LGBTQ community, and women.

 In service of that mission, in 2020, and beyond, MoveOn will drive impactful, movement-connected, multichannel, nimble campaigns aimed at impact.We are hiring a passionate problem solver who will work broadly across many projects with campaign staff to run innovative campaigns using top-of-the-line political technology, digital campaigning tools and data analysis. This role will involve helping staff use tools, administering tools, customizing tools, and analyzing data generated by these tools. Do you love working at the intersection of progressive organizing and technology? Join our team! This role is open to candidates at all levels.

About MoveOn Systems

MoveOn’s millions of members generate significant website and digital tool traffic that create interesting scaling problems to solve. We have terabytes of data that drive ambitious analytics, fundraising, and engagement programs. At MoveOn, making decisions with data is a core part of how all work gets done. Like many nonprofit tech teams, we're a small, scrappy team, wear many hats, and work across the software stack.

While we often split up who is working on which projects, everyone on the team works on all parts of our systems. We have ~10 production systems—and two systems running at significant scale—getting thousands of requests per minute during spikes of member energy. We believe in choosing the best language, platform, and tool for the job and are not language zealots, but we also recognize the switching cost of straddling too many languages. 

We do a lot of work in Python and Javascript and deploy most systems to AWS () but believe good programmers don’t need to come in with an exact match of experience and can learn our systems and software stacks. We are deeply collaborative and spend lots of time pair-programming over Zoom video. We have a “no stupid questions” policy and encourage egoless collaboration. We build and maintain infrastructure that powers the organization and amplifies the work of the analytics and mobile teams. We’ve created software management processes based on Agile that let us work in a flexible, all-remote environment and empower us to embed with organizers and work on tight political deadlines.

Responsibilities:


  • Work across many projects with campaign staff to run innovative campaigns using top-of-the-line political technology, digital campaigning tools and data analysis

  • Quickly get up to speed and develop mastery in the online campaigning platform ActionKit; candidate will have a supported onboarding process and learning plan that includes ActionKit

  • Work side by side with MoveOn team members on complex digital organizing tasks like creating targeted emails, surveys, donation forms, and live event recruitment pages

  • Effectively triage and manage a list of technical support tasks to ensure that MoveOn staff's technical needs are met

  • Help MoveOn team members edit HTML on campaign webpages

  • Write SQL and use data analysis tools to support team members with campaign reporting

  • Train MoveOn team members on complex workflows that use online campaigning tools

  • Contribute your ideas to organizational strategy discussions

  • Contribute your ideas to tech team discussions to enhance and improve our tools and tactics

Required skills and experience: 


  • Excellent project management skills; ability to organize, manage, and communicate clearly about a list of 30+ tasks at a time

  • Excellent process management skills: ability to understand complex organizational systems and optimize processes that intersect with tech.

  • At least 2 years of professional experience in a tech or tech-adjacent role.

  • Determined, thorough, and a relentless finisher -- able to reliably drive tasks and projects through to completion

  • Knowledge of SQL in a relational database like MySQL or PostgreSQL, or a desire to quickly learn

  • Experience editing HTML and CSS, or a desire to quickly learn

  • Comfortable with or willing to learn to use a linux command line interface

  • A strong interest in learning and developing expertise in new technical tools, frameworks, and software

  • Able to fluently communicate with both technical and nontechnical staff

  • Curious, and a fearless learner and problem solver

  • Ability to be effective in an organization whose team members all work remotely

  • Ability to effectively and rapidly respond to urgent support requests

Location: Position may be based anywhere in the continental United States.

 

Classification, Salary, and Benefits: 

Full-time, competitive salary including benefits such as 100%-employer-paid premiums for medical, dental, and vision insurance for all staff and their children; 401k plan with employer contribution, employer-paid premiums for life insurance; four weeks accrued paid vacation time per year, prorated for the period that you work; 18 weeks of paid parental leave (birth, adoption, foster care placement of a child), 10 days accrued paid sick time, and paid family medical leave; staff holidays, professional development budget of $1,000, monthly cell phone and internet reimbursement of $175 per month, home office subsidy, and everything needed for a home office.

