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We are hiring Independent Contractors (without a non-compete). You will be told the preferred location, days, and times as well as the hourly pay before you chose to work with an offered student.  

Tutors must:


  • be in-person in Chicago and/or surrounding suburbs

  • have at least 1 year of teaching/tutoring experience

  • have a college degree or be enrolled in college

 

Job options (in order of increased hourly pay):


  • Online 1-on-1 sessions that are at least 1 hour

  • In-person 1-on-1 sessions that are at least 1.5 hours

  • Online small group sessions that are at least 1 hour

  • In-person small group sessions that are at least 1.5 hours

 

Subjects needed (in order of increased hourly pay):


  • Elementary school: managing & supplementing e-learning, enrichment

  • Middle school: managing & supplementing e-learning, enrichment, high school placement test prep (ISEE/HSPT/SEHS)

  • High school:  managing & supplementing e-learning, enrichment, ACT/SAT/SAT2 test prep, college planning, college applications

 

All sessions must include *lessons in:


  • Executive Functions (time-management, entrepreneurial mindset, planning, prioritizing, organization, independence)

  • Metacognition (self-assessment, self-monitoring, mindfulness, focus, reflection)

  • Soft Skills (critical thinking, creative problem solving, inquiry, innovation, initiative, confidence, advocacy, collaboration, leadership)

[*Training in these will be offered]


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Job Description


As an academic advisor, you will act as the coach and mentor for students throughout their program. You will be there to inspire, motivate, and challenge them. You will support enrollment, student development and retention services while ensuring high quality learning in accordance with school and company policies and procedures and federal, state and regional regulatory requirements and accreditation standards.



  • Manage cohort of students and coach through degree program

  • Coach and inspire students with life or other circumstances to ensure online course attendance

  • Encourage and support students as they gain the skills and knowledge necessary for success

  • Provide a trusting environment where students can share their thoughts, aspirations, concerns, and interests

  • Provide students with the available resources to aid with their success here at the university

  • Act as the student liaison between other departments

  • Possess a thorough understanding of university policies, procedure, requirements, and effectively communicating them to students

  • Perform other duties as assigned


Required Skills



  • Exceptional counseling, coaching and mentoring skills

  • Commitment to student development and success

  • Encompass creative problem solving capabilities

  • Ability to drive results and meet team/department goals

  • High level of interpersonal and communication skills

  • Ability to work independently as well as function as part of a team

  • Able to multi-task efficiently and effectively


Required Experience



  • Bachelor’s Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or International Equivalent) required

  • 2-3 years’ experience in academic/admissions support/ human services/and counseling field required

  • Prior knowledge of academic policies and procedures preferred



See full job description

Job Description


 


The Technical Academic Advisor provides full technical and navigational support for the Defense Acquisition University’s Learning Management System and many of its peripheral systems, at a Tier 1 level. This includes answering inbound phone calls and emails pertaining to account management, navigation, browser troubleshooting, course-enrollment management and policy clarification, among other topics.


 


Responsibilities:



  • Provide a high level of customer service in a fast-paced environment to DAU students, faculty, staff, and other inquirers (user base of 500,000+)

  • Answer inbound phone call, email, and ticket inquiries

  • Follow up with existing tickets/inquiries, as appropriate

  • Accurately classify and record details of inquiries  into a web-based ticketing system

  • Aid in the account management, navigation and technical troubleshooting of the DAU Virtual Campus – to include login, course-enrollment management, and peripheral systems

  • Effectively diffuse problem issues for users with empathy and professionalism

  • Effectively manage time to ensure that minimum standards are met


Knowledge and skills:



  • Exceptional communication skills, both verbal and written

  • Demonstrable PC skills

  • Previous clerical, call center or help desk experience, with email support desired

  • Microsoft Office Suite, especially Outlook, Word, and Excel


Education and work experience:



  • Associates Degree or higher in Information Technology or related field preferred

  • 1+ years’ experience with troubleshooting – to include researching problems, analyzing trends, and expressing findings.

