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PRINCIPAL SUBSTANCE USE COUNSELOR, FULL TIME SUBSTANCE USE TREATMENT OUTPATIENT PROGRAM POSITION DESCRIPTION AND JOB ANNOUNCEMENT

Union Position Horizons Unlimited of San Francisco, Inc. (Horizons), established in 1965, is a community-based organization located in the Mission District, and offers substance use prevention, treatment, employment, mental health and gender specific services, for Latino and other youth of color, ages 12 to 26, and their families, residing in the Mission District and the city and county of San Francisco.

Position Title: Principal Substance Use Counselor

Reports To: Executive Director (interim basis)

Program Summary : The Substance Use Outpatient Treatment Program (OP) provides culturally-rooted services that address the needs of youth in our community through individual, group, and family counseling, case management, collateral, and other healing-focused strategies such as art and music therapy, medicinal drumming, etc. Services are provided onsite, in the community including other CBOs, Juvenile Hall and San Francisco County Jails, at participating schools.

Responsibilities:

· Provide culturally and linguistically competent Substance Use Outpatient Treatment Services to youth and young adults ages 10-26.

· Work closely to with SFUSD and other City Department staff to coordinate referrals and service implementation to enhance a client’s experience and success in the program.

· Develop and implement an outreach plan and corresponding activities for the purpose of engaging youth in programming.

· Work collaboratively with Agency staff to increase knowledge and participation in OP services and initiatives, and support the facilitation of, and increase in, referrals and program support.

· Conduct client intakes, screening, and assessments to determine needs, strengths, supports, etc.

· Develop strength-based Plans of Care for each client and consistently monitor progress.

· Conduct individual, group, and family counseling, including follow-ups.

· Document and maintain up to date client files, progress notes, and plans of care while ensuring confidentiality, according to clinical procedures.

· Track client services and enter them into the AVATAR system on a daily basis, and within 24-48 of service provision.

· Act as an advocate for clients and families to ensure quality and responsive service delivery.

· Provide case management and collateral services that includes communicating regularly with schools, probation officers, social workers, family members and other caregivers, regarding client’s treatment progress, etc., when appropriate.

· Accumulate knowledge of, and coordinate services with other providers, when appropriate.

· Provide coordination support to achieve the mission and objectives of the Outpatient Program.

· Attend weekly Encuentro Clinical meetings, bi-weekly All Staff meetings and other funding source and required meetings.

· Attend all required trainings, including DMC ODS, documentation, other training's to stay abreast of program and service requirements.

· Participate in all relevant trainings (ASAM, DMC ODS, documentation, etc) to ensure knowledge and implementation of funding source requirement. · Perform other duties as requested by the Program Director, Treatment and Gender-Specific Programs.

· A minimum of 2.5 years working with at risk youth and their families.

· Must be a State Certified Counselor (or enrolled in an accredited institution and in the process of obtaining certification), through the CCAPP California Consortium of Addiction Programs and Professionals certification credentials in CADC, CATC, or CCAPP.

· Bilingual (Spanish/English) preferred.

· Knowledge in Motivational Interviewing, Stages of Change, Motivational Enhancement Therapy, Cognitive Behavioral Therapy, MET/CBT 5 treatment models.

· Knowledgeable of clinical treatment, healing arts, intervention techniques, and approaches to youth development. · Knowledge and ability to use Avatar system for all documentation.

· Experience working with youth within the juvenile justice system, youth with disabilities, youth with co-occurring disorders, and/or gang-affiliated, etc.

· Able to maintain confidential, accurate, and complete records including documentation of daily encounters; progress notes; weekly and monthly reports, etc.

· Must be a self-starter and able to organize/coordinate services/workflow in a flexible setting.

· Excellent organizational, communication, written, and verbal skills.

· Ability to work as a member of a team and work outside of regular business hours (that may include evenings, weekends, before and after hours).

· If in recovery, must be clean and sober for at least two continuous years.

· Must be able to pass a background check and clear a TB test before first day of employment.

· Must have a valid driver’s license and the ability to operate the agency van.

This is a full-time, permanent position after successful completion of a 6-month probation period. Eligible for benefits (medical, dental, vision plan, accidental life and AD&D insurance) on the 1st of the month following 1 full month of continuous employment. Other benefits include paid vacation, sick leave, and holidays. The hourly wage ranges from $21.34-$24.73.

 

Horizons Unlimited of San Francisco, Inc. is an equal opportunity employer, and does not discriminate on the basis of race, culture, age, disability, gender, or sexual orientation. Women and People Of Color Are Encouraged To Apply.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Horizons Unlimited of San Francisco, Inc., established in 1965, is a community-based organization located in the Mission District, and offers substance abuse prevention, treatment, employment, entrepreneurial, and gender specific services, for Latino and other youth of color, ages 12 to 26, and their families, residing in the Mission District and the city and county of San Francisco.

Position Title: Program Director, Treatment and Gender Specific Programs Reports To: Executive Director

Position Description: As part of the leadership and management team at Horizons, the Program Director, Treatment and Gender Specific Programs, works closely with our Clinical Director and is responsible for the overall programmatic and fiscal management, oversight, planning/coordination, staffing, supervision, implementation, and evaluation of the Agency’s Medi-Cal certified, Substance Use Disorder (SUD) Outpatient Treatment, Mental Health, and Gender-specific Programs, specifically: Females Against Violence (FAV) and Jovenes Education and Empowerment Program (JEEP). In partnership with the Executive Director and Program Director, Prevention and Employment, this position will participate in funding source and other city-wide Steering/Advisory Board Committees, provide internal and external leadership and interfacing, and help chart Horizons’ future growth and strategic response to an ever-increasing demand for the Agency’s services.