MoveOn.org Civic Action and MoveOn.org Political Action provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.


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Job Description


We are looking for heavily experienced desktop support/field service and repair technicians with training and multiple years of experience in Chromebooks, laptops, desktops, and printers break/fix repair services, and desktop software support for Windows, Office, Office365, etc. at client sites per the job description below. Candidates MUST have multiple years experience in hardware failure troubleshooting, parts identification and removal/replacement and complete resolution of all types of hardware failures. Experience with providing these same services for Apple products is a PLUS including Mac's, Macbooks, and IOS devices. Certifications for repair services by Apple, Dell, HP, Lenovo, Lexmark also a PLUS. Only qualified candidates need apply, multiple positions open for immediate start.


ENTRY LEVEL APPLICANTS NEED NOT APPLY, PROFESSIONAL FIELD SERVICE EXPERIENCE IS REQUIRED TO BE CONSIDERED.


Title: Field Service Technician


Location: Chicago, IL


Type: Non-Exempt/Full Time


Compensation: Hourly (commensurate with certification and experience level.)


Position Description:


The Field Technician is responsible for providing desktop support services, both on-site and off-site. He/she aids by diagnosing and troubleshooting technical issues, ordering any necessary parts and performing parts replacements in the efforts to complete repairs and resolve issues. Support for Windows 7, 10, Office, Office365, etc. also required. The Field Technician must update service orders with detailed information regarding the status of the
repairs. He/she works closely with their teammates to resolve issues and adjust priorities throughout the day based on call volume and other metrics.


Roles and Responsibilities:



  • Answer phone calls and/or email related to technical support and requests

  • Demonstrate the ability to perform all tasks assigned with minimal direct supervision

  • Support teammates by sharing knowledge, providing feedback and assisting with follow- up tasks

  • Clearly document troubleshooting steps and details of the issue/request in call/incident tickets

  • Reference and follow knowledge base articles and other documentation for processes/procedures

  • Troubleshooting network connectivity issues in a LAN/WAN environment with wired and wireless


connections



  • Configure Windows and Mac OS X workstations to network & local printers

  • Perform installs, moves, adds and changes (IMACs)

  • Responsible for the timely and cost-effective maintenance and repair of office printing/copier equipment (HP, Lexmark, Okidata, Zebra experience a plus)

  • Troubleshoot printing issues for local and network printers

  • Provide support for Microsoft Office Suite

  • Provide support for Microsoft Windows Operating Systems (OS)

  • Provide support for other applications after completing training

  • Other tasks, as required


General Requirements:



  • Excellent Customer Service Skills and Attitude

  • Professional and Friendly Demeanor

  • Clear Oral Communications

  • Ability to lift and move 60lbs, (component or box)

  • Detailed Business and Technical Journaling Skills

  • Time Management and Task Prioritization

  • Dependable and Punctual

  • Team Participant

  • Understanding of ITIL processes

  • Able to pass both a standard criminal background check, and drug testing as a precondition for


employment



  • Must own a smartphone device with the ability to receive email and access internet

  • Own tools/items commonly used in the installation and break/fix of desktop computer equipment

  • Must privately own or possess legal permission for use of a privately-owned automobile for


self-transportation to each client site. Must maintain valid auto insurance policy. (Mileage expenses are reimbursed.)


Education:



  • High School Diploma required

  • Electronics or Computer Associates Degree preferred


Experience:



  • Two, or more, years of customer service experience

  • Three, or more, years of experience installing/repairing workstation, portable computers and


printers


  • Two, or more, years of experience supporting Microsoft Windows, Apple Mac OS X and/or

Microsoft Office applications


Certifications:


Required within 6 months of employment:



  • A+ Certification

  • Network+ Certification Preferred:


  • HP/Lexmark/Dell/Lenovo manufacturer certifications


 



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