  • 1+ years’ experience in customer service desirable


Clearance Requirement:  Yes Public Trust


Location: This position will be based out of our Client Site in Ft. Belvoir, VA with frequent telework


 


Find our latest collection of Qbase resources, written by our data and technology experts, on a wide variety of topics covering IT, data analytics, data quality, data security disaster prevention and other important issues at http://www.qbase.com/services/


The Qbase team brings a diverse combination of skills and expertise developed in a range of fields and leadership positions—from CEOs of large companies to an officer leading IT initiatives in the U.S. Armed Services. Additionally, the team offers deep and broad experience in federal technology integration, database management and analytics, and in enterprise systems development. Learn more about Qbase leadership at http://www.qbase.com/about/team/


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


EEO Statement: This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.


 


Qbase utilizes E-Verify



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Job Description


The Academic Advisor I position is a full-time employment opportunity. This role manages a student case load, by providing educational advisement while helping students navigate university policies and procedures. Relying, heavily on strong communication skills via phone, email and chat to ensure a positive student experience, focused on building rapport, student retention and graduation.


All Academic Advisors work in team atmospheres. Sharing the responsibility of coaching and advising any student when needed. By working closely with all other departments, their manager and peers.


Academic Advisors are assigned to support specific student populations in one or more of the following specialties:


Readiness-
These advisors work with new students. They help diagnose student opportunities and strengths and arm them with the tools it takes to be a successful student. Focusing on time management skills, building a support system, academic progress and financial literacy.


College-
This team works with students enrolled beyond their first five courses with the University. The College team assists students with basic career preparations throughout the program of study as well as building a connection with the University through student engagement opportunities such as honor societies, clubs, etc.


Military-
This team works closely with Active Duty, Veteran, spouse and dependent, or Department of Defense civilian employees. The military team coaches both new and tenured students through all areas of their academic career, including success coaching, career planning coordination, academic progress, and basic understanding of the rules associated with their military payment option.


Graduate-
The Graduate Advising team works with students enrolled in graduate level programs. They work with graduate students to ensure academic progression from the first course through graduation.


Corporate-
These advisors work with students enrolled in undergraduate and graduate level programs that receive tuition benefits through corporate partnerships. The corporate advisors help students by ensuring academic progression from the first course through graduation.


Reentry-
This team works directly with students who have fallen out of attendance for various reasons, providing them perspective on life goals, academic and financial advisement. The Re-entry team works to coach and advise students on academic progression and finance from the moment they come out of attendance through their first day returning to class.



Essential Job Duties:



  • Understanding, pursuit, and fulfillment of the University’s mission

  • Student case load management – Persistence, Coaching, Financial Literacy

  • Correspond via phone and email with students on a regular basis to ensure student retention and student success

  • Proven interpersonal communication skills, including the ability to effectively interact with a diverse student population.

  • Diagnose individual student areas of opportunity in areas such as time management, technical skills, or classroom proficiency, and use available resources to improve student success

  • Develop rapport and constructive working relationships with all students and staff

  • Closely monitor student attendance and grades in database to assure retention and progression

  • Ability to work effectively in a changing environment that is subject to frequent interruptions

  • Consistent ability to meet and or exceed department expectations

  • Compliance with all external regulatory and Ashford University policies and procedures

  • Management of student information system data integrity and security

  • Maintain active engagement with students through effective and personalized communication, while assessing the student’s likelihood of success and service level needed

  • Create and execute a daily, weekly and monthly communication/contact plan to ensure successful course completion and persistence in degree programs

  • Closely monitor student attendance and grades in database to ensure persistence and progression



Additional Job Duties (include but are not limited to):



  • Evaluate student requests, identify issues, and determine appropriate means for resolution

  • Define and interpret Ashford University policies and procedures for students

  • Maintain a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programs

  • Work closely with other staff including enrollment services, student accounts, student finance, academics and registrar

  • Communicate ideas for policy and procedure improvements to leadership

  • Exercises independent judgment and effective critical thinking skills



Minimum Requirements:



  • 1-2 years in higher education and academic advising

  • Excellent oral and written communication skills

  • Proficient in the use of Microsoft Word, Excel spreadsheets and Microsoft Outlook to manage communication and work flow.

  • Able to research, gather data, compile information, and prepare reports

  • Able to investigate, analyze information, and draw conclusions

  • Able to engage in critical thinking and exercise independent judgment

  • Able to maintain confidentiality and manage confidential information



Preferred Qualifications:



  • Knowledge of federal financial aid programs and regulations

  • Knowledge of online distance education model and success strategies

  • Experience with Campus Vue

  • Knowledge of customer service strategies and conflict resolution



Education:


  • Bachelor’s degree required

Company Description

Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners


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