PRIMARY DUTIES AND RESPONSIBILITIES

Program/Contract Planning, Development, Implementation, Management, and Evaluation:

• Responsible for the planning, development, implementation, monitoring, and evaluation of the SUD Outpatient Treatment, Mental Health and Gender-specific contracts, programs, budgets, and staff.

• Develop funding source Workplans and Contract Renewals and monitor program activities on a regular basis to ensure activities are aligned and in compliance with proposed services, objectives are met, and program staff is on track to meet goals.

• Identify best practices and create systems to ensure that services are designed and implemented in accordance with respective contract/funding source requirements goals and objectives.

• Oversee, monitor, and track current program evaluation measures, as well as develop new program evaluation frameworks to assess the strengths of the program and to identify areas for improvement.

• Track and monitor staff data entry in the AVATAR, CMS and CalOMS database system for compliance and satisfactory progress with performance objectives.

• Collect, review, and analyze statistical data for use in reports, proposals, presentations, and evaluation.

• Draft monthly, quarterly, and annual program reports to demonstrate achievement of goals.

• Report evaluation findings to Executive Director and recommend changes to enhance the program.

• Plan and execute weekly staff meetings to maintain staff rapport, disseminate programmatic/agency related information, team build, and monitor progress.

HORIZONS UNLIMITED OF SAN FRANCISCO, INC.

• Consistently attend all funding source meetings, trainings, and events to stay current on all contractual related matters.

• Other duties assigned by the Executive Director.

Administrative/Staffing/HR:

• In consultation with the Executive Director, recruit, interview, and hire program staff/consultants.

• Draft Memorandum of Understanding for all consultants and ensure all hiring paperwork is completed for employees.

• Implement the Agency’s human resources policies, procedures and practices of the organization.

• Ensure that all program staff and consultants receive an appropriate orientation to the organization and the programs.

• Supervise program staff and cultivate a culture of learning and empowerment through ongoing guidance, coaching, training, direction, input, and feedback to keep morale high, promote inclusion and collaboration, ensure delivery of high quality programs, and foster productivity.

• Develop and implement a system to evaluate the skill, experience, and professional development needs of all staff.

• Establish and implement a professional development program to address employee experience and skill gaps.

• Work with staff to develop objective performance measurements across all programs, to ensure consistent, high-quality evaluation and goal setting for all employees.

• Instill a sense of accountability among team members by modeling oversight of individual and organization performance standards.

• Actively interface with clients and other stakeholders to gain community support for the program and to solicit input for program improvement/enhancement.

• Liaise with other managers to ensure effective and efficient program delivery.

Minimum Qualifications:

• Must be CAADE or CCAP certified with 3-5 years Management/Supervisory experience.

• Experience providing SUD Outpatient treatment services in a professional setting.

• Proven track record of designing, writing, securing, implementing, and managing grants for programming.

• Highly analytical, forward thinking, with an acute attention to detail.

• Proven ability to lead a team towards success and reach required goals and obligations on a consistent basis.

• Superior record with meeting deadlines and juggling multiple tasks and projects.

• Outstanding communicator with an aptitude for public speaking, training, and partnership building.

• Ability to exercise tact and diplomacy in a variety of settings.

• Successful in roles requiring a high level of discretion, professionalism, and leadership.

• Demonstrated ability to interface with high level departmental and community leaders, and represent the agency and programs at local and national conferences, conventions, town halls, and other events.

• Able to maintain confidential, accurate, and complete records including documentation of daily activities; monthly and quarterly reports, etc.

• Proficient with Word, Excel, PowerPoint, etc; Mac platforms.

HORIZONS UNLIMITED OF SAN FRANCISCO, INC.

• Must be able to work evenings, on weekends, and before normal business hours (10:00am-6:30pm) for events, outreach, trainings, and to meet deadlines.

• Must be able to pass a Department of Justice background check and clear a TB test before first day of employment.

• Ability to use personal vehicle and adherence to agency insurance requirements.

• If in recovery, must be clean and sober for a minimum of 2 continuous years.

• Willing and able to commit to a 3-5 year tenure at the agency.

Desired Qualifications:

• Master’s Degree and a minimum of 5-7 years of progressive Senior Level Management/Supervisory experience.

• Experience managing Medi-Cal certified SUD Treatment programs.

• Experience developing grant proposals to ensure continuous delivery and expansion of services.

• Committed to, and passionate about, issues facing Latino youth, and other youth of color, and their families.

• Bilingual English/Spanish desirable.

Compensation and Benefits This is a full-time, permanent, salaried, and exempt position after successful completion of a 6-month probation period. Eligible for benefits (medical, dental, vision plan, accidental life and AD&D insurance) on the 1st of the month following 1 full month of continuous employment. Other benefits include paid vacation, sick leave, and holidays and opportunities for professional development and continued learning. The annual salary for this position is $60,587-$70,190.

Horizons Unlimited of San Francisco, Inc. is an equal opportunity employer, and does not discriminate on the basis of race, culture, age, disability, gender, or sexual orientation. Women and People Of Color Are Encouraged To Apply.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

HORIZONS UNLIMITED OF SAN FRANCISCO, INC. 

