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LMS Assistant Administrator & Customer Support
Compliance Training Group

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LMS Assistant Administrator & Customer Support

Compliance Training Group
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Job Summary

Wage
$16-18 per hour
Job Type
Full-time
Job Last Posted
Job posted 4 days ago
Job Role
Customer Help Desk, Administrative Assistant
Employer's Industry
Human Resources
Job Schedule
Weekdays

Job Description

Position Overview: This position will provide support and assistance to the LMS Administrator and Learning and Development team, in the day-to-day support and management of the LMS, and related instructional technologies provided by Compliance Training Group. Responsibilities will include research, pilot-testing, implementation, deployment, and ongoing support of all implemented instructional technologies. The position will also serve the role of providing high-level training, and general support for corporate trainers, contractors, and executives using or implementing instructional technology for on-line, hybrid, and blended learning environments. The LMS Asst Administrator works with all team members to develop and deliver training materials for the use of the Learning Management System (LMS) and other technology supported by Compliance Training Group. The role also serves as a technical/functional expert and agent for supported learning technologies to other team members. 

Requirements: 

  • 1-2 years of LMS administration experience. 
  • 1-2 years of experience providing technical support for LMS, and instructional technology tools.
  • Answer customer service and customer support calls with confidence and professionalism, always putting the client or prospective clients needs first.
  • Create and maintain new and existing client user accounts 
  • Provide troubleshooting and basic technical support to users in our Learning Management System (LMS) 
  • Basic knowledge of full product development and implementation life cycle. 
  • Knowledge and experience of using, administration, and support of communication tools such as MS Teams, Zoom, and other webinar solutions. 
  • Qualified applicant must be a motivated self-starter with a pleasant, outgoing personality who is driven to satisfy our clients. 
  • A team player who supports management and works well with co-workers and contractors. 
  • Strong organizational skills and detailed orientated. 
  • Ability to multitask, meet deadlines, work well under pressure and prioritize work. 
  • Ability to describe complicated technology topics in a non-technical manner and maintain confidentiality. 
  • Maintain track record of achieving goals on a consistent basis 
  • Excellent English writing and verbal communication skills 
  • Strong working knowledge of MS Office (Word, Excel, Outlook, PowerPoint etc.) 
  • Strong written, oral communications and organizational skills   

 

Preferred Skills:  

  • Collaboration with internal teams, external teams, and management to ensure requirements      are being met and projects are kept on schedule.
  • Strong analytical and problem-solving skills
  • Excellent follow-up, time management and organization skills
  • Knowledge of universal design principles and creating accessible training materials.  
  • Strong editing, written and oral communication skills
  • Strong interpersonal skills
  • Ability to coordinate several projects simultaneously
  • Proven ability to stay abreast of current and developing trends in learning technologies.   
  • Proactive technical troubleshooting and problem-solving skills
  • Familiarity of multimedia development, MS Office products, wireless technologies, basic to advanced web-enhanced, blended, online development, and graphic software packages. 
  • Knowledge in Adobe Creative Suite, and Articulate 360 recommend
  • Knowledge of HTML, CSS, JavaScript, PHP, HTML5  

Business Overview

Our Story

Compliance Training Group, a division of Employers Choice Online Inc., specializes in Human Resources and workplace compliance training services and products for executives, supervisors, and employees. These offerings include: “Train-the-Trainer” training; live webinars; Learning Management System (LMS) SCORM files; internal cloud hosted online eLearning and onsite instructor-led trainings for employers of all sizes; and proprietary eLearning modules for custom program scalability, offered in English and Spanish (as well as other languages and for the hearing and visually impaired). Each training session is led by our professional and experienced trainers who offer practical tools through informative and stimulating content aimed at identification and early intervention of potentially disruptive employee conduct. The results are measurable, with employees better able to contribute to the success and productivity of each organization.

Compliance Training Group’s clientele includes: government agencies (federal, state, county, and city), multi-national corporations, public utilities, law firms, non-profits, and a variety of small businesses.

Employers Choice Online Inc. is a multi-certified, national employment background screening and compliance training company headquartered in the Greater Los Angeles Area. Founded in September 2002 (and incorporated in August 2011), Employers Choice provides employers, nationally and internationally, with a full slate of employment background screening services to reduce workplace violence, theft, substance abuse and negligent hiring liabilities. Additionally, Employers Choice makes the hiring process more efficient for its clients by administering background checks, physical exams, drug screening and Form I-9 services. Employers Choice is a nationally-recognized, full – service Consumer Reporting Agency (CRA) founded by George J. Ramos, Jr., a veteran in the background screening, workplace training, and workplace investigations industry. Over the course of his 27 year career in the human resources industry, Mr. Ramos has helped more than 1,000 companies/agencies through the development of these valuable, needed services.

Employers Choice track record for success stems from its capability in providing reliable results and trusted services designed to improve morale, reduce legal exposure and associated costs related to legal fees, settlements and insurance premiums. In doing so, its services help improve the bottom line for for-profit businesses. Employers Choice also makes the hiring process more efficient for its clients through its use of high-end technology combined with its commitment to providing exceptional client service, fast turnaround, legal compliance and accurate reporting. With the installation of its turnkey cloud-based platform, clients can securely login, order reports, review pending reports, and print or view archived and completed reports, 24/7.

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