At Mela Group, we partnered with the Federal Lifeline Program to make communication tools accessible to low-income households. Our Community Outreach Enrollment Specialist plays an integral part in allowing families to better navigate tough times when the unexpected happens. As a Community Outreach Enrollment Specialist, you will assist us in creating a strong, positive impact in the community. We take immense pride in initiating, maintaining, and expanding relationships with all persons wishing to enroll. If you're looking to join a rapidly growing company with a triumphant and positive environment, then a career with Mela Group is for you!
Responsibility as a Community Outreach Enrollment Specialist:
Welcome new enrollees and provide an overview of the Federal Lifeline Program services, processes, and ensure that the consumer is qualified for the program
Maintain high-levels of confidentiality with sensitive client information
Act as the primary point of contact responsible for handling all enrollment appointments
Manage customers with care, sincerity, and empathy toward their issues and escalate any that you may need additional resources to resolve
Empathize and deescalate consumer concerns with sincerity, understanding, and care
Utilize provided tools and resources to effectively educate consumers on the benefits provided by the Federal Lifeline Program
Qualifications as a Community Outreach Enrollment Specialist:
1-2 years of experience in Consulting, Customer Service, Benefit Enrollment, Member Services, or sales preferred
Degree in Communications, Psychology, Marketing, Business Management or related fields
Ability to maintain a positive attitude, even in times of stress
Agile thinker and decision-maker
Impeccable professionalism and communication with clients, management, and fellow staff
Excellent organizational skills with keen attention to detail and follow-through in a role that leaves limited opportunity for errors
Perks of a Community Outreach Enrollment Specialist:
Community involvement and the ability to make a difference
Competitive compensation, bonuses, and incentives
Team building activities
Traveling opportunities for top performers
Under the direction of the Administrator and or Supervisor, the Employment Specialist (ES) support is given to each participant in meeting their objectives and agreement outlined in their Individual Service Plan and Contract Agreement. ES’s must be energetic, resourceful, and highly motivated to assist participants who are diagnosed with intellectual disabilities, explore job sites and discover vocational interests that align with their desires, abilities and skills. ES’s should have general knowledge of work skills development and training.
1. Transport participants to and from their residence and training sites daily (may be required to transport in personal vehicle)
2. Assess and implement training programs in the areas of vocational interest, job readiness, mobility training and skill development that are tailored to each participant.
3. Effectively plan Friday’s Workshop activities based on participant’s objectives.
4. Prepare the participants Individual Service Plans (ISP). This will identify the objectives and community integration training activities.
5. Provide participants with necessary support to meet objectives.
6. Develop on-site work opportunities that allow participants to experience success in performing tasks of increasing difficulty that teach work values.
7. Complete data collection and all reports assigned on a daily, weekly and monthly basis for each participant, including Special Incident Reports and other related documents.
8. Conduct participant assessment, planning and evaluation processes.
9. Supervise, monitor and track participants on their performance.
10. Attend all in-service and staff meetings as required by Community Support Outreach Resource Development Center, (CORD).
11. Responsible for all equipment and materials assigned.
12. Responsible for completing other duties as assigned by management.
Qualifications and Characteristics
Must have general computer skills (MSWord, MS Excel, PowerPoint, etc.) Experience in teaching in community settings; Knowledgeable in basic math, reading, writing or computer skills. Must be creative and have the ability to think outside the box. Must be energetic and have excellent people skills; must have the ability to take initiative. Must have excellent organizational skills; must be willing to recruit new clients.
· Maintain a clean fingerprint background clearance
· Maintain an updated CPR and First Aid card on file
· Physical Requirements-ability to walk, stand, stoop, bend, push and lift 50 lbs.
· Maintain a clean driving record and valid driver’s license
· Maintain a vehicle that is reliable in good working condition for transporting participants and errands
· Working conditions-indoors and outdoors and managing challenging behaviors
The Brand & Community Outreach Associate will specialize in creating and executing consumer outreach programs for local communities to cultivate a brand experience tailored to the region's demographics.
Our Brand & Community Outreach Associates are passionate civil servants with flawless reputations as thoughtful, impassioned individuals that aim to improve communities through one conversation at a time. They are exceptional communicators with a resilient, positive outlook on all situations, circumstances, and challenges.