All Alameda Island Kids staff must be mentally stable, interested in and knowledgeable about school-age children and possess strong interpersonal and relationship skills.

JOB TITLE: Site Director—Alameda Island Kids

ACCOUNTABLITY: Program Director

JOB DEFINITION: The Alameda Island Kids Site Director is responsible for overseeing all aspects of their school site program.

 

AREAS OF RESPONSIBILITY:

Organizational Mission

Our mission is to inspire all girls to be strong, smart, and bold through innovative

programs, activities, and advocacy and to provide before and afterschool child

care services supporting youth and their families through Alameda Island Kids.

*Reflects the mission of Girls Inc. in carrying out all aspects of the job: strong, smart

and bold.

*Implements all policies and procedures of Girls Inc. of the Island City and

communicates them to staff, parents and children.

Supervision/Activities

*Supervises all staff at the site

*Supervises up to 14 children during program activities and 6 children on field trips.

*Creates and follows emergency procedures.

*Creates and maintains a safe, nurturing environment for children and staff.

*Maintains necessary children’s files and staff licensing files on site.

*Plans and implements an age and developmentally appropriate program.

*Attends mandatory Girls Inc./AIK all staff meetings as scheduled.

*Plans and chairs monthly site staff meetings.

*Attends and participates in monthly Site Directors’ meetings.

*Plans and participates in set-up, clean-up and decoration of site.

Public Relations

*Creates and maintains positive relationships with parents, children, school site

staff and Girls Inc. administration.

*Consults with parents and school site staff.

*Assists children to resolve conflicts.

Financial

*Collects and receipts all appropriate fees and forwards to office in a timely manner.

*Purchases supplies for snacks and program and re-caps expenses.

Personnel

*Participates in interviewing and discharging Teachers and Teacher’s Assistants, when

Requested by Program Director.

*Completes time record and collects and approves program staff time records and

forwards to Program Director.

*Approves program staff leave requests and assigns on-call substitutes to cover site.

*Evaluates all site staff.

*Counsels and disciplines site staff, with assistance from Program Director when

necessary.

*Participates in recruiting needed staff and volunteers.

Performs other duties, as assigned by Program Director and/or Executive Director.

QUALIFICATIONS:

*Must be 18 years or older

*Minimum 12 units, Early Childhood Education or acceptable alternatives plus 3 units Administration or Supervision (as described in Section 101315 CA Health and Safety Code—Title XXII).

*Experience appropriate to educational and experience levels (as described in Section 101315 CA Health and Safety Code—Title XXII.

*(Prefer) BA/BS in child Development, Human Development, Recreation or Education.

*Current Infant/Child CPR certificate, Infectious Disease and Staff Health, and First Aid and Injury Prevention.

*Upon hire, employee must also provide/complete the following:

• Mandated Reporting Training on-line AB 1207 Certificate


• Immunization Records for: TDAP, TB, MMR (Measles, Mumps, Rubella) and Influenza (flu shot optional-can decline with written waiver in file)

Hours of Work: 

• Exempt, full-time salaried position with benefits.


• AM/PM schedule based on hours of operation at each school.


• Site Directors work full-time during the school year, and have the option to take time off for 11 weeks during the summer or the option to work during the summer at Girls Inc. summer camps.

ARISE High School opened its doors in 2006 with the mission to prepare students from low income families to be the first in their families to attend college. Inspired by Oakland’s rich activist history, ARISE strives to engage our school community in reinvesting their knowledge, wisdom, and resources back into our Oakland home. It is not enough for us to simply prepare students for college without also emphasizing the importance of their presence, work, and leadership here in East Oakland.

At ARISE we nurture, train, and discipline our school community to engage in a continuous practice of developing mind, heart, and body towards a vision where we actively rise up. With a focus on public health and community engagement - agency and self-determination drive our struggle to improve our own material and social conditions towards a more healthy, equitable, and just society.

Our program of study at ARISE immerses students in a challenging college-prep curriculum interfused with health themed topics that aligned with our Public and Community Health pathway. The curriculum emphasizes knowledge of self, critical consciousness, performance assessment and interdisciplinary collaboration. The curriculum is enacted in the context of a highly personalized and supportive environment, which provides wrap-around services through our socio-emotional counselors, college advisor, and advisory system. We are thrilled that 90% of our graduating seniors are accepted to a 4-year college! Please take an opportunity to learn more at

www.arisehighschool.org

ARISE High School is looking for teachers who are committed to preparing historically underserved students of color to achieve our mission to empower ourselves with the skills, knowledge, and agency to become highly educated, humanizing, critically conscious, intellectual, and reflective leaders in our community.

Are you looking to start a sales career or break into the insurance industry? We want highly motivated and determined job seekers to APPLY TODAY. No matter your sales experience, we'll invest in your success. We understand that it takes time to build a business, to develop the proper skills and understanding, and to excel in this field. We provide our new Sales Representatives with ongoing training and support on their path to success so they can best serve our customers!

We are seeking a passionate, self-driven, natural born sales person with a desire to make a difference in people’s lives. As our newest insurance sales representative you will sell, market, and service our insurance products to existing clients and new customers. As a full-time sales representative you will help individuals, families, and small businesses secure their tomorrows.

