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We are seeking outgoing and personable Client Service Administrators to join our Los Angeles based team on a full-time basis to provide an outstanding experience to our clients and visitors.Our ideal candidates are positive, quick problem-solvers who thrive in a busy and highly visible role, have a passion for the arts and delivering memorable and effective customer service.

 

In this role you will:

• Oversee the front desk and ensure that the lobby area is always clean and tidy

• Ensure that our visitors and clients feel acknowledged, welcomed, and well informed, and are quickly connected to appropriate Bonhams department and staff members should they have any inquiries

• Stay informed and aware of the preview and auction schedule for each of our locations

• Service client queries by phone, team email inbox, and in person, quickly and accurately

• Maintain the appearance of our public areas and meeting rooms

• Assist with pre and post-sale administration by issuing paddles, before and during auction, taking and entering absentee bids, and processing internet bids and web related queries

• Manage client's accounts, updating internal systems with client details and ensuring appropriate ID is on file

• Engage in cashiering responsibilities: recording payments accurately, balancing sales, and handling cash when necessary

• Supply Bonhams shipping quotes and coordinate with the operations and shipping departments for collections

• Be flexible with your schedule, as this role provides support during special events, sale previews and offsite auctions

• Maintain a supply of current auction catalogs at the front counter

• Oversee the opening and closing of the lobby daily

• Support new hire and ongoing training initiatives

• Be available and interested in assisting with ad-hoc projects as they arise

 

Qualifications:

• Prior experience in a busy customer service environment is a must

• Excellent interpersonal and communication skills, demonstrate first class customer service skills and experience dealing with a diverse range of people

• Be a positive team player, able to maintain knowledge of departments, personnel, department experts, names and titles of senior management and executive officers, as well as branch locations

• Experience employing quick and appropriate problem-solving skills, able to remain calm and collected under pressure

• A genuine interest and general knowledge of art history and art market

• Have thorough knowledge of Microsoft/Outlook and database systems

• Foreign language(s) a plus: Mandarin or Cantonese preferred

• Must be flexible to cover a fluid and growing sales schedule, inclusive of evenings and weekends

• Be available to start immediately 


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Job Description

 This is a dream job for the right person the skill that that person brings to the table is directly related to the compensation offered we are a national fine art gallery with high end clients from coast to coast this position requires skills all forms of excellent communication skills phone skills must be on point social media skills must be progressive as well as in person face to face client relation we are looking for the perfect to assist in all aspect of a fast growing fine art business duties are many and all marketing skills are a must or the strong and inattentive to learn and excel in new ventures is a must a exciting fast paced environment that requires leadership skills looking for self staters with the confidence to exceed the needs looking for a big picture person with the skill to see the overall operation and come up with ideas to improve problem solving skills are a must 


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