Participate and organize consumer outreach activities, including assistance in the marketing, planning, and execution of related projects to assist in promoting services and increasing brand awareness
Assist in informing and bringing awareness to the community about new services and products, upcoming promotional programs, and alternative solutions to alleviate and solve technological issues
Utilize marketing and customer service techniques to achieve outreach and productivity goals
Assist Brand Marketing Director with mapping local communities, conducting market research, creating territory profiles, and assigning specific regions to fellow associates within the firm
You are strongly encouraged to be creative and voice fresh, innovative ideas to improve our community outreach and brand awareness tactics
Take action to discover and join local charities in the area, and set up charitable company events. We encourage all employees to bring attention to causes they are passionate about, so our firm can collectively give back and take small steps to make a difference
Minimum 1-2 years of experience in community engagement, education, mentorship, public relations, or charity work
Bachelor's degree is recommended but not required if the candidate shows competence in the field
Candidates with a combination of education and experience are also highly encouraged to apply. There is comprehensive training provided regardless of the type of experience or knowledge you have.
About Elite Development Enterprise:
At Elite Development Enterprise, we live and breathe our core values and thrive on solving complex issues. We are committed to producing and continually improving industry-leading customer service, marketing, and sales solutions. We are always looking for diligent, service-oriented leaders to join us on our journey.
Our team is composed of bold, highly-skilled professionals who share a common interest in personal development, leading others, and making an impact within our organization and the surrounding communities. Diverse backgrounds, skillsets, and life experiences are essential to our success and are celebrated daily. We believe that people are happiest and most fulfilled when they feel free to be their truest, most authentic selves.
So, please come as you are. We cannot wait to meet you!
ARE YOU READY TO JOIN OUR TEAM?
Do you want to EARN a great income while you LEARN powerful career-building skills and GAIN real business experience? At Eminent Group, all you need is the DRIVE to succeed!
We are seeking friendly and hardworking individuals for the positions in CUSTOMER SERVICE based roles in our Covina location. These opportunities have been created because of our constant and consistent growth this year and we are looking for dynamic candidates to grow with us even more!
Our clients we represent believe in fair opportunities and would like to welcome all candidates who desire to expand their career and become a major contributor to our company. If you have no or little experience, we provide full training and support to candidates.
We are Seeking Individuals With A Hospitality Background & Will Train Duties In:
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
Demonstrate flexibility in satisfying customer demands in a high volume, production environment
Consistently adhere to business procedure guidelines
Product knowledge and Client Acquisition
Take direction from the Operational Manager or Account Director
Maintain all logs and reporting documentation; attention to detail
Participate in cross-training and perform other duties as assigned
Some of Our Benefits Include:
A fun, team-based, and fast-paced work environment
Family-oriented leadership and management
Company stability with opportunities for career advancement
Professional training in communication, hospitality, and customer care
Employee recognition programs
Also, philanthropy is an extremely important part of our culture. Our community here at Eminent Group gives back on an abundance of different platforms; whether it’s a small act or a large act of kindness, it is truly the way to provide hopefulness and to see differences in our world.
Minimum Job Requirements:
Excellent communication skills and a passion for providing great customer service
Prior experience in customer service, retail, or promotions
Unwavering honesty and integrity
Courteous and professional demeanor
Willingness to adapt easily to change as our products/services/promotions update frequently
We provide our employees with high-caliber hands-on training and great benefits; including key performer pay bonuses, advancement opportunities, and scholarship programs. All you need is a sincere service-focused attitude and the AMBITION to succeed!
Community Outreach Workers are non-clinical team members skilled at engaging with patients over the phone and in-person. Coordinates initiatives designed to promote the organization and its services to the community. Demonstrate Christ-like behavior and attitude in all job duties and responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES include:
To perform this job successfully, an individual must be able to accomplish each essential duty satisfactorily. The following requirements are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or GED. Minimum three years working in the areas of health promotion or community work required.
COMPUTER SKILLS: Computer proficiency required, including the ability to enter data with speed and accuracy
LANGUAGE SKILLS: Bilingual and bilateral in English and Spanish is required.
Full-time, Non-Exempt position with Medical, Dental, Vision and 403B retirement plan with employer match.
Equal Opportunity Employer. Will consider candidates with criminal histories. Please submit resume.
COME HELP US KICK OFF OUR NEW PROGRAM!!!
We are looking for Enrollment Specialists and Enrollment Coordinators. This is a government-funded position where we enroll individuals on any type of government assistance to receive a FREE wireless phone.
We are willing to train highly motivated people from customer service positions into entry level management roles. Openings are ideal for graduates or professionals with customer service experience looking for a rewarding career change. You must have a minimum associate degree in general studies, or relevant experience to qualify!
Benefits of working for our company?
-Average CSR earns in excess of $500.00 per week!! (we pay weekly, not bi-weekly)
MOST OF ALL LENDING A HELPING HAND TO INDIVIDUALS NEEDING ASSISTANCE.
- Here at MELA, we are looking for qualified individuals who are interested in customer service as well as reaching out and helping those in need in their community
Qualified candidates MUST show:
-Interest in moving into Management Role within 90 days (with appropriate mentoring/training)
-A level of professionalism for dealing with business owners and decision makers