 

Salary Range: $60000.00 per year

Flexible work from home options available

Responsibilities

• Meet new business production goals and objectives as established.


• Develop new Financial Services opportunities.


• Ask each customer for referrals and explain our referral program.


• Share training and education knowledge and expertise with team members.


• Prospecting and generating new business through leads & referral sources.


• Be outstanding at relationship building.


• Contact businesses and private individuals by telephone to promote products, services and/or referral programs.


• Presents and explains insurance policy options based upon prospective client needs and their personal goals.

Requirements

• Must have Property and Casualty licenses


• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.


• Possess an upbeat, positive and enthusiastic attitude.


• Proficiency to multi-task, follow-thru and follow-up.


• Excellent Communication/interpersonal skills.


• A Property & Casualty license


• Works well with other employees and is a team player with a positive attitude.


• Ability to obtain or possess an active Life & Health Insurance license.


• Adhering to strict FCC rules, please don’t apply if you have any charges related to theft, violence, drugs within the past seven years or ANY past convictions concerning violation of the FCC rules.

Benefits

Paid Holidays

Base Salary with Commissions

Bonus Opportunities

Paid Time Off (PTO)

Weekends Off

Holidays Off

Career Development & Growth

Team Building Activities

Hands On Training

Flexible Work Life Balance

Colorado Insurance is one of the largest independent insurance agencies in the country! We are growing and actively searching for a highly- motivated sales recruiter.

What we offer!

· Career/Family Balance: Want your work to complement your life and your life to enhance your work? Our culture is designed for those who enjoy and appreciate a work/life balance.

· Sales Focused Model: We provide you with all the resources which will allow you to focus on the career tasks you enjoy as a recruiting professional.

· Professional Growth: True support for business development (Time, Money, Resources, Technology, Training, and Mentorship). We understand the obstacles and pit-falls a professional will face. We clear the path so you can sustain long-term professional growth. We want you to succeed!

· Community Involvement: Our agency enjoys supporting some of the organizations that make Colorado a great place to live and work. We are active sponsors of many local charities such as: 9News Colorado Cares, Toys for Tots, and Backpacks for Kids.

What a great candidate will bring to the table!

· Minimum of one year's sales or customer service experience (preferably in insurance sales)

· Strong initiative, self-direction, goal-oriented

· Must thrive in a fast-paced environment

· Have the ability to connect with people and adapt to the ever-changing market

· Organizational and computer skills a must

 

Compensation Package!

This career opportunity offers a generous salary and a set growth plan to help you succeed! One of the best comp plans out there!

Benefits: Health, Life, Vision, Dental, 401K match, PTO, LTD, STD

The position is for a client service representative. Full benefits, salary range is $30,000 - $40,000 with additional bonuses. Total annual comp range from $40,000-$50,000.

Here’s a summary of the position:

• Handle client inquiries about existing insurance policies


• Cross sell and upsell existing clients with other products


• Discuss insurance coverage and add other coverages when appropriate


• Conduct policy reviews with clients


• Answer claim questions and monitor claims activity to ensure a positive customer experience, as well as agency profitability


• Make changes on client policies as requested


• Answer phones


• Take payments


• Cross sell life and retirement products and refer to our financial specialist


• Identify gaps in coverages and offer/explain to clients to add to their policies


• Keep records of customer interactions and transactions completed by recording the details of inquiries, complaints, comments and actions taken


• Handle and diffuse difficult and/or complex customer interactions in a professional manner

What we are looking for:

• Able to meet individual performance metrics and goals


• Able to successfully juggle multiple priorities at any given time


• Maintain accurate and descriptive accounts of all customer interactions


• Possess outstanding written and verbal communication skills (we do a lot of emails)


• Be able to work with a team and accept feedback/coaching


• Property and Casualty Insurance license – must obtain upon job offer

THIS IS NOT A REMOTE POSITION. THIS IS A FULL TIME POSITION

Colorado Insurance is one of the largest independent insurance agencies in the country! We are growing and actively searching for a highly- motivated sales recruiter.

What we offer!

· Career/Family Balance: Want your work to complement your life and your life to enhance your work? Our culture is designed for those who enjoy and appreciate a work/life balance.

· Sales Focused Model: We provide you with all the resources which will allow you to focus on the career tasks you enjoy as a recruiting professional.

· Professional Growth: True support for business development (Time, Money, Resources, Technology, Training, and Mentorship). We understand the obstacles and pit-falls a professional will face. We clear the path so you can sustain long-term professional growth. We want you to succeed!

· Community Involvement: Our agency enjoys supporting some of the organizations that make Colorado a great place to live and work. We are active sponsors of many local charities such as: 9News Colorado Cares, Toys for Tots, and Backpacks for Kids.

What a great candidate will bring to the table!

· Minimum of one year's sales or customer service experience (preferably in insurance sales)

· Strong initiative, self-direction, goal-oriented

· Must thrive in a fast-paced environment

· Have the ability to connect with people and adapt to the ever-changing market

· Organizational and computer skills a must

 

Compensation Package!

This career opportunity offers a generous salary and a set growth plan to help you succeed! One of the best comp plans out there!

Benefits: Health, Life, Vision, Dental, 401K match, PTO, LTD, STD

Licensed Customer Service Professional with Rocky Mountain Risk Advisors

You work as a influential member of a small family team, dedicated to customer service, providing the highest level of insurance advice on a per client basis. You will be part of an emerging business, so whether you are an experienced industry professional or looking for a new opportunity - Let us see what we can do together, for our community.

