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Customer Experience Associate: Dispatcher

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Customer Experience Associate: Dispatcher
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San Francisco, California

Job Overview

Job Posted
29 days ago
$18 per hour
Job Type
Full Time, Part Time
Mornings, Afternoons, Evenings, Weekdays, Weekends
Admin, Customer Service, Nonprofit, Professional Services, Sales, Startups & Technology

Job Description

You receive inbound customer messages, understand customer needs, estimate load sizes and pricing, and book sales into our computer system.  We strive to delight our customers each and every time they interact with Delete. You are key to making that happen! We are a dynamic innovations team for 1-800-Got-Junk, and want an individual looking to excel in a unique CX role.  You have:  

  • Strong computer skills. You’re fast and very tech savvy. You'll be using a Mac computer and using Salesforce for pricing and scheduling with the San Francisco 1-800-Got-Junk team.
  • Must be able to type at least 80 words per minute (WPM will be tested).
  • The ability to carry on a conversation via text message in a conversational fun tone of voice (much different than traditional customer service, which is often formal and dry).
  • A detail oriented personality that enjoys keeping things updated and in order.
  • The ability to look at photos of donations, recycling and junk and estimate how big they are, how much volume they'll take up in the truck, how difficult they will be to remove from a residence or business. 
  • An understanding of fun, but professional customer service approach.
  • The desire to learn continuously and sell our service. 
  • Previous dispatch experience a plus.
  • Previous administration experience a plus. 
  • Familiarity with Salesforce a plus.

We run like a start-up, and have fun while we do it! We’re looking for someone who can learn and adapt quickly as we learn and grow the business! For top performers, there will be plenty of opportunity to move up as we grow!   We're looking for part time (18 to 24 hours per week) members to fill shifts 7 days a week, 8:00AM - 8:30PM.      Pay dependent on experience and skills (~$18/hr) Interested? Email your resume and a bit about why you’d be a great fit to  

About Delete

Delete makes junk + donation hauling easy!  Text us a photo and we'll send back a price quote and time for scheduling a pickup.  If it's junk we'll recycle or dispose of it, and if it's reusable we'll donate it and mail you the receipt.

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