Our vision is to set the standard of excellence among insurance agents by being

innovative, trustworthy, and exceeding customer expectations. We will attract and

retain the very best employees and business partners to help us achieve this goal.

We are looking for individuals that value diversity, hard work, attention to detail, higher standards, greater accountability and an agency culture of having more fun.

We are looking to fill full time positions in our centrally located office in the Baker District or Holly Hills.

Responsibilities and Duties:

This is a sales and customer service position. This job requires the ability to exercise sound judgement, independent work ethic, and multi-tasking a variety of products. Attention to details and follow through are tenants of service we pride ourselves on. As a team member at this location we will be selling and servicing insurance and financial services through inbound and outbound calls, walk in customers, and prospecting at multiple local events to be scheduled annually. This position is performing sales to the consumer public. If you enjoy serving others, while working with a competitive and supportive team, this opportunity is for you!

Our trusted insurance advisors are eligible for the following benefits:

· Base + Commission - Commission Compensation Levels Based on Production Bonus Opportunities / Awards Trip Potential

· Insurance Licensing Reimbursement after 180 days

· Vacation Days

· Constant Training and Development

· Pathway to Success Work Environment

· Foster Growth, Find Freedom

Candidates Job Requirements - Current or Pre-Employment:

REQUIRED : Colorado Life and Health Insurance License (will reimburse after 90 days of employment)

· High School Education or Equivalent - Post Secondary Education a Plus

· Sales

· Customer Service

· Management

· Insurance Experience a Plus

· Must be organized, able to multi-task, and efficient at completing customer requests. --- Must be self motivated, reliable and have a personable and positive attitude toward others

· Technology and Social Media Skills a plus typing, Excel, Word and Outlook Proficient and Presentation Skills.

Additional Benefits:

Medical, Dental and Vision - Insurance Assistance

401k

Licensed Customer Service Professional with Rocky Mountain Risk Advisors

You work as a influential member of a small family team, dedicated to customer service, providing the highest level of insurance advice on a per client basis. You will be part of an emerging business, so whether you are an experienced industry professional or looking for a new opportunity - Let us see what we can do together, for our community.

Our vision is to set the standard of excellence among insurance agents by being

innovative, trustworthy, and exceeding customer expectations. We will attract and

retain the very best employees and business partners to help us achieve this goal.

We are looking for individuals that value diversity, hard work, attention to detail, higher standards, greater accountability and an agency culture of having more fun.

We are looking to fill full time positions in our centrally located office in the Baker District or Holly Hills.

Responsibilities and Duties:

This is a sales and customer service position. This job requires the ability to exercise sound judgement, independent work ethic, and multi-tasking a variety of products. Attention to details and follow through are tenants of service we pride ourselves on. As a team member at this location we will be selling and servicing insurance and financial services through inbound and outbound calls, walk in customers, and prospecting at multiple local events to be scheduled annually. This position is performing sales to the consumer public. If you enjoy serving others, while working with a competitive and supportive team, this opportunity is for you!

Our trusted insurance advisors are eligible for the following benefits:

· Base + Commission - Commission Compensation Levels Based on Production Bonus Opportunities / Awards Trip Potential

· Insurance Licensing Reimbursement after 180 days

· Vacation Days

· Constant Training and Development

· Pathway to Success Work Environment

· Foster Growth, Find Freedom

Candidates Job Requirements - Current or Pre-Employment:

REQUIRED : Colorado Life and Health Insurance License (will reimburse after 90 days of employment)

· High School Education or Equivalent - Post Secondary Education a Plus

· Sales

· Customer Service

· Management

· Insurance Experience a Plus

· Must be organized, able to multi-task, and efficient at completing customer requests. --- Must be self motivated, reliable and have a personable and positive attitude toward others

· Technology and Social Media Skills a plus typing, Excel, Word and Outlook Proficient and Presentation Skills.

Additional Benefits:

Medical, Dental and Vision - Insurance Assistance

401k

Position Title: Customer Service Specialist 

Job Summary: Existing business service and client retention focused on maintaining a profitable book of business and creating a memorable customer experience. 

The Insurance Loft is seeking communicative candidates who are proactive and passionate about the insurance industry and the clients they serve. Customer Service Specialist will work closing with existing and prospective clients to create a one of kind customer experience. Always striving to find the products, advice, or service that best fits the individual need of the client. Customer Service Specialists will aid internal departments by providing firsthand analytics and assessments that will support the daily functions of the sales team, management, and marketing department. The most successful Customer Service Specialists have exceptional communication, computer, and critical thinking skills. With a willingness to face challenges head on by staying organized, being adaptable, and staying focused on the task at hand. 

Customer Service Specialist Responsibilities: 

• Project a positive company image while creating an approachable and genuine environment for existing and prospective clients. 


• Assist team member in processing a number of policy service tasks related to personal lines insurance. 


• Seek out cross-sell opportunities by creating a free-flowing dialogue with clients. - Complete assigned tasks in a timely, efficient, and quality manner. 


• Educate clients by clearly communicating the importance, purpose, and strategies related to insurance. 


• Process quotes, changes, and payments across multiple insurance carriers and states. 


• Manage multiple communication sources (inboxes, CRM, and phones) 

Customer Service Specialist Requirements 

• An active P&C license in good standing with the resident state insurance commission. 


• At least 3 years of independent insurance experience. 


• Effective communication skills using multiple mediums and platforms. 


• Understanding of insurance management systems and carrier platforms.

Our Opportunity at Allmon Insurance, Inc

Allmon Insurance, Inc. is a multi-line insurance agency exclusively representing Allstate Insurance. We currently serve over 1800 clients as their trusted advisor for financial services and insurance. We are looking for talented and driven people who believe they can help themselves, and our clients, create a better future.

What you’ll do:

As a Licensed Sales Producer in our agency, you will be primarily responsible for engaging new prospective clients, understanding their household insurance needs, and proposing customized solutions for those needs. Your skills in presenting those solutions, although with highlighting all of the benefits a client receives when choosing Allmon Insurance and Allstate, will drive your success in this role. Our agency partners with an Exclusive Financial Specialist that assists clients with their financial planning needs, and you will also need to generate interest from new customers in meeting with our EFS .

You will be provided with a variety of marketing and lead sources to work from, and you may also optionally generate your own leads through your personal network. You will need to be comfortable making outbound phone calls to generate interest from prospective clients.

You will have secondary responsibilities to review policies for customers coming up on their initial renewal, to offer additional lines of insurance as applicable, and other sales-related activities as assigned.

What you have:

• Excellent interpersonal skills to build rapport with prospective clients


• Ability to confidently explain to clients the benefits of solutions you propose and overcome objections to close sales


• Personal initiative and drive for results


• Strong work ethic


• Passion for helping customers

What you’ll get:

• Base compensation of $17 per Hour plus commissions (tiered based on production)


• 401K + Match after one year


• Two weeks of Paid Time Off earned per year


• Additional Monthly, Quarterly, Annual Bonus Opportunities


• Supplemental health benefits


• Opportunity to drive your own income


• Opportunity to learn and grow

Horizons Unlimited of San Francisco, Inc., established in 1965, is a community-based organization located in the Mission District, and offers substance abuse prevention, treatment, employment, and gender specific services, for Latino and other youth of color, ages 12 to 26, and their families, residing in the Mission District and the city and county of San Francisco.

Position: Mental Health Case Manager, EMIC Behavioral Health Services Reports to: Program Director, Treatment and Gender Specific Programs

Program Summary: The EMIC Behavioral Health Services offered at Horizons provides culturally affirming, population focused, mental health services for TAY youth, ages 16-24, and/or their families. Services include outreach and engagement to raise awareness about the program and services, screening and assessment, wellness activities/groups, individual and group therapeutic services, and case management. This position will serve as the hub for service enrollment, engagement, and coordination; receiving referrals, conducting screenings, connecting clients and/or their family members to both on and offsite services including therapy, faciliate wellness groups, and providing case management to clients which includes direct assistance in gaining access to services, coordination of care, and linkage to appropriate services.

Duties and Responsibilities:

• Conduct outreach activities for the purposes of engaging youth in mental health services, including the development of outreach materials and plans.

• Coordinate and oversee the referral process.

• Conduct client screening/intake to ensure that all individuals are adequately and appropriately served according to their individual needs.

• Complete case management assessment on all clients entering caseload and consistently monitor progress.

• Provide on-going supportive and/or case management functions in accordance with the problems, needs and strategies identified within the case plan in order to help the clients achieve the stated goals and objectives. This includes communicating regularly with schools, probation officers, social worker, family members and other caregivers, regarding client’s treatment progress, etc., when appropriate.

• Document and maintain up to date client files while ensuring confidentiality, according to clinical procedures.

• Act as an advocate for clients and families to ensure service delivery.

• Develop and facilitate wellness groups and activities.

• Accumulate knowledge of, and coordinate services with other providers, when appropriate.

• Connect families with needed and available community resources, follow-up with clients and agencies as appropriate to document use/success of referral.

HORIZONS UNLIMITED OF SAN FRANCISCO, INC.

• Participate in continuing education activities/trainings, remaining knowledgeable in area (s) of expertise.

• Attend weekly interdisciplinary clinical meetings with clinical staff and bi-weekly individual supervision meetings with the Clinical Director.

• Adhere to agency policy, procedures and the professional code of ethics.

• Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

• BA in Social Work and/or related field and/or a minimum of 2+ years working with at risk youth and their families.

• Knowledge and skills in community based behavioral health care (mental health) and case management experience.

• Experience conducting screenings and keeping client case notes.

• Adept in case plan development and tracking.

• Able to develop and facilitate mental health related wellness groups.

• Must be detail oriented, deadline driven, and able to work independently and take initiative.

• Bilingual (Spanish/English).

• Knowledge of youth service providers in San Francisco preferred.

• Knowledge of clinical treatment, healing arts, intervention techniques, and approaches to youth development, behavior modification, harm reduction, etc.

• Experience working with youth within the juvenile justice system, youth with disabilities, youth with co-occurring disorders, and/or gang-affiliated, etc.

• Able to maintain confidential, accurate, and complete records including documentation of daily encounters; progress notes; weekly and monthly reports, etc.

• Excellent organizational, communication, written, and verbal skills.

• Ability to work as a member of a team and willing to be flexible (that may include working evenings).

• Must be able to pass a Department of Justice background check and clear a TB test before first day of employment.

• This position is under the collective bargaining agreement with SEIU 1021 and in such is subject to enrollment.

• If in recovery, must be clean and sober for a minimum of 2 continuous years.

Compensation and Benefits This is a full-time, permanent position after successful completion of a 6-month probation period. Eligible for benefits (medical, dental, vision plan, accidental life and AD&D insurance) on the 1st day of the month following 1 full month of continuous employment. Other benefits include paid vacation, sick leave, and holidays. The hourly wage ranges from $21.25 to 24.62.

HORIZONS UNLIMITED OF SAN FRANCISCO, INC.

Horizons Unlimited of San Francisco, Inc. is an equal opportunity employer, and does not discriminate on the basis of race, culture, age, disability, gender, or sexual orientation. Women and People Of Color Are Encouraged To Apply.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

HORIZONS UNLIMITED OF SAN FRANCISCO, INC. 

The position is for a client service representative. Full benefits, salary range is $30,000 - $40,000 with additional bonuses. Total annual comp range from $40,000-$50,000.

Here’s a summary of the position:

• Handle client inquiries about existing insurance policies


• Cross sell and upsell existing clients with other products


• Discuss insurance coverage and add other coverages when appropriate


• Conduct policy reviews with clients


• Answer claim questions and monitor claims activity to ensure a positive customer experience, as well as agency profitability


• Make changes on client policies as requested


• Answer phones


• Take payments


• Cross sell life and retirement products and refer to our financial specialist


• Identify gaps in coverages and offer/explain to clients to add to their policies


• Keep records of customer interactions and transactions completed by recording the details of inquiries, complaints, comments and actions taken


• Handle and diffuse difficult and/or complex customer interactions in a professional manner

What we are looking for:

• Able to meet individual performance metrics and goals


• Able to successfully juggle multiple priorities at any given time


• Maintain accurate and descriptive accounts of all customer interactions


• Possess outstanding written and verbal communication skills (we do a lot of emails)


• Be able to work with a team and accept feedback/coaching


• Property and Casualty Insurance license – must obtain upon job offer

THIS IS NOT A REMOTE POSITION. THIS IS A FULL TIME POSITION

About Us:

Mollie Stone’s Markets is a local, family owned grocery store chain in the San Francisco Bay area, serving customers since 1986. With 32 years of exemplary performance in the market, Mollie Stone’s continues to make a difference in people’s lives through food. Currently maintaining 9 Grocery Stores, a Produce Warehouse and Headquarters in Mill Valley, CA, we succeed in the industry by ensuring we deliver a large variety of exciting and quality products in an attractive and positive environment.

 

About the Role:

Mollie Stone's Markets seeks a responsible person for our Head Clerk position for our store location in Palo Alto. The Head Clerk assumes leadership for the store in the absence of the Store Manager, Assistant Store Manager, and Second Assistant. This individual must have a passion for customer service, food, and a desire to provide a tailored shopping experience for all customers. This position is Part Time.

 

Essential Functions:

• Effectively manages the Store and supervises the employees in absence of Store Manager, Assistant Store Manager, and second Assistant.


• Ensure store is secure, properly closed and prepared for the next business day.


• Ensure the store provides and achieves exceptional customer service and all related operational goals and objectives.


• Completes supervisory paperwork accurately and in a timely manner.


• Oversee the processing and stocking of new shipments.


• Handles emergencies and customer complaints.


• Process sales at register.


• Responsible key holder.


• Performs other duties as may be assigned.

Minimum Qualifications:

• Previous experience in grocery.


• Previous experience in a management role-at least one year.


• Ability to give exceptional customer service.


• Demonstrate leadership skills and ability to motivate and execute through others.


• Previous cash handling skills.


• Ability to make sound decisions when necessary and know when to ask for help.


• Strong written and oral communication.


• Intermediate computer skills.


• Able to work a flexible schedule including evenings, weekends, and some holidays.


• Local candidates only.

Physical Requirements:

• Must be able to regularly lift at least 50 lbs.


• Standing: Up to 8 hours per day.


• Seating: Up to 1 hours per day.


• Walking: Up to 6 hours per day.


• Reaching: Up to 4 hours per day.

About the Benefits:

• This is a union position with competitive pay.


• Comprehensive Medical Insurance


• Dental and Vision Insurance


• Life Insurance


• Employee Assistance Program


• Pension Program


• Commuter Benefits


• Entertainment Discounts


• 20% Employee Discount on Mollie Stone’s Purchases


• Paid Time Off

Why should you apply?

• You want to enjoy what you do.


• You know what it takes to provide outstanding customer service.


• You would like to join a local, family owned company who values you.


• You get to enjoy and rely on great benefits and perks for you and your family.


• You’ll have opportunity to learn, grow and advance in your career.

Please note this job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.

 

Mollie Stone’s Markets is an Equal Opportunity Employer

Citizen Hound is a leader in the dog care industry having won SF’s #1 Dog Walking company in three separate publications last year alone, along with 13 other awards in 9 years. We work in an energetic atmosphere that embraces diversity, teamwork, and self development all while providing detail oriented, elite level service to our clients, two and four legged alike!

At Citizen Hound, employees have numerous growth and development opportunities through uniquely crafted training. Apply today and grow your daily happiness as well as your professional skills!

 

General Summary

Your primary mission in this position would be to empower our current staff to perform to the best of their abilities and reach their maximum potential. Essentially you'd be a coach to them. Good coaches change the game, but great coaches change a life. We believe in our company being a place where people can improve their life, both personally and professionally, even though we're just a dog walking company.

You would lead our team of 9 walkers and engage with our 150+ clients while working directly with the owner and business manager to ensure the company runs smoothly. You’d be a part of our management triad. Our manager's mission statement reads, "You grow a company by growing people, and our complementary management triad is focused doggedly on growth, first in ourselves, then in others, as we dig up happiness everywhere we go." It is our primary focus to find someone with the skills for this position who believes in that line.

 

DUTIES and ESSENTIAL JOB FUNCTIONS:

• Walk with each member of the staff in consistent rotations.


• Your number one goal is to empower leaders so the staff is self sufficient. Keep them happy. Keep them learning. Hold them to our standards. Continue progression in all of them and the company. The proof of a good leader is in how many leaders they can create.


• A core responsibility of this position which does take roughly 10% of the focus is covering other teammates’ planned vacations and unplanned sick days by walking their packs when they’re out.


• Superior customer service through fun and consistent interactions.


• Keep momentum in a culture that fosters Citizen Hounds’s mission statement and values.


• Effective planning, communication, and execution of company objectives.


• Maximization of performance and productivity through a commitment to self management and proactive planning.


• Total development of team members through proactive recruitment, selection and education of employees using company training material frequently.


• Identify and develop new growth opportunities for team members.


• Consistent and effective communication of priority in the field.


• Monitor and manage pack placement of company dogs to ensure pack and team viability.


• Use and improve upon current management tools and systems to ensure superior management

KNOWLEDGE and SKILLS:

• Demonstrated growth-oriented leadership including the ability to model and serve as a believer in Citizen Hounds mission and values.


• Demonstrated record of achieving performance goals and objectives.


• Demonstrated ability to manage multiple tasks in a fast-paced environment while demonstrating flexibility and adaptability.


• Demonstrated strong interpersonal and leadership skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, and the ability to apply good judgment in ambiguous situations.


• Demonstrated ability to effectively work in collaboration with team to achieve objectives in a participative management style.

WORK EXPERIENCE/EDUCATION, JOB REQUIREMENTS:

• 1+ years management or asst management experience with progressively more responsibility managing multi-person teams.


• High School Graduate or GED, Bachelors preferred.


• 1+ years owning or handling dogs.


• Must live in San Francisco, no Bay Bridge commuters.


• Must own a SUV/van/wagon/truck with bed-cover. No exception, unless you buy one.


• Must be able to pet sit in your home.

COMPETENCIES:

• Drives results by identifying opportunities to improve performance.


• Works efficiently by proactively planning and organizing work to achieve goals and objectives.


• Focuses on customers by anticipating customer need, overcoming obstacles, communicating clearly and effectively, and continually striving to improve customer satisfaction.


• Applies effective analytical skills by integrating complex information, while balancing tactical and strategic initiatives.


• Provides effective leadership by maintaining an environment that promotes teamwork and maximizes individual potential.


• Communicates effectively by providing clear and timely communication and demonstrating effective listening skills.


• Demonstrates adaptability by adjusting to changing company focuses.


• Has a desire for and practice of self development.

INCOME: Starting at $35k base salary with continual room for growth. Dog sitting opportunities easily add over $1k per month. With this addition your annual income will be well above your base salary.

 

 

As a Licensed Sales Professional with RiNo Insurance Group, you will work as a influential member of a small local team, dedicated to customer service, providing the highest level of insurance service on a per client basis. You will be part of an emerging business, so whether you are an experienced industry professional or looking for a new opportunity - let us see what we can do together! Our focus is to provide insurance and financial services to residential and commercial clientele. We are looking for individuals that value diversity, hard work, service to others, and a constant pursuit of discovery. We are looking to fill full time positions in our centrally located office in RiNo (near downtown Denver).

Responsibilities and Duties:

This is a sales and customer service position. This job requires the ability to exercise sound judgement, independent work ethic, and multi-tasking a variety of products. Attention to details and follow through are tenants of service we pride ourselves on. As a team member at this location we will be selling and servicing insurance and financial services through inbound and outbound calls, walk in customers, and prospecting at multiple local events to be scheduled annually. This position is performing sales to the consumer public. If you enjoy serving others, while working with a competitive and supportive team, this opportunity is for you!

 

Our valued team members are eligible for the following benefits:

Base + Commission

Commission Compensation Levels Based on Production Bonus Opportunities / Awards Trip Potential Insurance Licensing Reimbursement after 180 days’ Vacation Days, constant Training and Development - Pathway to Success Work Environment - Foster Growth, Find Freedom.

 

High School Education or Equivalent - Post Secondary Education a Plus Sales - Customer Service - Management - and Insurance Experience a Plus Must be organized, able to multi-task, and efficient at completing customer requests. Must be self-motivated, reliable and have a personable and positive attitude toward others Technology and Social Media Skills a plus typing, Excel, Word and Outlook Proficient and Presentation Skills.

Candidates a Plus Job Requirements - Current or Pre-Employment:

 

REQUIRED : Colorado Life and Health Insurance License (will reimburse after 90 days of employment)

REQUIRED : Colorado Property and Casualty Insurance License (will reimburse after 90 days of employment)

Job Types: Full-time, Commission

Earnings: $30,000 to $100,000 per year (on target earnings between $55-60k)

 Required education: High school